Real call-center opening: salaam greeting, ask name, language choice, straight to service

Script addresses signed-in caller by name; real refs exit script gracefully

Urdu courtesy pronunciations for English voices

Urdu-script salaam triggers English script; explicit-only language switch; STT en/ur whitelist

Scripted walkthrough in English with Urdu courtesies only

Client's sample dialogue wired verbatim: Urdu scripted walkthrough (TCLU 5542183 / Cape Qasim)

Sub-menus: quotations types, stranded-cargo BL ask, dept message/callback/person

IVR menu opening, BL sub-menu, dept escalations, stock voices, faster pace

Ordered pitch segments with progression pointer - no more repetition

Single-connection streaming TTS: kills per-chunk round-trip gaps

Tighter brevity + longer shrink schedule

Hard brevity enforcement + shrinking gap-free chunk schedule

Pitch segments down to 45 words

Colder LLM + strict grounding; call_meta for rating on any end

Pitch in short segments; uniform chunk sizes to kill mid-speech stalls

Classic pack: recorded-line notice, call recordings, CSAT rating

Pipeline chunk synthesis to remove mid-reply audio gaps

Read long reference numbers digit-by-digit in speech

Kickoff leads with load board tracking

Demo kickoff names all three desks including load board

Reception probing before transfer; probe answers stick to pending specialist

DP World AI call center engine: FastAPI + Docker for HF Spaces

initial commit