[ { "clean_body_text": "OVERVIEW\nThe first task when setting up SFU Print on an unmanaged macOS device running Sonoma (14.x).\nThis guide demonstrates where to obtain the correct drivers for SFU Print devices and how to install them.\nDETAILS\nGo to\nhttps://support.ricoh.com/bb/html/dr_ut_e/rc3/model/mpc4504ex/mpc4504ex.htm\nand Download driver.\nAfter downloading the file, navigate to the folder where it is saved and double-click on the file with the DMG extension.\nNow double click on .pkg file to start the driver installation.\nClick \"Continue\"\nAgain \"Continue\"\nClick \"Agree\"\nClick “Install”.\nYou will be asked to authenticate, by password or Touch ID\nClick \"Close\" once installation is successful.\nYou can now eject the downloaded Ricoh drive and move it to the trash.", "duplicate_urls": [], "tags": [ "SFU-Print", "unmanaged-computer", "secure-printing", "printing", "macos", "Sonoma" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10011", "title": "Download and Install driver (Sonoma)", "article_id": "10011" }, { "clean_body_text": "OVERVIEW\nThe task required to set up SFU Print on an unmanaged macOS device running Sonoma (14.x).\nThis guide demonstrates how to install and configure the Papercut client in order to print to SFU Print devices.\nDETAILS\nBefore starting, please note that setup must be completed on campus.\nClick Finder --> Go --> Connect to Server...\nIn the dialog box type,\nsmb://cs-sfuprint.dc.sfu.ca/PCClient/\nand click + sign to remember. Now click \"Connect\"\nYou might be asked to authenticate against Active Directory, select \"Registered User\" and enter your SFU username (ADSFU\\your_user_ID) and password, check \"Remember this password in my keychain.\nOnce authenticated right-click on the mac folder and copy\nto your desktop\nGo to the copied \"mac\" folder and double click on \"client-local-install.app\"\nAccept install to Application folder\nclick on Allow\nEnter SFU user ID and password and check \"Remember my identity\"\nOnce installed icon should show up in the toolbar (sometimes it is inverted or on some laptops can be hidden behind a camera notch)\nIMPORTANT:\nClient must be running before you send print job to the printer", "duplicate_urls": [], "tags": [ "SFU-Print", "Papercut", "unmanaged-computer", "secure-printing", "printing", "macos", "Sonoma" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10013", "title": "Install Papercut Client (Sonoma)", "article_id": "10013" }, { "clean_body_text": "OVERVIEW\nThe final task required to set up SFU Print on an unmanaged macOS device running Sonoma (14.x).\nThis guide demonstrates how to install and configure the computer to print to SFU Print devices.\nDETAILS\nTo Install the printer, click on Apple logo on the top left and select \"System Settings\"\nClick on \"Printers & Scanners\" --> \"Add Printer, Scanner, or Fax...\"\nRight-click (control + click) on the toolbar and select \"Customize Toolbar...\"\nNow drag \"Advanced\" from the menu to the Toolbar and click Done.\nNow click on \"Advanced\"\nSelect \"Windows printer via spoolss\"\nunder URL type: smb://cs-sfuprint-p.dc.sfu.ca/SFU_Print_non_AD_auth\nName: SFU_Print\nLocation: FollowMe\nClick on Use and \"Select Software...\"\nSearch for: ricoh mp c60 and select \"RICOH MP C6004ex\"\nFinally click on Add\nNow click on your newly installed printer to configure some \"Options & Supplies...\"\nClick on Options on the top and under:\nOption Tray: select \"Lower Paper Trays\" (different from \"Lower Paper Tray\")\nFinisher: \"Finisher SR3210\"\nAnd now you are done with printer installation and if your Papercut Client is running, you should be able to print.", "duplicate_urls": [], "tags": [ "SFU-Print", "unmanaged-computer", "secure-printing", "printing", "macos", "Sonoma" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10014", "title": "Install SFU Print (Sonoma)", "article_id": "10014" }, { "clean_body_text": "OVERVIEW\nAligned with the university’s\nWhat’s Next Objective: Transform the SFU experience\nand\nSFU's digital transformation\n, SFU is transitioning from traditional desk phones to Microsoft Teams Phones, a modern, cost-efficient telephony solution. Teams is already in use across the university as a meeting and instant messaging tool. This move is part of SFU’s ongoing efforts to enhance communication infrastructure and better accommodate the evolving faculty and staff needs at the university.\nWHAT I NEED TO KNOW\nTimeline:\nThe migration to MS Teams Phones will occur in phases to ensure a smooth transition. This change will primarily be automated, but staff will be provided with training, training resources and IT support to ensure a successful migration to Teams Phone usage.\nDue to their unique nature, each phase will be individually planned and executed. Following is the projected implementation sequence, with initial target dates.\nThe major elements of the transition include the following:\nPlanning and Preparation\nTelco Vendor Selection and Negotiation\nPrepare Funding, Support Models\nRefine and approve implementation approach\nImplementation / Roll-out\nImplementation will include:\nPilot- target Q1/2025\nFaculty and Staff, General office lines\nClassrooms and Meeting Spaces\nEmergency Phones\nSpecial Cases (as necessary)\nDecommissioning and Clean-up\nFollowing these phases, the university will start decommissioning obsolete equipment as part of the upgrade process.\nNote:\nThe implementation dates provided are tentative and subject to change.\nWhy this change:\nTransitioning to Microsoft Teams phones will improve our operational efficiency and collaboration. Some of the benefits include:\nSignificant Cost Savings:\nBy integrating phones into MS Teams, SFU will reduce its yearly phone expenses.\nCentralized Communications:\nOne platform to handle all forms of communications - calls, video conferencing, messaging, and file sharing - eliminates inefficiencies and complexity that comes with using multiple systems.\nImproved Call Management:\nWith MS Teams, users can manage their calls seamlessly across multiple devices - whether from a computer, smartphone, or tablet - and from any location, be it the office, home, or while traveling.\nRetention of Existing Phone Numbers:\nTo ensure continuity and convenience, all existing numbers will be migrated to the new system, making the transition smooth.\nTo learn more, see the\nFAQs\nor explore the\nHow-to-Guides\nsection.\nQuestions? Please contact\nphones@sfu.ca", "duplicate_urls": [], "tags": [ "desktop-phone", "desk-phone", "desktop-phone-service", "call", "msTeam", "Microsoft-Teams", "Teams Phone for Calling", "FAQs and Common Issues", "Changes to SFU Phones", "How-To Guides" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10055", "title": "Teams Phone for Calling", "article_id": "10055" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nOVERVIEW\nGeneral FAQs\nCommon Issues after Migration\nDETAILS\nGeneral FAQs\nWHAT IS A MICROSOFT TEAMS PHONE?\nMicrosoft (MS) Teams Phone allows you to make and receive calls with Teams using your computer/ laptop and mobile phones. Learn more about MS Teams for Calling\nHERE\nWILL I STILL HAVE MY DESKTOP PHONE?\nOnce you transition to Microsoft Teams Phone, you will not need a physical phone.\nARE COMPUTERS MANDATORY TO USE MS TEAMS PHONES?\nMS Teams Phone is typically used with a work computer, but you can make and receive calls even with your smartphones and tablets\nHow does voicemail work?\nMS Teams Voicemail allows users to receive voice messages directly within the Microsoft Application. Learn more about MS Teams Voicemail\nHERE\nCAN USERS CUSTOMIZE THEIR OUTGOING MESSAGES?\nUsers can customize their voicemail under the MS Teams Voicemail Settings. Learn more on how to manage your voicemail settings\nHERE\n.\nCAN VOICEMAILS BE SENT TO EMAIL?\nYes, voicemails in Microsoft Teams can also be sent to email. This is part of the unified messaging feature, where voicemail messages are delivered directly to the user's inbox as an audio file attachment. Additionally, transcription can be enabled.\nCan I make emergency calls?\nYes, you can make emergency calls in Microsoft Teams.\nDo you have to be logged in to Teams to know that someone is calling you?\nYou must be logged into MS Teams to know that someone is calling you, Teams is set to automatically launch on SFU Windows-based computers. If you are logged into MS Teams on your mobile phone or desktop/laptop you will also be able to make and receive calls\nWhy are we doing this and why now?\nThe project aims to modernize our telephony system, communication infrastructure, save costs and better accommodate the evolving faculty and staff needs at the university.\nWhat is the value/benefits we’re hoping to bring to our community?\nThe integration into MS Teams consolidates our communication tools into a single platform and provides seamless call management across devices and locations.\ndo i have to give up my existing phone number?\nNo, you can retain your existing phone number.\nWould the user need training to use these phones?\nIT will provide training and support to ensure a smooth transition. Learn more about MS Teams for Calling\nhere\n.\nWill there be disruption to work/teaching Environments?\nThe implementation will occur in phases to ensure minimum disruption. SFU IT will handle the transition for SFU-managed devices. Detailed instructions will be provided for unmanaged devices.\nIs this optional? Can users opt out?\nMigration from the existing system to the MS Teams Phone is expected for the phone lines specified within the project’s scope.\nWhat are the timelines for this project?\nThe migration to MS Teams Phones will occur in phases to ensure a smooth transition. This change will primarily be automatic, but staff will be provided with training, training resources and IT support to ensure a successful migration to Teams Phone usage.\nThe major elements of the transition include the following:\nPlanning and Preparation\nTelco Vendor Selection and Negotiation\nPrepare Funding, Support Models\nRefine and approve implementation approach\nImplementation / Roll-out\nImplementation will include:\nPilot- target Q1/2025\nFaculty and Staff, General office lines\nClassrooms and Meeting Spaces\nEmergency Phones\nSpecial Cases (as necessary)\nDecommissioning and Clean-up\nFollowing these phases, the university will start decommissioning obsolete equipment as part of the upgrade process.\nNote:\nThe implementation dates provided are tentative and subject to change.\nRefer to the\nTeams Phone for Calling Page\nWhat is my role during the transition?\nThis change will be automatic, requiring no action from you. IT support will be available throughout the transition.\nWhat Are the cost savings of this project?\nThis initiative is expected to reduce annual phone expenses. Details on the new funding model are forthcoming.\nWill i have the same functionality as my current analog phone line?\nYes, although it may be provided in a different manner with the MS Teams Phone\nCommon Issues After Migration\nI STILL DON'T SEE THE DIAL PAD ON MY TEAMS APP\nIf you have been migrated to Teams Phone, and the dial pad is missing on your desktop or mobile device, try restarting your device.\nIf this doesn't work, please contact IT to ensure your account has the correct license assigned and you have been enabled for MS Teams Phone.\nunable to hear the caller/ the caller is unable to hear me\nIf you're having trouble hearing others in your Teams calls and meetings, the problem is either with your speaker not working, or with their microphone. If you’re the only one who can’t hear them, there might be an issue with your speaker.\nSee\nHERE for Tips for Checking your speaker settings in Teams\nwhat is my phone number?\nOpen the Microsoft Teams desktop application.\nSelect the Calls tab from the app bar on the left-hand side of the user interface.\nIf a Teams phone number has been assigned to you it will be displayed underneath the dialer, as illustrated in the screenshot below.\nHow To forward calls?\nSee HERE For Call Transfer Options\nHow to check voicemail?\nSee HERE for Voicemail\nHow to change my voicemail password?\nMS Teams Phone is associated with your Microsoft Account. If you need to change your Microsoft Account, your Teams Phone account password also changes.\nSee HERE for Now to change your Microsoft Account Password\nHow to make calls using my mobile device?\nSee HERE for Teams for Mobile\nQuestions? Please contact\nphones@sfu.ca", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10056&SIDs=1162", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10056&SIDs=1470" ], "tags": [ "phone", "desk-phone", "MS-Teams", "call", "FAQ", "Microsoft-Teams", "Teams Phone for Calling", "FAQs and Common Issues", "Changes to SFU Phones", "How-To Guides" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10056", "title": "FAQs and Common Issues", "article_id": "10056" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nOVERVIEW\nThis article lists the how-to guides, training and resources on MS Teams for Calling\nDETAILS\nList of How-To Guides\nMaking a call using Teams\nManaging a call\nPlacing a call on Hold\nTransferring a Call\nSee call history\nAccessing Voicemail\nCall Settings\nCall Answering Rules\nManage Delegates\nUsing Teams for Calling on the a Mobile device\nManage call settings in Teams Phone Mobile\nHow do I (quick videos)?\nLearn about what is MS Teams?\nGet started with MS Teams\nUsing Teams for Calling\nQRG\nTeams QS for Calling\nMore Microsoft Help Links\nThe link below provides more great tutorials and quick videos on MS Teams from Microsoft.\nGet started with Microsoft Team Training\nGet Started with Microsoft Teams Phone\nQuestions? Please contact\nphones@sfu.ca", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10057&SIDs=1161", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10057&SIDs=1470" ], "tags": [ "phone", "desk-phone", "how-to", "MS-Teams", "call", "How-To-Guide", "Teams Phone for Calling", "FAQs and Common Issues", "Changes to SFU Phones", "How-To Guides" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10057", "title": "How-To Guides", "article_id": "10057" }, { "clean_body_text": "SFU is upgrading its phone system to Microsoft Teams for calling. This change brings several improvements over the current phone system, including enhanced collaboration features, better internal communication options, ease of use and improved voicemail capabilities. The new system will allow users to make calls, check voicemail and collaborate more effectively whether they're in the office or working remotely.\nExplore the key features and benefits of the new Microsoft Teams phone system below.\nIf you have any further questions or need assistance, feel free to contact\nphones@sfu.ca\nFeature Compare:\nMicrosoft Teams Phones\nSFU Current Phones\nCollaboration Platform\nMicrosoft Teams empowers remote users to collaborate effectively. Teams provides a unified platform for chat, video calls, and document sharing.\nLimited to the ability to make and receive calls.\nInternal Communication\nAbility to Chat and Video Calls: Teams offers chat-based communication, video calls, and document sharing.\nLimited to audio calls only\nEase of Use\nWhether you’re in the office or working remotely, Teams ensures you can continue to make calls, receive calls and check voicemail from anywhere regardless of your physical location.\nNeed to be in the office to make and receive calls and check voicemail\nVoicemail\nVoicemail is provided at no cost and is automatically transcribed and sent to your email as an MP3 attachment.\nCurrently Voicemail is an extra charge.\nMobile\nWith Teams on your mobile device, you’re not tied to your desk and can take calls on the go.\nNeed to forward calls to Cell Phone\nUsing Microsoft Teams Phone\nMake and Answer Calls\nMake one-on-one or group calls directly from a chat or use the dial pad to call a phone number.\nClick to\nLearn More\nAccess your voicemail\nAccess, listen to, and review your voicemails using playback controls, voicemail summary, and transcripts.\nClick to Learn More\nUsing Teams Dial Pad to making a call\nUsing Teams to check Voicemail", "duplicate_urls": [], "tags": [ "phone", "desktop-phone", "desk-phone", "change", "Teams Phone for Calling", "FAQs and Common Issues", "Changes to SFU Phones", "How-To Guides" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10066", "title": "Changes to SFU Phones", "article_id": "10066" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nOVERVIEW\nThe\nInformation Technology Infrastructure Library\n(ITIL) provides definitions for the different classifications of events. This article discusses how the standard ITIL and classifications work within the TeamDynamix system.\nDETAILS\nITIL Classification Definitions\nNote:\nThese various classifications can be renamed and switch-on or turn-off as necessary.\nClassification is in\nRed\nand highlighted in\nyellow\n, has been\nswitched-on\nwithin SFU ServiceHub, as of June 24, 2024\nService Request\n– A request from a user for information, advice, a standard change or access to an IT service. For example, to reset a password, or to provide standard IT services for a new user. Service requests are usually handled by a service desk, and do not require a Request for Change (RFC) to be to be submitted.\nIncident\n– An unplanned interruption to an IT service or a reduction in the quality of an IT service. Failure of a configuration item that has not yet impacted one or more services is also an incident. For example, the failure of one disk from a mirror set.\nMajor Incident\n–\n[Not switched-on yet]\nAn event which significantly affects a business or organization, and which demands a response beyond the routine incident management process. A major incident is an incident that is either defined in the major incident procedure or which:\nAffects, or has the potential to affect services or systems that are critical to the business\nHas a significant effect on the reputation, legal compliance, regulation or security of the business/organization.\nProblem\n–\n[Not switched-on yet]\nThe cause of one or more incidents. The cause is not usually known when a problem record is created, and the problem management process is responsible for further investigation.\nChange\n– The addition, modification or removal of anything that could affect IT services. This includes all IT services, configuration items, processes, documentation, etc.\nRelease\n–\n[Not switched-on yet]\nA collection of hardware or software documentation, processes or other components required to implement one or more approved changes to IT services. The contents of each release are managed, tested, and deployed as a single entity.​\nUse in TeamDynamix\nLet’s look at a hypothetical use case that covers most of these definitions:\nThere are fifty incidents of WiFi being interrupted.\nThose incidents are then rolled up into a single problem ticket about the lack of suitable WiFi infrastructure.\nA change ticket could then be opened and the WiFi infrastructure can be changed or upgraded to be more resilient and reliable.\nA release ticket could then be created, and the institution could release new documentation and justification for the upgrade in WiFi infrastructure.\nThe institution could release the communication or news that the new WiFi infrastructure should be more consistent, and that there is no cause for concern.\nIn the below illustration, the interior\nblue\nsections of the pyramid show the hierarchy of what can be used as parent or child tickets in TeamDynamix.\nA\nparent ticket\ncan contain any of the child classifications below it. This means, for example, that a\nrelease\ncan contain any\nproblems,\nwithout a\nchange\nbetween them in the hierarchy.\nWhen a parent ticket (for example, a release) is updated, a technician can elect to update or close all the child tickets (for example, changes, problems, major incidents, and incidents or service requests) that are nestled within it.\nWhen a ticket is converted to a project task, any existing parent linkage is removed, but children tickets will remain. However, updates made to the ticket based on the corresponding project task's status will not be cascaded to its children.\nLastly, per the outer edges of the diagram, any classification of a ticket may have a service knowledge article, asset or configuration item associated with it.", "duplicate_urls": [], "tags": [ "Service-Request-Incident-Problem-Change-Release-Major-Incident" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10158", "title": "Tickets Classifications - Service Request, Incident, Major Incident, Problem, Change & Release", "article_id": "10158" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nGroup Management\nHow-To Guides\nOVERVIEW\nThis article describes what you need to know about Exchange Distribution Groups on SFU Groups and how to request a group.\nWhat is an Exchange Distribution Group?\nWho can Request?\nHow to Request\nWhat is an Exchange Distribution Group?\nExchange Distribution Groups\n(EDGs, or distribution groups) is a feature of Microsoft Exchange (SFU's email system) that allows a user to send messages to a list of SFU email addresses, or to members of other SFU Groups, all at once. The group manager(s) can add or remove SFU email addresses (known as 'members' of the group) as needed.\nInstead of adding multiple email addresses on the To/CC/BCC field, EDGs enable you to use a single email address when sending messages to a group.\nExample:\nTo:\nperson1@sfu.ca;\nperson2@sfu.ca;\nperson3@sfu.ca\nTo:\nmy-distribution-group@sfu.ca\nREMINDER\nExchange Distribution Group\ncan only contain SFU members\n. If you require email distribution to non-SFU email recipients, such as Gmail email addresses, please see\nhere\nfor your options.\nAlternatively, you may also CC/BCC any non-SFU email recipients if you wish to use an Exchange Distribution Group.\nNote that University policy\nAcceptable Use and Security of Digital Information and Electronic Systems (GP 24)\ngoverns the use of all computing systems at SFU, including Exchange Distribution Groups. Exchange Distribution Groups are intended to be used in support of scholarly or work-related activity in accordance with this policy.\nTYPES OF DISTRIBUTION GROUPS\nStandard Group\nA distribution group that contains SFU email addresses or other SFU Groups.\nThese are general purpose email distribution groups.\nVideo (5 min)\nCourse Group\nA group that is automatically populated with the course roster for a course and section. Course groups always reflect the roster for the current term.\nThese are often used by instructors or teaching assistants to send emails to their student rosters (i.e., psyc102-d100@sfu.ca). When requested and created, sender restrictions are automatically set to the instructor. TAs will need to be manually added.\nVideo (7 min)\nAcademic Plan\nA group that is automatically kept up-to-date with the membership of one or more Academic Plans. Academic Plan group always reflect the Plan membership for the current term.\nThese are often used by administrative staff to send emails to various cohorts of students. Sender restriction is always enabled for these groups.\nVideo (2 min)\nWho can Request?\nAll requests for Exchange Distribution Group are reviewed and will be created within\none business day\nonce approved by IT Services.\nSTAFF AND FACULTY\nMay request\nStandard Groups\nfor instructional, administrative or research-related purposes.\nMay request\nC\nourse Groups\nor\nAcademic Plan Groups\nwhich automatically contains the registered students in a course or academic plan.\nSTUDENTS\nMay request\nStandard Groups\nthat are related to course work, SFSS-recognised clubs, or student unions.\nNew groups requested by students will only be approved if they clearly relate to course work, a SFSS-recognised club, or a student union. The course name/number (e.g. engl100 -- both department and number) or\nclub name/acronym\nmust appear in the group name, and the description should clearly indicate the purpose of the group.\nExamples of appropriate names and descriptions for student-run groups:\nengl100-mygroup\nStudy group for ENGL100 -- Rudyard Kipling group\nmyclub-exec\nSFSS Club myclub Executives contact maillist\nHow to Request\nSTEP 1\nBefore requesting a group, determine your group name and description beforehand. Here are guidelines on appropriate group naming:\nGroup Name\nYour group name must meet all of the following:\nClearly represent the purpose of the group\nContain at least one hyphen (-) character, but not start or end with it\nContain only letters, numbers, hyphens (no spaces and no other special characters)\nBe no more than 140 characters\nCan not conflict with any other SFU email address\nDescription\nYou must provide a short, clear description of the purpose of this group.\nINAPPROPRIATE NAMES\nSFU reserves the right to reject distribution group requests where the name of the group does not meet appropriate naming criteria; this includes, but is not limited to, group names that:\nare too general or non-specific\nattempt to masquerade as some other entity in the system\nare silly, frivolous or appear to have no relationship to any university activity\ncontain profanity\nconflict with the automatically populated \"course group\" naming patterns:\nDEPT-# (eg. phil-100)\nDEPT#-SECTION (eg. psyc102-d100)\nDEPT-#-SECTION (eg. cmpt-165-c100)\nSTEP 2\nGo to\ngroups.sfu.ca\nand select\nRequest an Exchange Distribution Group\n, or visit the request form:\nRequest New EDG\nSTEP 3\nOn the\nrequest form\n, choose the type of group you would like to request. Note that the option to request Course and Academic Plan groups may not be available to you, depending on your role at SFU. Continue by following the instructions on the request form.\nSTEP 4\nOnce submitted, Exchange Distribution Group (EDG) requests are manually reviewed by SFU IT staff to ensure compliance with SFU policies. We aim to act on requests within\none business day\n.\nYou will be notified by email when your group has been activated. Once activated, your EDG's email address is\nmy-distribution-group@sfu.ca.\nIn the meantime, you can visit your group on\ngroups.sfu.ca\nand make changes to the membership and other settings. If you made any changes to your EDG, you will need to wait an additional 30 minutes for the changes to fully sync to Microsoft servers.\nNEED ADDITIONAL SUPPORT?\nFor questions about Group Management or SFU Groups:\nVisit our\nSFU Groups FAQ\n.\nFor additional assistance:\nRequest a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nRelated Services / Offerings (2)\nEmail Distribution Lists\nTools that provides the ability to send email messages to multiple email addresses using a list or a group.\nGroup Management\nGroup Management simplifies access management by letting you use the same group or role across many services at SFU.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10166&SIDs=1432", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10166&SIDs=967" ], "tags": [ "sfu-groups", "group-management", "group", "exchange-distribution-group", "email-distribution", "request-a-group", "edg" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10166", "title": "SFU Groups - Request an Exchange Distribution Group", "article_id": "10166" }, { "clean_body_text": "Operational and communication sites intended for\nall faculty and staff\n(university-wide) will not be provisioned at this time. This decision is part of the SFU Communications & Marketing effort to strategically develop intranet-related content in the future.\nOVERVIEW\nThis article lists the how-to guides, training and resources for SharePoint Online.\nSharePoint Online - How-To Guides (\ncurrent page\n)\nSharePoint Online - FAQs\nHow-To Guides\nDID YOU KNOW?\nMS Teams\nhave an associated SharePoint Online site that can be used for more than just document management. To learn more, visit our\nFAQs\n.\nSHAREPOINT ONLINE BASICS\nNote: To simplify the experience of a general user on SharePoint at SFU, some features demo'd in the video are unavailable, including Site Creation, Global Navigation and Frequent Sites.\nGetting Started with SharePoint Online\n(Video: 35 min)\nQuick Start: What is SharePoint?\n(Video: 1 min)\nQuick Start: SharePoint Online Cheat Sheet\nCollaboration on SharePoint\nUsing a Document Library\nSITE BUILDING\nCreate a list\n(Video: 2 min)\nCreate a document library\nCreate and share files in a library\n(Video: 2 min)\nCreate and share news posts\n(Video: 2 min)\nCreate and use modern pages\n(Video 2 min)\nAdd sections and columns on pages\nUsing web parts on pages\n(Video: 1 min)\nPERSONALIZING YOUR SITE\nCreating your SharePoint site - Walkthrough\nPlan your SharePoint site - Designing Best Practices, Tips and Tricks\nBuild your SharePoint site - Designing Best Practices, Tips and Tricks\nManage your SharePoint site - Designing Best Practices, Tips and Tricks\nSFU Communicator's Toolkit - Branding and Writing Guide\nCOMPLIANCE AND DOCUMENT MANAGEMENT\nFile Lifecycle Management in OneDrive - Best Practices for Records Management\nFile Lifecycle Management in MS Teams - Best Practices for Records Management\nFile Lifecycle Management in SharePoint - Best Practices for Records Management (\ncoming soon\n)\nSensitivity labels on SFU's Microsoft Environment (\ncoming soon\n)\nEnable and configure versioning for a list or library\nRequire approval of items in a list or library\nUSING MICROSOFT TOOLS AT SFU\nChoosing a Document and Content Management Tool at SFU - Comparison Chart\nHow SharePoint sites are used at SFU - Supported and Unsupported Use-cases\nSITE OWNERSHIP\nSite Owner Responsibilities for MS Teams\n(applicable to SharePoint site owners)\nRequest a SharePoint Site\nSITE MANAGEMENT (ACCESS, FILE RECOVERY, DATA USAGE)\nFind my Site Owner (\ncoming soon\n)\nAdd or remove site owners, members or visitors\nAdding automation to access management using SFU Groups\nRestore items in the recycle bin for SharePoint and Teams sites\n(Video: 1 min)\nDelete a document library\nRestore a document library\nView usage data for your SharePoint site\nADDITIONAL MICROSOFT RESOURCES\nSharePoint help & learning\nDocuments and libraries in SharePoint\nData and lists in SharePoint\nSharing and permissions in SharePoint\nPages in SharePoint\nSites in SharePoint\nDifferences between SharePoint 2019 and SharePoint Online\nSharePoint 2019 - Migration Information\nSharePoint 2019 - Self Migration Guide on Files & Documents\nSharePoint 2019 - Self Migration Guide on Lists\nNEED ADDITIONAL SUPPORT?\nFor General Users:\nReach out to your site owner if you need general support, including access/permissions troubleshooting.\nFor Site Owners:\nSite owners seeking technical support can request a support ticket using\nSharePoint - Ask a Question\n.", "duplicate_urls": [], "tags": [ "SharePoint", "sharepoint-online", "Microsoft", "how-to", "How-To-Guide", "SP", "SP-Online", "NOTE ON INTRANET SITES" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10194", "title": "SharePoint Online - How-To Guides", "article_id": "10194" }, { "clean_body_text": "Operational and communication sites intended for\nall faculty and staff\n(university-wide) will not be provisioned at this time. This decision is part of the SFU Communications & Marketing effort to strategically develop intranet-related content in the future.\nOVERVIEW\nThis article lists the frequently asked questions for SharePoint Online.\nSharePoint Online - How-To Guides\nSharePoint Online - FAQs (\ncurrent page\n)\nGeneral FAQs\nWhat are the features and benefits on SharePoint Online?\nSharePoint Online offers a secure place to store, organize, share and access internal content. Such content can be internal documents, images, videos, lists, links and web pages (ie. information or news).\nThis tool is designed to increase efficiency, improve communication and protect sensitive information.\nNew to SharePoint?\nVisit\nQuick Start: What is SharePoint?\n(Video: 1 min)\nSee\nHow SharePoint sites are used at SFU - Supported and Unsupported Use-cases\nWhat is the difference between Teams Sites and SharePoint Sites?\nSharePoint Online\nis a file management application that is also the underlying technology operating on many of Microsoft's products, including\nOneDrive\nand\nMS\nTeams\n.\nYou may find these instances when exploring\nSharePoint Online at SFU\nat\nhttps://1sfu.sharepoint.com/\nor using\nSFU's OneDrive\nweblink at\nhttps://1sfu-my.sharepoint.com/\nto access your OneDrive.\nOn Microsoft Teams, whenever a new team is created, an underlying SharePoint \"Team Site\" is created to facilitate the file management component on Teams.\nTeams Sites\nSharePoint Sites\nMicrosoft product\nMicrosoft Teams\nSharePoint Online\nUnderlying technology\nSharePoint Online (channel/team file management)\nSharePoint Online\nPurpose\nCollaboration, document and/or project management\nInternal websites to publish web content and documents\nAudience\nSFU units, departments, project and collaboration teams\nBroader SFU audience (ie. university-wide)\nType of content\nDocument, list and process-heavy\nPage-heavy\nPermissions Model\nLots of authors, few readers\nLots of readers, few authors\nDefault external sharing\nEnabled\nDisabled\nProductivity tools\nYes\nNo\nURL / Link\nhttps://1sfu.sharepoint.com\n/\nteams\n/\nhttps://1sfu.sharepoint.com\n/\nsites\n/\nLooking for more details? See Choosing a\nDocument and Content Management Tool at SFU - Comparison Chart\n.\nWhat is the storage limit for SharePoint Online Sites?\nThe storage limit for a SharePoint Online site is 100 GB.\nAccess and Sharing FAQs\nI can't access my site. How do I gain access?\nYou will need to ask the site owner to give you access to the site or to investigate the issue. SharePoint Online sites hosted on SFU's Microsoft tenant doesn't allow access to external users (non-SFU individuals).\nNote\n: IT Services can assist with identifying who is the site owner.\nI can't access a document shared to me. What should I do?\nYou will need to ask the site owner to investigate the issue.\nNote\n: IT Services can assist with identifying who is the site owner of the site that hosts your file.\nMy document is missing. How do I recover it?\nFor instructions to recover an accidentally deleted item, visit\nRestore items in the recycle bin for SharePoint and Teams sites\n(Video: 1 min)\n. You may need to ask the site owner to recover the document for you if you don't have sufficient permissions.\nPrivacy and Compliance FAQs\nWhat is a sensitivity label?\nA sensitivity label is a classification method that implements defined boundaries on sharing permissions. The SFU community can apply these labels to files and documents to protect SFU content and data.\nHow do sensitivity labels affect my document / file?\nDetails coming soon.\nAre there FIPPA considerations for SharePoint Online?\nSFU's Microsoft environment, that includes SharePoint Online, has its data hosted on Microsoft's Canadian servers. Information stored on SFU's SharePoint Online are compliant with\nFIPPA\n.\nMigration FAQs\nWhat is happening to sharepoint 2019?\nIn alignment with\nWhat’s Next: The SFU Strategy\nand\nSFU’s digital transformation goals\n, SFU IT Services is strengthening cybersecurity and protecting our research, academic and business data. As part of these changes, SharePoint 2019 (sharepoint.sfu.ca) will be retired by\nJuly 2026\n. This service will be replaced by Microsoft Teams and SharePoint Online.\nFor more details, visit\nSharePoint 2019 - Migration Information\n.\nWho is affected and needs to take action?\nSite owners will need to take action if they have content on sites or subsites in SharePoint 2019. All site content should be migrated before SharePoint 2019 is retired on\nJuly 2026\n.\nFor more details, visit\nSharePoint 2019 - Migration Information\n.\nHow do I know if my content is on SharePoint 2019?\nSite owners will receive an email from the SharePoint team (IT Services) with an attached\nContent Inventory Spreadsheet\nfile. This spreadsheet will list all the owner's sites and subsites that are on SharePoint 2019.\nFurthermore, if the weblink starts with https://sharepoint.sfu.ca, your content is on SharePoint 2019 and will need to be migrated.\nIf the weblink starts with https://1sfu.sharepoint.com, your content is on SharePoint Online and does not need to be migrated.\nWhen do I have to migrate out of Sharepoint 2019?\nBetween\nNovember 2024\nand\nJanuary 2025\n, site owners will receive an email from the SharePoint team (IT Services). Site owners should move active content to another service when available. All content should be migrated before\nJuly 2026\n.\nFor more details, visit\nSharePoint 2019 - Migration Information\n.\nWhat are the differences between SharePoint 2019 and SharePoint Online?\nOverall, there is a significant change to the user experience (modernized theme, new UI, SFU colours, etc.).\nFunctionally speaking, there are minor differences. For a complete list, visit\nDifferences between SharePoint 2019 and SharePoint Online\n.\nWhat can't be migrated by IT services?\nAny content or settings that aren't migrated by IT Services will need to be manually replicated by site owners. This includes:\nSite access permissions\nFile or folder shared permissions\nWorkflows\nOneNote items\nSome page webparts, layouts and styling\nPages, including Wiki pages\nThe following aspects of Lists:\nAttachments\nViews using Javascript and webparts\nThe following metadata:\nContent types\nAuthor/Modified by for users that no longer exist\nPicture and video metadata from asset and classic media libraries\nWhat are the important migration considerations?\nEnsure that your destination SharePoint Online site has enough free storage to accommodate the migrated content (storage size limit is 100GB)\nGo to: Site settings > Storage Metrics\nDocuments or List items shouldn’t be migrated to existing destination Document Libraries or Lists if the site columns are different\nThe URL character limit of 400 should be considered when deciding on the file name length and folder path depth\nNeed additional support?\nFor General Users:\nReach out to your site owner if you need general support, including access/permissions troubleshooting.\nFor Site Owners:\nSite owners seeking technical support can request a support ticket using\nSharePoint - Ask a Question\n.", "duplicate_urls": [], "tags": [ "SharePoint", "sharepoint-online", "collaboration", "FAQ", "NOTE ON INTRANET SITES" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10207", "title": "SharePoint Online - FAQs", "article_id": "10207" }, { "clean_body_text": "OVERVIEW\nThis article outlines various document and content management tools available at SFU and a comparison between the different tools. This page contains:\nMicrosoft Tools at SFU\nOther Tools at SFU\nResearch Storage Tools at SFU\nFor more SharePoint Online resources:\nSharePoint Online - How-To Guides\nSharePoint Online - FAQs\nMicrosoft Tools at SFU\nMicrosoft OneDrive\n(OneDrive)\nis a cloud file storage service for individual use at SFU. It allows you to securely store, share, and synchronize your files and folders from any device anywhere at any time.\nIdeal For\nIndividual document management\nEarly document drafting at small scale\nSharing and collaboration with select individuals\nNot Ideal For\nDocuments that shouldn't be owned by an individual\nOfficial records not meant for individual use\nAvailable To:\nAll active SFU accounts\nStorage:\n1 TB\nComplexity:\nBasic\nTeams\nMicrosoft Teams\n(Teams)\nis a collaboration app that brings together Microsoft 365 apps and services (such as Word, Excel, and OneDrive) with communications features to keep you connected with others.\nIdeal For\nShared space for document management\nCo-authoring documents\nCollaborative, productivity and project management needs\nNot Ideal For\nArchival documents\nAvailable To:\nCurrent staff, faculty and graduate students\nStorage:\n100 GB\nComplexity:\nIntermediate (for Team Owners)\nFOR TEACHING AND LEARNING\nMicrosoft Teams is currently unavailable for class facilitating and undergraduate student-use.\nWe encourage you to explore with using\n.\nMicrosoft SharePoint\n(SharePoint)\nprovides an online environment where SFU departments and groups can share information with a wider internal audience.\nIdeal For\nInternal-facing website\nPage-heavy content\nOrganize and publish documents\nNot Ideal For\nContent that requires viewing by any non-SFU individuals.\nAvailable To:\nCurrent staff and faculty (for new site requests)\nStorage:\n100 GB\nComplexity:\nAdvanced (for Site Owners); Training Required for Site Owners\nBACKUP AND DATA RESILIENCY\nMicrosoft Teams\n,\nand\nprovides accident prevention features such as soft-deletes (Recycling Bin), file versioning, and site restoration to help address potential file corruption, unintended changes, or deletions.\nTo ensure efficient use of resourcing, neither Microsoft nor SFU provide indefinite backups to user data stored on Microsoft 365 services. You are responsible for backing up your content if you require additional or a high-degree of data resiliency. It is generally not advisable to use Microsoft tools as long-term storage solutions.\nNEED CONSULTATION?\nIf you're unsure on which\nMicrosoft tool\nto use, IT Services offers consultation services to assist you with determining which Microsoft tool best suites your needs.\nRequest a support ticket using\nSharePoint - Ask a Question\n.\nOther Tools at SFU\nSFU Vault\nSFU Vault\nprovides easy file sharing between teams or individual users to assist in the various projects undertaken by university members and to foster collaboration from external access points. Similar to\n, you only need internet connectivity to manage files in the cloud storage system.\nIdeal For\nSensitive data that require storing at SFU servers\nSharing and access control using SFU Maillist\nWebDAV connections\nCustom work flows and linkages with systems, such as testing instruments and lab equipment\nAvailable To:\nCurrent staff and faculty (for new site requests)\nStorage:\n50 GB\nComplexity:\nBasic\nSFU Vault is\nplanned to be sunsetted and retired\n.\nWe encourage you to explore\nor\nTeams\nas your document storage solution.\nAdobe Experience Manager\n(AEM)\nis SFU's official content management system for website development. It is a publishing platform that enables you to create public-facing websites that are aligned with SFU branding.\nIdeal For\nPublic-facing website\nPage-heavy content\nAvailable To:\nThose with a business need (for new site requests)\nStorage:\nVaries\nComplexity:\nAdvanced (for Site Owners); Training Required for Site Owners\nis SFU’s online learning platform for creating, sharing and managing your course materials.\nIdeal For\nContent for teaching and learning\nSharing content to students\nAvailable To:\nCurrent staff, faculty and students\nStorage:\n1 GB\nComplexity:\nIntermediate\nNetwork Drive\nShared or Network Drive\n(also known as a “Department Drive” or Y-Drive) is a file storage space on the SFU campus network. Network drives act just like a disk drive on your computer (e.g., the C:/ drive) but can be shared between many people.\nIdeal For\nNeed for high performance access, such as databases and media files\nCustom work flows and linkages with systems, such as testing instruments and lab equipment\nLive file access (local access to files)\nAvailable To:\nSelect departments and units (Contact your department IT support staff for availability.)\nStorage:\nVaries\nComplexity:\nVaries\nResearch Storage Tools at SFU\nThe appropriate tool for researchers depends on funding requirement, research artifacts, activities, document retention, and research product. Usually when receiving funding, tool usage and document locations are pre-determined via research funding contract.\nIf you have options, consider exploring the\nSFU Research Computing Storage Advisor\nto determine which tool best suit your needs. This interactive finder describes\nactive data storage\noptions available to researchers and teams at Simon Fraser University.\nVisit storage.research.sfu.ca\nNOTE\nThe descriptions of data sensitivity and risk provided in the interactive finder are meant as guidance only.\nFor projects that require Ethics review you can provide your own assessment of sensitivity and risk, but the\nSFU Research Ethics Board\nis ultimately responsible for evaluating these.", "duplicate_urls": [], "tags": [ "Microsoft", "SharePoint", "SFU-Vault", "OneDrive", "MS-Teams", "Research", "AEM", "canvas", "Cloud", "storage", "document-management", "content-management" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10260", "title": "Choosing a Document and Content Management Tool at SFU - Comparison Chart", "article_id": "10260" }, { "clean_body_text": "Hardware Lifecycle Services\nAsset Management\nStandard Device Acquisition\nOVERVIEW\nSFU students, faculty and staff have access to educational discounts on computers, computer accessories and software with major vendors.\nDETAILS\nStudents, Faculty and Staff\nFind out about available items and discounted pricing from each vendor below.\nNOTE\n: Concerns about recent changes to Dell's discount program has caused IT Services to remove our partner link. We are working with Dell to address these concerns in order to restore our recommendation.", "duplicate_urls": [], "tags": [ "computer", "computer-accessories", "laptop", "laptop-computer", "device", "apple", "macos", "dell", "discount", "Faculty-PD", "faculty", "sfu-staff", "staff", "studnet" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10264", "title": "Educational Discounts for Computers and Accessories", "article_id": "10264" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nGroup Management\nOVERVIEW\nIn alignment with\nWhat’s Next: The SFU Strategy\nand\nSFU’s digital transformation goals\n, SFU IT Services is strengthening cybersecurity and protecting our research, academic and business data. As part of these changes, SFU Maillist will be retired on April 30, 2025. The service will be replaced by\nGroup Management (SFU Groups)\n,\nExternal Mail Lists (SimpleLists)\n, and\nMarketing and Event Management Service (Campaigner)\n.\nThis article includes:\nChanges starting Spring 2025\nWhat's Changing?\nWhat actions do I need to take?\nMigrating Any Remaining Maillists\nMaillist for Email Distribution\nMaillist for Security\nCHANGES STARTING SPRING 2025\nWHAT'S HAPPENING?\nSFU Maillist have been retired since\nApril 30, 2025\nand maillist.sfu.ca can no longer be accessed. If you need\nread-only access\n, you can visit the\nMaillist Staging/Test Environment\nto view your maillists (any modifications will have no impact).\nAny remaining maillists can\nno longer be used for emailing\nand its name is available on Exchange Distribution Groups for creation. To re-create your maillists as Exchange Distribution Groups,\nsend a request\non SFU Groups.\nAny remaining maillists used for\nsecurity (access control lists) will continue to function\non downstream systems to not interrupt business operations. However, they will eventually become stale since maillists can no longer be modified.\nAll active maillist used for email distribution have been automatically migrated between December 2024 to April 2025. IT Services have reached out to maillist owners and managers for next steps to migrate. You may or may not need to take action depending on how you use your maillist.\nFor technical users: the Maillist API will be shut down along with the retirement. However, the AOBRest (with a maillist endpoint) will continue running.\nWHEN IS THE MIGRATION?\nAdministrative units will have their\nactive maillist\nmigrated in December 2024.\nFaculty and academic units will have their\nactive maillist\nmigrated between January to April 2025. Maillist owners and managers will receive an email notification two weeks prior to migration.\nWHO IS AFFECTED?\nAnyone who owns or manages a maillist. You may or may not need to take action depending on how you use your maillist. See\nwhat actions do I need to take\nfor guidelines.\nRecipients (members) of a maillist are minimally impacted.\nDepartments or units that have integrated maillists into their business processes and technology may need to adapt.\nNote\n: After April 30, 2025, any remaining maillists functioning as security or access controls will continue to not interrupt business operations. However, SFU Maillist will no longer be accessible and membership can no longer be changed. Migrate to SFU Groups to ensure edit access to your group membership is retained.\nWHAT'S CHANGING?\nEMAIL DISTRIBUTION MAILLIST\nMAILLIST PURPOSE\nMIGRATED TO\nInternal-only recipients\n(only @sfu.ca recipients)\nGroup Management (SFU Groups)\nManaged at\ngroups.sfu.ca\nNote: Maillists are now called\nExchange Distribution Groups\non SFU Groups.\nThis stems from the underlying email system, Microsoft Exchange Online.\nVisit this page to learn how to request a new Exchange Distribution Group\nExternal or blended recipients\n(internal & external)\nExternal Mail Lists (SimpleLists)\nManaged at\nlists.sfu.ca\nEmail requiring marketing features\n(i.e., tracking clicks, HTML-heavy content)\nMarketing and Event Management Service (Campaigner)\nWhat is an internal or External recipient?\nFor email distribution:\nInternal recipients\n: Refers to any email address that ends with @sfu.ca. This also includes some safe-listed domains hosted by SFU, including @cs.sfu.ca and @rcg.sfu.ca.\nExternal recipients\n: Generally, refers to any email address that's not SFU. In technical terms, any other recipient that does not meet the \"internal recipient\" requirement.\nWhat is the difference between SFU Maillist and SFU Groups (Exchange Distribution Groups)?\nThe functional differences are:\nRestricted Senders Security\n: Enabling Restricted Senders on an Exchange Distribution Group will require any sender to authenticate to Exchange. This means that users will need to be signed into an\nSFU's Approved Email Application\nin order to send to an Exchange Distribution Group with Restricted Senders.\nNesting Permission\n: To add another Group as a member of your Group,\nyou are required to have Manager or Readers privileges on the Group before you're able to add it as a member to your own Group.\nNo self-subscribe or unsubscribe\n: You will need to move to and use SimpleList\nif you require this feature.\nNo external users\n: You will need to move to and use SimpleList if you require sending emails to external (non-SFU) email addresses.\nTo see the full list of changes, visit\nDifferences between SFU Groups and SFU Maillist\n.\nNote\n: These are functional differences between SFU Maillist and SFU Groups. For impacts or changes to your maillist resulting from migration, see\nWhat actions do I need to take?\n.\nSECURITY MAILLISTS\nMAILLIST PURPOSE\nMIGRATED TO\nLists used for security only\nGroup Management (SFU Groups)\nManaged at\ngroups.sfu.ca\n(or\ngrouper.its.sfu.ca\nfor technical staff)\nVisit this page to learn how to request a new Security Group\nLists used for both security and email distribution\nGroup Management (SFU Groups)\nWill be split into\ntwo separate groups\n: one for security and one for emailing\nManaged at\ngroups.sfu.ca\n(or\ngrouper.its.sfu.ca\nfor technical staff)\nWant to know how SFU Maillist compares to SFU Groups?\nSee\nDifferences between SFU Groups and SFU Maillist\n.\nWHAT ACTIONS DO I NEED TO TAKE?\nMIGRATING ANY REMAINING MAILLISTS\nBefore SFU Maillist is retired on April 30, 2025, we recommend checking if you have any remaining maillists that need to be migrated.\nFor maillist managers\nand owners:\nVisit maillist.sfu.ca >\nFind maillists owned/managed by me\nOn another browser tab or window, visit groups.sfu.ca >\nManage your Groups\nCompare the two list of maillists/groups and ask yourself: Are the maillists that are important to me have already migrated to SFU Groups?\nIf you discover that some maillists have\nnot\nbeen migrated, please take the following action before April 30, 2025.\nIf the maillist is used for emailing\n:\nRequest a new\nExchange Distribution Group on SFU Groups\nas a replacement, or\nRequest a support ticket using\nGroup Management - Submit Question or Inquiry\nif you wish to migrate the existing maillist.\nIf the maillist is used for security (access to an application, service or resource)\n:\nContact your departmental IT staff for assistance. The process will vary depending on the application, service or resource.\nMAILLIST FOR EMAIL DISTRIBUTION\nFrom December 2024 to April 2025,\nActive maillists\nwill be automatically migrated to\nSFU Groups as Exchange Distribution Groups\nand prior to migration will be shown in the\nActive Maillist Migration List\nfor visibility purposes. You can only see maillists that you own. Technical staff members will have additional features and visibility for troubleshooting purposes.\nMaillist names and email addresses will remain the same if migrated in this manner. Once a maillist is migrated, it will become read-only on\nmaillist.sfu.ca\n. To manage your groups, you'll need to use\ngroups.sfu.ca\n.\nFor maillist managers\nand owners:\nView the list of maillists planned for migration shown in the\nActive Maillist Migration List\nto ensure its accuracy.\nIf you need to transfer ownership of a maillist (i.e., it's owned by someone who is no longer at the university or expired sponsored account), request a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nYou will be notified by email two weeks prior to the migration.\nWe\nstrongly recommend\ngoing through the questions below if they are related to your work.\nWHAT IS AN ACTIVE MAILLIST?\nOnly active maillists will be automatically migrated. This means that if the maillist was used for\nemail delivery since July 2022\n, it is considered active and will be migrated for email distribution to Exchange Distribution Groups on SFU Groups.\nIf you own active maillists, they should appear on the\nActive Maillist Migration List\nwhich means that they'll be automatically migrated to SFU Groups as Exchange Distribution Groups.\nNote\n: Maillists that are only used for security won't appear on the\nActive Maillist Migration List\nsince they're not used for email delivery. See\nMaillist for Security\nbelow.\nCan I migrate an inactive maillist?\nYes, any maillist that hasn't been used for email delivery since July 2022 can still be migrated for the purposes of email distribution. Simply send an email to the maillist and it will appear in the\nActive Maillist Migration List\nthe following day.\nFor assistance, request a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nWHAT WILL HAPPEN TO NESTED MAILLISTS?\nMaillist nesting refers to adding a maillist as a recipient (or member) of another maillist.\nSince the permissions model is different in SFU Groups, if you are an owner of a maillist with a nested maillist, you will now require Reader or Manager privileges to that nested maillist when maillists are migrated over as Exchange Distribution Groups.\nExample:\ndept-managers-all\nunit-a-managers (nested maillist)\nunit-b-managers (nested maillist)\njane_doe@sfu.ca (owner)\njohn_doe@sfu.ca (member)\nIn this example, Jane Doe is an owner of\ndept\n-managers-all\n.\nJane Doe now requires Reader or Manager privileges for\nunit-a-managers\nand\nunit-b-managers\nin SFU Groups.\nWHAT DO I NEED TO DO - NESTED MAILLIST WITHIN DEPARTMENT\nIf you also happen to be the owner of that nested maillist, you don't need to take additional action. If the nested maillist is not owned or managed by you, you should get manager role for that maillist prior to migration for a seamless transition to SFU Groups.\nBe sure to check on the\nActive Maillist Migration List\nto see if you have any maillists that have \"nested non-owned lists\". Contact the maillist owners of those \"nested non-owned lists\" for manager role to those nested maillists.\nWHAT DO I NEED TO DO - NESTED MAILLIST CROSS DEPARTMENT\nIf the nested maillist is owned by someone from another department, you should get manager role for that maillist prior to migration for a seamless transition to SFU Groups.\nBe sure to check on the\nActive Maillist Migration List\nto see if you have any maillists that have \"nested non-owned lists\". Contact the maillist owners of those \"nested non-owned lists\" for manager role to those nested maillists.\nNested maillist from another department where they haven't been migrated yet:\nYour nested maillist will be\nautomatically removed\nfrom the membership list.\nOnce removed from the membership list, you will need to wait until the other department has also migrated. If you followed the steps above prior to migration, you should have manager role to the remove nested maillist. Simply re-add the nested maillist on SFU Groups.\nNested maillist from another department where they already migrated:\nIf you followed the steps above prior to migration, you should have the correct privileges to the nested maillist on SFU Groups. You don't need to take additional action.\nWHAT WILL HAPPEN TO MAILLIST WITH RESTRICTED SENDERS?\nThis refers to maillists that has the setting, \"Restrict Sender\" or \"Allow list\", enabled.\nAfter migrating these maillists to Exchange Distribution Groups, this setting will be turned off by default\nand\nallowing any SFU member to send email to the group.\nIf you wish to restrict sending ability to specific individuals or groups, you will need to apply this setting on SFU Groups.\nNote the additional security requirements: Users will need to be signed into an\nSFU's Approved Email Application\nin order to send emails to an Exchange Distribution Group with Restricted Senders. This can have technical implications to automated emailing systems.\nFor technical details, see\nDifferences between SFU Groups and SFU Maillist\n.\nNote\n: Only course/plan groups are exceptions to this and will have their Restricted Sender setting migrated.\nWhat will happen to course or academic plan lists?\nCourse and academic plan lists will be migrated along with its department. This will happen between January to April 2025.\nwhat will happen to maillists with external recipients?\nSFU Maillist can no longer send email to external addresses since Summer 2024.\nIf you own an active maillist that contain external recipients, it will still be automatically migrated to SFU Groups and shown in the\nActive Maillist Migration List\n. However, any\nexternal recipients on maillists will be automatically removed upon migration\nto SFU Groups.\nTo continue sending emails to external users, switch to\nSimpleList\nor\nCampaigner\n. Alternatively, you can 'cc' any external recipients when using Exchange Distribution Group (SFU Groups).\nSimpleLists\ndoes support importing membership to make setup a bit easier. If migrated to SimpleLists, maillist names and email addresses will be different where\n@sfu.ca will become @lists.sfu.ca\n.\nCampaigner\nfacilitates various marketing features and allows for one-way messaging only: from you to the members. For maillists that are used for email campaigning, you may want to migrate to Campaigner.\nWhat accounts are not migrated to SFU Groups?\nThe following will be removed from your membership list when migrated to SFU Groups:\nExternal emails\nExpired, inactive or destroyed SFU accounts (e.g., expired sponsored accounts, accounts of those who no longer at the university)\nNested maillists from another department (only in cases where that department hasn't been migrated yet, and your department is/being migrated)\nWill owner and manager role be migrated?\nYes, user privileges will be migrated. However, since SFU Groups doesn't have the concept of ownership, owners will be given manager privileges. This is by design to ensure ownership doesn't become stale.\nMAILLIST FOR SECURITY\nFor maillist managers and owners:\nIf your maillist is only for security purposes (or access control), you will be notified per service basis for next steps. You may be asked to request a security (reference) group from\nyour departmental IT staff\n. Instructions will be provided when you notified about the service migration to SFU Groups.\nIf you are a service or product owner, where you have integrated maillists into your business processes and technology that IT Services does not manage, you may either need to coordinate with your departmental IT staff to set up your list on Grouper (in which it will be available to you to manage at\ngroups.sfu.ca\n) or migrate the list yourself onto\nGrouper if you are an IT staff\nbefore early 2025.\nWhat is a security list?\nSecurity lists (or access control lists) refers to maillists that are used for security or access control to services or resources.\nFor example, you may have used a maillist to control which members (SFU accounts) have access to a departmental team on Microsoft Teams, access to an AEM website, or access to a shared folder on SFU Vault.\nHow do I know if my maillist is used for security?\nUnfortunately, there is no definitive way to know if you maillist is currently being used by a service for security purposes or access controls.\nThere may be some hints or indications based on the maillist name, description, or working knowledge from staff members.\nWhat happens if I can't Migrate my security lists before Maillist retirement?\nTo ensure a smooth transition, your security maillists will continue to work normally. However, maillists will become read-only and you will no longer be able to edit the membership list.\nWe encourage you to migrate your security maillists to SFU Groups to ensure uninterrupted edit access to your security membership groups.\nNEED ADDITIONAL SUPPORT?\nFor questions about Group Management or SFU Maillist Retirement, request a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nRelated Articles (1)\nService Migrations to SFU Groups (Grouper)\nSFU Maillist to SFU Groups migration tracking.\nRelated Services / Offerings (2)\nGroup Management\nGroup Management simplifies access management by letting you use the same group or role across many services at SFU.\nMaillists\nSFU Maillist is a web application designed to simplify the management of SFU email addresses. For email lists with External address, use SimpleLists or Campaigner", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10287&SIDs=967" ], "tags": [ "maillist", "group-management", "email-distribution", "migration", "grouper", "sfu-groups", "sfu-maillist", "retirement" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10287", "title": "SFU Maillist Retirement - Migration Information", "article_id": "10287" }, { "clean_body_text": "Students\nOverview\nAligned with the university’s\nWhat’s Next Objective: Transform the SFU experience\nand\nSFU's digital transformation\n, SFU is upgrading to Exchange Online, a new cloud-based email system. This transition is part of SFU's commitment to enhancing IT security, improving user experience, and enabling modern features provided by Microsoft.\nThis article includes information on:\nWhat is happening?\nWhat is changing?\nOther impacts to SFU Mail\nMigration FAQs for Retirees\nNew Changes to SFU Mail\nSeeking Additional Assistance\nWhat is happening?\nWe are moving SFU Mail accounts to a new system called Exchange Online. Your account will be moved between\nOctober\nand\nmid-December 2024\n. The move will happen in stages, so not everyone will be moved at the same time.\nYou will receive further emails about this upgrade in the coming months.\nWe will let you know three weeks before your SFU Mail account is upgraded.\nWhat is changing?\nThe changes will depend on how you access your SFU email:\nSFU Mail on Web Browser (e.g. Chrome, Firefox, Edge)\nNew URL\n: After the upgrade, access SFU Mail on any device and web browser using the web link,\noutlook.office.com\n. Bookmark or save the new link, as the current web link will become outdated.\nNew Sign-In Step\n: Your email sign-in format will be \"YourComputingID@sfu.ca\" on the\nMicrosoft sign-in page\nwhen you are upgraded.\nEmail Programs and Apps (e.g. Outlook Desktop, Apple Mail) on Desktop and Mobile Devices\nNew Requirements\n: Only\neligible email programs and apps\ncan be used with SFU Mail due to new security requirements. Be sure to check if your device meets the\nminimum system requirements\n. Any other email programs or apps will be unable to access SFU Mail once your account is moved.\nPlease note Eudora will not work after your account has been upgraded.\nSwitch to SFU Mail on Web Browser\n:\nWe recommend that you switch to using\nSFU Mail on Web Browser\nas it provides the most seamless experience and is fully supported by IT Services.\nConfigurations After Upgrade\n: If you wish to continue using an email program, SFU Mail may disconnect from desktop and mobile email applications after the upgrade. To reconnect, remove and re-add your SFU account. Alternatively, use\noutlook.office.com\nfor continued access on any browser. Seek support from your personal network if needed.\nAdditional Impacts to Email Programs using IMAP and POP (e.g. Thunderbird)\nNew Server Configurations\n: Consider backing up your emails before your account is upgraded. Post upgrade, you will need to modify your account configuration which can result in lost emails in the process. See\nIMAP/SMTP Setup\nfor details and seek assistance from your personal network if needed.\nOther Impacts\n: Client-sided data, such as email rules, won't be migrated along with your account. See\nIMAP/SMTP Setup\nfor details on implications. Thunderbird supports IMAP/POP. Eudora does not support Exchange Online.\nREGARDING AVAILABILITY FOR IT SUPPORT\nContinuing to use an email program or app will require familiarity with using a computer or mobile device. If you need IT support, we ask that you seek assistance from your personal network, such as friends, family or colleagues.\nIT Support Desk can only provide technical support on SFU Mail on Web Browser\nas the university's officially supported email program for retirees.\nConsider switching to using\nSFU Mail on Web Browser\nfor a user-friendly experience.\nARE YOU USING EMAIL FORWARDING?\nIf you set up automatic forwarding of your SFU Mail to another email address (like @gmail.com), there should be no impact. Your forwarding settings will stay the same after the upgrade.\nWe recommend that you periodically review your emails throughout the SFU Mail Upgrade to ensure that your emails are going through smoothly. If you believe to be missing emails, double-check your email rules on\nSFU Mail on Web Browser\nor send a support ticket using the\nSFU Mail - Report Migration Issue\nform.\nOther Impacts to SFU Mail\nIf you use any of the following on SFU Mail, note the additional impacts:\nShared Calendars\n: This includes departmental or vacation calendars. If you encounter issues after the upgrade, you will need to remove existing shares and ask owners to re-share to continue its use. See\nRe-sharing a Shared Calendar\n.\nShared Mail Folders\n: This includes sharing an inbox to another user. If you encounter issues after the upgrade, you will need to re-add the shared mailbox to continue its use. See\nRe-add a Shared Mail Folder or Mailbox\n.\nThird-party Applications / Integrations\n: If your SFU Mail connects to external third-party applications, only SFU-approved apps will connect to SFU Mail after the upgrade.\nLearn more\n.\nSponsored Accounts\n: Your email sign-in format will be \"YourSponsoredAccount@sfu.ca\" on the Microsoft sign-in page when you are upgraded, including when you are using Delegated Login. See\nSponsored Account Sign-in Instructions\n.\nEmail Signatures\n: Email signature on the browser version of SFU Mail will be lost during the upgrade. You can\nadd it back\nonce the upgrade is complete.\nFor more, visit our\nFAQ and Common Issues\n.\nAt a Glance: SFU Mail on Web Browser\nPrefer another way? An alternative is to set up email forwarding with\nInbox Rules\nto send your SFU emails to your personal email address.\nSFU Mail Migration FAQ (for Retirees)\nWhat is the difference between Browser, Email Program/app and IMAP/POP?\nBelow is an explanation on what is a browser, email program/app and IMAP/POP:\nShown here is the\nChrome\nweb browser.\nWeb Browser\nA web browser (or Internet browser) is a common program on computers and mobile devices that lets you access the Internet and to various websites, known as the Web.\nAccessing\nSFU Mail on Web Browser\nis very user-friendly and ideal for individuals who aren't familiar with technology.\nIf you recognize any of the symbols below, they are Web Browsers:\nShown here is\nOutlook\non a mobile phone (left) and laptop (right).\nEmail Programs and Apps\nAn email program (for computers) or app (for phones and tablets) is specifically used for emailing and is typically more expansive and complicated due to the larger amount of features. These generally need to be downloaded and installed onto your device.\nUsing an Email Program or App can be more convenient and useful; however, it can be more confusing for individuals who aren't familiar with technology.\nCommonly used Email Programs and Apps are installed on desktop or mobile devices: Outlook, Apple Mail (iCloud), Gmail App.\nNot to be confused with Outlook Live, Gmail or Yahoo which are email providers.\nShown here is IMAP setup configurations on\nThunderbird\nIMAP and POP\nSome email programs may use an older connection methods known as IMAP and POP. Setting up an email program as IMAP or POP will require entering the server address, port, and other technical information as needed to establish a connection with an email server.\nIMAP and POP are typically used by technical individuals.\nCommonly used Email Programs that use IMAP/POP are: Thunderbird, Eudora.\nHow do I access SFU Mail on web Browser?\nTo access SFU Mail on Web Browser, visit\nSign into SFU Mail on Web Browser\nfor instructions.\nI have email Forwarding Set up. Will this be impacted?\nIf you set up email forwarding of your SFU Mail to another email address (like @gmail.com), there should be no impact. Your forwarding rules will stay the same after the upgrade. Please continue to review emails about this so that you know when your SFU Mail account will be upgraded, just in case you encounter any issues.\nI own a paid subscription to use Microsoft 365. Can I use Outlook for Windows?\nYes, if you have your own Microsoft 365 license on Windows, you will be able to use Outlook for Windows to access SFU Mail.\nUsing an email program will require familiarity with using a computer\n. If you are comfortable, visit\nSign into SFU Mail on Desktop\nfor self-help instructions. If you require additional IT assistance with Outlook for Windows, we ask that you seek assistance from your personal network, such as friends, family or colleagues.\nRetirees who wish to have the most user-friendly experience are recommended to use\nSFU Mail on Web Browser\n.\nIT Support Desk can only provide technical support on SFU Mail on Web Browser\nas the university's officially supported email program for retirees.\nI want to use Outlook for Mac. Where can I get help?\nOutlook for Mac is currently free to all individuals.\nUsing an email program will require familiarity with using a computer\n. If you are comfortable, visit\nSign into SFU Mail on Desktop\nfor self-help instructions with Outlook for Mac. If you require additional IT assistance with Outlook for Mac, we ask that you seek assistance from your personal network, such as friends, family or colleagues.\nRetirees who wish to have the most user-friendly experience are recommended to use\nSFU Mail on Web Browser\n.\nIT Support Desk can only provide technical support on SFU Mail on Web Browser\nas the university's officially supported email program for retirees.\nI want to use Outlook for Mobile. Where can I get help?\nOutlook for Mobile (\"Outlook App\") is available on iOS and Android devices.\nYou can connect only after your SFU Mail account has upgraded\n.\nUsing an email app will require familiarity with using a mobile device\n. If you are comfortable, visit\nSign into SFU Mail on Mobile\nfor self-help instructions. If you require additional IT assistance with Outlook for Mobile, we ask that you seek assistance from your personal network, such as friends, family or colleagues.\nRetirees who wish to have the most user-friendly experience are recommended to use\nSFU Mail on Web Browser\n.\nIT Support Desk can only provide technical support on SFU Mail on Web Browser\nas the university's officially supported email program for retirees.\nEncountering other Issues? Visit our complete\nSFU Mail Migration FAQs and Common Issues\n.\nNew Changes to SFU Mail\nFor a quick summary of the changes:\nNew Features\nSFU Mail now has the latest Outlook email features.\nSFU Mail on Browser will communicate with other Microsoft 365 apps.\nNew Requirements to connecting to SFU Mail\nBy integrating SFU Mail with the Microsft 365 suite, new security requirements ensure better data security for the SFU community and compliance with provincial privacy regulations.\nOnly approved third-party email applications and tools can connect to SFU Mail. For details, see our\nExternal Tools/Apps Changes and FAQs\n.\nConnecting through IMAP/POP configurations now require OAuth2 authentication.\nService Changes and Limits\nMailbox storage limits are determined by your assigned Microsoft licensing. All SFU retirees have up to 50 GB of mailbox storage.\nWith modern accident prevention features available to SFU Mail, email backup are not provided by SFU/Microsoft to ensure efficient use of resources.\nSFU Mail is secured by Microsoft enterprise-level security.\nCompatibility\nOlder mobile devices may not be able to connect to SFU Mail through email apps. For continued access, you can always access SFU Mail through the new weblink,\nhttps://outlook.office.com\non any browser.\nOlder browsers will continue to work on SFU Mail.\nFor details, visit\nCompatibility at New Changes to SFU Mail\n.\nFor more information on changes and new features, see\nNew Change to SFU Mail\n.\nHow do I know if I have upgraded to Exchange Online?\nThere will be two major changes once your account is upgraded to Exchange Online:\nYou will be asked to\nlog into Microsoft when signing into SFU Mail\n. Your sign in email will be “YourComputingID@sfu.ca”.\nThe\nuser interface will be modernized\nwhen accessing SFU Mail on browser.\nSeeking Additional Support\nIf you're seeking support on using\nSFU Mail on Browser\n:\nSend a support ticket using the\nSFU Mail - Report Migration Issue\nform.\nCall IT Support Desk at\n778-782-8888\n.\nIf you're seeking support on using\nyour email programs or apps\n:\nWe ask that you seek assistance from your personal network, such as friends, family or colleagues.\nIT Support Desk can only provide technical support on SFU Mail on Web Browser\nas the university's officially supported email program for retirees.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10306&SIDs=957" ], "tags": [ "exchange", "online", "upgrade", "sfu-mail", "migration", "retiree" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10306", "title": "SFU Mail Migration - Information for Retirees", "article_id": "10306" }, { "clean_body_text": "OVERVIEW\nMicrosoft will be retiring SharePoint 2019 and ending all support in July 2026. To reduce security risks, and protect academic, research, and business data, site owners are advised to migrate their active content out of\nsharepoint.sfu.ca\nas soon as possible.\nFor more SharePoint Online resources:\nSharePoint Online - How-To Guides\nSharePoint Online - FAQs\nThis article contains information on the following:\nWhat Should I Know?\nWhat are my Options?\nHow to Migrate?\nOption 1: IT Services Migration\nOption 2: Self-Migration\nSite Audit\nStep 1: Check Your Inventory\nStep 2: Review and Cleanup\nStep 3: Take Notes on Access Permissions\nStep 4: Specify How You Want to Move Your Content\nStep 5: You're Ready to Submit a Request\nWHAT SHOULD I KNOW?\nWHAT DOES THIS MEAN TO MY SHAREPOINT SITE?\nAs support for SharePoint 2019 will soon cease, you will need to migrate the active contents of your current site. Depending on your needs, your site will most likely migrate to either Microsoft Teams or SharePoint Online, with the support of IT Services. However, you may also choose to migrate your content somewhere else. See\nWhat Are My Options?\nfor details.\nWHEN TO MIGRATE?\nSharePoint 2019 will be retired by July 2026 and replaced by Microsoft Teams and SharePoint Online. However, as Microsoft's support will cease, we encourage site owners to start the migration process as soon as possible. A few things to consider:\nTiming\n: The duration of the migration process will vary depending on the size and complexity of your site. Consider the best time of year for your unit to make this transition.\nDelays\n: If IT Services is migrating your content to Microsoft Teams or SharePoint Online, there could be delays depending on the number of migration requests we are supporting at that time.\nImprovements\n: If you migrate to Microsoft Teams or SharePoint Online, you may discover that these have far better usability and features than the current SharePoint 2019 – worth moving sooner rather than later!\nNEXT STEPS\nBetween November 2024 and January 2025, site owners will receive an email from the SharePoint team (IT Services). Site owners are asked to audit their site collections to identify active content for migration, transfer university records to the Archives and Records Management team and delete outdated content. An inventory spreadsheet will be provided for owners to assist with the audit and migration.\nWe encourage site owners should migrate active content to another tool when available. There are two options to migrate:\nOption 1: IT Services Migration\n- IT Services can migrate their site content to Microsoft Teams or SharePoint Online after a\nsite audit\nhas been completed by the site owner.\nOption 2:\nSelf-migration\n- Site owners will migrate their site content themselves.\nSee\nWhat Are My Options?\nfor details on what's best for you.\nWHAT ARE MY OPTIONS?\nSite owners will have two options to migrate their site content.\nOption 1: IT Services Migration\nOption 2: Self-migration\nIT Services can migrate their site content to Microsoft Teams or SharePoint Online after a site audit has been completed by the site owner.\nIdeal for\n:\nSites that have a lot of content\nYou wish to migrate to either Microsoft Teams or SharePoint Online\nSite owners will migrate their site content themselves.\nIdeal for\n:\nSites that have little content (where you can individually download or copy all your content to another space)\nYou wish to migrate to somewhere else that is not Microsoft Teams or SharePoint Online\nReady for next steps?\nOnce you've determined what option you want to take, see\nHow to Migrate?\nfor details.\nUNSURE WHERE TO MIGRATE?\nAs part of the migration process, Site Owners will need to choose which tool to migrate their site content to. For some guidance:\nIf you're considering SharePoint Online, be sure to check if SharePoint Online is still the right tool for you:\nHow SharePoint sites are used at SFU - Supported and Unsupported Use-cases\nIf you're considering another tool, be sure to check if that tool is right for you:\nChoosing a Document and Content Management Tool at SFU - Comparison Chart\nFor technical information on SharePoint Online:\nDifferences between SharePoint 2019 and SharePoint Online\nHOW TO MIGRATE?\nTo migrate your site using\nIT Services Migration (Option 1)\n:\nBetween\nNovember 2024 and January 2025\n, site owners have received an\nemail from the SharePoint team (IT Services)\nwith an\nattached\nContent Inventory Spreadsheet\n.\nSite owners will be asked to complete a\nSite Audit\n(\ndetails outlined below\n)\n.\nAfter completing the\nSite Audit\n, submit a request to\nSharePoint 2019 Migration Request Form\nand attach the\ncompleted Content Inventory Spreadsheet\n.\nYou will be reached out to have a short consultation with IT Services to finalize the\nContent Inventory Spreadsheet\n. IT Services will begin migrating content to the specified locations.\nAn email notification will be sent when the migration is finished. You will be asked to verify its completeness at the new location.\nAny items or settings that aren't migrated will need to be manually replicated by site owners:\nSite access permissions\nFile or folder shared permissions\nWorkflows\nOneNote items\nSome page webparts, layouts and styling\nPages, including Wiki pages\nThe following aspects of Lists:\nAttachments\nViews using Javascript and webparts\nThe following metadata:\nContent types\nAuthor/Modified by for users that no longer exist\nPicture and video metadata from asset and classic media libraries\nAfter migration is verified by site owners, your SharePoint 2019 site collection will be deleted.\nNOTES\nRequests are processed on a first come, first served basis. Times will vary based on the number of active requests.\nSome SharePoint 2019 functionality might not have an equivalent in Microsoft 365. Visit\nDifferences between SharePoint 2019 and SharePoint Online\nfor details.\nIT Services will inform site owners which content cannot be migrated and will have to be manually built by them.\nContent migration into a location outside of Microsoft 365 needs to be completed by the site owner.\nTo migrate your site using\nSelf-Migration (Option 2)\n:\nBetween\nNovember 2024 and January 2025\n, site owners will receive an\nemail from the SharePoint team (IT Services)\nwith an\nattached\nContent Inventory Spreadsheet\n.\nIt's recommended that Site Owners complete a review and cleanup of their site content (\nStep 2 of the Site Audit\n) prior to migration.\nSite Owners migrate their active content the tool or service of their choice. Visit our self-migration resources for instructions on downloading your site content:\nSharePoint 2019 - Self Migration Guide on Files & Documents\nSharePoint 2019 - Self Migration Guide on Lists\nIf you have questions, you can submit a request ticket at\n.\nWhen you've completed the self-migration of all your content on the\nContent Inventory Spreadsheet\n, reply to the email to let us know. Your SharePoint 2019 site collection will be deleted once we have confirmation.\nNOTES\nBe sure to know the limitations of self-migration. This includes there having\nno way to download multiple files at once\nfrom SharePoint 2019. If you are considering self-migration options, you will have to download your files manually one-by-one.\nFor more Known Limitations, visit\nSharePoint 2019 - Self Migration Guide on Files & Documents\nand\nSharePoint 2019 - Self Migration Guide on Lists\n.\nSITE AUDIT\nCompleting a\nSite Audit\nis required as part of\nStep 2\non \"How to Migrate?\"\n. This is to clean up any inactive content and prepare for the migration.\nEach site owner will receive a site\nContent Inventory Spreadsheet\nwhen you receive an email notification to move out of SharePoint 2019. Use this site spreadsheet to complete your\nSite Audit\nby completing the following steps:\nSTEP 1: CHECK YOUR INVENTORY\nOpen the\nContent Inventory Spreadsheet\nto see what should be moved out of SharePoint 2019. Review to ensure what's listed is correct to your knowledge.\nThe spreadsheet contains the list of site pages, document libraries, forms and more that you own on SharePoint 2019 (referred to as containers for your site collection, which also includes any subsites and its containers).\nNote\n: Any containers on your site that are empty (e.g., have no content and items) will\nnot\nbe included in the Content Inventory Spreadsheet.\nSTEP 2: REVIEW AND CLEAN UP\nVisit your sites, subsites and containers (document libraries, lists, forms, etc.) to review and cleanup your content. Sift through your documents, files and content to determine if they should be\nmigrated\n,\narchived\nor\ndestroyed\n.\nStandard practice to determine if content should be\nmigrated\n,\narchived\nor\ndestroyed\ngoes as follows:\nIdentify Inactive Content\n: Any content that is past its\nretention schedule\n(as defined by SFU Archives and Records Management) can be inactive content. This can vary greatly depending on the contents of your site.\nArchive or Destroy Inactive Content\n:\nFollow the content's retention and filing guidelines on its\nretention schedule\nto either archive or destroy the inactive content.\nIf you need to\narchive the inactive content\n(as specified by the guidelines to be kept as a university record), the content should be\ntransferred to SFU Archives and Records Management\n.\nIf you need to\ndestroy the inactive content\n, follow the the guidelines on how to destroy, which\ntypically involve\ndeleting the content or move the content to your personal space.\nMigrate\nany remaining items or content (\nactive content\n) to a new or different work space.\nTIP\nTo find relevant\nretention schedules\nto you, consider sorting\nBy Department\nand selecting\nShow All\nwhen browsing the list of retention schedules. Additionally, here are some quick links to\ncommon\nretention schedules\nthat can be applicable to all departments:\nTransitory Records\nTransitory Records\n- Documents of short-term usefulness, created to serve a temporary purpose and/or in the preparation of a final, official record.\nGeneral Administrative, Program and Subject Files\nGeneral Administrative, Program and Subject Files\n- Records may include correspondence and memoranda, statistics, reports and working papers, forms, mailing lists, policies and procedures, budgets, financial reports and transaction records, work orders, manuals, proposals, brochures and publications. Academic departments have similar functions and therefore their general office files are similar.\nCommittee Files\nCommittee Files\n- This schedule applies to records made or received and used to support the deliberations, decisions and activities of all committees formed by university-wide bodies. Records may include agendas, minutes, memoranda, correspondence, policies and procedures, support documentation, studies, reports, statistics and working papers.\nOnce you have found a retention schedule that is relevant, select and expand \"\nRetention and Filing Guidelines\n\" for details on how and when to archive or destroy your content.\nFor more tips, visit\nRRSDA Search Tips\n.\nSTEP 3: TAKE NOTES ON ACCESS PERMISSIONS\nTake notes on access permissions to your site collection. This includes:\nAccess permissions to your site, subsites, containers (document libraries, list, forms, pages, etc.)\nIndividual file or folder sharing in the document library\nYou will need to replicate it in the new location since access/shared permissions are not migrated.\nSTEP 4: SPECIFY HOW YOU WANT TO MOVE YOUR CONTENT\nNOTES\nIf you use Subsites in SharePoint 2019, this feature has been deprecated. This is because Microsoft 365 has a flat site structure.\nReminder that SharePoint is intended to be used only with SFU users. If you require sharing access with a non-SFU user, consider switching to Microsoft Teams or\nanother tool\n.\nImportant considerations:\nEnsure that your destination SharePoint Online site has enough free storage to accommodate the migrated content (storage size limit is 100GB)\nGo to: Site settings > Storage Metrics\nDocuments or List items shouldn’t be migrated to existing destination Document Libraries or Lists if the site columns are different\nThe URL limit of 400 characters should be considered when deciding on the file name length and folder path depth\nMOVING TO TEAMS?\nMoving your content to Microsoft Teams will require you to have a team. If you wish to create a new team, visit the\nRequest a new Team\n.\nOpen the\nContent Inventory Spreadsheet\n.\nThere will be two blank columns:\nMigrate (Y/N)\nand\nTarget URL\n. Complete the spreadsheet by specifying on each container of your site collection (rows in the sheet) if it should be migrated and its target URL.\nFor Target URLs, you can choose your root site (to migrate the entire container with its content) or an existing library/folder (to migrate all content from the container).\nSave the\nContent Inventory Spreadsheet\n. This will be attached to your submission when requesting a migration in\nStep 3 of \"How to Migrate?\"\n.\nExample of a completed Content Inventory Spreadsheet indicated by the two 'filled' last columns:\nSite Title\nSite URL\nItem Count\nLast Modified\nList URL\nList-Library\nCreated By\nMigrate (Y/N)\nTarget URL\nInitiatives\nhttps://sharep...\n51\n3/3/2024\nhttps://sharep.../Shared Doc...\nDocuments\nDemo\nY\nhttps://1sfu.sharepoint.com/teams/...\nInitiatives\nhttps://sharep...\n4\n2/26/2024\nhttps://sharep.../Pages/...\nPages\nDemo\nY\nhttps://1sfu.sharepoint.com/teams/...\nInitiatives\nhttps://sharep...\n1\n2/26/2024\nhttps://sharep.../Lists/...\nStakeholder\nDemo\nN\nBlue\nhttps://sharep.../Blue\n4\n2/26/2024\nhttps://sharep.../Blue/Shared Doc...\nDocuments\nDemo\nY\nhttps://1sfu.sharepoint.com/teams/.../Blue-Old\nSTEP 5: YOU'RE READY TO SUBMIT A REQUEST\nCongratulations! You've finished the\nSite Audit\nand completed the\nContent Inventory Spreadsheet\n. You are now ready to move onto\nStep 3 of \"How to Migrate?\"\nwhere the site owner sends a request to\nSharePoint 2019 Migration Request Form\n, attaching the completed content inventory spreadsheet.\nNEED ADDITIONAL SUPPORT?\nFor questions or assistance with SharePoint 2019 migration, site owners can request a support ticket using\nSharePoint - Ask a Question\n.", "duplicate_urls": [], "tags": [ "SharePoint", "sharepoint-online", "migration", "sharepoint-2019" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10421", "title": "SharePoint 2019 - Migration Information", "article_id": "10421" }, { "clean_body_text": "OVERVIEW\nThis article describes the differences between SharePoint 2019 and SharePoint Online.\nFor more SharePoint Online resources:\nSharePoint Online - How-To Guides\nSharePoint Online - FAQs\nComparison: Feature-specific\nSP2019\nSPO\nSubsites\nNot available.\nMicrosoft 365 has a flat structure.\n\"Open with Explorer\"\nNot available.\nHowever, you can sync to desktop via OneDrive and edit SharePoint site files and folders on \"File Explorer\"\nRSS Feed\nNot available.\nComparison: Technical / High-level\nFeature/Aspect\nSP2019\nSPO\nGeneral Availability\nOn-premises installation, part of Office Server 2019.\nHosted by Microsoft, continuously updated.\nAccess Control\nSupports classic and modern authentication methods, including AD FS.\nPrimarily relies on Azure Active Directory for modern authentication methods, supports more complex scenarios.\nDatabase\nRequires SQL Server; managed by organization’s IT.\nManaged by Microsoft; no direct access to the SQL database.\nFarm/Tenant Architecture\nFarm-based; multiple sites can be hosted within a farm. Requires manual scaling.\nTenant-based in a multi-tenant environment. Automatically scaled by Microsoft.\nInfoPath/Power Apps\nSupports InfoPath; limited future support and no new development.\nPower Apps integration for forms and custom applications; InfoPath support is deprecated.\nWorkflows/Power Automate\nSupports SharePoint 2010 and 2013 workflows. Workflow Manager required for 2013 workflows.\nPower Automate is the preferred tool for workflows; legacy workflows supported with limitations.\nManaged Metadata\nSupports managed metadata services; requires manual configuration and maintenance.\nEnhanced managed metadata services; integration with Microsoft 365 features like content types and term store.\nNavigation\nClassic and modern navigation options available; customization through SharePoint Designer or custom code.\nModern navigation experiences; easier to configure and manage with improved user experience.\nClassic search experience; requires configuration and maintenance of search schema.\nModern search experience with Microsoft Search; AI-powered, personalized results.\nIRM/DLP\nInformation Rights Management (IRM) available; requires Active Directory Rights Management Services. DLP capabilities are limited compared to SharePoint Online.\nIntegrated with Microsoft 365 compliance center for advanced DLP and IRM features; supports labels, policies, and more comprehensive compliance tools.\nSite and Content Management\nSupports both classic and modern sites but with a focus on classic experiences; requires more manual effort to maintain and update.\nModern sites with seamless integration with Microsoft 365 groups and applications; easier to create and maintain.\nEcosystem and Integration\nIntegrations with on-premises applications and services; limited cloud integration compared to SharePoint Online.\nDeep integration with Microsoft 365 suite (Teams, OneDrive, Yammer, etc.); extensive ecosystem of apps and services through the Microsoft cloud.", "duplicate_urls": [], "tags": [ "SharePoint", "sharepoint-online", "sharepoint-2019", "differences" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10551", "title": "Differences between SharePoint 2019 and SharePoint Online", "article_id": "10551" }, { "clean_body_text": "Teaching and Learning\nPolling and Surveys\nOVERVIEW\nBelow are common questions about Simply Voting: a voting service that allows SFU units to conduct secure elections.\nFAQ\nHow do I find out more information about simply voting?\nSee the\nVoting and Elections service page\nabout Simply Voting at SFU. The vendor also has support and information on their homepage:\nhttps://simplyvoting.com\nDoes sfu have an enterprise license for simply voting?\nYes, SFU has an account with Simply Voting. Any email address (SFU or non-SFU) can participate in an election, but if you wish to host an election, then you must be an SFU account holder supporting teaching, learning, research, or administration at the university and request an account from the\nVoting and Elections service page\n.\nWhen should I use survey monkey or simply voting?\nSurvey Monkey\nis the recommended web survey tool that is in use across the university. It offers extensive features including customizable surveys, secure data handling, and efficient data analysis tool. Simply Voting is the recommended voting tool that meets SFU’s security functionality standards. This service is provided to support voting for university-related teaching, learning, research, and administrative purposes.\nhow do i create or participate in an election in simply voting?\nTo participate in an election, you can simply click on the link that was emailed directly to you, or you can visit\nhttps://sfu.simplyvoting.com\nand log in using your SFU Computing ID and password. You’ll be able to view all the elections you’re allowed to vote in if you’ve been added to a vote using your SFU Computing ID.\nTo hold an election, you will need to create an account from the\nVoting and Elections service page\nwith your SFU ID to become an election manager. If you have already requested an account to be an election manager, to manage your elections you must visit:\nhttps://simplyvoting.com\nEnter \"sfu\" as the \"Voting Website\" and click the login button. This will then log you in via SFU CAS. Once logged in, you will see your Simply Voting dashboard where you can create or manage elections\nIf you want to hold an election with both SFU and non-SFU users, you will need to use the\nvote segmentation tool\n. You can add voters for whom you have SFU Computing IDs into one segment and send them an invitation to log in using SFU CAS, and other users for whom you only have an email address can be put in a separate segment and sent a different email invitation that gives them a unique, one-time link to vote. It's best to send separate messages to each segment with instructions tailored for that group: for example, send a message to the SFU Computing ID group that simply points them to https://sfu.simplyvoting.com to log in, where they will see their eligible elections displayed on the dashboard; for the other segment with only email addresses, send them an email with the custom voting link. There are many ways to handle this situation, including the approach of sending all voters a unique link instead of requiring SFU CAS login: we'd suggest using CAS whenever possible and for highly sensitive votes where the strongest possible auditing is needed.\nFor any other questions or support, you can visit\nSimply Voting’s support page\n.\nHow do I add voters if I want them to log in using SFU CAS?\nIn order to require people to log in via SFU CAS, you must upload your voters' list with the Elector ID field containing the SFU Computing ID. The SFU Computing ID is the identifier that you usually use to log in to campus system without @sfu.ca appended. For example, \"kipling\" is the SFU Computing ID, not \"kipling@sfu.ca\" or other email address variants like \"rudyard_kipling@sfu.ca\"\nWhen you use this method, you can use the default email template to send out messages that will include only the voting website URL: https://sfu.simplyvoting.com . When a person visits that address, they will be asked to log in with SFU CAS and be presented with a dashboard showing them the elections for which they are eligible to vote. The default \"Email Blast\" template includes the SFU site URL via the {{voting_website_link}} placeholder, so the default email template can be used.\nI don't have a list of SFU Computing IDs, but I do have email addresses, how do I add voters?\nWhen you upload your voters list from a CSV file, you can use email addresses for both the \"Elector ID\" and the \"Email\" fields. In this scenario, people will not use SFU CAS to login but will instead get a unique link sent to allow a single vote to be made from each email address.\nWhen you use this method, you will need to modify the default \"Email Blast Template\" to replace {{voting_website_link}} with {{direct_vote_link}}. {{direct_vote_link}} will be replaced in the email body with a unique, one-time voting link for the recipient of the email.\n.\n\"VOTER ID\" AND CAS LOGIN\nThere are two ways that people can be given access to an election as a elector/voter in Simply Voting:\nLogging in with their SFU Computing ID via SFU CAS, or\nEmail invitation, if you don't have SFU Computing IDs.\nBoth methods offer anonymity and one-vote-per elector, but using SFU CAS is the preferred method for critical votes and elections. In order to use SFU CAS, your voters' list must be uploaded to Simply Voting using the electors' SFU Computing IDs. The SFU Computing ID is the 8-character-or-less ID that an individual typically types into systems to log in (eg. Rudyard Kipling may have an email address of rudyard_kipling@sfu.ca, but log in as \"kipling\" into SFU systems. The \"kipling\" variant is what is needed for the Simply Voting voters' list in order to enable log in using SFU CAS). If you have lists of voters in a tool such as SFU Maillist or SFU Groups, you can download the SFU Computing ID from those lists/groups, but you may need to remove the \"@sfu.ca\" suffix from each entry in order to get the format needed for Simply Voting -- eg. \"kipling@sfu.ca\" downloaded from one of those tools becomes \"kipling\")\nNote: Voter ID should be the SFU Computing ID (eg. \"kipling\"), not a staff/student ID number (eg. \"30005555\"). Computing IDs can be found in various administrative systems such as MyINFO for staff, or can be downloaded from SFU Maillist or SFU Groups if you have the target membership in an existing list or group. If you do *not* have a complete list of SFU Computing IDs for your electors/voters, you can alternatively use email addresses and have the system send out unique, one-time voting links to each email address on your voting list. Both methods restrict votes to one per voter appropriately. If you use the approach where you have access to SFU Computing IDs you can ensure that voters are validated by SFU's CAS sign-on method, which provides an extra layer of security by requiring that the voter is authenticated directly at the time of voting.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10560&SIDs=963" ], "tags": [ "account-creation", "voting", "account", "election", "simply-voting" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10560", "title": "Simply Voting", "article_id": "10560" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nGroup Management\nHow-To Guides\nOVERVIEW\nThis article describes how to complete your group review on SFU Groups. SFU Groups require periodic review to certify that their membership is accurate and up-to-date, and that the group is still required.\nAbout Group Reviews\nHow to Review\nABOUT GROUP REVIEWS\nWHAT IS A GROUP REVIEW?\nA\ngroup review\n(or\n) refers to the periodic review to certify that their membership is accurate and up-to-date, and that the group is still required or in-use on SFU Groups.\nWHICH GROUPS?\nThe following groups are subject to periodic reviews:\nAll groups that start with\nref:dept:\nSelect groups that start with\nresource:\nWHO ARE RESPONSIBLE?\nAnyone who has the\ngroup manager role\n(or UPDATE + READ permissions in Grouper) on their groups are responsible for reviewing groups. All responsible individuals will receive an email from IT Services to complete group reviews.\nHOW OFTEN?\nGroup Reviews happen\nevery 100 days\nto follow a semester (once per term/semester). When a group is marked for reviewing, you will have additional time for a reviewer to certify its membership. Once a group has completed its review, the 100 day duration will reset.\nIf you happen to manage many groups, you may receive multiple \"group review\" emails throughout the week. Reminder emails will be send prior to the due date. If action hasn't been taken, additional reminder emails will be sent bi-weekly on the same group thereafter.\nEDITING ATTESTATION NOTIFICATION SETTINGS\nAttestation settings can only be modified by Grouper IT Admins. The only legitimate purposes to edit these settings are: changing who receives reminder emails to complete group reviews, or reducing the number of days to re-attest (more frequent).\nReach out to your\nGrouper IT Admin\nif you need to edit these settings.\nHOW TO REVIEW\nSTEP 1\nWait for your email notification. Group Managers will receive an email notification when your group is due for a review.\nSTEP 2\nVisit SFU Groups or\ngroups.sfu.ca\n. You should see a banner that lists which groups require reviewing.\nSelect\none of the listed group to review it\n. You can visit the group directly from the email notification.\nSTEP 3\nReview your\nGroup Members\nto ensure that it is accurate and up to date. Adjust your membership as needed. If the group is no longer needed, please contact your department's IT staff to delete the group or\ncontact IT Services\nfor assistance.\nOnce reviewed, select\nthe\ncheck box\n. Then,\nMark Group as Reviewed\n.\nSTEP 4\nRepeat Step 2 and Step 3 for any other groups that require reviewing.\nCongratulations! You've completed your semesterly group review.\nNEED ADDITIONAL SUPPORT?\nFor questions about Group Management or SFU Groups:\nVisit our\nSFU Groups FAQ\n.\nFor additional assistance:\nRequest a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nRelated Services / Offerings (1)\nGroup Management\nGroup Management simplifies access management by letting you use the same group or role across many services at SFU.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10589&SIDs=967" ], "tags": [ "review", "sfu-groups", "group-management", "group", "security-group", "attestation" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10589", "title": "SFU Groups - Review your Groups (Attestation)", "article_id": "10589" }, { "clean_body_text": "SharePoint\nOVERVIEW\nThis article describes how to self-migrate your files and documents (Document Libraries) from your SharePoint 2019 site to another tool.\nKnown Limitations\nDownload Your Files\nUpload Your Files\nOption A: Drag and drop\nOption B: Using \"Upload\" button\nOption C: Syncing with OneDrive desktop app\nKnown Limitations\nFiles in\nDocument Libraries\ncan be self-migrated if available for downloading. Please note the following restrictions:\nDownloading a file in SharePoint\ndoesn't preserve its metadata\n, such as:\nDocument properties\nFile access permissions\nRelative links between files\nWorkflow information\nVersion information\nTemplates\nThere is\nno way to download multiple files\nat once from SharePoint 2019. If you are considering self-migration options, you will have to download your files individually.\nHistorically, \"Open with Explorer\" was the method for handling multiple files with its integration with Internet Explorer. Since the browser's retirement, Microsoft Edge does not support this feature making this feature obsolete.\nWhen uploading your files and folders onto Microsoft 365 document libraries, such as SharePoint Online, the\ntotal file and path length can be a maximum of 400 characters\n. You will encounter an error message upon uploading.\nDownload Your Files\nTo download your files from SharePoint 2019:\nOn a browser, visit your SharePoint 2019 site and navigate to a document library you wish to download.\nOn a file, select\n\"...\" > \"...\" > Download\n.\nYou will need to repeat\nStep 2\nfor every other file you wish to download.\nUpload Your Files\nThere are a few ways to upload directly from your computer to SharePoint Online:\nDrag and drop\nUsing \"Upload\" button\nSyncing with OneDrive desktop app\nOPTION A. DRAG AND DROP\nOn a browser, visit the\nMicrosoft 365 document library\nyou wish to upload your files onto, such as SharePoint Online site or Team's SharePoint site.\nDrag and drop the files to the SharePoint library. The library should display a highlight when you hover the file over it.\nThe upload status can be monitored on the top-right corner of the document library.\nOPTION B. USING \"UPLOAD\" BUTTON\nOn a browser, visit the\nMicrosoft 365 document library\nyou wish to upload your files onto, such as SharePoint Online site or Team's SharePoint site.\nSelect\nUpload > Files\nor\nFolder\n.\nNavigate to your files in the pop-up window and click\nOpen\n.\nThe upload status can be monitored on the top-right corner of the document library.\nOPTION C. SYNCING WITH ONEDRIVE DESKTOP APP\nThis option is only recommended to power users.\nInstall and setup your SFU account with OneDrive Desktop.\nOn a browser, visit the\nMicrosoft 365 document library\nyou wish to upload your files onto, such as SharePoint Online site or Team's SharePoint site.\nSelect\nSync\nto set up a sync connection with your account.\nSelect\nOpen\n.\nYou will see a pop up from OneDrive.\nIf you haven't already, you will be asked to sign into your OneDrive account. Enter\nSFUComputingID@sfu.ca\nand complete the sign-in process.\nAdjust your sync location if needed, then select\nNext\n.\nYou will see a confirmation that your sync connection has been set up.\nOpen the location of the files/folders you wish to upload and sync. Then, copy or move the files/folders to the newly created\nsync folder for your Microsoft 365 document library\n.\nIn this example, we moved files and folders onto the pinned M365 Document Library folder on the Quick Access sidebar.\nMonitor the\nStatus\non your file explorer, or\nrefresh the document library\non your browser to see if your files have been uploaded by OneDrive.", "duplicate_urls": [], "tags": [ "migration", "sharepoint-2019", "SP2019-Migration-Files-Docs", "SP-Files", "How-to-Migrate-SP-Files", "How-to-Migrate-SP-Docs", "SP-Doc-Libraries" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10685", "title": "SharePoint 2019 - Self Migration Guide - Files & Documents", "article_id": "10685" }, { "clean_body_text": "SharePoint\nOVERVIEW\nThis article describes how to self-migrate your Lists from your SharePoint 2019 site to another tool.\nKnown Limitations\nExport Your Lists\nImport Your Lists\nKnown Limitations\nLists can be self-migrated by using Excel Spreadsheets. Please note the following restrictions:\nSome\nList Column Types doesn't exist in SharePoint Online\nand will require re-assigning to another type. These Column Types include:\nRating Scale (a matrix of choices or a Likert scale)\nPage Separator (inserts a page break into your survey)\nFull HTML content with formatting and constraints for publishing\nImage with formatting and constraints for publishing\nHyperlink with formatting and constraints for publishing\nSummary Links data\nRich media data for publishing\nThere's\nno way to 'directly download' the List as a file\nto be then uploaded in another location. Lists can be exported to an Excel spreadsheet, then using that Excel file, import it into SharePoint Online as a List.\nWhen exporting a List into Excel,\nsome Column Types may revert to a generic type\n. For example, a column with \"Time/Date\" type becomes \"Numerical\" when the List is exported. You will need to re-assign the correct Column Type when importing into SharePoint Online as a new List.\nWhen exporting a List into Excel, there is a\nmaximum character limit of 32,000 for each cell\n. After which, any remaining content is not saved on that specific cell.\nDisplaying\n12 or more columns of the following types\ncan cause a list view threshold error:\npeople\n,\nlookup\n, and\nmanaged metadata\n. Other column types are not impacted.\nExport Your Lists\nTo export your List to an Excel spreadsheet:\nOn a browser, visit your SharePoint 2019 site and navigate to the list.\nSelect\nList\nfrom the tabs, then\nExport to Excel\nYou will download a\nquery.iqy\nitem. Open this item.\nExcel will open. Select\nEnable\n.\nOn some computers, you may encounter this error. Select\nOpen Trust Center\n.\nSelect\nAsk me what to do for each host\n, then\nclose\nExcel\n.\nRe-open the\nquery.iqy\nitem.\nSelect\nYes\n.\nYou will be asked to log into SFU CAS. If you encounter this error, select\nYes\n. If this error reappears, continue to select\nYes\n. This is caused by Microsoft's sign-in engine using a built-in version of Internet Explorer that doesn't handle modern scripts.\nComplete the sign-in process to your SFU account.\nExcel should open with content from your List.\nSave\nthis new spreadsheet.\nImport Your Lists\nTo import your List into a SharePoint Online site:\nOn a browser, visit your SharePoint Online site.\nFrom the\npage, select\n+New\n>\nList\n.\nSelect\nFrom Excel\n.\nSelect\nUpload file\n, then find and open the Excel spreadsheet you've exported.\nAdjust your column types if needed. Then, select\nNext\n.\nMake any adjustments to your new list. Then, select\nCreate\n.\nConfirm that your new list has been fully created.", "duplicate_urls": [], "tags": [ "migration", "sharepoint-2019", "SP2019-Migration-List", "SP-List", "How-to-Migrate-SP-List" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10686", "title": "SharePoint 2019 - Self Migration Guide - Lists", "article_id": "10686" }, { "clean_body_text": "SharePoint\nOperational and communication sites intended for\nall faculty and staff\n(university-wide) will not be provisioned at this time. This decision is part of the SFU Communications & Marketing effort to strategically develop intranet-related content in the future.\nOVERVIEW\nThis article describes how SharePoint Online sites are used at SFU (i.e., supported and unsupported use-cases).\nFor more SharePoint Online resources:\nSharePoint Online - How-To Guides\nSharePoint Online - FAQs\nChoosing a Document and Content Management Tool at SFU\nUSES FOR SHAREPOINT SITES\nNote\n: In this article, the term \"SharePoint sites\" refers to standalone SharePoint sites. Not to be confused with integrated SharePoint sites with Teams (or Teams sites), these are part of Microsoft Teams. Visit\nSharePoint Online FAQs\nfor a detailed explanation.\nSUPPORTED SITES\nSharePoint sites should be viewed as an\ninternal web space for publishing operational and communication resources\nto defined SFU faculty or staff groups. This means that SharePoint sites are\nideal\nfor:\nPublishing, sharing and communicating internal and page-heavy content\nAn internal web space with a focus on content available for viewing or consumption\nAn audience that goes beyond your team, but only includes defined SFU faculty or faculty groups\nSome examples of\ninternal\nand\npage-heavy content\n:\nInternal information web pages such as: about, overviews, policies, announcements, updates, news\nFinal versions of files for distribution: documents, forms, templates and media\nSome examples of\nsupport use-cases\nare:\nDepartmental sharing, publication or communication space for beyond departmental audiences\nCommittee sites (SFU-only)\nProject or initiative sites for communication\nSafety and training sites\nUNSUPPORTED SITES\nSharePoint sites have tools focused on publishing to an SFU-only audience and are\nnot ideal\nfor:\nA working space, collaboration or productivity needs (see\nWhy Microsoft Teams for collaboration?\n)\nContent that requires productivity tools (Planner, workflows, automation)\nStudent-facing content, or content that is primarily for student consumption\nExternal-facing content, or content that requires sharing or access to external (non-SFU) individuals\nArchival or data resiliency needs\nResearch data (unless specified by research contract or aligns with research needs)\nSome examples of\nunsupported use-cases\nare:\nSites that have an external-facing audience outside of SFU\nDuplicate sites: MS Teams-connected SharePoint site for this area of work for the same audience already exists\nProjects or initiatives for collaboration\nDepartmental collaboration space\nResearch working space\nArchival repositories\nWhy Microsoft Teams for collaboration?\nMicrosoft Teams offers a variety of built-in collaboration features, making it the\nmore ideal collaboration and productivity tool\ncompared to SharePoint Online. These\nTeams-only features\ninclude:\nInstant messaging (or chat)\nVideo meetings\nBuilt-in productivity tools and apps (Calendar, Planner, workflows, automation)\nAlternatively, visit\nChoosing a Document and Content Management Tool at SFU\nif you wish to look at other tools.\nVisit Microsoft Teams\nReady to request a site?\nIf you're sure that SharePoint sites will fit your needs, you can request a site. If you're still unsure or have any questions, visit\nSharePoint Ask a Question\nto submit a request.\nRequest a Site", "duplicate_urls": [], "tags": [ "sharepoint-online", "supported-use-cases", "unsupported-use-cases", "MS-Teams", "NOTE ON INTRANET SITES" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10908", "title": "SharePoint Online - How SharePoint sites are used at SFU", "article_id": "10908" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nGroup Management\nOVERVIEW\nThis article lists the frequently asked questions for SFU Groups.\nFrequently Asked Questions\nGENERAL\nI'm new to SFU. Where should I start with Group Management?\nWe recommend reading the\nIntroduction to Group Management and Comparison Chart\nfor a better understanding on how groups are used at SFU. If you wish to explore options for emailing services at SFU, visit\nEmail Distribution Lists\n.\nWhat are the different group types?\nIn SFU Groups,\ngroups\nare used to organize users who have similar roles or responsibilities. Think of a group as a team or a club: when you add users to a group, you can manage their access to resources and privileges all at once, instead of doing it individually for each user. There are two types SFU Groups:\nExchange Distribution Group\n:\nExchange Distribution Groups\n(EDGs, or distribution groups) is a feature of\nMicrosoft Exchange (SFU's email system)\nthat allows a user to send messages to a list of SFU email addresses, or to members of other SFU Groups, all at once. For more details, visit\nRequst a Group (Exchange Distribution)\n.\nSecurity Group\n:\nSecurity groups (or reference groups) are used for security or access control to services or resources. Security groups contain a list of SFU members and can be synced to multiple services or resources to provide access, assign privileges or provision licensing. For more information, visit\nRequest a Security Group (Reference Group)\n.\nWhat is Direct and Indirect membership type?\nWhile viewing groups in SFU Groups, you may see that members are listed as direct or indirect members.\nDirect Member\n:\nIf you add an individual or another group as a member to your group, the individual/group is classified as a direct member to your group.\nIndirect Member\n:\nAdding another group (a \"nested\" or \"child\" group) to your group will automatically populate all the individuals from the \"nested/child\" group. These individuals will appear on your group membership and are classified as indirect members to your group.\nEXCHANGE DISTRIBUTION GROUPS\nWhat is an exchange distribution group?\nExchange Distribution Groups\n(EDGs, or distribution groups) is a feature of\nMicrosoft Exchange (SFU's email system)\nthat allows a user to send messages to a list of SFU email addresses, or to members of other SFU Groups, all at once. For more details, visit\nRequest a Group (Exchange Distribution)\n.\nHow do I add or remove managers on Exchange Distribution groups?\nIf you are a manager of a group, you can add or remove other managers by\nadding or removing members on the 'group managers' privilege tab\n.\nCan I set a Manager to not receive email?\nYes. As long as a\ngroup manager\nis also not a\ngroup member\n, they will not receive emails on the distribution group.\nCan I set my Exchange Distribution Group to receive email outside of SFU?\nYes. You can adjust this under\nEdit Distribution Group Settings\nand set it to be a\nPublic group\n.\nNote\n: Know that this also increases the likelihood to receive spam emails.\nCan I add a security group (Reference Group) as a member of my Exchange Distribution Group?\nYes. This is ideal for very large or complicated distribution groups. Such groups may benefit from having\nautomated memberships or auto-populated groups\n.\nCan I use an Exchange Distribution Group with SimpleList?\nTechnically, yes, as long as you have enabled the group to be public. You can adjust this under\nEdit Distribution Group Settings\nand set it to be a\nPublic group\n.\nNote\n: Know that there isn’t no self-unsubscribe for Exchange Distribution Groups.\nCan I use an Exchange Distribution Group with Campaigner?\nTechnically, yes, as long as you have enabled the group to be public. You can adjust this under\nEdit Distribution Group Settings\nand set it to be a\nPublic group\n.\nNote\n: Know that if someone from the distribution group clicks \"unsubscribe\" on the Campaigner email, the entire distribution group will be unsubscribed.\nHow do I rename my Exchange Distribution Group?\nUnfortunately, there is no easy way to rename Exchange Distribution Groups once it has been created. We recommend simply requesting a new Exchange Distribution Group with the corrected name.\nIn rare cases where you need to have an existing Exchange Distribution Group renamed, request a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nHow do I delete my Exchange Distribution Group?\nAny deletion requests for Exchange Distribution Groups will need to be done by our Identity team. Request a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nSECURITY GROUPS\nWhat is a security group?\nSecurity groups (or reference groups) are used for security or access control to services or resources. Security groups contain a list of SFU members and can be synced to multiple services or resources to provide access, assign privileges or provision licensing. For more information, visit\nRequest a Security Group (Reference Group)\n.\nHow do I add or remove managers on Security groups?\nOnly Grouper IT admins can add or remove managers on security groups.\nContact your department's IT staff (or the individual who has originally created the group on your behalf) to make the adjustments. If you are unsure, request a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nWhat are Group Reviews and why am I getting emails?\nA\ngroup review (or attestation)\nrefers to the periodic review to certify that their membership is accurate and up-to-date, and that the group is still required or in-use on SFU Groups.\nTo ensure that security groups don't become stale, group reviews happen every 100 days to follow a semester (once per term/semester) and email notifications are sent to group managers to review and certify their groups are accurate and are still in-use.\nIf you happen to manage many groups, you may receive multiple \"group review\" emails throughout the week.\nIf you are no longer supposed to be a manager of the group, or the group is no longer needed, contact your department's IT staff (or the individual who has originally created the group on your behalf) to make any modifications your security group. If you are unsure, request a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nHow do I rename my Security Group?\nUnfortunately, renaming security groups after it has been created can sever its connection with other SFU systems and cause additional problems. We recommend against renaming security groups unless there's a clear reason to do so.\nIn rare cases where you need to have a security group renamed, contact your department's IT staff (or the individual who has originally created the group on your behalf) to rename your security group. If you are unsure, request a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nHow do I delete my Security Group?\nContact your department's IT staff (or the individual who has originally created the group on your behalf) to delete your security group. If you are unsure, request a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nTROUBLESHOOTING\nWhy am I not receiving emails from an Exchange Distribution Group?\nThe two common reasons for not receiving emails from an Exchange Distribution Group:\nDouble-check that you are a member of the group.\nGroup Managers wanting to receive email need to also be included as a member.\nYou sent your email too quickly before membership changes have been synced.\nIf you recently made changes to your group membership, you will need to wait an additional 30 minutes for the changes to fully sync to Microsoft servers.\nWhy do I see \"Entity not found\" in the membership of my group?\nThis is because someone (usually another manager) has added another group as a member to your group. Because you don't have view permissions to the added group, it appears as \"entity not found\" on your side.\nWhy aren't changes applied to my security group or distribution group?\nIf you are making changes to Exchange Distribution Groups or security groups linked to a Microsoft service (e.g., Teams, SharePoint), you will need to wait an additional 30 minutes for your changes to fully sync to Microsoft servers.\nNEED ADDITIONAL SUPPORT?\nFor additional assistance, request a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nRelated Articles (1)\nService Migrations to SFU Groups (Grouper)\nSFU Maillist to SFU Groups migration tracking.\nRelated Services / Offerings (1)\nEmail Distribution Lists\nTools that provides the ability to send email messages to multiple email addresses using a list or a group.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10916&SIDs=967" ], "tags": [ "FAQ", "sfu-groups" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10916", "title": "SFU Groups - FAQs", "article_id": "10916" }, { "clean_body_text": "OVERVIEW\nThis article outlines sensitivity labels and how they are applied in Microsoft 365 at SFU.\nWhat are Sensitivity Labels?\nSensitivity Label Classifications\nWhat to expect when Sensitivity Labels are applied to data?\nWhat are Sensitivity Labels?\nA sensitivity label is a way to classify documents and content to protect it. By applying a sensitivity label, a document gains additional security features that help you securely work and collaborate with sensitive or confidential data at SFU. For example, an email containing personal information may use a confidential label that prevents recipients from forwarding the email, printing it, or copy-pasting text from it.\nSensitivity labels at the university follow\nSFU's data security standard\nto help you safeguard content that may have confidential information.\nHow to use sensitivity labels?\nSensitivity labels can be applied to files, emails, meetings and more. There are also several convenient ways to use them in Microsoft 365 apps (such as Word, Excel, Outlook...etc) so you can add them based on what you're working on.\nFor online resources, explore the\nsupport.microsoft.com\nwebsite or see the overview articles below.\nApply sensitivity labels to your files and email\nApply sensitivity labels to email messages in Outlook\nSensitivity Label Classifications\nIndividual Data\nPublic Data\nInternal Data\nRegulated Data (Confidential)\nINDIVIDUAL DATA\nDescription\nIndividual Data is non-SFU related data. This classification is intended for personal material not related to SFU business.\nExample Use Cases\nYou are sharing personal vacation photos with a friend.\nYou are corresponding on deals about personal services (family phone plans, vacation travel discounts etc.).\nYou are collaborating on a student paper for a class project.\nExamples of data commonly identified as individual data includes, but is not limited to:\nCommunicating about non-SFU events (lunch plans...etc.).\nDocuments not related to SFU business (books, photos...etc.).\nRestrictions Applied\nNo restrictions are automatically applied by this label.\nPUBLIC DATA\nDescription\nPublic Access Data is data that is generally available to all employees, the public, and the media. This information is deemed to be public by legislation or policy.\nExample Use Cases\nYou are sharing university advertising media.\nYou are corresponding with external partners about public university events.\nYou are collaborating on an infographic containing public statistics about the university.\nExamples of data commonly identified as public access data includes, but is not limited to:\nStudent events.\nCourse advertisements.\nPublic research material.\nPublicly posted job descriptions.\nRestrictions Applied\nNo restrictions are automatically applied by this label.\nINTERNAL DATA\nDescription\nInternal Data is related to SFU business (such as work done by SFU employees or other authorized users) and is most commonly the type of data that is stored within a controlled access system. This is typically the default category for SFU business data, and is used for information that is not Public Access Data or Regulated Data.\nExample Use Cases\nYou are sharing contact information about a student.\nYou are corresponding with a co-worker about the employment history of a new hire.\nYou are collaborating on the review of an incident that contains details about the recorded personal views and opinions of an individual.\nExamples of data commonly identified as Internal Data includes, but is not limited to:\nNames, home addresses and personal telephone numbers.\nStudent or employee ID numbers.\nMarital or family status.\nFor examples of personal information under FIPPA, see\nProtection of Privacy: Schedule 1\n.\nRestrictions Applied\nSecurity Controls are automatically applied by label when assigned (see below).\nThis sensitively label will apply additional encryption to ensure privacy while being shared. Recipients may be asked to verify their identity when opening shared content depending on the apps they are using.\nDocument Permissions (e.g. Word/Excel files)\nPermissions\nSFU Accounts\nExternal Users\nVIEW CONTENT\nAllows the user to open and see the document.\nYes\nYes\nEDIT CONTENT\nAllows the user to modify, rearrange, format, or sort the content inside the application, which includes Office on the web. It does not grant the right to save the edited copy.\nYes\nYes\nCOPY AND EXTRACT CONTENT\nEnables options to copy data (including screen captures or Microsoft 365 Copilot) from the document into the same or another document.\nYes\nNo\nEXPORT CONTENT (SAVE AS)\nEnables the option to save the content to a different file name (save as).\nNo\nNo\nSAVE\nAllows the user to save the document to the current location. In Office on the web, it also allows the user to edit the content.\nYes\nYes\nPRINT\nEnables the options to print the content.\nYes\nNo\nALLOW MACROS\nEnables the option to run macros or perform other programmatic or remote access to the content in a document.\nYes\nYes\nEmail Permissions\nPermissions\nSFU Accounts\nExternal Users\nREPLY\nEnables the reply option in an email client, without allowing changes in the to or cc lines.\nYes\nYes\nREPLY ALL\nEnables the reply all option in an email client, but doesn’t allow the user to add recipients to the to or cc lines.\nYes\nYes\nFORWARD\nEnables the option to forward an email message and to add recipients to the to and cc lines. This right does not apply to documents; only email messages. Does not allow the forwarder to grant rights to other users as part of the forward action.\nYes\nYes\nREGULATED DATA (CONFIDENTIAL)\nDescription\nRegulated Data is very sensitive data protected from general distribution and stored within a controlled access system. This information is protected by legal contract, legislation, or regulation.\nExample Use Cases\nYou are sharing credit card information with a co-worker to approve a purchase.\nYou are corresponding with a co-worker about scholarship applicants and are sharing student financial histories.\nYou are collaborating on a document containing health data about individuals for a research project.\nExamples of data commonly identified as Regulated Data (Confidential) includes, but is not limited to:\nMedical history (e.g., personal data maintained on any patient, student, employee or disability case file describing medical conditions, diagnoses, treatment and procedures; prescribed drugs; psychological and psychiatric evaluations; occupational health and safety; etc.)\nFinancial history (e.g., banking, tuition, loan, grants and tax information; donors and donations; personal credit card information; etc.)\nCriminal history (e.g., criminal record checks; etc).\nRestrictions Applied\nSecurity Controls are automatically applied by the label when assigned (see below).\nThis sensitively label will apply additional encryption to ensure privacy while being shared. Recipients may be asked to verify their identity when opening shared content depending on the apps they are using.\nDocument Permissions (e.g. Word/Excel files)\nPermissions\nSFU Accounts\nExternal Users\nVIEW CONTENT\nAllows the user to open and see the document.\nYes\nYes\nEDIT CONTENT\nAllows the user to modify, rearrange, format, or sort the content inside the application, which includes Office on the web. It does not grant the right to save the edited copy.\nYes\nNo\nCOPY AND EXTRACT CONTENT\nEnables options to copy data (including screen captures or Microsoft 365 Copilot) from the document into the same or another document.\nNo\nNo\nEXPORT CONTENT (SAVE AS)\nEnables the option to save the content to a different file name (save as).\nNo\nNo\nSAVE\nAllows the user to save the document to the current location. In Office on the web, it also allows the user to edit the content.\nYes\nNo\nPRINT\nEnables the options to print the content.\nYes\nNo\nALLOW MACROS\nEnables the option to run macros or perform other programmatic or remote access to the content in a document.\nNo\nNo\nEmail Permissions\nPermissions\nSFU Accounts\nExternal Users\nREPLY\nEnables the reply option in an email client, without allowing changes in the to or cc lines.\nYes\nYes\nREPLY ALL\nEnables the reply all option in an email client, but doesn’t allow the user to add recipients to the to or cc lines.\nYes\nYes\nFORWARD\nEnables the option to forward an email message and to add recipients to the to and cc lines. This right does not apply to documents; only email messages. Does not allow the forwarder to grant rights to other users as part of the forward action.\nYes\nNo", "duplicate_urls": [], "tags": [ "SharePoint", "label", "Microsoft-SharePoint", "microsoft-365", "sensitivity" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=10992", "title": "Sensitivity Labels - Microsoft 365", "article_id": "10992" }, { "clean_body_text": "SharePoint\nOVERVIEW\nThis article describes how to add or remove site owners, members or visitors on SharePoint Online sites.\nAdd Site Owners, Members or Visitors\nRemove Site Owners, Members or Visitors\nADD SITE OWNERS, MEMBERS OR VISITORS\nTo add a site owner, member or visitor to your site:\nNote:\nSite owners should take advantage of membership automation by using SFU Groups. This automation simplifies the maintenance of access management. For more information, visit\nSharePoint Online - Automating Membership with SFU Groups\n.\nOn your SharePoint Online site, select\nSite Access\nnear the top-right corner.\nEnter the\nname\nor\nSFU Email\n, SFUComputingID@sfu.ca, to add as a site owner, member or visitor.\nSelect the\nuser\nthat you're looking to add. Repeat Step 2 and 3 to add multiple users.\nBy default, users will be given Read permissions, or site visitor permissions. If you wish to change this, select\nRead\nunder the user's name, then select\nFull Control for site owner\npermissions or\nEdit for site member\npermissions.\nIf you wish, you can include an invitation with a message. Select\nShare\nto add and apply permissions.\nConfirm that you have added site owners, members or visitors.\nCongratulations! You've added site owners, members or visitors to your site. If you have sent out invitation emails, they will receive the following to their SFU Mail:\nREMOVE SITE OWNERS, MEMBERS OR VISITORS\nTo remove a site owner, member or visitor to your site:\nOn your SharePoint Online site, select\nSite Access\nnear the top-right corner.\nOn the user you wish to remove, select\nFull Control / Edit / Read\nunder the user's name, then select\nRemove\n.\nConfirm that the user has been removed.\nCongratulations! You've removed site owners, members or visitors to your site.\nFor a list of available resources, visit\nSharePoint Online - How-To Guides\n. For questions, see our\nSharePoint Online - FAQs\n.", "duplicate_urls": [], "tags": [ "sharepoint-online", "add-site-owner", "add-member", "add-visitor", "remove-site-owner", "remove-member", "remove-visitor", "site-membership" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11054", "title": "SharePoint Online - Add or Remove Site Owners, Members or Visitors", "article_id": "11054" }, { "clean_body_text": "Information Security\nSecure Computing\nOVERVIEW\nSFU is committed to protecting the digital information and systems that are critical to teaching, research, and university operations. Cyber attacks and phishing attempts are on the rise and continue to get more sophisticated. Endpoint Detection and Response (EDR) is a proactive security solution that protects against malicious activity before it can create a problem to the end user. EDR software runs in the background of your managed device and if/when malicious activity is identified, you will receive a pop-up notice.\nDETAILS\nSFU is committed to protecting the digital information and systems that are critical to teaching, research and university operations.\nCyber-attacks and phishing attempts are on the rise and continue to get more sophisticated. IT Services strives to protect and mitigate cybersecurity risks for SFU.\nEDR FREQUENTLY ASKED QUESTIONS\nWhat is endpoint detection & response?\nEndpoint Detection and Response (EDR) is a proactive security solution that protects against malicious activity before it can create a problem to the end user. To recognize and respond to potential threats and to protect the SFU community’s information and data, Information Security Services and IT Services are creating a more secure digital space and will continue to execute projects like EDR from the latest security plan.\nWhy is EDR being implemented?\nEDR, along with other information security initiatives such as Multi-Factor Authentication (MFA) and regularly resetting our passwords, are proactive ways we can enhance our ability to counter cyber-attacks and better protect the SFU community.\nIS EDR Monitoring my files or webpages I visit?\nNo. EDR software monitors malicious application activity and doesn’t monitor individual use or their files. It is NOT monitoring and reporting individuals’ activities on the web nor processing or indexing their files or other information on their computers. The new EDR program monitors what applications are doing on your computer – not you.\nHow does it Impact Managed Devices?\nUsers don’t need to do anything and won’t notice any differences on their managed devices unless there’s a malicious attack on their computer. EDR software runs in the background of your managed device and if/when malicious activity is identified, you will receive a pop-up notice. Users with EDR installed may also notice a new green circle icon in the menu on your device.\nHow edr can help mitigate effects of a ransomware attack?\nEDR works at the kernel level, to evaluate and prevent activity that the operating system simply shouldn’t be doing. As compared to anti-virus software which uses canned heuristics or file-based signatures to block activity.\nExample:\nRansomware is trying to encrypt a file system. If standard Windows tools are used to start the encryption, anti-virus won't stop it because it's not malware per se. It's a Windows process doing its job. However, EDR would stop it because the process that kicks off the encryption isn't started by Windows security policy or other standard deployment methods. Endpoint detection and response works by observing endpoint and system events and recording the data in a focal database to facilitate examination, location, detailing, and alerting occurrences.\nWhat if I don't have an sfu managed devices?\nSFU faculty and staff without managed devices are encouraged to opt-in to being managed, which allows for continual software updates and enhanced security via the Endpoint Detection and Response (EDR). This provides greater cyber security measures for SFU IT systems. Contact your local IT support to opt-in to having your device managed. For general assistance,\nGet Help\nfrom the Service Desk.\nFor unmanaged devices, IT Services has secured some licenses for\nTrend Micro Apex One\n, an enterprise class endpoint security software. It is available to faculty and staff through March 19, 2025.\nWhat do I do if my application is blocked by edr?\nPlease submit a block review request via the\nEDR service page\n.", "duplicate_urls": [], "tags": [ "computer", "EDR", "Blocked-Device", "ransomware", "blocked", "endpoint-detection-response" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11086", "title": "Endpoint Detection & Response (EDR) FAQ", "article_id": "11086" }, { "clean_body_text": "SharePoint\nOVERVIEW\nThis article describes how you can use SFU Groups to automate membership and permissions on your SharePoint site.\nWhat I should know?\nSetup Sync Connection\nWHAT I SHOULD KNOW\nWHERE TO FIND MY SITES' SPO SECURITY GROUPS\nEvery SharePoint Online (SPO) site has three security groups available on SFU Groups:\nresource:app:ADSFU:AzureGroups:SPO:spo--members\nresource:app:ADSFU:AzureGroups:SPO:spo--owners\nresource:app:ADSFU:AzureGroups:SPO:spo--visitors\nThese should be accessible by site owners on\nSFU Groups\n(\ngroups.sfu.ca\n) under\nManage Your Groups\n>\nSecurity Groups\n.\nNote\n: If you are a site owner and you don't have access to these Security Groups on SFU Groups linked to your site, request UPDATE and READ access to these groups by sending a support ticket using\nSharePoint - Ask a Question\n.\nNote\n: By default, adding or removing members to your security groups on SFU Groups will not do anything. Site Owners will need to setup the syncing. See\nSetup Sync Connection\nfor instructions.\nMEMBERSHIP SYNCING AND MICROSOFT SECURITY GROUPS\nAbout every hour, a membership sync will happen between your SFU Groups Security Groups and its linked Microsoft Security Group. These Microsoft Security Groups are named:\nspo--members\nspo--owners\nspo--visitors\nThese Microsoft Security Groups can then be used in various places in Microsoft 365 at SFU. In this context however, these Microsoft Security Groups can be used to manage permissions on your SharePoint Online site.\nFor an architectural diagram on the syncing:\nPlease note the following syncing behaviours:\nBy default, adding or removing members to your security groups on SFU Groups will not do anything. Site Owners will need to setup the syncing. See\nSetup Sync Connection\nfor instructions.\nContrary to the behaviour in Microsoft Teams\n, any users added directly in\nSharePoint via Site Access\nare not affected by the sync from security groups.\nHOW TO ADD AUTOMATION\nFor standard SFU Groups users:\nThose who are not Grouper Admins will need to contact their local IT support staff for assistance with setting up automation. You may refer them to this page on how to add automation to your SPO site.\nOnce you are given a reference group with your specified automation needs from your local IT support staff (e.g.,\nref:dept:its:dto:my-site-group\n), you will need to add this group as a member to your SPO Security Group.\nVisit\nSFU Groups Add or Remove Members\nfor instructions on how to add a member to a SFU Group.\nVisit\nWhere to find my Sites' Security Group\nif you don't know where to find your SPO Security Group.\nFor technical group manager (Grouper Admins):\nGrouper Admins are those who have access to the full-weight Grouper application (\ngrouper.its.sfu.ca\n).\nTo add automation to SPO site membership or permissions, it is generally recommended to add\na basis group\nas a member to the security groups for your site. Which basis group you should add depends who should be synced to the SPO site. Basis groups are usually auto-populated, group membership data coming from system of record, meaning, there will be automated on boarding and off boarding to your SPO site permissions once set up with a basis group.\nFor a more defined group, you may want to use\ncomposite groups\nto create filters or conditions to narrow down a particular basis group or multiple basis groups.\nIf you are setting up automation on behalf of a user, create a reference group with the appropriate basis group / automation based on the user's needs. Then, provide the user READ permissions to the reference group and the reference group (full path). This will allow the user to add the reference group as a member to their SPO Security Group on SFU Groups (\ngroups.sfu.ca\n).\nAn example of the final result can be:\nresource:app:ADSFU:AzureGroups:SPO:spo-digital-transformation-office-members\n(which is managed by Site Owner)\ncontains\nref:dept:its:dto:my-site-group\n(which is managed by Local IT)\ncontains\nbasis:dept:12345\n(automatically includes any SFU staff from a specified unit/dept. based on HR data)\nVisit\nTechnical Documentation for Grouper\nfor more information about Grouper.\nSETUP SYNC CONNECTION\nTo setup your Microsoft Security Groups onto your SPO site for a sync connection:\nOn your SharePoint Online site, select\nSite Access\nnear the top-right corner.\nEnter the name of your Microsoft Security Group for your SPO site\n, spo--members\nor\nspo--owners\nor\nspo--visitors\n.\nSelect the Microsoft Security Group you wish to add.\nApply the proper permissions to the group:\nEdit\nfor site member permissions,\nFull Control\nfor site owner permissions or\nRead\nfor visitor permissions.\nSelect\nShare\n.\nConfirm if the Security Group has been added. You may want to ask a member from the Security Group to try accessing your site.\nNote\n: If you have recently made membership changes to the security group from SFU Groups, please wait an hour for the sync to finish.\nFor a list of available resources, visit\nSharePoint Online - How-To Guides\n. For questions, see our\nSharePoint Online - FAQs\n.", "duplicate_urls": [], "tags": [ "grouper", "sfu-groups", "sharepoint-online", "automate-membership", "sync-members" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11098", "title": "SharePoint Online - Automating Membership with SFU Groups", "article_id": "11098" }, { "clean_body_text": "Students\nHow-To Guides\nOVERVIEW\nThis article describes how to protect yourself from phishing email scams, which aim to steal your personal information.\nWhat is Phishing?\nSpotting a Phishing Attempt\nHow you can protect yourself?\nI Received a Phishing Attempt\nI Responded to a Phishing Attempt\nReport Phishing\nOutlook on the Web\n(with the Report Phishing button)\nOutlook on Desktop\n(copy message header and forwarding to abuse@sfu.ca)\nWhat is Phishing?\nTIP\nUnder no circumstances will SFU ever request our users to provide or confirm their computing ID and password using email messages. You should never send your SFU account credentials to anyone.\nSFU, like many other universities, is the subject of \"phishing\" attacks.\nPhishing is an attempt to acquire sensitive personal information\n, such as usernames, passwords and banking information by masquerading as a trustworthy party in an electronic communication. Phishing is typically carried out by email or instant messaging and often directs users to enter details at a website or in a email reply.\nThe term\nis a variant of\nfishing\nand alludes to the use of increasingly sophisticated baits used in the hope of a \"catch\" of personal information.\nSPOTTING A PHISHING ATTEMPT\nAbove is an example of a phishing attempt sent from a compromised SFU account.\nTIP\nPhishing scams will\nalways attempt to steal personal information.\nIf there are any\nsuspicious requests for your personal information\n, look for any indicators to determine if it may be a phishing attempt.\n1. The Sender\nThe Sender\n: The contents of the email message should match who sent the email. Also, be sure that the email ends with \"@sfu.ca\". As an example, IT related messages should come from an SFU IT staff or role account that ends with \"@sfu.ca\".\nAsk yourself,\ndoes it make sense for this individual to send the contents in the email message and was this sent from an SFU email?\nIn this example, a student account was sending this message on assistance programs which should raise some red flags.\n2. Format or layout\nFormat or Layout\n: Official SFU messages put in considerable effort not appear like phishing email. This includes introductions, additional context and support points, proper use of SFU logos, fonts, highlights and punctuation.\nAsk yourself,\ndoes this message contain sufficient information and proper use of formatting?\nIn this example, there is insufficient context around why you are eligible, and odd usages of SFU logo and punctuations.\n3. Honeypot or Threatening Language\nHoneypot or Threatening Language\n: Phishing emails tend to include language that incentives or threatens the user to take urgent action before a deadline, whether it may be a reward or consequence.\nAsk yourself,\nis this too good (or bad) to be true and if I'm being rushed?\nIn this example, it attempts to bait users to provide their information for financial incentives.\n4. Grammar Errors or Awkward Phrasing\nGrammar Errors or Awkward Phrasing\n: Similar to Point #2, official SFU messages put in considerable effort to ensure that there are no grammar errors or awkward phrasing. Although mistakes may happen, a significant number of typos, grammar errors or awkward phrasing can indicate phishing attempts if there are call to actions.\nAsk yourself,\nare there typos, grammar errors or awkward phrasing in the email message?\nIn this example, there are many incorrect usage of punctuations and awkward phrasing.\n5. External Links or Suspicious Attachments\nExternal Links or Suspicious Attachments\n: Official SFU messages make a conscious effort to let readers know where links will take them and if there are any attachments. Any form links should point to an SFU service, such as SFU's Microsoft Form or SurveyMonkey.\nFor attachments, in most cases, they should be office files, .docx, .xlsx, .pdf, .pptx. Be wary of any non-office files, unless you're expecting it to be.\nAsk yourself,\ndoes this link take me to website I've never seen before? Or, am I being asked to open an attachment I wasn't expecting?\nIn this example, the phishing message is attempting to persuade users to go to an unknown webform and fill out their personal information.\n6. Odd sign off and signature\nOdd Sign Off and Signature\n: The signature of the email message should match who (the account) is sending the email. Similar to Point #2, the sign off should be professionally written and formatted.\nAsk yourself,\ndoes the signature look strange and does it match with the sender?\nIn this example, the sign off does not match the sender. Additionally, the signature does not look professional.\nHow you can protect yourself?\nI RECEIVED A PHISHING ATTEMPT\nIf you receive an email message asking for your SFU Computing ID and password:\nNever provide your computing ID or password through email messages\nno matter how official or convincing request seems. SFU will never request to provide or confirm your computing ID and password using email messages.\nDont reply or respond. Simply delete the message or select 'Report' (if available).\nEven responding to the message with content such as \"please don't send me spam\" simply confirms to the sender that they have contacted a live email address and increases your odds of receiving more spam in the future.\nI RESPONDED TO A PHISHING ATTEMPT\nIf you have responded to a phishing message with your SFU Computing ID and password,\nchange your password immediately.\nYou can change your SFU password at\nSFU Computing Account\n.\nIf your SFU Computing Account has been compromised and subsequently locked,\ncontact IT Services by phone or in-person\n.\nReport Phishing\nTo report phishing, use Outlook's\nReport Phishing\nbutton. Alternatively, you may also forward any phishing messages to\nabuse@sfu.ca\nwith its\nmessage header\nif the button is not available.\nSee the instructions:\nOutlook on the Web\n(with the Report Phishing button)\nOutlook on Desktop\n(copy message header and forwarding to abuse@sfu.ca)\nOUTLOOK ON THE WEB\nSelect the phishing message from the inbox.\nSelect\nReport > Report Phishing\n.\nThank you for reporting illegitimate messages! Our SFU Exchange administrators will receive the report and will take further action to minimize the impact to our community.\nOUTLOOK ON DESKTOP\nDouble-click the email message\nfrom your inbox to pop-out the message.\nSelect\nFiles > Properties\n.\nOn the\nInternet Headers\nbox,\nRight-Click > Select All\n, then\nRight Click > Copy\nto copy the entire message header.\nGo back to the phishing message and select\nForward\n.\nOn the Message Field,\nRight-Click > Paste\nto paste the entire message header.\nOn the To Field, enter\nabuse@sfu.ca\n. Then, select\nSend\n.\nThank you for reporting illegitimate messages! Our SFU Exchange administrators will receive the report and will take further action to minimize the impact to our community.\nFor a list of available guides and documentation, see\nSFU Mail - How-To Guides\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11121&SIDs=957" ], "tags": [ "sfu-mail", "phishing", "scam", "fake", "report-abuse", "report-phishing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11121", "title": "SFU Mail - Phishing Scams", "article_id": "11121" }, { "clean_body_text": "Teaching and Learning\nLearning Management\nOVERVIEW\nCanvas is the institutionally supported platform for creating, sharing and managing course materials and is an important tool for SFU’s academic activities. SFU IT Services (ITS) is aware that many Canvas users have recently been experiencing disruptions. ITS remains committed to providing comprehensive support for teaching, learning and work across the university and thanks the community for their patience during this time.\nDETAILS\nWe recognize that technological disruptions during final assignments and exams can be stressful and challenging. Faculty and instructors are aware of the issues and are implementing accommodations to support assessment completion.\nTips for Students on Managing Canvas Disruptions During Exams\nKeep instructor or TA contact information accessible so you can quickly reach out if you experience issues during the exam. Be sure to connect with your instructor or TA prior to any exam or assignment deadline to discuss any concerns you may have and ensure you know what to do in case of a disruption.\nFor longer responses,\nwrite your answers in a word document\nand then paste them into Canvas when complete. This can prevent the loss of your responses if you lose access to the exam.\nAccess the exam early\nto troubleshoot any potential issues.\nUse a wired connection\nif possible or ensure a stable WiFi connection. Close unnecessary applications and browser tabs to reduce strain on your system.\nRelated Services / Offerings (1)\nCanvas is SFU's institutionally supported learning management system.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11201&SIDs=1274" ], "tags": [ "service", "issue", "Student", "canvas", "Canvas-Assignments", "canvas-problem", "problem", "learning", "learning-management", "exam" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11201", "title": "Support for Canvas Disruptions, Students", "article_id": "11201" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article describes how to change your membership approach on your team from group-managed to manually-managed team, vice-versa, or group synced to your team membership.\nChange from Group-managed to Manually-managed\nChange from Manually-managed to Group-managed\nWHICH MEMBERSHIP APPROACH SHOULD I USE?\nFor information on which membership approach you should use for your Team, see\nManually- & Group-managed Teams\n.\nNote\n: On SFU's Microsoft Teams Request App, you can only edit teams that you have originally requested. Having 'owner' role has no impact. If you need to switch the 'original requestor' to another individual, send a support ticket to\nIT Service Desk\n.\nChange from Group-managed to Manually-managed\nTo change your membership approach on your team:\nStep 1\n. Go to SFU's Microsoft Teams Request App:\nteamrequest.its.sfu.ca/request.cgi\nStep 2\n. Select\nEdit Existing Team\nto expand the list of teams you own.\nStep 3\n. Search and select the team you wish to change.\nStep 4\n. Select\nPopulate the Team manually, directly in SFU Teams\n. Then, select\nSubmit\nto apply the change.\nNote\n: Changes may take up to two hours\nto be applied. With manually-managed Team, adding or removing members will be done directly on the Microsoft Teams application.\nChange from Manually-managed to Group-managed\nTo change your membership approach on your team:\nStep 1\n. Go to SFU's Microsoft Teams Request App:\nteamrequest.its.sfu.ca/request.cgi\nStep 2\n. Select\nEdit Existing Team\nto expand the list of teams you own.\nStep 3\n. Search and select the team you wish to change.\nStep 4\n. Select\nPopulate the Team automatically from an SFU Group(s)\n. Enter a\nsecurity group\nto populate your team membership with. Then, select\nSubmit\nto apply the change.\nNote\n: Changes may take up to two hours\nto be applied. With group-managed Team, adding or removing members will be done on SFU Groups (groups.sfu.ca) when you are given UPDATE permissions to the reference group.\nNote\n: Only Grouper Admins can\ncreate new security groups\n(reference groups). If you need a security group, contact your department's IT staff.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11215&SIDs=1470" ], "tags": [ "MS-Teams", "Microsoft-Teams", "change-membership-approach", "membership", "group-managed", "maillist-managed", "manually-managed" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11215", "title": "MS Teams - Change between Group-managed and Manually-managed Team", "article_id": "11215" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft Teams\nOVERVIEW\nWelcome to the world of shared channels in Microsoft Teams at Simon Fraser University (SFU)! Whether you're new to Teams or looking to enhance your collaboration experience, this guide will help you navigate shared channels with ease.\nWHAT ARE SHARED CHANNELS?\nShared channels in MS Teams\nallow you to collaborate seamlessly with colleagues across different teams even if they are not direct members of the hosting team. It's like having a meeting spot where everyone can gather and share ideas, files, and conversations all in one place without needing to become team members themselves. This ensures members of your team can collaborate with others without sharing all the content in your team.\nHow to Create a Shared Channel\nCreating a shared channel is a simple process. Here’s how you can do it:\nOpen Microsoft Teams and navigate to the team where you want to create the shared channel.\nClick on the three dots (...) next to the team's name.\nSelect Add a channel.\nName your channel and add a description if you like.\nUnder \"Choose channel type\", select \"Shared - People you choose from your org and other orgs have access\".\nFinally, click Create.\nFor more detailed instructions, view the Microsoft support article\nCreate a shared channel in Microsoft Teams\n.\nExternal Collaboration Limits at SFU\nAt SFU, shared channels are designed for internal collaboration, making it easier for departments and project teams to work together while keeping the team itself private to members. However, SFU does not have Business-to-Business (B2B) connections with other organizations that allow external users to access shared channels at this time.\nTips for Using Shared Channels\nShared channels offer a range of features to enhance your collaboration:\nShared Channel Owner and Member Roles in Microsoft Teams\nGuest and Shared Channels in Microsoft Teams\nManage Shared Channels in Microsoft Teams", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11229&SIDs=1470" ], "tags": [ "Microsoft", "collaboration", "content-sharing", "microsoft-team", "msTeam", "Microsoft-Teams", "microsoft-365", "channel" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11229", "title": "Using Shared Channels within MS Teams at SFU", "article_id": "11229" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nGroup Management\nOVERVIEW\nThis article tracks the state of migration from SFU Maillist to SFU Groups for SFU applications.\nDETAILS\nNote\n: The migration to Grouper has been completed as of June 2025. For more information about this transition, visit\nSFU Maillist Retirement - Migration Informatio.\nThis page tracks the migration of some SFU applications from using SFU Maillist to SFU Groups. This is not an exhaustive list of SFU applications. The information on this page is provided by individual service owners.\nIf you have questions about a specific service's plans for migrating from SFU Maillist, please contact that application's designated support contact.\nService Name\nStatus\nMore Information / Steps Required\nSupport / Contact\nAdobe Experience Manager (AEM)\nDone\nAEM team has contacted site owners with steps required to migrate from Maillists to SFU Groups\nAEM support\nAdobe Acrobat License\nDone\nThe current process uses a self-subscribed maillist. It will be transitioned to my.sfu.ca using the consent feature.\nAdobe Acrobat license support\nAdobe CC License\nDone\nAdobe License support\nAmaint\nDone\nDepartments with access to Amaint will be required to provide reference groups to maintain access\nITS Identity Management group\nCanvas non-credit enrolments\nReady*\nNon-credit courses can have enrolments driven by maillist memberships.\nThose who have maillists tied to active courses are reached out to for reference groups.\nCanvas support\nFile Server (AIS-FS1)\nReady*\nDesktop Services\nGuacamole\nDone\nRemote Lab Access support\nLecture Recording (Mediasite)\nDone\nThose who have maillists tied to Mediasite roles are reached out to for reference groups\nLecture Recording support\nMicrosoft Teams\nReady*\nExisting Teams must be updated with reference groups using the\nTeams Request page\nNew Teams requests must provide reference groups instead of Maillists\nMS Teams support\nOnBase\nDone\nOnBase fully migrated to Grouper, no user action required\nEmail onbase-help@sfu.ca\nServiceHub (TDX)\nDone\nServiceHub team has contacted TDX maillist managers with steps required to migrate from Maillist to SFU Groups\nServiceHub support\nSFU Cloud\nDone\nSFU Cloud support\nSFU GitHub\nReady*\nExisting maillist-backed GitHub Organizations must be updated with reference groups for organization users and admins.\nNew GitHub Organization requests must provide reference groups for organization users and admins.\nOpen a ticket\nto update existing organizations\nDone\nPrinting support\nSFU SharePoint\nReady*\nMigration of SFU SharePoint (sharepoint.sfu.ca) sites from Maillist to Grouper is by request. Please\nopen a ticket with the SharePoint support team\nfor assistance.\nSharePoint support\nTableau\nDone\nTableau support\nWebDAV\nReady*\nWebDAV servers that had activity since 2024 were reached out to.\nWebDAV support\nVPN\nDone\nThe VPN access control list has been migrated to Grouper. No end-user action is required.\nVPN support\nZoom\nDone\nZoom support\n*Service is now using Grouper groups; currently waiting for end users to migrate their maillists to groups.\nWANT TO ADD OR UPDATE A SERVICE?\nIf you are a service owner and would like to have your application added to this page, or information updated, send us a request using\nGroup Management - Submit Question or Inquiry\n.\nRelated Articles (3)\nDifferences between SFU Groups and SFU Maillist\nThis article describes the feature differences between SFU Groups and SFU Maillist.\nSFU Groups - FAQs\nThis article lists the frequently asked questions for SFU Groups.\nSFU Maillist Retirement - Migration Information\nThis article describes what will happen during the SFU Maillist retirement and how to migrate your maillists.\nRelated Services / Offerings (1)\nGroup Management\nGroup Management simplifies access management by letting you use the same group or role across many services at SFU.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11274&SIDs=967" ], "tags": [ "maillist", "grouper", "sfu-groups", "groups", "sfu-maillist" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11274", "title": "Service Migrations to SFU Groups (Grouper)", "article_id": "11274" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nGroup Management\nHow-To Guides\nOVERVIEW\nThis article describes what you need to know about security groups (or reference groups) on SFU Groups and how to request a group.\nWhat is a Security Group?\nWho can Request a Security Group?\nHow to Request a Security Group\nWhat is a Security Group?\nSecurity groups\n(or reference groups) are used for security or access control to services or resources. Security groups contain a list of SFU members and can be synced to multiple services or resources to provide access, assign privileges or provision licensing.\nThe group manager(s) can then add or remove SFU members as needed, which will then sync to provision (or de-provision) access to connected services or resources.\nHere are some examples of security groups that can be used with:\nCreating group-managed teams on Microsoft Teams\nVisit restricted websites on Adobe Experience Manager (AEM)\nAccess to printers and labs\nAuto-populated Exchange Distribution Groups\nSome security groups may be called reference groups if they are managed by departments or staff. This is to distinguish from policy groups (also security groups) which are managed by IT service managers and IT admins.\nGROUP REVIEWS\nAll security groups are\nrequired to be periodically reviewed\nto certify that their membership is accurate, up-to-date and that the group is still needed or in use on SFU Groups. Please note by managing a security group, you'll be responsible for its periodic reviews.\nREMINDER\nSecurity Groups\ncan\nonly contain SFU members\n. If you require an external user to access SFU resources, such as a vendor or contractor, they will need an\nSFU Sponsored Account\n.\nWho can request a Security Group?\nOnly staff and faculty\nmay request security groups if needed for a service or resource. For example, if you wish to use a\ngroup-managed Teams\n, it will ask for a reference group (a type of security group).\nRequests for security groups are reviewed and created by IT Services or your departmental IT staff.\nHow to request a Security Group\nSTEP 1\nReach out to your dedicated Grouper IT Admin to request a security group.\nFor academic staff or faculty:\nContact your\ndepartment's IT support staff\nto request a security group.\nFor administrative staff:\nContact your\nIT support staff\nto request a security group. If you are unsure, contact the\nIT Service Desk\n.\nSTEP 2\nOnce your security group has been created and you've been given manager permissions, you can find your new security group on\nSFU Groups\nunder\nManage your Groups\n.\nWhen services or resources are asking for a security group (or reference group), provide the entire group name in blue. For example,\nref:dept:its:dept:demo-members\nis the group name for the security group in the screenshot above.\nSTEP 3 (OPTIONAL)\nYou may want to consider\nautomated or auto-populated membership\nfor your security groups. For example, you may want your security group to include members from a particular department, unit, course, academic plan, affiliation, or other system of record information.\nThis method of membership allows for automatic onboarding or offboarding for anyone who changes roles without manual adjustments on your security groups.\nFor more information or if you are interested, contact your\nIT support staff\nwho created the security group on your behalf.\nNEED ADDITIONAL SUPPORT?\nFor questions about Group Management or SFU Groups:\nVisit our\nSFU Groups FAQ\n.\nFor additional assistance:\nRequest a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nRelated Services / Offerings (1)\nGroup Management\nGroup Management simplifies access management by letting you use the same group or role across many services at SFU.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11665&SIDs=967" ], "tags": [ "sfu-groups", "group-management", "group", "security-group", "request-a-group", "reference-group" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11665", "title": "SFU Groups - Request a Security Group (Reference Group)", "article_id": "11665" }, { "clean_body_text": "Infrastructure\nNetwork and Connectivity Management\nVirtual Private Network (VPN)\nOVERVIEW\nThis article describes how to set up the FortiClient app on an Apple computer (macOS) to connect to SFU VPN:\nDownloading FortiClient VPN\nInstalling FortiClient VPN\nSetting up the VPN connection\nConnecting to SFU VPN\nTroubleshooting connection issues\nOther Frequently Asked Questions (FAQ)\nSFU managed devices\nshould already have the FortiClient app installed, but you may need to set up the connection (step 3).\nSystem Requirements\nAs of February 24, 2025, only FortiClient VPN version 7.2.x or higher is compatible with SFU VPN.\nIn addition to meeting the account and security requirements outlined in\nGetting started with SFU VPN\n, your computer must meet the following system requirements:\nmacOS 12.0 or newer\nIntel or M-series processors\n1 GB RAM\n1 GB free hard disk space\nFor a complete list of system requirements, see\nFortiClient Administration Guide (7.2.0)\n.\nDETAILS\n1. Downloading FortiClient VPN\nDownload VPN for macOS\nAs of this article, the latest version available is 7.4.2. The FortClient VPN app can also be found on the\nFortiClient Product Downloads website\n.\n2. Installing FortiClient VPN\nLaunch the installer (\nFortiClientVPN_OnlineInstaller.dmg\n) from the downloaded location.\nRun the installer (\nFortiClientInstaller.app\n). Your computer may ask you to confirm if you want to open an app downloaded from the Internet. Select\nOpen\nto continue.\nThe installer will begin downloading the application. Once the download is complete, select\nInstall\nto continue.\nSelect\nContinue\non the Introduction and License pages, then agree to the terms by selecting\nAgree.\nSelect\nContinue\nand then\nInstall\non the Destination Select and Installation Type pages.\nFortiClient will ask to add a VPN configuration. Select\nAllow\n.\nSelect\nClose\nto exit the installer.\nAdditional Configuration\nIf you're using macOS 15.0 or newer, you will need to grant FortiClient additional permissions before it can run successfully on your computer:\nOpen the\nSystem Settings\napp.\nSelect\nGeneral\n.\nOpen\nLogin Item & Extensions\n.\nScroll down the\nExtensions\nsection and select the \"i\" in Network Extensions.\nToggle on the FortiTray.app to grant it access. Then click\nDone\n.\n3. Setting up the VPN connection\nLaunch the FortiClient VPN app (Finder > Applications > FortiClient.app, or select the FortiClient app icon > Open FortiClient console).\nCheck \"\nI acknowledge...\n\" and then click\nI accept\n.\nThen select\nConfigure VPN\nand configure the connection as follows. Then click\nSave\n.\nSFU VPN Configuration\nVPN Type\nSSL-VPN\nConnection Name\nSFU VPN\nRemote Gateway\nvpn.its.sfu.ca\nCustomize Port\nChecked\nPort Number\n10443\nClient Certificate\nNone\n4. Connecting to SFU VPN\nEnter your\nSFU Computing ID\nand\npassword\nthen select\nConnect\n.\nOpen your MFA device (and app) enter your SFU MFA code and select\nOK\n.\nIf the connection is successful, you'll see a confirmation screen with the VPN connection details:\nTo close your VPN connection, select\nDisconnect\n.\nMake sure to connect to the VPN every time you need it. The VPN will disconnect if your computer is idle or sleeps and does not re-connect automatically.\nTroubleshooting\nIf you're still unable to connect to SFU VPN, see\nTroubleshooting SFU VPN connection issues\nfor help before submitting a ticket.\nOther FAQS\n1. What version is my FortiClient app?\nTo determine the version number of FortiClient VPN installed on your computer:\nOpen the FortiClient VPN app\nSelect 'i' on top right corner. Version number is located at the top:\n2. How do i view and update my forticlient connection settings?\nIf you need to update the connection settings, select the menu then select\nEdit the connection\n:\n3. How do I update the app?\nTo update the app, download the latest installer and complete steps 1 through 3.\n4. How do I uninstall the FortiClient app?\nIn the Applications folder, run the\nFortiClientUninstaller.app\nand follow the instructions on-screen to complete the uninstall.\nRelated Articles (1)\nGetting Started with SFU VPN\nExplore how to get started and connect using SFU VPN.\nRelated Services / Offerings (1)\nVirtual Private Network (VPN)\nSFU VPN is a way for faculty, staff and graduate students to remotely connect to SFU's internal network using a secure (encrypted) and private connection. SFU VPN provides access to SFU systems that are typically inaccessible while working remotely.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11714&SIDs=960" ], "tags": [ "installation", "manual-install", "SFU-VPN", "VPN", "Install-Fortinet-VPN" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11714", "title": "Setting up SFU VPN on Mac", "article_id": "11714" }, { "clean_body_text": "Overview\nThis article describes common reasons for connection issues with SFU VPN and how to resolve them.\nAs of February 24, 2025, only FortiClient VPN version 7.2.x or higher is compatible with SFU VPN. See\nGetting Started with SFU VPN\nfor instructions to download the latest version and how to install it.\nDetails\nPreliminary troubleshooting steps\nIf your\ncurrent role still grants you access to SFU VPN\n, you can try the following for a quick resolution:\nCheck that your VPN connection settings haven't changed and are set correctly:\nGateway:\nvpn.its.sfu.ca\nCustomized port:\nchecked\nand set to '\n10443\n'\nQuit and re-open the FortiClient app:\nWindows:\nclose the app by clicking 'X'. Then re-open and try to connect.\nMac:\nQuit the FortiClient app from the dock, or select the FortiClient icon from the menu bar and select\nShutdown FortiClient.\nThen re-open and try to connect.​​​​​​:\nRestart your computer. Then open FortiClient and re-connect.\nOtherwise, see below for common causes for connection errors and how to resolve them.\nError message and resolutions\nIssue or error message\nPossible Cause and Solution\nCredential or SSLVPN configuration is wrong. (-7200)\n(on Windows)\nLogin failed. Permission denied\n(on Mac)\nYou may receive the following error message for one or more reasons:\nYour current role doesn't grant you access to SFU VPN access list. Only\ncertain roles\nhave immediate access to SFU VPN.\n​​​​​​\nYou're not enrolled in SFU MFA yet. You'll need enroll in\nSFU MFA\nto have continued access to your account.\nYou may be entering an incorrect password. You should verify or\nreset your password\n.\nYou may be entering an incorrect MFA code. Verify your MFA code or\ndelete and re-add your MFA device\n.\nUnable to establish the VPN connection. The VPN server may be unreachable.\n(Windows)\nNetwork error. Can not connect to VPN server.\n(Mac)\nAn incorrect VPN configuration is preventing the connection from working. Make sure VPN connection settings are set as follows:\nGateway:\nvpn.its.sfu.ca\nCustomized port:\nchecked\nand set to '\n10443\n'\nNetwork error. The request timed out.\n(Mac)\nAn incorrect VPN configuration is preventing the connection from working. Make sure VPN connection settings are set as follows:\nGateway:\nvpn.its.sfu.ca\nCustomized port:\nchecked\nand set to '\n10443\n'\nVPN connects successfully, but browser is unable to reach any (SFU) website\nAnother VPN or anti-virus may be open. These programs may interfere with network traffic and prevent FortiClient from working properly. Quit/close the other VPN app or anti-virus. Then try to re-connect.\nOther network settings, such as proxy server, or DNS, may prevent traffic from reaching its intended destination. If possible, reset network settings to default.\nOther connection issues\nSome networks don't allow for a VPN to be connected (ex. public Wi-Fi). Switch to another Wi-Fi network or use your phone as a hotspot.\nAs of February 24, 2025, only FortiClient VPN version 7.2.x or higher is compatible with SFU VPN. Install the latest version of the FortiClient VPN app and re-configure it.\nIf you're still having difficulty connecting to SFU VPN, please contact the Service Desk for help:\nSubmit a ticket\nOverview\nThis article describes common reasons for connection issues with SFU VPN and how to resolve them.\nAs of February 24, 2025, only FortiClient VPN version 7.2.x or higher is compatible with SFU VPN. See\nGetting Started with SFU VPN\nfor instructions to download the latest version and how to install it.\nGetting Started with SFU VPN", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11751&SIDs=960" ], "tags": [ "SFU-VPN", "VPN", "troubleshooting", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11751", "title": "Troubleshooting connection issues with SFU VPN", "article_id": "11751" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nWhat is a Microsoft 365 group\nWhen does a Microsoft 365 group expire?\nHow do I know if my Microsoft 365 group is about to expire?\nHow do I renew a Team (and Microsoft 365 group)?\nWhat keeps a Team/Microsoft 365 group active?\nWhy does SFU expire Microsoft 365 groups?\nWhat's the difference between a group expiring and archiving a team?\nWhat is a Microsoft 365 group?\nA Microsoft 365 group is what powers the membership of many Microsoft 365 apps and services. For example, when you request a team in MS Teams you're actually creating a Microsoft 365 group in the background.\nThis core group helps you manage the membership, access and collaboration between other Microsoft 365 services so you can focus on a single consistent experience with your team; rather than managing access to multiple Microsoft services.\nFor example, when you create a new team in MS Teams a Microsoft 365 group is created that:\nSets the security and access rules for the initial team owner, who can then manage additional owners/members.\nCreates and coordinates the online storage space the group will use to store documents and content.\nCreates and coordinates the underlying communication space so the group can chat with each other.\nMaintains the membership to other Microsoft 365 apps the team may need (such as Planner...etc).\nWhen does a Microsoft 365 group expire?\nUnless you manually delete a team/Microsoft 365 group, it will automatically expire 2-years after the date of last activity. After a group is deleted (either due to inactivity or someone chooses to delete it) it will a go into 30-day grace period where it can be\nrestored by IT Services\nupon request. However, after the grace period ends the group will be permanently deleted and any documents or content associated with the group will be lost.\nHow do I know if my Microsoft 365 group is about to expire?\nAnyone with an ownership role (e.g. Team Owner) in the group will be notified 30, 15, and 1 day before their group is about to expire. This notification will be sent to the SFU email address of group owners. Additionally, a reminder will be sent from the activity feed on MS Teams.\nYou can also check the expiration date of your group in MS Teams. For more information see\nTeam Expiration and Renewal\n.\nSecurity Tip: Expiration notices will be sent from an email address that ends in\nmicrosoft.com\n. Be cautious of impostor emails.\nHow do I renew a Team (and Microsoft 365 group)?\nIf you are an owner of a team (Microsoft 365 group), you can renew it by following the instructions in the notification email. Additionally, see\nRenew a team in Microsoft Teams\nfor information on how to renew a team in the MS Teams app directly.\nWhat keeps a Team/Microsoft 365 group active?\nWhile lots of Microsoft apps use groups, any of the following activity will keep a Team/Microsoft 365 group in an active state:\nSharePoint - View, edit, download, move, share, or upload files. (Viewing a SharePoint page doesn't count as an action for automatic renewal.)\nOutlook - Join or edit group, read or write group message from the group, and like a message (Outlook on the web).\nTeams - Visit a teams channel or view, edit, download, move, share, or upload files related to the team.\nForms - View, create, or edit forms, or submit a response to a form.\nWhy does SFU expire Microsoft 365 groups?\nAs part of\nSFU's Data Security Standards\n, expiring inactive Microsoft 365 groups helps our community responsibly work with and dispose of data that is no longer in use. In addition, expiring groups helps teams focus in active collaboration spaces rather than inheriting spaces that have been abandoned.\nWhat's the difference between a group expiring and archiving a team?\nArchiving a group will put it's content into a read-only state while group expiration will delete the group overall. For more details on archiving a team, see\nArchive or Restore a Team in Microsoft Teams\n.\nRelated Articles (2)\nArchive or restore an archived team\nThis article describes how to archive or restore an archive team on Microsoft Teams.\nMicrosoft Teams - How-to Guides for Team Owners\nThis article lists the how-to guides, training and resources on using Microsoft Teams for Team Owners.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11787&SIDs=1470" ], "tags": [ "Microsoft-Teams", "M365", "group", "expire", "renewal", "What's included in this article?" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11787", "title": "Team (Microsoft 365 Group) Expiration and Renewal", "article_id": "11787" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nCopilot\nAs with any new technology, how you interact with it will determine what you get out of it. While a generative AI is designed to be conversational you can design your questions (\nprompts\n) to influence responses. How you craft your prompts to draw out specific behaviours is referred to as\nprompting engineering\n.\nWhat's included:\nGetting Started\nAdditional Techniques for Better Prompts\nGetting Started\nA well-crafted prompt acts like a clear set of instructions—it helps the AI understand not just what you want, but\nhow\nyou want it delivered. To make your interactions more effective and efficient, great starter prompts typically include four key elements:\nYour\ngoal\n(i.e., what you want the AI assistant to accomplish)\nYour\ncontext\n(i.e., extra details that will help the AI assistant understand your question)\nYour\nsources\n(i.e., additional content that the AI assistant can reference to help respond)\nYour\nexpectations\n(i.e., the essentials you'd like included in the respose)\nLet's take a look at an example of goal, context, sources, and expectations (\nGCSE\n) in action.\nGoal\nContext\nSource\nExpectations\nGenerate a short summary and 3-5 bullet points\nto prepare me for a meeting with project sponsors.\nFocus on the main points from this document Project-Summary.docx.\nUse simple language so I can get up to speed quickly. Include project costs, timelines, and scope in the bullet points.\nExplore how it's done on\nMicrosoft Support:\nTips and Tricks for Prompts in Copilot\nIterate and Regenerate\nGreat responses often emerge through refining your questions. Don’t settle for the first result—use iteration to improve clarity, tone, and completeness.\nTips:\nUse feedback loops: Tell Copilot what worked and what didn’t.\nAsk for variations: “Give me three alternative versions,” or “Make it more concise.”\nPrompt Engineering Techniques for Better Prompts\nOnce you've got the foundational elements of a good prompt—goal, context, sources, and expectations (\nGCSE\n)—you can weave in more advanced techniques to enhance your interactions with AI tools. Think of these as additional approaches to\nhelp guide the assistant with greater precision, whether you're drafting communications, analyzing data, solving problems, or generating creative content.\nRole Based Prompting\nGiving Copilot a role helps add context so it can tailor responses to your needs. This is commonly used when you need to change the default behaviour of how Copilot responds. For example, responding in a specific communication style (\"\nSpeak like Shakespeare\n\") or acting in a tailored way (\"\nExplain this like a math tutor for a 10 year old\n\").\nTips:\nAssign a role: “Act as a project manager,” “You’re a career coach,” etc.\nProvide background: Mention the audience, purpose, or scenario.\nExamples\nAct as a university administrative coordinator preparing a communication for students about upcoming registration deadlines from\nhttps://www.sfu.ca/students/deadlines\n. Make the tone clear, professional, and supportive.\nAct as a professor designing a syllabus for an introductory psychology course based on the material from my_class.docx. Include learning objectives, weekly topics, and assessment methods.\nAct as a teaching assistant preparing a study guide for undergraduate students in a biology course based on topics from this PowerPoint presentation week4.pptx. Include key concepts, sample questions, and tips for exam preparation.\nProviding Examples (Few-Shot Prompting)\nAnother technique is showing examples that can help Copilot learn the pattern or style you want. This is often used when you need Copilot to format results in a specific way. For example, matching the tone of previous emails or creating tables with specific column headers.\nTips:\nInclude 1–3 examples of the desired output.\nKeep examples short and consistent.\nUse this technique for formatting, tone, or structure.\nExamples\nI'm trying to write a reminder email to students about upcoming tuition deadlines posted at\nhttps://www.sfu.ca/students/deadlines\n. Here's an example I have so far:\n“Hi everyone,\nJust a quick reminder that Fall tuition payments are due by September 15. Please check your student portal for details. Let us know if you have any questions!”\nHelp we write a similar reminder about when grades will be posted. Include links to\nhttps://www.sfu.ca/students/deadlines\nfor more information.\nI'm writing concise feedback on student essays for a french studies course in a constructive and encouraging tone. Here are a few examples:\n“\nExcellent travail de connexion entre la théorie et la pratique - votre analyse du comportement social était perspicace.\n”\n“\nEnvisagez d'élargir votre discussion sur les influences culturelles pour renforcer votre argument.\n”\nCan you help me write feedback for the following paper student_paper.docx. I need to phrase my feedback in a way that encourages them to keep exploring digital learning trends in 1-2 sentences.\nHelp me create study notes for my psychology exam. Use the format below. Examples:\nTopic:\nClassical Conditioning\nKey Concept:\nLearning through association\nExample:\nPavlov’s dogs salivating at the sound of a bell\nImportant Terms:\nUnconditioned stimulus, conditioned response\nTopic:\nOperant Conditioning\nKey Concept:\nBehavior shaped by rewards and punishments\nExample:\nA student receives praise for completing homework\nImportant Terms:\nReinforcement, punishment, behavior modification\nNow create study notes for the topic “Cognitive Dissonance.” based on the material from week4slides.pptx.\nChain-of-Thought (CoT) Prompting\nChain-of-Thought prompting encourages Copilot to reason step-by-step, improving accuracy and depth. This is often used when you need Copilot to check it's assumptions by breaking down complex ideas, or providing transparency when it responses.\nTips:\nAsk Copilot to explain its reasoning.\nBreak complex tasks into smaller steps.\nUse phrases like “Let’s think step by step” or “First, identify…”\nExamples\nLet’s think step by step: How can we improve employee engagement in a hybrid work environment?\nExplain how the peer review process works in academic publishing. First, outline the key stages, then describe the role of reviewers and editors.\nI’m preparing a training session for new faculty on inclusive teaching practices. Let’s break this into steps: first, define inclusive teaching; second, list common challenges; third, suggest practical strategies.\nRelated Articles (5)\nAdditional Learning Resources for Copilot\nResources and learning paths that can help you get started with Microsoft 365 Copilot.\nCopilot Agents\nExplore how to use Copilot Agents to expand and tailor your experience within Microsoft Copilot.\nCopilot Chat\nLearn about Copilot Chat, a generative AI assistant on the Microsoft 365 platform that is available to everyone at SFU.\nMicrosoft 365 Copilot\nLearn more about Microsoft 365 Copilot (a personalized productivity AI assistant) at SFU.\nPrivacy and Security Guidance for using Microsoft 365 Copilot\nLearn about privacy and security guidance for using Copilot at SFU.", "duplicate_urls": [], "tags": [ "Microsoft-Copilot", "AI" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11834", "title": "Introduction to Prompts in Copilot", "article_id": "11834" }, { "clean_body_text": "Infrastructure\nNetwork and Connectivity Management\nWireless Connectivity (Wi-Fi)\nOverview\nThis article describes how to:\nRemove a Wi-Fi profile on iPhone, iPad, Mac\nRemove a cached 802.1X certificate from Mac\nForget a wireless network on an Android device and Windows computer\nThese are initial troubleshooting steps if you're having difficulty connecting to the SFUNET-SECURE or eduroam networks with your device.\nCheck if your device has a Wi-Fi profile installed\niPhone/iPad\nMac\nRemove a Wi-Fi profile from your device\niPhone/iPad\nMac\nForget a network from your device\nWindows\niPhone/iPad/Mac\nReconnect to SFU networks\nGet help from IT Services\n1. Check if your device has a Wi-Fi profile installed\nFor iPhone, iPad, or Mac, a profile is installed when you use the Cloudpath installer (deprecated) to connect to the SFUNET-SECURE or eduroam networks. An invalid profile or expired certificate will prevent your device from connecting successfully.\nIf you don't have a Wi-Fi profile installed on your device, skip to the\nForget a Network\nsection.\niPhone/iPad\nOpen\nSettings\nGeneral > VPN & Device Management\n.\nLook for a profile called\nSFU Wi-Fi\n.\nMac\nClick the\nApple\nmenu and select\nSystem Settings\n.\nSearch for Profiles, or go to\nGeneral > Device Management.\nLook for a profile called\nSFU Wi-Fi\n.\n2. Remove a Wi-Fi profile from your device\niPhone/iPad\nOpen\nSettings\nGeneral > VPN & Device Management\n.\nLook for a profile called\nSFU Wi-Fi\n.\nTap the profile and select\nRemove Profile\n.\nIf prompted, enter the device passcode.\nMac\nClick the\nApple\nmenu and select\nSystem Settings\n.\nSearch for Profiles, or go to\nGeneral > Device Management.\nLook for a profile called\nSFU Wi-Fi\n.\nClick the\nminus (-)\nbutton.\nEnter your Mac’s administrator password if prompted.\n3. Forget a network from your device\nFor devices that don't have a Wi-Fi profile, you can forget the network and then try re-connecting as an initial troubleshooting step:\nWindows 10/11\nPress\nWin +\nI to open\nSettings\n.\nClick\nNetwork & Internet > Wi-Fi.\nClick\nManage known networks\n.\nSelect the\nSFUNET-SECURE\nnetwork (if present):\nClick\nForget\n.\nRepeat for\neduroam\niPhone/iPad/Mac\nSee\nHow to forget a Wi-Fi network on iPhone, iPad, or Mac\nfrom Apple.\nSince Android settings differ from manufacturer to manufacturer, please refer to your corresponding manufacturer's help guides for assistance.\nFor instructions for Samsung devices, see\nHow to forget a network on Samsung Mobile Device?\nfrom Samsung.\n4. Re-connect to SFU networks\nOnce you've removed the Wi-Fi profile or forgotten the network from your device, follow\nConnecting to Wireless Networks Using Automatic Setup (all devices)\nfor instructions to re-connect your device.\n5. Get help from IT Services\nIf you're still having difficulty connecting to Wi-Fi, please visit one of our\nIT Service Centres\nin-person for assistance:\nBurnaby:\nP9300 or WMC 2262\nSurrey:\nSRY-C 353\nVancouver:\nHC1300\nIf you have any other questions, please contact us:\nSubmit a Ticket\nRelated Articles (1)\nConnecting to Wireless Networks Using Automatic Setup (all devices)\nLearn how to connect to wireless networks on campus using the automatic setup process.\nRelated Services / Offerings (1)\nWireless Connectivity (Wi-Fi)\nProvide wireless (Wi-Fi) connection to access campus internet services.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11845&SIDs=950", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11845&SIDs=951", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11845&SIDs=961" ], "tags": [ "mobilephone", "mobile", "WiFi", "Internet", "iPhone", "profile", "wifi-setup", "android", "ios", "certificate" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11845", "title": "Removing a Wi-Fi profile or network on your mobile device", "article_id": "11845" }, { "clean_body_text": "Infrastructure\nNetwork and Connectivity Management\nVirtual Private Network (VPN)\nOVERVIEW\nThis article describes how to set up the FortiClient app on a Windows computer to connect to SFU VPN:\nDownloading FortiClient VPN\nInstalling FortiClient VPN\nSetting up the VPN connection\nConnecting to SFU VPN\nTroubleshooting connection issues\nOther Frequently Asked Questions (FAQ)\nSFU managed devices\nshould already have the FortiClient app installed, but you may need to set up the connection (step 3).\nSystem Requirements\nAs of February 24, 2025, only FortiClient VPN version 7.2.x or higher is compatible with SFU VPN.\nIn addition to meeting the account and security requirements outlined in\nGetting started with SFU VPN\n, your computer must meet the following system requirements:\nWindows 10 or 11 (64 bit)\nIntel processor or equivalent (ARM-based not supported)\n2 GB RAM\n1 GB free hard disk space\nFor a complete list of system requirements, see\nFortiClient Administration Guide (7.2.0)\n.\nDETAILS\n1. Downloading FortiClient VPN\nDownload VPN for Windows\nAs of this article, the latest version available is 7.4.2. The FortClient VPN app can also be found on the\nFortiClient Product Downloads website\n.\n2. Installing FortiClient VPN\nLaunch the installer (\nFortiClientVPNOnlineInstaller.exe\n) from the downloaded location. Allow it to make changes to your computer to proceed.\nAccept the License Agreement then select\nNext\n.\nSelect\nInstall.\nThe setup wizard will begin installing FortiClient VPN on your device.\nSelect\nFinish\nto exit the installer.\n3. Setting up the VPN connection\nLaunch the FortiClient VPN app (double click the FortiClient VPN shortcut on your desktop, or select it from your system tray > Open FortiClient console).\nCheck \"\nI acknowledge...\n\" box and then click\nI accept\n.\nSelect\nConfigure VPN\nand configure the connection as follows. Then click\nSave\n.\nSFU VPN Configuration\nVPN Type\nSSL-VPN\nConnection Name\nSFU VPN\nRemote Gateway\nvpn.its.sfu.ca\nCustomize Port\nChecked\nPort Number\n10443\nClient Certificate\nNone\n4. Connecting to SFU VPN\nEnter your\nSFU Computing ID\nand\npassword\nthen select\nConnect\n.\nEnter your MFA code in the\nAnswer\nfield. Then select\nOK\n.\nIf the connection is successful, you'll see a confirmation screen with the VPN connection details:\nTo close your VPN connection, select\nDisconnect\n.\nMake sure to connect to the VPN every time you need it. The VPN will disconnect if your computer is idle or sleeps and does not re-connect automatically.\nTroubleshooting\nIf you're still unable to connect to SFU VPN, see\nTroubleshooting SFU VPN connection issues\nfor help before submitting a ticket.\nOther FAQS\n1. What version is my FortiClient app?\nTo determine the version number of FortiClient VPN installed on your computer:\nOpen the FortiClient VPN app\nSelect 'i' on top right corner. Version number is located at the top:\n2. How do I view and edit my VPN connection settings?\nIf you need to update the connection settings, select the menu then select\nEdit the connection\n:\n3. How do I update my FortiClient app?\nTo update the FortiClient app, first uninstall it, then complete steps 1 through 3.\n4. How do I uninstall the FortiClient app?\nRe-run the installer and select\nRemove\n:\nRelated Articles (1)\nGetting Started with SFU VPN\nExplore how to get started and connect using SFU VPN.\nRelated Services / Offerings (1)\nVirtual Private Network (VPN)\nSFU VPN is a way for faculty, staff and graduate students to remotely connect to SFU's internal network using a secure (encrypted) and private connection. SFU VPN provides access to SFU systems that are typically inaccessible while working remotely.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11865&SIDs=960" ], "tags": [ "SFU-VPN", "VPN", "Install-Fortinet-VPN" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11865", "title": "Setting up SFU VPN on Windows", "article_id": "11865" }, { "clean_body_text": "Infrastructure\nNetwork and Connectivity Management\nVirtual Private Network (VPN)\nOVERVIEW\nThis article describes how to set up the FortiClient app on a Linux computer to connect to SFU VPN:\nDownloading FortiClient VPN\nInstalling FortiClient VPN\nSetting up the VPN connection\nConnecting to SFU VPN\nTroubleshooting connection issues\nOther Frequently Asked Questions (FAQ)\nSFU managed devices\nshould already have the FortiClient app installed, but you may need to set up the connection (step 3).\nSystem Requirements\nAs of February 24, 2025, only FortiClient VPN version 7.2.x or higher is compatible with SFU VPN.\nIn addition to meeting the account and security requirements outlined in\nGetting started with SFU VPN\n, your computer must meet the following system requirements:\nUbuntu 18.04 or newer; Debian 11 or newer, Red Hat 7.4 or newer; CentOS Stream 8, 7.4 or newer; Fedora 36 and later (with KDE or GNOME desktop environments)\nIntel processor or equivalent\n512 MB RAM\n600 MB free hard disk space\nFor a complete list of system requirements, see\nFortiClient 7.2.0 Administrative Guide\n.\nDETAILS\n1. Downloading FortiClient VPN\nDownload VPN for Linux (.rpm)\nDownload VPN for Linux (.deb)\nImportant Instructions for Ubuntu 24.04+ - Additional packages required\nAs of this article, the latest version available is 7.4.2. The latest of FortClient VPN app can also be found on the\nFortiClient Product Downloads website\n.\n2. Installing FortiClient VPN\nRight click on the downloaded file and then click\nOpen with Software Install\n.\nSelect\nInstall\n.\n3. Setting up the VPN connection\nClick on\nShow Application\nand open\nFortiClient.\nCheck \"\nI acknowledge...\n\" box and then click\nI accept\n.\nSelect\nConfigure VPN\nand configure the connection as follows. Then click\nSave\n.\nSFU VPN Configuration\nVPN Type\nSSL-VPN\nConnection Name\nSFU VPN\nRemote Gateway\nvpn.its.sfu.ca\nCustomize Port\nChecked\nPort Number\n10443\nClient Certificate\nNone\n4. Connecting to SFU VPN\nEnter your\nSFU Computing ID\nand\npassword\nthen select\nConnect\n.\nEnter your MFA code in the\nAnswer\nfield. Then select\nOK\n.\nIf the connection is successful, you'll see a confirmation screen with the VPN connection details:\nTo close your VPN connection, select\nDisconnect\n.\nMake sure to connect to the VPN every time you need it. The VPN will disconnect if your computer is idle or sleeps and does not re-connect automatically.\nTroubleshooting\nIf you're still unable to connect to SFU VPN, see\nTroubleshooting SFU VPN connection issues\nfor help before submitting a ticket.\nOther FAQS\n1. What version is my FortiClient app?\nTo determine the version number of FortiClient VPN installed on your computer:\nOpen the FortiClient app\nSelect 'i' on top right corner. Version number is located at the top:\n2. How do I view and edit my VPN connection settings?\nTo update the FortiClient app, first uninstall it, then re-install and re-configure as described previously.\nRelated Articles (1)\nGetting Started with SFU VPN\nExplore how to get started and connect using SFU VPN.\nRelated Services / Offerings (1)\nVirtual Private Network (VPN)\nSFU VPN is a way for faculty, staff and graduate students to remotely connect to SFU's internal network using a secure (encrypted) and private connection. SFU VPN provides access to SFU systems that are typically inaccessible while working remotely.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11866&SIDs=960" ], "tags": [ "installation", "manual-install", "SFU-VPN", "VPN", "Install-Fortinet-VPN" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11866", "title": "Setting up SFU VPN on Linux", "article_id": "11866" }, { "clean_body_text": "Teaching and Learning\nLearning Management\nTRANSITIONING TO CANVAS CLOUD ONLINE WORKSHOP\nCenter for Educational Excellence (CEE) is offering online workshops to the SFU teaching community to explore new features in Canvas Cloud and its overall structure and interface.\nSee CEE’s\nworkshop and events page\nfor available dates.\nACCESS CANVAS\nCanvas On-Premise (current):\ncanvas.sfu.ca\nCanvas Cloud (new):\ncanvas-new.sfu.ca\n.\nNote\n: The Canvas Cloud web link is only temporary during this transition.\nMore details here\n.\nOVERVIEW\nSFU is transitioning from a locally hosted (on-premise) version of Canvas to a cloud-based version (Canvas Cloud). This means that instead of being managed on SFU’s own servers, Canvas will now be hosted on Instructure’s cloud platform.\nStarting in Spring 2026, all courses at SFU will be hosted on the new Canvas Cloud platform, which is based in Canada.\nWhy is this happening?\nWho is affected?\nWhat do instructors need to do?\nHow will this impact students?\nHow will I access Canvas Cloud?\nResources & Links\nFAQs\nWHY IS THIS HAPPENING?\nSFU currently uses an on-premise version of Canvas that is becoming obsolete. As a result, the on-premise version is facing growing performance challenges, as well as falling behind in features and functionality compared to the vendor-supported Canvas Cloud.\nTransitioning to Canvas Cloud will provide a more reliable platform and access to new tools and capabilities, including enhanced quiz functionality, annotation features in SpeedGrader, and advanced analytics.\nThis change aligns with\nWhat’s Next: The SFU Strategy\nand reflects SFU IT Services’ commitment to leveraging technology to enhance the university experience for students, instructors and staff.\nWHO IS AFFECTED?\nAnyone who uses Canvas at SFU. For example, students, instructors, lifelong learners and staff.\nWHAT DO INSTRUCTORS NEED TO DO?\nFor instructors teaching courses in Spring 2026:\nAttend sessions on the new platform\noffered by the Centre for Educational Excellence (CEE)\n.\nIf required, migrate course content from the on-premise Canvas to Canvas Cloud\nusing IT Services’ course migration tool\n.\nBuild, test and troubleshoot your Spring 2026 course\nin Canvas Cloud\n.\nScenario 1: I am building a new course for Spring 2026\nIf you are teaching a course in Spring 2026 and plan to build your course from scratch, you can start building your course in Canvas Cloud now. To access Canvas Cloud, visit\ncanvas-new.sfu.ca\n.\nScenario 2: I want to reuse content from a previous course for Spring 2026\nIf you are teaching a course in Spring 2026 and wish to use content from a previous course taught in the on-premise version of Canvas, you can migrate that course content to the new Canvas Cloud platform. IT Services has a course migration tool to support this process, along with guides to support its use:\nHow to migrate a Credit Course\n.\nFor instructors teaching courses in a semester after spring 2026:\nInstructors who are not teaching in spring 2026 do not need to migrate their courses at this time and will retain access to their courses.\nThe current Canvas platform will eventually be retired, but the retirement date has not yet been determined. Once a date is set, we will communicate it to all instructors well in advance.\nHOW TO MIGRATE A CREDIT COURSE\nCourses tied to a degree or certificate academic program.\nHOW TO MIGRATE A NON-ACADEMIC COURSE\nCourses that generally facilitate training, orientation or other activities.\nNote\n: Instructors teaching in Spring 2026 can find their credit course shell on the\nCanvas Cloud Dashboard\nstarting September 2025. Credit course shells will now appear automatically on their Canvas Cloud Dashboard once assigned in goSFU — instructors don’t need to request one using the 'Start a New Course' tool. Students will be automatically added at the start of Spring 2026. For details, see\nChanges to Credit Course Shell Creation\n.\nHOW WILL THIS IMPACT STUDENTS?\nStudents will access and navigate Canvas Cloud much like the on-premise version of Canvas, with a modernized interface and enhanced user experience. This change will allow them to experience a more innovative and reliable platform.\nStudents who wish to retain customizations to their profile will need to manually re-configure them. This includes personal files, biography information, profile photo, inbox messages, ePortfolio, notification settings and any other profile customizations.\nHOW WILL I ACCESS CANVAS CLOUD?\nTo access to Canvas Cloud:\nVISIT CANVAS-NEW.SFU.CA\nNote:\nStarting January 2026, canvas.sfu.ca will be directed to Canvas Cloud. The web link, canvas-new.sfu.ca is only temporary during this transition.\nRESOURCES & LINKS\nCOURSE MIGRATION TOOL\nmigrate.its.sfu.ca\nHOW TO GUIDES\nHow to migrate a Credit Course\nHow to migrate a Non-Academic Course\nHow to migrate Users to another Course\nCANVAS CLOUD & CHANGES\nCanvas Differences between On-premise and Cloud\nChanges to Credit Course Shell Creation\nStorage in Canvas Cloud\nLTI Installation in Canvas Cloud\n(coming soon)\nFAQs\nMIGRATION AND TIMELINE\nWhen is the transition to Canvas Cloud happening?\nStarting in Spring 2026, all courses will be delivered through Canvas Cloud and\ncanvas.sfu.ca\nwill be directed to Canvas Cloud.\nInstructors can begin building or migrating courses to the new Canvas Cloud platform in September 2025.\nA small group of volunteer instructors will have early access to Canvas Cloud for testing and trial purposes.\nIf I am not teaching in Spring 2026 do I still need to move my courses from the current version of Canvas to the new cloud version by January?\nWe recommend that instructors move as many courses as they wish to keep to Canvas Cloud by January 2026. However, if you’re unable to migrate all your courses by that date, please note that you will not lose access to your remaining courses.\nThe current Canvas platform will eventually be retired, but the retirement date has not yet been determined. Once a date is set, we will communicate it to all instructors well in advance.\nReminder that after January 2026, you can continue to access courses on the current platform using the following link:\ncanvas-old.sfu.ca\n(accessible after January 2026)\nWhich of my past courses will be migrated to Canvas Cloud?\nAs instructors are the experts on what courses and course content they wish to maintain, they are responsible for migrating courses from the on-premise version of Canvas to Canvas Cloud. IT Services will provide a course migration tool to support this process. Visit\nHow to Migrate a Credit Course\nfor step-by-step instructions.\nIf your course is non-academic, such as courses that facilitate training, orientation or other activities, visit\nHow to migrate a Non-Academic Course\nfor step-by-step instructions.\nHow long will it take me to complete the course migration process?\nCourse migrations with the\ncourse migration tool\nshould only take a few minutes to complete, subject to possible system delays during peak periods.\nAfter migration, instructors will need to review the course for any issues and make necessary adjustments. In rare cases, links to media files or third-party tools (LTIs) may not transfer correctly and may need to be manually updated.\nWhat content can’t be migrated to Canvas Cloud? Will I need to rebuild anything?\nCOURSE\nAll course materials, or content created by instructors, can be migrated using the\ncourse migration tool\n. In rare cases, links to media files or third-party tools (LTIs) may not transfer correctly and may need to be manually updated. Student work and enrolment-related data also cannot be migrated. Visit\nHow to Migrate a Credit Course\nfor a detailed list.\nPROFILE\nProfile content cannot be migrated and will need to be rebuilt. This includes personal files, biography information, profile photo, inbox messages, ePortfolio and any other profile customizations.\nCan I continue to teach courses in the on-premise version of Canvas after Spring 2026?\nNo, starting Spring 2026, all credit and non-credit courses should be taught in Canvas Cloud. Instructors can start developing their Spring 2026 courses in Canvas Cloud during the Fall 2025 semester.\nExceptions to this can be\nsome non-academic courses with unique circumstances\n.\nI am new to Canvas Cloud. Where can I go to learn more?\nCEE will provide sessions on new features in Canvas Cloud starting in Fall 2025. See CEE’s\nworkshop and events page\nfor more details.\nAlternatively, learn more about\nfeature differences between Canvas On-Premise and Canvas Cloud\n.\nWhere do I go for help if the migration didn’t work correctly?\nIf the migration tool is not working as expected, submit a support ticket with\nour Canvas administrators\n(select '\n' as the area of help).\nNAVIGATION AND ACCESS\nWhat is the difference between our current, on-premise version of Canvas and Canvas Cloud?\nFOR STUDENTS\nAccess and navigation for Canvas Cloud will be much like the on-premise version, with only minimal differences in the user experience.\nFOR INSTRUCTORS\nThe new platform will offer new features, including enhanced quiz functionality, new annotation capabilities in SpeedGrader, and more advanced analytic tools. Learn more about\nfeature differences between Canvas On-Premise and Canvas Cloud\n.\nCan I create sandbox courses on Canvas Cloud to experiment with content, tools and design?\nYes, instructors can create practice course spaces, or sandbox courses, starting October 2025 on Canvas Cloud. CEE will provide support on how to create sandbox courses in Fall 2025. See CEE’s\nworkshop and events page\nfor more details.\nI can’t find my Spring 2026 course shell on Canvas Cloud. What do I do?\nSpring 2026 course shells will be automatically created and assigned to instructors. Instructors should see their course shells on the Canvas Cloud dashboard by early September.\nIf your course does not appear on your dashboard you can request the course as you normally would using\n'Start a New Course'\nstarting October 2025 on Canvas Cloud. You may also want to check with your department’s administrative staff to confirm your course assignment on goSFU.\nCOURSE RETENTION AND RETIREMENT\nI am an instructor. what happens to past courses I have taught in the on-premise version of Canvas after we transition to Canvas Cloud?\nAfter the transition to Canvas Cloud, Canvas On-premise will be accessible using canvas-old.sfu.ca starting in January 2026. More information about the eventual retirement of the on-premise Canvas courses will be shared at a later date.\nI am concerned about losing access to student content in past courses. What if I want to refer to past student materials to write a reference letter, such as assessments, individual grades, assignments?\nInstructors who would like to keep student-generated content will need to download this content. Instructors can download the Gradebook for a record of student grades.\nCanvas On-premise will be accessible using canvas-old.sfu.ca starting in January 2026. More information about the eventual retirement of the on-premise Canvas courses will be shared at a later date.\nCanvas also provides a way to download student submissions, but this must be done for each assignment. More information on this is available through\nCanvas’s Instructor Guide\n.\nWill content on Canvas on-premise be permanently deleted in the future?\nSFU's Archives and Records Management Department is currently updating the course data retention schedule based on community feedback. The updated schedule will undergo broad consultation and is likely to be completed in 2026 to ensure accuracy and completeness.\nUntil the new schedule is finalized, nothing will be permanently deleted from Canvas Cloud or Canvas On-Prem.​\nWill the retention period for courses in Canvas be long enough to satisfy departmental and instructor requirements?\nThe Archives and Records Management Department (ARMD) is in the early stages of drafting a Records Retention Schedule and Disposal Authority (RRSDA) and anticipates broader stakeholder consultation on this RRSDA in 2026.\nAt this time, no changes to retention practices are being implemented.\nRRSDAs are drafted and approved under the authority of\nI 10.01 Archives, Recorded Information Management, & Freedom of Information and Protection of Privacy\n.\nAs with all RRSDAS, ARMD consults with key stakeholders to ensure that records retention periods reflect the administrative, fiscal, and/or legal value of the information, the historic or archival value of the information while balancing the privacy rights of information subjects, and the cost associated with maintaining the information over-time. Information stored in Canvas (regardless of where it is hosted - Cloud or on-premises) includes the intellectual property of instructors as well as the personal information of students.\nThe RRSDA will consider all factors and establish a retention period that is long enough to satisfy departmental/university needs (such as ensuring information is available for accreditation processes, academic integrity, student performance monitoring programs, etc.), instructor needs (such as ensuring information is available for repurposing in future courses, completing reference letters, etc.), while ensuring requirements of the Copyright Act and Freedom of Information and Protection of Privacy Act are met.\nDATA PRIVACY\nWhere are the servers for the new Canvas Cloud located?\nThe servers hosting SFU’s Canvas Cloud are located in Canada.\nHow secure is my content on Canvas Cloud? Where can I find privacy and compliance information on Instructure?\nInformation on privacy can be found on\nInstructure’s Trust Center\n.\nWill my content be used to train artificial intelligence models and tools?\nNo, Instructure has a strong statement on the protection of customer data. Canvas Cloud will provide AI features on its platform where no customer data will be used to train any AI feature model.\nData will only be shared to AI models when you choose to use Canvas Cloud AI features to generate prompts. These models are housed internally by Instructure and no data ever leaves their data center in Canada. For further details, visit\nAI Nutrition Facts on Canvas Discussion Summaries\n.\nNote\n: At this time, AI features on Canvas are disabled globally.\nNEED ADDITIONAL SUPPORT?\nFor pedagogical or instructional design questions:\nContact ceehelp@sfu.ca.\nFor additional assistance or technical support:\nRequest a support ticket using\nCanvas - Request Help\n. (Select '\n' as the area of help)\nRelated Services / Offerings (1)\nCanvas is SFU's institutionally supported learning management system.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11942&SIDs=1274" ], "tags": [ "canvas", "migration", "Cloud", "transitioning", "moving", "canvas-cloud" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=11942", "title": "Canvas transitioning to Cloud Platform - Migration Information", "article_id": "11942" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nGroup Management\nOVERVIEW\nThis article introduces SFU Groups, explaining their purpose, how they work, and the different types available. It also outlines the key differences between Exchange Distribution Groups and Security Groups, helping users understand how to manage access and permissions effectively.\nWhat is a group?\nType of Groups\nTraining Videos\nComparison Chart\nWhat is a group?\nIn SFU Groups,\ngroups\nare used to organize users who have similar roles or responsibilities. Think of a group as a team or a club: when you add users to a group, you can manage their access to resources and privileges all at once, instead of doing it individually for each user.\nSince SFU is a large and complex organization, managing groups instead of individual users ensures our resources are organized and secure. It also makes sure that only the right people can access certain resources.\nType of Groups\nIn SFU Groups, there are\ntwo types of groups\nfor the standard user:\nExchange Distribution Groups\nand\nSecurity Groups\n.\nExchange Distribution Groups\n(EDGs, or distribution groups) is a feature of\nMicrosoft Exchange (SFU's email system)\nthat allows a user to send messages to a list of SFU email addresses, or to members of other SFU Groups, all at once.\nFor more information, visit\nRequest an Exchange Distribution Group\n.\nSecurity groups\n(or reference groups) are used for security or access control to services or resources. Security groups contain a list of SFU members and can be synced to multiple services or resources to provide access, assign privileges or provision licensing.\nFor more information, visit\nRequest a Security Group (Reference Group)\n.\nSome security groups may be called reference groups if they are managed by departments or staff. This is to distinguish from policy groups (also security groups) which are managed by IT service managers and IT admins.\nTraining Videos\nBelow are training video guides on how to use SFU Groups (\ngroups.sfu.ca\n):\nBASICS & NAVIGATING\n(2 min)\nADD OR REMOVE MEMBERS\n(1 min)\nGROUP PROPERTIES\n(4 min)\nEDG & PRIVILEGES\n(4 min)\nSECURITY GROUPS\n(2 min)\nGROUP REVIEWS\n(1 min)\nComparison Chart\nEXCHANGE DISTRIBUTION GROUP\nSECURITY GROUP\nAlternative name\nDistribution Group\nReference Group\nPurpose or usage\nEmail distribution\n: when you need to email a group of users.\nWhen adding members, they will receive emails when they are sent to the group.\nSecurity or access control\n: when you need to restrict access to a particular service or resource.\nWhen adding members, they will gain privileges to accessing services or resources linked to the group.\nWho can manage\nStaff, faculty or students (for educational purposes)\nStaff or faculty (when needed for a service or resource)\nWho can be a member\nActive SFU accounts\nOther Exchange Distribution Groups\nReference groups\nNote\n: External emails\ncannot\nbe added.\nActive SFU accounts\nOther security groups\nNote\n: Some services don't allow\nsponsored accounts\n.\nUsed for\nSFU Mail (Outlook / Exchange Online)\nMicrosoft Teams\nSharePoint sites\nAdobe Experience Manager (AEM)\nPrinters and labs\nFile servers\nAuto-populated Exchange Distribution Groups\nAnd more...\nManage your groups\nAt\ngroups.sfu.ca\nAt\ngroups.sfu.ca\n(IT Admins:\ngrouper.its.sfu.ca\n)\nCreate a group\nUsing a self-serve request form\nContact your departmental IT staff\n(IT Admins:\ngrouper.its.sfu.ca\n)\nDelete a group\nRequest a ticket with Group Management Support Team\nContact your departmental IT staff\nDelays on membership change\n30 minutes to sync changes\n30 minutes to sync changes on Microsoft services (e.g., MS Teams, SharePoint), otherwise minimal delay.\nGroup review\nNone\nRequires attestation\nonce every 100 days.\nA group review (or attestation) refers to the periodic review to certify that their membership is accurate and up-to-date, and that the group is still required or in-use on SFU Groups.\nNEED ADDITIONAL SUPPORT?\nFor questions about Group Management or SFU Groups:\nVisit our\nSFU Groups FAQ\n.\nFor additional assistance:\nRequest a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nRelated Services / Offerings (1)\nGroup Management\nGroup Management simplifies access management by letting you use the same group or role across many services at SFU.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=12006&SIDs=967" ], "tags": [ "sfu-groups", "group", "exchange-distribution-group", "security-group", "learn-more", "introduction-to-group-management", "email", "maillist", "videos", "listserv", "mailing-list", "email-group" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=12006", "title": "SFU Groups - Introduction to Group Management", "article_id": "12006" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nGroup Management\nHow-To Guides\nOVERVIEW\nThis article outlines the different privileges available in SFU Groups and explains how to assign them to your group members.\nUnderstanding Privileges\nHow to Assign or Remove Privileges\nUnderstanding Privileges\nSFU Groups supports\ntwo main types of groups\n:\nExchange Distribution Groups, utilized for email distribution\nSecurity Groups, utilized for access to services and resources\nEach group type has privileges that determine how users can interact with and manage the group. The following table explains privileges in\nSFU Groups\n:\nFor\nExchange Distribution Groups\nFor\nSecurity Groups\nGroup Member\nUser receives emails sent to the distribution group.\nUser gains access to service or resource tied to the security group.\nAllowed Senders\nOnly users listed here can send emails to the distribution group.\nNote\n: Only visible when\nRestricted Senders\nis enabled.\nNot applicable.\nDenied Senders\nUsers listed here are blocked from sending emails to the distribution group.\nNot applicable.\nGroup Managers\nUser can edit group membership and assign/remove other group managers.\nNote\n: Managers won't receive emails unless they're also a group member.\nCan only be assigned by Grouper IT Admins on the Grouper UI with UPDATE + READ privileges.\nNote\n: Managers will also receive emails to\nattest their security groups\n.\nGroup Readers\nUser can add this group as a member on another group.\nNote\n: This only allows this group to be searchable to be added as a member. It won't appear under\nGroups I manage\n.\nCan only be assigned by Grouper IT Admins on the Grouper UI with READ privileges.\nNote: Grouper IT Admins can visit\nGrouper Technical Documentation\nfor more information about privileges. Access restricted to Grouper IT Admins.\nHow to assign or remove Privileges\nTIP\nGroup Managers can assign any privilege on\nExchange Distribution Groups\n, including adding or removing other Group Managers.\nGroup Managers can only assign group members on\nSecurity Groups\n. Other privileges for Security Groups can only be assigned by Grouper IT Admins.\nAssigning or removing privileges is the same as adding or removing members. For step-by-step instructions, please refer to the following guides:\nAdd Members\nRemove Members\nNEED ADDITIONAL SUPPORT?\nFor questions about Group Management or SFU Groups:\nVisit our\nSFU Groups FAQ\n.\nFor additional assistance:\nRequest a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nRelated Services / Offerings (1)\nGroup Management\nGroup Management simplifies access management by letting you use the same group or role across many services at SFU.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=12015&SIDs=1436", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=12015&SIDs=967" ], "tags": [ "permissions", "sfu-groups", "group-manager", "privileges", "group-reader" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=12015", "title": "SFU Groups - Assigning Privileges (Group Managers and Group Readers)", "article_id": "12015" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nThis article is written for anyone who\nsupports SFU Managed Linux workstations, or\nhas purchased storage with the Research Computing Group (RCG)\nBackground\nThe\nSFU Maillist system\nwill be shut down April 30th, 2025. Your existing access control maillists will continue to work for the medium-term future (see below). Read more about:\nSFU's transition\nfrom maillists to Exchange Distribution Groups, SimpleLists, and Campaigner\nGrouper, SFU's new access control and group management system\nWhat do I need to do?\nGather a list\nof affected labs and users. (see \"Can I get a list of labs/file shares...\" below)\nCreate reference groups\nfor each lab. Grouper best practices advise you to create small groups (e.g.,\nref:dept:cmns:labX_members\nand\nref:dept:cmns:labX_admins\n) and add those groups to a larger composite group (e.g.,\nref:dept:cmns:labX_all\n). This allows easy separation of user and admin privileges on Linux hosts and finer-grained management of mailing lists.\nSync your reference groups to Active Directory\nby creating new groups under\nresource:app:ADSFU:SFUGroups.\nActive Directory groups require unique names, so it would be wise to prefix these group names with your school or department name. (Repetition of unit names is discouraged elsewhere in Grouper.) Create e.g.,\nresource:app:ADSFU:SFUGroups:cmns_labX_members.\nAdd the group\nref:dept:cmns:labX_members\nto\nresource:app:ADSFU:SFUGroups:cmns_labX_members\n.\n(Do not add individual users to the\nresource:...\ngroup; add the reference group itself.)\nContact\nresearch-support@sfu.ca\nwith the lab name and group information you used in Step 3.\nWhen do I need to do this?\nActive Directory groups based on maillists will be purged in the medium-term future since they can no longer be updated and thus pose a security risk. An exact date has not been announced but it would be advisable to complete your transition to Grouper by the end of 2025.\nCan I get a list of labs/file shares that I need to update?\nYes! Send an e-mail to\nresearch-support@sfu.ca\nand specify which department/school/unit you're in.\nWill RCG be contacting labs directly?\nDue to limited staffing and a campus-wide user base, we will reach out to users that have not made the transition to Grouper later this year or early next year.\nI use maillists for both access control and e-mail. What should I do?\nYou should still follow \"\nWhat do I need to do?\n\" above. Afterwards, if you need to:\nreach SFU members (and only SFU members),\ncreate an Exchange Distribution Group\n.\nreach internal and external users,\nuse SimpleLists\n.\nreach a large number of external users,\nuse Campaigner\n.", "duplicate_urls": [], "tags": [ "maillist", "research-computing", "grouper", "lab", "Audience" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=12096", "title": "Grouper Migration: Research Storage and Managed Linux Hosts", "article_id": "12096" }, { "clean_body_text": "IT Professional Services\nTraining and Outreach\nOVERVIEW\nMany First Nations and Inuit written languages (orthographies) include characters that are not available on the standard English keyboard. This document includes the following tips to improve typing accuracy, consistency and ease with a focus on hən̓q̓əmin̓əm̓ (Musqueam, Downriver dialect) and Sḵwx̱wú7mesh (Squamish) written languages.\nUse the right font\nCopy and paste from a credible source document\nUse a language specific online keyboard\nDETAILS\n1. Use the right font\nFor most applications, use Arial, SFU’s recommended system font. This is available on all managed devices.\nFor marketing collateral and branded communications use November or Lava, SFU’s recommended licensed standard fonts. For more information see the\nSFU Brand Guidelines.\n2.\nCopy and paste from a credible source document\nThis method is ideal when digital documents are produced by someone familiar with typing Indigenous language. Typically, these documents use fonts with adequate language support such as Arial, Calibri, Times New Roman, Aboriginal Sans, Aboriginal Serif and BC Sans.\nWhen copying from a source document, ensure the text is as the author intended.\nClosely inspect pasted text to ensure it is the same as the source document. Pay special attention to the placement of symbols around characters. Double check the font being used in your target document is correct (see point 1 above).\n3.\nUse a language-specific online keyboard\nIf copying and pasting is not an option or unsuccessful, try using an online keyboard.\nis a recognized online keyboard resource endorsed by\nFirstVoices.com\n, a collaborative platform that contains over 100 Indigenous language keyboards as well as keystroke guides to help input specific characters, symbols and character combinations.\nVisit the hən̓q̓əmin̓əm̓\nonline keyboard\nand\nkeystroke guide\n.\nVisit the Sḵwx̱wú7mesh sníchim\nonline keyboard\nand\nkeystroke guide\n.\nIf copying and pasting from a source document into your target document is unsuccessful, try these steps:\nCopy from the source document into the appropriate online keyboard.\nClick the copy button on the online keyboard.\nPaste into your target document.\nTo input text directly without copying and pasting, use the online keyboard in conjunction with the appropriate language keystroke guide. When complete click the copy button on the online keyboard then paste into your target document.\nis available on multiple platforms including mobile application on iOS and Android.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=12133&SIDs=1353" ], "tags": [ "keyboard", "online", "Communications", "indigenous", "language", "keyman" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=12133", "title": "Tips For Typing Indigenous Language", "article_id": "12133" }, { "clean_body_text": "Information Security\nSecure Computing\nOVERVIEW\nNetwork Access Control (NAC) is a security solution designed to manage and enforce policies for network access, ensuring that only compliant and authorized devices can connect to the network. NAC provides robust protection against vulnerabilities and enhances overall network security.\nSee the network flow diagram for Surrey, Vancouver, and Burnaby.\nDETAILS\nBenefits:\nEnhanced Security: NAC ensures that only compliant devices can securely access the network, reducing the risk of unauthorized access and potential security breaches\nComprehensive Visibility: Real-time monitoring and reporting provide complete visibility into endpoint compliance and network access activities\nSimplified Management: Centralized management of health-check settings and policies simplifies troubleshooting and compliance reporting.\nNAC FAQs\nWhat is Network Access Control (NAC)?\nNAC is a security enhancement tool that ensures only authenticated users and authorized, compliant devices can access SFU’s network, protecting your data and work. NAC strengthens SFU’s defenses against cyber threats and aligns with the goals of\nWhat’s Next: the SFU Strategy\nand the\nSFU IT Plan\n.\nWhen will NAC be implemented?\nSurrey Campus: April 2025\nVancouver Campus: June 2025\nBurnaby Campus: October 2025\nCan I opt out?\nIf you are on a managed PC or MAC, NAC will automatically roll out to your machine. This is an essential security service.\nAm I being tracked?\nOnly your\nmanaged machine is verified on the SFU network; no data is being tracked – NAC does not view your files or web traffic.\nWill this affect my ability to connect to SFU’s network?\nYou will experience no changes in accessing the SFU network at this time. In the near future, compliant managed devices and self-managed devices will be pointed to different networks for security purposes.\nWhat is a managed device?\nFor VPFA staff, managed devices refers to desktops and laptops that are managed by IT Services.\nIf you are part of faculty, you may want to consult with your local IT group as to whether your device is managed by your local IT group or by IT Services.\nStaff and faculty can enroll their devices purchased through SFU's Procurement Services into managed devices, to benefit from standards that ensure the device is secure, license compliant, connected to enterprise resources, and regularly updated and maintained. Managed devices can also be found in offices, lecture rooms, labs, and libraries on campuses.\nSee\nManaged Computer Services\nfor more details.\nHow does nac impact sfu managed devices?\nYou\ndon’t need to take any action and won’t notice any changes on your managed device unless there’s a network compliance issue. NAC operates quietly in the background, ensuring secure access to SFU’s network. You may notice a new NAC icon in the menu bar or system tray of your device. This icon indicates the system is actively managing your network connection to ensure compliance.\nWhat if I\ndon’t have an SFU managed device?\nSelf-managed devices will move to a different network and may have future network limitations\n.\nWho should I contact if I have questions or encounter issues?\nPlease contact the Network Services team at\nns-help@sfu.ca\nif you have questions.\nTo report an issue, you or your local IT admin can create a ticket in\nTDNext\n.\nFor Local IT Staff:\nWhat actions are\nrequired from Local IT?\nLocal IT should check the common local security control points:\nLocal OS (Mac, Windows, Linux), investigate local firewalls\nMac and Linux hosts - check \"allow.host\" and \"deny.host\"\nWindows clients - check group policies\nDedicated firewall rules or ACLs on networking equipment\nCentral IT will adjust the 172.16 IP space rules where known, but Local IT should reach out to SFU Cloud if there are specific rules to be changed on individual servers.\nIf Local IT groups are unsure of which static IP addresses are under their control, a IT helpdesk ticket can be created to identify the domains and associated IP addresses.\nWill NAC affect our faculty's specialized equipment?\nIT Services will work directly with Local IT teams to ensure proper configuration and continuity of service for specialized equipment.\nWhat about systems with fixed IP addresses?\nIT Services will work with local IT to manage the transition to DHCP and provide specific instructions when action is needed. Do not make any IP configuration changes until directed.", "duplicate_urls": [], "tags": [ "network", "nac" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=12336", "title": "Network Access Control (NAC) FAQ", "article_id": "12336" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nCopilot\nCopilot Agents are a way to expand your interactions in Copilot with customized instructions, actions, or knowledge sources so you can create consistent and personalized experiences.\nFor a visual introduction to Copilot Agents, see:\nGetting to know Copilot Agents\nSign in to Copilot\nThere are several ways to start a Copilot Agent, either by describing what you'd like it to do by having a conversation with Copilot itself or by configuring it directly. For a quick visual overview on creating an agent, see:\nCreating agents in Copilot\n.\nAs you create an agent, you'll be able to provide:\nInstructions that tell it how to act an behave.\nKnowledge sources that tell it what it should know.\nInstructions\nInstructions define how your Copilot Agent should act and respond. For example, instructions for a \"tutor agent\" can change it's behaviour so it challenges you to explain your reasoning when answering questions rather than simply providing you with answers.\nInstructions should include:\nPurpose\nGeneral guidelines, including general directions, tone, and restrictions\nSkills\nIn addition, when relevant, instructions include:\nStep-by-step instructions\nError handling and limitations\nFeedback and iteration\nInteraction examples\nNon-standard terms\nFollow-up and closing\nTo learn more about effective instructions, see:\nWrite effective instructions for declarative (Copilot) agents\nBelow are also some examples of instructions to help you get started:\nIdea Coach\nYou are a personal assistant called Idea Coach, who helps to facilitate a brainstorming session and to plan brainstorming sessions.\nYou should use a fun, collaborative tone to inspire creativity.\n\nWhen you have questions you **must** only send questions one at a time to not overwhelm the user and to keep conversation bi-directional and multiturn. You should always contextualize the response you provide, based on the inputs the user has given you and their goal.\nAsk additional questions where necessary to clarify and confirm your understanding. Last but not the least **always ask** the user has and confirm if the user wants to make changes to any of your suggestions.\nAt the end of each interaction on a specific topic with the user ask how you did and recommend using the thumbs up and down feature in Copilot.\n\nYou should follow these guidelines for the following subjects:\n\nFor **Brainstorm a topic**: You should act as a session host and help brainstorm about a topic you will ask for. You need to be creative, engaging and ask your questions one by one to create a multiturn conversation flow with the user and help achieve their goal.\n\nFor **Planning a brainstorming session**: ensure you customize the agenda to the specific objectives, you should ask the user the following questions in sequential order, to ensure they provide the right context:\n- What is the brainstorming topic?\n- When do you want to run your workshop?\n- How long should the workshop be?\n- What are the ideation objectives?\n- Is the session in person remote or hybrid?\n- How many people will take part in the workshop\nYou should make detailed creative suggestions for topics and activities that should be discussed and used during each part of the agenda and incorporate the time suggested by the user into the agenda to make sure things run on time. You will write a detailed agenda that a knowledge worker could use to help them facilitate a brainstorming session with their colleagues on a particular topic.\nPlease format the agenda in tabular form, to include specific questions and discussion points for each phase.\n\nFor **helping find creative exercises**: Ask the user for the exercise objectives, the number of attendees and how long it should last. Then propose at least 3 exercises that would fit the user scenario.\n\nFor **Idea Organization**: Ask the user for more context about the exercises they ran, then propose some tools or technics to help prioritize the Ideas got from this brainstorming session. You should not prioritize the ideas the user provides you with but rather offer help to rate, prioritize those with no bias.\n\nFor **Feedback and Improvement**: Ask the user about the session, how it ran, how they felt about it, what was were the pain points, what was the output so you can provide some feedback. Your feedback should be structured with clear solutions to improve and you should open discussions with the user to see how you can help more.\n\nFor **Training and Development**: First ask the user if they want to improve some specifics skills or want to grow in general. Then ask the user to rate themself on Brainstorming Session on a scale of 1 to 10 and finally ask them 5 questions to assess the level based on the first response. Then provide a training plan to help them grow on the subject with training, exercises and technics.\n\nFor **Assess my skills**: Ask the user what skills they want to improve. Then ask the users 4 questions (one at the time) that would help you assess their level on the matter. Then share a direct and informative assessment of the user master ship and ask them if they want you to create a training plan.\nWriting COach\nYou are a Writing Coach. Your role is to provide detailed and constructive feedback on the following piece of writing and assist with writing tasks.\n\n**Skill 1: Coach me on an existing text**\n- Focus on clarity, coherence, grammar, syntax, tone, style, and overall impact.\n- Suggest specific improvements or alternatives.\n- Ask for the type of text (e.g., email, report, story) for tailored feedback.\n- Request the piece of writing for feedback.\n- Use a fun, collaborative tone to inspire creativity.\n\n**Skill 2: Help change the tone of an email or message**\n- Ask for the desired tone and specific points to highlight.\n- Provide examples of different tones (e.g., formal, casual, friendly).\n\n**Skill 3: Translate a piece of text into another language**\n- Ask if any cultural nuances should be considered.\n\n**Skill 4: Teach me how to write instructions**\n- Ask for a description of the feature to explain.\n- Write clear and concise instructions.\n- Ensure the instructions are easy to follow and understand.\n\n**Skill 5: Help me write a story**\n- Ask for details about the customer story (e.g., customer name, company, key points).\n- Assist in structuring the story with a clear beginning, middle, and end.\n- Provide suggestions to make the story engaging and impactful.\n\n**Skill 6: Help me write a whitepaper**\n- Assist with identifying the topics to cover.\n- Help define the target audience.\n- Provide guidance on the style (e.g., discussion, proof, pitch new idea).\n- Focus on enhancing clarity, coherence, and overall impact.\n- Suggest specific improvements or alternatives to make the whitepaper more engaging and effective.\n- At the end of each interaction on a specific topic with the user ask the user how you did and recommend the user to use the thumbs up and down.\nPresentation Planner\nYou are a declarative agent that helps give guidance on creating better slide presentations for executive audience.\n\nIf the user does not provide a duration of the presentation, please prompt the user for the duration.\nIf the user does not provide a slide with asks to the executives, please prompt the user to confirm they do not have any asks. Suggest if they don't to have any asks to provide a summary slide to wrap up the presentation.\n\nYou should follow these guidelines:\n1. Limit Text Quantity: 5/5/5 Rule: No more than 5 words per line, 5 lines of text per slide, and avoid more than 5 consecutive text-heavy slide.\n2. Focus on a Single Idea per Slide: Concentrate on one main point per slide to prevent overwhelming the audience and to maintain a clear narrative\n3. Maintain Consistent Design: Use uniform fonts, colors, and layouts throughout the presentation to create a cohesive and professional appearance\n4. Enhance Readability: Choose simple, sans-serif fonts like Arial or Calibri.Ensure text is large enough to be read from a distance; a minimum of 24-point font is recommended. Use high-contrast color combinations between text and background to improve visibility.\n5. Utilize Visuals Effectively: Incorporate relevant images, charts, and graphs to support and illustrate key points, aiding in audience comprehension.\n6. Incorporate White Space: Allow for adequate white space to prevent slides from appearing cluttered, helping to direct focus and improve readability.\n7. Get timing right: When adhering to the “one idea per slide” principle, the time spent on each slide can vary based on the complexity of the content and the overall length of your presentation. A general guideline is to spend approximately 1 to 2 minutes per slide. This pacing allows for a thorough explanation of each idea without overwhelming the audience. For instance, in a 20-minute presentation, you might have around 10 to 15 slides, dedicating about 1 to 2 minutes to each.\nMeeting summary and agenda planner\nYou are an administrative assistant at a learning institute, assisting an administrator in summarizing their recent meeting notes.\n\nInitial Inquiry: Begin by asking, \"Which department or team do you oversee, and what was the meeting's main topic?\"\n\nGathering Information: After receiving their response, request, \"Please provide the meeting notes or transcript.\" Once received, confirm, \"Is this the complete set of notes, or are there more?\" If more notes are available, ask for them. If not, proceed to the next step.\n\nSummary Goals: Ask, \"Would you like a summary? If yes, are there specific points or goals you'd like highlighted?\"\n\nCreating the Summary: Summarize the meeting, focusing on:\n\nKey takeaways\nConclusions\nRecommended next steps\nA proposed agenda for the subsequent meeting, prioritized by urgency, importance, and dependency.\nFor each point, use a bolded two-word heading for easy scanning.\n\nBrevity: Ensure the summary is concise, ideally no more than 10% of the original length and up to one page.\n\nFeedback: After presenting the summary, ask, \"Would you like any revisions or have additional input? I can also format this as a message for your team or supervisors.\"\n\nConclusion: Conclude by saying, \"Thank you for the information. Please let me know how I can further assist you.\"\n\nRemember to be methodical, ensuring you've gathered all necessary details before summarizing.\n\nWrap up the conversation by thanking and encouraging the administrator.\nAdditional examples (and credit) can be found at:\nMicrosoft Prompts for EDU\nKnowledge Sources\nKnowledge sources further inform your agent about what it should consider and specialize in so it can help answer your questions.\nIf you have\nCopilot Chat\n, you'll be able to add any publicly accessible website as a knowledge source.\nIf you have\nMicrosoft 365 Copilot\n, additional knowledge sources (such as SharePoint Online sites and documents) will be available.\nCopilot Agent Templates\nNot sure where to start when creating an agent, or creating one for the first time? Kick-start your experience using pre-made templates that provide instructions and prompt suggestions. To get started with Copilot Agent templates, see:\nOverview of agent templates\nRelated Articles (4)\nAdditional Learning Resources for Copilot\nResources and learning paths that can help you get started with Microsoft 365 Copilot.\nCopilot Chat\nLearn about Copilot Chat, a generative AI assistant on the Microsoft 365 platform that is available to everyone at SFU.\nIntroduction to Prompts in Copilot\nGet familiar with the basics of constructing good prompts and learn about a few prompt engineering techniques so you get the most out of your questions to Copilot.\nMicrosoft 365 Copilot\nLearn more about Microsoft 365 Copilot (a personalized productivity AI assistant) at SFU.", "duplicate_urls": [], "tags": [ "Microsoft-Copilot", "AI", "What's Included in this Article", "What are Copilot Agents", "Getting Started with Copilot Agents", "What are Copilot Agents?" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=12408", "title": "Copilot Agents", "article_id": "12408" }, { "clean_body_text": "Desktop and Mobile Device Support\nManaged Devices\nOVERVIEW\nMicrosoft will end support for Windows 10 in October 2025, meaning they will stop providing software updates or security fixes, making it necessary for all SFU managed devices to transition to Windows 11. This upgrade ensures continued security, performance, and compatibility with the current tools and applications.\nThis upgrade is part of SFU's broader digital transformation and commitment to delivering accessible, user-friendly technology that supports the university community's work and collaboration.\nWHAT'S CHANGING?\nIT is upgrading managed devices to Windows 11 to give users a faster, secure and more reliable computing experience. Notable changes include start menu layout updates, a new file sharing interface and added AI Copilot features.\nNEXT STEPS\nIf your computer is managed by IT Client Services:\nWhen:\nUnits will receive an email with details notifying them in advance of their two-week window to complete the upgrade.\nTo avoid interruptions, we encourage you to complete the upgrade during your assigned window. If you miss the deadline, Windows 11 will be installed automatically at the end of the day on the following Friday to make sure your device stays secure and supported.\nWhat to do before the upgrade:\nTo avoid potential loss of data, ensure you backup all your important files to your departmental shared drive or OneDrive ahead of time. Training resources on how to use OneDrive are available\nhere\n.\nHOW TO UPGRADE YOUR DEVICE\nStep 1: Press the\nWindows Start Key\nand search for\nSoftware Center\n.\nStep 2: Open\nSoftware Center\napplication.\nStep 3: Select\nOperating Systems\non the menu.\nStep 4: Select\nUpgrade to Windows 11E x64 24H2 Feb 2025\nand click\nInstall.\nStep 5: Leave your device plugged in and turned on to complete the upgrade. Your device will restart automatically.\nFAQS\nHow Long does the upgrade take?\nIt will take approximately 45 – 60 mins to complete, depending on your internet connection.\nHow will I know when my unit's Upgrade Window is?\nUnits will receive an email to complete the upgrade in advance of their designated upgrade window. The last day to complete the upgrade on your own and the day devices will be upgraded automatically will be noted.\nWhat if I forget to Upgrade My Device During the Upgrade Window?\nCompatible Client Services managed devices within your unit will automatically be upgraded end of day on the Friday after your deadline. The exact date will be listed in the email from your unit’s EA.\nWhat if I'm Away during the upgrade Window for my Unit?\nIf\nyou’ll\nbe away, leave your device at your desk - turned on, logged off\nand plugged in - so the upgrade can run automatically.\nI'm unsure if my device is managed by Client Services. Who should I contact?\nKindly contact your unit's admin lead.\nWhat happens if my device is not compatible with Windows 11?\nIT Services will contact you or your unit admin with upgrade or replacement options.\nIf you have a question about upgrading your device to Windows 11 but don't see it here, please contact the Service Desk.\nSubmit a ticket\nRelated Articles (1)\nManaged Devices Overview and FAQs\nLearn about supported operating systems, computer models, remote access and frequently asked questions related to managed devices at SFU.", "duplicate_urls": [], "tags": [ "Windows", "device", "Managed-Windows", "Managed-Devices" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=12590", "title": "Upgrade Your Device to Windows 11", "article_id": "12590" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nComputing Account\nOVERVIEW\nThis article explains how to reset the password associated with your Computing ID (ex. kipling) or username. It requires knowledge of your Computing ID, your SFU ID number (also known as your 9-digit student number or employee ID number), and either access to your recovery email address or knowing the answer to your security question.\nReset your Computing ID password\nUsing your recovery email address\nUsing your security question and answer\nSetting a new password\nUnable to reset your password\nFAQ's\nIf you can log in and want to change your password, visit\nmy.sfu.ca/ChangePassword\n.\nDETAILS\n1. Reset your Computing ID password\nTo reset your password:\nVisit\nmy.sfu.ca/ForgotPassword.\nEnter your Computing ID (ex. kipling - should not contain @sfu.ca or an underscore \"_\") in the\nUsername\nfield and your SFU ID number in\nSFU ID\nfield.\nSee our\nFAQ\nif you need help retrieving your Computing ID or your SFU ID number.\nYou should either have a recovery email address set or a security question available for you to answer. The answer to your security question is case-sensitive.\nUsing your recovery email address\nTo send yourself a password reset link to your recovery email:\nSelect\nSend email\n.\nAn email from IT Services (noreply@sfu.ca) will be sent to the recovery email within a few minutes. If you don't see it, check your junk or spam folders.\nOpen the link from the email and you'll be prompted to set a new password.\nUsing your security question and answer\nTo reset your password using your security question and answer. Please note that the answer is\ncase-sensitive\n:\nEnter the answer to your question.\nSelect\nSubmit answer\n.\nIf correct, you'll be prompted to set a new password.\n2. Setting a new password\nWhen setting a new password, make sure it's one you haven't used before. Your new password also needs to be sufficiently strong or complicated enough to allow you to set it. You may wish to use a password manager or your device's suggested password for a stronger password.\n3. Unable to reset password\nIf you encounter the following scenario:\nYou don't have a recovery email address set or can't access it\nYou can't answer your security question or don't have one set\nAny other issues with resetting or setting a new password\nContact the IT Service Desk\nfor assistance.\n4. FAQ's\n1. How do I RETRIEVE my SFU ID number?\nRole\nHow-to\nStaff/Faculty\nStaff members can contact\nSFU's People Strategies\nto retrieve their SFU ID.\nFaculty members can contact the\nFaculty Relations reception desk\nto retrieve their SFU ID.\nStudents\nContact\nRegistrar and Information Services\nto retrieve their SFU ID number.\nAlumni\nFor alumni who graduated prior to 2009, your records may need to be verified by our Alumni Relations team before it can be made available. Fill out the SFU ID retrieval form:\nhttps://www.sfu.ca/alumni/forms/student-number-request.html\nOtherwise, contact\nRegistrar and Information Services\nto retrieve your SFU ID number.\nOther\nIf you did not complete a degree or diploma from SFU, contact\nRegistrar and Information Services\n.\nRole accounts\nContact the\nIT Service Desk\n.\n2. How do I Retrieve my COMPUTING ID?\nOnce you have your SFU ID number, you can retrieve your Computing ID:\n1. Visit\nmy.sfu.ca/ForgotUsername\n2. Submit your SFU ID number and date of birth\n3. How do I Update my recovery email address?\nOnce you've recovered your password, you can update your recovery email address by doing the following:\nRole\nHow-to\nStaff/Faculty\nSign into\nmyINFO\nIn the “Employee Self Service” page, select\nPersonal Details\n, then\nContact Details\nIf you have an external email address set, it will be listed as “Other”. If the address is not current and correct, click the “>” to the right of your listed address\nOn the dialogue box that appears, ensure that “Email type” is set to “Other” and enter your preferred external email address. Click “Save” when done.\nIf you do not have an “Other” address listed, click the “+” icon in the Email section of the Contact Details page to add a new address\nStudents\nSign into\ngo.sfu.ca\nSelect\nStudent Centre\nIn the section with the heading “Personal Information”, select “email” from the “drop down at the bottom of the section\nIn the “Email Type” column, choose “Other”, enter your external email address and click Save\nAlumni, Other, and Role Accounts\nContact the\nIT Service Desk\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=12702&SIDs=952" ], "tags": [ "computing-account" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=12702", "title": "Resetting your Computing ID password", "article_id": "12702" }, { "clean_body_text": "Desktop and Mobile Device Support\nManaged Devices\nOVERVIEW\nSFU is introducing device hardening policies to enhance the security of university-managed computers. These policies ensure devices follow standardized, secure settings that help protect university systems, data, and users.\nMost users will not notice any major changes. In some cases, you may see prompts in Microsoft Office when working with macros:\nExample\n: A yellow banner warning may appear when opening Word, Excel, or PowerPoint files with macros. This is normal and part of Microsoft’s built-in security.\nDETAILS\nWhat to Expect After Hardening\nChange\nWhat It Means\nMicrosoft Office Macro Warnings\nYou may see an \"Enable Content\" warning banner in Office documents that contain macros. If the file is from a trusted source, you can manually enable the content.\nNo Impact to Daily Workflows\nMost applications and processes will continue to work as usual.\nPossible Restrictions\nIn rare cases, you may notice new restrictions or behaviors (e.g., blocked features or access prompts).\nWHAT TO DO\nUse your device as normal as most workflows are unaffected\nNote Office macros and enable content in trusted documents\nLog a\nticket\nto report unusual behaviours or errors using TDX", "duplicate_urls": [], "tags": [ "Microsoft", "device", "Managed-Devices", "policy", "security" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=12826", "title": "Managed Device Hardening Rollout", "article_id": "12826" }, { "clean_body_text": "Teaching and Learning\nLearning Management\nOVERVIEW\nAs SFU\ntransitions from Canvas On-Premise to Canvas Cloud\n, this guide is designed to support faculty and staff in understanding the key changes, new features, and functional differences between the two platforms. Whether you're preparing for upcoming courses or exploring new tools, this document provides a clear comparison to help you navigate the shift with confidence.\nYou'll find detailed overviews of enhanced capabilities such as New Quizzes and New Analytics, as well as side-by-side tables outlining differences in access, navigation, course features, and compliance. This resource aims to ensure a smooth and informed transition for all SFU educators and support staff.\nKey Features\nDifferences Comparison\nNote\n: Canvas Cloud is currently in the pilot stage. Settings may slightly differ on the official launch in January 2026.\nKEY FEATURES\nThe following highlights key features now available to SFU as part of the transition to Canvas Cloud:\nNEW QUIZZES\nNew Quizzes is a quiz engine that integrates with Canvas and replaces the classic quizzes functionality currently existing in Canvas.\nNew Quizzes includes:\nEnhanced user interface for quiz building\nNew question types (e.g., hotspot, categorization, ordering)\nPartial credit on multiple choice questions\nPrinting (e.g., print blank quizzes or with answers)\nItem bank searching and filtering\nOption to require a waiting period between attempts\nOption to show an on-screen calculator\nMore granular shuffling options\nAdditional features on student moderations and accommodations\nAdditional features on reporting and analytics\nFor more information, visit Instructure’s webpage:\nWhat is New Quizzes?\nFor a detailed list of feature comparison on Classic Quizzes and New Quizzes, visit Instructure’s documentation:\nQuizzes Feature Comparison\nNOTE\nYou can convert Classic Quizzes into New Quizzes. Once a Classic Quiz is converted, it cannot be reverted. On the Quizzes page, select\non a Classic Quiz, then\nMigrate\nto convert.\nNew Quizzes do not have a survey feature at this time. If you need this feature, continue using Classic Quizzes until the vendor implements this feature.\nItem Bank (newer version of Question Bank) is intended to be used with New Quizzes. Question Bank is only compatible with Classic Quizzes.\nNEW ANALYTICS\nNew Analytics provides interactive graphs and tables that allow instructors and students to track data related to course grades, activity, and communication.\nNew Analytics enables:\nInstructors\nto track student grades, submission status, weekly course activity, individual student participation, and online attendance. There are also built-in features to message students based on their submission status or grade.\nStudents\nto view and download data about their course grades, weekly online activity, and Inbox communication.\nFor more information, visit Instructure’s webpage:\nWhat is New Analytics?\nDIFFERENCES COMPARISON\n= Available\n= Partially or significantly different\n= Not available\nACCESS AND COURSE CREATION\nCANVAS ON-PREMISE\nCANVAS CLOUD\nCanvas Weblink (URL)\ncanvas.sfu.ca\ncanvas-old.sfu.ca (Starting January 2026)\ncanvas-new.sfu.ca (temporary)\ncanvas.sfu.ca (Starting January 2026)\nCanvas Mobile\n​\n​\n​\n​\n(In January 2026, all mobile users will be asked to re-sign in)\nQR for Mobile Login\n​\n​\n“Start a New Course” Tool\n​\n​\n​\n​\nCredit Course Shell Creation\nRequest using the “Start a New Course” Tool.\nThe \"Start a New Course\" tool remains available.\nIn addition, course shells will now automatically be created one semester prior to start of class.\nSee\nChanges to Credit Course Shell Creation\nfor details.\nCanvas Commons\nwith a US database\n​\nwith a Canadian database\nAvailable content will be different.\nCanvas Spaces\nRetired in 2024.\nNo longer available.\nAccess Tokens\n​\n​\n​\n​\nNAVIGATION AND USER FEATURES\nCANVAS ON-PREMISE\nCANVAS CLOUD\nRecent History\nQuickly navigate to previously visited pages on Canvas.\n​\n​\nSetting\n: Disable Celebration Animations\n​\n​\nSetting\n: Disable Keyboard Shortcuts\n​\n​\nSetting\n: Dyslexia Friendly Font\n​\n​\nNotification\n: Reported Reply (for instructors)\n​\n​\nCOURSE FEATURES\nCANVAS ON-PREMISE\nCANVAS CLOUD\nNew Quizzes\nA new quiz engine that integrates with Canvas.\nAvailable as Classic Quizzes\n​\n​\nNew Analytics\nProvides interactive graphs and tables that allow instructors and students to track data related to course grades, activity, and communication.\n​\n​\nEnhanced Rubric\nProvides visual and functional enhancements to Rubrics.\n​\n​\nNeeds to be enabled in course settings\nDiscussion Summaries (AI)\nUses a generative AI model to provide instructors summaries of key points, questions, and ideas in a discussion thread.\nDisabled globally until approved.\nCourse Pacing\nDefines a pace in which students must complete course tasks. Typically for asynchronous courses.\n​\n​\nNeeds to be enabled in course settings\nDocViewer\nA tool that allows annotations on uploaded online assignment submissions.\nA custom document preview tool is used.\n​\n​\nNow built-in.\nDifferentiation Tags\nLabel students or groups based on learning needs, styles, or interests. Can be used with the \"Assign To\" feature.\n​\n​\nItem Bank\nProvides visual and functional enhancements to Question Bank.\nAvailable as Question Bank which is compatible with Classic Quizzes.\nItem Bank is available to use with New Quizzes.\nDiscussion: Enhancements\nIncluding Sorting, Marking as Read, Copy Link, Quote Reply.\n​\n​\nNeeds to be enabled in course settings\n​\n​\nDiscussion: Anonymous Replies\nDiscussions and replies can be anonymous when set up by the instructor.\n​\n​\nNeeds to be enabled in course settings\n​\n​\nDiscussion: Graded Checkpoints\nGraded discussions can have checkpoints for more granular grading requirements.\n​\n​\n​\nDiscussion: Report Inappropriate\nStudents can report inappropriate replies which notifies the instructor.\n​\n​\nSCORM LTI\nUsed for importing SCORM files such as assignments or item banks.\n​\n​\nDefault due time\nSets the default time of day when setting due dates.\n​\n​\nCustom Course Alerts\n​\n​\n​\n​\nCollaboration: Etherpad\n​\n​\nOnly as a\nstandalone tool\n. Integration is not available.\nCollaboration: Google Drive\n​\n​\n​\n​\nCollaboration: Microsoft 365\nComing soon.\nSpeedGrader\n​\n​\n​\n​\nMastery Paths\n​\n​\nNeeds to be enabled in course settings\n​\n​\nNeeds to be enabled in course settings\nOutcomes\n​\n​\n​\n​\nLearning Mastery Gradebook (for Outcomes)\n​\n​\nNeeds to be enabled in course settings\n​\n​\nNo longer needs enabling\nSECURITY, PRIVACY AND COMPLIANCE\nCANVAS ON-PREMISE\nCANVAS CLOUD\nServer Location\nSFU’s Datacenter\nInstructure’s Datacenter (Canada)\nLTI installation\nNo restrictions\nRestricted to EduApp Center.\nCustom LTI installation need approval.\nCourse Storage Quota\n5 GB\n0.5 GB\nSee\nStorage in Canvas Cloud\nfor details.\nPersonal Storage Quota\n1 GB\n0.05 GB\nSee\nStorage in Canvas Cloud\nfor details.\nGroup Storage Quota\n1 GB\n0.05 GB\nSee\nStorage in Canvas Cloud\nfor details.\nCourse Retention\nNot Set\nNo changes at this time.\nRRSDA is in the early stages of drafting and anticipates broader stakeholder consultation in 2026. See our course retention\nFAQs\n.\nMaintenance Window\nAd-hoc, as needed.\n1st and 3rd Thursday of the month from 12:05 a.m. to 2:05 a.m. PST (UTC –8)\nNote\n: Canvas Cloud is currently in the pilot stage. Settings may slightly differ on the official launch in January 2026.\nNEED ADDITIONAL SUPPORT?\nFor questions about Canvas migration:\nVisit our\nCanvas Migration FAQs\n.\nFor pedagogical or instructional design questions:\nContact ceehelp@sfu.ca.\nFor additional assistance or technical support:\nRequest a support ticket using\nCanvas - Request Help\n. (Select '\n' as the area of help)\nRelated Services / Offerings (1)\nCanvas is SFU's institutionally supported learning management system.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13049&SIDs=1274" ], "tags": [ "canvas", "migration", "differences", "canvas-cloud", "canvas-on-premise", "new-features", "comparison", "transition", "changes" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13049", "title": "Canvas differences between On-premise and Cloud", "article_id": "13049" }, { "clean_body_text": "IT Professional Services\nIT Communications and Documentation\nOVERVIEW\nChosen names, also known as preferred names, are names that individuals choose to use instead of their legal names. Students, faculty and staff can use a chosen first name that differs from their legal name in SFU’s centrally-managed systems (i.e. goSFU, Canvas, MyInfo and Microsoft Apps).\nWhat you need to know\nSFU is undergoing a digital transformation to optimize our processes, technology and facilities while supporting our students, faculty and staff to achieve our academic mandate. As part of this digital transformation, we are phasing out certain systems and standardizing technology in use across SFU.\nName changes are now integrated across our centrally-managed systems: goSFU, Canvas, MyInfo and Microsoft Apps. However, there are additional third-party systems and programs that are not supported by central IT and managed by faculty administration. For those systems, there may be a different process and contact person to change your name. Please reach out to faculty administration or your supervisor for more information on those systems.\nAs our central systems and processes continue to evolve, updates may be available, and this webpage will be updated.\nHow to change your name in SFU systems\nThe below article provides step-by-step instructions on how to change your name in our centrally-managed systems.\nFor Students:\nChanging your name in goSFU\nChanging your name in Canvas\nFor Faculty and Staff:\nChanging your name in myInfo\nChanging your name in Canvas\nMore Information\nFrequently Asked Questions\nSeeking Additional Assistance\nFOR STUDENTS\nChange your name in goSFU\ni. Current students, please go to\ngoSFU\nand sign in with your computing ID and password. Applicants, please go to\napplicant.sfu.ca\nand sign in with your student number and password.\nii. Click on Student Centre\niii. Scroll down to Personal Information and click on Names from the list.\niv. Click on ‘Edit’ icon for Chosen Name.\nv. You can only update the First Name and Middle Name. After clicking on ‘Save’, you will see the Chosen Name has been updated successfully.\nChange your name in Canvas\nGo to your Canvas profile and update your Display Name.\nHere are more instructions\nto guide the process.\nAfter January 2026, Canvas will automatically update with goSFU\nWill my chosen name automatically update in Canvas?\nYes, starting January 2026, Canvas will automatically update directly with goSFU (students). Until then, manual updates are required.\nUpdating your goSFU and Canvas accounts will update the following systems:\nMicrosoft Apps (Microsoft Teams)\nCanvas Cloud\nClass and grade rosters\nFOR FACULTY AND STAFF\nChange your name in myInfo\nStaff:\nContact People, Equity and Inclusion via\npei_reception@sfu.ca\nor call 778-782-3237\nFaculty:\nContact Faculty Relations via\nfrsupp@sfu.ca\nor call 778-782-9715\nYour chosen name will be added to myInfo\nChange your name in Canvas\nGo to your Canvas profile and update your Display Name.\nHere are more instructions\nto guide the process.\nAfter January 2026, Canvas will automatically update with myInfo.\nWILL MY CHOSEN NAME AUTOMATICALLY UPDATE IN CANVAS?\nYes, starting January 2026, Canvas will automatically update directly with myInfo (staff/faculty). Until then, manual updates are required.\nStaff\nwill need to contact People, Equity and Inclusion via pei_reception@sfu.ca or call 778-782-3237 to change their name. For\nFaculty\n, please contact Faculty Relations via frsupp@sfu.ca or call 778-782-9715.\nUpdating myInfo and Canvas accounts will update the following systems:\nMicrosoft Apps(Microsoft Teams)\nCanvas Cloud\nInternal directories and systems as they update\nFREQUENTLY ASKED QUESTIONS\nInstitutional Records\nWILL MY LEGAL NAME STILL BE REQUIRED?\nYes, legal names are still required for some official records (e.g., tax forms). Your chosen name will be used wherever possible for campus systems, IDs, and learning platforms.\nMore information for\nstudents\nis available here:\nhttps://www.sfu.ca/students/enrolment-services/id-card/changing-your-name.html#change-name\nFaculty and staff\ncan contact Faculty Relations or People, Equity and Inclusion for more information and support on legal name changes.\nSystem Integration\nHOW LONG DOES IT TAKE FOR MY CHOSEN NAME TO APPEAR ACROSS SYSTEMS?\nOnce you update goSFU or myInfo, your chosen name will appear in connected systems (like Canvas, Microsoft Teams, UPASS, and ID Cards) within 24 hours.\nWHERE WOULDN't MY CHOSEN NAME AUTOMATICALLY APPEAR?\nZoom does not automatically update when you change your chosen name in goSFU or myInfo. If you use Zoom for classes or meetings, you’ll need to update your display name directly in Zoom.\nThere are additional third-party systems and programs that are not supported by central IT and managed by faculty administration. For those systems, there may be a different process and contact person to change your name. Please reach out to faculty administration or your supervisor for more information on those systems.\nTechnical and Administrative Support\nWhat IF my chosen name isn't updating correctly?\nPlease submit a\nsupport ticket\nthrough the IT Service Desk and we can support your requests.\nNote: There are additional third-party systems and programs that are not supported by central IT and managed by faculty administration. For those systems, there may be a different process and contact person to change your name. Please reach out to faculty administration or your supervisor for more information on those systems.\nCan I change my computing ID and/or email alias to reflect my chosen name?\nEmail aliases may be updated; this process is made possible by submitting a\nsupport ticket\nto IT.\nCanvas Integration\nWILL MY CHOSEN NAME AUTOMATICALLY UPDATE IN CANVAS?\nYes, starting January 2026, Canvas will automatically update directly with goSFU (students) and myInfo (staff/faculty). Until then, manual updates are required.\nStaff will need to contact People, Equity and Inclusion via pei_reception@sfu.ca or call 778-782-3237 to change their name. For Faculty, please contact Faculty Relations via frsupp@sfu.ca or call 778-782-9715.\nSEEKING ADDITIONAL SUPPORT\nStudents, faculty and staff can request an updated SFU ID card. Visit the\nSFU ID Card name change\npage for more information.\nSubmit a\nsupport ticket\nthrough the IT Service Desk.\nMore information on SFU’s commitment to inclusive environments can be found here:\nChosen Names at SFU\n.\nFor information on names for graduation documents and convocation, see the\nConvocation checklist\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13391&SIDs=1465" ], "tags": [ "how-to", "How-To-Guide", "canvas", "change", "name" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13391", "title": "Changing Your Name in SFU Systems", "article_id": "13391" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nPrivacy and Security Guidance for using Microsoft 365 Copilot\narticle, we introduced the\nS.A.F.E-A.I.\nprinciples — a way to help you engage with AI technologies responsibly and confidently. In this article, we’ll take a closer look at each principle, explore what they mean in practice and highlight how they’re being applied at SFU. By understanding and applying these principles, you’ll build the confidence and critical thinking skills needed to evaluate AI tools thoughtfully, ask the right questions and make responsible choices in your work.\nWhat's Included\nS\necure\nA\nccountable\nF\nair\nE\nxplainable (Transparency)\nA\nuditable (Safety & Reliability)\nI\nnclusive\nSecure\nOne of the most pressing aspects of responsible AI is addressing\nprivacy and security concerns\n. As AI systems, particularly generative AI, become more powerful, they introduce new risks to data security, personal privacy and even broader cybersecurity. There is a lot to consider in this section, so we'll outline some of the key concerns and challenges.\nData Privacy and Unintended Exposure\nAI systems often train on large data sets that include personal or proprietary information. A major concern is\nunintended data leakage\n– models might inadvertently expose sensitive information that was in the training data. For instance, if employees input confidential text into a generative AI service, that data might get used to further train the model and later emerge in another user’s output.\nGenerative AI models can “remember” fragments of their training data\n, raising the risk that private information (like a person's contact info or proprietary code) could be regurgitated in responses. As a precaution, many organizations limit what data can be fed into public AI tools and AI providers are working on techniques to better\nfilter or forget sensitive training data\n.\nNOTE:\nCopilot is is an institutionally reviewed AI solution that includes security and privacy guardrails to safeguard data; it's safe to use for work, study and research at SFU. Be careful when using non-reviewed public AI solutions, which can collect, store and use data you provide in unintended ways. You may be providing sensitive information to an entity that has no relationship, commitment, or responsibility to the university community.\nIntellectual Property and Copyright\nGenerative AI raises questions about intellectual property (IP). Models trained on vast internet data might output content that unintentionally\ncopycats copyrighted material\n. For example, a generative model might produce a passage of text almost identical to something in its training set (e.g., from a book or article), or an image model might generate something that resembles a specific artist’s work. This blurring of originality complicates who owns AI-generated content and whether using certain training data infringes copyrights. Organizations deploying generative AI must be careful to avoid legal issues from AI output.\nResponsible AI use entails respecting IP rights\n, perhaps by curating training data or allowing authors to opt out and by guiding users to use AI outputs ethically (not passing off AI-generated art as human-made if that violates terms, for instance).\nNOTE:\nCopilot is included in\nMicrosoft's Copyright Commitment\nwhich assumes legal responsibility for copyright challenges\nwithin reason\n. Do not use Copilot to infringe, misuse, or create harmful content related to intellectual property.\nRegulatory Compliance\nPrivacy laws like\nFIPPA\n(in B.C., Canada) or\nGDPR\n(in Europe) and various data protection regulations worldwide impose requirements on automated decision-making and data handling. Organizations using AI need to ensure\ncompliance\n, such as providing explanations for decisions, obtaining consent for personal data processing and enabling individuals to opt out of purely AI-based decisions. Future AI-specific regulations (like the proposed\nCanadian Artificial Intelligence Data Act\n) will likely enforce certain privacy and transparency standards. Staying ahead of these\ngovernance requirements\nis a part of responsible AI strategy for any institution.\nSFU Guidance\nAI systems must protect personal data and be built with strong safeguards against unauthorized access. Security ensures that information is handled responsibly throughout the system’s lifecycle and that robust security controls are in place to prevent abuse.\nUse only university-reviewed systems when entering personal information into AI tools, to ensure compliance with institutional privacy and security standards.\nConduct\nPrivacy Impact Assessments (PIAs)\nfor new AI solutions, and update PIAs if they have significantly changed.\nApply security safeguards proportional to\ndata sensitivity\n.\nWhile evaluating AI solutions, choose privacy-protective technologies.\nAccountable\nAccountable\nmeans that\norganizations and people remain responsible for the outcomes of AI systems\n. If an AI system causes harm or makes a mistake, there should be a clear path to address it and a person or team responsible for it. The idea is that AI should not be an excuse to “pass the buck” – those who use AI must ensure it is used correctly and take responsibility for its impacts.\nSFU Guidance\nOrganizations must remain answerable for how AI systems are developed and used. This includes ensuring decisions can be traced, data is used legally, and people—not machines—are ultimately responsible.\nYou remain accountable for content generated by AI solutions you use, including the impacts of its use elsewhere.\nResponses from AI generated content must not be treated as a source of authority.\nIf you are an SFU employee, do not use AI to collect personal information from public sources (such as websites, social media...etc.) except where specifically authorized and only after informing the individuals whose data is being collected.\nUnderstand that when AI generates information about a specific person—even if it's guessed or inferred—it still counts as personal data and must be handled according to privacy laws.\nEnsure that any personal information entered into AI systems is handled in accordance with the original Collection Notice and relevant privacy obligations, including the\nFreedom of Information and Protection of Privacy Act.\nor applicable university policies for your area.\nWhen considering AI solutions identify the impacts they could have on individuals or groups. Evaluate if it will be necessary for your purpose and not merely convenient.\nFair\nAI systems should\ntreat individuals and groups fairly\n, avoiding discrimination. This means the AI’s decisions or outputs should not be prejudiced against people on the basis of characteristics like race, gender, or other protected attributes. A known challenge is that AI models can inherit biases present in their training data.\nMitigating bias\nrequires careful data set curation and ongoing evaluation. Techniques include using diverse training data, testing outcomes for disparate impact and correcting any biased decision rules.\nSFU Guidance\nAI should treat individuals equitably and avoid bias in outcomes. Fairness means ensuring that no group is unfairly advantaged or disadvantaged by automated decisions.\nEnsure the content you curate while using AI does not amplify biases or violate human rights, accessibility, or fairness obligations you have at the university.\nExplainable (Transparency)\nThere is a need for\ntransparency in how AI systems make decisions or produce outputs\n. For users and organizations to trust AI, they should be able to get some insight into what data was used and how the model works. This is difficult with complex models (the “black box” problem), but efforts like\nExplainable AI (XAI)\naim to provide human-understandable explanations for AI decisions.\nTransparency also involves being clear when content is generated or consumed by AI. Being transparent helps ensure accountability and allows individuals to contest or question an AI outcome.\nNOTE:\nSome AI solutions may not detail how an answer is being reached. As part of your question you can ask for an explanation to be included in the answer. For example, \"What is the best time to visit Vancouver?\nExplain your reasoning\n\".\nSFU Guidance\nTransparency in AI builds trust and enables scrutiny. Users must be able to understand how AI systems work, verify their outputs, and justify decisions informed by AI.\nYou are responsible for verifying responses provided by AI. If you are unable to verify and explain results, then consider not using them.\nYou remain responsible for the execution and transparency of decisions informed or made by AI Solutions.\nEnsure AI generated content doesn't falsely impersonate or misrepresent you, others, or any other additional commitments you have (such as copyrighted content).\nBe transparent when others are interacting with AI generated content created vs. human generated content.\nMark outputs with significant impact as AI-generated.\nClearly inform people when AI is used in decision-making, with recourse options available.\nAuditable(Safety & Reliability)\nAI should be\nreliable and safe\n, meaning it performs as intended under expected conditions and fails gracefully under unexpected conditions. For instance, if an AI system controls a vehicle or provides medical advice, it must undergo rigorous testing and auditing to handle edge cases and avoid dangerous failures.\nSafety also involves the AI\nnot causing harm\nthrough its output. In generative AI, safety can mean preventing the AI from generating violent or illegal instructions, hate speech, or disinformation.\nSFU Guidance\nAI systems must be regularly reviewed to ensure reliability and safety. Auditing allows issues to be identified early and supports responsible oversight and continuous improvement.\nIf you are using an AI solution, ensure results or content it generates adheres to legal commitments, code of ethics, or other responsibilities you have in your role at the university. It will be incumbent on you to audit your use of AI in a reliable and safe manner. AI itself cannot take responsibility.\nWhen developing and supporting AI solutions that will be used by others, understand your responsibility to maintain them in a reliable and safe manner. Establish regular audits and testing to ensure your AI solution does not cause harm (such as disinformation, hate speech, or violent/illegal instructions).\nRemain informed about the limitations of AI solutions you use and assess whether they are suitable for your use. AI systems can provide inaccurate results if they aren't built for your context.\nInclusive\nAI should be designed to\nempower as many people as possible and avoid marginalizing any group\n. This principle emphasizes user-centric design – making AI accessible and useful to people with diverse backgrounds and abilities. For example, inclusive AI might involve ensuring that a voice assistant works for different accents and speech patterns, or that generative AI tools are available in many languages. In the context of responsible AI, inclusivity overlaps with fairness, but also encourages broad stakeholder input when designing AI (so that many perspectives are considered).\nSFU Guidance\nAI systems should be designed to serve people of all backgrounds and abilities. Inclusivity means considering diverse needs to promote accessibility, representation, and equal participation.\nPrioritize AI solutions that are designed to be accessible and supportive of people with diverse abilities, ensuring everyone can use and benefit from them.\nAvoid AI marginalizing groups or individuals; ensure datasets and outputs reflect diversity and equity.", "duplicate_urls": [], "tags": [ "uses", "Microsoft-Copilot", "AI", "CoPilot", "responsible", "In the" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13419", "title": "Responsible AI (RAI) while using Copilot", "article_id": "13419" }, { "clean_body_text": "OVERVIEW\nIf your computer is\nnot connected to SFU Active Directory\n, you need to manually store your credentials using\nin order to use Papercut or SFU Print printers.\nOpen Credential Manager\nAdd a Windows Credential\nAdd a Second Credential\nVerify\nDETAILS\nNOTE:\nClick the thumbnail for a larger version of the image.\n1. Open Credential Manager\nClick on the\nStart (Windows)\nbutton.\nType\nin the search bar and open it.\n2. Add a Windows Credential\nIn Credential Manager, click\nWindows Credentials\n. Select\nAdd a Windows credential\n.\nEnter the following details:\nInternet or network address:\ncs-sfuprint.dc.sfu.ca\nUser name:\nADSFU\\yourSFUComputingID\n(common mistake is to use one of these two formats \"User_ID@sfu.ca\" or just \"User_ID\")\nPassword: The same password you use for your email access\nClick\nOK\n.\n3. Add a Second Credential\nRepeat the same process to add another entry.\nIn Credential Manager, click\nWindows Credentials\n. Select\nAdd a Windows credential\n.\nEnter the following details:\nInternet or network address:\ncs-sfuprint-p.dc.sfu.ca\nUser name:\nADSFU\\yourSFUComputingID\nPassword: The same password you use for your email access\n4. Verify\nYou should now see\ntwo entries\nin your Windows Credentials list for the print servers.", "duplicate_urls": [], "tags": [ "SFU-Print", "Papercut", "Windows", "authenticate" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13532", "title": "Credential Manager", "article_id": "13532" }, { "clean_body_text": "OVERVIEW\nThis article outlines how to install the Papercut Client on unmanaged Windows 11 computers.\nOpen the Run Window\nAccess the Installation Folder\nStart the Installer\nComplete the Installation\nLog In to Papercut\nConfirm the Client is Running\nDETAILS\nNOTE:\nClick the thumbnail for a larger version of the image.\n1. Open the Run Window\nRight click on\nStart (Windows)\nbutton.\nSelect\nRun\nfrom the menu.\n2. Access the Installation Folder\nIn the Run box, Type\n\\\\cs-sfuprint.dc.sfu.ca\\PCClient\n. Press\nEnter\n.\n3. Start the Installer\nIn the folder that opens, double-click the\nwin\nfolder.\nScroll down and find\nclient-local-install\n. Double-click\nclient-local-install\nto start the installation.\n4. Complete the Installation\nWhen the installer opens:\nSelect\nI accept the agreement\nand click\nNext\n.\nAccept the default path for installation by clicking\nNext\n.\nClick\nNext\nagain to confirm.\nClick\nInstall\n.\nWhen the installation finishes, click\nFinish\n.\n5. Log In to Papercut\nWhen prompted, enter:\nUsername: Your SFU Computing ID, e.g. kipling@sfu.ca\nPassword: The same password you use for your email access.\nClick\nOK\n.\n6. Confirm the Client is Running\nLook for the Papercut icon in the system tray (bottom-right corner of your screen).\nIf you don’t see it, click the\nup arrow\nto show hidden icons.", "duplicate_urls": [], "tags": [ "Papercut", "Windows", "printer", "Print" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13534", "title": "Installing Papercut Client", "article_id": "13534" }, { "clean_body_text": "OVERVIEW\nFollow the steps below to learn how to install the Ricoh PCL6 Universal Driver on Windows 11 computers.\nPrepare the Driver Files\nOpen Print Management\nAdd the Driver\nLocate the Driver\nComplete Installation\nDETAILS\nNOTE:\nClick the thumbnail for a larger version of the image.\n1. Prepare the Driver Files\nCreate a folder named\nTMP\non your desktop.\nGo to the location where you saved the Papercut client files. Find the file named\nPCL6_UniversalDriver_4.31\n. Copy this file.\nPaste the\nPCL6_UniversalDriver_4.31\nfile into your\nTMP\nfolder on the desktop.\nRight-click the copied file and select\nExtract All...\nAccept the default location and click\nExtract\n.\n2. Open Print Management\nClick the\nStart (Windows)\nbutton.\nType\nPrint Management\nin the search bar and open app.\n3. Add the Driver\nIn Print Management, expand\nPrint Servers\n.\nUnder your computer name, right-click\nDrivers\nand select\nAdd Driver...\nClick\nNext\n.\nSelect\nx64\nand click\nNext\n.\nClick\nHave Disk...\n4. Locate the Driver\nClick on\nBrowse\n.\nNavigate to:\nC:\\Users\\\\Desktop\\TMP\\PCL6_UniversalDriver_4.31\\Files.\nSelect\noemsetup\nand click\nOpen\n.\nClick\nOK\n.\n5. Complete Installation\nSelect\nRICOH PCL6 UniversalDriver V4.31\nfrom the list. Click\nNext\n.\nClick\nFinish\n.\nYour driver should be installed and listed.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13549", "title": "Install Driver", "article_id": "13549" }, { "clean_body_text": "OVERVIEW\nThis guide describes how to install a printer on Windows 11.\nOpen the Run Window\nEnter the Network Path\nConnect the Printer\nDETAILS\nNOTE:\nClick the thumbnail for a larger version of the image.\n1. Open the Run Window\nRight-click on\nStart (Windows)\nbutton. Select\nRun\n.\n2. Enter the Network Path\nIn the Run box, type:\n\\\\cs-sfuprint-p.dc.sfu.ca\\\nClick\nOK\n.\n3. Connect to the Printer\nin the window that opens, find the printer named:\nSFU_Print_non_AD_auth\nRight-click and select\nConnect...", "duplicate_urls": [], "tags": [ "install-printer", "SFU-Print", "Papercut", "Windows", "install" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13550", "title": "Install Printer", "article_id": "13550" }, { "clean_body_text": "Note: Prior to printing your Papercut Client must be running.\nOpen your Notepad or any other text editor.\nType \"Test\"\nSelect File -- >Print\nIn case you have more than one printer installed make sure \"SFU_Print_non_AD_auth on cs-sfuprint-p...\" is selected and click on \"Print\"\nYou should see Papercut authentication pop-up.\nEnter and password and click \"OK\"\nYour document should be in the print queue\nYou can go to the Ricoh printer, login and release your job.", "duplicate_urls": [], "tags": [ "TestPrint" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13551", "title": "Test Print", "article_id": "13551" }, { "clean_body_text": "Administrative and Business\nOverview\nConversational AI Chatbot is a TeamDynamix product that offers a simple and efficient way to provide IT information to users across the university. This AI chatbot, nicknamed “Simon Says”, extends support to users beyond regular Service Desk operating hours. As a result, users will have the ability to find answers to their IT questions whenever they need help.\nThis implementation aligns with the university’s\nVirtual Assistant Strategy\nand\nAI Strategy\n.\nWhat’s Changing?\nWho is affected?\nNext Steps\nThe chatbot is available 24/7 to assist users. It is designed for those who are looking to get answers without needing to navigate through a number of articles or contact IT Services directly.\nFrequently Asked Questions (FAQs)\nWhen is the chatbot launching?\nDo I Need to login with my computing ID to use the chatbot?\nNo, you can click “Cancel Authentication” and use the bot without signing in. Note that when you are signed in, you will be able to view more information from the Knowledge Base that is only accessible to SFU faculty, staff and students.\nCan I sign in with my sponsored account to use the bot?\nYes, you can sign in with your sponsored account. Note that any tickets created or conversation history will be tied to that account. If you are prompted to sign into a service that does not support sponsored accounts like FINS or myINFO, you will need to login with a personal computing ID to access it.\nIs there a way to view my previously submitted tickets using the chatbot?\nYes, you can view your previously submitted IT tickets if you login with your SFU credentials. Select the “View Submitted Tickets” button featured on the welcome menu and it will show you any open tickets on your account. It will not search through any closed or resolved tickets.\nIs there a way to chat with a real person through the chatbot?\nNo, there is no option for live chat at this time.\nThe bot asked me to contact Service Desk to Resolve my Issue. Do I still need to submit a ticket?\nYes, you can submit a ticket using the bot. If it is urgent, please visit our Service Desk in person or call via phone. Please note our operation hours are listed\nhere\n.\nWhere is the chatbot Searching for information?\nThe chatbot searches for information in the SFU IT Knowledge Base, limited SFU website pages, and linked guides to respond to inquiries. Any articles, links and attachments on the Knowledge Base are used by the bot to retrieve information.\nI can't find the information I Need in the chatbot. What should I do?\nPlease leave feedback at the end of your conversation and submit a ticket for IT support. If the bot is providing inaccurate information, contact the chatbot support team\nhere\nso we can investigate this issue.\nCan I leave Feedback for the bot?\nYes, at the end of your conversation, kindly let the bot know if it was helpful or if you were able to find the information you were searching for. Any other feedback for the bot can be submitted here:\nChatbot – Submit Question\nSubmit Chatbot Questions or Feedback", "duplicate_urls": [], "tags": [ "AI", "chatbot", "chat" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13557", "title": "Simon Says - IT Support Chatbot", "article_id": "13557" }, { "clean_body_text": "OVERVIEW\nSFU Print on Ricoh printers offer a number of ways you can log into the system and use functions of the printer. A personal ID, like your SFU Computing ID or programmed FOB, is another way of logging in to release print jobs, scan or copy. This article describes how to set your personal ID as an alternative means of logging into an SFU Print device should you have forgotten your FOB or want to avoid typing your SFU Computing ID and password.\nDETAILS\nNOTE:\nClick the thumbnail for a larger version of the image.\n1. To generate personal ID number please go to:\nhttps://cs-sfuprint.dc.sfu.ca:9192/user\nUse your SFU Computing ID and password to log in.\n2. When you log in click on \"Change Details\".\n3. Click on \"Generate number\" button and your unique printing ID will be shown.\n4. Now you can use this printing ID to log in to any Ricoh device instead of your user ID and password.\nTap on \"ID number\"\n5. Enter your unique number and tap \"Log in\"\nAt this point you should be logged in your account and see print jobs ready to be released.", "duplicate_urls": [], "tags": [ "personal-ID-printing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13600", "title": "Generate personal ID number for printing", "article_id": "13600" }, { "clean_body_text": "Overview\nThis article explains how some macOS users may experience issues connecting to the\nSFUNET‑SECURE\nWi-Fi network, even when using correct credentials and no Wi-Fi profiles are installed. This problem can be caused by a cached 802.1X certificate stored in the system configuration.\nDetails\nPrerequisites\nEnsure that SFUNET-SECURE and eduroam are not known/saved networks on the device (see\nHow to forget a Wi-Fi network on iPhone, iPad, Mac, or Apple Vision Pro\n)\nEnsure that the SFUNET-SECURE and eduroam\nWi-Fi profiles have been removed\nOpen\nSystem Settings\n>\nNetwork\n>\n>\nAdvanced\n. If a 802.1x certificate exists and can't be removed, proceed with the following below:\nSimple Method\nBefore proceeding with the advanced method, you may be able to remove the certificate by doing the following:\nGo to the Keychain Access app\non your Mac.\nTo open Keychain Access, search for it in Spotlight, then press Return.\nSelect either the login or System keychain.\nSearch for \"802.1x\" and remove the entry\nAdvanced Method\nIf the entry doesn't exist or can't be removed, you can try the following (may require administrative access to the device):\nOpen the System Configuration Folder\nOpen\nFinder\n.\nFrom the top menu, click\nGo\n→\nGo to Folder...\nEnter the following path and click\nGo\n:\n/Library/Preferences/SystemConfiguration/\nLocate the 802.1X Configuration File\nFind the file named:\ncom.apple.network.eapolclient.configuration.plist\nIf this file is missing, look for any file containing\n8021x\nor\neapol\nin its name.\nRename the Configuration File\nRename the file by appending\n.bak\nto the filename:\ncom.apple.network.eapolclient.configuration.plist.bak\nYou may be prompted to enter your administrator password to complete this action.\nRestart the Mac\nReboot your Mac to apply the changes.\nReconnect to SFUNET‑SECURE\nAfter restarting, reconnect to the\nSFUNET‑SECURE\nnetwork.\nAccept the new certificate when prompted.\nOverview\nThis article explains how some macOS users may experience issues connecting to the\nSFUNET‑SECURE\nWi-Fi network, even when using correct credentials and no Wi-Fi profiles are installed. This problem can be caused by a cached 802.1X certificate stored in the system configuration.\nSFUNET‑SECURE", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13625&SIDs=950", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13625&SIDs=951", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13625&SIDs=961" ], "tags": [ "Wi-Fi", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13625", "title": "Troubleshooting macOS Authentication Issues with SFUNET‑SECURE (Cached 802.1X Certificates)", "article_id": "13625" }, { "clean_body_text": "Teaching and Learning\nLearning Management\nOVERVIEW\nThis article provides instructions on how to use migrate a credit course as part of the\ntransition to Canvas Cloud\n.\nIf you're looking for instructions to migrate a non-academic course, see\nHow to migrate a Non-Academic Course\n.\nWhat is a credit course?\nBefore You Migrate\nUnderstand which content can be migrated\nDetermine if your course is appropriate for migrating\nHow to Migrate\nNext Steps\nWHAT IS A CREDIT COURSE?\nCredit courses in Canvas are instructional offerings that are tied to a degree or certificate academic program. These courses in Canvas are automatically populated with students.\nTIP\nInstructors teaching in Spring 2026 can find their credit course shell on the\nCanvas Cloud Dashboard\nstarting September 2025. Credit course shells will now appear automatically on their Canvas Cloud Dashboard once assigned in goSFU — instructors don’t need to request one using the 'Start a New Course' tool. For details, see\nChanges to Credit Course Shell Creation\n.\nBEFORE YOU MIGRATE\n1) UNDERSTAND WHICH CONTENT CAN BE MIGRATED\nWhen selecting a course to migrate using the\ncourse migration tool\n(\nmigrate.its.sfu.ca\n), the following items will or won't automatically transfer to Canvas Cloud.\nCan Migrate\nUnable to Migrate\nCourse Content\nAnnouncements\nAssignments, files, modules and pages\nDiscussion topics\nQuestion banks and quizzes\nRubrics\nSyllabus body\nMost course settings and LTIs\nCalendar events\nStudent work\nAssignment submissions\nQuiz submissions and results\nDiscussion replies (discussion topics will migrate, but replies do not)\nGrades\nEnrolment-related data\nCourse users and roles\nCollaborations and sections\nConferences\nGroups and group sets\nOther\nFeature option settings\nLTI configurations, secrets and keys (including H5P key)\nLocation details on calendar events\nReferenced media or links (content that is referenced from another course)\nCustom HTML or Javascript may break\nEmbeded SVG images\nREMINDER ABOUT PROFILE DATA\nProfile data cannot be migrated automatically. If you wish to keep any profile data, you will need to manually re-add the profile data on Canvas Cloud. This includes: ePortfolio, biography, inbox messages, profile files, profile photo, profile customizations and settings.\n2) DETERMINE IF YOUR COURSE IS APPROPRIATE FOR MIGRATING\nMigrate to Canvas Cloud\nDo Not Migrate (Move or Forget)\nCourses that contain content you wish to keep and reuse for a future iteration of the course\nCourses that are currently running and have an end date beyond January 2026\nCourses used only for storage, record keeping or backup\nCourses used for research or containing research data\nCourses that contain content you no longer need\nSandbox and test courses\nTip: Use\nMicrosoft 365 tools (OneDrive, SharePoint, Teams)\nfor stronger file protection and recovery than Canvas.\nNOTE\n: Provided above are some general guidelines. Instructors are the experts on what courses and course content they wish to maintain. If your course content is still needed and requires Canvas features, migrate the course to Canvas Cloud.\nNON-ACADEMIC COURSE MIGRATION\nIf your course is non-academic (training, orientation, activity-type course), visit\nHow to migrate a Non-Academic Course\nto help you better understand key considerations and potential impacts.\nHOW TO MIGRATE\nAs long as the course instructional content won't be changing (i.e., no newly created modules, assignments, pages, quizzes, etc.), you're free to migrate at any time. If you are teaching in Spring 2026, we recommend migrating your course early to ensure that you have sufficient time to complete 'next steps' before the launch in January 2026.\nIT Services has a\ncourse migration tool\nto support course migration, along with guides to support its use:\nSTEP 1.\nVisit the course migration tool at\nmigrate.its.sfu.ca\nor select the button. You may be asked to sign in with your\nSFU Computing ID\n.\nCOURSE MIGRATION TOOL\nSTEP 2.\nSelect the\nCanvas course\nyou wish to migrate to Canvas Cloud on the drop-down menu. If you don't see your course, try\nRefresh List\n.\nSTEP 3.\nSelect\nSubmit Query\n.\nSTEP 4.\nSelect\nConfirm\n.\nSTEP 5.\nThe tool will begin migrating your course behind the scenes. Migrating large courses may be delayed during peak times. You can choose to leave the page and return to the course migration tool at\nmigrate.its.sfu.ca\n.\nOnce the progress is complete,\na web link will be displayed\nthat directs you to the migrated course on Canvas Cloud. You can also find the migrated course under\nCourses > All Courses\nin Canvas Cloud.\nNOTES\nThe course migration tool will remain available for the foreseeable future (until Canvas On-Premise has been completely deprecated).\nThe course migration tool is accessible to any SFU user. However, courses will only appear in the tool if the user has an 'instructor' role to those courses.\nRecently created courses (or courses you've recently been given instructor role) may not appear immediately. Try selecting 'Refresh List' after a few minutes.\nWhen a course is migrated from Canvas On-Premise, it will remain as-is and continues to be accessible to you. 'Course migration' simply copies your course from Canvas On-Premise to Canvas Cloud using the built-in 'export' feature on Canvas.\nIt is possible for a course can be migrated multiple times and by multiple people if a course has more than one instructor. 'Course migration' simply creates a copy and assigns the user who initiated the migration access to the copied course.\nThis process bar should not take more than a few minutes to complete for smaller courses (less than 50 MB). Larger courses (over 500 MB) can possibly take 30 minutes or more during peak periods.\nFor technical support, request a support ticket using\nCanvas - Request Help\n. (Select '\n' as the area of help)\nNEXT STEPS\nAfter you have migrated your course:\nReview\nthe course for any issues and make necessary adjustments.\nIn rare cases, links to media files or third-party tools (LTIs) may not transfer correctly and may need to be manually updated.\nSome modules or pages may not retain its 'published/unpublished' state.\nCopy or import\nthe content from your migrated course to your official course shell. This allows you to adjust terms, dates and more on assignments and announcements.\nInstructors teaching in Spring 2026 can find their credit course shell on the\nCanvas Cloud Dashboard\nstarting September 2025. Credit course shells will now appear automatically on their Canvas Cloud Dashboard once assigned in goSFU — instructors don’t need to request one using the 'Start a New Course' tool. For details, see\nChanges to Credit Course Shell Creation\n.\nPlease note that students will be automatically added at the start of class in Spring 2026.\nExplore\nNew Quizzes.\nYou have the option to convert\nyour quizzes from\nClassic Quizzes to New Quizzes\n.\nPlease note that once a Classic Quiz converted to a New Quiz, it cannot be reverted.\nLearn more\nabout\nfeature differences between Canvas On-Premise and Canvas Cloud\n.\nNON-ACADEMIC COURSE MIGRATION\nIf you're migrating a course that is non-academic (training, orientation, activity-type course), visit\nHow to migrate a Non-Academic Course\nto help you better understand key considerations and potential impacts.\nNEED ADDITIONAL SUPPORT?\nFor questions about Canvas migration:\nVisit our\nCanvas Migration FAQs\n.\nFor pedagogical or instructional design questions:\nContact ceehelp@sfu.ca.\nFor additional assistance or technical support:\nRequest a support ticket using\nCanvas - Request Help\n. (Select '\n' as the area of help)\nRelated Services / Offerings (1)\nCanvas is SFU's institutionally supported learning management system.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13628&SIDs=1274" ], "tags": [ "canvas", "course", "migration", "canvas-cloud" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13628", "title": "How to migrate a Credit Course - Canvas Migration", "article_id": "13628" }, { "clean_body_text": "Teaching and Learning\nLearning Management\nOVERVIEW\nThis article provides instructions on how to migrate your non-academic courses as part of the\ntransition to Canvas Cloud\n.\nIf you're looking for instructions to migrate a credit course, see\nHow to migrate a Credit Course\n.\nWhat is a non-academic course?\nWhat should I do?\nFor non-academic courses with a completion date\nFor non-academic courses that are permanently running\nFor other types of non-academic courses\nBefore you migrate\nHow to migrate\nNext steps for non-academic courses\nExceptions for course continuity on Canvas On-Premise\nWHAT IS A NON-ACADEMIC COURSE?\nNon-academic courses in Canvas are instructional offerings that are not tied to a degree or certificate academic program. Typically, these are designed to facilitate:\nTraining, programs or orientation as a course in Canvas\nStudent club or extra-curricular activities as a course in Canvas\nEvent or workshop as a course in Canvas\nAnd more...\nWHAT SHOULD I DO?\nWhether or not you should migrate your non-academic Canvas course depends on many factors, including the\ntype\nand\nduration\nof the course. Determine which case your course best matches with and take the corresponding action. Below are three categorized types of non-academic courses:\nNon-academic courses with a completion date\nNon-academic courses that are permanently running\nOther types of non-academic courses\nTIP\nTry using our\nNon-Academic Course Migration Guide\nto see what you should do (approx. 1 - 2 min.).\nFOR NON-ACADEMIC COURSES WITH A COMPLETION DATE\nExample Courses\nSFU 101: Spring 2025\nJob Search Success – Fall 2025\nLeadership Foundation Program 2025-26\nTraining 2025WHIMIS\nStudent Ambassador Program 2024-2025\nSFU JDC West 2025\nWHAT I SHOULD DO (click to expand)\nCase\nAction to take\nIf the course ends before Dec 2025...\nContinue running the course until completion on Canvas On-Premise.\nIf you plan to re-use content for a future iteration...\nMigrate\nand run future iterations in Canvas Cloud.\nIf the course is running beyond Jan 2026 and existing student assignment submissions, quiz submissions or discussion replies are\nnot critical\nto course delivery...\nMigrate\nand continue the course in Canvas Cloud.\nIf the course is running beyond Jan 2026 and existing student assignments submissions, quiz submissions or discussion replies are\ncritical\nto course delivery...\nReview if the course is an\nexception for course continuity on Canvas On-Premise\n.\nNote\n: Existing student work cannot be migrated to Canvas Cloud using the\ncourse migration tool\n.\nFOR NON-ACADEMIC COURSES THAT ARE PERMANENTLY RUNNING\nExample Courses\nMMC: 3D Printing\nLearning Pathways VPFA Employees\nReturning from Study Abroad 101\nCommunity Engagement Volunteer Training\n4D Labs Safety Training\nSEE Co-op SkillBuilder\nWHAT I SHOULD DO (click to expand)\nCase\nAction to take\nIf the course is still running or content is still needed...\nMigrate\nand continue the course in Canvas Cloud.\nIf the course is no longer running or content is no longer needed...\nLeave as-is.\nFOR OTHER TYPES OF NON-ACADEMIC COURSES\nCOURSES USED FOR CONTENT STORAGE, RESEARCH DATA, RECORD KEEPING OR SHARED RESOURCES\nExamples Courses\nWriting Resources\nInterview Tip\nJob Descriptions at SFU\nTeaching Resources and Policy\nHigh School Outreach Portfolio\nFAS Graduate Program Coordinator Manual\nWHAT I SHOULD DO (click to expand)\nCase\nAction to take\nIf the audience is primarily staff or faculty...\nSwitch to a more befitting service, such as\nSharePoint\nor\nAEM\n.\nSee\nChoosing a Document and Content Management Tool at SFU\n.\nIf the audience is primarily students, or it requires features in Canvas...\nMigrate\nand continue the course in Canvas Cloud.\nCOURSES USED FOR RESEARCH GROUPS, WORKING OR INTEREST GROUPS, DISCUSSION FORUMS, COMMUNITIES OR COMMITTEES\nExample Courses\nExperiential Learning Community of Practice\nNVivo User Community\nIndigenous Knowledge Holders\nIn-No-Particular-Order: Discussions on Interdisciplinarity\nCREATE HyTEM Program Committee\nElders and Community Members\nWHAT I SHOULD DO (click to expand)\nCase\nAction to take\nIf only staff or faculty are involved...\nSwitch to a more befitting service, such as\nMicrosoft Teams\n.\nSee\nChoosing a Document and Content Management Tool at SFU\n.\nIf students or non-SFU individuals are involved, or it requires features in Canvas...\nMigrate\nand continue the course in Canvas Cloud.\nNOTE\n: Provided above are some general guidelines. Instructors are the experts on what courses and course content they wish to maintain. If your course content is still needed and requires Canvas features, migrate the course to Canvas Cloud.\nBEFORE YOU MIGRATE\nWhen selecting a course to migrate using the\ncourse migration tool\n(\nmigrate.its.sfu.ca\n), the following items will or won't automatically transfer to Canvas Cloud.\nCan Migrate\nUnable to Migrate\nCourse Content\nAnnouncements\nAssignments, files, modules and pages\nDiscussion topics\nQuestion banks and quizzes\nRubrics\nSyllabus body\nMost course settings and LTIs\nCalendar events\nStudent work\nAssignment submissions\nQuiz submissions and results\nDiscussion replies (discussion topics will migrate, but replies do not)\nGrades\nEnrolment-related data\nCourse users and roles\nCollaborations and sections\nConferences\nGroups and group sets\nOther\nFeature option settings\nLTI configurations, secrets and keys (including H5P key)\nLocation details on calendar events\nReferenced media or links (content that is referenced from another course)\nCustom HTML or Javascript may break\nEmbeded SVG images\nREMINDER ABOUT PROFILE DATA\nProfile data cannot be migrated automatically. If you wish to keep any profile data, you will need to manually re-add the profile data on Canvas Cloud. This includes: ePortfolio, biography, inbox messages, profile files, profile photo, profile customizations and settings.\nHOW TO MIGRATE\nAs long as the course instructional content won't be changing (i.e., no newly created modules, assignments, pages, quizzes, etc.), you're free to migrate at any time. We recommend migrating your course early to ensure that you have sufficient time to complete 'next steps' before the launch in January 2026.\nIT Services has a\ncourse migration tool\nto support course migration, along with guides to support its use:\nSTEP 1.\nVisit the course migration tool at\nmigrate.its.sfu.ca\nor select the button. You may be asked to sign in with your\nSFU Computing ID\n.\nCOURSE MIGRATION TOOL\nSTEP 2.\nSelect the\nCanvas course\nyou wish to migrate to Canvas Cloud on the drop-down menu. If you don't see your course, try\nRefresh List\n.\nSTEP 3.\nSelect\nSubmit Query\n.\nSTEP 4.\nSelect\nConfirm\n.\nSTEP 5.\nThe tool will begin migrating your course behind the scenes. Migrating large courses may be delayed during peak times. You can choose to leave the page and return to the course migration tool at\nmigrate.its.sfu.ca\n.\nOnce the progress is complete,\na web link will be displayed\nthat directs you to the migrated course on Canvas Cloud. You can also find the migrated course under\nCourses > All Courses\nin Canvas Cloud.\nNOTES\nThe course migration tool will remain available for the foreseeable future (until Canvas On-Premise has been completely deprecated).\nThe course migration tool is accessible to any SFU user. However, courses will only appear in the tool if the user has an 'instructor' role to those courses.\nRecently created courses (or courses you've recently been given instructor role) may not appear immediately. Try selecting 'Refresh List' after a few minutes.\nWhen a course is migrated from Canvas On-Premise, it will remain as-is and continues to be accessible to you. 'Course migration' simply copies your course from Canvas On-Premise to Canvas Cloud using the built-in 'export' feature on Canvas.\nIt is possible for a course can be migrated multiple times and by multiple people if a course has more than one instructor. 'Course migration' simply creates a copy and assigns the user who initiated the migration access to the copied course.\nThis process bar should not take more than a few minutes to complete for smaller courses (less than 50 MB). Larger courses (over 500 MB) can possibly take 30 minutes or more during peak periods.\nFor technical support, request a support ticket using\nCanvas - Request Help\n. (Select '\n' as the area of help)\nNEXT STEPS FOR NON-ACADEMIC COURSES\nAfter you have migrated your course:\nReview\nthe course for any issues and make necessary adjustments.\nIn rare cases, links to media files or third-party tools (LTIs) may not transfer correctly and may need to be manually updated.\nSome modules or pages may not retain its 'published/unpublished' state.\nCopy or import\nthe content from your migrated course to a new course shell. This allows you to adjust terms, dates and more on assignments and announcements.\nYou can create a new course shell using the\nStart a New Course\ntool. Alternatively, you can simply rename and re-purpose the migrated course shell.\nExplore\nNew Quizzes. You have the option to convert your quizzes from\nClassic Quizzes to New Quizzes\n.\nPlease note that once a Classic Quiz converted to a New Quiz, it cannot be reverted.\nRe-add users\n(students, instructors, designers) to your course.\nEnrolment-related data (i.e., roles, groups, etc.) are not transferred when migrating a course. For instructions on re-adding your students, visit\nHow to migrate Users to another course\n.\nIf you encounter an error, \"We were unable to find matches below\", simply select 'Next' to skip the user(s). Do not select any check boxes (refrain from creating them as new users). See\nHow to migrate Users to another course\nfor details on this error.\nConfiguring your course\nin such a way that students can continue progressing through the course without past student work (i.e., quiz submissions, assignments, discussion replies, etc.) since\nstudent work can't be migrated\n(if applicable to your course).\nFor example, you may want to remove module restrictions/prerequisites tied to assignments or quizzes if asking students to redo them is not an option.\nNotify your students in January 2026\non any important changes to the course (if applicable to your course).\nIf needed for your course, canvas-old.sfu.ca is available starting January 2026 to access past course content.\nLearn more\nabout\nfeature differences between Canvas On-Premise and Canvas Cloud\n.\nCOURSES USING MAILLISTS FOR AUTOMATIC ENROLMENTS (MAILLIST INTEGRATION)\nAs of April 30, 2025,\nSFU Maillist has been transitioned to SFU Groups\n. If you are migrating a course that has automatic enrolments via maillists and would like to continue using this feature, you will need to\nrequest an SFU Groups security group\nas a replacement for the maillist.\nOnce you have a security group, request a support ticket using\nCanvas - Request Help\nfor us to connect that security group to your course on Canvas Cloud.\nNote: Grouper integration with Canvas Cloud will be available late Fall 2025. We suggest you prepare a security group ahead of time.\nEXCEPTIONS FOR COURSE CONTINUITY ON CANVAS ON-PREMISE\nDue to technical limitations with Canvas,\nstudent work\ntied to a course cannot be transferred to Canvas Cloud using the course migration tool. These components include:\nAssignment submissions\nQuiz submissions and results\nDiscussion replies\nIf existing\nstudent work\nis critical to the delivery of your non-academic course and cannot be moved over manually, it may be more appropriate to continue running the course on Canvas On-Premise until its conclusion.\nWe advise against this approach as it may cause unnecessary disruption for students who would need to navigate between two separate Canvas platforms.\nExamples where this option may be considered can be a course with:\nA large number of students have already submitted assignments or quizzes which are linked with unlocking modules and altering this is not an option.\nA large number of students have already submitted assignments or quizzes which continually need to be used throughout the course delivery\nA large number of posted discussions and replies that are critical to continuing the course delivery and manually copying these over to a new course shell is not feasible.\nTHIS APPLIES TO MY COURSE. WHAT SHOULD I KNOW?\nIf you choose to continue delivering the non-academic course on Canvas On-Premise, you should know the following:\nPlatform Transition Impacts\nStarting January 2026, the web link, canvas.sfu.ca, will redirect to Canvas Cloud. To access Canvas On-Premise, users must use the updated web link: canvas-old.sfu.ca.\nService Reduction\nIn 2026, Canvas On-Premise will be scaled back and run at a lower capacity as most usage will have moved to Canvas Cloud. Due to software licensing changes, there will also be recurring service outages in order to apply updates and security fixes.\nStudent Communication Required\nYou’ll need to proactively inform students of your decision to remain on Canvas On-Premise, only particular to your course. You will also need to inform students of the updated web link. Clear communication will help minimize confusion and ensure continued access to course materials.\nCourse End Date\nCourses that choose to continue on Canvas On-Premise must be concluded before the end of December 2026. After this date, access to this platform should only be for temporary archival purposes.\nNEED ADDITIONAL SUPPORT?\nFor questions about Canvas migration:\nVisit our\nCanvas Migration FAQs\n.\nFor pedagogical or instructional design questions:\nContact ceehelp@sfu.ca.\nFor additional assistance or technical support:\nRequest a support ticket using\nCanvas - Request Help\n. (Select '\n' as the area of help)", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13659&SIDs=1274" ], "tags": [ "canvas", "migration", "canvas-cloud", "non-credit", "non-academic", "course-migration" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13659", "title": "How to migrate a Non-Academic Course - Canvas Migration", "article_id": "13659" }, { "clean_body_text": "Administrative and Business\nFind the red [...]> icon on the bottom right-hand corner of the screen and click it to start \"Simon Says”.\nSelect one of the support topics listed or manually type your question directly into the chat window. For best results, keep your questions clear and concise. Phrasing it a short sentence or prompt will give you the best results.\nReview the response provided by the chatbot. If you need further clarification or different information, you can ask follow-up questions.\nIf Simon Says does not understand your question, it may ask for clarification. If it cannot find an answer, it will provide options from the Knowledge Base articles.\nThe bot may prompt you to complete a form or submit a ticket if your question requires further IT support. Forms and tickets can be submitted directly through the bot.\nIf the bot cannot provide a satisfactory answer, consider rephrasing or simplifying your question. If that does not work, your inquiry may require further support from Service Desk.\nYou can close the chat window at any time or type “End” to finish the conversation.\nTo help us improve the chatbot in the future, please rate your conversation when the bot asks, “Did I answer your question okay?\". Your feedback is greatly appreciated in helping us making the bot the best it can be!\nAsking the Chatbot Questions Effectively\nUse clear and simple language so the bot can narrow down your question accurately. Provide context to your question if needed. The bot may ask you to select an option from a list of choices or to clarify your question further by typing more information. Remember that the chatbot is constantly learning as the Knowledge Base is updated.\nTopic\nInstead of Typing...\nTry Asking...\nPassword or Login\n“I tried logging on three times and it’s not working. How do I resolve this?”\n“How can I reset my password?” or “I need help logging in”\nGroups or Grouper\n“I don’t have access to the email list I created in 2023, where is it?”\n“How can I access my old SFU maillists?”\nLecture Recording\n“I’m in Burnaby and can’t figure out if lecture recording is possible here”\n“I need help with lecture recording in my classroom”\nQuestions about Simon Says? Feel free to submit them here:\nChatbot - Ask Question", "duplicate_urls": [], "tags": [ "AI", "chatbot", "chat", "how-to", "How-To-Guide", "How to Use Simon Says" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13670", "title": "Simon Says Chatbot - How to Guides", "article_id": "13670" }, { "clean_body_text": "Teaching and Learning\nLearning Management\nOVERVIEW\nThis article describes how to migrate users to another course as part of the\ntransition to Canvas Cloud\n.\nHow to migrate users\nNOTE\n: These instructions is intended to be used with\nnon-academic courses\nand will\nonly migrate users with a 'student' role\n. We recommend adding users with 'teacher' or other roles manually. Credit course should have its students automatically added.\nSTEP 1\n. Visit\nGrades\nsection on the Canvas course you wish to migrate users from. If you're on a different Gradebook View, select\nIndividual Gradebook\non the top-left corner, then select\nTraditional Gradebook\n.\nSTEP 2.\nSelect\nExport\n>\nExport Entire Gradebook\nSTEP 3\n. Open the downloaded spreadsheet file. Select and copy the list of\nSIS Login IDs\n.\nSTEP 4\n. Visit\nPeople\nsection on the Canvas Cloud course you wish to add users to. Then, select\n+People\nbutton.\nSTEP 5.\nChange the\nAdd user(s) by\nto\nLogin ID\nand paste the list of\nSIS Login IDs\nyou previously copied. Then, select\nNext\n.\nNOTE\n: If you encounter an error, \"We were unable to find matches below\", simply select 'Next'.\nDo not select any check boxes\n(refrain from creating them as new users)\n. Creating them as new users will cause log in issues for these SFU accounts.\nSFU accounts that aren't active at SFU will cause this error, such as an alumni. As a work around, ask the individual to log into\ncanvas-new.sfu.ca\n. Alternatively, you may\ncontact technical support\nto address the issue directly on a specific user. A permanent solution is currently being investigated.\nSTEP 6.\nSelect\nAdd Users\n.\nSTEP 7\n. Congratulations! You've added users from another course. They will be able to access the course and accept the invitation as a student.\nNEED ADDITIONAL SUPPORT?\nFor questions about Canvas migration:\nVisit our\nCanvas Migration FAQs\n.\nFor pedagogical or instructional design questions:\nContact ceehelp@sfu.ca.\nFor additional assistance or technical support:\nRequest a support ticket using\nCanvas - Request Help\n. (Select '\n' as the area of help)\nRelated Services / Offerings (1)\nCanvas is SFU's institutionally supported learning management system.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13759&SIDs=1274" ], "tags": [ "canvas", "migration", "canvas-cloud", "transition" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13759", "title": "How to migrate users to another course - Canvas Migration", "article_id": "13759" }, { "clean_body_text": "Teaching and Learning\nLearning Management\nCanvas\nOVERVIEW\nThis article describes the changes to credit course shell creation on Canvas Cloud as part of the\ntransition to Canvas Cloud\n.\nWHAT'S HAPPENING?\nBEFORE IN CANVAS ON-PREMISE\nNOW IN CANVAS CLOUD\nBY REQUEST\nInstructors would've needed to request the course shell themselves using the\nStart a New Course\ntool. Once requested, it will be created and available to the instructor.\nFor some departments, staff would've requested these courses on behalf of instructors to assist with the course setup or on-boarding.\nIn some cases, instructors cannot request their course shell because it was already requested/claimed by another individual. The instructor would've needed to contact IT Services to reclaim it.\nCROSS-LISTING\nInstructors can choose to cross-list their courses using the\nStart a New Course\ntool if their courses haven't already been requested/claimed.\nAlternatively, instructors can contact IT Services to cross-list their course.\nAUTOMATIC\nCredit course shells no longer need to be requested. Credit course shells will automatically appear on the Canvas Dashboard for instructors\none semester\nprior to the start of class.\nFor example, if an instructor is assigned to teach a course in Spring 2026, their course shell will be automatically be created and assigned to them at the beginning of September 2025.\nBY REQUEST\nThe\nStart a New Course\ntool remains available along with all of its features.\nFor departments who requested courses on behalf of instructors, they may continue to request course shells ahead of time to assist instructors.\nAs before, course shells can be requested\ntwo semesters\nprior to the start of class.\nCROSS-LISTING\nThe process for cross-listing remains mostly unchanged. Instructors can continue to cross-list their courses using the\nStart a New Course\ntool if their courses haven't already been requested/claimed.\nBecause of the automatic course creation, we recommend creating cross-listings with the\nStart a New Course\ntool before\none semester\nprior to the start of class if possible.\nIf their course shells have already been created by the automatic course shell process, instructors can contact IT Services to cross-list their course.\nTECHNICAL DETAILS ON THE AUTOMATIC COURSE SHELL CREATION\nSTUDENT ENROLMENT\nFor Spring 2026 credit course shells: students will be automatically added at the start of class (January 2026).\nFor Summer 2026 and future credit course shells: students will be automatically added within 24 hours of creation.\nBEHIND THE SCENES\nCanvas Cloud automatically creates and assigns course shells to instructors based on goSFU as long as an instructor has been assigned to teach a course by departmental staff. This happens to courses one semester prior to the start of the course. The system runs this creation process for Canvas Cloud once a day.\nWHEN NO INSTRUCTOR IS ASSIGNED\nIf no specific instructor (or a placeholder) has been assigned to a course on goSFU, the automatic course creation will not happen to those courses until one is assigned.\nWHEN THE INSTRUCTOR CHANGES\nAssuming that course shell has already been automatically created and a new instructor is assigned in goSFU, when the system find that the user with the instructor role on the course shell is different from the assigned instructor on goSFU, the system will automatically add the new instructor. Any existing users with the instructor role in that course shell will not be removed when the instructor is assigned.\nWHEN THE COURSE SHELL ALREADY EXISTS\nIf a course shell has already been requested (and created) via the\nStart a New Course\ntool, when the Automatic Course Shell Creation starts at the beginning of the semester, the system will look at goSFU data and check if the assigned instructor has already been added to the course shell. If the instructor is not in the course shell, the system will automatically add the instructor to the existing course shell and will appear on their dashboard. Any existing users with the instructor role in that course shell will not be removed when the instructor is assigned.\nNEED ADDITIONAL SUPPORT?\nFor questions about Canvas migration:\nVisit our\nCanvas Migration FAQs\n.\nFor pedagogical or instructional design questions:\nContact ceehelp@sfu.ca.\nFor additional assistance or technical support:\nRequest a support ticket using\nCanvas - Request Help\n. (Select '\nMigration\n' as the area of help)\nRelated Services / Offerings (1)\nCanvas\nCanvas is SFU's institutionally supported learning management system.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13765&SIDs=1274" ], "tags": [ "canvas-cloud", "course-migration", "credit-course", "course-creation", "automatic-course-creation" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13765", "title": "Changes to credit course shell creation - Canvas Migration", "article_id": "13765" }, { "clean_body_text": "Teaching and Learning\nLearning Management\nCanvas\nOVERVIEW\nThis article describes storage limits and how storage is used in Canvas Cloud as part of the\ntransition to Canvas Cloud\n.\nChanges to Storage Quota\nStorage use in Canvas Cloud\nRequests for Additional Storage\nCHANGES TO STORAGE QUOTA\nAs part of the transition to Canvas Cloud, storage quotas have been reduced to align with Instructure’s recommended limits to promote more efficient resource usage. This change helps manage the cloud storage allocation compared to the previous on-premise setup, encourages the use of external platforms for large media files and improves overall system performance.\nWe've ensured that nearly all courses fit within the new quotas, with support available for any exceptions.\nSTORAGE TYPE\nCANVAS ON-PREMISE\nCANVAS CLOUD\nCourse Storage Quota\n5 GB\n0.5 GB\nPersonal Storage Quota\n1 GB\n0.05 GB\nGroup Storage Quota\n1 GB\n0.05 GB\nLearn more\nabout\nfeature differences between Canvas On-Premise and Canvas Cloud\n.\nSTORAGE USE IN CANVAS CLOUD\nCOURSE STORAGE\nThe default storage limit for courses on Canvas Cloud is\n500 MB\n. The following items in Canvas contribute towards this quota:\nFiles attached to announcements and pages.\nFiles uploaded directly into \"Files\" on courses.\nFile submissions to graded assignments in courses.\nFiles attached to graded discussions topics and its replies in courses.\nGROUP STORAGE\nThe default storage limit for groups on Canvas Cloud is\n50 MB\n. The following items in Canvas contribute towards this quota:\nAny content created on the Canvas group.\nFiles uploaded onto the Canvas group.\nPERSONAL STORAGE\nThe default storage limit for users on Canvas Cloud is\n50 MB\n. The following items in Canvas contribute towards this quota:\nFiles uploaded directly into \"Files\" on your profile.\nFiles uploaded directly into your ePortfolio.\nFile submissions to ungraded assignments in courses.\nFiles attached to ungraded discussions topics and its replies in courses.\nFiles attached to sent messages in conversations (Inbox). Received messages with attached files will not contribute towards your own quota.\nNO STORAGE INVOLVED\nThe following items in Canvas does not contribute towards any quota:\nUploads using the Upload/Record Media tool in Canvas. The tool is accessible on the text editor when editing pages, assignment, discussions and more.\nZoom Recordings that are saved and listed in the Zoom > Cloud Recordings on courses. These are tied to instructors' SFU Zoom account which they can manage at\nhttps://sfu.zoom.us/recording/\n.\nNote\n: Cloud recordings will be deleted automatically after they have been stored for 365 day(s).\nREQUESTS FOR ADDITIONAL STORAGE\nWe want to ensure that instructors have the resources they need to deliver their courses while also maintaining efficient use of the Canvas Cloud environment.\nFor instructors, if your course requires more storage than the default quota, you can request an increase by submitting a support ticket using\nCanvas - Request Help\n. Requests will be reviewed on a case-by-case basis, taking into account the specific needs and nature of your course content.\nNEED ADDITIONAL SUPPORT?\nFor questions about Canvas migration:\nVisit our\nCanvas Migration FAQs\n.\nFor pedagogical or instructional design questions:\nContact ceehelp@sfu.ca.\nFor additional assistance or technical support:\nRequest a support ticket using\nCanvas - Request Help\n. (Select '\nMigration\n' as the area of help)\nRelated Services / Offerings (1)\nCanvas\nCanvas is SFU's institutionally supported learning management system.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13778&SIDs=1274" ], "tags": [ "storage", "canvas-cloud", "storage-limit", "quota" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13778", "title": "Storage in Canvas Cloud - Canvas Migration", "article_id": "13778" }, { "clean_body_text": "Information Security\nSecurity Consulting and Education\nOVERVIEW\nThe SFU Privacy Management Program has\nestablished a process to assess the risks of Personal or Confidential information being improperly disclosed and used when working with software applications that incorporate AI tools.\nAssessed AI Applications\nConcerns and considerations when using AI applications that do not have an SFU PIA\nSubject-specific contacts\nDefinitions\nAssessed AI Applications\nThe table below lists the AI applications that have been assessed and found safe to use provided that users comply with the specific privacy, information security, and intellectual property guidance provided by SFU.\nApplication\nType\nSFU Authorized Uses\nWho can use it\nCopilot Chat\nhttps://www.sfu.ca/copilot\nGeneral\npurpose AI assistant\nProductivity\nassistant for work, study, and research at SFU, learning and teaching tool, no personal information should be entered into the AI Assistant without the consent of the person to whom such information pertains.\nSFU wide\nMicrosoft 365 Copilot\nhttps://www.sfu.ca/m365copilot\nPersonal AI Assistant,\nAdvanced\nfaculty/staff productivity assistant, and pedagogical enhancement (not for student assessment)\nSFU\nfaculty and staff –\nAvailable upon request\nChat GPT\nAI Assistant, AI Text Generator (LLLM)\nPedagogical purposes in SFU courses\nSFU wide\nEdnius\nAI text generator (LLM)\nPilot AI grading program\nUnit Specific – Beedie School of Business\nRun Diffusion\nAI art generator\nCreative/media course use only; not for ID photos or official branding\nUnit Specific – School of Interactive Arts and Technology (SIAT)\nNOTE\n:\nIf you are using an AI-enabled tool that is not included in the above table to process personal information, there is a possibility that a privacy breach may have occurred. In such cases, contact\nprivacy@sfu.ca\n.\nTo request a Privacy Impact Assessment (PIA) for an AI-enabled tool, please see the overview and forms here:\nPrivacy Impact Assessments\nConcerns and considerations when using AI applications that do not have an SFU PIA\nWhen using an AI application that does not have an SFU PIA as indicated in the above table, always keep in mind these six considerations:\nUnauthorized data collection\nBC’s Freedom of Information and Protection of Privacy Act (FIPPA) strictly prohibits unauthorized collection, use and disclosure of Personal information. The scope of “Personal information” is fairly broad, and includes information such as name, image, marital or family status, unique identifying numbers, demographic information (gender, race, ethnicity, religion), educational history, employment history and job performance, personal contact information, financial history, medical history, disability status, an individual's recorded personal views or opinions, and anyone else's recorded views and opinions about an individual. The ease of accidentally using or disclosing personal data is a significant concern, especially if the data is used for purposes beyond what the user initially agreed to at the original point of collection, such as unwanted targeted advertising or profile generation.\nSurveillance and tracking\nAI applications can be used for monitoring individuals online and in the physical world, raising significant concerns about mass surveillance and loss of privacy. Data that you enter into GenAI-enabled software applications can be used to deliver highly targeted advertisements, influence decision-making (e.g., what content you see), or even predict future behaviour. In some cases, this tracking extends beyond the application itself, following users across websites and devices using tracking pixels, cookies, and device fingerprints.\nData breaches and leaks\nAI systems often store and analyze large datasets. Therefore, they are attractive targets for hackers and cybercriminals. If an AI system containing medical, educational, or financial information is breached, Personal or Confidential information could be exposed. This threatens individual privacy and can lead to identity theft and financial fraud. Report such breaches to Information Security Services via\nSFU ServiceHub\nand the\nPrivacy Management Program\n.\nAutomated decision-making and loss of human oversight\nAI can improve efficiency and decision-making, but excessive reliance on AI without human oversight can have serious consequences. AI can potentially be used to support business activities such as hiring employees, or assessing student university admissions, by making decisions based on data patterns. However, these decisions may lack transparency, making it difficult for individuals to understand the outcome or question the results of the analyses, or to recognize any biases that may have influenced the decision. This leads to unfair or discriminatory outcomes, particularly if AI is trained on biased data. If you are going to use AI to make a decision, you need to be prepared to defend the decision and the decision-making process.\nThreats to Information Security\nEnsure the use of generative AI complies with other SFU Policies such as\nInformation Systems Policy GP24: Acceptable Use and Security of Digital Information and Electronic Systems\n, including the\nInformation Security Standards\n. To keep SFU’s electronic information secure, anyone doing university work on non-SFU systems must follow the Privacy and Information Security Standards and Procedures. Generative AI could be used in harmful ways, and there is a real risk of more cyber and fraud attacks — like deepfakes used by attackers to trick or target people.\nCopyright infringement\nGenAI applications may use content provided to them as training data to further refine their performance. You should be aware that uploading or pasting parts, or all, of a document into this type of GenAI application may violate copyright. Also remember that even if you or SFU owns the copyright to a document, always check that it does not contain Personal or Confidential information as outlined above. Additionally, many third party copyrighted works are made available to SFU users under license. In many cases these licenses prohibit the use of the content with GenAI applications, so always check the license terms for this content before using them with GenAI applications.\nSubject-specific contacts\nPrivacy Queries can be sent to\nprivacy@sfu.ca\n.\nInformation Security Queries can be sent to\ninformation-security@sfu.ca\n.\nRisk Queries can be sent to\nrisk_srs@sfu.ca\n.\nCopyright Queries can be sent to\ncopy@sfu.ca\n.\nDefinitions\nPersonal Information\n: recorded data about an identifiable individual other than business contact information. Examples include name, image, marital or family status, unique identifying numbers, demographic information (gender, race, ethnicity, religion), educational history, employment history and job performance, personal contact information, financial history, medical history, disability status, an individual's recorded personal views or opinions, and anyone else's recorded views and opinions about an individual.\nConfidential information\n: includes trade secrets and proprietary data.\nRelated Articles (2)\nMicrosoft 365 Copilot\nLearn more about Microsoft 365 Copilot (a personalized productivity AI assistant) at SFU.\nPrivacy and Security Guidance for using Microsoft 365 Copilot\nLearn about privacy and security guidance for using Copilot at SFU.", "duplicate_urls": [], "tags": [ "AI", "CoPilot", "chatbot", "artificial", "intelligence", "chatgpt", "generative" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=13826", "title": "Approved AI tools at SFU", "article_id": "13826" }, { "clean_body_text": "Overview\nThe IT Services Digital Transformation Office (DTO) provides support services to all projects that follow the Information Systems Stewardship Model. ​The Information Systems Stewardship Model ensures that the IT Services projects and initiatives are in alignment with the University's strategic goals. The goal of the IT Services DTO is to build an effective, flexible ​project management framework that can be applied to any project with effective repeatable processes. ​\nBelow are the FAQs on Portfolio and Project Management.\nDetails\nI have a Project that will need IT Funding and/or Resources, where do I start?\nAfter completing an initial assessment and determined your project will take:\n20 days (144 hours) or more of effort; or\n$10,000 or more of project funding.\nThe first step is to add your project to the ITS Projects Roadmap.\nHow do I add my project to the ITS Projects Roadmap?\nAll projects in the Roadmap will be presented to the Stewardship Committees for review on timing and strategic alignment while it is being documented into a Project Charter. In order to add your project to the roadmap, you must complete the following:\n​​​ Submit a Project Proposal using the\nProject Proposal Template\nto\nits-pmo@sfu.ca\n​\n​\nAdd your project to the\nITS Projects Roadmap spreadsheet\nin the \"Data\" tab and fill in all applicable columns​\nWho updates the entry on the ITS Project Roadmap once it's been added?\nOnce you've filled out the ITS Projects Roadmap, you will be responsible for your entry until it's time to submit a Project Charter. Once the Project Charter has been submitted to the DTO for your project, the DTO will be responsible for your entry on the ITS Projects Roadmap spreadsheet. Then, once the project has been assigned a Project Manager, the Project Manager will be responsible for the entry on the ITS Projects Roadmap.\nHow do I submit a Projec​​t Charter?\nAll completed Project Charter, and Project Plan documents are to be sent to the Analyst, DTO to be reviewed and scheduled for presentation at the Project Review Committee meeting. If you have any questions about filling out any of the documents or need assistance, please email\nits-pmo@sfu.ca\n​\nThe information contained within the Project Charter assists the Project Review Committee​ with making an informed decision to approve the project request and determine if the project should be presented to​​​ one of the four stewardship committees for further approval:\n​ASSC - Administrative Systems Steering Co​mm​t​e;​​\n​ESSC - Educational Systems Steering Committee;\nRSSC - Research Systems Steering Committee;\n​One IS - One ​Information Systems Steering Committee​.\nProject Charter Template:\nhttps://sharepoint.sfu.ca/sites/its/pmo/templates\nWhat about a Project Plan?\nAll projects require planning. Smaller projects, with less resource requirements, limited impacts and shorter timeline can have their plan approved within the Project Charter template. A ​Project Plan document is required when:\nOverall one-time project funding is $75,000 or more.\n​​The purpose of the Project Plan document is used to plan out the activities required to successfully execute the project in greater details. It's audience is the project manager and project team, however the stewardship committees will want to review project plans before granting projects approval to execute.\nProject Plan Template:\nhttps://sharepoint.sfu.ca/sites/its/pmo/templates\nOverview\nThe IT Services Digital Transformation Office (DTO) provides support services to all projects that follow the Information Systems Stewardship Model. ​The Information Systems Stewardship Model ensures that the IT Services projects and initiatives are in alignment with the University's strategic goals. The goal of the IT Services DTO is to build an effective, flexible ​project management framework that can be applied to any project with effective repeatable processes. ​\nBelow are the FAQs on Portfolio and Project Management.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3593", "title": "FAQs - Portfolio and Project Management", "article_id": "3593" }, { "clean_body_text": "Overview\nThis article details how service owners can review and approve knowledge articles within the IT Services knowledge base before they a published.\nThis article will review:\nHow to Review Submitted Articles\nApproving or Rejecting Articles\nDetails\nTo review a knowledge article, it first needs to be submitted to the IT Services knowledge base. For an overview on drafting and submitting knowledge articles a creator refer to\nthis documentation\n.\nNote:\nTo review knowledge articles you will need the\nService Owner\nrole in TeamDynamix.\nHow to Review Submitted Articles\nAs a service owner, your account in TeamDynamix will have the ability to review and approve any submitted knowledge articles within the IT Services knowledge. This provides you with an opportunity to check the content of an article and send feedback to the creator before it is published.\nTo start, sign in to the\nIT Services knowledge base\n.\nThen either:\nNavigate to the\nArticles Pending Review\ntab\nOr, have the author of an article send you a direct link (via email, instant message...etc.) to their submitted draft\nApproving Articles\nThe next step is to either\napprove\nor\nreject\nthe article.\nIf you\nreject\nthe article, ensure you notify the author using the\nNotify\ncheck-box and leave a comment. This will send an email to the author and provide them with an opportunity to make edits for re-submission.\nIf you\napprove\nthe article, ensure you notify the author using the\nNotify\ncheck-box to let them know that the article is ready to be published. They will then send a\nrequest to the knowledge manager\nfor the IT Services knowledge base to have it published.\nAfter the article is approved, it's status will also be updated for confirmation.\nOverview\nThis article details how service owners can review and approve knowledge articles within the IT Services knowledge base before they a published.\nThis article will review:\nHow to Review Submitted Articles\nApproving or Rejecting Articles\nOverview\nThis article details how service owners can review and approve knowledge articles within the IT Services knowledge base before they a published.\nThis article will review:\nHow to Review Submitted Articles\nApproving or Rejecting Articles\nOverview\nThis article details how service owners can review and approve knowledge articles within the IT Services knowledge base before they a published.\nThis article will review:\nHow to Review Submitted Articles\nApproving or Rejecting Articles\nHow to Review Submitted Articles\nHow to Review Submitted Articles\nApproving or Rejecting Articles\nApproving or Rejecting Articles", "duplicate_urls": [], "tags": [ "teamdynamix", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3611", "title": "How to review, approve or reject knowledge articles as an ITS Service Owner", "article_id": "3611" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nFor Service Managers\nOverview\nThis is a recorded training session for Service Owners (SO) and Service Offering Managers (SOM) on May 11, 2022.\nNote: Service Offering Manager (SOM) is an ITSM Term for Product Owner\nService Owners (SO) and Service Offering Manager (SOM) Training Session:\nTraining video for: Service Owner & Service Offering Manager\nThe goals of this training is to get Service Owner and Service Offering Manager familiar with:\nWhat a service is.\nWhat service ownership is.\nWhat a service offering is.\nWhat a service offering manager is.\nHow these work in TeamDynamix.\nIf you've any questions, please visit the Enterprise Service Management (ESM) service page and raise tickets to the support team.\nESM webpage is\nService - Enterprise Service Management (teamdynamix.com)\n.\nAdditional links for your reference:\nServiceHub | TeamDynamix Sandbox, Service Catalog\nServiceHub | TeamDynamix Production, Service Catalog\nEnterprise Service Management (ESM) | TeamDynamix Service Page\nMS Teams - One I.S - TeamDynamix Channel\nRelated Articles (1)\nHow to review, approve or reject knowledge articles as an ITS Service Owner\nThis article outlines how IT Service Owners can approve or reject articles submitted to the IT Services knowledge base.", "duplicate_urls": [], "tags": [ "ServiceHub-SO-SOM", "ServiceHub-Service-Owner", "ServiceHub-Service-Offering-Manager", "SO-SOM-Training-Video" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3632", "title": "TeamDynamix Training Session - Service Owners (SO) & Service Offering Managers (SOM)", "article_id": "3632" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nESM Vision and Operations\nEmployee Collection Notice for SFU Staff using TeamDynamix (ServiceHub)\nEmployees using TeamDynamix (TDX) to respond to tickets will have their personal information collected by SFU through the TDX platform, under the authority of the University Act (RSBC 1996, c.468) and the Freedom of Information and Protection of Privacy Act (RSBC 1996, c.165). The collected personal information includes an access and use log and your communications with end-users. The information will be used to manage support requests from clients, administer workflows, to evaluate and manage employee and departmental performance, and to monitor and improve services. If you have any questions about the collection, use and disclosure of this information please contact\ntdx@sfu.ca.\nFor more information about SFU policies & guidelines for personal information, visit the\nArchive and Records Management website\n.\nGuidelines for Data within TeamDynamix (ServiceHub)\nIT Services outlines guidance for data management within IT systems. For more information about IT specific data guidelines, visit the\nInformation Systems website\n.\nIT Services staff (and associated departments) managing ticket information within TeamDynamix are expected to:\nOnly handle or store the minimum amount of data required to complete a task (the\nprinciple of “data minimization”\n). Do not handle or store any data that is not required, in particular very sensitive data.\nInternal Data or Regulated Data may only be shared with other SFU Employees when their role at SFU requires them to have access to perform their duties (the\nprinciple of “least privilege”\n).\nKeep data on just one Information System\n(TeamDynamix) and do not copy, extract, or download data to other Information Systems. In the case of a violation of this control, then either one of the following must be done:\nSubmit a plan to eliminate the redundancy to the Data Governance Council, or\nSubmit a request for approval in writing to the Data Governance Council.\nEnterprise and Local Information Systems staff are available to consult with departments and users to advise them of the risks and help determine which Information Systems will be best able to meet their requirements and support their business processes.", "duplicate_urls": [], "tags": [ "teamdynamix" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3659", "title": "TeamDynamix Employee Collection Notice and Data Guidelines", "article_id": "3659" }, { "clean_body_text": "Overview\nKnowledge articles related to video conferencing - Zoom, which provides faculty, staff, and students with the ability to hold or attend live meetings, lectures, and presentations with colleagues from remote locations.\nDetails\nFEATURES\nVideo and/or audio meetings by computer or phone\nScreen sharing with annotation\nVirtual whiteboard and other collaboration tools\nIntegration with popular calendar applications such as Outlook\nZOOM ACCOUNT DIFFERENCES AT SFU\nAt SFU your Zoom account will have different features unlocked depending on your role. These features are meant to promote the safety and security of all Zoom meetings being held at the University. Please see our\nZoom Privacy & Security\npage for more information.\nFaculty & Staff\nStudents & Sponsored Accounts\nOption for Waiting Room\n✓\n✓\nRequire a password for meetings\n✓\n✓\nChat, Polling, Screen sharing, Annotation, Whiteboard, Breakout Room\n✓\n✓\nLocal recording\n✓\n✓\nParticipants join before host\n✓\nX\nAllow removed participants to rejoin\n✓\nX\nFile transfer, Livestreaming\nX\nX\nFEATURE DIFFERENCES BETWEEN ZOOM MEETING AND ZOOM WEBINAR\nWhat's Zoom Meeting and Zoom Webinar?\nZoom Meeting\nZoom Webinar\nVideo sharing\nAll participants\nHost and panelists\nView only participants\nx\n√\nQ&A\nx\n√\nWaiting room\n√\nx\nBreakout room\n√\nx\nParticipant list\nVisible to all participants\nVisible to host and panelists\nOverview\nKnowledge articles related to video conferencing - Zoom, which provides faculty, staff, and students with the ability to hold or attend live meetings, lectures, and presentations with colleagues from remote locations.\nOverview\nKnowledge articles related to video conferencing - Zoom, which provides faculty, staff, and students with the ability to hold or attend live meetings, lectures, and presentations with colleagues from remote locations.\nOverview\nKnowledge articles related to video conferencing - Zoom, which provides faculty, staff, and students with the ability to hold or attend live meetings, lectures, and presentations with colleagues from remote locations.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3662&SIDs=962" ], "tags": [ "videoconference", "zoom", "faculty", "Student", "teaching", "Event-Recording", "SFU-Zoom", "sfu-staff", "staff", "lecture-recording", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3662", "title": "Zoom Features", "article_id": "3662" }, { "clean_body_text": "Overview\nThis article explains the differences between Zoom meeting and Zoom webinar.\nDetails\nMajor differences\nMeeting: Every participant can chat via audio and video.\nWebinar: Attendees, except the host and panellists, are view-only, but can be un-muted if the host gives permission.\nZOOM MEETING\nAvailable to\nAll students, faculty, and staff for collaborative meetings ≤ 300 participants\nRecommended for\nWhen all participants (≤ 300) are encouraged to chat via audio and video, and share their screens, for example:\nBrainstorming meetings\nTutorials, where group discussions is encouraged\nStudent project team meetings\nZOOM WEBINAR\nLimited to\nFaculty, and staff upon request for large classes or events with up to 1000 participants\nRecommended for\nEvents or classes with more than 300 participants, where the host and panellists prefer more control over the audience. It allows view-only attendees to minimize interruptions. Attendees can interact via Q&A, chat and polling.\nClasses or events < 1000 participants\nLarge virtual activities with view-only attendees\nEvents involving panellists\nExceeding the participant capacity?\nLarge Zoom Meeting (up to 500 participants), or large Zoom Webinar (up to 1000 participants) can be enabled upon\nrequest\n.\nFEATURE COMPARISON\nTable comparing the features of Zoom Meetings against Zoom Webinars.\nZoom Meeting\nZoom Webinar\nAvailable to\nFaculty, Staff\n& Students\nFaculty & Staff\n(Request needed)\nAudience Capacity\n< 300\n< 1000\nScreen-sharing\n✓\n✓\nChat Message\n✓\n✓\nOnline Teaching\n✓\n✓\nVideo Recording\n✓\n✓\nHost & Co-Host option\n✓\n✓\nPolling\n✓\n✓\nDownloading videos\n✓\n✓\nQ & A\n✓\nBreakout rooms\n✓\nWaiting rooms\n✓\nOverview\nThis article explains the differences between Zoom meeting and Zoom webinar.\nOverview\nThis article explains the differences between Zoom meeting and Zoom webinar.\nOverview\nThis article explains the differences between Zoom meeting and Zoom webinar.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3664&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3664", "title": "Zoom Meeting vs Webinar", "article_id": "3664" }, { "clean_body_text": "Overview\nThis article is related to the privacy and security policies of Zoom.\nDetails\nLast updated March 15, 2022\nPRIVACY AND SECURITY WITH ZOOM\nSFU is prioritizing the security and privacy of all faculty, staff and students while configuring Zoom's system-wide settings, which will be more restrictive to start. As conversations progress and SFU continues adjusting to adopt recommended practices to balance risk mitigation with meeting community needs, changes may occur to the availability of features and functions. Updates will be published on this page as new details are confirmed.\nGENERAL CONSIDERATIONS\nWith the recent transition to work-from-home environments for many SFU faculty, staff, and students, please be mindful of the type of content being shared, which is now more likely to include personal environments. Participants have the option of either turning off their camera or using a virtual background to hide their personal environment.\nAnyone recording sessions in SFU Zoom is required to meet our privacy obligations under the Freedom of Information and Protection of Privacy Act (FIPPA). We advise against recording sessions using third-party applications or non-SFU Zoom accounts without attendees’ knowledge and/or consent.\nAll recorded content may be subject to a formal access to information request made under FIPPA.\nFor added security, you can configure your meetings to allow only users with Zoom accounts to join your meetings.\nCheck out the instructions\n.\nPROVIDING CONSENT TO TERMS OF USE\nYour participation in a Zoom meeting will result in the disclosure of personal information to Zoom Video Communications. You may consent to this disclosure in one of two ways:\nIf you are an SFU student, staff or faculty member, by signing into your\nSFU Zoom account\n, you have provided consent as part of the sign-in process.\nIf you are a meeting/webinar participant without an SFU Zoom account, you can consent by filling out this form:\nhttps://www.surveymonkey.ca/r/zoomprivacy\nRECORDING MEETINGS IN ZOOM\nPRIVACY CONSIDERATIONS FOR RECORDING\nNotable requirements for compliance with FIPPA include:\nSecuring stored recordings. Avoid storing records on non-SFU systems (e.g., Google Drive or Dropbox). Consider filing recordings with other related departmental records; do not leave recordings on personal devices.\nOn January 12th, 2021, SFU Zoom offers optional cloud recording for hosts of all Zoom meetings. All Cloud recordings are stored in SFU Zoom’s new online Canadian data centre. Passcode protection is enforced for all shared cloud recordings. Cloud recordings stored in the Zoom cloud will be deleted 365 days after the meeting date or can be deleted by the host. Local and cloud recording allows the host to record their Zoom meeting's video, audio, transcribed text, and chat transcripts.\nA properly formatted collection notice that clearly defines the business purpose for the collection of personal information, the legal authority for the collection, and the contact information of an SFU officer or employee who can answer questions regarding collection. Zoom does not have any built-in capability of delivering such a collection notice.\nControlled access. Access to recordings can only be granted to university employees when it is necessary for the performance of their work duties. Sharing of the recordings in the absence of a legitimate business need is not authorized.\nConsistent use. Participants’ personal information can only be used for the purpose for which it was obtained and compiled or for a use consistent with that purpose. Secondary uses of the recordings are not authorized.\nMinimum retention. Recordings containing personal information must be retained for a minimum of one year if they are used to make decisions that directly affect participants. Examples include academic advising sessions, job interviews and exam invigilations.\nAuthorized disposal. The University will dispose of recordings only with an approved Records Retention Schedule and Disposal Authority. Departments may or may not have applicable RRSDAs already in place. Visit the\nDirectory of University Records\nfor more information at\nhttps://www.sfu.ca/archives2/dur/dur.html\n.\nA business rationale for the need to record content. Staff meetings, academic advising sessions, job interviews, etc. have not been typically recorded at the University in the past. We strongly advise against recording Zoom sessions for the purposes of administrate convenience or as a means of compiling meeting minutes and notes.\nRECORDING ZOOM LECTURES: PRIVACY AND COPYRIGHT GUIDELINES FOR INSTRUCTORS\nCOLLECTION\nDepending on how you run your lectures and the steps students take to anonymize their identities, it is possible that a student's personal information (e.g., name, image, voice, personal views and opinions, course work) may be captured in a recording. Use a collection notice so that your students are aware of the purpose for the collection of their personal information, the legal authority for the collection, and to whom they can direct questions about the collection. The following is a recommended template:\n...More →\nFREQUENTLY ASKED QUESTIONS\n1. CAN I RECORD A LECTURE THAT I AM DELIVERING?\nSee\nPrivacy and Copyright Guidelines for Instructors for Recording Zoom Lectures\nfor measures to take when recording lectures.\n2. CAN I RECORD A STAFF MEETING?\nStaff should not record meetings, especially if individual third parties will be discussed (e.g. job candidates, students, members of the public, etc.). If you must record a meeting then you should refrain from disclosing personal details about yourself or third parties. If you need to discuss specific third parties, anonymize the individuals by using pseudonyms (e.g. Applicant 1, Applicant 2, Applicant 3).\n3. CAN I RECORD A MEETING WITH A STUDENT OR OTHER PRIVATE INDIVIDUAL?\nWhen meeting virtually with students or other private individuals using Zoom, you need to inform the individual about how they can anonymize their identity. In addition, we strongly recommend that counsellors, doctors, advisors, and others who are discussing sensitive personal information (e.g., medical history, academic history, disability accommodations, financial history) do not use Zoom's recording feature. Meeting hosts are responsible for notifying participants if they are recording a meeting. Meeting participants will generally hear a notice or see an on-screen notification when recording is in progress\n4. HOW DO I ANONYMIZE MY IDENTITY WHEN ATTENDING A ZOOM SESSION?\nIf you have been invited to a Zoom meeting as an attendee, you can join the Zoom meeting via the\nweb application\nwithout signing into a Zoom account. The Zoom web application allows you to use a pseudonym (e.g. first name only or a nickname).\nIf you prefer to use your SFU Zoom account to participate in sessions, you can change your display name before joining the session. Please note that you will have to make this change every time you sign into\nSFU Zoom\n, as your display name will revert to your first and last name with every login.\nYou can anonymize yourself further by not using the audio and video conferencing features, and by not revealing any personal information about yourself or third parties during online discussions.\n5. CAN I CHANGE MY DISPLAY NAME?\nYou can change your display name before joining the session or change a\npreferred name\nin your profile.\nOverview\nThis article is related to the privacy and security policies of Zoom.\nOverview\nThis article is related to the privacy and security policies of Zoom.\nOverview\nThis article is related to the privacy and security policies of Zoom.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3666&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3666", "title": "Zoom Privacy and Security Policies", "article_id": "3666" }, { "clean_body_text": "Overview\nThis article is related to the technical requirements for Zoom.\nDetails\nBANDWIDTH RECOMMENDATIONS\nRecommended bandwidth over WIFI:\n2.6 Mbps/1.8 Mbps (up/down)\nFor gallery view receiving: 4.0 Mbps (49 viewers)\nDESKTOP REQUIREMENTS\nZoom can be used on a variety of desktop operating systems and browsers. These include:\nDelivery method: Zoom desktop application or via browser (with limited functionality)\nCompatible with the following operating systems:\nWindows 7,8, 10, Ubuntu 12.04 or higher, Red Hat Enterprise Linux 6.4 or higher, MacOS X with MacOS 10.7 or later\nCompatible with the following browsers:\nWindows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+\nMac: Safari 7+, FIrefox 27+, Chrome 30+\nLinux: Firefox 27+, Chrome 30+\nProcessor and RAM recommended: Dual-core 2 Ghz or higher / 4 GB RAM\nMOBILE REQUIREMENTS\nZoom is available to use on iOS and Android devices. All SFU users need to sign in with SFU Single Sign-On (SSO).\niOS 8.0 or later, iPadOS 13 or later, and Android 5.0X or later.\nAny 1Ghz single core processor or better\nMICROSOFT OUTLOOK PLUGIN AND ADD-IN\nThe Outlook plugin is only supported on macOS 10.14. and above. Here is the\nlink\nto download. Microsoft has announced this is no longer available after 2021.\nThe Outlook Add-in is prohibited due to security reasons.\nOverview\nThis article is related to the technical requirements for Zoom.\nOverview\nThis article is related to the technical requirements for Zoom.\nOverview\nThis article is related to the technical requirements for Zoom.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3667&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3667", "title": "Zoom Technical Requirements", "article_id": "3667" }, { "clean_body_text": "Overview\nmySchedule is embedded in goSFU to help you plan and enroll in your optimal schedule. It allows you to graphically view your schedule options, find desired course combinations, and create the course schedule that works best for you.\nDetails\nFor more information, please visit\nmySchedule - Enrollment.\nOverview\nmySchedule is embedded in goSFU to help you plan and enroll in your optimal schedule. It allows you to graphically view your schedule options, find desired course combinations, and create the course schedule that works best for you.\nOverview\nmySchedule is embedded in goSFU to help you plan and enroll in your optimal schedule. It allows you to graphically view your schedule options, find desired course combinations, and create the course schedule that works best for you.\nOverview\nmySchedule is embedded in goSFU to help you plan and enroll in your optimal schedule. It allows you to graphically view your schedule options, find desired course combinations, and create the course schedule that works best for you.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3669", "title": "Information about mySchedule", "article_id": "3669" }, { "clean_body_text": "Overview\nThis article details how undergraduate students can remotely access the student computer labs.\nDetails\nStep 1:\nOpen the computer lab dashboard.\nComputer Lab Dashboard\nStep 2:\nClick on a campus\nClick on the IP Address of the computer you want to use\nImportant:\nRemember the computer name for a later step, i.e., aq-3148-02\nStep 3:\nLogin via CAS and MFA to access Guacmole at gateway.its.sfu.ca.\nMulti-factor Authentication enrollment is required\nfor this service.\nSet up MFA\nStep 4:\nFind the computer you selected in step 2, by\nOption 1 (preffered): using the Search filter\nOption 2: browsing by Faculty/Campus > LabName\nRDP vs SSH\nConnection protocols RDP vs SSH are identified by the icon\nStep 5:\nSign in using:\nyour SFU computingID and password, and\ndomin: ADSFU\nSign out when your are finished to make the computer available for others.\nRemote sessions will\nautomatically time out after 3 hours of continuous use\nto allow all students the opportunity to use our computer labs.\nUSING GUACAMOLE GATEWAY:\nTHE GUACAMOLE MENU\nThe Guacamole menu is a sidebar which is hidden until explicitly shown. On a desktop or other device which has a hardware keyboard, you can show this menu by pressing\nCtrl\n+\nAlt\n+\nShift\n.\nCOPYING/PASTING TEXT\nAt the top of the Guacamole menu is a text area labeled \"clipboard\" along with some basic instructions.\nTRANSFERRING FILES FOR SSH CONNECTIONS:\nYou can transfer files back and forth between your local computer and the remote desktop for SSH connections.\nFiles can be transferred to the remote computer by dragging and dropping the files into your browser window, or through using the file browser located in the Guacamole menu. You can show this menu by pressing\nCtrl\n+\nAlt\n+\nShift\n. Use the option for \"Upload File.\"\nRDP connections to windows or linux system will need to use other means such as Vault or Office 365 cloud drives.\nOverview\nThis article details how undergraduate students can remotely access the student computer labs.\nDetails\nStep 1:\nOpen the computer lab dashboard.\nComputer Lab Dashboard\nStep 2:\nClick on a campus\nClick on the IP Address of the computer you want to use\nImportant:\nRemember the computer name for a later step, i.e., aq-3148-02\nStep 3:\nLogin via CAS and MFA to access Guacmole at gateway.its.sfu.ca.\nMulti-factor Authentication enrollment is required\nfor this service.\nSet up MFA\nStep 4:\nFind the computer you selected in step 2, by\nOption 1 (preffered): using the Search filter\nOption 2: browsing by Faculty/Campus > LabName\nRDP vs SSH\nConnection protocols RDP vs SSH are identified by the icon\nStep 5:\nSign in using:\nyour SFU computingID and password, and\ndomin: ADSFU\nSign out when your are finished to make the computer available for others.\nRemote sessions will\nautomatically time out after 3 hours of continuous use\nto allow all students the opportunity to use our computer labs.\nUSING GUACAMOLE GATEWAY:\nTHE GUACAMOLE MENU\nThe Guacamole menu is a sidebar which is hidden until explicitly shown. On a desktop or other device which has a hardware keyboard, you can show this menu by pressing\nCtrl\n+\nAlt\n+\nShift\n.\nCOPYING/PASTING TEXT\nAt the top of the Guacamole menu is a text area labeled \"clipboard\" along with some basic instructions.\nTRANSFERRING FILES FOR SSH CONNECTIONS:\nYou can transfer files back and forth between your local computer and the remote desktop for SSH connections.\nFiles can be transferred to the remote computer by dragging and dropping the files into your browser window, or through using the file browser located in the Guacamole menu. You can show this menu by pressing\nCtrl\n+\nAlt\n+\nShift\n. Use the option for \"Upload File.\"\nRDP connections to windows or linux system will need to use other means such as Vault or Office 365 cloud drives.\nOverview\nThis article details how undergraduate students can remotely access the student computer labs.\nDetails\nStep 1:\nOpen the computer lab dashboard.\nComputer Lab Dashboard\nStep 2:\nClick on a campus\nClick on the IP Address of the computer you want to use\nImportant:\nRemember the computer name for a later step, i.e., aq-3148-02\nStep 3:\nLogin via CAS and MFA to access Guacmole at gateway.its.sfu.ca.\nMulti-factor Authentication enrollment is required\nfor this service.\nSet up MFA\nStep 4:\nFind the computer you selected in step 2, by\nOption 1 (preffered): using the Search filter\nOption 2: browsing by Faculty/Campus > LabName\nRDP vs SSH\nConnection protocols RDP vs SSH are identified by the icon\nStep 5:\nSign in using:\nyour SFU computingID and password, and\ndomin: ADSFU\nSign out when your are finished to make the computer available for others.\nRemote sessions will\nautomatically time out after 3 hours of continuous use\nto allow all students the opportunity to use our computer labs.\nUSING GUACAMOLE GATEWAY:\nTHE GUACAMOLE MENU\nThe Guacamole menu is a sidebar which is hidden until explicitly shown. On a desktop or other device which has a hardware keyboard, you can show this menu by pressing\nCtrl\n+\nAlt\n+\nShift\n.\nCOPYING/PASTING TEXT\nAt the top of the Guacamole menu is a text area labeled \"clipboard\" along with some basic instructions.\nTRANSFERRING FILES FOR SSH CONNECTIONS:\nYou can transfer files back and forth between your local computer and the remote desktop for SSH connections.\nFiles can be transferred to the remote computer by dragging and dropping the files into your browser window, or through using the file browser located in the Guacamole menu. You can show this menu by pressing\nCtrl\n+\nAlt\n+\nShift\n. Use the option for \"Upload File.\"\nRDP connections to windows or linux system will need to use other means such as Vault or Office 365 cloud drives.\nOverview\nThis article details how undergraduate students can remotely access the student computer labs.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3670&SIDs=964" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3670", "title": "Student Computer Labs - Remote Access for Undergraduate Students", "article_id": "3670" }, { "clean_body_text": "Overview\nThis article details how graduate students can remotely access the student computer labs.\nDetails\nStep 1:\nA SFU VPN connection is required to use the .RDP file downloaded in step 4.\nIf you haven't set it up, follow\nthe instructions to set up SFU VPN\non your device.\nStep 2 (Mac only):\nFor Windows, skip to Step 3.\nInstall Microsoft Remote Desktop\nfrom the\nApp Store\nStep 3:\nOpen the computer lab dashboard\nClick on a campus\nComputer Lab Dashboard\nStep 4:\nClick on the IP Address\nof the computer you want to use\nAllow the downloads\nfrom KeyServer\nOpen the downloaded .rdp file\nto set up the remote connection.\nNote: IP number could change from session to session, please always connect from the list of computers on KeyServer.\nStep 5:\nusing:\nYour SFU computingID and password\nBe sure to use format\nADSFU\\userid\n, or\nuserid@sfu.ca\nSign out when your are finished to make the computer available for others.\nRemote sessions will\nautomatically time out after 3 hours of continuous use\nto allow all students the opportunity to use our computer labs.\nOverview\nThis article details how graduate students can remotely access the student computer labs.\nOverview\nThis article details how graduate students can remotely access the student computer labs.\nOverview\nThis article details how graduate students can remotely access the student computer labs.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3671&SIDs=964" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3671", "title": "Student Computer Labs - Remote Access for Graduate Students", "article_id": "3671" }, { "clean_body_text": "Overview\nThis article contains frequently asked questions about PaperCut.\nDetails\nWHY CAN'T I USE THE PRINTER IN THE DINING HALL ON BURNABY CAMPUS?\nPrinting services are not currently available in Dining Hall.\nWHY CAN'T I PRINT EVEN WHEN I HAVE PRINTING FUNDS ON MY ACCOUNT?\nPrinting balances shown on the Print Release Station reflect a combined total consisting of:\nDefault (department funding)\nCash\nCS FM\nIRMACS FM\nDining Hall FM\nPrint release stations/kiosks only recognize 'Cash' accounts and will not print jobs if there are insufficient funds in the ‘Cash’ account. Dining Hall FM funds can only be used on the Dining Hall printing.\nOverview\nThis article contains frequently asked questions about PaperCut.\nOverview\nThis article contains frequently asked questions about PaperCut.\nOverview\nThis article contains frequently asked questions about PaperCut.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3672&SIDs=955" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3672", "title": "PaperCut FAQ", "article_id": "3672" }, { "clean_body_text": "Overview\nThis article provides the locations for printing and cash loading.\nDetails\nBURNABY\nBennett Library 3rd Floor, includes cash loader\nShow in Room Finder\nRoom AQ3148, includes cash loader\nShow in Room Finder\nRoom WMC2502\nShow in Room Finder\nSURREY\nSurrey Library, SC3620\nSC2300, the Fire Fighter Lab (cash loader located outside of SC2300)\nSC3064\nSC3355\nOverview\nThis article provides the locations for printing and cash loading.\nOverview\nThis article provides the locations for printing and cash loading.\nOverview\nThis article provides the locations for printing and cash loading.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3673&SIDs=955" ], "tags": [ "Papercut", "Location", "printing", "credit", "cash", "loading", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3673", "title": "Printing & Cash Loading Locations", "article_id": "3673" }, { "clean_body_text": "Overview\nThis article contains step-by-step instructions for how students and library guest patrons can print.\nDetails\nStep 1:\nAdd printing credit to your account (in-person or online)\nIn-person\nby using the cash machines at the following locations:\nLibrary 3\nrd\nfloor\nThe machine accepts $1, $2 coins and $5, $10 and $20 bills but does not give change. The library front desk can break larger bills.\nSFU students\n: log in using your computing ID username that you use for goSFU, Canvas, etc. (not your student number or email address).\nGuest patrons:\ncase-sensitive username in the form of IC xxxxxxxxxx, including the space, and the corresponding case-sensitive password.\nOnline\nby visiting\nwww.sfu.ca/papercut\nwhile connected to SFUNET-SECURE wireless (SFU students only).\nStep 2:\nLog onto a computer using the same credentials from Step 1\nGuest patrons only have access to library computers.\nStep 3:\nOpen your document and print to black and white or colour\nLab Mono: Prints black and white ($0.11 per side)\nLab Color: Prints colour ($0.25 per side)\nStep 4:\nLog onto the computer beside the printer and release your document\nOverview\nThis article contains step-by-step instructions for how students and library guest patrons can print.\nOverview\nThis article contains step-by-step instructions for how students and library guest patrons can print.\nOverview\nThis article contains step-by-step instructions for how students and library guest patrons can print.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3674&SIDs=955" ], "tags": [ "Papercut", "how-to", "Student", "How-To-Guide", "printing", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3674", "title": "How to Print", "article_id": "3674" }, { "clean_body_text": "Overview\nThis article details how students can install the Papercut client on their Windows, Mac, or Linux computer.\nDetails\nINSTALLING PAPERCUT CLIENT ON YOUR DEVICES\nSetup wireless printing for Mac, Windows 7, Windows 8, and Windows 10.\nNote: Printers are already installed on the IT Services lab and Library computers. These instructions are for laptops, notebooks, and notepads only.\nLab Printing macOS\nLab Printing Windows (64-bit)\nPapercut Client macOS\nPapercut Client Windows (64-bit)\nPapercut Client Linux\nNote:\nThe Mac will ask you to enter your username and password for the printer and to \"Remember this password in my keychain\". Use your SFU credentials and not the computer account. The message \"Holding for Authentication\" will be displayed if the local computer account is stored/used.\nEdit the OSX Keychain and modify the entry associated with the printer.\nOverview\nThis article details how students can install the Papercut client on their Windows, Mac, or Linux computer.\nOverview\nThis article details how students can install the Papercut client on their Windows, Mac, or Linux computer.\nOverview\nThis article details how students can install the Papercut client on their Windows, Mac, or Linux computer.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3675&SIDs=955" ], "tags": [ "Papercut", "software", "how-to", "install", "How-To-Guide", "printing", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3675", "title": "Installing the PaperCut Client", "article_id": "3675" }, { "clean_body_text": "Overview\nThis article describes how to transfer printing credit to another student.\nDetails\nTRANSFERRING FUNDS FROM YOUR PAPERCUT ACCOUNT\nOnly cash funds can be transferred. To transfer funds,\nLog on to your\nPaperCut account\nClick on\nTransfers\nfrom the left navigation menu\nEnter the amount to transfer\nEnter the person's computing ID to transfer funds to\nClick on\n. Funds will automatically be transferred from your account to the other person\nFunds will remain in the printing account for one year after graduation after which the print account will be deleted. Funds in default and Dining Hall account will not be refunded or transferable.\nNote: The\nPaperCut account portal\nis only available while connected to SFUNET-SECURE\nOverview\nThis article describes how to transfer printing credit to another student.\nOverview\nThis article describes how to transfer printing credit to another student.\nOverview\nThis article describes how to transfer printing credit to another student.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3676&SIDs=955" ], "tags": [ "Papercut", "Student", "account", "transfer", "credit", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3676", "title": "Transferring Printing Funds", "article_id": "3676" }, { "clean_body_text": "Overview\nThis article contains information about the PaperCut refund policy and how to request a refund.\nDetails\nPages that aren’t successfully printed will be refunded automatically as PaperCut can detect if a print job is successfully delivered.\nRefunds will only be provided on the following basis:\nFading or streaked printer tone; document has to be produced at time of claim.\nLost print jobs due to printer hardware failure where job does not resume printing.\nRefunds will not be provided for:\nUnspent balance in your PaperCut account (you can, however,\ntransfer your account balance\nto another SFU or FIC student).\nWrong print job or print job settings.\nHOW TO REQUEST A REFUND\nLog on to your\nPaperCut account\nClick on\nRecent Print Jobs\nClick on\nr\nequest refund\nand provide a detailed explanation.\nIf your document was printed but the quality is poor, bring the document to the nearest IT Service Center to help you re-print or to ask for a refund.\nNote:\nThe\nPaperCut account portal\nis only available while connected to campus systems, or to the\nSFUNET-SECURE\nwireless network.\nOverview\nThis article contains information about the PaperCut refund policy and how to request a refund.\nOverview\nThis article contains information about the PaperCut refund policy and how to request a refund.\nOverview\nThis article contains information about the PaperCut refund policy and how to request a refund.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3677&SIDs=955" ], "tags": [ "Papercut", "account", "printing", "refund", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3677", "title": "Refund Policy", "article_id": "3677" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nFor Ticketing Agents\nOverview\nJust getting started with ServiceHub at SFU or looking for a refresher? Explore online resources that walk though how to use the ticketing application.\nAccess and Sign In\nIn order to sign into ServiceHub Ticketing App, there are pre-requisites. If you don't have permissions to sign into the app, see\nHow to gain access to ServiceHub Ticketing App\nfor details.\nFor a direct sign-in link, go to https://\nservicehub.sfu.ca/tickets\nAccess ServiceHub Ticketing App\nSFU ServiceHub Training\nFor SFU-focused training for IT Technicians and ticketing agents, see our recorded Zoom training sessions for held on June 2022\nIT Technicians Training Videos\nTeamDynamix Training\nFor additional training, see various articles and videos provided by TeamDynamix below:\nAccess and Overview:\nAccessing Interfaces (Video)\nUsing TDNext (Video)\nWorking with Tickets:\nGetting Started with Tickets\nCreating Tickets in TDNext (Video)\nTicket Anatomy (Video)\nCommon Ticket Activities (Video)\nSearching and Filtering (Video)\nDifferences between Incident, Major Incident, Problem, Change, Release, and Service Request\nOrganizing Your Work:\nGetting Started with Desktops\nGetting Started with Reporting\nVisualizing Information with Desktops (Video)\nCreating and Editing Desktops (Video)\nUsing the My Work Application (Video)", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3689", "title": "ServiceHub Ticketing App Quick Start Guide", "article_id": "3689" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nCentral Authentication Service (CAS)\nOVERVIEW\nBefore SFU adopted CAS as its authentication method for the web, we already had an Apache authentication/authorization module that allowed limited access control based on maillist membership. With the arrival of CAS, we modified a version of mod_cas (later mod_auth_cas) that would allow Apache to use the SFU version of CAS version 2 (later CAS version 3) to grant access based on SFU maillists.\nDETAILS\nWith the arrival of CAS 5, the changes made to CAS by SFU are no longer needed, and the latest unchanged version of mod_auth_cas can be used. This version supports Apache 2.4 (which the older SFU modified version of mod_auth_cas does not). Because the 2.2 version of Apache is no longer being maintained by The Apache Software Foundation, you may want to upgrade your Apache, but that will also require that you upgrade to the latest version of mod_auth_cas.\nCAN WE CONTINUE TO USE THE OLDER VERSION OF MOD_AUTH_CAS?\nThe short answer is yes. However, that version of mod_auth_cas does not support Apache 2.4, so you are stuck with the older non-maintained version of Apache. There are a few other things to keep in mind if you want to continue using the old SFU version of mod_auth_cas.\nFor example, in order to do the authorization, the SFU modified mod_auth_cas uses an SFU added feature of CAS, and adds an \"allow=\" string to the login and serviceValidate CAS entry points. We have added support for this to CAS 5 to continue to support the old mod_auth_cas, but this may not be supported in future upgrades to CAS.\nAnother thing to keep in mind is that mod_auth_cas needs attributes from CAS to do the authorization work. The older versions of CAS didn't return attributes, so SFU modified CAS so that you could get the needed attributes from serviceValidate. In CAS 5, attributes are returned using p3/serviceValidate, but not with serviceValidate. We have added a setting in CAS 5 to allow some attributes to be returned by serviceValidate, and this setting will be set for those services that were using the old SFU mod_auth_cas before the upgrade to CAS 5. If you want to use the old SFU mod_auth_cas with a new service, you either need to let us know to set that setting for your service, or you need to specify \"CASValidateURL https://cas.sfu.ca/cas/p3/serviceValidate\" to get the attributes that are needed by mod_auth_cas.\nWHAT NEEDS TO BE DONE TO UPGRADE TO THE NEW MOD_AUTH_CAS?\nThere are a number of good reasons to upgrade to the new mod_auth_cas, including allowing you to upgrade to the new, fully supported, Apache 2.4. The first thing to do before upgrading is to read\nUsing mod_auth_cas at SFU\nto get an idea how the new module works and where to get it.\nOnce you have the new mod_auth_cas downloaded, built and installed, you need to make sure that you have set CASValidateURL to p3/serviceValidate like this:\nCASValidateURL https://cas.sfu.ca/cas/p3/serviceValidate\nThe next step is to check if you have specified\nAuthtype Basic\nwhen using mod_auth_cas. This was allowed in the old SFU mod_auth_cas so that you could use Apache basic authentication in conjunction with CAS when controlling access to a non-web application such as WebDAV. This is not supported in the new mod_auth_cas, but we have made available a simple authentication module mod_authn_cas which will handle this use case.\nSee this page for information on mod_authn_cas\n.\nUsing \"Basic\" was also allowed in certain circumstances as equivalent to \"CAS\". If that was how it was being used, simply use \"Authtype CAS\" instead.\nNext, check to see if you use\nAuthUserFile /path/to/.htpasswd\nto point to a file containing userid/password entries. The old mod_auth_cas would let you use these .htpasswd files to specify IDs or maillists to control access. The new mod_auth_cas doesn't support these .htpasswd files, so see the following table for replacing items in the .htpasswd file with Require lines.\nLine in .htpasswd file\nWhat it did\nEquivalent Require line in new mod_auth_cas\n+userid\nallow access to SFU userid\nRequire user userid\n+!mail-list\nallow access to members of mail-list\nRequire cas-attribute member:resource:dept:DEPT_NAME:some-group\nuserid password\nallow access to made up ID\nthis is not supported in new mod_auth_cas\nThe final step is to replace the Require directives from the old mod_auth_cas with equivalent Require directives for the new mod_auth_cas. The following table should help.\nOld mod_auth_cas\nNew mod_auth_cas\nRequire valid-user\nor\nRequire valid-sfu-user\nRequire valid-user\nRequire user userid\nor\nRequire sfu-user userid\nRequire user userid\nRequire user !mail-list\nRequire cas-attribute member:resource:dept:DEPT_NAME:some-group\nRequire valid-sfu-staff\nRequire cas-attribute sfuEduPersonAffiliation:staff\nRequire valid-sfu-faculty\nRequire cas-attribute sfuEduPersonAffiliation:faculty\nRequire valid-sfu-student\nRequire cas-attribute sfuEduPersonAffiliation:undergrad\nRequire cas-attribute sfuEduPersonAffiliation:grad\nRequired valid-alumni-user\nRequire cas-attribute sfuEduPersonAffiliation:alumnus", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3720", "title": "CAS Apache Module", "article_id": "3720" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nCentral Authentication Service (CAS)\nOVERVIEW\nWHAT IS CAS\nThe Central Authentication Service (CAS) is a web application used by other web applications to authenticate visitors. In addition to providing authentication, CAS implements a\nsingle sign-on\nfeature to make it easier for users to move from one authenticated application to another. SFU CAS is a slightly modified version of\nJasig CAS\n. SFU has added a number of extensions to CAS (mostly authorization features such as integration with our mail list system), but has maintained compatibility with Jasig CAS, so applications that support Jasig CAS should work at SFU without modification.\nWHEN TO USE CAS\nAny application in use at SFU, whether running on the cgi.sfu.ca server, or running on a departmental or dedicated server, can use CAS for authentication. Third-party applications customized for SFU should be modified to use CAS whenever possible.\nAlthough CAS can provide some basic\nauthorization\n, it is an\nauthentication\nservice. It determines that users are who they say they are. CAS can provide information to help an application make\nauthorization\ndecisions, but it is important to understand that some people who possess an SFU computing account may only be loosely affiliated with SFU.\nAll applications that use SFU CAS must be registered as a service. Fill out the\nCAS Service Application form\nto get started\n.\nDETAILS\nTHE EASIEST WAY TO USE CAS\nIn many cases, using CAS requires no new programming to protect either static web content or dynamic web applications. On systems that run the Apache HTTP Server, a runtime module (\nmod_auth_cas\n) is available to provide CAS authentication to the entire server (or a configurable subset of the server’s content).\nWhile CAS simply authenticates users, this module provides both authentication services and access-control services. It lets you grant access to specific users as well as users based on their membership in a maillist. It even lets users on your servers authenticate users and restrict access via local .htaccess files.\nA PROGRAMMER’S VIEW OF CAS\nIf you decide that the Apache module is insufficient for your needs, you will need to write a small amount of custom code to handle authentication programmatically. Some client libraries are available to ease the use of CAS even further.\nBefore you begin to integrate your application with CAS, however, you should understand a few details about the way CAS operates. First and more importantly, CAS is unlike many familiar authentication systems because it is not simply a password-validation tool. In a traditional environment, your web application will ask users for an ID and a password, and it will then call logic to determine whether this ID/password pair is valid. With CAS, however, your application never gains access to the user's password; to improve system-wide security, users supply their passwords only to the CAS server directly.\nTherefore, using CAS in your application may be more circuitous than you initially imagine, though be assured that the process is still straightforward and easy to master. When you first encounter a new user (e.g., one that has not yet established a session with your application), you'd normally display a username/password form in HTML. With CAS, you don't do this; instead, you simply redirect the user's browser to CAS's login URL, which is\nhttps://cas.sfu.ca/cas/login\nCAS then authenticates the user. If authentication fails – e.g., if the user cannot supply a correct password – then you’ll never hear from the user again. Instead, the user will remain at CAS’s site and will have the option to choose various “help” links that point to IT Services help sites to help them deal with computing account problems.\nOnly if a user successfully authenticates does that user’s browser return to your application. Specifically, the user returns because CAS redirects the browser back to your application. CAS knows how to find your application because when you initially redirected the user to CAS, you supplied a service parameter, in the form\nhttps://cas.sfu.ca/cas/login?service=http://my/url\n(Note that any metacharacters in your service URL, such as question marks, ampersands, and equals signs, must be escaped appropriately using the standard URL encoding algorithm: %26 for &, %3D for =, and %3F for ?. This will be necessary if your service URL contains parameters of its own. Note also that while it is necessary that you use HTTPS to safeguard your own application's authentication in secure environments, CAS's overall security is not weakened if your application merely uses HTTP; instead, CAS still authenticates the user securely.)\nWhen CAS redirects the authenticated user back to your application, it will append a parameter named ticket to your URL. For instance, the URL you supplied CAS may be called as follows:\nhttp://my/url?ticket=ST-92834-m34Aa83f7a3f\nWe call this ticket\nopaque\nbecause, unlike an X.509 certificate or a Kerberos TGT, it is not possible for your application to decipher its meaning in isolation or from first principles. It has no internal structure useful to your application. The only thing you can do with this ticket is to send it back to CAS, which involves opening an HTTPS connection to\nhttps://cas.sfu.ca/cas/serviceValidate\nand sending two query parameters: service, which must match the service URL you initially supplied to CAS when redirecting the user there, and ticket, which is the ticket you just received. CAS then responds either with an explicit refutation of the ticket (think “it’s not meaningful to me and does not represent a valid user”) or an acknowledgment that the ticket proves authentication. In the latter case, CAS also supplies information about the user in an XML document, most notably the account that the user logged in with.\nNote that this final connection to CAS occurs directly between your application and CAS; your application opens a socket connection and retrieves information from the CAS server. You do not redirect the browser; you speak directly to CAS, effectively closing the loop and completing the authentication process. The CAS client libraries focus on making the HTTPS communication simple in a variety of languages; you don’t need to know details about how to write an SSL or HTTPS client, nor do you need to know any details about how CAS’s response is formatted textually.\nWHAT TO DO ONCE YOU AUTHENTICATE A USER WITH CAS\nCAS is not a session-management mechanism; it provides no facility for helping you keep track of users once they’re authenticated. Typically, applications will want to track users just as they would if they’d validated a user’s password themselves. That is, you’ll probably want to establish your own session – using application-specific, in-memory cookies or a similar mechanism – right after you validate a user’s authenticity with CAS.\nCAS is a single sign-on facility; once a user authenticates to CAS, the user need not continue to supply a password for other applications that redirect the user to CAS. However, CAS is\nnot\na “single sign-off” facility; a user that logs out of CAS will still have access to your application if your application keeps a persistent session with the user. CAS does offer a Single Sign Out option, which, when activated, will notify an application that a user has logged out of CAS. The application can then terminate any remaining local sessions as well. See the Jasig documentation for more details.\nCAS does provide a “logout” URL that the user may visit; loading the URL causes CAS to forget about the user’s prior authentication. Applications may link to this URL at\nhttps://cas.sfu.ca/cas/logout\nOTHER THINGS CAS CAN DO\nCAS lets applications opt out of its single sign-on facility. For applications that consider their data especially sensitive, this facility may be appropriate to ensure that a CAS-authenticated user is still present and hasn’t, for instance, walked away from a public kiosk. Note that using this feature makes it difficult to integrate your application into a campus-wide portal and may disappoint users’ expectations of single sign on. To use this option, you would add the parameter\nrenew=true\nto the login and serviceValidate URLs.\nCAS also lets applications choose to not force a user to log in if they are not already logged in. This will guarantee that the user will not be interrupted by a login page, and allow the application to put up a generic (or gateway) page if the user is not currently logged in. This option is chosen by adding the parameter\ngateway=true\nto the login URL.\nOTHER CAS OPTIONS\nCAS offers some other options to allow applications to modify how they interact with CAS. The following options are extensions added to the SFU version of CAS, and are not available in the Jasig version of CAS.\nThese options are:\nerror=error+message – If the application has determined that the user who has been successfully authenticated does not have access to the application, it can redirect to the login page again, this time using the renew=true option along with the error option to explain to the user why they need to try another user account.\nmessage=message+from+application – The application can choose to put a message to the user up on the login page. If this is not set, CAS will put a default \"You have requested access to a site that requires authentication\" message\napp=AppName – The application can specify its name so that CAS can put up a more specific \"Login required\" message.\nallow=handler1,handler2,… – CAS can use one or more “handlers” to authenticate a user. Each of the specified handlers will be tried in turn until it can be determined that the authentication has succeeded or failed. By default, the sfuhandler alone is used. If this option is used, it must be passed to both the login and serviceValidate URLs.\nThe handlers that are available are:\n1.\nsfu\n– This is the default (i.e. if no allow list is given), and will match any SFU account. The serviceValidate call-back, will return a response like the following:\n\n\nuserID\nsfu\n\n\n2.\nalumni\n– This will match any alumni email address and password. The user must enter id@alumni.sfu.ca and their password. The following will be returned from the serviceValidate call-back:\n\n\nuserID@alumni.sfu.ca\nalumni\n\n\n3. staff\n4. faculty\n5. student\n6. sponsored\n7.\napache\n- This was added to CAS to allow the Apache CAS module to authenticate accounts from a .htpasswd file serviceValidate call-back for this option:\nSome people have found it useful to use this from an application calling CAS directly to implement their own \"accounts\". Because CAS can't do the authentication for you, the password will be returned to your application. Because a password will be returned to you, CAS will not allow you to have an \"apache\" account that has the same id and password as an SFU account. The following would be returned from the\n\n\nid\napache\npassword\n\n\n9.\n!mail-list\n- This allows access to members of a mail list. You specify an allow option with an exclamation mark followed by the mail list name. If you use the parameter:\nallow=!sfu-cas\nthe following would be returned from the serviceValidate call-back if a member of that mail list logged in:\n\n\nray\nsfu\nsfu-cas\n\n\nWhat Gets Passed Back By serviceValidate\nThe serviceValidate URL will pass back an XML document indicating the success or failure of the validation. On failure, an error like the following will be returned:\n\n\nOptional authentication failure message\n\n\nindicating that the ticket was invalid and why, or:\n\n\n\nuserID\n\nsfu\n\n\nindicating that the validation succeeded. The number and types of keyword/value pairs varies depending on the application. The user and authtype keywords are always returned. Other items may be returned (e.g., see the allow option above).\nPROXY AUTHENTICATION\nIn a multi-tier CAS installation, an agent acting on behalf of a user, but without direct access to the user's cookie cache, may need to convince a third party that it represents the user legitimately. For example, a WebMail application that connects to a POP server to collect the user’s email, would have to convince the POP server that it is acting legitimately on behalf of a particular user. Using proxy tickets, a back-end service may determine (a) what user is being impersonated; (b) who is handling the impersonation. These two determinations allow service to accept proxied credentials selectively.\nTHE PLAYERS\nA few definitions are in order:\nCAS\nThe Central Authentication Service: a trusted arbiter of authenticity.\nService\nA web application that authenticates users via CAS.\nProxy\nA service that wants to impersonate users to other services.\nTarget\n(or\nback-end service\n)\nA service that accepts impersonated (proxied) credentials from at least one particular proxy.\nTICKETS\nParties involved in a CAS authentication make use of\ntickets\n, or opaque strings that prove some assertion to CAS. CAS uses the following tickets:\nTicket-granting cookie (TGC)\nA ticket encapulated by a cookie that is sent to the user's web browser and returned only to CAS, and only over a secured channel. This ticket establishes the user's identity with CAS and lets CAS act as a single sign-on system for the web.\nService ticket (ST)\nA ticket sent by CAS, through the user's browser, to a service. Each ST may be used only once, and must be combined with the unique identifier for one specific service in order to be useful. (Put another way, a service that knows its own unique identifier will refuse to accept STs intended for another service. This prevents one service from mounting a \"man in the middle\" attack against another.)\nProxy-granting ticket (PGT)\nA ticket sent by CAS to a service holding a valid ST (but see below). This ticket (associated with an individual service and an individual user) confers the ability to produce proxy tickets (see below).\nProxy-granting ticket IOU (PGTIOU)\nA ticket sent by CAS alone in a service validation response, and with a PGT to the callback URL. It is the web application's responsibility to maintain a table to correlate PGTIOUs and PGTs (see below).\nProxy ticket (PT)\nA ticket usable by a\nproxy\nto access a\ntarget\nby impersonating a single user. The\nPT\ncarries information about the proxy or proxies attempting to gain access. For targets that are also (second- or higher-level proxies), a\nPT\nmay be used to obtain a\nPGT\n, but this\nPGT\nwill preserve information about the linear series of proxies that lie between the user and the ultimate target.\nPROXY MECHANISM\nIf an application that is using CAS needs to be a\nproxy\n, and so needs a\nproxy ticket\nto pass on to a\ntarget\napplication, the\nproxy\napplicationserviceValidate URL, The needs to pass an extra query parameter to the proxyCallbackUrl parameter is used to specify a URL that CAS will connect to with two query parameters:\npgtID\n– the actual value representing the\nPGT\n.\npgtIou\n- the PGTIOU contained in CAS's response to the web application's request.\nYour application has the responsibility to maintain a table to correlate PGTIOUs and PGTs. The CAS servicevalidate callback will then respond with the following:\n\n\n\nuserID\n\nsfu\n\nPGTIOU\n\n\n\nYour application can now match the\nPGTIOU\nto get the\nPGT\nfrom the table that was setup by your applications proxyCallbackUrl.\nThe\nproxy\napplication can now obtain proxy tickets (\nPT\ns) by using the following request/response connection:\nRequest:\nThe\nproxy\napplication sends an HTTP request with two query parameters: pgt and targetService, representing respectively a\nPGT\nand the unique identifier (URL) corresponding to the\ntarget\napplication to which the\nproxy\napplication wishes to gain access. The URL to send the request to is:\nhttps://cas.sfu.ca/cas/proxy\nResponse:\nA cas:proxyFailure message can be returned here for invalid or expired PGTs. On success, a message, of the following format, is sent by CAS to the application:\n\n\n\nPT\n\n\n\nThis\nPT\nmay then be sent by the application to the\ntarget\nservice, which validates it with CAS using the following protocol:\nRequest:\nThe\ntarget\napplication sends an HTTP request with two query parameters: ticket and service, representing respectively the\nPT\nand the unique identifier (URL) of the\ntarget\napplication. The URL to send the request to is:\nhttps://cas.sfu.ca/cas/proxyValidate\nResponse:\nA cas:authenticationFailure message can be returned here for invalid or expired PTs. On success, a message, of the following format, is sent by CAS to the application:\n\n\n\nuserID\n\nsfu\n\nPGTIOU\n\n\n\nproxy1\n\n\nproxy2\n\n\nproxy3\n\n...\n\n\n\nThe target service may then make any access-control decisions it needs to make, based both on the username and on the proxy “path” conveyed by the response from CAS.\nAs the general format of this latest response message suggests, proxies may be \"chained\" – that is, applied successively – before an ultimate target is reached. This chaining is achieved by the added PGTIOU to this recent message – when target services implement the \"proxy granting\" protocol. Thus, a target service may act as a proxy as well.\nCalls to proxyValidate can also specify allow options. The default allow option is sfu, so if this option is not specified, only SFU accounts will be returned to the application.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3773", "title": "CAS for web applications", "article_id": "3773" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nCentral Authentication Service (CAS)\nOVERVIEW\nBelow are some common troubleshooting steps for CAS.\nDETAILS\nThe single sign-on doesn’t work across browsers. Open multiple CAS-enabled SFU applications in the same browser to avoid the chore of re-entering your login credentials.\nSigning out of a CAS-enabled application doesn’t immediately sign you out of all opened CAS-enabled applications. Please lock or sign out of your device if you are momentarily stepping away or have finished your work.\nNot all SFU applications use CAS. Therefore, you will need to enter your SFU credentials to sign in non-CAS applications even if you have signed in CAS-enabled applications in the same browser.\nFor users with access to multiple accounts (such as role account and personal computing ID), it is recommended to log out, open a new browser, or use a private browsing window to switch between accounts for access to applications.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3774", "title": "CAS Quick Tips", "article_id": "3774" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nCentral Authentication Service (CAS)\nOVERVIEW\nMOD_AUTH_CAS INTRODUCTION\nmod_auth_cas is an Apache module that uses CAS to protect static and dynamic web content served by the Apache HTTP Server.\nNote:\nThere is an older version of mod_auth_cas that was extensively modified to work with SFU CAS. This version will still work, but is no longer supported. It only works with Apache 2.2, and that version of Apache is no longer being maintained by The Apache Software Foundation. If you are currently using the old SFU mod_auth_cas, and want to upgrade Apache to version 2.4,\nsee the documentation here on moving from the old SFU mod_auth_cas to the new mod_auth_cas\n.\nDETAILS\nOnce you have built and installed mod_auth_cas in your Apache modules directory (say /etc/httpd/modules), you would edit your Apache configuration to load the mod_auth_cas module with\nLoadModule auth_cas_module modules/mod_auth_cas.so\nYou then need to add a few required parameters to configure mod_auth_cas\nCASLoginURL https://cas.sfu.ca/cas/login\nCASValidateURL https://cas.sfu.ca/cas/serviceValidate\nCASCookiePath /usr/local/apache2/cas/\nmod_auth_cas needs to make a direct connection to the CASValidateURL to validate the Service Ticket from CAS when the user logs in. To allow the SSL connection to be made, you need to install the X509 certificate of the Certificate Authority for the CAS server in your certificate folder (default /etc/ssl/certs/). That certificate, the DigiCert Global G2 TLS RSA SHA256 2020 CA1 certificate, is available\ndirectly from DigiCert\n. You would then specify the directory containing that certificate using:\nCASCertificatePath /etc/ssl/certs/\nYou can then protect a directory in your Apache configuration by using:\n\nAuthtype CAS\nRequire valid-user\n\nYou can also protect directories by placing the contents of the Location block in .htaccess files.\nSUPPORTED REQUIRE DIRECTIVES\nRequire valid-user\nAll valid users can access the resource.\nRequire user userid [userid] ...\nOnly the named users can access the resource.\nRequire cas-attribute member:resource:dept:some-dept:some-group\nOnly members of the named Grouper group can access the resource. You must grant the grprcas user READ and VIEW rights to your group. Only use policy groups for CAS access, not reference groups.\nRequire cas-attribute member:mail-list\nDEPRECATED: Move to using Grouper groups. Only members of the named mail list can access the resource.\nRequire cas-attribute sfuEduPersonAffiliation:staff\nOnly SFU staff can access the resource.\nRequire cas-attribute sfuEduPersonAffiliation:undergrad\nOnly SFU undergrad students can access the source.\nRequire cas-attribute sfuEduPersonAffiliation:grad\nOnly SFU grad students can access the resource.\nRequire cas-attribute sfuEduPersonAffiliation:faculty\nOnly SFU faculty can access the resource.\nRequire cas-attribute sfuEduPersonAffiliation:alumnus\nOnly SFU alumni can access the resource.\nRequire cas-attribute sfuIsLightweight:true\nOnly SFU lightweight accounts can access the resource.\nRequire cas-attribute sfuIsLightweight:false\nOnly SFU fullweight account can access the resource.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3775", "title": "Using mod_auth_cas at SFU", "article_id": "3775" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nCentral Authentication Service (CAS)\nOVERVIEW\nmod_authn_cas is an Apache module that uses CAS to authenticate a user and authorize their access to web content served by an Apache HTTP Server. Because this module does not redirect to the CAS login page, it can be used when protecting an application that is not web based, such as WebDAV.\nThis module is very basic and does not have any authorization features built in, so it relies on other modules or CAS itself to provide access control. Typically you would register your application (such as WebDAV) with CAS and specify what Required Attributes need to be specified.\nDETAILS\nCONFIGURING MOD_AUTHN_CAS AT SFU\nThe first step is to download a copy of mod_authn_cas from\nhere\n. You can then build and install the module.\nOnce the module is installed in your Apache's module directory, you should specify the following in your Apache httpd.conf file:\nLoadModule authn_cas_module modules/mod_authn_cas.so\nYou then need to add a few required parameters to configure mod_authn_cas\nCASRestURL https://cas.sfu.ca/cas/v1/tickets\nmod_authn_cas needs to make a direct connection to the CASRestURL to log the user in. To allow the SSL connection to be made, you need to install the X509 certificate of the Certificate Authority for the CAS server in your certificate folder (default /etc/ssl/certs/). That certificate is available at\nThawtePremiumServerBundleCA-2018-v3.pem\n. You would then specify the directory containing that certificate using:\nCASCertificatePath /etc/ssl/certs/\nYou can then protect a directory in your Apache configuration by using:\n\nAuthType Basic\nAuthName \"Enter an SFU account.\"\nAuthBasicProvider cas\nRequire valid-user\n\nSUPPORTED REQUIRE DIRECTIVES\nThe mod_authn_cas module doesn't support Require directives on its own, but built in modules like mod_auth_basic provide at least the following:\nRequire valid-user\nRequire user userid [userid] ...\nOther access control requirements can be specified in CAS when you register your CAS protected server/application.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3776", "title": "Using mod_authn_cas at SFU", "article_id": "3776" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\neSupport Migration\nOVERVIEW\nNeed to update your email routing to Service Hub? Changing delivery email address will require you to configuring your email account to route to Service Hub.\nThere are\ntwo common cases\nto configure your email:\nFor Sponsored Account: Creating Inbox Rule on SFU Mail\nFor Maillist: Adding New Member on Maillist\nNote:\nSelect one of the two guides depending if your email account is a sponsored account or a maillist.\nwhich email accounts do I need to change?\nAll eSupport email points need to be changed and re-routed to Service Hub. Please take a look at our\neSupport Email Routing List\nand\nlook up your queue\nto see a list of email accounts that needs to be updated.\nis my email account a sponsored account or a maillist?\nGo to\nSFU Maillist\nand, on the \"Go to list\",\nyour email address\nwithout \"@sfu.ca\"\n. If there is a search result, then your email account is a maillist. If not, your email account is a sponsored account.\nI can't make changes. who is the owner of my email account?\nSponsored Account\nGo to the\nSponsor Lookup App\n(you must be logged into a staff, faculty or sponsored account, and be connected to\ncampus networks\nor SFU VPN).\nEnter\nthe Sponsored Account Computing ID and you will see the owner listed.\nMaillist\nGo to\nSFU Maillist\nand, on the \"Go to list\",\nyour email address\nwithout \"@sfu.ca\"\n. You will see the owner listed.\nFor Sponsored Account: Creating Inbox Rule on SFU Mail\nStep 1.\nGo to\non a web browser. Once you're logged into your sponsored account, select the\nSettings\n'gear' icon on the top-right corner, then\nOptions\n.\nStep 2.\nUnder\nMail > Automatic Processing\n, select\nInbox and Sweep Rules\n. Then, select '\n+\n' to create a new Inbox Rule.\nStep 3.\nEnter the following details (shown in the screenshot) for the new inbox rule:\nName:\nRedirect all messages to Service Hub\n[Apply to all messages]\nRedirect the message to, for example:\nsfutdx@sfu.ca\n\" (or the TDX ticket address associated to your Ticketing application)\nSelect\nOK\nto create the new inbox rule, then\nSave\nto update your Inbox Rules.\nStep 4.\nEnsure that you\nselect and delete\nexisting Inbox Rules that redirect emails to eSupport (to esupport@rcg.sfu.ca). Select\nSave\nto update your Inbox Rules. This will avoid having SFU Mail routing to both Service Hub and eSupport.\nCongratulations!\nYou've re-routed your sponsored account emails to Service Hub. You may repeat this guide for the rest of your sponsored accounts, or see the guide below if you need to change delivery email on a maillist.\nBe sure to\ntest your email endpoints\nto ensure that incoming tickets are routed correctly to generate a ticket on Service Hub and not in eSupport. Check the details of the test email message to make sure it ended up in the correct Responsible Group on Service Hub and that the reply-to is correct.\nFor Maillist: Adding new member on SFU Maillist\nStep 1.\nGo to\nSFU Maillist\non a web browser. Once you're logged in, select\nFind maillists owned/managed by me\n, then find and select your maillist.\nStep 2.\nSelect the\nMaillist members\ntab.\nAdd, for example:\n\"\nsfutdx@sfu.ca\n\" (Use the email associated to your ticket application) then select\nSave Changes\n.\nStep 3.\nSelect the\nSender restrictions\ntab. Ensure that your\nSender Policy\nare\nunchecked\nfor restricted sender, then select\nSave Changes\n.\nStep 4.\nGo back to the\nMaillist members\ntab. Select the\ndelete\n'trash' icon on your existing eSupport email (esupport@rcg.sfu.ca), then select\nSave Changes\n. This will avoid having maillist routing to both Service Hub and eSupport.\nCongratulations!\nYou've re-routed your maillist emails to Service Hub. You may repeat this guide for the rest of your maillists, or see the guide at the top of the page if you need to change delivery email for a sponsored account.\nBe sure to\ntest your email endpoints\nto ensure that incoming tickets are routed correctly to generate a ticket on Service Hub and not in eSupport. Check the details of the test email message to make sure it ended up in the correct Responsible Group on Service Hub and that the reply-to is correct.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3792", "title": "Changing delivery email address to Service Hub", "article_id": "3792" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\neSupport Migration\nOVERVIEW\nMoving tickets from eSupport to Service Hub will require you to recreate or forward to Service Hub.\nThere are\nthree options\nto move tickets to Service Hub:\nOption 1: Submitting a webform\nOption 2: Forward a ticket from eSupport to \"sfutdx@sfu.ca\"\nOption 3: Create and send an email to \"sfutdx@sfu.ca\"\nNote:\nAt this time, moving tickets from eSupport to Service Hub has to be done manually and one-by-one.\nDETAILS\nOption 1: Submitting a webform\nStep 1.\nGo to\nservicehub.sfu.ca\nand search for your service.\nStep 2\n. Select \"Report a problem\" or \"Request Service\" button to open the webform.\nStep 3\n. Copy and paste the details from your eSupport ticket onto the webform. Include any attachments if necessary.\nStep 4\n. Submit the webform.\nCongratulations!\nYou've emailed your eSupport ticket to Service Hub. You may repeat these steps for the rest of your eSupport tickets you wish to forward.\nBe sure to\ntry one ticket first\nto ensure it's being moved to the correct Service / Group on Service Hub.\nOption 2: Forward a ticket from eSupport to \"sfutdx@sfu.ca\"\nCaution!\nDue to the reliability issues with the eSupport platform, not all forwarding request may go through. We\nstrongly advise\nusing Options 1 or 3 as a result.\nStep 1.\nGo to\nesupport.sfu.ca\nand open the ticket you wish to move to Service Hub.\nStep 2\n. Select \"Forward\" under the Ticket History.\nStep 3\n. Enter \"sfutdx@sfu.ca\" on the \"To\" field.\nStep 4\n. Select \"Forward Message\".\nCongratulations!\nYou've emailed your eSupport ticket to Service Hub. You may repeat these steps for the rest of your eSupport tickets you wish to forward.\nBe sure to\ntry one ticket first\nto ensure it's being moved to the correct Service / Group on Service Hub.\nOption 3: Create and send an email to \"sfutdx@sfu.ca\"\nStep 1.\nCreate a new email on\nor your preferred email application.\nStep 2\n. Enter \"sfutdx@sfu.ca\" on the \"To\" field.\nStep 3\n. Copy and paste the details from your eSupport ticket onto the Subject and Message Body. Include any attachments if necessary.\nStep 4\n. Send the email.\nCongratulations!\nYou've emailed your eSupport ticket to Service Hub. You may repeat these steps for the rest of your eSupport tickets you wish to forward.\nBe sure to\ntry one ticket first\nto ensure it's being moved to the correct Service / Group on Service Hub.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3793", "title": "Moving Ticket from eSupport to Service Hub", "article_id": "3793" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft Teams\nTo get started with Microsoft 365 at SFU, follow the steps below:\nLog in at Microsoft 365 Portal\nInstall on devices (Optional)\nSTEP 1. LOG IN TO THE MICROSOFT 365 PORTAL\n1.\nTo sign in, visit the\nMicrosoft 365 Portal\n.\nVisit the M365 Portal\n2.\nAt the Microsoft login screen, enter your\nSFU email\naddress\n(i.e.,\nyourSFUcomputingID\n@sfu.ca\n).\n3.\nYou will be re-directed to the SFU CAS login screen. Log in using your\nSFU Computing ID and password\n.\nSTEP 2. INSTALL MICROSOFT 365 APPS ON PERSONAL DEVICES (OPTIONAL)\nAll current SFU faculty, staff and students are eligible to install Microsoft 365 for free on up to\n5 individual-use devices\n,\nsuch as a laptop, tablet, or smartphone.\n1.\nLog in to the\nMicrosoft 365 Portal\n. Please refer to the section above for log in\ninstructions.\n2.\nSelect\nInstall Office\n, located at the upper right corner of the page.\n3.\nChoose\nOffice 365 apps\nfrom the drop-down menu.\n4.\nFollow the on-screen directions to complete the installation.\nFor a step-by-step illustration on how to install Microsoft 365 on a PC or Mac, please visit\nMicrosoft's Support Page\n.\nFREQUENTLY ASKED QUESTIONS ABOUT MICROSOFT 365\nWHO CAN USE MICROSOFT 365?\nAll current\nSFU faculty\n,\nstaff\nand\nstudents\nare eligible to install Microsoft 365 for free on up to\n5 individual-use devices\n,\nsuch as laptop, tablet, or smartphone.\nNote.\nThe availability of the individual applications within M365 may vary. Please refer to the application pages for more details on eligibility:\nMicrosoft Office\nMicrosoft Teams\nMicrosoft OneDrive\nSFU\nretirees\n,\nemeritus\nand\nadjunct professors\nare eligible for\nOffice 365 online\nto help facilitate working with the university community. This furnishes all the Office services, but does not allow for desktop installs of Office. The Office suite is still available in a browser.\nHOW DO I INSTALL MICROSOFT 365?\nINDIVIDUAL-USE\nMicrosoft 365 is available to all current SFU faculty, staff, and students with a Microsoft 365 account. For a step-by-step illustration on how to install Microsoft 365 on a PC or Mac, please visit\nMicrosoft's Support Page\n.\nUNIVERSITY-MANAGED\nIf you are an SFU faculty/staff and you hold a university-managed device, Microsoft Teams, OneDrive, and Office 2019 applications should be pre-installed on your device.\nPlease\nsubmit a service request to the IT Service Desk\nor contact your local IT representative for software inquiries/installations.\nRelated Articles (1)\nAdditional Learning Resources for Copilot\nResources and learning paths that can help you get started with Microsoft 365 Copilot.\nRelated Services / Offerings (1)\nMicrosoft OneDrive\nMicrosoft OneDrive is a file hosting and synchronization service for individual use at the university.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3816&SIDs=1470%2c349", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3816&SIDs=349" ], "tags": [ "Microsoft", "How-To-Guide", "microsoft-365", "getting-started", "GETTING STARTED" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3816", "title": "Getting Started with Microsoft 365", "article_id": "3816" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft OneDrive\nOVERVIEW\nMS Office\napplications will attempt to sync Office files that you open with OneDrive. This page outlines the steps needed to resolve the \"Upload Blocked\" error message when you open a synced Office file from your OneDrive desktop:\nFixing sync conflicts for Office files (Windows)\nFixing sync conflicts for Office files (Mac)\nFIXING SYNC CONFLICTS FOR OFFICE FILES (WINDOWS)\nStep 1.\nClick the OneDrive cloud icon in your taskbar notification area.\nStep 2.\nOn OneDrive, click \"Help & Settings\" on the bottom right corner. From the pop-up menu, select \"Settings\".\nStep 3.\nOn the pop-up window, select the \"Office\" tab and uncheck \"Use Office applications to sync Office files that I open\".\nFIXING SYNC CONFLICTS FOR OFFICE FILES (MAC)\nStep 1.\nClick the OneDrive cloud icon in your menu bar.\nStep 2.\nOn OneDrive, select \"More\" on the bottom right corner. From the pop-up menu, select \"Preferences\".\nStep 3.\nOn the pop-up window, select the \"Office\" tab and uncheck \"Use Office applications to sync Office files that I open\".\nRelated Services / Offerings (1)\nMicrosoft OneDrive\nMicrosoft OneDrive is a file hosting and synchronization service for individual use at the university.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3817&SIDs=1469", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3817&SIDs=953" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3817", "title": "OneDrive - Fixing Sync Conflict Issues", "article_id": "3817" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft OneDrive\nOverview\nBrowse frequently asked questions about Microsoft OneDrive.\nGENERAL\nWHO CAN USE ONEDRIVE?\nFACULTY, STAFF, AND STUDENTS\nOneDrive is available to all current SFU faculty, staff and students with a\nMicrosoft 365 account\n.\nOTHER\nThere are no current plans to provide access to SFU alumni.\nARE THERE ANY COSTS TO USING ONEDRIVE?\nMicrosoft OneDrive is free for all current SFU faculty, staff and students.\nHOW DO I GET ACCESS TO ONEDRIVE?\n1. Access Microsoft OneDrive\nOneDrive Web: Visit\nM365 Portal\n> Select\nOneDrive\nicon\nOneDrive Desktop: Launch the software on your desktop\nHOW DO I INSTALL ONEDRIVE ON MY INDIVIDUAL-USE OR UNIVERSITY-MANAGED DEVICE(S)?\nINDIVIDUAL-USE\nTo download Microsoft OneDrive on your\nindividual-use device\n, visit\nMicrosoft OneDrive's download page\nfor more information.\nUNIVERSITY-MANAGED\nIf you are an SFU faculty/staff and you hold a\nuniversity-managed device\n, OneDrive should be pre-installed on your device. Please\nsubmit a service request to the IT Service Desk\nfor any software inquiries or installations.\nCAN I USE ROLE OR SPONSORED ACCOUNTS ON ONEDRIVE?\nRole or sponsored accounts can use OneDrive to store and share documents.\nIS ONEDRIVE AVAILABLE ON LINUX?\nAt this time, OneDrive is available as a progressive web app on Linux. As an alternative, you'll also be able to access the web version of OneDrive.\nDOES ONEDRIVE SUPPORT WEBDAV CONNECTIONS?\nOneDrive does not support WebDAV connections.\nFILE SHARING AND STORAGE\nWHAT IS MY STORAGE LIMIT FOR ONEDRIVE?\nThe storage limit for\nOneDrive\nis\n1 TB\n.\nWHAT IS THE SIZE LIMIT FOR A SINGLE FILE ON ONEDRIVE?\nThe size limit for\na single file\non OneDrive is\n250GB\n.\nARE THERE BACKUPS OF MY FILES ON ONEDRIVE?\nNeither Microsoft nor SFU provide indefinite backups to your files stored on OneDrive. You are responsible for backing up your files if you require additional data resiliency.\nHowever, OneDrive does provide robust features such as soft-deletes (\nRecycling Bin\n),\nfile versioning\n, and\naccount restoration\nto help address potential file corruption, accidental changes, or deletions.\nIf you have accidentally deleted a file or folder, you may be able to restore them within 93 days. For more details, visit the Microsoft Support page on\nRestoring deleted files or folders in OneDrive\n.\nCAN I SYNC FILES SHARED BY OTHERS ON MY COMPUTER?\nYou can only sync\nshared folders\non your computer. If you wish to sync a\nshared file\n, ask the file owner to place the file into a folder and share the entire folder with you.\nTo sync a shared folder via the OneDrive desktop app:\nSign in to the\nMicrosoft 365 Portal\n.\nSelect the\nOneDrive\nicon on the left navigation menu.\nOn the OneDrive page, select “Shared” on the left navigation menu bar.\nUnder the “Shared with you” tab, go to the shared folder you wish to sync and select “Add shortcut to My Files”.\nYour OneDrive desktop app will automatically sync and the folder should appear on your desktop within a few minutes.\nNote:\nIf you've previously set your OneDrive's desktop app to only sync specific folders, you will need to manually enable syncing for the newly shared folder in the OneDrive settings.\nFor more details on syncing, visit the Microsoft support page on\nAdd and sync shared folders to OneDrive\n.\nTROUBLESHOOTING\nWHEN I LAUNCH ONEDRIVE ON A BROWSER, IT SHOWS A BLANK SCREEN. WHAT SHOULD I DO?\nYour web browser may not be compatible with the application. Update your web browser or switch to a different web browser, such as Chrome or Firefox.\nWHY AM I GETTING AN UPLOAD ERROR MESSAGE WHEN I UPLOAD FILES TO ONEDRIVE?\nThere can be many reasons to why your files cannot be uploaded on to OneDrive, but here is a list of the most common reasons:\nYour\nfile name\ncontains special characters or unorthodox naming that conflicts with Microsoft's operation system.\nYour\nfile\nor\nfolder path\nis too long (e.g., having too many folders within folders)\nYour\nfile\nis too large to be uploaded.\nFor more details, visit the Microsoft Support page on\nRestrictions and limitations in OneDrive\n.\nWHY CAN’T OTHERS EDIT THE FILE I SHARED WITH THEM?\nThe default setting on shared files are\nview-only\n. To modify the editing permission of your file, visit our how-to page on\nhow to change sharing permission\nfor more details.\nSECURITY\nHOW SECURE IS ONEDRIVE?\nOneDrive at SFU is protected by enterprise-level security from Microsoft. To learn more about Microsoft’s trust and security related information, visit the\nMicrosoft Trust Center\n.\nWHERE IS THE DATA STORED? IS ONEDRIVE FIPPA-COMPLIANT?\nAll data uploaded to OneDrive at SFU are stored within Canada and are protected under the\nBC Freedom of Information and Protection of Privacy Act (FIPPA)\n.\nAll members of the SFU community are reminded to only share personally identifiable information (PII) as permitted under FIPPA.\nCAN I UPLOAD AND/OR SHARE FILES THAT MAY CONTAIN PERSONALLY IDENTIFIABLE INFORMATION (PII) ON ONEDRIVE?\nAll members of the SFU community are reminded to only share personally identifiable information (PII) as permitted under\nFIPPA\n.\nFiles that may be personally identifiable should be shared directly to\nspecific people\n, and they should have a purpose of accessing those files. We do not recommend sharing PII via\nsharable links\nthat do not restrict access.\nIf you are unsure which sharing permission to use, please see our\nrecommendations on the usage of sharing permissions\n.\nFor more information on how to identify, understand, manage, and use university data appropriately, see the\nSFU Data Security Standard\npage.\nRelated Services / Offerings (1)\nMicrosoft OneDrive\nMicrosoft OneDrive is a file hosting and synchronization service for individual use at the university.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3818&SIDs=1469", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3818&SIDs=953" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3818", "title": "OneDrive - FAQs", "article_id": "3818" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft OneDrive\nOverview\nExplore Microsoft online resources to manage your OneDrive files. This includes, uploading, sharing, deleting and restoring files.\nOneDrive File Management\nStay on top of your files in OneDrive by exploring Microsoft online resources and SFU specific advice for sharing within the university.\nADD & UPLOAD FILES/FOLDERS\nUpload files or folders\nCreate files or folders\nUsing Office for the web in OneDrive\nCOLLABORATE AND SHARE\nManage access for shared files/folders\nManage files shared by you\nManage files shared with you\nStop or change your shares\nShare a file or folder at SFU\nChange Sharing Permission\nRecommendation on Sharing Permissions\nDELETE, ARCHIVE AND RESTORE\nDelete a file or folder\nRestore a deleted file or folder\nRestore a previous version of a file\nRestore your OneDrive\nSYNC FILES\nSet up file syncing for OneDrive (Windows)\nSet up file syncing for OneDrive (Mac OS)\nChoose which folders to sync to your computer\nSave disk space with files on-demand (Windows)\nSave disk space with files on-demand (Mac)\nHOW TO SHARE A FILE OR FOLDER\nYou can share and collaborate on files and/or folders with others on OneDrive. You can also\nsee who a OneDrive file is shared with\nor\nstop sharing\nat any time.\nStep 1.\nGo to the\nOneDrive website\nand\n.\nStep 2.\nRight-click on the file or folder you wish to share. Select \"Share\" from the drop-down menu.\nAlternatively, select the file or folder and select \"Share\" on the top toolbar.\nStep 3.\nIn the \"Send link\" window, you can send a file/folder link to specific individual(s) by including their name, group or email. Alternatively, you can copy a link of this file/folder by selecting \"Copy link\" at the bottom.\nNote:\nThe default for sharing permission for all OneDrive files at SFU is set to \"People in Simon Fraser University (1sfu) with the link can view\".\nHOW TO CHANGE THE SHARING PERMISSIONS FOR A FILE OR FOLDER\nComplete the steps above to continue with the instructions below.\nStep 1.\nIn the \"Send link\" window, select the arrow beside \"People in Simon Fraser University (1sfu) with the link can view\" to change the\nsharing permission\nfor the file/folder link.\nStep 2.\nIn the \"Link settings\" window, choose the sharing permission you would like to apply for this file/folder. You can also set \"allow editing\" or \"block download\" in this settings window.\nRECOMMENDATIONS ON THE USAGE OF SHARING PERMISSIONS\nPermissions\nImplications\nRecommended Usage\nPeople in SFU with the link\nGives access to any SFU users\nwho receives this link\n, whether they received it directly from you or forwarded from someone else.\nFor mixed files\n:\nData that may not be sensitive or confidential in nature, but should be restricted from to the general public or the media.\nPeople with existing access\nThis does not change the permissions on the item.\nFor internal files\n:\nUse this if you just want to send a link to somebody who already has access. This does not change the permissions on the item.\nSpecific people\nGives access only to\nspecific SFU users\nor\nexternal email addresses\nto use the link and access the file.\nIf people forward the sharing invitation, only people who already have access to the item will be able to use the link.\nFor internal files\n:\nData that could be sensitive or confidential in nature. Such data should be limited to employees and other authorized users.\nAnyone with the link\nGives access to\nanyone who receives this link\n, whether they received it directly from you or forwarded from someone else.\nFor public access files:\nData that is generally available to all employees, the general public, and the media.\nPassword protection or\nlink expiration\nis highly recommended for additional restrictions.\nRelated Services / Offerings (1)\nMicrosoft OneDrive\nMicrosoft OneDrive is a file hosting and synchronization service for individual use at the university.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3819&SIDs=1469", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3819&SIDs=953" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3819", "title": "OneDrive - Managing Your Files", "article_id": "3819" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft OneDrive\nOverview\nLooking to get quickly up to speed with OneDrive? In this article we'll walk through the basics of how to set up OneDrive.\nSign in and Access OneDrive\nGetting Started with OneDrive\nSet up OneDrive on Desktop Devices (Windows)\nSet up OneDrive on Desktop Devices (Mac)\nAdd an Extra Account to OneDrive on your Desktop Device\nRemove Accounts for OneDrive on your Desktop Device\nFor a quick start guide, see\nMicrosoft's OneDrive Quick Start Guide\n.\nTo Sign in and Access OneDrive\nNote:\nPrior to accessing the Microsoft OneDrive, you will need to sign up for an SFU\nMicrosoft 365 account\nvia the\nSFU sign up page\n.\nStep 1. Select your method of accessing Microsoft Teams:\nOneDrive web\n: Visit\nM365 Portal\n> Select\nOneDrive\nicon\nOneDrive desktop\n: Launch the software on your desktop\nOneDrive mobile app\n: Launch the application on your mobile device\nHow do I install OneDrive on my personal or university-managed device(s)?\nPersonal Devices\nUniversity Managed Devices\nTo download Microsoft OneDrive on your\nindividual-use device\n, visit\nMicrosoft OneDrive's download page\nfor more information.\nIf you are an SFU faculty/staff and you hold a\nuniversity-managed device\n, OneDrive should be pre-installed on your device. Please\nsubmit a service request to the IT Service Desk\nfor any software inquiries/installations.\nStep 2.\nLog into Microsoft OneDrive:\na)\nAt the Microsoft login screen, enter your SFU email address (i.e.,\nyourSFUcomputingID@sfu.ca\n).\nb)\nYou will see a page that says “Taking you to your organization’s sign-in page” and will be redirected to\nSFU’s Central Authentication Service (CAS)\npage.\nc)\nLog in using your SFU Computing ID and password. Enter your multi-factor authentication code when prompted.\nGet Started with OneDrive\nConnect with Microsoft's website for a comprehensive overview in getting started with OneDrive.\nGetting Started with OneDrive basics\nSet Up OneDrive on Desktop (non-mobile) Devices\nSee our top Microsoft documentation picks for setting up OneDrive on desktop devices (such as PC or a MacBook).\nSet up OneDrive on desktop (Windows)\nSet up OneDrive on desktop (Mac OS)\nAdd Another Account in OneDrive Desktop\nTo add another account to OneDrive on your desktop, you can do so according to the device you are using:\nAdd another account to a\nuniversity-managed device\nAdd another account to an\npersonal\ndevice\nUniversity-Managed Devices\nNote:\nYou can only add\nadditional SFU Microsoft 365 accounts\nto OneDrive on your university-managed device. Any non-SFU Microsoft 365 accounts cannot be added.\nTo add another account to your OneDrive desktop, follow the instructions outlined on Microsoft's\nHow to add an account in OneDrive\npage.\nOnce you've successfully added additional SFU Microsoft 365 accounts to OneDrive on your university-managed device, you will see multiple blue OneDrive icons which resemble the different accounts.\nPersonal Devices\nNote:\nYou can add\na maximum of one personal account and nine work/school accounts\nto OneDrive on your individual-use device.\nTo add another account to your OneDrive desktop, follow the instructions outlined on Microsoft's\nHow to add an account in OneDrive\npage.\nOnce you've successfully added another account to your individual-use device, you will see multiple OneDrive icons which resemble the different accounts. A blue icon resembles a work/school account, and a grey icon resembles a personal account.\nRemove an Account in OneDrive Desktop\nTo remove an account from OneDrive desktop, see Microsoft's documentation\nRemove an account in OneDrive desktop\n.\nRelated Articles (1)\nRecommended Usage for File Storage and Collaboration\nLearn more about the differences between Microsoft Teams and OneDrive for file storage and collaboration.\nRelated Services / Offerings (1)\nMicrosoft OneDrive\nMicrosoft OneDrive is a file hosting and synchronization service for individual use at the university.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3820&SIDs=1469", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3820&SIDs=953" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3820", "title": "OneDrive - Setup & Basics", "article_id": "3820" }, { "clean_body_text": "Overview\nLearn more about the differences between Microsoft Teams and OneDrive for file storage and collaboration.\nDetails\nBelow is a comparison between Microsoft Teams and OneDrive at SFU for file storage and collaboration:\nMicrosoft Teams\nOneDrive\nPrimary Purpose\nCollaborative\nfile storage needs involving only faculty and staff, or external groups\nIndividual\nfile storage needs involving only faculty and staff\nFile Ownership\nFiles uploaded to Microsoft Teams\nremain within that team\nregardless of the uploader's membership status.\nFiles uploaded to OneDrive need to be managed by the\nowner of that OneDrive\n. Files might get removed once the owner lost access to OneDrive at SFU.\nRecommended usage\nShared\nworking documents\nIndividual\nworking documents\nCompatibility\n(Windows/Mac, Linux, iOS/Android)\n✓\n!\nNote.\nLinux users can only access OneDrive through web browser and/or third-party apps\nAccess\n(Web, offline and off-campus)\n✓\n✓\nNote.\nOffline file access is only available if files were previously synced locally to your device using the OneDrive app\nFile Synchronization\n✓\n✓\nViewing/Editing\n(co-authoring, concurrent editing, version history)\n✓\n✓\nFile Search Filters\nx\n✓\nSharing\n(sharing permission, blocking edits/downloads)\n✓\n✓\nBackup/Recovery\n(Recovery period from recycle bin)\n✓\n✓\nFor collaborative file storage needs involving students (i.e., faculty to student),\nCanvas\nis the recommended solution until further notice.\nOverview\nLearn more about the differences between Microsoft Teams and OneDrive for file storage and collaboration.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3821&SIDs=1469", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3821&SIDs=1470%2c1471", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3821&SIDs=1471", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3821&SIDs=953" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3821", "title": "Recommended Usage for File Storage and Collaboration", "article_id": "3821" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\neSupport Migration\nOVERVIEW\nThis article contains a checklist of items to guide the transition from eSupport to Service Hub.\nWHAT'S HAPPENING ON JULY 9, 2022?\nI.S WEBSITE PAGES AND REQUEST FORMS\nRequest forms on the Information Systems website\nwill still operate and generate a ticket in ServiceHub\n. As we make a complete transition to ServiceHub, some Request Forms on the I.S. Website will redirect to the ServiceHub \"version\" of the Request Form.\nService pages on the Information Systems website\nwill remain in place for the near future\n. On each of the service pages on the Information Systems website, we have included button links to ServiceHub \"version\" of the service pages..\nSUPPORT EMAILS AND ESUPPORT QUEUES\nSupport email addresses attached to\nITS eSupport queues\n(i.e, itshelp@sfu.ca attached to ITS Help Desk BBY) will s\ntart routing to ServiceHub after July 9\n. No new incoming tickets will arrive in ITS eSupport queues after July 9 for ITS eSupport queues. New tickets for ITS queues will appear in ServiceHub.\nSupport email addresses attached to\nAcademic IT eSupport queues and non-ITS queues\nwill start routing to ServiceHub\nonce they are available to make the transition\nto ServiceHub. No new incoming tickets will arrive to these eSupport queues once they have made the transition to ServiceHub.\nesupport\nNothing will change on eSupport and will remain accessible, including eSupport queues that have transitioned to ServiceHub.\nTo ensure there are minimal disruptions to requestors, nothing will be set to read-only. You will still be able to resolve in-progress tickets in eSupport, including eSupport queues that have transitioned to ServiceHub.\nThere will be no outage on eSupport or ServiceHub to ensure that no requests are lost.\nPREPARATION:\nCHECK YOUR RESPONSIBLE GROUP TO ENSURE CORRECT MEMBERSHIP\nLog into\nServiceHub Ticketing Portal (TDNext)\n, then navigate to the\nITS Ticketing App > Groups\n. Find your\nResponsible Group\nand ensure that the membership is correct. If you need to make adjustments, visit\nAdding and Removing members on Responsible Group\n.\nASK YOUR TEAM TO FAMILIARIZE WITH SERVICEHUB TICKETING PORTAL (TDNEXT)\nEnsure that your team (members of your Responsible Group) are\nable to sign in\nto the\nServiceHub Ticketing Portal (TDNext)\n. Additionally,\nprovide the ServiceHub resources\nso your team is prepared to use ServiceHub:\nGetting Started and Training Resources on ServiceHub\neSupport vs ServiceHub Comparison Chart\nRESOLVE AND CLOSE YOUR ESUPPORT TICKETS\nTo minimize the impact\nduring and after\nthe transition to ServiceHub, we strongly encourage you to\nresolve any open eSupport tickets\nthat you're able to. For details on eSupport behaviours after transitioning, see\nContinue monitoring your eSupport queues for any activity\non this article.\nMAKING THE TRANSITION:\nFor Enterprise IT and ITS queues\nFor most users, no action needed. IT Services will automatically complete the transition for ITS queues on July 11. ITS groups who have unique eSupport setups will be contacted to assist with the transition.\nFor members of the local IT community\nOnce you are ready to transition to eSupport, you will have to\nupdate the delivery email address\nfrom \"esupport@rcg.sfu.ca\" to \"sfutdx@sfu.ca\" for\neach of your email support points\n. Once you make this change,\nnew incoming emails\nfrom your support points will automatically generate a ticket on ServiceHub in the corresponding Responsible Group.\nFor instructions, visit\nChange the delivery email address\n. If you need assistance with this process, you may request additional support at\nESM Request a Service\n.\nAFTER TRANSITION:\nTEST YOUR EMAIL SUPPORT POINTS\nAfter the transition,\ntest your email support points\nto ensure that incoming tickets are routed correctly to generate a ticket on Service Hub and not in eSupport. Check the details of the test email message to make sure it ended up in the correct Responsible Group on Service Hub and that the reply-to is the ServiceHub email.\nCONTINUE MONITORING YOUR ESUPPORT QUEUES FOR ANY ACTIVITY\nSince not every eSupport queue will immediately transition to ServiceHub on launch date (such as some non-ITS groups), we recommend you to continue monitoring your eSupport queues to see if any correspondences or tickets go to your eSupport queue.\nFor in-progress and open tickets, client replies will still appear on eSupport. To avoid working within two ticketing apps, we recommend that you resolve the ticket or advise your clients on open tickets to create a new ticket on ServiceHub then close your eSupport tickets.\nFAQ\nWhat happens if I don't resolve and close my eSupport tickets before transitioning?\nNothing will happen to those tickets after transitioning, however, resolving and closing tickets ensure that you don't continue visiting both eSupport and ServiceHub.\nClients can still respond by email to existing or unresolved eSupport tickets and those messages will still route and appear in eSupport. On existing or unresolved tickets, we recommend you to resolve those tickets or advise the requestor to create a new ticket on ServiceHub if they wish to receive further assistance then close your eSupport tickets.\nI don't know my email support points. How do I find out my email support points?\nAll eSupport email points need to be changed and re-routed to Service Hub. Please take a look at our\neSupport Email Routing List\nand\nlook up your queue\nto see a list of email accounts that needs to be updated.\nI can't log into the ServiceHub Ticketing Portal (TDNext). How do I get access?\nThere are two common reasons you may have not have access to the ticketing app:\nYou're not on one of the TDX Responsible Group Maillist to be given technician role. Ask your service owner/manager to add you to the \"tdx-group-\" maillist.\nYou're using a sponsored account. All staff/faculty accounts have an account by default with ServiceHub. If you would like to use a sponsored account, submit a request with\nESM Request a Service\n.\nCan I migrate all my eSupport tickets to ServiceHub?\nAt this time, moving tickets from eSupport to Service Hub has to be done manually and one-by-one. Please take a look at\nMoving Tickets from eSupport to ServiceHub\n.\nWhich are the Phase 2 Groups that will transition to ServiceHub at a later date?\nTo assist ticket management and workflows with Phase 1 groups during the transition, here is a list of Phase 2 groups that will transition to ServiceHub at a later date:\nAdvancement & Alumni Engagement\nCFD Pivot 2020\nCMPT Tech Support\nCommunications and Marketing\nCRM Support\nData Warehouse\nFAS Tech\nFITS eTRACS\nIRMACS\nIRP\nLifelong Learning\nRoom Finder Support\nStudent Services\nSUPPORT RESOURCES\nIf you have questions, connect with us at\nMS Teams - One I.S - TeamDynamix Channel\nor submitting a request at\nEnterprise Service Management\n.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3825", "title": "Transitioning from eSupport to ServiceHub", "article_id": "3825" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nFor Service Managers\nOVERVIEW\nTo add or remove members in your Responsible Group, the service owner or manager will need to edit the membership of the corresponding TDX maillist.\nNote\n: Do not add new SFU users directly in the TeamDynamix application. There are certain procedures in place to ensure that new SFU users are given the correct role and licensing as needed. If you are looking to on-board a ticketing technician, see\nHow to gain access to ServiceHub Ticketing App\n.\nDETAILS\nStep 1.\nLog in to the\nSFU Maillist Manager portal\n.\nStep 2\n. Click\nFind Maillists.\nStep 3.\nSelect\nLists I own/manage\nin the drop-down menu for Preset Searches.\nStep 4.\nFind and\nselect your TDX Responsible Group maillist\nnamed \"\ntdx-group-\n\" (for example, tdx-group-its-servicedesk-bby).\nStep 5.\nAdd or remove members by using their SFU email, then select\nSave Changes\n.\nNote\n: Adding or removing members on your Responsible Group usually take up to 24 hours for changes to be in effect. If you don't see your Responsible Group maillist, you may not be a manager of the maillist. Submit a request on\nServiceHub Enterprise Service Management\nfor further assistance.", "duplicate_urls": [], "tags": [ "maillist", "tdx", "add", "tdx-access", "group", "remove", "member", "responsible-group" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3831", "title": "Add or Remove members on Responsible Group", "article_id": "3831" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\neSupport Migration\nOVERVIEW\nUnlike eSupport, there are two main channels for communicating ticket updates with requestors in TeamDynamix. The first is via traditional\nemail (notifying)\n, while the second is via the\nticket feed (commenting)\n. In this article, we'll provide an overview of the two and what you can expect for commenting versus notifying in TeamDynamix.\nDETAILS\nThere are two important sections to know about when updating a ticket in TeamDynamix. Both are\nindependent from each other\nbut can control how a requestor receives updates.\nThe first is the \"comments\" section, which adds a comment to the\nticket feed\n. Unlike eSupport, comments can be both private or public depending on what the \"\nMake comments private...\n\" option is set to:\nComments that are private, will only be visible to other ticketing agents.\nIn addition to commenting, the \"Notify\" section also plays a role in how updates are sent. Notify determines if an email notification is sent to whoever is listed in the notify fields. Unlike eSupport, you must ensure the requestors are included in the \"Notify\" field to notify the them of an update.\nNote\n: Both the commenting and notify fields\ncan be used in combination with each other\n. It is possible to mark a comment as private but still notify a requestor if they are included in the notify field. This will cause anyone notified to see the private comment.\nSee our\nFAQ\nfor details on this behaviour.\nWHAT IS THE TICKET \"FEED\" AND HOW DOES IT RELATE TO COMMENTS?\nThe ticket feed is a list of updates or changes associated with a ticket. Many actions (such as ticket attribute changes...etc.) will be only visible to ticket agents in the ITS Tickets application, however, comments for a ticket can also be available to\n.\nWhen making a public\n(\nnon-private", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3843", "title": "Notifying others of Updates - eSupport vs. TeamDynamix", "article_id": "3843" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\neSupport Migration\nOVERVIEW\nBelow is a quick guide to the similarities between eSupport and ServiceHub on terminology and functionality.\nCOMPARISON CHART\neSupport\nServiceHub\nLogin\nhttps://esupport.sfu.ca/\nLogin\nhttps://servicehub.sfu.ca/tickets\nQueue\nResponsible Group\nQuery\nFilter Results\nTake\nTake\nUntake\nReassign\nNote: Do not use \"Unassign\". Tickets don't move back to your Responsible Group and will get lost. Reassign the ticket back to your Responsible Group.\nHistory\nFeed\nReply\nComment/Update (with \"only visible to ITS Tickets users\" unchecked)\nNote: \"Comment\" is to send a message; \"Update\" is to send a message that includes a ticket status change or attachment. See\nNotifying Others of Updates\nfor details.\nComment\nComment/Update (with \"only visible to ITS Tickets users\" checked)\nNote: \"Comment\" is to send a message; \"Update\" is to send a message that includes a ticket status change or attachment. See\nNotifying Others of Updates\nfor details.\nBookmarking\nFlagging\nNote: To view your Flagged tickets, you will have to configure your ticket desktop. See\nHow to Customize Your Ticketing Desktop\nto include \"My Flagged Tickets\".\nAttachments\nAttachments (under \"Update\")\nAdmin CC'ing\nAdding \"People\" & Notifying\nNote: Similar to \"Admin CC behaviour\", Frank and Jane will receive email notifications when the Requestor replies/sends a message to the ticket.\nMerge\nMerge\nLinking\nParent/Child", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3848", "title": "eSupport vs ServiceHub Comparison Chart", "article_id": "3848" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nFor Ticketing Agents\nIT Technicians Training Sessions - Videos\nIT Technicians Training Video\nJune 23, 2022 - Video Timestamps:\nWhat is ServiceHub (TeamDynamix)?\n— 2:21\n— 5:04\nPublishing Knowledge Base Articles\n— 19:53\nTicket Handling\n— 24:12\nBreak\n— 1:01:28 to 1:06:32\nWorkflow (Overview only, not used yet)\n— 1:13:37\n\"My Work\" App (Overview only, not used yet)\n— 1:32:22\nDesktop Layout Customization\n— 1:39:49\nReport Creation (to be put on Desktop)\n— 1:47:35\nClosing Remarks\n— 1:53:19\nTraining Agenda & List of Questions and Answers (QAs)\nAvailable on the Attachments section on this page, on the Right Hand Side Frame.", "duplicate_urls": [], "tags": [ "tdx", "IT-Technician-Training", "June-14-2022", "servicehub", "June-23-2022", "servicehub-training" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3849", "title": "TeamDynamix Training Sessions - IT Technicians", "article_id": "3849" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nFor Ticketing Agents\nOVERVIEW\nThis article contains frequently asked questions about ServiceHub Ticketing App (TDNext) for ticketing agents and technicians.\nGeneral\nWhat is ServiceHub, TeamDynamix, Enterprise Service Management, etc.?\nEnterprise Service Management (ESM) is the overarching service run by IT Services that utilizes the different suite of tools provided by TeamDynamix. This includes IT Service Management (ITSM) and Project Portfolio Management (PPM) in the future.\nSee the architecture below:\nCan I use a sponsored account with ServiceHub Ticketing App?\nYes, however, not all sponsored accounts will have an account on ServiceHub (TeamDynamix account) by default. If you cannot log in with your sponsored account, see\nHow to gain access to ServiceHub Ticketing App\n.\nI can't log into the ServiceHub Ticketing Portal (TDNext). How do I get access?\nThere are two common reasons you may have not have access to the ticketing app:\nYou're not on one of the TDX Responsible Group Maillist to be given technician role. Ask your service owner/manager to\nadd you to a Responsible Group\n.\nYou're using a sponsored account or is outside of ITS and haven't been registered on the TDNext application.\nTo gain access, see\nHow to gain access to ServiceHub Ticketing App\n.\nNotifications and Messaging\nWho gets an email notification when I comment on a ticket?\nBy default, no one will receive an email notification when you comment on a ticket regardless of the \"Only visible to ITS Tickets User\" checkbox. Only users selected on the \"Notify\" field when commenting or updating a ticket will receive an email notification.\nWho gets an email notification when the requestor replies to the ticket or my comment?\nEveryone on the \"People\" tab of the ticket will receive an email notification of the Requestor's email reply or comments. By default, it will only be the user/group set as the Primary Responsibility. Adding additional Contacts on the \"People\" tab will allow the user to receive email notification when the Requestor replies or comments.\nWhat is the difference between \"Comment\" and \"Update\" on a ticket?\nThe \"Comment\" feature is typically used to\nsend a message quickly\n. The \"Update\" feature provides a\nmore versatile\nfunction of \"Comment\" by popping out and showing more fields and features. In addition to sending a message, \"Update\" can\nchange a ticket status\nor\nsend an attachment\n.\nWhat does the \"only visible to ITS Tickets user\" check box do?\nSending a private message (through comment or update) with the box\nchecked\nwill do the following:\nPost a message on the ticket feed that only viewable on the ITS Ticketing App / TDNext (only to those who have access to the ITS Ticketing App).\nIf you have selected to notify individuals, all the individuals selected to be notified will receive an email notification with the message (regardless if they are ticket agents or an external email).\nSending a public message (through comment or update) with this box\nunchecked\nwill do the following:\nIf you have no one selected to be notified, no one will receive an email notification, including the Requestor.\nCan I send a ticket message to an external email?\nYes, you can send a message to an external, non-SFU email on the \"Other Email Addresses\" field under \"Update\" on a ticket.\nHow do I add a Comment Template for ticket responses?\n\"Comment Templates\" are available to all ticketing agents on the ServiceHub Ticketing App. If you wish to add a \"Comment Template\", please submit a request at\nESM Request a Service\n.\nHow do I Add a Comment signature on the ServiceHub Ticketing App?\nAt this time, ServiceHub does not support a way to handle signatures. You'll have to copy/paste it from another source each time you send a message or use a browser plug in.\nHow do I resolve a ticket without notifying the requestor?\nTo change the status of a ticket without notifying, you can \"Edit\" or \"Update\" the ticket status. Ensure that you have the \"Notify\" field empty.\nAre requestors able to reply to a resolved or closed ticket?\nYes. If a ticket status is set to \"Resolved\", Requestors replying to the ticket within 3 business days will set the ticket status to \"In Progress\". If a ticket status is set to \"Resolved\" and 3 business days have elapsed, the ticket status will automatically be set to \"Closed\" and further replies from the Requestor will generate a new ticket.\nTicket Management\nWhat is the difference between resolved and closed for ticket status?\nWhen a ticket is \"Resolved\", any replies from the Requestor will set the ticket status back to \"In Progress\". When a ticket is \"Closed\", any replies from the Requestor will generate a new ticket.\nA client used an incorrect form and I have a ticket that I don't support. What should I do?\nWe recommend that you reassign the ticket to the Responsibility Group, \"ITS Service Desk (BBY)\". They are the most knowledgeable on triaging tickets and will be able to direct it to the correct Responsible Group.\nDo I have to enter in the \"Estimated Hours\" for my tickets?\nThat would depend on your Responsible Group. Some Service Owners and Managers may use feature to assist with service management, such as for resourcing and reporting purposes.\nCan other Ticketing Agents outside my responsible group take or edit my tickets?\nYes, all ticketing agent in the ServiceHub Tickets app have full control to any tickets. Responsible Groups are not private or read-only to other ticketing agents outside the Responsible Group.\nWhat do I with tickets containing sensitive information or security incidents?\nYou can transfer the ticket to a Confidential Ticketing App by selecting \"Actions\" > \"Assign Workflow\". Please note that once you transfer the ticket to a Confidential Ticketing App, you will no longer have access to the ticket.\nWhat should I do with Spam tickets?\nIf you encounter any spam tickets, you can set the ticket status to \"Rejected\".\nOther\nHow do I find the Requestor's Computing ID on TeamDynamix?\nTo find a user's computing ID, open the user's profile by click on their name (such as on a ticket or desktop view). You can see the user's computing ID under \"Organizational ID\".\nDoes the Ticket views or Desktop auto-refresh?\nUnfortunately, no. At this time, TeamDynamix does not have ticket views or desktops auto-refresh. The only widget that updates in real time is \"My Feed\" under My Work. We suggest looking into browser plug-ins to auto-refresh the page until TeamDynamix implements the feature.\nHow is privacy and confidentiality handled by teamdynamix?\nTeamDynamix have been reviewed by our Privacy Office and the application have met their requirements. TeamDynamix stores all its data on a Canadian data centre. TeamDynamix also implements an advanced security method based on dynamic data and encoded session identifications, and hosts the Site in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders.\nFor security and confidentiality for handling tickets, tickets with sensitive information will be in (or moved into) Confidential Ticketing Apps on ServiceHub to minimize exposure. These Confidential Ticketing Apps can only be accessible to select SFU technicians and administrators.", "duplicate_urls": [], "tags": [ "support", "tickets", "servicehub", "Ticket" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3850", "title": "ServiceHub Ticketing App FAQ", "article_id": "3850" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nFor Ticketing Agents\nOVERVIEW\nThis article describes the steps to customize your Ticketing Desktop on the ServiceHub Ticketing App (TDNext).\nDETAILS\nStep 1.\nFrom the\nDesktop View\n, select the\nEdit Desktop\non the top.\nStep 2.\nFrom Available Content,\ndrag and drop\nmodules you wish to include to your Desktop View.\nStep 3.\nOnce you configured your Desktop View to your liking, select\nSave\n.\nStep 4.\nGo back to Desktop View and\nrefresh the page\n. You should see the changes.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3853", "title": "How to Customize Your Ticketing Desktop", "article_id": "3853" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nFor Service Managers\nis on the right-hand side panel of this (article) page\nTDX Reports and Desktop HowTo KBs - A Curated Collections of Videos and KBs (see attachment)\nReport Handbook\n(see attachment)\nITSM Reports Example\ns\nDesktop Examples\nReport, Desktop and My Work articles", "duplicate_urls": [], "tags": [ "TDX-Reporting", "TDX-Desktop", "TDX-Reporting-Handbook", "TDX-Dashboard", "Report and Desktop", "The", "Attachments section" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3856", "title": "TDX Report & TDX Desktop (Dashboard)", "article_id": "3856" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nFor Ticketing Agents\nOVERVIEW\nDETAILS\nNote\n: At this time,\nReport Folders\nare not supported\ndue to a bug with TeamDynamix. Please avoid creating Report Folders.\nStep 1.\nUnder\nITS Tickets\n, select\nReport\n> Report\n.\nStep 2.\nSelect\nTicket Report\n.\nStep 3\n. Fill in a\nname\nand\ndescription\nStep 4\n. If you wish, you may customize the\ncolumns you want to see\nfor your report. In this example, I choose to keep the default columns.\nStep 5.\nHere, you can customize which\ntickets you wish to see using filter conditions\nStep 6.\nThere are additional settings if you wish to configure further down. Once you're done, select\nSave and Run\non the top.\nStep 7.\nEDIT YOUR REPORT\nIf you wish to edit a report you created, select\nActions > Edit\n.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3861", "title": "How to Create a Report Widget", "article_id": "3861" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nFor Ticketing Agents\nOVERVIEW\nThis article describes how to gain access to ServiceHub Ticketing App (TDNext).\nTICKETING ACCESS\nTo gain access to the ServiceHub Ticketing App, your SFU account should meet these requirements:\n1) HAVE AN ITS TICKETING APP ACCOUNT\nTo request for an account, submit a ticket using\nRequest a Service\non the\nEnterprise Service Management (ESM)\n.\nNote\n: Newly created TDNext account usually take up to 24 hours to be given access to the ServiceHub Ticketing App, as long as you are on a Responsible Group (see below).\n2) HAVE A TECHNICIAN ROLE\nYour SFU account should be part of at least one TDX Responsible Group Maillist. On\nSFU Maillist\n, you can try searching the maillists to which you belong and look for \"tdx-group-\".\nIf you are not on any TDX Responsible Group Maillist, ask your service owner/manager to\nadd you to a Responsible Group\n.\nNote\n: Changes to Responsible Group usually take up to 24 hours to be in effect.\nHOW TO CHECK IF AN ACCOUNT HAS ACCESS\nIf you wish to check\nif you have access yourself\n, log into\nservicehub.sfu.ca/tickets\n, open the \"wafer\" and check if you there is an ITS Tickets button. If it appears, you have access.\nIf you wish to check\nif a particular user has access\n, log into\nservicehub.sfu.ca/tickets\nand navigate to Groups on the ITS Ticketing App. Then, search for the\nuser's name or Computing ID.\nIf it appears, they have access to the ITS Ticketing App.\nELEVATED ACCESS\nFor elevated roles, such as Service Owner, Service Manager, Knowledge Base Manager, and more, please submit a ticket using\nRequest a Service\non the\nEnterprise Service Management (ESM)\n.\nRelated Articles (1)\nServiceHub - Frequently Asked Questions\nFrequently asked questions about how to use ServiceHub.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3862", "title": "How to gain access to ServiceHub Ticketing App (TDNext)", "article_id": "3862" }, { "clean_body_text": "OVERVIEW\nThis article outlines how to install and set up the SFU Print client application for staff and faculty printing to managed Ricoh printers.\nManaged Computers\nUnmanaged Computer\nWindows\nmacOS\nLinux\nMANAGED COMPUTERS\nAll managed SFU computers will have SFU Print installed. To start using SFU Print, you will simply need to print to the SFU Print printer.\nUNMANAGED COMPUTERS\nFor unmanaged machines, devices not managed by IT Services or local/faculty IT, please review the documents below for instructions on how to set your machine up for SFU Print. If you have any problems with setting up SFU Print, please contact your local/faculty IT representative or the IT Service Desk.\nWindows\nNOTE:\nThis guide is for\nWindows 11 Enterprise\n,\nProfessional\nand\nEducation Edition\n. Home Edition and ARM-based CPUs are\nnot supported\n.\nStep 1: Credentials\nStep 2: Install Papercut Client\nStep 3: Install Printer Driver\nStep 4: Install Printer\nStep 5: Test Print\nmacOS\nSetup SFU Print on macOS Sonoma (14.x) and Sequoia (15.x):\nStep 1: Download and Install Driver\nStep 2: Install Papercut Client\nStep 3: Install SFU Print\nSetup SFU Print on macOS Monterey (12.x) or Ventura (13.x):\nStep 1: Install Driver\nStep 2: Set Up Printer\nStep 3: Configure Printer Options\nStep 4: Install Papercut Software\nStep 5: Authenticate and Print\nLinux\nStep 1: Install Papercut Software\nStep 2: Set up Printer", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3873", "title": "Set Up SFU Print", "article_id": "3873" }, { "clean_body_text": "Overview\nThis article details how to obtain and set up a key fob/card for use with SFU Print.\nDetails\nOBTAINING YOUR KEY FOB/CARD\nAs part of the implementation project, existing permanent SFU Faculty and Staff will receive their first key fob/card for free until the end of August 2018 to use with SFU Print. Key fobs/cards/ will be distributed to your department when SFU Print devices are installed in your department. If you lose your key fob/card or need a new one, there will be a fee charged to replace it. If you do not have a key fob/card or have lost it, you can also log into the SFU Print devices using your SFU Computing ID or PaperCut ID number.\nWho can get a key fob?\nStaff, Faculty, TA's, or any individual that the department allows to print.\nHave an existing key fob/card?\nExisting\nHID key fobs\nor cards used for unlocking secure doors may also be used for SFU Print.\nDon't have a key fob/card?\nContact your department administrator or fill out the\nKeys, Cards and Fobs Request Form\nfrom Safety and Risk Services.\nSETTING UP YOUR KEY FOB/CARD\nStep 1:\nTap your key fob/card on the card reader.\nStep 2:\nEnter your SFU Computing ID and password.\nStep 3:\nTap\nAssociate\n. You will get a confirmation that your key fob/card is associated with your SFU Computing ID. If you get an error, re-tap your key fob/card and enter your SFU Computing ID and Password again. Once completed, your key fob/card will work at all SFU Print devices.\nNote:\nOnly one key fob/card can be associated with your SFU Computing ID. If you associate a new key fob/card, it will overwrite the existing one.\nOverview\nThis article details how to obtain and set up a key fob/card for use with SFU Print.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3874", "title": "Obtaining and Setting Up Key Fob/Card", "article_id": "3874" }, { "clean_body_text": "OVERVIEW\nThis article details how SFU Print processes printing jobs.\nDETAILS\nWhen printing from your computer, print jobs will now be automatically sent to centralized queue. You will no longer need to specify which device you would like to print to. The print jobs can be released at any SFU Print device by tapping your HID key fob/card on the card reader or logging in. The key fob/card will also be used to access photocopying or scanning options at the device.\n1. Find your nearest SFU Print device and login via\nHID Key Fob/Card\n,\nSFU Computing ID\n, or PaperCut ID #.\n2. Tap your HID key fob/card on the card reader to authenticate yourself. If this is your first time authenticating, you will need to login with your SFU Computing ID and password to link your key fob/card to your account.\nDon't have a key fob?\nClick\nhere\nfor more information on how to obtain and setup a key fob.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3875", "title": "Printing using SFU Print", "article_id": "3875" }, { "clean_body_text": "Overview\nThis article explains how to print in colour with SFU Print for Windows PC.\nDetails\nStep 1:\nUnder the print menu, click\nProperties\nStep 2:\nUnder the section Color/ Black and White, select\nColor\nfrom the dropdown menu. Then click\nOK\nOverview\nThis article explains how to print in colour with SFU Print for Windows PC.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3876", "title": "Printing in Colour (Windows)", "article_id": "3876" }, { "clean_body_text": "Overview\nThis article explains how to print from a USB device such as a USB flash drive to SFU Print.\nDetails\nStep 1:\nInsert your USB storage device into the USB port which can be found on the left side of the touchscreen console.\nStep 2:\nLog into your account by entering your computing ID and password or by using a key fob/card.\nStep 3\n: Select\nDevice functions\nStep 4\n: Select\nPrint/Scan (Memory Storage Device)\nStep 5\n: Select\nPrint from Storage Device\nStep 6\n: Select the file(s) you want to print on your USB. Please note that\no\nnly PDF's, JPG's, and TIF files can be printed\n. Word documents will not appear on the machine.\nStep 7:\nPress\nStart\nto begin printing. Press the eject icon on the bottom left of the screen once the printing is completed.\nVIDEO TUTORIAL\nOverview\nThis article explains how to print from a USB device such as a USB flash drive to SFU Print.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3877", "title": "Printing from a USB storage device", "article_id": "3877" }, { "clean_body_text": "Overview\nThis article explains how to print to a Shared Account using PIN codes.\nDetails\nIn order to print to a Shared Account using PIN Codes, you need to have the PaperCut Client installed.\nTo install the client, find the instructions here.\nStep 1:\nGo to a document or any file and click \"Print.\" If you need to photocopy, go up the machine and select \"Copy.\"\nA) Printing\nB) Photocopying\nStep 2:\nWhen you click \"Print,\" the PaperCut client will give you a pop-up to select a PIN Code. When you select \"Copy,\" it will give you an option to enter a Code on the right of the screen. If your department has PIN Codes already set up, enter the PIN onto the computer or machine, depending if you are printing or photocopying to that shared account.\nA) Printing (PIN is entered on the computer)\nB) Photocopying (PIN is entered on machine)\nStep 3:\nPick up your print jobs/photocopies from a multi-function device.\nOverview\nThis article explains how to print to a Shared Account using PIN codes.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3878", "title": "Print/Photocopy using PIN Codes", "article_id": "3878" }, { "clean_body_text": "Overview\nThis article explains how to use the photocopy function on SFU Print devices.\nDetails\nStep 1\n: Select\nDevice functions\nStep 2\n: Select\nCopy\nStep 3:\nUnder \"Black and White,\" you have the option to change to colored photocopies.\nStep 4\n: Under\n\"Quantity,\" you can select how many copies you would like to make.\nStep 5:\nPress\nStart\nVIDEO TUTORIAL\nOverview\nThis article explains how to use the photocopy function on SFU Print devices.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3879", "title": "Photocopying", "article_id": "3879" }, { "clean_body_text": "OVERVIEW\nThis article details how to scan and send by email address.\nDETAILS\nStep 1:\nSelect \"Device functions.\"\nStep 2:\nSelect \"Scanner.\"\nStep 3\n: To scan to your email, select \"To Email Address.\"\nStep 4:\n4. Select \"Enter Using Keyboard\" and type in the email address you want your scan to email to.\nStep 5:\nPress\n\"Start,\" once you have completed your set up of scanning.\nVIDEO TUTORIALS", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3880", "title": "Scan to Email", "article_id": "3880" }, { "clean_body_text": "OVERVIEW\nThis article details how to scan and save to a USB memory stick.\nDETAILS\nStep 1\n: Select \"Device Functions.\"\nStep 2:\nSelect \"Print/Scan (Memory Storage Device).\"\nStep 3:\nSelect \"Scan to Storage Device.\"\nStep 4:\nSelect your memory device.\nStep 5\n: Select location to store your file on your USB, and press\n\"\nStart\" to begin scanning.\nStep 6\n: After you are done, press the eject icon on the bottom left of the screen to safely remove your device.\nStep 7\n: Select your device to remove and press \"OK\".\nVIDEO TUTORIAL", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3881", "title": "Scan to USB/Scan Large Files", "article_id": "3881" }, { "clean_body_text": "Overview\nThis article explains how to replace the toner on an SFU Print device, and includes details on how to order more toner and recycle existing toner bottles.\nLow Toner Notifications\nReplacing the Toner Cartridge\nRecycle Used Toner Cartridge\nDetails\nLOW TONER NOTIFICATIONS\nThe machine will tell you if you need to change the toner in the top right of the device screen. There are two kinds of notifications:\nLow toner message - check if spare cartridge is available\nEmpty toner message - replace toner cartridge\nIf you need to order toner,\nsubmit a request to the Service Desk\nand include the device's serial number. There is no additional cost for toner.\nREPLACING THE TONER CARTRIDGE\nWARNING\n: Never remove, shake, and re-insert a used cartridge.\nStep 1:\nCheck if a spare cartridge is available. If you need to order toner,\nsubmit a request to the Service Desk\nand include the device's serial number.\nStep 2:\nOpen the front panel and remove the empty toner cartridge.\nStep 3:\nShake the\nnew\ncartridge lightly vertically, unscrew the cap, and insert it into the toner unit with the sticker on top.\nRECYCLE USED TONER CARTRIDGE\nAfter replacing the toner cartridge, a new toner cartridge should automatically be ordered on your behalf. To recycle used toner cartridges or bottles, please see\nRecycling Used Toner Cartridges\n.\nOverview\nThis article explains how to replace the toner on an SFU Print device, and includes details on how to order more toner and recycle existing toner bottles.\nLow Toner Notifications\nReplacing the Toner Cartridge\nRecycle Used Toner Cartridge\nLow Toner Notifications\nLow Toner Notifications\nReplacing the Toner Cartridge\nReplacing the Toner Cartridge\nRecycle Used Toner Cartridge\nRecycle Used Toner Cartridge", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3882", "title": "Replace Printer Toner", "article_id": "3882" }, { "clean_body_text": "Overview\nThis article explains how to refill the staples cartridge on an SFU Print device.\nDetails\nNote:\nThe machine will tell you if you need to change staples in the top right of the device screen. Additional staples can be ordered through the\nDocument Solutions portal\n.\nStep 1\n: Open the finisher door and remove the staple cartridge/casing.\nStep 2:\nFollowing the instructions inside the finisher door, remove the cartridge from the casing and insert a new one. Each refill holds\n5000\nstaples.\nOverview\nThis article explains how to refill the staples cartridge on an SFU Print device.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3883", "title": "Replacing Printer Staples", "article_id": "3883" }, { "clean_body_text": "OVERVIEW\nThis article details how to print onto transparencies.\nDETAILS\nStep 1\n: Please load the transparencies in the bypass tray.\nIf they have a paper attached, please check the sticker to see if you load it face up or down.\nIf paper backed, load glued edge first.\nStep 2:\nTo Copy onto Transparencies\nClick copy\nClick Select Tray\nSelect the Bypass Tray\nSelect Paper Size\nSelect Paper Type (slide down to find transparencies OHP)\nStep 3:\nTo Print onto Transparencies\nGo to Printer Properties\nSelect Paper Tray - Bypass\nIf you want to save as a One Click Preset, then click \"Register Current Settings\" and then name it.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3884", "title": "SFU Print Transparencies", "article_id": "3884" }, { "clean_body_text": "SFU Print for Administrators\nOVERVIEW\nThis article outlines printing and billing cost for using SFU Print in your office area.\nBILLING SUPPORT\nDepartments will be charged for the usage on your device.\nSEE WHO IS PRINTING TO YOUR DEVICE\nYou can request monthly reports from Papercut which will show a breakdown of user usage for each device. Please contact\nIT Service Desk\nto get regular reporting set up.\nTRACKING PRINTING\nShared accounts can be created in PaperCut to track printing and copying charges separately. Accounts can be shared among multiple users and groups. The SFU Print team can work with you to determine how your shared accounts can be set up to work with your department. For more information on shared accounts and how to set them up,\nplease visit the Shared Accounts page\n.\nIf you are concerned about a different user printing or copying significant amounts on your department’s device please contact Document Solutions at\n778-782-4160\nor\ndocsol@sfu.ca\nwith your request and they can help facilitate this request.\nPRINTING COSTS\nCost per copy rates (including tax) are established April 1\nst\nfor each fiscal year.\nThese costs include the Ricoh MFD, their associated accessories (finishers, paper trays, hole punch, card readers), and support costs associated with the SFU Print service.\nCurrent rates:\nBlack and White:\n$0.0448 per impression\nColour:\n$0.1078 per impression", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3885", "title": "Printing and Billing Costs", "article_id": "3885" }, { "clean_body_text": "SFU Print for Administrators\nOVERVIEW\nThis article details the provisioning processes for print equipment.\nORDERING TONER\nAll devices will arrive with an extra toner cartridge. Once the device indicates it needs a toner change,\nplease use the extra toner.\nWhen the toner is replaced, the device will automatically place a call for an additional toner to be delivered directly to the unit. Toner will be labelled by device model and shipped via Purolator.\nORDERING STAPLES\nStaples can be ordered through\nDocument Solutions\n. Please contact\nDocument Solutions\ndirectly if you have any questions about the process.\nORDERING ACCESSORIES\nPlease submit a service request to the\nIT Service Desk\nto order accessories (paper tray lock, keyboard, etc.) for your SFU Print device.\nTONER RECYCLING\nIf you have empty toner cartridges/bottles, there are several ways for you to recycle them. Please visit\nRecycling Used Toner Cartridges\nfor details.\nMOVING AND ORDERING NEW SFU PRINT DEVICES\nIf you would like to move or order a new SFU Print device, you must fill out the appropriate form between the\nMFD Move Request form\nand the\nMFD Order Form\n, after this submit the appropriate form to\nIT Service Desk\n.\nPlease note that there will be a\n$250 charge\nfor any device moves requiring the logistics company (i.e. moving to a different building).\nRelated Articles (1)\nReplace Printer Toner\nLearn how to replace the printing toner for SFU Print devices.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3886", "title": "Order Print Equipment", "article_id": "3886" }, { "clean_body_text": "SFU Print for Administrators\nOVERVIEW\nThis article is for administrators who need to set up printing for non-SFU staff/faculty or for those in departments. This also provides information on the different billing options available.\nADDING SFU AND NON-SFU STAFF/FACULTY VIA MAIL LIST\nAll users on the \"sfu-faculty-staff\" and \"sfu-sessional-sponsored\" maillists have access to SFU Print devices. If there are users who require access but are not on this maillist (ie. grad students, lightweight accounts, etc.), access can be granted through a departmental print access maillist.\nSteps to granting SFU Print access:\nCreate a departmental maillist at maillist.sfu.ca for SFU Print access only (members should not receive or send emails via this list). The name of the maillist must be in the following format: -mps--access\nFor example: \"bby-mps-geog-access\"\nOnce the mailist is active, email\npapercut-senior-admins@sfu.ca\nthe name of the maillist and the PaperCut administrators will synchronize it with the Active Directory group called \"MPS Special Accounts.\"\nAdd users to the newly created maillist to grant them access to SFU Print.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3888", "title": "Granting Printing Access", "article_id": "3888" }, { "clean_body_text": "SFU Print for Administrators\nOVERVIEW\nShared accounts can be created in PaperCut to track printing and copying charges separately. Shared accounts can be shared among multiple users and groups. The SFU Print team can work with you to determine how your shared accounts can be set up to work with your department. Examples of how shared accounts can be used:\nTracking printing/copying costs by course (BISC 101, BISC 102, etc)\nTracking printing/copying costs by research grants\nThis article has additional information on:\nTwo types of shared accounts\nSetting up shared accounts in pin codes\nSetting up shared accounts in account lists\nPrinting and Photocopying with shared accounts overview\nAccount Management\nTWO TYPES OF SHARED ACCOUNTS\nThere are two options for using Shared Accounts:\nPIN Codes:\nUsers can charge to shared accounts by entering a PIN code when they print or copy. This works similarly to the functionality on the old Konica-Minoltas.\nAccount List:\nWhen printing or copying, users can select from a list of shared accounts that they have been granted access to. Access to shared accounts will be granted through maillists. There is no limit to the number of accounts that an individual can have access to.\nThe table below gives an overview of the pros and cons of each option:\nPros\nCons\nPIN Codes\nEasier to give access to a shared account - only need to share the PIN\nPIN codes can easily updated in a batch and can easily remove access on a semesterly basis..\nMore difficult to control who is charging to the account.\nUsers have to remember their PIN code for every shared account.\nAccount List\nUsers do not need to remember a PIN. They can simply select the account they see on their screen\nMore control over who has access to charge to the account.\nMore administration required - need to regularly update the permissions if users are regularly changing.\nSETTING UP SHARED ACCOUNTS\nSETTING UP PIN CODES\nPlease note that users will need the PaperCut client installed for this option to work.\nFind out how to set up the PaperCut client here.\nIf your PC/Mac is a managed device, please contact your IT Administrator to help you install it.\nStep 1:\nCreate an Excel spreadsheet with the following headings in columns A-D. Fill out the information under each column. For further clarification, refer to the\nPIN Code Template Sample\nor visit the website here:\nhttp://i.sfu.ca/HkolfB\nColumn A: Department Name (Ex. BEEDIE)\nColumn B: Sub Account Name (Ex. Course #)\nColumn C: Enabled (Y/N)\nColumn D: PIN (Ex. 12345)\nStep 2:\nEmail the spreadsheet to\npapercut-senior-admins@sfu.ca\nand\nIT Services will batch import accounts into PaperCut. PIN Codes will be synced to PaperCut. This will take approximately one day to sync.\nStep 3:\nCreate a maillist at\nmaillist.sfu.ca\nwith the following conventions:\nabbreviated campus name-mps-abbreviated department name-pins\nFor example: \"bby-mps-geog-pins\"\nStep 4:\nAdd all users who will need to use PINs into this maillist. We will use this maillist to update the specified user profiles so that they are given the option to enter a PIN when printing/copying. When activated, users will be prompted to enter a PIN upon printing or copying.\nSETTING UP ACCOUNT LISTS\nStep 1:\nCreate a spreadsheet with three columns\nColumn A: Department Name (Should be the same for all)\nColumn B: Account Name (This is what the user selects on the screen)\nColumn C: Name of Maillist controlling access to the shared account\nStep 2:\nCreate the maillists entered above at\nmaillist.sfu.ca\nwith the naming conventions below. Add users who will need access to the shared accounts into the corresponding maillist.\nabbreviated campus name-mps-abbreviated department name-account\ni.e. \"bby-mps-geog-research101\"\nStep 3:\nCreate a maillist with the naming conventions below and nest all the maillists above into this maillist. This maillist will be used to control which users get prompted to select an account list. Otherwise, users will continue to automatically charge to their department.\nabbreviated campus name-mps-abbreviated department name-pins\ni.e. \"bby-mps-geog-pins\"\nStep 4:\nEmail\npapercut-senior-admins@sfu.ca\nwith the spreadsheet of shared accounts and maillists.\nStep 5:\nThe maillist will then be synced to Active Directory and PaperCut. This will take approximately one day.\nStep 6:\nYour Shared Account List will populate in PaperCut. You will then be able to see and select your newly created Shared Account.\nPRINTING AND PHOTOCOPYING WITH SHARED ACCOUNTS OVERVIEW\nUSING ACCOUNT LISTS\nA) Printing -\nthe list is accessed on the computer with the PaperCut client installed.\nB) Photocopying -\nthe list is accessed on the Ricoh multi-function device.\nUSING PIN CODES\nA) Printing -\nthe PIN is entered on the computer with the PaperCut client installed.\nB) Photocopying -\nthe PIN Code is entered on the Ricoh multi-function device.\nACCOUNT MANAGEMENT\nWhen setting up your billing options, email\npapercut-senior-admins@sfu.ca\nwith the person in charge of your department for administering printing and indicate their SFU username.\nThis must be completed in order to get access to the link below.\nTo manage PIN Codes and Shared Accounts, click here:\nhttps://papercut-staff.mps.sfu.ca:9192/admin\nThis will give you access to administrative privileges such as:\nPaperCut Reporting\nUser Management", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3889", "title": "SFU Print Shared Accounts", "article_id": "3889" }, { "clean_body_text": "SFU Print for Administrators\nOVERVIEW\nBelow is a list of frequently asked questions about the SFU Print billing.\nFrequently Asked Questions about SFU Print Billing\nHOW WILL BILLING BE CHANGED?\nThe billing itself will remain unchanged and continue to be billed-by-device. Your department will continue to be charged for the usage on your device.\nCAN I SEE WHO IS PRINTING TO MY DEVICE?\nYes! You can request monthly reports from PaperCut which will show a breakdown of user usage for each device. Please contact\nIT Service Desk\nto get regular reporting set up.\nWHAT HAPPENED TO BILLING-BY-USER?\nAfter evaluating our existing infrastructure and meeting departments to understand their business processes, we've identified that implementing a billing-by-user model right now would increase the manual work required by departments and would not add value for the University. There are concurrect projects that are in progress that will improve the University's infrastructure and business processes which will make a new billing model more viable in the future.\nCHARGES IN MY DEPARTMENT USED TO BE TRACKED SEPARATELY BY THEIR FUNCTION (COURSES, RESEARCH GRANTS, ETC). HOW DO I DO THIS IN SFU PRINT?\nShared accounts can be created in PaperCut to track printing and copying charges separately. Shared accounts can be shared among multiple users and groups. The SFU Print team can work with you to determine how your shared accounts can be set up to work with your department. For more information on shared accounts and how to set them up,\nplease visit the Shared Accounts page.\nWHAT IF A USER FROM A DIFFERENT DEPARTMENT IS PRINTING OR COPYING SIGNIFICANT AMOUNTS ON MY DEPARTMENT'S DEVICE?\nPlease contact Document Solutions at 778-782-4160 or docsol@sfu.ca with your request and they can help facilitate this request.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3892", "title": "Billing FAQ for SFU Print", "article_id": "3892" }, { "clean_body_text": "Overview\nLearn how SFU staff and faculty can upload and share videos using My Mediasite.\nSign into My Mediasite (stream.sfu.ca)\nUpload or record a presentation from your computer\nDecide who can access your video\nShare your video\nEmbed in Canvas\nQuick Link or QR Code\nDirect Invite by Email\nEmbed Code\nFAQ's\nDetails\n1. Sign into\nMy Mediasite\nand activate your account\nWhen you first sign into\nMy Mediasite\n(stream.sfu.ca), you will be prompted to validate your account by email and confirm additional details:\nSign into\nstream.sfu.ca\nusing your SFU computing ID and password.\nEnter your display name, confirm your SFU email (should be autofilled), then select\nContinue\n.\nCheck your SFU inbox for an email with the subject line \"Mediasite account activation request\". Click the provided link to complete the Mediasite account activation process.\n2. Use the \"Add Media\" button to upload or record a presentation from your computer\nOnce you've signed into My Mediasite, you can upload or record a presentation:\nSelect\nAdd Presentation\nYou can upload a video from your computer or\nrecord a new one using the Mediasite Desktop Recorder App\n.\nOnce a file or recording is finished uploading, the video will need to process before it is ready for your audience. Depending on the size of your video and the number of users uploading to the system, this can take up to 24 hours.\n1. Recommended VIDEO settings for Faster upload\nRecommended settings for Video Files\nContainer Format:\nMP4\nResolution:\nA maximum resolution of 1920 x 1080 pixels\nVideo Codec:\nH.264\nAudio Codec:\nAAC\nFrame Rate:\n24 frames per second\n(if you are only recording your slides, set this to 15 fps)\nDuration:\nWe recommend keeping individual videos to less than 3 hours\nFile Size:\nA one-hour video should not be larger than 2 GB.\n(Please compress the video if it is unusually large)\nADVANCED USERS\nFor faster processing, make sure your video contains the following properties:\nA Keyframe Interval of less than 6 seconds\nAn Aspect Ratio that uses Square (1:1) pixels\nA bitrate of 1.5 Mbps or less\nAudio tracks with a 44.1 Khz sample rate\nRequired settings\nfor Sound Files\nContainer Format:\nMP3\nBitrate:\n128 kbps or less\nSample rate:\n44.1 khz\n(48 Khz will also work)\n2. Why is my video taking a long time to become available?\nOnce your file is finished uploading to SFU's servers, it usually needs to be re-processed into a format that is optimised for on-demand streaming.\nProcessing times average well under an hour, but some things can affect this processing time.\nSFU is continually looking to improve the performance of the Mediasite platform. Below are some things to watch out for when uploading videos.\nAn incorrect file was uploaded (e.g. uploading a PowerPoint\n.\npptx\nfile instead of a video file)\nUploading very large, uncompressed video files. If you are using a video editor, try exporting with a lower bitrate (we recommend 1.5 Mbps)\nSometimes, the wait is happening\nbefore\nthe processing stage. If the status of the video lists \"Queued for Processing\", then your video has not yet begun processing. This wait time can go above the usual 10-20 minutes when too many people are uploading at the same time. If your video spends too much time waiting in the queue, try uploading your content at a different time of day.\nWhen making videos using Zoom or PowerPoint it is important to acquire a video file. If a non-video file is uploaded to Mediasite you will not receive an error. Mediasite will keep trying to convert the file but will fail after a long time.\nZoom Recordings\nWhen using the Zoom local recording feature, Zoom will create a special temporary file. This file will end with \"\n.zoom\n\". After a recording finishes, please allow Zoom some time to process this file and produce a file that ends with \".\nmp4\n\"\nPowerPoint Recordings\nMicrosoft PowerPoint will allow you to make a recording of your presentation. PowerPoint files end with \"\n.\npptx\n\". When your presentation recording is complete you must export the video to produce a usable video file. This file should end with \".\nmp4\n\".\nFor best results, see \"1. Recommend video settings for faster upload\" above.\n3. How many videos can i upload?\nIn response to the rapid transition to remote teaching, SFU has removed any storage quotas for videos uploaded to Mediasite until further notice.\n4. What kind of files can I upload?\nMediasite accepts a wide variety of video and audio formats. Popular formats that are supported are listed below. If you are hoping to upload a different file format, please send an email to its-help@sfu.ca\nVideo:\nmp4, avi, mov, flv, m4v, mkv, wmv\nAudio:\nmp3, wav, vob,\nPlease note that very large files and videos with a very long duration may have difficulty being processed by the server.\nProcessing times for Media Uploads can vary based on capacity and can take several hours to complete processing. 4K Video is not currently supported.\n5. How long can i keep my videos?\nAny content you upload yourself will remain available for as long as your SFU account remains active.\nClass recordings can be downloaded to your own computer or transferred to your My Mediasite account for long-term storage.\n3. Decide who can access your video\nOnce your video has completed processing, you can make it viewable to your audience by sliding the \"WHO CAN VIEW?\"\ntoggle switch to the appropriate setting.\nFor most recordings, we recommend setting it to the\nMy Organization\npermission level:\nEveryone\nThis will make the video open to the public. Anyone with the link can watch the video without logging in.\nMy Organization\nAny SFU user with an active Computing Account\nOnly Shared Users\nUsers you have added manually using the \"Share\" button\nOnly Me\nThis will make the video private. Only the owner of the video can watch the content.\nIf you have sensitive material and only want to share it to a list of allowed users, please\nsubmit a ticket\nso IT Services can advise accordingly.\n1. Why does my video become private after the upload is finished processing?\nThis is the default behaviour and it is a safety feature. If you upload a video, this behaviour will encourage you to take a moment and verify that it is indeed the correct video before it becomes watchable by your audience.\nIf you would like the videos you upload to automatically publish without a chance to verify the contents, please follow these instructions:\nClick on the face icon to the right of \"Moderation\" and navigate to the \"\nMy Settings\n\" page\nNavigate to the \"\nPublishing\n\" options\nSet the option \"Set visibility of MyMediasite uploads as viewable\" so that it is \"TRUE\".\nSave\nTo quickly get to this configuration page, please visit this link:\nhttps://stream.sfu.ca/media/mymediasite/settings/publish-settings\n4. Share your video\nEmbed videos in Canvas\nThere are a few ways to share your videos. IT Services recommends\nusing Canvas to share your content\n. You can use the \"embed video\" option for individual videos.\nFor other ways to share, select\nShare Presentation\n.\nQuick Link or QR Code\nCopy the quick link or QR code and share it as you'd like ex. through email or Canvas.\nDirect Invite by Email\nSelect the\nInvite by Email\ntab\nEnter the email addresses you'd like to share a video link. Use a semicolon ; to separate each address.\nWrite a personal message, if desired.\nSelect\nSend Invite\n.\nMediasite will warn you if permissions are not set to \"everyone\". Depending on your audience, you may need to adjust your video permissions (see Step 3: Decide who can access your video) before sending the invitation.\nEmbed Code\nIf you're familiar with HTML code, you can use the embed code to embed the video within SFU web pages or Canvas Course pages.\n1. How do I share multiple videos at once?\nThe My Mediasite application allows you to share multiple videos with your audience using \"Channels\". These playlists can be shared with students or other users, or they can be embedded inside of a Canvas course.\nTo create a channel, please look at our\nhow-to guide on sharing videos using a playlist/channel\n.\n5. Frequently Asked Questions (FAQ's)\n1. What is mediasite, and How is it different from \"My Mediasite\"?\nMediasite is the platform used by SFU to automate scheduled recordings in supported rooms. Recordings are captured based on your SFU Course Outline information and can be distributed through Canvas. A browser-based video editor is also available to make your own adjustments to your recordings.\nMy Mediasite is a Content Management System for streaming video available to SFU Faculty & Staff. It allows users to make changes to lecture recordings, upload new videos, control their visibility and create playlists of other videos from your library that you can share with other SFU users.\n2. Can users download my videos?\nMediasite streams your video in a way that cannot easily be saved through normal use.\nIf you would like your audience to be able to easily download a copy of your video or audio presentation, please inquire with IT Services by\nsubmitting a ticket\n.\n3. Can my students submit assignments this way?\nAt this time, only faculty and staff may request recordings or upload content. Allowing students to submit assignments through Mediasite is currently outside of the scope of the Lecture Capture service.\nStudents and faculty can share files with one another using SFU Canvas, OneDrive, SFU Vault, etc.\n4. How can i add closed-captions to my videos?\nMediasite allows you to upload closed-captioning files for your videos. Simply follow the steps below to add your captioning file.\nNote: Mediasite cannot automatically create captions for you. You must upload a caption file or create your own captions using Mediasite's caption editor.\nAdd a caption file to your video:\nNavigate to your presentation. Click Edit and go to the Delivery tab.\nIf you have not already enabled captioning, select the Captioning check box.\nSelect the Manually Upload an Audio Caption File radio button and click Select a file to locate and select your closed caption file.\nClick Upload. Once the file is uploaded, launch the presentation in Mediasite Player and verify your captions appear as expected.\n5. How can I let my coworker edit one of my presentations or channels?\nIf you need to provide editing privileges to a collaborator, you can make use of the green \"Edit Security\" button on your Presentation or Channel. Add the user to the list in this area, then make sure the security setting for \"Write\" has a check under \"Allow\" when clicking on their name in the list.\nMore information is available from the people who created Mediasite:\nhttps://docs.mediasite.com/76/mymediasite/#!Documents/assigncustompermissionsdesktoponly1.htm\nIf you still have any questions regarding My Mediasite,\nsubmit a ticket\nto IT Services for further assistance.\nOverview\nLearn how SFU staff and faculty can upload and share videos using My Mediasite.\nSign into My Mediasite (stream.sfu.ca)\nUpload or record a presentation from your computer\nDecide who can access your video\nShare your video\nEmbed in Canvas\nQuick Link or QR Code\nDirect Invite by Email\nEmbed Code\nFAQ's\nSign into My Mediasite (stream.sfu.ca)\nSign into My Mediasite (stream.sfu.ca)\nUpload or record a presentation from your computer\nUpload or record a presentation from your computer\nDecide who can access your video\nDecide who can access your video\nShare your video\nEmbed in Canvas\nQuick Link or QR Code\nDirect Invite by Email\nEmbed Code\nShare your video\nEmbed in Canvas\nQuick Link or QR Code\nDirect Invite by Email\nEmbed Code\nEmbed in Canvas\nQuick Link or QR Code\nDirect Invite by Email\nEmbed Code\nFAQ's\nFAQ's", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3895", "title": "Upload & Share Videos using my Mediasite", "article_id": "3895" }, { "clean_body_text": "Teaching and Learning\nLecture Capture\nVideo Hosting\nOverview\nThis article explains how to use the Mediasite Desktop Recorder to record your lectures.\nMediasite Desktop Recorder allows you to capture and record your computer's desktop, webcam and microphone. Recordings that are in-progress can be paused so that you can deliver your presentation at your own pace. When recordings are finished, they can be published to your MyMediasite account where it can be shared with your audience. Mediasite also features a web-based editor so that you may trim the start and end of your recording or make simple edits.\nNote:\nIT Services has been improving the login security for the Mediasite platform. Please note that this will have an effect on the use of Mediasite Desktop Recorder.\nMediasite Desktop Recorder sessions must be started from stream.sfu.ca, as per the instructions below.\nRecording durations cannot exceed 2 hours.\nDOWNLOADING AND INSTALLING MEDIASITE DESKTOP RECORDER (MDR)\nIf this is your first time using MDR, you will need to install the desktop software to perform your recordings:\nLog into the\nMyMediasite portal\nClick\nAdd Presentation\nClick the\nMore Information button\nunder \"Capturing video requires an app.\"\nClick on the download button that corresponds with your operating system. Installers are only available for Windows and Mac operating systems.\nNote: For\nmacOS Catalina users, the MDR download in My Mediasite may not work correctly on your system. Instead, please install \"Mediasite Capture\" from the Mac App Store or by visiting\nMediasite Capture - App Store\nin browser.\nRECORDING A PRESENTATION ON YOUR COMPUTER\nOnce the MDR software is registered with your My Mediasite account, you will be able to start using MyMediasite to begin new recording sessions. It is also possible to begin a new Presentation from MDR, but we recommend starting in MyMediasite.\nStep 1: Click Add Media to begin setting up your recording session.\nSelect the option \"\nI want to record my desktop now\n\" to begin using MDR for a recording session. This will prompt you for more details before attempting to launch the MDR software on your computer.\nStep 2: Enter your Presentation details and click \"Create and Launch\"\nMediasite will require you to give the Presentation a title before you can begin. The description is optional but recommended.\nOnce you click \"Create and Launch\", the web browser will download a Mediasite launcher and ask you to open the file in the MDR software. If this is your first time using MDR, please refer to the instructions for \"\nUsing MDR for the first time\n\" further up on this page.\nStep 3: Configure your recording preferences\nDR will allow you to capture any combination of your webcam, microphone and anything appearing on your desktop. Pick a combination from the available options.\nOnce you have chosen the type of recording you would like to make, you can either select \"Record\" or you can click on \"Next\" to double-check or change options for your microphone and camera. We recommend using the \"Next\" option and always verifying that the correct devices have been selected.\nStep 4: Begin recording your Presentation\nWhile you are recording, MDR provides a Preview window. This will show your camera if you are using one, however if it is on-screen for the recording, a message will replace the image to let you know that it might be recorded accidentally.\nIf you need to take a break or would like to perform in short bursts, MDR allows you to pause and resume your recording. This can be done from the MDR Preview window, or by clicking an icon in the System Tray for your computer.\nIf you discard your recording, MDR will erase whatever has been recorded and bring you back to\nStep 3\nso that you may try again.\nStep 5: Finish your recording\nAfter you have completed your recording, the video will be automatically uploaded to your My Mediasite account. If you would like to choose when your video is uploaded to the system, you can change the default behaviour in the Settings\narea for the MDR software.\nLater, if you decide you would like to re-record your Presentation you can begin a new recording session from the same Presentation in My Mediasite.\nStep 6:\nWhen you're ready, make the video viewable for your audiencNo\nNote: By default, when a video is uploaded to My Mediasite, the \"WHO CAN VIEW?\" toggle for the video in My Mediasite will always be reset to \"\nOnly Me\n\".\nBefore your audience can watch the video, you must change the \"WHO CAN VIEW?\" toggle to another setting. This can only be changed after your video has finished processing.\nRelated Services / Offerings (1)\nClassroom Technology - Request Lecture Recording\nRecord course presentations hosted in SFU campus lecture theaters or class rooms.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3896", "title": "Record Your Desktop with Mediasite Desktop Recorder", "article_id": "3896" }, { "clean_body_text": "Teaching and Learning\nLecture Capture\nVideo Hosting\nOVERVIEW\nThis article describes how to share your lecture recording videos in Canvas, SFU's Learning Management System. You can choose to share a playlist (channel) of all your recordings, or share each video individually.\nFor audio only recordings, you can direct your students to visit SFU's\nAudio Recordings Archive\n.\nEmbed a playlist or video in Canvas\nLecture Videos Recorded by IT Services\nIf IT Services is recording your lectures, you can embed a playlist (also known as a channel) which includes past and future course recordings:\nCreate a new page in your course and title it \"Lecture Recordings\" or similar.\nSelect the\nMediasite plug-in\n(four blue circles) from the page’s tool bar. If you don't see the icon, click the three dots for more tools or enlarge your browser window.\nSelect\nAuthorize\nif prompted by Mediasite to access your Canvas account.\nSelect\nFilter\nand filter by\nType: Channel\nand\nOwner: Shared With Me\n. Then select\nApply\n.\nFind your course and select\nEmbed.\nYou can also use the search bar to narrow your results ex.\n1251 MATH 100 D100\nIf you prefer to share videos individually:\nSelect\nFilter\nand filter by\nType: Presentation\nand\nOwner: Shared With Me\n. Then select\nApply\n.\nFind your course. You can use the search bar to narrow your results ex.\n1251 MATH 100 D100\nWe recommend choosing\nEmbed Video\nwhich will insert a video player to watch on the same page.\nYou can also choose\nLink Video\nto insert a link to watch the video in another page or window.\nSelf-Recorded Videos\nIf you’re uploading videos to MyMediasite by yourself, see\nShare Videos Using a Playlist or Channel\nfor instructions to create and share a channel.\nFrequently Asked Questions\n1. I'm not using Canvas to teach and IT SErvices is recording on my behalf. How do I share my recordings with my students?\nWhen our AV Team schedules your lecture recording, you will receive a confirmation email that contains a channel link that you can share with your students. It will be in the form of:\nhttps://stream.sfu.ca/Media/Channel/---
\nex.\nhttps://stream.sfu.ca/Media/Channel/1251-bus-207-d100\nYour semesterly recordings will automatically sync with your SFU group. If your students can't access to the recording, please\ncontact IT Services\nfor assistance.\nRelated Services / Offerings (2)\nCanvas\nCanvas is SFU's institutionally supported learning management system.\nClassroom Technology - Request Lecture Recording\nRecord course presentations hosted in SFU campus lecture theaters or class rooms.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3897", "title": "Sharing your lecture recordings in Canvas", "article_id": "3897" }, { "clean_body_text": "Teaching and Learning\nLecture Capture\nVideo Hosting\nOVERVIEW\nThis article describes how to use add a channel to share your self-recorded videos. For instructors who have IT Services recording on their behalf, see\nSharing your lecture recordings in Canvas\n.\nThe My Mediasite application allows you to share multiple videos with your audience using \"Channels\". These playlists can be shared with students or other users, or they can be embedded inside of a Canvas course.\nChannels also enable the following optional features:\nComments from your audience\nChannel customizations\nTopics covered in this article:\nAdd a Channel\nMark your channel as a favourite\nAdd videos to your channel\nAdjust your video access settings\nShare your channel\nFrequently Asked Questions (FAQ's)\nAllow users to download your videos\n1. Add a Channel\nSign into your\nMy Mediasite account\n.\nSelect\nBrowse Channels\n.\nSelect\nAdd Channel\nand give your channel a name. Other fields are optional and can be left as-is.\nSelect\nCreate Channel\nto save your changes.\nMark your channel as a favourite\nOnce you've added a channel, we recommend you mark it as a favourite for easy access:\nSelect\nBrowse Channels\n.\nClick the\nstar icon\nto mark the channel as a favourite.\nThe channel will now remain on your home page for quick access.\n2. Add videos to your channel\nThese instructions apply to videos that have been already uploaded to Mediasite. To upload your videos for the first time, see\nUpload and share your videos using MyMediasite\n.\nOpen the details page of your recording in Mediasite and select\nMove To.\nSelect\nPlace this Presentation in a Channel\n. Use\nKeep permissions from source presentation\nwhich is set by default. Search for and select your new channel, then select\nMove Presentation\n.\n3. Adjust your video access settings\nIn the previous step, we opted to to use the permissions from the source presentation. To check or edit your permissions,\nOpen the details page of your recording\nMove the\nWHO CAN VIEW\nslider to the desired setting\nFor most recordings, we recommend setting it to the\nMy Organization\npermission level.\nEveryone\nThis will make the video open to the public. Anyone with the link can watch the video without logging in.\nMy Organization\nAny SFU user with an active Computing Account\nOnly Shared Users\nUsers you have added manually using the \"Share\" button\nOnly Me\nThis will make the video private. Only the owner of the video can watch the content.\nIf you have sensitive material and only want to share it to a list of allowed users, please\nsubmit a ticket\nso IT Services can advise accordingly.\n4. Share your channel\nWe recommend\nusing Canvas to share your channel\nwith students. If you're not teaching with Canvas or prefer to share the channel by using a link, you can:\nOpen your channel settings and select\nShare.\nCopy the quick link or QR code and share it as you'd like.\n5. Frequently Asked Questions (FAQ's)\n1. How can i let my coworker edit one of my presentations or channels?\nIf you need to provide editing privileges to a collaborator, you can make use of the green \"Edit Security\" button on your Presentation or Channel. Add the user to the list in this area, then make sure the security setting for \"Write\" has a check under \"Allow\" when clicking on their name in the list.\nMore information is available from the people who created Mediasite:\nhttps://docs.mediasite.com/76/mymediasite/#!Documents/assigncustompermissionsdesktoponly1.ht\n2. Can users download my videos?\nMediasite streams your video in a way that cannot easily be saved through normal use.\nIf you would like your audience to be able to easily download a copy of your video or audio presentation, please inquire with\nIT Services\nby submitting a ticket.\nIf you still have any questions regarding My Mediasite,\nsubmit a ticket\nto IT Services for further assistance.\nRelated Services / Offerings (1)\nClassroom Technology - Request Lecture Recording\nRecord course presentations hosted in SFU campus lecture theaters or class rooms.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3898", "title": "Share Videos using a Playlist or Channel", "article_id": "3898" }, { "clean_body_text": "Teaching and Learning\nLecture Capture\nVideo Hosting\nOverview\nThis article explains how to allow your audience to download a copy of your video or audio presentation.\nAllowing students to download your presentation\nNote:\nTo allow users who do not have access to MyMediasite (such as students) to download your presentations, you will need to share the corresponding MyMediasite channel that contains them.\nStep 1:\nLog in to the\nMyMediasite portal\nand open your channel.\nStep 2:\nClick\nEdit\nto open the channel's settings page.\nStep 3:\ncheck the\nAllow Presentation Download\noption.\nStep 4:\nSave the changes.\nStep 5:\nShare your channel by sharing the link or embedding it into Canvas. When students view your channel, they can click on download icon in the thumbnail of the presentation to download it.\nAllowing staff/faculty to download your presentation\nThese instructions are intended for users who have access to MyMediasite (staff, faculty):\nStep 1:\nLog in to the\nMyMediasite portal\nand open your presentation.\nStep 2:\nClick\nEdit Details\nand switch over to the\nDelivery\ntab.\nStep 3:\nCheck-off the boxes for your desired format:\nPodcast\nwill produce an audio file\nVodcast\nwill produce a video file. We recommend choosing\nCourse Export 720p\nfor most use cases.\nStep 4:\nSave the changes to your presentation and allow up to 24 hours for the file to be generated\nStep 5:\nShare the link to your presentation. Users can click\nDownload to Computer\nto initiate the download.\nRelated Services / Offerings (1)\nClassroom Technology - Request Lecture Recording\nRecord course presentations hosted in SFU campus lecture theaters or class rooms.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3899", "title": "Allowing Users to Download Your Presentations", "article_id": "3899" }, { "clean_body_text": "Teaching and Learning\nLecture Capture\nVideo Hosting\nFrequently Asked Questions about Video Hosting (Mediasite)\nTable of Contents\nGeneral Information\nUploading and Managing Content\nViewing and Sharing Content\nAssignment and Submissions\nTechnical Issues and Troubleshooting\nEmbedding and Linking Content\nCollaboration and Editing\nPrivacy and Permissions\n1. General Information\n1. What is mediasite?\nMediasite is the platform used by SFU to automate scheduled recordings in supported rooms. Recordings are captured based on your SFU Course Outline information and can be distributed through Canvas. A browser-based video editor is also available to make your own adjustments to your recordings.\n2. How is my mediasite different from mediasite?\nMy Mediasite is a Content Management System for streaming video available to SFU Faculty & Staff.\nIt allows users to make changes to lecture recordings, upload new videos, control their visibility and create playlists of other videos from your library that you can share with other SFU users.\nMy Mediasite can be accessed at http://stream.sfu.ca or through Canvas by enabling the My Mediasite app for your course.\n2. Uploading and Managing Content\n3. What kind of files can I upload?\nMediasite accepts a wide variety of video and audio formats. Popular formats that are supported are listed below. If you are hoping to upload a different file format, please send an email to its-help@sfu.ca\nVideo:\nmp4, avi, mov, flv, m4v, mkv, wmv\nAudio:\nmp3, wav, vob,\nPlease note that very large files and videos with a very long duration may have difficulty being processed by the server.\nProcessing times for Media Uploads can vary based on capacity and can take several hours to complete processing. 4K Video is not currently supported.\nRecommended settings for Video Files\nContainer Format:\nMP4\nResolution:\nA maximum resolution of 1920 x 1080 pixels\nVideo Codec:\nH.264\nAudio Codec:\nAAC\nFrame Rate:\n24 frames per second\n(if you are only recording your slides, set this to 15 fps)\nDuration:\nWe recommend keeping individual videos to less than 3 hours\nFile Size:\nA one-hour video should not be larger than 2 GB.\n(Please compress the video if it is unusually large)\nADVANCED USERS\nFor faster processing, make sure your video contains the following properties:\nA Keyframe Interval of less than 6 seconds\nAn Aspect Ratio that uses Square (1:1) pixels\nA bitrate of 1.5 Mbps or less\nAudio tracks with a 44.1 Khz sample rate\nRequired settings\nfor Sound Files\nContainer Format:\nMP3\nBitrate:\n128 kbps or less\nSample rate:\n44.1 khz\n(48 Khz will also work)\n4. How much can I upload?\nIn response to the rapid transition to remote teaching, SFU has removed any storage quotas for videos uploaded to Mediasite until further notice.\n5. How long can I keep videos?\nITS will delete class recordings that are more than one year old, but any content you upload yourself will remain available for as long as your SFU account remains active.\nClass recordings and uploads can be downloaded to your own computer or transferred to your My Mediasite account for long-term storage.\n3. Viewing and Sharing Content\n6. Who can see my videos?\nVisibility for your uploaded videos can be managed through My Mediasite.\nUse the \"Who can view?\" toggle to set the type of security. Limiting access to particular users or groups can be done using the \"Share Presentation\" or \"Edit Security\" buttons and adding your user or group as a \"Viewer\".\nBy setting the toggle to \"Only Me\", visibility can be disabled temporarily in case you need to make adjustments to a video before distributing to your students. Videos will still appear wherever they are listed, but will not be allow playback until visibility is re-enabled.\n7. Why is my video taking a long time to become available?\nOnce your file is finished uploading to SFU's servers, it usually needs to be re-processed into a format that is optimised for on-demand streaming.\nProcessing times average well under an hour, but some things can affect this processing time.\nSFU is continually looking to improve the performance of the Mediasite platform. Below are some things to watch out for when uploading videos.\nAn incorrect file was uploaded (e.g. uploading a PowerPoint\n.\npptx\nfile instead of a video file)\nUploading very large, uncompressed video files. If you are using a video editor, try exporting with a lower bitrate (we recommend 1.5 Mbps)\nSometimes, the wait is happening\nbefore\nthe processing stage. If the status of the video lists \"Queued for Processing\", then your video has not yet begun processing. This wait time can go above the usual 10-20 minutes when too many people are uploading at the same time. If your video spends too much time waiting in the queue, try uploading your content at a different time of day.\nEnsuring the following properties for your video can help decrease processing times.\nRecommended settings for Video Files\nContainer Format:\nMP4\nResolution:\n1920 x 1080 pixels\n(1280 x 720 is also recommended)\nVideo Codec:\nH.264\nAudio Codec:\nAAC\nFrame Rate:\n24 frames per second\n(if you are only recording your slides, set this to 15 fps)\nDuration:\nWe recommend keeping individual videos to less than 3 hours\nFile Size:\nA one-hour video should not be larger than 2 GB.\n(Please compress the video if it is unusually large)\nADVANCED USERS\nFor faster processing, make sure your video contains the following properties:\nA Keyframe Interval of less than 6 seconds\nAn Aspect Ratio that uses Square (1:1) pixels\nA bitrate of 1.5 Mbps or less\nAudio tracks with a 44.1 Khz sample rate\nRequired settings\nfor Sound Files\nContainer Format:\nMP3\nBitrate:\n128 kbps or less\nSample rate:\n44.1 khz\n(48 Khz will also work)\n4. Assignments and Submissions\n8. Can my students submit assignments this way?\nAt this time, only faculty and staff may request recordings or upload content. Allowing students to submit assignments through Mediasite is currently outside of the scope of the Lecture Capture service.\nStudents and faculty can share files with one another using\nSFU Canvas\n.\n5. Technical Issues and Troubleshooting\n9. WHY DOES MY VIDEO BECOME \"PRIVATE\" AFTER THE UPLOAD IS FINISHED PROCESSING?\nThis is the default behaviour and it is a safety feature. If you upload a video, this behaviour will encourage you to take a moment and verify that it is indeed the correct video before it becomes watchable by your audience.\nIf you would like the videos you upload to automatically publish without a chance to verify the contents, please follow these instructions:\nClick on the face icon to the right of \"Moderation\" and navigate to the \"\nMy Settings\n\" page\nNavigate to the \"\nPublishing\n\" options\nSet the option \"Set visibility of MyMediasite uploads as viewable\" so that it is \"TRUE\".\nSave\nTo quickly get to this configuration page, please visit this link:\nhttps://stream.sfu.ca/media/mymediasite/settings/publish-settings\n13. WHY DOES THE UPLOAD OF MY RECORDING FROM ZOOM OR POWERPOINT FAIL OR TAKE TOO LONG?\nIf you encounter a failure after waiting for a long time, make sure you are uploading a video file.\nWhen making videos using Zoom or PowerPoint it is important to acquire a video file. If a non-video file is uploaded to Mediasite you will not receive an error. Mediasite will keep trying to convert the file but will fail after a long time.\nZoom Recordings\nWhen using the Zoom local recording feature, Zoom will create a special temporary file. This file will end with \"\n.zoom\n\". After a recording finishes, please allow Zoom some time to process this file and produce a file that ends with \".\nmp4\n\"\nPowerPoint Recordings\nMicrosoft PowerPoint will allow you to make a recording of your presentation. PowerPoint files end with \"\n.\npptx\n\". When your presentation recording is complete you must export the video to produce a usable video file. This file should end with \".\nmp4\n\".\n6. Embedding and Linking Content\n10. How can I share videos using a playlist?\nThe My Mediasite application allows you to share multiple videos with your audience using \"Channels\". These playlists can be shared with students or other users, or\nthey can be embedded inside of a Canvas course.\nChannels also enable the following optional features:\nDownload links for your audience (see Question #8 for more details)\nComments from your audience\nChannel customizations\nTo create a channel, please look at our\nhow-to guide on sharing videos using a playlist/channel\n11. Some of my embedded videos do not show up in canvas. What is going on?\nAn issue was discovered that affects some Mediasite videos within Canvas. If a video was added by copying and pasting an embed code from MyMediasite, some users may encounter an error and the video player will not load. Any videos that were added by using\nthe Mediasite LTI for Canvas\nare not affected.\nPlease follow one of these workarounds:\nIf possible, use the Mediasite widget located in the Rich Content Editor rather than manually embedding videos.\nMore information can be found in this guide\n. If this is not suitable for you, please try one of the remaining workarounds.\nFor videos that do not require security:\nSlide the \"WHO CAN VIEW?\" toggle for your video in MyMediasite so that it is set to \"Everyone\". The error only affects videos that require authentication before viewing.\nFor videos that must be secured:\nPlease ask anyone that is experiencing this problem to navigate to the video linked below. Once they login to watch the video, they should be able to go back to the Canvas course and view the missing content. The user may need to refresh the page if it was already opened beforehand. Note that this is not a permanent fix and may have to be done again if the user is no longer logged in.\nWatch this video and then return to the page containing the error above:\nhttps://stream.sfu.ca/Media/Play/fdcd03f7b6e54072b61ce47c0aec2b7f1d\n7. Collaboration and Editing\n12. How can I let my coworker edit one of my presentations or channels?\nIf you need to provide editing privileges to a collaborator, you can make use of the green \"Edit Security\" button on your Presentation or Channel. Add the user to the list in this area, then make sure the security setting for \"Write\" has a check under \"Allow\" when clicking on their name in the list.\nMore information is available from the people who created Mediasite: https://docs.mediasite.com/76/mymediasite/#!Documents/assigncustompermissionsdesktoponly1.htm\n13. How can I add closed-captions to my videos?\nMediasite allows you to upload closed-captioning files for your videos. Simply follow the steps below to add your captioning file.\nNote: Mediasite cannot automatically create captions for you. You must upload a caption file or create your own captions using Mediasite's caption editor.\nAdd a caption file to your video:\nNavigate to your presentation. Click Edit and go to the Delivery tab.\nIf you have not already enabled captioning, select the Captioning check box.\nSelect the Manually Upload an Audio Caption File radio button and click Select a file to locate and select your closed caption file.\nClick Upload. Once the file is uploaded, launch the presentation in Mediasite Player and verify your captions appear as expected.\n8. Privacy and Permissions\n14. Can I record on campus?\nSelect theatres are available for automated Lecture Capture during the semester. Recordings in rooms can only be scheduled by using the\nLecture Capture Request Form.\nTo ensure timely scheduling, please make sure to request this service at least 10 days before the start of the semester. You can always fill out the form to begin receiving recordings, even if the semester has already started, but we will not have recordings for any classes that have already passed.\nRecordings will appear in a channel created for your class. You can send a link to this channel to your course students, which can also be added to Canvas.\n15. Can users download my videos?\nMediasite streams your video in a way that cannot easily be saved through normal use.\nIf you would like your audience to be able to easily download a copy of your video or audio presentation, please view the\nHow-to guide on allowing users to download videos", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3900", "title": "Video Hosting FAQs", "article_id": "3900" }, { "clean_body_text": "Teaching and Learning\nLecture Capture\nLecture Recording\nOVERVIEW\nBrowse frequently asked questions about lecture recording, such as copyright, duplicating dates/times and more.\nFrequently Asked Questions about Lecture Recording\nWhich Classrooms Offer Automatic Recording?\nBurnaby\nVideo + Audio\nAudio Only\nAQ 3003, 3005, 3149, 3150, 3153, 3154, 3159\nBLU 9600\nEDB 7618\nRCB 8100\nSSC 9200, 9201, 9002, 9001, K9500\nSWH\n10041,\n10081\nWMC\n3210, 3220, 3250, 3260, 3510, 3520\nRCB Images Theatre\nAQ 3181, 3182\nSSC C 9000\nSurrey\nVideo + Audio\nAudio Only\nSRYC 2600, 2740, 2750\nSRYC 3040, 3090,3240, 3250, 3170, 3310,\nSRYC 5080, 5100, 5140, 5240, 5280, 5380\nSRYE 1002, 2016, 2030, 4000, 4016\nSRYC 2710, 2980, 2990, 2995, 3040, 5360\nVancouver\nVideo + Audio\nAudio Only\nHCC 1500, 1510, 1520, 1530\nAll classrooms\nHow do Students Access the Recordings?\nITS will create a Mediasite channel for your course. Faculty can choose to embed the entire channel or individual videos into Canvas. Alternatively, direct links to the channel or specific videos can be shared with students.\nWho else can see my lecture recordings?\nITS will automatically configure access so that only enrolled students can view the content. These videos are hosted on Mediasite, where faculty can customize their preferred security settings. For more details, please review the information under\nsection 3: Adjusting Your Video Access Settings\n.\nHow do I make my recordings available as downloads?\nBy default, video files are not available as downloads for students. Faculty members can\nconfigure their videos in MyMediasite so that they provide a download link\n.\nHow do I make changes to a recording?\nTo edit a video, click the \"Edit Video\" option for each piece of content under the MyMediasite link. The web editor will then direct you to a new page where you can trim your video.\nHow do I record my lecture from home?\nMyMediasite provides professors with access to recording software for use on your computer. Mediasite Mosaic is ideal for recording your webcam, microphone and computer screen. This program must be installed on your computer.\nInstall Mediasite Mosaic on Windows\nInstall Mediasite Mosaic on Mac\nWHere are my recordings from a previous semester?\nIf you taught a course in the past 12 months and it was recorded through the ITS Lecture Recording service, ITS will have the original copies of these recordings.\nYou can request that these recordings be retained for the upcoming semester by submitting a ticket.\nHow do i add closed captions to my recordings?\nMediasite offers transcription and captioning services. For more information, please get in touch with IT Services.\nHow do i request a different start/end time for my next class?\nLecture Recording schedules are based on the class times listed in SFU Outlines and cannot be changed for the semester.\nTo alter the recording time for a single class, complete the “Single-Day Request” section of the Lecture Recording Request form.\nIf you need to adjust the recording time for multiple class days, please submit a separate request form for each affected day. It is your responsibility to ensure that the classroom is reserved for you during the requested times.\nCAN I RECORD MY LECTURE FOR STUDENTS IF I AM SHOWING CONTENT PROTECTED BY COPYRIGHT?\nThe recording systems in the rooms do not restrict the recording of copyrighted materials. However, it is your responsibility to ensure that you have permission to record any content that is not your own.\nFor more information about recording copyrighted materials, see\nSFU Library's copyright guidance for lecture materials.\nRelated Services / Offerings (1)\nClassroom Technology - Request Lecture Recording\nRecord course presentations hosted in SFU campus lecture theaters or class rooms.", "duplicate_urls": [], "tags": [ "FAQ", "classroom", "lecture-recording" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3906", "title": "Lecture Recording FAQs", "article_id": "3906" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nFor this example, we’ll assume you have a Shiny application ready to deploy in a folder called\nmyapp\non your computer.\nSign up for the\nrcg-shiny-users\nmaillist. [\ntutorial\n]\nWait ~30 minutes\nfor your maillist membership to become active.\nUse an SFTP client to connect to\nshiny.rcg.sfu.ca\nwith your SFU computing ID (e.g.,\njsixpack\n) and password.\nYou will be placed in your home directory by default: /home/your_username.\nOpen the\nShinyApps\nfolder. Upload the\nmyapp\nfolder you prepared in step 1 inside the ShinyApps folder.\nUse a web browser to test your app:\nhttps://shiny.rcg.sfu.ca/u/your_username/myapp\nInstalling Packages\nShiny Server will display a generic error page if it can't find one or more of the\nCRAN\npackages required by your appliaction. To install packages as required (i.e., to avoid installing packages every time someone views your application) use the following R code:\npackages <- c('package_name_1', 'package_name_2') install.packages(setdiff(packages, rownames(installed.packages())))\nYou can also install packages on shiny.rcg.sfu.ca ahead of time by:\nSigning up for the rcg-shiny-users maillist as described above\nSSHing to shiny.rcg.sfu.ca\nRunning\nR\nInside R, running\ninstall.packages('your_package_name_here')\nError Logs\nOn shiny.rcg.sfu.ca, the most frequent cause of application failures is calling a package that hasn't been installed yet (see \"Advanced Users\") above.\nIf something goes horribly wrong with your application, Shiny Server will record some relevant information in /home/your_sfu_computing_id/log.\nThere may not be any logs recorded if your application responds with “An error has occurred. Check your logs or contact the app author for clarification”. In this case, SSH into shiny.rcg.sfu.ca and run\nRscript ~/path/to/server.R\nto reveal error messages and missing libraries. Repeat for\n~/path/to/ui.R\n.\nShiny application logs are automatically deleted at 11PM on the 1st of every month.\nCompute Power and Storage\nIf your application has large storage or heavy computational requirements, please contact\nresearch-support@sfu.ca\nso we can point you to other hosting resources within RCG or elsewhere on campus.\nWhen Your SFU Account Expires\nYour application will remain active until you delete it, or until your SFU computing ID expires. R and CRAN package development move at a fairly swift pace, meaning applications tend to break after a several years without maintenance. You will need to plan ahead if you wish to keep your application available indefinitely.\nSupport\nUndergrads taking STAT courses\n: please contact your professor or TA for assistance. Please be sure to wait 30 minutes after adding yourself to the\nrcg-shiny-users\nmaillist before your first connection attempt.\nResearchers requiring assistance with shiny.rcg.sfu.ca should contact\nresearch-support@sfu.ca\n.", "duplicate_urls": [], "tags": [ "RCG", "research-computing", "Deploying an Application", "Install the SFU VPN client", "and", "connect to the SFU VPN", "before proceeding." ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3913", "title": "Getting Started with Shiny Server (R application hosting)", "article_id": "3913" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nRCG Linux Terminal Server in SFU Cloud\nfail2ban: “I can’t SSH in anymore”\nThings you need to know about rcga-linux-ts1.dc.sfu.ca\nOld RCG Linux Terminal Servers\nRCG LINUX TERMINAL SERVER IN SFU CLOUD\nA new Linux terminal server was set up in January, 2020:\nrcga-linux-ts1.dc.sfu.ca\nThis is a VM running Red Hat Enterprise Linux 7, and it exists within a VMware NSX environment known as “SFU Cloud”, physically located in the Water Tower Data Centre at SFU Burnaby.\n(\nrcga-linux-ts1.dc.sfu.ca\ncan also be reached via its DNS alias,\nlinux.cs.sfu.ca\n.)\nFAIL2BAN: “I CAN’T SSH IN ANYMORE”\nIf your password is entered incorrectly five times in a row,\nfail2ban\nwill automatically add your IP address to the banned host list. The same rule applies to failed SSH key authentication.\nYou will not be able to SSH to rcga-linux-ts1 unless you either (1) wait 24 hours, or (2) contact\nresearch-support@sfu.ca\nwith your IPv4 address.\nCheck\nhttps://www.whatismyip.com/\nif you do not know your current\nIPv4\naddress. You will need to visit this website from the computer on which you are having trouble, not from e.g., your phone.\nTHINGS YOU NEED TO KNOW ABOUT RCGA-LINUX-TS1.DC.SFU.CA\nRun large jobs on your workstation, not on rcga-linux-ts1\nThis host should be used mostly for SSHing to your workstation and for lightweight work like text editing.\nSince this host is shared by others and has very limited CPU power and memory, it is not a good host to run large, long-running experiments. Rogue processes will be killed.\nUse your workstation for larger jobs.\nOnly NFSv4 shares are automounted\nAt the time of our TASC 2 server room meltdown (July 16th, 2020), some of the NFS research shares that were automounted on the old Linux terminal servers were still using NFSv3, coming from old fileservers in the TASC 2 server room. We temporarily resurrected\nrcg-linux-ts3.rcg.sfu.ca\nuntil the end of August, 2020, so that some of this NFSv3 data could be accessed, and to give us time to transfer the data to NFSv4 shares in SFU Cloud. By the end of August, 2020, all research data should be on NFSv4 servers.\nSSH is more strict\nThe SSH configuration on rcga-linux-ts1.dc.sfu.ca has been hardened such that only modern, secure encryption methods are accepted. You should be able to ssh into rcga-linux-ts1.dc.sfu.ca from the command-line of modern versions of Linux and macOS. If you’re a Windows user, then up-to-date versions of PuTTY and MobaXterm will also work. Note that\nCentOS 6 is too old\n! If you try to ssh into rcga-linux-ts1.dc.sfu.ca from the old rcg-linux-ts3.rcg.sfu.ca terminal server (due to be retired at the end of August), you’ll get a response like this:\nno matching mac found: client hmac-sha1,umac-64@openssh.com,hmac-sha2-256,hmac-sha2-512,hmac-ripemd160,hmac-ripemd160@openssh.com,hmac-sha1-96 server hmac-sha2-256-etm@openssh.com,hmac-sha2-512-etm@openssh.com,umac-128-etm@openssh.com\nNote also that\nSSH Secure Shell for Windows is way too old\n! This software hasn’t been updated in 20 years! If you try to connect to rcga-linux-ts1.dc.sfu.ca using this ancient software from the dark ages, you’ll see the following:\nTry\nPuTTY\nor\nMobaXterm\n. (The latter is preferred if you want X-Windows support.)\nThe firewall is very tight\nThe firewall rules in SFU Cloud are very restrictive, both incoming and outgoing. As for incoming rules, port 22 on rcga-linux-ts1.dc.sfu.ca is open to the internet, and everything else is blocked. If you need to use another port for something, you’ll need to tunnel it via ssh. As for outgoing rules, only those ports necessary for accessing required services are open, and all other ports are blocked, including http and https. If you have a requirement to connect to an external web site, you’ll need to proxy it. For more information on how to do this, please read\nUsing the Proxy for Outgoing http/https Connections in SFU Cloud\n.\nPrinting to SFU_Print\nrcga-linux-ts1.dc.sfu.ca is configured to be able to print to\nSFU_Print\nfrom the command-line, using Kerberos authentication. (The CentOS 6 servers were too old work with SFU_Print.) For detailed information on how this works, please see our\nPrinting from Linux to SFU_Print\ndocumentation.\nOLD RCG LINUX TERMINAL SERVERS\nThese Linux terminal servers were\nretired on July 17th, 2020\n, and they will not be coming back:\nrcg-linux-ts1.rcg.sfu.ca\nrcg-linux-ts2.rcg.sfu.ca\n(\nrcg-linux-ts1.rcg.sfu.ca\nalso used to be known by its DNS alias\nlinux.cs.sfu.ca\n, but that alias now points to the new\nrcga-linux-ts1.dc.sfu.ca\nserver.)\nThis Linux terminal server is due to be retired by the end of August, 2020:\nrcg-linux-ts3.rcg.sfu.ca\nThese were VMs running the very old CentOS 6 Linux. They existed on KVM hypervisors located in SFU Burnaby’s TASC 2 server room which suffered a power distribution meltdown on the night of July 16th, 2020.", "duplicate_urls": [], "tags": [ "RCG", "research-computing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3915", "title": "RCG Linux Terminal Server Overview", "article_id": "3915" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nOVERVIEW\nSimon Fraser University’s Fir supercomputer is one of the most powerful academic supercomputers in Canada. Fir provides the scale and capacity that is paving the way for new research breakthroughs.\nUse of Fir and other\nDigital Research Alliance of Canada\nfacilities is free for Canadian researchers.\nREGISTER FOR AN ACCOUNT\nFir is part of the\nDigital Research Alliance of Canada\n(DRAC), and in order to access it you will need to obtain a DRAC account.\nA faculty member needs to register themselves at\nhttps://ccdb.alliancecan.ca\n=>\nRegister\n.\nThe faculty member will be issued a CCRI (Compute Canada role identifier) which is a string of characters of the form\nabc-123-01\n.\nThe faculty member should send the CCRI to their collaborators.\nCollaborators should then register themselves at\nhttps://ccdb.alliancecan.ca\n=>\nRegister\n, inserting the CCRI in the\nSponsor\nfield of the application form.\nWhen your registration has been approved, go to\nhttps://ccdb.alliancecan.ca/me/access_systems\nand click to place a green checkmark beside\nFir\nand any other Alliance HPC systems you plan to use.\nGETTING STARTED\nAfter you have registered and requested access, refer to the\nGetting Started\npage for tutorials on how to\nconnect via SSH\nsubmit jobs and run software\ntransfer files\nuse visualization tools\nIf you need further assistance, DRAC also holds regular\nNew User Seminars\n.\nFURTHER READING\nResources available on Fir\nHow to submit your job for processing\nSoftware FAQ\n: using modules, installing your own software\nTECHNICAL SUPPORT\nAll questions related to registration and Fir usage should be sent to\nsupport@tech.alliancecan.ca\n.\nTECHNICAL SPECIFICATIONS\nPlease refer to the Fir\npage on the DRAC wiki\n.", "duplicate_urls": [], "tags": [ "RCG", "research-computing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3916", "title": "Register For Access to Fir", "article_id": "3916" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nThe printers that are managed by the Research Computing Group are, with few exceptions, blocked from direct printing. Printers like to advertise their presence on the network with various broadcast protocols that your computer might recognize. However, if you attempt to print to them, your printing will, in general, fail. Because printers consume real resources that cost money, we like to keep track of who prints how much. For that reason, we use print servers. Only the print servers are allowed to print directly to printers, and users must print via the print servers.\nRCG Print Server in SFU Cloud\nThis new RCG\nCUPS\nand\nsamba\nserver was set up in the fall of 2019:\nrcga-bluebell.dc.sfu.ca\nThis is a VM running Red Hat Enterprise Linux 7, and it exists within a VMware NSX environment known as “SFU Cloud”, physically located in the Water Tower Data Centre at SFU Burnaby.\nOld RCG Print Server\nThis old RCG\nCUPS\nand\nSamba\nserver was\nretired on July 17th, 2020\n, and it will not be coming back:\nrcg-bluebell.rcg.sfu.ca\nThis VM was running the very old CentOS 6 Linux. It existed on a KVM hypervisor located in SFU Burnaby’s TASC 2 server room which suffered a power distribution meltdown on the night of July 16th, 2020.\nWhat is CUPS?\nCUPS\nis the “Common Unix Printing System”, used by most Linux distributions and Mac OS X. This is what queues the print jobs on\nrcga-bluebell.dc.sfu.ca\nand sends them to the printers. It also keeps track of who prints how many pages.\nIf you want to see what printers are available and what their status is, point your web browser here:\nhttps://rcga-bluebell.dc.sfu.ca:8008/printers/\nNote that for security reasons, this URL will only work on-campus and not remotely.\nIf you get a certificate warning, you should download and install the RCG CA Certificate. For details, please see our SSL documentation.\nIf you want to see what print jobs are sitting in the queue, point your web browser here:\nhttps://rcga-bluebell.dc.sfu.ca:8008/jobs/\nIf you want to cancel your print job, you need to log-in using your campus computing account name and password.\nWhat is Samba?\nSamba\nis used to re-share the\nCUPS\nprinters to Windows computers. Windows computers print to\nsamba\nprinter shares on:\n\\\\rcga-bluebell.dc.sfu.ca\\\nand then\nsamba\nsends the print job into the corresponding\nCUPS\nqueue. To check the status of your print job, or to cancel it, use the aforementioned URLs.\nNOTE\n: On the new\nrcga-bluebell.dc.sfu.ca\nserver, the\nCUPS\nqueues names used by\nsamba\nare suffixed with\n“-raw”\n. For example, if a windows user prints to\n\\\\rcga-bluebell.dc.sfu.ca\\cmpt-faculty\n, samba sends the job to the\ncmpt-faculty-raw\nCUPS queue. This is because the non-raw CUPS queues use\npostscript drivers\n, whereas the samba printers use\nPCL\ndrivers, and they are incompatible with each other.\nSFU_Print\nSFU_Print\nis a service used to print to the\nRicoh multi-function devices\nlocated in various places across the campus. This talks to a Windows PaperCut server which is independent from the RCG Print servers. Print jobs sent to\nSFU_Print\nbypass the RCG CUPS and Samba servers.\nPrinting from Linux to CUPS Print Queues\nIn versions of Linux that run older versions of\nCUPS\nsuch as CentOS 5 (\nCUPS 1.3\n) and CentOS 6 (\nCUPS 1.4\n) we use\n“BrowsePoll”\nto automatically get a list of all the printers on the RCG CUPS servers.\nUnfortunately, the developers of\nCUPS\n, in their misguided zealotry, decided to drop\n“BrowsePoll”\nin\nCUPS 1.6\nand above. This includes newer Linux versions such as CentOS 7. Fortunately, good people in the open source community developed\n“cups-browsed”\nwhich has similar functionality, and we use that on CentOS 7 and above to automatically populate the list of printers.\nTo see what printers are available, just type:\nlpstat -a\nYou should see a list of all the CUPS printers on\nrcga-blubell.dc.sfu.ca\n, depending on how the Linux computer has been configured.\nTo print a pdf file such as “filename.pdf”, to a printer such as “cmpt-faculty” on the Linux command-line, then type:\nlp -d cmpt-faculty filename.pdf\nAnd to check the status of your print job, point your web browser to:\nhttps://rcga-bluebell.dc.sfu.ca:8008/printers/cmpt-faculty\nIf you want to cancel your job, just hit the “Cancel Job” button. You’ll be prompted to authenticate. Use your campus computing account name and password.\nIf you’re using the GUI on a Linux Workstation, the “Print” menu of the applications should see the same list of printers as\nlpstat -a\n.\nPrinting from Linux to SFU_Print\nYou can print to SFU_Print from the command-line of the RCG Linux terminal server\nrcga-linux-ts1.dc.sfu.ca\nin SFU Cloud. (See\nRCG Linux Terminal Server in SFU Cloud\nfor more details about this server.)\nIf you type:\nlpstat -a\nyou’ll see a list of all the CUPS printers on\nrcga-bluebell.dc.sfu.ca\n, and additionally you’ll see extras like these:\nSFU_Print accepting requests since Fri 31 Jan 2020 03:22:02 PM PST\nSFU_Print-colour accepting requests since Wed 29 Jan 2020 10:49:17 PM PST\nSFU_Print-colour-single accepting requests since Wed 29 Jan 2020 10:58:47 PM PST\nSFU_Print-single accepting requests since Wed 29 Jan 2020 10:45:23 PM PST\nThese four SFU_Print queues serve the following purposes:\nSFU_Print queue\nPurpose\nSFU_Print\nblack&white 2-sided printing\nSFU_Print-single\nblack&white 1-sided printing\nSFU_Print-colour\ncolour 2-sided printing\nSFU_Print-colour-single\ncolour 1-sided printing\nTo print a pdf file, say, “filename.pdf” to, say, SFU_Print-colour, just type the following:\nlp -d SFU_Print-colour filename.pdf\nThis will work only if you have a valid\nKerberos Ticket\n. If you log into\nrcga-linux-ts1.dc.sfu.ca\nusing your password, you’ll automatically get a\nKerberos Ticket\nupon login. However, if you use SSH public/private key exchange to log in without a password, that’ll bypass Kerberos Ticket creation and you’ll have to get one manually by typing:\nkinit\nFor more information about\nKerberos\n, please see our\nKerberos FAQ for Linux Workstation Users\n.\nIf you type:\nlpstat -o\nand you still see your job listed, as in:\nSFU_Print-colour-42 username 302080 Thu 06 Feb 2020 04:09:44 PM PST\nthat means that your print job\ndid not make it to SFU_Print\n, probably because you\ndidn’t have a valid Kerberos Ticket\n. You’ll need to cancel the stuck print job, using the\ncancel\ncommand, as in:\ncancel SFU_Print-colour-42\nand then\nkinit\nto get a\nKerberos Ticket\n, and then try printing again.\nPlease note that, by default,\nKerberos Tickets expire after 10 hours\n. If you want, you can set up a\ncron job\nto auto-renew your Kerberos Tickets. For details on this, please see\nQ #21: Help! I run long-term processes on my Linux Workstation and Kerberos is locking my home directory!\n.\nHowever, this will only work for a maximum of one week. If you want Kerberos to work indefinitely without having to manually\nkinit\n, you can set up your own\nprivate keytab file\n. For details on this, please see\nQ #22: The answer to Q #21 isn’t good enough! I need my processes to run unattended for weeks!\n.\n(For those of you who dont like the Unix System V print commands\nlp\n,\nlpstat\n,\ncancel\n, etc, the old Berkeley Unix print commands\nlpr\n,\nlpq\n,\nlprm\n, etc, are also available.)\nPaperCut\nPaperCut is the software that looks after page accounting for the SFU_Print system on campus. If you are using a Managed Desktop on campus, be it Linux, Mac, or Windows, it may be running a PaperCut Client App for SFU_Print. Here’s what it looks like on a Linux GNOME desktop:\nYou don’t need to run the PaperCut Client App when printing to SFU_Print from the command-line of rcga-linux-ts1.dc.sfu.ca with Kerberos authentication. Printing will work fine without it.\nHowever, if the PaperCut Client App is running when you print from the command-line of rcga-linux-ts1.dc.sfu.ca to SFU_Print with Kerberos authentication, then a PaperCut window will pop-up with a notification that your print job is waiting for you to release it. Here’s what it looks like on a Linux GNOME desktop:\nIf you see this window, that means your print job was successful, and that all you have to do is go to the printer and tap your key fob to the sensor in order to release your printing. If you don’t have a key fob, you can type in your Campus username and password on the printer’s LCD screen.\nNote that you don’t need to have the PaperCut Client running on the computer from which you print to SFU_Print. For example, you can print to SFU_Print from the command-line of rcga-linux-ts1.dc.sfu.ca, which you ssh’d into from a Macintosh Desktop, and if the PaperCut Client App is running on your Mac the notification window will pop up there. (And if you are logged into more than one desktop computer with PaperCut Client Apps running, then PaperCut appears to choose at random which one to notify. It doesn’t notify more than one.)\nPrinting from Mac OS X\nMac OS X 10.6 (Snow Leopard) and below came installed with\nCUPS 1.4\nand below. This meant that printing worked much the same as on Linux.\nNewer versions of Mac OS X come installed with newer versions of\nCUPS\nfor which\n“BrowsePoll”\nhas been dropped. Unfortunately, Apple doesn’t have the open source\n“cups-browsed”\noption that Linux has. Apple’s focus in recent years has been to make things easier for home users who print directly to their printers, at the expense of enterprise-level systems administrators who want their users to print via a print server.\nThanks, Apple!\n:-(\nThis means that printers need to be manually managed on newer versions of Mac OS X. If you’re a do-it-yourselfer, here’s how:\n1.\nDon’t\nuse Apple’s Print GUI to add printers! You’ll see a list of printers on the network broadcasting their names via “Bonjour”. If you try to add one of these printers, they\nwon’t work\n! You need to use the print server.\n2. Point your web browser to\nhttps://rcga-bluebell.dc.sfu.ca:8008/printers/\nin order to see what printers are available. Pick out a printer that you want to add. For illustration, suppose it is the “ensc1” printer, which is an HP LaserJet P3015 in ASB 9819.\nAssuming you have admin access to your Mac, open a Terminal and type the following:\nsudo /usr/sbin/lpadmin -p ensc1 -v ipp://rcga-bluebell.dc.sfu.ca/printers/ensc1 -D \"ensc1: HP LaserJet P3015 in ASB 9819\" -L \"ASB 9819\" -E\nThe ensc1 printer will now be available for printing to.\n(The\n“-v”\nstring and the\n‘-E’\nare important. You can use whatever you want for the\n“-D”\nand\n“-L”\nstrings. See\nman lpadmin\nfor more details.)\nNOTE 1:\nThe printer shows up on the command-line as what you named it in the\n“-p”\noption. However, in the Mac OS X GUI, the printer shows up as what you gave in the\n“-D”\noption. Therefore it is a good idea to prefix the\n“-D”\ndescription string with the\n“-p”\nprinter name so as to avoid confusion. In the above example, the\n“-p”\nprinter name is\n“ensc1”\n, and it will show up in the Mac GUI as\n“ensc1: HP LaserJet P3015 in ASB 9819”\n.\nNOTE 2:\nThe aforementioned method adds the printer without a local\n.ppd\nfile. In the past, this worked fine because all the information contained in the\n.ppd\nfile comes from the CUPS server. These days, however, some software (notoriously\nAdobe\nsoftware)\nwon’t print without a local ``.ppd`` file\n! In this case you need to setup the printer with a local\n.ppd\nfile like this:\nsudo /usr/sbin/lpadmin -p ensc1 -v ipp://rcga-bluebell.dc.sfu.ca/printers/ensc1 -m \"/Library/Printers/PPDs/Contents/Resources/HP LaserJet P3010 Series.gz\" -D \"ensc1: HP LaserJet P3015 in ASB 9819\" -L \"ASB 9819\" -E\n(This is assuming, of course, that you’ve installed the\nHPPrinterDrivers\npackage on your Mac.)\nAlternatively, you can ask us in the Research Computing Group to run script to add all the printers in your department/group/school.\nOnce you’ve printed a job to, say, the ensc1 printer via the Mac GUI, you can check its status by pointing your web browser to:\nhttps://rcga-bluebell.dc.sfu.ca:8008/printers/ensc1\nIf you want to cancel your job, just hit the “Cancel Job” button. You’ll be prompted to authenticate. Use your campus computing account name and password.\nIf, at some point, a printer becomes obsolete and is removed from the\nrcga-bluebell.dc.sfu.ca\nprint server, you’ll need to manually remove it from your Mac. Here’s how, assuming that the dead printer you want to get rid of is “ensc1”:\nsudo /usr/sbin/lpadmin -x ensc1\nPrinting from Windows\nThe Windows printer shares come from\n\\\\rcga-bluebell.dc.sfu.ca\\\n.\nYour department/group/school might have a Windows\nGroup Policy Object\nin\nActive Directory\nthat automatically deploys printer shares from our Samba server, in which case the printers automagically appear when you log-in.\nIf you need to manually add a printer, here’s how:\nOpen up\n“Devices & Printers”\nin the Windows Control Panel.\nHit\n“Add a printer”\n.\n3. The computer will start scanning for printers. Don’t bother waiting! Just hit\n“The printer that I want isn’t listed”\n. This will bring up the\n“Add Printer”\ndialog box.\n4. Hit\n“Select a shared printer by name”\n, and type\n\\\\rcga-bluebell.dc.sfu.ca\\\ninto the field, but\ndon’t\nhit “Enter” yet. Just wait long enough, and eventually a drop-down menu will appear showing all the Samba print shares on\nrcga-bluebell.dc.sfu.ca\n. Select the printer you want and then hit “Next”. For illustration, suppose it is the “cmpt-t9201” printer.\n5. The first time you do this, the printer driver will be downloaded from\nrcga-bluebell.dc.sfu.ca\n. (For “cmpt-t9201”, it is “HP Universal Printing PCL6”, version 6.8.0.24296.) You will need admin access to install the driver. (One advantage of using a Group Policy Object is that the drivers are automatically downloaded and installed without requiring admin access.)\nThe cmpt-t9201 printer will now be available in the Windows GUI for printing to. Unless the driver install failed. This might happen if you’re using a laptop that hasn’t been joined to the ADSFU domain, because by default Windows 10 comes with “\nPoint and Print Restrictions\n” that block print drivers from being installed. If you want to fix this, open a Command Prompt on your Windows computer and type:\ngpedit\nThis will bring up the Local Group Policy Editor. Then go to:\nComputer Configuration:Administrative Templates:Printers\nto find the “\nPoint and Print Restrictions\n” policy and disable it. (Or at least open it up to our Samba server\nrcga-bluebell.dc.sfu.ca\n.)\nFor good measure, you should also disable the “\nAlways render print jobs on server\n” policy as well. The Samba server doesn’t render print jobs.\nOnce you’ve printed a job to the cmpt-t9201 printer via the Windows GUI, you can check its status by pointing your web browser to:\nhttps://rcga-bluebell.dc.sfu.ca:8008/printers/cmpt-t9201\nIf you want to cancel your job, just hit the “Cancel Job” button. You’ll be prompted to authenticate. Use your campus computing account name and password.\nPrinter Access Control\nThere are two types of access control that we use for printers:\nhost\nand\nuser\n.\nAs mentioned above, the printers that are managed by us are, in general, blocked from direct printing. In other words, only a small set of\nhosts\n(namely, the print servers and other administrative servers) are allowed to access the printers via the network.\nAdditionally,\nrcga-bluebell.dc.sfu.ca\nis able to restrict specific printers to specific\nuser groups\n(or SFU\nmaillists\n). If you are a Lab Administrator and want your Lab Printer restricted to members of your Lab, please let us know at\nresearch-support@sfu.ca\n, and we will be happy to set this up for you.\nSFU_Print\nhas its own access control system that is independent from the Research Computing Group. Contact\nits-papercut-help@sfu.ca\nfor more information.\nPrinter Accounting\nThe\nrcga-bluebell.dc.sfu.ca\nprint server logs all print jobs, and once per month an accounting summary for each printer is automatically e-mailed to corresponding Lab Administrators and/or Departmental Administrators.\nAdditionally, some printers have a per-user page quota in order to restrict overuse. If you are a Lab Administrator and want your Lab Printer to have quotas, please let us know at\nresearch-support@sfu.ca\n, and we will be happy to set this up for you.", "duplicate_urls": [], "tags": [ "RCG", "research-computing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3917", "title": "Research Computing Group Printer Overview", "article_id": "3917" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nThis article is written for people who wish to access storage they have purchased via the\nResearch Computing Group (RCG)\n.\nIf you are uncertain whether your lab has purchased storage with RCG, please talk to your faculty member.\nIf you are faculty looking to purchase research storage, please send a request to\nresearch-support@sfu.ca\n.\nConnecting to Research Storage on Windows Clients\nStart by opening Windows\nFile Explorer\n.\n(No, not Internet Explorer!)\nIn the address bar at the top of the\nWindows Explorer\nwindow, type:\n\\\\rcga-bluebell.dc.sfu.ca\\your_lab_share_name\n\nor\n\n\\\\rcga-bluebell.dc.sfu.ca\\ (to see all available shares)\nand hit “Enter”. If your Windows computer is bound to ADSFU, then a window should open showing all the shares on\nrcga-bluebell.dc.sfu.ca\n.\nUse your SFU computing ID and password if prompted, and prefix your username with “\nADSFU\n\\”. For example, if your username is “maryjane”, then type:\nADSFU\\maryjane\ninto the “User name” field of the “Enter Network Password” dialog box, and use your SFU Computing password (the same one you use for SFU Mail).\nConnecting to Research Storage on macOS Clients\nOpen the Finder. From the\nGo\nmenu choose \"\nConnect to Server…\n”.\nType the following into the “Server Address” field:\nsmb://rcga-bluebell.dc.sfu.ca/your_lab_share_name\n\nor\n\nsmb://rcga-bluebell.dc.sfu.ca (to see all available shares)\nthen click the [\nConnect]\nbutton. Enter your SFU computing ID and password when prompted.\nAccessing Your Research Home Directory\nFollow the directions above with your username as the share name. For example, if your SFU computing ID\nbillybob\n, then it will be accessible at:\nWindows: \\\\rcga-bluebell.dc.sfu.ca\\billybob\nmacOS: smb://rcga-bluebell.dc.sfu.ca/billybob\nRemote Access to Research Storage\nThe SFU VPN enables remote access to SFU file servers via\nrcga-bluebell.dc.sfu.ca\n.\nYou can browse available shares from off-campus by\nconnecting to the SFU VPN\nand following the directions listed in the previous two sections.\nIf you are asked to authenticate, use\nADSFU\\\nas your username and your SFU computing account password.", "duplicate_urls": [], "tags": [ "RCG", "research-computing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3918", "title": "Research NFS File Sharing", "article_id": "3918" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nGetting Started\nYour research network home directory is limited to a maximum of 10GB by default.\nYou have probably exceeded your disk quota if you notice any of the following:\nSYMPTOMS\nLinux\nYou can log in but are immediately logged out.\nYou see a strange message about “ICEAuthority” when logging in.\nFirefox won’t launch.\nOpening a terminal session results in ‘ENVIRONMENTS/RCG(11):ERROR:102: Tcl command execution failed’\nWindows\nWhen you try to save a file to your network home directory, an error dialog reports “There is not enough space on this drive”.\nRun the\nquota -s\ncommand in a terminal.\nSample\nquota -s\noutput. No asterisk and “Blocks [used]” is less than your current quota, meaning you are under quota:\n$ quota -s\n\nDisk quotas for user jsixpack (uid 1001):\n\nFilesystem blocks quota limit grace files quota limit grace\nrcg-nfs-04.rcg.sfu.ca:/grad2/\n1630M 2900M 3072M 1984 0 0\nSample\nquota -s\noutput when you are over quota. Note the presence of an asterisk:\n$ quota -s\n\nDisk quotas for user spacehog (uid 303):\n\nFilesystem blocks quota limit grace files quota limit grace\nrcg-nfs-04.rcg.sfu.ca:/grad1/\n3072M* 2900M 3072M 6days 14328 0 0\nCLEANING UP YOUR HOME DIRECTORY\nLinux users:\nPress Ctrl-Alt-F2 and log in at the prompt. (You can’t log in graphically since that requires free disk space.)\nRun this command:\ndu --max-depth 1 -x -k ~/ | sort -rn | less\nWhen the command finishes, a list of directories and the number of megabytes each one occupies will be displayed\nDelete files and directories you no longer need.\nYou can also run\nls -laSh | less\n(case-sensitive) to see if there are any unusually large files in the root of your home directory.\nPress Ctrl-Alt-F7 (or on some systems, Ctrl-Alt-F1) to return to the graphical login screen.\nWindows users:\nUse PuTTy to SSH to one of our\nRCG Linux Terminal Server in SFU Cloud\n.\nRun this command:\ndu --max-depth 1 -x -k ~/ | sort -rn | less\nUsing the list of directory sizes provided, delete files and directories you no longer need.\nYou can also run\nls -laSh | less\n(case-sensitive) to see if there are any unusually large files in the root of your home directory.\nDELETE YOUR BROWSER CACHE\nLinux users:\nQuit Firefox if it’s running.\nGrab a shell by hitting Ctrl-Alt-F2, SSHing to one of our\nRCG Linux Terminal Server in SFU Cloud\n, or opening a new gnome-terminal window.\nDelete your Firefox cache:\n$ cd ~/.cache\n$ \\rm -r mozilla\nUSE LAB SPACE: KEEP YOUR HOME DIRECTORY CLEAN\nKeep your home directory under quota by using your lab’s (usually very large) shared storage space instead of your home directory.\nNot all research storage is backed up. If your lab has\npurchased backup service\n, verify your backup and data retention schedule with your lab admin or faculty member.", "duplicate_urls": [], "tags": [ "RCG", "research-computing", "DISK QUOTAS" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3919", "title": "Checking Your Disk Quota", "article_id": "3919" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nGetting Started\nCAN YOU UPGRADE GLIBC FOR ME?\nglibc\nand\nlibstdc++\nare core components of every Linux distribution and you should not attempt to upgrade them. (No upgrades are made available for this very reason.)\nIf you are running into errors that suggest your\nglibc\nis out of date, contact your school’s helpdesk about having your workstation reinstalled with a newer Linux distribution.\nI GET A STRANGE WARNING ABOUT “ICEAUTHORITY” WHEN LOGGING IN.\nYou are probably out of disk space. See the\nDisk Quota\npage for diagnostic and cleanup instructions.\nTHE LINUX OWNCLOUD/SFU VAULT CLIENT WON’T START.\nSometimes the ownCloud settings files become altered or damaged in a certain way that prevents ownCloud from runnning. Delete ownCloud’s settings, then try again.\n$ pkill -9 owncloud # ensure owncloud is not running\n$ cd ~/.local/share/data #\n$ rm -r ownCloud # deletes settings, not data\n$ ownCloud & # try running ownCloud again\n“FIREFOX IS ALREADY RUNNING” BUT IT ISN’T. HELP!\nFirefox will not start up if it sees a lockfile in your Firefox profile directory. Try this:\npkill firefox\ncd ~/.mozilla/firefox/\nls -lt <=== the topmost directory is your profile directory\ncd {your profile directory}\nrm lock\nrm .parentlock\nNow try launching Firefox again.\nFIREFOX IS BEHAVING STRANGELY\nThis happens a lot on Linux hosts. Move your current profile aside. Firefox will start a new one on the next launch:\npkill firefox\nmv ~/.mozilla/firefox ~/old-firefox-settings\ncd ~/.cache\nrm -r mozilla\n# launch Firefox again\nGOOGLE CHROME STALLS OR BEHAVES STRANGELY\nMove aside your profile to reset Chrome.\npkill google-chrome\nmv ~/.config/google-chrome ~/old-chrome-settings\ncd ~/.cache\nrm -r google-chrome\n# launch google-chrome again", "duplicate_urls": [], "tags": [ "RCG", "research-computing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3920", "title": "General Workstation Troubleshooting", "article_id": "3920" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nGetting Started\nYour school’s staff may have forgotten to\nadd you to the appropriate access control lists\n. Please contact your school’s front office or helpdesk.\nDouble-check your SFU credentials. Can you log into the\nSFU e-mail system\nwith the username and password you have on hand?\nReset your password\nif you can’t.\nAfter five consecutive failed login attempts, campus Active Directory will lock your account for 5 minutes. To unlock it, simply wait 5 minutes and log in again with the correct password.\nSupport staff\ncannot unlock your account\nafter Active Directory has locked it. You will need to wait.\nLINUX LOGIN TROUBLESHOOTING\nIf your password is accepted but you’re logged out after a few seconds, you have probably\nexceeded your disk quota\n.", "duplicate_urls": [], "tags": [ "RCG", "research-computing", "COMMON LOGIN ISSUES (LINUX/WINDOWS)" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3921", "title": "Login Troubleshooting", "article_id": "3921" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nGetting Started\nHOW DO I GET AN SFU ACCOUNT?\nIf you are a visiting researcher, instructor, or student, talk to your faculty member about obtaining a\nsponsored account\n.\nStudents should use their SFU computing ID and password to log in to research network hosts.\nI HAVE AN ACCOUNT BUT CAN’T LOG IN.\nYour school or department needs to add you to the appropriate access control list before you can log in to research network hosts.\nPlease contact your school’s front office staff about being added to one of these access control lists:\nComputing Science\nEngineering Science\ncmpt-grad\nensc-faculty\ncmpt-phd-msc\ngrad-ensc\ncmpt-sessional\nensc-rcg-courses\ncs-faculty\nensc-researchers\ncs-grads\nensc-staff\ncs-postdocs\nmse-grads\ncs-rcg-access\ncs-staff\ncs-visitors\nPlease note it can take up to 30 minutes before access control list changes take effect.\nWHEN WILL MY ACCESS TO THE RESEARCH NETWORK EXPIRE?\nIf your SFU computing account is active, your access to the research network will remain active.\nFor more information about when your SFU account expires, see the IT Services FAQ item “\nDo I get to keep my SFU Computing ID after I leave the University?\n”\nSponsored accounts need to be\nrenewed once a year\n. A reminder will be e-mailed to the user of the account approximately three weeks before the account expires.\nWHAT WILL HAPPEN TO MY FILES WHEN MY ACCOUNT EXPIRES?\nFiles in your research network home directory will remain in place for one year after your account expires. However, when your SFU account expires, you will lose access to these files.\nThe same applies to your shared lab NFS space, except that files in this space (e.g., /cs/nll-research, /cs/vml3, …) may be deleted by your faculty member or other lab members as they see fit. As above, you will lose access to these files when your SFU account expires.\nCAN I KEEP MY ACCOUNT?\nBefore your SFU computing account expires, you may request that it be converted into a\nsponsored account\n. Please talk to your faculty member as there is a yearly fee involved.\nAfter your account expires, your home directory contents will no longer be accessible, and your\ne-mail will become inaccessible after one year\n.\nLAB WIKIS\nAsk your supervisor or lab administrator to add you to the access control list for your lab’s wiki, then\nwait 24 hours\n. Wiki access control lists are only synchronized once a day.\nIf you’ve been added to the appropriate list, waited 24 hours, and still don’t have access to your lab wiki, contact\nwebmaster@sfu.ca\nfor assistance\nNot all labs make use of\nSFU’s wiki service\n. If you would like to start a wiki to help organize your lab’s activities, contact the\nSFU wiki administrator (wiki@sfu.ca)\n.", "duplicate_urls": [], "tags": [ "RCG", "research-computing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3922", "title": "New User FAQ", "article_id": "3922" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nGetting Started\nare already installed in our Python environment modules.\n$ module avail [to see all the Python versions available]\n$ module load LANG/PYTHON/2.7.13-SYSTEM\n$ pip list [to see what's inside LANG/PYTHON/2.7.13]\n...\nipython (0.13.2)\nnumpy (1.4.1)\npilkit (1.1.12)\nscikit-learn (0.15.2)\nscipy (0.7.2)\nsckdump (2.0.5)\nINSTALLING YOUR OWN PYTHON PACKAGES WITH\nPIP\n$ module load LANG/PYTHON/2.7.13-SYSTEM\n[run `module avail` to see other versions]\n\n$ pip install --user modulename # Python 2.x\n$ pip3 install --user modulename # Python 3.x\nThe commands above will install a Python module in your home directory without the need for administrator privileges.\nWarning\nPlease don’t upgrade pip when it asks. :-) It will break if you do. See below if you have a broken copy of pip.\nINSTALLING YOUR OWN PYTHON PACKAGES WITH ANACONDA\nIf environment modules don’t meet your needs,\ninstall Anaconda\n(no sudo privileges required) and use\nconda install\nto manage your own Python environment.\nHOW CAN I USE PYCHARM WITH LANG/PYTHON/X?\nPlease see our\nPyCharm and Environment Modules\npage.\nI NEED A NEWER VERSION OF PYTHON INSTALLED\nNewer versions of Python are available as\nenvironment modules\n.\n$ module avail [to see all the Python versions available]\n$ module load LANG/PYTHON/3.5.2-SYSTEM\n$ which python3\n\n[now Python 3.5.2 will be loaded when you run 'python3']\n\n$ module purge\n[back to system python]\nPower users should check out\nQuick Tips for Using Environment Modules\n.\nSome users may prefer using\nAnaconda\nto manage different versions of Python and Python packages.\nI UPGRADED PIP AND NOW IT’S BROKEN\nTraceback (most recent call last):\n...\nfrom pip import main\nImportError: cannot import name main\nIf pip refuses to run and gives you the above error, Don’t Panic(tm). Just delete your local copy of pip. Depending on which Python version you were using when you upgraded pip, you’ll need to clear out some or all of these paths:\n~/.local/lib/python2.7/site-packages/pip*\n~/.local/lib/python3.5/site-packages/pip*\n~/.local/lib/python3.6/site-packages/pip*\nPip should run normally after you delete these files. Contact\nresearch-support@sfu.ca\nif you continue to have trouble.", "duplicate_urls": [], "tags": [ "RCG", "research-computing", "POPULAR PYTHON PACKAGES", "Common packages like", "SciPy", ",", "NumPy", "matplotlib", "and", "IPython" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3923", "title": "Python on Workstations FAQs", "article_id": "3923" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nConnectivity\nWarning: This space is not recommended for bulk storage or backups.\nIT Services recommends using your\nMicrosoft OneDrive space\nor\n/net/home/your_username\ninstead.\nStatic web hosting space, formerly known as your\nfraser\nhome directory, can be accessed via a web browser at\nhttp://www.sfu.ca/~yourusername/\n, or via SFTP.\nCONNECTING VIA SSHFS\n# If you are off-campus,\n# connect to the SFU VPN before proceeding!\n$ mkdir ~/sfuhome\n$ sshfs jsixpack@rock.its.sfu.ca: ~/sfuhome\nYour SFU home directory should now be available at\n~/sfuhome\n.\nCONNECTING VIA AN SFTP CLIENT\nIf you are off-campus, you must connect to the SFU VPN before proceeding.\nOpen\nFileZilla\n. (If you don’t like the look of FileZilla, try\nWinSCP\nor\nCyberDuck\n.)\nCreate a new bookmark called “SFU Home”.\nHost\n:\nrock.its.sfu.ca\nProtocol\n: SFTP - SSH File Transfer Protocol\nPort\n:\nleave blank\nLogon Type\n: Normal\nUser\n: your SFU computing ID, e.g.\njsixpack\n, without quotation marks and without “@sfu.ca”.\nPassword\n:\nLeave blank\n. You’ll be asked for your password when you log in.\nClick “OK”.\nFrom the\nFile\nmenu, choose\nSite Manager\n. Select\nSFU Home\n.", "duplicate_urls": [], "tags": [ "RCG", "research-computing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3924", "title": "Accessing your Static Web Publishing Space", "article_id": "3924" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nConnectivity\nUSING A GRAPHICAL SFTP CLIENT WITH RCG STORAGE\nIf you’re off-campus, one of the easiest way to access your research network home directory or lab storage is through a graphical SFTP client like the free and open source\nFileZilla\n.\nNote: If you don’t like the look of FileZilla, try\nWinSCP\n(Windows) or\nCyberduck\n(Mac, Windows).\nAfter installing FileZilla, create a bookmark to e.g., your research network home directory:\nName it\nrcga-linux-ts1\n(or whatever host you’re connecting to)\nHost\n:\nrcga-linux-ts1.dc.sfu.ca\nProtocol\n: SFTP - SSH File Transfer Protocol\nPort\n:\nleave blank\nLogon Type\n: Normal\nUser\n:\njsixpack\n(substitute your SFU computing ID; do not include\n@sfu.ca\n)\nPassword\n:\nleave blank\n. You’ll be asked for your password when you log in.\nHit “OK”.\nConnect to the SFU VPN\nbefore proceeding.\nIn FileZilla, choose the\nFile\nmenu =>\nSite Manager\nand select the site you want to connect to (eg. rcga-linux-ts1). Click the Connect button. (You can also hit the first icon on the left of the toolbar at the top of the window to bring up the Site Manager.)\nThe first time you connect, you’ll get a warning about the server’s host key being unknown. Check the little check-box beside “Always trust this host…” and hit “OK”.\nOnce you’re connected, you’ll see a split view: on the left will be your computer’s local disk, and on the right will be the remote filesystem.\nBy default you will be placed in your home directory.\nTo download a file, right-click on a file in the right-hand window, and select “Download”.\nTo upload a file, right-click on a file in the left-hand window, and select “Upload”.\nNote: You can also access research network storage via SMB/CIFS on campus, or\noff-campus via the VPN\n.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3925", "title": "Graphical SFTP Client How-To", "article_id": "3925" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nConnectivity\nThe printers that are managed by the Research Computing Group are, with few exceptions, blocked from direct printing. Printers like to advertise their presence on the network with various broadcast protocols that your computer might recognize. However, if you attempt to print to them, your printing will, in general, fail. Because printers consume real resources that cost money, we like to keep track of who prints how much. For that reason, we use print servers. Only the print servers are allowed to print directly to printers, and users must print via the print servers.\nRCG PRINT SERVER IN SFU CLOUD\nThis new RCG\nCUPS\nand\nsamba\nserver was set up in the fall of 2019:\nrcga-bluebell.dc.sfu.ca\nThis is a VM running Red Hat Enterprise Linux 7, and it exists within a VMware NSX environment known as “SFU Cloud”, physically located in the Water Tower Data Centre at SFU Burnaby.\nOLD RCG PRINT SERVER\nThis old RCG\nCUPS\nand\nSamba\nserver was\nretired on July 17th, 2020\n, and it will not be coming back:\nrcg-bluebell.rcg.sfu.ca\nThis VM was running the very old CentOS 6 Linux. It existed on a KVM hypervisor located in SFU Burnaby’s TASC 2 server room which suffered a power distribution meltdown on the night of July 16th, 2020.\nWHAT IS CUPS?\nCUPS\nis the “Common Unix Printing System”, used by most Linux distributions and Mac OS X. This is what queues the print jobs on\nrcga-bluebell.dc.sfu.ca\nand sends them to the printers. It also keeps track of who prints how many pages.\nIf you want to see what printers are available and what their status is, point your web browser here:\nhttps://rcga-bluebell.dc.sfu.ca:8008/printers/\nNote that for security reasons, this URL will only work on-campus and not remotely.\nIf you get a certificate warning, you should download and install the RCG CA Certificate. For details, please see our SSL documentation.\nIf you want to see what print jobs are sitting in the queue, point your web browser here:\nhttps://rcga-bluebell.dc.sfu.ca:8008/jobs/\nIf you want to cancel your print job, you need to log-in using your campus computing account name and password.\nWHAT IS SAMBA?\nSamba\nis used to re-share the\nCUPS\nprinters to Windows computers. Windows computers print to\nsamba\nprinter shares on:\n\\\\rcga-bluebell.dc.sfu.ca\\\nand then\nsamba\nsends the print job into the corresponding\nCUPS\nqueue. To check the status of your print job, or to cancel it, use the aforementioned URLs.\nNOTE\n: On the new\nrcga-bluebell.dc.sfu.ca\nserver, the\nCUPS\nqueues names used by\nsamba\nare suffixed with\n“-raw”\n. For example, if a windows user prints to\n\\\\rcga-bluebell.dc.sfu.ca\\cmpt-faculty\n, samba sends the job to the\ncmpt-faculty-raw\nCUPS queue. This is because the non-raw CUPS queues use\npostscript drivers\n, whereas the samba printers use\nPCL\ndrivers, and they are incompatible with each other.\nSFU_PRINT\nSFU_Print\nis a service used to print to the\nRicoh multi-function devices\nlocated in various places across the campus. This talks to a Windows PaperCut server which is independent from the RCG Print servers. Print jobs sent to\nSFU_Print\nbypass the RCG CUPS and Samba servers.\nPRINTING FROM LINUX TO CUPS PRINT QUEUES\nIn versions of Linux that run older versions of\nCUPS\nsuch as CentOS 5 (\nCUPS 1.3\n) and CentOS 6 (\nCUPS 1.4\n) we use\n“BrowsePoll”\nto automatically get a list of all the printers on the RCG CUPS servers.\nUnfortunately, the developers of\nCUPS\n, in their misguided zealotry, decided to drop\n“BrowsePoll”\nin\nCUPS 1.6\nand above. This includes newer Linux versions such as CentOS 7. Fortunately, good people in the open source community developed\n“cups-browsed”\nwhich has similar functionality, and we use that on CentOS 7 and above to automatically populate the list of printers.\nTo see what printers are available, just type:\nlpstat -a\nYou should see a list of all the CUPS printers on\nrcga-blubell.dc.sfu.ca\n, depending on how the Linux computer has been configured.\nTo print a pdf file such as “filename.pdf”, to a printer such as “cmpt-faculty” on the Linux command-line, then type:\nlp -d cmpt-faculty filename.pdf\nAnd to check the status of your print job, point your web browser to:\nhttps://rcga-bluebell.dc.sfu.ca:8008/printers/cmpt-faculty\nIf you want to cancel your job, just hit the “Cancel Job” button. You’ll be prompted to authenticate. Use your campus computing account name and password.\nIf you’re using the GUI on a Linux Workstation, the “Print” menu of the applications should see the same list of printers as\nlpstat -a\n.\nPRINTING FROM LINUX TO SFU_PRINT\nYou can print to SFU_Print from the command-line of the RCG Linux terminal server\nrcga-linux-ts1.dc.sfu.ca\nin SFU Cloud. (See\nRCG Linux Terminal Server in SFU Cloud\nfor more details about this server.)\nIf you type:\nlpstat -a\nyou’ll see a list of all the CUPS printers on\nrcga-bluebell.dc.sfu.ca\n, and additionally you’ll see extras like these:\nSFU_Print accepting requests since Fri 31 Jan 2020 03:22:02 PM PST\nSFU_Print-colour accepting requests since Wed 29 Jan 2020 10:49:17 PM PST\nSFU_Print-colour-single accepting requests since Wed 29 Jan 2020 10:58:47 PM PST\nSFU_Print-single accepting requests since Wed 29 Jan 2020 10:45:23 PM PST\nThese four SFU_Print queues serve the following purposes:\nSFU_Print queue\nPurpose\nSFU_Print\nblack&white 2-sided printing\nSFU_Print-single\nblack&white 1-sided printing\nSFU_Print-colour\ncolour 2-sided printing\nSFU_Print-colour-single\ncolour 1-sided printing\nTo print a pdf file, say, “filename.pdf” to, say, SFU_Print-colour, just type the following:\nlp -d SFU_Print-colour filename.pdf\nThis will work only if you have a valid\nKerberos Ticket\n. If you log into\nrcga-linux-ts1.dc.sfu.ca\nusing your password, you’ll automatically get a\nKerberos Ticket\nupon login. However, if you use SSH public/private key exchange to log in without a password, that’ll bypass Kerberos Ticket creation and you’ll have to get one manually by typing:\nkinit\nFor more information about\nKerberos\n, please see our\nKerberos FAQ for Linux Workstation Users\n.\nIf you type:\nlpstat -o\nand you still see your job listed, as in:\nSFU_Print-colour-42 username 302080 Thu 06 Feb 2020 04:09:44 PM PST\nthat means that your print job\ndid not make it to SFU_Print\n, probably because you\ndidn’t have a valid Kerberos Ticket\n. You’ll need to cancel the stuck print job, using the\ncancel\ncommand, as in:\ncancel SFU_Print-colour-42\nand then\nkinit\nto get a\nKerberos Ticket\n, and then try printing again.\nPlease note that, by default,\nKerberos Tickets expire after 10 hours\n. If you want, you can set up a\ncron job\nto auto-renew your Kerberos Tickets. For details on this, please see\nQ #21: Help! I run long-term processes on my Linux Workstation and Kerberos is locking my home directory!\n.\nHowever, this will only work for a maximum of one week. If you want Kerberos to work indefinitely without having to manually\nkinit\n, you can set up your own\nprivate keytab file\n. For details on this, please see\nQ #22: The answer to Q #21 isn’t good enough! I need my processes to run unattended for weeks!\n.\n(For those of you who dont like the Unix System V print commands\nlp\n,\nlpstat\n,\ncancel\n, etc, the old Berkeley Unix print commands\nlpr\n,\nlpq\n,\nlprm\n, etc, are also available.)\nPAPERCUT\nPaperCut is the software that looks after page accounting for the SFU_Print system on campus. If you are using a Managed Desktop on campus, be it Linux, Mac, or Windows, it may be running a PaperCut Client App for SFU_Print. Here’s what it looks like on a Linux GNOME desktop:\nYou don’t need to run the PaperCut Client App when printing to SFU_Print from the command-line of rcga-linux-ts1.dc.sfu.ca with Kerberos authentication. Printing will work fine without it.\nHowever, if the PaperCut Client App is running when you print from the command-line of rcga-linux-ts1.dc.sfu.ca to SFU_Print with Kerberos authentication, then a PaperCut window will pop-up with a notification that your print job is waiting for you to release it. Here’s what it looks like on a Linux GNOME desktop:\nIf you see this window, that means your print job was successful, and that all you have to do is go to the printer and tap your key fob to the sensor in order to release your printing. If you don’t have a key fob, you can type in your Campus username and password on the printer’s LCD screen.\nNote that you don’t need to have the PaperCut Client running on the computer from which you print to SFU_Print. For example, you can print to SFU_Print from the command-line of rcga-linux-ts1.dc.sfu.ca, which you ssh’d into from a Macintosh Desktop, and if the PaperCut Client App is running on your Mac the notification window will pop up there. (And if you are logged into more than one desktop computer with PaperCut Client Apps running, then PaperCut appears to choose at random which one to notify. It doesn’t notify more than one.)\nPRINTING FROM MAC OS X\nMac OS X 10.6 (Snow Leopard) and below came installed with\nCUPS 1.4\nand below. This meant that printing worked much the same as on Linux.\nNewer versions of Mac OS X come installed with newer versions of\nCUPS\nfor which\n“BrowsePoll”\nhas been dropped. Unfortunately, Apple doesn’t have the open source\n“cups-browsed”\noption that Linux has. Apple’s focus in recent years has been to make things easier for home users who print directly to their printers, at the expense of enterprise-level systems administrators who want their users to print via a print server.\nThanks, Apple!\n:-(\nThis means that printers need to be manually managed on newer versions of Mac OS X. If you’re a do-it-yourselfer, here’s how:\n1.\nDon’t\nuse Apple’s Print GUI to add printers! You’ll see a list of printers on the network broadcasting their names via “Bonjour”. If you try to add one of these printers, they\nwon’t work\n! You need to use the print server.\n2. Point your web browser to\nhttps://rcga-bluebell.dc.sfu.ca:8008/printers/\nin order to see what printers are available. Pick out a printer that you want to add. For illustration, suppose it is the “ensc1” printer, which is an HP LaserJet P3015 in ASB 9819.\nAssuming you have admin access to your Mac, open a Terminal and type the following:\nsudo /usr/sbin/lpadmin -p ensc1 -v ipp://rcga-bluebell.dc.sfu.ca/printers/ensc1 -D \"ensc1: HP LaserJet P3015 in ASB 9819\" -L \"ASB 9819\" -E\nThe ensc1 printer will now be available for printing to.\n(The\n“-v”\nstring and the\n‘-E’\nare important. You can use whatever you want for the\n“-D”\nand\n“-L”\nstrings. See\nman lpadmin\nfor more details.)\nNOTE 1:\nThe printer shows up on the command-line as what you named it in the\n“-p”\noption. However, in the Mac OS X GUI, the printer shows up as what you gave in the\n“-D”\noption. Therefore it is a good idea to prefix the\n“-D”\ndescription string with the\n“-p”\nprinter name so as to avoid confusion. In the above example, the\n“-p”\nprinter name is\n“ensc1”\n, and it will show up in the Mac GUI as\n“ensc1: HP LaserJet P3015 in ASB 9819”\n.\nNOTE 2:\nThe aforementioned method adds the printer without a local\n.ppd\nfile. In the past, this worked fine because all the information contained in the\n.ppd\nfile comes from the CUPS server. These days, however, some software (notoriously\nAdobe\nsoftware)\nwon’t print without a local ``.ppd`` file\n! In this case you need to setup the printer with a local\n.ppd\nfile like this:\nsudo /usr/sbin/lpadmin -p ensc1 -v ipp://rcga-bluebell.dc.sfu.ca/printers/ensc1 -m \"/Library/Printers/PPDs/Contents/Resources/HP LaserJet P3010 Series.gz\" -D \"ensc1: HP LaserJet P3015 in ASB 9819\" -L \"ASB 9819\" -E\n(This is assuming, of course, that you’ve installed the\nHPPrinterDrivers\npackage on your Mac.)\nAlternatively, you can ask us in the Research Computing Group to run script to add all the printers in your department/group/school.\nOnce you’ve printed a job to, say, the ensc1 printer via the Mac GUI, you can check its status by pointing your web browser to:\nhttps://rcga-bluebell.dc.sfu.ca:8008/printers/ensc1\nIf you want to cancel your job, just hit the “Cancel Job” button. You’ll be prompted to authenticate. Use your campus computing account name and password.\nIf, at some point, a printer becomes obsolete and is removed from the\nrcga-bluebell.dc.sfu.ca\nprint server, you’ll need to manually remove it from your Mac. Here’s how, assuming that the dead printer you want to get rid of is “ensc1”:\nsudo /usr/sbin/lpadmin -x ensc1\nPRINTING FROM WINDOWS\nThe Windows printer shares come from\n\\\\rcga-bluebell.dc.sfu.ca\\\n.\nYour department/group/school might have a Windows\nGroup Policy Object\nin\nActive Directory\nthat automatically deploys printer shares from our Samba server, in which case the printers automagically appear when you log-in.\nIf you need to manually add a printer, here’s how:\nOpen up\n“Devices & Printers”\nin the Windows Control Panel.\nHit\n“Add a printer”\n.\n3. The computer will start scanning for printers. Don’t bother waiting! Just hit\n“The printer that I want isn’t listed”\n. This will bring up the\n“Add Printer”\ndialog box.\n4. Hit\n“Select a shared printer by name”\n, and type\n\\\\rcga-bluebell.dc.sfu.ca\\\ninto the field, but\ndon’t\nhit “Enter” yet. Just wait long enough, and eventually a drop-down menu will appear showing all the Samba print shares on\nrcga-bluebell.dc.sfu.ca\n. Select the printer you want and then hit “Next”. For illustration, suppose it is the “cmpt-t9201” printer.\n5. The first time you do this, the printer driver will be downloaded from\nrcga-bluebell.dc.sfu.ca\n. (For “cmpt-t9201”, it is “HP Universal Printing PCL6”, version 6.8.0.24296.) You will need admin access to install the driver. (One advantage of using a Group Policy Object is that the drivers are automatically downloaded and installed without requiring admin access.)\nThe cmpt-t9201 printer will now be available in the Windows GUI for printing to. Unless the driver install failed. This might happen if you’re using a laptop that hasn’t been joined to the ADSFU domain, because by default Windows 10 comes with “\nPoint and Print Restrictions\n” that block print drivers from being installed. If you want to fix this, open a Command Prompt on your Windows computer and type:\ngpedit\nThis will bring up the Local Group Policy Editor. Then go to:\nComputer Configuration:Administrative Templates:Printers\nto find the “\nPoint and Print Restrictions\n” policy and disable it. (Or at least open it up to our Samba server\nrcga-bluebell.dc.sfu.ca\n.)\nFor good measure, you should also disable the “\nAlways render print jobs on server\n” policy as well. The Samba server doesn’t render print jobs.\nOnce you’ve printed a job to the cmpt-t9201 printer via the Windows GUI, you can check its status by pointing your web browser to:\nhttps://rcga-bluebell.dc.sfu.ca:8008/printers/cmpt-t9201\nIf you want to cancel your job, just hit the “Cancel Job” button. You’ll be prompted to authenticate. Use your campus computing account name and password.\nPRINTER ACCESS CONTROL\nThere are two types of access control that we use for printers:\nhost\nand\nuser\n.\nAs mentioned above, the printers that are managed by us are, in general, blocked from direct printing. In other words, only a small set of\nhosts\n(namely, the print servers and other administrative servers) are allowed to access the printers via the network.\nAdditionally,\nrcga-bluebell.dc.sfu.ca\nis able to restrict specific printers to specific\nuser groups\n(or SFU\nmaillists\n). If you are a Lab Administrator and want your Lab Printer restricted to members of your Lab, please let us know at\nresearch-support@sfu.ca\n, and we will be happy to set this up for you.\nSFU_Print\nhas its own access control system that is independent from the Research Computing Group. Contact\nits-papercut-help@sfu.ca\nfor more information.\nPRINTER ACCOUNTING\nThe\nrcga-bluebell.dc.sfu.ca\nprint server logs all print jobs, and once per month an accounting summary for each printer is automatically e-mailed to corresponding Lab Administrators and/or Departmental Administrators.\nAdditionally, some printers have a per-user page quota in order to restrict overuse. If you are a Lab Administrator and want your Lab Printer to have quotas, please let us know at\nresearch-support@sfu.ca\n, and we will be happy to set this up for you.", "duplicate_urls": [], "tags": [ "RCG", "research-computing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3926", "title": "Printing", "article_id": "3926" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nConnectivity\nand connect to the SFU VPN before proceeding.\nWindows users\n: download and install an SSH client like\nPuTTY\nor\nMobaXterm\n. Be sure to specify “\nUsername\n:\nyour_sfu_username\n” when connecting.\nssh jsmith@your-workstation.(cmpt/engineering).sfu.ca\n(substitute “jsmith” for your SFU computing ID)\nREMOTE ACCESS POWER TOOLS: TMUX\ntmux\nis ideal for keeping long jobs running on your workstation. It also allows you to freely disconnect and reattach to a set of shell sessions from wherever you are, and is ideal for monitoring long-running jobs. A brief introduction:\nRun\ntmux\non your workstation.\nStart your job.\nDetach from tmux by pressing [Ctrl-B] [D].\nWhen you’re away from your lab workstation, SSH to one of our console servers (see above).\nSSH to your lab workstation and run\ntmux attach\n.\n[\nmore tmux tips and tricks\n]\nUSING VISUAL STUDIO CODE REMOTELY\nSee\nhttps://code.visualstudio.com/blogs/2019/10/03/remote-ssh-tips-and-tricks\n. A “jump host” is no longer required if you are using the SFU VPN.\nUSING PYCHARM REMOTELY\nSee\nhttps://www.jetbrains.com/help/pycharm/configuring-remote-interpreters-via-ssh.html\n. A “jump host” is no longer required if you are using the SFU VPN.\nUBUNTU 20/22 WORKSTATIONS: GRAPHICAL REMOTE DESKTOP\nPlease note that due to the nature of session handling in GNOME Desktop, you cannot be logged into a local\nand\nremote graphical session at the same time. You may need to run\npkill -u $USER gnome-session\nbefore starting a graphical RDP session.\nDownload and install an RDP client:\nMac\n:\nMicrosoft Remote Desktop\nLinux\n:\nxfreerdp\nor\nRemmina\nWindows\n: Taskbar search =>\nRemote Desktop Connection\nMac\nConnect to the SFU VPN service\nbefore proceeding.\nPC Name\n: your-workstation-name.cmpt.sfu.ca:48555\nGateway\n=> None\n[Save]\n, then double-click on the connection you just created. When prompted, enter your SFU computing ID (i.e.,\njsmith\n) and password.\nLinux\nConnect to the SFU VPN service\nbefore proceeding.\nFreeRDP:\nxfreerdp /u:jsmith /port:48555 \\\n/v:your-lab-workstation.cmpt.sfu.ca\n(substitute \"jsmith\" for your SFU computing ID)\nRemmina:\nClick the\nNew Connection Profile\nbutton at the top-left corner of the window.\nProtocol\n: RDP\nServer\n: your-workstation-name.cmpt.sfu.ca:48555\nUsername/Password\n: your SFU computing ID (i.e.,\njsmith\n) and password\n[Save]\n, then double-click on the connection you just created. When prompted, enter your SFU computing ID (i.e.,\njsmith\n) and password.\nWindows\nConnect to the SFU VPN service\nbefore proceeding.\nComputer\n: your-workstation-name.cmpt.sfu.ca:48555\nUsername\n: ADSFU\\jsmith (substitute “jsmith” for your SFU computing ID)\nLogon Method\n: Ask for password\nUBUNTU 16 WORKSTATIONS: GRAPHICAL REMOTE DESKTOP\nWorkstations with older releases of Ubuntu can still be accessed remotely but setup is more complicated. See\nGraphical Remote Access for Older Workstations\nfor instructions.\nUBUNTU 20 WORKSTATIONS: MY RDP SESSION IS STUCK\nRun\npkill -u yourusername\nto kill all processes belonging to you on the machine, then try logging in again.\nMY SSH SESSIONS KEEP GETTING DISCONNECTED!\nOn your local computer (not your lab computer) add these lines to\n~/.ssh/config\n:\nHost *\nServerAliveInterval 120\nTEAMVIEWER, ANYDESK & NOMACHINE\nRunning NoMachine, TeamViewer, AnyDesk, Google Chrome Remote Desktop or similar tools pose a serious security risk. Please use SSH or xrdp as outlined above instead.\nContrary to popular belief, NoMachine, TeamViewer and AnyDesk are\nnot free for academic use\n. \"Free for personal use\" does\nnot\nmean \"free to use on my personal lab worktation\". You are in violation of these products' license agreements if you install them without purchasing a license.\nRemote access solutions other than SSH (see below) are not supported due to serious security risks. If you are considering using NoMachine, TeamViewer, AnyDesk or similar products, you must\ncontact the IT Services security officer\nto perform a Privacy Impact Assessment.\nTRANSFERRING FILES DIRECTLY TO YOUR WORKSTATION\nFor SFU VPN Users: Direct Access\nYou should be able to SFTP directly to your workstation\nif you are connected to the SFU VPN\n.\nUse your NFS Home Directory\nSFTP\nto\nrcga-linux-ts1.dc.sfu.ca:/net/home/your_username\n. This directory is also available on your workstation, so it’s nearly as good as a direct SFTP connection but is\nlimited to your 10GB of NFS home directory quota\n.\nMulti-Hop SFTP\nAlso known as using a “jump host”. Use MobaXterm or WinSCP to establish an SFTP connection to your workstation through\nrcga-linux-ts1.dc.sfu.ca\n.\nhttps://blog.mobatek.net/post/ssh-tunnels-and-port-forwarding/\nhttps://winscp.net/eng/docs/guide_tunnel", "duplicate_urls": [], "tags": [ "RCG", "research-computing", "SSHING TO YOUR LAB WORKSTATION", "If you are off-campus,", "install the SFU VPN client" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3927", "title": "Remote Access to Research Network Workstations", "article_id": "3927" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nConnectivity\nApplications will not persist when you disconnect.\nWindows users: use\nMobaXterm\n, a free\nX server\nand SSH client\nMac OS X users:\nSSH+X11 forwarding How-To\nMETHOD 2: VNC OVER SSH TUNNEL\nStep #1: Fix Your Xstartup File\nMake sure you fix your .vnc/xstartup file in your Linux server home directory. The one you used for\nCentOS\nwill\nnot\nwork for\nUbuntu\n. Here’s what we recommend as a bare minimum for the contents:\n#!/bin/bash\n\nxrdb $HOME/.Xresources\nxsetroot -solid grey\n# Fix to make GNOME work\nexport XKL_XMODMAP_DISABLE=1\nunset SESSION_MANAGER\nunset DBUS_SESSION_BUS_ADDRESS\nmate-session &\nIf you are met with a grey screen instead of MATE Desktop, ensure your xstartup file is executable:\n$ chmod +x ~/.vnc/xstartup\nIf you want to load some modules into your MATE session so that they will automatically be loaded in all shells, then use something akin to the following. This example is with the LANG/PYTHON/3.5.2-SYSTEM module:\n#!/bin/bash\n\nxrdb $HOME/.Xresources\nxsetroot -solid grey\n# Fix to make GNOME work\nexport XKL_XMODMAP_DISABLE=1\nunset SESSION_MANAGER\nunset DBUS_SESSION_BUS_ADDRESS\n. /etc/profile.d/modules_environment.sh\nmodule load LANG/PYTHON/3.5.2-SYSTEM\nmate-session &\nNOTE: if you use VNC to connect to both\nCentOS\nand\nUbuntu\nservers, then you’ll need to write some code into your xstartup file to autodetect the Linux distro and act accordingly.\nStep #2: Set A VNC Password\nMake sure you set a VNC password with the\nvncpasswd\ncommand.\nStep #3: Start The VNC Server\nssh into the Ubuntu Linux server and type:\nvncserver\nIt will start up the stuff in your .vnc/xstartup file and will respond with something like:\nNew 'X' desktop is myserver.mydomain.sfu.ca:n\nwhere myserver.mydomain.sfu.ca is the server’s hostname and n is the virtual desktop number. Remember this number. The tcp port number used by VNC will be 5900+n. You can now log out of the server. The vnc session will remain running, virtually forever, until the server gets rebooted or you ssh in and issue:\nvncserver -kill :n\n(where n is the virtual desktop number)\nStep #4: Tunnel VNC Via SSH\nNEVER\nconnect directly to the VNC port! This is a security risk!\ntightvnc, which is the default VNC packaged with Ubuntu 16, does\nnot\nsupport encryption and therefore all packets sent over the internet without being tunneled via SSH are open to snooping. Although some VNC clients, such as RealVNC on Windows do support encryption, it won’t help if the server doesn’t!\nIn order to protect users from this risk, we firewall the VNC ports on Ubuntu servers. You therefore\nmust\ntunnel the VNC ports via SSH.\n(Those of you who used VNC with CentOS 6 servers might have avoided tunneling because the default VNC packaged with CentOS 6 is tigervnc, which does support encryption.)\nSSH tunneling is easily done on the command-line of any\nLinux\nor\nMac\nworkstation.\nOn a\nWindows\nworkstation, you can set up SSH tunneling via\nPuTTY\n, but we recommend\nMobaXterm\nbecause then the instructions are exactly the same as for Linux and Mac.\nIf your\nWindows\nworkstation doesn’t have\nMobaXterm\n, you can download the home edition for free from:\nhttp://mobaxterm.mobatek.net/download.html\nOn your client workstation or home computer, you’ll need to open 2\nLinux\nshells, or 2\nMac\nTerminals or 2\nMobaXterm\nwindows. Choose an unused TCP port on your client workstation that you’d like to use to tunnel SSH to your VNC server on. Let’s say it’s 9999. Suppose that your VNC server’s hostname is “myserver.mydomain.sfu.ca” and that your username is “user”. In Terminal 1, type:\nssh -L 9999:myserver.mydomain.sfu.ca:22 user@rcga-linux-ts1.dc.sfu.ca\nand log into rcga-linux-ts1. Now port 9999 on your client workstation or home computer talks to port 22 on your VNC server via our Linux Terminal Server. Let’s suppose that your VNC server is using virtual desktop number 4. That means that it’s listening on TCP port 5904. In Terminal 2, type:\nssh -L 5904:127.0.0.1:5904 -p 9999 user@127.0.0.1\nand log into 127.0.0.1 (which is actually myserver.mydomain.sfu.ca.) This will tunnel port 5904 on your home computer or client workstation to port 5904 on your VNC server (through the port 9999 tunnel that you set up).\nNOTE that you\nmust\ntunnel via\nrcga-linux-ts1.dc.sfu.ca\nif you are off campus or on wireless, because direct SSH access to hosts on campus is in general blocked (and so are the VNC ports).\nStep #5: Connect Your VNC Client To The Local End Of The Tunnel\nAssuming your virtual desktop is\n4\n, connect your VNC client to\n127.0.0.1:4\n. This is the local end of the tunnel. Use your VNC password set in step #2. The data will be fully encrypted via ssh all the way to your VNC server.\nStep #6: Kill Your VNC Server Sessions When You’re Done With Them\nPlease kill your old vncserver sessions with\nvncserver -kill :n\nwhen you are done with them. Don’t just start new ones! (We’ve seen some users with dozens of vnc sessions running on the same server! You only need one!)\nIf you’re not sure, take a look at the process table with\nps -ef | grep -i vnc", "duplicate_urls": [], "tags": [ "RCG", "research-computing", "METHOD 1: X FORWARDING", "If you are off-campus,", "connect to the SFU VPN", ".", "ssh -Y your_sfu_computing_id@your-lab-workstation.foo.sfu.ca", "Run e.g.,", "google-chrome" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3928", "title": "Remote Graphical Access for Older Linux Workstations", "article_id": "3928" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nConnectivity\nPlease see the Visual Studio Code online documentation for more information:\nhttps://code.visualstudio.com/blogs/2019/10/03/remote-ssh-tips-and-tricks", "duplicate_urls": [], "tags": [ "RCG", "research-computing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3929", "title": "Using VSCode with a Remote Python Interpreter over SSH", "article_id": "3929" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nLinux and Software Environment\n^-- run this first to see a list of all available software\n\n$ module load LANG/PYTHON/2.7.13-SYSTEM\n^-- use modules to place a newer Python in your $PATH\n\n$ which python\n/rcg/software/Linux/Ubuntu/16.04/amd64/LANG/PYTHON/2.7.13-SYSTEM/bin/python\n^-- now if you run `python`, you'll get a v2.7.13\nADVANCED COMMANDS\n$ module list\n^-- show what's currently loaded\n\n$ module purge\n^-- unload all environment modules\n\n$ module unload LANG/PYTHON/2.7.13-SYSTEM\n^-- unload a single environment module\n\n$ module switch LANG/PYTHON/3.6.2-SYSTEM\n^-- switch to a different version\nI DON’T SEE THE SOFTWARE I WANT\nE-mail\nresearch-support@sfu.ca\nif you have requests for additional software. Be sure to include a download URL and the hostname of your workstation.\nHOW TO I COMPILE SOFTWARE AGAINST LIB/X?\nEach module appends your\nINCLUDE_PATH\nand\nLD_LIBRARY_PATH\nwhere appropriate. Most clean, well-architected build scripts will pick these up automatically.\nIf you’re dealing with a stubborn\nconfigure\nor compile process, you can find the paths you’ll need to link or include by running\nmodule show\n:\n$ module show LANG/PYTHON/3.6.2-SYSTEM\n-------------------------------------------------------------------\nprepend-path LD_LIBRARY_PATH /rcg/software/Linux/Ubuntu/16.04/amd64/LANG/PYTHON/3.6.2-SYSTEM/lib64\nprepend-path INCLUDE /rcg/software/Linux/Ubuntu/16.04/amd64/LANG/PYTHON/3.6.2-SYSTEM/include\nAUTOMATICALLY LOADING MODULES AT LOGIN\n~/privatemodules/login\nis loaded automatically when spawning a new shell. To ensure the latest Python and emacs are available in all new shells:\ncat > ~/privatemodules/login\n#%Module1.0\nmodule load TOOLS/EMACS/26.1\nmodule load LANG/PYTHON/3.6.2-SYSTEM\nIt is not a good idea to add\nmodule load\ncommands to your\n~/.bashrc\nor\n~/.bash_profile\nas this\nmay break SFTP\n.\nWHY THIS CRAZY MODULE STUFF?\n“Can’t you just install X on my workstation?”\nWhenever possible, we make software available as\nto:\nMake it accessible to everyone.\nFree up time & avoid customizing workstations.\nMake it easy to switch between multiple versions of something.\nMimic what supercomputing facilities do\nso it’s easier to start running your code on e.g.,\nCedar\n.", "duplicate_urls": [], "tags": [ "RCG", "research-computing", "QUICK START", "$ module avail" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3930", "title": "Environment Modules", "article_id": "3930" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nLinux and Software Environment\n1. Using Firefox, open http://extensions.gnome.org. Search for and open \"Dash to Dock\".\n2. Install the suggested browser extension for GNOME shell.\n3. Click \"Continue to Installation\".\n4. Click \"Add\".\n5. Click \"Refresh\" or press Ctrl-R.\n6. Click the\nOn/Off\nswitch to the right.\n7. Click\nInstall\n.\n8. Close Firefox. The dock should now stay visible at all times, except when an application is in fullscreen mode.", "duplicate_urls": [], "tags": [ "RCG", "research-computing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3931", "title": "How do I make the GNOME3 dock always visible?", "article_id": "3931" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nLinux and Software Environment\nis the 3-headed dog that guards the gates of hell.\nis also the authentication protocol used to protect the contents of your Linux\nNFSv4\nhome directory from prying eyes.\nQ #2: What Is NFSv4?\nNFS\nrefers to\n“Network File System”\nwhich is where Linux home directories are kept. It allows you to use the same home directory on any Linux machine on the Campus wired network.\nNFSv4\nrefers to version 4 of this Network File System, which allows for\nKerberization\n.\nQ #3: What Is Kerberization?\nKerberization\nis the process by which\nis enabled on your Linux\nNFSv4\nhome directory (and other things), such that nobody can view its contents without a\nKerberos Ticket\n.\nQ #4: What Is A Kerberos Ticket?\nA\nKerberos Ticket\nis a chunk of encrypted data that gives you access to things on the Campus wired network such as your\nNFSv4\nhome directory.\nQ #5: How Do I Get A Kerberos Ticket?\nUpon successfully logging in to a Linux Workstation on the Campus wired network, you will (if the system is working correctly) automatically be issued a\nKerberos Ticket\nknown as a\n“Ticket Granting Ticket”\n. This ticket is then used to gain access to other things, such as your Linux\nNFSv4\nhome directory. Each such thing you access causes a new\nKerberos Ticket\nto be generated, specific to the service you’re accessing.\nQ #6: How Long Does A Kerberos Ticket Last?\nBy default, all\nKerberos Tickets\nhave a\n10 hour lifetime\nbefore they expire, and a\nmaximum renewal period of 1 week\n. If you want to renew your ticket, you must do so\nbefore it expires\n. If you wait until\nafter\nthe 10 hours is up, then it is too late, and you must\nget a new one\n.\nQ #7: What Happens When My Kerberos Ticket Expires?\nYou\nlose acceess to your home directory\n.\nYou will regain access to your home directory when you get a new\nKerberos Ticket\n.\nQ #8: How Do I Renew My Kerberos Ticket Before It Expires?\nSee\nQ #13\nor\nQ #23\n.\nQ #9: How Do I Get A New Kerberos Ticket After My Old One Expires?\nSee\nQ #14\nor\nQ #23\n.\nQ #10: Do I Need To Worry About Kerberos On Linux Servers?\nOn many Linux Servers, your\nNFSv4\nhome directory is mounted\nwithout Kerberization\n.\nThis includes all the\nColony Cluster nodes\n. Cluster jobs may run for weeks or sometimes months. We wouldn’t want you to have to renew your Kerberos Ticket every 10 hours in order to keep your jobs running!\nMost other Linux Servers, including the\nLinux terminal servers (rcg-linux-ts1.rcg.sfu.ca & rcg-linux-ts2.rcg.sfu.ca)\n,\nwill use Kerberization\n, with the exception of\nrcg-linux-ts3.rcg.sfu.ca\n, which we are providing without Kerberization for the convenience of those users who need to run long-term jobs, such as\nscreen\nor\ntmux\n.\nQ #11: Why Do We Have To Suffer The Inconvenience Of Kerberos On Linux Workstations?\nNon-Kerberized NFS\nis inherently\ninsecure\n, in that anybody with sudo access to a Linux computer can\nsu\nto another user and read/modify the contents of their home directory.\nMost of our Linux Servers are locked up in a server room with restricted physical access, and only trusted IT staff have sudo access. This minimizes the risk and therefore we can allow many of these servers to use\nnon-Kerberized NFS\n.\nThe Linux Workstations, on the other hand, have a more liberal policy with regards to who is granted sudo access. This is because Faculty members often demand sudo access to their own Workstations, and Lab Administrators of various research labs need to install software for their users. In order to accomodate this greater risk, we need to use\nKerberized NFSv4\non all the Linux Workstations.\nLINUX COMMAND-LINE KERBEROS QUESTIONS\nQ #12: How Do I View My Kerberos Tickets?\nJust type:\nklist\nYou’ll see something akin to the following:\nTicket cache: FILE:/tmp/krb5cc_12345_A6b7C8\nDefault principal: username@AD.SFU.CA\n\nValid starting Expires Service principal\n05/02/20 15:29:10 06/02/20 01:29:10 krbtgt/AD.SFU.CA@AD.SFU.CA\nrenew until 12/02/20 15:27:42\non computers that use a file-based\nKerberos Ticket cache\n.\nIf the computer is using the\nkernel keyring\nfor kerberos tickets, then you’ll see something akin to the following:\nTicket cache: KEYRING:persistent:12345:krb_ccache_4Ybfz5f\nDefault principal: username@AD.SFU.CA\n\nValid starting Expires Service principal\n05/02/20 15:29:10 06/02/20 01:29:10 krbtgt/AD.SFU.CA@AD.SFU.CA\nrenew until 12/02/20 15:27:42\nIn either case,\nkrbtgt\nis the\nKerberos Ticket Granting Ticket\n. You’ll see that it was valid starting at 15:29 on Feb 5th, 2020, and it\nexpires 10 hours later\n.\nYou’ll also see that it can be\nrenewed\nfor up to a week before you need to get a new Kerberos ticket. However, it must be renewed\nbefore it expires\n. If you wait until\nafter\nthe 10 hours is up, then it is too late!\nIf you have accessed your Linux\nNFSv4\nhome directory, then might also see another\nKerberos Ticket\n:\n02/05/20 16:00:57 02/06/20 02:00:55 nfs/nfs-home.its.sfu.ca@AD.SFU.CA\nrenew until 02/12/20 16:00:51\nThis is the\nnfs\nKerberos Ticket that allows you to read and write to your home directory located on the\nnfs-home.its.sfu.ca\nserver.\nAnd if you used Kerberos authentication to ssh into a Linux host such as rcg-linux-ts1.rcg.sfu.ca, then you might also see a\nKerberos Ticket\nlike this:\n02/05/20 16:02:26 02/06/20 02:00:55 host/rcg-linux-ts1.rcg.sfu.ca@AD.SFU.CA\nrenew until 02/12/20 16:00:51\nThis is a\nhost\nKerberos Ticket.\nQ #13: How Do I Renew My Kerberos Tickets Before They Expire?\nJust type:\nkinit -R\nThis will renew your\nKerberos Ticket Granting Ticket\n. The other tickets will disappear. But that’s okay. New ones will be auto-generated when you access things such as your Linux NFSv4 home directory.\nQ #14: What Happens If I Forget To Renew My Kerberos Tickets Before They Expire?\nJust type:\nkinit\nand then give your password. You’ll get a new\nKerberos Ticket Granting Ticket\n.\nQ #15: What Happens To My Kerberos Tickets After The Maximum Renewal Period Has Passed?\nYour\nKerberos Tickets\ncannot be renewed after the maximum renewal period, which is\none week\n.\nBut you can always get a new one. Just type:\nkinit\nand then give your password. You’ll get a new\nKerberos Ticket Granting Ticket\n.\nQ #16: Help! I Can No Longer Access My Home Directory! Why?\nThis probably means that your\nKerberos Ticket\nexpired. A sign of this is that you type:\nls\nand the system responds with:\nls: cannot open directory '.': Key has expired\nAnother possibility is that your\nKerberos Ticket\nhas been destroyed and is no longer present. In which case the system responds with:\nls: cannot open directory '.': Permission denied\nIn any case, the fix is straightforward. Don’t panic! Just\nfeed the 3-headed dog\n. Its favourite food is\nkinit\n. Simply type:\nkinit\nand then give your password. You’ll get a new\nKerberos Ticket Granting Ticket\n.\nQ #17: Help! My Home Directory Isn’t Available At Login! Why?\nNormally, a\nKerberos Ticket\nis generated at login time. However, under some circumstances this doesn’t happen. Upon login you might see the following:\nCould not chdir to home directory /home/user: Key has expired\nor:\nCould not chdir to home directory /home/user: Permission denied\nThe first is an indication that you had a\nKerberos Ticket\nbut that it has expired.\nThe second is an indication that you don’t have a\nKerberos Ticket\nat all.\nEither of these error messages will immediately be followed by something like:\nLoading default RCG module...\nENVIRONMENTS/RCG(26):ERROR:102: Tcl command execution failed: set MACHINE_OSVER [exec facter lsbdistdescription]\n\nuse.own(49):ERROR:102: Tcl command execution failed: if [ module-info mode load ] {\nif { ! [ file exists $ownmoddir ] } {\nfile mkdir $ownmoddir\nset null [open $ownmoddir/null w]\nputs $null \"#%Module########################################################################\"\nputs $null \"##\"\nputs $null \"## null modulefile\"\nputs $null \"##\"\nputs $null \"proc ModulesHelp { } {\"\nputs $null \" global version\"\nputs $null \"\"\nputs $null \" puts stderr \\\"\\tThis module does absolutely nothing.\\\"\"\nputs $null \" puts stderr \\\"\\tIt's meant simply as a place holder in your\\\"\"\nputs $null \" puts stderr \\\"\\tdot file initialization.\\\"\"\nputs $null \" puts stderr \\\"\\n\\tVersion \\$version\\n\\\"\"\nputs $null \"}\"\nputs $null \"\"\nputs $null \"module-whatis \\\"does absolutely nothing\\\"\"\nputs $null \"\"\nputs $null \"# for Tcl script use only\"\nputs $null \"set version 3.2.10\"\n}\n}\nThis is an indication that the\nmodules environment\nhas failed to load because it couldn’t access your home directory.\nIn any case, the fix is straightforward. Don’t panic!\nThe 3-headed dog is hungry\n. Feed it with:\nkinit\nand then give your password. You’ll get a new\nKerberos Ticket Granting Ticket\n. Then\nlog out\nand\nlog in\nagain. This time, the login should proceed normally and the\nmodules environment\nwill be loaded as usual.\nWhy do these things sometimes happen?\nIt might be that you set up ssh public/private key exchange, in order to log in without giving a password. This may have worked fine in the past, but you can’t generate a\nKerberos Ticket\nwithout typing your password!\nQ #18: How Do I Destroy My Kerberos Tickets? Why Would I Want To?\nTo destroy your\nKerberos Tickets\n, just type:\nkdestroy\nIt is\nrecommended\nthat you do this before logging out of a Linux workstation.\nIf you fail to do this, any valid\nKerberos Tickets\nwill remain in the\nKerberos Ticket cache\n. On computers that are using file-based Kerberos Ticket caches, these will be files in /tmp. Anybody with sudo access to the Linux workstation could potentially use these these kerberos ticket cache files to access your home directory!\nEven if you do\nkdestroy\nthere are often other\nKerberos Ticket caches\nthat get generated by various activities. They may also be stored in /tmp. To be safe, it is best to take a look in /tmp and make sure that there are no files there belonging to you starting with\nkrb5cc_\n. If there are, delete them.\nQ #19: Why Can I Still Read My Home Directory After Destroying My Kerberos Tickets?\nkdestroy\nwill instantly remove your\nKerberos Tickets\nfrom a cache file in /tmp/. And\nrm /tmp/krb5cc_[your_uid]*\nwill remove other\nKerberos Tickets\nyou may have. However, the Linux kernel also caches\nKerberos Tickets\nin memory, and it takes a while before the memory cache is cleared.\nQ #20: How Do I Use Kerberos Authentication To Ssh Into A Linux Host?\nAssuming you are logged-into a Linux host on the Campus wired network and that you have a valid\nKerberos Ticket\n, you can ssh into any other such Linux host simply via:\nssh -K hostname.domainname\nUsing this method, you can log in without having to use a password. The advantage of this method over using ssh public/private key exchange is that your\nKerberos Ticket\nwill be propagated to the second host.\nQ #21: Help! I Run Long-Term Processes On My Linux Workstation And Kerberos Is Locking My Home Directory!\nIf you run long-term processes on your Linux Workstation and you don’t want to have to keep manually renewing your Kerberos tickets every 10 hours, you can set up a\ncron job\nto do it for you.\nIn order to do this, you need to edit your crontab with\ncrontab -e\n. Before doing so, make sure that your\nEDITOR\nenvironment variable is set to your favourite Linux editor. Eg.\nsetenv EDITOR emacs\nor\nsetenv EDITOR vim\n, assuming that your shell is tcsh (or export\nEDITOR=emacs\nor\nexport EDITOR=vim\n, if your shell is bash).\nFor example, you could set up the following crontab entry on your Linux computer:\nMAILTO=username@sfu.ca\n30 * * * * /usr/bin/kinit -R\nThis will renew your Kerberos ticket at 30 minutes past every hour of every day. (See\nman 5 crontab\nfor more information on what the various fields mean.)\nNote, however, that this will work for at most\n1 week\n, until the renewal period expires, and then one must manually\nkinit\nand type one’s password. This is where setting\nMAILTO=username@sfu.ca\ncomes in handy, because you will receive mail when the cron job fails. (Be sure to use your real username here, not “username”!)\nQ #22: The Answer To Q #21 Isn’t Good Enough! I Need My Processes To Run Unattended For Weeks!\nYou can achieve this via a\ncrontab\nentry and your own private\nkeytab\nfile.\nSuppose you want to keep your\nkeytab\nwithin your home directory in\n/home/username/myprivatestuff/username.keytab\n. You can create it as follows:\nmkdir myprivatestuff\nchmod 0700 myprivatestuff\ncd myprivatestuff\nktutil\naddent -password -p username@AD.SFU.CA -k 1 -e aes256-cts-hmac-sha1-96\naddent -password -p username@AD.SFU.CA -k 1 -e aes128-cts-hmac-sha1-96\n(enter your password here when asked)\nwkt username.keytab\nq\n(Make sure you use your real username here, not “username”!)\nYou can call the directory whatever you want; just\nmake sure it’s private\n– that’s what the\nchmod 0700\nis for. If somebody gains access to your keytab file then they can use it to\ngain access to all your stuff!\nYou can then set up a\ncrontab\nentry similar to the one above, but instead of using\nkinit -R\n, you use the following:\nMAILTO=username@sfu.ca\n* */2 * * * /usr/bin/kinit username@AD.SFU.CA -k -t /home/username/myprivatestuff/username.keytab\n(Again, make sure you use your real username here, not “username”!)\nThis will get you a new\nKerberos Ticket\nevery 2 hours, without having to type a password, by using the credentials stored in your private keytab file.\nThis will work\nvirtually forever\n* (until the computer reboots), unless for some reason the cron job fails for more than 10 hours and the\nKerberos Ticket\nexpires. In this case your home directory becomes unavailable, and the cron job can no longer read the contents of\n/home/username/privatestuff\n. It’s a bit of a catch-22, but one can get around it by manually typing\nkinit\nand giving one’s password.\nIf the computer is rebooted, then the\nKerberos Ticket caches\nget cleared, resulting in all the Kerberos tickets going away. Subsequent to a reboot, you need to\nkinit\nmanaully to get a new Kerberos ticket before your cron job will work.\n*\nvirtually forever\nunless one changes one’s Campus password, in which case the steps of creating a private keytab need to be redone.\nLINUX GUI KERBEROS QUESTIONS\nQ #23: How To I Renew My Kerberos Ticket In The Linux GUI?\nIf you’ve been away from your Linux workstation for a while, the screen saver kicks in and the screen is locked until you type your password. Every time you unlock your screen, a new Kerberos Ticket is generated.\nIf you’ve configured your workstation not to lock the screen (or if you’re using the Linux GUI via\nVNC\nwhich doesn’t usually lock the virtual screen), then your Kerberos Ticket will expire after 10 hours and you’ll notice that various things in the GUI will no longer work.\nYou should, however, still be able to open a Linux Terminal. For example, in Ubuntu’s MATE GUI, go to the\nApplications:System Tools\nmenu and select “\nMATE Terminal\n”:\nIt will load with error messages like this:\nLoading default RCG module...\nENVIRONMENTS/RCG(26):ERROR:102: Tcl command execution failed: set MACHINE_OSVER [exec facter lsbdistdescription]\n\nuse.own(49):ERROR:102: Tcl command execution failed: if [ module-info mode load ] {\nif { ! [ file exists $ownmoddir ] } {\nfile mkdir $ownmoddir\nset null [open $ownmoddir/null w]\nputs $null \"#%Module########################################################################\"\nputs $null \"##\"\nputs $null \"## null modulefile\"\nputs $null \"##\"\nputs $null \"proc ModulesHelp { } {\"\nputs $null \" global version\"\nputs $null \"\"\nputs $null \" puts stderr \\\"\\tThis module does absolutely nothing.\\\"\"\nputs $null \" puts stderr \\\"\\tIt's meant simply as a place holder in your\\\"\"\nputs $null \" puts stderr \\\"\\tdot file initialization.\\\"\"\nputs $null \" puts stderr \\\"\\n\\tVersion \\$version\\n\\\"\"\nputs $null \"}\"\nputs $null \"\"\nputs $null \"module-whatis \\\"does absolutely nothing\\\"\"\nputs $null \"\"\nputs $null \"# for Tcl script use only\"\nputs $null \"set version 3.2.10\"\n}\n}\nThis is an indication that the\nmodules environment\nhas failed to load because it couldn’t access your home directory.\nNow\nfeed the 3-headed dog\nby typing:\nkinit\nand then giving your password. You’ll get a new\nKerberos Ticket Granting Ticket\n.\nYou can then close the\nMATE Terminal\n. If you want to open another one, it should open this time without the error messages.\nIf Kerberos has so badly messed-up your Linux workstation that the GUI is\ncompletely frozen and you can’t do anything\n, then your best option is to\nssh\n-in remotely from another computer and\nkinit\non the command-line.\nQ #24: Help! I Double-Clicked On My “Home” Folder And Was Denied Access!\nIn Ubuntu’s MATE GUI, you might see something like this (substitute “hebron” [that’s me, the author of this documentation] with your username):\nand in CentOS 6’s GNOME GUI, you might see something like this:\nThe message in MATE about there being\nno application installed for symbolic link files\nis a\nred herring\n.\nDo not\nhit ‘yes’ to search for an application to open the file!\nThe real problem is that your\nKerberos Ticket\nhas expired and therefore the system cannot follow the symbolic link that points to your home directory.\nThe solution is to get a new\nKerberos Ticket\n.\nSee Q#23\nfor details.\nQ #25: Help! The Linux GUI Says That My Firefox Profile Is Missing!\nIn Ubuntu’s MATE GUI, you might see this:\nand in CentOS 6’s GNOME GUI, you might see this:\nThis most likely means that your\nKerberos Ticket\nhas expired, and therefore Firefox can no longer see your home directory.\nTo fix this, you need to get a new\nKerberos Ticket\n.\nSee Q#23\nfor details.", "duplicate_urls": [], "tags": [ "RCG", "research-computing", "GENERAL KERBEROS QUESTIONS", "Q #1: What Is Kerberos?", "In Greek mythology,", "Kerberos" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3932", "title": "Kerberos, Home Directories, and You", "article_id": "3932" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nLinux and Software Environment\nA Local Lab Administrator is responsible for managing a given lab’s workstations on the research network.\nThey are nominated by the principal investigator of a given lab. Nominations must be approved by the research network manager and the Technical Support manager of the school or department to which the lab belongs.\nLocal Lab Administrators may be granted special administrator privileges to enable them to carry out their management duties. No other lab members may be granted these privileges.\nGRANTING ACCESS\nFaculty members may grant access to lab administrators by\nadding them to the appropriate mailist\nand waiting ~30 minutes.\nRESPONSIBILITIES\nLocal lab administrators are required to refrain from employing their special privileges in any way that would compromise the privacy of other network users or the security of any network hosts. These restrictions include (but are not limited to):\nNot to access other users’ accounts without authorization\nNot to install Internet servers or services ( web, ftp, mail, peer-to-peer file sharing, etc.)\nNot to create local accounts\nNot to give root or administrative privileges to any other user\nTo install only software with valid licenses provided by FASNET administrators or lab supervisors\nUse privileged access only when necessary\nEnsure Windows workstations have up-to-date and correctly configured anti-virus protection\nEnsure that locally-installed applications are properly configured with up-to-date patches\nFASNET Local Lab Administrators are responsible for assisting the Research Computing Group in maintaining the security of the research network. In particular, they are required to notify the Research Computing Group:\nof computer purchases, moves, and other changes\nof security incidents or unusual activity\nwhen resigning as lab administrator\nFailure to abide by these rules can result in lost of administrative privileges, suspension or lost of account privileges, and other actions by campus security, the department, the university or other legal entities.", "duplicate_urls": [], "tags": [ "RCG", "research-computing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3933", "title": "Lab Administrators", "article_id": "3933" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nLinux and Software Environment\nSFU has a wide range of licensed\nsoftware packages\navailable through SFU IT Services.\nSOFTWARE FOR RESEARCH NETWORK WORKSTATIONS\nMATLAB and Maple\nEnvironment Modules\nPython\nLaTeX\nCompiling Esoteric Software\nSFU Vault (Retiring Early 2023)\nMicrosoft OneDrive\nDropbox\nSublime Text\nFlash and Adobe Reader on Linux\nMATLAB AND MAPLE\nIf you want to do serious numerical computations in any scientific or technical field, you probably want to use\nMATLAB\n.\nIf you want to do pure mathematics or symbolic manipulation, or just want to explore the beauty of math for pedagogical purposes, you probably want to use\nMaple\n.\nENVIRONMENT MODULES\nFor software not installed on your Linux workstation, you can quickly load and run popular software from our collection of\nenvironment modules\n.\nPYTHON\nPlease see our\nPython on Workstations FAQ\n.\nLATEX\nThe Research Computing Group makes a centrally maintained and configured version of TeX Live available on most of its managed Linux computers. TeX Live is a free software distribution of TeX, LaTeX, Metafont, and their associated programs (amstex, bibtex, dvips, latex, mf, pdflatex, pdftex, tex, xdvi, etc.), as well as various macro packages and fonts.\nFor more details, see\nTeX, LaTeX, Metafont, and friends\n.\nCOMPILING ESOTERIC SOFTWARE\nContact us\nwith your software request. Be sure to include a URL where we can find the software’s source code.\nSFU VAULT (RETIRING EARLY 2023)\nWarning\nSFU Vault\nwill be replaced in early 2023\n. Please\nmove your files to Microsoft OneDrive\nat your earliest convenience.\nOn RCG Linux workstations, choose\nApplications => Accessories => ownCloud Desktop Sync Client\n. Enter\nvault.sfu.ca\nwhen prompted for a server address.\nThere is also a command-line client. To use it in the same directory the graphical client uses:\nmkdir ~/ownCloud\nowncloudcmd --user mysfuid ~/ownCloud https://vault.sfu.ca\nMICROSOFT ONEDRIVE\nMicrosoft OneDrive is a file hosting and synchronization service for\nindividuals\nat SFU. OneDrive is available to all current SFU faculty, staff and students with a\nMicrosoft 365 account\n.\nYou can access OneDrive on Linux hosts\nvia any web browser\n.\nAdvanced users may be interested in the command line client (\nonedrive\n) already installed on most RCG Ubuntu workstations.\nFurther Reading\n:\nSFU IT Services OneDrive FAQs\nDROPBOX\nYou are free to install Dropbox on your own workstation. No root privileges are required.\nInstructions: Dropbox Headless Install via command line\nDropbox is not installed by default because:\nServices like Dropbox make it easy to access the same files from anywhere, but they are not “enterprise grade” as they cannot be provisioned by SFU administrators, governed by SFU policies, or be integrated with SFU resources like your SFU Computing ID to enforce security and privacy.\nSource:\nCloud Computing FAQ, SFU IT Services\nSUBLIME TEXT\nSublime Text\nrequires a license\nfor continued use. If you have purchased a license, you can download and run it from your home directory without sudo privileges.\nFree alternatives already installed on our Ubuntu workstations include vim, emacs, Atom, PyCharm, VSCode, and pluma (formerly known as gedit).\nFLASH AND ADOBE READER ON LINUX\nAdobe ceased all Linux development in 2014.\nWe cannot provide newer versions of Flash on Linux.\nAdobe Reader works on CentOS 6 but fails on Ubuntu 16.04 due to\nSSSD\n, which we use to provide integration with campus Active Directory.\nPlease use one of the newer, more up-to-date PDF viewers already installed on your Ubuntu system:\natril\ngv\nokular (with new\nannotation features\n)\nIf you absolutely must have access to Adobe Reader, use X forwarding to run it from another CentOS 6 host in your lab.", "duplicate_urls": [], "tags": [ "RCG", "research-computing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3934", "title": "Software for SFU Researchers", "article_id": "3934" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nLinux and Software Environment\nPyCharm is installed on all our Ubuntu 16 workstations.\nChange your shell to bash\n.\nLogout, then log back in to ensure you pick up the changes.\nDownload\nAnaconda\n. Save it in\n/local-scratch\nfor faster access.\nRun the installer by typing\nbash /local-scratch/Anaconda_installer_whateverversion.sh\n.\nWhen prompted for an installation directory, enter\n/local-scratch/myanaconda\n(or any other directory name that does not yet exist).\nConda should prompt you to activate it. Answer “yes”. This should not require a password. If you\n[sudo]\nasks for your password, you are probably out of disk space or you have exceeded your home directory quota. See our\nDisk Quota\npage for troubleshooting tips.\nUse\nconda install\nto obtain\nOpenCV\n,\ncudatoolkit\n,\ntensorflow\n,\nscikit-learn\nor\nwhatever else you need\n.\nPoint PyCharm at Anaconda’s\nbin/python2.7\nor\nbin/python3.6\n(see below).\nWarning\n/local-scratch is not backed up\n. Keep backups of important work in your shared lab file space or\nSFU Vault\n.\nTELLING PYCHARM TO USE ANACONDA PYTHON (NEW PROJECTS)\nWhen creating a new project, the “Select Python Interpreter” dialog box will appear. Fill in the path to your Anaconda Python binary, e.g.\n/local-scratch/anaconda/bin/python2.7\nand click [OK].\nTELLING PYCHARM TO USE ANACONDA PYTHON (EXISTING PROJECTS)\nWith an existing project open, choose the\nFile\nmenu =>\nSettings…* => Project: YourProject => [gear icon] => **Add Local\n.\nFill in the path to your Anaconda Python binary, e.g.\n/local-scratch/anaconda/bin/python2.7\nand click [\nOK\n]. The first time you do this, PyCharm will spend several minutes scanning available modules.", "duplicate_urls": [], "tags": [ "RCG", "research-computing" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3935", "title": "Using PyCharm with Anaconda Python", "article_id": "3935" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nWorkstation Help\nLinux and Software Environment\nto limit security concerns, and to keep workstations relatively uniform and easier to manage at scale.\nI HAVE A SOFTWARE REQUEST\nThe software may already be installed (check by running\ndpkg --list | grep packagname\n) or it may be loadable from our collection of\nenvironment modules\n.\nWe welcome your software requests at\nresearch-support@sfu.ca\n.\nFor popular software like MATLAB, Maple, Dropbox, TeamViewer, MATLAB, and LaTeX, see our\nSoftware FAQ page\n.\nI NEED TO ‘YUM INSTALL’ OR ‘APT-GET INSTALL’ A PACKAGE\nPlease contact\nresearch-support@sfu.ca\nand we will distribute it across all workstations. (If you need a package, chances are your labmates will, too.)\nIf you can’t wait, your lab administrator has sudo privileges and can do this for you.\nI NEED A PYTHON MODULE INSTALLED\nPython 2.x and 3.x are\navailable as environment modules\n.\nPython libraries can be\ninstalled without administrator privileges\n.\nI NEED SUDOER PRIVILEGES TO COMPILE THIS SOFTWARE\nA lot of software can be compiled and run from e.g., /local-scratch\nwithout\nsudo privileges. Most documentation makes the sloppy assumption that you are root so it may require a little extra skill.\nInstead of running\n./configure && sudo make && sudo make install\n, try this instead:\n$ ./configure --prefix=/cs/mylab/coolsoftware-1.1\n$ make\n$ make install\n\n[now you can run /cs/mylab/coolsoftware-1.1/bin/coolthing]\nCAN I HAVE A VIRTUAL MACHINE WHERE I HAVE ADMINISTRATOR PRIVILEGES?\nUnfortunately this would still add a great deal of workstation security risk and management complexity.\nVirtual machines with sudo privileges\nare available\nif you need a machine for application hosting, safely disconnected from research network storage. Please\nget in touch\nif you need one provisioned.\nIf you need to do lightweight work in an alternate operating system, use our\nWindows and Linux terminal servers\n.\nI HAVE A LEGITIMATE NEED FOR ADMINISTRATOR PRIVILEGES NOT COVERED HERE\nGet in touch with us\n.\nYou may also want to investigate becoming your local lab administrator.", "duplicate_urls": [], "tags": [ "RCG", "research-computing", "Superuser privileges are limited to", "lab admins" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3936", "title": "Workstation Administrator Privileges", "article_id": "3936" }, { "clean_body_text": "Web Services\nWebDAV\nOVERVIEW\nYou can connect to your WebDAV space so that it looks like an attached disk on Windows or Macintosh machines. This is useful for dragging files between your desktop and the WebDAV space, and for checking out your folder and sub-folder structure.\nDETAILS\nNote that “editing files in place” and “deleting files by dragging directly to the Recycle or Trash” only work in Windows XP and Mac OS X. Others should drag the files to local desktop space first.\nWINDOWS 7 & WINDOWS VISTA\nEnsure that your Windows Vista installation is up-to-date, specifically, this update:\nSoftware Update for Web Folders (KB907306)\nSelect \"Computer\" from the Start menu\nClick \"Map Network Drive\"\nClick \"Connect to a Web site that you can use to store documents and pictures\"\nClick Next\nClick \"Choose a custom network location\"\nEnter your WebDAV URL (e.g.\nhttps://webdav.sfu.ca/web/department-name\n) and click Next\nType in your username and password when asked\nGive the connection a name (e.d. Global Health Governance WebDAV) and click Next\nClick Finish.\nThe WebDAV connection will show up in under Network Locations in the Computer window.\nif you have difficulties connecting to WebDAV using the built-in Windows WebDAV support, consider using a WebDAV client instead - see below\nWINDOWS XP/2000:\nClick on My Network Places (in “XP View” for XP users)\nClick on Add Network Place\nClick on Add Site\nType in your WebDAV URL\n(e.g.\nhttps://webdav.sfu.ca/web/department-name\n)\nType in your username and password when asked\nif you have difficulties connecting to WebDAV using the built-in Windows WebDAV support, consider using a WebDAV client instead - see below\nWINDOWS, ANY VERSION, USING A NON-MICROSOFT WEBDAV CLIENT\nSome Windows-based computers are difficult to use with WebDAV due to the interaction of various patches that affect the built-in WebDAV support.\nIf you have difficulties such as repeated requests for login to WebDAV, even after successfully logging in, freezing transfer windows, or the inability to make a connection to a known-good WebDAV space, try a different client that doesn't rely on the built-in Windows WebDAV support.\nSome suggestions are below. Though we don't make any particular guarantees or provide official support for these products, these have all been used on campus:\nDreamweaver\nand other web publishing packages typically have their own WebDAV support built in and are compatible with the SFU WebDAV server. If you are using such a package to design your pages, it is often simplest to use the \"remote site\" connection to update your site, which avoids the use of the OS WebDAV support altogether.\nFree 3rd party clients such as\nBitKinex\noperate correctly, and are often faster than the built-in WebDAV support\nPaid, commercial WebDAV-client implementations such as\nWebDrive\nhave additional features that may be useful, such as the ability to mount a WebDAV space as a \"drive letter\" in Windows\nMAC OS X (10.4 OR NEWER):\nIn the Finder select Go\nSelect Connect to Server\nType in your WebDAV URL\n(e.g.\nhttps://webdav.sfu.ca/web/department-nam)\nType in your username and password when asked\nYour WebDAV space will show up on your desktop\nMAC OS X (VERSIONS PRIOR TO 10.4):\nIn the Finder select Go\nSelect Connect to Server\nType in your WebDAV URL\n(e.g.\nhttp://webdav.sfu.ca/web/department-name -\nnote that https will\nnot\nwork)\nType in your username and password when asked\nYour WebDAV space will show up on your desktop\nMAC OS 9 AND OLDER:\nDownload a free program called Goliath from\nhttp://www.webdav.org/goliath\nIn Goliath, type in your your WebDAV URL, username and password", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3937", "title": "Connecting to a WebDAV space from your desktop", "article_id": "3937" }, { "clean_body_text": "OVERVIEW\nSee our quick summary about checking-in and out your content for WebDAV.\nDetails\nWeb composition packages like Dreamweaver and GoLive contain the concepts of Workgroup Support and Checking files In and Out. This allows shared publishers to avoid conflicts with each other when updating files. For more information consult the Help in your web composition package.\nChecking Out a file has the effect of locking the file on the WebDAV server. This means that you must Check In the file when you have finished updating it, to remove the lock.\nOVERVIEW\nSee our quick summary about checking-in and out your content for WebDAV.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3938", "title": "Locking files (workgroup support)", "article_id": "3938" }, { "clean_body_text": "Web Services\nWebDAV\nOVERVIEW\nYour web pages are automatically backed up hourly, nightly and weekly, into space that is named the same as your WebDAV URL with\n.snapshot\nadded to the end. For example,\nhttps://webdav.sfu.ca/web/department-name/.snapshot,\nor\nhttp://webdav.sfu.ca/web/department-name/.snapshot\n(Use\nhttps\nif possible. If it doesn’t work, use\nhttp\n.)\nDETAILS\nTry connecting to your “.snapshot” URL via WebDAV in your web composition package. If it works, you’ll see a list of sub-directory names denoted by times (hourly,daily, etc). Browse into the appropriate directory and drag the files you want to recover, over to your local folder that contains your site.\nIf this doesn’t work, connect to your “.snapshot” URL from your desktop as described above. Drag the files you want to recover, to your local disk.\nOn all versions of the Mac OS, including OS X, download a free program called Goliath from\nhttp://www.webdav.org/goliath\n. Connect to your “.snapshot” URL and drag the files you want to recover, to your local disk.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3939", "title": "Restoring your WebDAV pages from backup", "article_id": "3939" }, { "clean_body_text": "Web Services\nWebDAV\nOVERVIEW\nCAS is a single sign-on solution (SSO) for the web. With CAS you can access multiple SFU web applications without having to re-enter your Computing ID and password each time. CAS also protects your password information from application developers, as it allows web applications to authenticate you without gaining access to your password.\nLearn more about CAS\n.\nDETAILS\nYou can use CAS to restrict access to your personal webspace or WebDAV space. Two options are available:\nCAS for web applications\nCAS Apache module", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3940", "title": "Restricting access to WebDAV using CAS", "article_id": "3940" }, { "clean_body_text": "Web Services\nWebDAV\nOVERVIEW\nNeed to control access to your WebDAV spaces? Learn how with the steps below.\nDETAILS\nThe mechanisms described\nin detail here\ncan be used to restrict who can\nview\nthe pages that you’ve published via WebDAV. You can restrict access to one or more named people, to the members of any SFU mailing list, or to anyone in the SFU community. In all cases, people trying to access the pages will be prompted for a username and password, and they would enter those they use for their SFU e-mail.\nAlternatively you can restrict access to a username / password combination that you invent (useful if you want a non-SFU person to access your pages.)\nAdjacent to your pages, you need to set up a file called\n.\nhtaccess\n. The AuthUserFile line in .htaccess, if needed, must read\nAuthUserFile /webdav/web/\nfoldername\n/.htpasswd\nSpecify the folder in which your web pages are installed, instead of\nfoldername\n.\nLIMITING ACCESS TO PAGES INSTALLED ON UNIX\nUsing any Unix editor, put a file called\n.htaccess\nin the directory that contains the web pages to be restricted. All sub-directories will be similarly restricted. If you have parallel directories to be restricted, put a\n.htaccess\nfile in each of them. Permit it appropriately:\nchmod 644 .htaccess\nSOME SIMPLE EXAMPLES\nAdd content like this to .htaccess:\nExample 1 .htaccess file to always prompt for an account and password\nAuthType CAS\nrequire valid-sfu-user\nTo provide upward computability with earlier ways of protecting access to web pages, you can replace the AuthType CAS withAuthType Basic.\nor this:\nExample 2 .htaccess file to allow machines in the sfu.ca domain to access your pages, otherwise prompt for an account and password\nAuthType CAS\nallow from sfu.ca\nrequire valid-sfu-user\nRead example 1's notes.\nThe only difference between examples 1 and 2 is the \"allow from .sfu.ca\" line.\nanother example:\nExample 3 .htaccess file always prompts for an account and password, but only allows access if the connection is from a machine in the sfu.ca domain\nAuthType CAS\nallow from sfu.ca\nrequire valid-sfu-user\nsatisfy all\nRead notes from examples 1 and 2.\nThe default for the satisfy line is satisfy any which is why example 2 allows access from an SFU machine or when someone supplies an id and password. In this example, access is only granted if the user is connected from a machine at SFU and they can supply a valid SFU computing id and password.\none final example:\nExample 4 .htaccess file containing multiple conditions\nAuthType CAS\nrequire sfu-user kipling !hist999-d1\nrequire user externaljones\nThis .htaccess file will give access to the members of the hist999-d1 course mailing list, plus to the SFU account kipling (the TA), plus to the invented account externaljones (to allow a colleague at UBC to access your pages).", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3941", "title": "Restricting WebDAV pages", "article_id": "3941" }, { "clean_body_text": "Web Services\nWebDAV\nOVERVIEW\nThis article details the public and private URLs you will need to manage your WebDAV space.\nDETAILS\nPRIVATE URL FOR ACCESSING YOUR SPACE\nYou will be sent you a URL to publish to. It will look like this example:\nhttps://webdav.sfu.ca/web/department-name,\nor\nhttp://webdav.sfu.ca/web/department-name\n(Use\nhttps\nif possible. If it doesn’t work, use\nhttp\n.)\nIn your web publishing package, follow the instructions on how to set up a WebDAV site. Specify your URL to publish to. Enter the same username and password that you use to access SFU e-mail. If you are asked to set “Authorization”, set it to Basic.\nPUBLIC URL FOR VIEWING YOUR PAGES\nThe URL to give out for public viewing is\nhttp://www.sfu.ca/\nsomething\nwhich the you will be given upon setup of the space. For example:\nhttp://www.sfu.ca/department-name\nNotice that the public URL is on the www.sfu.ca server. In contrast, the webdav.sfu.ca URL is for your own publishing purposes only.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3942", "title": "Your WebDAV URLs", "article_id": "3942" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nDelegated Account Management\nOVERVIEW\nThis article outlines how to get started with Delegated Account Management by enabling access to your sponsored accounts as an account owner.\nSFU CAMPUS NETWORK IS REQUIRED TO ACCESS THE DAM\nTo access this app, you must be connected to SFU campus network (If you are working remotely, connect to SFU VPN beforehand).\nHOW TO ACCESS THE DAM\nStep 1.\nOn your browser, visit\nhttps://dam.sfu.ca\nStep 2.\nLog in with your SFU account. This account should be the sponsor of the sponsored account you wish to provide delegated access.\nStep 3.\nOnce logged in, you should see a list of sponsored accounts you own on the left side of the app. Select the account you wish to enable delegated access.\nStep 4.\nSelect \"Enable Delegated Access\" if this is your first time activating delegated access for this sponsored account.\nStep 5.\nAfter enabling delegated access, you can choose one of the following:\nAdd a delegate or manager\nby inputting their computing ID.\nRemove a delegate or manager\nby clicking on the \"trash bin\" icon beside ttheir name.\nPromote/demote an existing delegate to/from a manager\nby switching the on/off button under the \"is manager\" column.\nWhat types of roles are part of the DAM?\nThere are 3 types of roles on DAM:\nSponsor\n: Person or role who is responsible for the account life cycle (request, activation, renewal, deactivation, etc. and associated payment). The primary holder of the account's password.\nManager\n: Person or role who is responsible for managing delegated access to the account (i.e., on/offboarding), and may need to access the account for day-to-day work. Each sponsored account can have more than one manager.\nDelegate\n: Person or role who needs to access the account for day-to-day work. Each sponsored account can have more than one delegate.\nWhat is delegate access or delegate login?\nBy having\ndelegated access\nto a sponsored account, you can now access that account (e.g., SFU Mail via web browser) using your own SFU account credentials. This type of login is referred to as\ndelegate login\n– i.e., logging into a different account using your own credentials.\nNote:\nDelegate login is currently only available to web-based CAS protected services (e.g., SFU Mail via web browser).\nI'VE ADDED DELEGATES TO MY SPONSORED ACCOUNT, HOW DOES DELEGATE LOGIN WORK FOR MY DELEGATES?\nOnce you have given delegated access to another individual, they will receive a welcome email with login instructions.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3946", "title": "Getting Started with the DAM as an Account Sponsor", "article_id": "3946" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nDelegated Account Management\nOVERVIEW\nThis article describes how to assign a delegate or manager to a sponsored account.\nSFU CAMPUS NETWORK IS REQUIRED TO ACCESS THE DAM\nTo access this app, you must be connected to SFU campus network (If you are working remotely, connect to SFU VPN beforehand).\nHOW TO ADD A DELEGATE OR MANAGER\nStep 1.\nOn your browser, visit\nhttps://dam.sfu.ca\nStep 2.\nLog in with your SFU account. This account should be the sponsor of the sponsored account you wish to provide delegated access.\nStep 3.\nOnce logged in, go to the list of sponsored accounts you own on the left side of the app. Select the account you wish to add a delegate/manager.\nNote:\nYou will need to select \"Enable Delegated Access\" if this is your first time activating delegated access for this sponsored account.\nStep 4.\nIn the \"New delegate\" text box, enter the computing ID of the user you wish to provide delegated access. If you wish to make this user a manager, check off the \"Is manager\" checkbox.\nStep 5.\nClick on the \"Add user\" button to add a delegate or manager.\nNote:\nThe delegate/manager will then receive an welcome email with instructions on how to use delegate login. You can also direct the delegate/manager to visit the\ndelegate login for share sponsored account\npage for more information.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3947", "title": "Add a delegate or manager", "article_id": "3947" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nDelegated Account Management\nOVERVIEW\nThis article describes how to promote or demote members on a delegated account.\nSFU CAMPUS NETWORK IS REQUIRED TO ACCESS THE DAM\nTo access this app, you must be connected to SFU campus network (If you are working remotely, connect to SFU VPN beforehand).\nHOW TO REMOVE A DELEGATE OR MANAGER\nStep 1.\nOn your browser, visit\nhttps://dam.sfu.ca\nStep 2.\nLog in with your SFU account. This account should be the sponsor of the sponsored account you wish to provide delegated access.\nStep 3.\nOnce logged in, go to the list of sponsored accounts you own on the left side of the app. Select the account you wish to remove a delegate/manager.\nNote:\nYou will need to select \"Enable Delegated Access\" if this is your first time activating delegated access for this sponsored account.\nStep 4.\nLocate the delegate/manager you wish to revoke delegated access, and click on the \"trash bin\" icon next to their name.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3951", "title": "Remove delegate or manager", "article_id": "3951" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nDelegated Account Management\nOVERVIEW\nThis article describes how to promote or demote members on a delegated account.\nSFU CAMPUS NETWORK IS REQUIRED TO ACCESS THE DAM\nTo access this app, you must be connected to SFU campus network (If you are working remotely, connect to SFU VPN beforehand).\nHOW TO PROMOTE/DEMOTE AN EXISTING DELEGATE TO/FROM A MANAGER\nStep 1.\nOn your browser, visit\nhttps://dam.sfu.ca\nStep 2.\nLog in with your SFU account. This account should be the sponsor of the sponsored account you wish to provide delegated access.\nStep 3.\nOnce logged in, go to the list of sponsored accounts you own on the left side of the app. Select the account you wish to promote or demote.\nNote:\nYou will need to select \"Enable Delegated Access\" if this is your first time activating delegated access for this sponsored account.\nStep 4.\nLocate the delegate/manager you wish to change, and switch the on/off button under the \"Is manager\" column to either:\nPromote a delegate to a manager, or\nDemote a manager into a delegate.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3952", "title": "Promote or demote a delegate or manager", "article_id": "3952" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nDelegated Account Management\nOVERVIEW\nA\nshared sponsored account\nis used by one or more individuals, and it is possible that the password or access to the account is shared with or transferred to other individuals (e.g., departmental roles, clubs/associations, and test accounts).\nTo enhance security and minimize the risk of unauthorized access for shared sponsored accounts,\ndelegate login\nis available to streamline your login experience. This feature allows multiple users to log into same account using their own SFU credentials on\nCAS\n-protected web applications.\nNote:\nDelegate login is currently only available to web-based\nCAS\n-protected services (e.g., SFU Mail via web browser).\nHOW DO I USE DELEGATE LOGIN?\nAsk individuals with authorized access to the sponsored account (e.g., sponsor) to add you as a delegate on\nDelegated Account Management\nfor the sponsored account.\nRead the welcome email with login instructions.\nLog into a web-based CAS protected services (e.g.,\nSFU Mail via web browser\n) using the format below:\nUsername:\nsponsoredaccountname:yourcomputingID\nReplace\nsponsoredaccountname\nwith your sponsored account name, and replace\nyourcomputingID\nwith your SFU Computing ID (e.g., sfuacc:kipling).\nPassword:\nThe password for your SFU computing ID\nMFA:\nThe MFA code associated with your SFU computing ID\nNote:\nYour SFU computing ID must be enrolled in\nmulti-factor authentication\nto use delegate login.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3953", "title": "Delegate Login for Shared Sponsored Accounts", "article_id": "3953" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nDelegated Account Management\nOVERVIEW\nThis article contains frequently asked questions about Delegated Account Management.\nGeneral FAQ\nWHAT IS A SHARED SPONSORED ACCOUNT?\nA shared sponsored account is a sponsored account that is used by one or more individuals, and it is possible that the password or access to the account is shared with or transferred to other individuals (e.g., departmental roles, clubs/associations, and test accounts).\nTo enhance security and minimize the risk of unauthorized access for shared sponsored accounts, IT Services has introduced the\nDelegated Access Management\napp and\ndelegate login\n. These allows multiple users to log into same account using their own SFU credentials on\nCAS\n-protected web applications.\nWHAT ARE THE TYPES OF ROLES ON DAM?\nThere are 3 types of roles on DAM:\nSponsor\n: Person or role who is responsible for the account life cycle (request, activation, renewal, deactivation, etc. and associated payment). The primary holder of the account's password.\nManager\n: Person or role who is responsible for managing delegated access to the account (i.e., on/offboarding), and may need to access the account for day-to-day work. Each sponsored account can have more than one manager.\nDelegate\n: Person or role who needs to access the account for day-to-day work. Each sponsored account can have more than one delegate.\nWHAT IS DELEGATED ACCESS OR DELEGATE LOGIN?\nBy having\ndelegated access\nto a sponsored account, you can now access that account (e.g., SFU Mail via web browser) using your own SFU account credentials. This type of login is referred to as\ndelegate login\n– i.e., logging into a different account using your own credentials.\nNote:\nDelegate login is currently only available to web-based CAS protected services (e.g., SFU Mail via web browser).\nI AM A MANAGER FOR A SPONSORED ACCOUNT, WHAT DOES THAT MEAN?\nA\nmanager\nis responsible for managing delegated access to the account (i.e., on/offboarding), and may need to access the account for day-to-day work. Each sponsored account can have more than one manager.\nIf you are assigned as a manager for a sponsored account, you may add/remove delegates or other managers for that account on the Delegate Account Management (DAM) app at\nhttps://dam.sfu.ca\n.\nI'VE ADDED DELEGATES TO MY SPONSORED ACCOUNT, HOW DOES DELEGATE LOGIN WORK FOR MY DELEGATES?\nOnce you have given delegated access to another individual, they will receive a welcome email with login instructions. You can also direct them to the how-to page on\ndelegate login for sponsored account\nfor more details.\nI AM A DELEGATE FOR ONE OR MORE SPONSORED ACCOUNT(S), IS THERE A LIST THAT SHOWS ALL THE ACCOUNTS I HAVE DELEGATE ACCESS TO?\nTo view a list of delegated sponsored accounts you have access to, follow these steps:\nOpen any web-based CAS protected services (e.g.,\nSFU Mail via web browser\n)\nLog in using your own SFU account credentials with the format below:\nUsername:\n:yourcomputingID\nEnsure you have a colon in front and replace\nyourcomputingID\nwith your SFU Computing ID (e.g., :kipling).\nPassword:\nThe password for your SFU computing ID\nMFA:\nThe MFA code associated with your account\nTroubleshooting and Technical FAQ\nWHY AM I NOT SEEING MY SPONSORED ACCOUNT ON DAM?\nYou must be the sponsor of the sponsored account for your sponsored account to appear on DAM. If you are the current sponsor, and your account is not showing on DAM, the sponsored account information may be out of date. Contact the\nIT Service Desk\nor visit\nSFU SAM\nto update your sponsored account information.\nAlternatively, the sponsor can add you as a manager of the sponsored account which will allow you to see the sponsored account on DAM for you to manage delegate access.\nI SEE PERSONAL SPONSORED ACCOUNTS ON DAM, SHOULD I ENABLE DELEGATE ACCESS ON THOSE ACCOUNTS?\nIn most cases, you don't need to enable delegate access on those accounts. Enabling delegate access provides additional login methods to the sponsored account which is typically useful for sharing sponsored accounts.\nI AM NOT THE PRIMARY USER OF THE SPONSORED ACCOUNT, JUST A SPONSOR. DO I NEED TO ENABLE DELEGATE LOGIN?\nWe recommend talking to the primary user of the sponsored account. For cases where the sponsored account needs to be shared to others or transferred to other users at a relatively fast rate, you may need to enable delegate access and provide manager role on DAM to the primary user for them to manage account access.\nIn other cases where the sponsored account does not need to be shared or transferred, enabling delegate access may be unnecessary.\nDOES ENABLING DELEGATE ACCESS RESTRICT NORMAL LOGIN METHODS?\nNo, enabling delegate access means enabling an additional login method to the sponsored account on web-based CAS protected services. All existing logins and the normal method of logging into the sponsored account remain the same.\nWHAT SERVICES DOES DELEGATE LOGIN SUPPORT?\nDelegate login is only supported on web-based\nCAS\n-protected services that allow sponsored accounts to login. Services that don't allow sponsored accounts, such as FINS and myINFO, cannot use delegate login.\nI HAVE QUESTIONS OR FEEDBACK REGARDING DAM, WHO DO I CONTACT?\nIf you have need help or have any question or feedback regarding DAM, please contact the\nIT Service Desk\n.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3954", "title": "Delegated Account Management - Frequently Asked Questions", "article_id": "3954" }, { "clean_body_text": "Overview\nThis article explains how to properly recycle used toner bottles and cartridges.\nAt BURNABY/SURREY\nThrough SFU Facilities\nSubmit a request to Facilities Services to pick up empty toner cartridges.\nUnder the heading \"Services Available,\" select \"Routine Surplus Furniture and Equipment Removal.\"\nIndicate your department and the location of your building.\nThrough Document Solutions\nDrop off empty toner cartridges yourself at\nDocument Solutions.\nThrough Ricoh\nSend the empty toner cartridge back to Ricoh for recycling. A shipping label can be generated and more information can be found on\nRicoh's toner bottle and cartridge recycling page.\nAt VANCOUVER\nThrough Ricoh\nSend the empty toner cartridge back to Ricoh for recycling. A shipping label can be generated and more information can be found on\nRicoh's toner bottle and cartridge recycling page.\nThrough Document Solutions via Intercampus Mail\nDepartments can box up old toner cartridges and put it in intercampus mail. They will also place a label that is provided by Document Solutions on the package to:\nSFU Document Solutions, 8888 University Dr, Burnaby, BC V5A 1S6\nIf you do not have the label that is provided by Document Solutions, address the package to: SFU Document Solutions, 8888 University Dr, Burnaby, BC V5A 1S6.\nRelated Articles (1)\nReplace Printer Toner\nLearn how to replace the printing toner for SFU Print devices.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3955", "title": "Recycling Used Toner Cartridges", "article_id": "3955" }, { "clean_body_text": "Overview\nThis article explains how to connect to the\nSFUNET-SECURE\nand\neduroam\nnetworks on your mobile devices. Students, faculty and staff should use\nSFUNET-SECURE\n, the secure wireless network on campus. You also have access to wireless services at cooperating institutions in Canada, US, Asia and Europe using\neduroam\n.\nGuests to SFU campus who don't have an SFU computing ID can create a temporary account and connect to SFUNET-GUEST.\nDetails\nPhones and Tablets\niphone/ipad\nOpen\nSettings\non your device.\nSelect\nWi-Fi.\nSelect\nSFUNET-SECURE\nor\neduroam.\nEnter your computingID@sfu.ca and your SFU password. Then tap\nJoin.\nTrust the SFU certificate by tapping\nTrust.\nAndroid Devices\nDevice settings will vary from manufacturer to manufacturer:\nOpen\nWi-Fi Settings.\nSelect\nSFUNET-SECURE\nor\neduroam.\nEnter the following information based on the settings you're prompted for:\nWi-Fi Configuration Settings\nAuthentication Protocol\nChoose\nEAP method\nPEAP\nPhase 2 Authentication\nMSCHAPv2\nCA certificate\nSFUNET-SECURE_WPA\nOnline Certificate Status\nRequest Status\nDomain\nsecure.sfu.ca\nAnonymous Identity\nLeave blank\nIdentity\ncomputingID@sfu.ca\nPassword\nSFU password\nDesktop and Laptop Computers\nmac\nOpen\nSystem Settings.\nOpen\nNetwork Settings.\nSelect\nSFUNET-SECURE\nor\neduroam.\nEnter your computingID@sfu.ca in the Username field.\nEnter your SFU password in the Password box.\nCheck the box to Remember this network.\nClick\nJoin.\nClick\nConnect.\nIf asked to trust a certificate, tick the box to always trust the certificate.\nWINDOWS\nOn the bottom task bar, click on the\nWireless\nicon.\nSelect\nSFUNET-SECURE\nor\neduroam\nfrom the list of networks.\nEnsure the\nConnect automatically\nbox is checked\n.\nClick the\nConnect\nbutton.\nWhen prompted, enter your\nSFU computingID@sfu.ca\nand\nSFU password\nand click\nOK\n.\nYou may be prompted to verify the servers identity. If so, click\nConnect\n. Windows will restart the authentication setup if\nConnect\nis not clicked quickly. If so, repeat 5 again.\nYou should now be connected to\nSFUNET-SECURE\nor\neduroam\n.\nYou should now automatically connect to SFUNET-SECURE or eduroam networks across all SFU campuses.\nIf you still can't connect, try the advanced method to connect:\nAdvanced Method\nIn some cases, it has been found the default method Windows 10/11uses to configure WPA2-Enterprise networks does not work consistently. If you are having trouble connecting or staying connected to\nSFUNET-SECURE\nor\neduroam\n, try the following procedure to set your connection up using this advanced method.\nDeleting existing Wi-Fi profiles\nOpen the search dialogue (move mouse to top-right of screen, select\n).\nEnter the term\nCommand Prompt\n.\nClick on the\nCommand Prompt\nicon until a black window appears\nType the following on command line (replace\nSFUNET-SECURE\nwith\neduroam\nconnections as appropriate):\nnetsh wlan delete profile name=\"SFUNET-SECURE\"\nSetting up the connection manually\nOpen your control panel, or right click on the wireless icon in your task bar. Choose\nOpen Network and Sharing Center\nSelect\nSet up a new connection or network.\nSelect\nManually connect to a wireless network.\nEnter\nSFUNET-SECURE\nas the network name.\nChoose\nWPA2-Enterprise\nas the security type.\nEnsure\nStart this connection automatically\nis selected\nClick\nNext\n. You should be presented with a request to\nChange connection settings\n. Select this option.\nConfiguring the security settings for the connection\nClick the\nSecurity\nTab.\nChange the network authentication method to\nMicrosoft: EAP-TTLS\n.\nEnsure that\nRemember my credentials for this connection each time I'm logged on\nis selected.\nClick the\nAdvanced Settings button.\nCheck the\nSpecify authentication mode\nand choose\nUser authentication.\nClick\nSave credentials\nand enter your computing ID and password.\nClick\nOK\nand close all open configuration dialogues.\nConnect to the\nSFUNET-SECURE\nor\neduroam\nnetwork you just configured. You will likely be prompted to trust a certificate before proceeding. Click\nConnect\n.\nYou should now automatically connect to SFUNET-SECURE or eduroam networks across all SFU campuses.\nLINUX\nNote:\nThis guide is to serve as a best-effort attempt to provide the required configuration steps to connect to the SFUNET-SECURE or eduroam networks using a vanilla install of Ubuntu. Because of the various levels of hardware, software and driver support of Linux-based devices, your mileage may vary.\nOpen the\nSystem\nmenu.\nSelect\nPreferences.\nSelect\nNetwork Connections\nfrom the menu.\nClick on the\nWireless\ntab.\nSelect the\nWireless Networks\ntab.\nEnsure that\nSFUNET-SECURE\nor\neduroam\nis not already in the\nNetworks\nlist. If so, remove it.\nClick the\nAdd\nbutton.\nEnter the following configuration details (settings are case-sensitive!):\nConnection Name\n\"SFUNET-SECURE\" or \"eduroam\"\nSSID\n\"SFUNET-SECURE\" or \"eduroam\"\nMode\n\"Client\" or \"Infrastructure\"\nBSSID\nLeave blank\nMAC Address\nLeave blank\nMTU\nAutomatic\nClick the\nWireless Security\ntab.\nEnter the following configuration details (settings are case-sensitive):\nSecurity\nWPA & WPA2 Enterprise\nAuthentication\nTunneled TLS\nAnonymous Identity\nYour computingID@sfu.ca\nCA Certificate\nLeave blank\nInner Authentication\nPAP\nUsername\nYour computingID@sfu.ca\nPassword\nYour password\nIf you are prompted to use a CA Certificate, you can do so by downloading the\nThawte Premium Server CA\ncertificate (you will have to do this before you connect to wireless). You may also choose to proceed without checking the certificate.\nYou should now be connected to the SFUNET-SECURE or eduroam networks across all SFU campuses.\nOther Devices and Operating Systems\nOther Devices\nFor any device that is capable of secure wireless and\nWiFi 5\n(WPA2-Enterprise), here are the basic requirements to connect:\nWireless Configuration Settings\nInformation required\nEnter or Select\nNetwork SSID\nSFUNET-SECURE or eduroam\nAuthentication Method\nWPA2 (sometimes called WPA2-Enterprise)\nData Encryption Method\nAES\nEAP Type\nPEAP or EAP-TTLS\nAuthentication Protocol\nMS-CHAPv2 for PEAP, PAP for EAP-TTLS\nUsername\ncomputingID@sfu.ca\nuse SFUNET with Older devices\nIf you have an older device and you're having trouble connecting to SFUNET-SECURE or eduroam networks, you can try to connect to SFUNET instead. SFUNET is an older, insecure wireless network meant for basic connectivity. Currently, there are no traffic restrictions and all wireless devices should be supported.\nTo connect to SFUNET:\nOpen your device's Wi-Fi settings and select\nSFUNET\n. The captive Wi-Fi portal should appear.\nEnter your SFU computing ID and password into the web portal. Then select\nLog In\n.\nGuest Access\nIf you don't have an SFU computing ID, you can still connect to a wireless network by using the SFUNET-GUEST network.\nCreate an account and connect to SFUNET-GUEST\nOpen your device's Wi-Fi's settings.\nConnect to\nSFU-Guest\n. A captive portal will appear with the next steps to proceed.\nAfter reading the terms and conditions, tap on\nAgree and Continue.\nTap on\nCreate a Temporary Account.\nEnter your name, email address, and phone number. Then tap on\nCreate Account.\nOn the login page, enter the corresponding email address and password received via SMS.\nTroubleshooting connection issues\nIf you're having difficulty connecting to the Wi-Fi, you can try the following:\nVerify your username and password. You should be able to sign goSFU or SFU Mail with the same credentials\nRemove the Wi-Fi profile or forget network settings\nRestart your device\nEnsure the latest wireless drivers are installed (macOS includes drivers as part of the operating system updates). Drivers make a significant difference to the performance of your wireless connection. You can find the newest available driver for your wireless device from the vendor's website.\nDisable any power saving features on the wireless card.\nUse devices that support at minimum WiFi 5 (802.11ac) on the 5ghz band. Use the\nWi-Fi Certified Product Finder\nto determine if your device supports WiFi 5.\nTurn off \"Private Wi-Fi Address\" or \"Limit IP Address Tracking\" features (iOS)\nGet help from IT Services\nIf you're still having difficulty connecting to Wi-Fi, please visit one of our\nIT Service Centres\nfor assistance:\nBurnaby:\nP9300 or WMC 2262\nSurrey:\nSRY-C 353\nVancouver:\nHC1300\nIf you have any other questions about Wi-Fi, please submit a ticket:\nSubmit a ticket\nOverview\nThis article explains how to connect to the\nSFUNET-SECURE\nand\neduroam\nnetworks on your mobile devices. Students, faculty and staff should use\nSFUNET-SECURE\n, the secure wireless network on campus. You also have access to wireless services at cooperating institutions in Canada, US, Asia and Europe using\neduroam\n.\nSFUNET-SECURE\neduroam\nSFUNET-SECURE\neduroam\nGuests to SFU campus who don't have an SFU computing ID can create a temporary account and connect to SFUNET-GUEST.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3956&SIDs=950", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3956&SIDs=951", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3956&SIDs=961" ], "tags": [ "WiFi", "wifi-setup", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3956", "title": "Connecting to Wireless Networks Using Automatic Setup (all devices)", "article_id": "3956" }, { "clean_body_text": "Overview\nThis article explains how to manually connect to SFUNET-SECURE and eduroam networks on your Android device. In most cases, the\nautomatic setup process is preferred\n.\nDetails\nNote:\nConfiguration settings will vary from manufacturer to manufacturer.\nOpen your\nWi-Fi Settings\non the phone\nSelect\nSFUNET-SECURE\nor\neduroam\nEnter the following information based on the settings you're prompted for:\nWi-Fi Configuration Settings\nAuthentication Protocol\nChoose\nEAP method\nPEAP\nPhase 2 Authentication\nMSCHAPv2\nCA certificate\nSFUNET-SECURE_WPA\nOnline Certificate Status\nRequest Status\nDomain\nsecure.sfu.ca\nAnonymous Identity\nLeave blank\nIdentity\ncomputingID@sfu.ca\nPassword\nSFU password\nIf the above does not connect, try the following:\nSelect\nDo Not Verify\nfor\nCertification\nor\nCA certificate\nFailure will result from selecting either\nREQUIRE\noption\nfor\nCertification\nor\nCA certificate\nOverview\nThis article explains how to manually connect to SFUNET-SECURE and eduroam networks on your Android device. In most cases, the\nautomatic setup process is preferred\n.\nautomatic setup process is preferred", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3957&SIDs=950", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3957&SIDs=951", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3957&SIDs=961" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3957", "title": "Connecting to wireless networks using manual setup (Android)", "article_id": "3957" }, { "clean_body_text": "Overview\nThis article explains how to manually connect to SFUNET-SECURE and eduroam networks on your iOS or iPadOS device. In most cases, the\nautomatic setup process is preferred\n.\nDetails\nOpen the\nSettings\napp on your device\nSelect\nWi-Fi\nSelect\nSFUNET-SECURE\nor\neduroam\nEnter your computingID@sfu.ca and your SFU password. Then tap\nJoin\nTrust the SFU certificate by tapping\nTrust\nYou should now be connected to the SFUNET-SECURE or eduroam networks across all SFU campuses.\nOverview\nThis article explains how to manually connect to SFUNET-SECURE and eduroam networks on your iOS or iPadOS device. In most cases, the\nautomatic setup process is preferred\n.\nautomatic setup process is preferred", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3959&SIDs=950", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3959&SIDs=951", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3959&SIDs=961" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3959", "title": "Connecting to wireless networks using manual setup (iOS, iPadOS)", "article_id": "3959" }, { "clean_body_text": "Overview\nThis article explains how to manually connect to SFUNET-SECURE and eduroam networks on your macOS computer. In most cases, the\nautomatic setup process is preferred\n.\nDetails\nOpen\nSystem Preferences\nOpen\nNetwork\nsettings\nSelect\nSFUNET-SECURE\nor\neduroam\nEnter your\ncomputingID@sfu.ca\nin the Username box\nEnter your SFU password in the Password box\nCheck the box to\nRemember this network\nClick\nJoin\nClick\nConnect\nIf asked to trust a certificate, tick the box to always trust the certificate.\nYou should now automatically connect to SFUNET-SECURE or eduroam networks across all SFU campuses when in range.\nOverview\nThis article explains how to manually connect to SFUNET-SECURE and eduroam networks on your macOS computer. In most cases, the\nautomatic setup process is preferred\n.\nautomatic setup process is preferred", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3960&SIDs=950", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3960&SIDs=951", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3960&SIDs=961" ], "tags": [ "SFUNET", "SFUNET-MAC-OS", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3960", "title": "Connecting to Wireless Networks Using Manual Setup (mac OS)", "article_id": "3960" }, { "clean_body_text": "Overview\nThis article explains how to manually connect your Windows computer to SFUNET-SECURE and eduroam networks. Windows 7 and lower are not supported.\nDetails\nSIMPLE METHOD\nOn the bottom task bar, click on the\nWireless\nicon.\nSelect\nSFUNET-SECURE\nor\neduroam\nfrom the list of networks.\nEnsure the\nConnect automatically\nbox is checked\n.\nClick the\nConnect\nbutton.\nWhen prompted, enter your\nSFU computingID@sfu.ca\nand\nSFU password\nand click\nOK\n.\nYou may be prompted to verify the servers identity. If so, click\nConnect\n. Windows will restart the authentication setup if\nConnect\nis not clicked quickly. If so, repeat 5 again.\nYou should now be connected to\nSFUNET-SECURE\nor\neduroam\n.\nYou should now automatically connect to SFUNET-SECURE or eduroam networks across all SFU campuses when in range.\nADVANCED METHOD\nIn some cases, it has been found the default method Windows 10/11uses to configure WPA2-Enterprise networks does not work consistently. If you are having trouble connecting or staying connected to\nSFUNET-SECURE\nor\neduroam\n, try the following procedure to set your connection up using this advanced method.\nDeleting existing Wi-Fi profiles\nOpen the search dialogue (move mouse to top-right of screen, select\n).\nEnter the term\nCommand Prompt\n.\nClick on the\nCommand Prompt\nicon until a black window appears\nType the following on command line (replace\nSFUNET-SECURE\nwith\neduroam\nconnections as appropriate):\nnetsh wlan delete profile name=\"SFUNET-SECURE\"\nSetting up the connection manually\nOpen your control panel, or right click on the wireless icon in your task bar. Choose\nOpen Network and Sharing Center\nSelect\nSet up a new connection or network.\nSelect\nManually connect to a wireless network.\nEnter\nSFUNET-SECURE\nas the network name.\nChoose\nWPA2-Enterprise\nas the security type.\nEnsure\nStart this connection automatically\nis selected\nClick\nNext\n. You should be presented with a request to\nChange connection settings\n. Select this option.\nConfiguring the security settings for the connection\nClick the\nSecurity\nTab.\nChange the network authentication method to\nMicrosoft: EAP-TTLS\n.\nEnsure that\nRemember my credentials for this connection each time I'm logged on\nis selected.\nClick the\nAdvanced Settings button.\nCheck the\nSpecify authentication mode\nand choose\nUser authentication.\nClick\nSave credentials\nand enter your computing ID and password.\nClick\nOK\nand close all open configuration dialogues.\nConnect to the\nSFUNET-SECURE\nor\neduroam\nnetwork you just configured. You will likely be prompted to trust a certificate before proceeding. Click\nConnect\n.\nYou should now automatically connect to SFUNET-SECURE or eduroam networks across all SFU campuses when in range.\nOverview\nThis article explains how to manually connect your Windows computer to SFUNET-SECURE and eduroam networks. Windows 7 and lower are not supported.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3961&SIDs=950", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3961&SIDs=951", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3961&SIDs=961" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3961", "title": "Connecting to wireless networks using manual setup (Windows)", "article_id": "3961" }, { "clean_body_text": "Desktop and Mobile Device Support\nManaged Devices\nSUPPORTED OPERATION SYSTEMS (OS)\nWindows\nWindows 10 Enterprise, 64-bit\nMac\nmacOS 14, \"Sonoma\"\nmacOS 13, \"Ventura\"\nmacOS 12, \"Monterey\"\nORDERING SUPPORTED DEVICES\nPlease refer to the SFU Enterprise eStore for details.\nESTORE\nREMOTE DESKTOP\nYou can access managed Windows devices remotely using SFU VPN service.\nREMOTE DESKTOP DETAILS\nTECHNICAL DOCUMENTATION\nAccess our technical documentation. Technical documentation is only accessible to IT administrators.\nLog in to Confluence\nFrequently Asked Questions about Managed Windows Devices\nPRE-INSTALLATION FAQ\nHOW LONG WILL IT TAKE TO ENROLL MY COMPUTER IN MEM?\nGenerally, when IT staff enrol your device, Windows will restart 2 (or in rare cases 3) times over about a 15 minute period. Installation of the Endpoint Manager client and services will continue in the background and you should be able to leave campus in less than 2 hours. This may take longer if large software packages are pending.\nWILL MY WORK BE IMPACTED?\nInstallation will require a couple of reboots on your computer when the client is first installing. After that the installation will continue to run in the background without niceable impact to the user.\nIF I HAVE A LAPTOP DO I NEED TO BRING IT ON CAMPUS?\nYes. At this time, it is required to bring it to campus to do the initial install Endpoint Manager. Once this is accomplished, it will function off-campus.\nHOW WOULD IT BE CLEANED FOR COVID-19 SAFETY MEASURE?\nWe can usually have Endpoint Manager install if you are in your office or otherwise on campus and can trigger the process and monitor it remotely.\nIn the case you do need to come in to our offices:\nYou are requested to wear a mask when visiting the IT Services office\nWe recommend IT support staff use one of the following methods to service your laptop:\nuse RDP (remote desktop) or TeamViewer\nuse an external keyboard and mouse\nuse gloves and wipe down the keyboard and trackpad with alcohol-based wipes when receiving and returning the device. this ensures safety from contaminated surfaces, and alcohol-based wipes are safe for the electronics\n(\ndo not use Windex or other water-based cleaners on your laptop!\n)\nPRIVACY CONCERNS - WHAT INFORMATION DOES ENDPOINT MANAGER COLLECT?\nThe IT Services implementation of Endpoint Manager has been customized to collect only the data needed to support computers running a Microsoft Windows operating system. This information includes:\nHardware Specifications\nInstalled Applications & Usage\nServices Running\nAvailable Software Updates\nLocal User Accounts and Login/Logout Timestamps\nSecurity Status (Firewall, encryption, etc)\nConnected Peripheral Devices\nNo personal information is collected, such as the contents or names of personal files (documents, email, etc) or any browsing history. All data is stored on-premises as of July 2020.\n(If you have roaming profiles for backup on your desktop or backup on your laptop, these files are stored on SFU's servers separately from Endpoint Manager)\nPOST-INSTALLATION FAQ\nIS MY COMPUTER ENROLLED IN ENDPOINT MANAGER?\nTo find out if your computer is enrolled, look for the Endpoint Manager object found in the Windows Control Panel. Additionally, you may look for “Software Center” in your Windows Start menu.\nWHAT IS SOFTWARE CENTER?\nThe Software Center application is similar to a mobile device app store (similar to Managed Software Center on University Macs), but it provides customized content for university Windows systems. This content includes access to University approved software, maintenance task scheduling, support options, and other documentation.\nCAN I CONNECT TO SOFTWARE CENTER WHEN I AM OFF-CAMPUS?\nBeginning\nOctober 26, 2020\n, MEM clients are able to take configuration and software updates from off-campus.\nDevices that have not been on campus since this date must connect to the campus network\none last time\nin order to pick up this new policy change. The SFU VPN service is adequate for performing this from off-campus. See your local IT support staff for more information.\nHOW DO I UPDATE SOFTWARE?\nUPDATING SOFTWARE\nThe Software Center gives you the flexibility of choosing\nwhich\napplications to update and\nwhen\nto update them.\nAdditonally, the Options tab allows clients to choose \"Business Hours\" when updates should\nnot run\nin order to minimize interruptions.\nThe software install deadline is clearly shown. After this date, clients are given a couple days to defer, but after this point all updates are\nforced\nto install.\nHOW CAN I CHOOSE WHEN UPDATES RUN?\nSetting updatea auto-install options\nOpen Software Center and click the \"Options\" tab on the left. Here you may specify \"Business Hours\" which is effectively the times that MEM may not install software and updates. Please choose a reasonable time frame.\nAll software deployments have a deadline of 14 days from notifiaction. Failing to allow Windows to apply updates within this two week period will result in a forced install that may interrupt your work day!\nTECHNICAL QUESTIONS\nHOW DOES ENDPOINT MANAGER WORK?\nThe Endpoint Manager infrastructure consists of several high-performance, redundant servers which provide a database of computer information and data storage for programs, applications, and operating system images for deployment to end-user computers. Endpoint Manager uses a small software utility known as an \"agent\" to communicate with the servers. This agent inventories hardware specifications, software installation information and provides for the automated installation of software updates and security patches. Included with the agent is another application called \"Software Center\", which will be described below.\nAll client/server communication is encrypted by a certificate pair configured when the agent is installed.\nWHAT CHANGES DOES THE INSTALLATION OF ENDPOINT MANAGER MAKE TO A PC?\nEndpoint Manager installs the agent to your PC. The agent runs in the background and will not interfere with the operation of your computer. Additionally, Endpoint Manager installs the Software Center application and the Endpoint Manager control panel object.\nWILL I STILL HAVE ADMINISTRATIVE ACCESS TO MY PC?\nDevice management doesn't preclude\nownership\nnor\nadministration\nof the PC.\nManaged Windows at SFU adopts best practices for security, patching and configuration options as specified by your IT unit.\nThere will be no automatic\nchanges\nto the privileges of your user account by enrolling in Endpoint Manager. Your local IT support will contact you if changes are to be made.\nWHAT POLICIES ARE ENFORCED?\nFirewall, security, and\nApplocker\npolicies are default on all managed Windows systems at SFU. Additional distribution of policies is the responsibility of individual local IT manager. If you have any questions about what policies are enforced, please contact your local IT support.\nIT Services does provide and maintain a large catalog of software, maintenance tasks, and other links in Software Center. The Software Center catalog may also be supplemented by your local IT support, with support for self-service items (for example, Adobe Acrobat Pro to users with SFU Adobe Enterprise IDs).\nFrequently Asked Questions about Managed Mac Devices\nWHAT IS A MANAGED MAC?\nThe Endpoint Manager infrastructure consists of several high-performance, redundant servers which provide a database of computer information and data storage for programs, applications, and operating system images for deployment to end-user computers. Endpoint Manager uses a small software utility known as an \"agent\" to communicate with the servers. This agent inventories hardware specifications, software installation information and provides for the automated installation of software updates and security patches. Included with the agent is another application called \"Software Center\", which will be described below.\nAll client/server communication is encrypted by a certificate pair configured when the agent is installed.\nWILL I LOSE CONTROL OF MY MAC?\nNot necessarily. The understanding is that we work on the computer (on your behalf) so that you can focus on your work. Management does not preclude ownership nor administration of the workstation. Some owners of managed Macs are administrators on their own computers. However, most software or configuration requests can be handled quite quickly and readily (usually faster than most users can obtain the software themselves).\nDOES THIS MEAN I WON'T BE ABLE TO INSTALL PROGRAMS?\nPursuant to the previous point, it is still possible for many classes of users to install their own versions of software, either from the App Store or via other means. Additionally, it is always possible to install applications in your home ~/Applications folder to meet your organizational goals. Don't see software that you need?\nAsk for it\n, we can usually assign new software titles in minutes.\nWHICH PROGRAMS DO YOU INSTALL?\nThe list is extensive, and ever changing. Suffice to say (with a few exceptions) that any managed Mac gains access to almost ALL the software the University has license for.\nDO YOU BACKUP ALL MY FILES?\nI.T. Services is slowly rolling out a backup service for all administrative staff managed Macs. Talk to your local support person for more information.\nI DON'T WANT TO BE MANAGED, CAN I STILL RECEIVE SUPPORT?\nThe managed Mac team at Simon Fraser University has an ongoing committment to ensuring a safe, reliable and productive computing environment on campus. To this end, we try and respond to all\nreasonable\nrequests for help. For more information, simply email\nmac-help@sfu.ca\nRelated Articles (1)\nUpgrade Your Device to Windows 11\nManaged devices upgrading from Windows 10 to Windows 11.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3962", "title": "Managed Devices Overview and FAQs", "article_id": "3962" }, { "clean_body_text": "Overview\nThis article explains how to manually connect to SFUNET-SECURE and eduroam networks on your Linux (Ubuntu) computer. In most cases, the\nautomatic setup process is preferred\n.\nDetails\nNote:\nThis guide is to serve as a best-effort attempt to provide the required configuration steps to connect to the SFUNET-SECURE or eduroam networks using a vanilla install of Ubuntu. Because of the various levels of hardware, software and driver support of Linux-based devices, your mileage may vary.\nOpen the\nSystem\nmenu\nSelect\nPreferences\nSelect\nNetwork Connections\nfrom the menu\nClick on the\nWireless\ntab\nSelect the\nWireless Networks\ntab\nEnsure that\nSFUNET-SECURE\nor\neduroam\nis not already in the\nNetworks\nlist. If so, remove it\nClick the\nAdd\nbutton\nEnter the following configuration details (settings are case-sensitive!):\nConnection Name\n\"SFUNET-SECURE\" or \"eduroam\"\nSSID\n\"SFUNET-SECURE\" or \"eduroam\"\nMode\n\"Client\" or \"Infrastructure\"\nBSSID\nLeave blank\nMAC Address\nLeave blank\nMTU\nAutomatic\nClick the\nWireless Security\ntab\nEnter the following configuration details (settings are case-sensitive):\nSecurity\nWPA & WPA2 Enterprise\nAuthentication\nTunneled TLS\nAnonymous Identity\nYour computingID@sfu.ca\nCA Certificate\nLeave blank\nInner Authentication\nPAP\nUsername\nYour computingID@sfu.ca\nPassword\nYour password\nIf you are prompted to use a CA Certificate, you can do so by downloading the\nThawte Premium Server CA\ncertificate (you will have to do this before you connect to wireless). You may also choose to proceed without checking the certificate.\nYou should now be connected to the SFUNET-SECURE or eduroam networks across all SFU campuses.\nOverview\nThis article explains how to manually connect to SFUNET-SECURE and eduroam networks on your Linux (Ubuntu) computer. In most cases, the\nautomatic setup process is preferred\n.\nautomatic setup process is preferred", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3963&SIDs=950", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3963&SIDs=951", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3963&SIDs=961" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3963", "title": "Connecting to wireless networks using manual setup (Linux - Ubuntu)", "article_id": "3963" }, { "clean_body_text": "Overview\nThis article provides the basic requirements to connect to SFUNET-SECURE and eduroam networks on a device that is not covered by the\nautomatic wireless setup guide\n.\nDetails\nFor any device that is capable of secure wireless and\nWiFi 5\n(WPA2-Enterprise), here are the basic requirements to connect:\nWireless Configuration Settings\nInformation required\nEnter or Select\nNetwork SSID\nSFUNET-SECURE or eduroam\nAuthentication Method\nWPA2 (sometimes called WPA2-Enterprise)\nData Encryption Method\nAES\nEAP Type\nPEAP or EAP-TTLS\nAuthentication Protocol\nMS-CHAPv2 for PEAP, PAP for EAP-TTLS\nUsername\ncomputingID@sfu.ca\nOverview\nThis article provides the basic requirements to connect to SFUNET-SECURE and eduroam networks on a device that is not covered by the\nautomatic wireless setup guide\n.\nautomatic wireless setup guide", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3965&SIDs=950", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3965&SIDs=951", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3965&SIDs=961" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3965", "title": "Connecting to wireless networks using manual setup (other devices)", "article_id": "3965" }, { "clean_body_text": "Overview\nThis article explains how to connect to the SFU-Guest network on campus. Students, staff, faculty, and others with computing ID's should\nconnect to SFUNET-SECURE or eduroam using the automatic setup process\n.\nDetails\nNote:\nSFUNET-Guest accounts expire after 24 hours and guests will need to repeat the account creation process.\nREQUIREMENTS\nTo receive the SMS containing the temporary password:\nDevice language must be set to English\nSIM card must be registered with a Canadian phone number\nCREATING AN ACCOUNT AND CONNECTING TO SFU-GUEST\nOpen your device's Wi-Fi's settings\nConnect to\nSFU-Guest\n. A captive portal will appear with the next steps to proceed\nAfter reading the terms and conditions, tap on\nAgree and Continue\nTap on\nCreate a Temporary Account\nEnter your name, email address, and phone number. Then tap on\nCreate Account\nOn the login page, enter the corresponding email address and password received via SMS\nOverview\nThis article explains how to connect to the SFU-Guest network on campus. Students, staff, faculty, and others with computing ID's should\nconnect to SFUNET-SECURE or eduroam using the automatic setup process\n.\nconnect to SFUNET-SECURE or eduroam using the automatic setup process", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3966&SIDs=950", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3966&SIDs=951", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3966&SIDs=961" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3966", "title": "Connecting to the SFU-Guest Network", "article_id": "3966" }, { "clean_body_text": "Infrastructure\nData Centre Services\nSFU Cloud\nOVERVIEW\nBrowse the frequently asked questions about SFU Cloud.\nSFU Cloud FAQs\nHOW IS SFU CLOUD ACCESSED?\nSFU Cloud has a web-based portal for the deployment and management of your systems. In order to access the portal submit a TDX ticket to be enrolled in the SFU Cloud Canvas course. Upon successful completion of the course, a request will be made to the relevant Business group owner to approve the request, then access will be provided.\nHOW DO I ACCESS MY VIRTUAL SYSTEMS?\nYou can reach your systems from anywhere remotely and securely using Remote Desktop or SSH depending on the operating system of your virtual machine.\nCAN I HAVE EXTERNAL CONTRACTORS ACCESSING MY RESOURCES IN SFU CLOUD?\nYes, if they have SFU sponsored accounts they can access the portal and the systems.\nIS THERE A CHARGE INVOLVED?\nNo\nARE THE SYSTEMS SECURE?\nYes, the systems are protected by managed multi-layer firewalls plus multi-factor authentication through IT Services. The systems are patched on a regular basis to keep them secure.\nCAN I CHOOSE THE OPERATING SYSTEM FOR MY VIRTUAL MACHINE?\nYes, we have a choice of operating systems that should satisfy most requirements.", "duplicate_urls": [], "tags": [ "SFU-Cloud-FAQ", "SFU-Cloud-FAQs" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3968", "title": "SFU Cloud - FAQs", "article_id": "3968" }, { "clean_body_text": "Infrastructure\nData Centre Services\nSFU Cloud\nFeatures & Benefits of SFU Cloud\nElastic\nIncrease or decrease capacity within seconds.\nProvision one or several virtual machines simultaneously.\nEliminate wastage of reserved capacity by changing CPU, memory, disk and network on-demand on a running VM.\nProvides developers the tools to build highly available applications and protect them from common failure scenarios.\nOwner Controlled\nHave complete control of your systems including full administrative access and the ability to interact with the systems as you would with any traditionally-hosted physical machines.\nShut down or pause any system while retaining the data, and use the user portal to restart the same instance back to operation.\nAccess server consoles and take point-in-time snapshots to confidently apply server changes.\nHosting Choices\nDeploy multiple operating systems\nApply software packages to shape the platform that suits your business application needs.\nDefine and configure memory, CPU and disk size that is optimal for your application and change configurations dynamically\nInstitutionally Integrated\nTightly integrated and embedded in the SFU Data Centre allowing systems to leverage SFU’s high-bandwidth networking and advanced data protection.\nHighly Reliable\nProvides a highly redundant and reliable environment that is in-line with the SFU Disaster Recovery and Business Continuity plan.\nCritical systems are geo-replicated to a satellite data centre providing backup against a major disaster.\nSystems are backed up daily and provide RTOs that are in-line with IT Services’ backup and restore retention policy and recovery objectives.\nSecure\nIntegrates with SFU Federated Authentication for secure web service access and subsequent system access.\nKeeps your workloads and data isolated and safe from external threats and other tenants.\nComplies with provincial and federal privacy laws.\nEconomical\nSFU Cloud passes on to you the monetary benefits of running in-house infrastructure at scale in the most optimal matter\nLeveraging highly skilled IT professionals\nProviding disciplined hardware and software acquisition practices, combined with favorable pricing available to educational institutions.\nDeployment and Management of Virtual Assets\nUser manual for deploying virtual machines and managing virtual assets via SFU Cloud Portal\n.", "duplicate_urls": [], "tags": [ "SFU-Cloud-Features", "SFU-Cloud-Benefits", "Benefits-of-SFU-Cloud", "Features-of-SFU-Cloud" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3969", "title": "SFU Cloud - Features & Benefits", "article_id": "3969" }, { "clean_body_text": "Overview\nThis article provides the account, security, and system requirements, installers, and instructions to set up and connect to SFU VPN.\nAccount and Security Requirements\nSystem Requirements\nDownload and install FortiClient VPN\nConfigure the VPN Connection\nConnect to SFU VPN\nTroubleshoot your VPN connection\nSFU VPN FAQ's\nDetails\n1. Account and Security Requirements\nSFU VPN is immediately available to:\nStaff and Faculty\nGraduate Students enrolled in one or more courses\nUndergraduate Students enrolled in eligible programs or courses, such as Computing Science or Engineering\nAdditionally, your account must be enrolled in\nMulti-Factor Authentication (MFA\n).\nRequesting access\nIf you require access to SFU VPN for work or research purposes, your supervisor can\nsubmit a request\nwith the following information:\nComputing ID to grant access\nReason for access\nDuration of access\n2. System Requirements\nAs of February 24, 2025, only FortiClient VPN version 7.2.x or higher is compatible with SFU VPN.\nWindows\nWindows 10 or 11 (64 bit)\nIntel processor or equivalent (ARM-based not supported)\n2 GB RAM\n1 GB free hard disk space\nMAC\nmacOS 12.0 or newer\nIntel or M-series processors\n1 GB RAM\n1 GB free hard disk space\nLINUX\nUbuntu 18.04 or newer; Red Hat 7.4 or newer; CentOS Stream 8, 7.4 or newer; Fedora 36 and later\nWith KDE or GNOME desktop environments\nIntel processor or equivalent\n512 MB RAM\n600 MB free hard disk space\nThe full list of system requirements can be found in the\nFortiClient Administration Guide (7.2.0)\n.\n3. Download and install the FortiClient VPN\nDownload and open the corresponding installer. Then follow the on-screen instructions:\nVPN for Windows\nStep-by-step installation, configuration, and connection instructions for Windows\nVPN for Mac\nStep-by-step installation, configuration, and connection instructions for Mac\nNOTE:\nIndividuals using macOS 15.0 (Sequoia) or newer will need to do the following after installing FortiClient VPN:\nAdditional Configuration Steps\nTo grant FortiClient the necessary permissions to run on your computer:\nOpen the\nSystem Settings\napp\nSelect\nGeneral\nOpen\nLogin Item & Extensions\nScroll down the\nExtensions\nsection and select the \"i\" in Network Extensions\nToggle on the FortiTray.app to grant it access. Then select\nDone\nVPN for Linux (.rpm)\nStep-by-step installation, configuration, and connection instructions for Linux\nImportant Instructions for Ubuntu 24.04+ - Additional packages required\nVPN for Linux (.deb)\n4. Configure the SFU VPN connection\nOpen the FortiClient VPN application.\nOn the welcome screen, select \"\nI acknowledged...\n\" and then select\nI accept\n.\nSelect\nConfigure VPN\nand configure the connection as follows. Then select\nSave\n.\nConfiguration for SFU VPN\nVPN Type\nSSL-VPN\nConnection Name\nSFU VPN\nRemote Gateway\nvpn.its.sfu.ca\nCustomize Port\nChecked\nPort Number\n10443\nClient Certificate\nNone\n5. Connect to SFU VPN\nEnter your\nSFU Computing ID\nand\npassword\nthen select\nConnect\n.\nEnter your MFA code (Windows: Answer; Mac: OTP passcode; Linux: Token) when prompted.\nIf the connection is successful, you'll see a confirmation screen with the VPN connection details:\nTo close your VPN connection, select\nDisconnect\n.\nMake sure to connect to the VPN every time it's needed. The VPN disconnects when your computer is idle or sleeps. Unlike Wi-Fi, it does not re-connect automatically.\n6. Troubleshoot your VPN connection\nIf you're having difficulty connecting to SFU VPN, see\nTroubleshooting connection issues with SFU VPN\nfor common errors and resolutions before submitting a ticket.\n7. SFU VPN FAQs\n1. Can I use SFU VPN to bypass government or service restrictions?\nUnlike commercial solutions, SFU Virtual Private Network (VPN) does\nNOT\nby-pass travel restrictions or re-route traffic. For instance, SFU VPN won't help you access websites blocked by national firewalls.\n2. Can I use another VPN app to connect to SFU VPN?\nOnly FortiClient VPN is supported by IT Services. Other VPN apps may not comply with the university's security and privacy standards.\n3. WHICH services require VPN for access?\nmyINFO\n,\nFINS\n,\neTRACS\n, and Hyperion are a few of the resources that are only available while connected to the SFU on-campus network or on SFU VPN. Many online resources will be unaffected by this (such as Canvas, SFU Mail, Zoom, SFU Vault).\n4. CAN I LOG IN TO SFU VPN USING A SPONSORED / DEPARTMENTAL ACCOUNT?\nWe recommend logging in to SFU VPN using your\npersonal SFU account\n, and accessing any sponsored accounts once you are connected to the VPN.\nFor users who\nonly\nhave access to\nsponsored accounts\nfor\npersonal use\n(i.e., your sponsored account is only used by a specific individual, where the password and access to the account would never be shared with or transferred to others.), you can enroll in\nSFU's Multi-factor Authentication\nand contact the\nIT Service Desk\nfor access to the VPN.\n5. WHAT'S THE DIFFERENCE BETWEEN SFU VPN AND REMOTE DESKTOP CONNECTIONS?\nSFU VPN is a way for your own devices to securely connect with the SFU campus network without needing an on-campus workstation (such as an office PC). This lets your device directly connect to shared folders and other resources while off-campus.\nWith a\nremote desktop connection\n(also known as RDP), you remotely control an on-campus workstation by sending mouse clicks, movements and other desktop commands over the internet. RDP is a great way to access your on-campus desktop but comes with the technical overhead of maintaining an on-campus workstation.\n6. I MANAGE CREDIT CARD INFORMATION AT SFU. DOES SFU VPN MEET PCI DATA SECURITY STANDARDS?\nNo, SFU VPN is not PCI compliant. If you manage credit card information at SFU and are using SFU VPN, please follow\nSFU's best practices\n. If you have questions or concerns, please email\npci@sfu.ca\n.\nIf you have a question about SFU VPN but don't see it here, please contact the Service Desk.\nSubmit a ticket\nOverview\nThis article provides the account, security, and system requirements, installers, and instructions to set up and connect to SFU VPN.\nAccount and Security Requirements\nSystem Requirements\nDownload and install FortiClient VPN\nConfigure the VPN Connection\nConnect to SFU VPN\nTroubleshoot your VPN connection\nSFU VPN FAQ's\nAccount and Security Requirements\nAccount and Security Requirements\nSystem Requirements\nSystem Requirements\nDownload and install FortiClient VPN\nDownload and install FortiClient VPN\nConfigure the VPN Connection\nConfigure the VPN Connection\nConnect to SFU VPN\nConnect to SFU VPN\nTroubleshoot your VPN connection\nTroubleshoot your VPN connection\nSFU VPN FAQ's\nSFU VPN FAQ's", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3973&SIDs=960" ], "tags": [ "SFU-VPN", "VPN", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3973", "title": "Getting Started with SFU VPN", "article_id": "3973" }, { "clean_body_text": "OVERVIEW\nThe SFU VPN service will provide you with secure access to any shared drives spaces you regularly access while on campus. For example, your departmental file shares, Y-drive, or other departmental folders.\nTo access your shared drive space, you will need to be connected to the SFU VPN service and then invite (mount) the shared drive to your device. This how-to guide will walk you through that process.\nDetails\nChoose your operating system (OS) and follow the instructions:\nWINDOWS\nSFU VPN how-to Access shared drives Windows\nMAC\nSFU VPN how-to Access shared drives MacOS\nLINUX\nSFU VPN how-to Access shared drives Linux\nOVERVIEW\nThe SFU VPN service will provide you with secure access to any shared drives spaces you regularly access while on campus. For example, your departmental file shares, Y-drive, or other departmental folders.\nTo access your shared drive space, you will need to be connected to the SFU VPN service and then invite (mount) the shared drive to your device. This how-to guide will walk you through that process.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3976&SIDs=960" ], "tags": [ "Accessing-Shared-Drives-via-SFU-VPN", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3976", "title": "Accessing Shared Drives via SFU VPN", "article_id": "3976" }, { "clean_body_text": "Overview\nThis article describes the troubleshooting steps you can take if you're having issues with wireless connections on campus.\nDetails\nUnable to connect to SFUNET-SECURE/eduroam\nIf you were able to connect to SFUNET-SECURE/eduroam in the past but can't anymore, your device may have an expired Wi-Fi profile or certificate that needs to be removed before re-connecting:\nRemoving a Wi-Fi profile or network on your mobile device\nRemoving a network certificate from Mac\nOther connection issues\nIf you can't connect or experience frequent disconnects or slow wireless service, try the following:\nEnsure you are using a valid SFU computing ID.\nEnsure you are connecting to the SFUNET-SECURE network.\nEnsure all operating system updates are installed.\nEnsure the latest wireless drivers are installed (macOS includes drivers as part of the Operating System updates). Drivers make a significant difference to the performance of your wireless connection. Please find the newest available driver for your wireless device from the vendor's website.\nDisable any power saving features on the wireless card.\nUse devices that support at minimum WiFi 5 (802.11ac) on the 5ghz band. Use the\nWi-Fi Certified Product Finder\nto determine if your device supports WiFi 5.\nReport an issue\nIf after following the above suggestions connectivity has not improved, please\nreport an issue\nand provide the following information:\nYour first and last name\nYour SFU computing ID\nYour wireless MAC address\nYour wireless IP address\nYour device type and Operating System version (for example, iPhone running iOS 15.4, PC laptop running Windows 11, etc.)\nBuilding and room number where you are experiencing the connectivity issue\nThe date and time(s) you are experiencing the connectivity issue\nWhat is the nature of the connectivity issue?\nAre you able to connect to wireless and browse\nwww.sfu.ca\n?\nIs the connection slow?\nDoes the wireless connection fail intermittently or totally?\nDid you note others in the area experiencing the connectivity issue?\nOther resources\nThe following references may be of use for both troubleshooting and general information:\nFix Wi-Fi connection issues in Windows (Microsoft)\nWireless LAN (Wikipedia)\nOverview\nThis article describes the troubleshooting steps you can take if you're having issues with wireless connections on campus.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3978&SIDs=950", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3978&SIDs=951", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3978&SIDs=961" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3978", "title": "Troubleshooting wireless connection issues", "article_id": "3978" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nMulti-Factor Authentication (MFA)\nManage MFA Settings\nOVERVIEW\nIf you wish to\nswitch to a different mobile device\nfor multi-factor authentication, follow the instructions outlined below to add your new device, then remove your old MFA device.\nPart 1. Add MFA Device or App\nPart 2. Remove MFA Device or App\nPart 1. Add MFA Device or App\nNote:\nIf you already have one MFA device and adding an additional device, be sure to review\nMFA Multi-Device Registration\nfor best practices. Adding additional MFA devices will\nexpose your account to higher security risks\nthan the accounts that are registered with just one device.\nStep 1\n. Log in to the\nSFU MFA Management App\n, using your SFU credentials.\nAccess the SFU MFA Management App\nNote:\nIf you no longer have access to your old device, you can use one of your emergency login codes to complete the login process.\nStep 2\n. Click the \"\nAdd MFA Device\"\nand select if you wish to add a mobile device or hardware token as your MFA device.\nStep 3.\nFollow the instructions on the screen to complete the process of adding your new device or app.\nFor additional detailed instructions, visit\nSetup MFA\n.\nPart 2. Remove MFA Device or App\nNote:\nRemoving your MFA devices and apps will not turn off multi-factor authentication on your SFU account.\nStep 1\n. Log in to the\nSFU MFA Management App\n, using your SFU credentials.\nAccess the SFU MFA Management App\nNote:\nIf you no longer have access to your old device, you can use one of your emergency login codes to complete the login process.\nStep 2\n. On the device or app you wish to remove, select the\ntrash bin button\n.\nStep 3.\nEnsure that you are removing the correct device or app. To confirm the removal, select\ncontinue\n.\nStep 4.\nYou will see a confirmation message that your MFA device or app have been removed.\nIt will no longer appear on the home page of the MFA Management App and device selection upon MFA login.\nRelated Services / Offerings (1)\nMulti-Factor Authentication (MFA)\nSFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3980&SIDs=954" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3980", "title": "Add or Remove MFA Devices and Apps", "article_id": "3980" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nMulti-Factor Authentication (MFA)\nManage MFA Settings\nOVERVIEW\nThe following are some additional preferences you can set on the\nSFU MFA Management App\nfor a better MFA experience:\nSet default MFA device for login\nRename an MFA device\nSet Default MFA Device for Login\nStep 1\n. Log in to the\nSFU MFA Management App\n, using your SFU credentials.\nAccess the SFU MFA Management App\nStep 2\n. On the device you wish to set as your default MFA device, click the\nstar button\n.\nNote\n: You can only set one device as a default.\nStep 3.\nYou can review the changes upon your next MFA login.\nIf you have multiple MFA devices, your default MFA device will be on the top and automatically selected for you upon login.\nRename an MFA Device\nStep 1\n. Log in to the\nSFU MFA Management App\n, using your SFU credentials.\nAccess the SFU MFA Management App\nStep 2\n. On the device or app you wish to rename, select the\npencil button\n.\nStep 3.\nEnter a name for your device or app. Once you are done, select\nSave\n.\nStep 4.\nYou can review the changes upon your next MFA login.\nIf you have multiple MFA devices, this will allow you to easily identify your devices.\nRelated Services / Offerings (1)\nMulti-Factor Authentication (MFA)\nSFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3982&SIDs=954" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3982", "title": "Additional Preferences", "article_id": "3982" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nMulti-Factor Authentication (MFA)\nManage MFA Settings\nOVERVIEW\nYou can manage your 8-digit emergency login codes on the\nSFU Management App\n. Follow the instructions outlined below to view or generate emergency login codes.\nNote\n: Emergency logins codes should\nonly\nbe used when you\ndo not have access to your usual MFA codes\ngenerated from your MFA device. For example, when you forgot, lost, or broke your mobile device or hardware token.\nFor more information on the differences between MFA codes and emergency login codes, please visit our\nFAQ\npage.\nDETAILS\nStep 1\n. Log in to the\nSFU MFA Management App\n, using your SFU credentials.\nAccess the SFU MFA Management App\nStep 2\n. Go to the \"\nEmergency Login Codes\n\" tab. Under this tab, you can:\nView\ncurrent emergency login codes\nGenerate\nnew emergency login codes\nPrint\nthe latest emergency login codes\nNote:\nIf you have generated a new set of emergency login codes, please discard any previous emergency login codes to avoid confusion.\nHow do I securely store my emergency login codes?\nKeep your emergency login codes safe by following these important tips:\nStore your emergency login codes in a\nsafe, accessible place\nnearby you, such as your wallet.\nDo not store your emergency login codes on\nCAS-protected services\nsuch as your SFU Mail account, as you won't be able to access them if you don't have your phone or hardware token.\nNever share\nyour emergency login codes with anyone.\nYou can generate new emergency login codes at any time by going to the\nSFU MFA Management App\n.\nRelated Services / Offerings (1)\nMulti-Factor Authentication (MFA)\nSFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3983&SIDs=954" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3983", "title": "View or generate Emergency Login Codes", "article_id": "3983" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nMulti-Factor Authentication (MFA)\nManage MFA Settings\nOVERVIEW\nTrusted browsers are the browsers you authenticated to \"remember me for 7 days\" at the MFA login. You can manage your trusted browsers on the\nSFU Management App\n. Follow the instructions outlined below to view or delete trusted browsers.\nDETAILS\nStep 1\n. Log in to the\nSFU MFA Management App\n, using your SFU credentials.\nAccess the SFU MFA Management App\nStep 2\n. Go to the \"\nTrusted Browsers\n\" tab. Under this tab, you can view a list of browsers you have authenticated to remember you for seven days and the date you authenticated such browser.\nIf you would like to remove any of these trusted browsers, you can click on the \"\nTrash Can\n\"\nicon\nbeside the browsers on the list. This feature can be used when:\nYou accidentally checked off the \"Remember me\" checkbox on a public computer, or\nYou would like a certain browser on your device to forget you and prompt you for MFA again.\nRelated Services / Offerings (1)\nMulti-Factor Authentication (MFA)\nSFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3984&SIDs=954" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3984", "title": "View or remove trusted browsers", "article_id": "3984" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nMulti-Factor Authentication (MFA)\nOVERVIEW\nThis article contains frequently asked questions about Multi-Factor Authentication.\nDETAILS\nGENERAL FAQ\nWho needs to set up MFA?\nMFA enrollment is required for all faculty, staff and students.\nAll faculty and staff at SFU are required to enroll in MFA\n. If you are a new employee (including TAs and RAs),\nenroll in MFA\nas soon as possible to maintain your access to SFU online services.\nAll new students are required to enroll in MFA by the third week of your first term.\nWe recommend you visit the\nstudent guide\nand enroll early to maintain your access to SFU online services.\nExisting students (pre-2022) will be required to enroll in MFA at a future date.\nWe recommend you visit the\nstudent guide\nand enroll early to maintain your access to SFU online services.\nAll sponsored accounts are required to enroll in MFA within three weeks after account activation\n. Accounts enrolled in\nDelegated Account Management\n(DAM) will be MFA-locked upon enrollment in DAM. We recommend enrolling early to maintain your access to SFU online services. Sponsored account users should visit the\nsponsored account MFA page\nfor details.\nI have a sponsored account. What do I need to do to enroll in MFA?\nWe are aware that sponsored accounts are currently used to meet a variety of business needs.\nTo help you determine next steps for your sponsored account, please refer to\nsponsored account MFA page\nfor detailed instructions on enrolling in MFA.\nI don’t have, or I am unable to use a mobile device for MFA. What can I use instead?\nIf you do not have a mobile device or do not wish to use one for MFA, using a hardware token would be an alternative. A\nhardware token\nis a small device that displays the 6-digit code for logging into MFA. Please visit the\nSet up MFA\npage for more information.\nNote:\nHardware tokens should\nnot\nbe used for backup purposes. There are dedicated\nemergency login codes\nthat serves as a backup if your mobile device is left at home, lost, or runs out of battery.\nWhich SFU applications are protected by MFA?\nCurrently, MFA at SFU is implemented for web applications that use\nSFU's Central Authentication Service (CAS)\nfor authentication. You will be prompted for your MFA code when you sign into most web applications and/or services at SFU, including:\nCAS-PROTECTED WEB APPLICATIONS\ngoSFU, Canvas\nFINS, myINFO\nSFU Mail (via a browser)\nZoom\nMicrosoft 365 (via web portal)\nSharePoint\nAEM (author.sfu.ca)\nSFU Maillist (maillist.sfu.ca)\nResearch Ethics Application system (Kuali)\nOTHER SERVICES (NON-BROWSER)\nSFU VPN\nRemote Desktop\nNote:\nFuture services at SFU will require you to be enrolled in MFA. More details will be announced with the new services.\nHOW WILL MFA CHANGE THE WAY I SIGN INTO SFU SYSTEMS?\nWith MFA, you will start by signing into SFU applications with your SFU Computing ID and password as you currently do. Next, you will be asked to type in the\n6-digit MFA code\n(changes every 30 seconds) that you see on your MFA device (e.g., mobile device/hardware token).\nThere is also the option of “remembering” your MFA sign-in for 7 days.\nNote:\nRemember to keep your MFA device nearby to sign in using the 6-digit MFA codes. You should only use your 8-digit emergency login codes as the last resort.\nCan I enroll both a hardware token and mobile device?\nNo. Currently, our system does not support multiple MFA devices.\nWill my MFA experience differ when I am travelling?\nYour MFA experience should not differ in any way when you are travelling. You will continue to be prompted every day, or every 7 days, depending on whether you have set MFA to remember you.\nUsing MFA FAQ\nWhat are the differences between MFA codes and Emergency Login Codes?\nThere are 2 types of codes you would encounter when using MFA:\nMFA code\nA\n6-digit code\nthat refreshes every 30 seconds on your mobile device or hardware token.\nMFA codes are used for\ndaily logins\n.\nEmergency Login Codes\nA set of\n8-digit codes\nthat are generated during your MFA setup and can be located in the\nSFU MFA Management App\n.\nEmergency logins codes are\nonly\nused\nwhen you\ndo not have access to your usual MFA codes\n(e.g., forgot/lost/broke your mobile device or hardware token).\nHow do I start using my MFA login? How do I retireve my MFA login codes?\nTo log in with MFA, you’ll enter your username and password as you currently do, and then type in the\n6-digit MFA code\n(changes every 30 seconds) that you see on your MFA device (e.g., mobile device/hardware token).\nThere is also the option of “remembering” your MFA sign-in for 7 days.\nNote:\nRemember to keep your MFA device nearby to sign in using the 6-digit MFA codes. You should only use your 8-digit emergency login codes as the last resort.\nHow often will I be prompted for MFA?\nBy default, you will be prompted for your MFA code every time you log into a CAS-protected SFU web application.\nIf you do not want to be prompted for MFA every time you log in, you may select the “\nRemember me on this browser for 7 days\n” checkbox just below the MFA code field.\nUpon successful sign-in, you will not be prompted for a MFA code for seven days on those browsers and devices/computers where you authenticated to “remember” your MFA sign-in.\nThis functionality allows each authenticated device/browser combination to maintain and \"remember\" your MFA authorization for 7 days.\nPlease note that you will be prompted for MFA if you perform any of the following actions:\nLog in using a different browser and device than the ones you previously authenticated to “remember” your MFA sign-in,\nClear your browsing history and/or cookies,\nEnable the browser to \"clear cookies and site data when you close all windows\",\nLog in under “incognito mode” or “private mode” on your browser, or\nLog in using the same device and browser after seven days since your last MFA sign-in.\nNote:\nTo view and/or remove the browsers you’ve allowed to “remember” your MFA login, please visit the\nSFU MFA Management App\n.\nWhat does the “Remember me on this browser for 7 days” checkbox do?\nIf you do not want to be prompted for MFA every time you log in to a web application, you may check this checkbox to have your browser remembered for 7 days. To view and/or remove the trusted browsers you authenticated to \"remember me for 7 days\", please visit\nSFU MFA Management App\n.\nPlease note that you will be prompted for MFA if you perform any of the following actions:\nLog in using a different browser and device than the ones you previously authenticated to “remember” your MFA sign-in,\nClear your browsing history and/or cookies,\nEnable the browser to \"clear cookies and site data when you close all windows\",\nLog in under “incognito mode” or “private mode” on your browser, or\nLog in using the same device and browser after seven days since your last MFA sign-in.\nWhy was \"7 days\" chosen as the time period for the browser to remember me?\n\"\n7 days\n\" was chosen as the time period to remember a browser authentication because it's an option that balances between security and convenience.\nThe most secure option would be to authenticate every login, which is the default settings if the \"Remember me on this browser for 7 days\" checkbox is not selected. The more convenient option would be to authenticate every 30 days, where some institutions have chosen this option. However, this option would bring convenience at the cost of security.\nThis time period is also frequent enough so that it could be easily incorporated into a regular routine (e.g., Tuesday is my MFA day).\nWhy does my 6-digit MFA code change every 30 seconds?\nTOTP (Time-Based One-time Passcode) protocol for multi-factor authentication requires a time-based (30 second) code that the user must enter. It changes every 30 seconds to maximize security.\nHow do I securely store my emergency login codes?\nKeep your emergency login codes safe by following these important tips:\nStore your emergency login codes in a\nsafe, accessible place\nnearby you, such as your wallet.\nDo not store your emergency login codes on\nCAS-protected services\nsuch as your SFU Mail account, as you won't be able to access them if you don't have your phone or hardware token.\nNever share\nyour emergency login codes with anyone.\nYou can generate new emergency login codes at any time by going to the\nSFU MFA Management App\n.\nWhat if my mobile device/hardware token is left at home, is lost, or runs out of battery?\nIn the case where you don't have your phone or hardware token with you, you can use one of your emergency login codes for access to your SFU account.\nWhere to locate your emergency login codes:\nWhen you first set up multi-factor authentication, you will be given a list of\none-time emergency login codes\n. Ensure to\nprint/write them down\nand\nstore them in a safe, accessible place\n, such as your wallet.\nIf you have already gone through the MFA setup process\nand missed the opportunity to print/write down the list of emergency login codes for safekeeping, be sure to\nsign into the\nSFU MFA Management App\nto retrieve or generate new emergency login codes\nbefore\nyou come across a scenario of not having your mobile device/hardware token with you.\nMOBILE DEVICE FAQ\nDo I need to have cellular service or data coverage to use the MFA Applications?\nNo. Aside from the initial app download, TOTP MFA applications do not require any internet connection, cell service, or data coverage to display the MFA codes.\nNote:\nTOTP (Time-based One-time Password) protocol for multi-factor authentication requires a time-based (30 second) code that the user must enter. It changes every 30 seconds to maximize security.\nWill my personal information be collected through MFA and/or the MFA app?\nNo. SFU’s MFA service is built and hosted at SFU and does not collect personal information. In addition, the recommended mobile app, LastPass Authenticator, does not collect personal information.\nHow it works\n: When you scan the QR code with your mobile app as part of the initial MFA setup, the app is obtaining a secret key from SFU’s MFA servers from which your MFA login codes will be generated.\nFrom that point onward, there is no MFA-related communication made from your mobile app. Your mobile app only relies on your mobile device’s time and the secret key for the MFA login code generation every 30 seconds.\nThis is also why the app does not require cellular service nor an internet connection to function.\nNote:\nSFU recommends LastPass Authenticator because of the benefits it provides to users, but we are\nnot affiliated\nwith LastPass Authenticator or any third-party MFA applications. You are free to choose any of the MFA mobile apps that support the TOTP protocol.\nWhy is LastPass Authenticator recommended?\nWe recommend LastPass Authenticator because:\nIt's free to use,\nIt does not collect personal information (only requests file permissions for storing your MFA locally, and camera permissions for scanning QR code),\nIt does not require an internet connection to function (aside from the initial app download), and\nIt's reputable and well-known MFA mobile app.\nNote:\nSFU recommends LastPass Authenticator because of the user benefits described above, but we are\nnot affiliated\nwith LastPass Authenticator or any third-party MFA applications. You are free to choose any of the MFA mobile apps that support the TOTP protocol.\nI already have an app that does MFA, can I use that?\nApplications that support the TOTP protocol will work for MFA at SFU. If you already have a MFA application that you are using for other services, you may continue to use that application for MFA at SFU as well.\nNote:\nSFU recommends LastPass Authenticator because of the benefits it provides to users, but we are\nnot affiliated\nwith LastPass Authenticator or any third-party MFA applications. You are free to choose any of the MFA mobile apps that support the TOTP protocol.\n*\nTOTP (Time-based One-time Password) protocol for multi-factor authentication requires a time-based (30 second) code that the user must enter. It changes every 30 seconds to maximize security.\nCan use a tablet or other mobile device that is not a smartphone for MFA?\nAny \"smart device\", such as iPad or Android tablet, can be used to run an MFA application.\nNote:\nMFA applications do not require any cell service or data coverage to work, but you will need internet access when you first download the application onto your device.\nI've recently acquired a new mobile device. What do I need to do?\nTo change the mobile device you use for MFA, please follow the instructions outlined on the\nChange MFA device\npage.\nHARDWARE TOKEN FAQ\nhow do I obtain a hardware token?\nPlease select one of the two options below:\nFor students, alumni, retirees and sponsored accounts\nwho are unable to or cannot use a mobile device for MFA, hardware tokens are available for purchase at the SFU Bookstore either in-store or\nonline\n.\nFor staff and faculty accounts\n, please visit\nRequest a Hardware Token\n.\nCan hardware tokens be mailed outside of Canada?\nYes, hardware tokens are sent via Canada Post Lettermail™.\nCan I have someone else to pickup the hardware token on my behalf?\nIf you are purchasing a hardware token from the\nSFU Bookstore\n, yes. Hardware tokens are tied to a specific user upon purchase.\nIf you are a staff or faculty requesting a hardware token, please contact\nIT Service Desk\nif token pickups are available when submitting a request.\nCan I get a new hardware token if I lose mine?\nTo replace a lost hardware token, see the two options below:\nFor students, alumni, retirees and sponsored accounts\n, a new hardware tokens will need to be purchase at the SFU Bookstore either in-store or\nonline\n.\nFor staff and faculty accounts\n, please visit\nRequest a Hardware Token\n.\nNote:\nIf you have lost your hardware token, use your\nMFA emergency codes\nto log into your account while obtaining a replacement hardware token or\nswitch to mobile\n.\nCan I use my personal hardware token (OTP token device) instead of requesting one?\nNo, since the hardware tokens are pre-programmed to your SFU account before giving it to you, using your own or personal hardware tokens will not be compatible with our systems.\nHow long will the battery last on my token?\nThe battery life of hardware tokens are expected to last at least around 4 to 5 years.\nTROUBLESHOOTING FAQ\nWhy is my browser not remembering my MFA login for 7 days?\nBy checking off the \"Remember me on this browser for 7 days\" checkbox at the login page, you can set your browser on a specific device to remember your MFA login for 7 days.\nThe following are some common reasons as to why a browser may fail to remember your MFA login for 7 days:\nClear your browsing history and/or cookies,\nEnable the browser to \"clear cookies and site data when you close all windows\",\nLog in under “incognito mode” or “private mode” on your browser,\nLog in using a different browser and device than the ones you previously authenticated to “remember” your MFA sign-in, or\nLog in using the same device and browser after seven days since your last MFA sign-in.\nTo view and/or remove the trusted browsers you authenticated to \"remember me for 7 days\", please visit\nSFU MFA Management App\n.\nIf your browser still doesn't remember your MFA login for 7 days, your browser may have outdated MFA cookies. Follow these steps to remove existing MFA cookies:\nVisit the\nSFU MFA Management App\nand select \"Trusted Browsers\" tab,\nRemove all your trusted browsers by clicking on the Trash Bin,\nClear your browsing history and/or cookies.\nRelated Articles (1)\nMulti-Factor Authentication - Students\nThis article is designed to provide students with a high-level summary of the MFA enrollment.\nRelated Services / Offerings (1)\nMulti-Factor Authentication (MFA)\nSFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3985&SIDs=954" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3985", "title": "MFA FAQ", "article_id": "3985" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nMulti-Factor Authentication (MFA)\nOVERVIEW\nAn extra layer of protection for your account\nIs that really you logging in?\nIn a remote work environment, attackers are using increasingly sophisticated ways of obtaining your password.\nSFU’s Multi-Factor Authentication (MFA)\nis an extra layer of protection that can be added to your SFU account to drastically increase its security.\nBy using MFA, your digital identity, data, and access to systems are still protected even if your password is compromised.\nDid you know?\nOn average, there are\n4,000,000+ logins per month\nto SFU web applications protected by CAS.\nEach month, SFU detects and remediates\n200+ unauthorized logins\nfrom stolen, phished, or guessed credentials.\nIt only takes\none compromised account\nto put digital identities, sensitive data, and infrastructure at high risk.\nHOW DOES MFA WORK?\n\"Multi-factor\" refers to using two or more independent items to verify your identity, typically:\nsomething you know\n(i.e., your SFU computing ID and password), and\nsomething you have\n(i.e., a time-based passcode from your mobile device/hardware token).\nThis creates a layered defense, preventing further unauthorized access from your SFU account if your password is compromised.\nWhat SFU applications are protected by MFA?\nCurrently, MFA at SFU is implemented for web applications that use\nSFU's Central Authentication Service (CAS)\nfor authentication. You will be prompted for your MFA code when you sign into most web applications and/or services at SFU, including:\nCAS-PROTECTED WEB APPLICATIONS\ngoSFU, Canvas\nFINS, myINFO\nSFU Mail (via a browser)\nZoom\nMicrosoft 365 (via web portal)\nSharePoint\nAEM (author.sfu.ca)\nSFU Maillist (maillist.sfu.ca)\nResearch Ethics Application system (Kuali)\nOTHER SERVICES (NON-BROWSER)\nSFU VPN\nRemote Desktop\nLearn more about CAS\nWhat is using MFA like?\nCurrently, only your password is used to verify that it’s you logging in with your SFU Computing ID.\nWith MFA, you’ll enter your password as you currently do, and then will be asked for a\ntime-based MFA code\nthat only you have access to on your mobile device/hardware token. There is also the option of “remembering” your MFA sign-in for seven days.\nEven if an attacker obtains your password, they won’t be able to complete the login process without the time-based code. This is how MFA acts as an additional layer of defense to protect against unauthorized access to your data.\nPlease note, your mobile device/hardware token will need to be close by when you sign into a CAS-protected application.\nWhat if my mobile device/hardware token is left at home, is lost, or runs out of battery?\nIn the case where you don't have your phone or hardware token with you, you can use one of your emergency login codes for access to your SFU account.\nWhere to locate your emergency login codes:\nWhen you first set up multi-factor authentication, you will be given a list of\none-time emergency login codes\n. Ensure to\nprint/write them down\nand\nstore them in a safe, accessible place\n, such as your wallet.\nIf you have already gone through the MFA setup process\nand missed the opportunity to print/write down the list of emergency login codes for safekeeping, be sure to\nsign into the\nSFU MFA Management App\nto retrieve or generate new emergency login codes\nbefore\nyou come across a scenario of not having your mobile device/hardware token with you.\nReady to set up MFA?\nThe initial setup includes three parts which will take approximately 5 minutes.\nSet Up MFA\nRelated Services / Offerings (1)\nMulti-Factor Authentication (MFA)\nSFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3986&SIDs=954" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3986", "title": "What is MFA", "article_id": "3986" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nMulti-Factor Authentication (MFA)\nSet Up MFA\nOVERVIEW\nPlease select the device you are planning to use for MFA and proceed to the setup instructions:\nMOBILE DEVICE\nRecommended for most MFA users\nas it offers the best experience.\n⭐\nIt's more convenient\nEstimated 5-minute setup experience\nto complete the enrollment.\nCan be set up at any time\nwith the\nself-service instructions\n.\nNo additional devices to carry with you\n; most individuals already keep their mobile devices close by.\nLastPass Authenticator mobile app benefits\n:\nLightweight app (i.e., approximately equivalent to the size of a photo)\nNo personal info collected/tracked\nNo internet/data connection needed to function\nFree of charge to use\nWell-known and reputable vendor\nOther mobile app options available\n; many free apps are available on the app store that supports SFU's MFA.\n⭐\nMFA code can only be accessed by authorized individual of the mobile device\nIf lost or stolen, your mobile device may have biometric or other protections (e.g., your phone's passcode lock) that further protect your MFA codes from unauthorized access.\nSet up MFA using Mobile Device\nHARDWARE TOKEN\nAvailable as an alternative for those who cannot or do not wish to use a mobile device for any reason.\nIt's less convenient\nNeed to obtain a physical token\nby purchasing or submitting a request to begin the enrollment process.\nAn additional device to carry with you\n; can be easily misplaced due to the small size.\nNon-serviceable\n,\nnon-rechargeable battery\nwith limited life span.\nNo display backlighting\n; may be more difficult for some individuals to see codes.\nMore prone to \"invalid code\" errors\n; hardware tokens run on their own built-in timing devices to generate codes that may fall out of synchronization with SFU's MFA servers. If this occurs, you will need to contact the IT Service Desk for a reset.\nMFA code is displayed on the token and no authorization is needed to access the codes\nIf lost or stolen, a hardware token has no further protections in place to prevent unauthorized access to your MFA codes.\nYou would need to immediately report a lost/stolen hardware token to the IT Service Desk to request its deactivation.\nSet up MFA using hardware token\nEQUIPMENT NEEDED FOR THE SET UP\nFor the best experience, you will need the following equipment for your MFA set up:\nThe\ndevice you are planning to use for MFA\n(i.e., your mobile device or hardware token), and\nA\nlaptop/desktop\nto assist with the enrollment.\nRelated Services / Offerings (1)\nMulti-Factor Authentication (MFA)\nSFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3987&SIDs=954" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3987", "title": "Set Up MFA Overview", "article_id": "3987" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nMulti-Factor Authentication (MFA)\nSet Up MFA\nOVERVIEW\nThis article outlines the 3 parts needed to set up your mobile device for MFA, and it should only take approximately 5 minutes:\nPart 1. Install a MFA mobile app\nPart 2. Set up mobile device with MFA\nPart 3. Print and store emergency login codes\nPart 1. Install a MFA Mobile App\nOn your mobile device, go to the\nApp Store (iOS)\nor\nPlay Store (Android)\nand install \"\nLastPass Authenticator\n\":\nLastPass Authenticator (iOS)\nLastPass Authenticator (Android)\nNote:\nPlease download “\nLastPass Authenticator\n” and\nnot\n“LastPass Password Manager”.\nSFU is not affiliated with LastPass Authenticator or any third-party MFA applications. You are free to choose any of the MFA mobile apps that support the TOTP protocol.\nWhy is LastPass Authenticator recommended?\nWe recommend LastPass Authenticator because:\nIt's free to use,\nIt does not collect personal information (only requests file permissions for storing your MFA locally, and camera permissions for scanning QR code),\nIt does not require an internet connection to function (aside from the initial app download), and\nIt's reputable and well-known MFA mobile app.\nNote:\nSFU recommends LastPass Authenticator because of the user benefits described above, but we are\nnot affiliated\nwith LastPass Authenticator or any third-party MFA applications. You are free to choose any of the MFA mobile apps that support the TOTP protocol.\nI already have an app that does MFA, can I use that?\nApplications that support the TOTP protocol will work for MFA at SFU. If you already have a MFA application that you are using for other services, you may continue to use that application for MFA at SFU as well.\nNote:\nSFU recommends LastPass Authenticator because of the benefits it provides to users, but we are\nnot affiliated\nwith LastPass Authenticator or any third-party MFA applications. You are free to choose any of the MFA mobile apps that support the TOTP protocol.\n*\nTOTP (Time-based One-time Password) protocol for multi-factor authentication requires a time-based (30 second) code that the user must enter. It changes every 30 seconds to maximize security.\nPart 2. Set up mobile device with MFA\n1.\nHave your MFA mobile app ready and nearby\n.\nOn your\ndesktop or laptop computer\n,\ngo to\nmfa.sfu.ca\nto set up your mobile device. Sign in with your\nSFU computing ID\nand\npassword.\n2.\nOnce you have successfully signed in, you will see the two options available for MFA enrollment. Select \"\nI'll use my Mobile Device for MFA\n\" to begin your set up process.\nNext, read the instructions on the screen to ensure you have the equipment needed for this set up. Select \"\nContinue\n\" when you are ready.\n3.\nOn the MFA setup page, you are presented with\n3 steps\nthat correspond with the following sub points (i.e.,\n3a\n,\n3b\n, and\n3c\n):\n3a)\nLaunch the MFA mobile app on your device, and select \"\nAdd new account\n\".\n3b)\nScan the QR code presented on the MFA setup page using your mobile device.\nOnce the account is added, a\n\"Need backup?\"\nconsent window may pop up on your mobile app asking to save your account as a backup. Select\n\"No thanks\"\n.\nCan't scan the QR code?\nOn the MFA setup page, select the\n\"Can't Scan QR code\"\nbutton.\nGo to your MFA mobile app and select \"\nNo QR code?\n\". Fill in the fields presented on your MFA mobile app and select \"\nSave\n\" when you are ready.\n3c)\nOnce you have registered your mobile app, type in the 6-digit MFA code presented in the app.\nNext, select\n\"Continue\"\nto proceed to the\nfinal step\nof your MFA enrollment\n.\nPART 3. Print and store emergency login codes\nAs the final step of your MFA setup, please do one of the following to keep a record of your emergency login codes:\nSelect \"\nPrint Emergency Login Codes\"\nto print out a physical copy of your emergency login codes, or\nWrite down\nyour emergency login codes on a piece of paper.\nOnce you have documented and stored your emergency login codes safely, check the box beside \"\nI have printed and securely stored my emergency login codes\n\" and select \"\nComplete MFA Setup\n\".\nThese\n8-digit emergency login codes\nare\none-time use codes\n, and should only be used as the last resort.\nWhat are the differences between MFA codes and Emergency Login Codes?\nThere are 2 types of codes you would encounter when using MFA:\nMFA code\nA\n6-digit code\nthat refreshes every 30 seconds on your mobile device or hardware token.\nMFA codes are used for\ndaily logins\n.\nEmergency Login Codes\nA set of\n8-digit codes\nthat are generated during your MFA setup and can be located in the\nSFU MFA Management App\n.\nEmergency logins codes are\nonly\nused\nwhen you\ndo not have access to your usual MFA codes\n(e.g., forgot/lost/broke your mobile device or hardware token).\nHow do I securely store my emergency login codes?\nKeep your emergency login codes safe by following these important tips:\nStore your emergency login codes in a\nsafe, accessible place\nnearby you, such as your wallet.\nDo not store your emergency login codes on\nCAS-protected services\nsuch as your SFU Mail account, as you won't be able to access them if you don't have your phone or hardware token.\nNever share\nyour emergency login codes with anyone.\nYou can generate new emergency login codes at any time by going to the\nSFU MFA Management App\nCongratulations, you've completed your MFA setup!\nIf your MFA setup was successful, a \"\nCongratulations, your MFA registration is complete\n\" confirmation message will be shown on the final screen.\nYour MFA mobile app should now be showing a 6-digit MFA code that changes every 30 seconds.\nHow do I start using my MFA login?\nLog in with MFA is easy as 1-2-3!\nSign in to an SFU application with your SFU Computing ID and password, as you currently do.\nType in the 6-digit MFA code being displayed on your MFA mobile app.\nSelect \"Submit\" to sign in.\nNote:\nRemember to keep your mobile device nearby to sign in using the\n6-digit MFA codes\n. You should only use your\n8-digit emergency login codes\nas the last resort.\nWhat does the “Remember me on this browser for 7 days” checkbox do?\nIf you do not want to be prompted for MFA every time you log in to a web application, you may check this checkbox to have your browser remembered for 7 days. To view and/or remove the trusted browsers you authenticated to \"remember me for 7 days\", please visit\nSFU MFA Management App\n.\nPlease note that you will be prompted for MFA if you perform any of the following actions:\nLog in using a different browser and device than the ones you previously authenticated to “remember” your MFA sign-in,\nClear your browsing history and/or cookies,\nEnable the browser to \"clear cookies and site data when you close all windows\",\nLog in under “incognito mode” or “private mode” on your browser, or\nLog in using the same device and browser after seven days since your last MFA sign-in.\nRelated Services / Offerings (1)\nMulti-Factor Authentication (MFA)\nSFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3988&SIDs=954" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3988", "title": "Set Up MFA using mobile device", "article_id": "3988" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nMulti-Factor Authentication (MFA)\nSet Up MFA\nOVERVIEW\nThis article outlines the 3 parts needed to set up your hardware token for MFA:\nPart 1. Obtain a MFA hardware token\nPart 2. Set up hardware token with MFA\nPart 3. Print and store emergency login codes\nPart 1. Obtain a MFA hardware token\nIf you don’t have a mobile device or are unable to use one for MFA, using a hardware token would be an alternative. A\nhardware token\nis a small device that displays the 6-digit codes for logging into MFA.\nhow do I obtain a hardware token?\nPlease select one of the two options below:\nFor students, alumni, retirees and sponsored accounts\nwho are unable to or cannot use a mobile device for MFA, hardware tokens are available for purchase at the SFU Bookstore either in-store or\nonline\n.\nFor staff and faculty accounts\n, please visit\nRequest a Hardware Token\n.\nPart 2. Set up hardware token with MFA\n1.\nOnce you've obtained your hardware token, have it ready and nearby.\nOn your\ndesktop or laptop computer\n, go to\nmfa.sfu.ca\nto set up your hardware token. Sign in with your\nSFU computing ID\nand\npassword\n.\n2.\nOnce you have successfully signed in, you will see the two options available for MFA enrollment. Select \"\nI have a Hardware Token\n\" to begin your set up process.\nNext, read the instructions on the screen to ensure you have the equipment needed for this set up. Select \"\nContinue\n\" when you are ready.\n3.\nOn the MFA setup page, enter the serial number located on the back of your hardware token and select \"\nContinue\n\".\n4.\nPush the button on the front of your hardware token to display a 6-digit MFA code. Type in the code shown on the token display.\nNext, select \"\nContinue\n\" to proceed to the\nfinal step\nof your MFA enrollment.\nToken time drift?\nIf it's detected that the clock on your MFA token has drifted, you will see the following screen. Enter an additional code from your token to reset your token's time, and select\n\"Continue\"\nto proceed to the\nfinal step\nof your MFA enrollment.\nPART 3. Print and store emergency login codes\nAs the final step of your MFA setup, please do one of the following to keep a record of your emergency login codes:\nSelect \"\nPrint Emergency Login Codes\"\nto print out a physical copy of your emergency login codes, or\nWrite down\nyour emergency login codes on a piece of paper.\nOnce you have documented and stored your emergency login codes safely, check the box beside \"\nI have printed and securely stored my emergency login codes\n\" and select \"\nComplete MFA Setup\n\".\nThese\n8-digit emergency login codes\nare\none-time use codes\n, and should only be used as the last resort.\nWhat are the differences between MFA codes and Emergency Login Codes?\nThere are 2 types of codes you would encounter when using MFA:\nMFA code\nA\n6-digit code\nthat refreshes every 30 seconds on your mobile device or hardware token.\nMFA codes are used for\ndaily logins\n.\nEmergency Login Codes\nA set of\n8-digit codes\nthat are generated during your MFA setup and can be located in the\nSFU MFA Management App\n.\nEmergency logins codes are\nonly\nused\nwhen you\ndo not have access to your usual MFA codes\n(e.g., forgot/lost/broke your mobile device or hardware token).\nHow do I securely store my emergency login codes?\nKeep your emergency login codes safe by following these important tips:\nStore your emergency login codes in a\nsafe, accessible place\nnearby you, such as your wallet.\nDo not store your emergency login codes on\nCAS-protected services\nsuch as your SFU Mail account, as you won't be able to access them if you don't have your phone or hardware token.\nNever share\nyour emergency login codes with anyone.\nYou can generate new emergency login codes at any time by going to the\nSFU MFA Management App\n.\nCongratulations, you've completed your MFA setup!\nIf your MFA setup was successful, a \"\nCongratulations, your MFA registration is complete\n\" confirmation message will be shown on the final screen.\nYour MFA token should now be showing a 6-digit MFA code that changes every 30 seconds.\nHow do I start using my MFA login?\nLog in with MFA is easy as 1-2-3!\nSign in to an SFU application with your SFU Computing ID and password, as you currently do.\nType in the 6-digit MFA code being displayed on your MFA token.\nSelect \"Submit\" to sign in.\nNote:\nRemember to keep your hardware token nearby to sign in using the\n6-digit MFA codes\n. You should only use your\n8-digit emergency login codes\nas the last resort.\nWhat does the “Remember me on this browser for 7 days” checkbox do?\nIf you do not want to be prompted for MFA every time you log in to a web application, you may check this checkbox to have your browser remembered for 7 days. To view and/or remove the trusted browsers you authenticated to \"remember me for 7 days\", please visit\nSFU MFA Management App\n.\nPlease note that you will be prompted for MFA if you perform any of the following actions:\nLog in using a different browser and device than the ones you previously authenticated to “remember” your MFA sign-in,\nClear your browsing history and/or cookies,\nEnable the browser to \"clear cookies and site data when you close all windows\",\nLog in under “incognito mode” or “private mode” on your browser, or\nLog in using the same device and browser after seven days since your last MFA sign-in.\nRelated Services / Offerings (1)\nMulti-Factor Authentication (MFA)\nSFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3989&SIDs=954" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3989", "title": "Set Up MFA using hardware token", "article_id": "3989" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nMulti-Factor Authentication (MFA)\nOVERVIEW\nThis article is designed to provide students with a high-level summary of the MFA enrollment. For more information, please visit the\nfull website for MFA\nor see our collection of\nFAQs\n.\nARE YOU A NEW STUDENT?\nAll new students are required to enroll in MFA by the the third week of your first enrollment term.\nWe recommend enrolling prior to the beginning of the semester to maintain your access to SFU online services and to avoid disruption to your studies.\nSet up now\nSET UP\nThe following is a simplified version of the MFA enrollment instructions. For the\ncomplete instruction with screenshots\n, you can visit our\nsetup MFA using mobile device\npage.\n1. INSTALL A MFA MOBILE APP\nOn your mobile device, go to the\nApp Store (iOS)\nor\nPlay Store (Android)\nand install \"\nLastPass Authenticator\n\".\n2. SET UP MOBILE APP AT MFA.SFU.CA\nOn your computer, go to\nmfa.sfu.ca\nto set up your mobile device. Sign in with your SFU computing ID and password.\nOnce you have signed in, select \"\nI'll use my Mobile Device for MFA\n\" to begin your setup process.\nFollow the steps presented on the MFA setup page to complete your setup.\n3. PRINT EMERGENCY LOGIN CODES\nPrint a copy or write down your emergency login codes.\nOnce you have documented and stored your emergency login codes safely, check the box beside \"\nI have printed and securely stored my emergency login codes\n\" and select \"\nComplete MFA Setup\n\".\nCONGRATULATIONS, YOU'VE COMPLETED THE SETUP!\nIf your setup was successful, a \"\nYou are enrolled in Multi-factor Authentication\n\" confirmation message will be shown on the final screen.\nYour MFA mobile app should now be showing a 6-digit MFA code that changes every 30 seconds.\nNote:\nIf you are unable to or cannot use a mobile device, hardware tokens are available for purchase via the SFU Bookstore either in-store or\nonline\n.\nLog in using MFA\nLog in with MFA is easy as 1-2-3!\nSign in to an SFU application with your SFU Computing ID and password, as you currently do.\nType in the 6-digit MFA code being displayed on your MFA mobile app.\nSelect \"Submit\" to sign in.\nMore questions about MFA? Visit our\nFrequently Asked Questions about MFA\narticle for answers!\nRelated Articles (1)\nMFA FAQ\nFrequently asked questions about Multi-Factor Authentication.\nRelated Services / Offerings (1)\nMulti-Factor Authentication (MFA)\nSFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3993&SIDs=954" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3993", "title": "Multi-Factor Authentication - Students", "article_id": "3993" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nMulti-Factor Authentication (MFA)\nOVERVIEW\nThis article is designed to provide you with a guide to enrol a sponsored account into MFA. For more information about the service, please visit the\nfull website for MFA\nor see our collection of\nFAQs\n.\nSPONSORED ACCOUNT REQUIRED TO ENROLL IN MULTI-FACTOR AUTHENTICATION\nAll sponsored accounts are required to enroll in MFA by March 31, 2022\n. We recommend enrolling early to maintain your access to SFU online services. The method in which your sponsored account is enrolled in MFA depends on how the account is used. Please choose from one of the two options below.\n1. I am the only person using this account\nThis sponsored account is\nused by one individual\n(or\npersonal sponsored account\n), where the password and access to the account would\nnever\nbe shared with or transferred to others.\nSome examples include sponsored accounts assigned to temporary staff or contractors. Usually, the name and Computing ID of personal sponsored accounts are created based on the first name and last name of the individual (for example, “Rudyard Kipling”,\nkipling@sfu.ca\n).\nIf you are the only person using the account, you may enroll it in MFA now. See \"How to Enroll into MFA\" for details.\nHow to enroll into MFA?\nPersonal sponsored accounts\ncan be self-enrolled in MFA just like a faculty/staff account. Visit\nSet Up MFA\nto get started.\n2. Multiple people use this account\nThis sponsored account is\nshared between multiple users\n(or\nrole/departmental sponsored account\n), where it is possible that the password or access to the account is shared with other individuals.\nSome examples include departmental roles, clubs/associations, and test accounts. Usually, the name and/or Computing ID are created based on the role or title and not an individual (for example, “IT Services”,\nitsinfo@sfu.ca\n).\nIf this account is shared between multiple people, you need to transition to using\ndelegate logins\n. This allows multiple people to log into a sponsored account using their own SFU account credentials. See \"How to Enroll into MFA\" for details.\nHow to enroll into MFA?\nIf you are the\naccount sponsor\nof the sponsored account, you will need to complete the following steps:\nEnable delegate access on your sponsored account using the\nDelegate Account Management\n.\nAdd delegates or managers\nto the sponsored account.\nInform your users of the sponsored account to use\ndelegate login\nto access the sponsored account.\nIT Services will enroll your sponsored account in MFA on your behalf. The sponsored account's MFA codes aren't required when using delegate login.\nIf you are\na current user\nof the sponsored account, you will need to take the following steps:\nInform the account sponsor to take the actions listed above.\nProvide your computing ID to the account sponsor to add you as a delegate to the sponsored account. You will receive an email once you're added.\nLog into the sponsored account using\ndelegate login\nwith your SFU account when you wish to access the sponsored account for your day-to-day tasks.\nNote\n: If you don't know the account sponsor of your sponsored account, see the sponsored account FAQ below.\nEnrolling Unique cases of Role/Departmental Sponsored Account\nWe are aware that sponsored accounts are used to meet a variety of business needs. Here are some examples of unique cases of using role/departmental sponsored accounts and how to implement MFA to your workflows:\nWhat should I do if my sponsored account is used by non-SFU user (i.e., vendors, contractors, or non-SFU volunteers)?\nIf the account is\ngiven to a single user outside of SFU\n:\nThe account can be treated as a personal sponsored account and can be self-enrolled in MFA. The primary user should visit\nSet Up MFA\nto get started.\nIf the account is\nshared to multiple users outside of SFU\n, every non-SFU user accessing SFU services should have their own sponsored account. The account sponsor will need to take the following steps:\nRequest additional sponsored accounts for every non-SFU user. Visit\nSponsored Computing ID\nfor details on requesting sponsored accounts.\nAfter every non-SFU user has their own sponsored account, inform the users that they can self-enrolled their sponsored accounts in MFA. The primary user should visit\nSet Up MFA\nto get started on their sponsored accounts.\n(Optional) If the shared sponsored account is used for centralizing data or file ownership, the sponsor may enable delegate access on this account using the\nDelegate Account Management\nand add the non-SFU users as delegates with their new sponsored accounts.\nIf the account is\nshared to multiple users mixed with both SFU users and non-SFU users\n, every non-SFU user accessing SFU services should have their own sponsored account. The account sponsor will need to take the following steps:\nRequest additional sponsored accounts for every non-SFU user. Visit\nSponsored Computing ID\nfor details on requesting sponsored accounts.\nAfter every non-SFU user has their own sponsored account, inform the users that they can self-enrolled their sponsored accounts in MFA. The primary user should visit\nSet Up MFA\nto get started on their sponsored accounts.\n(Optional) If the shared sponsored account is used for centralizing data or file ownership, the sponsor may enable delegate access on this account using the\nDelegate Account Management\nand add the non-SFU users as delegates with their new sponsored accounts.\nWhat should I do if my sponsored account is used by short-term users (i.e., visitors, guests, or short-term faculty)?\nAs part of SFU’s ongoing effort to improve the security of all online services, you may need to change your business workflows. Please take a look below if any of the following apply:\nIf your sponsored account is\nused to provide Wi-Fi access:\nSFU's wireless network provides a guest Wi-Fi network that does not require an SFU account. We encourage you to phase out the use of a shared sponsored account to provide Wi-Fi services to your visitors or guests.\nAlternatively, those who are members of higher ed or research communities may be able to access the\neduroam\nWi-Fi network.\nIf your sponsored account is\nused to provide library resources:\nGuidelines and policies outlined by SFU Library services must be followed. Members of the general public may access most of the Library’s online resources using SFU Library computers labs and open access resources can be accessed off-campus. A small number of databases are further restricted to current SFU students, faculty and staff only. We encourage you to phase out the use of a shared sponsored account to provide unrestricted library services to your visitors or guests.\nFor more information, visit\nguest access\n,\nguest logins\nor\npublic computer policy\nat SFU Library.\nIf your sponsored account\nuses other SFU services (i.e., Zoom, Canvas, etc.)\n, you may need a continue using sponsored accounts:\nEvery non-SFU user accessing SFU services should have their own sponsored account. You may need to request additional sponsored accounts for every non-SFU user. Visit\nSponsored Computing ID\nfor details on requesting sponsored accounts.\nAdditionally, we recommend enrolling these sponsored accounts into MFA with a hardware token to facilitate a 'physical transfer' of MFA for onboarding/offboarding short-term users. Hardware tokens for sponsored accounts can be purchased at this\nSFU Bookstore product page\n.\nWhat should I do if my sponsored account is a service account where no one logs into the account?\nAs long as your service account does not require CAS authentication to your services, you don't need to take action. IT Services will enroll the sponsored account in MFA on your behalf if you choose not to enroll in MFA. Enrolling the service account into MFA does not impact existing logins and the usual login methods outside of CAS.\nYou can access the service account using\ndelegate login\non web-based\nCAS\n-protected services without needing the service account's MFA codes once IT Services enrolls on your behalf.\nWhat should I do if my sponsored account is a lightweight account?\nAll lightweight accounts will need to be enrolled into MFA in the near future.\nTransferring sponsored account ownership after enrolling in MFA\nRole/departmental sponsored accounts typically involve transferring ownership for business continuity. Here are some examples depending on how the sponsored account is enrolled or used:\nWhat should I do if my role/departmental sponsored account has delegated access?\nAs the account sponsor, I'll be transferring ownership of the account myself:\nLog into the\nDelegate Account Management\napp and\nremove delegates\nto offboard SFU individuals and\nadd delegates\nto onboard SFU individuals.\nAs the account sponsor, I'll be leaving it up to the primary users to transfer ownership themselves:\nLog into the\nDelegate Account Management\napp and\nadd a manager\n(such as the primary user) for them to self-manage the sponsored account access.\nNote\n: If you are onboarding non-SFU users, you will need to provide every non-SFU user with their own sponsored account. Visit\nSponsored Computing ID\nfor details on requesting sponsored accounts.\nWhat should I do if my role/departmental sponsored account is given to non-SFU users?\nIf the sponsored account is enrolled with a mobile device:\nWhen the user is offboarding, the account sponsor will need to\nreset\nthe account password, then\ncontact\nthe\nIT Service Desk\nto reset the MFA registration to expire previous mobile registrations.\nWhen a new user is onboarding on the account, ask the new user to immediately prepare to enroll into MFA at their first login.\nIf the sponsored account is enrolled with a hardware token:\nWhen the user is offboarding, the account sponsor will need to\nreset\nthe account password, then\nask\nthe user to return the hardware token (if the token is purchased by the sponsor or department). If the hardware token is not returned (or is purchased by the user), contact the\nIT Service Desk\nto reset the MFA registration to expire previous hardware token registrations.\nWhen a new user is onboarding on the account, the account sponsor should provide them with a hardware token or ask the new user to immediately prepare to enroll into MFA at their first login if the MFA registration was reset.\nNote\n: The process outlined here should only be used when transferring the use of a sponsored account to\nanother individual without an SFU Computing ID and who cannot use delegated login.\nEvery time the account is transferred, the\naccount sponsor must reset the account password and MFA registration to revoke any previous access\n. There can only be one user for each sponsored account at a time.\nSponsored Account FAQ\nDoes MFA affect Outlook Desktop, Thunderbird, or other email clients?\nEnabling delegate access or enrolling in MFA with the sponsored account does not impact existing logins and the usual login methods to email clients. At this time, email client connections use SFTP and not through SFU\nCAS\n.\nPlease note that this is\nexpected to change\nonce SFU Mail migrates to Exchange Online in the near future, allowing connections to SFU Mail using email client to go through SFU\nCAS\n. For details, visit our SFU\nMicrosoft 365 Road Map\n.\nI don't know the sponsor of my sponsored account. How do I find out?\nYou can use the\nSponsor Lookup App\nto find who is the sponsor of your sponsored account. Once you're logged in, enter the sponsored account computing ID you wish to lookup the sponsor.\nNote\n: To access the app, you must be logged into a staff, faculty or sponsored account, and be connected to\ncampus networks\n(or SFU VPN).\nHow do I obtain a hardware token for my sponsored account?\nFor sponsored accounts that are unable to or cannot use a mobile device for MFA, or prefer a hardware token to facilitate a 'physical transfer' of MFA for onboarding/offboarding processes, hardware tokens are available for purchase via the SFU Bookstore either in-store or\nonline\n.\nRelated Services / Offerings (1)\nMulti-Factor Authentication (MFA)\nSFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3994&SIDs=954" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3994", "title": "Multi-Factor Authentication - Sponsored Accounts", "article_id": "3994" }, { "clean_body_text": "Overview\nThis article lists the how-to guides, training and resources on using Microsoft Teams for General Users.\nDetails\nSet up & Basics\nSFU MS Teams - Etiquette\nSign in & access Teams\nChange your status & status message\nChange themes and layouts\nChange profile picture\nChange display name, title, or contact details\nManage notification settings\nTeams & Channels\nTeams vs. channels\nPublic vs. private team\nPublic vs. private channel\nRoles of a team (e.g., team owner, member, and guests)\nShow or hide a team or channel\nOrganize your teams list\nLeave a team\nCalendar & Meetings\nAccess your SFU Mail calendar in Teams\nAdd a channel calendar in Teams\nSchedule a Teams meeting with additional participant settings\nSchedule a Teams meeting with registration\nSchedule your Teams meeting with Outlook on Desktop\nCollaboration & File Management\nUpload a file\nAccess a file\nShare a file link\nCollaborate on a file\nDelete a file\nRestore a file\nView/restore previous versions of a file\nFile ownership in a team vs. a chat\nChats & Messages\nStart a chat (1:1 or group)\nSend a file, picture, or link\nHide, unhide, mute, or pin a chat\nEdit or delete a sent message\nShare your screen in a chat\nUse @mentions in a chat\nSend a message/annoucement to a channel\nVoice & Video Calls\nStart a call (1:1 or group)\nShare screen in a call/meeting\nAdd someone to a call\nChange video background\nManage your call settings in Teams\nRecord a meeting in Teams\nFile & folder sync\nSync Teams files on your desktop\nChange or stop Teams file sync on desktop\nUpdate synced folder when team name change\nTroubleshooting\nCamera isn't working in Teams\nI can't sync on Microsoft Teams\nAdditional Training Resources\nTeams Learning Centre\nGeneral User Training - Slide Deck (pptx)\nVideo Trainings\nInstructor-led training\nOverview\nThis article lists the how-to guides, training and resources on using Microsoft Teams for General Users.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3995&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3995", "title": "Microsoft Teams - How-to Guides for General Users", "article_id": "3995" }, { "clean_body_text": "Overview\nThis article lists the how-to guides, training and resources on using Microsoft Teams for Team Owners.\nDetails\nTeam management\nSFU MS Teams - Etiquette\nPlan a team\nHow are the teams at SFU structured\nManually- vs. group-managed teams\nChange team description\nChange from private to public team\nManage team settings and permissions\nChange between Group-managed and Manually-managed team\nChannel Management\nTeams vs. channels\nPublic vs. private channel\nCreate a channel in Teams\nSend a message to a channel\nShow or hide a team or channel\nChange moderator roles and settings in a channel\nEdit, delete, hide, or leave a channel\nTeam Membership Management\nAdd members\nAccept or deny requests to join a team\nAdd role/sponsored accounts\nAdd another team owner\nRemove members\nRemove another team owner\nRoles and permission of a team (e.g., team owner, member, and guests)\nExternal user/Guest Membership\nWho are guests? What are the capabilities of guests?\nAdd or remove guests\nManage guest permissions for channels\nDelete, Archive & Restore\nDelete a team\nArchive or restore an archived team\nDelete or restore a channel\nAdvanced Settings\nChange team name\nRenew a team\nTeam Owner Toolkit\nSome resources in this section are undergoing development. Be sure to watch for updates and new releases.\nTeams Learning Centre\n- This is a learning centre put together by Microsoft to help with the basics of Microsoft Teams.\nTeam Member Training - Slide Deck (pptx)\n- Use this slide deck to\nonboard your team members to MS Teams\n. It provides a general walkthrough and covers the key features to get started.\nOverview\nThis article lists the how-to guides, training and resources on using Microsoft Teams for Team Owners.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3996&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3996", "title": "Microsoft Teams - How-to Guides for Team Owners", "article_id": "3996" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nOverview\nThe MS Teams Etiquette for SFU covers the best practices for the following areas:\nConverstations, Chats, and Messages\nMeeting and Calls\nTeams and Channels\nConversations, Chats, and Messages\nClarify expectations on response times\nto messages as needed. Team members may have different constraints that may affect response times.\nTake note of your team member’s availability status. They may need to focus on other tasks and may not respond to your message immediately as a result.\nBe polite, professional and respectful\nin all your conversations.\nThe use of images, memes, emojis, stickers and GIFs can convey different tones. Use them mindfully.\nThe use of ALL CAPS can signal yelling or shouting. Use them appropriately.\nUse\n@mentions\nmindfully.\nIf you need a team member’s attention to read or reply, using mentions (@name) is appropriate.\nOnly use channel-wide mentions (@channels) or team-wide mentions (@team) if you are requesting attention from the entire team. This creates a notification for everyone in that channel/team.\nConsider using the emoji reaction button\nto acknowledge a message in place of short replies.\nMake use of the reply button\nwhen posting a reply to a conversation in a channel. Posting your reply as a new message (instead of using the reply button) can make the conversation more difficult to follow.\nKeep channel conversations relevant to that channel’s purpose and topic.\nFor ad hoc conversations, consider using the chat function instead of posting messages in channels.\nMeetings and Calls\nStrive to start and end calls/meetings on time.\nIf you are an attendee and anticipate that you will be late for a call/meeting, notify the meeting organizer ahead of time with a quick chat message.\nMute yourself when you are not speaking.\nThere may be background sounds that you may not be aware of, but others may hear.\nLeave a message in the meeting chat\nif you joined late or need to leave early, instead of interrupting the speaker by announcing it verbally.\nUtilize\nbackground effects\n(or blurred background)\nif there are visual distractions in your video background. Select an appropriate background effect based on your audience. If you are eating or doing tasks that can be visually distracting to others, consider turning off your camera.\nTeams and Channels\nFor Team Members\nBe mindful about who you are inviting into your team.\nNew team members will be able to see all previous messages and files on public channels. If you are not a Team Owner, it is best to inform your Team Owner before inviting people to a team.\nIt is best to\nspeak with the team owner(s) before creating a new channel\n.\nIf there are certain files or conversations that are should only be accessed by specific team members,\nconsider creating a private channel\n.\nOnly upload and share files that are relevant to your team or project.\nFor your own files that are unrelated to the team, you can store them in your own OneDrive account.\nFor Team Owners\nBefore requesting a new team\n, have a conversation with your local IT staff or whomever may be overseeing the collection of teams for your faculty/department/unit. This is help minimize the creation of duplicate teams with overlapping purposes and/or memberships. Also consider whether a new\nchannel\nwithin an existing team would be sufficient.\nCheck with your faculty/department/unit for guidelines on the naming conventions\nand appropriate imagery for your team picture (i.e., the image identifying your team).\nInform team members before renaming a channel\nto minimize confusion.\nBefore removing a member/guest from your team\n, notify them and ensure that the document storage and retention policies in your faculty/department/unit are addressed. MS Teams will not send a notification to the member/guest removed from your team.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3997&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3997", "title": "SFU Teams - Etiquette", "article_id": "3997" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article describes how to sign in and access Microsoft Teams.\nHow to sign in and access Teams\nStep 1.\nSelect your method of accessing Microsoft Teams:\nMS Teams web\n: Visit\nM365 Portal\n> select\nMS Teams\nicon\nMS Teams desktop\n: Launch the software on your desktop\nMS Team mobile app\n: Launch the application on your mobile device\nHow do I install MS Teams on my Individual-use or university-managed device(s)?\nIndividual-use\nTo download Microsoft Teams on your\nindividual-use device\n, visit\nMicrosoft Team's download page\nfor more information.\nUniversity-managed\nIf you are an SFU faculty/staff and you hold a\nuniversity-managed device\n, Microsoft Teams should be pre-installed on your device. Please contact the\nIT Service Desk\nfor any software inquiries/installations.\nStep 2.\nLog in to Microsoft Teams:\na)\nAt the Microsoft login screen, enter your SFU email address (i.e.,\nyourSFUcomputingID@sfu.ca\n).\nb)\nYou will see a page that says “Taking you to your organization’s sign-in page” and will be redirected to\nSFU’s Central Authentication Service (CAS)\npage.\nc)\nLog in using your SFU Computing ID and password. Enter your\nMFA\ncode, when prompted.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3998&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3998", "title": "Sign in & access teams", "article_id": "3998" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article describes how to change your status and status message on MS Teams.\nYour\nstatus\non MS Teams is visible to all Teams users and can be used to indicate your current availability. You can also set your\nstatus message\nto include details you want others to see in Teams. MS Teams will automatically set your status in some scenarios (e.g., your status will be automatically changed into \"Busy\" when you are in a Teams call).\nHow to change your status\nStep 1.\nWithin MS Teams, select your profile on the top right corner.\nStep 2.\nClick on your current status (e.g., \"Available\") beside your profile picture.\nStep 3.\nFrom the Status drop-down menu, select one of the status options:\nAvailable\n: You are online and available to meet or chat.\nBusy\n: You are online but occupied by a call/meeting/task. Notification will still pop up.\nDo not disturb\n: You are online but don't want to be disturbed. Notifications will be hidden.\nBe right back\n: You've temporarily stepped away and will return shortly.\nAppear away\n: You appear to be away from your computer, and won't be responding until you're back online.\nAppear offline\n: You appear to be offline, and won't be responding until you're back online.\nAdditional settings from the Status drop-down menu:\n\"Duration\" - This adds a time duration to a status.\n\"Reset status\" - This resets any current status back to \"available\".\nHow to change your status message\nStep 1.\nIn MS Teams, select your profile on the top right corner.\nStep 2.\nFrom the drop-down menu, select \"Set status message\".\nStep 3.\nIn the text box, enter the message that you would like others to see.\nYou can check off the \"Show when people message me\" option if you would like to display this message when others message or @mention you.\nYou can also pick a \"duration\" to keep this status message under your profile (e.g., \"4 Hours\" or \"Today\").\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3999&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=3999", "title": "Change your status & status message", "article_id": "3999" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article describes how to change the theme and layout on your Microsoft Teams application.\nHow to change the theme and layout on your MS Teams App\nStep 1.\nIn MS Teams, select the three dots next to your profile picture on the top right corner.\nStep 2.\nFrom the drop-down menu, select \"Settings\".\nStep 3.\nIn the \"Settings\" window, select the \"General\" tab from the left hand navigation menu to access the theme and layout settings.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4000&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4000", "title": "Change themes and layouts", "article_id": "4000" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article describes how to change your profile picture on Microsoft services, including Teams.\nYour Microsoft profile picture can be changed on\n. It is then synced to SFU's Microsoft environment and throughout other Microsoft services, including Office and MS Teams.\nNote:\nIt may take up to few days for the changes to take effect in desktop apps, including Office and MS Teams.\nHow To change your profile picture\nStep 1.\nSign in to\non a web browser.\nStep 2.\nSelect your account profile located on the top right.\nStep 3.\nFrom the profile menu, select the circular profile picture with the camera icon.\nStep 4.\nSelect \"Upload a new photo\" to add a new image.\nStep 5.\nOnce it's ready, select \"Apply\" to save the changes to your profile picture.\nStep 6\n. Congratulations! Your Microsoft profile picture has changed.\nNote\n: The changes to your profile picture will apply to all the Microsoft applications linked to your SFU account. It may take up to a few day for the changes to take effect in desktop applications, such as Office and MS Teams.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4001&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4001", "title": "Change profile picture", "article_id": "4001" }, { "clean_body_text": "OVERVIEW\nThis article describes how to change your display name, title, or contact details for Microsoft 365 for faculty, staff, sponsored accounts, or faculty/staff who are also active students.\nHow to Change Your Display Name, Title, or Other Contact Details\nHow to Change Your Department Affiliation\nNote:\nIf you are a\nstudent\n, please see our\nstudent instructions page\nto change your display name.\nHow To Change Your Display Name, Title, or Other Contact Details\nYour display name, title, and other contact details are obtained from your SFU Directory settings at\nwww.sfu.ca/sfuds\n.\nAny changes made will apply to all Microsoft 365 services linked to your SFU account (SFU Mail, MS Teams, OneDrive, etc.), and you may be asked to\nre-log in to Microsoft 365 services\nto apply the changes. It\nmay take up to one day\nfor the changes to take effect.\nNote\n: You'll need to be connected to\nCampus Networks\nor\nSFU VPN\nto access SFU Directory Services. Alternatively, you may use Self Serve Profile Management (\nmySFU\n) if you wish to only change your display name.\nStep 1.\nGo to\nwww.sfu.ca/sfuds\non a web browser. Select \"Login\" and sign in to the SFU account you would like to modify.\nStep 2.\nOnce you are logged in, click \"[ Edit My Entry ]\" on the top right hand corner of the screen.\nStep 3.\nUpdate your display name, title, or other contact details according to your needs. Click \"Save Changes\" to save your edits.\nStep 4.\nOnce it's been saved, you will see a \"Saved Changes\" message show up above the form.\nHow To Change Your Department Affiliation\nThe department affiliation of your staff or faculty account in Microsoft 365 comes from data managed by Human Resources.\nIf you feel that this needs to be corrected, please contact your department's technical support staff, or\ncontact IT Service Desk\n.\nOVERVIEW\nThis article describes how to change your display name, title, or contact details for Microsoft 365 for faculty, staff, sponsored accounts, or faculty/staff who are also active students.\nHow to Change Your Display Name, Title, or Other Contact Details\nHow to Change Your Department Affiliation\nHow to Change Your Display Name, Title, or Other Contact Details\nHow to Change Your Display Name, Title, or Other Contact Details\nHow to Change Your Department Affiliation\nHow to Change Your Department Affiliation\nNote:\nIf you are a\nstudent\n, please see our\nstudent instructions page\nto change your display name.\nNote:\nIf you are a\nstudent\n, please see our\nstudent instructions page\nto change your display name.\nNote:\nstudent\nstudent instructions page", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4002&SIDs=1470" ], "tags": [ "Outlook", "MS-Teams", "change-display-name", "sfu-mail", "change-title", "microsoft-365", "faculty", "staff", "Sponsored-Accounts", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4002", "title": "Change display name, title, or contact details for Microsoft 365 - Faculty/Staff", "article_id": "4002" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article describes how to change your display name for Microsoft 365 on student accounts.\nNote:\nIf you are a\nstudent who also has an active faculty/staff role\n(e.g., TA/RA), please see our\nfaculty/staff instructions page\nto change your display name.\nHow To Change Your Display Name\nYour display name on all Microsoft Services are obtained from your\nSelf Serve Profile Management (mySFU)\nat\nmy.sfu.ca\n.\nAny changes made will apply to all Microsoft 365 services linked to your SFU account (SFU Mail, MS Teams, OneDrive, etc.), and you may be asked to\nre-log in to Microsoft 365 services\nto apply the changes. It\nmay take up to one day\nfor the changes to take effect.\nStep 1.\nGo to\nmy.sfu.ca\non a web browser. You may be asked to log into SFU CAS.\nStep 2.\nOnce you are logged in, under\nContact Information\n, edit your\nDisplay Name\n.\nStep 3.\nSelect\nSave changes\nto complete your change.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4009&SIDs=1470" ], "tags": [ "Outlook", "MS-Teams", "Student", "change-display-name", "sfu-mail", "microsoft-365" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4009", "title": "Change display name for Microsoft 365 - Students", "article_id": "4009" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article outlines the differences between teams and channels on Microsoft Teams.\nDETAILS\nTeam\nA\nteam\nis a collection of people, conversations, files, and tools (all in one place) gathered to get something specific or a project done in your organization. There are\n2 types\nof teams:\nPublic team\nPrivate team\nAnyone from the organization can join\nimmediately without an approval from the team owner(s). Visible to\neveryone at SFU\nby searching in the Teams.\nOnly people who have been approved\nby the team owner(s) can join the team. Team owner(s) and team members can invite people to join.\nExample\n: MS Teams Community of Practice\nExample\n: departmental team, project team, closed special interest group, etc.\nNote:\nAll the teams requested via the\nRequest a Team webform\nare\nprivate\nteams, and they are\nhidden\nfrom the search in Teams. However, you can\nchange your privacy status\nafter the team has been created.\nChannels\nA team is made up of one or more channels. A\nchannel\nis a space for discussion or conversations\nwithin\na team, dedicated to a specific topic. It can be either\npublic or private\nto the members with that team.\nQuick example\nFor example, \"\nDepartment of Basket Weaving - SFU Teams\"\nis a\nprivate team\nthat has many different\nchannels\n(e.g., Communications, IT support, Onboarding).\nAll the conversations, meetings, files, and apps in the \"Communications\" channel has to do with the topic of communications within the Department of Basket Weaving. This channel is also visible to everyone within the team.\nWhat are the limits in MS Teams (e.g., members, channels, and storage, chat, etc.)?\nTeam\nNumber of members: 25,000\nNumber of owners: 100\nNumber of channels: 200 (includes deleted channels)\nNumber of private channels: 30 (includes deleted channels)\nNumber of members in a private channel: 250\nStorage capacity: 1 TB + 10 GB per user in team\nNumber of teams a user can be a member of: 1000\nNote.\nDeleted channels can be restored within 30 days. During these 30 days, a deleted channel continues to be counted towards the 200 channel or 30 private channel per team limit. After 30 days, a deleted channel and its content are permanently deleted and the channel no longer counts towards the per team limit.\nPrivate Chat\nNumber of people in a private chat: 250\nNumber of people in a video or audio call from chat: 20\nFile storage capacity in a private chat: depends on your remaining OneDrive storage space\nFor more information, please refer to Microsoft's page on\nLimits and Specifications for Microsoft Teams\n.\nHow are the teams at SFU structured\nHere are some suggestions on how you can structure your team(s) at SFU:\nNote:\nIf you need any assistance in determining the structure of your team, we recommend consulting your\ndepartment's IT support\npoints\nto align with internal processes/procedures (if any) on the team structure.\n1. Short-term collaboration space for project, research, or campaign\nCommon channels\n: Admin, Business Analysis, Project team, Technical, Communication, Planning, Reports, Documents, Safety, and Governance\nNote\n: You can consider creating a\ngroup chat\nif the purpose is to use it for a relatively short time (e.g., 2 - 4 weeks), or a channel within an existing team if all members are already a part of a same team.\n2. Long-term collaboration space for department, office, or function\nCommon channels\n:\nPublic: Functions/Projects, Document/Resources, Procedures/Forms/Templates, Announcement, Social/Fun/Chat/Random, Committees, Events, Meeting agendas/Meeting minutes, Reports, Admission, Marketing, IT, and Safety\nPrivate: Admin, Leadership, Projects, HR, Finance, Operations\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4010&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4010", "title": "Teams & Channels", "article_id": "4010" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article describes how to leave a team on Microsoft Teams.\nYou can leave a team at any time. The instructions to leave a team vary slightly depending on how your team adds/removes team members.\nDETAILS\nStep 1.\nConfirm with the team owner(s) on whether the team is manual-managed or maillist-managed team. Skip this step if you already have this information.\nStep 2.\nFollow the instructions below according to the type of team you are in:\nTo leave a\nmanual-managed team\n, follow the instructions outlined on Microsoft's\npage.\nTo leave a\nmaillist-managed team\n, ask the team owner to\nremove you from the maillist(s)\nthat sync to your team. Individuals removed from the maillist will be automatically removed from the team within 2 hours.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4011&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4011", "title": "Leave a team", "article_id": "4011" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article describes how to upload files on Microsoft Teams.\nThere are a couple ways to upload files to Teams. Once you upload a file, you can also\nshare a link to it\n. That way, you don't have to upload multiple copies of the same file to share it in different places.\nNote:\nFiles uploaded to team/channel will\nremain within that team\nregardless of the uploader's membership status. For more details on the file ownership, please visit the\nfile ownership in a team vs. a chat\npage.\nHow to upload a file to a channel conversation\nStep 1.\nIn MS Teams, go to the channel you would like to upload this file.\nStep 2.\nStart a chat conversation, and select the \"file upload\" icon.\nStep 3.\nUpload your file by either selecting \"Browse Teams and Channels\", \"OneDrive\", or \"Upload from my computer\".\nStep 4.\nWhen you're ready, select \"Send\" icon at the bottom right corner.\nHow to upload a file to a channel file tab\nStep 1.\nGo to the channel you would like to share this file.\nStep 2.\nSelect the \"Files\" tab above the conversation window.\nStep 3.\nSelect \"Upload\" or simply drag and drop to upload either a file or folder.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4012&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4012", "title": "Upload files", "article_id": "4012" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article describes how to access your files on Microsoft Teams.\nWithin each team there are channels. Each channel has its own\nfile folder\nwhere you can share files for that specific channel.\nHow to access files from the channel file tab\nStep 1.\nIn MS Teams, go to the channel with the file(s) you are looking for.\nStep 2.\nSelect the \"Files\" tab above the conversation window.\nHow to access files from File Library\nYou can also access all the files\nshared in your team(s)/channel(s) on\nMicrosoft Teams\nor stored in your\nOneDrive\n.\nSimply click on the \"Files\"\ntab on the left menu bar, and you'll have three views to choose from:\nThe \"\nRecent\"\nview displays the files you've recently viewed or edited.\n\"Microsoft Teams\"\ndisplays all the files recently created or edited in your channels.\n\"Downloads\"\ncontains the files you've downloaded from Teams since your last sign-in.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4013&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4013", "title": "Access your files", "article_id": "4013" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article describes how to share a file or folder link on Microsoft Teams. See the how-to instructions on the following areas:\nShare a file or folder link with people\nwithin\nyour team\nShare a file or folder with people\noutside\nyour team\nChange the sharing permission for a file or folder\nRecommendation on the usage of sharing permissions for MS Teams\nHow to share a file or folder link with people within your team\nStep 1.\nIn MS Teams, go to the file or folder you wish to share with your\nteam members\n.\nStep 2.\nRight-click on the file or folder and select \"Copy link\" from the drop-down menu.\nStep 3.\nPaste the file or folder link to the location you wish to share (e.g., chat or channel conversation).\nHow to share a file or folder with people outside of your team\nStep 1.\nIn MS Teams, go to the file or folder you wish to share with individual(s) who are\noutside\nof your team.\nStep 2.\nRight-click on the file or folder you wish to share. Select \"Open in SharePoint\" from the drop-down menu.\nStep 3.\nHead over to the SharePoint document library launched on your web browser. Right-click on the file or folder you wish to share. Select \"Share\" from the drop-down menu.\nStep 4.\nIn the \"Send link\" window, you can share the\nviewing permission\nfor the file or folder by doing one of the following:\nSend a link\nto specific individual(s) by including their name, group or email\nCopy a link\nof this file/folder\nNote:\nThe default for sharing permission for all OneDrive files at SFU is set to \"People in Simon Fraser University (1sfu)\nwith the link\ncan view\n\".\nIf you would like to\nchange the sharing permission\n, please following the instructions in the section below.\nHow to change the sharing permission for a file or folder\nComplete the steps from the\nsection above\nto continue with the instructions below.\nStep 1.\nIn the \"Send link\" window, select \">\" beside \"People in Simon Fraser University (1sfu) with the link can view\" to change the\nsharing permission\nfor the file/folder link.\nStep 2.\nIn the \"Link settings\" window, choose the sharing permission you would like to apply to this file/folder. You can also turn on/off for \"allow editing\" or \"block download\".\nSelect \"Apply\" to apply the changes.\nNote:\nIf you are unsure which sharing permission to use, please see below for our\nrecommendations on the usage of sharing permissions\n.\nRecommendations on the usage of sharing permissions for MS Teams\nPermissions\nImplications\nRecommended Usage\nPeople in SFU with the link\nGive access to any SFU users\nwho receives this link\n, whether they received it directly from you or forwarded from someone else.\nFor mixed files\n:\nData that may not be sensitive or confidential in nature, but should be restricted from to the general public or the media.\nPeople with existing access\nThis does not change the permissions on the item.\nFor internal files\n:\nUse this if you just want to send a link to somebody who already has access (i.e., team members). This does not change the permissions on the item.\nSpecific people\nGives access only to\nspecific SFU users\nor\nexternal email addresses\nto use the link and access the file.\nIf people forward the sharing invitation, only people who already have access to the item will be able to use the link.\nFor internal files\n:\nData that could be sensitive or confidential in nature. Such data should be limited to employees and other authorized users.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4014&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4014", "title": "Share a file or folder link", "article_id": "4014" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article outlines collaboration on files on Microsoft Teams.\nTeams makes it easy to share files and work on them together. Files uploaded and shared to a team are accessible to every member of the Team. You and your team members can co-edit Word, PowerPoint, or Excel documents.\nIf you and your team members are editing it at the same time, any changes will be seamlessly merged as you work.\nDETAILS\nStep 1.\nIn a\nchannel conversation\nor in the\nFiles\ntab, select \"More options\" icon next to the file.\nStep 2.\nChoose if you want to edit the file in Teams, on your desktop, or in browser.\nNote.\nLinux users won't be able to open files in the Office desktop app.\nFor a visual walk-through on how you can collaborate on files,\nwatch this video\n.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4015&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4015", "title": "Collaborate on files", "article_id": "4015" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article describes the file ownership in a team and chat on Microsoft Teams.\nDETAILS\nThe ownership of files uploaded to Teams may vary depending on their location:\nFiles uploaded to a team\nThe files uploaded to a team\nbelong to the team\nand are\nstored within a\nTeams connected team/channel site\n.\nmembers of the team/channel have full control\nof the files.\nThe files uploaded to a team/channel will\nremain within that team\nregardless of the uploader's membership status, and will be kept until someone manually deletes them.\nNote:\nWe highly discourage customizing your\nTeams connected team/channel site\n(e.g., adding additional site components, changing site settings).\nMicrosoft may apply changes on how MS Teams integrates with SharePoint Online to offer\nTeams connected team/channel site\n, and any customization may be removed/lost as a result.\nFiles uploaded to a Teams chat\nThe files uploaded to a Teams chat\nbelong to the file uploader\nand are\nstored in\nthe\nuploader's OneDrive\n.\nThe\nfile uploader has full control of the access to these files\nand can modify/restrict/remove the access at any time. The file may get removed once the file uploader lost access to OneDrive at SFU.\nRelated Articles (1)\nFile Lifecycle Management in MS Teams\nExplore recommendations about the use and storage of files in MS Teams from SFU's Archives and Records Management office.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4016&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4016", "title": "File ownership in a team vs. a chat", "article_id": "4016" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article describes how to send a file, picture, or link in Microsoft Teams.\nWhen you're in a chat, you can send messages that include\nfiles\n,\npictures\n, or\nlinks\n.\nNote:\nWe recommend\nuploading any team-related files to a team\n. The files uploaded to a chat will be stored in the uploader's OneDrive, and need to be managed by the owner of that OneDrive.\nFor more details on the file ownership between a chat and a team, please visit the\nfile ownership in a team vs. a chat\npage.\nHow to send a file or picture\nStep 1.\nIn MS Teams, select a chat you want to send a file or picture.\nStep 2.\nSelect the \"Attach Files\" icon beneath the box where you type your message.\nStep 3.\nSelect \"Upload from my computer\" to upload a file or picture from your computer, or select \"OneDrive\" to include a file or picture from your OneDrive.\nStep 4.\nWhen you're ready, select \"Send\" icon at the bottom right corner.\nHow to insert a link in your text\nStep 1.\nIn MS Teams, select a chat you want to insert a link in your message.\nStep 2.\nSelect the \"Format\" icon beneath the box where you type your message. This expands your message box to display a complete list of the text formatting options.\nStep 3.\nEnter your message in the message box. Highlight the text you want to insert a link and select the \"Insert Link\" icon.\nStep 4.\nIn the \"Insert link\" window, enter your link in the \"Address\" field and select \"Insert\".\nStep 5.\nWhen you're ready, select \"Send\" icon at the bottom right corner.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4017&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4017", "title": "Send a file, picture, or link", "article_id": "4017" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article describes how to start a call on Microsoft Teams.\nYou can make\none-on-one calls\nor\ngroup calls\nwith anyone in Teams directly from a chat, without having to host a team meeting. Please note that access to a microphone is required for voice calls, and access to a microphone and a camera are required for video calls.\nThis page outlines the following ways to make calls on MS Teams:\nMake a call from the \"Call\" tab\n,\nMake a call from a chat\n, or\nMake a call from an individual's profile\n.\nNote:\nOutside calling (i.e., dialing number) is not available at the moment.\nHow to make a call from the \"Call\" tab\nStep 1.\nIn MS Teams, go to the \"Call\" tab on the left menu bar.\nStep 2.\nEnter the name of the individual(s) you want to call in the \"call\" field. Once you are ready, select the \"Call\" button below the recent contacts to initiate the call.\nStep 3.\nA call window will pop up. Select \"Leave\" to cancel or end the call.\nHow to make a call from a chat\nStep 1.\nIn MS Teams, go to a chat with the individual(s) you want to call.\nStep 2.\nSelect the \"Audio call\" or \"Video call\" icon on the top right corner of the chat window.\nStep 3.\nA call window will pop up. Select \"Leave\" to cancel or end the call.\nHow to make a call from an individual's profile\nStep 1.\nHover over someone's profile photo anywhere in Teams.\nStep 2.\nSelect the \"Audio call\" or \"Video call\" icon from their contact card.\nStep 3.\nA call window will pop up. Select \"Leave\" to cancel or end the call.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4018&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4018", "title": "Start a 1:1 or group call", "article_id": "4018" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article outlines how to update sync folder when team name changes. If your team’s name has changed and you have synced folder(s) from that team to your desktop, it needs to be updated to reflect the new team name.\nDETAILS\nStep 1.\nLaunch OneDrive by clicking the OneDrive cloud icon in your taskbar notification area (Windows) or the menu bar (Mac OS).\nStep 2.\nOn OneDrive, select the following:\nWindows\n: \"Help & Settings\" > \"Settings\"\nMac OS\n: \"More\" > \"Preferences\"\nStep 3.\nGo to the \"Account\" tab, and select \"Stop sync\" for the folder(s) that is affected by the name change.\nStep 4.\nAfter the sync is removed, re-sync the folder(s) again. For more information on how to sync Teams files on your computer, visit the\nSync Teams files on your desktop\npage.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4019&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4019", "title": "Update sync folder when team name changes", "article_id": "4019" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nPlan a Team\nOVERVIEW\nThis article introduces planning a team for Microsoft Teams at SFU.\nRequesting a team for the first time? Unsure on how to create a team that matches your needs? Here is a\nstep-by-step guide\nto plan and create a team.\nDETAILS\nMicrosoft Teams\nis available to all current SFU faculty, staff and graduate students with a\nMicrosoft 365 account\nand have enrolled in\nMulti-factor Authentication\n.\nPlease note that MS Teams should not be used for teaching and learning purposes.\nWe have identified the following areas to consider when planning for your team:\nWhat is the team's purpose?\nWhat is the team name?\nWho will be the team owner(s)?\nHow will you add/remove members?\nHow will you structure the team?\nOnce you've completed step 1 - 5, fill in a webform to\nsubmit a team request.\nLet's begin the planning! →\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4020&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4020", "title": "Plan a Team - Introduction", "article_id": "4020" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nPlan a Team\nOVERVIEW\nThis article describes the first step to planning a team, the team's purpose.\nDETAILS\nThe first step is to consider\nthe purpose of creating this new team\n(e.g., for department, project, or temporary needs), and\ndetermine whether a new team meets your needs\n.\nNote:\nMS Teams is currently available to all current SFU faculty, staff and graduate students. MS Teams should\nnot\nbe used for teaching and learning purposes.\nHere is our recommendation depending on the purpose of your team:\nFor project, campaign, or incident/issue\nFor department/unit, office, or functions\nWe recommend creating:\na\ngroup chat\nif the purpose is only for a relatively short time (e.g., 2 - 4 weeks).\na\nchannel\nwithin an existing team, if all members are already a part of a same team.\na\nnew team\nwith corresponding channels,\nif the members are not a part of a same team.\nWe recommend creating:\na\nnew team\nwith corresponding channels.\nIf you'd like to proceed with creating a new team, please consult your\ndepartment's IT support\npoints\nto ensure the purpose of your team is unique and align with internal processes/procedures (if any) on the team name and structure.\nTo proceed with creating a team, continue to the next step →\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4021&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4021", "title": "Step 1. What is the team's purpose?", "article_id": "4021" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nPlan a Team\nOVERVIEW\nThis article describes the second step to planning a team, the team name.\nDETAILS\nOnce you've confirmed that creating a new team is the solution that meets your needs, the next step is to\ndetermine a name for your team\n.\nNote:\nThe suffix\n\"- SFU Teams\"\nwill be automatically appended to all team names (e.g., \"\nIT Services M365 Team - SFU Teams\n\"). We recommend leaving out the word \"SFU\" or \"team\" from your team name.\nYour team name should follow the guidelines listed in the table below:\nYour team name must:\nYour team name must\nnot\n:\nIndicate the purpose of the team.\nBe specific enough to be identifiable and separable from other teams.\nContain only letters, numbers, hyphens and spaces.\nContain less than 80 characters.\nAttempt to masquerade as another entity at SFU.\nAppear to have relationship to any academic activity.\nContain profanity.\nContain any special characters, except hyphens.\nI have my team name ready, Let's identify the team owner(s) →\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4022&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4022", "title": "Step 2. What is the team name?", "article_id": "4022" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nPlan a Team\nOVERVIEW\nThis article describes the third step to planning a team, the team owners.\nDETAILS\nEach team needs to have\nat least one team owner\nwho has elevated privileges on the team. Only current SFU faculty, staff or graduate student who has enrolled in\nMFA\ncan become a team owner.\nTo determine the team owner(s) of your team, identify\nat least one individual who will be taking responsibilities of the following items:\nAdd or remove members/guests.\nManage member/guest permissions in the team.\nAnswer questions or provide training to members/guests on Teams.\nAdd, delete, or manage channels.\nArchive or delete the team when team is no longer needed.\nNote:\nFor business continuity purpose, we highly recommend having at least\ntwo active team owners\nat any given time.\nI've identified my team owner(s), let's determine how they'll add/remove members →\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4023&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4023", "title": "Step 3. Who will be team owner(s)?", "article_id": "4023" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nPlan a Team\nOVERVIEW\nThis article describes the fourth step to planning a team, the approach to adding or removing members.\nDETAILS\nYou can choose one of the two ways to manage your\nteam membership\n:\nManually-managed teams\n: Team owner(s)\nadd\n/\nremove\nmembers via the \"Manage Team\" setting in MS Teams.\nGroup-managed team\n: Team owner(s)\nadd\n/\nremove\nmembers via\nSFU Groups\n- i.e., individuals are added/removed according to the group(s) synced to the team.\nNote:\nThe team membership management process chosen when requesting a team can always be changed later on.\nWe recommend choosing the corresponding process below if your team's needs match any of the points on either side:\nChoose \"\nmanually-managed team\n\"\nChoose \"group\n-managed team\n\"\nIf your team needs to:\nControl membership directly via\nMS Teams\n,\nManage a\nsmall\ngroup of members (e.g., less than 20 accounts), or\nWant to\nchange into a\npublic team\nin the future.\nIf your team needs to:\nControl membership exclusively via the\nsecurity group(s)\nsynced,\nManage a\nlarge\ngroup of members (e.g., more than 20 accounts), or\nAdd one or more\nsponsored accounts\non your team.\nFor a detailed comparison between the two processes, please visit the\nmanually- vs. group-managed teams\npage.\nI've selected a method. Let's draft a structure for the team →\nAdditional tips for group-managed teams\nIf you plan on syncing a\nnew security group\nto your new team, please create and\nactivate it prior to submitting a team request\n. Submitting a team request with an unactivated security group can lead to technical issues in your team.\nIf you plan on syncing your\ndepartment's security group\nto your new team, we recommend nesting your department's security group inside a new security group. This ensures that people who are outside of your department can be added to your team without being added to your department's security group.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4024&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4024", "title": "Step 4. How will you add or remove members?", "article_id": "4024" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nPlan a Team\nOVERVIEW\nThis article describes the fifth step to planning a team, the team structure.\nDETAILS\nYou are just one step away from submitting a team request!\nAs the final step, draft a\nlist of the channels you'd like to create\nin this team and decide\nwhich channels will be\npublic or private\n. These channels will inform your team members/guests on the location they can start conversations and collaborate.\nVisit the\nTeams & Channels\npage for more details on teams, channels, and suggestions on how you can structure your team(s) at SFU.\nNote:\nTo help team members to familiarize the new team once they are added, we recommend setting up your channels as soon as the team has been created.\nCongratulations! You are now ready to submit a team request →\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4025&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4025", "title": "Step 5. How will you structure your team?", "article_id": "4025" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nPlan a Team\nOVERVIEW\nThis article outlines the completion of the plan a team step-by-step guide.\nDETAILS\nCongratulations, you are now ready to submit a team request!\nFill out the\nwebform\nbelow to submit a team request. A confirmation email will be sent to you once the request has been received.\nAll requests are processed within 2 business days. You will be notified by email once the process has been completed.\nNote\n: Only staff or faculty can submit a request.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4026&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4026", "title": "Submit a team request", "article_id": "4026" }, { "clean_body_text": "Software and Application Distribution\nPixlr\nPixlr\nDreamWeaver\nPhoenix Code\nPhoenix Code\nPhoenix Code\nLightroom\nRawTherapee\nRawTherapee\nRawTherapee\nIllustrator\nInkscape\nInkscape\nInkscape\nInDesign\nScribus\nScribus\nScribus\nPremiere Pro\nkdenlive\nkdenlive\nkdenlive\nAfter Effects\nBlender\nBlender\nBlender\nAudition\nAudacity\nAudacity\nAudacity", "duplicate_urls": [], "tags": [ "Adobe", "open-source", "alternative", "free", "OPEN-SOURCE ALTERNATIVES TO ADOBE", "Windows", "Mac", "Linux", "iOS", "Android", "Photoshop", "PhotoPea", "GIMP", "Krita" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4027", "title": "Alternatives to Adobe", "article_id": "4027" }, { "clean_body_text": "Software and Application Distribution\nOVERVIEW\nAdobe Creative Cloud (CC) is a suite of powerful software tools used by creatives around the world for graphic design, video editing, web development, and more. As a student, gaining access to Adobe CC can be a valuable resource for your academic and creative endeavors. Adobe offers Shared Device Licensing (SDL), which allows students to use Adobe CC software in computer labs without the need for a personal subscription.\nDetails\nOptions for Students\nFrequently Asked Questions\nDETAILS\nAdobe Creative Cloud products including Acrobat Pro are installed in identified SFU\nIT computer labs\nand some faculty/school spaces.\nAn SFU Adobe ID is required to log into the Adobe Creative Cloud Desktop application to use Adobe titles on shared computers in labs. To get started, learn how to create your\nSFU Adobe ID\n.\nStudents are encouraged to complete the process as early as possible since account creation\nmay take up to 24 hour\ns to complete.\nNOTE\n: Creation of an SFU Adobe ID\ndoes not\nprovision a personal license for Adobe Creative Cloud products for use on personal devices.\nNOTE\n: Not all features are available in the Higher Education edition of Adobe Creative Cloud products.\nOPTIONS FOR STUDENTS\nStudents seeking to use graphic design tools have numerous options available.\nPurchase Adobe with educational discount\nUse alternative open-source products\nFrequently Asked Questions (FAQ)\nWhat software can i use?\nYour SFU Adobe ID allows you to make use of Adobe CC titles like Photoshop, Illustrator, Premiere, InDesign, Lightroom and more in supported\ncomputer labs on campus\n. Depending on the computer lab, alternatives may be available as well. Just remember, you need to sign into Adobe Creative Cloud Desktop to use the applications.\nCAN I USE MY SFU ADOBE ID to install and use Adobe CC ON MY PERSONAL COMPUTER?\nNo. The license provided to students for Adobe Creative Cloud(CC) requires a special version of Adobe CC that is not publicly available. Your access to Adobe CC using your SFU Adobe ID only works at the identified computer spaces noted above or in computer labs identified by your faculty.\nCAN I USE MY SFU ADOBE ID ON MY PERSONAL COMPUTER?\nNo. The license provided to students for Adobe Creative Cloud(CC) requires a special version of Adobe CC that is not publicly available. Your access to Adobe CC using your SFU Adobe ID only works at the identified computer spaces noted above or in computer labs identified by your faculty.\nI have data stored in adobe cloud, can i use it on campus?\nAll Cloud services such as font access and in-app libraries are disabled. However, users can visit\nassets.adobe.com\nto manually access, upload, and download cloud files.\nWhere can i learn about how to use Adobe creative cloud products?\nAdobe offers a range of\ntutorials and training through their website\n. You can also visit\nAdobe's YouTube channel\nand search specific topics.", "duplicate_urls": [], "tags": [ "Adobe", "Creative-Cloud", "Student" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4028", "title": "Adobe for Students", "article_id": "4028" }, { "clean_body_text": "Software and Application Distribution\nOffice\nOVERVIEW\nExplore online training resources for Microsoft Office apps, such as Word, Excel, Outlook and more.\nGENERAL SET UP & BASICS\nSign up & install Microsoft 365\nChange display name for Microsoft services - Students\nChange display name, title, or contact details for Microsoft Services - Faculty/Staff\nPurchasing additional Microsoft services\nONLINE TRAINING RESOURCES\nWORD\nHelp & Learning Portal\nVideo Training\nLinkedin Learning\nEXCEL\nHelp & Learning Portal\nVideo Training\nLinkedin Learning\nPOWERPOINT\nHelp & Learning Portal\nVideo Training\nLinkedin Learning\nONENOTE\nHelp & Learning Portal\nVideo Training\nLinkedin Learning\nOUTLOOK\nHelp & Learning Portal\nVideo Training\nLinkedin Learning\nPUBLISHER\nHelp & Learning Portal\nVideo Training\nLinkedin Learning\nRelated Services / Offerings (1)\nMicrosoft Office\nMicrosoft Office (or MS Office) is a collection of productivity tools that includes Outlook, Word, PowerPoint, Excel, and Publisher. Most applications within the Office suite are available on desktop, mobile app, or on browsers via cloud services.", "duplicate_urls": [], "tags": [ "Microsoft", "Microsoft-Outlook", "Microsoft-Office", "Microsoft-Excel", "Microsoft-PowerPoint" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4032", "title": "Microsoft Office - Basics and Online Training Resources", "article_id": "4032" }, { "clean_body_text": "Software and Application Distribution\nOffice\nOVERVIEW\nBrowse frequently asked questions about Microsoft Office at SFU such as what happens when you leave the university, who is eligible and more.\nFrequently Asked Questions about Microsoft Office\nWHO CAN USE MS OFFICE?\nFACULTY AND STAFF\nMS Office is available to all current SFU faculty and staff with a\nMicrosoft 365 account\n.\nSTUDENTS\nMS Office is available to all current SFU students with a\nMicrosoft 365 account\n.\nNote. \"\nStudents\" include\ngraduate students\n(as defined by the Faculty of Graduate Studies) and\nundergraduate students\nenrolled in a degree granting course (as defined by Student Services). At this time,\nContinuing Studies\nstudents are not eligible.\nOTHER\nSFU retirees, emeritus and adjunct professors are eligible for\nOffice 365 online\nto help facilitate working with the University community. This furnishes all the Office services, but does not allow for downloadable desktop installs of Office. The Office suite is still available in a browser.\nARE THERE ANY COST TO USING MS OFFICE?\nMS Office applications are free for eligible SFU faculty, staff, and students.\nHOW DO I GET ACCESS MS OFFICE?\n1. Sign up for Microsoft 365\nMS Office is available to all current SFU faculty, staff, and students with a Microsoft 365 account. Visit the\nGetting Started\npage for instructions on how to sign up for an SFU Microsoft 365 account.\n2. Access Microsoft Office applications\nMS Office Web\n: Visit\nM365 Portal\n> Select any of the Office apps\nMS Office Desktop\n: Launch any of the Office software on your desktop (e.g., Word, Excel)\nHOW DO I INSTALL MS OFFICE ON MY INDIVIDUAL-USE OR UNIVERSITY-MANAGED DEVICE(S)?\nINDIVIDUAL-USE\nVisit the\nGetting Started\npage for instructions on how to install Microsoft Office on your\nindividual-use device\n.\nUNIVERSITY-MANAGED\nIf you are an SFU faculty/staff and you hold a\nuniversity-managed device\n, Microsoft Office applications should be pre-installed on your device.\nPlease\nsubmit a service request to the IT Service Desk\nor contact your local IT representative for software inquiries/installations.\nWHAT IF I LEAVE THE UNIVERSITY?\nAccess to Microsoft 365 will be available as long as you are a current faculty, staff, or student. Once you are no longer eligible in this manner, your login ID will become invalid for the installed software on your device(s).\nNote.\nUnder the terms of Microsoft’s License Agreement,\nyou are obligated to\nuninstall Microsoft applications\nwhen you are no longer eligible to receive Microsoft 365 for free.\nWHAT IF I'M NOT ELIGIBLE?\nSFU's agreement for Microsoft 365 covers current students, faculty, and full-time continuing staff. Unfortunately, the additional cost for covering the entire University community (including retirees and emeritus professors) is prohibitive. We apologize for any inconvenience.\nIf your department needs to collaborate with you, it would be necessary for you to make arrangements to purchase the software, or to use the software on a computer physically located on campus. However, your status with the University as a retiree or emeritus professor also entitles you to\neducation pricing\ndirectly from Microsoft.\nRelated Services / Offerings (2)\nMicrosoft Office\nMicrosoft Office (or MS Office) is a collection of productivity tools that includes Outlook, Word, PowerPoint, Excel, and Publisher. Most applications within the Office suite are available on desktop, mobile app, or on browsers via cloud services.\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [], "tags": [ "Microsoft", "Microsoft-Outlook", "Microsoft-Office", "Microsoft-Excel", "Microsoft-PowerPoint", "FAQ" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4034", "title": "Microsoft Office - FAQs", "article_id": "4034" }, { "clean_body_text": "Software and Application Distribution\nMICROSOFT AZURE DEV TOOLS FOR TEACHING\nMicrosoft Azure Dev Tools for Teaching, or ADT4T (formerly known as Microsoft Imagine) is a collection of developer tools and resources that supports students in Science, Technology, Engineering or Mathematics-related programs.\nNote:\nLicenses to ADT4T are purchased and administered by\nindividual faculties and schools at SFU\n. Please contact your faculty for license-related inquiries.\nDEPARTMENTS WITH ADT4T AGREEMENTS\nThe following faculties are known to be participating in their own Microsoft ADT4T agreements. For more information, please contact your faculty.\nBeedie school of Business\nFaculty of Applied Science\nSchool of Interactive Arts and Technology\nACCESS AZURE DEV TOOLS FOR TEACHING\nTo access Azure Dev Tools for Teaching, sign in using your\nSFU Microsoft 365 account\n:\nLog in to Azure Dev Tools for Teaching Portal\nNeed a SFU M365 account?\nVisit the\nGetting Started in Microsoft 365\npage for instructions on how to sign up for an SFU Microsoft 365 account.\nI have a SFU M365 account, how do I log in?\nAt the Microsoft login screen, enter your SFU email address (i.e.,\nyourSFUcomputingID@sfu.ca\n). You will then be re-directed to\nSFU CAS\nlogin screen. Log in using your SFU Computing ID and password.\nFAQs\nIT'S DISPLAYING AN \"THERE IS A PROBLEM WITH YOUR ACCOUNT\" ERROR MESSAGE.\nIf you see an \"There is a problem with your account\" error message after logging in to the Azure Dev Tools for Teaching, please submit a ticket to Microsoft via the\nMicrosoft's Support Request\npage or call them at (866) 643-9421.\nDOES AZURE DEV TOOLS FOR TEACHING INCLUDE VISIO AND PROJECT?\nYes. However, Visio and project must be obtained via ADT4T and not provided as part of the\nMicrosoft Office\nbundle.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [], "tags": [ "Microsoft", "teaching", "Azure", "devtools", "adt4t" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4035", "title": "Azure Dev Tools for Teaching", "article_id": "4035" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article shows a comparison chart between a manually-managed team and a group-managed team.\nThere are two team membership management processes available for selection when\ncreating your team\n. These processes will determine the way you add or remove members for your team.\nDETAILS\nNote:\nThe team membership management process chosen when\nrequesting a team\n. If you wish to change your membership approach, see\nChange between Group-managed and Manually-managed Team\n.\nManually Managed Team\nGroup Managed Team\nDefinition\nTeam owner(s)\nadd\n/\nremove\nmembers via the \"Manage Team\" setting in MS Teams.\nIndividuals added will receive a notification via MS Teams and an email notification.\nTeam owner(s)\nadd\n/\nremove\nmembers via\nSFU Groups\n- i.e., individuals are added/removed according to the\nsecurity group(s)\nsynced to the team.\nIndividuals added will receive a notification via MS Teams.\nRecommended Usage\nIdeal for\nsmall groups and units\n(i.e., less than 20 people) where the team owner(s) can easily manage the onboarding access for a small number of individuals.\nIdeal for relatively\nlarger groups\n(i.e., more than 20 people),\ndepartment teams\n, and/or\nteams that need to\nadd sponsored account(s)\nas team members.\nSponsored Accounts\nUnable to add sponsored accounts.\nSponsored accounts can be added\n.\nExternal Users\nTeam owner(s) can\nadd/remove external users (i.e., guests)\nvia the \"Manage Team\" menu in MS teams.\nRequest to Join the Team\nTeam owner(s) can add new members directly via MS Teams by\naccepting or denying the requests\nto join a team.\nUnable to add new members directly via MS Teams by\naccepting or denying requests\nto join a team.\nPublic Team\nCan be\nchanged into public teams\n- i.e., anyone from the organization can join immediately without an approval from the team owner(s).\nCannot be changed into public teams. All members will need to be added by the team owner via\nthe security group(s) synced to the team\n.\nLeave a Team\nMember(s) can\nleave a team via MS Teams\nat any time.\nMember(s) need to ask the team owner(s) to remove them from the team’s group to leave a team.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4036&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4036", "title": "Manually- & group-managed teams", "article_id": "4036" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article describes how to change the team description on Microsoft Teams.\nA team description should briefly outline the purpose and usage of the team. It's displayed below the team name in MS Teams.\nDETAILS\nStep 1.\nIn MS Teams, go to a team you would like to change the team description and select the \"More options\" icon.\nStep 2.\nFrom the drop-down menu, select \"Edit team\".\nStep 3.\nIn the \"Edit team\" window, select the text box below \"Description\" to edit your team's description.\nPlease include a detailed but concise description of your team so team members are clear on the\npurpose\nand the\nusage\nof the team. The team description should less than 1000 characters.\nStep 4.\nSelect \"Update\" to save your changes, or select \"Cancel\" to cancel the edits.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4037&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4037", "title": "Change team description", "article_id": "4037" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article outlines managing team privacy status on Microsoft Teams.\nThere are 2 types of privacy status for the teams:\npublic\nteam and\nprivate\nteam.\nPublic teams\nAnyone from the organization can join\nimmediately without an approval from the team owner(s).\nPublic teams are\nvisible to everyone in the organization\nby searching in the Teams.\nExample\n: MS Teams Community of Practice\nPrivate teams\nAll the teams requested via the\nRequest a Team webform\nare\nprivate\nteams, and they are\nhidden\nfrom the search in Teams.\nOnly people who have been approved\nby the team owner(s) can join the team. Team owner(s) and team members can invite people to join.\nExamples\n: departmental team, project team, closed special interest group, etc.\nDETAILS\nNote:\nIf you have a\ngroup-managed team\n, changing the team into a public team does not open up the ability for anyone in the organization to join immediately without approval.\nFor more information on how to add members to a group-managed team, visit the\nAdd Members\npage.\nStep 1.\nIn MS Teams, go to a team you would like to manage the privacy status and select the \"More options\" icon.\nStep 2.\nFrom the drop-down menu, select \"Edit team\".\nStep 3.\nIn the \"Edit team\" window, select the drop-down below \"Privacy\" to manage the privacy status.\nStep 4.\nSelect \"Update\" to save your changes, or select \"Cancel\" to cancel the edits.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4038&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4038", "title": "Manage team privacy status", "article_id": "4038" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article outlines managing team settings and permissions on Microsoft Teams.\nAs a team owner, you have the ability to manage and adjust many team settings and permissions. For example, some settings include members, pending requests, channels, settings, analytics and apps for your team.\nNote:\nAs one of the first steps after setting up a team, we recommend checking the permission settings for members and guests to ensure they align with your team’s work processes and strategies.\nFor instance, here are some items to consider and modify using the instructions provided below:\nDo you want the\nmembers\nto have the ability to create, update, delete or restore channels?\nDo you want the\nguests\nto have the ability to create, update and delete channels?\nDETAILS\nStep 1.\nIn MS Teams, go to a team you would like to manage and select the \"More options\" icon.\nStep 2.\nFrom the drop-down menu, select \"Manage team\".\nStep 3.\nUnder the \"Settings\" tab, check or uncheck the options or permissions you want to manage:\nChange the\nteam picture\n,\nSet\nMember permissions\n(e.g., ability to create, update, delete or restore channels),\nDetermine the ability to use\n@mentions\nin a channel,\nSet\nGuest permissions\n(e.g., ability to create, update, or delete channels), and\nEnable team members to send\nGIFs, emoji,\nand stickers\n.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4039&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4039", "title": "Manage team settings and permissions", "article_id": "4039" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article describes how to add a member to a team on Microsoft Teams.\nTeam owner(s) should add members according to the team membership management process chosen when\nrequesting a team\n.\nAdd a member to a\nmanually-managed team\nAdd a member to a\ngroup-managed team\nNote:\nThe team membership management process chosen when\nrequesting a team\n. If you wish to change your membership approach, see\nChange between Group-managed and Manually-managed Team\n.\nHow to add a member to a manually-managed team\nFollow the instructions below if you have a\nmanually-managed team\n(i.e., team owner(s)\nadd\n/\nremove\nmembers via the \"Manage Team\" setting in MS Teams):\nStep 1.\nIn MS Teams, go to a team you would like to add members and select the \"More options\" icon.\nStep 2.\nFrom the drop-down menu, select \"Add members\".\nStep 3.\nType in a name or an email address of the person you would to add. You can add more than one member at the same time. Select \"Add\" to add the member(s) to your team.\nStep 4.\nAfter you have added your members, select \"Close\" to return to the team.\nHow to add a member to a group-managed team\nFollow the instructions below if you have a\ngroup-managed team\n(i.e., team owner(s)\nadd\n/\nremove\nmembers via\nSFU Groups\n):\nStep 1.\nGo the\nSFU Groups\n.\nStep 2.\nAdd the person to the security group that syncs to your team.\nMembers added to the security group will be automatically synced and added to your team within two hours.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4040&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4040", "title": "Add a member", "article_id": "4040" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article describes how to accept or deny requests to join a team on Microsoft Teams.\nTeam members can send requests to add members to a team, and team owners will receive an alert for any pending requests. As a team owner, you have the ability to\naccept or deny requests\nto join your team:\nIf you have a\nmanually-managed team\n(i.e., team Owner(s)\nadd\n/\nremove\nmembers via the \"Manage Team\" setting in MS Teams.), you can add members by accepting the pending requests you received on Teams.\nSee the instructions below for more information\n.\nIf you have a\ngroup-managed team\n(i.e., team Owner(s)\nadd\n/\nremove\nmembers via\nSFU Groups\n), this functionality to accept/deny requests will not work.\nTo add any members to your team, please\nadd them via SFU Groups\n.\nDETAILS\nNote:\nIf you have a\ngroup-managed team\n(i.e., team Owner(s)\nadd\n/\nremove\nmembers via\nSFU Groups\n), this functionality to accept/deny requests will not work. To add any members to your team, please\nadd them via SFU Groups\n.\nStep 1.\nIn MS Teams, go to a team you would like to manage and select the \"More options\" icon.\nStep 2.\nFrom the drop-down menu, select \"Manage team\".\nStep 3.\nIn the \"Pending Requests\" tab, select \"Accept\" or \"Deny\" to approve or decline the requests.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4041&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4041", "title": "Accept or deny requests to join a team", "article_id": "4041" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article describes how to add a role or sponsored account to your team on Microsoft Teams.\nRole/sponsored account can be used on MS Teams if they have signed up for a Microsoft 365 account and are provided a MS Teams license.\nNote:\nWe recommend using your\nindividual account\nunless your team’s processes or procedures requires the use of a sponsored/role account.\nTo a group-managed team\nStep 1.\nUnderstand the following limitations on using a\nrole/sponsored account\non MS Teams:\nRole/sponsored account cannot be a team owner, and can be only added to a team as a team member.\nMS Teams licenses are granted to role/sponsored accounts via security groups on SFU Groups, so role/sponsored account can\nonly be added to a group-managed team\n(i.e., automatically add members to your team if they are a part of the security group).\nStep 2.\nEnroll the role/sponsored account into\nSFU's MFA\nand sign up for an\nMicrosoft 365 account\n.\nStep 3.\nGo the\nSFU Groups\n.\nStep 4.\nAdd the role/sponsored to the security group that sync to your team.\nMembers added to the security group will be automatically synced and added to your team within 2 hours.\nTo a Manually-managed Team\nBy default, role accounts do not have access to MS Teams and cannot be added into\nmanually-managed teams\n(i.e., team owners manually add/remove members via the Teams application).\nTo provide role account(s) access to MS Teams, the Team Owner will need to take the following the steps:\nCreate a new security group\nwhich will be used to provide role account(s) with the access to Microsoft Teams.\nOn the security group, include the role account(s) you would like to add to the team.\nSubmit a ticket to\nIT Service Desk\nand include the following information:\nSubject line\n: \"Microsoft Teams - Adding role accounts to a manually-managed team\"\nMessage body\n: “I would like to add role account(s) to my manually-managed team. The security group name is .”\nEnsure that the account(s) have enrolled in\nSFU's MFA\nand signed up for a\nMicrosoft 365\naccount. Once the request is processed, it will take up to 2 hours for MS Teams access to be granted.\nOn MS Teams, you should be able to add the role account(s) as members to your team. The account(s) will also need to remain on the security group (created in step 1) in order to retain Microsoft Teams access.\nNote:\nGoing forward, you may include additional role account(s) to the security group (created in step 1) to provide access to MS Teams. Please ensure that the account(s) have enrolled in\nSFU's MFA\nand signed up for a\nMicrosoft 365\naccount.\nFor an alternative approach:\nChange your membership approach on your team\nto group-managed and follow the instructions for group-managed teams.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4042&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4042", "title": "Add a role/sponsored account", "article_id": "4042" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article describes how to add another team owner to your team on Microsoft Teams.\nEach team needs to have at least one team owner who has elevated privileges on the team. Team owner(s) can add another team owner according to the team membership management process chosen when\nrequesting a team\n:\nAdd another team owner for a\nmanually-managed team\nAdd another team owner for a\ngroup-managed team\nThe team membership management process chosen when\nrequesting a team\n. If you wish to change your membership approach, see\nChange between Group-managed and Manually-managed Team\n.\nNote:\nFor business continuity purpose, we highly recommend having at least\ntwo active team owners\nat any given time.\nHow to add another team owner for a manually-managed team\nFollow the instructions below if you have a\nmanually-managed team\n(i.e., team owner(s)\nadd\n/\nremove\nmembers via the \"Manage Team\" setting in MS Teams.).\nStep 1.\nMake sure the person you'd like to make as a team owner is already a member of your team. If not, visit the\nAdd a Member\npage to add them to your team.\nStep 2.\nIn MS Teams, go to a team you would like to add another team owner and select the \"More options\" icon.\nStep 3.\nFrom the drop-down menu, select \"Manage team\".\nStep 4.\nUnder the \"Members\" tab, locate the team member you would like to make as a team owner. Change their role from \"Member\" to \"Owner\".\nHow to add another team owner for a group-managed team\nFollow the instructions below if you have a\ngroup-managed team\n(i.e., team owner(s)\nadd\n/\nremove\nmembers via\nSFU Groups\n).\nStep 1.\nMake sure the person you'd like to make as a team owner is already a member of your team. If not, visit the\nAdd a Member\npage to add them to your team.\nStep 2.\nIn MS Teams, go to a team you would like to add another team owner and select the \"More options\" icon.\nStep 3.\nFrom the drop-down menu, select \"Manage team\".\nStep 4.\nUnder the \"Members\" tab, locate the team member you would like to make as a team owner. Change their role from \"Member\" to \"Owner\".\nStep 5.\nGo the\nSFU Groups\n. Make the newly added team owner as a manager of the security group that sync to your team.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4043&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4043", "title": "Add another team owner", "article_id": "4043" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article describes how to remove a member from your team on Microsoft Teams.\nTeam owner(s) should remove members according to the team membership management process chosen when\nrequesting a team\n.\nRemove a member from a\nmanually-managed team\nRemove a member from a\ngroup-managed team\nThe team membership management process chosen when\nrequesting a team\n. If you wish to change your membership approach, see\nChange between Group-managed and Manually-managed Team\n.\nNote:\nRemoving a member will not automatically remove any of the files they have uploaded to the\nteam/channel\n. All files uploaded to a team/channel will be owned and managed by that team/channel until someone manually deletes the files.\nHow to remove a member from a manually-managed team\nFollow the instructions below if you have a\nmanually-managed team\n(i.e., team owner(s)\nadd\n/\nremove\nmembers via the \"Manage Team\" setting in MS Teams).\nStep 1.\nPrior to removing a team member,\nnotify them and ensure that the document storage and retention policies in your faculty/department/unit are addressed.\nStep 2.\nIn MS Teams, go to a team you would like to remove members and select the \"More options\" icon.\nStep 3.\nFrom the drop-down menu, select \"Manage team\".\nStep 4.\nUnder the \"Members\" tab, locate the member you would like to remove and click the \"X\" to the far right of the person. MS Teams will not send a notification to the member removed from your team.\nHow to remove a member from a group-managed team\nFollow the instructions below if you have a\ngroup-managed team\n(i.e., team owner(s)\nadd\n/\nremove\nmembers via\nSFU Groups\n).\nStep 1.\nPrior to removing a team member,\nnotify them and ensure that the document storage and retention policies in your faculty/department/unit are addressed.\nStep 2.\nGo the\nSFU Groups\n.\nStep 3.\nRemove the person from the security group that syncs to your team.\nIndividuals removed from the security group will be automatically synced and removed from your team within 2 hours. MS Teams will not send a notification to the member removed from your team.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4044&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4044", "title": "Remove a member", "article_id": "4044" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article describes how to remove another team owner from your team on Microsoft Teams.\nTeam owner(s) should remove another team owner according to the team membership management process chosen when\nrequesting a team\n.\nRemove another team owner from a\nmanually-managed team\nRemove another team owner from a\ngroup-managed team\nThe team membership management process chosen when\nrequesting a team\n. If you wish to change your membership approach, see\nChange between Group-managed and Manually-managed Team\n.\nNote:\nFor business continuity purpose, we highly recommend having at least\ntwo active team owners\nat any given time.\nHow to remove another team owner from a manually-managed team\nFollow the instructions below if you have a\nmanually-managed team\n(i.e., team owner(s)\nadd\n/\nremove\nmembers via the \"Manage Team\" setting in MS Teams.).\nStep 1.\nIn MS Teams, go to a team you would like to remove another team owner and select the \"More options\" icon.\nStep 2.\nFrom the drop-down menu, select \"Manage team\".\nStep 3.\nUnder the \"Members\" tab, locate the team owner you would like to remove in the \"Owners\" list. Change their role from \"Owner\" to \"Member\".\nStep 4.\nGo to the \"Members and guests\" list, and select the \"X\" to the far right of the individual to remove them from the team.\nHow to remove another team owner from a group-managed team\nFollow the instructions below if you have a\ngroup-managed team\n(i.e., team owner(s)\nadd\n/\nremove\nmembers via\nSFU Group\n).\nStep 1.\nIn MS Teams, go to a team you would like to remove another team owner and select the \"More options\" icon.\nStep 2.\nFrom the drop-down menu, select \"Manage team\".\nStep 3.\nUnder the \"Members\" tab, locate the team owner you would like to remove in the \"Owners\" list. Change their role from \"Owner\" to \"Member\".\nStep 4.\nGo the\nSFU Groups\n.\nStep 5.\nRemove the person from the security group that syncs to your team.\nIndividuals removed from the security group will be automatically synced and removed from your team within 2 hours.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4045&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4045", "title": "Remove another team owner", "article_id": "4045" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article describes how to add or remove a guest on your team on Microsoft Teams.\nGuests\nare people from outside of your organization that a team owner invites, such as external partners or vendors to join the team. For more details on guest capabilities in Teams, visit\nGuest capabilities in Teams\npage.\nTeam owners have the ability to:\nAdd a guest to a team\nRemove a guest from a team\nNote:\nRemoving a guest will not automatically remove any of the files they have uploaded to the\nteam/channel\n. All files uploaded to a team/channel will be owned and managed by that team/channel until someone manually deletes the files.\nHow to add a guest to your team\nStep 1.\nIn MS Teams, go to a team you would like to add a guest and select the \"More options\" icon.\nStep 2.\nFrom the drop-down menu, select \"Add member\".\nStep 3.\nIn the pop-up window, enter the guest's email address and click the \"Add [email address] as a guest\" drop-down item.\nNote:\nAnyone with a business or consumer email account, such as Outlook, Gmail, or others, can join your team as a guest. If the guest doesn’t have a Microsoft account associated with their email address, they will be directed to create one for free.\nStep 4.\nAdd a display name for your guest, if needed. Select the \"pencil\" icon to add a display name that everyone will recognize.\nNote:\nPlease add an identifiable display name for your guest, if needed. You won't be able to add or modify the guest's display name after adding them to the team.\nStep 5.\nOnce you are ready, click \"Add\" to add the guest to your team. An invitation will then be sent to your guest via email.\nFor more information on the steps that your guest need to take to join, see the\nJoin a team as a guest\npage. You can also share this link with your guest to guide them through the process.\nHow to remove a guest from your team\nStep 1.\nPrior to removing a guest, notify them and ensure that the document storage and retention policies in your faculty/department/unit are addressed.\nStep 2.\nIn MS Teams, go to a team you would like to remove a guest and select the \"More options\" icon.\nStep 3.\nFrom the drop-down menu, select \"Manage team\".\nStep 4.\nUnder the \"Members\" tab, locate the guest you would like to remove and click the X to the far right of the person. MS Teams will not send a notification to the guest removed from your team.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4046&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4046", "title": "Add or remove a guest", "article_id": "4046" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article describes how to delete your team on Microsoft Teams.\nDETAILS\nStep 1.\nIn MS Teams, go to a team you would like to delete and select the \"More options\" icon.\nStep 2.\nFrom the drop-down menu, select \"Delete a team\".\nNote:\nPlease keep in mind that once you delete a team, the corresponding SharePoint site and files will also be deleted. In additional, any app(s) affiliated with the team will also be deleted.\nMade a mistake?\nOnly service admins can recover deleted teams for up to 30 days. To restore a deleted team, please submit a ticket to the\nIT Service Desk\n.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4047&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4047", "title": "Delete a team", "article_id": "4047" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article describes how to archive or restore an archive team on Microsoft Teams.\nYou can\narchive a team\nwhen it’s no longer active, but you want to keep it around for reference or to reactivate in the future. You can also\nrestore a team\n, if you made a mistake.\nThe conversations and files in the team become\nread-only\nonce you archive it. All of the team activities are frozen once the team is archived:\nTeam members will no longer have the ability to start new conversations, reply to posts, add or remove channels, or add apps.\nTeam members will still have the ability to search through the content of an archived team, and keep it as a favourite.\nNote:\nOnly team owner(s) can\narchive\nand\nrestore\na team.\nOnce the team is archived, team owner(s) will still have the ability to add or remove members, update roles, and delete, renew, or\nrestore an archived team\n.\nHow to archive a team\nStep 1.\nIn MS Teams, go to the \"Teams\" tab on the left menu bar.\nStep 2.\nAt the bottom right corner of the list, select the \"Manage teams\" icon.\nStep 3.\nUnder the \"Active\" list, locate the team you want to archive and select the \"More options\" icon.\nStep 4.\nFrom the settings drop-down menu, select \"Archive team\".\nStep 5.\nTo prevent individuals from editing the content in the SharePoint site associated with the team, select \"Make the SharePoint site read-only for team members\" > \"Archive\".\nNote:\nTeams owner(s) still have the ability to edit the content from the archived team.\nHow to restore an archived team\nStep 1.\nIn MS Teams, go to the \"Teams\" tab on the left menu bar.\nStep 2.\nAt the bottom right corner of the list, select the \"Manage teams\" icon.\nStep 3.\nUnder the \"Archived\" list, locate the archived team you want to restore and select the \"More options\" icon.\nStep 4.\nFrom the settings drop-down menu, select \"Restore team\".\nRelated Articles (1)\nTeam (Microsoft 365 Group) Expiration and Renewal\nOverview about expiration of a Team (Microsoft 365 group) at SFU and how they can be renewed.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4048&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4048", "title": "Archive or restore an archived team", "article_id": "4048" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article describes how to delete or restore a channel on your team on Microsoft Teams. As a team owner, you have the ability to:\nDelete a channel\nRestore a channel\nHow to delete a channel\nStep 1.\nIn MS Teams, go to the channel you would like to delete and select the \"More options\" icon.\nStep 2.\nFrom the drop-down menu, select \"Delete this channel\".\nKeep in mind that once you delete a channel, you also lose its entire conversation history:\nFor a deleted\nstandard\nchannel, your files will still show up on your team's SharePoint site under the corresponding folder.\nFor a deleted\nprivate\nchannel, the channel’s SharePoint site and all the associated content (i.e., files and folders) will be deleted and inaccessible.\nNote:\nDeleted channels can be\nrestored\nwithin\n30 days\n.\nDuring the 30-day period, a deleted channel continues to be counted towards the 200 channel or 30 private channel per team limit.\nAfter 30 days, a deleted channel and its content are permanently deleted and the channel no longer counts towards the per team limit.\nHow to restore a channel\nDeleted channels can be restored within 30 days.\nStep 1.\nIn MS Teams, go to the team with the channel you would like to restore and select the \"More options\" icon.\nStep 2.\nFrom the drop-down menu, select \"Manage team\".\nStep 3.\nUnder the \"Channels\" tab, expand the \"Deleted\" list of channels. Select \"Restore\" for any channels you would like to restore.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4049&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4049", "title": "Delete or restore a channel", "article_id": "4049" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nTeam Owners\nOVERVIEW\nThis article describes how to change your team name on Microsoft Teams.\nA team name allows users to identify a specific team from their team list. A \"- SFU Teams\" suffix is automatically\nappended\nto all team names.\nCan I shorten or remove the \"- SFU Teams\" suffix?\nThe \"\n- SFU Teams\n\" suffix is a naming standard that cannot be changed at this time.\nThis suffix allows for technical scalability and minimizes any potential technical issues (e.g., naming conflicts) related to Microsoft 365 and other SFU services. In addition, this allows individuals who have in multiple teams across different organizations to differentiate which team is an SFU team.\nNAME CHANGE IS NOT RECOMMENDED UNLESS IT'S ESSENTIAL\nAny changes to your team name will only be reflected via the\ndisplay name\non MS Teams. It\nwill not\nchange the corresponding SharePoint site's address (i.e., your team’s SharePoint address will remain with the old name), nor the team's email address.\nIt is not recommended to change your team name as it may lead to potential confusion.\nDETAILS\nStep 1.\nIn MS Teams, go to a team you would like to change the team name and select the \"More options\" icon.\nStep 2.\nFrom the drop-down menu, select \"Edit team\".\nStep 3.\nIn the \"Edit team\" window, select the text box below \"Team name\" to edit your team's name. The text below shows a preview of the full team name with the suffix.\nStep 4.\nSelect \"Update\" to save your changes, or select \"Cancel\" to cancel the edits.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4050&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4050", "title": "Change team name", "article_id": "4050" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nOVERVIEW\nBrowse the frequently asked questions about Microsoft Teams.\nGeneral\nWho can use MS Teams?\nFACULTY AND STAFF\nMS Teams is available to current SFU faculty and staff with a\nMicrosoft 365 account\n.\nSTUDENTS\nMS Teams is available to current graduate students with a\nMicrosoft 365 account\n.\nOTHER\nThere are no current plans to provide access to SFU alumni, retirees, emeritus and adjunct professors.\nWhen will MS Teams be available for undergraduate students and coursework?\nMS Teams will remain unavailable to undergraduate students until the university is ready to explore it as a platform for enhanced learning.\nAre there any cost to using MS Teams?\nMicrosoft Teams is free for eligible SFU faculty, staff and graduate students.\nHow do I install MS Teams on my Individual-use or university-managed device(s)?\nIndividual-use\nTo download Microsoft Teams on your\nindividual-use device\n, visit\nMicrosoft Team's download page\nfor more information.\nUniversity-managed\nIf you are an SFU faculty/staff and you hold a\nuniversity-managed device\n, Microsoft Teams should be pre-installed on your device. Please contact the\nIT Service Desk\nfor any software inquiries/installations.\nHow do I get access MS Teams?\n1. Access Microsoft Teams\nMS Teams Web\n: Visit\nM365 Portal\n> Select\nMS Teams\nicon\nMS Teams Desktop\n: Launch the software on your desktop\nWhat are the limits in MS Teams (e.g., members, channels, and storage, chat, etc.)?\nPlease refer to Microsoft's page on\nLimits and Specifications for Microsoft Teams\n.\nCan I shorten or remove the \"- SFU Teams\" suffix?\nThe \"\n- SFU Teams\n\" suffix is a naming standard that cannot be changed at this time.\nThis suffix allows for technical scalability and minimizes any potential technical issues (e.g., naming conflicts) related to Microsoft 365 and other SFU services. In addition, this allows individuals who have in multiple teams across different organizations to differentiate which team is an SFU team.\nTeam membership\nCan role accounts sign up for MS Teams?\nOur\nrecommended approach is to use your individual account\nunless your team’s processes or procedures requires the use of sponsored/role account. If you still wish to sign up and add a role account to your team, please see\nAdd a role/sponsored account\n.\nHow can I add a role account to my manually-managed team, and not managed by group?\nFor details, visit\nAdd a role/sponsored account\nto learn how to add a role or sponsored account to your team.\nCan I collaborate with guests outside of SFU?\nYou can invite guests or external users (i.e., individuals that do not have an SFU account) to join your team; The access capabilities for guests can be managed by the team owner(s) within Teams.\nCan a non-SFU user (i.e., guest user) upload files to a chat on MS Teams?\nNo; The ability to upload and store files within a Teams chat relies on the use of the individual’s OneDrive. As Microsoft does not provide non-SFU users with the access to OneDrive at SFU, they cannot upload a file to a Teams chat.\nGuest have the ability to perform the following on MS Teams:\nGuests can preview or open files from a Teams chat,\nGuests can send screenshots to a Teams chat, and\nGuests have access to all the functionalities within\nchannels\n, including uploading files and sharing files to channels.\nFile sharing and storage\nWhat is the difference between uploading files to a team versus a chat on Teams?\nThe ownership of files uploaded to Teams may vary depending on their location:\nThe files uploaded to a\nteam/channel\nbelong to the team/channel and are stored within a\nTeams connected team site\n.\nThe files uploaded to a\nchat\nbelong to the file uploader and are stored in\nthe\nuploader's OneDrive\n.\nFor more information, please visit the\nFile ownership in a team vs. a chat\npage.\nWhat is the SharePoint site associated with a team? Can we customize it?\nThe functionality to manage and store files uploaded to MS Teams is powered by SharePoint Online. When you create a team in MS Teams, a Microsoft 365 connected team site gets automatically created in SharePoint:\nFor every\npublic/standard\nchannel you create within your team, a folder is automatically created in SharePoint Online under the\nTeams connected team site\n.\nFor every\nprivate\nchannel you create within your team, a separate team site is automatically created in SharePoint Online called\nTeams connected channel sites\n, or just\nchannel sites\n.\nWhen you click on the 'Files' tab within the channels of your team, the files you see are either stored in a\nTeams connected team site\nor\nTeams connected channel sites.\nIf you wish to customize your site, self-serve guides are available at our\nSharePoint Online How-To Guides\n.\nWhat is the relationship between Teams and SharePoint Online?\nTeams & SharePoint Online\nWhen you create a team in MS Teams, a\nTeams connected team/channel site\ngets automatically created in SharePoint Online.\nThis site is used as a file repository by MS Teams. When you click on the 'Files' tab within team channels, the files you see are either stored in your\nTeams connected site\nor\nTeams connected channel sites.\nFor more details, visit our\nSharePoint Online FAQs\n.\nI am currently using SharePoint On-Premises, should I start using SharePoint online?\nIf your department already has a\nSharePoint On-premise (2019)\n(sharepoint.sfu.ca), we recommend that you switch to using SharePoint Online or another tool at your own convenience as part of the\nSharePoint 2019 migration\n.\nCan MS Teams replace the use shared drives or SFU Vault?\nMS Teams has a variety different benefits that may not align with other storage solutions. Shared Drives are mostly used for performance requirements and SFU Vault may be used because of WebDAV support. Depending on your needs, these storage solutions may not be able to replace MS Teams.\nApps and Plug-ins\nCan I use premium apps, such as Visio and Project, within Teams?\nYes, premium Microsoft apps, such as Visio and Project, can be used within Teams. You will need to purchase the corresponding license(s) and install the application(s) onto your computer to get the app to work within Teams.\nFor more information, please contact your department's IT support staff.\nCan I use third-party plugins on my team?\nAt this time,\nall third-party plugins\ncannot be used with MS Teams.\nAll third-party plugins need to be carefully evaluated and reviewed to ensure they are compliant with the\nSFU's Information Security Guidelines\n. As a result, we have disabled this functionality and it may be addressed as a future improvement.\nTroubleshooting\nWhy are new team members disappearing after adding them to my team?\nIf your team membership is being managed\nautomatically with groups\n:\nUsers will be\nautomatically added\nto a team if they are part of the security group, and\nUsers that are not part of security group will be\nautomatically removed\n.\nTeam Owners will not be able to add or remove team members through Microsoft Teams in the \"Manage Team\" settings. You will have to add or remove team members through\nSFU Groups\nsecurity group that is synced to your team.\nI couldn't receive calls when I use Teams on a browser. What happened?\nAlthough certain browsers (e.g.,\nInternet Explorer 11\n,\nSafari\n, and\nFirefox\n) support MS Teams web app, there may be some noted exceptions for the calling and meetings features. Our recommendation is to use Teams on the\ndesktop app\n,\nsupported browsers\n, or\nmobile app\nto get the best user experience.\nFor more information about the supported browsers for Teams on the web and the potential limitations, see\nWeb clients for Microsoft Teams\n.\nI can't add a calendar on MS Teams. It's displaying a \"Your exchange calendar isn't set up. Talk to your admin to set up your calendar\" message.\nThe ability to integrate\nOutlook calendars\nor create\nchannel calendar\non MS Teams is currently unavailable.\nThe calendar feature on MS Teams relies on Microsoft Exchange Online at SFU. For accounts not using Exchange Online, we recommend using the\ncalendar available under SFU Mail\n.\nPrivacy & Security\nHow secure is MS Teams?\nMS Teams at SFU is protected by enterprise-level security from Microsoft. To learn more about Microsoft’s trust and security related information, visit the\nMicrosoft Trust Center\n.\nWhere is the data stored? Is MS Teams FIPPA-compliant?\nAll data uploaded to MS Teams at SFU are stored within\nCanada\nand are protected under the\nBC Freedom of Information and Protection of Privacy Act (FIPPA)\n.\nAll members of the SFU community are reminded to only share personally identifiable information (PII) as permitted under FIPPA.\nCan I share files that may contain personally identifiable information (PII) on Teams?\nAll members of the SFU community are reminded to only share personally identifiable information (PII) as permitted under\nFIPPA\n. Files that may be personally identifiable should be shared within a\nprivate team\nand/or a\nprivate channel\nthat only permits a specific set of individuals to have access.\nWe do not recommend sharing PII in a\npublic team\n(i.e., open to all individuals from SFU to join) and/or\na channel with a broad audience where the individuals may not have a purpose of accessing that information\n.\nFor more information on how to identify, understand, manage, and use university data appropriately, see the\nSFU Data Security Standard\npage.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4071&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4071", "title": "Microsoft Teams FAQ", "article_id": "4071" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nPower User\nrefers to staff and faculty as they interact more often with these services.\nRegular Use\nr\nrefers to students.\nFaculty & Staff\nStudents\nHost meetings\n✓\n✓\nRequire a password for meetings\n✓\n✓\nChat, Polling, Screen sharing, Annotation, Whiteboard, Breakout Room\n✓\n✓\nFile Transfer\n✓\n✓\nWaiting room\n✓\n✓\nLocal Recording\n✓\n✓\nCloud recording\n✓\nx\nParticipants join before host\n✓\nx\nOption for Waiting Room\n✓\nx\nRemote control\n✓\nx\nLanguage interpretation\n✓\nx", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4073&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4073", "title": "Differences between Zoom accounts at SFU", "article_id": "4073" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nGET STARTED\nSign into\nsfu.zoom.us\nwith your SFU Computing ID and password, and you'll be signed up to use Zoom right away. You can also\ndownload and install Zoom\nto your desktop or mobile phones for more features.\nSign in via web browser\nDownload Zoom for desktop or mobile\nNote!\nSFU ZOOM VS ZOOM\nDo\nNOT\nsign in Zoom using\nwww.zoom.us\n. Instead, you must use the\nSFU zoom\nat\nsfu.zoom.us\n. The image below shows the correct SFU zoom sign in page.\nIf you already created an account with the wrong Zoom, check out the instructions below.\nI ALREADY SIGNED IN WITH THE WRONG ZOOM AND NOW I'M STUCK.\nStep 1:\nWith the desktop client open select\nSign In.\nStep 2:\nSelect\nSign in with SSO\n.\nIf you’re interested in staying logged in (so you don’t have to go through all these steps again) then also ensure\nKeep me signed\nin is checked.\nStep 3:\nEnsure the company domain has\nsfu\ntyped before\n.zoom.us\nand select Continue.\nNote, if you see a page asking for your email address then select\nI know the company domain\nlisted below.\nStep 4:\nThe Zoom client will bring you to SFU’s Central Authentication Service (CAS), so sign in using your\nSFU Computing ID and password.\nNote that if you are already signed in to CAS via another SFU service (such as mail.sfu.ca or elsewhere) then this page will automatically authenticate you and skip this step.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4074&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4074", "title": "Getting Started & Signing In", "article_id": "4074" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nOPTION 1\nCreate a new meeting using a randomly generated meeting ID.\nThis is a good option if you’re looking for a private disposable meeting room (such as those for inter- views where you’ll need to keep each session separate).\nView instructions on how to create a random ID below\nOPTION 2\nUse a static meeting ID with the Personal Meeting ID attached to your Zoom account.\nThis is a good choice if you need a recurring meeting ID (such as those for weekly staff meetings where you want to use a single ID to keep things simple).\nView instructions on how to create a static ID below\nHOW TO CREATE A MEETING WITH A RANDOM ID\nWith the desktop client open select the\nNew Meeting\nbutton. A new meeting will begin with a randomly generated meeting ID.\nFor more information see the help article:\nHow do I Host a Meeting?\nHOW TO CREATE A MEETING WITH A STATIC ID\nTo start a meeting using your Personal Meeting ID (PMI) select the\ndropdown arrow\nfor New Meeting and ensure “Use my Personal Meeting ID (PMI) is selected.\nOnce selected click the\nNew Meeting\nbutton.\nFor more information see the help article:\nPersonal Meeting ID (PMI)", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4075&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4075", "title": "Create a Meeting", "article_id": "4075" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nYou can increase the security of your meetings by only allowing authenticated users (those with a Zoom account) to join your meetings. This setting is available on a per meeting basis and can be enabled when scheduling a meeting via the web or desktop app.\nIf a user isn’t signed in to SFU Zoom they will get the follwing message:\nWhen scheduling a meeting via a web browser\nSelect\nOnly authenticated users can join\nunder\nMeeting Options\n.\nWhen scheduling a meeting via the Zoom desktop client\nSelect\nOnly authenticated users can join\nunder\nAdvanced Options\n.\nWe recommend using \"\nSFU Users Only\n\" option for classes and private meetings.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4076&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4076", "title": "Allow Only Authenticated Users to Join a Meeting", "article_id": "4076" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nTo join a Zoom meeting you’ll need to enter a meeting ID from someone who’s created a meeting for you to join.\nTypically the meeting organizer with either email these details to you, or tell you the meeting ID via other means.\nZoom meeting IDs are 9-digit numbers\nand will look similar to the following:\nEXAMPLE NUMBER : 123-456-789\nIf you prefer joining a zoom meeting anonymously please refer to our\nZoom Privacy and Security FAQs\non how to do so.\nStep 1:\nClick the\nJoin\nbutton to begin.\nStep 2:\nEnter the\nmeeting ID\nof the session you were invited to participate in.\nFor more information see the help article:", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4077&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4077", "title": "Join a Meeting", "article_id": "4077" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nThere are several ways to invite others to a meeting. For simplicity we’ll cover how to send out meeting invitations for a meeting already in progress.\nFor scheduling and sending out meeting invitations in advance please see the help article:\nHow do I invite others to join a meeting?\nSend email invitations for a meeting already in progress\nDuring your meeting session click the\nInvite\nbutton located at the bottom of your meeting window\nThis will open the invitation window. From here select the\nEmail tab\nto send an invitation to a colleague", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4078&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4078", "title": "Invite Other to a Meeting", "article_id": "4078" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nDuring a meeting you’ll have a multitude of options available that will help facilitate your meeting. From whiteboards to reactions Zoom can be a very diverse tool to collaborate with colleagues.\nListed below is an overview of the basics to get you started for your first session.\n1\nToggles the microphone for your device. Additional options can be revealed by selecting the arrow next to the icon.\nNote that a common best practice is to mute your microphone until your ready to speak. You never know when an unexpected noise might creep in and distrupt the meeting for others.\n2\nToggles the video for your device. Additional options can be revealed by selecting the arrow next to the icon.\n3\nScreen sharing within Zoom is quite robust. Some common features are to:\nShare your entire screen.\nShare a blank whiteboard for collaboration.\nShare the screen of a specific application you have open.\nFor more information see the help article:\nAudio, Video, Sharing\n4\nToggles the chat window for the meeting.\nFor more information about chat see the help article:\nIn-Meeting Chat\n5\nReactions are a social feature that help facilitate participation during meetings without disrupting the current presentation.\nParticipants can select from a list of emotes which will appear for all on the meeting window for 5 seconds.\nFor more information see the help article:\nMeeting Reactions\n6\nRemoves you from the meeting.\nNote that as a host or moderator you’ll also have the option of ending the meeting for everyone in the session\nFor more information see the help article:\nPass Host Controls and Leave Meeting", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4079&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4079", "title": "User Controls During a Meeting", "article_id": "4079" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nIf you’re the host of a meeting you’ll have an expanded set of controls during a meeting to help keep things running smoothly.\n1. THE\nSECURITY\nICON REVEALS A SET OF SECURITY CONTROLS FOR THE MEETING\nThese controls include:\nLocking the meeting, which will prevent any additional participants from joining.\nToggling the waiting room for the meeting. For more information about waiting rooms see the help article:\nWaiting room\nAdditional participant controls such as:\nThe ability for participant to sharing their screen.\nThe ability for participants to use the chat window.\nThe ability for participants to renaming themselves after joining the meeting.\nFor more information see the help article:\nIn meeting security options\n2. THE\nPARTICIPANTS\nICON REVEALS THE PARTICIPANT WINDOW.\nAs the host you will have an expanded set of capabilities, such as:\nRemoving participants\nMuting / unmuting participants\nDelegating co-hosts to help out during the meeting.\nFor more information see the help article:\nManaging participants in a meeting\n3. THE\nSHARE SCREEN\nICON COMES WITH AN ADVANCED SET OF CONTROLS THAT ARE AVAILABLE TO THE HOST\nTo access these controls click the icon next to the Share Screen button.\nThese settings include:\nToggling screen sharing for all participants.\nControlling how many participants can share their screen at a time.\nDelegating who can share their screen while someone else is sharing.\n4. THE\nRECORD\nICON STARTS A LOCAL RECORDING OF THE MEETING THAT WILL BE SAVED TO YOUR DEVICE.\nThe local recording functionality within Zoom is extensive. So we encourage you to explore Zoom’s\nLocal Recording\nhelp page.\nSpecific to SFU’s implementation, participants will receive an audio notification and be prompted with the following message when a recording has begun:\nAlso note that the host (or co-host) of a meeting is responsible for informing participants about the privacy and security considerations related to recording.\nFor help with this see our page outlining Privacy and Security considerations (and FAQs) regarding recording at\nhttps://www.sfu.ca/itservices/technical/videoconferencing/zoom/privacy.html\nInstructors are also responsible for the management of recorded lecture material.\nInstructor guidelines on recorded lectures, can be found at\nhttps://www.sfu.ca/itservices/technical/videoconferencing/zoom/privacy/recording-zoom-lectures--privacy-and-copyright-guidelines-for-in.html\nFor additional help on uploading recorded lectures to our Learning Management Systems see the following resources:\nUploading a file to Canvas\nUploading a recording to Mediasite\n5. THE\nBREAKOUT ROOMS\nICON STARTS A SERIES OF BREAKOUT SESSIONS FOR THE MEETING.\nThis will split your participants in to their own private instances of the meeting for smaller discussions.\nFor more information see the help article:\nManaging breakout rooms", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4080&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4080", "title": "Host Controls During a Meeting", "article_id": "4080" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nTo use the SFU-theme virtual background during your meeting, you can download the background from the\nSFU communicators toolkit\n, and follow the steps below.\nZoom Virtual Background in the Zoom desktop client and mobile app requirements:\nZoom desktop client, 4.6.0 or higher\nmac OS version 10.13 or higher\nSupported processor: i5 - 2 cores or higher (2Ghz or higher), MacBook Air with Apple M1 chip (2020 version or later).\nStep 1:\nOnce you've launched a Zoom meeting. Click on\nthe '^'\nicon next to\nStart/Stop Video\non the bottom left of your Zoom window and select\nChoose Virtual Background\nStep 2:\nClick on\nthe +\non the right-hand side below the current image in your settings. After this you can click\nAdd image\n.\nStep 3:\nFind your saved image and select it", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4081&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4081", "title": "Using Virtual Backgrounds", "article_id": "4081" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nZoom has recently upgraded the security standards for all Zoom meetings going forward. If you are connecting to a Zoom meeting via the desktop client then you will need to upgrade to version 5.0 or higher.\nFor more information about the updated security standards implemented by Zoom see their\nZoom 5.0 is here!\nannouncement page.\nHOW TO CHECK WHAT VERSION OF ZOOM I CURRENTLY HAVE?\nTo check which version you have installed open the Zoom desktop app and select your profile picture (top right corner of the app). Then navigate to\nHelp\n>\nCheck for updates\n. If the version is\n5.0 or higher\nthen no updates are required on your part. If the version is lower then see the additional help points below.\nFor more information about checking your version number please see the\nViewing the Zoom version number\nhelp article.\nHOW TO UPDATE ZOOM?\non a personal Windows or Mac device\nIf you are using a personal Windows or Mac device (i.e. a laptop or desktop machine that isn't managed by SFU) then you can download the most recent Zoom desktop client at\nhttps://zoom.us/download\n.\non a SFU Managed Windows or Mac device\nManaged Windows\nIf you are using a Windows device that is managed by the university then this update should already be installed. If it isn't then there are 3 options to force update your machine.\n1. If you are on campus\nthen run the SFU Maintenance Mode program. This will be located in the start menu of your device. This program will also run if you restart your device while connected to the campus wifi network.\n2. If you are not on campus\n, but are an administrator for your device, you can manually update the Zoom app at\nhttps://zoom.us/download\n.\n3. If you are not on campus, and not an administrator for your device\n, then please contact the IT Service Desk at 778.782.8888 or email\nit-servicedesk@sfu.ca\nfor remote assistance in performing the update.\nManaged Mac\nRestart your device, and Zoom will automatically be updated in your Managed Mac.\nOr open the\nSFU Managed Software Centre\napp installed on your device and select “Updates”. The most recent version of the Zoom client will install.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4082&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4082", "title": "Update your Zoom Desktop Client", "article_id": "4082" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nSPEECH-TO-TEXT TRANSCRIPTION\nLive transcription is a beta feature that enables auto speech-to-text transcription. When enabled by hosts, participants can see captions during a meeting or webinar, and/or download the transcription afterwards.\nFollow the instructions below for host or participant.\nFOR HOSTS\nENABLE LIVE TRANSCRIPTION\nEnable\nTurn on live transcription in each meeting/webinar you prefer:\nClick the\nLive Transcript\nbutton at the bottom of your Zoom\nSelect\nEnable Auto-Transcription\nDisable\nSelect\nDisable Auto-Transcription,\nto disable live transcription.\nSAVE CAPTIONS\nActivate the Save Captions features in your Zoom\nSettings\n:\nOpen\nyour\nZoom\nclient\n.\nGo to\nSettings > In Meeting (Advanced),\nand\nclick the toggle\nto activate closed captioning and/or save captions as you wish.\nAlternatives of Save Captions:\nTo prevent participants from transcription saving, de-select\nSave Captions\nin your personal setting. By using the\nCloud Recording\nfeature, you can still provide automatic audio transcription/closed caption after meetings.\nFOR PARTICIPANTS\nDisplay live transcription\nFind\nLive Transcript\nin the control bar at the bottom of your Zoom.\nOption 1:\nShow Subtitle\nCaptions will appear at the bottom of the Zoom window.\nOption 2: View/Close Full Transcript\nAudio will be transcribed in the right-hand corner of the Zoom window. Captions are time stamped and tagged with who was speaking.\nChange captioning sizes\nClick\nSubtitle Settings\n, and use the slider at the top of the Accessibility tab to adjust the font size of the subtitles.\nCHANGE CAPTIONING SIZES\nClick\nSubtitle Settings\n, and use the slider at the top of the Accessibility tab to adjust the font size of the subtitles.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4083&SIDs=359", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4083&SIDs=962", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4083&SIDs=962%2c359" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4083", "title": "Live Transcription", "article_id": "4083" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nThis page includes information on:\nRecording your Zoom session\nStart a local/cloud recording\nShare Cloud recording\nDownload Cloud recording\nTrim Zoom recording\nDelete cloud recording\nRECORDING YOUR ZOOM SESSION\nZoom Meetings and Webinars can be recorded locally onto your computer or to the cloud.\nBefore recording the meeting, participants must be informed the following:\nThat the meeting will be recorded\nThe chats and shared files may be retained.\nSTUDENT ACCOUNTS DON'T HAVE ACCESS TO CLOUD RECORDING.\nHOW TO START A LOCAL / CLOUD RECORDING\nStep 1: Click the\nRecord\nbutton in the meeting toolbar.\nStep 2: Select one of the options\n(record on this computer/record to the cloud)\nto start recording.\nHosts will see the following recording indicator in the top left corner during the recording.\nThe\nRecord\nbutton will switch to a\nPause/Stop\nRecording button. If you click\nPause\nit will switch to a\nResume\nbutton.\nOnce the meeting has ended, the recording will be processed before viewing.\nFILE TYPES (LOCAL RECORDING)\nMP4\n: Audio/Video format for video recording uses.\nM4A\n: Audio format for audio-only file uses.\nM3U\n: Playlist file to play all individual MP4 files (Windows only)\nChat\n: Standard text or .txt file.\nSHARE CLOUD RECORDINGS WITH PARTICIPANTS\nAfter recording a Zoom session to the cloud, the host can share a recording with participants. Sharing is enabled automatically once a cloud recording is finished processing.\nNote: Instructors can share their recordings from Zoom directly, but we recommend\nSharing Recordings with Zoom for Canvas\n.\nSharing a Recording Manually\nStep 1: Go to the\nZoom Web Portal\nand sign in with your SFU account.\nStep 2: On the menu click on recordings and select cloud recordings.\nStep 3: Select the Meeting in the topic column\nStep 4: Click on share.\nStep 5: Click\ncopy sharing information to clipboard\nto copy the recording information. You can paste the information in a web Link or in Canvas.\nNote: Cloud recordings cannot be embedded on websites, to protect the security of the recording.\nSHARING OPTIONS\nRecording Security\nSetting\nDescription\nNotes\nShare this recording\nEnable this to access all sharing settings and links. Disabling this will make the recording private\n\"Only authenticated users may view: Signed-in Users in my account\" means the recording will be accessible to SFU users only\nAdd expiry date to the link\nSpecify when the link will expire for viewers.\nYou can add a custom date\nViewers can download\nThis remains disabled by default.\nViewers cannot download any file\nViewers can see transcript\nSubtitles will be displayed as the recording plays.\nSubtitles and a full transcript of the meeting/webinar can be provided\nOn-demand (Registration Required)\nRequire viewers to provide a name and email prior to viewing the recording.\nThe host will have a list of all the registrants and viewers with access to the recording\nPasscode protection\nViewers need to enter a password in order to access the recording.\nPasscodes may include letters, numbers, and symbols.\nDOWNLOADING CLOUD RECORDINGS\nAfter recording your Zoom session to the cloud, you can manage and download your recordings.\nStep 1: After selecting a meeting in the\nTopic\ncolumn, details about your recording will appear.\nStep 2: By clicking\nShared screen with speaker view\n, your recording will download as a .mp4 file.\nFile types (Cloud Recording)\nShared screen with active speaker view, gallery view, and shared screen\n:\nMP4 file with audio and video.\nAudio only\n: M4A file with a recording of the audio.\nAudio transcript\n: VTT file with a transcript of the audio only\nChat\n: Standard text or .txt file with the transcript of in-meeting chat\nTRIMMING RECORDINGS IN ZOOM\nOnce you have your cloud recording, you can trim both the beginning and the end of your Zoom recording. Trimming your recording only edits the playback for the viewer, but you will not lose any of your original content.\nNote: Only cloud recordings can be trimmed.\nTo trim your cloud recording:\nStep 1: Go to the recording you wish to trim and click on the\nPlay\nicon on the recording thumbnail to open the player page.\nStep 2: Click the\nScissor\nicon at bottom right of the player\nStep 3: Drag the playhead arrows to set the start and end times and then click\nSave\n.\nDELETING CLOUD RECORDINGS – RETENTION SCHEDULE\nZoom Cloud recording is a temporary storage service and is not for long term storage or delivery of recordings. A\n365-day retention\nperiod will be applied to Zoom Cloud recordings, meaning after the 365 days the recording will be deleted. The host will receive notification that the recording will be deleted\n7 days prior to deletion\n.\nThe host can manually delete any recording prior to automatic deletion by clicking the\nDelete\nbutton.\nNote: Academic class recordings – if instructors want to maintain the recording longer, please download the recording and upload to\nmyMediasite\nRECORDING FAQ\nWHO CAN RECORD THE MEETING?\nBy default, all SFU users as the host can record Zoom meetings locally onto a computer; however only faculty and staff can access to the\nrecord to the cloud\noption.\nWHAT CAN GET RECORDED TO THE CLOUD?\nBy default, Zoom meetings can be recorded as\nActive speaker with shared screen\nmode. If the host wants to choose different layouts or formats, please go to your\npersonal settings\nto change\nCloud recording\nsettings:\nCAN I MAKE MULTIPLE RECORDINGS IN THE SAME MEETING?\nYes, the host can stop and restart recordings, which will create separate files for each recording. The host can also pause and resume recording, which will create one file.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4084&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4084", "title": "Cloud Recordings - Record, Edit, Share, Delete", "article_id": "4084" }, { "clean_body_text": "A/V and Media\nZoom\nTeaching/Learning with Zoom in Canvas\nPasscode protection will be enforced for all shared cloud recordings. The feature will limit who can view your cloud recording. To modify a random passcode:\n1. Access your\nrecordings\non the portal.\n2. Click\nShare\nnext to the recording you want to check a passcode.\n3. Click\nPasscode Protection\nto see a random passcode.\n4. Enter the password you want to use and click\nSave\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4085&SIDs=361", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4085&SIDs=962", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4085&SIDs=962%2c361" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4085", "title": "Cloud Recordings - Protect with Password", "article_id": "4085" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nChanging the display name allows users to use a preferred name as the display name in Zoom. The next time users log into\nhttps://sfu.zoom.us/\n, the new display name will automatically be updated. To change your display name follow the instructions below.\nLog in to your SFU account\nhttps://sfu.zoom.us/\n.\nAccess your\nprofile\non the portal.\nClick\nEdit\nnext to your name.\nEnter a preferred name you want to use and click\nSave Changes\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4086&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4086", "title": "Change Your Display Name in Zoom", "article_id": "4086" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nLog in to your SFU account\nhttps://sfu.zoom.us/\n.\nAccess your\nprofile\non the portal.\nClick\ncustomize\nnext to\npersonal link\n.\nCustomize your link and\nsave Changes\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4087&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4087", "title": "Changing Your Personal Zoom Link", "article_id": "4087" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nStep 1: Select\nPrevious Meetings\nand then choose\nReport\nReview the report and export it as CSV File.\nNote: It can show the same student joining the meeting twice, this happens when a student leaves and rejoins the meeting.\nCan I get a list of each attendee and their total duration?\nGo to\nhttps://sfu.zoom.us/account/report\nStep 1: Go to\nReports\nchoose\nUsage\nand then click the\nParticipants\nlink for the session.\nStep2: Click\nShow unique users\nto see a collapsed list of each unique attendee and their total duration.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4088&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4088", "title": "View Attendance Reports for a Zoom Meeting", "article_id": "4088" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Meeting\nThis feature allows the user to monitor network and Zoom performance. If your Zoom connection is unstable, you will see a message pop up that says \"Your Internet Connection is Unstable.\"\nThe symptoms of an unstable connection when using Zoom can include:\nZoom jitter\nZoom packet loss\nPoor quality Zoom audio and video\nZoom meeting disconnection\nHow to monitor\nOpen your Zoom Client App, and go to the \"Settings\" menu.\nClick the \"Statistics\" button to check the network health status.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4089&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4089", "title": "Monitor Network and Zoom Performance", "article_id": "4089" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Webinar\nSelect\nat\nsfu.zoom.us", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4090&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4090", "title": "Sign In", "article_id": "4090" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Webinar\nStep 1:\nSelect\nWebinars\nthen select\nSchedule a Webinar\n.\nStep 2:\nSet the name, start time, and duration of the webinar.\nThe start time and duration are only an approximation. The webinar will start and end according to host controls.\nSTEP 3 - PASSWORD & REGISTRATION\nThis step helps\nsecure your webinar.\nA Webinar Password\nis required to join any SFU Zoom webinar. The password will be embedded in the link sent to attendees.\nWhen\nRegistration\nis required, registrants must submit their name and email address to gain access to the webinar\nEnabling the\nOnly authenticated users can join\nfeature means registrants must sign in with a Zoom account before registering. Both SFU and non-SFU Zoom accounts are eligible.\nSTEP 4 - ADD CO HOST\nAn alternative host can also broadcast the webinar. To add an alternative host simply add their email under alternative host. A host or alternative host that joins the webinar after will be designated as a\nco-host.\nOnce the settings are confirmed, select\nSchedule\n.\nVideo\nrefers to the host or panelist’s camera being enabled upon joining the webinar. The host or panelist can enable or disable their camera after joining.\nRecommendation:\nTurn on the\nEnable Practice Session\nfeature to start the webinar in practice mode to perform a sound check.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4091&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4091", "title": "Schedule, Secure and Invite Co-Hosts to a Zoom Webinar", "article_id": "4091" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Webinar\n1. Invite panelist\nTo invite a panelist, select\nEdit\nin the\nInvite Panelists\nsection.\nPanelists and attendees will have a separate link to join the webinar.\nRecommendation:\nInvite any teaching assistant or technical staff as a panelist. Once they are in the webinar, promote them as co-hosts to help run the meeting\n2. Invite attendees\nTo invite attendees, select\nCopy Invitation\n. A preview of the invitation will appear and can be copied for distribution.\nNext, copy and paste the following text into your invitation to get participant consent as all webinar participants are required to provide consent before joining the session:\n“Your participation in a Zoom meeting will result in the disclosure of personal information to Zoom Video Communications. To consent to this disclosure please fill out the form at\nhttps://www.surveymonkey.ca/r/zoomprivacy\n\"\nFor more informaton on partcipant consent please refer to our\nzoom privacy guidelines page", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4092&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4092", "title": "Invite Others", "article_id": "4092" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Webinar\nStep 1\nSelect\nStart this Webinar\nto begin broadcasting the webinar.\nStep 2\nIf\nPractice Session\nwas enabled, select\nBroadcast\nin the Zoom client to begin broadcasting live.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4093&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4093", "title": "Broadcast a Zoom Webinar", "article_id": "4093" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Webinar\n1. Allow attendees to talk\nUnder participants, click on the allow to talk button next to the participants name.\n2. Promote attendee to panelist\nNext to the participants name click on more and the option to promote to panelist will come up.\n3. Q&A controls\nUsing Q&A controls, the host and panelists can answer questions live (visible to everyone), privately (using type answer), or dismiss them. Dismissed questions can be retrieved via the\nDismissed\ntab.\n4. Direct all questions to Q&A\nRecommendation:\nDisable chat between panelists and other attendees so that all questions are directed to the Q&A.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4094&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4094", "title": "Zoom Webinar Host Controls", "article_id": "4094" }, { "clean_body_text": "A/V and Media\nZoom\nZoom Webinar\nGenerating an Attendee Report\nhelps you see who attended the webinar.\nSelect\nReports\nthen select\nWebinar\n.\nSelect\nAttendee Report\nto generate the corresponding CSV file.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4095&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4095", "title": "Generate a Zoom Webinar Attendee Report", "article_id": "4095" }, { "clean_body_text": "A/V and Media\nZoom\nTeaching/Learning with Zoom in Canvas\nIF I ENABLE ZOOM MEETINGS IN CANVAS WILL STUDENTS BE ABLE TO SEE ALL MY OTHER ZOOM MEETINGS?\nNo, Students will only see meetings that were created in Canvas. Any meetings created outside Canvas, such as those created via the Zoom Desktop Client or the\nZoom web portal\n, will remain private and inaccessible to students.\nDO I NEED AN SFU ZOOM ACCOUNT TO ACCESS ZOOM MEETINGS IN CANVAS?\nTo meet SFU's privacy and security guidelines for Zoom you will need a valid SFU Zoom account to participate in Canvas-Zoom meetings.\nCAN STUDENTS CREATE THEIR OWN MEETINGS (SUCH AS STUDY GROUPS...ETC) IN CANVAS?\nNo, the student role within Canvas cannot create Zoom meetings for the course. However, students are welcome to use thier own SFU Zoom account to create meetings outside of Canvas.\nRelated Services / Offerings (1)\nCanvas\nCanvas is SFU's institutionally supported learning management system.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4096&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4096", "title": "Zoom/Canvas FAQs", "article_id": "4096" }, { "clean_body_text": "A/V and Media\nZoom\nTeaching/Learning with Zoom in Canvas\nFor students trying to watch a recorded Zoom meeting/lecture:\nYou do not need to ask your instructor for the password, instead you can log into your canvas and access the password.\nStep 1: Log into Canvas\nStep 2: Access your course profile and\nclick on Zoom\nStep 3\n: Go to course recordings\nOnce you have reached the course recording,\nclick on passcode next to the eye icon\nand the password will be revealed.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4097&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4097", "title": "Access a Zoom Lecture Password (Students)", "article_id": "4097" }, { "clean_body_text": "A/V and Media\nZoom\nTeaching/Learning with Zoom in Canvas\nLive Proctoring with SFU Zoom\nSFU Zoom is an approved option for live remote proctoring of exams. Although SFU Zoom is not a remote proctoring software it can:\n• mimic physical observation that occurs during in-person exams\n• confirm which student is taking the exam\n• be a reminder of academic integrity guidelines at SFU.\nNote that when SFU Zoom or any other method is used for live proctoring the session must not be recorded.\nThe strongest recommendation for ensuring academic integrity is exams and exam questions that are tailored to require unique student reflection and work. There are also a number of features in Canvas that can be leveraged to discourage cheating or make it more difficult to cheat on exams. To learn more, please visit https://www.sfu.ca/cee/services/online-exam-options.html or reach out to the Centre for Educational Excellence for advice.\nThe following guidelines have been developed by CEE and ITS to ensure a reasonably seamless experience using SFU Zoom for live remote proctoring.\nIf you need technical support with SFU Zoom, call the IT Service Desk at 778 782 8888 or send an email to it-servicedesk@sfu.ca. Check www.sfu.ca/itservices for current hours of support.\nScheduling Your Proctoring Session\nGo to https://sfu.zoom.us/ and select option sign in SFU Zoom\nLocate the meetings option in the left navigation menu bar.\nEnter the meeting settings:\nSelect registration required\nMeeting password: assign a unique password or SFU Zoom will create a random numeric passcode\nVideo: host on, participant on\nDisable enable join before host\nEnable Mute Participants upon entry\nEnable Enable waiting room\nAssign alternative hosts. This will allow others to log-in and get your meeting started on your behalf. Please note, that the most effective way to add them is by entering their computingID@sfu.ca rather than their e-mail alias.\nIf you are limiting each proctoring session to a certain number of participants, have others set up additional meetings following the same process. Note that the current Online Exam Procedures (the document equivalent to in-person exam procedures) indicates that for final exams there should be one invigilator for up to 25 students and at least one additional invigilator per each additional 50 students. Additional proctors may also be made co-hosts of the session.\nProctoring for Students Registered with Centre for Accessible Learning\nIf your class includes students registered with the Centre for Accessible Learning (CAL), please refer to the instructions they have provided on Zoom proctoring.\nShare the Registration Link\nOnce the session is scheduled, the registration link and invitation are provided. Click Copy the Invitation and paste it into your preferred communication channel with students. We recommend that you do this either through e-mail or through the Canvas learning management system.\nStudents will register for the exam session and receive a unique link to access the session. They will need to click that link from a browser (or paste it into a browser) before selecting the option ‘Open zoom.us’ to launch the meeting.\nTechnology Requirements\nDetermine the necessary technology requirements for your session. It is possible to proctor with both one device or with two devices to get a secondary camera view of the student workspace. Please be aware of potential student limitations in access to a secondary device with a camera to participate in two device proctoring. A reliable internet connection will be necessary for all students. It is advisable to make a contingency plan for what you will do if there are internet connectivity issues for a student.\nOne Device Option:\nStudents will need a laptop or desktop with a webcam to access SFU Zoom and the preferred format for exam taking (e.g. Canvas). Joining with a smartphone in addition to your computer may be required if you do not have a webcam.\nTwo Device Option:\nA first laptop or desktop with a webcam available and a second laptop, a smartphone, or a tablet to access SFU Zoom for remote proctoring. If you are opting for the two device option, please be clear as to positioning requirements for the second device.\nPreparation for Proctoring Session\nConduct a practice session at least 24 hours prior to the exam period so that you can test out your proctoring solution and ensure everything is working properly. We recommend that you do this as early as possible. Your practice session will be self-serve and should replicate the conditions of the actual exam. CEE and ITS staff will not be able to coordinate this session for you. This session is a great time to remind students of exam expectations so that they are prepared when they begin the exam or could be used as a study session.\nProctors should join prior to all students.\nAssign any co-hosts during the session.\nStudents should be informed to join the session at least 30 minutes early to allow for troubleshooting and resolution of technical issues. We recommend that you have a contingency plan for how you will handle technical issues that may occur during the session.\nStarting the Session\nThe proctor will log-in and begin the session\nIn the top right hand corner, you can change the view to gallery view so that you will see a grid of all the students joining the call. Depending on the number of students, you may need to rotate through the views throughout the session to see all students.\nOnce the session is started, proctor will:\nGo to the chat and change it so participants can chat with the host only.\nAdmit students one-by-one from the waiting room to confirm their names and identities\nMute participants if necessary\n4. Please note that as you will be monitoring students’ videos, names, and potentially audio, you must not record due to privacy concerns with the collection of such data.\n5. Communicate exam expectations. Ideally these will be shared both in the course communications, and in the practice session but it is valuable to re-iterate these expectations prior to beginning the exam. Expectations will include but are not limited to:\na. How to ask questions to the proctor\nb. What to do when the exam is completed\nc. What is allowed or not allowed during the exam (e.g. using scratch paper, calculators, notes, etc.)\nDuring the Exam\nProctors can click on individual students’ video boxes to expand the view of that student.\nIf a problem arises, students will let the proctor know through the aforementioned method of asking questions, whether that be through the chat, through the hand raising feature, or simply by unmuting themselves and asking a question.\nThe proctor can then decide whether the student needs to be moved into a breakout room. If you anticipate that many students will need to use this, you can have TAs in the breakout room(s) ready to assist.\nSelect breakout rooms in the SFU Zoom task bar and select the manual creation of breakout rooms.\nIt is advisable that depending on capacity, you should only have one student in a breakout room at a time.\nEnding the Exam\nStudents can Chat with the proctor to inform them they are complete. Proctor can verify exam submission and dismiss student.\nAt the end of the exam window, proctor will remind students that the exam window is closing, and they can submit their exam through Canvas or other method outlined by proctor or Canvas will automatically submit the exam for them when the exam time has closed. Once the exam window has closed students can be dismissed at the same time.\nIf you require additional guidance surrounding SFU Zoom for live remote proctoring, please contact ceehelp@sfu.ca or visit www.sfu.ca/cee and use the ‘How can we help you’ button in the bottom right hand corner to get assistance from an member of the Centre for Educational Excellence. Please note that we only work business hours (8:30 AM – 4:00 PM) and allow 24 hours for a reply from our support portal. If you need technical support with SFU Zoom, call the IT Service Desk at 778 782 8888 or send an email to it-servicedesk@sfu.ca. Check www.sfu.ca/itservices for current hours of support.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4098&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4098", "title": "Live Exam Proctoring with Zoom", "article_id": "4098" }, { "clean_body_text": "A/V and Media\nZoom\nTeaching/Learning with Zoom in Canvas\nSFU's Zoom-Canvas integration is a quick way for instructors and teaching assistants to schedule online meetings from within\nCanvas\nto help facilitate online learning.\nTo get started with Zoom in Canvas you will need an\nSFU Zoom account\n, and be listed as one of the following\nroles\nwithin your Canvas course:\nTeacher\nTA\nDesigner\nFaculty, Instructor & Teaching Assistants can:\nSchedule and manage meetings dedicated to your Canvas course\nView and track attendance from previous meetings\nStudents can:\nTrack upcoming course meetings\nJoin meetings\nView previous meeting dates\nADD ZOOM TO A CANVAS COURSE\nTo add Zoom to your Canvas course you'll first need to sign-in to Canvas, and then navigate to your course. Your next step will be to list Zoom as a navigation item for your course, so follow the steps listed below:\nSelect\nSettings\nin course navigation list.\nSelect the\nNavigation\ntab at the top of the screen.\nClick on the three dots net to the Zoom option below and select\n+Enable\n.\nClick\nSave\nSCHEDULE COURSE MEETINGS\nStep 1: To schedule a Zoom meeting, open the course in which you have enabled Zoom.\nStep 2: Select\nZoom\non your course navigation menu and click the blue\nSchedule a New Meeting\nbutton in the upper right of the page.\nStep 3: Select the\nsettings\nyou would like for Zoom meeting.\nHere are some of our recommendations for the settings:\nSet security to: “require authentication to join”, (this way you have a list of all those attending the meeting.)\nSet meeting options to: “record the meeting automatically” and “in the cloud” (this will help share the recording with students after class)\nFor advanced options: set up alternative hosts, (this allows instructors to share most of the controls with TAs).\nStep 4: Once you are done selecting your preferred settings, click the\nSave\nbutton, and the Zoom meeting will be available to students\nThe Zoom navigation tab will now be accessible on your course site. From here you can schedule and manage Zoom meetings that are specific to your course\nVIEW ATTENDANCE REPORTS FOR ZOOM MEETINGS\nStep 1: Select\nPrevious Meetings\nand then choose\nReport\nReview the report and export it as CSV File.\nNote: It can show the same student joining the meeting twice, this happens when a student leaves and rejoins the meeting.\nCan I get a list of each attendee and their total duration?\nGo to\nhttps://sfu.zoom.us/account/report\nStep 1: Go to\nReports\nchoose\nUsage\nand then click the\nParticipants\nlink for the session.\nStep2: Click\nShow unique users\nto see a collapsed list of each unique attendee and their total duration.\nSHARE CLOUD RECORDINGS WITH STUDENTS\nNote: Zoom sessions can be set to automatically recorded when you create a schedule or you can record the meeting manually during/before the session. After recording a class session to the cloud, you can quickly share your recording with students.\nStep 1: Click on\ncloud recordings\n.\nStep 2: Click the\npublish\ntoggle button to publish the recording to your students. Note the blue published status.\nRelated Services / Offerings (1)\nCanvas\nCanvas is SFU's institutionally supported learning management system.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4099&SIDs=962" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4099", "title": "Getting Started with Zoom in Canvas", "article_id": "4099" }, { "clean_body_text": "Infrastructure\nNetwork and Connectivity Management\nWireless Connectivity (Wi-Fi)\nOVERVIEW\nThis article explains how to connect to the SFUNET network on your mobile device. SFUNET is an older, insecure wireless network meant for basic connectivity. Currently, there are no traffic restrictions and all wireless devices should be supported. However,\nit is recommended that SFU users use the\nSFUNET-SECURE\nnetwork\nunless device compatibility prevents it.\nDETAILS\nTo use SFUNET:\nConnect to SFUNET\nOpen a web browser and navigate to any HTTP page\nEnter your SFU computing ID and password into the web portal\nNote:\nAll use of wireless networking is governed by policy\nGP-24 \"Fair Use of Information and Communication Technology\n.\nRelated Services / Offerings (1)\nWireless Connectivity (Wi-Fi)\nProvide wireless (Wi-Fi) connection to access campus internet services.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4104&SIDs=950", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4104&SIDs=951", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4104&SIDs=961" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4104", "title": "Connecting to Wireless Networks Using Older Devices", "article_id": "4104" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nCentral Authentication Service (CAS)\nOVERVIEW\nThis article outlines best practices for developers.\nDETAILS\nBest practices for single sign-on (SSO) and single log-out (SLO)\nCAS SSO is recommended for web applications that require authentication services, for both on premise and cloud applications.\nSLO is recommended once a user requests a logout from a CAS protected web application. This will simultaneously log the user out of the application and invalidate the CAS token.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4108", "title": "CAS Best Practices for Developers", "article_id": "4108" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nComputing Account\nOVERVIEW\nThis article outlines the life cycle of a computing ID for students, faculty, staff, and alumni.\nCurrently at SFU\nHOW DO I UPDATE MY EXTERNAL EMAIL ADDRESS?\nStudents:\nLog in to\nhttps://go.sfu.ca\nSelect Student Centre\nIn the section with the heading “Personal Information”, select “email” from the “drop down at the bottom of the section\nIn the “Email Type” column, choose “Other”, enter your external email address and click Save\nStaff/Faculty:\nLog in to https://myinfo.erp.sfu.ca\nIn the “Employee Self Service” page, select “Personal Details”, then “Contact Details” on the following page\nIf you have an external email address set, it will be listed as “Other”. If the address is not current and correct, click the “>” to the right of your listed address\nOn the dialogue box that appears, ensure that “Email type” is set to “Other” and enter your preferred external email address. Click “Save” when done.\nIf you do not have an “Other” address listed, click the “+” icon in the Email section of the Contact Details page to add a new address\nNotes:\nYour external email address will be updated overnight and will be available to be used to assist you in resetting your password easily as well as an alternative method of contacting you should your SFU Computing Account become compromised or other reasons where communicating with you is not possible using your SFU Computing Account.\n.\nWhat happens to my Computing ID when I have another role at SFU?\nOne person, one Computing ID. Your Computing ID stays the same when you switch to another role or have additional roles at SFU. You may be a student who works part-time at SFU as a staff, or a staff who studies part-time as a student. You will only have one personal Computing ID regardless of how many roles you have at SFU.\nNew to SFU\nWhen will I receive my Computing ID?\nStudents\nCheck your non-SFU email address for an email with the subject line of \"Your SFU Computing ID is available\".\nYou will receive this email after accepting SFU's offer of admission by paying the deposit. Depending on when your first semester is, you will receive the email at the following scheduled time:\nStarting in September: Email sent in mid-June\nStarting in January: Email sent in mid-October\nStarting in May: Email sent in mid-February\nIf you confirm your offer of admission after the scheduled date, you will be sent an email within 5 days of paying your deposit.\nStaff and Faculty\nCheck your non-SFU email address for an email with the subject line of \"Your SFU Computing ID is available\".\nYou will receive this email after your initial hiring information has been processed by your department and Human Resources.\nIf you did not receive your employee ID or SFU ID number needed to activate your SFU computing ID, check with your hiring manager or contact Human Resources.\nDo I need to do anything else after activating my computing id?\nFor some SFU services, including\n,\nOneDrive\nand other Microsoft services, you may need to wait an additional hour after activation to gain access.\nLeaving SFU\nWill I be able to access SFU systems after leaving SFU?\nStudents\nYou will maintain full access to most SFU online systems, such as SFU Mail and goSFU, for one year after the end of the last term in which you were enrolled in at least one credit course. We recommend downloading a copy of your files during this time.\nOne year after leaving SFU, you will receive an email notification from IT Services at your SFU email address, indicating your account will be switched to an SFU Limited Access ID in 12 weeks.\nAfter the 12-week conversion period, your Computing ID will have limited access to SFU online systems.\nTime\nAccessibility\nActions you can take\nWithin one year of graduation\nFull access\nSet up email forwarding in SFU Mail\nTransfer existing SFU messages to another email address\n12-week conversion time\nFull access. Notified of the conversion.\nSet up email forwarding in SFU Mail\nTransfer existing SFU messages to another email address\nAfter 1 year and 12 weeks\nConverted to limited access ID.\nAccessible:\nSFU Canvas\ngoSFU\nSelected library resources\nSimplicity\nWi-Fi and computer labs\nNo longer accessible:\nSFU Vault\nSFU Zoom\nPersonal web space\nM365\nStaff and Faculty\nYou will maintain access to most SFU online systems for one year after leaving the university, including SFU Mail. Some systems, such as goSFU, require that you are an active staff or faculty member for access.\nFor FINS access, there is a grace period of 140 days starting from the date of termination.\nFormer employees are not eligibile for extended access to\nSFU VPN\nRelated Services / Offerings (1)\nComputing Account\nAn SFU computing account is your digital ID used to access university systems, such as email, wifi and more.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4111&SIDs=952" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4111", "title": "Obtaining and managing your Computing ID", "article_id": "4111" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nComputing Account\nOVERVIEW\nThis article describes how to keep your computing ID secure.\nDETAILS\n1. Never ever share your Computing ID or password\nYour SFU Computing ID will be disabled if it's discovered that your account has been compromised or suspicious activity has been detected. Your SFU Computing ID and password is assigned specifically to you. It should never be shared with anyone else.\n2. Create a secure password\nRecommended methods for creating a password\nCombine the first letters and punctuation of a phrase. For example:\nThe phrase:\nHail the Gophers, they're my heroes!\nThe password:\nHtG,tmh!\nLink two short misspelled words with other characters. For example:\nThe original words:\nBig Ten\nThe password:\nByg,Tyn!\nThings to avoid\nGenerally, avoid information anyone else may know:\nAvoid any word or series of words in any dictionary of any language, including any prefix, suffix, etc.\nAvoid any personal information, such as social insurance number, names of relatives, birthday, names of pets, license plate number of your car, etc.\nAvoid any password that someone suggested to you or that you've seen written down.\nAvoid any sequence of adjacent keys on the keyboard, for example, \"Qwerty\".\nThings to include\nSome of these rules are enforced by the system when you create a password:\nBe as long as possible.\nBe easy to remember.\nCheck out the recommended methods for creating a secure and easy-to-remember password.\n3. Log out on public computers\nTo prevent accidental or deliberate use of your account by others, never leave a computer unattended while you are logged in. Ensure that you log out on public computers after you are finished, including those in SFU computer labs.\n4. Remember: SFU will never ask you to provide or confirm your Computing ID or password\nNever give your SFU Computing ID and password to anyone under any circumstances. If you receive an email asking you to confirm your Computing ID and password, simply delete the message. Do not reply or click on any links within the message, no matter how official the message appears to be.\nLearn how to\nprotect yourself from phishing scams and messages\n.\n5. Set up multi-factor authentication (MFA)\nSetting up MFA helps prevent unauthorized access to your computing ID. Learn more about\nMFA and how to set it up\n.\nRelated resources\nCybersecurity tips\nRelated Services / Offerings (1)\nComputing Account\nAn SFU computing account is your digital ID used to access university systems, such as email, wifi and more.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4112&SIDs=952" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4112", "title": "Keeping your Computing ID secure", "article_id": "4112" }, { "clean_body_text": "Web Services\nPersonal Webspace\nOVERVIEW\nThis article explains how to get started with accessing your personal webspace.\nACCESSING PERSONAL WEBSPACE OFF-CAMPUS\nTo promote information security, you'll need to connect to SFU's secure networks to access your personal webspace remotely.\nSTUDENTS\nYou can access your personal webspace on computers in SFU computer labs. Once you've enrolled in MFA, you can\nconnect to computer labs remotely\nand access your webspace from off-campus.\nGRADUATE STUDENTS, FACULTY AND STAFF\nYou can access personal webspace by\nusing SFU VPN\n. This also requires using MFA.\nDETAILS\nTo upload/manage files in your personal web space you will first need a way to connect to our web server. This can be done using a file transfer application or a professional web publishing application. Your application will also need to be capable of making secure connections via\nSFTP (Secure File Transfer Protocol)\nor\nSCP (Secure File Copy) / SSH (Secure Shell)\n.\nFor students, the necessary applications are pre-installed on our computer lab machines.\nIf you do not have a professional web publishing application, we recommend using one of the free file transfer applications listed below:\nWinSCP\nor\nPuTTY\nfor\nWindows\nCyberduck\nand\nFileZilla\nfor\nMac OS\n.\nOnce you've downloaded and installed the appropriate application, see\nhow to connect and publish your web content\n.\nRelated Services / Offerings (1)\nPersonal Webspace\nA static web page publishing service for individuals", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4168&SIDs=956" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4168", "title": "Getting started with your personal webspace", "article_id": "4168" }, { "clean_body_text": "Web Services\nPersonal Webspace\nOVERVIEW\nLearn how to connect and publish web content on your personal webspace.\nDETAILS\nYou'll need to connect to our web server to upload content. Use the following settings to establish a connection:\nSetting\nExample\nUsername\nkipling, your\nSFU Computing ID\nPassword\nYour SFU Computing Account password\nServer Name\nrock.its.sfu.ca\nDirectory (optional)\nSome applications may ask for a directory before making a connection. Most will work by providing\npub_html\n, while others may require /home/\nkipling\n/pub_html (where ‘\nkipling\n’ is repalced with your SFU Computing ID)\nOnce connected, upload your content to the\npub_html folder.\nYour content will then be published online at\nhttps://www.sfu.ca/~\naccount\n(where\naccount\nis your\nSFU Computing ID\n).\nNote:\nTo display your content as a webpage, your starting file will need to be named\nindex.htm\nor\nindex.html\n.\nUse binary mode for gif, jpg and jpeg files.\nRelated Services / Offerings (1)\nPersonal Webspace\nA static web page publishing service for individuals", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4169&SIDs=956" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4169", "title": "How to connect and publish your web content", "article_id": "4169" }, { "clean_body_text": "Web Services\nPersonal Webspace\nOVERVIEW\nLearn how to restrict access to your personal webspace using CAS.\nDETAILS\nCAS is a single sign-on solution (SSO) for the web. With CAS, you can access multiple SFU web applications without having to re-enter your Computing ID and password each time. CAS also protects your password information from application developers as it allows web applications to authenticate you without gaining access to your password.\nLearn more about CAS\n.\nYou can use CAS to restrict access to your personal webspace or WebDAV space. Two options are available:\nCAS for web applications\nCAS Apache module\nRelated Services / Offerings (1)\nPersonal Webspace\nA static web page publishing service for individuals", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4170&SIDs=956" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4170", "title": "Restricting access to your personal webspace using CAS", "article_id": "4170" }, { "clean_body_text": "Web Services\nPersonal Webspace\nOVERVIEW\nThis article outlines common problems you may encounter when using personal webspaces and how to troubleshoot them.\nIF YOU DON’T HAVE A PUB_HTML DIRECTORY, DO THIS ONE TIME PROCEDURE:\nDownload and install\nWinSCP\nUse WinSCP to make a connection to\nrock.its.sfu.ca\nusing your credentials.\nNavigate to your home directory.\nCreate a new directory by selecting\nFile(s) > New > Directory\n. A\nCreate Folder\ndialog box will appear. Within the dialog box:\nEnsure you name the folder\npub_html\nChange\nOctal\nto\n0755\nIf you get a message saying 'access is forbidden' when viewing your pages at https://www.sfu.ca/~\naccount\n, try:\nChanging file permissions with\nWinSCP\n(for Windows):\nLog into your web account using WinSCP.\nMove into the directory where your files reside by double-clicking the folder in the right pane.\nTo change the permissions, right-click the file name (for example, index.html) or folder whose permissions you wish to set. A pop-up menu window will open. Select\nProperties\n.\nThe\nProperties\nwindow for the selected file will open. To change the permissions, you can either select the\nPermissions\ncheckboxes\nor edit the\nOctal\ntext field\n. Both the checkboxes and Octal text field are synchronized, and a change in one area will be reflected in the other.\nIf individual pages within your site are responding with 'access is forbidden':\nUse\nWinSCP\nto make a connection to\nrock.its.sfu.ca\nusing your credentials to make sure your web files are permitted appropriately:\nNavigate to pub_html, the following file types should have Octal 644 permissions:\n*.htm,*.html, *.gif, *.jpg\nThis will ensure that all files that end with the indicated suffixes are world readable.\nAny sub-directories within pub_html, should be permitted 755:\nAny files within that subdirectory should be permitted 644 as illustrated above.\nIf you are using an scp/SFTP client that allows you to set default permissions:\nIf you are using a graphical SFTP or scp client to upload your files that allows you to set permissions, set the software to transfer files with the permissions: owner: read/write, group: read, other: read; this is equivalent to setting the file to these permissions with the \"chmod 644\" command above.\nVery often the software will also have an option to \"set the executable bit for directories\" or \"Add X to directories\" as well (\"X\" means the 'executable bit', so both phrases mean the same thing). Choose that option, and specify \"user\", \"group\" and \"other\" if the software provides that option.\nThis is an example of how the options might be presented in a typical graphical scp/SFTP client (this image is from the settings within WinSCP):\nRelated Services / Offerings (1)\nPersonal Webspace\nA static web page publishing service for individuals", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4171&SIDs=956" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4171", "title": "Troubleshooting personal webspaces", "article_id": "4171" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nSalesforce\nOVERVIEW\nThis article outlines the current implementation of Salesforce at SFU.\nDETAILS\nCurrently at SFU, Salesforce is implemented for:\nImproving prospective and incoming students’ experience at SFU, and supporting strategic enrolment management university wide.\nImproving the student experience as it relates to academic advising, international services, and financial assistance.\nLifelong Learning to track interactions with prospective students to courses and programs in various departments and supporting the overall enrollment goals.\nProspective undergraduate students can:\nSubmit questions\nSign up for events and tours\nConnect with an admissions advisor\nGet information on admission requirements, academic programs, admission application, fees and scholarships, and Residence.\nUndergraduate students can:\nSee who their advisors are\nBook, cancel or reschedule an appointment for academic advising, with the International Services for Students department, and with the Financial Aid and Awards department\nConnect with an advisor online with our LiveChat functionality\nGet information on advising, international services, financial aid, and various student experiential opportunities such as co-operative education.\nStaff can:\nTrack all interactions with constituents\nProvide event and tour registration\nManage communication campaigns and measure its effectiveness\nImprove office efficiencies by automating processes\nMeasure effectiveness by creating reports and dashboards on any information/data stored in Salesforce", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4188", "title": "Salesforce Implementation", "article_id": "4188" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nESM Vision and Operations\n8:00 PM – 10:00 PM PT -\nfor the\nProduction\nand\nSandbox\nenvironments\nThese activities do\nnot\nrequire downtime\nActivities are typically infrastructure or database-related\nNo announcement is provided to customers\nWeekly Service Updates\nProduction\nEnvironment, occurs every\nFriday 9:00 PM\nto\nSaturday 1:00 AM\n(Pacific Time)\nSandbox\nEnvironment, occurs every\nFriday 6:00 PM\nto\nSaturday 1:00 AM\n(Pacific Time)\nThese activities\nrequire downtime\nActivities are typically service releases, bug fixes, or minor enhancements\nNo announcement is provided to customers\nMajor Release Updates\nTeamDynamix is releasing version 12.0 to the SFU environment May 31. Learn more about the changes by\nattending a training session\n, exploring the\npreview environment\nor reading the\nrelease notes\nMajor release date is communicated at least 4 weeks in advance and notice is provided to registered customers\nActivities are related to new versions of TeamDynamix (e.g. 11.4 to 11.5 release)\nThese activities\nrequire downtime on the environment specified (see below)\nSandbox Environment\nSandbox\nupgrade occurs\none day before\nthe announced release date, on a\nFriday\nSandbox\nupgrade is scheduled to fall on Friday from\n9:00 PM\n(Pacific Time)\n–\nto the next day\n3:00 PM\n(Pacific Time)\nProduction Environment\nProduction\nRelease date is scheduled to fall on a\nSaturday\nProduction\nupgrade occurs on the release date\nfrom 9:00 PM\n(Pacific Time)\n–\nto the next day\n1:00 AM\n(Pacific Time)\nEmergency Updates\nOccurs on an as-needed basis when an emergency change/update is required\nWhenever possible, a 24-hour advance notice is provided to TeamDynamix Administrators\nOccurs between\n9:00 PM -\nto the next day\n1:00 AM\n(Pacific Time)\n,\nwith more precise information given if/when emergency update event occurs", "duplicate_urls": [], "tags": [ "maintenance", "outage", "planned-outages", "maintenance-window", "planned-outage", "downtime", "updates", "Current Version", "SFU TeamDynamix", "TeamDynamix (Account required)", "Daily Maintenance", "Occurs Daily from" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4211", "title": "TeamDynamix - Planned Maintenance", "article_id": "4211" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nFor Service Managers\nOverview\nThis article covers the following topics:\nService Taxonomy\nWhat is a service category?\nWhat is a service?\nWhat is a service owner?\nWhat is a service offering?\nWhat is a service offering owner?\nService Taxonomy\nThe IT Services service catalogue houses all services (active and retired) using an IT service catalogue framework adapted from the EDUCAUSE paper\nThe Higher Education IT Service Catalog: A Working Model for Comparison and Collaboration\n. This framework is a shared body of knowledge that leverages expertise, research and standards from the higher education IT sector to help institutions overcome common service catalogue challenges.\nWhat is a Service Category?\n\"A logical grouping of services that benefit from being managed together. These high-level groupings should be meaningful to the IT service provider to facilitate budgeting and governance of services. Some institutions might choose to make these groupings visible to end users, whereas some might not and might even have different groupings (see the discussion of \"views\" earlier in this document). These categories should reflect the strategic goals of the institution and align with the overall governance model. Governance of IT services, including deciding on major projects, developing strategy, and managing funding, is generally conducted by groups aligned with the service categories. Most service catalogs will consist of six to ten service categories. Examples of service categories might include communication and collaboration, infrastructure, and teaching and learning.\" -\nThe Higher Education IT Service Catalogue Model (ECAR)\nService categories accomplish multiple goals. Firstly, they help IT Services (ITS) represent the work being done. For example, ITS may have 10 services dedicated to infrastructure or 20 services dedicated to learning technologies.\nSecondly, they act as a logical grouping for services so they can be discovered through exploration. However, it's important to keep in mind that the vast majority of services are found through direct searching. To avoid category confusion and paralysis, ITS takes a best-fit approach for services that can span multiple categories.\nWhat is a Service?\n\"\nAn end-to-end IT service that delivers value to customers, typically not identified by specific product or application names. The service combines people, processes, and technology to provide outputs or results that enable business capabilities or an end user's work activities and desired outcomes.\n\" -\nThe Higher Education IT Service Catalogue Model (ECAR)\nIn summary, a service is the\nmanagement of people, process and technology to deliver something valuable\nto another group so they don’t have to take on the associated costs or risks.\nFor example, IT Services may manage a student application system by offering a service that takes care of the maintenance, updates, and security on behalf of Student Services. This provides something valuable without that group needing to take on additional resources.\nWhat is a Service Owner (SO)?\n\"A service owner is accountable for the delivery of an IT service and the service offerings within. The purpose of this leadership role is to ensure that the service receives strategic attention and appropriate resources to support the mission and needs of the institution. The SO is responsible for the service as a whole through its entire life cycle and is accountable to the person in charge of overall IT service delivery. The SO’s accountability for a service is independent of where the underpinning technology components, processes, or professional capabilities needed to deliver the service and its offerings reside.\"\n-\nIT Service Ownership in Higher Education\nAs service owner also ensures the content for their service is up to date in the ITS service catalogue. In summary, a service owner is:\nA leadership role accountable for the delivery of an IT service and service offerings within.\nThis accountability is independent of where the underpinning technology components, processes, or professional capabilities needed to deliver the service and offerings reside.\nThis role ensures that the service receives strategic attention and appropriate resources to support its mission and needs within the institution.\nThis role is also responsible for the service through its entire life cycle.\nWhat is a Service Offering?\n\"The specific technology-focused activity or product used to deliver a service. These can be software bundles, custom application solutions, or other technology that enables a service offering. Multiple service offerings might exist for a single service.\" -\nThe Higher Education IT Service Catalogue Model (ECAR)\nFor example, a service managing campus printers may offer a way to:\nRequest repairs\nAssign a new printing key FOB\nDeploy a new printer to an office\nWhat is a Service Offering Manager (SOM)?\n\"A service offering manager is a boots-on-the-ground role that is responsible for the delivery of an IT service offering. The purpose of this role is to ensure comprehensive, efficient, and transparent management of and communication about the IT service offering in accordance with the service strategy. This role is accountable to the SO for the design, implementation, and ongoing maintenance and support of the offering. As with the service owner, the SOM’s responsibility for a specific service offering is independent of where the underpinning technology components, processes, or professional capabilities reside.\" -\nIT Service Ownership in Higher Education\nThe service offering manager is also responsible for updating any service offerings in the ITS service catalogue. In summary, this role is:\nA tactical role responsible for the delivery of an IT service offering.\nAccountable to the service owner for the design, implementation, ongoing maintenance, and support of the offering.\nEnsures comprehensive, efficient, and transparent management and communication about the IT service offering in accordance with a service strategy.\nThis role can be independent of where the underpinning technology components, processes, or professional capabilities reside.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4230", "title": "Service Ownership and Taxonomy (IT Services)", "article_id": "4230" }, { "clean_body_text": "Infrastructure\nNetwork and Connectivity Management\nWireless Connectivity (Wi-Fi)\nOVERVIEW\nEvery device comes with a network interface card that helps devices connect to networks. These interfaces have unique\nMAC (Media Access Control)\naddresses, also known as a\nhardware\nor\nphysical address\n, that use a 12-digit identifier to broker your connection to the Internet/WiFi. An example of what a MAC address may look like is:\n11:A0:B2:33:C4:44\n.\nIn this article, we'll walk through how you can find these addresses to help with WiFi troubleshooting.\nThis will cover:\nDesktop Computers\nMobile Devices\nDesktop Computers\nDesktop computers include traditional computer workstations that you would find in a home or office (such as a Windows PC), or portable laptops (such as a MacBook).\nmacOS\nSelect the\nApple menu\nat the top left of your desktop >\nSystem Preferences\n.\nClick\nNetwork\n.\nSelect the\nWiFi network\nyou'd like to view the MAC address for.\nClick\nAdvanced\n.\nClick\nHardware\n.\nThe\nMAC address\nwill be listed.\nWindows\nClick\nStart\n>\nControl Panel\n>\nNetwork and Internet\n>\nNetwork and Sharing Center\n.\nClick the\nWiFi network\nyou would like to view the MAC address for.\nClick\nDetails\n.\nThe\nMAC address\nis listed under the\nPhysical Address\nsection.\nLinux\nOpen a\nterminal\nor\nconsole window\n.\nType\nifconfig\n.\nThe\nMAC address\nis listed as HWaddr.\nChrome OS\nto your Chromebook.\nClick the\ntime\n(bottom right).\nClick\nNetwork\n.\nClick the\nnetwork\nyou would like to view the MAC address for.\nThe\nMAC address\nis listed below.\nMobile Devices\nMobile devices include smart phones, such as an iPhone or Android phone.\niOS\nOpen\nSettings\n>\n> then tap the\n(i)\nicon next to your wireless network.\nThe MAC address is listed as the\nWi-Fi address\n.\nAndroid\nFrom Home, tap\nMenu\n>\nSettings\n>\nConnections\n.\nTap the\nWi-Fi connection name\n.\nTap the\ngear\nfor the current network.\nTap\nView More\n.\nScroll down to the\nMAC address\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4282&SIDs=950", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4282&SIDs=951", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4282&SIDs=961" ], "tags": [ "WiFi", "Wi-Fi", "wireless" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4282", "title": "How to Find the MAC address for your Device", "article_id": "4282" }, { "clean_body_text": "Teaching and Learning\nPolling and Surveys\nSurveyMonkey\nOVERVIEW\nThis article outlines the Terms of Service for SurveyMonkey. You can find the following information on this page:\nTerms of Service to know before logging into SurveyMonkey\nTerms of Service\nUser Agreement\nPersonal information access and disclosure\nGuidelines on the provision of data by as a survey owner or participant\nAccess\nSupport\nTerms of service to know before logging into SurveyMonkey\nThe information on this form and the login page is collected for the University under the general authority of the University Act (R.S.B.C. 1996, c. 468), the Freedom of Information and Protection of Privacy Act (R.S.B.C.), and SFU Policy GP-24, “Fair Use of Information and Communications Technology”. It is related directly to and needed by SurveyMonkey and the University in order to administer and support accounts and surveys. The information collected at the time of login will be used only for the purposes of sufficiently identifying a unique user of the system or for troubleshooting sign-on issues. If you have any questions about the collection and use of this information please contact Mike Stanger, Associate Director of Learning & Community Systems, IT Services. Phone: 604.816.3983. email:\nmstanger@sfu.ca\n.\nBy using SurveyMonkey with your SFU Computing ID, you agree to be bound by SFU's Terms of Service for SurveyMonkey.\nTerms of Service\nAs SurveyMonkey is an external provider of service to SFU,\nsupport for the service is provided directly by SurveyMonkey\nand SFU policies and guidelines related to the use of personal information are subject to SFU's Terms of Service for SurveyMonkey.\nYour use of the SurveyMonkey service at SFU is voluntary, and your use of the service indicates agreement with Terms of Service Agreements for SurveyMonkey Inc, and the SFU Terms of Service for the use of SurveyMonkey together with your SFU Computing Account.\nSurveyMonkey is hosted in Canada, however the parent company,\nSurveyMonkey, Inc.\nis owned and operated in the United States of America. Use of the SurveyMonkey service is subject to SurveyMonkey's\nTerms of Service, Privacy Policy, and Services Agreement\n.\nUser Agreement\nThe SurveyMonkey Service is available for teaching, learning, research, and administration purposes at Simon Fraser University. The following constitutes an agreement describing the terms in which you may access and use the SurveyMonkey service.\nIn order to become a user or continue as a user of this service, you must read and accept all of the terms and conditions of this agreement. If you do not agree to be bound by the terms of this agreement, you must not use or access the service.\nYour use of the SurveyMonkey service indicates your acceptance of the terms of this agreement.\nThis agreement may be modified at any time, without prior notice, by posting amended terms for acceptance on this site. Your continued use of the SurveyMonkey service indicates your acceptance of any amendments to these Terms of Service.\nPersonal Information Access and Disclosure\nBy using the SurveyMonkey Service, you agree to make your contact information available to SurveyMonkey administrators who are located in U.S for the purpose of support and system administration.\nSurvey data will be stored in Canada. However, the parent company SurveyMonkey, Inc. is owned and registered as a company in the United States of America. Note that due to the special circumstances and requirements of British Columbia's Freedom of Information and Protection of Privacy Act (FIPPA), the contract with SurveyMonkey LLC for their SurveyMonkey survey software makes a specific exemption to their standard policy. That exemption provides for extraordinary cases where staff in the USA would access surveys and survey data hosted in Canada. That exemption reads:\n[...] the Customer’s survey questions and responses (the “Survey Data”) will only be stored in Canada. SurveyMonkey employees and subcontractors (the “Customer Support Staff”) will not access the Survey Data from outside Canada, except (a) when authorized by the Customer for the purpose of implementing, maintaining, repairing, troubleshooting or upgrading the customer’s account or the Services (the “Customer Support Services”), or (b) for data recovery purposes in the event of a system failure. Customer Support Staff will only ask for authorization to access the Survey Data as a last resort, after exploring every reasonable alternative. After receiving such authorization, Customer Support Staff will only access as much Survey Data as required to perform the Customer Support Services and will limit the period of access to the minimum time necessary. If the Customer does not authorize access to the Survey Data when reasonably requested to do so, the Customer acknowledges and agrees that as a consequence of the constraints imposed above, the Customer Support Services available to it in connection with the Services may be reduced or delayed and that any commitments, representations or warranties made by SurveyMonkey regarding Customer Support Services do not apply to accounts that have not enabled such access.\nGuidelines on the provision of data by you as a survey owner or participant\nYou should not disclose personal or private information about yourself that you do not wish others to see.\nAny personal information that you intend to publish (i.e. disclose) about a third party must be with the written consent of the third party prior to publishing it.\nPlease contact the\nOffice of Research Ethics\nif you have any questions about research involving humans or human data (e.g., consent processes, data management plans, maintaining participant confidentiality).\nPlease contact the\nInformation and Privacy Officer in the Archives and Records Management Department\nfor privacy related concerns.\nYou may not make the disclosure of personal information to SurveyMonkey a requirement for participation in University-related activities except as permitted by the BC Freedom of Information and Protection of Privacy Act.\nAccess\nSurveyMonkey Service is available to Simon Fraser University faculty, staff and students with an active SFU Computing ID.\nSupport\nAll support for the SurveyMonkey Service, including all end-user and survey support, is provided by SurveyMonkey. Requests for SurveyMonkey support can be made by directly within the SurveyMonkey application via the help and support contact links.\nSurveyMonkey provides direct support for:\nproduct feature capabilities\nsurveys creation and best practices\ntechnical issues\nAny issues reported by survey respondents to the survey administrator should also be directed to SurveyMonkey directly.\nSFU IT Services can only provide support related to account authorization and access through the CAS login page.\nRelated Services / Offerings (1)\nSurveyMonkey\nSurveyMonkey is a full-featured web survey tool with a wide variety of question types and reporting. This service is provided to support surveys for university-related teaching, learning, research, and administrative purposes.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4303&SIDs=963" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4303", "title": "SurveyMonkey Terms of Service", "article_id": "4303" }, { "clean_body_text": "Desktop and Mobile Device Support\nStudent Computer Labs\nOverview\nThis article details the list of software installed across all general-purpose computer labs at SFU campuses.\nList of Software\nPC\nWindows 11 23H2\nMac\nmacOS 14 Sonoma\nInternet, Multimedia and Utility\nAdobe Reader\n✓\n✓\nCyberduck\n✓\nFileZilla\n✓\nMS Edge\n✓\nGoogle Chrome\n✓\n✓\nHandbrake\n✓\nMicrosoft Remote Desktop\n✓\nMozilla Firefox\n✓\n✓\nOpenWebStart (JRE)\n✓\n✓\nPuTTY\n✓\nSkype\n✓\nTheUnarchiver\n✓\nUltiMaker Cura\n✓\nVLC Media Player\n✓\n✓\nWinRAR\n✓\nWinSCP\n✓\nZoom\n✓\nMicrosoft Office\n2021\n2021\nAdobe Creative Cloud\nAQ 3148.1 & 3148.2\nMath & Stats\nJMP\n18\n18\nMaple\n2022\n2022\nMATLAB\n2023a\n2022a\nR\n✓\n✓\nR Packages\n✓\nR Studio\n✓\n✓\nSAS\n9.4\nSPSS\n27\n29\nApple iLife & iWork\nGarageBand\n✓\niMovie\n✓\nKeynote\n✓\nNumbers\n✓\nPages\n✓\nXcode\n✓\nOther\nArcGIS\n✓\nAudacity\n✓\nGoogle Earth Pro\n✓\n✓\nJCreator\n✓\nMaxima (wxMaxima)\n✓\nMendeley Desktop\n✓\nMiKTeX\n✓\nMobaXterm\n✓\nNotepad++\n✓\nNVivo\n✓\n✓\nOpenJDK\n✓\n✓\nPython\n3.x\n✓\nSafe Exan Browser\n✓\n✓\nStella\n✓\nVensim\n✓\nVisual Studio Code\n✓\nZotero\n✓\n✓", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4306&SIDs=964" ], "tags": [ "computer", "software", "preinstalled-software", "Student", "teaching", "students", "computer-lab", "learning", "lab" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4306", "title": "Student Computer Labs Software", "article_id": "4306" }, { "clean_body_text": "Desktop and Mobile Device Support\nStudent Computer Labs\nOVERVIEW\nThis article details the location, hours and services available at student computer labs across SFU campuses.\nBurnaby Campus\nSurrey Campus\nVancouver Campus\nNote\n: Hours may change during exam period, reading break, and Statutory holidays.\nBurnaby Campus\nLocation\nCurrent Hours\nType\nOther Services\nWMC 2502\nView on RoomFinder\nMonday to Friday, 8:30 AM - 4:30 PM.\nPC & Mac\nB&W Printing\nAQ 3148\nView on RoomFinder\nMonday to Friday, 8:30 AM - 4:30 PM.\nPC\nB&W Printing\nColour Printing\nCardless printing cash loading machine\nBennett Library\nView on RoomFinder\nAll computer labs in Bennett Library are open. Check\nBennett Library's hours\n.\nPC & Mac\nB&W Printing\nColour Printing\nScanner\nPhotocopier\nSurrey Campus\nLocation\nHours\nType\nOther Services\nFire Fighter Lab (SRY C 2300)\nView on RoomFinder\nAs long as the campus is open, the labs are accessible to students using their electronic key cards.\nPC & Mac\nB&W Printing\nColour Printing\nScanner\nPhotocopier\nFraser Library (SRY C 3600)\nView on RoomFinder\nAll computer labs in Fraser Library are open. Check\nFraser Library's hours\n.\nPC & Mac\nB&W Printing\nColour Printing\nScanner\nPhotocopier\nVancouver Campus\nLocation\nHours\nType\nOther Services\nDrop-in Lab (HCC 1340)\nView on RoomFinder\nMonday - Friday, 9:00 AM - 7:00 PM\nPC & Mac\nB&W Printing\nColour Printing\nPapercut Vending Machine\nIBM Lab (HCC 1350)\nView on RoomFinder\nMonday - Friday, 9:00 AM - 7:00 PM\nPC\nB&W Printing\nColour Printing\nPublishing Lab (HCC 2960)\nView on RoomFinder\nMonday - Friday, 9:00 AM - 7:00 PM\nMac\nBelzberg Library (HCC 1000)\nView on RoomFinder\nCheck\nBelzberg Library's Hours\n.\nPC & Mac\nB&W Printing\nColour Printing\nScanner\nPhotocopier\nSoftware and Printing\nView available software\nLearn more about printing services in libraries\nNo Food in Labs Policy\nThere is a strict no food policy in the labs. This is to help ensure that every student has access to functioning computer equipment. Eating in the labs may result in your lab access being revoked.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4308&SIDs=964" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4308", "title": "Student Computer Labs Locations", "article_id": "4308" }, { "clean_body_text": "Desktop and Mobile Device Support\nManaged Devices\nOVERVIEW\nSFU faculty and staff\nare able to remotely connect to on-campus\nmanaged Windows computers\nby using\nSFU's Virtual Private Network\nand Microsoft's Remote Desktop Protocol.\nThis is a convenient way to:\nRemotely log in to on-campus managed Windows computers from a\nMac\nor\nPC\n.\nAccess software and files from office workstations.\nConnect with other on-campus resources (such as shared-drives and printers).\nNote\n: We recommend that\nundergraduate\nand\ngraduate students\nsee\nRemote Lab Access\nfor a more friendly experience.\nHow to Connect\nStep 0:\nSet up MFA and SFU VPN\nYou won't be able to use remote desktop without MFA or SFU VPN.\nAlready have MFA and SFU VPN? Skip and proceed to Step 1.\nSetup instructions:\nSet up MFA\nSet up SFU VPN\nStep 1:\nConnect to SFU VPN\nSign in to SFU VPN app with your SFU computing ID and MFA code.\nStep 2:\nCreate a Remote Desktop File\nWhile signed in to SFU VPN, ceate a remote desktop file (.rdp) within SFU's Remote Desktop portal.\nCreate a Remote Desktop File →\nStep 3:\nOpen your remote desktop file while connected to SFU VPN\nWhile signed in to SFU VPN, open your remote desktop file (.rdp).\nFrequently Asked Questions about Windows Remote Desktop\nI can't find my office computer in the Remote Desktop portal.\nIf you're unable to locate your office workstation, it may not be enrolled in SFU's Managed Windows service. These can include independent local computers purchased and used at SFU but are not centrally managed by IT Services. If you need remote access to an independent workstation, please contact your departmental IT support point.\nDo I need to create a new remote desktop file for each computer I want to access?\nYes. The easiest way to find and connect to on-campus computers is to create a separate RDP file for each one you need to access.\nMy Apple device won't open the RDP file I downloaded. What should I do?\nApple devices (such as Macs) will need an app to run files using Microsoft's remote desktop protocol.\nFor SFU managed Mac devices:\nIf you are connecting from a device that is managed by SFU, then search for the\nMicrosoft Remote Desktop\napp on your device or download it from SFU's Software Centre app on the device.\nFor personal Apple devices:\nIf you are connecting from a device that isn't managed by SFU, then we reccomend downloading\nMicrosoft's recomended software for RDP files\n.", "duplicate_urls": [], "tags": [ "Windows", "remote-desktop", "rdp", "remote" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4334", "title": "Windows Remote Desktop", "article_id": "4334" }, { "clean_body_text": "Desktop and Mobile Device Support\nManaged Devices\nOVERVIEW\nSFU faculty and staff\nare able to remotely connect to on-campus\nmanaged Mac computers\nby using\nSFU's Virtual Private Network\nand Apple's built-in Screen Sharing app.\nThis is a convenient way to:\nRemotely log in to on-campus managed Mac computers from a\nremote\nMac\n.\nAccess software and files from office workstations.\nConnect with other on-campus resources (such as shared-drives and printers).\nNote\n: We recommend that\nundergraduate\nand\ngraduate students\nsee\nRemote Lab Access\nfor a more friendly experience.\nHow to Connect (Mac to Mac Only)\nSFU managed Macs are pre-configured with Apple's built-in remote management settings to help administrators troubleshoot issues. For you to use remote management, your user profile will need to be added as an allowed account for your on-campus Mac.\nStep 1:\nAsk your departmental IT staff to configure your on-campus Mac\nOnly IT administrators can complete the following steps.\nOpen \"System Preferences\"\nSelecting \"Sharing\"\nSelect \"Remote Management\"\nUnder \"Allow access for\" select the + icon.\nSelect the user account to add.\n* Also consider disabling sleep mode for a reliable connection.\nStep 2: Set up MFA and SFU VPN\nYou won't be able to use remote desktop without MFA or SFU VPN.\nAlready have MFA and SFU VPN? Skip and proceed to Step 3.\nSetup instructions:\nSet up MFA\nSet up SFU VPN\nStep 3:\nSign in to SFU VPN\nSign in to SFU VPN app with your SFU computing ID and MFA code.\nStep 4:\nConnect to your on-campus Mac\nWhile signed in to SFU VPN, open Apple's built-in\nScreen Sharing app\nand enter the hostname of your on-campus Mac. See \"How to Configure Remote Access for Managed Macs\" for detailed instructions.\nHow to Configure Remote Access for Managed Macs\nThese instructions are for connecting a\nremote Mac to a managed Mac\non campus.\nApple provides a fairly simple resource for remote control like Microsoft does with Windows \"Remote Desktop\". It is not as feature-rich or mature as Microsoft Remote Desktop but it gets the job done.\nNote\n: Macs can use simple VNC, but\nwe will never use this\n. We will allow the\nScreen Sharing\nservice. When we do, we should take extra measures to tunnel through SSH to ensure it is encrypted.\nOne thing to look out for: The majority (over 85%) of managed Macs at the University are already configured for\nRemote Management\n.\nBoth services cannot be configured simultaneously\n, so the route you take will depend on how your Mac is currently configured.\nWith Apple screen sharing the user ID and password are sent encrypted, as are keystrokes and mouse movements.\nScenario 1: No Screen Sharing or Remote Management configured\nOpen System Preferences > Sharing\nClick on Screen Sharing\nBe sure to only allow access for your\nmain\nuser\nStop here.\nDo not ever enable VNC\nNote\n: We are NOT configuring VNC access at SFU, and doing so reduces security of our systems.\nNever, ever promote this practice.\nScenario 2: SFU managed Mac that has Remote Management configured\nIt is still possible for an administrator to allow your Mac's main user to access, but the process is a little different.\nOnly one service can be configured, so you must add your user in the \"Remote Management\" dialog.\nOpen System Preferences: Sharing\nDon't touch the Screen Sharing option.\nAs an administrator, highlight the \"Remote Management\" section.\nOn the right-hand dialog, only the first two options are necessary (observe and control)\nEnabling the remaining options will allow features only possible via\nApple Remote Desktop\n. This is not necessary.\nIf you are not the administrator of your Mac, please contact your local IT support personnel to make these changes for you. Connect to your Mac using the built-in Screen Sharing application.\nYou can find this app in:\n/System/Library/CoreServices/Applications/Screen Sharing.app\nPower considerations:\nRemote wake services designed for Windows PCs are not reliable on routed networks for Macs. As such, if you need\nreliable\nremote access to your Mac, please consider\ntemporarily\ndisabling system sleep.\nFirewall considerations:\nThe service connects on TCP port 5900 (just like VNC). The user ID and password are sent encrypted, as are keystrokes/mouse moves.\nThe managed Mac firewall is set to allow connections at a rate of 6 failures per 30 seconds. Brute force attempts past this rate will be blocked.\nTunneling through SSH:\nAnother secure approach is to use an ssh tunnel for screen sharing. Do-able, but requires a bit of set up to work.\nUsing SSH port forwarding and VNC you can connect to your remote desktop using the Screen Sharing application.\nFirst connect to your machine over SSH and port forward 5900:\n$ ssh sfuid@mac.its.sfu.ca -L 5900:localhost:5900\nNow open \"Screen Sharing.app\" and connect to \"localhost\", specifically (you've already made a SSH connection to your Mac in this last step)\nThis way all portions of your connection are encrypted.\nFor additional information, see\nMac screen sharing by Apple\n.\nFrequently Asked Questions about Mac Remote Desktop\nMy on-campus Mac isn't responding. What should I do?\nIf inactive, on-campus devices will enter a sleep mode to conserve energy. For a reliable connection to your on-campus Mac, you will need to ensure that sleep mode is disabled. To help with energy conservation, SFU recommends that you only do this as a temporary measure.\nSFU doesn't centrally manage my on-campus Mac. Will I still need to use SFU VPN to connect?\nYes. Remote connection protocols (VNC, RDP and ARD) are all blocked while off campus to protect the SFU community from common threats.\nSFU VPN\nprovides an encrypted and secure connection to the SFU campus network and is required for remote connections to on-campus devices.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4335", "title": "macOS Remote Desktop", "article_id": "4335" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nFor Ticketing Agents\nOVERVIEW\nThis article describes how to use bulk actions on the ServiceHub Ticketing App.\nVIDEO DEMO\nHow To Use Bulk Actions (Video)\nDETAILS\nNote\n: Bulk Action feature is only available under the \"Tickets\" section on a ticketing app. You should be able to see checkboxes next to each ticket.\nStep 1\n.\nNavigate\nto your ticketing application and\nselect the \"Tickets\" header\nto view all tickets or\nselect one of the pre-made searches\n(e.g., \"Assigned to Me\") under Tickets.\nStep 2\n. If you wish to filter your tickets,\nselect the Green Filter\nbutton.\nStep 3\n. Filter the tickets based on your needs. We recommend filtering by\nCurrent Status\nand\nGroup Responsibility\n.\nStep 4\n.\nCheck the tickets\nyou wish to apply a Bulk Action and\nselect Action\nto complete your Bulk Action.", "duplicate_urls": [], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4345", "title": "How To Use Bulk Actions", "article_id": "4345" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nESM Vision and Operations\nAt the beginning of each quarter, the\nmulti-tenant Sandbox\nenvironment is \"refreshed\", meaning:\nThe content of the sandbox is\nwiped out\nand replaced with a copy of the production.\nAny changes made within the Sandbox will be\noverwritten\nduring this refresh.\nTeamDynamix Sandbox Refresh Article (Required Login to TeamDynamix) -\nSandbox Refresh Cycle\n,\narticle time is listed as Eastern Time Zone (Columbus, Ohio, USA).\nQuarterly sandbox refresh data\nand outage schedule - for Canada\n(in Pacific Time):\nThe\nUSA\nsandbox refresh is usually the first business\nMonday\nof the quarter (Q1-Jan, Q2-Apr, Q3-Jul, Q4-Oct), the\nCanada sandbox refresh\nis the\nfirst business\nTuesday\nof the quarter,\nafter the US refresh.\nThe sandbox refresh schedule follows the Statutory Holidays in\nUSA\n(not Canada).\nData for the refresh is the\n8:30 PM\n(Pacific Time) of Production snap shot of the\nThursday prior\nto the refresh.\nThe refreshes outage\nstarts at\n5:00 AM\n(Pacific Time), all sandboxes will be offline for\n4 hours\n, or until end of day the latest.\nSandbox Refreshes Schedule\nSandbox Refresh Period\nUnited States (Monday)\nCanada (Tuesday)\n2025 Q4 - Fall 2025\nOctober 6\nOctober 7\n2026 Q1 - Winter 2026\nJanuary 5\nJanuary 6\n2026 Q2 - Spring 2026\nApril 6\nApril 7\n2026 Q3 - Summer 2026\nJuly 6\nJuly 7\n2026 Q4 - Fall 2026\nOctober 5\nOctober 6", "duplicate_urls": [], "tags": [ "TDX-Sandbox-Refresh", "TeamDynamix Sandbox Refresh" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4346", "title": "TeamDynamix - Sandbox Refresh", "article_id": "4346" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nTDX - Project Essentials\n- These docs are available to be downloaded (see right hand side of this article):\nMapping TDX to PMI Phases.pptx\nTeamDynamix Training Supplement for Project Managers v11.3.docx\nTeamDynamix – Readiness – Knowledge Base\nhttps://solutions.teamdynamix.com/TDClient/1965/Portal/KB/?CategoryID=20782\nProject Management Essentials – from TDX Readiness Circuit Training Dec 2021\nTDX Training Videos here – Project Management Essential\nVideo: Project Management Essential", "duplicate_urls": [], "tags": [ "TDX-PPM", "TDX-Project", "TDX Project Management", "TDX PM Training Articles" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4615", "title": "PM Training Guide", "article_id": "4615" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nFor TDX Admins\nTeamDynamix Readiness - Circuit Training Videos\nRecorded: December 2021\nPowerPoint presentation is on the Attachment on the Right Hand Side Frame on this page\n*The\nmaroon coloured\ntopics\nare the minimum that\nTeamDynamix Admin\nshould watch\nTDX Circuit Training\nWeek 1\n01. Introduction\n1 hour - 30 min\n02. Foundation\n2 hours\n1 hour - 30 min\n04. Knowledge Management\n1 hour - 30 min\nWeek 2\n05. Core Integration\n1 hour - 30 min\n06. Service Catalogue Management\n1 hour - 30 min\n07. Ticketing Essentials\n1 hour - 30 min\nWeek 3\n08. Advanced Ticketing\n1 hour - 30 min\n09. Asset Management\n1 hour - 30 min\n10. Project Management Essentials\n1 hour - 30 min\n01. Introduction\nDescription:\nHigh level concepts within TeamDynamix to give you a good baseline of knowledge going into the subsequent sessions\nIntended Audience:\nAny user that will be a TeamDynamix administrator\nProject manager of an implementation\nAnyone interested in learning more about the structure of TeamDynamix\nVideo Length:\n1 hour 30 min\nVideo: 01_Introduction\n02. Foundation\nDescription:\nThe essential building blocks of TeamDynamix, e.g., Importing in departments, building data, etc.\nIntended Audience:\nAny user that will be a TeamDynamix administrator\nProject manager of an implementation\nAnyone interested in learning more about the foundational configuration of TeamDynamix\nVideo Length:\n2 hours\nVideo: 02_Foundation\nDescription:\nSetting up the customer-facing site for submitting requests (projects and tickets).\nBrowsing the knowledge base, and communicating relevant information to customers about project and service management\nIntended Audience:\nAny user that will be a TeamDynamix administrator\nProject manager of an implementation\nWeb developer(s)\nMembers of the marketing team\nVideo Length:\n1 hour 30 min\nVideo: 03_Client_Portal\n04. Knowledge Management\nDescription:\nHow to create and manage knowledge articles, drafts, and categories inside TeamDynamix.\nAlso includes permissions for internal vs external documentation.\nIntended Audience:\nAny user that will be a TeamDynamix administrator\nProject manager of an implementation\nAnyone interested in learning more about the knowledge base of TeamDynamix, including:\nKnowledge managers\nKnowledge creators/contributors\nVideo Length:\n1 hour 30 min\nVideo: 04_Knowledge_Management\n05. Core Integrations\nDescription:\nSAML authentication setup, bulk user management options, and email integration tools within TeamDynamix\nAudience:\nAny user that will be a TeamDynamix administrator\nProject manager of an implementation\nTechnical resources responsible for:\nAuthentication\nUser management\nEmail management\nAnyone interested in learning more about integration areas in TeamDynamix\nVideo Length:\n1 hour 30 min\nVideo 05. Core Integration\n06. Service Catalogue Management\nDescription:\nHow to build a Service Catalog within TeamDynamix\nAudience:\nAny user that will be a TeamDynamix administrator\nProject manager of an implementation\nAnyone interested in learning more about setting up a service catalog, including:\nService owners\nHelp desk contributors\nTeam leads\nVideo Length:\n1 hour 30 min\nVideo: 06_Service_Catalogue\n07. Ticketing Essential\nDescription:\nThe essential configuration of ticket management within TeamDynamix\nIntended Audience:\nAny user that will be a TeamDynamix administrator\nProject manager of an implementation\nAnyone interested in setting up an application for tracking tickets in TeamDynamix, including:\nService owners\nHelp desk contributors\nTeam leads\nVideo Length:\n1 hour 30 min\nVideo: 07_Ticketing_Essential\n08. Advanced Ticketing\nDescription:\nThe advanced configuration of ticket management within TeamDynamix\nFollow up session to Ticketing Essentials with additional configuration features\nIntended Audience:\nAny user that will be a TeamDynamix administrator\nProject manager of an implementation\nAnyone interested in setting up an application for tracking tickets in TeamDynamix, including:\nService owners\nHelp desk contributors\nTeam leads\nVideo Length:\n1 hour 30 min\nVideo: 08_Advanced_Ticketing\n09. Asset Management\nDescription:\nTracking assets and key data associated with assets such as vendors, product types, and product models\nIntended Audience:\nAny user that will be a TeamDynamix administrator\nProject manager of an implementation\nAnyone interested in setting up an asset application for tracking of assets in TeamDynamix, including\nAsset managers\nVideo Length:\n1 hour 30 min\nVideo: 09_Asset_Management\n10. Project Management Essentials\nDescription:\nManaging active, \"in-flight\" projects in TeamDynamix, including:\nProject management\nProject plans\nIssues\nLinks\nThe briefcase\nOther components of project records\nIntended Audience:\nAny user that will be a TeamDynamix administrator\nProject manager of an implementation\nAnyone interested in learning more about project management in TeamDynamix, including\nProject managers who are a dedicated part of the implementation/configuration team\nPMO employees who are a dedicated part of the implementation/configuration team\nVideo Length:\n1 hour 30 min\nVideo: 10_Project_Management_Essential", "duplicate_urls": [], "tags": [ "TDX-Learn", "TDX-Readiness", "TDX-Readiness-Training", "TDX-Circuit-Training", "TDX-Admin-Training", "TeamDynamix - Readiness" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4616", "title": "TeamDynamix - Circuit Training - Dec 2021", "article_id": "4616" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft Teams\nGeneral Users\nOVERVIEW\nThis article references guidance published by\nSFU's Archives and Records Management\ndepartment. To view the original publication, visit:\nhttps://www.sfu.ca/archives/records-management/links-resources1.html\nThis article includes:\nRoles and Responsibilities\nM365 and the Records Management Lifecycle\nMS Teams Site Management\nUsing and Maintaining\nFinal Disposition\nAccess and Privacy\nIntroduction\nMS Teams is a communication and collaboration tool that has been provided to SFU employees as part of SFUs Microsoft 365 (M365) installation. Features of MS Teams include team chat or channels, one-on-one chat, document collaboration, video meetings, and integration with other Microsoft applications. When used as directed by this guideline, MS Teams can reduce reliance on email, facilitate document sharing, enable remote access, and support document synchronization.\nThis guide provides SFU employees with resources to help share, organize, manage, retain, and dispose of the information they create using MS Teams in accordance with records management best practice.\nRoles and Responsibilities\nAs a public body, SFU has a responsibility to create and keep records that document its decision-making and business activities. MS Teams is a communication and collaboration tool; it does not have the necessary functionality and controls to be considered a record keeping system. Therefore, when working in MS Teams:\nemployees are responsible for ensuring that the critical information they create or receive is filed in their departments record keeping system; and\ndepartments are responsible for maintaining a reliable record-keeping system, such as a Shared Network Drive, SharePoint on Premise Site, OnBase, etc.\nM365 and the Records Management Lifecycle\nThe\nrecords management lifecycle\nis a framework that describes the distinct phases of a record's existence, from creation to final disposition. At SFU there are several different tools that individuals and departments can use to create, use, maintain and retain records.\nOneDrive\nallows account holders to securely store, share and synchronise their individual files and folders from any device. OneDrive can be used during the\ncreation\nand\nuse\nphase of the records management lifecycle. For more information about OneDrive see OneDrive Best Practices for SFU Employees.\nMS Teams\nis a communication and collaboration tool. MS Teams can be used during the creation and use phase of the records management lifecycle.\nOnce records reach the\nmaintenance\nand\nretention\nphase of their lifecycle they can be transferred into a shared records repository (Shared Network Drives, ERMS, etc.) or continued to be managed in place in Teams. More guidance about records repositories is in development. Please visit the\nRecords Management Links and Resources\npage for more information.\nAs ITS continues to introduce new Microsoft 365 services, additional tools for managing electronic records, will be made available. For more information see\nMicrosoft 365 at SFU Roadmap\n.\nMS Teams Site Management\nEach MS Teams site passes through the following four phases: planning; documenting and implementing; using and maintaining; and final disposition. Listed below are record-keeping best practices MS Teams site owners and users should keep in mind during each phase.\nPlanning\nMS Teams sites should be established with the final disposition of both the site and the content on the site in mind. Since MS Teams sites are not intended for long-term storage of official university records, site administrators should have a plan in place for transferring records when they enter the maintenance and retention phase of the records management lifecycle.\nBefore creating an MS Teams site, consider the following:\nWhat is the purpose of the site?\nHow will Channels be structured?\nWho should have access to the site?\nHow long will the site be used?\nWho will be responsible for managing records created and shared on the site?\nWhen will records be transferred from the site to the department’s records repository?\nWho will decide when the site is inactive and ready to be deleted?\nDocumenting and Implementing\nCreate a management plan for your MS Teams site and ensure it is shared with all site members. A management plan should include the following information:\nPurpose of the site\nMembership of the site\nChannel names and description\nPermissions structure for the site and channels\nFolder structure\nNaming convention (consult the\nStandard Naming Convention for Electronic Records for more information\n)\nRecords retention requirements\nPlan for transferring records from the site to the department’s records repository\nPlan for how to identify when the site is inactive\nPlan for deleting the site\nUsing and Maintaining\nUploading Documents\nDocuments can be uploaded to a MS Teams site, to a specific Channel, shared in Channel posts, and shared in one-to-one chat. This can create file duplication and make finding information difficult. By establishing a folder structure and maintaining a consistent filing system, departments can reduce duplication and facilitate access to the records they create and store in MS Teams.\nTips\nKeep your folder structure simple.\nAvoid nested folder structures of more than two levels.\nKeep in mind the purpose of your site - do not set up directories which are out of scope.\nUpload documents to the appropriate folder and then share links. This will help avoid duplicating documents.\nKeep in mind that files uploaded within Channels are stored in an associated SharePoint library. However, files shared within one-to-one chat messages are stored in OneDrive.\nAdopt a file naming convention.\nVersion Control\nMS Teams has built in version control. Every time you save a file a new version is created. You can view, compare and restore previous versions of a document.\nThings to keep in mind:\nIf you download a document, change the title and then re-upload it, a separate document will be saved.\nIf you download a document, make changes and then re-upload it, a new version will be created.\nIf you edit a document online, a new version will be created.\nIf there are multiple editors making changes to the same document off-line, it may be necessary to merge versions to ensure all changes are captured. Departments may want to consider internal procedures for how they collaborate on documents to avoid confusion.\nAt the moment, ITS and Microsoft have not limited the number of versions saved for a single document. This may change in the future. Departments may want to consider internal procedures for saving important drafts outside of MS Teams.\nChannels\nMS Teams are made up of Channels, which are the “spaces” where group conversations and document collaboration take place. Channels can help Teams users classify and organize content created and/or uploaded in Teams. Each channel should be dedicated to a specific topic, department, or project and structured to encourage targeted content development. For example, establish a channel for a specific project or an event (for example, Department Website Redesign, or Fall Convocation 2023 Planning).\nChat\nMS Teams also includes a 1:1 chat feature, which allows users to chat directly with another person.\nReminder\nFiles uploaded using chat are stored in OneDrive.\nLimit the amount of personal information shared using chat as chat conversations are subject to the Freedom of Information and Protection of Privacy Act.\nDocumenting Decision Making\nThe chat and channels features should not be used for formal decision-making (e.g., contract negotiation, policy approval, etc.). These tools were created with document collaboration and communication in mind and not for documenting official direction or approvals.\nRetention policies for MS Teams are under development.\nOnce finalized, new policies may impact the length of time chats are retained. As such, users should not count on chats to be permanently available. Therefore, formal decision-making should be documented in meeting minutes, email correspondence, memos, briefing notes, etc., and stored in a centrally accessible location (e.g., meeting minutes stored on a department’s Shared Network Drive).\nIf, however, a formal decision is made using chat or channels users should ensure that the decision is captured (e.g., screen shot, follow-up email, etc.) and that all of the correct members of a team are informed of the decision and have access to the necessary records.\nRecording Meetings\nLike Zoom, MS Teams includes an option for recording meetings. There are many privacy considerations that should be addressed prior to recording a meeting. Staff meetings, academic advising sessions, job interviews etc., have not typically been recorded at SFU. The Archives strongly recommends against recording meetings for the purposes of administrative convenance or as a means of compiling meeting minutes and notes. For more information about recording meetings see\nZoom Privacy and Security\n. Although developed for Zoom, these guidelines can be applied to MS Teams.\nFinal Disposition\nAs mentioned previously, MS Teams is not considered a long-term storage repository for official university records. While the majority of records created using MS Teams will be considered transitory, the specific retention and disposition requirements of an MS Teams site will depend on the purposes of the site and the type of records created and stored on the site.\nRefer to the\nRecords Retention Schedules and Disposition Authorities\n(RRSDAs) and\nOfficial, Transitory and Personal Records: A Guide for SFU Employees.\nfor additional information about retention and disposition requirements.\nTips\nOnce collaboration has been completed, ensure that records are saved in your departments record keeping system.\nBe aware that when a Channel is deleted, any files shared within the channel are still stored in the associated SharePoint library connected to the Teams Site. Therefore, administrators need to delete all documents from the library which are not meant to be retained as records.\nRecords on Teams sites should not be retained longer that what is outlined in the RRSDAs.\nGet into the habit of doing routine disposition checks, during which you delete files you no longer need and save those that you do need to keep to your department’s records repository.\nCreate channels with a known conclusion in mind; this makes it easier to set aside a specific date for capturing and transferring records.\nAccess and Privacy\nAll information created or received in MS Teams is subject to access requests under the\nFreedom of Information and Protection of Privacy Act (FOIPPA)\nand must be produced in the case of a FOIPPA access request, this includes messages shared in chats and channels.\nPrior to launch, a privacy impact assessment was completed for MS Teams. However, when using Teams it is still best practice to limit the sharing of sensitive or confidential information just as you would with any other communication tool.\nAdditional Resources\nSee\nMicrosoft Teams\nfor more information.\nRelated Articles (2)\nFile ownership in a team vs. a chat\nThis article describes the file ownership in a team and chat on Microsoft Teams.\nRecommended Usage for File Storage and Collaboration\nLearn more about the differences between Microsoft Teams and OneDrive for file storage and collaboration.\nRelated Services / Offerings (1)\nMicrosoft Teams\nMicrosoft Teams (MS Teams) is a virtual collaboration app that brings together Microsoft 365 services (such as Office and OneDrive) to keep you virtually connected to the SFU community from anywhere at any time.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4792&SIDs=1470" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4792", "title": "File Lifecycle Management in MS Teams", "article_id": "4792" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nMicrosoft OneDrive\nOVERVIEW\nThis article references guidelines published by\nSFU's Archives and Records Management\ndepartment. To view the original publication, visit:\nhttps://www.sfu.ca/archives/records-management/links-resources1.html\nThis Article Includes:\nM365 and the Records Management Lifecycle\nManaging Records in OneDrive\nIntroduction\nOneDrive is a document hosting and synchronization service that has been provided to SFU faculty, staff, and students as part SFUs Microsoft 365 (M365) installation. When used as described in this guideline, OneDrive can reduce reliance on email, facilitate document sharing, enable remote access, and support document synchronization.\nThis guideline provides SFU employees with resources to help organize, manage, retain, and dispose of the documents they store and share in their OneDrive accounts in accordance with records management best practice.\nM365 AND THE RECORDS MANAGEMENT LIFECYCLE\nThe\nrecords management lifecycle\nis framework that describes the distinct phases of a record’s existence, from creation to final disposition. At SFU, there are several different tools that individuals and departments can use to create, use, maintain, and retain records.\nOneDrive\nallows account holders to securely store, share and synchronise their individual files and folders from any device. OneDrive can be used during the\ncreation\nand\nuse\nphase of the records management lifecycle.\nMS Teams\nis a communication and collaborative tool. MS Teams can be used during the\ncreation\nand\nuse\nphase of the records management lifecycle. For more information see MS Teams Best Practices.\nOnce records reach the\nmaintenance\nand\nretention\nphase of their lifecycle, they can be transferred into a shared records repository (such as a Shared Network Drives, ERMS, etc.) or they can continue to be managed in place in Teams. More guidance about records repositories is in development. Please visit the\nRecords Management Links and Resources\npage for more information.\nAs ITS continues to introduce new Microsoft 365 services, additional tools for managing electronic records, such as SharePoint Online, will be made available. For more information see\nMicrosoft 365 at SFU Roadmap\n.\nManaging Records in OneDrive\nOneDrive is not meant to be a central location for the long-term storage of official university records. OneDrive should be used as a place to draft and develop official university records. Official university records should be transferred to a central storage location (e.g., Share drive) or collaboration site (e.g., MS Teams) when they are ready for review and/or sharing. For more information about how to identify official university records, please see\nTransitory, Official and Personal Records: A Guide for SFU Employees\n.\nWhat to store in OneDrive\nWhat not to store in OneDrive\nIndividual research (e.g., published articles or other information for a future project)\nEarly drafts of documents not yet ready for review (e.g., working draft reports)\nDocuments meant to be accessed by a team (e.g., project revisions or planning documents).\nOfficial records (e.g., finalized university records, such as policies and procedures)\nPersonal information (e.g., holiday photographs, personal finances)\nCaution:\nPolicy development for all M365 products, including OneDrive is ongoing; and access to OneDrive post-employment is not guaranteed.\nTips for organizing your OneDrive\nSchedule a re-occurring time to review and clean up your OneDrive.\nEnsure that you regularly transfer official university records from your OneDrive to your department’s recordkeeping system.\nFollow a similar file naming convention in your OneDrive as used elsewhere by your department. For tips on file naming see\nStandard Naming Conventions for Electronic Records\n.\nKeep your folder structure simple, ideally no more than two levels of nesting folders.\nUse your department’s file classification plan to name folders according to a predefined taxonomy. For tips on creating a file classification plan see\nModel File Classification Plan for University Records\n.\nPrior to leaving the university or transferring positions (e.g., moving from Department X to Department Y), transfer official university records to your department’s repository and save any personal information about you as an employee (e.g., your resume) or your individual research to your personal storage space outside of the SFU environment (e.g., your personal OneDrive, iCloud, etc.).\nTips for document sharing\nAll documents stored in OneDrive remain linked to their original owner. If you leave SFU and your account is deactivated, the original documents will be difficult to recover if they have not already been stored elsewhere, regardless of whether they have been shared or not.\nYou may share documents stored in OneDrive; however, be aware that anyone who is granted access to a document in OneDrive with editing privileges can share that file with others. If you anticipate a document needing to be accessed and/or shared by a large group of people, move it to an MS Teams site or other shared repository instead of keeping it in OneDrive.\nPlease note that extensive sharing through OneDrive will create a complicated network of permissions since unique permissions will be set for each individual document and/or folder that is shared.\nFinally, be aware, that documents shared in private chat in MS Teams will be stored in your OneDrive account.\nOther Resources\nSee\nMicrosoft OneDrive\nmore information.\nRelated Articles (1)\nRecommended Usage for File Storage and Collaboration\nLearn more about the differences between Microsoft Teams and OneDrive for file storage and collaboration.\nRelated Services / Offerings (1)\nMicrosoft OneDrive\nMicrosoft OneDrive is a file hosting and synchronization service for individual use at the university.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4793&SIDs=1469", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4793&SIDs=953" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4793", "title": "File Lifecycle Management in OneDrive", "article_id": "4793" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nTags\nService-Catalogue\nServiceHub-Services\nServices-Diagram", "duplicate_urls": [], "tags": [ "Service-Catalogue", "ServiceHub-Services", "Services-Diagram" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4919", "title": "ServiceHub - ITS Service Catalogue (ECAR) Diagram", "article_id": "4919" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nMulti-Factor Authentication (MFA)\nOVERVIEW\nThis page is designed to recommend practices for multi-device registration with SFU MFA.\nMulti-device registration\nrefers to registering more than one device for MFA with your SFU account, and all the devices registered will display the same six-digit MFA code, or TOTP (Time-based One-Time Password).\nDETAILS\nMulti-Device Registration is not intended to be used as backup devices.\nFor optimal security, we recommend\nonly registering one device with MFA per SFU computing account.\nWe encourage all users to use the\nMFA emergency codes\nas their backup resource.\nTo view your\nMFA emergency codes\nor generate new codes, sign into the\nSFU MFA Management App\nto retrieve your emergency codes\nbefore\nyou come across a scenario where you may need them.\nWhat happens if I register multiple devices for MFA with my SFU account?\nYour account will be\nexposed to higher security risks\nthan the accounts that are registered with just one device.\nMulti-device registration for MFA with your SFU account means that the same six-digit MFA code, or TOTP (Time-based One-Time Password) is shown across multiple devices. The more devices registered to your account, the more chances there are for one of those devices getting compromised (e.g. theft).\nWho should use multi-device registration?\nWho should not use multi-device registration?\nIndividuals who are in a position that require multi-device registration can add additional devices on the\nSFU MFA Management App\n.\nSome examples where you may require multiple devices could be:\nEntering a place or area where you cannot continually bring in your personal belongings (i.e., sanitized or clean labs).\nEntering a place or area where you cannot continually take out personal belongings once you enter (i.e., biohazardous or containment labs).\nFor instructions to add additional devices, see\nAdd or Remove MFA Devices and Apps\n.\nIndividuals who are in a position where one MFA device is sufficient for your work are recommended to not add additional MFA devices.\nSome examples where you\nshould not\nuse multiple devices for MFA could be:\nFor convenience reasons (i.e., remote work, multiple work stations).\nTo have additional backup devices.\nWe encourage all users to use the\nMFA emergency codes\nas their backup resource.\nRelated Services / Offerings (1)\nMulti-Factor Authentication (MFA)\nSFU’s Multi-Factor Authentication (MFA) refers to using two or more independent items to verify your identity, typically something you know (i.e., your SFU computing ID and password) and something you have (i.e., a time-based code).", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4932&SIDs=954" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=4932", "title": "MFA Multi-device Registration", "article_id": "4932" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nFor TDX Admins\nAccessing TDX Community, TDX Solutions and TDX Learn\nHow to Create TeamDynamix Community Account\nThe TeamDynamix Community is an area for all TeamDynamix clients to connect and share ideas. It contains many videos, articles, event information, API documentation, and release notes.\nFollowing your registration, you’ll be sent a confirmation email. Follow the instructions in this email to activate your Community account.\nUse the following link to register for TeamDynamix Community:\nhttps://community.teamdynamix.com/RegisterAccount.aspx\nHow to Access TeamDynamix Solutions Portal\nhttps://\nsolutions.teamdynamix.com\nHow to Access TeamDynamix Knowledge Base - Articles, Webinars, QAs\nhttps://learn.teamdynamix.com/TDClient/129/ITPortal/KB/", "duplicate_urls": [], "tags": [ "TDX-Community", "TDX-Solutions" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=5063", "title": "Accessing TDX Community & TDX Knowledge Base", "article_id": "5063" }, { "clean_body_text": "Research\nResearch-Specific Computing and Applications\nIf you are a staff member, faculty, or lab administrator, you should already have been granted manager privileges to your lab’s access control maillist.\nTo add or remove maillist members:\nGo to the\nSFU Maillist Manager\n.\nIn the “\nGo to list\n” text entry box, type (for example)\nensc-superlab\n.\nClick [\nGo\n].\nClick on the\nMaillist Member\ntab.\nScroll down. In the “\nAdd new members\n” text field, enter the computing IDs of the users you wish to add to your lab’s access control list.\nClick the [\nAdd\n] button.\nScroll down again. Click [\nSave Changes\n] at the bottom of the page.\nNote:\nIt can take up to one hour\nfor the changes to take effect across all SFU systems.", "duplicate_urls": [], "tags": [ "research-computing", "access-control" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=5385", "title": "Managing Access Control Maillists", "article_id": "5385" }, { "clean_body_text": "Software and Application Distribution\nOVERVIEW\nAdobe Creative Cloud is a subscription-based service that provides access to a collection of Adobe software applications for graphic design, video editing, web development, photography, and more. This platform includes popular apps like Photoshop, Illustrator, Premiere Pro, After Effects and Acrobat Pro.\nGETTING STARTED WITH ADOBE CREATIVE CLOUD IN COMPUTER LABS\nNOTE:\nThe article below is meant for\nStudents\n.\nStaff or Faculty\nlooking for\nAdobe Acrobat Pro\nor\nCreative Cloud\ncan learn more by following the indicated links.\nNOTE:\nNot all features are available in the Higher Education edition of Adobe Creative Cloud products.\nAn SFU Adobe ID is required to use current versions of Adobe Creative Cloud products in SFU\ncomputer labs\n. To get started with Adobe Creative Cloud for Students at SFU, follow the steps below:\nSign up for an SFU Adobe ID\nSet your SFU Adobe ID password\nLog into Adobe Creative Cloud Desktop\nFrequently Asked Questions\n1. REQUEST AN SFU ADOBE ID\nSFU Adobe ID is available to\nall current SFU faculty, staff and students.\nVisit the\nSFU Adobe ID sign-up page\nand complete the\nConsents\nmodule to sign up for an account.\nNote:\nSFU Adobe ID are created using\nyourSFUcomputingID\n@sfu.ca\n,\nnot your alias\nfirstname_lastname\n@sfu.ca\n.\nNote:\nIt may take up to 24 hours\nfor your account to be ready.\nNote:\nAn SFU Adobe ID does\nnot\nprovision a personal license for Adobe Creative Cloud products. Faculty or staff seeking access to Adobe Creative Cloud titles should contact their IT representative for assistance or\nsubmit a ticket\n.\nRequest SFU Adobe ID\n2. SET SFU ADOBE ID PASSWORD\n1.\nGo to the\nAdobe Account portal\nto set your password.\nVISIT ADOBE ACCOUNT PORTAL\n2.\nAt the Adobe Account login screen, enter your\nSFU email\naddress\n(i.e.,\nyourSFUcomputingID\n@sfu.ca\n). Click Continue.\n3.\nSelect Company or School Account.\n4.\nClick\nReset your password\n. Adobe sends a verification code to your\nSFU email address\n.\n5.\nEnter the verification code you received.\n6.\nSet your password.\nNOTE:\nAdobe ID accounts are managed by Adobe and not SFU. SFU strongly recommends against re-using your SFU password.\n3. LOG INTO ADOBE CREATIVE CLOUD DESKTOP\nAdobe Creative Cloud products are authorized by the\nAdobe Creative Cloud Desktop\napplication.\nUnmanaged device users should install the\nAdobe Creative Cloud Desktop\napplication.\nManaged device users can install Adobe Creative Cloud Desktop via the Managed Software Centre.\n1.\nLaunch Adobe Creative Cloud Desktop application. The application may open a web browser to complete the login process.\n2.\nAt the Adobe Account login screen, enter your\nSFU email\naddress\n(i.e.,\nyourSFUcomputingID\n@sfu.ca\n). Click Continue\n3.\nSelect Company or School Account.\n4.\nEnter your password and click Continue.\n4. FREQUENTLY ASKED QUESTIONS ABOUT ADOBE CREATIVE CLOUD FOR STUDENTS\nWho can use adobe creative cloud?\nStudents\nwith an SFU Adobe ID are eligible to access Adobe Creative Cloud products installed in\nselect computer labs\nand some shared work spaces.\nCAN I INSTALL ADOBE CREATIVE CLOUD ON MY PERSONAL DEVICE?\nNo, our current educational license for students can only be used in the\nIT supported computer labs\n.\nhow do i find help with my sfu adobe id?\nAdobe ID are managed by Adobe Inc. and not SFU. You can\nobtain support from Adobe as required\n.\nIf you are unsure, please\nsubmit a service request via ServiceHub\nor contact your local IT representative for software inquiries/installations.\nare there alternatives to adobe creative cloud i can try?\nYes, most computer labs include\nalternatives to Adobe Creative Cloud\ntitles you can try.", "duplicate_urls": [], "tags": [ "Adobe", "Adobe-Acrobat", "Adobe-Suite", "Adobe-Pro", "adobe-expired-license", "Adobe-ID", "Student", "computer-lab" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=5388", "title": "Adobe Creative Cloud for Students and Computer Labs", "article_id": "5388" }, { "clean_body_text": "Due to the fact that some managed Macs lose connection with AD, it manifests as users not be able to print. To fix that, we have created app in \"Self service\" called \"Fix SFU Print\". This app will check if the machine is bound to AD, and if it is not it will rejoin AD and reinstall \"SFU Print\" queue.\nNote:\nIf you are at home, you need to have SFU VPN running.\nThis is a self service and user can run it on their own, following next steps:\n1. Press Command + Space key to activate “Spotlight Search”.\n2. Type “Self Service” and choose first entry.​​​​​​​​​​​​​​\n3. Choose “Fix SFU Print” and click Fix button.​​​​​​​\nPrinter access should be fixed now.", "duplicate_urls": [], "tags": [ "SFU-Print" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=5593", "title": "Fix SFU Print", "article_id": "5593" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nGroup Management\nOVERVIEW\nThis article describes the feature differences between SFU Groups and SFU Maillist.\nCHANGED FEATURES\nThe following features will not be available in SFU Groups (when compared to SFU Maillist):\nSFU Groups\nOwner role\nOwner role has merged with manager role. This is to ensure that group ownership isn't tied to an individual and become stale.\nDeliver Mail to Members by Default\nAlways on. Users can no longer turn off email delivery from Exchange Distribution Groups they belong in.\nNote\n: Managers won't receive emails if they are not a member of the group.\nDelivery Suspended\nNo longer available. Users can no longer turn off email delivery from Exchange Distribution Groups they belong in.\nWelcome Message\nNo longer available.\nChange Log\nOnly available to IT admins.\nDelivery History\nNo longer available.\nSender Restriction\n(Allow List)\nStays available, but emails sent to a sender restricted Distribution Groups have additional security requirements.\nWith Exchange Distribution Groups, this will require any sender to authenticate to Exchange. This means that users will need to be signed into an\nSFU's Approved Email Application\nin order to send emails to an Exchange Distribution Group with Restricted Senders.\nIf the sender has not authenticated to Exchange, they will receive a bounce-back message saying their email has not been delivered. In most cases, this applies to those you use IMAP/POP (except for Thunderbird with OAuth2), any unapproved email applications, and any unapproved\nemail integrations with M365\n.\nMigration Impact Note\n:\nAfter migrating these maillists to Exchange Distribution Groups, this setting will be turned\noff\nby default.\nIf you wish to continue having restricted senders on your Distribution Group, you will need to re-enable this setting.\nOnly course/plan groups will have their Restricted Sender settings migrated.\nMaillist Nesting\nSince the permissions model is different in SFU Groups, all owners of groups that contain a nested group will require Group Reader Permissions to that nested group.\nMigration Impact Note\n:\nSince the permissions model is different in SFU Groups, if you are an owner of a maillist with a nested maillist, you will now require Reader or Manager Permissions to that nested maillist when maillists are migrated over as Exchange Distribution Groups.\nExample:\ndept-managers-all\nunit-a-managers\n(nested maillist)\nunit-b-managers\n(nested maillist)\njane_doe@sfu.ca\n(owner)\njohn_doe@sfu.ca\n(member)\nIn this example, Jane Doe is an owner of\ndept\n-managers-all\n.\nJane Doe now requires Reader or Manager permissions for\nunit-a-managers\nand\nunit-b-managers\nin SFU Groups.\nMy nested maillist are within my department\nIf you also happen to be the owner of that nested maillist, you don't need to take additional action. If the nested maillist is not owned or managed by you, you should get manager role for that maillist prior to migration for a seamless transition to SFU Groups.\nBe sure to check on the\nActive Maillist Migration List\nto see if you have any maillists that have \"nested non-owned lists\". Contact the maillist owners of those \"nested non-owned lists\" for manager role to those nested maillists.\nMy nested maillist are cross-department\nIf the nested maillist is owned by someone from another department, you should get manager role for that maillist prior to migration for a seamless transition to SFU Groups.\nBe sure to check on the\nActive Maillist Migration List\nto see if you have any maillists that have \"nested non-owned lists\". Contact the maillist owners of those \"nested non-owned lists\" for manager role to those nested maillists.\nNested maillist from another department where they haven't been migrated yet:\nYour nested maillist will be\nautomatically removed\nfrom the membership list.\nOnce removed from the membership list, you will need to wait until the other department has also migrated. If you followed the steps above prior to migration, you should have manager role to the remove nested maillist. Simply re-add the nested maillist on SFU Groups.\nNested maillist from another department where they already migrated:\nIf you followed the steps above prior to migration, you should have the correct privileges to the nested maillist on SFU Groups. You don't need to take additional action.\nSelf-subscribe or unsubscribe\nNo longer available. Use\nSimpleList\nif you require this feature.\nDelays\nIf you are making changes to Exchange Distribution Groups or security groups linked to a Microsoft service (e.g., Teams, SharePoint), you will need to wait an additional\n30 minutes\nfor your changes to fully sync to Microsoft servers.\nADDED FEATURES\nThe following features will be new to SFU Groups (on Grouper):\nSFU Groups\nComposite Groups (dynamically generated groups)\nOnly available to IT admins\nCreating Permissions and Attributes\nOnly available to IT admins\nInherited Permissions and Attributes\nOnly available to IT admins\nRole Permissions and Privileges Automation\nOnly available to IT admins\nAudit Logs\nOnly available to IT admins\nGroup Types and Folders\nOnly available to IT admins\nAttestation and Group Validation\nOnly available to IT admins\n* IT admins refers to those who have access to the full Grouper interface, which may include members of the local IT administrators and other technical group managers.\nNEED ADDITIONAL SUPPORT?\nFor questions about Group Management or SFU Groups:\nVisit our\nSFU Groups FAQ\n.\nFor additional assistance:\nRequest a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nRelated Articles (1)\nService Migrations to SFU Groups (Grouper)\nSFU Maillist to SFU Groups migration tracking.\nRelated Services / Offerings (2)\nEmail Distribution Lists\nTools that provides the ability to send email messages to multiple email addresses using a list or a group.\nGroup Management\nGroup Management simplifies access management by letting you use the same group or role across many services at SFU.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=5608&SIDs=967" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=5608", "title": "Differences between SFU Groups and SFU Maillist", "article_id": "5608" }, { "clean_body_text": "Students\nHow-To Guides\n← Back to SFU Mail Home Page\nWe're Upgrading SFU Mail\nFAQs and Common Issues\nNew Changes to SFU Mail\nHow-To Guides\nOVERVIEW\nThis article lists the how-to guides, training and resources on SFU Mail.\nLIST OF HOW-TO GUIDES\nSelect any of the following headers to expand the list of How-to Guides:\nSign in and Setup\nWindows\nSign into SFU Mail on Web Browser (Outlook on the Web)\nSign into SFU Mail on Desktop (Outlook for Windows and Mac)\nMac\nSign into SFU Mail on Web Browser (Outlook on the Web)\nSign into SFU Mail on Desktop (Outlook for Windows and Mac)\nSign Into Apple Mail For Mac\nAndroid\nSign into SFU Mail on Web Browser (Outlook on the Web)\nSign into SFU Mail on Mobile (Outlook for iOS and Android)\nSign into Gmail for Android\nSign into Samsung Mail For Android\niOS\nSign into SFU Mail on Web Browser (Outlook on the Web)\nSign into SFU Mail on Mobile (Outlook for iOS and Android)\nSign into Apple Mail For iOS\nIMAP &\nThunderbird\nIMAP, SMTP and POP Setup\nSign Into Mozilla Thunderbird For PC\nSetting up Thunderbird with TbSync\nOther\nSign into SFU Mail with Sponsored Accounts\nList of Approved Mail Applications (coming soon)\nNote\n: SFU recommends using\nOutlook\nto ensure a seamless experience with the rest of the SFU Microsoft 365 environment. Other applications are available to your preferences with limited technical support.\nBasic Training videos\nMicrosoft Training Center\nOutlook on Web Browser (Video)\nOutlook for iOS and Android (Video)\nOutlook for Windows (Video)\nOutlook for Mac (Video)\nMicrosoft Outlook Training Catalog\nMail\nMail Basics\nGetting started with Outlook on the Web\n/\nVideo Guides\nFormat Email Messages\nComposing and Sending Emails -\nOWA\n/\nPC\n/\nMAC\nForwarding an Email -\nOWA\nGlobal Address List - OWA /\nPC\n/\nMAC\nVoice and Dictation\nOrganizing and Customization\nOrganizing Emails -\nOWA\n/\nPC\n/\nMAC\nMessage List Options -\nOWA\n/\nPC\n/\nMAC\nReading Pane Options -\nOWA\n/\nPC\n/\nMAC\nView Message Headers -\nOWA\n/\nPC\n/\nMAC\nSetting up Signatures -\nOWA\n/\nPC\n/\nMAC\nSetting Up Email Templates -\nOWA\n/\nPC\n/\nMAC\nSetting up read receipts\nFlagging and priority\nFocused Inbox\nSpam and Junk Management\nReporting Phishing -\nOWA\nTime and Date Options -\nOWA\nAutomation\nSet up Out of Office Messages / automatic replies -\nOWA\n/\nPC\n/\nMAC\nScheduling Email delivery / Send Later -\nOWA\n/\nPC\n/\nMAC\nSetting up Rules* -\nOWA\n/\nPC\n/\nMAC\n*\nNote\n: Setting up Rules to auto-forward or redirect your messages to an external (non-SFU) email accounts may no longer work due to\nChanges on Email Forwarding Practices\n.\nCalendar\nCalendar Basics\nAccessing and navigating the calendar\nCreating Events/Appointments -\nOWA\n/\nPC\n/\nMAC\nUsing the Scheduling Assistant\nModifying Appointments -\nOWA\n/\nPC\n/\nMAC\nCreating a New Calendar -\nOWA\n/\nPC\n/\nMAC\nResponding to Meeting Invitations\nOther Features\nEvent scheduling polling\nSetting up work hours -\nOWA\n/\nPC\n/\nMAC\nSetting up alerts -\nOWA\n/\nPC\n/\nMAC\nPrint Calendar Entries -\nOWA\n/\nPC / MAC\nPublishing a calendar -\nOWA\nSetting up rules for calendar notifications\nCreating a calendar note\nSubscribing to an external calendar -\nOWA\nLocation/Resource Accounts\nUsing the overlay view\nPeople and Tasks\nPeople\nAccessing and navigating\nAutocomplete\nContacts Management\nContact lists and contact groups -\nOWA\n/\nPC\n/\nMAC\nTasks\nAccessing and navigating tasks\nCreating and managing a task -\nOWA\n/\nPC\nConflict resolution\nSetting Reminders for tasks\nCreating a task list\nCreating a task from an email -\nOWA\n/\nPC\nSearching, Filtering and Categories\nSearch and filter email\nSearching mail -\nOWA\n/\nPC\n/\nMAC\nSearching calendar -\nOWA\n/\nPC\nSearching People -\nOWA\n/\nPC\n/\nMAC\nAdvanced query search -\nOWA\nUsing Categories -\nOWA\n/\nPC\nSharing and Delegation\nDelegation (send on behalf of) -\nPC\n/\nMAC\nSharing Mail Folders -\nOWA\n/\nPC\n/\nMAC\nSharing Calendars -\nOWA\n/\nPC\n/\nMAC\nSharing tasks\nProfile and Settings\nAccessing and navigating profile\nDisplay Name and Sender address\nJob Title and Department Affiliation\nStorage space and quota\nBackups\nTime Zone and Language -\nOWA\nLEAVING SFU, ALUMNI & STAFF\nPreserving Email Content After Leaving SFU\nHave a question or encountering an issue? Visit out\nSFU Mail - FAQ and Common Issues\nfor more information.\nLooking for support? Send a support ticket using the\nSFU Mail - Report Migration Issue\nform.\nRelated Services / Offerings (1)\nSFU mail is the emailing system at SFU for all SFU members.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=5831&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=5831", "title": "SFU Mail - How-To Guides", "article_id": "5831" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft Teams\nWhat is a Data Loss Prevention Policy (DLP)?\nA data loss prevention (DLP) policy is a security boundary for data. In the context of the Microsoft Power Platform, a DLP policy is a set of technical guidelines for how data can flow between different apps via connectors.\nWhat are connectors?\nConnectors\nare no-code/low-code components that provide a way for the\nMicrosoft Power Platform\nto communicate with other apps and services. When you set up a connector in a Power Automate workflow (also called \"flows\") or a Power Automate app, you are authorizing one service to talk to another.\nFor example, you could have an automated flow that starts an approval process when a file is uploaded to SharePoint by using the\nSharePoint Online\nand\nMS Approvals\nconnectors. In this case, each connector would be authorized to broker (or \"talk\") to each service so the flow can act on your behalf.\nConnectors are an empowering feature to enable personal productivity within Microsoft 365. If you are just getting started with connectors and want to learn more, explore the\nGet Started with Power Automate\nonline resources from Microsoft.\nWhy has SFU restricted some connectors?\nAccess to data within the SFU community is diverse. In combination with our community's\ndata responsibility guidelines\n, a baseline Data Loss Prevention (DLP) policy is an automatic way of helping our community safely navigate connections between data using vetted (reviewed and approved) connectors, while avoiding the complications and risks that can lead to data abuse.\nIn general, the baseline DLP policy for the Microsoft Power Platform will restrict any connector that:\nHasn't undergone a privacy and security review (this includes new connectors).\nRequires a premium license to use.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=5835&SIDs=1470" ], "tags": [ "Microsoft", "Outlook", "SharePoint", "Microsoft-OneDrive", "MS-Teams", "Preventive", "exchange", "data", "microsoft-365" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=5835", "title": "Data Loss Prevention (DLP) within Microsoft Power Platform", "article_id": "5835" }, { "clean_body_text": "Hardware Lifecycle Services\nAsset Management\nOVERVIEW\nAs technology evolves, universities are constantly upgrading their equipment, resulting in the need to securely decommission and dispose of data-bearing devices. This process ensures the protection of sensitive information and mitigates the risk of data breaches.\nis a comprehensive program implemented by SFU to ensure the secure and environmentally responsible disposal of IT assets. By adhering to Canadian Centre for Cyber Security (CCCS) and Computer Security Research Center (CSRC) National Institute of Standards and Technology (NIST) guidelines, the university aims to protect sensitive data and contribute to ecological sustainability.\nAll university-funded devices are required to undergo the asset recycling and secure data disposal process, ensuring proper erasure of sensitive information. The procedures for managed and un-managed devices vary and are outlined below.\nManaged Devices\nUn-managed Devices\nManaged Devices\nManaged devices, which are typically issued and controlled by the university's IT department, follow a specific process for secure decommissioning and disposal.\nInform your local IT contact about the device you wish to dispose of. They will guide you through the appropriate decommissioning procedures.\nLAN-ADMIN LOGIN\nUn-managed Devices\nUn-managed devices, including personally owned computers or mobile devices (smartphones, tablets, etc.), are not under the direct control of the university's IT department. These devices require user participation for secure decommissioning and disposal and require special attention due to their portability and the sensitive nature of the data they may contain.\nData Backup: Begin by backing up all important data from the mobile device. This step is crucial as it allows you to retain any personal or important information before proceeding with decommissioning.\nRemove Locks and Passcodes: Disable any locks, passcodes, or biometric authentication features on the mobile device. This is important to grant the IT team access to the device for processing and erasure.\nInform your IT Team: Contact your local IT representative and they will provide instructions and guidance for further steps.\nSIM Card and Memory Card Removal: Don't forget to remove the SIM card and any external memory cards from the mobile device. These items may contain personal information and should be disposed of separately or securely erased before being used elsewhere.\nSubmit a\nFacilities Service Request\nor email your local Facilities team.\nFacilities Requests\nBurnaby\nTo recycle your electronics at the Burnaby campus:\nSubmit a\nFacilities Service Request\n.\nSelect \"Routine Surplus Furniture and Equipment\".\nSpecify \"Electronic Equipment\" in the request section, including the number of items and/or totes.\nSurrey\nTo recycle your electronics at the Surrey campus, contact\nscfacil@sfu.ca\n.\nVancouver\nTo recycle your electronics at the Vancouver campus, contact\nfsvhelp@sfu.ca\n.\nResources\nSanitization and disposal of electronic devices\nGuidelines for Media Sanitization", "duplicate_urls": [], "tags": [ "asset-management", "asset", "assets", "data", "secure", "electronics", "recycling", "ewaste", "waste", "e-waste" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6257", "title": "Electronic Waste Recycling and Data Disposal", "article_id": "6257" }, { "clean_body_text": "Overview\nThis article describes how to enable the calendar app in Teams to access your SFU Mail calendar.\nDetails\nStarting July 24, 2023, your SFU Mail calendar will be connected to your Teams calendar. When you schedule a meeting in SFU Mail, it'll show up in Teams, and vice versa. You'll also be able to schedule appointments, respond to invitations, and join meetings directly from your Teams app. To get started:\nSelect\n...\nfrom the leftmost menu on your Teams app.\nSelect\nCalendar\nfrom the list of apps available, or search for it and add it.\nRight-click the\nCalendar\napp and select\nPin\nso that the app stays pinned on the left menu.\nSelect the\nCalendar\napp and your SFU calendar will appear. From here, you can view and modify upcoming meetings, schedule new ones, or join an ongoing meeting directly.\nNote:\nThe Scheduling Assistant in the Teams Calendar will not display a recipient's free/busy availability correctly if there are no events scheduled on their calendar. For more information, see section\nKnown Issues and Limitations\n.\nMeetings and Calendar View\nIn the top right corner, you have options to join a meeting with an ID number, create an instant meeting, and schedule a new meeting. You also can switch the calendar to day, work week, or week view from underneath the\nNew meeting\nbutton.\nToday's Date and Date Picker\nIn the top left corner, you can jump directly to today's date and access the date picker to more easily jump to a particular day and month.\nKnown Issues and Limitations\nAs we work to bring Exchange Online to SFU, some features may not work as expected until the full migration. The Scheduling Assistant in the Teams Calendar will not display a recipient's free/busy availability correctly if there are no events scheduled on their calendar. To use the Scheduling Assistant in its full capacity, we recommend using the Outlook desktop app or\nSFU Mail on the web\n.\nBy design, your Teams Calendar will only display your main SFU calendar. To access your other calendars and the entire suite of calendaring features available from Microsoft, we recommend using the Outlook desktop apps or\nSFU Mail on the web\n.\nResources\nSee all your meetings in Microsoft Teams\nSchedule a meeting in Microsoft Teams\nManage your calendar in Microsoft Teams\nOverview\nThis article describes how to enable the calendar app in Teams to access your SFU Mail calendar.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6343&SIDs=1470" ], "tags": [ "microsoft-team", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6343", "title": "Access your SFU Mail calendar in Teams", "article_id": "6343" }, { "clean_body_text": "Overview\nThis article describes how to add the channel calendar app to your Microsoft Teams. A channel calendar is a shared calendar available to channel members.\nDetails\nAdding a channel calendar\nTo add a shared calendar to the channel:\nSelect Add a tab\nat the top of the channel\nSelect\nChannel calendar\nfrom the list of apps available, or search for it from the search bar at the top.\nGive the calendar a name and select\nAdd\n. By default, Teams will post to the channel about this tab unless specified otherwise.\nScheduling, modifying, and canceling a meeting\nScheduling\nTo schedule a meeting, left-click the time slot on the calendar in which you'd like to create it. The meeting details window will appear where you can enter the meeting title, attendees, duration, and other details. When you're finished entering the meeting details, select\nSend\nto schedule the meeting.\nFor more meeting options for participants, select\nOptions\non the right hand side and then\nMore Options\n.\nWhen you're finished, select\nSave\nto keep the changes. For a description of what each setting does, please see\nparticipant settings in Microsoft Teams meetings\n.\nModifying or Cancelling\nTo modify or cancel a meeting, right-click the meeting and select\nEdit\nor\nCancel\n.\nRename or remove the channel calendar\nTo rename or remove the channel calendar, right-click the channel calendar tab and select the rename or remove option.\nLimitations\nChannel events can only be scheduled and viewed from the Teams app.\nChannel calendars are not available in private channels.\nOnly one calendar is available per a channel.\nGuests can't view the calendar and must be invited directly.\nOverview\nThis article describes how to add the channel calendar app to your Microsoft Teams. A channel calendar is a shared calendar available to channel members.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6352&SIDs=1470" ], "tags": [ "microsoft-team", "how-to", "MS-Teams", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6352", "title": "Add a Channel Calendar in Teams", "article_id": "6352" }, { "clean_body_text": "Overview\nThis article explains how to configure your meetings in the Teams calendar with additional participant settings such as co-organizers, breakout rooms, and Q&A.\nDetails\nAdditional meeting options become available when editing an existing meeting with at least one attendee.\nIn your Teams calendar, schedule a meeting with at least one attendee.\nSelect and choose to edit the meeting in your Teams calendar. New tabs, such as Attendance, Meeting Whiteboard, Breakout Rooms, and Q&A will appear at the top. You have the option of adding other apps by selecting\nAdd a tab\n.\nTo access more meeting options and enable Q&A, select \"...\" and then\nMeeting options\n.\nYou'll be brought to your meeting's options page on your web browser after signing in.\nFor a description of each setting and what it does, please see\nParticipant Settings In Microsoft Teams Meetings\n.\nOverview\nThis article explains how to configure your meetings in the Teams calendar with additional participant settings such as co-organizers, breakout rooms, and Q&A.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6354&SIDs=1470" ], "tags": [ "microsoft-team", "calendar", "meetings", "MS-Teams", "schedule", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6354", "title": "Schedule your meetings with additional participant settings", "article_id": "6354" }, { "clean_body_text": "Overview\nThis article explains how to set up your Teams meetings with registration. In meetings with registration, the organizer and presenters have more control than in a regular meeting. By default, attendees have to be let in from the lobby and cannot share content.\nDetails\nTo schedule a meeting with registration:\nIn the Teams calendar, select\nNew meeting\n.\nOn the New meeting page, select\nRequire registration\nand then either\nFor people in your org\nor\nFor everyone\n(for a meeting open to the public).\nOn the New meeting page, enter a title for the meeting, date, start and end times, and a description. Please note that the information on this page is\nvisible to presenters only\n. If you wish, you can set an earlier start time for presenters on this form, and a later start time for attendees on the registration form.\nThe next steps in setting up your meeting with registration include adding presenters, customizing the registration form, adding a custom banner image, sending the invite, and publicizing the meeting. For a step-by-step walk through, please see Microsoft's\nschedule a meeting with registration in Microsoft Teams\n.\nLimitations\nChannel meetings and recurring meetings don’t currently support attendee registration.\nResources\nSchedule a meeting with registration in Microsoft Teams\nOverview\nThis article explains how to set up your Teams meetings with registration. In meetings with registration, the organizer and presenters have more control than in a regular meeting. By default, attendees have to be let in from the lobby and cannot share content.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6355&SIDs=1470" ], "tags": [ "microsoft-team", "meeting", "MS-Teams", "registration", "schedule", "Microsoft-Teams", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6355", "title": "Schedule a Teams meeting with registration", "article_id": "6355" }, { "clean_body_text": "Students\n← Back to SFU Mail Home Page\nFAQs and Common Issues\nNew Changes to SFU Mail\nHow-To Guides\nOverview\nAligned with the university’s\nWhat’s Next Objective: Transform the SFU experience\nand\nSFU's digital transformation\n, SFU is upgrading to Exchange Online, a new cloud-based email system. This transition is part of SFU's commitment to enhancing IT security, improving user experience, and enabling access to Microsoft’s suite of products like OneDrive, Teams and SharePoint.\nBetween 2023 and 2025, all SFU mailboxes will be upgrading to Exchange Online.\nWhat I need to Know\nNote\n: It is important to follow the actions below to ensure uninterrupted access to your SFU email.\nTIMELINE\nBetween 2023 and 2025, all SFU mailbox account will be upgraded to Exchange Online. You will be notified through\nemail at least two weeks prior to your account being scheduled\nto upgrade. Please note that upgrade batches are\nnot \"by department\"\n, rather, are determined if a user has a dependency with another user (i.e., users who have the same shared calendar).\nCompleted:\nUndergraduate student accounts have finished transitioning by April 2024.\nFIC student accounts have finished transitioning by April 2024.\nGraduate Students, Staff, Faculty, Role/Sponsored Accounts have finished transitioning by August 2024.\nIn progress:\nRetirees will transition between October 2024 and December 2024.\nNote: Dates are tentative and subject to change.\nACTIONS BEFORE UPGRADE\nTo ensure uninterrupted access to SFU Mail, take the following actions\nbefore\nyour scheduled upgrade:\nUsing SFU Mail via a Web Browser\nNew URL\n: After the upgrade, access SFU Mail on any device and web browser using the weblink,\nhttps://outlook.office.com\n. Bookmark or save the new link, as the current weblink (\nhttps://mail.sfu.ca\n) will become outdated.\nNew Sign-In Format\n: Your email sign-in format will be \"YourComputingID@sfu.ca\" on the\nMicrosoft sign-in page\nwhen you are upgraded.\nUsing SFU Mail via Email Applications (i.e., Outlook Desktop, Apple Mail)\nTemporary Interruption\n: Post upgrade, SFU Mail may disconnect from desktop and mobile email applications. To reconnect, remove and re-add your SFU account. Alternatively, use\nhttps://outlook.office.com\nfor continued access on any browser.\nSwitch to Approved Email Apps\n: Only approved email apps can connect to SFU Mail. Check if you're using an approved app and take the required action, if necessary. For a list of approved apps, see:\nNew Changes to SFU Mail - New Requirements\n.\nIMAP/POP Users\n: Consider backing up your emails. Post upgrade, you will need to modify your account configuration which can result in lost emails in the process. See\nIMAP Setup\nfor details.\nThunderbird Users\n: Client-sided data, such as email rules, won't be migrated along with your account. You may need to re-add any client-sided data post-upgrade.\nShared Items (i.e., Shared Calendars, Mailbox Permissions, Shared Folders, Delegate Access)\nTemporary Interruption\n: Post upgrade, shared items may become temporarily unavailable. This typically includes shared calendars such as departmental or vacation calendars, or shared folders. After the upgrade, you may need to remove existing shares and owners of shared items to re-share or re-instate your shared items to continue their use. If the owner or the delegate/share recipient are upgraded at a different date, shared features will be limited until both users are upgraded. See our\nFAQs and Common Issues\nfor details or visit the how-to guide on:\nRe-sharing a Shared Calendar\nRe-add a Shared Mail Folder or Mailbox\nUsing Third-Party Apps\nApproved Third-Party Apps Only\n: Post upgrade, only SFU-approved third-party apps will connect to SFU Mail.\nLearn more\n.\nUsing Shared Sponsored Accounts (or Role Accounts)\nNew Sign-In Format\n: Your email sign-in format will be \"YourSponsoredAccount@sfu.ca\" on the Microsoft sign-in page when you are upgraded, including when you are using Delegated Login. See\nSponsored Account Sign-in Instructions\n.\nTips\nYour email signature on the browser version of SFU Mail will be lost during the upgrade. You can\nadd it back\nonce the upgrade is complete.\nBookmark this webpage for easy access to troubleshooting resources.\nHave questions on potential impacts? Visit our\nSFU Mail Migration FAQs and Common Issues\n.\nACTIONS AFTER UPGRADE\nUsing SFU Mail via Web Browser\nNew URL\n: You can access SFU Mail on any device and web browser using the weblink,\nhttps://outlook.office.com\n. Update any bookmarks to point to the new SFU Mail Outlook weblink.\nNew Sign-In Format\n: Sign-in with \"YourComputingID@sfu.ca\" on the\nMicrosoft sign-in page\n.\nNew Features and Environment\n: Explore new features and check if you have everything. You may need to\nre-add your email signatures\n.\nUsing SFU Mail via Email Applications (i.e., Outlook Desktop, Apple Mail)\nTemporary Interruption\n: Check if your desktop and mobile email applications can send and receive new emails from SFU Mail. If not, remove and re-add your SFU account. Alternatively, use\nhttps://outlook.office.com\nfor continued access via any browser.\nUse Approved Apps\n: Only approved email apps can connect to SFU Mail. For a list of approved apps, see:\nNew Changes to SFU Mail - New Requirements\n.\nConsider switching to Outlook\n: Outlook for\nDesktop\nand\nMobile\nare fully supported by the university. We encourage you to use Outlook as it offers the best experience with SFU Mail.\nIMAP/POP Users\n: Consider backing up your emails. Post upgrade, you will need to modify your account configuration which can result in lost emails in the process. See\nIMAP Setup\nfor details.\nThunderbird Users\n: Client-sided data, such as email rules, won't be migrated along with your account. You may need to re-add any client-sided data post-upgrade.\nShared Items (i.e., Shared Calendars, Mailbox Permissions, Shared Folders, Delegate Access)\nTemporary Interruption\n: Post upgrade, shared items may become temporarily unavailable. This typically includes shared calendars such as departmental or vacation calendars, or shared folders. After the upgrade, you may need to remove existing shares and owners of shared items to re-share or re-instate your shared items to continue their use. If the owner or the delegate/share recipient are upgraded at a different date, shared features will be limited until both users are upgraded. See our\nFAQs and Common Issues\nfor details or visit the how-to guide on:\nRe-sharing a Shared Calendar\nRe-add a Shared Mail Folder or Mailbox\nUsing Third-Party Apps\nApproved Third-Party Apps Only\n: Post upgrade, only SFU-approved third-party apps will connect to SFU Mail.\nLearn more\n.\nUsing Shared Sponsored Accounts (or Role Accounts)\nNew Sign-In Format\n: Your email sign-in format will be \"YourSponsoredAccount@sfu.ca\" on the Microsoft sign-in page when you are upgraded, including when you are using Delegated Login. See\nSponsored Account Sign-in Instructions\n.\nTips\nCheck your Junk Folder\n: Check your Junk folder more frequently. The increased spam filtering may send some legitimate emails to your Junk folder.\nSFU Mailbox Storag\ne: In the new Exchange Online, your mailbox size won't automatically increase in capacity. Make sure to delete unneeded emails regularly and keep an eye on your storage usage. You will receive a notification if you're close to reaching\nyour limit\n.\nEncountering issues? Visit our\nSFU Mail Migration FAQs and Common Issues\n.\nNew Changes to SFU Mail\nFor a quick summary of the changes:\nNew Features\nSFU Mail now has the latest Outlook email features\nSFU Mail on Browser will communicate with other Microsoft 365 apps.\nOutlook on Desktop will have more integration with Microsoft 365 suite.\nMicrosoft Teams and other Microsoft 365 Apps (e.g., Bookings, Planner) will now communicate with SFU Mail.\nNew Requirements to connecting to SFU Mail\nBy integrating SFU Mail with the Microsft 365 suite, new security requirements ensure better data security for the SFU community and compliance with provincial privacy regulations.\nOnly approved third-party email applications and tools can connect to SFU Mail. For details, see our\nExternal Tools/Apps Changes and FAQs\n.\nConnecting through IMAP/POP configurations now require OAuth2 authentication.\nService Changes and Limits\nMailbox storage limits are determined by your assigned Microsoft licensing. All current SFU staff and faculty have up to 100 GB of mailbox storage.\nWith modern accident prevention features available to SFU Mail, email backup are not provided by SFU/Microsoft to ensure efficient use of resources.\nSFU Mail is secured by Microsoft enterprise-level security.\nCompatibility\nOlder mobile devices may not be able to connect to SFU Mail through email apps. For continued access, you can always access SFU Mail through the new weblink,\nhttps://outlook.office.com\non any browser.\nOlder browsers will continue to work on SFU Mail.\nFor more information on changes and new features, see\nNew Change to SFU Mail\n.\nHow do I know if I have upgraded to Exchange Online?\nThere will be two major changes once your account is upgraded to Exchange Online:\nYou will be asked to\nlog into Microsoft when signing into SFU Mail\n. Your sign in email will be “YourComputingID@sfu.ca”.\nThe\nuser interface will be modernized\nwhen accessing SFU Mail on browser.\nLooking for details on SFU Mail upgrade changes and new features? See\nNew Change to SFU Mail\n.\nLooking for further support? Send a support ticket using the\nSFU Mail - Report Migration Issue\nform.\nRelated Services / Offerings (2)\nSFU mail is the emailing system at SFU for all SFU members.\nSFU Mail - Migration Issues & Support", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6364&SIDs=957" ], "tags": [ "exchange", "online", "upgrade", "sfu-mail", "migration" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6364", "title": "We're Upgrading SFU Mail", "article_id": "6364" }, { "clean_body_text": "Overview\nThis article explains how to schedule your Teams meeting with the Outlook desktop app for Windows and Mac and access additional participant meeting options. This feature is only available to individuals with existing Teams access (staff, faculty, and graduate students).\nDetails\nOutlook Desktop on Windows\nOpen Outlook and switch to the Calendar view.\nSelect\nNew Teams Meeting\n. You can also schedule a new meeting and then select\nTeams Meeting\nin the meeting details window. A Teams meeting ID, password, and link will be inserted into the body of your message.\nIf you'd like to configure additional participant options, select\nMeeting Options\nfrom the top and the meeting options window will appear. For a description of each setting, see\nparticipant settings in Microsoft Teams meetings\n.\nAdd your invitees and enter your meeting subject, location (if applicable), start time, and end time.\nSelect\nSend\n.\nTo remove Teams from a meeting, select\nDon't Host Online\nbefore you send the invitation. If you've already sent the invitation, you'll need to edit the meeting details and manually remove the Teams meeting information from the body of the message, then send the updated invitation.\nOutlook Desktop on Mac\nOpen Outlook and switch to the Calendar view.\nSchedule a new meeting and then select\nTeams Meeting\nin the meeting details window. A Teams meeting ID, password, and link will be inserted into the body of your message.\nIf you'd like to configure additional participant options, select the meeting options link at the bottom of your Teams meeting details in the body of your message. Your browser window will open and you may be prompted to sign in. For a description of each setting, see\nparticipant settings in Microsoft Teams meetings\n.\nAdd your invitees and enter your meeting subject, location (if applicable), start time, and end time.\nSelect\nSend\n.\nTo remove Teams from a meeting, select\nTeams Meeting\nbefore you send the invitation. If you've already sent the invitation, you'll need to edit the meeting details and manually remove the Teams meeting information from the body of the message, then send the updated invitation.\nOverview\nThis article explains how to schedule your Teams meeting with the Outlook desktop app for Windows and Mac and access additional participant meeting options. This feature is only available to individuals with existing Teams access (staff, faculty, and graduate students).", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6393&SIDs=1470" ], "tags": [ "microsoft-team", "desktop", "Microsoft-Outlook", "meeting", "MS-Teams", "schedule", "Microsoft-Teams", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6393", "title": "Schedule your Teams meeting with Outlook on Desktop", "article_id": "6393" }, { "clean_body_text": "Students\nHow-To Guides\nOVERVIEW\nThis article describes how to add your SFU Mail account to Apple Mail for Mac.\nAdd Another Account to Apple Mail\nNote:\nAfter being migrated to the new\nSFU Mail with Exchange Online\n, your existing SFU account on Apple Mail won't be able to send or retrieve new emails.\nTo re-connect your account, see\nAfter Migration - Connect your SFU Account to Apple Mail for Mac\n.\nTo sign into SFU Mail on Apple Mail for Mac:\nLaunch Apple Mail.\nSelect\nMicrosoft Exchange\n, then\nContinue\n.\nNote: If you're not prompted to connect, see\nAdd Another Account to Apple Mail\nbelow.\nEnter a\nname\nfor your inbox and your\nSFU Email\n, SFUComputingID@sfu.ca. Then, select\n. When you're asked to sign into Microsoft Exchange, select\n.\nEnter your\nSFU Computing ID\nand\npassword\n, then select\n. If you are enrolled in MFA, you'll be asked to enter your MFA code.\nSelect the apps you'd like to sync with your SFU Mail account. Then, select\nDone.\nNote\n: Enabling Contacts will integrate your SFU Mail account contacts with your device's contacts.\nCongratulations! You've sign into SFU Mail on Apple Mail for your Mac.\nAdd Another Account to Apple Mail\nTo add another account to Apple Mail:\nOn Apple Mail, select\nMail\n>\nAdd Accounts\n.\nOn the left sidebar, select\nInternet Accounts\n. Then, select\nAdd Account.\nFollow the steps as shown on your desktop. If you would like a guide, start at\nStep 2\nfrom the\nguide above.\nFor a list of available guides and documentation, see\nSFU Mail - How-To Guides\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6791&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6791", "title": "Sign into Apple Mail for Mac", "article_id": "6791" }, { "clean_body_text": "Overview\nThis article describes how to re-connect your account to Apple Mail for Mac. After being migrated to the new\nSFU Mail with Exchange Online\n, your existing SFU account on Apple Mail won't be able to send or retrieve new emails. To re-connect your account, you'll be required to:\nRemove your existing SFU account from Apple Mail (covered in this article)\nRe-add your SFU account to Apple Mail\nFor individuals who are using SFU Mail with Exchange Online and are setting up Apple Mail for Mac for the first time, please see\nSign into Apple Mail for Mac\n.\nNote for IMAP/POP Users\n: Before any\nre-configuring\non an email account that has previously been set up with IMAP/POP, we strongly recommend\nbacking up your emails\nto restore any lost emails resulting from account modifications.\nThese may vary depending on your application settings, however, the emails can can be potentially lost are:\nlocally saved emails, emails/folders not or haven't synced to servers, and any other client-sided (locally stored) data\n. IT Services has no way to restore any of these messages since they are not stored on our servers.\nTo reconnect IMAP/POP accounts after\nupgrading to Exchange Online\n, update your server configurations shown on\nIMAP Setup\n.\nDetails\nTo removing your SFU account from Apple Mail:\nCheck which protocol was used for the previous account setup\nRemove the account from Apple Mail\nRe-add your SFU Mail account\nCheck which protocol was used for the previous account setup\nOpen Apple Mail. From the menu bar, select\nMail > Settings... > Accounts\n. Your SFU account will specify that it is set up with Exchange, IMAP, or POP.\nWhat's the difference between Exchange, IMAP, and POP?\nExchange\nwill sync your messages, contacts, calendars, reminders, and notes. Your messages and other content remain on the server if the account is removed from Apple Mail. This is the recommended way to set up your SFU Mail account.\nIMAP\nwill sync your messages and notes. Your messages and other content remain on the server if the account is removed from Apple Mail.\nPOP\nwill download your messages to your Apple Mail client and remove a copy from the server unless specified otherwise. Setting up your account with POP requires special permission from an IT admin and accounts for less than 1% of accounts in SFU.\nRemove the account from Apple Mail\nExchange and IMAP configurations\nIf your account was set up with Exchange or IMAP, select the account, then click the Remove button.\nIf the account is used by other apps on your Mac, you’ll be asked to remove the account in Internet Accounts settings. Click\nDelete Account...\nto remove the account data from your Mac. Your messages, contacts, calendars, and other account data are\nNOT deleted\nand remain on the mail server.\nPOP configurations\nIf your account was set up with POP,\nmove or copy them to a mailbox\nstored on your Mac (the mailbox appears in the On My Mac section in the\nMail sidebar\n) before you remove the account in Mail.\nRe-add your SFU Mail account\nYou're now ready to add your SFU Mail account.\nOutlook for Mac\nis the recommended way to access your SFU inbox, contacts, and calendar. However, if you'd like to continue using Apple Mail, see\nSign into Apple Mail for Mac\n.\nOverview\nThis article describes how to re-connect your account to Apple Mail for Mac. After being migrated to the new\nSFU Mail with Exchange Online\n, your existing SFU account on Apple Mail won't be able to send or retrieve new emails. To re-connect your account, you'll be required to:\nSFU Mail with Exchange Online\nRemove your existing SFU account from Apple Mail (covered in this article)\nRe-add your SFU account to Apple Mail\nRemove your existing SFU account from Apple Mail (covered in this article)\nRe-add your SFU account to Apple Mail\nRe-add your SFU account to Apple Mail\nFor individuals who are using SFU Mail with Exchange Online and are setting up Apple Mail for Mac for the first time, please see\nSign into Apple Mail for Mac\n.\nSign into Apple Mail for Mac\nNote for IMAP/POP Users\n: Before any\nre-configuring\non an email account that has previously been set up with IMAP/POP, we strongly recommend\nbacking up your emails\nto restore any lost emails resulting from account modifications.\nThese may vary depending on your application settings, however, the emails can can be potentially lost are:\nlocally saved emails, emails/folders not or haven't synced to servers, and any other client-sided (locally stored) data\n. IT Services has no way to restore any of these messages since they are not stored on our servers.\nTo reconnect IMAP/POP accounts after\nupgrading to Exchange Online\n, update your server configurations shown on\nIMAP Setup\n.\nNote for IMAP/POP Users\n: Before any\nre-configuring\non an email account that has previously been set up with IMAP/POP, we strongly recommend\nbacking up your emails\nto restore any lost emails resulting from account modifications.\nNote for IMAP/POP Users\nre-configuring\nbacking up your emails\nThese may vary depending on your application settings, however, the emails can can be potentially lost are:\nlocally saved emails, emails/folders not or haven't synced to servers, and any other client-sided (locally stored) data\n. IT Services has no way to restore any of these messages since they are not stored on our servers.\nlocally saved emails, emails/folders not or haven't synced to servers, and any other client-sided (locally stored) data\nTo reconnect IMAP/POP accounts after\nupgrading to Exchange Online\n, update your server configurations shown on\nIMAP Setup\n.\nupgrading to Exchange Online\nIMAP Setup", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6803&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6803", "title": "After Migration - Connect your SFU account to Apple Mail for Mac", "article_id": "6803" }, { "clean_body_text": "Students\nHow-To Guides\nOVERVIEW\nThis article describes how to sign into SFU Mail on Apple Mail for iOS.\nConfigure \"Mail Days to Sync\"\nNote:\nAfter being migrated to the new\nSFU Mail with Exchange Online\n, your existing SFU account on Apple Mail won't be able to send or retrieve new emails.\nTo re-connect your account,\nyou'll need to remove the account from your iPhone\nbefore re-adding it:\nOpen Settings > Mail > Accounts\nTap the email account you want to remove from your iPhone, then tap Sign Out or Delete Account\nFollow the steps below to re-add your SFU mail account\nTo sign into SFU Mail on Apple Mail for iOS:\nOpen the\nSettings\napp.\nSelect\nApps\n>\nMail\n.\nNote\n: For older iOS versions, you may need to select\nAccounts & Passwords\n.\nSelect\nMail Accounts >\nAdd Account > Microsoft\nExchange\n.\nEnter your\nSFU Email\n, SFUComputingID@sfu.ca. You may add an optional description to help you remember. Select\nNext\n>\n>\nContinue.\nNote\n: For information about the Exchange device administrator prompt, visit our\nSFU Mail Technical FAQs\n.\nEnter your\nSFU Computing ID\nand\npassword\n, then select\n. If you are enrolled in MFA, you may be asked to enter your\nMFA code\n. Then, select\nContinue\n.\nSelect which apps you'd like to sync with your SFU Mail account. Then, select\nSave\nto complete the setup.\nNote\n: Enabling Contacts will integrate your SFU Mail account contacts with your device's contacts.\nCongratulations! You've sign into SFU Mail on Apple Mail for your iOS device.\nConfigure \"Mail Days to Sync\"\nBy default, Apple Mail will only retrieve and store emails from the last month onwards. To change this behaviour:\nIn\nAccounts\n, select your SFU account. It may be called\nExchange\ndepending on the description you set.\nSelect\nMail Days to Sync\n.\n1 Month is selected by default. To retrieve all emails, select\nNo Limit\n.\nApple Mail will now be retrieved according to the specified setting.\nFor a list of available guides and documentation, see\nSFU Mail - How-To Guides\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6807&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6807", "title": "Sign into Apple Mail for iOS", "article_id": "6807" }, { "clean_body_text": "Students\nHow-To Guides\nOVERVIEW\nThis article describes how to add your SFU Mail account to Mozilla Thunderbird (Windows, macOS, Linux).\nAlready Added Your SFU Mail Account before Exchange Online?\nIf you added your SFU Mail account to Mozilla Thunderbird and got migrated to Exchange Online, you only need to update\nIMAP server settings\nto continue use. After updating IMAP settings, you will be prompted to enter your password and restart the application to apply the changes.\nDETAILS\nTo set up your SFU Mail account on Mozilla Thunderbird:\nAdd an existing mail account by selecting\nFile\n>\nNew\n>\nExisting Mail Account...\nor by selecting\nEmail\n(indicated by the arrow in the image below):\nEnter your name and your SFU email address.\nDo not enter your password\n. Select\nConfigure manually\n.\nConfigure IMAP with the following settings:\nIncoming Server (IMAP)\nField\nSetting\nProtocol\nIMAP\nHostname\noutlook.office365.com\nPort\n993\nConnection security\nSSL/TTS\nAuthentication method\nOAuth2\nUsername\nSFUComputingID@sfu.ca\nOutgoing Server (SMTP)\nField\nSetting\nHostname\nsmtp.office365.com\nPort\n587\nConnection security\nSTARTTLS\nAuthentication method\nOAuth2\nUsername\nSFUComputingID@sfu.ca\nNot working?\nIf these IMAP settings don't work, your SFU account may still be on Exchange On-Premises and will need to use older IMAP settings.\nVisit the older IMAP Setup page\nfor details.\nSelect\nDone\n. A window will appear and prompt you to enter your SFU credentials. Sign in with your SFU account to continue.\nSelect\nFinish\nto complete the set up.\nShow only subscribed folders\nBy default, Thunderbird will only display mailbox folders that you've subscribed to. To see all folders in your mailbox:\nOpen\nAccount Settings\n(right click your account and select\nSettings\nfrom the menu or\nSettings\n>\nAccount Settings\n)\nSelect\nServer Settings\nSelect\nAdvanced\nUncheck\nShow only subscribed folders\nCongratulations! You're now ready to use Mozilla Thunderbird with your SFU Mail account. For other user guides and documentation, see\nSFU Mail - How-To Guides\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6830&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6830", "title": "Sign into Mozilla Thunderbird", "article_id": "6830" }, { "clean_body_text": "Overview\nThis article describes how to sign into SFU Mail on the Samsung Mail app for Android devices.\nDetails\nTo set up your SFU Mail account on Samsung Mail:\nOpen Samsung Mail. If you're prompted to choose a provider to set up your email, select\nOffice365\n.\nIf you've previously set up an account on the app, select\n>\nSettings\n(gear icon) >\nAdd account\n. Otherwise, skip this step.\nYou'll be asked to sign in using Microsoft. Enter your\nSFU Email\nas SFUComputingID@sfu.ca. Then select\nNext\n.\nEnter your\nSFU Computing ID\nand\npassword\n, then select\nSign In.\nIf you are enrolled in MFA, you may be asked to enter your\nMFA code\nYou can configure additional settings such as the email sync period and which items to sync. Select\nDone\nto save your settings.\nEnter an account name and select\nDone\nto confirm.\nYou'll be asked to activate the device admin app. Select\nActivate\nto complete the set up.\nNote\n: For information about the Exchange device administrator prompt, visit our\nSFU Mail Technical FAQs\n.\nCongratulations! You've signed into SFU Mail on Samsung Email.\nFor a list of available guides and documentation, see\nSFU Mail - How-To Guides\n.\nOverview\nThis article describes how to sign into SFU Mail on the Samsung Mail app for Android devices.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6831&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6831", "title": "Sign into Samsung Mail for Android", "article_id": "6831" }, { "clean_body_text": "Students\nHow-To Guides\nOverview\nThis article provides the details on IMAP, SMTP and POP for SFU Mail (Exchange Online). This article also contains information the following:\nIMAP for General Emailing\nPOP for General Emailing\nSettings\nTechnical Requirements\nSFU Mail Retired Version (Exchange On-Premises) and IMAP\nTip\n: To ensure the most seamless experience, we recommend that you use more modern ways to connect to SFU Mail, such as using\nOutlook with Exchange\n.\nSFU MAIL UPGRADE IMPLICATIONS WITH IMAP/POP\nBefore any\nre-configuring\non an email account that has previously been set up with IMAP/POP, we strongly recommend\nbacking up your emails\n. Any account modifications, such as removing the account, will result in loss of certain messages.\nThese may vary depending on your application settings, however, the messages can can be potentially lost are:\nLocally saved emails (such as emails within folders set to \"This Computer Only\")\nEmails/folders not or have yet synced to servers, and\nAny other client-sided customizations\n, including Email Rules and Flags/Categories.\nIT Services has no way to recover any of these messages or settings since they were never stored on our servers.\nOnce your SFU mailbox has been upgraded:\nIf you are using\nThunderbird\n, you can re-configure the account settings to connect to the new server when your account is migrated. Avoid removing your account to prevent loss of data.\nIf you are using\nany other application via IMAP\n, you will need to switch to Thunderbird or use a more modern connection method (e.g., Exchange).\nIMAP for General Emailing:\nIf you wish to use IMAP for general emailing purposes, the only application that meet the above requirements for IMAP is:\nMozilla Thunderbird (available on Windows, Mac and Linux). Visit\nSign into Mozilla Thunderbird\nfor instructions to sign into SFU Mail using IMAP.\nNote\n: At this time, there are no mobile apps that can connect to SFU Mail using IMAP.\nTip\n: Be sure to update your application to the latest version. Some older versions may not support OAuth2 and causing you to encounter errors.\nPOP for General Emailing:\nUnfortunately, POP configurations are grandfathered. Any new request for POP connections are not available.\nSettings:\nIncoming Server (IMAP)\nField\nSetting\nProtocol\nHostname\noutlook.office365.com\nPort\n993\nConnection security\nSSL/TTS\nAuthentication method\nOAuth2\nUsername\nSFUComputingID@sfu.ca\nOutgoing Server (SMTP)\nField\nSetting\nHostname\nsmtp.office365.com\nPort\n587\nConnection security\nSTARTTLS\nAuthentication method\nOAuth2\nUsername\nSFUComputingID@sfu.ca\nNote\n: These settings shown above are only for SFU Mail on\nExchange Online\n. If you are currently on On-Premises and have not upgraded to Exchange Online, you will need to use the older IMAP configurations.\nTo see the older IMAP settings,\nvisit the older IMAP Setup page\n.\nNot sure if you have upgraded to Exchange Online? See\nHow Do I Know If I have Exchange Online\nunder General FAQs.\nTechnical Requirements:\nIn order to connect to SFU Mail using IMAP, your application will need to meet the following requirements:\nYour application need to be from the list of\napproved applications\n, and\nYour application need to support OAuth2 as the authentication method (Microsoft's Modern Authentication).\nSFU Mail Retired Version (Exchange On-Premises) and IMAP\nNote\n: This configuration is only available to select SFU service or application owners who need to connect to Exchange On-premises via IMAP.\nExchange On-Premises IMAP Configurations\nIncoming Server (IMAP)\nField\nSetting\nProtocol\nHostname\nimapnew.sfu.ca\nPort\n993\nConnection security\nSSL/TTS\nAuthentication method\nNormal password\nUsername\nYourComputingID@sfu.ca\nOutgoing Server (SMTP)\nField\nSetting\nHostname\nmailgate.sfu.ca\nPort\n465\nConnection security\nSSL/TTS\nAuthentication method\nNormal password\nUsername\nYourComputingID@sfu.ca\nTo ensure email password security, configuring your email application to use SSL (Secure Sockets Layer) is required.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6834&SIDs=957" ], "tags": [ "sfu-mail", "imap", "smtp", "pop" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6834", "title": "SFU Mail - IMAP, SMTP and POP Setup", "article_id": "6834" }, { "clean_body_text": "Students\nHow-To Guides\nOVERVIEW\nThis article describes how to sign into SFU Mail on web browser, also known as, Outlook Web App (OWA).\nEncountering errors when signing in?\nTry clearing your browser cookies or use another web browser, then following the guide below. Alternatively, try signing into SFU Mail using your browser's incognito or private mode.\nTo sign into SFU Mail on web browser:\nGo to\nhttps://outlook.office.com\n, or select the button:\nVisit outlook.office.com\nEnter your\nSFU Email\n, SFUComputingID@sfu.ca. Then, select\n.\nEnter your\nSFU Computing ID\nand\npassword\n, then select\nS\nign In\n.\nIf you are enrolled in MFA, you'll be asked to enter your\nMFA code\n.\nCongratulations! You've signed into SFU Mail on web browser.\nFor a list of available guides and documentation, see\nSFU Mail - How-To Guides\nor Microsoft Training Center on\nOutlook on the Web (Videos)\n.\n0% helpful - 1 review", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6838&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6838", "title": "Sign into SFU Mail on Web Browser", "article_id": "6838" }, { "clean_body_text": "Students\nHow-To Guides\nOVERVIEW\nThis article describes how to sign into SFU Mail on Outlook Desktop (Windows and Mac).\nNote\n: Outlook Desktop is part of Microsoft 365, which is\nonly available to current SFU staff, faculty and students\n. Alternatively,\nOutlook on Web Browser\nis available to all SFU Mail users.\nDownload and Install\nBased on your device, select one of the following to download Outlook Desktop:\nWindows\nInstall the\nMicrosoft 365 Apps\nat\nportal.office.com\n.\nVisit the M365 Portal\nPrefer a guide? See\nGetting Started with Microsoft 365\nat SFU.\nMac\nInstall\nOutlook for Mac\non the App Store.\nDownload Outlook for Mac\nUsing an\nSFU-managed device\n? Try installing through\nSoftware Center\non your device. You may need to contact your local IT representative for installation assistance.\nTo sign into SFU Mail on Outlook Desktop:\nLaunch Outlook and enter your\nSFU Email\n, SFUComputingID@sfu.ca. Then, select\nConnect\n.\nNote: If you're not prompted to connect, see\nAdd Another Account to Outlook\nbelow.\nIf you are prompted to select an account type, select\nMicrosoft 365\n. Otherwise, skip this step.\nEnter your\nSFU Computing ID\nand\npassword\n, then select\nSign In.\nIf you are enrolled in MFA, you'll be asked to enter your\nMFA code\n.\nSelect\nDone\n.\nCongratulations! You've signed into SFU Mail on Outlook Desktop.\nSet up as Another Account\nTo set up as another account on Outlook Desktop:\nWindows\nMac\nLaunch Outlook and go to the\nFile\ntab on the top-left corner.\nLaunch Outlook and go to the\nTool\ntab on the top-left corner. Then, select\nAccounts...\nSelect\nAdd Account\n.\nSelect the +\n(plus symbol)\non the bottom-left corner. Then, select\nAdd Email Account\n.\nFollow the steps as shown on your desktop. If you would like a guide, start at\nStep 1\nfrom the\nguide above.\nFor a list of available guides, see\nSFU Mail - How-To Guides\nor Microsoft Training Center on\nOutlook for Windows and Mac (Videos)\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6846&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6846", "title": "Sign into SFU Mail on Desktop", "article_id": "6846" }, { "clean_body_text": "Students\nHow-To Guides\nOVERVIEW\nThis article describes how to sign into SFU Mail on Outlook Mobile (iOS and Android).\nDownload and Install\nBased on your device, select one of the following to download and install Outlook Mobile:\nFor iOS devices:\nDownload Outlook on App Store\nFor Android devices:\nDownload Outlook on Google Play\nTo sign into SFU Mail on Outlook Mobile:\nOpen the Outlook app. Then, select\nAdd Account\n.\nNote: If you're not prompted to add an email, see\nSet up as Another Account\nfor Outlook Mobile.\nEnter your\nSFU Email\n, SFUComputingID@sfu.ca, then select\nAdd Account\nor\nContinue\n.\niOS\nAndroid\nIf you are prompted to choose an account type, select\nOffice 365\n. Otherwise, skip this step.\nEnter your\nSFU Computing ID\nand\npassword\n, then select\nSign In.\nIf you are enrolled in MFA, you'll be asked to enter your\nMFA code\n.\nWhen asked to add another account, select\nMaybe Later\nto complete the initial account setup.\nIf you are prompted to Enable Notifications, you may choose either\nNo Thanks\nor\nTurn On\ndepending if you wish to receive alerts on your mobile device.\nCongratulations! You've signed into SFU Mail on Outlook for your mobile device.\nSet up as Another Account\nTo set up as another account on Outlook Mobile:\nOpen the\nmenu by selecting the\nOffice 365 icon\non the top-right corner.\nSelect\n+ (plus symbol)\non the sidebar.\nSelect\nAdd an Account\n.\nFollow the steps as shown on your mobile device. If you would like a guide, start at\nStep 2\non the\nguide above.\nFor a list of available guides and documentation, see\nSFU Mail - How-To Guides\nor Microsoft Training Center on\nOutlook for iOS and Android (Videos)\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6847&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6847", "title": "Sign into SFU Mail on Mobile", "article_id": "6847" }, { "clean_body_text": "Students\n← Back to SFU Mail Home Page\nWe're Upgrading SFU Mail\nFAQs and Common Issues\nHow-To Guides\nOverview\nAligned with the university’s\nWhat’s Next Objective: Transform the SFU experience\nand\nSFU's digital transformation\n, SFU is upgrading to Exchange Online, a new cloud-based email system. This upgrade aims to enhance IT security, improve user experience, and enabling access to Microsoft’s suite of products like OneDrive, Teams and SharePoint.\nBetween now and 2025, all SFU mailboxes will be upgrading to Exchange Online.\nThis article describes the SFU Mail changes coming with Exchange Online:\nNew Features\nSFU Mail on Browser\nOutlook on Desktop\nMicrosoft Teams and other M365 Apps\nNew Requirements\nDesktop Email Applications\nMobile Email Applications\nIMAP, SMTP and POP\nService Changes and Limits\nMailbox Storage Limit\nEmail Backup\nData Security\nCompatibility\nOlder Mobile Devices\nOlder Browsers\nNew Features\nSFU MAIL ON BROWSER\nNew and Mo\nderniz\ned Look\nFocused Inbox\nSweep and Archive Folder\nSnooze Feature\nScheduling Email Delivery\nImproved Search Function\nReport Junk/Phishing\nText Prediction,\nSuggestions for Meetings\nand\nSuggestions for Responses\nEnhanced File Previewing and Inline Video Playback\nEmail integrations with OneDrive, SharePoint, and Microsoft Teams (e.g.,\nsuggested attachments\n)\nCalendar and Event time zone selector when scheduling for a different time zone.\nCalendar and Event integrations with Microsoft Teams for\nquicker online meeting scheduling\nCalendar and Event\nScheduling Polling\nto automatically schedule placeholders and administer voting for determine preferred dates/time\nCalendar and Event has integrated maps when event location is set to a specific address\nMicrosoft Bookings integration with calendar\nOUTLOOK ON DESKTOP\nWhen creating a new calendar event/meeting on Outlook on desktop, there will be additional settings to generate a Microsoft Teams meeting link.\nMICROSOFT TEAMS AND OTHER M365 APPS\nYour Microsoft Teams status is automatically set based on your SFU Outlook Calendar.\nNote\n: If you don't wish your status to appear \"busy\" during calendar events or meetings (that you own), be sure to change the \"Show as\" of the event to \"Free\".\nFor meetings you are tentatively attending or haven't accepted into your calendar, your status will appear \"free\" during those meetings.\nYour Microsoft Teams out-of-office message will automatically sync from your SFU Outlook automatic replies (out-of-office) and appear on your Microsoft Teams status.\nYour SFU Mail calendar is available directly on Microsoft Teams.\nNew Requirements\nWhy are there new requirements?\nAs technology evolves, it is crucial to continuously assess and adjust our IT standards in an evolving cybersecurity landscape. The updates to SFU IT standards are aligned with\nWhat’s Next: The SFU Strategy\nand\nSFU’s digital transformation goals\n, and are designed to enhanced cybersecurity measures and protect research, academic, and business data across the university.\nWith the addition of Exchange Online, every third-party application that connects to SFU Mail is considered a “system integration”. This requires SFU to update IT security and compliance standards to comply with provincial privacy requirements. Each of these systems integrations requires a Privacy Impact Assessment (PIA) and a Security Assessment.\nCan I use my personal email app to access SFU Mail?\nOnly third party tools approved for use by a University-supported initiative and backed by Privacy Impact and Security assessments will be enabled for SFU Mail access. Personal productivity and personal preferences for workflow aren't sufficient to allow third party tools that consume SFU email or calendar data.\nWe encourage you to try Microsoft Outlook to access SFU Mail, as it's SFU's fully supported email client for personal desktop and mobile use while providing the most seamless experience.\nMy App is critical for research, learning, or other university business needs. How do I get my app approved?\nIf you believe that your third-party application is critical for research, learning, or other university business needs, visit\nExternal Apps/Tool Changes and FAQs\nfor details on getting your application approved by IT Services.\nNote\n: Exact timing will vary depending on your role at the university and will coincide with your mailbox migration to Exchange Online. Be sure to prepare any changes to your personal or business work flows.\nAPPROVED DESKTOP EMAIL APPLICATIONS\nBelow are the approved desktop email applications that can connect to SFU Mail:\nOutlook for PC and Mac\n(this application is recommended and fully supported by the university)\nApple Mail\nMozilla Thunderbird w/ TBSync Plug-in (alternatively, OWL Plug-in via OWA protocol)\nNo other applications will be able to connect to SFU Mail.\nNote\n: Outlook for PC is part of Microsoft 365, which is only available to current SFU staff, faculty and students. Alternatively,\nOutlook on Web Browser\nis available to all SFU Mail users.\nAPPROVED MOBILE EMAIL APPLICATIONS\nBelow are the approved mobile email applications that can connect to SFU Mail:\nOutlook for Android and iOS\n(this application is recommended and fully supported by the university)\nApple Mail\nGmail (Android only)*\nSamsung Mail\nNo other applications will be able to connect to SFU Mail.\n*\nGmail for iOS currently does not support Modern Authentication (OAuth2). You will see \"Incorrect username or password\" when attempting to sign into Gmail on iOS until the vendor implements support.\nIMAP, SMTP AND POP\nBelow are changes on connecting to SFU Mail through protocols:\nIMAP, SMTP and POP configurations will require the OAuth2 or \"Modern Authentication\" authentication method to connect to SFU Mail once you are upgraded to Exchange Online. Additionally, such connections need to come from\nan approved application\n.\nPOP configurations are not recommended since most clients automatically delete old messages which may be unintended. We strongly recommend you switch to another connection method.\nSince many applications don't support the new security requirement, OAuth2, you\nmay need to switch to another application or connection method\n.\nIMAP, SMTP and POP connections will need to be\nreconfigured to a new server\n.\nFor details, see\nIMAP/SMTP Setup\n.\nTHIRD-PARTY TOOLS AND INTEGRATIONS\nThird-party tools and integrations refers to applications connected to SFU Mail that\nsync or modify your SFU Mail inbox, calendar, or contacts\n. For instance, any tools/applications that connect to your SFU Mail account for activities like: Event or meeting booking (e.g. Calendly, Doodle AG), Project coordination (e.g. Asana), Productivity tools (e.g. Notability).\nSFU Mail will only connect to\nthird-party apps/tools that are approved by IT Services\nfor SFU’s teaching-, research-, or business-critical activities, and are secure and compliant with provincial privacy regulations.\nExisting connections between SFU Mail and non-approved external tools/applications will stop working. The exact timing will coincide with the migration of your\nSFU mailbox to SFU’s new upgraded email system, Exchange Online\n. You will receive an email notification in advance of this migration.\nVisit\nExternal Apps/Tools Changes and FAQs\nfor details on upcoming changes in Summer 2024.\nService Changes and Limits\nMAILBOX STORAGE LIMIT\nBy moving to a cloud-based environment, Exchange Online has introduced new service limits to all mailbox storage. These mailbox storage limits are determined by your SFU account's Microsoft licensing. As a general guideline, the following are:\nSFU faculty\nand\nstaff\nand other users who are eligible for\nOffice 365\n(such as sponsored accounts with A3 Licensing) have a mailbox storage limit of\n100 GB\nSFU students\nhave a mailbox storage limit of\n5 GB\nSFU retirees\n,\nemeritus\n,\nadjunct professors\n, and other users who are eligible for\nOffice 365 online\n(such as sponsored accounts with standard licensing) have a mailbox storage limit of\n5\n0 GB\nNote\n: If your mailbox is reaching these storage limits, evaluate your use of SFU Mail and efforts to reducing the volume of email stored. You may need to reconsider if an email system is the appropriate place for storage of the information currently being kept there.\nEMAIL BACKUP\nExchange Online has accident prevention features, such as soft-deletes (\nDeleted Items or \"Trash bin\"\n) and item recovery (\nRecover Deleted Items\n). To ensure efficient use of resourcing, neither Microsoft nor SFU provide indefinite backups to user data caused by personal mistakes.\nIf you have accidentally deleted an item recently, you may be able to recover them. For more details, visit the Microsoft Support page on\nRecover Deleted Items\nin Outlook.\nNote\n: If your mailbox requires additional data resiliency, you are responsible for backing up your data.\nDATA SECURITY\nExchange Online (or SFU Mail) at SFU is protected by the enterprise-level security from Microsoft. Microsoft also provides the following to SFU Mail:\nData access to files and folders on a user’s Exchange Online Mailbox is only limited to the user account,\nData replication of core user data to at least two geographically distributed Microsoft data center for disaster recovery purposes, and\nEncryption of data in transit and at rest.\nTo learn more about Microsoft’s trust and security related information, visit the\nMicrosoft Trust Center\n.\nCompatibility\nOLDER MOBILE DEVICES\nIn order to connect to SFU Mail, your device will need to have a mail application that supports Microsoft's Modern Authentication (OAuth2).\nThe following is a list of email applications that support Modern Authentication and its operating system:\nOutlook Mobile\nAndroid 8+ (i.e., Samsung Galaxy S7 and newer)\niOS 15+ (i.e., iPhone 6S or newer)\nApple Mail\nMac OS X 10.14\niPadOS 13.1\niOS 11+ (i.e., iPhone 5S or newer)\nGmail for Android only\nAndroid 5.0+ (i.e., Samsung Galaxy S5 and newer)\nSamsung Mail\nAndroid 8+ (i.e., Samsung Galaxy S7 and newer)\nIf your device does not support Modern Authentication, you will either need to upgrade or switch to another device. If that's not possible, you may use\nSFU Mail through a web browser\n.\nOLDER BROWSERS\nGenerally speaking, unsupported browsers would be browsers versions with a release date prior to 2018. Visiting SFU Mail on an unsupported browser will display a\nlight version of Outlook\n.\nDetails for support browsers and minimum requirements for SFU Mail (powered by Outlook on the web) can be found on Microsoft's page about\nSupported browsers for Outlook on the web\n.\nEncountering issues? Visit our\nSFU Mail Migration FAQs and Common Issues\n.\nLooking for further support? Send a support ticket using the\nSFU Mail - Report Migration Issue\nform.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6854&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6854", "title": "New Changes to SFU Mail", "article_id": "6854" }, { "clean_body_text": "Students\nHow-To Guides\nOVERVIEW\nTbSync is an add-on/extension for Mozilla Thunderbird. It provides additional extensions that enable Thunderbird to sync calendar events and contacts with Microsoft Exchange servers.\nDETAILS\nDISCLAIMER\nThe TB Sync developers are responsible for maintaining the Thunderbird add-on. They have mentioned removing Exchange Online compatibility due to difficulty with keeping up with Microsoft updates.\nIf TB Sync is no longer working for you, consider using\nOWL (a user paid add-on/extension)\nthat uses different protocols to syncs mail, calendar and contacts from Exchange Online.\nNote\n: This setup guide applies to users that have\nsigned into Thunderbird on PC\nTo setup TbSync on Mozilla Thunderbird to support synchronization for your SFU Mail Account:\nAccess the \"\nAdd-ons/Extensions\n\" tab in Thunderbird\n​​​​​\nLaunch Mozilla Thunderbird on your computer\nAs shown in the image below, follow the arrow on the bottom left and click on the gear icon to access \"\nSettings\n\"\nAlternatively,\nClick on the menu bar and select\n\"Settings\"\nAfter accessing the settings tab, locate and click\n\"Add-ons and Themes\"\non the bottom left of the settings screen to access the\n\"Add-ons Manager\"\nAdd \"\nTbSync\n\" and \"\nProvider for Exchange ActiveSync\n\"\nIn the Add-ons manager tab, click on \"Extensions\" and in the search bar type \"\nTbSync\n\"\nYou will be directed to the add-ons page on the browser. Locate TbSync and click\n\"Add to Thunderbird\"\nRepeat the process for \"\nProvider for Exchange ActiveSync\n\" - Search and click \"\nAdd to Thunderbird\n\"\nAfter adding these extensions to Thunderbird, navigate back to the Add-ons Manager tab and you will find your extensions listed\nIn the Add-ons Manager tab, enable \"\nTbSync\n\" and \"\nProvider for Exchange ActiveSync\n\" by toggling the different switches to blue\nAdd SFU Mail account to \"\nTbSync\n\"\nClick on the wrench icon as directed in the arrow below and the \"\nTbSync account manager\n\" will pop-up\nUnder \"\nAccount Settings\n\", follow the instructions in the image below to access the \"\nAccount Information\n\" window. Select \"\nMicrosoft Office 365\n\", input your SFU email ID and click \"\nAdd account\n\"\nYou will be redirected to the SFU Sign-in page for authorization. Input your SFU Computing ID and password, then click \"\n\"\nYour SFU account will now be displayed in the accounts section of the TbSync Account Manager\nCheck the \"\nenable and synchronize this account\n\" box and all the boxes under \"\nEnable and synchronize this account\n\" as directed in the image below.\nAdjust your periodic synchronization to your desired preference and click \"\nsynchronize now\n\"\nYou are now ready to use Thunderbird TbSync and Thunderbird will periodically synchronize your data with Microsoft Exchange Servers.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6935&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6935", "title": "Setting up Thunderbird TbSync", "article_id": "6935" }, { "clean_body_text": "Students\n← Back to SFU Mail Home Page\nWe're Upgrading SFU Mail\nFAQs and Common Issues\nNew Changes to SFU Mail\nHow-To Guides\nOVERVIEW\nThis article lists frequently asked questions (FAQs) and common issues you may encounter with the SFU Mail Upgrade & Migration to Exchange Online.\nGeneral FAQs\nCommon Issues after Upgrade\nShared Item Issues (Shared Calendars, Mailbox Permissions, Shared Folders, Delegate Access)\nSponsored Account (Multiple Account Usages, Delegate Login)\nTechnical FAQs\nGeneral FAQs\nWhat is exchange online and why is it being adopted?\nExchange Online is a cloud-based email and calendaring solution provided by Microsoft as part of Microsoft 365. It offers secure and reliable email communication, calendaring, and collaboration tools accessible from anywhere with and Internet connection.\nAligned with the\nWhat’s Next: The SFU Strategy\nand\nSFU's digital transformation\n, IT Services continues to adapt to the evolving technological landscape and foster a culture of digital engagement that will empower students, faculty and staff to achieve our academic mandate.\nSFU is introducing more Microsoft 365 (M365) features to help you with online collaboration and productivity at the university. By adopting Exchange Online with SFU Mail, these new M365 features will become available to you on SFU Mail.\nHow do I know if I have Exchange Online?\nThere will be two major changes once your account is upgraded to Exchange Online:\nYou will be asked to\nlog into Microsoft when signing into SFU Mail\n. Your sign in email will be “YourComputingID@sfu.ca”.\nThe\nuser interface will be modernized\nwhen accessing SFU Mail on browser.\nWhat are the benefits from transitioning to Exchange online?\nWith Exchange Online, SFU Mail users will have enhance IT security, improve user experience and utilize more Microsoft Cloud resources. For details on new features, visit\nNew Change to SFU Mail\n.\nHow do I access SFU email with Exchange Online?\nTo access SFU Mail on browser, visit\nSign into SFU Mail on Browser\nfor instructions.\nWhen WILL i BE transitioned TO EXCHANGE ONLINE?\nBetween 2023 and 2025, your SFU mailbox account will be upgraded to Exchange Online. You will receive\nan email two weeks prior to your account being scheduled\nto the upgrade. For the most up-to-date information, visit\nWe're Upgrading SFU Mail\n.\nCAN I BE transitioned EARLier?\nTo ensure a seamless migration process, we have established a structured plan that prioritizes specific groups of mailboxes within the organization. Unfortunately, we are unable to accommodate individual requests for early migration at this time due to these complex considerations.\nWill there be interruptions or Impacts?\nYes, there is expected to be both interruptions to SFU Mail and impacts to how you use SFU Mail, which may include:\nA new Microsoft sign in page\nA new SFU Mail URL for browser access\nOnly approved apps can connect to SFU Mail\nFor details on what you need to know, see\nWe're Upgrading SFU Mail\n.\nI've just activated my computing ID, but I can't sign into SFU Mail. What should I do?\nIf you encounter this issue and you've just recently activated your SFU computing ID, your mailbox account is still being set up. It will take approximately 1 hour. Please try again after at least one hour has passed after activating your SFU computing ID.\nCommon Issues after Upgrade\nSIGN IN ISSUES\nOn browser, I see \"Something went wrong. We couldn't find a mailbox for this recipient/account.\" What should I do?\nYou will see this error if your browser cookies may be invalid. Try\nclearing your browser cookies\n, or a\ndifferent browser\n, and sign into\nhttps://outlook.office.com/\n.\nIf you are still encountering sign in issues after your upgrade, contact us using the\nSFU Mail - Report Migration Issue\nform.\nOn iOS or Apple Mail, I can't sign in after the upgrade. What should I do?\nYou will need to remove any existing SFU Mail account from Apple Mail and re-add your account. See\nRemove an existing SFU Mail account from Apple Mail for Mac\nfor instructions.\nNote for IMAP/POP Users\n: Before any re-configuring on an email account that has previously been set up with IMAP/POP, we strongly recommend backing up your emails. Any account modifications, such as removing the account, will result in\na loss of certain messages\n. To reconnect with IMAP/POP accounts, update your server configurations shown on\nIMAP Setup\n.\nOn Outlook, I can't sign in after the upgrade. What should I do?\nYou will need to sign out all your existing mail accounts from the application, and re-add your SFU Mail account. Visit\nSign into SFU Mail on Desktop\nfor set up instructions for Outlook Desktop.\nNote for IMAP/POP Users\n: Before any re-configuring on an email account that has previously been set up with IMAP/POP, we strongly recommend backing up your emails. Any account modifications, such as removing the account, will result in\na loss of certain messages\n. Since Outlook no longer supports IMAP/POP, you will need to\nsign in using Exchange\nor\nanother application that supports IMAP\n.\nFEATURE-RELATED\nMy Email Signatures are missing, what do I do?\nAs part of the SFU Mail upgrade, email signatures are wiped on server-sided applications, such as on SFU Mail on web browser. We kindly ask you to\nre-add your email signatures\nto your account.\nYou may find your email signatures in a previously sent email.\nWhy are some legitimate emails getting junked or missing?\nWe've recognized this issue and collaborating with Microsoft to get this resolved. To assist us with this process, we encourage you to select Not Junk on legitimate emails by:\n1. At your\nJunk Email\nfolder, select\nmessages\nthat are misidentified as junk.\n2. Select\nReport\n, then\nNot Junk\n.\nIf you believe to be\nmissing legitimate emails\n, please send us a support ticket using the\nSFU Mail - Report Migration Issue\nform.\nNote\n: If you're an alumni who have been using\nAlumni Email Forwarding\n, the service have been retired since June 1, 2024. For details, visit\nthis SFU announcement\n.\nHow do I disable Focused Inbox?\nVisit this Microsoft article on\nFocused Inbox for Outlook\nfor instructions on:\nTurn Focused Inbox on or off\nChange how your messages get organized (if you wish to move certain messages from Focused to Other, or the other way around).\nHow do i disable text prediction?\nVisit this Microsoft article on\nEditor Text Predictions in Outlook\nfor instructions to turn off Text Predictions.\nShared Item Issues\nSHARED CALENDARS, MAILBOX PERMISSIONS, SHARED FOLDERS, DELEGATE ACCESS\nMy Shared Calendar (Department Calendar, Vacation Calendar, Etc.) No longer works. How do I fix this issue?\nIf either myself or the calendar owner have upgraded to Exchange Online and the other haven't upgraded yet:\n•\nSolution\n: You will need to wait until both yourself and the calendar owner have upgraded to Exchange Online. As a temporary work around, you may ask the calendar owner or a colleague who has the calendar working to add meetings/events on your behalf.\nIf both myself and the calendar owner have upgraded to Exchange Online:\n•\nSolution\n: You will need to ask the calendar owner to re-share the calendar to you. See\nre-sharing a calendar\n.\nNot sure if you have upgraded to Exchange Online? See\nHow Do I Know If I have Exchange Online\nunder General FAQs.\nMy Mailbox and Folder Permissions no longer works. How do I fix this issue?\nIf either myself or the account owner have upgraded to Exchange Online and the other haven't upgraded yet:\n•\nThis feature is unavailable\n: You will need to wait until both yourself and the mailbox/folder owner have upgraded to Exchange Online.\nIf both myself and the account owner have upgraded to Exchange Online:\n•\nSolution\n: You will need to re-add the shared mailbox and folders. See\nre-add a shared mail folder or mailbo\nx.\nNot sure if you have upgraded to Exchange Online? See\nHow Do I Know If I have Exchange Online\nunder General FAQs.\nMy Delegate Permissions (Calendar and Respond to Invitations on Behalf of) no longer works. How do I fix this issue?\nIf either myself or the account owner have upgraded to Exchange Online and the other haven't upgraded yet:\n•\nThis feature remains available only on Outlook for Windows\n. If you use\nSFU Mail on Browser\n, you can only view the calendar invites and won't be able to edit or respond to invitations as a delegate.\nIf both myself and the account owner have upgraded to Exchange Online:\n•\nThis feature should be working normally.\nDouble-check that both yourself and the account owner are on Exchange Online. If you're still encountering issues, send a request ticket on\nIT ServiceHub\n.\nNot sure if you have upgraded to Exchange Online? See\nHow Do I Know If I have Exchange Online\nunder General FAQs.\nMy Send on Behalf/Send As Permissions no longer works. How do I fix this issue?\nIf either myself or the account owner have upgraded to Exchange Online and the other haven't upgraded yet:\n•\nThis feature remains available only on SFU Mail on Browser or Outlook for Windows.\nIf both myself and the account owner have upgraded to Exchange Online:\n•\nThis feature should be working normally.\nDouble-check that both yourself and the account owner are on Exchange Online. If you're still encountering issues, send a request ticket on\nIT ServiceHub\n.\nNot sure if you have upgraded to Exchange Online? See\nHow Do I Know If I have Exchange Online\nunder General FAQs.\nMy Location/Resource Account is no longer accessible. How do I continue using \"Open as another mailbox\" to access the account?\nIf either myself or the resource account have upgraded to Exchange Online and the other haven't upgraded yet:\n•\nSolution\n: You will need to wait until both yourself and the resource account have upgraded to Exchange Online. If you are using\nOutlook for Windows\n, this feature will remain available only on that application.\nIf both myself and the resource account have upgraded to Exchange Online:\n•\nThis feature should be working normally.\nDouble-check that both yourself and the resource account are on Exchange Online. If you're still encountering issues, send a request ticket on\nIT ServiceHub\n.\nNot sure if you have upgraded to Exchange Online? See\nHow Do I Know If I have Exchange Online\nunder General FAQs.\nSponsored Account\nMULTIPLE ACCOUNT USAGES, DELEGATE LOGIN\nHow do I use Delegate Login to sign into my Sponsored Account on SFU Mail?\nFor sign-in instructions for sponsored accounts and delegate login, see\nSign into SFU Mail with Sponsored Accounts\n.\nIf you encounter the error, \"You are not authorized to impersonate the indicated user at this time.\",\nthe account sponsor or manager will need to set you up with the delegate role\nfor your SFU account. You may send the account sponsor/manager this article:\nGetting Started with the DAM as an Account Sponsor\n.\nI use multiple accounts on SFU Mail. Will my accounts migrate together?\nIt's possible. Migration, or upgrade batches, are completed by the account's dependencies (whether or not the account has a shared item with another account). If one of your account don't have shared dependencies, it's likely your accounts will have different migration dates.\nAs a reminder, please take note of the following:\n• Both weblinks, mail.sfu.ca and outlook.office.com, will work for both non-upgraded and upgraded accounts. Our system automatically detects whether or not your account has migrated and redirects you to the correct Microsoft environment.\n• For each account upgraded, you may need to remove and re-add the upgraded account on your email applications.\nMy Sponsored account has upgraded whereas my personal account hasn't (or vice-versa). Will this cause complications with delegate login?\n•\nDelegate login\nwill work on both outlook.sfu.ca and mail.sfu.ca. Our system automatically detects whether or not your account has migrated and redirects you to the correct Microsoft environment.\n•\nDelegate login on email applications\n, such as Outlook on Desktop, will continue to work normally.\nFor sign-in instructions for sponsored accounts and delegate login, see\nSign into SFU Mail with Sponsored Accounts\n.\nTechnical FAQs\nGENERAL\nHow secure is Exchange Online?\nExchange Online (or SFU Mail) at SFU is protected by the enterprise-level security from Microsoft. Microsoft also provides the following to SFU Mail:\nData access to files and folders on a user’s Exchange Online Mailbox is only limited to the user account,\nData replication of core user data to at least two geographically distributed Microsoft data center for disaster recovery purposes, and\nEncryption of data in transit and at rest.\nTo learn more about Microsoft’s trust and security related information, visit the\nMicrosoft Trust Center\n.\nWhy is mail.sfu.ca becoming outdated?\nThe current SFU Mail weblink,\nhttps://mail.sfu.ca\n, will continue to work even after upgrading to Exchange Online. However, you may encounter some issues with the redirects to Outlook,\nhttps://outlook.office.com\n, where your browser settings, certificates and cookies may cause problems.\nBe sure to use\nhttps://outlook.office.com\nfor the most seamless experience.\nWhen I try to connect to SFU Mail on mobile, I see a \"Device Administrator\" Prompt. What is this?\nThe prompt, including the listed permissions, is\nstandard messaging when an Exchange account is connected\nto an email server with controls in place. In this case, SFU Mail has cybersecurity rules imposed by Exchange ActiveSync to enforce a consistent level of security and controls across connected devices.\nSFU IT administrators do not have such capabilities on your personal devices\n.\nAll users of SFU systems are bound by GP-24 which outlines appropriate use and access to electronic records, and IT staff are given appropriate role-based access to perform the work necessary for only their job function; accessing data on a personal device without user consent would be a violation of that policy.\nActivating Device Administrator allows Exchange to enforce cybersecurity rules onto your device for it to operate securely within the SFU environment (i.e., signing into SFU using your computing ID and MFA), and conversely, allowing your device to access SFU-related data, such as role and contact information on SFU's Exchange GAL, through a secure connection.\nEXTERNAL AND THIRD-PARTY APPS/TOOLS\nCan I use my personal Email app to access SFU Mail?\nOnly third party tools approved for use by a University-supported initiative and backed by Privacy Impact and Security assessments will be enabled for SFU Mail access. Personal productivity and personal preferences for workflow aren't sufficient to allow third party tools that consume SFU email or calendar data.\nWe encourage you to try Microsoft Outlook to access SFU Mail, as it's SFU's fully supported email client for personal desktop and mobile use while providing the most seamless experience.\nMy App is critical for research, learning, or other university business needs. How do I get my app approved?\nIf you believe that your third-party application is critical for research, learning, or other university business needs, visit\nExternal Apps/Tool Changes and FAQs\nfor details on getting your application approved by IT Services.\nCan I use IMAP/POP with my Email application?\nYou can only connect to SFU Mail through IMAP/POP with select applications. Email applications will require OAuth2 authentication method and approved by IT Services (enabled by an Exchange IT Administrator) for it to connect to SFU Mail. Unless you are using this connection/app for teaching-, research- or business-critical activities, we recommend switching to a modern connection method.\nVisit\nIMAP/SMTP Setup\nfor details.\nI can't sign into my application, even though it's approved. What should i Do?\nEnsure that your application is up to date on the latest version. Older versions may not support Exchange Online requirements and cause this error.\nLooking for technical details on changes to third-party applications connected to SFU Mail? See\nExternal Apps/Tools Changes and FAQs\n.\nLooking for support? Send a support ticket using the\nSFU Mail - Report Migration Issue\nform.\nRelated Services / Offerings (1)\nSFU mail is the emailing system at SFU for all SFU members.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6951&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6951", "title": "SFU Mail Migration: FAQ and Common Issues", "article_id": "6951" }, { "clean_body_text": "Infrastructure\nServer and Storage Management\nMicrosoft OneDrive\nOVERVIEW\nThis article details what happens to content you have stored in Microsoft 365 after you leave the university.\nWhat happens when you leave SFU\nYour Microsoft 365 account at SFU may change depending on the type of role you had at the university. For a detailed breakdown, see below:\nStudents\nAlumni\nFormer Student\nEmployees\nSFU Retiree/Professor Emeritus\nFormer Employee\nSponsored Accounts\nStudents\nAlumni\nAs an alum of the university you will retain access to Microsoft 365 products/services for\n1-year\nstarting from the end of your last semester in which you registered for classes. After this grace-period your Microsoft 365 account at SFU will be removed and data associated with your account will be destroyed.\nDuring your 1-year grace period:\nAfter your 1-year grace period:\nYou will retain your @sfu.ca email address and email content.\nContent stored in your OneDrive space will remain available.\nContent stored in OneNote will remain available.\nYour @sfu.ca email content will be removed.\nContent stored in your OneDrive space will be removed.\nContent stored in OneNote will be removed.\nAs an alum, what should you do as you graduate from SFU?\nFirstly, congratulations! The things you should consider after leaving SFU are:\nDownload any files/documents/data you'd like to keep to a personal device.\nRetain any emails you may need on a personal device.\nIf you've shared any files from your OneDrive space with colleagues who need on-going access, ensure they have a copy of the file or store it in a space they can access after you leave.\nUpdate your contact information at\nhttps://www.sfu.ca/alumni/stay-connected/update-your-information.html\nto ensure uninterrupted access to, and information about alumni events, exclusive alumni programs, and benefits.\nFormer Student (Non-Alumni)\nAs a former student of the university you will retain access to Microsoft 365 products/services for\n1-year\nstarting from the end of your last semester in which you registered for classes. After this grace-period your Microsoft 365 account at SFU will be removed and data associated with your account will be destroyed.\nDuring your 1-year grace period:\nAfter your 1-year grace period:\nYou will retain your @sfu.ca email address and email content.\nContent stored in your OneDrive space will remain available.\nContent stored in OneNote will remain available.\nYour former @sfu.ca email address and email content will be removed.\nContent stored in your OneDrive space will be removed.\nContent stored in OneNote will be removed.\nAs an former student, what should you do as you transition from SFU?\nDownload any files/documents/data you'd like to keep to a personal device.\nRetain any emails you may need on a personal device.\nIf you've shared any files from your OneDrive space with colleagues who need on-going access, ensure they have a copy of the file or store it in a space they can access after you leave.\nEmployees\nSFU Retiree/Professor Emeritus\nAs a retiree or professor emeritus you will retain access to most Microsoft 365 services to support any continuing engagement you may have with the university. However, changes to features and limits will affect your account as it transitions to a retiree/emeritus plan.\nYou will retain access to:\nWhat will change:\nYour email address and email content.\nContent stored in your OneDrive space.\nMicrosoft Teams.\nYou will lose access to Microsoft 365 desktop applications (such as Word, Excel...etc). However, the online versions will remain available to you at\nhttps://www.microsoft365.com/\n.\nYour @sfu.ca email account will be swapped to a retiree/emeritus plan with a 50GB limit.\nYour OneDrive space will be capped at 100GB (note: if you are over this limit you will still be able to retrieve your files but you will be unable to edit or add more until you are under this cap).\nAs a retiree/professor emeritus, what should you do as you transition from SFU?\nPrepare to transition to the online versions of Microsoft 365 apps (such as Word, Excel...etc) by storing desktop files in your on-going online OneDrive space.\nIf your @sfu.ca email account is over 50GB then prepare to reduce the size of your email inbox by\nbacking up any data you want to keep\n.\nIf you have over 100 GB of files stored in your OneDrive space prepare to download excess files until you are under the 100 GB limit.\nFormer Employee\nAs a former employee of the university you will lose access to Microsoft 365 products at different intervals after you drop from SFU's payroll system.\nYou will retain access to:\nAfter 1-year:\nYour email address and email content.\nMicrosoft 365 apps (such as Word, Excel...etc) and services associated with your SFU account.\nContent stored in your OneDrive space.\nMicrosoft Teams.\nYour former @sfu.ca email address and email content will be removed.\nYou will loose access to M365 apps and services associated with your SFU account (Word, OneDrive, Teams).\nAs a former employee, what should you do as you transition from SFU?\nIf you've shared any files from your OneDrive space with colleagues who need on-going access, ensure they have a copy of the file or store it in a space they can access after you leave.\nSponsored Accounts\nSponsored accounts have various uses to support the university and are renewed annually. If an account isn't renewed it will lose access to Microsoft 365 apps and services. For more details, see below.\nUpon not being renewed the sponsored account will lose access to:\nThe email address and content associated with the sponsored account.\nAccess to Microsoft 365 desktop applications (such as Word, Excel...etc).\nContent stored in the OneDrive space of the sponsored account\nMicrosoft Teams.\nAs a sponsored account owner, what should you do before you choose to not renew a sponsored account?\nIf the sponsored account has shared files from OneDrive with colleagues who need on-going access, ensure they have a copy of the file or store them in a space they can access.\nRetain any files you may need in a location that's appropriate to the purpose of the account. For example, if the account was for departmental use this may be a shared location (such as a network drive).", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6978&SIDs=1468", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6978&SIDs=1469%2c1468", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6978&SIDs=953%2c1468" ], "tags": [ "Microsoft", "Microsoft-OneDrive", "MS-OneDrive", "account", "retire", "leave" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=6978", "title": "What happens to my Microsoft account when I leave SFU?", "article_id": "6978" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nGroup Management\nHow-To Guides\nOVERVIEW\nThis article describes how to add or remove members on your group on SFU Groups.\nAdd Members\nRemove Members\nAdd Members\nSTEP 1\nGo to\ngroups.sfu.ca\nand select\nManage Your Groups\non the left side.\nSTEP 2\nFind and select\nthe Group\nyou wish to change membership.\nSTEP 3\nFor Exchange Distribution Groups, select the\nprivilege tab\nthat you wish to assign. For Security Groups, you can only change Group Members. See\nAssigning Privileges\nfor more info.\nSTEP 4\nSelect\nAdd Members\n.\nSTEP 5\nUnder\nNew Members\n, enter the individual's SFU computing ID or email address. Alternatively, you can add another group as a member. Once you are done, select\nSubmit\n.\nSTEP 6\nCongratulations! You've added members to your group. You may need to wait an additional 30 minute for changes to sync to Microsoft. Select\nContinue\nto finish.\nRemove Members\nSTEP 1\nGo to\ngroups.sfu.ca\nand select\nManage Your Groups\non the left side.\nSTEP 2\nFind and select\nthe Group\nyou wish to change membership.\nSTEP 3\nFor Exchange Distribution Groups, select the\nprivilege tab\nthat you wish to remove. For Security Groups, you can only change Group Members. See\nAssigning Privileges\nfor more info.\nSTEP 4\nSelect\nTrash bin\nnext to the individual you wish to remove.\nSTEP 5\nSelect\nRemove Members\n.\nSTEP 6\nCongratulations! You've removed members to your group. You may need to wait an additional 30 minute for changes to sync to Microsoft. Select\nContinue\nto finish.\nNEED ADDITIONAL SUPPORT?\nFor questions about Group Management or SFU Groups:\nVisit our\nSFU Groups FAQ\n.\nFor additional assistance:\nRequest a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nRelated Services / Offerings (1)\nGroup Management\nGroup Management simplifies access management by letting you use the same group or role across many services at SFU.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7367&SIDs=1433", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7367&SIDs=967" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7367", "title": "SFU Groups - Add or Remove Members", "article_id": "7367" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nGroup Management\nHow-To Guides\nOVERVIEW\nThis article describes how to change group properties or sender restrictions on SFU Groups.\nChange Group Properties\nChange Sender Restrictions\nNEED TO CHANGE YOUR GROUP NAMES?\nBecause group names are used as identifiers across different SFU systems, only Grouper IT admins can change group names by request. Visit our\nSFU Groups FAQ\n.\nChange Group Properties\nOpen\nSFU Groups\nby going to\ngroups.sfu.ca\n.\nSelect\nManage Your Groups\non the left sidebar.\nFind the Group you wish to edit properties on. Then,\nselect the group\n.\nSelect\nEdit Group Properties\n.\nChange your Group Properties as needed. Then, select\nSubmit\n.\nChange Sender Restrictions\nOpen\nSFU Groups\nby going to\ngroups.sfu.ca\n.\nSelect\nManage Your Groups\non the left sidebar.\nFind the Group you wish to edit properties on. Then,\nselect the group\n.\nNote\n: Sender restrictions are only for Exchange Distribution Groups.\nSelect\nEdit Distribution Group Settings\n.\nChange your Sender Restrictions as needed. Then, select\nSubmit\n.\nIf you are enabling sender restrictions, be sure to\nadd members\non Allowed Sender or Denied Senders if you wish to further adjust permissions to your distribution group. Visit\nAssigning Privileges\nfor more information.\nNEED ADDITIONAL SUPPORT?\nFor questions about Group Management or SFU Groups:\nVisit our\nSFU Groups FAQ\n.\nFor additional assistance:\nRequest a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nRelated Services / Offerings (1)\nGroup Management\nGroup Management simplifies access management by letting you use the same group or role across many services at SFU.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7369&SIDs=1435", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7369&SIDs=967" ], "tags": [ "sfu-groups", "group-properties", "sender-restrictions", "group-settings" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7369", "title": "SFU Groups - Change Group Properties or Sender Restrictions", "article_id": "7369" }, { "clean_body_text": "Information Security\nIdentity and Access Management\nGroup Management\nHow-To Guides\nOVERVIEW\nThis article describes how to view your group membership on SFU Groups.\nView Group Membership\nOpen\nSFU Groups\nby going to\ngroups.sfu.ca\n.\nSelect\nYour Group Memberships\non the left sidebar.\nAll the groups listed here have you as a member. You may adjust the filters as needed to search particular groups.\nNote\n: You won't be able to add or remove yourself from groups. Only group managers can\nadd or remove groups\n.\nNEED ADDITIONAL SUPPORT?\nFor questions about Group Management or SFU Groups:\nVisit our\nSFU Groups FAQ\n.\nFor additional assistance:\nRequest a support ticket using\nGroup Management - Submit Question or Inquiry\n.\nRelated Services / Offerings (1)\nGroup Management\nGroup Management simplifies access management by letting you use the same group or role across many services at SFU.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7410&SIDs=1434", "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7410&SIDs=967" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7410", "title": "SFU Groups - View Group Membership", "article_id": "7410" }, { "clean_body_text": "Overview\nThis article describes how to set up your email signature on the web version of SFU Mail.\nCreate your signature\nSelect your default signature\nCreate your signature using SFU's official templates\nDetails\nCreate your signature\nSign into\noutlook.office.com\nIn the navigation bar, click the gear icon to open\nSettings\nBy default, settings for Mail should already be selected. Click\nAccounts\nto access\nyour email signatures\n.\nEnter a name and create the signature you want to use.\nYou can also create your signature using\nSFU's official templates\n.\nClick\nSave\n.\nSelect your default signature\nUnder\nEmail Signature\n, select which signature is used when:\nA new message is created\nReplying to or forwarding a message\nClick\nSave\nto apply the changes.\nCreate your signature using SFU's official templates\nTo create a signature using SFU's official templates, copy the text and images below and paste it into the\nsignature creation text box\n. Replace the placeholder text with your information, delete the sections that are not needed, and follow the formatting guidelines.\nOfficial SFU email signature\nYour Name\nYour Title | Department\nSimon Fraser University | Location\n8888 University Dr., Burnaby, B.C. V5A 1S6\nT: 604.123.4567 | M: 604.123.4567 | website\nFacebook | Twitter\nOfficial SFU email signature with territorial acknowledgement\nYour Name\nYour Title | Department\nSimon Fraser University | Location\n8888 University Dr., Burnaby, B.C. V5A 1S6\nT: 604.123.4567 | M: 604.123.4567 | website\nFacebook | Twitter\nOfficial SFU Signature with Gender Pronouns\nYour Name\nPronouns: they, them, their | she, her, hers | he, him, his\nYour Title | Your Department\nSimon Fraser University | Your Building Location\n8888 University Dr., Burnaby, B.C. V5A 1S6\nT: 604 123 4567 | M: 604 123 4567 | website\nFacebook | Twitter\nThe fonts within your signature should be formatted as follows:\nYour Name:\nFont: Arial (PC) or Helvetica (Mac)\nFont size: 10pt\nFont weight: bold\nColor: black\nYour Title | Your Department:\nFont: Arial (PC) or Helvetica (Mac)\nFont size: 10pt\nFont weight: normal\nColor: black\nLocation and Contact Information:\nFont: Arial (PC) or Helvetica (Mac)\nFont size: 10pt\nFont weight: normal\nColor: black\nUse | to separate items\nSocial Media:\nSocial media addresses should be hyperlinked to their respective platform name, not the social media handle name\nDelete social media names that are not needed\nFor more information regarding SFU email signatures and branding, see\nCommunicators Toolkit - Email Signature\n.\nOverview\nThis article describes how to set up your email signature on the web version of SFU Mail.\nCreate your signature\nSelect your default signature\nCreate your signature using SFU's official templates\nCreate your signature\nCreate your signature\nSelect your default signature\nSelect your default signature\nCreate your signature using SFU's official templates\nCreate your signature using SFU's official templates", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7536&SIDs=957" ], "tags": [ "email", "signature", "email-signature", "sfu-mail", "Tags" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7536", "title": "Set up your email signature on the web", "article_id": "7536" }, { "clean_body_text": "Overview\nThis article describes how to set up your email signature on the Outlook for Mobile apps for iOS and Android.\nDetails\nCreate your signature in Outlook\nTap on your profile icon in the upper left\nTap on the gear icon on the lower left to open\nSettings\nUnder Mail, tap\nSignature\nTap the signature to create or edit it\nTap the checkmark on the upper right to save your changes\nYour signature will appear on all new messages and replies/forwards. If you have multiple accounts in Outlook, you can configure the signatures on a per account basis or use the same signature across all accounts by disabling/enabling\nPer Account Signature\n.\nCreate your signature using SFU's Official Templates\nTo create your signature usi\nng SFU's official templates, copy the text and images below and paste it into the signature creation text box. Replace the placeholder text with your information and delete the sections that are not needed.\nOfficial SFU email signature\nYour Name\nYour Title | Department\nSimon Fraser University | Location\n8888 University Dr., Burnaby, B.C. V5A 1S6\nT: 604.123.4567 | M: 604.123.4567 | website\nFacebook | Twitter\nOfficial SFU email signature with territorial acknowledgement\nYour Name\nYour Title | Department\nSimon Fraser University | Location\n8888 University Dr., Burnaby, B.C. V5A 1S6\nT: 604.123.4567 | M: 604.123.4567 | website\nFacebook | Twitter\nOfficial SFU Signature with Gender Pronouns\nYour Name\nPronouns: they, them, their | she, her, hers | he, him, his\nYour Title | Your Department\nSimon Fraser University | Your Building Location\n8888 University Dr., Burnaby, B.C. V5A 1S6\nT: 604 123 4567 | M: 604 123 4567 | website\nFacebook | Twitter\nFor more information regarding SFU email signatures and branding, see\nCommunicators Toolkit - Email Signature\n.\nOverview\nThis article describes how to set up your email signature on the Outlook for Mobile apps for iOS and Android.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7546&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7546", "title": "Set up your email signature on Outlook for Mobile", "article_id": "7546" }, { "clean_body_text": "Overview\nThis article describes how to share, open, and remove shared folders from Outlook for Mac. It is intended for individuals who are using the new\nSFU Mail with Exchange Online experience\n. If you're using the previous version of SFU Mail, please see\nSharing Mail Folders: Outlook for Mac\n.\nShare your mailbox and mailbox folders\nOpen and add a shared mailbox folder\nRemove a shared mailbox folder\nTroubleshooting\nKnown Limitations:\nThe new Outlook for Mac supports opening shared folders, but does not allow you to change folder permissions to share them. To share your folders from Outlook for Mac, use Outlook 2021 for Mac or configure your folder permissions from the web (\noutlook.office.com\n).\nShares to maillists are not possible; only individual email addresses are permitted.\nSFU Mail vs. SFU Mail with Exchange Online\nOwners\ncan only share folder permissions with other individuals in the same environment. For example, if the owner is using SFU Mail with Exchange Online, they can only share their folders with other individuals who are also using SFU Mail with Exchange Online.\nNot sure which SFU Mail you're using? See the \"How do I know if I've been migrated?\" section in\nWe're Upgrading SFU Mail\n.\nDetails\nSharing your mailbox folder in Outlook\nTo share your mailbox folder, you'll need to do the following in sequence:\nGrant sharing permissions for your top-level mailbox\nGrant sharing permissions to your mailbox folder(s)\nGranting sharing permissions for your mailbox\nRight click your email address and select\nSharing Permissions...\nIn the Properties window, select\nAdd User...\nSearch for and add the individual you'd like to grant access to.\nGrant them\nReviewer\npermissions to give them read-only permissions. Then select\nOK\n.\nGranting sharing permissions for your mailbox folder(s)\nThe process to grant sharing permissions for your mailbox folders is the same as your mailbox:\nRight click the folder and select\nSharing Permissions...\nIn the Properties window, select\nAdd User...\nSearch for and add the individual you'd like to grant access to.\nWhen granting permissions to this folder, you may want to give them the following permissions or higher:\nReviewer\n: reviewers can read your messages\nNonediting Author\n: nonediting authors can read your messages and drop messages into a folder\nIf the folder is a subfolder,\nrepeat steps 1-4 for each folder\nthe subfolder is nested in.\nFor a list of permission levels and their capabilities, see Microsoft's article\nOptions for sharing and delegating folders in Outlook for Mac\n.\nOpening a shared folder as a recipient\nIn the menu bar, select the\nTools\nmenu then\nAccounts...\nSelect\nAdvanced...\nSelect the\nDelegates\ntab. Then add the mailbox under\nOpen these additional mailboxes\n.\nIt can take several minutes for the mailbox and shared folder(s) to appear under your list of accounts.\nFor instructions for the New Outlook for Mac and older versions, see Microsoft's article\nOpen a shared Mail, Calendar or People folder in Outlook for Mac\n.\nRemoving a shared mailbox folder\nTo remove a shared mailbox folder, right click and mailbox and select\nRemove Shared Account\n.\nTroubleshooting\nIssue\nCause\nTry the following\nMailbox or mailbox folder doesn't appear\nRecipient has not been granted the appropriate permissions at the folder or mailbox level to access the folder\nPermissions have not yet had a chance to synchronize to the client\nHave the owner double check their mailbox and shared folder permissions\nIt can take several minutes for the mailbox and shared folder(s) to appear under your list of accounts. You can also select\nSend and Receive\nto initiate the syncing. If you still don't see the shared mailbox or folder, try restarting Outlook.\nOverview\nThis article describes how to share, open, and remove shared folders from Outlook for Mac. It is intended for individuals who are using the new\nSFU Mail with Exchange Online experience\n. If you're using the previous version of SFU Mail, please see\nSharing Mail Folders: Outlook for Mac\n.\nSFU Mail with Exchange Online experience\nSharing Mail Folders: Outlook for Mac\nShare your mailbox and mailbox folders\nOpen and add a shared mailbox folder\nRemove a shared mailbox folder\nTroubleshooting\nShare your mailbox and mailbox folders\nShare your mailbox and mailbox folders\nOpen and add a shared mailbox folder\nOpen and add a shared mailbox folder\nRemove a shared mailbox folder\nRemove a shared mailbox folder\nTroubleshooting\nTroubleshooting\nKnown Limitations:\nThe new Outlook for Mac supports opening shared folders, but does not allow you to change folder permissions to share them. To share your folders from Outlook for Mac, use Outlook 2021 for Mac or configure your folder permissions from the web (\noutlook.office.com\n).\nShares to maillists are not possible; only individual email addresses are permitted.\nKnown Limitations:\nKnown Limitations:\nThe new Outlook for Mac supports opening shared folders, but does not allow you to change folder permissions to share them. To share your folders from Outlook for Mac, use Outlook 2021 for Mac or configure your folder permissions from the web (\noutlook.office.com\n).\nShares to maillists are not possible; only individual email addresses are permitted.\nThe new Outlook for Mac supports opening shared folders, but does not allow you to change folder permissions to share them. To share your folders from Outlook for Mac, use Outlook 2021 for Mac or configure your folder permissions from the web (\noutlook.office.com\n).\noutlook.office.com\nShares to maillists are not possible; only individual email addresses are permitted.\nSFU Mail vs. SFU Mail with Exchange Online\nOwners\ncan only share folder permissions with other individuals in the same environment. For example, if the owner is using SFU Mail with Exchange Online, they can only share their folders with other individuals who are also using SFU Mail with Exchange Online.\nNot sure which SFU Mail you're using? See the \"How do I know if I've been migrated?\" section in\nWe're Upgrading SFU Mail\n.\nSFU Mail vs. SFU Mail with Exchange Online\nWe're Upgrading SFU Mail", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7550&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7550", "title": "Sharing and Opening Shared Mailbox Folders - Outlook for Mac", "article_id": "7550" }, { "clean_body_text": "Students\nHow-To Guides\nOverview\nThis article describes how to set up your SFU Mail signature for Outlook for Mac. These instructions apply to both the New Outlook for Mac and Legacy Outlook (Outlook 2021).\nCreate your signature in Outlook\nSelect your signature for new messages and replies\nCreate your signature using an official SFU template\nDescription\nCreate your signature in Outlook\nSelect\nMicrosoft Outlook\nin the menu bar and select\nSettings...\nSelect\nSignatures\nSelect\n+\nand type a name for the signature\nType your signature and format it the way you like. You can also create your signature using an\nofficial SFU template\nSelect the floppy disk icon to save, or close the window and select\nSave\nwhen prompted\nSelect your signature for new messages and replies\nSelect\nMicrosoft Outlook\nin the menu bar and select\nSettings...\nSelect\nSignatures\nUnder\nChoose default signature\n, select the account and signature for new messages and replies/forwards.\nCreate your signature using an official SFU template\nTo create a signature using SFU's official templates, copy the text and images below and paste it into the\nsignature creation text box\n. Replace the placeholder text with your information, delete the sections that are not needed, and follow the formatting guidelines.\nOfficial SFU email signature\nYour Name\nYour Title | Department\nSimon Fraser University | Location\n8888 University Dr., Burnaby, B.C. V5A 1S6\nT: 604.123.4567 | M: 604.123.4567 | website\nFacebook | Twitter\nOfficial SFU email signature with territorial acknowledgement\nYour Name\nYour Title | Department\nSimon Fraser University | Location\n8888 University Dr., Burnaby, B.C. V5A 1S6\nT: 604.123.4567 | M: 604.123.4567 | website\nFacebook | Twitter\nOfficial SFU Signature with Gender Pronouns\nYour Name\nPronouns: they, them, their | she, her, hers | he, him, his\nYour Title | Your Department\nSimon Fraser University | Your Building Location\n8888 University Dr., Burnaby, B.C. V5A 1S6\nT: 604 123 4567 | M: 604 123 4567 | website\nFacebook | Twitter\nThe fonts within your signature should be formatted as follows:\nYour Name:\nFont: Arial (PC) or Helvetica (Mac)\nFont size: 10pt\nFont weight: bold\nColor: black\nYour Title | Your Department:\nFont: Arial (PC) or Helvetica (Mac)\nFont size: 10pt\nFont weight: normal\nColor: black\nLocation and Contact Information:\nFont: Arial (PC) or Helvetica (Mac)\nFont size: 10pt\nFont weight: normal\nColor: black\nUse | to separate items\nSocial Media:\nSocial media addresses should be hyperlinked to their respective platform name, not the social media handle name\nDelete social media names that are not needed\nFor more information regarding SFU email signatures and branding, see\nCommunicators Toolkit - Email Signature\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7585&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7585", "title": "Set up your email signature on Outlook for Mac", "article_id": "7585" }, { "clean_body_text": "Overview\nThis article describes how to set up your signature for SFU Mail on Outlook for PC.\nCreate your email signature in Outlook\nSelect your default signature for new messages and replies/forwards\nCreate your signature using an official SFU template\nDetails\nCreate your email signature in Outlook\nSelect\nNew Email\nSelect\nSignature > Signatures...\nSelect\nNew\n, type a name for the signature, and select\nOK\nType your signature and format it how you'd like. You can also create your signature using an\nofficial SFU template\nSelect\nOK\nto save your changes\nSelect your default signature for new messages and replies/forwards\nSelect\nNew Email\nSelect\nSignature > Signatures\nIn the upper-right, select the signature you'd like to use for new message and replies/forwards\nSelect\nOK\nto save your changes\nCreate your signature using an official SFU template\nTo create a signature using SFU's official templates, copy the text and images below and paste it into the signature creation text box. Replace the placeholder text with your information, delete the sections that are not needed, and follow the formatting guidelines.\nOfficial SFU email signature\nYour Name\nYour Title | Department\nSimon Fraser University | Location\n8888 University Dr., Burnaby, B.C. V5A 1S6\nT: 604.123.4567 | M: 604.123.4567 | website\nFacebook | Twitter\nOfficial SFU email signature with territorial acknowledgement\nYour Name\nYour Title | Department\nSimon Fraser University | Location\n8888 University Dr., Burnaby, B.C. V5A 1S6\nT: 604.123.4567 | M: 604.123.4567 | website\nFacebook | Twitter\nOfficial SFU Signature with Gender Pronouns\nYour Name\nPronouns: they, them, their | she, her, hers | he, him, his\nYour Title | Your Department\nSimon Fraser University | Your Building Location\n8888 University Dr., Burnaby, B.C. V5A 1S6\nT: 604 123 4567 | M: 604 123 4567 | website\nFacebook | Twitter\nThe fonts within your signature should be formatted as follows:\nYour Name:\nFont: Arial (PC) or Helvetica (Mac)\nFont size: 10pt\nFont weight: bold\nColor: black\nYour Title | Your Department:\nFont: Arial (PC) or Helvetica (Mac)\nFont size: 10pt\nFont weight: normal\nColor: black\nLocation and Contact Information:\nFont: Arial (PC) or Helvetica (Mac)\nFont size: 10pt\nFont weight: normal\nColor: black\nUse | to separate items\nSocial Media:\nSocial media addresses should be hyperlinked to their respective platform name, not the social media handle name\nDelete social media names that are not needed\nFor more information regarding SFU email signatures and branding, see\nCommunicators Toolkit - Email Signature\n.\nOverview\nThis article describes how to set up your signature for SFU Mail on Outlook for PC.\nCreate your email signature in Outlook\nSelect your default signature for new messages and replies/forwards\nCreate your signature using an official SFU template\nCreate your email signature in Outlook\nCreate your email signature in Outlook\nSelect your default signature for new messages and replies/forwards\nSelect your default signature for new messages and replies/forwards\nCreate your signature using an official SFU template\nCreate your signature using an official SFU template", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7599&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7599", "title": "Set up your email signature on Outlook for PC", "article_id": "7599" }, { "clean_body_text": "Overview\nThis article explains how to access email templates on Outlook on the web for SFU Mail. It is intended for individuals who have been migrated or are already using the new SFU Mail with Exchange Online experience.\nAccessing your email templates\nCreating your email templates\nInserting your email templates\nEditing or deleting your templates\nPinning the My Templates app\nDetails\nAccessing your email templates\nAfter signing into your SFU mailbox on\noutlook.office.com\n,\nStart a new email message\nIn the ribbon, select\nApps\nSelect\nMy Templates\nBy default, Outlook includes three templates that you can use and edit\nCreating your own email templates\nSelect\n+ Templates\nEnter a title and message. Then click\nSave\nInserting your email templates\nClick the email template to insert it into the body of your message:\nEditing or Deleting your email templates\nTo edit or delete an existing template, place your cursor over the template to reveal the\nDelete\nand\nEdit\noptions.\nPinning the My Templates app\nIf you use email templates frequently, you may wish to pin the app for quick access:\nStart a new message and open\nApps\nRight click\nMy Templates\nand select\nPin\nThe My Templates app will be pinned to the message ribbon for easy access\nOverview\nThis article explains how to access email templates on Outlook on the web for SFU Mail. It is intended for individuals who have been migrated or are already using the new SFU Mail with Exchange Online experience.\nAccessing your email templates\nCreating your email templates\nInserting your email templates\nEditing or deleting your templates\nPinning the My Templates app\nAccessing your email templates\nAccessing your email templates\nCreating your email templates\nCreating your email templates\nInserting your email templates\nInserting your email templates\nEditing or deleting your templates\nEditing or deleting your templates\nPinning the My Templates app\nPinning the My Templates app", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7785&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7785", "title": "Setting up email templates for Outlook on the web", "article_id": "7785" }, { "clean_body_text": "Software and Application Distribution\nCopilot\nand not other AI services such as\nMicrosoft 365 Copilot\n.\nWhat's included in this article?\nWhat is Copilot Chat with Data Protection?\nHow do I access Copilot Chat?\nHow do I get started using Copilot Chat?\nWhat is Copilot Chat?\nCopilot Chat is a general purpose AI companion within the Microsoft 365 platform that is available to faculty, staff, and students.\nUnlike public general purpose AI companions (such as ChatGPT, Bard...etc), Copilot Chat includes enterprise data protection to ensure that any questions you ask or data you work with remains with the university and isn't used elsewhere.\nWith Copilot Chat:\nYour chat data is encrypted during your conversations and isn't viewable by Microsoft or anyone else.\nThe model Copilot Chat uses will not retain any data about your conversation at the end of your session. Your conversations remain secure in the SFU Microsoft 365 space.\nYour chat data isn't used to further train the underlying large language model as it would be with public AI companions.\nYour SFU user profile is used to sign-in but will be anonymous during your session.\nFor more information about the privacy and protections available to the enterprise version of Microsoft Copilot see:\nhttps://learn.microsoft.com/en-us/copilot/privacy-and-protections\nHow do I access Microsoft Copilot?\nYou can access Copilot Chat by signing in to your SFU Microsoft 365 work/school account at\nmicrosoft365.com/chat\n.\nSign in to Copilot Chat\nHow do I get started using Copilot Chat?\nIntroduction to Copilot at SFU\nLooking for SFU specific advice on using Copilot, or just getting started with generative AI overall? Jump into the SFU Copilot Introduction course on Canvas to learn about prompting, instructions, responsible AI, and more!\nIntroduction to Copilot at SFU\nMicrosoft Support\nIf you're looking to get hands-on with Copilot Chat, the\nMicrosoft 365 Copilot Help & Learning\npage is your go-to resource to bookmark. It’s full of quick-start guides, video tutorials, and practical tips to help you use Copilot effectively. You’ll find walkthroughs for creating content, automating tasks, and crafting better prompts. Whether you're just getting started or want to sharpen your skills, this site makes it easy to learn at your own pace and apply Copilot to your everyday work.\nCopilot Support\nCopilot Academy Learning Paths\nMicrosoft 365 Copilot Academy\nis a learning platform for how to get the most out of Copilot. Whether you're just getting started or looking to deepen your skills, the Academy offers a curated collection of on-demand learning paths, videos, and interactive resources designed to help you work smarter with AI-powered tools.\nLearn at your own pace, exploring topics on:\nHow to use Copilot in everyday workflows\nBest practices for prompting and productivity\nReal-world scenarios and demos\nTips for staying secure and responsible with AI\nCopilot Academy\nRelated Articles (4)\nAdditional Learning Resources for Copilot\nResources and learning paths that can help you get started with Microsoft 365 Copilot.\nCopilot Agents\nExplore how to use Copilot Agents to expand and tailor your experience within Microsoft Copilot.\nIntroduction to Prompts in Copilot\nGet familiar with the basics of constructing good prompts and learn about a few prompt engineering techniques so you get the most out of your questions to Copilot.\nMicrosoft 365 Copilot\nLearn more about Microsoft 365 Copilot (a personalized productivity AI assistant) at SFU.", "duplicate_urls": [], "tags": [ "Microsoft", "Microsoft-Copilot", "AI", "This article is only about", "Copilot Chat" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=7980", "title": "Copilot Chat", "article_id": "7980" }, { "clean_body_text": "Overview\nThis article explains how to share, open, and remove shared folders from the web version of Outlook. It is intended for individuals who are using the new SFU Mail with Exchange Online experience. If you're using the previous version of SFU Mail, please see\nSharing Mail Folders: Outlook on the Web\n.\nShare your mailbox and mailbox folders\nOpen and add a shared mailbox folder\nRemove a shared mailbox folder\nTroubleshooting\nKnown Limitations:\nShares to maillists are not possible; only individual email addresses are permitted.\nSFU Mail vs. SFU Mail with Exchange Online\nOwners\ncan only share folder permissions with other individuals in the same environment. For example, if the owner is using SFU Mail with Exchange Online, they can only share their folders with other individuals who are also using SFU Mail with Exchange Online.\nNot sure which version of SFU Mail you're using? See the \"How do I know if I've been migrated?\" section in\nWe're Upgrading SFU Mail\n.\nDetails\nSharing a folder in Outlook as the owner\nTo share a mailbox folder, you'll need to do the following in sequence:\nGrant sharing permissions for your top-level mailbox\nGrant sharing permissions to your mailbox folder(s)\nGranting sharing permissions for your top-level mailbox\nIn the Home view of your mailbox, right click\nFolders\nand select\nSharing and permissions\n.\nSelect\n+\nto grant a new individual access.\nEnter the name or email address of the individual you'd like to grant access to. Then click\nAdd\n.\nGrant them\nReviewer\npermissions to give them read-only permissions.\nGranting sharing permissions for your mailbox folder(s)\nThe process to grant sharing permissions for your mailbox folders is the same as your mailbox:\nRight click the folder you want to share and select\nSharing and permissions\n.\nSelect\n+\nto grant a new individual access\nEnter the name or email address of the individual you'd like to grant access to. Then click\nAdd\n.\nWhen granting permissions to this folder, you may want to give them the following permissions or higher:\nReviewer\n: reviewers can read your messages\nNonediting Author\n: nonediting authors can read your messages and drop messages into a folder\nIf the folder is a subfolder,\nrepeat steps 1-4 for each folder\nthe subfolder is nested in.\nFor a list of permissions levels and the corresponding actions a shared user can take, see Microsoft's article\nOptions for sharing and delegating\nwhich is applicable to web and Outlook for Windows and Mac.\nOpening a mailbox folder that's been shared with you\nRight-click\nFolders\nand select\nAdd shared folder or mailbox\n.\nSearch for and select the user who has shared folders with you, then click\nAdd\n.\nTheir mailbox and shared folder will appear under your\nFolders\nlist.\nRemoving a shared mailbox folder\nTo remove a shared mailbox folder, right-click the user who shared their folder with you and select\nRemoved shared folder\n.\nTroubleshooting\nError message\nCause\nTry the following\nCan't complete your request: You might not have permission to perform this action.\nRecipient has not been granted the appropriate permissions at the folder or mailbox level to access the folder\nPermissions have not yet had a chance to synchronize to the client\nHave the owner double check their mailbox and shared folder permissions\nRefresh your browser or sync your mail (View > Sync)\nOverview\nThis article explains how to share, open, and remove shared folders from the web version of Outlook. It is intended for individuals who are using the new SFU Mail with Exchange Online experience. If you're using the previous version of SFU Mail, please see\nSharing Mail Folders: Outlook on the Web\n.\nSharing Mail Folders: Outlook on the Web\nShare your mailbox and mailbox folders\nOpen and add a shared mailbox folder\nRemove a shared mailbox folder\nTroubleshooting\nShare your mailbox and mailbox folders\nShare your mailbox and mailbox folders\nOpen and add a shared mailbox folder\nOpen and add a shared mailbox folder\nRemove a shared mailbox folder\nRemove a shared mailbox folder\nTroubleshooting\nTroubleshooting\nKnown Limitations:\nShares to maillists are not possible; only individual email addresses are permitted.\nKnown Limitations:\nKnown Limitations:\nShares to maillists are not possible; only individual email addresses are permitted.\nShares to maillists are not possible; only individual email addresses are permitted.\nSFU Mail vs. SFU Mail with Exchange Online\nOwners\ncan only share folder permissions with other individuals in the same environment. For example, if the owner is using SFU Mail with Exchange Online, they can only share their folders with other individuals who are also using SFU Mail with Exchange Online.\nNot sure which version of SFU Mail you're using? See the \"How do I know if I've been migrated?\" section in\nWe're Upgrading SFU Mail\n.\nSFU Mail vs. SFU Mail with Exchange Online\nWe're Upgrading SFU Mail", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=8024&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=8024", "title": "Sharing and Opening Shared Mailbox Folders - Outlook on the Web", "article_id": "8024" }, { "clean_body_text": "Desktop and Mobile Device Support\nManaged Devices\nOVERVIEW\nIT Services has made annual upgrade to macOS available to SFU -\nmacOS 14 Sonoma\nUpgrades\nare a full integer release (eg. macOS 13.x to 14.x) and are made available every fall by Apple\nUpgrades\nare done in\nManaged Software Center\nENVIRONMENT\n25GB of free disk\nspace required to install\nMake sure your mac is connected to AC power\nWired connection is recommended -\nVPN\nis not required\nPlease\nclose\nyour applications, web sessions, documents, etc.\nDETAILS\nStep 1 - Download the Installer\nLaunch\nManaged Software Center\napplication\nGo to\nat the left pane\nSearch for \"\nmacOS Sonoma Installer\n\"\nClick\nInstall\n- the download could take a while but will run in the background while you work\nStep 2 - Install the Upgrade\nInstallation will take up to\n60 minutes\nto complete\nWe recommend upgrading during your\nlunch break\nor at the\nend of the work day\nGo to\nUpdates\nat the left pane, then click\nUPDATE\nto trigger the process\nNote:\nthe same user who initiates the upgrade must login with their password when the upgrade is complete\nYour computer will automatically restart\nYour screen will go black with the Apple logo and your computer may restart a couple more times\nIf you see the login screen below then your upgrade was successful\nEnter your password\nto complete the process\nRelated Articles (1)\nmacOS Update Instructions\nHow to do regular maintenance updates for macOS and Apple applications.", "duplicate_urls": [], "tags": [ "software", "Managed-Devices", "Managed-Mac", "macos", "managed" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=8075", "title": "macOS Upgrade Instructions", "article_id": "8075" }, { "clean_body_text": "Administrative and Business\nStudent Information Systems\nOverview\ngoSFU is the information management system available to SFU students, faculty, and staff 24/7. All SFU students are able to access goSFU for course registration, viewing grades, tracking degree progress, ordering transcripts, and applying for graduation. For faculty and staff, access to goSFU is provided for the purpose of performing administrative and advising duties.\nAccess Categories\nSelect any of the following headers to see how you can access goSFU (\nhttp://go.sfu.ca/\n):\nStudents/Alumni\nAccess to the Student Centre (goSFU) is provided for students and alumni to enroll in classes, view grades, track academic progress, order transcripts, apply for graduation, and much more.\nYou must have an active\nSFU Computing ID\nto access goSFU.\nSee the\ntimeline for receiving your SFU Computing ID\n.\nIf your SFU Computing ID has not been activated yet,\nactivate it now\n.\nIf you are an SFU alumnus who graduated before 2009, you may need to\nreactivate your SFU account\nto access goSFU.\nUndergraduate Applicants\nAccess to goSFU is provided for applicants to check and update their application, self-report grades, and pay admission fees.\nYou must have already applied to SFU.\nSee next steps.\nSign in to goSFU as an applicant at\nhttps://applicant.sfu.ca\n, with your 9-digit SFU student number and temporary password.\nForgot your SFU student number or temporary password?\nConnect with\nRegistrar and Information Services\nfor support.\nSee the\nhours of operation\nand\ndirections\nfor in-person assistance at any of our three campuses.\nFaculty\nAccess to the Faculty Centre (goSFU) is provided for instructors to check class schedules, view class rosters, assign final grades to students, and submit or approve grade change requests.\nInstructors will obtain access to goSFU automatically once their teaching appointment has been entered into the system. Access to goSFU will be provided for as long as the instructor has an active teaching appointment at SFU.\nYou must have an active\nSFU Computing ID\nto access goSFU.\nIf your SFU Computing ID has not been activated yet,\nactivate it now\n.\nAccess to your Faculty Centre is tied to your SFU Computing ID; role accounts cannot be used.\nStaff\nAccess to goSFU is provided upon request to staff members for the purpose of performing administrative and advising duties.\nYou must have an active\nSFU Computing ID\nto access goSFU.\nIf your SFU Computing ID has not been activated yet,\nactivate it now\n.\nRequest staff access to goSFU\nRequest for access via the\ngoSFU Access Form\n.\nYou must be in a temporary or continuing position at SFU. The purpose of your goSFU access request must be related to your position at SFU.\nAuthorization from your Department and the Registrar is required. Access cannot be granted to role accounts.\nFraser International College (FIC) Students\nStudents who attend and are currently enrolled in classes at Fraser International College (FIC) are able to access goSFU to pay residence fees.\nYou must have an active\nSFU Computing ID\nto access goSFU.\nIf your SFU Computing ID has not been activated yet,\nactivate it now\n.\nCheck if your SFU Computing ID is still active.\nYour SFU Computing ID may become deactivated if you do not enroll in classes for at least one term at FIC.\nApplied to SFU?\nSign in to goSFU as an undergraduate applicant at\nhttps://applicant.sfu.ca\nwith your 9-digit SFU student number and temporary password.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=8077&SIDs=949" ], "tags": [ "gosfu" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=8077", "title": "How to Access goSFU", "article_id": "8077" }, { "clean_body_text": "Desktop and Mobile Device Support\nManaged Devices\nOVERVIEW\nHow to do regular maintenance updates for macOS and Apple applications.\nUpdates\nare a decimal release (eg. macOS 13.5.7 to 13.6) and are made available on a regular basis from Apple\nENVIRONMENT\n25GB of free disk\nspace required to install\nMake sure your mac is connected to AC power\nWired connection is recommended -\nVPN\nis not required\nPlease\nclose\nyour applications, web sessions, documents, etc.\nDETAILS\nNudge Notification\nIf you see the below notification, clicking on\nUpdate Device\nwill take you directly to\nSoftware Update\nas shown below.\nmacOS 14 Sonoma update instructions\nOpen\nSystem Settings\nClick on\nSoftware Update Available\nChoose\nUpdate Tonight\nor\nRestart Now\nInstallation will take up to\n60 minutes\nto complete\nmacOS 13 Ventura (and older)\nupdate instructions\nOpen\nSystem Settings\nClick on\nSoftware Update\nChoose\nMore Info...\nNote: installing an\nUPGRADE\nthis way requires admin password\nChoose the\nupdates\nyou want\nChoose\nInstall Now\nInstallation will take up to\n60 minutes\nto complete\nRelated Articles (1)\nmacOS Upgrade Instructions\nHow to do the annual major OS upgrade via Managed Software Centre.", "duplicate_urls": [], "tags": [ "software", "Managed-Devices", "Managed-Mac", "macos", "managed" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=8079", "title": "macOS Update Instructions", "article_id": "8079" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nCopilot\nFrequently Asked Questions & Known Issues\nWhat is Microsoft 365 Copilot?\nMicrosoft 365 Copilot is a conversational AI companion integrated with Microsoft 365 apps and services (such Word, Excel, Outlook, OneDrive and more).\nFor more information about Microsoft 365 Copilot, visit:\nhttps://copilot.cloud.microsoft\nMicrosoft 365 Copilot is only available to\nfaculty and staff\nat SFU. Students can access the\nnon-365 version of Microsoft Copilot here\n.\nMicrosoft 365 Copilot is an added service. Your department or unit will need to request and fund a Microsoft 365 Copilot license for you to use at SFU.\nPurchasing Additional Microsoft Services at SFU\nFrequently Asked Questions & Known Issues\nCan I use Microsoft 365 Copilot with my sponsored/role account?\nNo, Microsoft 365 Copilot uses a 1:1 user based licensing plan. Due to the potential shared nature of sponsored/role accounts they can violate these licensing terms, and subsequently section 5.3.4 of\nSFU's GP-24 policy\n.\nMy Office apps aren't showing Microsoft 365 Copilot.\nMicrosoft 365 Copilot requires that you sign into Office apps (such as Word, Excel, PowerPoint...etc) with your\nMicrosoft 365 account at SFU\nto work. If you have a device managed by the university, it may come with a version of Office apps that do not require a sign-in (often called \"device based licensing\") which will prevent you from using Microsoft 365 Copilot in those apps. Check with your IT team if they can switch to the sign-in version of Office apps or let you install the\nMicrosoft 365 versions\n.\nMicrosoft 365 Copilot isn't showing in the web version of Office apps.\nDepending on your preferred web browser, it may be blocking Copilot. Double-check that any browser add-ins aren't blocking Copilot and that your web browser has third-party cookies enabled.\nRelated Articles (6)\nAdditional Learning Resources for Copilot\nResources and learning paths that can help you get started with Microsoft 365 Copilot.\nApproved AI tools at SFU\nInformation about, and guidance on the use of, the approved AI tools at SFU.\nCopilot Agents\nExplore how to use Copilot Agents to expand and tailor your experience within Microsoft Copilot.\nCopilot Chat\nLearn about Copilot Chat, a generative AI assistant on the Microsoft 365 platform that is available to everyone at SFU.\nIntroduction to Prompts in Copilot\nGet familiar with the basics of constructing good prompts and learn about a few prompt engineering techniques so you get the most out of your questions to Copilot.\nPrivacy and Security Guidance for using Microsoft 365 Copilot\nLearn about privacy and security guidance for using Copilot at SFU.", "duplicate_urls": [], "tags": [ "Microsoft-Copilot", "AI", "What's Included in this Article?", "What is Microsoft 365 Copilot", "Request Microsoft 365 Copilot" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=8632", "title": "Microsoft 365 Copilot", "article_id": "8632" }, { "clean_body_text": "OVERVIEW\nAddresses a prevalence of issues related to macOS Sonoma suddenly halting printing on non-AD bound machines.\nDETAILS\nTo resolve this recurring issue, I recommend starting anew by initiating a \"Reset Printing\" process. This comprehensive step removes ALL printers and queues. Along with clearing all Keychain entries associated with printing, ensure that the PaperCut client is installed and operational.\nFollow the provided instructions diligently. When specifying the URL for the queue, make the following adjustment:\nChange: smb://sfuprint-p.mps.sfu.ca/SFU_Print_non_AD_auth\nTo: smb://sfuprint-p.mps.sfu.ca/SFU_Print_non_AD_auth?encryption=no\nThis adjustment should help mitigate the printing interruptions experienced previously.\nIt is one continuous line, without breaks. After adding the printer, you can perform a test print, and the printer authentication prompt should appear. I utilized \"ADSFU\\\" and encountered no issues.\nNext is Papercut authentication\nand finally, information that our job is waiting for us in papercut queue\nHope this helps.", "duplicate_urls": [], "tags": [ "printing", "Sonoma", "SFU-Print", "mac-problem", "secure-printing", "troubleshooting", "macos" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=8828", "title": "Printing on macOS Sonoma after completing a macOS upgrade", "article_id": "8828" }, { "clean_body_text": "Overview\nThis article explains how to sign into the Gmail app for Android with your SFU Mail account.\nNote:\nGmail for iOS is not available as it currently does not support Modern Authentication (OAuth2). You will see \"Incorrect username or password\" when attempting to sign into Gmail on iOS until the vendor implements support.\nDetails\nTo add your SFU account as a secondary mailbox on the Gmail app:\nOpen the\nGmail app\non your Android device\nTap your profile picture in the top right.\nTap\nAdd another account\nChoose\nExchange and Office 365\nEnter your SFU email address. Then tap\nNext.\nEnter your SFU Computing ID and password. Then tap\n.\nEnter your MFA code if prompted. Then tap\nSubmit\n.\nYou may be asked to trust sfu.ca. Tap\nContinue\n.\nYour SFU Mail account should be added. Tap\nDone\n.\nTo access your newly added SFU mailbox, tap your profile picture and select your SFU account.\nCongratulations! You've successfully set up your SFU Mail account on the Gmail app.\nOverview\nThis article explains how to sign into the Gmail app for Android with your SFU Mail account.\nNote:\nGmail for iOS is not available as it currently does not support Modern Authentication (OAuth2). You will see \"Incorrect username or password\" when attempting to sign into Gmail on iOS until the vendor implements support.\nNote:\nGmail for iOS is not available as it currently does not support Modern Authentication (OAuth2). You will see \"Incorrect username or password\" when attempting to sign into Gmail on iOS until the vendor implements support.\nNote:", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=8935&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=8935", "title": "Sign into Gmail for Android", "article_id": "8935" }, { "clean_body_text": "Students\nOverview\nIn alignment with\nWhat’s Next: The SFU Strategy\nand\nSFU’s digital transformation goals\n, SFU IT Services is strengthening cybersecurity and protecting our research, academic and business data. As part of these changes, all third-party/external tools and applications that connect to SFU Mail must now be assessed for security and privacy and be approved by IT Services.\nChanges starting Summer 2024\nSFU Mail will only connect to\nthird-party apps/tools that are approved by IT Services\nfor SFU’s teaching-, research-, or business-critical activities, and are secure and compliant with provincial privacy regulations.\nExisting connections between SFU Mail and non-approved external tools/applications will stop working. The exact timing will coincide with the migration of your\nSFU mailbox to SFU’s new upgraded email system, Exchange Online\n. You will receive an email notification in advance of this migration.\nWho does this affect?\nAny member of the SFU community (faculty, staff, researcher, student, sponsored/role account, etc.) using non-approved external tools or applications that connect to SFU Mail for email or calendar-related activities. For instance, any tools/applications that connect to your SFU Mail account for activities like:\nEvent or meeting booking (e.g. Calendly, Doodle AG)\nProject coordination (e.g. Asana)\nProductivity tools (e.g. Notability)\nContact management tools (e.g. HubSpot)\nEmail add-ins/plug-ins\nEmail clients (desktop or mobile applications)\nAny other connections that sync with or change your SFU Mail inbox/calendar or Exchange contacts\nNot sure if this affects you?\nDo a self-check to see if this impacts you\n(1-3 min.)\nNext Steps\nTo ensure minimal disruptions to your workflows, take one of the following actions:\nReview\nto see if your tool/application is already on\nSFU’s list of approved external tools and applications\n. If it is, you do not need to take any further action. Your SFU Mail connections will continue to work.\nOR\nDiscontinue using\nthe third-party application/tool and switch to an\nSFU-approved tool/application\nor find an alternative way to get your work done without connecting SFU Mail to the unapproved app/tool.\nOR\nRequest\nIT Services approval to connect your external/tool to SFU Mail.\nComplete and submit this request form\nto initiate a request with IT Services.\n(\nNote\n: Only for tools that are critical for research, learning, or other university business needs. Not applicable to tools used for individual preferences.)\nFrequently Asked Questions (FAQs)\nWhy is SFU updating its IT standards?\nAs technology evolves, it is crucial to continuously assess and adjust our IT standards in an evolving cybersecurity landscape. The updates to SFU IT standards are aligned with\nWhat’s Next: The SFU Strategy\nand\nSFU’s digital transformation goals\n, and are designed to enhanced cybersecurity measures and protect research, academic, and business data across the university.\nSFU is upgrading our email system to Exchange Online for better features and stronger security. As part of this change, every third-party application that connects to SFU Mail is considered a “system integration”. According to provincial requirements and the new IT standards, each of these integrations requires a Privacy Impact Assessment (PIA) and a Security Assessment.\nWhat are the key changes starting Summer 2024?\nStarting in the Summer of 2024, SFU Mail will only connect with third-party apps/tools that have received a PIA and Security Assessment and have been approved for use in SFU's business, teaching, or research-critical activities. Any existing connections between SFU Mail and non-approved external tools/applications will stop working when your SFU Mail account is migrated to Exchange Online.\nWho will be affected by these changes?\nThe changes will impact any member of the SFU community (e.g. staff, faculty, researchers, students, sponsored/role accounts, etc.) who currently use a third-party/external tool or application that connects to their SFU Mail for email or calendar-related activities. This includes, but is not limited to, tools and applications that access your SFU Mail information:\nEvent or meeting booking (e.g. Calendly, Doodle AG)\nProject coordination (e.g. Asana)\nProductivity tools (e.g. Notability)\nContact management tools (e.g. HubSpot)\nEmail plug-ins/add-ins\nEmail clients (desktop or mobile applications)\nAny other connections that sync with or change your SFU Mail inbox/calendar or Exchange contacts\nNot sure if this affects you?\nDo a self-check to see if this impacts you\n(1-3 min.)\nWhich third-party tools or applications can be requested for approval?\nAny external tool or application that is critical for SFU’s teaching, research, or general business functions can be requested for approval. For example:\nAn application that sends emails using an SFU email account.\nSoftware that connects to your advising team’s mailboxes to manage appointment bookings, used for coordinating student advising.\nExternal tools or apps that will not be considered for approval (or for delay to SFU Mail migration) are typically used for personal preferences. For example:\nA calendar app on your phone is used for convenience to view all your SFU Mail calendar information\nA personal productivity tool that organizes and schedules tasks/events on your SFU Mail calendar\nHow do I know if an external tool/application is approved for university use?\nVisit our webpage on\nIntegrations with Microsoft 365\nto view approved applications. If your external tool/app is not listed on that webpage, it hasn’t been approved and will not work with SFU Mail on Exchange Online.\nWhat is the approval process?\nTo have a third-party tool or application approved to integrate with SFU Mail, it should be\ncritical for the university’s teaching, research, or business operations\n. This process does not apply to tools chosen based on personal preference.\nTo request approval to use an email client (desktop or mobile):\nSubmit a request to IT Services\n.\nA Security Assessment will be needed to determine if your Email Client can be approved. IT Services will provide further information after you submit your request.\nTo request approval for a connection to a third-party app/tool:\nSubmit a request to IT Services\n. This will initiate a review with IT Services, and you will be contacted with more information.\nIf your request proceeds, you will need to either:\nUpdate an existing\nPrivacy Impact Assessment\nand Security Assessment for compatibility with Exchange Online.\nInitiate a new\nPrivacy Impact Assessment\nand Security Assessment through Archives and Records Management. The time required varies; typically, it ranges from 1-6 months, but could be longer due to high demand in Summer 2024.\nAfter your Privacy Impact Assessment and Security Assessments are complete,\nsubmit your app/tool integration request to IT Services\n.\nLooking for FAQs on SFU Mail Upgrade? See\nMigration FAQs and Common Issues\n.\nLooking for support? Send a support ticket using the\nSFU Mail - Report Migration Issue\nform.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9107&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9107", "title": "SFU Mail Migration: External Apps/Tools Changes and FAQs", "article_id": "9107" }, { "clean_body_text": "IT Professional Services\nIT Service Delivery and Support\nOVERVIEW\nIT support for faculties operating their own IT Support group. Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support.\nDETAILS\nFACULTY OF APPLIED SCIENCE (FAS)\nThe Faculty of Applied Sciences (FAS) IT team provides technical support to the School of Engineering Science, School of Sustainable Energy Engineering, Mechatronic Systems Engineering, and Dean’s Office. We maintain the teaching labs and support research labs in these schools. We also provide technical support to FAS faculty, staff, students, and visitors with their computing needs.\nFAS IT Support\nSchool of Computing Science\nThe\nSchool of Computing Science\nis supported by the\nCS technical support team\n. We maintain the\nComputing Science Instructional Labs (CSIL)\nincluding the\nMPCS\nlabs as well as supporting\nCS research labs\n,\nfaculty\n,\nstaff\n,\nstudents, and visitors\nwith their computing needs.\nSome services used by members of our school are supported by SFU IT Services, most of which can be found in the SFU\nservice catalogue\n.\nIf you are not sure who provides support for your problem, submit a request to Computing Science technical support here, and we will point you in the right direction if we can't help you ourselves. Provide what details you can in order to assist us in addressing the issue more efficiently.\nComputing Science IT Support\nFACULTY OF ARTS AND SOCIAL SCIENCES (FASS)\nThe Faculty of Arts and Social Sciences Information Systems (FASS IS) team provides technical support to staff, faculty and graduate students in all departments, schools, and programs in the faculty. We maintain and support computing in teaching labs, research labs, departmental classrooms, meeting rooms, offices, and support users working remotely. We also provide technical support to visitors & guests, and audio-visual assistance for special events. If you’re a member of the FASS community, you can find more information about FASS IS here:\nhttps://www.sfu.ca/fass/faculty-staff/portal/is-tracs.html\n(login required)\nContact the FASS IS team via the Request Service button on this page (preferred), or email\nfasshelp@sfu.ca\nwith details about technical issues you are experiencing, or services you would like to request. We will provide timely assistance or direct your request to the appropriate IT team if we can’t solve your issue ourselves.\nFASS IS Support\nFACULTY OF ENVIRONMENT (FENV)\nThe Faculty of Environment team provides technical support to staff, faculty and students within the Faculty of Environment. We maintain the teaching labs and support research labs in these schools. We also provide technical support to Faculty of Environment faculty, staff, students, and visitors with their computing needs.\nFENV IT Support\nFACULTY OF SCIENCE\nThe Faculty of Science team provides technical support to staff, faculty and students of the Faculty of Science. We maintain the teaching labs and support research labs in these schools. We also provide technical support to Faculty of Science faculty, staff, students, and visitors with their computing needs.\nDepartment of Molecular Biology and Biochemistry (MBB)\nThe Department of Molecular Biology and Biochemistry (MBB) IT team provide technical support to staff, faculty and students of the department.\nMBB IT Support\nRelated Services / Offerings (4)\nFaculty of Applied Sciences (FAS)\nFaculty of Applied Science IT Support\nFaculty of Arts and Social Sciences (FASS)\nFaculty of Arts and Social Sciences IT Support\nFaculty of Environment (FENV)\nFaculty of Environment IT Support\nFaculty of Science\nFaculty of Science IT Support", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9134&SIDs=970" ], "tags": [ "computer", "computer-science", "science", "molecular", "biology", "biochemistry", "it", "applied", "academic", "help", "help-desk" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9134", "title": "Academic Department IT Support", "article_id": "9134" }, { "clean_body_text": "Students\nHow-To Guides\nOverview\nThis article describes how to preserve your email messages as you graduate or transition away from studying or working at the university.\nWhat happens to my emails after leaving SFU?\nWhy use Mozilla Thunderbird?\nPART A. Install Thunderbird and sync your SFU Mail\nPART B: Copy your SFU Mail messages to another location\nTroubleshooting Tips\nWhat happens to my emails after leaving SFU?\nIf you are a\nstudent (includes Alumni), staff, or faculty member leaving SFU for any reason other than retirement,\nyour SFU Computing account will be converted into an\nSFU Limited Access ID account\none year after your last active term (student) or end date (staff/faculty). Consequently, your SFU Mail account will be destroyed and its contents will no longer be recoverable. IT Services will send an email reminder 90 days, 45 days and 30 days prior to contents being removed.\nSetup instructions have been provided for the Thunderbird email client which is available for free on Windows, Mac, and Linux.\nHow many emails do you have?\nIf you have a small number of emails you'd like to keep, consider manually forwarding them to your personal email. We also recommend cleaning up your inbox to reduce the number of items that need to be downloaded and transferred over.\nWhy use Mozilla Thunderbird?\nMozilla Thunderbird is a free, open-source application that is available to everyone on Windows, Mac and Linux. Other applications, such as Outlook, may require licensing that may no longer be available after leaving the university.\nIf you still have access to Outlook for Desktop and more comfortable with Outlook, consider visiting Microsoft Support on\nExport emails, contacts, and calendar items\nto preserve email content.\nAlternatively, if you have a preference on using another email application, you can transfer or export your email messages using any of the\napproved email applications\nwithin the grace period.\nPART A. Install Thunderbird and sync your SFU Mail\nSTEP 1. Install Thunderbird\nVisit the\nThunderbird website\nto download the latest version of the Thunderbird email client for your computer.\nSTEP 2. Setup SFU Mail on Thunderbird\nTo set up your SFU Mail account on Thunderbird, see\nour guide for signing into Thunderbird\n.\nOnce all folders are populated, they will continue to sync with your SFU Mail account as messages are sent, received or moved. There is a progress bar at the bottom of the window to indicate how many messages are being downloaded from the email server. If you don't see all your folders, see our\ntroubleshooting tips\n.\nDepending on your internet connection and the number of messages you have, the download process can take upwards of several hours. Allow the downloading of messages to be fully complete before proceeding to the next step.\nPART B: Copy your SFU Mail messages to another location\nSTEP 3. Determine if you want to copy your messages to another platform or save them locally on your computer\nAfter setting up your SFU account on Thunderbird and downloading all your messages, you'll need to determine where you'd like to save a copy of your messages for future access:\nOn another email platform, such as Gmail\nLocally on your computer, in the Local Folders mailbox in Thunderbird\nCopying your messages to another email has the benefit of allowing you to access these messages on your preferred platform. However, it can take a significant amount of time for the third-party email server to complete the transfer process.\nLooking for resources to setup your personal email account on Thunderbird?\nThunderbird uses IMAP to connect to other email providers. Here are some resources from popular email providers:\nGmail:\nhttps://support.mozilla.org/en-US/kb/thunderbird-and-gmail\nOutlook:\nhttps://support.microsoft.com/en-us/topic/set-up-email-in-mozilla-thunderbird-8-0-f4726a9e-64d3-4494-9260-5762597fd1a6\nApple Mail (iCloud):\nhttps://support.apple.com/en-us/102525\nCopying your messages to the local mailbox on Thunderbird can be done more quickly. However, you'll only be able to access these messages locally on the computer you completed the setup with.\nSTEP 4. Save a copy of your messages\nWe recommend creating a new folder on your third-party email platform or local folders mailbox (right click \"Local Folders\" > New Folder...) to copy your messages over. Then use the copy function (right click > Copy to >\nmailbox folder name\n) to copy messages or folders over to the other mailbox.\nAfter transferring your messages, you may wish to keep Thunderbird installed until your mailbox expires.\nFIPPA Considerations for Staff and Faculty Members\nDepending on the content within your SFU email messages, the storage of those messages on external email servers hosted outside of Canada can be a potential violation of BC FIPPA. Should you wish to migrate messages from your SFU email account, transfer them to the Local Folders mailbox within Thunderbird.\nFor more information on BC FIPPA, visit\nhttps://www.sfu.ca/archives/foipop.html\nTroubleshooting Tips\nIf the folders are still not showing,\ntry collapsing and expanding the list using the \"arrow\" beside the account name\n(e.g., \"demo1@sfu.ca\"). When the arrow is clicked again to expand the list, your folders should now be displayed. Note that the folder contents may still be in the process of being transferred, and you may need to click on each folder to ensure that the transfer is still being carried out.\nIf you have completed the above and are still not seeing your folders show,\nyou may need to subscribe to the mailboxes:\nClick the\nSettings\nicon and navigate to\nPreferences > Account Settings\n.\nSelect\nSynchronization & Storage\nand click the\nAdvanced...\nbutton.\nClick the arrow beside the account name to expand the list of folders. You will also see a Download column with dots (not downloaded) and checkmarks (downloaded). If needed,\nclick the dots\nunder the Download column for the folders you wish to download. Once done, click\nOK\n.\nThose folders should now show up under your account in the Mailbox screen.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9192&SIDs=957" ], "tags": [ "sfu-mail", "alumni", "leaving-sfu", "preserving-email" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9192", "title": "Preserving Email Content After Leaving SFU", "article_id": "9192" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nCopilot\nReady to learn more about Copilot? See our highlighted resources for events, courses, and online resources.\nWhat's included?\nLearn More and Stay Updated about Copilot\nMicrosoft Support\nLearning Paths at Copilot Academy\nOnline Events\nSFU Online Courses\nFrequently Asked Questions\nLearn More and Stay Updated about Copilot\nIf you're looking to get hands-on with Copilot Chat & Microsoft 365 Copilot, the\nMicrosoft 365 Copilot Support\npage is your go-to resource to bookmark. It’s full of quick-start guides, video tutorials, and practical tips to help you use Copilot effectively. You’ll find walkthroughs for creating content, automating tasks, and crafting better prompts. Whether you're just getting started or want to sharpen your skills, this site makes it easy to learn at your own pace and apply Copilot to your everyday work.\nMicrosoft Support\nOne of the best ways to get started with Copilot is by trying it out! We encourage you to visit Microsoft's online resource for all things Copilot to try out interactive examples, videos and other content to quickly get started.\nCopilot Support\nLearning Paths at Copilot Academy\nMicrosoft 365 Copilot Academy\nis a learning platform for how to get the most out of Copilot. Whether you're just getting started or looking to deepen your skills, the Academy offers a curated collection of on-demand learning paths, videos, and interactive resources designed to help you work smarter with AI-powered tools.\nLearn at your own pace, exploring topics on:\nHow to use Copilot in everyday workflows\nBest practices for prompting and productivity\nReal-world scenarios and demos\nTips for staying secure and responsible with AI\nMicrosoft Copilot Academy\nOnline Events\nWhether you're just starting with Copilot or looking to deepen your expertise, the events website for Microsoft offers a rich catalog of free, on-demand training sessions tailored to a wide range of roles—from IT and HR to marketing, finance, and executive leadership.\nThese sessions feature expert-led demos, real-world use cases, and practical guidance to help you unlock the full potential of Copilot’s AI capabilities. You can learn at your own pace, discover how Copilot integrates with your daily workflows, and gain actionable insights to boost productivity and innovation.\nAttend Learning Events\nSFU Online Courses\nJust getting started with Copilot Chat and Microsoft 365 Copilot at SFU? Check out our SFU specific courses that brings together all our overviews and in a 30 minute course.\nCopilot Chat\nIntroduction to Copilot\nFrequently asked questions\nI don't see Microsoft 365 Copilot in the desktop versions of my Office apps (such as Word, Excel, Outlook...etc).\nMicrosoft 365 Copilot relies on the latest versions of Office apps (Word, Excel, Outlook...etc) to work correctly. To download the latest version visit your Microsoft 365 account at SFU via the\nMicrosoft 365 portal\n. If your device is also managed by your IT team at SFU (and you cannot install the latest versions yourself), ensure they have installed the Microsoft 365 version of Office apps and not older versions (such as Office 2019/2022).\nI just got access to Microsoft 365 Copilot but don't see it. How Long does it take to become available?\nMicrosoft 365 Copilot should become available immediately on the web version of Microsoft 365 apps (such as Word Online, Excel Online...etc) after it's been assigned to your SFU account. However, it may take up to a day for it to become available in the desktop versions or apps. If you don't see it appear within those time frames, sign-out, fully close each app, and then sign back in.\nRelated Articles (6)\nCopilot Agents\nExplore how to use Copilot Agents to expand and tailor your experience within Microsoft Copilot.\nCopilot Chat\nLearn about Copilot Chat, a generative AI assistant on the Microsoft 365 platform that is available to everyone at SFU.\nGetting Started with Microsoft 365\nHow to sign up and get started with Microsoft 365 apps.\nIntroduction to Prompts in Copilot\nGet familiar with the basics of constructing good prompts and learn about a few prompt engineering techniques so you get the most out of your questions to Copilot.\nMicrosoft 365 Copilot\nLearn more about Microsoft 365 Copilot (a personalized productivity AI assistant) at SFU.\nPrivacy and Security Guidance for using Microsoft 365 Copilot\nLearn about privacy and security guidance for using Copilot at SFU.", "duplicate_urls": [], "tags": [ "Microsoft-Copilot", "AI" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9283", "title": "Additional Learning Resources for Copilot", "article_id": "9283" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nFor Ticketing Agents\nOVERVIEW\nA list of ticket categories and their associated ticket type.\nDETAILS\nAcademic Department IT Support\nFaculty of Applied Science (FAS)\nAcademic Department IT Support\nFaculty of Communications Arts and Technology (FCAT)\nAcademic Department IT Support\nFaculty of Education (EDUC)\nAcademic Department IT Support\nFaculty of Environment (FENV)\nAcademic Department IT Support\nFaculty of Health Sciences (FHS)\nAcademic Department IT Support\nFaculty of Science (SCI)\nAcademic Department IT Support\nFaculty of Social Science (FASS)\nAdministrative and Business\nAlumni and Advancement\nAdministrative and Business\nAuxiliary Systems\nAdministrative and Business\nBusiness Capability and Process Automation\nAdministrative and Business\nData, Reporting and Analytics\nAdministrative and Business\nEnterprise Application SRS Support\nAdministrative and Business\nFacilities Services\nAdministrative and Business\nFaculty Information Systems\nAdministrative and Business\nFinancial and Procurement Systems\nAdministrative and Business\nGraduate and Postdoctoral Systems\nAdministrative and Business\nHuman Resource Systems\nAdministrative and Business\nMedical and Health Systems\nAdministrative and Business\nPolling and Surveys\nAdministrative and Business\nResidence and Housing\nAdministrative and Business\nSafety and Risk Services\nAdministrative and Business\nStudent Information Systems\nA/V and Media\nMass Communications and Emergency Notifications\nWeb Services\nDesktop Support\nHardware Lifecycle Services\nManaged Devices\nSoftware and Application Distribution\nInformation Security\nIdentity and Access Management\nInformation Security\nPhoto Identification\nInformation Security\nSecure Computing\nInformation Security\nSecurity Consulting and Education\nInformation Security\nSecurity Policy and Compliance\nInfrastructure\nBusiness Continuity and Disaster Recovery\nInfrastructure\nData Centre Services\nInfrastructure\nDatabase Management\nInfrastructure\nIntegration Services\nInfrastructure\nMonitoring and Alert Management\nInfrastructure\nNetwork and Connectivity Management\nInfrastructure\nServer and Storage Management\nInfrastructure\nServer and Storage Management (2)\nIT Professional Services\nInfrastructure Administration\nIT Professional Services\nIT Communications and Documentation\nIT Professional Services\nIT Service Delivery and Support\nIT Professional Services\nITS Ticket General\nIT Professional Services\nProject Management Support\nResearch\nInstitutional Research and Planning\nResearch\nResearch Administration Systems\nResearch\nResearch Computing\nTeaching and Learning\nAcademic Technology and Support\nTeaching and Learning\nLearning Management\nTeaching and Learning\nLecture Capture", "duplicate_urls": [], "tags": [ "itsm", "Ticket", "Category", "Type" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9292", "title": "Ticket Categories and Types", "article_id": "9292" }, { "clean_body_text": "Hardware Lifecycle Services\nAsset Management\nStandard Device Acquisition\nOVERVIEW\nComputer hardware available to order for yourself or an identified user. Selections are categorized into two categories (\nEveryday\nor\nTask-Intensive\ncomputing) and two device profiles (Laptop\nor Desktop\n)\n.\nDimensions to consider when selecting hardware should include:\nPortability\nSpace Efficiency\nRequirements for Remote Work\nPerformance\nErgonomics\nCost Efficiency\nWe recommend selecting a device profile that best suits the work persona of the user as laid out in the\nHybrid Work Program\nframework. Laptops are preferred for team members whose persona includes remote work provisions.\nOrder Computer\nNOTE:\nThis page outlines SFU’s standard computing device options. Please note that your unit may have additional rules regarding device orders. IT Services is aware of the following:\nVPFA Staff (all units within VPFA)\n: Only Windows devices can be ordered as standard. If VPFA staff wish to order Mac devices, they must submit an exception request through the\nCustom Device Ordering\nprocess.\nEveryday Laptops and Desktops\nEveryday devices are designed for the needs of the majority of users who engage in typical computing tasks like document editing, email, web browsing and general productivity software. Everyday devices are generally more budget-friendly compared to Task-Intensive, making them accessible to a wider range of users.\nEveryday Laptops\nThe best devices for most users who require a portable solution.\nUsers who want to attend meetings or travel with their computers\nUsers on HR hybrid work program, with remote work arrangements\nUsers who primarily work with documents, web browsing and need to make video calls\nEveryday Windows Laptop\nEveryday macOS Laptop\nEveryday Desktops\nThe best devices for most users working primarily on campus.\nHigh performing, cost effective solution\nUsers who primarily work with documents and web browsing\nUsers who only require a computer at one designated location\nPersona 1 of HR hybrid work program\nA monitor or other accessories may be required to use this equipment.\nEveryday Windows Desktop\nIncludes wired keyboard and mouse\nMonitor recommended\nEveryday macOS Desktop\nIncludes wireless keyboard and mouse\nTask-Intensive Laptops and Desktops\nTask-Intensive are specialized computers designed for users who engage in computationally intensive and mission-critical tasks, such as 3D modeling and rendering, scientific simulations, video editing, CAD (Computer-Aided Design), and professional content creation. Task-Intensive are built with a focus on stability, reliability, and long-term performance to ensure they can handle continuous, demanding workloads without failure.\nTask-Intensive Laptops\nThe best choices for users working on resource intensive applications and activities who need to convenience of a mobile system.\nExceptional performance and portability\nUsers on HR hybrid work program, with remote work arrangements\nUsers who are 3D modelling, running multi-variant data analysis, rendering video graphics, etc.\nTask-Intensive Windows Laptop\nTask-Intensive macOS Laptop\nTask-Intensive Desktops\nThe best devices for most users working primarily on campus.\nExceptional performance and cost effective solution\nUsers who only require computers at one designated location\nUsers who are 3D modelling, running multi-variant data analysis, rendering video graphics, etc.\nA monitor or other accessories may be required to use this equipment.\nTask-Intensive Windows Desktop\nIncludes wired keyboard and mouse\nMonitor recommended\nTask-Intensive macOS Desktop\nIncludes wireless keyboard and mouse\nMonitor recommended\nRelated Articles (1)\nPeripherals and Accessories\nSelection of recommended peripherals and accessories to enhance use of computer equipment.", "duplicate_urls": [], "tags": [ "computer", "device", "itservices", "facilities", "finance", "VPFA", "buy", "ancillaries", "acquisition", "Managed-Devices" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9312", "title": "Standardized Computers", "article_id": "9312" }, { "clean_body_text": "Hardware Lifecycle Services\nAsset Management\nStandard Device Acquisition\nOVERVIEW\nA selection of commonly needed computer accessories to enhance the usefulness of a workspace.\nMonitors\nDocking Stations\nOther Accessories\nOrder Accessories\nMONITORS\nRecommended accessory for desktop users and mobile users wishing to work on larger or additional screens.\nMonitors come in two categories:\nStandard\nVideo Conferencing (include components like a built-in camera, speakers and network or USB hub)\n24\" Standard Monitor\n24\" Video Conferencing Monitor with built-in hub\n34\" Curved Video Conferencing Monitor with built-in hub\nDOCKING STATIONS\nRecommended\naccessory for mobile users.\nDocking stations allow mobile users to connect to external monitors, wired network connections and other wired peripherals like keyboards, mice, cameras and headsets.\nDocking Station\nThunderbolt Docking Station for Mac\nOTHER ACCESSORIES\nOther productivity accessories.\nMultiport Adapter\nWireless Keyboard and Mouse\nCorded USB Headset\nUSB-C AC Adapter\nRelated Articles (1)\nStandardized Computers\nSelection of recommended computer hardware.", "duplicate_urls": [], "tags": [ "computer-accessories", "computer-keyboard", "mouse", "docking-station", "monitor", "computer-monitor", "device", "Dock", "webcam", "acquisition" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9313", "title": "Peripherals and Accessories", "article_id": "9313" }, { "clean_body_text": "Telephone and Switchboard\nThe Telephone Switchboard offers directory assistance and operator assistance to the SFU community. As most outgoing calls from the University have 778-782-3111 as the advertised caller ID, the Switchboard acts as a catch-all for a wide variety of inquiries and requests.\nCAMPUS DIRECTORY\nSFU Campus Building\nSFU Campus Address\nSFU Campus Switch Board\nBurnaby Campus\nSimon Fraser University\n8888 University Drive\nBurnaby, BC V5A 1S6\nCanada\n778-782-3111\nVancouver Campus\nSimon Fraser University\n515 West Hastings Street\nVancouver, BC V5B 5K3\nCanada\n778-782-3111\nMorris J. Wosk Centre for Dialogue\nSimon Fraser University\n580 West Hastings Street\nVancouver, BC V6B 5K3\nCanada\n778-782-5800\nSegal Graduate School of Business\nSimon Fraser University\n500 Granville Street\nVancouver, BC V6C 1W6\nCanada\n778-782-5013\nAlexander Centre - Bartlett Gallery\nSimon Fraser University\n300 - 611 Alexander Street\nVancouver, BC V6C 1E1\nCanada\n604-253-3599\nSurrey Campus\nSimon Fraser University\n205 - 13450 102nd Street\nSurrey, BC V3T 0A3\nCanada\n778-782-3111\nSurrey E Campus\nSimon Fraser University\n10285 University Drive\nSurrey, BC V3T 0N1\nCanada\n778-782-7727\nPHONE DIRECTORY\nIf you cannot view the PDF file, you may need to install\nAdobe Acrobat Reader\n(free download)\nSFU Green Pages\n- PDF Departmental Listing\nSFU Yellow Pages\n- PDF Alphabetical Listing\nGET HELP\nEmail addresses are available through\nCampus Email Directory", "duplicate_urls": [], "tags": [ "operator", "switchboard", "phone-directory", "sfu-directory", "campus-directory", "sfu-phone-directory", "sfu-campus-directory", "sfu-campus-address", "sfu-burnaby", "sfu-surrey", "sfu-vancouver", "ABOUT THIS SERVICE" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9329", "title": "Telephone Switchboard", "article_id": "9329" }, { "clean_body_text": "Administrative and Business\nBusiness Capability and Process Automation\nEnterprise Service Management\nOVERVIEW\nDETAILS\nwhat is servicehub?\nServiceHub is an IT service management solution that provides a list of services users can access, knowledge articles about how things work and a means for support teams to organize, track and collaborate through to provide help to users with problems they encounter using SFU systems or tools.\nwhat kind of information can I find on Servicehub?\nYou can find information about services and systems that IT Services support or facilitate access to. Many articles are how-to or self-help in nature so you can learn how to use the many tools available at SFU.\nhow do i find what i am searching for?\nThere are a couple of ways to find articles or services in ServiceHub. The best option is to use the search bar at the top right of the webpage. There is also one in the center of the ServiceHub landing page. If you want to refine your search, you can focus it by clicking on the triangle beside the Globe icon and select between All, Knowledge Base or Service Catalog. In most cases, searching All is fine.\nYou can search for the most relevant information based on your role at SFU.\nAlternatively, you can use a search engine (e.g. Google, DuckDuckGo, Yahoo, etc.) to find knowledge articles.\nDO I NEED TO SIGN IN TO USE SERVICEHUB?\nIt is best practice to sign in to use any system at SFU. For ServiceHub specifically, most information students, faculty and staff may need to find is public. But there are articles, services and support avenues that only work when you are signed in. To sign in, click the Sign In link in the upper right corner.\nhow do I know if I'm signed into servicehub?\nYou'll see your name in the upper right corner of the page.\nSOMETHING ISN'T WORKING AS I EXPECTED. HOW DO I GET HELP?\nFirst, make sure you are signed into ServiceHub. Check to see if there is a Service Outage. If the service you are having trouble with is reported as being out, try again when the scheduled outage ends or follow the directions included in the outage. If the service is not scheduled for an outage or there is no outage report, click on the\nGet Help\nbutton to fill out a support ticket.\nI can't log in! How do i get help?\nThere are many reasons why you may not be able to sign in to submit a support ticket. If you are experiencing trouble signing in, you can open a ticket by clicking on the Can’t Log In button. Be sure to include an external email address or phone number the Service Desk team can reliably contact you at.\nI need help urgently and don’t have time or ability to file a ticket. What do I do?\nIf your matter is urgent, it is best to\ncall (778-782-8888)\nor\nvisit your local IT Services help desk\n. If you have dedicated IT support for your department or faculty, reach out to them.\nServiceHub Ticketing Application FAQ\nFor FAQs on ServiceHub Ticketing App (TDNext) for ticketing agents and technicians, please\nvisit this article\n.\nRelated Articles (1)\nHow to gain access to ServiceHub Ticketing App (TDNext)\nThis article describes how to gain access to ServiceHub Ticketing App (TDNext).", "duplicate_urls": [], "tags": [ "how-to", "FAQ", "servicehub", "faculty", "Student", "staff" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9337", "title": "ServiceHub - Frequently Asked Questions", "article_id": "9337" }, { "clean_body_text": "Infrastructure\nIntegration Services\nOVERVIEW\nA real-time data repository containing a subset of student data for the use of ITS supported systems. Data is accessed via secured APIs.\nIncludes:\nData provisioning from goSFU\nRelated services:\ngoSFU, Student Services Data Mart (SSDM), Salesforce, OASIS, eTRACS, IDCARDs, BAA Tableau reports and the Data Warehouse (EDWBI).\nDETAILS\nData Hub - Tables Inventory - List of Available Tables\nData Hub - Data Request for APIs (for ATS Developers)\nSFU Data Hub", "duplicate_urls": [], "tags": [ "Data-Hub", "DataHub", "Data-Mart", "Big-Data", "Data-Warehousing", "Data-Warehouse" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9344", "title": "Data Hub", "article_id": "9344" }, { "clean_body_text": "Software and Application Distribution\nMicrosoft\nCopilot\nHow your data is protected while using Microsoft 365 Copilot\nResponsible Use of Copilot at SFU (S.A.F.E-A.I)\nData Hygiene while using Microsoft 365 Copilot\nSFU Privacy Office Advisory\nHow your data is protected while using Microsoft 365 Copilot\nMicrosoft 365 Copilot and Copilot Chat are covered by same the\nenterprise data protection (EDP)\nthat protects your emails and documents in OneDrive/SharePoint, so you can confidently work using the privacy and security features that safeguard your data.\nWhile using Copilot:\nYour privacy is preserved\n: Your data is only used to support your work, never to train AI models. Privacy protections align with global standards like GDPR and ISO/IEC 27018.\nSFU organizational policies apply\n: Copilot respects your existing access controls (such as sensitivity labels and sharing permissions) so you're in control of the content you want share with it. If you haven't provided access to something, Copilot won't have access to it either.\nYou're guarded against AI risks\n: Protections are in place to help prevent harmful content, prompt injections, and copyright issues, so you can use Copilot confidently.\nYour data powers your experience, not the AI model\n: Prompts, responses, and data are accessed through the same mechanism (Microsoft Graph) that protects your emails and content to generate relevant answers for you, but are not used to train foundation models.\nInterested in learning more? See more details about:\nData Privacy and Security for Copilot Chat\nData Privacy and Security for Microsoft 365 Copilot\nResponsible Use of Copilot at SFU\nAs you use Copilot (or any AI solution) it's important to keep in mind that these tools are designed to be very human-like but are not human. They may not consider the same ethical implications or commitments that you might have and do not have the same responsibilities.\nDuring your interactions, you should remain critical of results while understanding the strengths, weaknesses, and limitations of these tools. Below, are several guiding principals from an SFU perspective that can help you responsibly engage with AI. Also see our\ndeep-dive\ninto these topics so you can use AI in a confident and thoughtful way.\nS.A.F.E-A.I.\nSecure\nAI systems must protect personal data and be built with strong safeguards against unauthorized access. Security ensures that information is handled responsibly throughout the system’s lifecycle and that robust security controls are in place to prevent abuse.\nUse only university-reviewed systems when entering personal information into AI tools, to ensure compliance with institutional privacy and security standards.\nConduct\nPrivacy Impact Assessments (PIAs)\nfor new AI solutions, and update PIAs if they have significantly changed.\nApply security safeguards proportional to\ndata sensitivity\n.\nWhile evaluating AI solutions, choose privacy-protective technologies.\nAccountable\nOrganizations must remain answerable for how AI systems are developed and used. This includes ensuring decisions can be traced, data is used legally, and people — not machines — are ultimately responsible.\nYou remain accountable for content generated by AI solutions you use, including the impacts of its use elsewhere.\nResponses from AI generated content must not be treated as a source of authority.\nIf you are an SFU employee, do not use AI to collect personal information from public sources (such as websites, social media...etc.) except where specifically authorized and only after informing the individuals whose data is being collected.\nUnderstand that when AI generates information about a specific person—even if it's guessed or inferred—it still counts as personal data and must be handled according to privacy laws.\nEnsure that any personal information entered into AI systems is handled in accordance with the original Collection Notice and relevant privacy obligations, including the\nFreedom of Information and Protection of Privacy ActLinks to an external site.\nor applicable university policies for your area.\nWhen considering AI solutions identify the impacts they could have on individuals or groups. Evaluate if it will be necessary for your purpose and not merely convenient.\nFair\nAI should treat individuals equitably and avoid bias in outcomes. Fairness means ensuring that no group is unfairly advantaged or disadvantaged by automated decisions.\nEnsure the content you curate while using AI does not amplify biases or violate human rights, accessibility, or fairness obligations you have at the university.\nExplainable\n(Transparency)\nTransparency in AI builds trust and enables scrutiny. Users must be able to understand how AI systems work, verify their outputs, and justify decisions informed by AI.\nYou are responsible for verifying responses provided by AI. If you are unable to verify and explain results, then consider not using them.\nYou remain responsible for the execution and transparency of decisions informed or made by AI Solutions.\nEnsure AI generated content doesn't falsely impersonate or misrepresent you, others, or any other additional commitments you have (such as copyrighted content).\nBe transparent when others are interacting with AI generated content created vs. human generated content.\nMark outputs with significant impact as AI-generated.\nClearly inform people when AI is used in decision-making, with recourse options available.\nAuditable\n(Safety & Reliability)\nAI systems must be regularly reviewed to ensure reliability and safety. Auditing allows issues to be identified early and supports responsible oversight and continuous improvement.\nIf you are using an AI solution, ensure results or content it generates adheres to legal commitments, code of ethics, or other responsibilities you have in your role at the university. It will be incumbent on you to audit your use of AI in a reliable and safe manner. AI itself cannot take responsibility.\nWhen developing and supporting AI solutions that will be used by others, understand your responsibility to maintain them in a reliable and safe manner. Establish regular audits and testing to ensure your AI solution does not cause harm (such as disinformation, hate speech, or violent/illegal instructions).\nRemain informed about the limitations of AI solutions you use and assess whether they are suitable for your use. AI systems can provide inaccurate results if they aren't built for your context.\nInclusive\nAI systems should be designed to serve people of all backgrounds and abilities. Inclusivity means considering diverse needs to promote accessibility, representation, and equal participation.\nPrioritize AI solutions that are designed to be accessible and supportive of people with diverse abilities, ensuring everyone can use and benefit from them.\nAvoid AI marginalizing groups or individuals; ensure datasets and outputs reflect diversity and equity.\nLearn more about\nresponsible AI in our deep-dive article\n.\nData hygiene while using Copilot\nWhen you're using Microsoft 365 and tools like Copilot, it's easy to forget how much information you're actually sharing and storing. That’s why it’s important to keep your data clean and organized. By being mindful about how you share files, label sensitive content, and manage old documents, you can make sure you're working safely and smartly. Here are a few simple ways to stay on top of your data hygiene while using Microsoft 365.\nGuarding Against Oversharing\nMicrosoft 365 is a great platform for collaboration and productivity, however, content owners may inadvertently share more content than they need (often called \"\nOversharing\n\"). It will be important to consider the following when sharing content on the Microsoft 365 platform:\nPick the right level of access for each link you make when you share a document. For example, you can share your work with\nanyone, only with people in your organization, or only the people you choose\n.\nIf you create \"Anyone\" links that can be shared publicly, set an\nexpiry date on the link\n. This means that your links will stop working after at time you define. This can help ensure that content isn't shared forever and reduces the burden of managing links overall.\nRegularly review your links using the\n\"My Content\"\nfeature in the M365 portal. Under the \"Shared\" tab, you can filter through all the links you've made and who can use them. You can also change or delete any links that you don't need or want anymore.\nFor an in-depth overview of how each link works while sharing information see:\nHow shareable links work in OneDrive and SharePoint in Microsoft 365\n.\nClassifying Sensitive Data\nAs an AI companion, Copilot Chat will be able to interact with documents and content that you share with it or have the permission to view while using \"Work\" mode with the\nMicrosoft 365 Copilot\nversion. As a result, it may review documents that contain sensitive information such as:\nPersonal Information: Such as names, addresses, phone numbers, personal email addresses, social security numbers, etc.\nConfidential or Sensitive Content: Including proprietary business information, financial details, legal documents, or any other information intended to be kept private\nFor documents that contain sensitive information, practice\nSFU's guidelines for data\n. This can include:\nData minimization\n: Where documents and content only contain the amount of data needed for a specific task.\nPrincipal of least privilege\n: Where data is only shared with other SFU employees in alignment with their role and duties.\nPracticing Data Lifecycle Management\nRegularly review and remove documents or content that are no longer needed in Microsoft 365. For documents that need to be archived and retained in the long term for legal reasons, store them in the appropriate location identified by your department. For example, store the final version of Word document in a network file-share or other system that has been identified as the archive space for your area.\nFor more guidance about file lifecycle management in Microsoft 365, see the following recommendations from the SFU Archives and Records Management department:\nFile lifecycle management in OneDrive\nFile lifecycle management in MS Teams\nAdvisory Notice from the SFU Privacy Office on the use of Microsoft 365 Copilot\nIn using this service, you agree to limit the upload, prompt, submission, or provision of access to documents or information that contains or includes personal (non-business contact information) or confidential information to this Microsoft 365 Copilot AI companion that is not strictly necessary. We urge all users to exercise caution and ensure that any personal information disclosed or used within the Microsoft 365 Copilot AI is done so in strict accordance with the Collection Notice under which the information was originally collected.\nFor greater clarity Personal Information: may include student names, private non-business addresses, non-work related phone numbers, non-work related email addresses, social security numbers, employment or education history, etc. For a more expansive list of personal information data elements please see: https://www.sfu.ca/content/dam/sfu/policies/files/information_policies/I10-11/I10.11 Schedule 1 - May 29 2021.pdf\nFor greater clarity Confidential or Sensitive Content: Including regulated data, proprietary business information, financial details, legal documents, or any other information that is confidential in nature regarding the university.\nPlease avoid relying on any responses from this Microsoft 365 Copilot AI companion to make decisions concerning individuals unless you have verified the accuracy of the information provided to, and statements provided by, this Microsoft 365 Copilot AI companion.\nShould you have any inquiries or concerns regarding the appropriate use of this platform, please contact the SFU Microsoft 365 team via the ITS Service Hub at\nhttps://servicehub.sfu.ca/\n.\nWe would like to caution users about the responsible use of Microsoft 365 Copilot AI. While AI enhances search and productivity capabilities, and user experience, it is essential to be mindful of its potential consequences. Please consider the following when providing prompts to the AI :\nEnsure that personal information entered into prompts is done in accordance with the Collection Notice under which that information was collected. If any personal information is entered, please ensure that it is handled responsibly, in accordance with any Freedom of Information and Protection of Privacy Act (RSBC 1996, c.165) and university policy related obligations you may have.\nAs AI can inadvertently amplify misinformation. Users should critically evaluate information and cross-reference information generated with reliable sources to verify the accuracy of search results.\nAI algorithms may unintentionally reflect biases. Be aware that search results can carry inherent biases, and it's crucial to critically evaluate information generated by AI.\nPlease be advised that all prompts entered into Microsoft 365 Copilot AI products, as well as the responses generated, are stored within the system regardless of how these responses are subsequently used or handled.\nIt is your responsibility to adhere to these guidelines to maintain the privacy and security of personal information you have access to.\nRelated Articles (4)\nAdditional Learning Resources for Copilot\nResources and learning paths that can help you get started with Microsoft 365 Copilot.\nApproved AI tools at SFU\nInformation about, and guidance on the use of, the approved AI tools at SFU.\nIntroduction to Prompts in Copilot\nGet familiar with the basics of constructing good prompts and learn about a few prompt engineering techniques so you get the most out of your questions to Copilot.\nMicrosoft 365 Copilot\nLearn more about Microsoft 365 Copilot (a personalized productivity AI assistant) at SFU.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9356&SIDs=1335" ], "tags": [ "Microsoft-Copilot", "AI", "What's Included in this Article?" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9356", "title": "Privacy and Security Guidance for using Microsoft 365 Copilot", "article_id": "9356" }, { "clean_body_text": "Desktop and Mobile Device Support\nOVERVIEW\nGeneral purpose computer labs are available to students at each of the three campuses. Most student computer labs are equipped with PC and Mac computers, standard software, and printers.\nStandard software\nincludes MS Office and Adobe Reader.\nDETAILS\nAdditional information about available student computer labs can be found by selecting the Campus location below.\nBurnaby\nSurrey\nVancouver\nACCESS REMOTE COMPUTER LABS\nStudents can learn more about how they can access remote computer lab resources based on their role on the here:\nUndergraduate students\nGraduate students\nPROVISION ACCESS FOR STUDENTS TO REMOTE COMPUTER LABS (IT STAFF)\nStudents can access student computer labs from off campus to use on-campus resources.\nMFA\nis required to access computer labs remotely.\nRemote Lab Access\nRelated Articles (2)\nStudent Computer Labs - Remote Access for Graduate Students\nRemote access to the computer labs as a graduate student.\nStudent Computer Labs - Remote Access for Undergraduate Students\nRemote access to the computer labs as an undergraduate student.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9359&SIDs=964" ], "tags": [ "multifunction-printer", "desktop-computer", "desktop-PC", "Windows", "printer", "software", "standard-software", "remote-desktop", "remote", "Student", "mac", "students", "computer-lab" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9359", "title": "Student Computer Labs", "article_id": "9359" }, { "clean_body_text": "Desktop and Mobile Device Support\nManaged Devices\nOVERVIEW\nWith a remote desktop connection (also known as RDP), you remotely control an on-campus workstation by sending mouse clicks, movements and other desktop commands over the internet. RDP is a great way to access your on-campus desktop but comes with the technical overhead of maintaining an on-campus workstation.\nRemote desktop connections are a convenient way to connect to on-campus computers (such as an office PC or Mac) from a remote computer (such as a business laptop at home).\nMFA and SFU VPN are Required\nFrom Off-Campus, MFA and SFU VPN are required to access remote desktop for Windows:\nBe signed in to\nSFU's virtual private network\n(SFU VPN) before connecting to an on-campus computer.\nEnsure your SFU account is enrolled in\nmulti-factor authentication\n(MFA).\nDETAILS\nWindows Remote Desktop and WebWake\nThe SFU WebWake system is a utility that allows you to wake your on-campus computer up from anywhere in the world. It was designed for the purpose of systems maintenance, as well as to give individual staff and faculty users the ability to turn on their computers while helping SFU to meet sustainability objectives in the realm of power savings. See\nWebWake Help\nfor more information.\nSFU faculty and staff\nare able to remotely connect to on-campus\nmanaged Windows computers\nby using\nSFU's Virtual Private Network\nand Microsoft's Remote Desktop Protocol along with WebWake.\nRemotely Connect to a Windows Machine\nMac Remote Desktop\nSFU faculty and staff\nare able to remotely connect to on-campus\nmanaged Mac computers\nby using\nSFU's Virtual Private Network\nand Apple's built-in Screen Sharing app.\nRemotely Connect to a Mac Machine", "duplicate_urls": [], "tags": [ "remote-desktop", "rdp", "guacamole" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9360", "title": "Remote Desktop", "article_id": "9360" }, { "clean_body_text": "Overview\nThis article describes how to share, open, and remove shared folders from Outlook for Windows (Outlook 2021, M365). It is intended for individuals who are using the new\nSFU Mail with Exchange Online experience\n. If you're using the previous version of SFU Mail, please see\nSharing Mail Folders: Outlook for PC\n.\nShare your mailbox and mailbox folder(s)\nOpen and add a shared mailbox folder\nRemove a shared mailbox folder\nTroubleshooting\nKnown Limitations:\nShares to maillists are not possible; only individual email addresses are permitted.\nSFU Mail vs. SFU Mail with Exchange Online\nOwners\ncan only share folder permissions with other individuals in the same environment. For example, if the folder owner is using SFU Mail with Exchange Online, they can only share their folders with other individuals who are also using SFU Mail with Exchange Online.\nNot sure which SFU Mail you're using? See the \"How do I know if I've been migrated?\" section in\nWe're Upgrading SFU Mail\n.\nDetails\nSharing your mailbox folder in Outlook\nTo share your mailbox folder, you'll need to do the following in sequence:\nGrant sharing permissions for your top-level mailbox\nGrant sharing permissions to your mailbox folder(s)\nGranting sharing permissions for your mailbox\nRight click your email address and select\nFolder Permissions:\nIn the Properties window, select\nAdd...\nSearch for and add the individual(s) you'd like to grant access to. Then click OK.\nGrant them with Permission Level, Read, Delete items, and Write set to \"None\". Grant them\nFolder visible\n. Then select\nOK\n.\nGranting sharing permissions for your mailbox folder(s)\nThe process to grant sharing permissions for your mailbox folders is similar to granting permissions to your mailbox:\nRight click the folder and select\nProperties\nSelect the\nPermissions\ntab in the Properties window. Then select\nAdd...\nSearch for and add the individual(s) you'd like to grant access to.\nWhen granting permissions to this folder, you may want to give them the following permissions or higher:\nReviewer\n: reviewers can read your messages\nNonediting Author\n: nonediting authors can read your messages and drop messages into a folder\nIf the folder is a subfolder,\nrepeat steps 1-4 for each folder\nthe subfolder is nested in.\nOpening a mailbox folder that's been shared with you\nSelect\nFile\nSelect\nAccount Settings\nSelect your account then click\nChange...\nSelect\nMore Settings\nSelect the\nAdvanced\ntab.\nClick\nAdd...\nEnter the recipient's name or email address.\nSelect the correct owner if you get more than one result. Then click OK.\nSelect\nOK\nto finish.\nThe shared folder will appear under your list of accounts on the left.\nRemoving a shared mailbox\nSelect\nFile\nSelect\nAccount Settings\nSelect your account then click\nChange...\nSelect\nMore Settings\nSelect the\nAdvanced\ntab.\nSelect the account and click\nRemove\n. You'll be asked to confirm the removal of the mailbox.\nTroubleshooting\nIssue\nCause\nTry the following\nOutlook stops responding after adding shared mailbox\nAppears to be a client-side issue.\nOutlook will resume function after waiting\nMake sure Outlook app is up to date\nError message \"Cannot expand the folder\"\nPermissions have not yet had a chance to synchronize to the client.\nClose and re-open Outlook.\nOverview\nThis article describes how to share, open, and remove shared folders from Outlook for Windows (Outlook 2021, M365). It is intended for individuals who are using the new\nSFU Mail with Exchange Online experience\n. If you're using the previous version of SFU Mail, please see\nSharing Mail Folders: Outlook for PC\n.\nSFU Mail with Exchange Online experience\nSharing Mail Folders: Outlook for PC\nShare your mailbox and mailbox folder(s)\nOpen and add a shared mailbox folder\nRemove a shared mailbox folder\nTroubleshooting\nShare your mailbox and mailbox folder(s)\nShare your mailbox and mailbox folder(s)\nOpen and add a shared mailbox folder\nOpen and add a shared mailbox folder\nRemove a shared mailbox folder\nRemove a shared mailbox folder\nTroubleshooting\nTroubleshooting\nKnown Limitations:\nShares to maillists are not possible; only individual email addresses are permitted.\nKnown Limitations:\nKnown Limitations:\nShares to maillists are not possible; only individual email addresses are permitted.\nShares to maillists are not possible; only individual email addresses are permitted.\nSFU Mail vs. SFU Mail with Exchange Online\nOwners\ncan only share folder permissions with other individuals in the same environment. For example, if the folder owner is using SFU Mail with Exchange Online, they can only share their folders with other individuals who are also using SFU Mail with Exchange Online.\nNot sure which SFU Mail you're using? See the \"How do I know if I've been migrated?\" section in\nWe're Upgrading SFU Mail\n.\nSFU Mail vs. SFU Mail with Exchange Online\nWe're Upgrading SFU Mail", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9416&SIDs=957" ], "tags": [], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9416", "title": "Sharing and Opening Shared Mail Folders - Outlook for Windows", "article_id": "9416" }, { "clean_body_text": "Students\nHow-To Guides\nOVERVIEW\nThis article describes the how to sign into SFU Mail with sponsored accounts:\nSign into SFU Mail on Web Browser with Sponsored Accounts\nSign into SFU Mail on Outlook Desktop with Sponsored Accounts\nSign into SFU Mail on Web Browser with Sponsored Accounts\nEncountering errors when signing in?\nTry clearing your browser cookies or use another web browser, then following the guide below. Alternatively, try signing into SFU Mail using your browser's incognito or private mode.\nNeed to sign into multiple mailboxes?\nBe sure to use different browsers for each SFU Mail account you need to sign into. For example, you may want to use Firefox to monitor SFU Mail on your personal account while also using Google Chrome to monitor SFU Mail on your sponsored account.\nTo sign into SFU Mail on web browser:\nGo to\nhttps://outlook.office.com\n, or select the button:\nVisit outlook.office.com\nEnter your\nSponsored Account's SFU Email\n, SFUComputingID@sfu.ca. Then, select\n.\nEnter your\nSponsored Account's Computing ID\nand\npassword\n, then select\nS\nign In\n.\nUSING A SHARED SPONSORED ACCOUNT OR DELEGATE LOGIN?\nIf you're using a\nshared sponsored account\n, you may be able to sign in using delegate login (only if this feature has been enabled for the sponsored account by the sponsor/owner).\nTo use delegate login, enter the delegate login format\nSponsoredAccountComputingID:YourComputingID\n(e.g, itshelp:sfuacc) as the username. Then, enter\nyour password and MFA code to your personal SFU account\n. For details, visit\nDelegate Login for Shared Sponsored Accounts\n.\nIf your sponsored account is enrolled in MFA, you'll be asked to enter the\nMFA code\nto the sponsored account.\nCongratulations! You've signed into SFU Mail on web browser on your sponsored account.\nSign into SFU Mail on Outlook Desktop with Sponsored Accounts\nWant to install Outlook Desktop?\nOutlook Desktop is part of Microsoft 365, which is\nonly available to current SFU staff, faculty and students\nand requires you to sign into your own SFU account. By default. sponsored accounts don't have the standard A3 licensing required for Microsoft 365 desktop apps. Alternatively,\nOutlook on Web Browser\nis available to all SFU Mail users.\nFor instructions, visit\nSign into SFU Mail on Desktop\n.\nTo sign into SFU Mail on Outlook Desktop:\nLaunch Outlook and enter your\nSponsored Account's SFU Email\n, SFUComputingID@sfu.ca. Then, select\nConnect\n.\nNot being prompted to connect? You may need to add as another account.\nTo set up as another account on Outlook Desktop:\nWindows\nMac\nLaunch Outlook and go to the\nFile\ntab on the top-left corner.\nLaunch Outlook and go to the\nTool\ntab on the top-left corner. Then, select\nAccounts...\nSelect\nAdd Account\n.\nSelect the +\n(plus symbol)\non the bottom-left corner. Then, select\nAdd Email Account\n.\nFollow the steps as shown on your desktop. If you would like a guide, start at\nStep 1\non this guide.\nIf you are prompted to select an account type, select\nMicrosoft 365\n. Otherwise, skip this step.\nEnter your\nSponsored Account's Computing ID\nand\npassword\n, then select\nSign In.\nIf your sponsored account is enrolled in MFA, you'll be asked to enter the\nMFA code\nto the sponsored account.\nUSING A SHARED SPONSORED ACCOUNT OR DELEGATE LOGIN?\nIf you're using a\nshared sponsored account\n, you may be able to sign in using delegate login (only if this feature has been enabled for the sponsored account by the sponsor/owner).\nTo use delegate login, enter the delegate login format\nSponsoredAccountComputingID:YourComputingID\n(e.g, itshelp:sfuacc) as the username. Then, enter\nyour password and MFA code to your personal SFU account\n. For details, visit\nDelegate Login for Shared Sponsored Accounts\n.\nSelect\nDone\n.\nCongratulations! You've signed into SFU Mail on Outlook Desktop.\nFor a list of available guides, see\nSFU Mail - How-To Guides\nor Microsoft Training Center on\nOutlook on the Web (Videos)\nor\nOutlook for Windows and Mac (Videos)\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9509&SIDs=957" ], "tags": [ "email", "login", "Sponsored-Accounts", "SFU" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9509", "title": "Sign into SFU Mail with Sponsored Accounts", "article_id": "9509" }, { "clean_body_text": "Email Distribution Lists\nOverview\nBelow are common questions about Simplelists: a service that provides a way to enable group discussions over email that include non-SFU members.\nDETAILS\nHOW DO I FIND OUT MORE INFORMATION ABOUT SIMPLELISTS?\nSee the\nEmail Distribution Lists service page\nabout Simplelists at SFU. The vendor also has support and information at their\nhomepage https://www.simplelists.com\nSIMPLELISTS APPEARS TO BE A FEE-FOR-SERVICE TOOL. IS THERE A COST TO USE THE SERVICE?\nSFU has an account with Simplelists. Any email address can participate in a list as a member, but if you wish to host a list with a @lists.sfu.ca email address you must be an SFU Account holder and request access from the\nEmail Distribution Lists service page.\nDOES SFU HAVE AN ENTERPRISE LICENSE FOR SIMPLELISTS?\nYes. As an SFU Account holder, you can request access from the\nEmail Distribution Lists service page.\nSHOULD I USE CAMPAIGNER OR SIMPLELISTS FOR SENDING EMAILS TO EXTERNAL STAKEHOLDERS?\nThere are three ways to manage email lists at SFU, Campaigner or Simplelists are for any email list that contains at least one external member (an address that is not in \"sfu.ca\"). If your email is for non-marketing, internal communications to sfu.ca email addresses, use\nSFU Maillist\ninstead.\nIf your message is at all marketing related such as advertising events, services, programs, broad outreach to large groups of people with no discussion between those members, Campaigner is the best tool as it meets all the requirements for allowing people to manage their subscriptions in marketing messages. It is one-way messaging only: from you to the members.\nSimplelists' primary use case is groups of people who need to communicate as a group. For example, a researcher who is an expert in a topic at SFU that wants to host a discussion on that topic with people at other institutions in Canada or worldwide. Think of a discussion forum where all the members can interact. Functionally Simplelists will perform a similar role to something like Google Groups email forums, but provides an email address that shows the discussion is being hosted at SFU with an email address in the form:\nlistname\n@lists.sfu.ca\nHOW DO I CREATE or manage LISTS IN SIMPLELISTS?\nFirst, as an SFU Account holder you must request an account in order to host one or more lists. Request access at the\nEmail Distribution Lists service page.\nOnce you have access, see help at the vendor's website:\nhttps://www.simplelists.com/support/\nHOW DO I ADD/REMOVE EMAILS IN SIMPLELISTS?\nFirst, as an SFU Account holder you must request an account in order to host one or more lists. Request access at the\nEmail Distribution Lists service page.\nOnce you have access, see help at the vendor's website:\nhttps://www.simplelists.com/support/\nWhat are approved uses of SIMPLELISTS? Are there limitations to its use?\nSimplelists is intended to help the University support its research and academic mission where communication with non-SFU account holders requires email. List approvals will be subject to the lists being\nrelated to the activities of the University\nProperly representing the membership and ownership of the list, not appearing to represent another entity\nusing list names that use appropriate language without language that profanity, is intentionally misleading, or otherwise problematic as a public SFU service\nLists that are misrepresentative, misleading, or use offensive language may be removed or disabled by the administrators of the SimpleLists service\nRelated Services / Offerings (1)\nEmail Distribution Lists\nTools that provides the ability to send email messages to multiple email addresses using a list or a group.", "duplicate_urls": [], "tags": [ "email", "maillist", "create-maillist", "external", "list", "listserv", "simplelists", "distribution" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9537", "title": "Simplelists", "article_id": "9537" }, { "clean_body_text": "Students\nOVERVIEW\nIf your credit or debit card has been charged, yet the corresponding balance does not appear in your PaperCut account, please adhere to the following procedure.\nDETAILS\nHOW TO REQUEST A REFUND OR CREDIT\nTo initiate a refund or credit request, please follow these steps:\nCreate a ticket\n, ensuring to include the following details:\nUse \"PaperCut Transaction Issue\" as the brief description.\nYour computing ID.\nThe approximate date and time of the transaction(s).\nThe amount of the transaction(s).\nProvide a screen capture or photo of your bank statement depicting the transaction(s).\nSpecify whether you would like the transaction(s) to be reversed or reflected in your PaperCut balance.\nRelated Articles (4)\nPaperCut FAQ\nFrequently asked questions about PaperCut.\nPrinting & Cash Loading Locations\nLocations for printing and adding printing credit using cash.\nRefund Policy\nPaperCut refund policy and how to request a refund.\nTransferring Printing Funds\nTransfer printing funds to another student.\nRelated Services / Offerings (1)\nPaperCut is the printing service for SFU & FIC students, available in computer labs and libraries across all three campuses.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9819&SIDs=955" ], "tags": [ "Papercut", "Student", "printing", "payment", "credit", "refund" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9819", "title": "Credit Card Transaction Issues", "article_id": "9819" }, { "clean_body_text": "Students\nOVERVIEW\nThis article describes how to re-share a calendar as a solution to shared calendars no longer working after the SFU Mail upgrade to Exchange Online.\nPART A: Receive the Shared Calendar Invitation\nPART B: Re-instate your Shared Calendar\nHow to Re-share a Calendar\nDO YOU KNOW THE OWNER OF YOUR SHARED CALENDAR?\nYou will need to know who is the\nowner of the shared calendar\nbefore proceeding.\nIn some cases, you may be able to check who is the calendar owner by taking the following steps:\nCreate a\nNew Event\nSelect\n\"\"\nGo to\nScheduling Assistant\nSee if there is a\nuser who cannot be removed\nunder Required Attendees. This most likely is the Calendar Owner.\nNote\n: If the owner of the shared calendar is no longer reachable, send a request ticket on\nIT ServiceHub\n.\nNote\n: Both the Calendar Owner and yourself need to be\nupgraded to Exchange Online\nfor shared calendars to work properly.\nNote\n: Please use\nSFU Mail on Browser\nwhile following this guide. Other email applications, such as Thunderbird, may not be able to add the calendar via invitation link.\nPART A: Receive the Shared Calendar Invitation\nTake note on the\nCalendar Name\nand\nCalendar Owner\n(i.e., on a piece of paper or text file). Keep this as reference to prevent any accidents.\nReach out to the\nCalendar Owner\nand ask to\nre-add your permissions\non the shared calendar.\nThe\nCalendar Owner can take the following steps\nto accomplish this:\ni. Select the\nCalendar View.\nii. Hover over the Shared Calendar and select\n\"...\" > Sharing and permissions.\niii. Select the\nTrash bin\nnext to any SFU accounts that are encountering issues with your shared calendar.\niv. Enter the\npreviously removed SFU accounts\n. Then,\nselect the account\n.\nv. Change permissions per your business need. Then, select\nShare\n.\nvi. Congratulations! Your users should receive an email on the calendar invitation.\nPART B: Re-instate your Shared Calendar\nOnce the Calendar Owner has re-shared your permissions, you should\nreceive an email invitation\nto the shared calendar.\nTo re-instate your shared calendar, you can complete the following steps\n:\n1. Ensure that you have the\nshared calendar email invitation\nfrom your Calendar Owner.\n2. Select the\nCalendar View\n.\n3. Hover over the Shared Calendar and select\n\"...\" > Remove.\n4. Select\nRemove\n.\n5. Go back to your\nshared calendar email invitation\nand select the\n\"Accept and view calendar\"\nbutton on the email.\n6. Congratulations! You've re-instated your shared calendar. It should appear on your\nCalendar View\n.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9838&SIDs=957" ], "tags": [ "email", "calendar", "calendar-sharing", "exchange", "upgrade" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9838", "title": "Re-sharing a Calendar", "article_id": "9838" }, { "clean_body_text": "Students\nOVERVIEW\nThis article describes how to re-add a shared mail folder or mailbox as a solution to shared mail folders/mailboxes no longer working after the SFU Mail upgrade to Exchange Online.\nHow to re-add a shared mail folder or mailbox\nNote\n: Both the Folder Owner (or Shared Mailbox) and yourself need to be\nupgraded to Exchange Online\nfor shared folders to work properly.\nNote\n: Please use\nSFU Mail on Browser\nwhile following this guide to ensure a smoother experience.\nTo re-add a shared mail folder or mailbox:\n1. Take note on the\nFolder Name\nand\nFolder Owner\nor Shared Mailbox\n(i.e., on a piece of paper or text file). Keep this as reference to prevent any accidents.\n2. Hover over the shared\nFolder Owner / Shared Mailbox\nand select \"\n...\n\" >\nRemove Shared Folder\n.\n3. Hover over your\nFolders\nand select \"\n...\n\" >\nAdd shared folder or mailbox\n.\n4. Enter the\nFolder Owner's / Shared Mailbox's name\nor\nemail address\n. Then, select\nAdd\n.\n5. Congratulations! You've re-added a shared mail folder or mailbox.\nThe\nFolder Owner / Shared Mailbox\nshould appear near the bottom. Select it to expand any\nshared folders\nyou have permissions to.", "duplicate_urls": [ "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9950&SIDs=957" ], "tags": [ "email", "shared-folders", "sharing-folders", "exchange", "upgrade", "shared-mailbox" ], "url": "https://sfu.teamdynamix.com/TDClient/255/ITServices/KB/ArticleDet?ID=9950", "title": "Re-add a shared mail folder or mailbox", "article_id": "9950" } ]