knowledge

Do you have any ongoing discount code for Bison pro or Caddy Pro now? No, discount code is only offered at a limited time window on our website. 
How far can I go on a single charge? The range depends on each bike model and several other factors such as the weight of the rider, the type grade of he terrain, wind speed and direction, tire pressure, temperature, cargo, etc. The average range on a fully charged battery is between 30 and 65 Miles. To get the best possible range the rider must pedal along with the P.A.S. Riding on throttle alone will considerably reduce the milage.
What's maximum speed? All models have a limited speed of 20 MPH on pedal assist to comply with Class 2 classification, meaning they can be ridden on most public roads and the rider does not require any special license.
How long does it take to fully charge a depleted battery? Typical battery full charging time is 5 hrs.
Do I need a special license or register my vehicle with the DMV? License is not required at this time by law, as long as the ebike is Class1 or Class 2. Insurance is optional but not required by law.
What's the maximum weight capacity? Payload varies depending on the model. Typical maximum payload range on trikes goes from 250 to 330 Lbs, this includes any additional cargo.
What kind of warranty do your trikes have? Each vehicle has a limited warranty for 1 year from the time of the purchase. Consult your warranty terms in your user manual for more details.
What happens if my vehicle requires service or a repair while it is under the warranty? Trikes require similar maintenance than regular bicycles such as chain tension adjustment, lubrication, screws and nuts re-torque etc. However there are certain components that given the case may require directly to the repair shop.
I ordered a completed trike. how is it packed? In most cases, the bike comes with one large box already preassembled, however you would need to install some components such as front wheel, fenders, handlebar and lights. Trikes are usually shipped in 3 boxes and require full assembly.
How long will the order be shipped out? It usually takes from 3-5 days after placing your order.
Where do you ship? We ship inside the continental USA. Shipping to Canada and Mexico would be possible but extra shipping and customs fees would be involved and need to be covered by the purchaser.
Can I stop by your warehouse and pick up my order? Yes. Let us know 48 hrs prior to your planned visit and we will make sure to have your order ready. We also provide fully assembly service with additional cost.
Do you offer any financial help for someone with poor credit? We do not offer any financial help or financing options for customers with poor credit. However, we give extra discount on our demo trikes.
How hard is it to put together? Do you charge for tax to Florida and shipping. Who puts it together for 200USD? Does the bison pro include 2 batteries? Can it work with 1 battery? Can you shift the pedals into neutral to use as an a stationary exercise bike? Normally we need to take 3-4hours for assembling the trike. Our technician will assemble it for you if you choose the expert fully assembly service. You can ride your trike immediately once you receive the full assembly service. There's no shipping free if you purchase your trike on our website. The Bison Pro comes with two batteries , but it can work with one battery. These two batteries are independent. Yes, you can shift the pedals into neutral to use as a stationary exercise trike.
What is the warranty? Can this bike operate in inclement weather? What is the range? What is the wattage of the motor? What is the top speed? What is the charging time? The bike has a limited warranty for 1 year from the time of purchase. The bike is designed to operate in most weather conditions, however it is not recommended to use it in extreme weather such as heavy rain, snow, hail, etc. The average range on a fully charged battery is between 30 and 65 Miles. The motor power is 750W and the maximum speed is 20 MPH. The typical battery full charging time is 5 hrs.
I am still deciding and leaning toward lectric xp trike, appreciate your help. We are glad to hear that you are considering our trike. There's no comparison between lectrick xp trike and ours. We focus on high quality market with better safety and stability features. Lectric focuses on lower-end market given the offered price. We are confident that you will be satisfied with your purchase. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to help you make the best decision for your needs.
Can we purchase the bike seat with backrest? Yes, you can purchase the bike seat with backrest.
what does the extended 2 year warranty cover? he extended 2 year warranty covers frame, suspension, motor, controller, charger, and battery. Certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty. Normally we provide 1 year warranty for all our products. There is total 3 year warranty if you purchase extended 2 year’s warranty.
Will this bike keep up with a regular 2 wheel electric bike if I buy one for my partner? Is there any discount if I purchase both at one time? The range and speed of our electric trikes are comparable to regular 2 wheel electric bikes. However, the stability and safety features of our trikes are superior. We do not offer discounts for purchasing multiple vehicles at one time, but we do provide extra accessories free as gift to you, such likes picnic bag, rear bag, metal box or others stuffs, you can check our website what items do you want.
For customers unable to afford the full price or with poor credit: Our website allows customers to select installment payments during the checkout process. If installment payments aren't an option, we provide demo vehicles. Our sales representatives can reach out to you with further information. Typically, demo vehicles are priced at about half the regular cost.
Can the handlebars on the folding Bison S be folded down ? If so what would be ground height to handlebars then be?  Yes, the handlebars on the folding Bison S can be folded down. The ground height to handlebars is 36in
I need to replace the right rear hydraulic disc brake caliper on my Emojo Caddy Pro electric trike. It came with a Zoom brand. What is the specific Zoom model number for a new replacement caliper? Please make sure you need to replace the caliper or brake pads ? Because you have to replace whole rear brake system if caliper issue, but pads are easy and simple.
How do I load and unload my track it weighs 80 pounds? Our trike can be conveniently positioned horizontally in a van. To optimize the fit, simply rotate the handlebar 90 degrees. We provide a custom-designed hitch rack specifically tailored for our tricycles, available for purchase to enhance your transportation experience. The dimension of hitch rack: the diameter is 2in. Btw you can pull the front wheel up to rack , after then you can pull the rear wheel up to rack. We have a video to show how to fold the trike on our YouTube channel.
What are the dimensions of the basket inside at the top and inside at the bottom? The deminsion is 14.5 x 10.5 x 4.5in.              
Test ride: At present, we have offices in Los Angeles, CA, and Orlando, FL, where you can schedule a test ride for our three-wheeled vehicles. Visit our website to book a time slot, but please note that Sundays are excluded.
If you are located in a different area or state, you can find our nearest dealers through our website and call them to arrange an appointment. If there are no dealers close to your location, please provide your details, and we will help you connect with nearby customers who already own our three-wheeled vehicles. They will be able to share their vehicles with you for a test ride.
In the future, if you decide to purchase one of our three-wheeled vehicles, you can also participate in this sharing service and receive rewards for doing so.
Why is your your product higher price compared with others? Our vehicles have a higher price point because they come equipped with advanced features, such as top-quality Bafang motors. These motors offer better performance and durability compared to the ordinary motors used in more affordable vehicles. The target market for tricycles is different from that of bicycles. Tricycle customers tend to place a higher value on safety, stability, and reliable after-sales service, as they often use these vehicles for daily commuting and longer trips.
On the other hand, bicycles are primarily used by young people and students, who tend to prioritize affordability over advanced features. They usually view bicycles as a convenient and economical means of transportation for shorter distances, without placing much emphasis on additional features or after-sales support. As a result, the prices of bicycles are generally lower than those of tricycles with advanced configurations.
Customers are encouraged to share their experiences, photos, and glowing reviews on our Facebook page, which may lead to receiving special gifts as a token of our appreciation.
how do I transport the trike? Does it easily come aport to take in car? We provide a custom-designed hitch rack specifically tailored for our tricycles, available for purchase to enhance your transportation experience. Our trike can be conveniently positioned horizontally in a van. To optimize the fit, simply rotate the handlebar 90 degrees. 
Question: I was trying to order the Bison Pro Trike but it's not giving me the money off. Answer: We are currently not having promotional discount off the trike. For future offers, please subscribe to our mailing list.

Caddy Pro is 31-inch height, Bison S is 28-inch height, Bison Pro is 31-inch height.
All our models use Shimano derailleur.
All trikes have parking brake.
The dimension of hitch rack: the diameter is 2in.
All our models have the throttle function. 
Which of your trikes are foldable and what are the folded dimensions?  Bison pro and Bison s are folding trikes. Bison pro is 42 x 39x 40in and the weight is 123lbs, Bison s it’s 38x 40x 34in, the weight is 86lbs
We can do trade in with more information, such as model, year and pictures.
All our models have 5 levels for pedal assist. 
Bison Pro and Caddy Pro are equipped with fat tires, ensuring exceptional stability and a smooth riding experience.
Bison S have differential only as Bison S is a skinny tire model. 
Chain cover issue: We do not offer chain covers, as the structural design of two-wheeled bikes and three-wheeled trikes differ significantly. Generally, three-wheeled trikes do not encounter this issue.

We have four models: Caddy Pro, Caddy, Bison S, Bison Pro.
Bison pro  and caddy pro both are hydraulic brake.
Bison s and caddy both are cable brake(mechanic brake).

The information of CADDY PRO:
MODEL	CADDY PRO
Motor type	DC Brushless
Motor power	500W
Rated Voltage	48V
Maximum speed	20MPH
Battery range	35Miles
Battery charging time 4 - 6hours
Battery type	Lithium-Ion
Battery capacity	48V/15.6Ah
Dimensions (inch)	74 L X 31 W X 46 H
Frame	Aluminum 6061
Maximum user weight	330lbs
Vehicle weight	90 lbs(with battery)
Transmission type 7-Speed
Front brake type Hydraulic Disc
Rear brake type Hydraulic Disc
Tire size  20 x 4.0" rear / 24 x 4.0" front
Stand over height 18in
Seat to ground height minimum 29in and maximum 37in
Front basket size 14.5 x 10.5 x 5.0 in 
Rear basket size 21 x 17.5 x 10 in
Handlebar height Min: 41in / Max: 47in  
Motor brand: Bafang 
Battery Brand: XNW ( Brand with quality assurance )

Information of CADDY 
Motor type	DC Brushless
Motor power	500W
Rated Voltage 48 V
Maximum speed 20 MPH
Battery range 35 Miles
Battery charging time 4 - 6hours
Battery type Lithium-Ion
Battery capacity 48V/15.6Ah
Dimensions (inch) 74 L X 31 W X 46 H
Frame Aluminum 6061
Max. user weight 330 lbs
Vehicle weight 90 lbs (with battery)
Transmission type 7-Speed
Front brake type Mechanical Disc
Rear brake type	Mechanical Disc
Tire size 	20 x 4.0" rear / 24 x 4.0"  front
Stand over height 18in
Seat to ground Min: 29in /  Max:  37in
Front basket 14.5 x 10.5 x 5.0 in 
Rear basket 21 x 17.5 x 10 in
Handlebar height Min: 41in / Max: 47in  
Motor brand: Bafang 
Battery Brand: XNW ( Brand with quality assurance )
Seat to ground Min: 29in /  Max:  37in
Front basket 14.5 x 10.5 x 5.0 in 
Rear basket 21 x 17.5 x 10 in

Information of BISON PRO
Motor type	DC Brushless
Motor power	750W
Rated Voltage 48 V
Maximum speed on PAS 20 MPH
Battery range 45 Miles
Battery charging time 4 - 6hours
Battery type Lithium-Ion
Battery capacity 48V/23.2Ah
Dimensions (inch) 74 L X 31 W X 46 H
Frame Aluminum alloy
Max. user weight 330 lbs
Vehicle weight 123 lbs (with battery)
Transmission type 7-Speed
Front brake type Hydraulic Disc
Rear brake type	Hydraulic Disc
Tire size 20 x 4.0" rear / 24 x 4.0" front
Stand over height 15in
Seat to ground Min: 27in/Max: 36in
Front basket 14.5 x 10.5 x 4.5 in 
Rear basket 21 x 17.5 x 7.5 in
Handlebar height Min: 41in / Max: 46in  
Motor brand: Bafang 
Battery Brand: XNW ( Brand with quality assurance )

Information of BISON S
Motor type	DC Brushless
Motor power	500W
Rated Voltage 48 V
Maximum speed on PAS 20 MPH
Battery range 30 Miles
Battery charging time 4 - 6hours
Battery type Lithium-Ion
Battery capacity 48V/11.6Ah
Dimensions (inch) 70L X 28W X 40H
Frame Aluminum 6061
Max. user weight 250 lbs
Vehicle weight	86 lbs (with battery)
Transmission type 7-Speed
Front brake type Mechanical Disc
Rear brake type	Mechanical Disc
Tire size 20 x 2.5"
Stand over height 14.5in
Seat to ground Min: 27in /  Max: 36in
Front basket 14.5 x 10.5 x 4.5 in 
Rear basket 21 x 17.5 x 7.5 in
Handlebar height Min: 36in / Max: 42in  
Motor brand: Bafang 
Battery Brand: XNW ( Brand with quality assurance )

Assembly Service:
When you purchase an electric trike from our company, we provide a convenient and hassle-free expert full assembly service, available for customers across all States. Our experienced technicians will professionally assemble your electric trike, ensuring that all components are properly installed, adjusted, and tested before it is shipped to you.
We take care of the shipping as well by sending your fully assembled electric trike on a pallet. This method of shipping ensures that your trike arrives safely and securely at your doorstep, without any damage or need for further assembly. The shipping is absolutely free of charge.
Once you receive your electric trike, you can immediately start enjoying your ride, knowing that it has been expertly assembled and tested by our team. This service saves you time and effort, allowing you to focus on getting the most out of your new electric trike.
Please let me know if you have any other questions or concerns about our expert full assembly service, and I'd be more than happy to assist you.

Warranty
To make a warranty claim, always keep the vehicle model, date of purchase, vehicle serial number, and information from the retailer where you purchased the vehicle handy.

The warranty is limited to the terms listed below:

Frame, Suspension, Motor: 1 year for parts. 
Controller, Charger: 1 year for parts.
Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.

The warranty will be voided by any of the following circumstances:
Failure to follow all directions or recommendations listed in the user manual.
Cycling collision, accidents or vehicle damage caused by careless parking 
Acts in violation of laws 
Failure to register your ebike
DIY repairs on electronics
Abusive use of the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
If the bicycle is used as rental unit 
Damages caused by natural disasters, such as earthquakes, lightning, fire, flooding and other hazards.
Rust and/or paint fading caused by heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
Overloading beyond the recommended capacity .
Damages caused by nails, needles, broken glass , debris, sharp rocks or other foreign objects.
Use of the vehicle for stunts, jumping from ramps, stairs, or elevated ramps.
If vehicle is used in competitions or racing.
Modifications made to the motor, electrical system, suspension frame, and battery.
Use of components not approved by the manufacturer.
Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.



Emojo Phone: 949.878.1518
Emojo Address: 13845 Alton Parkway, B, Irvine, CA92618  USA

Return
We have a 30-day return policy, which means you have 30 days after receiving your EMOJO BIKE to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the ebike must have less than ten (10) miles on the odometer, and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You will also need the receipt or proof of purchase.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
To start a return, you can contact us at support@emojobike.com. If your return is accepted, we will send you a  return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  EMOJO bike is not responsible for the shipping  cost of the packages returned by the customers themselves.
You can always contact us for any return question at support@emojobike.com

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
Product from Unauthorized Resellers
Items damaged by human error
Special or custom orders
Sale items or gift cards
Giveaways or free items 

Shipping and Handling fee for non-quality issue return:
E-Bikes                                  $150/pc for a return
E-Trikes                                  $250/pc for a return
Phone Holder, charger           $15/pc for a return
Front and Rear Basket           $20/pc for a return
E-bike Batteries                     $30/pc for a return

Exchange for new model (Only for Non-quality related products)
This term is only for the unworn, unused, unopened package, the ebike/etrike
must have less than 10 miles on the odometer.
Within 30 days-Same model but different color      $200/pc for the return
Within 30 days-Different model                               $200/pc for the return plus the price difference
Over 30 days                                                              Exchange is no longer possible

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this period, we will refund within 3 business days.
We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, the refund will be automatically processed on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

I purchased a new battery, but it only charges three green and one red light and won’t charge anymore; the same happens with my old battery. When I install my old battery, it turns off, and code E25 appears. Your battery is regular. Error 25 is from the brake.
The Caddy Pro and Bison Pro didn’t have differential because they are fat tire models. It’s not necessary. But the Bison S is the skinny tire. That’s why we added a differential. 

Lost key?	"Buy a new lockbox.
Send back the battery to us to change the lockbox."
Where is the bike manufactured?	Our factory is in China, but we assemble and design in California.
How long it takes to ship bikes or parts?	5 to 7 bussines days.
How do i get the handlebars to screw into the wheel frame?	
What is the minimum height a person must be to ride Caddy Pro?	4'11"
What is the different betwen class 1 or 2 bikes?	Class 1 and Class 2 are similar, the only difference is that Class 2 has a throttle function, but Class 1 doesn't have a throttle function.
Where is the motor on Tricks?	"The motor is on the front tire.
For two wheels, the motor is on the back tire."
What is the difference between Caddy Pro and Caddy?	The Caddy Pro is a hydraulic brake, but the Caddy is a cable brake.
Will the back seat fit on all trikes?	Yes, the back seat is specially designed for trikes.
Can the hitch rack for the trike be equipped with a ramp?	No, it can’t; you need to purchase the ramp separately.
What is the dimension of the hitch rack?	Weight is 32 lbs.
	Dimensions 63 x 36
	Maximum weight is 500 lbs
	The receiver is 2 inch
	Made of Alloy Steel
Do you offer discounts for government and veterans?	No, We don't.
What is the bike class?	All our bikes are class 2
What is the dimension of the battery 15Ah?	W x H x D, 4 x 16 x 3
Can you pedal to add more power, like going up a hill with your bike?	Yes, you can also; all our bikes have a throttle that you can shift up to 7 and easily go up a hill.
What does the number 48 on the front suspension fork of the Emojo bikes?	It shows bikes are 48 Voltage.
How wide is Caddy Pro?	It's 31 inch.
Are the handlebars adjustable on all bikes?	Yes, all handlebars are adjustable.
How can I remove the box on top of the battery without a key?	You want to unscrew all the screws on the top of the battery. That top part should be removable once you have done so; you just have to jank it to remove it so you can install the new one
Is there a hitch rack for two trikes?	No, there isn’t; the hitch rack is only for one trike.
Rear brakes both are leaking on the hydraulic brakes?	
What is the weight limit on the Caddy bench seat?	We usually put two kids for 110 lbs or one adult.
Can you tell me if it’s possible to increase the speed past 20mph, making it a level 3 bike?	No, we can’t increase the speed.
How does it do in the mud? I would use hunting and muddy logging toads.	"The Caddy Pro is one of the best E-Bikes, but it needs to be waterproof, so if you want to use it in muddy logging, I can't guarantee the battery or controller works.
Because if they get wet, then not working."
do you have to have a vehicle driver's license?	You don't need a driver's license for our bikes.
How do I get the pedal off to install a new pedal-assist disc?	Take off the right side chain crank then you can change the pedal.
Rear brakes not function?	
We removed the battery from our Caddy trike to charge it up and tried to put it back on, and it won't go all the way down, allowing the lock to align with the round hole to engage the motor. Is there a trick?	
How do I turn on the headlights?	Just Push the M when the display is turning on; push the + Button then it shows the light is on.
How many years are they expected to run your bikes?	It depends on how you take care of the bike. Our customer has had a bike for six years and still uses it.
Does your battery bike come in a side-by-side tandem model?	The battery is just one piece and is not tandem.
Do you make a trike with a higher-wattage motor?	We don’t.
What is the maximum width of the Emojo Bison S when folded?	The width is 31 inches.