Update knowledge

knowledge

@@ -219,4 +219,46 @@ For returned items or items for exchange, we will need 3-6 business days upon re
 After this period, we will refund within 3 business days.
 We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, the refund will be automatically processed on your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
 
+I purchased a new battery, but it only charges three green and one red light and won’t charge anymore; the same happens with my old battery. When I install my old battery, it turns off, and code E25 appears. Your battery is regular. Error 25 is from the brake.
+The Caddy Pro and Bison Pro didn’t have differential because they are fat tire models. It’s not necessary. But the Bison S is the skinny tire. That’s why we added a differential. 
 
+Lost key?	"Buy a new lockbox.
+Send back the battery to us to change the lockbox."
+Where is the bike manufactured?	Our factory is in China, but we assemble and design in California.
+How long it takes to ship bikes or parts?	5 to 7 bussines days.
+How do i get the handlebars to screw into the wheel frame?	
+What is the minimum height a person must be to ride Caddy Pro?	4'11"
+What is the different betwen class 1 or 2 bikes?	Class 1 and Class 2 are similar, the only difference is that Class 2 has a throttle function, but Class 1 doesn't have a throttle function.
+Where is the motor on Tricks?	"The motor is on the front tire.
+For two wheels, the motor is on the back tire."
+What is the difference between Caddy Pro and Caddy?	The Caddy Pro is a hydraulic brake, but the Caddy is a cable brake.
+Will the back seat fit on all trikes?	Yes, the back seat is specially designed for trikes.
+Can the hitch rack for the trike be equipped with a ramp?	No, it can’t; you need to purchase the ramp separately.
+What is the dimension of the hitch rack?	Weight is 32 lbs.
+	Dimensions 63 x 36
+	Maximum weight is 500 lbs
+	The receiver is 2 inch
+	Made of Alloy Steel
+Do you offer discounts for government and veterans?	No, We don't.
+What is the bike class?	All our bikes are class 2
+What is the dimension of the battery 15Ah?	W x H x D, 4 x 16 x 3
+Can you pedal to add more power, like going up a hill with your bike?	Yes, you can also; all our bikes have a throttle that you can shift up to 7 and easily go up a hill.
+What does the number 48 on the front suspension fork of the Emojo bikes?	It shows bikes are 48 Voltage.
+How wide is Caddy Pro?	It's 31 inch.
+Are the handlebars adjustable on all bikes?	Yes, all handlebars are adjustable.
+How can I remove the box on top of the battery without a key?	You want to unscrew all the screws on the top of the battery. That top part should be removable once you have done so; you just have to jank it to remove it so you can install the new one
+Is there a hitch rack for two trikes?	No, there isn’t; the hitch rack is only for one trike.
+Rear brakes both are leaking on the hydraulic brakes?	
+What is the weight limit on the Caddy bench seat?	We usually put two kids for 110 lbs or one adult.
+Can you tell me if it’s possible to increase the speed past 20mph, making it a level 3 bike?	No, we can’t increase the speed.
+How does it do in the mud? I would use hunting and muddy logging toads.	"The Caddy Pro is one of the best E-Bikes, but it needs to be waterproof, so if you want to use it in muddy logging, I can't guarantee the battery or controller works.
+Because if they get wet, then not working."
+do you have to have a vehicle driver's license?	You don't need a driver's license for our bikes.
+How do I get the pedal off to install a new pedal-assist disc?	Take off the right side chain crank then you can change the pedal.
+Rear brakes not function?	
+We removed the battery from our Caddy trike to charge it up and tried to put it back on, and it won't go all the way down, allowing the lock to align with the round hole to engage the motor. Is there a trick?	
+How do I turn on the headlights?	Just Push the M when the display is turning on; push the + Button then it shows the light is on.
+How many years are they expected to run your bikes?	It depends on how you take care of the bike. Our customer has had a bike for six years and still uses it.
+Does your battery bike come in a side-by-side tandem model?	The battery is just one piece and is not tandem.
+Do you make a trike with a higher-wattage motor?	We don’t.
+What is the maximum width of the Emojo Bison S when folded?	The width is 31 inches.