| |
| """ |
| Email / Ticket System Stub. |
| |
| This module simulates creating a support ticket via email. |
| It is a placeholder — no actual emails are sent. |
| """ |
|
|
| from typing import Dict, Any |
| import datetime |
| import uuid |
|
|
|
|
| class TicketStub: |
| """ |
| A stub ticketing system that generates a fake ticket ID |
| and stores basic info in memory. |
| """ |
|
|
| def __init__(self): |
| self.tickets: Dict[str, Dict[str, Any]] = {} |
|
|
| def create_ticket(self, subject: str, body: str, user: str | None = None) -> Dict[str, Any]: |
| """ |
| Create a fake support ticket. |
| Returns a dictionary with ticket metadata. |
| """ |
| ticket_id = str(uuid.uuid4()) |
| ticket = { |
| "id": ticket_id, |
| "subject": subject, |
| "body": body, |
| "user": user or "anonymous", |
| "created_at": datetime.datetime.utcnow().isoformat() + "Z", |
| "status": "open", |
| } |
| self.tickets[ticket_id] = ticket |
| return ticket |
|
|
| def get_ticket(self, ticket_id: str) -> Dict[str, Any] | None: |
| """Retrieve a ticket by ID if it exists.""" |
| return self.tickets.get(ticket_id) |
|
|
| def list_tickets(self) -> list[Dict[str, Any]]: |
| """Return all created tickets.""" |
| return list(self.tickets.values()) |
|
|
|
|
| |
| stub = TicketStub() |
|
|
|
|
| def create_ticket(subject: str, body: str, user: str | None = None) -> Dict[str, Any]: |
| """ |
| Module-level shortcut. |
| """ |
| return stub.create_ticket(subject, body, user) |
|
|
