File size: 932 Bytes
084325c | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 | from typing import List, Dict, Optional
from openenv.core.env_server.types import Action, Observation
class CustomerSupportObservation(Observation):
"""Observation space for the Customer Support Triage environment."""
active_ticket_id: Optional[str] = None
ticket_content: Optional[str] = None
ticket_metadata: Dict[str, str] = {}
unresolved_count: int = 0
available_departments: List[str] = ["TechSupport", "Billing", "Sales", "Retention"]
available_priorities: List[str] = ["Low", "Medium", "High", "Urgent"]
step_count: int = 0
tickets_summary: List[Dict[str, str]] = []
class CustomerSupportAction(Action):
"""Action space for the Customer Support Triage environment."""
action_type: str # "assign", "ask_user", "escalate"
department: Optional[str] = None
priority: Optional[str] = None
reply_text: Optional[str] = None
escalation_reason: Optional[str] = None
|