## Conversation
### Turn 1
**User**
> We're screening 500 entry-level contact centre agents. Inbound calls, customer service focus. What should we use?
**Agent**
Before I shape the stack — what language are the calls in? That drives which spoken-language screen we use.
_No recommendations this turn (`recommendations: null`)._
_`end_of_conversation`: **false**_
### Turn 2
**User**
> English.
**Agent**
SVAR has four English variants in the catalog: US, UK, Australian, and Indian accent. The choice matters because the screen is calibrated for the accent your callers will hear. Which fits your operation?
_No recommendations this turn (`recommendations: null`)._
_`end_of_conversation`: **false**_
### Turn 3
**User**
> US.
**Agent**
For high-volume entry-level contact centre screening in English US, the right stack layers a spoken language screen, a simulation, and a behavioural fit component:
| # | Name | Test Type | Keys | Duration | Languages | URL |
|---|------|-----------|------|----------|-----------|-----|
| 1 | SVAR Spoken English (US) (New) | K | Simulations | - | English (USA) | |
| 2 | Contact Center Call Simulation (New) | S | Simulations | 15 minutes | English (USA) | |
| 3 | Entry Level Customer Serv - Retail & Contact Center | P,C | Personality & Behavior, Competencies | 19 minutes | Latin American Spanish, German, French, Chinese Simplified _(+10 more)_ | |
| 4 | Customer Service Phone Simulation | B,S | Biodata & Situational Judgment, Simulations | 20 minutes | French (Canada), Portuguese (Brazil), Dutch, Italian _(+7 more)_ | |
_`end_of_conversation`: **false**_
### Turn 4
**User**
> Is the Contact Center Call Simulation different from the Customer Service Phone Simulation?
**Agent**
Yes — distinct products. The Customer Service Phone Simulation is an older bundled solution (B, P, S) combining personality, behaviour, and simulation in one package. The Contact Center Call Simulation (New) is a standalone, newer simulation focused purely on the in-call interaction. Many clients use the new simulation for volume screening and the older solution for finalist-stage depth.
_No recommendations this turn (`recommendations: null`)._
_`end_of_conversation`: **false**_
### Turn 5
**User**
> Perfect — new simulation for volume, old solution for finalists. Confirmed.
**Agent**
Good two-stage design.
| # | Name | Test Type | Keys | Duration | Languages | URL |
|---|------|-----------|------|----------|-----------|-----|
| 1 | SVAR Spoken English (US) (New) | K | Simulations | - | English (USA) | |
| 2 | Contact Center Call Simulation (New) | S | Simulations | 15 minutes | English (USA) | |
| 3 | Entry Level Customer Serv - Retail & Contact Center | P,C | Personality & Behavior, Competencies | 19 minutes | Latin American Spanish, German, French, Chinese Simplified _(+10 more)_ | |
| 4 | Customer Service Phone Simulation | B,S | Biodata & Situational Judgment, Simulations | 20 minutes | French (Canada), Portuguese (Brazil), Dutch, Italian _(+7 more)_ | |
_`end_of_conversation`: **true**_