docs: comprehensively update README and Makefile with multi-tier LLMs, Redis caching, Cohere reranking, Arq workers, and benchmark targets

fix(ui): add missing error handling in index reset except block

feat(ui): add 1-click evaluation log download button in Admin RAGAS portal

docs(benchmark): add REST/worker architecture documentation and 5-case HF readiness benchmark suite

feat(ui): revamp frontend with glassmorphism styling, role-based observability tabs, and live chat termination

feat(backend): integrate Redis workers, persistent model caching, Cohere V2 fallback, and 5x TTFT fast-path RAG

feat: implement Redis session memory and multi-turn conversational RAG with coreference resolution

feat(docs+tests): add architecture diagram to README and mocked workflow unit tests

docs: add Hugging Face Space YAML metadata and live badge

feat(deploy): release Support Docs Copilot for Hugging Face Spaces

feat: add answer confidence scoring

feat: add multi-turn conversation memory

feat: implement JWT authentication with role-based access

feat: strengthen guardrails

feat: add LLM-based query rewriting

fix: normalize logging, error handling, and streaming consistency

test: add golden RAG evaluation benchmark

feat: add auth guardrails and request observability

feat: add cited answers and configurable retrieval

feat: add multi-format ingestion and index lifecycle

feat: add production config and readiness checks

chore: add Docker setup and dependency pins

feat: build Streamlit chat interface for support copilot

feat: add prompt injection guardrails for user queries

feat: add LangGraph self-rag workflow for retrieval and answer validation

feat: implement hybrid document ingestion with Qdrant and FastEmbed

feat: add FastAPI chat endpoints and streaming response support

init: scaffold support docs copilot backend and project structure