paper_csv_mapping_results_ordered.csv

paper_order,pdf_file,cleaned_pdf_name,matched_csv_title,match_score,authors,year,source_title,doi,eid,abstract
1,1-The impact of eWOM adoption of online opinions in online customer communities.pdf,the impact of ewom adoption of online opinions in online customer communities,The impact of electronic word-of-mouth: The adoption of online opinions in online customer communities,84.26966292134833,Cheung C.M.K.; Lee M.K.O.; Rabjohn N.,2008,Internet Research,10.1108/10662240810883290,2-s2.0-45749127825,"Purpose - Web-based technologies have created numerous opportunities for electronic word-of-mouth (eWOM) communication. This phenomenon impacts online retailers as this easily accessible information could greatly affect the online consumption decision. The purpose of this paper is to examine the extent to which opinion seekers are willing to accept and adopt online consumer reviews and which factors encourage adoption. Design/methodology/approach - Using dual-process theories, an information adoption model was developed to examine the factors affecting information adoption of online opinion seekers in online customer communities. The model was tested empirically using a sample of 154 users who had experience within the online customer community, Openrice.com. Users were required to complete a survey regarding the online consumer reviews received from the virtual sharing platform. Findings - The paper found comprehensiveness and relevance to be the most effective components of the argument quality construct of the research model, making them key influencers of information adoption. Research limitations/implications - Only 46 per cent of the variance is explained by the constructs due to its intentional simplicity. This would indicate that there are more actors in motivating information adoption than solely information usefulness. A closer look should be taken at the effectiveness of some of the other motivational factors suggested in the previous research on this topic. Practical implications - The paper outlines ways to effectively promote one's business or cause through online customer communities, as well as general tips for web site and forum moderators for facilitating such presentation in a manner useful to the members of their online communities. Originality/value - This paper is one of the first to develop and empirically test a theory-driven information adoption model for opinion seekers in online customer communities. It also uniquely breaks down and tests the components of argument quality to discern the important motivating factors. © Emerald Group Publishing Limited."
2,2-Enhancing consumer engagement in e-commerce live streaming via relational bonds.pdf,enhancing consumer engagement in e commerce live streaming via relational bonds,Enhancing consumer engagement in e-commerce live streaming via relational bonds,100.0,Hu M.; Chaudhry S.S.,2020,Internet Research,10.1108/INTR-03-2019-0082,2-s2.0-85081309378,"Purpose: Enhancing consumer engagement in e-commerce live streaming is critical for e-commerce operators to build relationships and create consumer loyalty. Using the stimulus–organism–response model and theories from relationship marketing, the authors develop and test an integrative conceptual framework that combines various relational bonds, affective commitment, and consumer engagement. Design/methodology/approach: Using 327 valid responses from consumers of Taobao Live, the authors employed the software Mplus7.0 to evaluate the measurement model and the structural model. Findings: The results empirically demonstrate that social and structural bonds positively affect consumer engagement directly and indirectly via affective commitment, while financial bonds have only an indirect effect via affective commitment on consumer engagement. Practical implications: The findings provide useful insights for e-commerce operators, who should invest in establishing relational bonds and stimulating affective commitment to improve consumer engagement. Originality/value: This study adds to e-commerce research by being one of the first empirical studies on e-commerce live streaming, extends the marketing literature by integrating different relational bonds as antecedents of consumer engagement from the relational perspective, and enriches the affective commitment literature by distinguishing commitment to the online marketplace from commitment to the broadcaster. © 2020, Emerald Publishing Limited."
3,3-Consumer engagement in online brand communities a solicitation of congruity theory.pdf,consumer engagement in online brand communities a solicitation of congruity theory,Consumer engagement in online brand communities: a solicitation of congruity theory,100.0,Islam J.U.; Rahman Z.; Hollebeek L.D.,2018,Internet Research,10.1108/IntR-09-2016-0279,2-s2.0-85041417007,"Purpose: The purpose of this paper is threefold: first, to study the influence of self-brand image congruity and value congruity on consumer engagement in online brand communities (OBCs); second to test whether gender moderates this effect; and third, it also examines the role of consumer engagement as a driver of brand loyalty. Design/methodology/approach: Using an online questionnaire, 443 responses were collected from consumers who are members of at least one OBC on Facebook. Structural equation modeling was used to analyze the data. Findings: The results revealed that both self-brand image congruity and value congruity significantly affect consumer engagement. A positive effect of consumer engagement on brand loyalty was also attained. Third, the results revealed that gender did not moderate the examined relationships. Practical implications: This research integrates and broadens existing explanations of different congruity effects on consumer engagement. This study thus suggests the value of developing their OBCs to exhibit congruence with customers’ self-image and value, which in turn, will contribute to the development of brand loyalty. Originality/value: This research applies congruity theory to examine the impact of self-brand image- and value congruity on consumer engagement in OBCs. Through the establishment of this novel theoretical link, this study furthers insight into the domain of social media marketing. © 2018, Emerald Publishing Limited."
4,4-The effects of blogger recommendations on customers online shopping intentions.pdf,the effects of blogger recommendations on customers online shopping intentions,The effects of blogger recommendations on customers' online shopping intentions,100.0,Hsu C.-L.; Lin J.C.-C.; Chiang H.-S.,2013,Internet Research,10.1108/10662241311295782,2-s2.0-84872899736,"Purpose: Blogging has become part of a consumer's decision making process when shopping online; however, the understanding of blog recommendation's effect on consumer purchase decision is still vague. The purpose of this study is to examine whether the blog reader's trusting belief in the blogger is significant in relation to the perceived usefulness of the blogger's recommendations; and how the blog reader's perceptions influence his/her attitude and purchasing behavior online. The moderating effect of blogger's reputation on readers' purchasing intentions is also tested. Design/methodology/approach: Based on various theories, a model was proposed in this study. A survey involving 327 blog readers as participants was analyzed in the empirical study to investigate whether the usefulness of bloggers' recommendations and trusting beliefs toward blogger had influence on consumers' attitudes and behavioral intentions toward online shopping. Findings: The results indicated that perceived usefulness of bloggers' recommendations and trust had significant influential effect on blog users' attitude towards and intention to shop online. Moreover, the findings showed that different determinants affected the users of perceived-high-reputation and perceived-low-reputation blogs. Originality/value: The findings suggest bloggers' electronic word-of-mouth (eWOM) to be a promising marketing strategy for increasing sales. The marketers should provide free trial products and services to the perceived-high-reputation bloggers who, as valued opinion leaders, will influence and prompt others to shop online through a trusting effect. As for perceived-low-reputation bloggers, the marketing strategists should strive to emphasize the usefulness of products and services being marketed, so these perceived-low-reputation bloggers can focus more on describing the advantages and benefits of products or services discussed in their blogs. © Emerald Group Publishing Limited."
5,5-The value of participation in virtual consumer communities on brand loyalty.pdf,the value of participation in virtual consumer communities on brand loyalty,The value of participation in virtual consumer communities on brand loyalty,100.0,Shang R.-A.; Chen Y.-C.; Liao H.-J.,2006,Internet Research,10.1108/10662240610690025,2-s2.0-33747454618,"Purpose - To examine the effects of consumers' lurking and posting behaviors in virtual consumer communities on specific brand loyalty. Design/methodology/approach - An online survey of a virtual community of Apple computer users was conducted to test a model of involvement, participation, loyalty, trust, and attitudes toward the brand exist in messages within the community. Findings - The causes and effects of lurking and posting differed. Lurking contributed to brand loyalty more than posting did, and the primary purpose of lurking was to look for information regarding product function/performance, instead of satisfying consumers' affective needs. Research limitations/implications - As a result of the limitations in a computer mediated communication environment, virtual consumer communities should be perceived as an arena for weak-tied strangers to communicate for word-of-mouth (WOM) behavior, rather than as a brand community. Practical implications - Although negative messages in a community can hurt brand image, companies should encourage the establishment of communities about their products and encourage consumers to participate in them. Originality/value - Although the importance of virtual communities has been recognized, few studies have been done to examine the business value of consumer communities. Based on perspectives of brand community and WOM behavior, this paper contributes to virtual community and marketing research by clarifying the effects of consumers' lurking and posting behaviors in a consumer community on brand loyalty. © Emerald Group Publishing Limited."
6,6-Marketing mix customer value and customer loyalty in social commerce.pdf,marketing mix customer value and customer loyalty in social commerce,"Marketing mix, customer value, and customer loyalty in social commerce: A stimulus-organism-response perspective",76.8361581920904,Wu Y.-L.; Li E.Y.,2018,Internet Research,10.1108/IntR-08-2016-0250,2-s2.0-85041399455,"Purpose: Based on stimulus-organism-response model, the purpose of this paper is to develop an integrated model to explore the effects of six marketing-mix components (stimuli) on consumer loyalty (response) through consumer value (organism) in social commerce (SC). Design/methodology/approach: In order to target online social buyers, a web-based survey was employed. Structural equation modeling with partial least squares (PLS) is used to analyze valid data from 599 consumers who have repurchase experience via Facebook. Findings: The results from PLS analysis show that all components of SC marketing mix (SCMM) have significant effects on SC consumer value. Moreover, SC customer value positively influences SC customer loyalty (CL). Research limitations/implications: The data for this study are collected from Facebook only and the sample size is limited; thus, replication studies are needed to improve generalizability and data representativeness of the study. Moreover, longitudinal studies are needed to verify the causality among the constructs in the proposed research model. Practical implications: SC sellers should implement more effective SCMM strategies to foster SC CL through better SCMM decisions. Social implications: The SCMM components represent the collective benefits of social interaction, exemplifying the importance of effective communication and interaction among SC customers. Originality/value: This study develops a parsimonious model to explain the over-arching effects of SCMM components on CL in SC mediated by customer value. It confirms that utilitarian, hedonic, and social values can be applied to online SC and that SCMM can be leveraged to achieve these values. © 2018, Emerald Publishing Limited."
7,7-Past purchase and intention to purchase in e-commerce mediation of social presence and trust.pdf,past purchase and intention to purchase in e commerce mediation of social presence and trust,Past purchase and intention to purchase in e-commerce: The mediation of social presence and trust,97.87234042553192,Weisberg J.; Te'eni D.; Arman L.,2011,Internet Research,10.1108/10662241111104893,2-s2.0-78751629923,"Purpose: Purchasing on the internet has unique features that make it different from the traditional shopping process, particularly with regard to its social context. This study seeks to investigate the relationship between past online purchases and purchasing intentions, representing the social context by the notions of social presence and trust. Design/methodology/approach: A sample of 115 working MBA students purchased an item online (but were stopped at the stage of paying), and then completed a questionnaire on social presence and trust. Findings: The results show that past purchasing predicts intentions to purchase and that trust and social presence act as partial mediators. Practical implications: Social context is important for understanding how past behavior affects future purchasing. Designs should therefore enhance social presence and trust. Moreover, it may be beneficial to monitor these mediators to detect potential problems. Originality/value: The study demonstrates the important role of social context in online shopping. In particular, the mediation of trust and social presence between past and future purchasing is determined. © Emerald Group Publishing Limited."
8,8-Web acceptance and usage model goal directed vs experiential web users.pdf,web acceptance and usage model goal directed vs experiential web users,Web acceptance and usage model: A comparison between goal-directed and experiential web users,82.71604938271605,Sánchez-Franco M.J.; Roldán J.L.,2005,Internet Research,10.1108/10662240510577059,2-s2.0-18844460670,"Purpose - To analyse the web acceptance and usage between goal-directed users and experiential users, incorporating intrinsic motives to improve the particular and explanatory TAM (technology acceptance model) value - traditionally related to extrinsic motives. Design/methodology/approach - A survey instrument was used to gather data to test the relationships shown in the research model. Data were collected from a sample of online questionnaires filled out by subscribers located in three discussion-mailing lists - administered by RedIris - about different topics (e.g. experimental sciences, social sciences and humanities). A structural equation modeling (SEM), specifically partial least squares (PLS), is proposed to assess the relationships between the constructs together with the predictive power of the research model. Findings - The empirical development suggests that there is scope for further extension of TAM to adapt to the web-based usage and its profitable consequences. The article may help to further the empirical research and to clarify and examine a web acceptance and usage model. In general, experiential and goal-directed behaviours moderate the key relationships in the model. Experiential and goal-directed users do not weigh extrinsic and intrinsic motives in the same way when on the web. Goal-directed users are more driven by instrumental factors and focused on their decision-making process while experiential users are more motivated by process.. Research limitations/ implications - First, constructs of enjoyment and concentration are used to define flow. However, because of the flow definition's conceptual-vagueness, operationalising the flow construct has been questioned in the previous empirical works. Second, the cross-sectional study is also an important limitation. Since the users' perception and intention can change over time, it is important to measure these quantities at several points of time. Third, the sample sizes are relatively small. Fourth, the model needs to be tested with more objective measures to compare possible divergences. Finally, the model clearly does not include all the relevant variables. Practical implications - The results could be used to explain and to improve the experiential and goal-directed users' experience of being and to return to the web. Originality/value - The value of this study is to reveal the moderating influences of browsing-modes on relationship between flow and TAM-beliefs on the web, and, also, how the flow impacts the attitude and intention to use web between experiential and goal-directed users. © Emerald Group Publishing Limited."
9,9-Effects of customer trust on engagement in live streaming mediating role of swift guanxi.pdf,effects of customer trust on engagement in live streaming mediating role of swift guanxi,Effects of customer trust on engagement in live streaming commerce: mediating role of swift guanxi,95.13513513513514,Guo L.; Hu X.; Lu J.; Ma L.,2021,Internet Research,10.1108/INTR-02-2020-0078,2-s2.0-85103989034,"Purpose: Live streaming commerce, a new form of social commerce where firms integrate with broadcasters, community members and customers in live chat rooms for real-time interaction to help sell products, has become increasingly popular. However, factors that impact the success of live streaming commerce are not fully explored. The purpose of this study is to examine these factors by exploring the relationships among customer trust (i.e., trust in broadcasters, community members, and products) and customer engagement, and the mediating role of swift guanxi. Design/methodology/approach: The authors surveyed 422 customers who have watched Taobao Live, one of the largest live streaming commerce sites in China, and used their questionnaires to test the research model employing partial least squares modeling. Findings: The authors’ results indicate that trust in broadcasters has a positive effect on trust in products and community members, which positively influences trust in products. Additionally, swift guanxi has a fully mediating effect on the relationship between customers' trust in broadcasters and customer engagement. Originality/value: First, from the theoretical perspective, this study comprehensively identifies three types of trust, explores the transfer relationships among trust in broadcasters, community members, and products based on Trust Transfer Theory. In addition, this study examines the mediating influence of swift guanxi on the relationship between customer trust and engagement. Second, from the managerial perspective, the study provides insights to help broadcasters and practitioners use live streaming to facilitate shopping. © 2021, Emerald Publishing Limited."
10,10-Effects of hedonic utilitarian expectations and social influence on continuance intention.pdf,effects of hedonic utilitarian expectations and social influence on continuance intention,The effects of hedonic/utilitarian expectations and social influence on continuance intention to play online games,87.68472906403942,Chang I.-C.; Liu C.-C.; Chen K.,2014,Internet Research,10.1108/IntR-02-2012-0025,2-s2.0-84892414786,"Purpose: The focus in this study is a model that predicts continuance intention of online multi-player games. In this integrated model, the social cognitive theory (SCT) lays out the foundation of two types of pre-use (pre-play) expectations, the flow theory captures the affective feeling with the game as a moderator for the effect from the two pre-use expectations, and subjective norm together with its associated antecedents cover a wide spectrum of social influences. Design/methodology/approach: A questionnaire was designed and pre-tested before distributing to target respondents. The reliability and validity of the instrument both met the commonly accepted guidelines. The integrated model was assessed first by examining its measurement model and then the structural model. Findings: The integration of cognitive, affective and social influence in this model explains a larger amount of variance compared to the competing models and existing studies. Originality/value: Unlike a popular trend that studies predictors of online games from either cognitive or affect angle, the work looks at both together to study how their joint effect is related to continuance intention. This marks an important improvement as cognitive expectations derived from SCT captures the pre-use experience that may be influenced or swayed by sources including those that are inflated or incorrect. By studying flow as a moderator in conjunction with other sources of influence, the authors are able to further the understanding of how the pre-use expectations may be shaped by one's own experience. © Emerald Group Publishing Limited."
11,11-Perceived value and individual differences in acceptance of mobile coupon applications.pdf,perceived value and individual differences in acceptance of mobile coupon applications,Roles of perceived value and individual differences in the acceptance of mobile coupon applications,92.97297297297298,Liu F.; Zhao X.; Chau P.Y.; Tang Q.,2015,Internet Research,10.1108/IntR-02-2014-0053,2-s2.0-84988288787,"Purpose – The purpose of this paper is to examine how consumers’ value evaluation and personality factors influence consumers’ intention to adopt mobile coupon (M-coupon) applications in China. The moderating effect of gender on the relationships between personality factors and consumers’ adoption intention is also tested. Design/methodology/approach – This study conducted a survey to collect data from M-coupon application users. In total, 271 valid responses were analyzed using structural equation modeling (SEM) technology. Findings – The results indicate that perceived value, personal innovativeness, and coupon proneness positively affect consumers’ acceptance of M-coupon applications. Personal innovativeness has more positive impact on behavioral intention for males than for females. However, the differential effects of coupon proneness on behavioral intention are not significant between males and females. In addition, the findings show that perceived convenience, perceived enjoyment, and perceived money savings positively influence perceived value, whereas perceived fees and perceived privacy risk negatively influence it. Practical implications – This study helps M-coupon application providers to identify who is positive toward their services and how to improve consumers’ perceived value of the services, eventually expanding their user base. Originality/value – Prior studies mainly focussed on the usage behavior of M-coupons and overlooked the important role of M-coupon applications in promoting M-coupon use. This research fills this gap. The research findings offer insights into the factors influencing consumers’ behavioral intention to adopt M-coupon applications. Besides, the results of gender’s moderating effect advance the understanding of the differences in males’ coupon usage intentions between the contexts of M-coupon applications and paper-based coupon services, which enrich couponing research. © Emerald Group Publishing Limited."
12,12-Creating e shopping multisensory flow via augmented reality interactive technology.pdf,creating e shopping multisensory flow via augmented reality interactive technology,Creating e-shopping multisensory flow experience through augmented-reality interactive technology,88.26815642458101,Huang T.-L.; Liao S.-L.,2017,Internet Research,10.1108/IntR-11-2015-0321,2-s2.0-85016065844,"Purpose: Drawing on virtual liminoid theory, the purpose of this paper is to examine factors that induce a multisensory flow experience in an e-shopping context through the use of augmented-reality interactive technology (ARIT). Design/methodology/approach: To validate the research framework, a task-based laboratory study was performed. Participants were recruited through a snowball e-mail method and requested to freely and independently use ARIT for clothes fitting in the laboratory, after which they completed a questionnaire; 336 valid responses were received. Findings: Empirical results revealed that three decorating psychological states (sense of body ownership, sense of ownership control, and self-explorative engagement) directly induced a multisensory flow experience. Furthermore, two multisensory factors (sense of self-location and haptic imagery) mediated the multisensory flow experience through these three decorating psychological states. Practical implications: Consumers not only rely on generating self-display for optimal fitting in virtual avatar decoration in an e-shopping context but also concentrate more on expression and control of self-body. As consumers’ decorating psychological states require an ideal form of self-expression, a high degree of autonomy in exploring self-decoration options will create more value for consumers. Considering that expressing and controlling the self-body in addition to self-explorative engagement in virtual avatar decoration will trigger the flow experience in an e-shopping context, increasing the use of multisensory ARIT to trigger decorating psychological states in e-shopping contexts is highly recommended. Originality/value: In this study, a relationship was constructed among virtual liminoid theory, flow theory, and multisensory technology, and an integrated conceptual framework was developed for the relationship between decorating psychological states and multisensory flow experience. © 2017, © Emerald Publishing Limited."
13,13-An exploration of flow during Internet use.pdf,an exploration of flow during internet use,An exploration of flow during Internet use,100.0,Rettie R.,2001,Internet Research,10.1108/10662240110695070,2-s2.0-3543122914,Several authors have suggested that the concept of flow is useful for understanding consumer behaviour in computer-mediated environments. Previous Internet flow research has used self-completion questionnaires. This research uses focus groups to facilitate the identification and discussion of respondents' Internet experience. Explores respondents' awareness and experience of flow. Finds that half of the respondents recognised Internet flow experience and that Internet flow seems to prolong Internet and Web site usage. Identifies several factors that promote or inhibit Internet flow. These factors may help practitioners design Web sites that stimulate flow and encourage users to stay on the site.
14,14-E retailing ethics to customer satisfaction and repurchase intention cultural comparison.pdf,e retailing ethics to customer satisfaction and repurchase intention cultural comparison,E-retailing ethics and its impact on customer satisfaction and repurchase intention: A cultural and commitment-trust theory perspective,74.77477477477478,Elbeltagi I.; Agag G.,2016,Internet Research,10.1108/IntR-10-2014-0244,2-s2.0-84955507333,"Purpose – The theoretical understanding of online shopping behaviour has received much attention. Less focus has been given to online retailing ethics. Therefore, the purpose of this paper is to develop and test a comprehensive model of online retailing ethics. Design/methodology/approach – The study used a survey amongst a sample representative of universities across Egypt. In total, 310 questionnaire were collected and analysed using structure equation modelling using WarpPLS. Findings – The results indicate that the consumer perceptions of online retailing ethics (CPORE) as a second-order construct is composed of five constructs (security, privacy, non-deception, fulfilment/reliability, and service recovery) and strongly predictive of online consumer satisfaction. Furthermore, the authors find a significant mediating effect of trust, and commitment on the relationship between CPORE and customer satisfaction. The results also show that individualism had moderate effects on the relationship between CPORE and customer satisfaction. Contrary to expectations, power distance had no significant effect. Research limitations/implications – Despite the contributions of this study some research limitations need acknowledgment. First, this study employed a convenience sample. The authors encourage future studies to use random sampling of general consumers. The ethics literature identifies some factors which influence ethical judgments of consumers (e.g. sex, age, and education). Such research could identify how each variable, individually and cooperatively, impacts consumer ethical evaluations of online retailing. The authors did not collect data from non-internet shoppers because the focus of this study was online consumers referring to their latest purchase online. It may be an interesting extension, however, to test this conceptual model for other populations like non-online consumers. Originality/value – This study developed and empirically tested a comprehensive model of CPORE with its multidimensional constructs and evaluated its impact on both consumer satisfaction and repurchase intention via trust and commitment. © 2016, Emerald Group Publishing Limited."
15,15-System design effects on online impulse buying.pdf,system design effects on online impulse buying,System design effects on online impulse buying,100.0,Shen K.N.; Khalifa M.,2012,Internet Research,10.1108/10662241211250962,2-s2.0-84865119355,"Integrating the two-system (reflective vs. impulsive) model and the “stimulus-organism-response” framework, the purpose of this paper is to construct and empirically test a model that examines online impulse buying as a phenomenon triggered by system design factors. A laboratory experimental design with a 2×2 full factorial design involving 151 undergraduate students was used to validate the effects of system design stimuli on online impulse buying. Interactivity and vividness, two design factors, were manipulated and a fictitious VCD movie store was created, with four storefronts representing each combination of treatments. A compelling and sociable virtual experience as conceptualized with telepresence and social presence has a significant effect on buying impulses over and above traditional marketing/product stimuli. Such virtual experience can be created through the usage of interactive and vivid website features. Furthermore, cognition positively moderates the relationship between buying impulse and the actual purchasing behavior. The findings provide valuable guidance in website design that can stimulate online impulse buying. The results also indicate the importance of providing cognitive intervention at the purchasing stage. A significant extension of the “stimulus-organism-response” framework is to introduce presence as the system stimulus that captures the overall virtual experience and to specify the associated design features; i.e. interactivity and vividness. By incorporating the two-system model, this study offers a theoretical underpinning of the role of cognitive processing in impulse buying. © 2012, Emerald Group Publishing Limited."
16,16-Impact of privacy concern in social networking websites.pdf,impact of privacy concern in social networking websites,Impact of privacy concern in social networking web sites,90.09009009009009,Tan X.; Qin L.; Kim Y.; Hsu J.,2012,Internet Research,10.1108/10662241211214575,2-s2.0-84863374547,"Purpose: This study aims to understand the impact of users' privacy concerns on their acceptance of social networking web sites (SNWs). Design/methodology/approach: This paper develops two research models, with privacy concern conceptualized either as an antecedent of acceptance intention, or as a moderator of the relationships in the technology acceptance model (TAM). Using a survey questionnaire, empirical data were collected from 428 undergraduate college students. Structured equation modeling was used to test the validity of the proposed research models. Findings: The privacy concerns of the research respondents were found to be statistically significant. However, they did not directly affect users' acceptance of social networking web sites. Instead, privacy concerns did moderate the effects of perceived usefulness, and perceived ease of use, on users' intention to continue to use SNWs. Research limitations/implications: The study identifies the theoretical foundations of privacy and privacy concerns in the context of SNWs. This empirical study, based on an established theoretical foundation, will help the research community to gain a deeper understanding of the impacts of privacy concern in the context of social networking. Practical implications: The findings of this study can provide SNW operators with useful strategies and tactics to enhance users' acceptance depending on their level of privacy concern. Originality/value: With the worldwide rapid growth of SNWs, there have been ongoing concerns about how users' private information is viewed or used by others. This study provides much needed empirical evidence about the impact of privacy concerns on users' acceptance of SNWs. © Emerald Group Publishing Limited."
17,17-The role of Internet addiction in online game loyalty.pdf,the role of internet addiction in online game loyalty,The role of Internet addiction in online game loyalty: An exploratory study,83.46456692913385,Lu H.-P.; Wang S.-M.,2008,Internet Research,10.1108/10662240810912756,2-s2.0-55349113268,"Purpose - The paper's aim is to explore the factors that affect the online game addiction and the role that online game addiction plays in the relationship between online satisfaction and loyalty. Design/methodology/approach - A web survey of online game players was conducted, with 1,186 valid responses collected. Structure equation modeling - specifically partial least squares - was used to assess the relationships in the proposed research framework. Findings - The results indicate that perceived playfulness and descriptive norms influence online game addiction. Furthermore, descriptive norms indirectly affect online game addiction through perceived playfulness. Addiction also directly contributes to loyalty and attenuates the relationship between satisfaction and loyalty. This finding partially explains why people remain loyal to an online game despite being dissatisfied. Practical implications - Online gaming vendors should strive to create amusing game content and to maintain their online game communities in order to enhance players' perceptions of playfulness and the effects of social influences. Also, because satisfaction is the most significant indicator of loyalty, vendors can enhance loyalty by providing better services, such as fraud prevention and the detection of cheating behaviors. Originality/value - The value of this study is that it reveals the moderating influences of addiction on the satisfaction-loyalty relationship and factors that contribute to the online game addiction. Moreover, while many past studies focused on addiction's negative effects and on groups considered particularly vulnerable to Internet addiction, this paper extends previous work by investigating the relationship of addiction to other marketing variables and by using a more general population, mostly young adults, as research subjects. © Emerald Group Publishing Limited."
18,18-Understanding mobile banking individual performance DeLone and McLean model.pdf,understanding mobile banking individual performance delone and mclean model,Understanding mobile banking individual performance: The DeLone & McLean model and the moderating effects of individual culture,75.37688442211055,Tam C.; Oliveira T.,2017,Internet Research,10.1108/IntR-05-2016-0117,2-s2.0-85020095497,"Purpose: The purpose of this paper is to investigate the effects of Hall’s cultural dimension on the mobile banking (m-banking) individual performance in the m-banking post-adoption stage. Design/methodology/approach: This paper proposes using the DeLone and McLean IS success model moderated by Hall’s cross-cultural dimensions of high-low context and monochronic-polychronic time perception to evaluate the m-banking individual performance in the post-adoption stage. Findings: The results reveal that usage and user satisfaction are important precedents of individual performance, and it also reveals the importance of the moderating effects of monochronic inclination between the usage and user satisfaction to individual performance. The system, information, and service quality affect user’s satisfaction positively. Originality/value: While the majority of earlier research focuses on potential adopters, this study seeks to understand the significance of cultural effects on the m-banking individual performance in the post-adoption stage, as these are important to explain use and attract potential adopters of m-banking. © 2017, © Emerald Publishing Limited."
19,19-Determinants of users information dissemination behavior on SNS.pdf,determinants of users information dissemination behavior on sns,Determinants of users’ information dissemination behavior on social networking sites: An elaboration likelihood model perspective,65.26315789473685,Shi J.; Hu P.; Lai K.K.; Chen G.,2018,Internet Research,10.1108/IntR-01-2017-0038,2-s2.0-85044361343,"Purpose: As a new communication paradigm, social networking sites (SNS) have boosted information diffusion and viral marketing. Prior researchers have identified various factors affecting information dissemination on SNS. However, they often focus on limited factors and there is a lack of an integrated theoretical framework that explains aspects of relevant factors. Besides, the research on the impacts of relationships on individual retweeting behavior is still controversial. The purpose of this paper is to propose a theoretical framework to systematically investigate the determinants of individual dissemination behavior on SNS based on the elaboration likelihood model (ELM). Moreover, the authors also examine the relative importance of those relevant factors. Design/methodology/approach: The authors randomly selected 1,250 members of Twitter and crawled posts published by each member since he/she created the Twitter account using Twitter API. The authors processed the data to create panel data and tested hypotheses with the panel logit model. Findings: Factors both on the central route and on the peripheral route of ELM have positive impacts on individual dissemination behavior. Among them, information receiver-related factor and relationships-related factors are the most influential. Contrastingly, source-related factors are the least influential. Furthermore, the authors find that social tie strength mediates almost 50 percent of the effect of value homophily on individual dissemination behavior. Originality/value: The authors are the first to directly apply ELM to examine individual dissemination behavior on SNS. By integrating factors into the two information processing routes, They incorporate relevant factors into the model and systematically analyze their impacts on individual retweeting behavior on SNS. The research offers at least one explanation for the contradictory findings about the effect of homophily on individual sharing behavior in previous research. The authors propose new variables that gauge topical relevance and interpersonal value homophily on SNS. © 2018, Emerald Publishing Limited."
20,20-Customer experience engagement and WOM intention on online platforms.pdf,customer experience engagement and wom intention on online platforms,Effects of socialization interactions on customer engagement in online travel communities,62.42038216560509,Luo N.; Wang Y.; Jin C.; Ni Y.; Zhang M.,2019,Internet Research,10.1108/INTR-08-2018-0354,2-s2.0-85067865718,"Purpose: Travel companies are increasingly hosting online communities to extend their initiatives of customer relationship management and gain additional insight into their business. While the benefits to companies from hosting online communities are clear, another closely related issue has not been given comparative attention: Why do customers engage voluntarily in online travel communities? The purpose of this paper is to answer the question by developing and testing a conceptual model that exploring the influence of socialization interactions on customer engagement with the community. Design/methodology/approach: Hypotheses were tested by applying structural equation modeling based on survey data collected from an online travel community (n=665). Findings: The results supported the research hypotheses and demonstrated that socialization interactions (i.e. information and social exchange) in the online travel community are important catalysts for customer engagement. Originality/value: The contribution of this study is twofold. First, from a theoretical perspective, it offers new insights into the conceptualization of customer engagement and its antecedents in the context of the online travel community. Second, from a pragmatic perspective, the conceptual model derived from this research aids practitioners in stimulating customer engagement from the perspective of socialization interactions. © 2019, Emerald Publishing Limited."
21,21-YouTube stickiness needs personal and environmental perspective.pdf,youtube stickiness needs personal and environmental perspective,"YouTube stickiness: The needs, personal, and environmental perspective",96.92307692307692,Chiang H.-S.; Hsiao K.-L.,2015,Internet Research,10.1108/IntR-11-2013-0236,2-s2.0-84921767425,"Purpose – Many video sharing sites (e.g. YouTube, Vimeo, and Break) host user-generated video content in the hopes of attracting viewers and thus profits. Therefore, continuous use and video sharing behavior on the part of site users is critical to the continue enjoyment of other users and to the video service providers business. The purpose of this paper is to provide an improved understanding of what motivates internet users to share videos and spend more time on video sharing web sites. Design/methodology/approach – The authors propose a research model based on Uses and Gratification Theory and on Social Cognitive Theory, incorporating key determinants of web site stickiness. An online survey instrument was developed to gather data, and 265 questionnaires were used to test the relationships in the model. Findings – The causal model was validated using SmartPLS 2.0, and 14 out of 18 study hypotheses were supported. The results indicated that continuance motivation and sharing behavior were important antecedents of YouTube stickiness and mediated the influence of need, personal, and environmental factors. Practical implications – The proposed framework can be used by online video service providers to develop a platform that satisfies user needs and to enhance sharing intention. Originality/value – The study provides a comprehensive framework of the antecedents and effects of continuance motivation and sharing behavior on video sharing web sites. ©Emerald Group Publishing Limited."
22,22-Interpersonal interaction factors to buyers purchase intention in live stream shopping.pdf,interpersonal interaction factors to buyers purchase intention in live stream shopping,How do interpersonal interaction factors affect buyers' purchase intention in live stream shopping? The mediating effects of swift guanxi,76.92307692307692,Chen H.; Zhang S.; Shao B.; Gao W.; Xu Y.,2022,Internet Research,10.1108/INTR-05-2020-0252,2-s2.0-85110000229,"Purpose: The purpose of this paper is to investigate the impact of buyer-seller interpersonal interactions on the purchase intention of buyers, incorporating swift guanxi as a mediator. Design/methodology/approach: Based on survey data obtained from 336 Taobao Live users, PLS techniques were used to test hypotheses. Findings: Swift guanxi exists in buyer-seller interactions and matters, as it drives buyers' purchase intention in live stream shopping. Perceived expertise, perceived similarity and perceived likeability are found to be the three essential interpersonal interaction factors promoting the formation of swift guanxi. Perceived familiarity is also found to be significant but to a lesser extent. In addition, all these interpersonal interaction factors are found to significantly affect purchase intention through the mediation of swift guanxi. Originality/value: Swift guanxi has been less explored in live stream shopping. This study takes the lead in empirically examining the mediating role of swift guanxi in the relationship between interpersonal interaction factors and purchase intention and offers a description of key buyer-seller interpersonal interaction factors (perceived expertise, perceived similarity and perceived likeability), thereby helping to extend the swift guanxi literature in social commerce. © 2021, Emerald Publishing Limited."
23,23-Chinese consumer engagement in social commerce social support and self efficacy.pdf,chinese consumer engagement in social commerce social support and self efficacy,Understanding Chinese consumer engagement in social commerce: The roles of social support and swift guanxi,72.82608695652173,Lin J.; Li L.; Yan Y.; Turel O.,2018,Internet Research,10.1108/IntR-11-2016-0349,2-s2.0-85041401393,"Purpose: Building on the Chinese guanxi perspective, the purpose of this paper is to develop a theoretical model that explains the indirect effects of social support from friends on social commerce intentions, as mediated through the relational aspects that potential buyers develop with sellers. Design/methodology/approach: Hypotheses are tested with partial least squares (PLS)-graph applied to data collected via a survey of social media users (n=511). SPSS and PLS-graph are the statistical analysis tools used in this study. Findings: Relationship exists in social commerce interactions and its quality can be captured by swift guanxi and trust. These swift relationships matter as they drive users’ behavioral intentions on social commerce sites. The informational and social support people receive from friends helps in improving the relationship quality and can indirectly influence user behaviors on these sites. Research limitations/implications: This study has relied on a convenient sampling and this may limit the generalizability of the findings. Future research should employ broader and more random sampling techniques to re-validate and extend the findings. Originality/value: The interpersonal aspect of relationship quality has received little attention in the social commerce literature. This study develops a theoretical model that explains consumers’ intention in social commerce. The findings reveal the mechanisms through which different types of social support indirectly influence social commerce intentions. They provide a unique glimpse into consumer behavior in Chinese settings, in which the guanxi aspect of relationship quality highly matters. © 2018, Emerald Publishing Limited."
24,24-A trust risk perspective on social commerce use biasing role of habit.pdf,a trust risk perspective on social commerce use biasing role of habit,A trust-risk perspective on social commerce use: an examination of the biasing role of habit,86.25,Farivar S.; Turel O.; Yuan Y.,2017,Internet Research,10.1108/IntR-06-2016-0175,2-s2.0-85020095545,"Purpose: Social commerce websites have emerged as new platforms which integrate social media features with traditional commerce aspects to enhance users’ purchasing experience. The purpose of this paper is to examine the role of social factors such as trust toward site members in determining users’ trust and risk evaluations, and the role of social commerce use habit in attenuating users’ rational risk and trust considerations for developing purchase intentions. Design/methodology/approach: Relying on the risk deterrence perspective and rational decision-making models involving trust and habit, this study proposes a set of hypotheses which are tested through analyzing survey data using structural equation modeling techniques. Findings: Results show that commerce risk deters purchasing intentions; trust toward the social commerce website increases users’ purchasing intentions; and trust toward the site members indirectly increases purchasing intentions. Moreover, trust toward site members reduces perceived commerce risk. Findings also show that habit modulates trust and risk effects on use decisions in this context; habit moderates (weakens) the relationships between commerce risk and purchase intentions and between trust toward the social commerce site and purchase intentions. Originality/value: This study extends theories on decision making in social settings such as in the case of social commerce. It does so by accounting for unique modulating effects of habit in social settings in which social aspects such as trust in other members and risk are unique and important. © 2017, © Emerald Publishing Limited."
25,25-Digital celebrities relationships and social climate to impulse buying in f commerce.pdf,digital celebrities relationships and social climate to impulse buying in f commerce,Do digital celebrities' relationships and social climate matter? Impulse buying in f-commerce,92.57142857142857,Zafar A.U.; Qiu J.; Shahzad M.,2020,Internet Research,10.1108/INTR-04-2019-0142,2-s2.0-85087638594,"Purpose: Growing evidence asserts that individuals are inclined to buy impulsively in the social commerce environment due to interactive elements. However, extant literature does not reveal the influence of emerging digital celebrities and their communities on impulse buying, although users may encounter them synchronously. Hence, this study explores the impact of parasocial relationships and social climate on impulse buying following the stimulus–organism–response framework with the incorporation of the urge to buy. Besides, this research investigates the role of hedonic and utility gratification-seeking behavior in parasocial relationships following uses and gratifications theory (UGT). Design/methodology/approach: An empirical research study was conducted on Facebook, and data were collected from Pakistani users who followed digital celebrities. Partial least squares structural equation modeling (PLS-SEM) approach was employed to analyze the valid data of 231 respondents. Findings: The results indicate that integrated constructs significantly influence impulse buying with complementary partial mediation of urge to buy. Besides, social climate significantly interacts the relationship of parasocial relationships and impulse buying. Further, passing time, enjoyment and information seeking has a significant impact on parasocial relationships, except for self-presentation. Originality/value: This research provides key knowledge to comprehend the overall phenomenon of emerging digital celebrities through the integration of their parasocial relationships and the social climate of their communities, with potential intervening and interaction effects. This study also unveils the role of gratifications in building digital celebrities' parasocial relationships. © 2020, Emerald Publishing Limited."
26,26-Workplace ostracism and cyberloafing a moderated mediation model.pdf,workplace ostracism and cyberloafing a moderated mediation model,Workplace ostracism and cyberloafing: a moderated–mediation model,100.0,Koay K.Y.,2018,Internet Research,10.1108/IntR-07-2017-0268,2-s2.0-85050525336,"Purpose: This purpose of this paper is to examine the relationship between workplace ostracism and cyberloafing, based on the premise of conservation of resources theory. Emotional exhaustion is tested as a mediator between workplace ostracism and cyberloafing, whereas facilitating conditions are predicted as a moderator that influences employees’ reaction to ostracism. Design/methodology/approach: Survey data were collected via the online platform Amazon Mechanical Turk. Partial least squares analysis, a variance-based structural equation modelling, was utilised to verify the research model. Findings: The results show that both workplace ostracism and emotional exhaustion have a significant positive relationship with cyberloafing. Likewise, emotional exhaustion partially mediates the relationship between workplace ostracism and cyberloafing. Interestingly, facilitating conditions do not moderate the emotional exhaustion–cyberloafing relationship but do moderate the ostracism–cyberloafing relationship. Counterintuitively, the relationship between workplace ostracism and cyberloafing becomes stronger when facilitating conditions are high. A post hoc analysis has been conducted using PROCESS Macro to test the conditional indirect effect but was found not significant. Originality/value: Previous studies have revealed the association between workplace ostracism with various negative work behaviours, such as knowledge hiding, knowledge hoarding and counterproductive work behaviours. This study has successfully identified that workplace ostracism can also result in cyberloafing, which has not been delved into previous works. This has subsequently provided managers with new perspectives regarding why employees engage in non-work-related online activities at work. © 2018, Emerald Publishing Limited."
27,27-Combined effects of valence and attributes of e WOM on consumer judgement.pdf,combined effects of valence and attributes of e wom on consumer judgement,Combined effects of valence and attributes of e-WOM on consumer judgement for message and product The moderating effect of brand community type,67.5925925925926,Jeong H.-J.; Koo D.-M.,2015,Internet Research,10.1108/IntR-09-2013-0199,2-s2.0-84921746998,"Purpose – The purpose of this paper is to propose a model to test whether the combined effects of valence and objectivity/subjectivity of online review have an effect on consumer judgment and whether e-WOM platforms have a moderating effect. Design/methodology/approach – In total, 480 respondents participated in online experiments with a four (positive+objective, positive+subjective, negative+objective, and negative+subjective online review) by two (marketer-generated vs consumer-generated brand community web sites) between subject design. Findings – The experiment showed that: an objective negative online review was rated higher in terms of message usefulness compared to the other types of online reviews; positive reviews, whether they are objective or subjective, were rated higher in terms of attitudes toward and intention to purchase the reviewed product, and the effects of online reviews moderated by e-WOM platforms on consumer judgment were supported. Research limitations/implications – The present study, based on an established theoretical foundation, will help the research community to gain a deeper understanding of the combined effects of online review valence and attributes on consumer judgment and whether user-generated web community is better for consumers to consult product experience. Practical implications – The findings of this study can provide interested firms with useful strategies and tactics to enhance users’ acceptance of online reviews in terms of who operates the web sites. Originality/value – With increasing use of consumers’ online reviews, the present study proposed and tested a comprehensive research model integrating both the valence and objectivity/subjectivity of online review, which has rarely been addressed in previous research. ©Emerald Group Publishing Limited."
28,28-Multichannel integration quality online perceived value and purchase intention.pdf,multichannel integration quality online perceived value and purchase intention,"Multichannel integration quality, online perceived value and online purchase intention: A perspective of land-based retailers",77.61194029850746,Wu J.-F.; Chang Y.P.,2016,Internet Research,10.1108/IntR-04-2014-0111,2-s2.0-84988430922,"Purpose: The purpose of this paper is to understand the role of multichannel integration quality in enhancing online perceived value and online purchase intention via the online store operated by a land-based retailer. Design/methodology/approach: This paper develops a research model based on the “quality-value-purchase” chain, with four dimensions of multichannel integration quality as antecedents and three dimensions of online perceived value as mediators of online purchase intention. Empirical data were collected from 390 multichannel shoppers and structured equation modeling was used to test the research hypotheses. Findings: Among the four multichannel integration quality dimensions, transparency of service configuration, process consistency and business ties positively affect online purchase intention through online perceived value, whereas the effects of information consistency are not significant; process consistency exerts a stronger influence on online perceived value than business ties; the effect of online convenience on online purchase intention is weaker than that of online monetary savings and online hedonic value. Research limitations/implications: The study identifies the theoretical principles of the relationships among multichannel integration quality, online perceived value and online perceived value in multichannel context. Based on these theoretical principles, this study will help researchers to better understand consumers’ online purchase intention and the creation of online perceived value in the integrated multichannel context. Practical implications: The findings of this study can provide retailers with useful strategies to increase online purchase intention depending on improvement of multichannel integration quality and online perceived value. Originality/value: This study provides a first study to empirically assess various types of online perceived value attached to multidimensional properties of multichannel integration quality and the corresponding effects on online purchase intention. Overall, the results offer insights of how land-based retailers could manage their online performance by integrating multiple channels and improving online perceived value. © 2016, © Emerald Group Publishing Limited."
29,29-Sense of virtual community and knowledge contribution in a P3 virtual community.pdf,sense of virtual community and knowledge contribution in a p3 virtual community,Sense of virtual community and knowledge contribution in a P3 virtual community: Motivation and experience,85.86956521739131,Chen G.-L.; Yang S.-C.; Tang S.-M.,2013,Internet Research,10.1108/10662241311295755,2-s2.0-84872920550,"The aim of this paper is to employ the perspectives of uses and gratification theory and experiential marketing to investigate the antecedents of virtual community (VC) members’ attitude formation and knowledge-contribution intention through the sense of virtual community (SOVC) and the interaction between their motivations and experiences in a peer-to-peer problem solving (P3) VC. This study chose a well-known professional IT VC in Taiwan, the ITHelp community, as the target for data collection. An online survey linked from the homepage of this community was used through the cooperation of the vendor of this community. This study employs the partial least squares (PLS) method to examine the research model. The results show that members’ attitudes toward their VCs are determined by the interaction between their motivations for and experiences with P3 VC usages. Moreover, SOVC plays full mediating roles in the relationship between attitude toward P3 VC and knowledge-contribution intention. VC managers need to aim at creating pleasant experiences for their members and foster their belongingness and consciousness to form higher SOVC. The conclusions are restricted to a VC that involves IT-related issues, which focuses problem solving rather than being socially oriented. Members of IT P3 VCs are usually highly innovative and enthusiastic about new IT products, which is quite different from the membership of other P3 VCs. Extant studies seldom considered the effects of SOVC and members’ experiences on knowledge-contribution behavior. The mediating role of SOVC and the interaction between motivations and experience can enhance our understanding about online knowledge-contribution behavior. © 2013, Emerald Group Publishing Limited. All rights reserved."
30,30-Selfie promotion and celebrity endorsed advertisement to purchase intention.pdf,selfie promotion and celebrity endorsed advertisement to purchase intention,Facebook advertising’s influence on intention-to-purchase and purchase amongst millennials,64.24242424242424,Duffett R.G.,2015,Internet Research,10.1108/IntR-01-2014-0020,2-s2.0-84937564345,"Purpose – The purpose of this paper is to investigate the influence of behavioural attitudes towards the most popular social medium in the world, Facebook, amongst Millennials in South Africa (SA), and to determine whether various usage and demographic variables have an impact on intentionto- purchase and purchase perceptions. Design/methodology/approach – Quantitative research was conducted by means of a survey among a sample of over 3,500 respondents via self-administered structured questionnaires in SA. A generalised linear model was used to analyse the data. Findings – The results confirm that advertising on Facebook has a positive influence on the behavioural attitudes (intention-to-purchase and purchase) of Millennials who reside in SA. The usage characteristics, log on duration and profile update incidence, as well as the demographic influence of ethnic orientation also resulted in more favourable perceptions of Facebook advertising. Research limitations/implications – Research on Facebook advertising was only conducted in SA, whereas other emerging countries warrant further investigation to establish if they share the slight positive sentiment towards intention-to-purchase and purchase. This inquiry only provides a “snap shot” of behavioural attitudes, usage and demographic factors towards social media advertising, whereas future research could consider the development of cognitive, affective and behavioural attitudes towards Facebook advertising by employing longitudinal and qualitative research designs. Practical implications – Organisations and managers should consider that their existing Facebook advertising strategies may only have a limited effect on intention-to-purchase and purchase in SA. However, certain usage characteristics, namely the more time spent logged on to Facebook and the greater frequency of profile update incidence, as well as the demographic variable, namely black and coloured Millennials, resulted in more favourable behavioural attitudes towards Facebook advertising. Hence, organisations and managers should be prepared to alter or adapt their Facebook advertising tactics accordingly when targeting the notoriously fickle Millennials. Originality/value – This investigation found that Facebook advertising has a nominal positive influence on behavioural attitudes among Millennials, which is in congruence with the communications of the effect pyramid model that was established through traditional advertising research. This paper also makes a noteworthy contribution to attitudinal research in emerging countries where there is a dearth of research in social media advertising. © Cape Peninsula University of Technology."
31,31-Online retailing product classifications and consumer preferences.pdf,online retailing product classifications and consumer preferences,"Online retailing, product classifications, and consumer preferences",100.0,Korgaonkar P.; Silverblatt R.; Girard T.,2006,Internet Research,10.1108/10662240610673691,2-s2.0-33745446657,"Purpose - To investigate if consumer online patronage is influenced by product category and online store type. Design/methodology/approach - Building on the prior work in this area by the authors and other researchers the study collected data in two phases to investigate the study hypotheses. Findings - The study results suggest that consumers' online patronage is differed based on product type. Interaction effects of the online stores and product type were significant too. Additionally, the rank order of importance of the Internet attribute varied among the three types of online retailers. Research limitations/implications - The study results should be replicated in other markets. Future studies may also include a variety of different types of online outlets to improve the conclusiveness of the findings reported in this study. Practical implications - The results should be of interest to the online retailers in choosing the types of merchandise and services to emphasis in the retailers marketing program. Originality/value - The paper should be of interest to academicians as well as practitioners as it contributes to the small but growing literature in the area of online retailing. It adds to the literature on the product classification paradigm as well as offers practical guidelines for managers. © Emerald Group Publishing Limited."
32,32-Virtual store layout effects on consumer behaviour environmental psychology.pdf,virtual store layout effects on consumer behaviour environmental psychology,Virtual store layout effects on consumer behaviour: Applying an environmental psychology approach in the online travel industry,74.62686567164178,Manganari E.E.; Siomkos G.J.; Rigopoulou I.D.; Vrechopoulos A.P.,2011,Internet Research,10.1108/10662241111139336,2-s2.0-79958258384,"Purpose: The purpose of this paper is to examine the virtual store layout's perceived ease of use effects on consumer behaviour and the perceived differences of two layout patterns most commonly used in air travel web sites (i.e. grid and freeform layout). Design/methodology/approach: Data were collected through a laboratory experiment from a total of 241 students at a business school. Structural equation modeling (SEM) was used to evaluate the research model and test the research Findings: Results confirm and extend available knowledge regarding virtual store layout effects on shopper responses. However, findings imply that layout pattern affects perceived pleasure and not ease of use in the investigated sector. Additionally, the study confirms the moderating role of atmospheric responsiveness. Practical implications: Managers should consider and apply the optimal level of ease of use at their web stores' virtual layout to facilitate and yet engage consumers during their online trip. Originality/value: In the context of e-tailing, past research examined store layout effects on consumer behaviour mostly through a Technology Acceptance Model (TAM) approach. Elaborating on these research insights, the present research attempt employs an environmental psychology approach measuring the effects of perceived layout on consumer behaviour in the online travel industry through the S-O-R paradigm perspective. © Emerald Group Publishing Limited."
33,33-Internet addiction among young people in China Internet connectedness.pdf,internet addiction among young people in china internet connectedness,"Internet addiction among young people in China: Internet connectedness, online gaming, and academic performance decrement",73.79679144385027,Jiang Q.,2014,Internet Research,10.1108/IntR-01-2013-0004,2-s2.0-84892429923,"Purpose: The purpose of this paper is to investigate the interrelationships between internet connectedness, online gaming, internet addiction symptoms, and academic performance decrement among the internet-dependent young people in China. Design/methodology/approach: A paper-based survey was conducted among the young clients in one of the earliest and largest internet addiction clinics in China. A total of 594 in-patients (mean age=17.76 y) voluntarily participated in this study. Findings: By adopting the concept of internet connectedness, this study explored the internet use patterns among the young internet addicts, for example, internet café patrons and those who use internet with more goals or higher degree of internet adhesiveness had more internet addiction symptoms. Online gaming was found to play a significant role in the development of internet addiction. As expected, the level of internet addiction is significantly linked to academic performance decrement. Consistent with previous studies, males showed higher degree of internet connectedness and online game usage than females. Noticeably, the moderation effect of online game playing and the mediating effect of internet addiction were also tested. Research limitations/implications: This research is focussed on the internet-dependent group, thus the generalizability of the results need to be interpreted with caution. Practical implications: This study provides insight for parents, educators, health professionals, and policy makers regarding treatment and intervention for internet addiction among young people in China. Originality/value: Since very little research has been done focussing on diagnosed internet-dependent group, this paper scores as a pioneering study of its kind in China. © Emerald Group Publishing Limited."
34,34-Social identification and trust to organizational online knowledge sharing.pdf,social identification and trust to organizational online knowledge sharing,How social identification and trust influence organizational online knowledge sharing,89.30817610062893,Ho L.-A.; Kuo T.-H.; Lin B.,2012,Internet Research,10.1108/10662241211199942,2-s2.0-84856386363,"The purpose of this study is to propose a conceptual structural equation model to, first, investigate the relationships among knowledge management (KM) system quality, employees' self-perceived social identification, trust at workplace as well as online knowledge sharing behaviors, and, second, demonstrate the direct and indirect effect of social identification and trust at workplace on online knowledge sharing from the perspective of KM system quality. A questionnaire was distributed to 437 full-time employees (n=437) from three technology companies in Taiwan. These companies have had years of experience in implementing KM systems. Data were analyzed by employing structural equation modeling. The results show that: social identification and trust at workplace have a mediating effect on online knowledge sharing within organizations; trust at workplace is the stronger mediator than social identification; social identification has a positive and significant impact on trust at workplace; and there is significant correlation between KM system quality and social identification as well as trust. Based on these findings, organizations in Taiwan that aim to maximize the effectiveness and efficiency of KM systems should find ways to enhance employees' self-awareness on social identification and trust in the workplace. The conceptual model provides useful information for managers to enhance knowledge sharing through the formation of social identification and promotion of trust at workplaces. © 2012, Emerald Group Publishing Limited."
35,35-Coping with mobile technology overload in the workplace.pdf,coping with mobile technology overload in the workplace,Coping with mobile technology overload in the workplace,100.0,Yin P.; Ou C.X.J.; Davison R.M.; Wu J.,2018,Internet Research,10.1108/IntR-01-2017-0016,2-s2.0-85054146821,"Purpose: The overload effects associated with the use of mobile information and communication technologies (MICTs) in the workplace have become increasingly prevalent. The purpose of this paper is to examine the overload effects of using MICTs at work on employees’ job satisfaction, and explore the corresponding coping strategies. Design/methodology/approach: The study is grounded on the cognitive load theory and the coping model of user adaptation. The overload antecedents and coping strategies are integrated into one model. Theoretical hypotheses are tested with survey data collected from a sample of 178 employees at work in China. Findings: The results indicate that information overload significantly reduces job satisfaction, while the influence of interruption overload on job satisfaction is not significant. Two coping strategies (information processing timeliness and job control assistant support) can significantly improve job satisfaction. Information processing timeliness significantly moderates the relationships between two types of overload effects and job satisfaction. Job control assistant support also significantly moderates the relationship between interruption overload and job satisfaction. Practical implications: This study suggests that information overload and interruption overload could constitute an important index to indicate employees’ overload level when using MICTs at work. The two coping strategies provide managers with effective ways to improve employees’ job satisfaction. By taking advantage of the moderation effects of coping strategies, managers could lower employees’ evaluation of overload to an appropriate level. Originality/value: This study provides a comprehensive model to examine how the overload resulting from using MICTs in the workplace affects employees’ work status, and how to cope with it. Two types of overload are conceptualized and corresponding coping strategies are identified. The measurements of principal constructs are developed and empirically validated. The results provide theoretical and practical insights on human resource management and human–computer interaction. © 2018, Emerald Publishing Limited."
36,36-Service fairness and customer satisfaction in internet banking.pdf,service fairness and customer satisfaction in internet banking,Service fairness and customer satisfaction in internet banking: Exploring the mediating effects of trust and customer value,67.3913043478261,Zhu Y.-Q.; Chen H.-G.,2012,Internet Research,10.1108/10662241211251006,2-s2.0-84865115669,"Purpose: The purpose of this paper is to explore and empirically test fairness in predicting online customer satisfaction in the internet banking context. The paper also aims to further explore the mechanism through which fairness influences customer satisfaction online, i.e. identifying the mediators. Design/methodology/approach: A survey is used to validate a research model based on equity theory and relationship marketing theory that incorporates fairness, trust, perceived value and customer satisfaction. A total of 331 surveys were analyzed using Partial Least Square. Findings: In internet banking, fairness that includes distributive fairness, procedural fairness and informational fairness is positively related to customer satisfaction. Trust is identified as the key mediator of fairness to customer satisfaction. Research limitations/implications: In an online context, where human interactions are replaced by graphic user interfaces, fairness still plays an important role in customer satisfaction. Further comparison of online and offline context could be conducted. Practical implications: For online service managers, it is crucial to incorporate the fairness perspective into operations, which involves topics like segmented marketing efforts, consistency in procedures, and providing ample information to customers. Originality/value: This research is one of the first attempts to examine fairness in internet banking, as well as to delineate the mediating process of fairness to satisfaction online. © Emerald Group Publishing Limited."
37,37-Older adults intention to share health information on social media.pdf,older adults intention to share health information on social media,Understanding older adults' intention to share health information on social media: the role of health belief and information processing,66.33165829145729,Shang L.; Zhou J.; Zuo M.,2021,Internet Research,10.1108/INTR-12-2019-0512,2-s2.0-85088583155,"Purpose: Social media greatly enhances public access to health information and thus attracts older adults who tend to attach more importance to their health. This study aims to identify the factors that contribute to the likelihood of older adults' health information sharing on social media. Design/methodology/approach: By drawing on health belief (HBM) and elaboration likelihood models (ELM), a novel conceptual model integrating older adults' health belief and information processing is established to uncover the factors. Online survey data from 290 Chinese older adult users of WeChat, the most popular social media platform in China, were collected to test the research model. Findings: As health belief-related variables, perceived susceptibility is positively associated with health information-sharing intention (HISI), while perceived severity negatively influences HISI, which is contrary to prior findings. For information processing, the positive impacts of argument quality and source credibility on HISI are fully mediated by perceived usefulness. Originality/value: This study is one of the first studies to explore the initiative use of information and communication technology among older adults. The new theoretical perspective proposed herein considers health belief and information processing perspectives in a complementary manner and can facilitate an overall analysis of the factors influencing older adults' HISI in a social media context. This study also furthers understandings of the ELM and expands the theory of HBM to take the age of decision makers into account. © 2020, Emerald Publishing Limited."
38,38-Functional and emotional ads drive smartwatch adoption moderating role.pdf,functional and emotional ads drive smartwatch adoption moderating role,How functional and emotional ads drive smartwatch adoption: The moderating role of consumer innovativeness and extraversion,72.91666666666667,Krey N.; Chuah S.H.-W.; Ramayah T.; Rauschnabel P.A.,2019,Internet Research,10.1108/IntR-12-2017-0534,2-s2.0-85062056629,"Purpose: The purpose of this paper is to examine advertising strategies’ (functional vs emotional) influence on consumers’ evaluation and adoption of smartwatches by drawing on the elaboration likelihood model and the schema incongruity theory. Moderating effects of consumer characteristics (personal innovativeness and extraversion) on the value assessment and attitude relationship are also tested. Design/methodology/approach: The model was assessed using partial least squares-structural equation modeling with a sample of 999 non-smartwatch users. Findings: Results show that functional ads elicit higher levels of hedonic than functional (usefulness) and ergonomic values (ease of use), whereas emotional ads produce higher levels of functional (usefulness) in comparison to hedonic value (enjoyment). Collectively, functional, ergonomic, hedonic and symbolic values shape consumers’ attitude and their subsequent behavior. In addition, findings demonstrate that extraversion positively moderates the symbolic value–attitude relationship, whereas personal innovativeness negatively moderates the functional value–attitude relationship. Originality/value: Smartwatch sales have floundered despite substantial investments in ad campaigns. This study provides novel insights into managing non-users’ value perceptions of smartwatches with the optimal use of ad strategies. Furthermore, it is also one of the first studies to validate the moderating role of extraversion on the symbolic value–attitude link, thus contributing to the emerging literature on wearable technology. © 2019, Emerald Publishing Limited."
39,39-User interactions to trust development in C2C social commerce.pdf,user interactions to trust development in c2c social commerce,Impacts of user interactions on trust development in C2C social commerce: The central role of reciprocity,72.72727272727273,Leung W.K.S.; Shi S.; Chow W.S.,2020,Internet Research,10.1108/INTR-09-2018-0413,2-s2.0-85071588699,"Purpose: The purpose of this paper is to understand the effect of two types of reciprocity (restricted reciprocity and generalized reciprocity) on customers’ trust in social commerce (s-commerce) and trust performance (purchase intention and word-of-mouth intention). Furthermore, this study examines how individual and contextual moderators (personal shopping experience and community shared language) could impact the trust development process. Design/methodology/approach: This study adopted a survey method and obtained data from 287 users in a customer-to-customer (C2C) s-commerce platform. Structural equation modeling was used to examine the research hypotheses. Findings: The results demonstrate that two types of reciprocity positively affect trust in s-commerce. Customers’ trust performance is significantly affected by trust in s-commerce. Additionally, shopping experience in s-commerce is found to positively moderate the relationship between restricted reciprocity and trust in s-commerce. Research limitations/implications: The findings help to understand the nature and role of reciprocity in influencing trust and trust-related behaviors in the context of C2C s-commerce. The research also helps to explore the individual and contextual moderators that impact the effect of reciprocity on trust development. Practical implications: The results offer a comprehensive view of trust building strategies for s-commerce practitioners, including shoppers, vendors and managers of s-commerce platforms. Originality/value: This study is among the first few research studies that offers a theory-based conceptualization of reciprocity in C2C s-commerce and provides empirical support for the impact of reciprocity on customers’ trust in C2C s-commerce. In addition, this study devises a broader view of reciprocity based on restricted and generalized exchange principle to represent the interaction of vendor–shopper and shopper–shopper, respectively. © 2019, Emerald Publishing Limited."
40,40-Age moderating effect on trust in e commerce.pdf,age moderating effect on trust in e commerce,Trust and relationship building in electronic commerce,65.3061224489796,Papadopoulou P.; Andreou A.; Kanellis P.; Martakos D.,2001,Internet Research,10.1108/10662240110402777,2-s2.0-3843050133,"In e-commerce, trust becomes an essential prerequisite for customer relationship building. Drawn from established theoretical work on trust and relationship marketing, a model is proposed aiming to help in highlighting the differences between traditional and e-commerce and to facilitate thinking as to how trust can be built in virtual environments. Conceptualized in the context of an electronic servicescape, the model helps to demonstrate how agent and virtual reality technologies can facilitate the expressiveness required for the formation of trust through iterative interaction with promises being made, enabled and fulfilled."
41,41-Multiple sequential mediation in extended uses and gratifications model.pdf,multiple sequential mediation in extended uses and gratifications model,Multiple sequential mediation in an extended uses and gratifications model of augmented reality game Pokémon Go,78.02197802197803,Ghazali E.M.; Mutum D.S.; Woon M.Y.,2019,Internet Research,10.1108/IntR-12-2017-0505,2-s2.0-85061178933,"Purpose: The purpose of this paper is to investigate the mechanism by which uses and gratification (U&G) constructs predict continuance intention to play (ContInt) the augmented reality game Pokémon Go (PG), through multiple serial mediation technique, with enjoyment and flow as mediators. The model also integrates other motivational factors specific to PG, namely, network externality and nostalgia and investigates the process by which they influence ContInt through players’ inherent need-to-collect animated monsters and online community involvement, respectively. Design/methodology/approach: The model was tested using 362 validated responses from an online survey of PG players in Malaysia. Partial least squares structural equation modeling was used to analyse the data. The predictive relevance of the model was tested via partial least squares-Predict. Findings: ContInt is influenced through various mechanisms. Enjoyment is the most important mediator, mediating three U&G predictor constructs (achievement, escapism, challenge and social interaction) and the outcome ContInt. Flow did not have any influence on ContInt unless coupled with enjoyment as a serial mediator. Network externality and nostalgia were found to only influence ContInt through mediators, online community involvement and need-to-collect Pokémon Monsters, respectively. Overall, the results show evidence of four indirect-only mediation paths and one complementary partial mediation path. Originality/value: Provides support for an integrated model incorporating psychological, social and gaming motivational factors. While most other studies focus on direct relationships, we focus on indirect relationships through multiple sequential mediation analysis, following the recent modern mediation analysis guidelines. Contrary to previous findings, flow was not an important factor in predicting ContInt for gaming and nostalgia does not link directly to ContInt. © 2019, Emerald Publishing Limited."
42,42-Media richness to customer loyalty to mobile instant messaging.pdf,media richness to customer loyalty to mobile instant messaging,How does media richness contribute to customer loyalty to mobile instant messaging?,86.11111111111111,Tseng F.-C.; Cheng T.C.E.; Li K.; Teng C.-I.,2017,Internet Research,10.1108/IntR-06-2016-0181,2-s2.0-85020102748,"Purpose: No studies in the extant literature have explored the role of media richness, i.e., the ability of media to enhance understanding among communication partners in a timely manner, in determining customer loyalty to mobile instant messaging (MIM). Grounded in media richness theory, the purpose of this paper is to examine how media richness influences customer perceived values, consequently contributing to customer loyalty to MIM. Design/methodology/approach: Collecting data by an online survey, the authors apply partial least square procedures for hypothesis testing. Findings: The authors obtain the following findings: multiple cues are positively related to functional value; immediate feedback is positively related to social value; personal focus is positively related to self-expressive value; language variety is positively related to all the above values that lead to user loyalty; and language variety has the strongest effect on user loyalty to MIM. Originality/value: A first attempt to examine the impact of media richness on user loyalty to MIM, this study provides insights for MIM service providers to make decisions to build loyal user bases. © 2017, © Emerald Publishing Limited."
43,43-Online social interactions on Facebook pages fans engagement behavior.pdf,online social interactions on facebook pages fans engagement behavior,The outcome of online social interactions on Facebook pages: A study of user engagement behavior,78.04878048780488,Khobzi H.; Lau R.Y.K.; Cheung T.C.H.,2019,Internet Research,10.1108/IntR-04-2017-0161,2-s2.0-85058484372,"Purpose: The purpose of this paper is to investigate the impact of different ways of message framing on users’ engagement behavior regarding the brand posts on Facebook and to determine whether users’ thumbs-up and reply moderate this impact. Design/methodology/approach: A panel data analysis was conducted on a panel with 11,894 observations on 850 unique brand posts from the Facebook pages of the world’s most valuable brands over a seven days window with two observations each day. A system of equations was estimated using ordinary least squares, Hausman–Taylor IV and seemingly unrelated regressions to test study’s hypotheses. Findings: The empirical findings confirm that more positively and negatively framed comments result in increased users’ engagement. Also, an increase in thumbs-up ratio for neutrally and negatively framed comments results in less engagement. The reply ratio might also have a positive and negative moderation effect on the influence of neutrally and positively framed comments on engagement behavior, respectively. Practical implications: This study provides an in-depth understanding of online social interactions on Facebook pages for firms’ managers and marketers. Online social interactions might be either harmful or fruitful for firms depending on the type of interaction and engagement behavior. Findings can help managers and marketer to improve their strategies for leveraging Facebook for electronic marketing. Originality/value: This is likely to be the first study that examines the moderating effect of users’ thumbs-up and reply on the relationship between message framing and users’ engagement behavior. By providing robust findings by addressing issues like omitted variables and endogeneity, the findings of this study are promising for developing new hypotheses and theoretical models in the context of online social interactions. © 2018, Emerald Publishing Limited."
44,44-Engagement and continuance intention of MOOCs.pdf,engagement and continuance intention of moocs,The role of privacy and emotion in ARBS continuing use intention,56.88073394495412,Yin Y.; Hsu C.,2023,Internet Research,10.1108/INTR-08-2021-0571,2-s2.0-85129588253,"Purpose: Today, contactless businesses are becoming part of the “new normal” in daily life. Augmented reality-based services (ARBS) thus provide a mechanism for contactless commerce, offering customers access to sensory experiences, especially during the COVID-19 pandemic. However, privacy can be a key concern when consumers decide whether to continue using ARBS. Thus, drawing on the Appraisal Tendency Framework (ATF), the study aims to examine how augmentation quality (Aug-Q), discrete emotions (joy and frustration) and privacy perceptions influence users' ARBS continuing use intention. Design/methodology/approach: A survey methodology with a well-designed online questionnaire was used for data collection. The data were analyzed using a structural equation model with Amos v. 22.0 software. Findings: This study demonstrated that Aug-Q had a significant positive impact on joy and a significant negative impact on frustration. Additionally, joy was positively associated with the perception of privacy benefits and ARBS continuing use intention, while frustration was negatively associated with the perception of privacy benefits and ARBS continuing use intention. The results also indicate that (perceived privacy risks) PPR–benefits predict the likelihood of ARBS continuing use intention. Originality/value: This study enhances understanding of users' ARBS continuing use intention from an integrative perspective based on the ATF, thus identifying the Aug-Q-induced emotions that subsequently influence privacy trade-offs and predict users' ARBS continuing use intention. The results provide evidence that privacy and emotions can be key determinants when consumers decide whether to continue using ARBS. The findings of this research may be beneficial for commercial companies in preventing the loss of ARBS users. © 2022, Emerald Publishing Limited."
45,45-Personality traits and social networks to self disclosure on social media.pdf,personality traits and social networks to self disclosure on social media,The influence of personality traits and social networks on the self-disclosure behavior of social network site users,71.95767195767195,Chen X.; Pan Y.; Guo B.,2016,Internet Research,10.1108/IntR-05-2014-0145,2-s2.0-84969247842,"Purpose – The purpose of this paper is to determine the influence and interaction of social networks and personality traits on the self-disclosure behavior of social network site (SNS) users. According to social capital theory and the Big Five personality model, the authors hypothesized that social capital factors would affect the accuracy and amount of self-disclosure behavior and that personality traits would moderate this effect. Design/methodology/approach – A survey was conducted to collect data from 207 SNS users. The questionnaire was administered in university classrooms and libraries and via e-mail. The measurement model and structural model were examined by using LISREL 8.8 and SmartPLS 2.0. Findings – Based on the path analysis, the authors identified several interesting patterns to explain self-disclosure behavior on SNSs. First, the centrality of SNS users has a positive effect on their amount of self-disclosure. Moreover, people who are more extroverted disclose personal information that is more accurate with the level of the cognitive dimension held constant and disclose a greater amount of personal information with the level of the structural dimension held constant. From a practical perspective, the results may provide useful insight for companies operating SNSs. Originality/value – This study analyzed the influence of social capital factors on SNS users’ self-disclosure, as well as the interactions between personality and social capital factors. Specifically, the authors examined six important variables of social capital divided into three dimensions. This research complements current research on SNSs by focusing on SNS users’ motivation to disclose self-related information in addition to information sharing. © 2016, © Emerald Group Publishing Limited."
46,46-E loyalty towards online shopping platforms role of coupons.pdf,e loyalty towards online shopping platforms role of coupons,Examining e-loyalty towards online shopping platforms: The role of coupon proneness and value consciousness,70.3030303030303,Zheng X.; Lee M.; Cheung C.M.K.,2017,Internet Research,10.1108/IntR-01-2016-0002,2-s2.0-85020069235,"Purpose: Existing research has long considered e-loyalty as a key to the success of online shopping. The purpose of this paper is to advance the theoretical understanding of e-loyalty by exploring the roles of coupon proneness and value consciousness in the context of online shopping platforms. Design/methodology/approach: The authors empirically tested the research model using a sample of 537 users of an online shopping platform in a longitudinal setting. Findings: The results provided support to all the hypotheses in the research model; particularly, the authors found that coupon proneness and value consciousness play important roles in explaining e-loyalty. They both exhibited significant moderating effects on the relationship between loyalty intentions and repurchase behaviors. The impact of trust on loyalty intentions was also examined. Research limitations/implications: The authors believe that this study will shed light for practitioners and enable researchers to deepen their understanding of e-loyalty in online shopping platforms. Originality/value: The research better explains the gap between two important price-tactics-related variables (including coupon proneness and value consciousness); and further examines their roles in determining customers’ repurchase behaviors in the context of online shopping, which is not well examined in previous studies. © 2017, © Emerald Publishing Limited."
47,47-Internet dependency exploratory study of future purchase intention.pdf,internet dependency exploratory study of future purchase intention,Explaining Internet dependency: An exploratory study of future purchase intention of Spanish Internet users,76.74418604651163,Mafé C.R.; Blas S.S.,2006,Internet Research,10.1108/10662240610690016,2-s2.0-33747472225,"Purpose - To analyse key drivers of Internet dependency and its impact on willingness to purchase online. Design/methodology/approach - The applicability of the media dependency scale is tested in the Spanish market. The impact of demographics, Internet exposure, online experience and Internet affinity on Internet dependency is analysed together with behavioural changes deriving from Internet dependency (willingness to purchase online). Findings - Data analysis shows that the media dependency scale needs to be adapted to the Spanish market and Spanish Internet users show intermediate levels of Internet dependency. Dependent users are mainly young, highly-educated, feel Internet affinity and have high levels of exposure and experience as Internet users. Internet dependency determines willingness to purchase online, with the most relevant factor being that of searching for information to take decisions. Practical implications - This research enables companies to know the different objectives which Internet can help consumers to attain and, therefore, what aspects to highlight in their communication strategies. Internet agents should exploit the dimensions Internet offers to increase individual dependency and message effectiveness. The significant influence that searching for information exerts on willingness to purchase online shows managers that web contents become a key tool to increase future online purchases. Originality/value - Despite dramatic online differences were discovered between Internet dependent and non-dependent users, very limited research has been conducted to examine them. There are still not enough studies that analyse the effects of Internet dependency on the non-purchasing Internet users behaviour. This paper analyses the background of Internet dependency and its influence on future purchase intentions of non-buyer Internet users. © Emerald Group Publishing Limited."
48,48-Social psychological motivations on user knowledge sharing in virtual communities.pdf,social psychological motivations on user knowledge sharing in virtual communities,Knowledge sharing in online smoking cessation communities: a social capital perspective,59.88023952095809,Li C.; Li H.; Suomi R.; Liu Y.,2021,Internet Research,10.1108/INTR-03-2020-0113,2-s2.0-85112642568,"Purpose: Although knowledge sharing in online communities has been studied for many years, little is known about the determinants for individuals' knowledge sharing in online health communities (OHCs) surrounding smoking cessation. Examining the determinants of knowledge sharing in such OHCs from the social capital perspective may prove particularly enlightening. Design/methodology/approach: A questionnaire-based online user survey of two smoking cessation OHCs, one based in Finland and one based in China, was performed. Performing data analysis with partial least squares (SmartPLS 3.0), the authors developed a model conceptualizing the structural, cognitive and relational dimensions of social capital as drivers for knowledge sharing in smoking cessation OHCs, with users' stage in giving up smoking as a moderator. Findings: The results show that structural capital (social ties) and relational capital (reciprocity) are important motivators behind knowledge sharing in smoking cessation OHCs, and the authors found a moderating effect of the stage in quitting on the antecedents' relationship with knowledge sharing in these OHCs. Originality/value: The study enriches understanding of knowledge sharing in smoking cessation OHCs, contributing to theory and identifying practical implications for such groups' administration. © 2021, Chenglong Li, Hongxiu Li, Reima Suomi and Yong Liu."
49,49-Anti cyberloafing disciplinary practices replica in the Internet use context.pdf,anti cyberloafing disciplinary practices replica in the internet use context,Do current anti-cyberloafing disciplinary practices have a replica in research findings?: A study of the effects of coercive strategies on workplace Internet misuse,59.66386554621849,De Lara P.Z.M.; Tacoronte D.V.; Ding J.-M.T.,2006,Internet Research,10.1108/10662240610690052,2-s2.0-33747488926,"Purpose - This study aims to test the extent to which current coercive control strategies receive research support in controlling deviant workplace Internet behavior, also called cyberloafing. Consequently, it examines the relationship between cyberloafing and three classic coercive variables: perceived organizational control (POC), fear of formal punishment (FFP) and physical leadership proximity (LPP) as sensed by the employee. The model tested suggests that perceptions of leader physical proximity (LPP) antecede both the organizational amount of control (POC) and FFP and these both ones, in turn, affect cyberloafing. Additionally, the model suggests that POC increases FFP. Design/methodology/approach - Data were collected from 147 (19.4 percent) of the 758 non-teaching staff at a Spanish public university. Accessibility of individual e-mail accounts was similar for all employees. E-mails asking for collaboration were sent in two phases. A questionnaire was posted on the university intranet and could be accessed by clicking on a link in the e-mails. Findings - Structural equation modeling results show that LPP is a significant positively associated antecedent of POC and FFP. Moreover, POC, in turn, decreases cyberloafing, while FFP increases it. Finally, POC and FFP fully mediate the relationship between LPP and cyberloafing. Research limitations/implications - The researched employees have job conditions inherent to the peculiarities of the public sector which may limit the ability to extrapolate the findings in the private sector. The fear construct was assessed by a self-supplied scale, and thus the presence of shades of other similar emotions could not be discounted. Findings provide a more understandable mechanism of the influence of supervisor proximity on cyberloafing. Practical implications - These findings contribute to an understanding of the ways in which organizations can control cyberloafing and provide reservations about the intimidator strategy efficiency. Supervisor proximity through the employee's control senses appear as an effective strategy. Originality/value - The study of the joint interaction of the cited coercive variables against cyberloafing is unprecedented. © Emerald Group Publishing Limited."
50,50-Art of appeal in e commerce impact of endorsement and bandwagon cues.pdf,art of appeal in e commerce impact of endorsement and bandwagon cues,A buyer behaviour framework for the development and design of software agents in e-commerce,52.83018867924528,Sproule S.; Archer N.,2000,Internet Research,10.1108/10662240010349408,2-s2.0-3543120607,"Software agents are computer programs that run in the background and perform tasks autonomously as delegated by the user. Although there has been much research on this topic recently, usable software agents are at an early stage of development, and are only now starting to appear in real applications. Typical of these early stages, there has been a technology focus, rather than a product focus, in much of the development work to date. A fruitful application area for software agents is in the area of e-commerce, where potential buyers can easily be overwhelmed by the flood of information that is available, thus potentially making less than optimal purchasing decisions. This paper blends models from marketing and learnings from the field of decision support systems to build a framework for the design of software agents to support in e-commerce buying applications."
51,51-Privacy dyad antecedents of promotion and prevention focused online privacy behavior.pdf,privacy dyad antecedents of promotion and prevention focused online privacy behavior,The privacy dyad: Antecedents of promotion- and prevention-focused online privacy behaviors and the mediating role of trust and privacy concern,74.66666666666666,Lwin M.O.; Wirtz J.; Stanaland A.J.S.,2016,Internet Research,10.1108/IntR-05-2014-0134,2-s2.0-84978191636,"Purpose – The purpose of this paper is to investigate how the business communication-related variables of reputation, communication quality and information sensitivity are mediated by trust and privacy concern to influence the privacy dyad (i.e. promotion- and prevention-focused privacy behaviors). Design/methodology/approach – Regulatory focus theory (RFT) is used to build a framework to examine antecedents of promotion- and prevention-focused privacy behaviors as well as mediators of these relationships. Hypotheses were tested using a 2 (firm reputation: strong/weak)×3 (communication quality: high/neutral/low)×2 (data sensitivity: high/low) between-subjects factorial design. Findings – The findings support the proposed model. Specifically, high reputation and communication quality increased promotion-focused behaviors and were mediated by trust. In contrast, low communication quality and high data sensitivity increased prevention-focused behaviors and were mediated by privacy concern. Consistent with RFT, higher trust led to promotion-focused behaviors such as willingness to invest in the relationship (e.g., by providing information to the service provider and investing time and energy) and loyalty behaviors. Furthermore, higher privacy concerns led to prevention-focused behaviors such as deflective (e.g., using privacy protection measures such as disguising one’s IP address and disabling cookies) and defensive behaviors (e.g., taking action to have one’s name removed from mailing lists). Originality/value – This study contributes to the literature on customer relationship management, RFT and trust and privacy in an online context. © 2016, © Emerald Group Publishing Limited."
52,52-Online live streaming perceived servicescape scale development and effects.pdf,online live streaming perceived servicescape scale development and effects,Measuring online live streaming of perceived servicescape: Scale development and validation on behavior outcome,71.73913043478262,Chen Y.-H.; Chen M.-C.; Keng C.-J.,2020,Internet Research,10.1108/INTR-11-2018-0487,2-s2.0-85081302511,"Purpose: This study aimed to develop and validate an online live streaming perceived servicescape (OLSPS) scale that can help platform service providers to develop strategies for new live streaming channel promotions. Design/methodology/approach: This study conceptualized the construct of OLSPS and the four-phase procedure of the 66-item OLSPS scale development, including item generation, item purification, scale validation, measure application and testing of hypotheses. It also provided a research framework to assess audiences' cognition and behavioral intention, and an online survey on 420 live streaming users (social platforms, n = 210; native platforms, n = 210) was conducted. Findings: This study developed and validated a 35-item OLSPS scale with eight dimensions. The results of the empirical model showed that OLSPS is positively correlated with the audiences' cognition and behavioral intention. Furthermore, parasocial interaction experience showed a positive moderation on channel trust. Originality/value: This study is a pioneering effort to develop and validate an OLSPS scale. The results could be helpful for researchers in building OLSPS and for managers in assessing and promoting users' acceptance of online live streaming platforms. © 2019, Emerald Publishing Limited."
53,53-Is offensive commenting contagious online public vs interpersonal context.pdf,is offensive commenting contagious online public vs interpersonal context,Is offensive commenting contagious online? Examining public vs interpersonal swearing in response to Donald Trump’s YouTube campaign videos,66.35071090047393,Kwon K.H.; Gruzd A.,2017,Internet Research,10.1108/IntR-02-2017-0072,2-s2.0-85023639067,"Purpose: The purpose of this paper is to explore the spillover effects of offensive commenting in online community from the lens of emotional and behavioral contagion. Specifically, it examines the contagion of swearing – a linguistic mannerism that conveys high-arousal emotion – based upon two mechanisms of contagion: mimicry and social interaction effect. Design/methodology/approach: The study performs a series of mixed-effect logistic regressions to investigate the contagious potential of offensive comments collected from YouTube in response to Donald Trump’s 2016 presidential campaign videos posted between January and April 2016. Findings: The study examines non-random incidences of two types of swearing online: public and interpersonal. Findings suggest that a first-level (a.k.a. parent) comment’s public swearing tends to trigger chains of interpersonal swearing in the second-level (a.k.a. child) comments. Meanwhile, among the child-comments, a sequentially preceding comment’s swearing is contagious to the following comment only across the same swearing type. Based on the findings, the study concludes that offensive comments are contagious and have impact on shaping the community-wide linguistic norms of online user interactions. Originality/value: The study discusses the ways in which an individual’s display of offensiveness may influence and shape discursive cultures on the internet. This study delves into the mechanisms of text-based contagion by differentiating between mimicry effect and social interaction effect. While online emotional contagion research to this date has focused on the difference between positive and negative valence, internet research that specifically looks at the contagious potential of offensive expressions remains sparse. © 2017, © Emerald Publishing Limited."
54,54-Social interaction oriented content to viewers purchasing and sharing behaviors.pdf,social interaction oriented content to viewers purchasing and sharing behaviors,Can social interaction-oriented content trigger viewers' purchasing and gift-giving behaviors? Evidence from live-streaming commerce,66.98564593301435,Yang Q.; Huo J.; Li H.; Xi Y.; Liu Y.,2023,Internet Research,10.1108/INTR-11-2021-0861,2-s2.0-85149382127,"Purpose: This study investigates how social interaction-oriented content in broadcasters' live speech affects broadcast viewers' purchasing and gift-giving behaviors and how broadcaster popularity moderates social interaction-oriented content's effect on the two different behaviors in live-streaming commerce. Design/methodology/approach: A research model was proposed and empirically tested using a panel data set collected from 537 live streams via Douyin (the Chinese version of TikTok), one of the most popular live broadcast platforms in China. A fixed-effects negative binomial regression model was used to examine the proposed research model. Findings: This study's results show that social interaction-oriented content in broadcasters' live speech has an inverted U-shaped relationship with broadcast viewers' purchasing behavior and shares a positive linear relationship with viewers' gift-giving behavior. Furthermore, broadcaster popularity significantly moderates the effect of social interaction-oriented content on viewers' purchasing and gift-giving behaviors. Originality/value: This research enriches the literature on live-streaming commerce by investigating how social interaction-oriented content in broadcasters' live speech affects broadcast viewers' product-purchasing and gift-giving behaviors from the perspective of broadcast viewers' attention. Moreover, this study provides some practical guidelines for developing live speech content in the live-streaming commerce context. © 2023, Qiang Yang, Jiale Huo, Hongxiu Li, Yue Xi and Yong Liu."
55,55-Antecedents and consequences of virtual customer co creation behaviour.pdf,antecedents and consequences of virtual customer co creation behaviour,Antecedents and consequences of virtual customer co-creation behaviours,99.29078014184397,Frasquet-Deltoro M.; Alarcón-del-Amo M.-D.-C.; Lorenzo-Romero C.,2019,Internet Research,10.1108/IntR-06-2017-0243,2-s2.0-85058135799,"Purpose: The purpose of this paper is to compare the antecedents and consequences of two distinct types of virtual co-creation behaviours that require different degree of effort from the customer, i.e. customer participation (CPB), and customer citizenship (CCB) behaviour, in a cross-cultural study. Design/methodology/approach: A survey was conducted among members of online panels in the UK and Spain, reaching a sample of 800 online individuals who participate in online co-creation processes with fashion retailers. This design allows us to test the cross-cultural effects. Multi-group structural equations modelling was used to analyse the data. Findings: Virtual co-creation behaviours are driven by perceived ease-of-use of the co-creation platform, electronic word-of-mouth (e-WOM) quality and fashion involvement; however, the effects are different on CPB, affected by perceived ease-of-use more strongly, and on CCB, driven by e-WOM quality and fashion involvement more strongly. Higher level of co-creation increases satisfaction with co-creation, which mediates the effect on engagement and intention of future co-creation. The cross-cultural design reveals that most relationships hold in both countries, with the exception of the influence of fashion involvement on CPB, while some differences in the size of the effects appear between countries. Originality/value: This study contributes to increasing our knowledge on online co-creation in several ways. First, the authors investigate, in the online environment, two co-creation behaviours, CPB and CCB, and compare their antecedents. This paper provides a cross-cultural validation of the relationships between CPB and CCB’s antecedents and consequences, identifying the different effects due to culture. © 2018, Emerald Publishing Limited."
56,56-Perceived online service quality to swift guanxi implications for repurchase.pdf,perceived online service quality to swift guanxi implications for repurchase,The impact of perceived online service quality on swift guanxi: Implications for customer repurchase intention,81.08108108108108,Shi S.; Mu R.; Lin L.; Chen Y.; Kou G.; Chen X.-J.,2018,Internet Research,10.1108/IntR-12-2016-0389,2-s2.0-85044374085,"Purpose: The purpose of this paper is to investigate the impact of online service quality on swift guanxi that influences customer repurchase intention and the moderating role of gender in the relationship between online service quality and swift guanxi. Design/methodology/approach: Based on survey data obtained from 274 college students, structural equation modeling was used to test the research hypotheses. Findings: The results show that the dimensions of online service quality (i.e. perceived control, convenience and customer service) are positively related to buyer-seller swift guanxi, which influences repurchase intention. Additionally, men are driven mainly by perceived control and service convenience when establishing swift guanxi, whereas women care more about customer service. Originality/value: Online service quality is the key factor underlying customer repurchase intention. In addition, gender differences exist in many aspects of online shopping including information processing, perceived service, and perceived risk. This is one of the first empirical studies that empirically examine the effects of three dimensions of online service quality on swift guanxi and take gender differences into consideration. Based on the conceptual and empirical evidence, this study provides the practical and theoretical implications of these findings. © 2018, Emerald Publishing Limited."
57,57-Fundamental and supplemental interactions to users knowledge contribution.pdf,fundamental and supplemental interactions to users knowledge contribution,How fundamental and supplemental interactions affect users’ knowledge sharing in virtual communities? A social cognitive perspective,65.02463054187191,Zhou J.; Zuo M.; Yu Y.; Chai W.,2014,Internet Research,10.1108/IntR-07-2013-0143,2-s2.0-84926626903,"Purpose - The purpose of this paper is to investigate the effects of the environment of a virtual community (users’ interactions inside and outside of a community which are defined as the fundamental and supplemental interaction (FI and SI), respectively) on its users’ knowledge sharing (KS) and the underlying cognitive mechanism. Design/methodology/approach-A survey was conducted among the users who had experience of participating in a domain knowledge specific online community. A total of 479 valid observations were collected. Structural equation modeling was used to test the research model and hypotheses. Findings-The empirical results show that the fundamental interaction (FI) not only directly affects users’ knowledge acquisition (KA) and contribution, but also indirectly affects users’ KA and contribution partially through the users’ self-efficacy and outcome expectation. While the supplemental interaction (SI) negatively affects users’ KA, it positively affects the users’ knowledge contribution and this effect is also partially mediated by the users’ self-efficacy and outcome expectation. The mediators of self-efficacy and outcome expectation play distinct role on users’ KA and contribution in virtual communities (VCs). Originality/value-This research conceptualizes the users’ interaction inside and outside of a particular virtual community as FI and SI, respectively, and reveals the mechanism how they affect users’ KA and contribution. The results shed light on the literature of KS in VCs and extend social cognitive theory’s application into a complex environment with blended interactions in a virtual world. The research also provides insights for virtual community designers, administrators and users. © Emerald Group Publishing Limited."
58,58-Social networking site addiction cognitive affective model.pdf,social networking site addiction cognitive affective model,Dealing with social networking site addiction: a cognitive-affective model of discontinuance decisions,72.9559748427673,Vaghefi I.; Qahri-Saremi H.; Turel O.,2020,Internet Research,10.1108/INTR-10-2019-0418,2-s2.0-85085391283,"Purpose: Extant research has shown the prevalence of social networking site (SNS) addiction and provided evidence for its negative consequences. Given such consequences, it is conceivable that some users decide to discontinue their SNS use in response to SNS addiction. This paper examines key mechanisms that translate SNS addiction into discontinuance decisions. Design/methodology/approach: A theoretical model is proposed based on the cognitive-affective model of behavior. It is empirically tested with data from 499 SNS users. Findings: Results show that cognitive dissonance (as primary cognitive response) and guilt (as primary affective response) mediate the relation between SNS addiction and decision to discontinue SNS use, whereas self-accountability and perceived self-efficacy play positive and negative moderating roles. Additional analysis reveals that the effect of guilt on decision to discontinue SNS use follows a nonlinear pattern. Research limitations/implications: Additional cognitive and affective responses, beyond cognitive dissonance and guilt, as well as additional contextual factors may influence the relation between SNS addiction and decision to discontinue SNS use. In addition, the relation between decisions and actual discontinuance should be examined by future research. Originality/value: This study highlights important key antecedents of the decision to discontinue SNS use, namely cognitive dissonance, guilt, self-accountability, and perceived self-efficacy, and the mechanisms underlying their influence. It also explains the nonlinear effect of guilt on the decision to discontinue SNS use. © 2020, Emerald Publishing Limited."
59,59-Automated conversational agent as decision aid matching effect.pdf,automated conversational agent as decision aid matching effect,Understanding automated conversational agent as a decision aid_ matching agent's conversation with customer's shopping task,59.45945945945945,Chen J.V.; Thi Le H.; Tran S.T.T.,2020,Internet Research,10.1108/INTR-11-2019-0447,2-s2.0-85099705024,"Purpose: To provide better services to customers, especially immediate responses and 24/7 availability, businesses are implementing text-based automated conversational agents, i.e. chatbots on their social platforms and websites. Chatbots are required to not only provide customers with necessary consultancy and guidance but also communicate friendly and socially. Based on the cognitive fit theory, this study attempts to examine the role of chatbot as a decision aid and how the match between information presentation in forms of decisional guidance and communication style and the shopping task influences consumers' perceived cognitive fit and decision performance outcomes. Design/methodology/approach: A 2 x 2 x 2 between subject online experiment was conducted to identify which kind of decisional guidance (suggestive and informative guidance) and communication style (task-oriented vs social-oriented style) are the most appropriate for each type of shopping task (searching vs browsing task). Findings: The findings show that when customers interact with chatbots, they will perceive higher cognitive fit if the chatbots provide them with suggestive guidance and communicate in a friendly style especially when they perform a searching task. Originality/value: This study is the first attempt to understand the role of chatbots as a decision aid to customers using the communicative language. This study also tries to explore the cognitive fit theory in a novel way, and we propose the information presentation in forms of communicative language rather than matrices, tables and graphs. © 2020, Emerald Publishing Limited."
60,60-Short video marketing how branded videos facilitate purchase intention.pdf,short video marketing how branded videos facilitate purchase intention,"Short video marketing: what, when and how short-branded videos facilitate consumer engagement",65.83850931677019,Dong X.; Liu H.; Xi N.; Liao J.; Yang Z.,2024,Internet Research,10.1108/INTR-02-2022-0121,2-s2.0-85159947178,"Purpose: This study explores whether and how four main factors of short-branded video content (content matching, information relevance, storytelling and emotionality) facilitate consumer engagement (likes, comments and shares), as well as the moderating effect of the release time (morning, afternoon and evening) in such relationships. Design/methodology/approach: This study uses Python to write programs to crawl relevant data information, such as consumer engagement and short video release time. It combines coding methods to empirically analyze the impact of short-branded video content characteristics on consumer engagement. A total of 10,240 Weibo short videos (total duration: 238.645 h) from 122 well-known brands are utilized as research objects. Findings: Empirical results show that the content characteristics of short videos significantly affected consumer engagement. Furthermore, the release time of videos significantly moderated the relationship between the emotionality of short videos and consumer engagement. Content released in the morning enhanced the positive impact of warmth, excitement and joy on consumer engagement, compared to that released in the afternoon. Practical implications: The findings provide new insights for the dissemination of products and brand culture through short videos. The authors suggest that enterprises that use brand videos consider content matching, information relevance, storytelling and emotionality in their design. Originality/value: From a broader perspective, this study constructs a new method for comprehensively evaluating short-branded video content, based on four dimensions (content matching, information relevance, storytelling and emotionality) and explores the value of these dimensions for creating social media marketing success, such as via consumer engagement. © 2023, Emerald Publishing Limited."
61,61-Purchasing behavior in Taiwans online auction websites.pdf,purchasing behavior in taiwans online auction websites,The theory of planned behavior and Internet purchasing,64.81481481481481,George J.F.,2004,Internet Research,10.1108/10662240410542634,2-s2.0-3042747513,"Several opinion polls have found that many consumers resist making purchases via the Internet because of their concerns about the privacy of the personal information they provide to Internet merchants. Using the theory of planned behavior as its basis, this study investigated the relationships among beliefs about Internet privacy and trustworthiness, along with beliefs about perceived behavioral control and the expectations of important others, and online purchasing behavior. Data were collected from 193 college students. Analysis of the data indicates that beliefs about trustworthiness positively affect attitudes toward buying online, which in turn positively affect purchasing behavior. Beliefs about self-efficacy regarding purchasing positively affect perceived behavioral control, which in turn affects online purchasing behavior. In short, respondents who believed in the trustworthiness of the Internet and in their own abilities to buy online were more likely to make Internet purchases than were those without such beliefs. © 2004, Emerald Group Publishing Limited"
62,62-Reference effects on online purchase intention of agricultural products.pdf,reference effects on online purchase intention of agricultural products,The impact of reference effects on online purchase intention of agricultural products: The moderating role of consumers’ food safety consciousness,66.04651162790698,Zhao X.; Deng S.; Zhou Y.,2017,Internet Research,10.1108/IntR-03-2016-0082,2-s2.0-85016036621,"Purpose: The purpose of this paper is to analyze the impact of reference effects on online purchase intention (OPI) of agricultural products in B2C context and to examine how consumers’ food safety consciousness (FSC) moderates that impact. Design/methodology/approach: An empirical survey was used to test the hypotheses. Data were collected from a total of 297 online consumers in China. A structural equation modeling is utilized to assess the relationships proposed in the research model. Findings: The findings of this study show that reference effects have a significant impact on OPI of agricultural products. Both perceived value (PV) and perceived risk (PR) play a mediating role in the relations between reference effects and OPI, but the mediating effect of the PV is found to be significantly greater than that of the PR. Consumers’ FSC significantly and positively moderates the impact of reference effects on OPI, meaning that the more attention consumers pay to food safety, the greater the impact of reference effects on OPI will become. Research limitations/implications: First, this study mainly analyzes the positive impact of reference effects on OPI. Future research could discuss the negative impact of reference effects and compare the differences between them. Second, this study only takes the PV and PR as mediators into the research model. Future research could consider adding trust, attitude, and other variables and further explore and clarify the influencing mechanism between reference effects and OPI. Third, this study examines the moderating role of consumers’ FSC but does not fully discuss the moderating role of product categories. Further research could compare the influence of reference effects among multiple product categories. Practical implications: This study provides valuable insights for agricultural enterprises and online vendors that reference effects are one of the most important factors to influence OPI. It suggests to agricultural enterprises and online vendors that reference effects can be used as a new instrument to influence consumers’ online purchase decisions. Originality/value: This study for the first time defines reference effects in an online setting and introduces the perspective of reference effects to establish a theoretical model to explain consumers’ OPI of agricultural products. The study reveals the influencing mechanism of reference effects on OPI and thus enriches the theory of online purchase behavior. © 2017, © Emerald Publishing Limited."
63,63-Determinants of consumer behavior towards email advertisement.pdf,determinants of consumer behavior towards email advertisement,The determinants of consumer behavior towards email advertisement,96.82539682539682,Chang H.H.; Rizal H.; Amin H.,2013,Internet Research,10.1108/10662241311331754,2-s2.0-84878231306,"Purpose: The aim of this study was to develop a theoretical model of email advertising effectiveness and to investigate differences between permission-based email and spamming. By examining different types of email (i.e. permission-based email and spamming), the present study empirically tested the theoretical linkage between email advertising values, perceived instrusiveness, and the attitudinal-behavioural dispositions towards email advertising. Design/methodology/approach: A survey was conducted using 221 respondents from Taiwan. Two scenarios were designed for the present study. The questionnaires were equally divided into two sets, with the first half containing a scenario depicting permission-based email, and the other half containing a scenario describing a spamming email. Each respondent only received one set of the survey. Findings: Results from a survey of 221 Internet users in Taiwan indicate that values and attitudes toward, and the perceived intrusiveness of, email advertising significantly affect consumers' behavioral dispositions toward email advertising. The results suggest that permission-based email is more effective as compared to spam email advertising. For solicited email, consumers perceived less intrusiveness if the email advertisement offered them financial incentives. Research limitations/implications: The authors acknowledge four limitations in this study. These limitations however provide further direction for future studies in the discipline. The discussion of these limitations is provided. Practical implications: Importantly, this study yields significant theoretical and managerial implications. Concerned with the context of email advertising, the authors' work provides theoretical support for both constructs of advertising values and perceived intrusiveness as important. Concerned with the advertisers, this study renders important implications for better planning of marketing mix strategy using email. Originality/value: This study provides new theoretical insights into factors influencing consumers' acceptance of email advertising by incorporating perceived intrusiveness as a mediator in the relationship between advertising values and attitudinal-behavioral dispositions. By empirically comparing the different types of email advertisements of permission-based email and spamming, the present study also offers better understanding and extending of the current literature on email advertising research. © Emerald Group Publishing Limited."
64,64-Abusive supervisors and employees who cyberloaf roles of stress and resilience.pdf,abusive supervisors and employees who cyberloaf roles of stress and resilience,Abusive supervisors and employees who cyberloaf: Examining the roles of psychological capital and contract breach,68.42105263157895,Agarwal U.A.; Avey J.B.,2020,Internet Research,10.1108/INTR-05-2019-0208,2-s2.0-85081589022,"Purpose: The purpose of this study is to examine the effects of abusive supervision on cyberloafing behavior, to test the mediating role of PsyCap in this relationship and the extent to which these relationships are moderated by psychological contract breach. Design/methodology/approach: A total of 394 full-time managers across different Indian organizations served as the sample for this study. Findings: The results revealed that the abusive supervision and PsyCap are significantly correlated with cyberloafing, the relationship between abusive supervision and cyberloafing is partially mediated by PsyCap and the impact of abusive supervision and PsyCap on cyberloafing is moderated by psychological contract breach such that the effects of abusive supervision and PsyCap on cyberloafing are stronger when employees perceive high psychological contract breach. Research limitations/implications: A cross-sectional design and use of self-reported questionnaires are a few limitations of this study. Originality/value: This is one of the first studies examining cyberloafing in response to abusive supervision and one of the few attempts to examine the effects of abusive supervision on individual resources (PsyCap) in response to workplace mistreatment. This study is also the first to examine these phenomena in the Indian context. © 2019, Emerald Publishing Limited."
65,65-Community identification to attitude and intention toward community.pdf,community identification to attitude and intention toward community,The effect of community identification on attitude and intention toward a blogging community,83.01886792452831,Shen C.-C.; Chiou J.-S.,2009,Internet Research,10.1108/10662240910981362,2-s2.0-70349635043,"Purpose: Internet portals have long been providing free services (e.g. e-mail, blog) to attract new users and retain existing customers. However, it is uncertain whether the users will continue to use the present free service over time. Blog enables people to interact with others extensively and the population of blog users has been skyrocketing in recent years. This paper aims to investigate the impacts of virtual community on a user's attitude and intention to continually use the current blog service. Design/methodology/approach: The conceptual empirical model has been developed on the foundation of social psychology, relationship marketing, and transaction cost analysis (TCA). Users of blogging communities who have frequent experience of interacting with other members were the objects for this study. In total, 243 valid samples were obtained for empirical testing by employing structural equation model. Findings: Results show that asset specificity and community pressure play mediating roles in the relationship between community identification and attitude toward using blog services, which in turn affects intention to stay with a blogging community. Perceived usefulness is successful in determining the attitude of using blogging community. Originality/value: This paper is believed to be the first that uses a sociology view of community and asset specificity to investigate its impacts on online consumer loyalty. The study advances the relationship marketing literature in explaining user's new service adoption behavior by adding community identity and community pressure generated through the process of using web-based services. The paper concludes with implications for web-based service providers, and additional extended research relevant to the study of virtual community and asset specificity is also provided. © Emerald Group Publishing Limited."
66,66-Digital athletics in analogue stadiums gratifications for e sports viewing.pdf,digital athletics in analogue stadiums gratifications for e sports viewing,Digital athletics in analogue stadiums: Comparing gratifications for engagement between live attendance and online esports spectating,61.165048543689316,Sjöblom M.; Macey J.; Hamari J.,2020,Internet Research,10.1108/INTR-07-2018-0304,2-s2.0-85077534637,"Purpose: Esports (electronic sports) are watched by hundreds of millions of people every year and many esports have overtaken large traditional sports in spectator numbers. The purpose of this paper is to investigate spectating differences between online spectating of esports and live attendance of esports events. This is done in order to further understand attendance behaviour for a cultural phenomenon that is primarily mediated through internet technologies, and to be able to predict behavioural patterns. Design/methodology/approach: This study employs the Motivation Scale for Sports Consumption to investigate the gratifications spectators derive from esports, both from attending tournaments physically and spectating online, in order to explore which factors may explain the esports spectating behaviour. The authors investigate how these gratifications lead into continued spectatorship online and offline, as well as the likelihood of recommending esports to others. The authors employ two data sets, one collected from online spectators (n=888), the other from live attendees (n=221). Findings: The results indicate that online spectators rate drama, acquisition of knowledge, appreciation of skill, novelty, aesthetics and enjoyment of aggression higher than live attendees. Correspondingly, social interaction and physical attractiveness were rated higher by live attendees. Vicarious achievement and physical attractiveness positively predicted intention to attend live sports events while vicarious achievement and novelty positively predicted future online consumption of esports. Finally, vicarious achievement and novelty positively predicted recommending esports to others. Originality/value: During the past years, esports has emerged as a new form of culture and entertainment, that is unique in comparison to other forms of entertainment, as it is almost fully reliant on computer-human interaction and the internet. This study offers one of the first attempts to compare online spectating and live attendance, in order to better understand the phenomenon and the consumers involved. As the growth of esports is predicted to continue in the coming years, further understanding of this phenomenon is pivotal for multiple stakeholder groups. © 2019, Emerald Publishing Limited."
67,67-When will consumers be ready psychological perspective on consumer readiness.pdf,when will consumers be ready psychological perspective on consumer readiness,When will consumers be ready? A psychological perspective on consumer engagement in social media brand communities,70.89947089947091,Liu L.; Liu R.; Lee M.; Chen J.,2019,Internet Research,10.1108/IntR-05-2017-0177,2-s2.0-85062069210,"Purpose: The purpose of this paper is twofold: first, to explain whether consumer engagement in social media brand communities (SMBCs) motivates consumer brand loyalty; and second, to explore the antecedents of consumer engagement by developing a model based on personal engagement theory. Design/methodology/approach: Online survey data from 279 brand community members of Weibo (one of the most popular social media websites in China) were used to test the proposed model. Structural equation modeling with partial least squares was performed to test both the measurement model and the structural model. A hierarchical multiple regression analysis was conducted to examine the interaction effects. Findings: The findings show that three factors, namely, recognition, community identification and self-efficacy, had significant positive effects on consumer engagement in SMBCs, which consequently enhanced brand loyalty. Self-efficacy moderated the effects of both community identification and recognition on consumer engagement. The impacts of three factors on consumer engagement are contingent upon the type of SMBCs. Originality/value: This study extends and advances the literature on consumer engagement by explaining consumer engagement in SMBCs from a new theoretical lens. This study also enriches personal engagement theory by investigating the effects of the interaction between different conditions of engagement. In addition, this study contributes to brand loyalty literature by providing empirical evidence of the impact of consumer engagement on brand loyalty. Finally, this study contributes to the online brand community study by introducing personal engagement theory into SMBC context, and examining the moderating role of SMBC types. © 2019, Emerald Publishing Limited."
68,68-Engagement addiction dilemma empirical evaluation of mobile user behavior.pdf,engagement addiction dilemma empirical evaluation of mobile user behavior,The engagement–addiction dilemma: an empirical evaluation of mobile user interface and mobile game affordance,75.13812154696133,Yang Q.; Gong X.,2021,Internet Research,10.1108/INTR-11-2020-0622,2-s2.0-85102494681,"Purpose: The engagement–addiction dilemma has been commonly observed in the information technology (IT) industry. However, this issue has received limited research attention in the information system (IS) discipline. Drawing on the stimulus–organism–response (SOR) framework, this study explores the engagement–addiction dilemma in the use of mobile games and highlights the impacts of game design features, namely, mobile user interface and mobile game affordance. Design/methodology/approach: The research model was empirically validated using a longitudinal survey data from 410 mobile game users in China. Findings: The empirical results offer several key findings. First, mobile user interface and mobile game affordance positively affect telepresence and social presence, which lead to meaningful engagement and mobile game addiction. Second, a high-quality of mobile user interface positively moderates the effects of mobile game affordance on telepresence and social presence. Originality/value: This study contributes to the literature by theorizing and empirically testing the impacts of game design features on the engagement-addiction dilemma. © 2021, Emerald Publishing Limited."
69,69-Customer citizenship behavior on SNS role of brand trust.pdf,customer citizenship behavior on sns role of brand trust,A study of members' helping behaviors in online community,55.35714285714286,Chu K.-M.,2009,Internet Research,10.1108/10662240910965351,2-s2.0-70350070115,"Purpose: The aim of this paper is to develop a theoretical model that enables us to examine the antecedents and consequences effects of members' helping behavior in online communities. It also aims to develop a complete model for empirical testing. Design/methodology/approach: The sample is 425 participants including nine online communities in Taiwan, including Yahoo! Kimo, CPB, Sony music, etc.. who were contacted and asked to participate in the study. Data were collected between August and December 2007 via the web for Internet users using a standardized questionnaire. Excluding those surveys that were undeliverable and those who believed that it was inappropriate to respond, the overall effective response rate was 84 percent (355 of 425). Findings: The empirical results suggested that online communities members' helping behavior represents a large pool of product know-how. They seem to be a promising source of innovation capabilities for new product development. Research limitations/implications: The research only aims to experimentally investigate complete model of helping behavior in online communities. But this research has not dealt with a double role of online communities' members so far, linking innovation with commercialization. They seem to be a promising source of innovation capabilities for new product development. Practical implications: The phenomenon of helping behavior among members may become a major source and channel for information in the decision making process for the purchase of products. Therefore, a major finding derived from the empirical application is that community members are capable and willing to contribute to virtual co-development. Originality/value: Many variables have been evaluated for their influences on the helping behaviors of the members of the online communities. However, none of the previous studies have integrated these variables into a more comprehensive framework. © Emerald Group Publishing Limited."
70,70-Online brand community through Self Determination Theory lens.pdf,online brand community through self determination theory lens,Online brand community: through the eyes of Self-Determination Theory,91.47286821705426,Kelley J.B.; Alden D.L.,2016,Internet Research,10.1108/IntR-01-2015-0017,2-s2.0-84978224676,"Purpose – The purpose of this paper to use Self-Determination Theory (SDT) to explain the online brand community (OBC) identity internalization process through brand website interactivity. Secondary purpose of the research is to explore the role of several individual difference factors and brand-specific constructs in predicting brand website interactivity. Design/methodology/approach – This study proposes the OBC motivation development continuum of brand website interactivity. Thus, a national panel was collected by a reputable online survey firm and a structural equation model was used to test the proposed model. Findings – The authors examined four brand-related antecedents and mediators (brand engagement in self-concept, susceptibility of normative influence, opinion leadership, and consumer innovativeness) and found evidence of the differing roles that brand engagement in self-concept and purposive motives play as mediators to brand website interactivity. Practical implications – Marketing managers can use the proposed model as a useful tool for understanding ways to target and motivate segment specific consumers in ways that will increase the effectiveness of managers’ OBC building strategies. Originality/value – This study utilized SDT to explain the internalization process of brand website interactivity. Further, several individual difference factors were explored as antecedents and mediators of brand website interactivity. © 2016, © Emerald Group Publishing Limited."
71,71-Effect of customized information on online purchase intentions.pdf,effect of customized information on online purchase intentions,The effect of customized information on online purchase intentions,96.875,Ha H.-Y.; Janda S.,2014,Internet Research,10.1108/IntR-06-2013-0107,2-s2.0-84926670107,"Purpose - The purpose of this paper is to employ a cross-cultural perspective to propose and empirically evaluate four models focusing on the role of satisfaction and trust in the formation of online travel purchase intentions. Design/methodology/approach-A proposed model is compared with three alternative models of the relationships among, and impact of, independent variables on purchase intentions. Data from South Korea and UK are used to examine the proposed relationship and select the best model among four alternative models. Findings-Results suggest that there are significant differences as well as similarities across consumers in South Korea and the UK. Customized information has a direct affect on both satisfaction and trust. The effect of satisfaction on purchase intentions is mediated by attitude toward web site only in the UK sample, while it has direct and indirect effects on purchase intentions in the South Korean sample. However, the relationship between trust and purchase intentions is not supported in both data sets. Originality/value-This study proposes four alternative models that include customized information as a key variable influencing purchase intentions. Hierarchical structural model analysis is utilized to evaluate these models and select the best fitting model. © Emerald Group Publishing Limited."
72,72-Location based services users privacy concern.pdf,location based services users privacy concern,Understanding location-based services users’ privacy concern: An elaboration likelihood model perspective,60.810810810810814,Zhou T.,2017,Internet Research,10.1108/IntR-04-2016-0088,2-s2.0-85020095673,"Purpose: The purpose of this paper is to draw on the elaboration likelihood model to examine location-based services (LBS) users’ privacy concern. Design/methodology/approach: Based on the 266 valid responses collected from a survey, structural equation modeling was employed to examine the research model. Findings: The results indicated that privacy concern receives a dual influence from both central cues and peripheral cues. Central cues include privacy policy and information quality, whereas peripheral cues include reputation and privacy seals. Privacy control moderates the effects of privacy policy and privacy seals on privacy concern. Research limitations/implications: The results imply that service providers need to consider both central and peripheral cues in order to mitigate users’ privacy concern associated with using LBS. Originality/value: Although previous research has found the effect of privacy concern on user adoption of LBS, it has seldom examined the influence processes of external factors on privacy concern. This research tries to fill the gap. © 2017, © Emerald Publishing Limited."
73,73-Drivers for GPS navigation app purchase intention.pdf,drivers for gps navigation app purchase intention,Online experiences and virtual goods purchase intention,61.53846153846154,Huang E.,2012,Internet Research,10.1108/10662241211235644,2-s2.0-84861830455,"The purpose of this paper is to examine the effects of interactive and social features on users' online experiences and their purchase intention of virtual goods from a social network site. A banner with a hyperlink that connected to the author's web survey was posted on the homepage of Facebook. Of the 258 responses returned, 176 were fully completed. Measurement items were adapted from previous literature. Structural equation modeling (SEM) was used to evaluate the research model and hypotheses testing. The results of an empirical study supported the use of the stimuli-organism-response (S-O-R) model in a social networking site and showed how environmental features should be incorporated to enhance users' online experiences and purchase intentions. Specifically, social identity showed the strongest influence on involvement and flow. More specifically, affective involvement showed the greatest influence on purchase intention compared to flow and cognitive involvement. The relative importance of both interactivity and social identity in platform features in shaping consumers' online experiences should not be ignored. The author suggests online games or apps. Additionally, platform providers should advance social identity features that show a strong positive impact on users' online experiences. With the proliferation of online social gaming, there is growing evidence for virtual goods consumption; however, relatively few studies have discussed this phenomenon. This paper draws on hypotheses from environmental psychology; specifically, users' intentions to purchase are modeled on user responses to the online stimuli of a Web platform and the online experience that such an environment elicits. © 2012, Emerald Group Publishing Limited."
74,74-Influence of the Internet on destination satisfaction.pdf,influence of the internet on destination satisfaction,The influence of the Internet on destination satisfaction,96.36363636363636,Castaeda J.A.; Frías D.M.; Rodríguez M.A.,2007,Internet Research,10.1108/10662240710828067,2-s2.0-34548094913,"Purpose - The aim of the present study is to provide an insight into the effect that the satisfaction with the information obtained through the Internet may have on the satisfaction with the selected destination. In particular, assuming that the Internet functions as an effective source of information for the tourist, one would expect the above relationship to be positive and significant. Design/methodology/approach - In order to test the proposed hypotheses, a structured questionnaire was administered to tourists of different nationalities. The total number of valid cases was 279. The field work was done between June 2004 and June 2005. Findings - The results seem to show that the greater the tourist's satisfaction with the Internet, the fuller is his or her enjoyment of the holiday. This relationship, however, is moderated by two variables - the tourist's previous experience of the destination and the tourist's experience of the Internet. These conclusions may well prove crucial for the future use of the Internet in the promotion of tourism destinations. Practical implications - The results of the study lend support to the importance of the Internet as an information source in the promotion of tourism destinations, which contributes in particular to attracting new visitors. However, its development will depend heavily on improvements in the ease of use of the information highway and will progress with the passage of time and the concomitant increase in the Internet experience of its users. Originality/value - The study focuses on empirically testing the advantages that, from a merely conceptual perspective, are becoming evident in the use of the Internet in the tourist sector. © Emerald Group Publishing Limited."
75,75-Motivation and sustained participation in online crowdsourcing community.pdf,motivation and sustained participation in online crowdsourcing community,Motivation and sustained participation in the online crowdsourcing community: the moderating role of community commitment,75.0,Wu W.; Gong X.,2021,Internet Research,10.1108/INTR-01-2020-0008,2-s2.0-85091373367,"Purpose: Crowdworkers' sustained participation is critical to the success and sustainability of the online crowdsourcing community. However, this issue has not received adequate attention in the information systems research community. This study seeks to understand the formation of crowdworker sustained participation in the online crowdsourcing community. Design/methodology/approach: The research model was empirically tested using online survey data from 212 crowdworkers in a leading online crowdsourcing community in China. Findings: The empirical results provide several key findings. First, there are two different types of sustained participation: continuous participation intention (CPI) and increased participation intention (IPI). Second, extrinsic motivation and intrinsic motivation positively influence crowdworker CPI and IPI. Third, community commitment negatively moderates the effects of extrinsic motivation on CPI and IPI, while it positively moderates the effects of intrinsic motivation on CPI and IPI. Originality/value: This study has significant implications for research on online crowdsourcing community and provides practical guidance for formulating persuasive measures to promote crowdworker sustained participation in the community. © 2020, Emerald Publishing Limited."
76,76-Relationship benefits from harmonious brand community on Facebook.pdf,relationship benefits from harmonious brand community on facebook,Understanding relationship benefits from harmonious brand community on social media,75.67567567567568,Zhang M.; Luo N.,2016,Internet Research,10.1108/IntR-05-2015-0149,2-s2.0-84978255382,"Purpose – Brand communities have been labeled as a social aggregation of brand fans and businesses. Yet, limited research has examined customers’ perceived relationship benefits in brand community on social media. Drawing from social capital theory and relationship benefits research, the purpose of this paper is to discover how online harmonious brand community influence customers’ perceived relationship benefits (i.e. confidence, special treatment, social and honor). Design/methodology/approach – Hypotheses are tested by applying a structural equation modeling and the data are collected from a survey of smartphone community members (n=543) based on Sina Weibo. Findings – The results suggest that harmonious brand communities strengthen customers’ perceived relationship benefits on social media, which are the important factors to form community satisfaction and positive word-of-mouth of community. And community engagement amplifies the influence of harmonious brand communities and has a moderating effect on the role of harmonious community relationships in confidence benefits. Originality/value – The present study extends prior research on relationship benefits from the perspective of brand community based on social media and reveals the role of harmonious community relationships in developing community satisfaction and positive word-of-mouth. © 2016, © Emerald Group Publishing Limited."
77,77-Increasing rates of impulsive online shopping on tourism websites.pdf,increasing rates of impulsive online shopping on tourism websites,Increasing rates of impulsive online shopping on tourism websites,100.0,Chen C.-D.; Ku E.C.S.; Yeh C.C.,2019,Internet Research,10.1108/INTR-03-2017-0102,2-s2.0-85064078079,"Purpose: Customers who engage in impulsive online shopping make immediate, unplanned and ill-thought-out purchases online. The purpose of this paper is to present a model to illustrate how website quality (moderated by hedonic value) influences impulsive shopping behaviors in the context of online tourism. Design/methodology/approach: The model and hypotheses presented here were tested by structural equation modeling. Empirical data were collected by conducting a questionnaire survey, in total, 3,000 invitation messages were mailed to the members of the two travel communities (1,500 invitation messages for each one), of which, 402 were returned completed (a return rate of 13.4 percent). Findings: Visually appealing websites are more likely to attract customer attention and illicit pleasurable emotional responses. In addition, effective tourism websites also maintain good service quality and ensure accuracy of information. Finally, good functional benefits can help customers reduce the time and effort spent searching for a specific service and can also serve as a stimulus triggering impulse buying. Research limitations/implications: This study used a reliable multidimensional measure of factors that influence the relational benefit of initiators and buyers to help elucidate which factors encourage impulsive online shopping. From a theoretical perspective, the authors determined that website quality is positively associated with functional benefits, and thereby influences impulsive shopping behaviors; in addition, the functional benefits conferred by websites have a strong and direct influence on impulsive shopping behavior. However, this effect is moderated by hedonic value. Practical implications: Online tourism retailers should continually seek to enhance this function because it is the primary motivation behind customer use of online shopping websites. Effective tourism websites also maintain good service quality and ensure accuracy of information. Finally, navigation systems should be designed to meet the needs of new users, for example by offering help pages that address a variety of topics. Therefore, tourism websites should feature an adequate number of images, a colorful design, and well-described services and products. Originality/value: In recent years, the popularity of online shopping websites has continued to rise. In seeking to elucidate impulsive online shopping behaviors, this study focused on online-to-offline applications, the uses-and-gratifications perspective and service-dominant logic. The authors also discussed the important influence of website quality on impulse buying and how this is moderated by hedonic value. The research model presented in this study provides a reliable instrument to operationalize key constructs in the analysis of impulsive shopping behavior and has important implications for the online tourism industry. © 2019, Emerald Publishing Limited."
78,78-Emotion as signal of product quality effect on purchase decision.pdf,emotion as signal of product quality effect on purchase decision,Emotion as signal of product quality: Its effect on purchase decision based on online customer reviews,77.57575757575758,Wang X.; Guo J.; Wu Y.; Liu N.,2020,Internet Research,10.1108/INTR-09-2018-0415,2-s2.0-85074418898,"Purpose: Information asymmetry is an inevitable issue in e-commerce and largely hampers the development of online shopping. The purpose of this paper is to propose a model to investigate the emotional content of online customer reviews, which are considered an efficient way to reduce information asymmetry, as a potential signal of product quality. The moderating effects of perceived empathy and cognitive effort are also explored on the basis of signaling theory. Design/methodology/approach: A laboratory experiment with 120 subjects was used to empirically test the proposed research hypotheses. The subjects were randomly assigned to two treatment groups, with 60 subjects in each group. ANOVA, linear regression and binary logistic regression were used. Findings: The emotional content of online customer reviews positively influences perceived product quality, which subsequently and positively affects purchase decisions. The emotional content of online customer reviews greatly influences perceived product quality when perceived empathy or cognitive effort is high. Originality/value: This study is the first to extend extrinsic cues to emotional content on the basis of signaling theory and reveals the important role of emotional content of reviews. Moreover, the mediating effect of perceived product quality and the moderating effect of perceived empathy and cognitive effort illustrate the mechanism of the influence of emotional content on purchase decision. Findings demonstrate the positive signal of emotional content and provide important practical implications for sellers and customers. © 2019, Emerald Publishing Limited."
79,79-Consumer response to native advertising on social media.pdf,consumer response to native advertising on social media,Consumer response toward native advertising on social media: the roles of source type and content type,70.51282051282051,Kim M.; Song D.; Jang A.,2021,Internet Research,10.1108/INTR-08-2019-0328,2-s2.0-85102203339,"Purpose: Drawing upon attribution theory, this study aims to examine how different types of product information sources (mainstream celebrities vs micro-celebrities) interact with content type (experiential vs promotional) to influence consumer response toward native posts on social media (causal attributions and click intention). Design/methodology/approach: A total of 134 adult Twitter users participated in a 2 (source type: mainstream celebrity vs micro-celebrity) × 2 (content type: experiential vs promotional) between-subjects online experimental design. Findings: Results showed that for experiential native advertising, messages from a micro-celebrity generated more information-sharing attributions and less monetary gain attributions than those from a mainstream celebrity on social media. Moreover, the experiential native ads from a micro-celebrity elicited greater intention to click the URL than those from a mainstream celebrity. However, consumer response was similar for promotional native advertising regardless of message source. This study demonstrates that information-sharing attributions mediate the interaction effects of source type and content types on click intention. Originality/value: This study contributes to the literature on native advertising by providing empirical evidence to highlight the effect of message source and content type on consumer response. This study shows that the success of native advertising depends on how consumers perceive the messages and content creators' intention to communicate. © 2021, Emerald Publishing Limited."
80,80-Creating identification with brand communities on Twitter.pdf,creating identification with brand communities on twitter,Creating identification with brand communities on Twitter: The balance between need for affiliation and need for uniqueness,63.687150837988824,López M.; Sicilia M.; Moyeda-Carabaza A.A.,2017,Internet Research,10.1108/IntR-12-2013-0258,2-s2.0-85009174852,"Purpose: Companies are now using social network sites (SNSs) within their marketing and brand-building activities. Twitter is the preferred SNS for creating brand communities, which offer companies many advantages. The purpose of this paper is to examine how individuals manage their competing needs for being affiliated (operationalized as personal and communal-brand connections) and for being seen as distinctive (operationalized as need for uniqueness (NFU)) when they are members of brand communities on Twitter. The authors have also analysed which type of brand community is able to achieve the balance between both needs, enhancing identification with the brand community. Design/methodology/approach: A total of 318 valid responses were collected from three camera brand communities on Twitter. Messages (“tweets”) which included a link to an online questionnaire were sent to community members via Twitter. The authors examine the proposed model using structural equation modelling. Findings: The authors demonstrate that consumers can satisfy their need for affiliation in brand communities created in Twitter. However, consumers can only reach a balance between the need for affiliation and the need for distinctiveness in brand communities built around niche brands. In contrast, the two needs work in opposition to shape identification in brand communities of big brands. Originality/value: Optimal distinctiveness theory is used as a theoretical background for proposing how the antecedents of identification with the brand community enhance brand loyalty, with reference to the conflict between the individual’s needs for both distinctiveness and affiliation. Consumers’ identification with the brand community is proposed as a mediator to achieve brand loyalty in brand communities. Consumers reach this balance in brand communities built around a niche brand, where individuals with high NFU feel a high identification with the brand community. For big brands, as consumers’ NFU increases, their identification with the brand community and brand loyalty decreases. © 2017, © Emerald Publishing Limited."
81,81-Brand related UGC on social media roles of source and media.pdf,brand related ugc on social media roles of source and media,Brand-related user-generated content on social media: the roles of source and sponsorship,73.46938775510203,Kim M.; Lee M.,2017,Internet Research,10.1108/IntR-07-2016-0206,2-s2.0-85049161626,"Purpose: The purpose of this paper is to investigate how the source of brand-related user-generated content (UGC) (a close friend vs a celebrity) interacts with content sponsorship (organic UGC vs sponsored UGC) to influence consumer causal attributions, brand attitude, and intention to comply with the recommendation. Design/methodology/approach: In all, 285 college students participated in a two (source: a close friend vs a celebrity) by two (content sponsorship: organic vs sponsored) between-subjects online experimental design. Findings: Results showed that recommendation from a close friend generated more information-sharing attributions and less monetary-gain attributions than did recommendation from a celebrity when the brand-related UGC was organic. In contrast, source type did not influence causal attributions differently when the UGC was sponsored. Further, this study demonstrated that both information-sharing and monetary-gain attributions mediated the effects of source type and content sponsorship on brand attitude and intention to comply with the recommendation. Originality/value: This study is one of the first to examine the effectiveness of celebrities as a source of brand-related UGC. Also, this research extends the existing knowledge about source effects by examining the relative effectiveness of two sources of product information, close friends and celebrities, who have both been found to be individually effective in the traditional marketing context. Additionally, the findings of this study that the relative effectiveness of source type depends on whether brand-related UGC is sponsored or not add a further insight into how source type influences the effectiveness of brand-related UGC. © 2017, © Emerald Publishing Limited."
82,82-Customized logistics service and online shoppers satisfaction.pdf,customized logistics service and online shoppers satisfaction,Customized logistics service and online shoppers’ satisfaction: an empirical study,86.52482269503547,Hu M.; Huang F.; Hou H.; Chen Y.; Bulysheva L.,2016,Internet Research,10.1108/IntR-11-2014-0295,2-s2.0-84961601690,"Purpose – Fast-growing online retail market provides convenience for customers. But it makes competition among online retailers fiercer as well. Online retailers need to improve online shoppers’ satisfaction level for the purpose of keeping their loyalty. As an important component in online retail market, logistics service affects online shoppers’ satisfaction level. By applying expectation confirmation theory, the purpose of this paper is to explore how customized logistics services (CLS) influences online shoppers’ satisfaction level and whether the relationship between them is moderated by product type. Design/methodology/approach – Data were collected from Tmall.com, the biggest online retail market in China. Exploratory factor analysis and two-way ANOVA were conducted to analyze the data. Findings – The results indicate that CLS positively impacts online shoppers’ satisfaction level. But product type does not have moderate effect on the relationship between CLS and online shoppers’ satisfaction level. Practical implications – Online retail market grows fast. As the number of retailers keeps increasing, competition in this market becomes fiercer. In order to attract new shoppers and increase shoppers’ loyalty, online retailers must make shopper satisfied with their purchase. CLS positively impacts online shoppers’ satisfaction level, online retailers should offer shoppers CLS. Originality/value – This study examines how customized logistics influences customer satisfaction, and extends literatures related to online customer satisfaction by integrating the factor CLS and opens the way for other studies related to logistics service customization. Furthermore, this study discusses how IoT will improve online retailers’ abilities in providing CLS. © 2016, © Emerald Group Publishing Limited."
83,83-Overqualified employees and cyberloafing dual pathway model.pdf,overqualified employees and cyberloafing dual pathway model,Are overqualified employees bad apples? A dual-pathway model of cyberloafing,86.56716417910448,Zhang J.; Akhtar M.N.; Zhang Y.; Sun S.,2020,Internet Research,10.1108/INTR-10-2018-0469,2-s2.0-85071505275,"Purpose: Drawing from cognitive and emotional perspectives, the purpose of this paper is to theorize and test a dual-pathway model in which moral disengagement and anger toward organization act as two explanatory mechanisms of the association between perceived overqualification and employee cyberloafing. The authors further proposed that the strengths of these two mediating mechanisms depend on employee moral identity. Design/methodology/approach: The authors used hierarchical linear modeling to examine the hypotheses by analyzing a sample of 294 employees working in 71 departments in China. Findings: Results revealed that moral disengagement and anger toward organization mediated the positive link between perceived overqualification and cyberloafing beyond the influence of social exchange. Furthermore, moral identity attenuated the association between the mediators (i.e. moral disengagement and anger) and cyberloafing and the indirect relationship between perceived overqualification and cyberloafing. Originality/value: Extant studies have examined the effects of perceived overqualification on employee behaviors in terms of task performance, organizational citizenship behavior, proactive behavior, as well as withdrawal behavior. The study expands this line of research by empirically investigating whether and how perceived overqualification influences cyberloafing. © 2019, Emerald Publishing Limited."
84,84-Fighting infodemic third person effect of misinformation on social media.pdf,fighting infodemic third person effect of misinformation on social media,Let's fight the infodemic: the third-person effect process of misinformation during public health emergencies,65.55555555555556,Chen L.; Fu L.,2022,Internet Research,10.1108/INTR-03-2021-0194,2-s2.0-85122808619,"Purpose: Drawing on the third-person effect (TPE) theory and the theory of planned behavior (TPB) as a theoretical framework, the current study aims to explore the cognitive mechanisms behind how third-person perception (TPP) of misinformation about public health emergencies affects intention to engage in corrective actions via attitude, subjective norms and perceived behavioral control. Design/methodology/approach: A total of 1,063 participants in China were recruited via a professional survey company (Sojump) to complete an online national survey during the outbreak of coronavirus (COVID-19) in China. Structural equation modeling using Mplus 7.0 was used to address the research hypotheses. Findings: The results reveal that attention to online information about public health emergencies significantly predicted TPP. In addition, TPP positively influenced attitude and perceived behavioral control, which, in turn, positively encouraged individuals to take corrective actions to debunk online misinformation. However, TPP did not significantly influence subjective norms. A potential explanation is provided in the discussion section. Research limitations/implications: The research extends the TPE theory by providing empirical evidence for corrective actions and uncovers the underlying cognitive mechanism behind the TPE by exploring key variables of the TPB as mediating constructs. These are all significant theoretical contributions to the TPE and offer practical contributions to combating online misinformation. Originality/value: The research extends the TPE theory by providing empirical evidence for a novel behavioral outcome (i.e. corrective actions in response to misinformation) and uncovers the cognitive mechanism underlying the TPE by exploring key variables of the TPB as mediating constructs. These are all significant theoretical contributions to the TPE and offer practical contributions to combating online misinformation. © 2021, Emerald Publishing Limited."
85,85-Fake news on Facebook heuristic cues on perceived credibility.pdf,fake news on facebook heuristic cues on perceived credibility,Fake news on Facebook: examining the impact of heuristic cues on perceived credibility and sharing intention,72.61904761904762,Ali K.; Li C.; Zain-ul-abdin K.; Zaffar M.A.,2022,Internet Research,10.1108/INTR-10-2019-0442,2-s2.0-85111394012,"Purpose: As the epidemic of online fake news is causing major concerns in contexts such as politics and public health, the current study aimed to elucidate the effect of certain “heuristic cues,” or key contextual features, which may increase belief in the credibility and the subsequent sharing of online fake news. Design/methodology/approach: This study employed a 2 (news veracity: real vs fake) × 2 (social endorsements: low Facebook “likes” vs high Facebook “likes”) between-subjects experimental design (N = 239). Findings: The analysis revealed that a high number of Facebook “likes” accompanying fake news increased the perceived credibility of the material compared to a low number of “likes.” In addition, the mediation results indicated that increased perceptions of news credibility may create a situation in which readers feel that it is necessary to cognitively elaborate on the information present in the news, and this active processing finally leads to sharing. Practical implications: The results from this study help explicate what drives increased belief and sharing of fake news and can aid in refining interventions aimed at combating fake news for both communities and organizations. Originality/value: The current study expands upon existing literature, linking the use of social endorsements to perceived credibility of fake news and information, and sheds light on the causal mechanisms through which people make the decision to share news articles on social media. © 2021, Emerald Publishing Limited."
86,86-Influence of online learning skills in cyberspace.pdf,influence of online learning skills in cyberspace,Influence of online learning skills in cyberspace,100.0,Ho L.-A.; Kuo T.-H.; Lin B.,2010,Internet Research,10.1108/10662241011020833,2-s2.0-74349096234,"Purpose: This study aims to propose a conceptual structural equation model to investigate the relationships among e-learning system quality, e-learning readiness, e-learners' competency as well as learning outcomes, and to demonstrate the direct and indirect effect of e-learning system quality and e-learning readiness on learning outcomes from the perspectives of e-learners' competency. Design/methodology/approach: A questionnaire was distributed to 379 full-time employees from ten technological companies in Taiwan who have had e-learning experience (n =379). Data were analyzed by employing structural equation modeling. Findings: Results reveal that both e-learning system quality and e-learning readiness have a direct and significant impact on e-learners' competency. However, e-learning system quality and e-learning readiness influence learning outcomes indirectly through e-learners' competency. In addition, e-learners' competency has direct and positive significant influence on learning outcomes. Practical implications: Based on these findings, organizations in Taiwan that would like to implement e-learning with their employees should focus on improving individuals' online learning skills such as self-direction, meta-cognitive, and collaborative skills. Originality/value: The findings created an understanding of what attributes of external and internal factors influence the outcome of e-learning in high tech companies. In terms of research contributions, the study extends previous researches by identifying the mediating effect of e-learning competency on the relationship between e-learning system quality, e-learning readiness and learning outcome. Organizations that would like to adopt e-learning to improve employees' knowledge and skills will be able to apply strategies based on the findings from the research. © Emerald Group Publishing Limited."
87,87-Workplace internet leisure and employees productivity mediating role.pdf,workplace internet leisure and employees productivity mediating role,Workplace internet leisure and employees’ productivity: The mediating role of employee satisfaction,82.42424242424242,Mohammad J.; Quoquab F.; Halimah S.; Thurasamy R.,2019,Internet Research,10.1108/IntR-05-2017-0191,2-s2.0-85061207965,"Purpose: There is an on-going debate about the role of workplace internet leisure (WIL) and whether it is a vice or virtue. Considering this, the purpose of this paper is to examine the effect of WIL on workplace outcome variables such as employee satisfaction (ES) and employee productivity in the Malaysian context. Design/methodology/approach: Data were collected using a self-administered questionnaire that yielded 282 responses. Partial least square technique using SmartPLS-3 was used to test the study hypotheses. Findings: Findings reveal that workplace WIL, workplace WIL policy and workplace autonomy orientation (WAO) affect employees’ satisfaction. Additionally, the mediating role of ES was found to be significant. Practical implications: The findings of this study are valuable for both managers and policy makers. These results can benefit the managers of conventional banks in Malaysia to decide how to enhance employees’ satisfaction and productivity by focusing on the key drivers such as WIL, workplace internet leisure policy (WILP) and WAO. Originality/value: This is a pioneering study which suggests that moderate use of WIL can have a positive and significant effect on workplace outcome variables. Moreover, this study theorised ES as a mediating variable; this helps to explain how organisations can transform workplace resources in term of internet leisure, WILP and WAO into high productivity by elevating employees’ satisfaction. © 2019, Emerald Publishing Limited."
88,88-Moderating effect of uncertainty avoidance on perceived value.pdf,moderating effect of uncertainty avoidance on perceived value,The moderating effect of uncertainty-avoidance on overall perceived value of a service purchased online,74.39024390243902,Sabiote C.M.; Frías D.M.; Castañeda J.A.,2012,Internet Research,10.1108/10662241211214557,2-s2.0-84858844062,"Purpose: The aim of this study is to analyze differences in the overall perceived value of a service purchased online, and the consequences for international consumer behavior, taking consumers' uncertainty avoidance as a moderating variable. Design/methodology/approach: A questionnaire was administered to 300 international consumers (150 British and 150 Spanish) who had purchased a service via the internet. SEM was chosen to analyze the effect of uncertainty avoidance on the formation of overall perceived value. Findings: The results reveal that in the formation of overall perceived value - which embraces both the online purchase and also enjoyment of the service - uncertainty avoidance has a moderating effect. Research limitations/implications: In this study just two cultures were to analyze the moderating effect of uncertainty avoidance on an overall perceived value model. Practical implications: The paper helps in understanding the role played by uncertainty avoidance in interactions with web-based businesses. Originality/value: This paper represents an advance in the study of overall perceived value. It explores how overall perceived value is formed when the entire purchasing process is taken into account, and the variations that occur in this process depending on whether it relates to Spanish or British consumers. © Emerald Group Publishing Limited."
89,89-Temporal effects of SNS information on online behavior.pdf,temporal effects of sns information on online behavior,The effect of customized information on online purchase intentions,63.33333333333333,Ha H.-Y.; Janda S.,2014,Internet Research,10.1108/IntR-06-2013-0107,2-s2.0-84926670107,"Purpose - The purpose of this paper is to employ a cross-cultural perspective to propose and empirically evaluate four models focusing on the role of satisfaction and trust in the formation of online travel purchase intentions. Design/methodology/approach-A proposed model is compared with three alternative models of the relationships among, and impact of, independent variables on purchase intentions. Data from South Korea and UK are used to examine the proposed relationship and select the best model among four alternative models. Findings-Results suggest that there are significant differences as well as similarities across consumers in South Korea and the UK. Customized information has a direct affect on both satisfaction and trust. The effect of satisfaction on purchase intentions is mediated by attitude toward web site only in the UK sample, while it has direct and indirect effects on purchase intentions in the South Korean sample. However, the relationship between trust and purchase intentions is not supported in both data sets. Originality/value-This study proposes four alternative models that include customized information as a key variable influencing purchase intentions. Hierarchical structural model analysis is utilized to evaluate these models and select the best fitting model. © Emerald Group Publishing Limited."
90,90-E coupon proneness as mediator in extended TPB model.pdf,e coupon proneness as mediator in extended tpb model,Modeling e-coupon proneness as a mediator in the extended TPB model to predict consumers' usage intentions,66.24203821656052,Chen M.F.; Yi T.,2011,Internet Research,10.1108/10662241111176344,2-s2.0-80054841172,"Purpose – Given the growing importance of e-coupons as promotional devices, predicting consumers' e-coupons redemption intention is essential to the evaluation of this promotion strategy. This paper aims to address this issue. An extended theory of planned behavior (TPB) research model which further includes consumers' e-coupon proneness as a mediator is built in this study to predict consumers' usage intentions of e-coupons. Design/methodology/approach – This research collected research data on a questionnaire collection web site, because most e-coupon users are also internet surfers. There were 626 valid surveys returned as the data input for structural equation model (SEM) analysis. Findings – The results from this empirical study reveal that failure to include e-coupon proneness as a mediator in the extended TPB model can lead to an inability to explain consumers' usage intentions of e-coupons well. Moreover, given such a totally new environment, the direct influences of consumers' perceived behavioral control of using e-coupons and consumers' past behavior of using e-coupons are strong predictors and cannot be ignored. Research limitations/implications – The main limitation of this study is that the measures of the independent and dependent variables in the present study are based on self-reported methods. It is likely that the relationships among some of the variables may be somewhat inflated, and a common method variance must be considered. Practical implications – The empirical results and findings from this study are helpful to online marketers if they can identify those consumers who have e-coupon proneness and tailor the promotion campaigns to these consumers, raising the e-coupon redemption intentions. Originality/value – To the best of the authors' knowledge, this study is among the first to provide analytical insight into e-coupon usage intention with e-coupon proneness as a mediator by building an extended TPB model in computer-mediated environments. © 2011, Emerald Group Publishing Limited"
91,91-Consumers continued social commerce intention.pdf,consumers continued social commerce intention,Charting consumers' continued social commerce intention,90.9090909090909,Hu X.; Chen Z.; Davison R.M.; Liu Y.,2022,Internet Research,10.1108/INTR-07-2020-0397,2-s2.0-85107888927,"Purpose: This study aims to investigate the factors influencing consumers' continued social commerce (s-commerce) intention and its underlying mechanism. Design/methodology/approach: The authors define continued s-commerce intention as consumers' intention to continually participate in s-commerce activities, namely, requesting and sharing commercial information. Grounded in the motivation theory, perceived usefulness and perceived enjoyment are identified in this study as the motives behind consumers' continued s-commerce intention. Given the indispensable social facet of s-commerce, the authors include social support as another critical social factor motivating continuance intention. Furthermore, users' perceptions are affected by prior s-commerce outcomes, which concern the effectiveness of the commercial information exchange process. Research suggests that in such a context, the result of communication is jointly determined by source credibility and interactive relationships amongst individuals. Whilst source credibility determines the usefulness of the information transmitted, a social interaction supports this process. Therefore, source credibility and social interactions are crucial to the outcomes of s-commerce, which, in turn, affect consumers' perceived usefulness, perceived enjoyment and social support in s-commerce. Building on these arguments, the authors propose our research model and then test the hypotheses via a survey. Findings: The authors find that consumers' perceived usefulness and informational social support of s-commerce directly affect their continued s-commerce intention. Moreover, perceived enjoyment leads to continued s-commerce intention via the mediation of perceived usefulness, whilst emotional social support influences continued s-commerce intention through the mediator of informational social support. In addition, source credibility is a significant antecedent of consumers' usefulness, enjoyment and social support perceptions, whilst a social interaction significantly impacts perceived enjoyment and social support. Originality/value: Various consumer behaviours in s-commerce have been studied; however, the continuance intention to participate in the s-commerce activity remains unknown. This empirical study fills this research gap. Moreover, the authors initially reveal s-commerce participants' utilitarian orientation in the post-adoption stage: perceived usefulness and informational social support affect continuance intention more directly than perceived enjoyment and emotional social support. Further, prior studies on information systems continuance have mainly focused on technical features. By identifying the influence from social factors, i.e. social support, this work extends the literature on information systems continuance. © 2021, Emerald Publishing Limited."
92,92-Acceptance of the metaverse lab experiment on AR and VR.pdf,acceptance of the metaverse lab experiment on ar and vr,Acceptance of the metaverse: a laboratory experiment on augmented and virtual reality shopping,72.97297297297297,Xi N.; Chen J.; Gama F.; Korkeila H.; Hamari J.,2024,Internet Research,10.1108/INTR-05-2022-0334,2-s2.0-85183445144,"Purpose: In recent years, there has been significant interest in adopting XR (extended reality) technologies such as VR (virtual reality) and AR (augmented reality), particularly in retail. However, extending activities through reality-mediation is still mostly believed to offer an inferior experience due to their shortcomings in usability, wearability, graphical fidelity, etc. This study aims to address the research gap by experimentally examining the acceptance of metaverse shopping. Design/methodology/approach: This study conducts a 2 (VR: with vs. without) × 2 (AR: with vs. without) between-subjects laboratory experiment involving 157 participants in simulated daily shopping environments. This study builds a physical brick-and-mortar store at the campus and stocked it with approximately 600 products with accompanying product information and pricing. The XR devices and a 3D laser scanner were used in constructing the three XR shopping conditions. Findings: Results indicate that XR can offer an experience comparable to, or even surpassing, traditional shopping in terms of its instrumental and hedonic aspects, regardless of a slightly reduced perception of usability. AR negatively affected perceived ease of use, while VR significantly increased perceived enjoyment. It is surprising that the lower perceived ease of use appeared to be disconnected from the attitude toward metaverse shopping. Originality/value: This study provides important experimental evidence on the acceptance of XR shopping, and the finding that low perceived ease of use may not always be detrimental adds to the theory of technology adoption as a whole. Additionally, it provides an important reference point for future randomized controlled studies exploring the effects of technology on adoption. © 2024, Nannan Xi, Juan Chen, Filipe Gama, Henry Korkeila and Juho Hamari."
93,93-Building employees relationship capital via enterprise social media.pdf,building employees relationship capital via enterprise social media,How to build employees' relationship capital through different enterprise social media platform use: the moderating role of innovation culture,58.93719806763285,Ma L.; Zhang X.; Wang G.; Zhang G.,2021,Internet Research,10.1108/INTR-01-2020-0022,2-s2.0-85106284934,"Purpose: The purpose of the present study is to build a research model to study how the use of different enterprise social media platforms affects employees' relationship capital, and the moderating role of innovation culture is also examined. Design/methodology/approach: Structural equation modeling was performed to test the research model and hypotheses. Surveys were conducted in an electronic commerce company in China that uses different social media platforms, generating 301 valid responses for analysis. Findings: First, private social media used for work-related purposes can contribute to employees' relationship capital, and public social media QQ used for work-related purposes can contribute to employees' communication quality. WeChat used for social-related purposes has a positive effect on employees' information exchange. Second, innovation culture acts as a positive moderator between work-related media use and employees' information exchange, while innovation culture acts as a negative moderator between social-related WeChat use and employees' information exchange. Third, innovation culture acts as a positive moderator between work-related QQ use and employees' trust, while innovation culture acts as a negative moderator between social-related QQ use and employees' trust. Originality/value: First, this paper contributes to the information system (IS) social media literature by studying the effect of the use of different enterprise social media platforms used for different purposes on employees' relationship capital. Second, the authors contribute to relationship capital theory by clarifying that use of public and private social media platforms for social- and work-related purposes is an important driver of the formation of employees' relational capital. Third, the present study also contributes to enterprise social media literature by confirming that innovation culture acts as a different moderator between use of different enterprise social media platforms and employees' relationship capital. © 2021, Emerald Publishing Limited."
94,94-Factors influencing elderly peoples intention to use health info apps.pdf,factors influencing elderly peoples intention to use health info apps,An investigation on the influencing factors of elderly people's intention to use financial AI customer service,67.0391061452514,Cheng X.; Qiao L.; Yang B.; Li Z.,2024,Internet Research,10.1108/INTR-06-2022-0402,2-s2.0-85149875723,"Purpose: With the great changes brought by information technology, there is also a challenge for the elderly's acceptance. This study aimed to determine the antecedents of elderly people's usage intention of financial artificial intelligent customer service (FAICS) and to examine the relationships between various factors and thus to help them better adapt to the digital age. Design/methodology/approach: A mixed method, including the qualitative and quantitative study, was utilized to explore answers of the research questions. As the qualitative study, the authors used semi-structured interviews and data coding to uncover the influencing factors. As the quantitative study, the authors collected data through questionnaires and tested hypotheses using structural equation modeling. Findings: The results of data analysis from interviews and questionnaires suggested that perceived anthropomorphism and virtual identity of elderly users have a positive impact on their perceived ease of use, and the perceived intelligence of elderly users positively influences their perceived ease of use, satisfaction and perceived usefulness. Additionally, the elderly's cognition age can moderate the effects of perceived usefulness and satisfaction on their usage intention of FAICS. Originality/value: This study contributes to the literature by taking the elderly group as the research participants and combining those influencing factors with technology acceptance model and information systems success model. The findings provide a basis for accelerating the promotion of FAICS and help address the problem that the elderly have difficulty adapting to a new technology. © 2023, Emerald Publishing Limited."
95,95-Perceived risks switching costs and customer loyalty.pdf,perceived risks switching costs and customer loyalty,Can perceived risks affect the relationship of switching costs and customer loyalty in e-commerce?,69.79865771812081,Yen Y.-S.,2010,Internet Research,10.1108/10662241011032254,2-s2.0-77952215940,"Purpose: The purpose of this paper is to verify the relationship between switching costs and customer loyalty in e-commerce. Design/methodology/approach: The study conducted an empirical research. A total of 425 online shopping customers were invited from northeastern USA as samples. Findings: The findings show that switching costs positively influence customer loyalty. In addition, perceived risks will affect the relationship of switching costs and customer loyalty. For customers with low perceived risks, switching costs are also positively associated with customer loyalty. However, for customers with high perceived risks, the relationship of switching costs and customer loyalty is weak or negative. Research limitations/implications: One limitation is that mostly students were selected in the sample. The insights of this study can further validate the previous studies about the relationship of switching costs and customer loyalty, and suggest that perceived risks can be a moderating factor affecting this relationship. Practical implications: The study suggests that the practitioners should further understand the relationship among switching costs, perceived risks and customer loyalty for their customers. Originality/value: The paper contributes to the knowledge of perceived risks and how switching costs affect customer loyalty, particularly in e-commerce. © Emerald Group Publishing Limited."
96,96-Enterprise social media usage to employee turnover intention.pdf,enterprise social media usage to employee turnover intention,Enterprise social media: combating turnover in businesses,65.51724137931035,Moqbel M.; Bartelt V.L.; Topuz K.; Gehrt K.L.,2020,Internet Research,10.1108/INTR-09-2018-0439,2-s2.0-85079763249,"Purpose: The purpose of this study is to investigate how enterprise social media (ESM) use combats turnover by impacting work perceptions, and ultimately turnover intention. Design/methodology/approach: This study undertook a survey at a major information technology (IT) corporation. Data from a total of 276 working professionals were collected to test the proposed research model. Findings: The structural equation modeling results show that ESM increase workplace integration; workplace integration decreased turnover intention, augmented job satisfaction and also reduced job tensions (perceived work stress) – job satisfaction and work stress perceptions influenced turnover intention. Research limitations/implications: Low response bias is one of the limitations in this study, although this study used a priori and post hoc measures to mitigate non-response bias. This study contributed to the theory by improving our understanding of the role of ESM in combating turnover by impacting work perceptions through the lens of social capital and emotional dissonance theories. This study also has practical implications for managers. The results suggest that incorporating ESM within organizations improves employees' perceptions and behaviors – providing an option for managers to consider it as a way to save costs associated with employee turnover. Originality/value: Although several studies have been conducted on ESM, our understanding of the impact of ESM on work perceptions and turnover is still far from complete. This paper helps to close the gap in literature by improving our understanding of how ESM combats turnover by influencing work perceptions in an organization, which provides an essential contribution to research and practice in the field. © 2019, Emerald Publishing Limited."
97,97-Gender moderating consumers intention to purchase sustainable products online.pdf,gender moderating consumers intention to purchase sustainable products online,Examining the influence of online retailers’ micro-blogs on consumers’ purchase intention,63.41463414634146,Zhou X.; Song Q.; Li Y.-Y.; Tan H.; Zhou H.,2017,Internet Research,10.1108/IntR-09-2016-0258,2-s2.0-85023611968,"Purpose: The purpose of this paper is to identify the key determinants of the information value of enterprises’ micro-blogs, drawing on the consumer’s perspective. This paper examines the effects of such information value on consumers’ purchase intention through the building of online brand equity. The paper also investigates how perceived usefulness intervenes in the relationship between micro-blog information value and consumer purchase intention. Design/methodology/approach: The proposed research model is examined empirically using a survey of 315 users of the Sina micro-blog. The statistical analysis applies a method based on variance using partial least squares. Findings: The results show that online retailers’ micro-blog posts, which are characterized by informativeness and persuasiveness as perceived by customers, positively impact online retailers’ brand equity, which in turn influences consumer purchase intention. In addition, perceived information usefulness is found to be an important contextual factor that moderates the relationship between perceived persuasiveness and online retailer brand equity. Originality/value: This work adds significance to the literature by extending the research on micro-blog marketing and also provides practical recommendations for online retailers on the operation of micro-blogs. © 2017, © Emerald Publishing Limited."
98,98-Drivers for cloud based virtual learning environment adoption.pdf,drivers for cloud based virtual learning environment adoption,The drivers for cloud-based virtual learning environment: Examining the moderating effect of school category,61.904761904761905,Teck Soon H.; Syed A. Kadir S.L.,2017,Internet Research,10.1108/IntR-08-2016-0256,2-s2.0-85023607391,"Purpose: The purpose of this paper is to verify the moderating effects of school category based on the self-determination theory (SDT) in cloud-based virtual learning environment (VLE) acceptance. Design/methodology/approach: Two phases of national surveys were conducted using a random sampling technique. The research model was tested empirically using 608 samples of primary and secondary school teachers. Findings: The full model supports significant effects of autonomy, competence, and relatedness on trust, knowledge sharing attitude and behavioral intention except the autonomy-attitude and relatedness-behavioral intention relationships. In primary school, 61, 24.1, 52.1, and 41.1 percent of variances whereas, in secondary school, 57.4, 31.5, 48.6, and 37.5 percent of variances in instructional effectiveness, behavioral intention, knowledge sharing attitude, and trust in VLE website were explained. There are significant moderating effects of category of school in all causal relationships except the autonomy-knowledge sharing attitude relationship. Practical implications: There are several useful theoretical and practical implications for scholars and practitioners including Ministry of Education, FrogAsia, etc. Social implications: The findings may enhance education quality for societal change. Originality/value: Unlike most studies which focused on TAM, UTAUT, etc., this study investigated the effects of SDT on attitude in sharing knowledge, trust in website and instructional effectiveness. Instead of studying gender differences, this study examined the school category differences. © 2017, © Emerald Publishing Limited."
99,99-Employee agility using enterprise social media mediated moderation.pdf,employee agility using enterprise social media mediated moderation,Get employees talking through enterprise social media! Reduce cyberslacking: a moderated mediation model,66.66666666666667,KS N.; AK S.M.,2020,Internet Research,10.1108/INTR-04-2019-0138,,"Purpose: While the sizable body of research focusses on various psychological effects of enterprise social media (ESM), research connecting the link between ESM and cyberslacking is still very sparse. Drawing inspiration from the social bonding theory, the authors have proposed a moderated mediation model to explain how ESM affordances reduce cyberslacking, mediated significantly by workplace social bonding when the perceived co-worker involvement is high. Design/methodology/approach: Utilising a sample of 384 respondents, the study tested the model fit and hypothesised relationships with AMOS and PROCESS MACRO. Findings: The findings show that workplace social bonding mediates the relationship between ESM affordances and cyberslacking. The results are also consistent with the moderated mediation model as the mediation is significant when the perceived co-worker involvement is high, and the mediation is insignificant when the moderator is low/moderate. Research limitations/implications: Considering the potential behavioural dynamics of ESM artefacts, the authors have introduced self-expression (via microblogging), recognition (from paralinguistic digital affordances) and network externality as ESM affordances. Alongside the existing measures to reduce employee deviance, the proposed model with the above-mentioned affordances can be investigated in detail by the future research community. Practical implications: In light of the findings, the study demonstrates that ESM can be treated as a mechanism to keep cyberslacking at bay. The results offer significant implications for managers, who lookout for innovative and soft strategies to reduce cyberslacking in the workplace. Originality/value: Instead of implementing strict policies to kerb cyberslacking, this study proposes an alternative and an interesting model by introducing ESM as a strategic tool in reducing cyberslacking. The paper argues that ESM, being a potential tool for employee engagement and bonding, may offset the employees' tendency to involve in cyberslacking. © 2020, Emerald Publishing Limited."
100,100-COVID 19 stress coping strategies and social media behavior.pdf,covid 19 stress coping strategies and social media behavior,"Coping strategies initiated by COVID-19-related stress, individuals' motives for social media use, and perceived stress reduction",56.21621621621622,Bae M.,2023,Internet Research,10.1108/INTR-05-2021-0269,2-s2.0-85130252153,"Purpose: This study examined whether individuals' coping strategies and their motivations for social media use act as mediators between actual COVID-19-related stress and the perception that social media use can reduce stress. Design/methodology/approach: This study empirically develops and tests a research model with data (N = 503) collected through Amazon Mechanical Turk. A path analysis was used to test the research model. Findings: The path analysis indicated that active coping initiated by individuals under COVID-19-related stress was more likely to be associated with information and social interaction needs, leading the individuals to perceive the use of social media as the cause for stress reduction. The expressive support coping strategy motivated the individuals under stress to seek social interaction, leading individuals to perceive that activities on social media reduced their stress during the pandemic. Emotional venting and avoidance coping strategies significantly impacted escape, social interaction, and entertainment seeking by allowing individuals to get absorbed in social media activities and forget unpleasant thoughts associated with the pandemic. Originality/value: No previous study has explored the relationship between decisions around the type of coping strategy used and motivations for media usage, which leads to stress reduction. Understanding how stress-induced coping strategies influence social media users' specific motivations and reduce users' stress levels would help communicators understand how users' can encourage individuals to cope with stress by presenting individuals with more effective social media, resulting in stress reduction and improved well-being. © 2022, Emerald Publishing Limited."