| <!DOCTYPE html> |
| <html lang="en" class="dark"> |
| <head> |
| <meta charset="UTF-8" /> |
| <meta name="viewport" content="width=device-width, initial-scale=1.0" /> |
| <title>DeskFlow — IT Helpdesk</title> |
| <link rel="preconnect" href="https://fonts.googleapis.com"> |
| <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin> |
| <link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap" rel="stylesheet"> |
| <script src="https://cdn.tailwindcss.com"></script> |
| <script> |
| tailwind.config = { |
| darkMode: 'class', |
| theme: { |
| extend: { |
| fontFamily: { sans: ['Inter', 'system-ui', 'sans-serif'] }, |
| colors: { |
| surface: '#0d1117', |
| panel: '#161b22', |
| card: '#1c2128', |
| border: '#30363d', |
| muted: '#8b949e', |
| text: '#adbac7', |
| bright: '#e6edf3', |
| accent: '#388bfd', |
| 'accent-dark': '#1f6feb', |
| success: '#3fb950', |
| danger: '#f85149', |
| warning: '#d29922', |
| } |
| } |
| } |
| } |
| </script> |
|
|
| <style> |
| |
| .frm-wrapper { |
| font-family: 'Inter', system-ui, sans-serif; |
| font-size: 0.875rem; |
| color: #adbac7; |
| width: 100%; |
| } |
| .frm-title { |
| font-size: 0.95rem; |
| font-weight: 600; |
| color: #e6edf3; |
| margin-bottom: 4px; |
| } |
| .frm-desc { |
| font-size: 0.8rem; |
| color: #8b949e; |
| margin-bottom: 12px; |
| } |
| .frm-progress-label { |
| font-size: 0.75rem; |
| color: #8b949e; |
| margin-bottom: 4px; |
| } |
| .frm-progress-bar { |
| height: 4px; |
| background: #30363d; |
| border-radius: 2px; |
| margin-bottom: 16px; |
| overflow: hidden; |
| } |
| .frm-progress-fill { |
| height: 100%; |
| background: linear-gradient(90deg, #1f6feb, #388bfd); |
| border-radius: 2px; |
| transition: width 0.3s ease; |
| } |
| .frm-step-title { |
| font-size: 0.8rem; |
| font-weight: 600; |
| color: #58a6ff; |
| text-transform: uppercase; |
| letter-spacing: 0.05em; |
| margin-bottom: 10px; |
| } |
| .frm-field { margin-bottom: 12px; } |
| .frm-label { |
| display: block; |
| font-size: 0.8rem; |
| font-weight: 500; |
| color: #8b949e; |
| margin-bottom: 4px; |
| } |
| .frm-req { color: #f85149; margin-left: 2px; } |
| .frm-input { |
| width: 100%; |
| background: #0d1117; |
| border: 1px solid #30363d; |
| border-radius: 6px; |
| color: #e6edf3; |
| font-size: 0.875rem; |
| font-family: inherit; |
| padding: 7px 10px; |
| box-sizing: border-box; |
| transition: border-color 0.15s, box-shadow 0.15s; |
| outline: none; |
| -webkit-appearance: none; |
| appearance: none; |
| } |
| .frm-input:focus { |
| border-color: #1f6feb; |
| box-shadow: 0 0 0 3px rgba(31, 111, 235, 0.15); |
| } |
| .frm-input.frm-invalid { |
| border-color: #f85149; |
| box-shadow: 0 0 0 3px rgba(248, 81, 73, 0.15); |
| } |
| .frm-textarea { resize: vertical; min-height: 80px; } |
| .frm-select { |
| cursor: pointer; |
| background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%238b949e' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E"); |
| background-repeat: no-repeat; |
| background-position: right 10px center; |
| padding-right: 30px; |
| } |
| .frm-radio-group { display: flex; flex-direction: column; gap: 6px; margin-top: 4px; } |
| .frm-radio-label { display: flex; align-items: center; gap: 8px; cursor: pointer; font-size: 0.875rem; color: #adbac7; } |
| .frm-radio-label input[type="radio"] { accent-color: #388bfd; width: 14px; height: 14px; cursor: pointer; flex-shrink: 0; } |
| .frm-checkbox-label { display: flex; align-items: center; gap: 8px; cursor: pointer; font-size: 0.875rem; color: #adbac7; } |
| .frm-checkbox-label input[type="checkbox"] { accent-color: #388bfd; width: 14px; height: 14px; cursor: pointer; flex-shrink: 0; } |
| .frm-error-msg { font-size: 0.75rem; color: #f85149; margin-top: 3px; } |
| .frm-actions, .frm-nav { display: flex; gap: 8px; margin-top: 16px; justify-content: flex-end; } |
| .frm-btn-submit, .frm-btn-next { |
| background: linear-gradient(135deg, #1f6feb, #388bfd); |
| color: #fff; border: none; border-radius: 6px; |
| padding: 7px 16px; font-size: 0.875rem; font-weight: 500; |
| font-family: inherit; cursor: pointer; transition: opacity 0.15s; |
| } |
| .frm-btn-submit:hover, .frm-btn-next:hover { opacity: 0.88; } |
| .frm-btn-back { |
| background: transparent; color: #8b949e; |
| border: 1px solid #30363d; border-radius: 6px; |
| padding: 7px 14px; font-size: 0.875rem; font-family: inherit; |
| cursor: pointer; transition: border-color 0.15s, color 0.15s; |
| } |
| .frm-btn-back:hover { border-color: #58a6ff; color: #58a6ff; } |
| .frm-success { |
| font-size: 0.875rem; color: #3fb950; |
| background: rgba(63, 185, 80, 0.08); |
| border: 1px solid rgba(63, 185, 80, 0.2); |
| border-radius: 6px; padding: 10px 14px; margin-top: 8px; |
| } |
| .frm-select option { background: #1c2128; color: #e6edf3; } |
| |
| |
| * { box-sizing: border-box; } |
| body { margin: 0; background: #0d1117; color: #adbac7; font-family: 'Inter', system-ui, sans-serif; } |
| html, body, #root { height: 100%; } |
| ::-webkit-scrollbar { width: 6px; } |
| ::-webkit-scrollbar-track { background: transparent; } |
| ::-webkit-scrollbar-thumb { background: #30363d; border-radius: 3px; } |
| |
| .typing-dot { |
| width: 6px; height: 6px; background: #58a6ff; |
| border-radius: 50%; animation: typing-bounce 1.2s infinite; |
| } |
| .typing-dot:nth-child(2) { animation-delay: 0.2s; } |
| .typing-dot:nth-child(3) { animation-delay: 0.4s; } |
| @keyframes typing-bounce { |
| 0%,60%,100% { transform: translateY(0); opacity: 0.4; } |
| 30% { transform: translateY(-4px); opacity: 1; } |
| } |
| .streaming-cursor::after { |
| content: '▋'; display: inline-block; |
| animation: blink 0.8s step-end infinite; color: #388bfd; |
| } |
| @keyframes blink { 0%,100% { opacity: 1; } 50% { opacity: 0; } } |
| |
| .md-body h2 { font-size: 0.9rem; font-weight: 600; color: #e6edf3; margin: 0 0 8px; } |
| .md-body h3 { font-size: 0.85rem; font-weight: 600; color: #e6edf3; margin: 8px 0 4px; } |
| .md-body p { margin: 4px 0; } |
| .md-body ol,.md-body ul { margin: 6px 0; padding-left: 18px; } |
| .md-body li { margin: 3px 0; } |
| .md-body strong { color: #e6edf3; font-weight: 600; } |
| .md-body code { background: #0d1117; border: 1px solid #30363d; border-radius: 3px; padding: 1px 5px; font-size: 0.8rem; color: #79c0ff; font-family: 'SF Mono', Consolas, monospace; } |
| .md-body blockquote { border-left: 3px solid #d29922; margin: 8px 0; padding: 4px 10px; background: rgba(210,153,34,0.07); border-radius: 0 4px 4px 0; color: #d29922; } |
| .md-body blockquote p { margin: 0; } |
| |
| .ticket-pill { |
| display: inline-flex; align-items: center; gap: 6px; |
| background: rgba(56,139,253,0.1); border: 1px solid rgba(56,139,253,0.25); |
| border-radius: 20px; padding: 4px 12px; font-size: 0.75rem; |
| color: #58a6ff; cursor: default; user-select: none; |
| } |
| #model-progress-bar { transition: width 0.4s ease; } |
| |
| |
| .model-pill { |
| background: #1c2128; border: 1px solid #30363d; border-radius: 20px; |
| padding: 3px 11px; font-size: 0.7rem; color: #8b949e; font-family: inherit; |
| cursor: pointer; transition: background .15s, border-color .15s, color .15s; white-space: nowrap; |
| } |
| .model-pill:hover:not(:disabled) { border-color: #58a6ff; color: #58a6ff; } |
| .model-pill.active { |
| background: rgba(56,139,253,0.12); border-color: #388bfd; color: #58a6ff; font-weight: 500; |
| } |
| .model-pill:disabled { opacity: 0.45; cursor: not-allowed; } |
| |
| .chip { |
| display: inline-flex; align-items: center; gap: 6px; |
| background: #1c2128; border: 1px solid #30363d; border-radius: 20px; |
| padding: 6px 14px; font-size: 0.8rem; color: #8b949e; |
| cursor: pointer; transition: border-color .15s, color .15s; |
| white-space: nowrap; |
| } |
| .chip:hover { border-color: #388bfd; color: #58a6ff; } |
| .inc-pill { |
| font-size: 0.7rem; color: #3fb950; |
| background: rgba(63,185,80,0.08); border: 1px solid rgba(63,185,80,0.2); |
| border-radius: 12px; padding: 2px 8px; display: inline-block; margin-bottom: 6px; |
| } |
| </style> |
| </head> |
| <body class="flex flex-col h-full"> |
|
|
| |
| <header class="flex items-center px-4 py-3 border-b shrink-0" style="background:#161b22;border-color:#21262d"> |
| <div class="flex items-center gap-2.5"> |
| <div class="w-8 h-8 rounded-xl flex items-center justify-center" style="background:linear-gradient(135deg,#1f6feb,#388bfd)"> |
| <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="white" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"> |
| <path d="M9 17H5a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2v3"/> |
| <path d="M13 21l2-2 4 4 2-2-4-4 2-2-6-1z"/> |
| </svg> |
| </div> |
| <div> |
| <div class="font-semibold text-sm" style="color:#e6edf3">DeskFlow</div> |
| <div class="text-xs" style="color:#8b949e">IT Support Assistant</div> |
| </div> |
| </div> |
| |
| <div id="model-switcher" class="flex items-center gap-1.5 ml-4"> |
| <button class="model-pill active" |
| data-model-id="HuggingFaceTB/SmolLM2-360M-Instruct" |
| data-model-label="SmolLM2-360M">SmolLM2</button> |
| <button class="model-pill" |
| data-model-id="onnx-community/LFM2.5-350M-ONNX" |
| data-model-label="LFM2.5-350M">LFM2.5</button> |
| </div> |
| <div id="model-status-wrap" class="ml-auto flex items-center gap-3"> |
| <div id="model-progress-wrap" class="w-36 h-1 rounded-full hidden" style="background:#21262d"> |
| <div id="model-progress-bar" class="h-1 rounded-full" style="width:0%;background:#388bfd"></div> |
| </div> |
| <div id="model-status" class="text-xs font-medium" style="color:#d29922">⏳ Loading AI…</div> |
| </div> |
| </header> |
|
|
| |
| <main id="messages" class="flex-1 overflow-y-auto px-4 py-6 flex flex-col gap-4"> |
| <div id="empty-state" class="flex flex-col items-center justify-center flex-1 gap-6 py-12"> |
| <div class="w-16 h-16 rounded-2xl flex items-center justify-center" style="background:linear-gradient(135deg,#1f6feb,#388bfd)"> |
| <svg width="28" height="28" viewBox="0 0 24 24" fill="none" stroke="white" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"> |
| <path d="M9 17H5a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2v3"/> |
| <path d="M13 21l2-2 4 4 2-2-4-4 2-2-6-1z"/> |
| </svg> |
| </div> |
| <div class="text-center"> |
| <h2 class="text-lg font-semibold mb-1" style="color:#e6edf3">Hi, I'm DeskFlow</h2> |
| <p class="text-sm" style="color:#8b949e">Your AI-powered IT support assistant.<br/>Tell me what's going on — I'll help you fix it.</p> |
| </div> |
| <div class="flex flex-wrap gap-2 justify-center max-w-lg"> |
| <button class="chip" data-msg="My VPN isn't connecting">🔒 VPN not connecting</button> |
| <button class="chip" data-msg="My account is locked">🔑 Account locked</button> |
| <button class="chip" data-msg="Laptop screen is broken">💻 Hardware issue</button> |
| <button class="chip" data-msg="Outlook is not working">📧 Email issue</button> |
| <button class="chip" data-msg="I need access to a shared drive">🗂️ Access request</button> |
| <button class="chip" data-msg="I'm a new joiner, need setup">👋 New joiner setup</button> |
| </div> |
| </div> |
| </main> |
|
|
| |
| <footer class="shrink-0 px-4 py-3 border-t" style="background:#161b22;border-color:#21262d"> |
| <div class="flex items-end gap-2 max-w-3xl mx-auto"> |
| <textarea id="msg-input" rows="1" |
| placeholder="Describe your IT issue…" |
| class="flex-1 resize-none rounded-xl px-4 py-3 text-sm outline-none transition" |
| style="background:#1c2128;border:1px solid #30363d;color:#e6edf3;max-height:140px;line-height:1.5;font-family:inherit" |
| oninput="this.style.height='auto';this.style.height=Math.min(this.scrollHeight,140)+'px'" |
| ></textarea> |
| <button id="send-btn" class="rounded-xl px-4 py-3 text-sm font-medium shrink-0 transition" |
| style="background:linear-gradient(135deg,#1f6feb,#388bfd);color:white;border:none;cursor:pointer"> |
| <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"> |
| <line x1="22" y1="2" x2="11" y2="13"/><polygon points="22 2 15 22 11 13 2 9 22 2"/> |
| </svg> |
| </button> |
| </div> |
| <p class="text-center text-xs mt-2" style="color:#30363d">DeskFlow · Powered by WebGPU · All processing is local</p> |
| </footer> |
|
|
| |
| <script src="https://cdn.jsdelivr.net/npm/marked@9/marked.min.js"></script> |
|
|
| |
| <script> |
| const BARQ_PREFIX = '__barq__'; |
| |
| class Rule { |
| static required(msg = 'This field is required') { return { type: 'required', message: msg }; } |
| static minLength(n, msg) { return { type: 'minLength', value: n, message: msg || `Minimum ${n} characters required` }; } |
| static maxLength(n, msg) { return { type: 'maxLength', value: n, message: msg || `Maximum ${n} characters allowed` }; } |
| static min(n, msg) { return { type: 'min', value: n, message: msg || `Must be at least ${n}` }; } |
| static max(n, msg) { return { type: 'max', value: n, message: msg || `Must be at most ${n}` }; } |
| static email(msg = 'Enter a valid email address') { return { type: 'email', message: msg }; } |
| static regex(pattern, msg = 'Invalid format') { return { type: 'regex', value: pattern, message: msg }; } |
| } |
| |
| class Condition { |
| constructor(fieldId, operator, value) { this.fieldId = fieldId; this.operator = operator; this.value = value; } |
| } |
| |
| class Form { |
| constructor(formId) { |
| this._id = formId; this._title = null; this._description = null; |
| this._submitLabel = 'Submit'; this._successMsg = 'Thank you! Your request has been received.'; |
| this._fields = []; this._steps = []; this._multiStep = false; this._currentStep = null; |
| } |
| title(t) { this._title = t; return this; } |
| description(d) { this._description = d; return this; } |
| submitLabel(l) { this._submitLabel = l; return this; } |
| successMessage(m) { this._successMsg = m; return this; } |
| step(title = null) { |
| this._multiStep = true; this._steps.push({ title }); |
| this._currentStep = this._steps.length - 1; return this; |
| } |
| _add(field) { field.stepIndex = this._multiStep ? this._currentStep : null; this._fields.push(field); return this; } |
| text(id, label, { required=false, placeholder='', rules=[], condition=null }={}) { |
| return this._add({ type:'text', id, label, required, placeholder, rules, condition }); } |
| email(id, label, { required=false, placeholder='', rules=[], condition=null }={}) { |
| return this._add({ type:'email', id, label, required, placeholder, rules, condition }); } |
| number(id, label, { required=false, min=null, max=null, rules=[], condition=null }={}) { |
| return this._add({ type:'number', id, label, required, min, max, rules, condition }); } |
| textarea(id, label, { required=false, rows=4, placeholder='', rules=[], condition=null }={}) { |
| return this._add({ type:'textarea', id, label, required, rows, placeholder, rules, condition }); } |
| select(id, label, options, { required=false, rules=[], condition=null }={}) { |
| const opts = options.map(o => Array.isArray(o) ? { label:o[0], value:o[1] } : { label:o, value:o }); |
| return this._add({ type:'select', id, label, required, options:opts, rules, condition }); } |
| radio(id, label, options, { required=false, condition=null }={}) { |
| const opts = options.map(o => Array.isArray(o) ? { label:o[0], value:o[1] } : { label:o, value:o }); |
| return this._add({ type:'radio', id, label, required, options:opts, condition }); } |
| checkbox(id, label, { condition=null }={}) { return this._add({ type:'checkbox', id, label, condition }); } |
| hidden(id, value) { return this._add({ type:'hidden', id, value }); } |
| build() { return renderForm(this); } |
| } |
| |
| function _fEsc(s) { |
| return String(s).replace(/&/g,'&').replace(/</g,'<').replace(/>/g,'>').replace(/"/g,'"'); |
| } |
| function renderRules(rules) { return JSON.stringify(rules || []); } |
| function renderCondition(cond) { return cond ? `data-condition='${JSON.stringify(cond)}'` : ''; } |
| |
| function renderField(f) { |
| const condAttr = renderCondition(f.condition); |
| const rulesAttr = `data-rules='${renderRules(f.rules)}'`; |
| const req = f.required ? 'required' : ''; |
| const reqMark = f.required ? '<span class="frm-req">*</span>' : ''; |
| const wrapStyle = f.condition ? ' style="display:none"' : ''; |
| const wrap = (inner) => `<div class="frm-field" data-field-id="${_fEsc(f.id)}" ${condAttr}${wrapStyle}>${inner}</div>`; |
| const label = `<label class="frm-label" for="${_fEsc(f.id)}">${_fEsc(f.label)}${reqMark}</label>`; |
| switch (f.type) { |
| case 'hidden': |
| return `<input type="hidden" id="${_fEsc(f.id)}" name="${_fEsc(f.id)}" value="${_fEsc(f.value)}" />`; |
| case 'text': case 'email': |
| return wrap(`${label}<input class="frm-input" type="${f.type}" id="${_fEsc(f.id)}" name="${_fEsc(f.id)}" |
| placeholder="${_fEsc(f.placeholder||'')}" ${req} ${rulesAttr} />`); |
| case 'number': |
| return wrap(`${label}<input class="frm-input" type="number" id="${_fEsc(f.id)}" name="${_fEsc(f.id)}" |
| ${f.min!=null?`min="${f.min}"`:''}${f.max!=null?` max="${f.max}"`:''} |
| ${req} ${rulesAttr} />`); |
| case 'textarea': |
| return wrap(`${label}<textarea class="frm-input frm-textarea" id="${_fEsc(f.id)}" name="${_fEsc(f.id)}" |
| rows="${f.rows||4}" placeholder="${_fEsc(f.placeholder||'')}" ${req} ${rulesAttr}></textarea>`); |
| case 'select': |
| return wrap(`${label}<select class="frm-input frm-select" id="${_fEsc(f.id)}" name="${_fEsc(f.id)}" ${req} ${rulesAttr}> |
| <option value="">Select…</option> |
| ${f.options.map(o=>`<option value="${_fEsc(o.value)}">${_fEsc(o.label)}</option>`).join('')} |
| </select>`); |
| case 'radio': |
| return wrap(`${label}<div class="frm-radio-group"> |
| ${f.options.map(o=>`<label class="frm-radio-label"><input type="radio" name="${_fEsc(f.id)}" value="${_fEsc(o.value)}" ${req} /><span>${_fEsc(o.label)}</span></label>`).join('')} |
| </div>`); |
| case 'checkbox': |
| return wrap(`<label class="frm-checkbox-label"><input type="checkbox" id="${_fEsc(f.id)}" name="${_fEsc(f.id)}" /><span>${_fEsc(f.label)}</span></label>`); |
| default: return ''; |
| } |
| } |
| |
| function renderForm(form) { |
| if (form._multiStep && form._steps.length > 0) return renderMultiStep(form); |
| const id = form._id; |
| return `<div class="frm-wrapper" data-barq-id="${_fEsc(id)}"> |
| ${form._title?`<div class="frm-title">${_fEsc(form._title)}</div>`:''} |
| ${form._description?`<div class="frm-desc">${_fEsc(form._description)}</div>`:''} |
| <form class="frm-form" data-barq-id="${_fEsc(id)}" novalidate> |
| ${form._fields.map(renderField).join('\n')} |
| <div class="frm-actions"><button type="submit" class="frm-btn-submit">${_fEsc(form._submitLabel)}</button></div> |
| <div class="frm-success" style="display:none">${_fEsc(form._successMsg)}</div> |
| <div class="frm-errors" style="display:none"></div> |
| </form></div>`; |
| } |
| |
| function renderMultiStep(form) { |
| const id = form._id; const steps = form._steps; const total = steps.length; |
| const stepGroups = steps.map((_,i) => ({ title:steps[i].title, fields:form._fields.filter(f=>f.stepIndex===i) })); |
| const stepsHtml = stepGroups.map((step,i) => ` |
| <div class="frm-step" data-step="${i}" ${i>0?'style="display:none"':''}> |
| ${step.title?`<div class="frm-step-title">${_fEsc(step.title)}</div>`:''} |
| ${step.fields.map(renderField).join('\n')} |
| </div>`).join('\n'); |
| return `<div class="frm-wrapper" data-barq-id="${_fEsc(id)}"> |
| ${form._title?`<div class="frm-title">${_fEsc(form._title)}</div>`:''} |
| <div class="frm-progress-label">Step 1 of ${total}</div> |
| <div class="frm-progress-bar"><div class="frm-progress-fill" id="${_fEsc(id)}-progress" style="width:${Math.round(100/total)}%"></div></div> |
| <form class="frm-form" data-barq-id="${_fEsc(id)}" novalidate> |
| ${stepsHtml} |
| <div class="frm-nav"> |
| <button type="button" class="frm-btn-back" style="display:none">Back</button> |
| <button type="button" class="frm-btn-next">Next</button> |
| <button type="submit" class="frm-btn-submit" style="display:none">${_fEsc(form._submitLabel)}</button> |
| </div> |
| <div class="frm-success" style="display:none">${_fEsc(form._successMsg)}</div> |
| <div class="frm-errors" style="display:none"></div> |
| </form></div>`; |
| } |
| |
| function attachForms(container) { |
| container.querySelectorAll('form[data-barq-id]').forEach(form => { |
| _attachConditions(form); _attachMultiStep(form); |
| form.addEventListener('submit', e => { |
| e.preventDefault(); |
| if (!_validate(form)) return; |
| const result = _collect(form); |
| _showSuccess(form); |
| window.dispatchEvent(new CustomEvent('barq:submit', { detail:{ raw:result.toMessage(), parsed:result } })); |
| }); |
| }); |
| } |
| |
| function _attachConditions(form) { |
| form.querySelectorAll('[data-condition]').forEach(el => { |
| const cond = JSON.parse(el.dataset.condition); |
| const watch = form.querySelector(`[name="${CSS.escape(cond.fieldId)}"]`); |
| if (!watch) return; |
| const update = () => { |
| const show = _evalCondition(cond, watch.value); |
| el.style.display = show ? '' : 'none'; |
| if (!show) el.querySelectorAll('input,select,textarea').forEach(i => i.value=''); |
| }; |
| watch.addEventListener('change', update); watch.addEventListener('input', update); update(); |
| }); |
| } |
| |
| function _evalCondition(cond, val) { |
| switch (cond.operator) { |
| case 'eq': return val===cond.value; case 'neq': return val!==cond.value; |
| case 'contains': return val.includes(cond.value); |
| case 'gt': return parseFloat(val)>parseFloat(cond.value); |
| case 'lt': return parseFloat(val)<parseFloat(cond.value); |
| default: return true; |
| } |
| } |
| |
| function _attachMultiStep(form) { |
| const stepEls = form.querySelectorAll('.frm-step'); |
| if (!stepEls.length) return; |
| const total = stepEls.length; let current = 0; |
| const formId = form.getAttribute('data-barq-id') || form.closest('[data-barq-id]')?.getAttribute('data-barq-id') || ''; |
| const progress = document.getElementById(`${formId}-progress`); |
| const label = form.closest('.frm-wrapper')?.querySelector('.frm-progress-label'); |
| const btnBack = form.querySelector('.frm-btn-back'); |
| const btnNext = form.querySelector('.frm-btn-next'); |
| const btnSub = form.querySelector('.frm-btn-submit'); |
| const goTo = (i) => { |
| stepEls[current].style.display='none'; current=i; stepEls[current].style.display=''; |
| if (label) label.textContent = `Step ${current+1} of ${total}`; |
| if (progress) progress.style.width = `${Math.round((current+1)*100/total)}%`; |
| if (btnBack) btnBack.style.display = current>0?'':'none'; |
| if (btnNext) btnNext.style.display = current<total-1?'':'none'; |
| if (btnSub) btnSub.style.display = current===total-1?'':'none'; |
| }; |
| if (btnNext) btnNext.addEventListener('click', () => { if (!_validate(form,stepEls[current])) return; if (current<total-1) goTo(current+1); }); |
| if (btnBack) btnBack.addEventListener('click', () => { if (current>0) goTo(current-1); }); |
| goTo(0); |
| } |
| |
| function _validate(form, scope=form) { |
| let valid=true; |
| scope.querySelectorAll('input,select,textarea').forEach(el => { |
| _clearError(el); |
| const rules=JSON.parse(el.dataset.rules||'[]'); const val=el.value.trim(); |
| for (const rule of rules) { |
| let err=null; |
| if (rule.type==='required'&&!val) err=rule.message; |
| if (rule.type==='minLength'&&val&&val.length<rule.value) err=rule.message; |
| if (rule.type==='maxLength'&&val&&val.length>rule.value) err=rule.message; |
| if (rule.type==='min'&&val&&parseFloat(val)<rule.value) err=rule.message; |
| if (rule.type==='max'&&val&&parseFloat(val)>rule.value) err=rule.message; |
| if (rule.type==='email'&&val&&!/^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(val)) err=rule.message; |
| if (rule.type==='regex'&&val&&!new RegExp(rule.value).test(val)) err=rule.message; |
| if (err) { _showError(el,err); valid=false; break; } |
| } |
| if (el.required&&!val) { _showError(el,'This field is required'); valid=false; } |
| }); |
| return valid; |
| } |
| function _showError(el,msg) { |
| el.classList.add('frm-invalid'); |
| const err=document.createElement('div'); err.className='frm-error-msg'; err.textContent=msg; |
| el.parentNode.appendChild(err); |
| } |
| function _clearError(el) { |
| el.classList.remove('frm-invalid'); |
| el.parentNode?.querySelectorAll('.frm-error-msg').forEach(e=>e.remove()); |
| } |
| function _collect(form) { |
| const formId=form.getAttribute('data-barq-id')||form.closest('[data-barq-id]')?.getAttribute('data-barq-id')||''; |
| const data={}, typed={}; |
| form.querySelectorAll('input,select,textarea').forEach(el => { |
| if (!el.name) return; |
| if (el.type==='radio'&&!el.checked) return; |
| if (el.type==='checkbox') { data[el.name]=el.checked?'true':'false'; typed[el.name]=el.checked; return; } |
| data[el.name]=el.value; |
| const num=Number(el.value); typed[el.name]=el.type==='number'&&!isNaN(num)?num:el.value; |
| }); |
| return new FormResult(formId,data,typed); |
| } |
| function _showSuccess(form) { |
| form.querySelectorAll('.frm-field,.frm-nav,.frm-step').forEach(el=>el.style.display='none'); |
| form.querySelector('.frm-actions')?.style&&(form.querySelector('.frm-actions').style.display='none'); |
| const suc=form.querySelector('.frm-success'); if (suc) suc.style.display=''; |
| } |
| |
| class FormResult { |
| constructor(formId,data,typedData) { this.formId=formId; this.data=data; this.typedData=typedData; } |
| toMessage() { return BARQ_PREFIX+JSON.stringify({ form_id:this.formId, data:this.data, typed_data:this.typedData }); } |
| asText() { return Object.entries(this.typedData).filter(([,v])=>v!==''&&v!==false).map(([k,v])=>`${k.replace(/_/g,' ')}: ${v}`).join(', '); } |
| } |
| function isBarqMessage(msg) { return typeof msg==='string'&&msg.startsWith(BARQ_PREFIX); } |
| function parseFormoraMessage(msg) { |
| if (!isBarqMessage(msg)) return null; |
| try { const p=JSON.parse(msg.slice(BARQ_PREFIX.length)); return new FormResult(p.form_id,p.data,p.typed_data); } catch { return null; } |
| } |
| </script> |
|
|
| |
| <script> |
| function buildVpnForm() { |
| return new Form('vpn_issue').title('VPN Issue') |
| .text('employee_name','Your Name',{required:true,rules:[Rule.required(),Rule.minLength(2)]}) |
| .email('email','Work Email',{required:true,rules:[Rule.required(),Rule.email()]}) |
| .select('os','Operating System',[['Windows 10/11','windows'],['macOS','macos'],['Linux','linux']],{required:true}) |
| .text('vpn_client','VPN Client',{placeholder:'e.g. Cisco AnyConnect, GlobalProtect'}) |
| .textarea('issue','Describe the Issue',{required:true,rows:3,rules:[Rule.required()]}) |
| .select('urgency','Urgency',[['Low','low'],['Medium','medium'],['High','high'],['Critical','critical']],{required:true}) |
| .submitLabel('Submit').successMessage('Your VPN issue has been logged. Check your inbox for next steps.').build(); |
| } |
| function buildAccountForm() { |
| return new Form('account_issue').title('Account / Login Issue') |
| .text('employee_name','Your Name',{required:true,rules:[Rule.required()]}) |
| .email('email','Work Email',{required:true,rules:[Rule.required(),Rule.email()]}) |
| .select('issue_type','Issue Type',[['Account locked','locked'],['Forgot password','forgot_password'],['MFA not working','mfa'],['Access denied','access_denied'],['Other','other']],{required:true}) |
| .textarea('details','Additional Details',{rows:3}) |
| .select('urgency','Urgency',[['Low','low'],['Medium','medium'],['High','high'],['Critical','critical']],{required:true}) |
| .submitLabel('Submit').successMessage('Account issue logged. Our team will be in touch shortly.').build(); |
| } |
| function buildHardwareForm() { |
| return new Form('hardware_issue').title('Hardware Issue') |
| .text('employee_name','Your Name',{required:true,rules:[Rule.required()]}) |
| .email('email','Work Email',{required:true,rules:[Rule.required(),Rule.email()]}) |
| .select('device_type','Device Type',[['Laptop','laptop'],['Desktop','desktop'],['Monitor','monitor'],['Keyboard / Mouse','peripheral'],['Printer','printer'],['Headset / Webcam','audio_video'],['Other','other']],{required:true}) |
| .text('device_model','Device Model / Asset Tag',{placeholder:'e.g. Dell XPS 15, Asset #12345'}) |
| .textarea('issue','Describe the Problem',{required:true,rows:3,rules:[Rule.required()]}) |
| .select('urgency','Urgency',[['Low','low'],['Medium','medium'],['High','high'],['Critical','critical']],{required:true}) |
| .submitLabel('Submit').successMessage('Hardware issue logged. IT will assess and follow up.').build(); |
| } |
| function buildSoftwareForm() { |
| return new Form('software_issue').title('Software Issue') |
| .text('employee_name','Your Name',{required:true,rules:[Rule.required()]}) |
| .email('email','Work Email',{required:true,rules:[Rule.required(),Rule.email()]}) |
| .text('application','Application Name',{required:true,placeholder:'e.g. Microsoft Teams, Slack',rules:[Rule.required()]}) |
| .select('issue_type','Issue Type',[['App crashing','crash'],['Cannot install','install'],['Licence / activation','licence'],['Performance issues','perf'],['Error message','error'],['Other','other']],{required:true}) |
| .text('error_code','Error Code (if any)',{placeholder:'Optional'}) |
| .textarea('details','Describe the Issue',{required:true,rows:3,rules:[Rule.required()]}) |
| .select('urgency','Urgency',[['Low','low'],['Medium','medium'],['High','high'],['Critical','critical']],{required:true}) |
| .submitLabel('Submit').successMessage("Software issue logged. We'll be in touch.").build(); |
| } |
| function buildNetworkForm() { |
| return new Form('network_issue').title('Network / Connectivity Issue') |
| .text('employee_name','Your Name',{required:true,rules:[Rule.required()]}) |
| .email('email','Work Email',{required:true,rules:[Rule.required(),Rule.email()]}) |
| .select('connection_type','Connection Type',[['Wi-Fi','wifi'],['Ethernet','ethernet'],['VPN-only','vpn'],['Both Wi-Fi and Ethernet','both']],{required:true}) |
| .select('issue_type','Issue Type',[['No internet','no_internet'],['Slow connection','slow'],['Cannot reach internal systems','internal'],['DNS issues','dns'],['Packet loss / drops','drops'],['Other','other']],{required:true}) |
| .textarea('details','Additional Details',{rows:3}) |
| .select('urgency','Urgency',[['Low','low'],['Medium','medium'],['High','high'],['Critical','critical']],{required:true}) |
| .submitLabel('Submit').successMessage('Network issue logged. Our team will investigate.').build(); |
| } |
| function buildEmailForm() { |
| return new Form('email_issue').title('Email / M365 Issue') |
| .text('employee_name','Your Name',{required:true,rules:[Rule.required()]}) |
| .email('email','Work Email',{required:true,rules:[Rule.required(),Rule.email()]}) |
| .select('issue_type','Issue Type',[['Outlook not working','outlook'],['Cannot send/receive email','send_recv'],['Calendar issues','calendar'],['Teams issue','teams'],['Shared mailbox','shared_mailbox'],['Other','other']],{required:true}) |
| .textarea('details','Describe the Issue',{required:true,rows:3,rules:[Rule.required()]}) |
| .select('urgency','Urgency',[['Low','low'],['Medium','medium'],['High','high'],['Critical','critical']],{required:true}) |
| .submitLabel('Submit').successMessage("Email issue logged. We'll get this sorted.").build(); |
| } |
| function buildAccessForm() { |
| return new Form('access_request').title('Access Request') |
| .text('employee_name','Your Name',{required:true,rules:[Rule.required()]}) |
| .email('email','Work Email',{required:true,rules:[Rule.required(),Rule.email()]}) |
| .email('manager_email',"Manager's Email",{required:true,rules:[Rule.required(),Rule.email()]}) |
| .text('system_resource','System / Resource Requested',{required:true,placeholder:'e.g. Salesforce, HR Drive, Azure portal',rules:[Rule.required()]}) |
| .textarea('business_justification','Business Justification',{required:true,rows:3,rules:[Rule.required()]}) |
| .select('access_level','Access Level',[['Read Only','read'],['Read/Write','readwrite'],['Admin','admin']],{required:true}) |
| .submitLabel('Submit Request').successMessage('Access request submitted. Your manager will receive an approval email.').build(); |
| } |
| function buildProcurementForm() { |
| return new Form('procurement_request').title('IT Procurement Request') |
| .text('employee_name','Your Name',{required:true,rules:[Rule.required()]}) |
| .email('email','Work Email',{required:true,rules:[Rule.required(),Rule.email()]}) |
| .email('manager_email','Approving Manager Email',{required:true,rules:[Rule.required(),Rule.email()]}) |
| .text('item_description','Item / Equipment Required',{required:true,placeholder:'e.g. MacBook Pro 14", USB-C hub',rules:[Rule.required()]}) |
| .number('quantity','Quantity',{required:true,min:1,rules:[Rule.required(),Rule.min(1)]}) |
| .textarea('business_justification','Business Justification',{required:true,rows:3,rules:[Rule.required()]}) |
| .submitLabel('Submit Request').successMessage('Purchase request submitted. Approval email sent to your manager.').build(); |
| } |
| function buildOnboardingForm() { |
| return new Form('onboarding_setup').title('New Employee Onboarding') |
| .step('Personal Details') |
| .text('employee_name','Full Name',{required:true,rules:[Rule.required()]}) |
| .email('email','Work Email',{required:true,rules:[Rule.required(),Rule.email()]}) |
| .text('department','Department',{required:true,rules:[Rule.required()]}) |
| .text('job_title','Job Title',{required:true,rules:[Rule.required()]}) |
| .step('Setup Preferences') |
| .select('device_preference','Device Preference',[['MacBook Pro','macbook_pro'],['MacBook Air','macbook_air'],['Windows Laptop','windows_laptop'],['Desktop','desktop']],{required:true}) |
| .select('start_date_readiness','Start Date',[['Within 1 week','1week'],['1–2 weeks','2weeks'],['2–4 weeks','4weeks'],['More than a month','month_plus']]) |
| .textarea('additional_requirements','Any Additional Requirements?',{rows:3}) |
| .submitLabel('Submit Onboarding Request').successMessage('Onboarding request received! IT will prepare your setup before day one.').build(); |
| } |
| function buildGenericForm() { |
| return new Form('generic_incident').title('IT Support Request') |
| .text('employee_name','Your Name',{required:true,rules:[Rule.required()]}) |
| .email('email','Work Email',{required:true,rules:[Rule.required(),Rule.email()]}) |
| .textarea('issue','Describe Your Issue',{required:true,rows:4,rules:[Rule.required(),Rule.minLength(10)]}) |
| .select('urgency','Urgency',[['Low','low'],['Medium','medium'],['High','high'],['Critical','critical']],{required:true}) |
| .submitLabel('Submit').successMessage('Issue logged. Our team will be in touch shortly.').build(); |
| } |
| const FORM_MAP = { |
| vpn:buildVpnForm, account:buildAccountForm, hardware:buildHardwareForm, |
| software:buildSoftwareForm, network:buildNetworkForm, email:buildEmailForm, |
| access:buildAccessForm, procurement:buildProcurementForm, |
| onboarding:buildOnboardingForm, generic_incident:buildGenericForm, |
| }; |
| function dispatchForm(intent) { const b=FORM_MAP[intent]; return b?b():null; } |
| </script> |
|
|
| |
| <script> |
| const GREETING_RE = /^\s*(hi+|hey+|hello+|howdy|yo+|sup|good (morning|afternoon|evening)|thanks?|thank you|cheers|bye|goodbye|ok|okay|cool|great|sure|got it|noted)\s*[!?.]*\s*$/i; |
| const INTENT_KEYWORDS = { |
| vpn: ['vpn','remote','tunnel','connect remotely','cisco anyconnect','wireguard','openvpn','remote access'], |
| account: ['password','locked','login','reset','access denied','sign in','forgot','credentials','mfa','2fa','account'], |
| hardware: ['laptop','keyboard','mouse','monitor','printer','screen','device','battery','charger','headset','webcam'], |
| software: ['install','app','software','crash','update','license','application','error code','not opening','uninstall'], |
| network: ['internet','wifi','slow','network','connection','no internet','packet loss','latency','dns','ethernet'], |
| email: ['email','outlook','calendar','teams','mailbox','meeting','distribution list','signature','spam'], |
| access: ['permission','folder','drive','share','access','shared drive','read only','write access','file server'], |
| procurement: ['order','request','new laptop','equipment','purchase','budget','quote','hardware request'], |
| onboarding: ['new joiner','joined','first day','setup','onboard','new employee','getting started'], |
| }; |
| function detectIntent(message) { |
| const stripped=message.trim(); |
| if (GREETING_RE.test(stripped)) return 'greeting'; |
| const lower=stripped.toLowerCase(); const scores={}; |
| for (const [intent,keywords] of Object.entries(INTENT_KEYWORDS)) |
| scores[intent]=keywords.filter(kw=>lower.includes(kw)).length; |
| const best=Object.keys(scores).reduce((a,b)=>scores[a]>=scores[b]?a:b); |
| if (scores[best]===0) return stripped.split(/\s+/).length<=4?'greeting':'generic_incident'; |
| return best; |
| } |
| const INTRO = { |
| greeting:"Hey! I'm DeskFlow, your IT support assistant. What can I help you with today?", |
| vpn:"VPN troubles — not fun! Let me grab a few details so I can get you sorted.", |
| account:"Account issues are stressful, but we'll get you sorted quickly.", |
| hardware:"Hardware gremlins! Let me pull up a quick form to get the specifics.", |
| software:"Software being awkward? Let me ask you a few things so I can give you the right fix.", |
| network:"Connection problems are the worst. Let me get some details to help diagnose this.", |
| email:"Email issues — always at the worst time! Let me get some details.", |
| access:"Access requests sorted quickly — fill in the details below.", |
| procurement:"Happy to help with your purchase request.", |
| onboarding:"Welcome! Let's get everything set up properly.", |
| generic_incident:"I'm here to help! Let me take the details so I can find the best solution.", |
| }; |
| function getIntroMessage(intent) { return INTRO[intent]||INTRO.generic_incident; } |
| const RUNBOOKS = { |
| vpn_issue:`VPN Runbook:\n- Likely causes: credential expiry, MFA drift, firewall blocking UDP 1194/TCP 443, client misconfiguration.\n- Steps: verify internet; restart VPN client from tray; check credentials; re-sync MFA app; reboot; flush DNS (ipconfig /flushdns on Windows); disable conflicting firewall/AV; reinstall VPN client.\n- Escalate if: unresolved after reinstall, multiple users affected, or Critical urgency.`, |
| account_issue:`Account Runbook:\n- Likely causes: too many failed logins (auto-lockout), expired password, MFA device time drift.\n- Steps: wait 15 min for auto-unlock; try self-service password reset; re-sync MFA app; contact IT to manually unlock; request Temporary Access Pass (TAP) for MFA bypass.\n- Escalate: High/Critical urgency or if account is admin-level.`, |
| hardware_issue:`Hardware Runbook:\n- Likely causes: driver fault, physical damage, hardware component failure.\n- Steps: power cycle device; test peripheral on another port/machine; check Device Manager for errors; update driver; run built-in diagnostics (Dell SupportAssist, Apple Diagnostics).\n- Escalate: physical damage or persistent failure — request hardware assessment/replacement.`, |
| software_issue:`Software Runbook:\n- Likely causes: corrupt install, missing dependencies, licence expiry, insufficient permissions.\n- Steps: close fully (check tray); run as Administrator; check for updates; uninstall, delete AppData, reinstall; verify disk space (>10 GB free); check licence validity.\n- Escalate: business-critical application, High/Critical urgency.`, |
| network_issue:`Network Runbook:\n- Likely causes: DHCP lease failure, DNS misconfiguration, physical link issue.\n- Steps: check other devices; restart network adapter; ipconfig /release + /renew + /flushdns; try Ethernet if on Wi-Fi; nslookup to test DNS; reboot router/switch (home).\n- Escalate: office-wide outage, infrastructure suspected.`, |
| email_issue:`Email/M365 Runbook:\n- Likely causes: Outlook profile corruption, OST file corruption, M365 service outage.\n- Steps: check M365 Service Health for outages; test Outlook Web Access (OWA); restart Outlook (close from tray); run in Safe Mode (outlook.exe /safe); create new Outlook profile; clear Teams cache + reinstall.\n- Escalate: if OWA also failing, likely tenant-wide issue — contact Microsoft.`, |
| access_request:`Access Request Runbook:\n- Process: manager approval required within 48 h; IT provisions within 1 business day after approval.\n- Provisioning: role-based access following least-privilege; audit log entry created.\n- Escalation: urgent access — provide business justification; emergency access via IT helpdesk.`, |
| procurement_request:`Procurement Runbook:\n- Process: manager approval → PO raised → procurement team orders → delivery 5–10 business days (in-stock).\n- Status updates emailed at: Approved → PO Raised → Dispatched → Delivered.\n- Escalation: urgent procurement requires budget-holder sign-off and IT director approval.`, |
| onboarding_setup:`Onboarding Runbook:\n- Timeline: M365 account created 1–2 days before start; device imaged and configured before day one.\n- Day one: IT walkthrough — login, MFA setup, VPN, key applications.\n- Access provisioned based on manager approvals (role-based).\n- IT checks in on day 3 for outstanding issues.`, |
| generic_incident:`General IT Runbook:\n- Start: restart affected app; if persisting, reboot device; note error messages/codes.\n- Check IT status page for known incidents; check if other users affected.\n- Collect: device model, OS, application version, steps to reproduce, error screenshots.\n- Escalate: High/Critical urgency or if multiple users impacted.`, |
| }; |
| function getRunbookContext(formId) { return RUNBOOKS[formId]||RUNBOOKS.generic_incident; } |
| function buildChatSystemPrompt() { |
| return 'You are DeskFlow, a friendly IT support assistant. Reply conversationally in 1–3 short sentences. Do NOT provide technical steps yet — just respond naturally to what the user said.'; |
| } |
| function buildResolutionSystemPrompt(formId,requestNumber) { |
| const context=getRunbookContext(formId); |
| const ticketLine=requestNumber?`The user's request has been logged as **${requestNumber}**. Open your reply by mentioning this number warmly. `:''; |
| return `You are DeskFlow, a friendly IT support assistant. ${ticketLine}Be concise, warm, and practical.\n\nReply with: 1) Likely cause 2) Numbered resolution steps 3) Escalation note if urgency is High or Critical.\n\nRunbook context:\n${context}`; |
| } |
| function formResultToPrompt(formResult) { |
| const title=(formResult.formId||'IT Support Request').replace(/_/g,' ').replace(/\b\w/g,c=>c.toUpperCase()); |
| const lines=[`IT Support Request: ${title}`]; |
| for (const [k,v] of Object.entries(formResult.typedData||{})) |
| if (v!==''&&v!==false&&v!=null) lines.push(`- ${k.replace(/_/g,' ').replace(/\b\w/g,c=>c.toUpperCase())}: ${v}`); |
| return lines.join('\n'); |
| } |
| const TEMPLATES = { |
| vpn_issue:`## VPN Issue — Suggested Resolution\n\n**Likely cause:** VPN client configuration issue, credential expiry, or network port blocking.\n\n**Steps to resolve:**\n1. Verify your internet connection is working.\n2. Restart the VPN client completely (close from system tray).\n3. Ensure your username and password are correct and not expired.\n4. Re-sync your MFA authenticator app — check device clock is accurate.\n5. Reboot your device and try again.\n6. On Windows: run \`ipconfig /flushdns\` in an elevated command prompt.\n7. Check that your firewall is not blocking the VPN port (UDP 1194 / TCP 443).\n8. Reinstall the VPN client from the IT software portal.`, |
| account_issue:`## Account Issue — Suggested Resolution\n\n**Likely cause:** Account lockout, expired password, or MFA misconfiguration.\n\n**Steps to resolve:**\n1. Wait 15 minutes — most accounts auto-unlock after a lockout period.\n2. Verify Caps Lock is off and you are using the correct username format.\n3. Attempt a self-service password reset at the IT portal.\n4. Re-sync your MFA authenticator app.\n5. Contact IT to manually unlock if auto-unlock has not worked.\n6. If MFA is the issue, IT can provide a Temporary Access Pass (TAP).`, |
| hardware_issue:`## Hardware Issue — Suggested Resolution\n\n**Likely cause:** Driver issue, physical damage, or hardware component failure.\n\n**Steps to resolve:**\n1. Power cycle the device completely (hold power for 10 seconds, then restart).\n2. For peripherals: try a different USB port and test on another machine.\n3. Check Device Manager for driver errors (yellow exclamation marks).\n4. Update the device driver from the manufacturer's website.\n5. Run built-in diagnostics (Dell SupportAssist, HP Support Assistant, or Apple Diagnostics).\n6. If the issue persists, contact IT for a hardware assessment.`, |
| software_issue:`## Software Issue — Suggested Resolution\n\n**Likely cause:** Corrupt installation, missing dependencies, licence expiry, or permissions issue.\n\n**Steps to resolve:**\n1. Close the application completely (check the system tray) and reopen.\n2. Run the application as Administrator.\n3. Check for available updates and install them.\n4. Reinstall: uninstall, delete leftover app data, then reinstall.\n5. Verify you have enough disk space (minimum 10 GB free).\n6. Check that your software licence is still valid.`, |
| network_issue:`## Network Issue — Suggested Resolution\n\n**Likely cause:** DHCP lease failure, DNS misconfiguration, or physical connectivity issue.\n\n**Steps to resolve:**\n1. Check if other devices on the same network are affected.\n2. Restart your network adapter.\n3. On Windows: run \`ipconfig /release\`, then \`/renew\`, then \`/flushdns\`.\n4. Try connecting via Ethernet if you are on Wi-Fi.\n5. Test DNS: run \`nslookup google.com\` in Command Prompt.\n6. Reboot your router/switch if you are at home.`, |
| email_issue:`## Email / Communications Issue — Suggested Resolution\n\n**Likely cause:** Outlook profile corruption, OST file corruption, or M365 service issue.\n\n**Steps to resolve:**\n1. Check the Microsoft 365 service health page for known outages.\n2. Test Outlook Web Access (OWA) — if OWA works, the issue is with the desktop client.\n3. Restart Outlook from the system tray.\n4. Run Outlook in Safe Mode: Win+R → \`outlook.exe /safe\`.\n5. Create a new Outlook profile: Control Panel → Mail → Show Profiles → Add.\n6. For Teams issues: clear the Teams cache and reinstall.`, |
| access_request:`## Access Request — Next Steps\n\n**Your access request has been received.**\n\n1. An approval email will be sent to your manager.\n2. Your manager has **48 hours** to approve or decline.\n3. Once approved, IT will provision access within **1 business day**.\n4. You will receive a confirmation email when access has been granted.`, |
| procurement_request:`## Procurement Request — Next Steps\n\n**Your purchase request has been received.**\n\n1. An approval request will be sent to your approving manager.\n2. Upon approval, IT Procurement will raise a Purchase Order (PO).\n3. Standard delivery: **5–10 business days** for in-stock items.\n4. Status updates emailed at each stage: Approved → PO Raised → Dispatched → Delivered.`, |
| onboarding_setup:`## Onboarding Setup — What to Expect\n\n**Your onboarding request has been received.**\n\n1. **Account creation**: Your M365 account and email will be created 1–2 days before start date.\n2. **Device provisioning**: Your laptop/desktop will be imaged and configured before day one.\n3. **Day-one**: IT will walk you through login, MFA setup, and VPN connection.\n4. **Access**: All requested system access provisioned based on your manager's approvals.\n5. **Follow-up**: IT will check in on day 3 to address any outstanding issues.`, |
| generic_incident:`## IT Incident — Suggested Resolution\n\n**Likely cause:** Based on your description, this may be a software, network, or configuration issue.\n\n**Steps to resolve:**\n1. Restart the affected application or service.\n2. Reboot your device if the issue persists.\n3. Check if other users are affected.\n4. Note any error messages or codes.\n5. Check the IT status page for known incidents.`, |
| }; |
| const URGENCY_NOTE = { |
| high:'\n\n> **Escalation**: Marked **High** urgency. If unresolved within 1 hour, contact the IT helpdesk directly.', |
| critical:'\n\n> **Escalation**: Marked **CRITICAL**. Contact the IT helpdesk **immediately** or call the emergency support line.', |
| }; |
| function generateTemplateResponse(formResult,requestNumber='') { |
| const formId=formResult.formId||'generic_incident'; |
| const urgency=String((formResult.typedData||{}).urgency||'').toLowerCase(); |
| let response=TEMPLATES[formId]||TEMPLATES.generic_incident; |
| if (URGENCY_NOTE[urgency]) response+=URGENCY_NOTE[urgency]; |
| if (requestNumber) response=`I've logged your request as **${requestNumber}**. Here's what I recommend:\n\n`+response; |
| return response; |
| } |
| </script> |
|
|
| |
| <script> |
| const messagesEl = document.getElementById('messages'); |
| const emptyState = document.getElementById('empty-state'); |
| const msgInput = document.getElementById('msg-input'); |
| const sendBtn = document.getElementById('send-btn'); |
| |
| let _ticketSeq = Math.floor(Math.random() * 9000) + 1000; |
| function nextTicket() { return `INC-${++_ticketSeq}`; } |
| |
| window._llm = { status: 'idle', generator: null, modelId: null }; |
| window._llmGenerate = null; |
| |
| function esc(s) { return String(s).replace(/&/g,'&').replace(/</g,'<').replace(/>/g,'>'); } |
| function scrollBottom() { requestAnimationFrame(() => messagesEl.scrollTop = messagesEl.scrollHeight); } |
| function hideEmptyState() { emptyState.style.display = 'none'; } |
| function setLoading(on) { |
| sendBtn.disabled = on; msgInput.disabled = on; |
| sendBtn.style.opacity = on ? '0.5' : '1'; |
| } |
| |
| function addBotRow(innerHTML) { |
| const wrap = document.createElement('div'); wrap.className = 'flex justify-start'; |
| const row = document.createElement('div'); row.className = 'flex items-start gap-3 max-w-3xl'; |
| const avatar = document.createElement('div'); |
| avatar.className = 'w-7 h-7 rounded-lg flex-shrink-0 flex items-center justify-center mt-0.5'; |
| avatar.style.cssText = 'background:linear-gradient(135deg,#1f6feb,#388bfd)'; |
| avatar.innerHTML = `<svg width="13" height="13" viewBox="0 0 24 24" fill="none" stroke="white" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><path d="M9 17H5a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2v3"/><path d="M13 21l2-2 4 4 2-2-4-4 2-2-6-1z"/></svg>`; |
| const bubble = document.createElement('div'); |
| bubble.className = 'rounded-2xl rounded-tl-sm px-4 py-3 text-sm leading-relaxed'; |
| bubble.style.cssText = 'background:#1c2128;border:1px solid #30363d;color:#adbac7;max-width:44rem;flex:1'; |
| bubble.innerHTML = innerHTML; |
| row.appendChild(avatar); row.appendChild(bubble); wrap.appendChild(row); messagesEl.appendChild(wrap); |
| scrollBottom(); return bubble; |
| } |
| function addUserBubble(text) { |
| const wrap = document.createElement('div'); wrap.className = 'flex justify-end'; |
| const bubble = document.createElement('div'); |
| bubble.className = 'rounded-2xl rounded-tr-sm px-4 py-3 text-sm leading-relaxed'; |
| bubble.style.cssText = 'background:linear-gradient(135deg,#1f6feb,#388bfd);color:white;max-width:32rem'; |
| bubble.textContent = text; wrap.appendChild(bubble); messagesEl.appendChild(wrap); scrollBottom(); |
| } |
| function addTextBubble(text) { return addBotRow(`<span style="color:#adbac7">${esc(text)}</span>`); } |
| function addMarkdownBubble(md) { return addBotRow(`<div class="md-body">${marked.parse(md)}</div>`); } |
| function addTyping() { return addBotRow('<div class="flex items-center gap-1.5 py-1"><span class="typing-dot"></span><span class="typing-dot"></span><span class="typing-dot"></span></div>'); } |
| |
| function injectForm(formHtml, intent) { |
| const bubble = addBotRow(''); |
| bubble.style.padding = '12px'; |
| bubble.innerHTML = formHtml; |
| const formEl = bubble.querySelector('form[data-barq-id]'); |
| const formId = formEl?.getAttribute('data-barq-id'); |
| attachForms(bubble); |
| function onBarqSubmit(e) { |
| const { parsed } = e.detail; |
| if (parsed.formId !== formId) return; |
| window.removeEventListener('barq:submit', onBarqSubmit); |
| const requestNumber = nextTicket(); |
| const pill = document.createElement('div'); |
| pill.className = 'inc-pill'; pill.textContent = `✓ ${requestNumber}`; |
| bubble.insertBefore(pill, bubble.firstChild); |
| handleFormSubmit(parsed, requestNumber, intent); |
| } |
| window.addEventListener('barq:submit', onBarqSubmit); |
| scrollBottom(); |
| return bubble; |
| } |
| |
| function handleFormSubmit(formResult, requestNumber, intent) { |
| const systemPrompt = buildResolutionSystemPrompt(formResult.formId, requestNumber); |
| const userPrompt = formResultToPrompt(formResult); |
| const templateResponse = generateTemplateResponse(formResult, requestNumber); |
| const typing = addTyping(); |
| function showTemplate() { typing.closest('.flex.justify-start')?.remove(); addMarkdownBubble(templateResponse); } |
| const llmGenerate = window._llmGenerate; |
| if (typeof llmGenerate !== 'function' || window._llm?.status !== 'ready') { showTemplate(); return; } |
| typing.closest('.flex.justify-start')?.remove(); |
| const chatBubble = addBotRow('<div class="md-body streaming-cursor"></div>'); |
| const innerEl = chatBubble.querySelector('.md-body'); |
| llmGenerate( |
| systemPrompt, userPrompt, templateResponse, |
| (acc) => { innerEl.className='md-body streaming-cursor'; innerEl.innerHTML=marked.parse(acc); scrollBottom(); }, |
| (final) => { innerEl.className='md-body'; innerEl.innerHTML=marked.parse(final||templateResponse); scrollBottom(); }, |
| (_t) => { chatBubble.remove(); addMarkdownBubble(templateResponse); }, |
| ); |
| } |
| |
| async function sendMessage() { |
| const text = msgInput.value.trim(); |
| if (!text) return; |
| hideEmptyState(); |
| addUserBubble(text); |
| msgInput.value = ''; msgInput.style.height = 'auto'; |
| setLoading(true); |
| const typingBubble = addTyping(); |
| const intent = detectIntent(text); |
| const templateChat = getIntroMessage(intent); |
| const formHtml = dispatchForm(intent); |
| await new Promise(r => setTimeout(r, 180)); |
| typingBubble.closest('.flex.justify-start')?.remove(); |
| const chatBubble = addTextBubble(templateChat); |
| const injectedBubble = formHtml ? injectForm(formHtml, intent) : null; |
| setLoading(false); |
| |
| if (injectedBubble) { |
| injectedBubble.querySelector('input:not([type="hidden"]):not([disabled]),select:not([disabled]),textarea:not([disabled])')?.focus(); |
| } else { |
| msgInput.focus(); |
| } |
| |
| const llmGenerate = window._llmGenerate; |
| if (typeof llmGenerate !== 'function' || window._llm?.status !== 'ready') return; |
| chatBubble.innerHTML = '<div class="md-body streaming-cursor"></div>'; |
| const innerEl = chatBubble.querySelector('.md-body'); |
| llmGenerate( |
| buildChatSystemPrompt(), text, templateChat, |
| (acc) => { innerEl.className='md-body streaming-cursor'; innerEl.innerHTML=marked.parse(acc); scrollBottom(); }, |
| (final) => { innerEl.className='md-body'; innerEl.innerHTML=marked.parse(final||templateChat); scrollBottom(); }, |
| (_t) => { chatBubble.textContent=templateChat; }, |
| ); |
| } |
| |
| msgInput.addEventListener('keydown', e => { if (e.key==='Enter'&&!e.shiftKey) { e.preventDefault(); sendMessage(); } }); |
| sendBtn.addEventListener('click', sendMessage); |
| document.querySelectorAll('.chip').forEach(chip => { |
| chip.addEventListener('click', () => { msgInput.value=chip.dataset.msg; sendMessage(); }); |
| }); |
| |
| |
| document.querySelectorAll('.model-pill').forEach(pill => { |
| pill.addEventListener('click', () => { |
| if (pill.classList.contains('active')) return; |
| if (typeof window._llmSwitchModel !== 'function') return; |
| document.querySelectorAll('.model-pill').forEach(p => { p.classList.remove('active'); p.disabled=true; }); |
| pill.classList.add('active'); |
| window._llmSwitchModel( |
| pill.dataset.modelId, pill.dataset.modelLabel, |
| () => document.querySelectorAll('.model-pill').forEach(p => { p.disabled=false; }), |
| ); |
| }); |
| }); |
| </script> |
|
|
| |
| <script type="module"> |
| import { pipeline, TextStreamer } |
| from 'https://cdn.jsdelivr.net/npm/@huggingface/transformers@4.0.0'; |
| |
| const statusEl = document.getElementById('model-status'); |
| const progressWrap= document.getElementById('model-progress-wrap'); |
| const progressBar = document.getElementById('model-progress-bar'); |
| const statusWrap = document.getElementById('model-status-wrap'); |
| |
| function setStatusUI(text, color, pct) { |
| statusEl.textContent = text; statusEl.style.color = color; |
| if (pct != null) { progressWrap.classList.remove('hidden'); progressBar.style.width = Math.round(pct)+'%'; } |
| else { progressWrap.classList.add('hidden'); } |
| } |
| |
| function bindGenerate() { |
| window._llmGenerate = async function(systemPrompt, userPrompt, templateFallback, onToken, onDone, onFallback) { |
| if (!window._llm.generator) { onFallback(templateFallback); return; } |
| try { |
| const messages = [ |
| { role:'system', content:systemPrompt }, |
| { role:'user', content:userPrompt }, |
| ]; |
| let accumulated = ''; |
| const streamer = new TextStreamer(window._llm.generator.tokenizer, { |
| skip_prompt: true, |
| skip_special_tokens: true, |
| callback_function: (token) => { accumulated += token; onToken(accumulated); }, |
| }); |
| const result = await window._llm.generator(messages, { |
| max_new_tokens: 512, |
| do_sample: false, |
| streamer, |
| }); |
| const finalText = result?.[0]?.generated_text?.at?.(-1)?.content || accumulated; |
| onDone(finalText || accumulated); |
| } catch (err) { |
| console.error('[DeskFlow] Generation failed:', err); |
| onFallback(templateFallback); |
| } |
| }; |
| } |
| |
| async function loadModel(modelId, label, onComplete) { |
| window._llmGenerate = null; |
| window._llm.status = 'loading'; |
| if (window._llm.generator) { |
| try { await window._llm.generator.dispose(); } catch {} |
| window._llm.generator = null; |
| } |
| statusWrap.classList.remove('hidden'); |
| setStatusUI(`⏳ Loading ${label}…`, '#d29922', 0); |
| progressWrap.classList.remove('hidden'); |
| try { |
| window._llm.generator = await pipeline('text-generation', modelId, { |
| dtype: 'q4', |
| device: 'webgpu', |
| progress_callback: (p) => { |
| if (p.status !== 'progress') return; |
| setStatusUI(`⏳ ${label} ${Math.round(p.progress??0)}%`, '#d29922', p.progress??0); |
| }, |
| }); |
| window._llm.status = 'ready'; |
| window._llm.modelId = modelId; |
| bindGenerate(); |
| setStatusUI(`✅ ${label} ready`, '#3fb950', null); |
| setTimeout(() => statusWrap.classList.add('hidden'), 3000); |
| } catch (err) { |
| console.error('[DeskFlow] Model load failed:', err); |
| window._llm.status = 'error'; |
| setStatusUI(`⚠️ ${label} unavailable — using templates`, '#d29922', null); |
| setTimeout(() => statusWrap.classList.add('hidden'), 5000); |
| } |
| onComplete?.(); |
| } |
| |
| window._llmSwitchModel = loadModel; |
| |
| if (!navigator.gpu) { |
| window._llm.status = 'unavailable'; |
| setStatusUI('⚠️ Templates only (no WebGPU)', '#d29922', null); |
| setTimeout(() => statusWrap.classList.add('hidden'), 4000); |
| } else { |
| loadModel('HuggingFaceTB/SmolLM2-360M-Instruct', 'SmolLM2-360M', null); |
| } |
| </script> |
|
|
| </body> |
| </html> |
|
|
