core/agent.py

from core.intent import detect_intent
from core.sentiment import analyze_sentiment
from core.recommender import recommend_action
from rag.retriever import retrieve_context
from utils.scoring import confidence_score

class CXAgent:
    def handle_query(self, query: str):
        intent = detect_intent(query)
        sentiment = analyze_sentiment(query)
        context = retrieve_context(query)

        response = f"{context}\n\nBased on your request, here is how we can help you."

        action = recommend_action(intent, sentiment)
        confidence = confidence_score(intent, sentiment)

        return {
            "response": response,
            "intent": intent,
            "sentiment": sentiment,
            "action": action,
            "confidence": confidence
        }