---
language:
- en
license: apache-2.0
library_name: transformers
pipeline_tag: text-classification
tags:
- modernbert
- intent-classification
- chatbot
- enterprise-chatbot
- nlp
- text-classification
base_model: answerdotai/ModernBERT-base
---

# ModernBERT Chatbot Intent Classifier

A fine-tuned **ModernBERT** model for enterprise chatbot intent classification. This model classifies user queries into predefined intent categories and is designed to be used as the first stage of a chatbot pipeline before Retrieval-Augmented Generation (RAG) or other downstream workflows.

---

# Supported Intents

The model predicts one of the following intents:

- Business
- Greeting
- SmallTalk
- Complaint
- Feedback
- Thanks
- Goodbye
- OutOfDomain

---

# Intended Use

This model is designed for:

- Enterprise AI Chatbots
- Customer Support Bots
- HR Assistants
- Knowledge Base Assistants
- Intent Detection
- Query Routing
- RAG Pipeline Routing

Example flow:

```
User Query
      │
      ▼
Intent Classifier
      │
      ├── Business
      │      └── RAG Pipeline
      │
      ├── Greeting
      │      └── Greeting Response
      │
      ├── SmallTalk
      │      └── Small Talk Response
      │
      ├── Complaint
      │      └── Complaint Workflow
      │
      ├── Feedback
      │      └── Feedback Workflow
      │
      ├── Thanks
      │      └── Thank You Response
      │
      ├── Goodbye
      │      └── Goodbye Response
      │
      └── OutOfDomain
             └── Reject Politely
```

---

# Base Model

- **Model:** answerdotai/ModernBERT-base
- **Task:** Sequence Classification
- **Framework:** Hugging Face Transformers
- **Language:** English

---

# Example Usage

```python
from transformers import pipeline

classifier = pipeline(
    "text-classification",
    model="yogeshpandey586/chatbot-intent-classifier"
)

print(classifier("Hello"))
print(classifier("What services do you provide?"))
print(classifier("Tell me a joke"))
```

Example Output

```python
[
    {
        "label": "Greeting",
        "score": 0.998
    }
]
```

---

# Training Dataset

The model was fine-tuned using a custom intent classification dataset containing manually labeled chatbot queries.

Each sample contains:

- User Query
- Intent Label

Example:

| Query | Intent |
|-------|--------|
| Hello | Greeting |
| Hi | Greeting |
| Good Morning | Greeting |
| What services do you provide? | Business |
| How can I reset my password? | Business |
| Tell me a joke | SmallTalk |
| Thanks | Thanks |
| Bye | Goodbye |
| I have feedback | Feedback |
| Your service is bad | Complaint |
| Who won yesterday's IPL match? | OutOfDomain |

---

# Training Details

- Base Model: ModernBERT-base
- Fine-tuning Task: Sequence Classification
- Framework: Hugging Face Transformers
- Optimizer: AdamW
- Loss Function: Cross Entropy Loss

---

# Evaluation

The model was evaluated using a validation dataset.

Evaluation Metric:

- Accuracy

This model is intended for production chatbot routing where low latency and high intent classification accuracy are required.

---

# Limitations

This model is intended only for intent classification.

It is **not** designed for:

- Toxicity Detection
- Sentiment Analysis
- Emotion Detection
- Translation
- Summarization
- Question Answering
- Text Generation

Performance may decrease on:

- Languages other than English
- Ambiguous user queries
- Multi-intent queries
- Queries outside the training domain

---

# Production Architecture

```
User Query
      │
      ▼
ModernBERT Intent Classifier
      │
      ▼
Intent Router
      │
      ├── Business → RAG
      ├── Greeting → Greeting Service
      ├── SmallTalk → Small Talk Service
      ├── Complaint → Complaint Service
      ├── Feedback → Feedback Service
      ├── Thanks → Thank You Service
      ├── Goodbye → Goodbye Service
      └── OutOfDomain → Reject Response
```

---

# Technical Specifications

| Property | Value |
|----------|-------|
| Architecture | ModernBERT |
| Base Model | answerdotai/ModernBERT-base |
| Framework | Transformers |
| Task | Sequence Classification |
| Language | English |
| Deployment | CPU / GPU |

---

# Developer

**Yogesh Pandey**

AI Developer

---

# License

Apache-2.0

---

# Citation

```bibtex
@misc{yogeshpandey2026intentclassifier,
  title={ModernBERT Chatbot Intent Classifier},
  author={Yogesh Pandey},
  year={2026},
  publisher={Hugging Face}
}
```