content/support/contacting-github-support/getting-your-enterprise-started-with-the-github-support-portal.md

metadata

title: Getting your enterprise started with the GitHub Support portal
intro: >-
  Learn how to start using the {% data variables.contact.enterprise_portal %}
  for issues related to your enterprise.
shortTitle: Get started for enterprises
versions:
  ghec: '*'
  ghes: '*'
topics:
  - Enterprise
  - Support
redirect_from:
  - >-
    /support/contacting-github-support/getting-started-with-the-github-support-portal

About the {% data variables.contact.enterprise_portal %} for enterprises

{% ifversion ghec %}

Anyone can use the {% data variables.contact.contact_landing_page_portal %} to view and manage support tickets about {% data variables.product.prodname_dotcom %}, but there are special steps to follow before using the {% data variables.contact.contact_landing_page_portal %} to create tickets about an enterprise account.

The {% data variables.contact.enterprise_portal %} offers single sign-on (SSO) connected to your {% data variables.product.prodname_dotcom %} account.

{% else %}

You can use the {% data variables.contact.contact_landing_page_portal %} to create and manage support tickets about {% data variables.location.product_location %}.

To benefit from Premium Support SLAs and ticket collaboration features, you must associate your ticket with {% data variables.location.product_location %} in one of two ways.

1. If your institution has an enterprise account on {% data variables.product.prodname_dotcom_the_website %}, you have a user account on {% data variables.product.prodname_dotcom_the_website %}, and that user account has been granted support entitlements for the enterprise account, you can select the enterprise account when creating a ticket. For more information about enterprise accounts, see About enterprise accounts.

   • The majority of {% data variables.product.prodname_ghe_server %} customers already have an enterprise account on {% data variables.product.prodname_dotcom_the_website %}. If you're not sure whether you do, first check with your team.
   • If your team confirms that you do not have an enterprise account on {% data variables.product.prodname_dotcom_the_website %}, you can submit a request for a new one.
   • Then, for the best experience, follow the steps below before using the {% data variables.contact.contact_landing_page_portal %} to create tickets about the enterprise account.

2. If you're sure you do not have an enterprise account on {% data variables.product.prodname_dotcom_the_website %}, you have not been configured as a support-entitled member by an enterprise owner, or you cannot sign in with to your {% data variables.product.prodname_dotcom_the_website %} account, you can provide a copy of your license key or diagnostics file by using the Get help with {% data variables.product.prodname_ghe_server %} form.

{% endif %}

Getting started with the {% data variables.contact.enterprise_portal %}

Before you start creating tickets associated with your enterprise account on {% data variables.product.prodname_dotcom_the_website %}, we recommend completing the following steps.

1. Identify the user on {% data variables.product.prodname_dotcom_the_website %} who is an owner of your enterprise account.
2. Configure a verified domain. For more information, see AUTOTITLE.
3. Add owners, billing managers, or support-entitled members to your enterprise account. For more information, see AUTOTITLE and AUTOTITLE.