| { |
| "format": "daily-project-prototype-v1", |
| "project": "support-routing-ml", |
| "title": "Applied ML Support Router", |
| "domain": "applied-machine-learning", |
| "mode": "classifier", |
| "labels": [ |
| "billing", |
| "technical", |
| "account-access", |
| "security" |
| ], |
| "prototypes": { |
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| "the": 6, |
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| "amount": 3, |
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| "billing": 3, |
| "documentation": 3, |
| "issue": 3 |
| }, |
| "technical": { |
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| "an": 6, |
| "operations": 2, |
| "review": 4, |
| "the": 6, |
| "api": 2, |
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| "case": 2, |
| "sdk": 2, |
| "fails": 2, |
| "to": 2, |
| "parse": 2, |
| "response": 2, |
| "body": 2, |
| "client": 2, |
| "library": 2, |
| "behavior": 2, |
| "requires": 2, |
| "engineering": 2 |
| }, |
| "account-access": { |
| "i": 2, |
| "cannot": 2, |
| "reset": 2, |
| "my": 4, |
| "password": 2, |
| "or": 2, |
| "access": 2, |
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| "request": 2, |
| "for": 1, |
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| "case": 1 |
| }, |
| "security": { |
| "i": 2, |
| "received": 2, |
| "a": 2, |
| "suspicious": 2, |
| "login": 2, |
| "notification": 2, |
| "potential": 2, |
| "account": 2, |
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| "or": 2, |
| "unauthorized": 2, |
| "access": 2, |
| "in": 1, |
| "an": 1, |
| "operations": 1, |
| "review": 1 |
| } |
| }, |
| "idf": { |
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| "request": 1.847298, |
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| "documentation": 2.252763, |
| "issue": 2.252763, |
| "client": 2.252763, |
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| "requires": 2.252763, |
| "engineering": 2.252763, |
| "review": 2.252763 |
| }, |
| "documents": [ |
| { |
| "id": "ticket-01", |
| "label": "billing", |
| "text": "Duplicate charge investigation request.", |
| "metadata": { |
| "synthetic": true, |
| "domain": "applied-machine-learning" |
| } |
| }, |
| { |
| "id": "ticket-02", |
| "label": "technical", |
| "text": "Technical failure affecting an integration.", |
| "metadata": { |
| "synthetic": true, |
| "domain": "applied-machine-learning" |
| } |
| }, |
| { |
| "id": "ticket-03", |
| "label": "account-access", |
| "text": "Authentication and account recovery request.", |
| "metadata": { |
| "synthetic": true, |
| "domain": "applied-machine-learning" |
| } |
| }, |
| { |
| "id": "ticket-04", |
| "label": "security", |
| "text": "Potential account compromise or unauthorized access.", |
| "metadata": { |
| "synthetic": true, |
| "domain": "applied-machine-learning" |
| } |
| }, |
| { |
| "id": "ticket-05", |
| "label": "billing", |
| "text": "Invoice calculation or billing documentation issue.", |
| "metadata": { |
| "synthetic": true, |
| "domain": "applied-machine-learning" |
| } |
| }, |
| { |
| "id": "ticket-06", |
| "label": "technical", |
| "text": "Client library behavior requires engineering review.", |
| "metadata": { |
| "synthetic": true, |
| "domain": "applied-machine-learning" |
| } |
| } |
| ], |
| "graph_edges": [], |
| "confidence_threshold": 0.18, |
| "trained_on_synthetic_data": true |
| } |
|
|
