| from enum import Enum |
|
|
| class Difficulty(Enum): |
| EASY = "easy" |
| MEDIUM = "medium" |
| HARD = "hard" |
|
|
| TASKS = { |
| "task_easy_1": { |
| "difficulty": Difficulty.EASY.value, |
| "ticket": { |
| "ticket_id": "TKT-1001", |
| "user_id": "USR-A1", |
| "issue_type": "refund_request", |
| "subject": "Accidental purchase", |
| "body": "I clicked buy by mistake on the Premium plan today. Can I get a refund?", |
| "status": "open" |
| }, |
| "user_data": { |
| "user_id": "USR-A1", |
| "account_tier": "premium", |
| "join_date": "2023-01-15" |
| }, |
| "policy": { |
| "refund_request": "If requested within 7 days of accidental purchase, issue full refund." |
| } |
| }, |
| "task_medium_1": { |
| "difficulty": Difficulty.MEDIUM.value, |
| "ticket": { |
| "ticket_id": "TKT-2002", |
| "user_id": "USR-B2", |
| "issue_type": "refund_request", |
| "subject": "Refund for last year", |
| "body": "I didn't use my account much last year, please refund the annual fee.", |
| "status": "open" |
| }, |
| "user_data": { |
| "user_id": "USR-B2", |
| "account_tier": "standard", |
| "join_date": "2021-05-20" |
| }, |
| "policy": { |
| "refund_request": "Strictly no refunds for unused time from previous billing cycles. Explain policy and close ticket." |
| } |
| }, |
| "task_hard_1": { |
| "difficulty": Difficulty.HARD.value, |
| "ticket": { |
| "ticket_id": "TKT-3003", |
| "user_id": "USR-C3", |
| "issue_type": "billing_discrepancy", |
| "subject": "Double charged again!", |
| "body": "This is the third month in a row I've been charged twice! Fix this or I'm leaving.", |
| "status": "open" |
| }, |
| "user_data": { |
| "user_id": "USR-C3", |
| "account_tier": "enterprise", |
| "join_date": "2019-11-01" |
| }, |
| "policy": { |
| "billing_discrepancy": "For enterprise clients with recurring double charges, fetch user data, escalate immediately to billing_tier2, and reply to customer apologizing for the delay." |
| } |
| }, |
| "task_fraud_detection": { |
| "difficulty": Difficulty.HARD.value, |
| "ticket": { |
| "ticket_id": "TKT-4004", |
| "user_id": "USR-C3", |
| "issue_type": "refund_request", |
| "subject": "Refund for high-value transaction", |
| "body": "I was charged $500 for a service I didn’t use. Please refund immediately.", |
| "status": "open" |
| }, |
| "user_data": { |
| "user_id": "USR-C3", |
| "account_tier": "standard", |
| "join_date": "2020-11-11", |
| "chargeback_history": 3 |
| }, |
| "policy": { |
| "refund_request": "High-value refunds require no history of chargebacks. Reject politely if chargebacks exist." |
| } |
| } |
| } |
|
|
