support_router_ai

This repository contains a fully merged causal language model for support-ticket routing.

The model is intended to classify support requests into a structured JSON format:

{
  "category": "...",
  "priority": "...",
  "team": "...",
  "needs_human": true,
  "short_action": "..."
}

Notes

• This is a merged model artifact, not a PEFT adapter.
• Inference is expected to run with transformers using deterministic generation settings.
• Prompting works best when input is passed in a chat-style template with explicit JSON-only instructions.

Intended Use

• Support intake triage
• Ticket routing assistance
• Priority suggestion for customer support workflows

Limitations

• Output quality depends on prompt format and data used during fine-tuning.
• The model can still produce malformed JSON in some cases; a parser fallback is recommended in production.