Novapay Sentiment Classifier (DistilBERT)
Intended Use
Fine Tuned for sentiment classification of NovaPay Customer Support Messages. This is a proof-of-concept model trained on IMDB Dataset
Training Data
- DataSet: IMDB
- BaseModel: distilbert/distilbert-base-uncased
- Epochs: 2
- **Learning Rate: ** 2e-5
Evaluation Results
- **Accuracy: ** 0.9142
- **F1 Score: ** 0.9154
##Limitations
- Trained on IMDB Movie Review not on actual customer support messages
- May not generalize well to financial support domain
- POC Only Not for produciton use
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