| name: support-triage-openenv | |
| version: 0.1.0 | |
| entrypoint: src/support_triage_openenv/env.py:SupportTriageEnv | |
| description: | | |
| Real-world customer support ticket triage environment with deterministic tasks, | |
| typed action/observation/reward models, and dense reward shaping. | |
| license: mit | |
| tags: | |
| - openenv | |
| - reinforcement-learning | |
| - customer-support | |
| maintainers: | |
| - name: meta-hackathon-team | |
| api: | |
| reset: "reset(task_id?: str) -> Observation" | |
| step: "step(action: Action) -> tuple[Observation, Reward, bool, info]" | |
| state: "state() -> dict" | |
| models: | |
| observation: support_triage_openenv.models.Observation | |
| action: support_triage_openenv.models.Action | |
| reward: support_triage_openenv.models.Reward | |
| tasks: | |
| - id: easy_password_reset | |
| difficulty: easy | |
| grader: support_triage_openenv.graders.grade_task | |
| - id: medium_billing_dispute | |
| difficulty: medium | |
| grader: support_triage_openenv.graders.grade_task | |
| - id: hard_outage_incident | |
| difficulty: hard | |
| grader: support_triage_openenv.graders.grade_task | |