albaz2000/marbert-arabic-itsm-multitask

Citation

@misc{elbaz2026hierarchical,
  title  = {Hierarchical Classification for Arabic ITSM Tickets: A Synthetic Dataset and Multi-Task Benchmark},
  author = {Elbaz, Mohamed A. and Fayed, Diaa M. and Sanad, Eman E.},
  year   = {2026}
}