Lakshan2003/customer-support-client-agent-conversations
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Customer service QA
The constructed datasets are designed to support customer-service–oriented NLP research and consist of structured client-agent conversations
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Lakshan2003/customer_service_client_agent_conversations
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Lakshan2003/customer_service_client_agent_conversations_40k_multi_task
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Lakshan2003/customer_service_client_agent_conversations_25k_multi_task
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Lakshan2003/customer_service_200k_with_summaries
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Lakshan2003/moderation_results
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Can Small Language Models Handle Context-Summarized Multi-Turn Customer-Service QA? A Synthetic Data-Driven Comparative Evaluation
Paper • 2602.00665 • Published • 1