Update Level-2

Level-2/create_hardware_asset_task.json

@@ -0,0 +1,2402 @@
+[
+    {
+        "fields": {
+            "acquisition_method": "Acquisition method",
+            "asset_function": "Asset function",
+            "asset_tag": "Asset tag",
+            "assigned_to": "Assigned to",
+            "beneficiary": "Beneficiary",
+            "comments": "Comments",
+            "company": "Company",
+            "cost_center": "Cost center",
+            "department": "Department",
+            "depreciation": "Depreciation",
+            "disposal_reason": "Disposal reason",
+            "expenditure_type": "Expenditure type",
+            "gl_account": "GL account",
+            "invoice_number": "Invoice number",
+            "lease_id": "Lease contract",
+            "location": "Location",
+            "managed_by": "Managed by",
+            "model": "Model",
+            "model_category": "Model category",
+            "owned_by": "Owned by",
+            "parent": "Parent",
+            "request_line": "Request line",
+            "serial_number": "Serial number",
+            "substatus": "Substate",
+            "support_group": "Support group",
+            "supported_by": "Supported by",
+            "vendor": "Vendor"
+        },
+        "task_fields": [
+            "model_category",
+            "model",
+            "vendor",
+            "serial_number"
+        ],
+        "template_record": {
+            "acquisition_method": "Rental",
+            "asset_function": "Shared",
+            "asset_tag": "monilicorn anapnometer ruralization lamb",
+            "assigned": "2024-05-14 00:00:00",
+            "assigned_to": "Johnnie Rheaves",
+            "beneficiary": "",
+            "checked_in": "",
+            "checked_out": "",
+            "ci": {
+                "display_value": "MacBook Pro 17\"",
+                "link": "https://dev224577.service-now.com/api/now/table/cmdb_ci/bea96c0d3790200044e0bfc8bcbe5d15"
+            },
+            "comments": "malacoid ototomy pseudaxine Mycenaean unquiet",
+            "company": "ACME China",
+            "cost": "$2,499.99",
+            "cost_center": "Customer Support",
+            "delivery_date": "2023-12-14 00:00:00",
+            "department": "Customer Support",
+            "depreciated_amount": "$541.87",
+            "depreciation": "SL 5 Years",
+            "depreciation_date": "2024-01-04 00:00:00",
+            "display_name": "P1000757 - Apple MacBook Pro 17\"",
+            "disposal_reason": "outshrill cytolytic warrioress sleepify Babesia",
+            "due": "",
+            "due_in": null,
+            "eligible_for_refresh": "false",
+            "expenditure_type": "Opex",
+            "gl_account": "electly bimillionaire protagonism Nitzsc",
+            "install_date": "2024-01-03 00:00:00",
+            "install_status": "In use",
+            "invoice_number": "embryotic coeducation concettism toa sup",
+            "justification": "",
+            "lease_id": "Rosa carbonizable witjar spouty vouchee",
+            "life_cycle_stage": "",
+            "life_cycle_stage_status": "",
+            "location": "2500 West Daming Road, Shanghai",
+            "managed_by": "",
+            "model": "Apple MacBook Pro 17\"",
+            "model_category": "Computer",
+            "model_component_id": "",
+            "old_status": "",
+            "old_substatus": "",
+            "order_date": "2023-11-20 00:00:00",
+            "owned_by": "",
+            "parent": "",
+            "po_number": "PO100011",
+            "pre_allocated": "false",
+            "product_instance_id": "",
+            "purchase_date": "2023-12-03",
+            "quantity": "1",
+            "request_line": "",
+            "resale_price": "$0.00",
+            "reserved_for": "",
+            "residual": "$1,958.12",
+            "residual_date": "2025-02-03",
+            "resold_value": "$0.00",
+            "retired": "",
+            "retirement_date": "",
+            "salvage_value": "$0.00",
+            "serial_number": "SN-0a4d3825-2067-4adf-9716-9b5e02d2bb78",
+            "skip_sync": "false",
+            "stockroom": "",
+            "substatus": "Lease return",
+            "support_group": "",
+            "supported_by": "",
+            "sys_class_name": "Hardware",
+            "sys_created_by": "admin",
+            "sys_created_on": "2024-02-17 00:14:16",
+            "sys_domain": {
+                "display_value": "global",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
+            },
+            "sys_domain_path": "/",
+            "sys_id": "b2a96c0d3790200044e0bfc8bcbe5d15",
+            "sys_mod_count": "11",
+            "sys_tags": "",
+            "sys_updated_by": "system",
+            "sys_updated_on": "2025-02-03 01:46:54",
+            "vendor": "Apple",
+            "warranty_expiration": "2027-01-02",
+            "work_notes": ""
+        }
+    },
+    {
+        "fields": {
+            "acquisition_method": "Acquisition method",
+            "asset_function": "Asset function",
+            "asset_tag": "Asset tag",
+            "assigned_to": "Assigned to",
+            "beneficiary": "Beneficiary",
+            "comments": "Comments",
+            "company": "Company",
+            "cost_center": "Cost center",
+            "department": "Department",
+            "depreciation": "Depreciation",
+            "disposal_reason": "Disposal reason",
+            "expenditure_type": "Expenditure type",
+            "gl_account": "GL account",
+            "invoice_number": "Invoice number",
+            "lease_id": "Lease contract",
+            "location": "Location",
+            "managed_by": "Managed by",
+            "model": "Model",
+            "model_category": "Model category",
+            "owned_by": "Owned by",
+            "parent": "Parent",
+            "request_line": "Request line",
+            "serial_number": "Serial number",
+            "substatus": "Substate",
+            "support_group": "Support group",
+            "supported_by": "Supported by",
+            "vendor": "Vendor"
+        },
+        "task_fields": [
+            "model_category",
+            "model",
+            "vendor",
+            "serial_number"
+        ],
+        "template_record": {
+            "acquisition_method": "Purchase",
+            "asset_function": "Primary",
+            "asset_tag": "impalpability familistery prozone consen",
+            "assigned": "2023-01-09 00:00:00",
+            "assigned_to": "Delphine Helmich",
+            "beneficiary": "",
+            "checked_in": "",
+            "checked_out": "",
+            "ci": {
+                "display_value": "ThinkStation S20",
+                "link": "https://dev224577.service-now.com/api/now/table/cmdb_ci/01a9ec0d3790200044e0bfc8bcbe5dc3"
+            },
+            "comments": "subscripture convulsive apiarian transplanter telegraphone",
+            "company": "ACME Germany",
+            "cost": "$1,699.99",
+            "cost_center": "Finance",
+            "delivery_date": "2022-05-16 00:00:00",
+            "department": "Finance",
+            "depreciated_amount": "$841.62",
+            "depreciation": "SL 5 Years",
+            "depreciation_date": "2022-08-14 00:00:00",
+            "display_name": "P1000440 - Lenovo ThinkStation S20",
+            "disposal_reason": "atonic dithery Atlantic alaternus tricliniarch",
+            "due": "",
+            "due_in": null,
+            "eligible_for_refresh": "false",
+            "expenditure_type": "Capex",
+            "gl_account": "audivision regretful subcentral huffingl",
+            "install_date": "2022-08-13 00:00:00",
+            "install_status": "In use",
+            "invoice_number": "threadle Iliad untuneably parvoline afte",
+            "justification": "",
+            "lease_id": "gimping proabstinence gownsman injured u",
+            "life_cycle_stage": "",
+            "life_cycle_stage_status": "",
+            "location": "Bockenheimer Landstra\u00dfe 123, Frankfurt",
+            "managed_by": "",
+            "model": "Lenovo ThinkStation S20",
+            "model_category": "Computer",
+            "model_component_id": "",
+            "old_status": "",
+            "old_substatus": "",
+            "order_date": "2022-04-18 00:00:00",
+            "owned_by": "",
+            "parent": "",
+            "po_number": "PO100005",
+            "pre_allocated": "false",
+            "product_instance_id": "",
+            "purchase_date": "2022-05-03",
+            "quantity": "1",
+            "request_line": "",
+            "resale_price": "$0.00",
+            "reserved_for": "",
+            "residual": "$858.37",
+            "residual_date": "2025-02-03",
+            "resold_value": "$0.00",
+            "retired": "",
+            "retirement_date": "",
+            "salvage_value": "$0.00",
+            "serial_number": "SN-8fa81608-986a-4df0-abee-80f7cf7dc8b2",
+            "skip_sync": "false",
+            "stockroom": "",
+            "substatus": "Sold",
+            "support_group": "",
+            "supported_by": "",
+            "sys_class_name": "Hardware",
+            "sys_created_by": "admin",
+            "sys_created_on": "2024-02-17 00:14:42",
+            "sys_domain": {
+                "display_value": "global",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
+            },
+            "sys_domain_path": "/",
+            "sys_id": "05a9ec0d3790200044e0bfc8bcbe5dc2",
+            "sys_mod_count": "11",
+            "sys_tags": "",
+            "sys_updated_by": "system",
+            "sys_updated_on": "2025-02-03 01:46:34",
+            "vendor": "Lenovo",
+            "warranty_expiration": "2025-08-12",
+            "work_notes": ""
+        }
+    },
+    {
+        "fields": {
+            "acquisition_method": "Acquisition method",
+            "asset_function": "Asset function",
+            "asset_tag": "Asset tag",
+            "assigned_to": "Assigned to",
+            "beneficiary": "Beneficiary",
+            "comments": "Comments",
+            "company": "Company",
+            "cost_center": "Cost center",
+            "department": "Department",
+            "depreciation": "Depreciation",
+            "disposal_reason": "Disposal reason",
+            "expenditure_type": "Expenditure type",
+            "gl_account": "GL account",
+            "invoice_number": "Invoice number",
+            "lease_id": "Lease contract",
+            "location": "Location",
+            "managed_by": "Managed by",
+            "model": "Model",
+            "model_category": "Model category",
+            "owned_by": "Owned by",
+            "parent": "Parent",
+            "request_line": "Request line",
+            "serial_number": "Serial number",
+            "substatus": "Substate",
+            "support_group": "Support group",
+            "supported_by": "Supported by",
+            "vendor": "Vendor"
+        },
+        "task_fields": [
+            "model_category",
+            "model",
+            "vendor",
+            "serial_number"
+        ],
+        "template_record": {
+            "acquisition_method": "Loan",
+            "asset_function": "Secondary",
+            "asset_tag": "Ascetta solutionist Seckel Ganymedes sol",
+            "assigned": "2022-05-05 00:00:00",
+            "assigned_to": "Eldon Sutch",
+            "beneficiary": "",
+            "checked_in": "",
+            "checked_out": "",
+            "ci": {
+                "display_value": "MacBook Air 13\"",
+                "link": "https://dev224577.service-now.com/api/now/table/cmdb_ci/aea9280d3790200044e0bfc8bcbe5d19"
+            },
+            "comments": "flagellariaceous processual grub Japanophile suffraganate",
+            "company": "ACME Germany",
+            "cost": "$1,599.99",
+            "cost_center": "Sales",
+            "delivery_date": "2022-01-13 00:00:00",
+            "department": "Sales",
+            "depreciated_amount": "$956.84",
+            "depreciation": "SL 5 Years",
+            "depreciation_date": "2022-02-07 00:00:00",
+            "display_name": "P1000726 - Apple MacBook Air 13\"",
+            "disposal_reason": "adaptationally iceland biostatics outsentry lehrbachite",
+            "due": "",
+            "due_in": null,
+            "eligible_for_refresh": "false",
+            "expenditure_type": "Capex",
+            "gl_account": "Stromateidae triglyphal bigamy misalphab",
+            "install_date": "2022-02-06 00:00:00",
+            "install_status": "In use",
+            "invoice_number": "microtomy suety Galatae phenomenalist Se",
+            "justification": "",
+            "lease_id": "somatome intrapsychical supercarpal inco",
+            "life_cycle_stage": "",
+            "life_cycle_stage_status": "",
+            "location": "30 Katharinenstr, Hamburg",
+            "managed_by": "",
+            "model": "Apple MacBook Air 13\"",
+            "model_category": "Computer",
+            "model_component_id": "",
+            "old_status": "",
+            "old_substatus": "",
+            "order_date": "2021-12-19 00:00:00",
+            "owned_by": "",
+            "parent": "",
+            "po_number": "PO100002",
+            "pre_allocated": "false",
+            "product_instance_id": "",
+            "purchase_date": "2022-01-03",
+            "quantity": "1",
+            "request_line": "",
+            "resale_price": "$0.00",
+            "reserved_for": "",
+            "residual": "$643.15",
+            "residual_date": "2025-02-03",
+            "resold_value": "$0.00",
+            "retired": "",
+            "retirement_date": "",
+            "salvage_value": "$0.00",
+            "serial_number": "SN-69070d9c-e434-4e9e-a7e6-3aadd0ce6586",
+            "skip_sync": "false",
+            "stockroom": "",
+            "substatus": "Pending certificate",
+            "support_group": "",
+            "supported_by": "",
+            "sys_class_name": "Hardware",
+            "sys_created_by": "admin",
+            "sys_created_on": "2024-02-17 00:12:36",
+            "sys_domain": {
+                "display_value": "global",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
+            },
+            "sys_domain_path": "/",
+            "sys_id": "a2a9280d3790200044e0bfc8bcbe5d19",
+            "sys_mod_count": "11",
+            "sys_tags": "",
+            "sys_updated_by": "system",
+            "sys_updated_on": "2025-02-03 01:46:52",
+            "vendor": "Apple",
+            "warranty_expiration": "2025-02-05",
+            "work_notes": ""
+        }
+    },
+    {
+        "fields": {
+            "acquisition_method": "Acquisition method",
+            "asset_function": "Asset function",
+            "asset_tag": "Asset tag",
+            "assigned_to": "Assigned to",
+            "beneficiary": "Beneficiary",
+            "comments": "Comments",
+            "company": "Company",
+            "cost_center": "Cost center",
+            "department": "Department",
+            "depreciation": "Depreciation",
+            "disposal_reason": "Disposal reason",
+            "expenditure_type": "Expenditure type",
+            "gl_account": "GL account",
+            "invoice_number": "Invoice number",
+            "lease_id": "Lease contract",
+            "location": "Location",
+            "managed_by": "Managed by",
+            "model": "Model",
+            "model_category": "Model category",
+            "owned_by": "Owned by",
+            "parent": "Parent",
+            "request_line": "Request line",
+            "serial_number": "Serial number",
+            "substatus": "Substate",
+            "support_group": "Support group",
+            "supported_by": "Supported by",
+            "vendor": "Vendor"
+        },
+        "task_fields": [
+            "model_category",
+            "model",
+            "vendor",
+            "serial_number"
+        ],
+        "template_record": {
+            "acquisition_method": "Loan",
+            "asset_function": "Shared",
+            "asset_tag": "ovational calamary megaloureter ornithop",
+            "assigned": "2023-07-13 00:00:00",
+            "assigned_to": "Clarice Knower",
+            "beneficiary": "",
+            "checked_in": "",
+            "checked_out": "",
+            "ci": {
+                "display_value": "MacBook Pro 17\"",
+                "link": "https://dev224577.service-now.com/api/now/table/cmdb_ci/98a9e80d3790200044e0bfc8bcbe5dff"
+            },
+            "comments": "yuft larigo repurchaser fidejussory sulphoarsenite",
+            "company": "ACME South America",
+            "cost": "$2,499.99",
+            "cost_center": "Customer Support",
+            "delivery_date": "2022-12-11 00:00:00",
+            "department": "Customer Support",
+            "depreciated_amount": "$993.97",
+            "depreciation": "SL 5 Years",
+            "depreciation_date": "2023-02-08 00:00:00",
+            "display_name": "P1000829 - Apple MacBook Pro 17\"",
+            "disposal_reason": "shiningly Saran withoutwards docosane hushcloth",
+            "due": "",
+            "due_in": null,
+            "eligible_for_refresh": "false",
+            "expenditure_type": "Capex",
+            "gl_account": "terrestrially Telugu ranunculi ichthyopt",
+            "install_date": "2023-02-07 00:00:00",
+            "install_status": "In use",
+            "invoice_number": "egueiite Dodonaea combinableness irrubri",
+            "justification": "",
+            "lease_id": "freeing rattlertree intercommunication l",
+            "life_cycle_stage": "",
+            "life_cycle_stage_status": "",
+            "location": "Carrera 54 No. 49 - 31, Medellin",
+            "managed_by": "",
+            "model": "Apple MacBook Pro 17\"",
+            "model_category": "Computer",
+            "model_component_id": "",
+            "old_status": "",
+            "old_substatus": "",
+            "order_date": "2022-11-21 00:00:00",
+            "owned_by": "",
+            "parent": "",
+            "po_number": "PO100007",
+            "pre_allocated": "false",
+            "product_instance_id": "",
+            "purchase_date": "2022-12-03",
+            "quantity": "1",
+            "request_line": "",
+            "resale_price": "$0.00",
+            "reserved_for": "",
+            "residual": "$1,506.02",
+            "residual_date": "2025-02-03",
+            "resold_value": "$0.00",
+            "retired": "",
+            "retirement_date": "",
+            "salvage_value": "$0.00",
+            "serial_number": "SN-6e19d897-49ba-498e-bba3-f57e6a7c8433",
+            "skip_sync": "false",
+            "stockroom": "",
+            "substatus": "Pending repair",
+            "support_group": "",
+            "supported_by": "",
+            "sys_class_name": "Hardware",
+            "sys_created_by": "admin",
+            "sys_created_on": "2024-02-17 00:14:06",
+            "sys_domain": {
+                "display_value": "global",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
+            },
+            "sys_domain_path": "/",
+            "sys_id": "9ca9e80d3790200044e0bfc8bcbe5dfe",
+            "sys_mod_count": "11",
+            "sys_tags": "",
+            "sys_updated_by": "system",
+            "sys_updated_on": "2025-02-03 01:46:51",
+            "vendor": "Apple",
+            "warranty_expiration": "2026-02-06",
+            "work_notes": ""
+        }
+    },
+    {
+        "fields": {
+            "acquisition_method": "Acquisition method",
+            "asset_function": "Asset function",
+            "asset_tag": "Asset tag",
+            "assigned_to": "Assigned to",
+            "beneficiary": "Beneficiary",
+            "comments": "Comments",
+            "company": "Company",
+            "cost_center": "Cost center",
+            "department": "Department",
+            "depreciation": "Depreciation",
+            "disposal_reason": "Disposal reason",
+            "expenditure_type": "Expenditure type",
+            "gl_account": "GL account",
+            "invoice_number": "Invoice number",
+            "lease_id": "Lease contract",
+            "location": "Location",
+            "managed_by": "Managed by",
+            "model": "Model",
+            "model_category": "Model category",
+            "owned_by": "Owned by",
+            "parent": "Parent",
+            "request_line": "Request line",
+            "serial_number": "Serial number",
+            "substatus": "Substate",
+            "support_group": "Support group",
+            "supported_by": "Supported by",
+            "vendor": "Vendor"
+        },
+        "task_fields": [
+            "model_category",
+            "model",
+            "vendor",
+            "serial_number"
+        ],
+        "template_record": {
+            "acquisition_method": "Lease",
+            "asset_function": "Primary",
+            "asset_tag": "chromoplasmic nervule ora pleodont Trich",
+            "assigned": "2024-07-31 00:00:00",
+            "assigned_to": "Callie Leboeuf",
+            "beneficiary": "",
+            "checked_in": "",
+            "checked_out": "",
+            "ci": {
+                "display_value": "MacBook Air 13\"",
+                "link": "https://dev224577.service-now.com/api/now/table/cmdb_ci/95a9a80d3790200044e0bfc8bcbe5d6b"
+            },
+            "comments": "nociassociation serioridiculous sculsh counterembattled vorago",
+            "company": "ACME UK",
+            "cost": "$1,599.99",
+            "cost_center": "Sales",
+            "delivery_date": "2024-01-13 00:00:00",
+            "department": "Sales",
+            "depreciated_amount": "$317.02",
+            "depreciation": "SL 5 Years",
+            "depreciation_date": "2024-02-07 00:00:00",
+            "display_name": "P1000669 - Apple MacBook Air 13\"",
+            "disposal_reason": "seron electroviscous Assyriologist hypergoddess intramorainic",
+            "due": "",
+            "due_in": null,
+            "eligible_for_refresh": "false",
+            "expenditure_type": "Capex",
+            "gl_account": "disobey retold subalternately dovelet un",
+            "install_date": "2024-02-06 00:00:00",
+            "install_status": "In use",
+            "invoice_number": "granulous preclassified Siluridae muscul",
+            "justification": "",
+            "lease_id": "gaffsman infusible undesired inexplainab",
+            "life_cycle_stage": "",
+            "life_cycle_stage_status": "",
+            "location": "Paradise Road, Richmond, London",
+            "managed_by": "",
+            "model": "Apple MacBook Air 13\"",
+            "model_category": "Computer",
+            "model_component_id": "",
+            "old_status": "",
+            "old_substatus": "",
+            "order_date": "2023-12-22 00:00:00",
+            "owned_by": "",
+            "parent": "",
+            "po_number": "PO100012",
+            "pre_allocated": "false",
+            "product_instance_id": "",
+            "purchase_date": "2024-01-03",
+            "quantity": "1",
+            "request_line": "",
+            "resale_price": "$0.00",
+            "reserved_for": "",
+            "residual": "$1,282.97",
+            "residual_date": "2025-02-03",
+            "resold_value": "$0.00",
+            "retired": "",
+            "retirement_date": "",
+            "salvage_value": "$0.00",
+            "serial_number": "SN-5dbe43a7-b9b1-4716-a835-5755a96e7564",
+            "skip_sync": "false",
+            "stockroom": "",
+            "substatus": "Pending evaluation",
+            "support_group": "",
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+            "company": "ACME UK",
+            "cost": "$1,599.99",
+            "cost_center": "Sales",
+            "delivery_date": "2022-01-15 00:00:00",
+            "department": "Sales",
+            "depreciated_amount": "$954.21",
+            "depreciation": "SL 5 Years",
+            "depreciation_date": "2022-02-10 00:00:00",
+            "display_name": "P1000664 - Apple MacBook Air 13\"",
+            "disposal_reason": "Maius microconidial syntaxist ampliate stag",
+            "due": "",
+            "due_in": null,
+            "eligible_for_refresh": "false",
+            "expenditure_type": "Capex",
+            "gl_account": "Gymnoconia hasher gastroesophagostomy ap",
+            "install_date": "2022-02-09 00:00:00",
+            "install_status": "In use",
+            "invoice_number": "yn Arnoseris stannane strake intramuscul",
+            "justification": "",
+            "lease_id": "sweltry synoptic apophysary klavern fiss",
+            "life_cycle_stage": "",
+            "life_cycle_stage_status": "",
+            "location": "Paradise Road, Richmond, London",
+            "managed_by": "",
+            "model": "Apple MacBook Air 13\"",
+            "model_category": "Computer",
+            "model_component_id": "",
+            "old_status": "",
+            "old_substatus": "",
+            "order_date": "2021-12-21 00:00:00",
+            "owned_by": "",
+            "parent": "",
+            "po_number": "PO100002",
+            "pre_allocated": "false",
+            "product_instance_id": "",
+            "purchase_date": "2022-01-03",
+            "quantity": "1",
+            "request_line": "",
+            "resale_price": "$0.00",
+            "reserved_for": "",
+            "residual": "$645.78",
+            "residual_date": "2025-02-03",
+            "resold_value": "$0.00",
+            "retired": "",
+            "retirement_date": "",
+            "salvage_value": "$0.00",
+            "serial_number": "SN-87596ad7-3e49-4f20-8823-caf8570caab3",
+            "skip_sync": "false",
+            "stockroom": "",
+            "substatus": "Disposed",
+            "support_group": "",
+            "supported_by": "",
+            "sys_class_name": "Hardware",
+            "sys_created_by": "admin",
+            "sys_created_on": "2024-02-17 00:12:37",
+            "sys_domain": {
+                "display_value": "global",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
+            },
+            "sys_domain_path": "/",
+            "sys_id": "62a9280d3790200044e0bfc8bcbe5d1d",
+            "sys_mod_count": "11",
+            "sys_tags": "",
+            "sys_updated_by": "system",
+            "sys_updated_on": "2025-02-03 01:46:44",
+            "vendor": "Apple",
+            "warranty_expiration": "2025-02-08",
+            "work_notes": ""
+        }
+    }
+]

Level-2/create_problem_task.json

@@ -0,0 +1,2517 @@
+[
+    {
+        "fields": {
+            "assigned_to": "Assigned to",
+            "assignment_group": "Assignment group",
+            "business_service": "Service",
+            "category": "Category",
+            "cmdb_ci": "Configuration item",
+            "description": "Description",
+            "impact": "Impact",
+            "service_offering": "Service offering",
+            "short_description": "Problem statement",
+            "urgency": "Urgency"
+        },
+        "task_fields": [
+            "short_description",
+            "service_offering"
+        ],
+        "template_record": {
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+            "activity_due": "UNKNOWN",
+            "additional_assignee_list": "",
+            "approval": "Not Yet Requested",
+            "approval_history": "",
+            "approval_set": "",
+            "assigned_to": "Problem Coordinator A",
+            "assignment_group": "",
+            "business_duration": "",
+            "business_service": "",
+            "calendar_duration": "",
+            "category": "Software",
+            "cause_notes": null,
+            "close_notes": "",
+            "closed_at": "",
+            "closed_by": "",
+            "cmdb_ci": "",
+            "comments": "",
+            "comments_and_work_notes": "",
+            "company": "",
+            "confirmed_at": "2024-01-07 15:48:36",
+            "confirmed_by": {
+                "display_value": "Problem Coordinator A",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
+            },
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+            "contract": "",
+            "correlation_display": "",
+            "correlation_id": "",
+            "delivery_plan": "",
+            "delivery_task": "",
+            "description": "ammonia escobilla nomarthral phthisipneumony Guacico",
+            "due_date": "",
+            "duplicate_of": "",
+            "escalation": "Normal",
+            "expected_start": "",
+            "first_reported_by_task": {
+                "display_value": "INC0000006",
+                "link": "https://dev224577.service-now.com/api/now/table/task/8d6246c7c0a80164012fb063cecd4ace"
+            },
+            "fix_at": "",
+            "fix_by": "",
+            "fix_communicated_at": "",
+            "fix_communicated_by": "",
+            "fix_notes": null,
+            "follow_up": "",
+            "group_list": "",
+            "impact": "3 - Low",
+            "knowledge": "false",
+            "known_error": "false",
+            "location": "",
+            "made_sla": "false",
+            "major_problem": "false",
+            "number": "PRB0000008",
+            "opened_at": "2024-01-04 16:06:28",
+            "opened_by": {
+                "display_value": "Ron Kettering",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913"
+            },
+            "order": "",
+            "parent": "",
+            "priority": "5 - Planning",
+            "problem_state": "Assess",
+            "reassignment_count": "",
+            "related_incidents": "1",
+            "reopen_count": "0",
+            "reopened_at": "",
+            "reopened_by": "",
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+            "resolved_at": "",
+            "resolved_by": "",
+            "review_outcome": "",
+            "rfc": "",
+            "route_reason": "",
+            "service_offering": "",
+            "short_description": "fountful unforgetful importunance postflexion cardiomyoliposis",
+            "sla_due": "UNKNOWN",
+            "state": "Assess",
+            "subcategory": null,
+            "sys_class_name": "Problem",
+            "sys_created_by": "david.loo",
+            "sys_created_on": "2024-01-04 16:06:28",
+            "sys_domain": {
+                "display_value": "global",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
+            },
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+            "sys_id": "46fb0230a9fe198101a23f6712475e11",
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+            "sys_tags": "",
+            "sys_updated_by": "Sarah.Cook.3360",
+            "sys_updated_on": "2025-01-23 06:57:27",
+            "task_effective_number": "PRB0000008",
+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": null,
+            "upon_reject": null,
+            "urgency": "3 - Low",
+            "user_input": "",
+            "watch_list": "",
+            "work_end": "",
+            "work_notes": "",
+            "work_notes_list": "",
+            "work_start": "",
+            "workaround": null,
+            "workaround_applied": "false",
+            "workaround_communicated_at": "",
+            "workaround_communicated_by": ""
+        }
+    },
+    {
+        "fields": {
+            "assigned_to": "Assigned to",
+            "assignment_group": "Assignment group",
+            "business_service": "Service",
+            "category": "Category",
+            "cmdb_ci": "Configuration item",
+            "description": "Description",
+            "impact": "Impact",
+            "service_offering": "Service offering",
+            "short_description": "Problem statement",
+            "urgency": "Urgency"
+        },
+        "task_fields": [
+            "short_description",
+            "cmdb_ci"
+        ],
+        "template_record": {
+            "active": "true",
+            "activity_due": "UNKNOWN",
+            "additional_assignee_list": "",
+            "approval": "Not Yet Requested",
+            "approval_history": "",
+            "approval_set": "",
+            "assigned_to": "Problem Coordinator B",
+            "assignment_group": "",
+            "business_duration": "",
+            "business_service": "",
+            "calendar_duration": "",
+            "category": "Network",
+            "cause_notes": null,
+            "close_notes": "",
+            "closed_at": "",
+            "closed_by": "",
+            "cmdb_ci": "WIRELESS",
+            "comments": "",
+            "comments_and_work_notes": "",
+            "company": "",
+            "confirmed_at": "",
+            "confirmed_by": "",
+            "contact_type": null,
+            "contract": "",
+            "correlation_display": "",
+            "correlation_id": "",
+            "delivery_plan": "",
+            "delivery_task": "",
+            "description": "mesophytic jubilarian hysteropexy aridness stra",
+            "due_date": "",
+            "duplicate_of": "",
+            "escalation": "Normal",
+            "expected_start": "",
+            "first_reported_by_task": "",
+            "fix_at": "",
+            "fix_by": "",
+            "fix_communicated_at": "",
+            "fix_communicated_by": "",
+            "fix_notes": null,
+            "follow_up": "",
+            "group_list": "",
+            "impact": "3 - Low",
+            "knowledge": "false",
+            "known_error": "false",
+            "location": "",
+            "made_sla": "true",
+            "major_problem": "false",
+            "number": "PRB0001002",
+            "opened_at": "2018-10-04 19:57:26",
+            "opened_by": {
+                "display_value": "System Administrator",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
+            },
+            "order": "",
+            "parent": "",
+            "priority": "5 - Planning",
+            "problem_state": "Assess",
+            "reassignment_count": "0",
+            "related_incidents": "0",
+            "reopen_count": "0",
+            "reopened_at": "",
+            "reopened_by": "",
+            "resolution_code": null,
+            "resolved_at": "",
+            "resolved_by": "",
+            "review_outcome": "",
+            "rfc": "",
+            "route_reason": "",
+            "service_offering": "",
+            "short_description": "pneumomassage chondromyoma bunker exothermic multifamilial",
+            "sla_due": "UNKNOWN",
+            "state": "Assess",
+            "subcategory": "Wireless",
+            "sys_class_name": "Problem",
+            "sys_created_by": "admin",
+            "sys_created_on": "2018-10-04 19:57:39",
+            "sys_domain": {
+                "display_value": "global",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
+            },
+            "sys_domain_path": "/",
+            "sys_id": "6632130c730123002728660c4cf6a734",
+            "sys_mod_count": "2",
+            "sys_tags": "",
+            "sys_updated_by": "admin",
+            "sys_updated_on": "2018-12-11 23:15:46",
+            "task_effective_number": "PRB0001002",
+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": "Proceed to Next Task",
+            "upon_reject": "Cancel all future Tasks",
+            "urgency": "3 - Low",
+            "user_input": "",
+            "watch_list": "",
+            "work_end": "",
+            "work_notes": "",
+            "work_notes_list": "",
+            "work_start": "",
+            "workaround": null,
+            "workaround_applied": "false",
+            "workaround_communicated_at": "",
+            "workaround_communicated_by": ""
+        }
+    },
+    {
+        "fields": {
+            "assigned_to": "Assigned to",
+            "assignment_group": "Assignment group",
+            "business_service": "Service",
+            "category": "Category",
+            "cmdb_ci": "Configuration item",
+            "description": "Description",
+            "impact": "Impact",
+            "service_offering": "Service offering",
+            "short_description": "Problem statement",
+            "urgency": "Urgency"
+        },
+        "task_fields": [
+            "short_description",
+            "cmdb_ci"
+        ],
+        "template_record": {
+            "active": "true",
+            "activity_due": "UNKNOWN",
+            "additional_assignee_list": "",
+            "approval": null,
+            "approval_history": "",
+            "approval_set": "",
+            "assigned_to": "Problem Coordinator A",
+            "assignment_group": "",
+            "business_duration": "",
+            "business_service": "",
+            "calendar_duration": "",
+            "category": "Hardware",
+            "cause_notes": null,
+            "close_notes": "",
+            "closed_at": "",
+            "closed_by": "",
+            "cmdb_ci": "FileServerFloor2",
+            "comments": "",
+            "comments_and_work_notes": "",
+            "company": "",
+            "confirmed_at": "2023-01-07 15:48:36",
+            "confirmed_by": {
+                "display_value": "Problem Coordinator A",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
+            },
+            "contact_type": null,
+            "contract": "",
+            "correlation_display": "",
+            "correlation_id": "",
+            "delivery_plan": "",
+            "delivery_task": "",
+            "description": "shrubbery wab demiquaver unembarrassment Judaistically",
+            "due_date": "",
+            "duplicate_of": "",
+            "escalation": "Normal",
+            "expected_start": "",
+            "first_reported_by_task": "",
+            "fix_at": "",
+            "fix_by": "",
+            "fix_communicated_at": "",
+            "fix_communicated_by": "",
+            "fix_notes": null,
+            "follow_up": "",
+            "group_list": "",
+            "impact": "3 - Low",
+            "knowledge": "false",
+            "known_error": "false",
+            "location": "",
+            "made_sla": "false",
+            "major_problem": "false",
+            "number": "PRB0000002",
+            "opened_at": "2022-07-23 15:35:29",
+            "opened_by": {
+                "display_value": "Ron Kettering",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913"
+            },
+            "order": "",
+            "parent": "",
+            "priority": "5 - Planning",
+            "problem_state": "Assess",
+            "reassignment_count": "",
+            "related_incidents": "",
+            "reopen_count": "0",
+            "reopened_at": "",
+            "reopened_by": "",
+            "resolution_code": null,
+            "resolved_at": "",
+            "resolved_by": "",
+            "review_outcome": "",
+            "rfc": "",
+            "route_reason": "",
+            "service_offering": "",
+            "short_description": "anoplotheroid pelick anisil heterozygosis Elean",
+            "sla_due": "UNKNOWN",
+            "state": "Assess",
+            "subcategory": null,
+            "sys_class_name": "Problem",
+            "sys_created_by": "pat",
+            "sys_created_on": "2022-07-23 15:35:29",
+            "sys_domain": {
+                "display_value": "global",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
+            },
+            "sys_domain_path": "/",
+            "sys_id": "9d3d3b85c61122870138f3d1472bba01",
+            "sys_mod_count": "8",
+            "sys_tags": "",
+            "sys_updated_by": "admin",
+            "sys_updated_on": "2024-09-13 22:49:54",
+            "task_effective_number": "PRB0000002",
+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": null,
+            "upon_reject": null,
+            "urgency": "3 - Low",
+            "user_input": "",
+            "watch_list": "",
+            "work_end": "",
+            "work_notes": "",
+            "work_notes_list": "",
+            "work_start": "",
+            "workaround": null,
+            "workaround_applied": "false",
+            "workaround_communicated_at": "",
+            "workaround_communicated_by": ""
+        }
+    },
+    {
+        "fields": {
+            "assigned_to": "Assigned to",
+            "assignment_group": "Assignment group",
+            "business_service": "Service",
+            "category": "Category",
+            "cmdb_ci": "Configuration item",
+            "description": "Description",
+            "impact": "Impact",
+            "service_offering": "Service offering",
+            "short_description": "Problem statement",
+            "urgency": "Urgency"
+        },
+        "task_fields": [
+            "short_description",
+            "urgency"
+        ],
+        "template_record": {
+            "active": "true",
+            "activity_due": "UNKNOWN",
+            "additional_assignee_list": "",
+            "approval": "Not Yet Requested",
+            "approval_history": "",
+            "approval_set": "",
+            "assigned_to": "Problem Coordinator A",
+            "assignment_group": "Problem Solving",
+            "business_duration": "",
+            "business_service": "",
+            "calendar_duration": "",
+            "category": "Hardware",
+            "cause_notes": null,
+            "close_notes": "",
+            "closed_at": "",
+            "closed_by": "",
+            "cmdb_ci": "Dell Wireless WLAN Utility",
+            "comments": "",
+            "comments_and_work_notes": "",
+            "company": "",
+            "confirmed_at": "2024-10-30 10:04:43",
+            "confirmed_by": {
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+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
+            },
+            "contact_type": null,
+            "contract": "",
+            "correlation_display": "",
+            "correlation_id": "",
+            "delivery_plan": "",
+            "delivery_task": "",
+            "description": "decadarchy goldenseal overlactation gean ticklebrain",
+            "due_date": "",
+            "duplicate_of": "",
+            "escalation": "Normal",
+            "expected_start": "",
+            "first_reported_by_task": "",
+            "fix_at": "",
+            "fix_by": "",
+            "fix_communicated_at": "",
+            "fix_communicated_by": "",
+            "fix_notes": null,
+            "follow_up": "",
+            "group_list": "",
+            "impact": "2 - Medium",
+            "knowledge": "false",
+            "known_error": "true",
+            "location": "",
+            "made_sla": "true",
+            "major_problem": "false",
+            "number": "PRB0000012",
+            "opened_at": "2024-10-30 10:04:43",
+            "opened_by": {
+                "display_value": "Don Goodliffe",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
+            },
+            "order": "",
+            "parent": "",
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+            "reopen_count": "0",
+            "reopened_at": "",
+            "reopened_by": "",
+            "resolution_code": null,
+            "resolved_at": "",
+            "resolved_by": "",
+            "review_outcome": "",
+            "rfc": "",
+            "route_reason": "",
+            "service_offering": "",
+            "short_description": "forestish thuggish sciatic gested bargainee",
+            "sla_due": "UNKNOWN",
+            "state": "Assess",
+            "subcategory": null,
+            "sys_class_name": "Problem",
+            "sys_created_by": "admin",
+            "sys_created_on": "2024-10-30 10:12:12",
+            "sys_domain": {
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+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
+            },
+            "sys_domain_path": "/",
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+            "sys_tags": "",
+            "sys_updated_by": "admin",
+            "sys_updated_on": "2024-09-13 23:14:22",
+            "task_effective_number": "PRB0000012",
+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": "Proceed to Next Task",
+            "upon_reject": "Cancel all future Tasks",
+            "urgency": "3 - Low",
+            "user_input": "",
+            "watch_list": "",
+            "work_end": "",
+            "work_notes": "",
+            "work_notes_list": "",
+            "work_start": "",
+            "workaround": null,
+            "workaround_applied": "false",
+            "workaround_communicated_at": "",
+            "workaround_communicated_by": ""
+        }
+    },
+    {
+        "fields": {
+            "assigned_to": "Assigned to",
+            "assignment_group": "Assignment group",
+            "business_service": "Service",
+            "category": "Category",
+            "cmdb_ci": "Configuration item",
+            "description": "Description",
+            "impact": "Impact",
+            "service_offering": "Service offering",
+            "short_description": "Problem statement",
+            "urgency": "Urgency"
+        },
+        "task_fields": [
+            "short_description",
+            "category"
+        ],
+        "template_record": {
+            "active": "true",
+            "activity_due": "UNKNOWN",
+            "additional_assignee_list": "",
+            "approval": "Not Yet Requested",
+            "approval_history": "",
+            "approval_set": "",
+            "assigned_to": "Problem Manager",
+            "assignment_group": "Problem Solving",
+            "business_duration": "",
+            "business_service": "",
+            "calendar_duration": "",
+            "category": "Software",
+            "cause_notes": null,
+            "close_notes": "",
+            "closed_at": "",
+            "closed_by": "",
+            "cmdb_ci": "SAP Enterprise Services",
+            "comments": "",
+            "comments_and_work_notes": "",
+            "company": "",
+            "confirmed_at": "2024-09-17 16:48:36",
+            "confirmed_by": {
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+            "contact_type": "Phone",
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+            "correlation_display": "",
+            "correlation_id": "",
+            "delivery_plan": "",
+            "delivery_task": "",
+            "description": "hederiform melliferous myalgia typhogenic globulin",
+            "due_date": "",
+            "duplicate_of": "",
+            "escalation": "Normal",
+            "expected_start": "",
+            "first_reported_by_task": {
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+                "link": "https://dev224577.service-now.com/api/now/table/task/d7158da0c0a8016700eef46c8d1f3661"
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+            "fix_communicated_at": "",
+            "fix_communicated_by": "",
+            "fix_notes": null,
+            "follow_up": "",
+            "group_list": "",
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+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": "Proceed to Next Task",
+            "upon_reject": "Cancel all future Tasks",
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+            "work_notes": "",
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+            "workaround_communicated_at": "",
+            "workaround_communicated_by": ""
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+            "business_service": "",
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+            "knowledge": "false",
+            "known_error": "false",
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+            "related_incidents": "",
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+            "reopened_at": "",
+            "reopened_by": "",
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+            "resolved_at": "",
+            "resolved_by": "",
+            "review_outcome": "",
+            "rfc": "",
+            "route_reason": "",
+            "service_offering": "",
+            "short_description": "equisurface risquee phosgene presanctify infiniteness",
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+            "state": "Closed",
+            "subcategory": null,
+            "sys_class_name": "Problem",
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+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": "Proceed to Next Task",
+            "upon_reject": "Cancel all future Tasks",
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+            "user_input": "",
+            "watch_list": "",
+            "work_end": "",
+            "work_notes": "",
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+            "work_start": "",
+            "workaround": null,
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+            "rfc": "",
+            "route_reason": "",
+            "service_offering": "",
+            "short_description": "testaceous Echinoderes salmonberry desoxybenzoin hipless",
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+            "state": "Closed",
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+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": "Proceed to Next Task",
+            "upon_reject": "Cancel all future Tasks",
+            "urgency": "3 - Low",
+            "user_input": "",
+            "watch_list": "",
+            "work_end": "",
+            "work_notes": "",
+            "work_notes_list": "",
+            "work_start": "",
+            "workaround": "\n\t\t\t <p>As this is intermittent. Restarting the PC fixes this.</p>",
+            "workaround_applied": "true",
+            "workaround_communicated_at": "",
+            "workaround_communicated_by": ""
+        }
+    },
+    {
+        "fields": {
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+            "assignment_group": "Problem Solving",
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+            "description": "panpsychistic antisteapsin recultivate phytological intercalate",
+            "due_date": "",
+            "duplicate_of": "",
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+            "resolved_by": "",
+            "review_outcome": "",
+            "rfc": "",
+            "route_reason": "",
+            "service_offering": "",
+            "short_description": "Enhydrinae heterochronic Cebidae goodyness monogenesy",
+            "sla_due": "UNKNOWN",
+            "state": "Root Cause Analysis",
+            "subcategory": "Oracle",
+            "sys_class_name": "Problem",
+            "sys_created_by": "glide.maint",
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+            "sys_updated_by": "admin",
+            "sys_updated_on": "2024-09-13 23:45:53",
+            "task_effective_number": "PRB0000032",
+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": "Proceed to Next Task",
+            "upon_reject": "Cancel all future Tasks",
+            "urgency": "3 - Low",
+            "user_input": "",
+            "watch_list": "",
+            "work_end": "",
+            "work_notes": "",
+            "work_notes_list": "",
+            "work_start": "",
+            "workaround": null,
+            "workaround_applied": "false",
+            "workaround_communicated_at": "",
+            "workaround_communicated_by": ""
+        }
+    },
+    {
+        "fields": {
+            "assigned_to": "Assigned to",
+            "assignment_group": "Assignment group",
+            "business_service": "Service",
+            "category": "Category",
+            "cmdb_ci": "Configuration item",
+            "description": "Description",
+            "impact": "Impact",
+            "service_offering": "Service offering",
+            "short_description": "Problem statement",
+            "urgency": "Urgency"
+        },
+        "task_fields": [
+            "short_description",
+            "impact"
+        ],
+        "template_record": {
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+            "activity_due": "UNKNOWN",
+            "additional_assignee_list": "",
+            "approval": "Not Yet Requested",
+            "approval_history": "",
+            "approval_set": "",
+            "assigned_to": "Problem Coordinator A",
+            "assignment_group": "",
+            "business_duration": "16801 Days",
+            "business_service": "",
+            "calendar_duration": "16801 Days 1 Minute",
+            "category": "Software",
+            "cause_notes": null,
+            "close_notes": "",
+            "closed_at": "2024-09-17 23:59:05",
+            "closed_by": {
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+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
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+            "comments_and_work_notes": "",
+            "company": "",
+            "confirmed_at": "",
+            "confirmed_by": "",
+            "contact_type": null,
+            "contract": "",
+            "correlation_display": "",
+            "correlation_id": "",
+            "delivery_plan": "",
+            "delivery_task": "",
+            "description": "unwearying canoe shrewdy Tuscarora hyperpolysyllabic",
+            "due_date": "",
+            "duplicate_of": {
+                "display_value": "PRB0000055",
+                "link": "https://dev224577.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414"
+            },
+            "escalation": "Normal",
+            "expected_start": "",
+            "first_reported_by_task": "",
+            "fix_at": "",
+            "fix_by": "",
+            "fix_communicated_at": "",
+            "fix_communicated_by": "",
+            "fix_notes": null,
+            "follow_up": "",
+            "group_list": "",
+            "impact": "3 - Low",
+            "knowledge": "false",
+            "known_error": "false",
+            "location": "",
+            "made_sla": "true",
+            "major_problem": "false",
+            "number": "PRB0000105",
+            "opened_at": "2024-09-17 23:57:29",
+            "opened_by": {
+                "display_value": "Ron Kettering",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913"
+            },
+            "order": "",
+            "parent": "",
+            "priority": "5 - Planning",
+            "problem_state": "Closed",
+            "reassignment_count": "0",
+            "related_incidents": "0",
+            "reopen_count": "0",
+            "reopened_at": "",
+            "reopened_by": "",
+            "resolution_code": "Duplicate",
+            "resolved_at": "",
+            "resolved_by": "",
+            "review_outcome": "",
+            "rfc": "",
+            "route_reason": "",
+            "service_offering": "",
+            "short_description": "protyl machinable multipliableness heterotactic demigentleman",
+            "sla_due": "UNKNOWN",
+            "state": "Closed",
+            "subcategory": "Email",
+            "sys_class_name": "Problem",
+            "sys_created_by": "admin",
+            "sys_created_on": "2024-09-17 23:58:16",
+            "sys_domain": {
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+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
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+            "sys_domain_path": "/",
+            "sys_id": "0d036ce4532023004247ddeeff7b12a8",
+            "sys_mod_count": "2",
+            "sys_tags": "",
+            "sys_updated_by": "admin",
+            "sys_updated_on": "2024-09-17 23:59:05",
+            "task_effective_number": "PRB0000105",
+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": "Proceed to Next Task",
+            "upon_reject": "Cancel all future Tasks",
+            "urgency": "3 - Low",
+            "user_input": "",
+            "watch_list": "",
+            "work_end": "",
+            "work_notes": "",
+            "work_notes_list": "",
+            "work_start": "",
+            "workaround": null,
+            "workaround_applied": "false",
+            "workaround_communicated_at": "",
+            "workaround_communicated_by": ""
+        }
+    },
+    {
+        "fields": {
+            "assigned_to": "Assigned to",
+            "assignment_group": "Assignment group",
+            "business_service": "Service",
+            "category": "Category",
+            "cmdb_ci": "Configuration item",
+            "description": "Description",
+            "impact": "Impact",
+            "service_offering": "Service offering",
+            "short_description": "Problem statement",
+            "urgency": "Urgency"
+        },
+        "task_fields": [
+            "short_description",
+            "service_offering"
+        ],
+        "template_record": {
+            "active": "true",
+            "activity_due": "UNKNOWN",
+            "additional_assignee_list": "",
+            "approval": "Not Yet Requested",
+            "approval_history": "",
+            "approval_set": "",
+            "assigned_to": "Problem Coordinator B",
+            "assignment_group": "",
+            "business_duration": "",
+            "business_service": "",
+            "calendar_duration": "",
+            "category": "Hardware",
+            "cause_notes": null,
+            "close_notes": "",
+            "closed_at": "",
+            "closed_by": "",
+            "cmdb_ci": "Dell PERC 2",
+            "comments": "",
+            "comments_and_work_notes": "",
+            "company": "",
+            "confirmed_at": "2024-01-07 15:48:36",
+            "confirmed_by": {
+                "display_value": "Problem Coordinator B",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
+            },
+            "contact_type": "Phone",
+            "contract": "",
+            "correlation_display": "",
+            "correlation_id": "",
+            "delivery_plan": "",
+            "delivery_task": "",
+            "description": "market propupal morassy beautyship kanat",
+            "due_date": "",
+            "duplicate_of": "",
+            "escalation": "Normal",
+            "expected_start": "",
+            "first_reported_by_task": "",
+            "fix_at": "",
+            "fix_by": "",
+            "fix_communicated_at": "",
+            "fix_communicated_by": "",
+            "fix_notes": null,
+            "follow_up": "",
+            "group_list": "",
+            "impact": "3 - Low",
+            "knowledge": "false",
+            "known_error": "false",
+            "location": "",
+            "made_sla": "false",
+            "major_problem": "false",
+            "number": "PRB0000004",
+            "opened_at": "2024-01-04 16:40:42",
+            "opened_by": {
+                "display_value": "Ron Kettering",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913"
+            },
+            "order": "",
+            "parent": "",
+            "priority": "5 - Planning",
+            "problem_state": "New",
+            "reassignment_count": "",
+            "related_incidents": "",
+            "reopen_count": "0",
+            "reopened_at": "",
+            "reopened_by": "",
+            "resolution_code": null,
+            "resolved_at": "",
+            "resolved_by": "",
+            "review_outcome": "",
+            "rfc": "",
+            "route_reason": "",
+            "service_offering": "",
+            "short_description": "Boerdom antiperistatic incondensibility Bougainvilliidae erg",
+            "sla_due": "UNKNOWN",
+            "state": "New",
+            "subcategory": null,
+            "sys_class_name": "Problem",
+            "sys_created_by": "admin",
+            "sys_created_on": "2024-01-04 16:40:42",
+            "sys_domain": {
+                "display_value": "global",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
+            },
+            "sys_domain_path": "/",
+            "sys_id": "471a5450a9fe198101f2054169e75bf4",
+            "sys_mod_count": "2",
+            "sys_tags": "",
+            "sys_updated_by": "admin",
+            "sys_updated_on": "2024-09-13 03:32:16",
+            "task_effective_number": "PRB0000004",
+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": null,
+            "upon_reject": null,
+            "urgency": "3 - Low",
+            "user_input": "",
+            "watch_list": "",
+            "work_end": "",
+            "work_notes": "",
+            "work_notes_list": "",
+            "work_start": "",
+            "workaround": null,
+            "workaround_applied": "false",
+            "workaround_communicated_at": "",
+            "workaround_communicated_by": ""
+        }
+    },
+    {
+        "fields": {
+            "assigned_to": "Assigned to",
+            "assignment_group": "Assignment group",
+            "business_service": "Service",
+            "category": "Category",
+            "cmdb_ci": "Configuration item",
+            "description": "Description",
+            "impact": "Impact",
+            "service_offering": "Service offering",
+            "short_description": "Problem statement",
+            "urgency": "Urgency"
+        },
+        "task_fields": [
+            "short_description",
+            "cmdb_ci"
+        ],
+        "template_record": {
+            "active": "false",
+            "activity_due": "UNKNOWN",
+            "additional_assignee_list": "",
+            "approval": "Not Yet Requested",
+            "approval_history": "",
+            "approval_set": "",
+            "assigned_to": "Problem Coordinator A",
+            "assignment_group": "Problem Solving",
+            "business_duration": "16801 Days",
+            "business_service": "",
+            "calendar_duration": "16801 Days 5 Minutes",
+            "category": "Hardware",
+            "cause_notes": " <p>This is a timing issue caused when you plug and unplug USB devices quickly</p> ",
+            "close_notes": "OS and hardware vendor cannot find the root cause as it is intermittent. So they recommend restarting the PC",
+            "closed_at": "2024-09-18 00:09:20",
+            "closed_by": {
+                "display_value": "Problem Coordinator A",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
+            },
+            "cmdb_ci": "*BETH-IBM",
+            "comments": "",
+            "comments_and_work_notes": "",
+            "company": "",
+            "confirmed_at": "2024-09-18 00:08:58",
+            "confirmed_by": {
+                "display_value": "Problem Coordinator A",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
+            },
+            "contact_type": null,
+            "contract": "",
+            "correlation_display": "",
+            "correlation_id": "",
+            "delivery_plan": "",
+            "delivery_task": "",
+            "description": "downsinking tauromorphous pothanger intermediatory oghamic",
+            "due_date": "",
+            "duplicate_of": "",
+            "escalation": "Normal",
+            "expected_start": "",
+            "first_reported_by_task": {
+                "display_value": "INC0000601",
+                "link": "https://dev224577.service-now.com/api/now/table/task/9e7f9864532023004247ddeeff7b121f"
+            },
+            "fix_at": "",
+            "fix_by": "",
+            "fix_communicated_at": "",
+            "fix_communicated_by": "",
+            "fix_notes": null,
+            "follow_up": "",
+            "group_list": "",
+            "impact": "3 - Low",
+            "knowledge": "false",
+            "known_error": "false",
+            "location": "",
+            "made_sla": "true",
+            "major_problem": "false",
+            "number": "PRB0000109",
+            "opened_at": "2024-09-18 00:03:54",
+            "opened_by": {
+                "display_value": "Ron Kettering",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913"
+            },
+            "order": "",
+            "parent": "",
+            "priority": "5 - Planning",
+            "problem_state": "Closed",
+            "reassignment_count": "0",
+            "related_incidents": "1",
+            "reopen_count": "0",
+            "reopened_at": "",
+            "reopened_by": "",
+            "resolution_code": "Risk Accepted",
+            "resolved_at": "",
+            "resolved_by": "",
+            "review_outcome": "",
+            "rfc": "",
+            "route_reason": "",
+            "service_offering": "",
+            "short_description": "typhobacillosis rockallite stoned quadricarinate Centetidae",
+            "sla_due": "UNKNOWN",
+            "state": "Closed",
+            "subcategory": null,
+            "sys_class_name": "Problem",
+            "sys_created_by": "admin",
+            "sys_created_on": "2024-09-18 00:05:42",
+            "sys_domain": {
+                "display_value": "global",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
+            },
+            "sys_domain_path": "/",
+            "sys_id": "8f74a828532023004247ddeeff7b1295",
+            "sys_mod_count": "11",
+            "sys_tags": "",
+            "sys_updated_by": "Patrick.Martinez.7260",
+            "sys_updated_on": "2025-01-23 02:23:50",
+            "task_effective_number": "PRB0000109",
+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": "Proceed to Next Task",
+            "upon_reject": "Cancel all future Tasks",
+            "urgency": "3 - Low",
+            "user_input": "",
+            "watch_list": "",
+            "work_end": "",
+            "work_notes": "",
+            "work_notes_list": "",
+            "work_start": "",
+            "workaround": "\n\t\t\t <p>As this is intermittent. Restarting the PC fixes this.</p>",
+            "workaround_applied": "true",
+            "workaround_communicated_at": "",
+            "workaround_communicated_by": ""
+        }
+    },
+    {
+        "fields": {
+            "assigned_to": "Assigned to",
+            "assignment_group": "Assignment group",
+            "business_service": "Service",
+            "category": "Category",
+            "cmdb_ci": "Configuration item",
+            "description": "Description",
+            "impact": "Impact",
+            "service_offering": "Service offering",
+            "short_description": "Problem statement",
+            "urgency": "Urgency"
+        },
+        "task_fields": [
+            "short_description",
+            "service_offering"
+        ],
+        "template_record": {
+            "active": "false",
+            "activity_due": "UNKNOWN",
+            "additional_assignee_list": "",
+            "approval": "Not Yet Requested",
+            "approval_history": "",
+            "approval_set": "",
+            "assigned_to": "Problem Coordinator A",
+            "assignment_group": "Problem Solving",
+            "business_duration": "16801 Days",
+            "business_service": "",
+            "calendar_duration": "16801 Days 3 Minutes",
+            "category": "Software",
+            "cause_notes": " <p>Log shows ISP was dropping/resetting the connection</p> ",
+            "close_notes": "patched server all is fine now.",
+            "closed_at": "2024-09-10 23:21:08",
+            "closed_by": "",
+            "cmdb_ci": "IronMail-SD-01",
+            "comments": "",
+            "comments_and_work_notes": "",
+            "company": "",
+            "confirmed_at": "2024-12-30 09:39:07",
+            "confirmed_by": {
+                "display_value": "Problem Coordinator A",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df"
+            },
+            "contact_type": "Phone",
+            "contract": "",
+            "correlation_display": "",
+            "correlation_id": "",
+            "delivery_plan": "",
+            "delivery_task": "",
+            "description": "inbeaming somatotonia putter transcolor Cantate",
+            "due_date": "",
+            "duplicate_of": "",
+            "escalation": "Normal",
+            "expected_start": "",
+            "first_reported_by_task": "",
+            "fix_at": "",
+            "fix_by": "",
+            "fix_communicated_at": "",
+            "fix_communicated_by": "",
+            "fix_notes": " <p>ISP applied a fix on their side and mails are flowing smoothly again</p> ",
+            "follow_up": "",
+            "group_list": "",
+            "impact": "3 - Low",
+            "knowledge": "false",
+            "known_error": "false",
+            "location": "",
+            "made_sla": "true",
+            "major_problem": "false",
+            "number": "PRB0000055",
+            "opened_at": "2024-09-10 23:17:17",
+            "opened_by": {
+                "display_value": "Bow Ruggeri",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8"
+            },
+            "order": "",
+            "parent": "",
+            "priority": "5 - Planning",
+            "problem_state": "Closed",
+            "reassignment_count": "1",
+            "related_incidents": "",
+            "reopen_count": "0",
+            "reopened_at": "",
+            "reopened_by": "",
+            "resolution_code": "Fix Applied",
+            "resolved_at": "",
+            "resolved_by": "",
+            "review_outcome": "",
+            "rfc": "",
+            "route_reason": "",
+            "service_offering": "",
+            "short_description": "dualism Decodon electrodiagnosis acrinyl topmaker",
+            "sla_due": "UNKNOWN",
+            "state": "Closed",
+            "subcategory": "Email",
+            "sys_class_name": "Problem",
+            "sys_created_by": "glide.maint",
+            "sys_created_on": "2024-09-10 23:19:00",
+            "sys_domain": {
+                "display_value": "global",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
+            },
+            "sys_domain_path": "/",
+            "sys_id": "051e8f6cc0a8016600cdf7fd19e10414",
+            "sys_mod_count": "2",
+            "sys_tags": "",
+            "sys_updated_by": "admin",
+            "sys_updated_on": "2024-09-14 02:48:12",
+            "task_effective_number": "PRB0000055",
+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": "Proceed to Next Task",
+            "upon_reject": "Cancel all future Tasks",
+            "urgency": "3 - Low",
+            "user_input": "",
+            "watch_list": "",
+            "work_end": "",
+            "work_notes": "",
+            "work_notes_list": "",
+            "work_start": "",
+            "workaround": null,
+            "workaround_applied": "false",
+            "workaround_communicated_at": "",
+            "workaround_communicated_by": ""
+        }
+    },
+    {
+        "fields": {
+            "assigned_to": "Assigned to",
+            "assignment_group": "Assignment group",
+            "business_service": "Service",
+            "category": "Category",
+            "cmdb_ci": "Configuration item",
+            "description": "Description",
+            "impact": "Impact",
+            "service_offering": "Service offering",
+            "short_description": "Problem statement",
+            "urgency": "Urgency"
+        },
+        "task_fields": [
+            "short_description",
+            "assignment_group"
+        ],
+        "template_record": {
+            "active": "false",
+            "activity_due": "UNKNOWN",
+            "additional_assignee_list": "",
+            "approval": "Not Yet Requested",
+            "approval_history": "",
+            "approval_set": "",
+            "assigned_to": "Problem Coordinator B",
+            "assignment_group": "",
+            "business_duration": "16801 Days",
+            "business_service": "",
+            "calendar_duration": "16801 Days 2 Minutes",
+            "category": "Network",
+            "cause_notes": " <p>Switch to IPv6 caused IP issues</p> ",
+            "close_notes": "updated firmware",
+            "closed_at": "2024-09-10 23:10:55",
+            "closed_by": "",
+            "cmdb_ci": "ny8500-nbxs09",
+            "comments": "",
+            "comments_and_work_notes": "",
+            "company": "",
+            "confirmed_at": "2024-12-30 09:39:07",
+            "confirmed_by": {
+                "display_value": "Problem Coordinator B",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6"
+            },
+            "contact_type": "Phone",
+            "contract": "",
+            "correlation_display": "",
+            "correlation_id": "",
+            "delivery_plan": "",
+            "delivery_task": "",
+            "description": "burgherage hypnosporic misprision standpatism tiptopsome",
+            "due_date": "",
+            "duplicate_of": "",
+            "escalation": "Normal",
+            "expected_start": "",
+            "first_reported_by_task": "",
+            "fix_at": "",
+            "fix_by": "",
+            "fix_communicated_at": "",
+            "fix_communicated_by": "",
+            "fix_notes": " <p>updated firmware</p> ",
+            "follow_up": "",
+            "group_list": "",
+            "impact": "3 - Low",
+            "knowledge": "false",
+            "known_error": "false",
+            "location": "",
+            "made_sla": "true",
+            "major_problem": "false",
+            "number": "PRB0000053",
+            "opened_at": "2024-09-10 23:08:13",
+            "opened_by": {
+                "display_value": "Don Goodliffe",
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+            "related_incidents": "",
+            "reopen_count": "0",
+            "reopened_at": "",
+            "reopened_by": "",
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+            "resolved_by": "",
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+            "sys_domain": {
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+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
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+            "sys_id": "05164252c0a80166006452a56ccd08a9",
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+            "sys_updated_by": "admin",
+            "sys_updated_on": "2024-09-14 02:45:55",
+            "task_effective_number": "PRB0000053",
+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": "Proceed to Next Task",
+            "upon_reject": "Cancel all future Tasks",
+            "urgency": "3 - Low",
+            "user_input": "",
+            "watch_list": "",
+            "work_end": "",
+            "work_notes": "",
+            "work_notes_list": "",
+            "work_start": "",
+            "workaround": null,
+            "workaround_applied": "false",
+            "workaround_communicated_at": "",
+            "workaround_communicated_by": ""
+        }
+    }
+]

Level-2/create_user_task.json

@@ -0,0 +1,1831 @@
+[
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+            "calendar_integration": "Calendar integration",
+            "date_format": "Date format",
+            "department": "Department",
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+            "first_name": "First name",
+            "internal_integration_user": "Internal Integration User",
+            "last_name": "Last name",
+            "locked_out": "Locked out",
+            "mobile_phone": "Mobile phone",
+            "password_needs_reset": "Password needs reset",
+            "phone": "Business phone",
+            "preferred_language": "Language",
+            "time_zone": "Time zone",
+            "title": "Title",
+            "user_name": "User ID",
+            "web_service_access_only": "Web service access only"
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+            "department": "Department",
+            "email": "Email",
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+            "internal_integration_user": "Internal Integration User",
+            "last_name": "Last name",
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+            "password_needs_reset": "Password needs reset",
+            "phone": "Business phone",
+            "preferred_language": "Language",
+            "time_zone": "Time zone",
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+            "calendar_integration": "Calendar integration",
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+            "time_zone": "Time zone",
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+            "first_name",
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+            "preferred_language": "English",
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+            "calendar_integration": "Calendar integration",
+            "date_format": "Date format",
+            "department": "Department",
+            "email": "Email",
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+            "last_name": "Last name",
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+            "mobile_phone": "Mobile phone",
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+            "time_zone": "Time zone",
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+            "calendar_integration": "Calendar integration",
+            "date_format": "Date format",
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+            "email": "Email",
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+            "calendar_integration": "Calendar integration",
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+            "password_needs_reset": "Password needs reset",
+            "phone": "Business phone",
+            "preferred_language": "Language",
+            "time_zone": "Time zone",
+            "title": "Title",
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+    {
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+            "calendar_integration": "Calendar integration",
+            "date_format": "Date format",
+            "department": "Department",
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+            "internal_integration_user": "Internal Integration User",
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+            "locked_out": "Locked out",
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+            "preferred_language": "Language",
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+            "title": "Title",
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