| Namaskar. I am Prathima from Department of Administrative Reforms and Public Grievances. | |
| Yes ma'am. | |
| I have got a survey call from the P.G portal. Is this from Madhur Gupta? | |
| Yes ma'am. | |
| What is your grievance number? | |
| 3538 | |
| No sir. Your grievance number is 0003539 | |
| Yes 3539. | |
| In that case, I have got a survey call from the P.G portal. | |
| Sir, I have got a survey call from the P.G portal. Is this from Madhur Gupta? | |
| Yes ma'am. | |
| Thank you sir. | |
| Sir, the complaint of Chakkar Bank has been closed. | |
| Yes ma'am. | |
| Sir, the complaint has been closed. | |
| Sir, what is your reply from the Department of Administrative Reforms and Public Grievances? | |
| I have got a reply from the Department of Administrative Reforms and Public Grievances. | |
| Sir, what is your reply? Are you satisfied or not satisfied? | |
| Yes ma'am. | |
| Are you satisfied or not satisfied? | |
| I am not satisfied at all ma'am. I have been complaining for the last 6-7 months. | |
| The Department repeatedly complains about this. | |
| Now see this, I have got a refund from Dai Lago. | |
| They say that when your country of origin comes from there, we will give it to you. | |
| So, that is an internal matter of your department. | |
| You can chase it, get consent from there, and get it done. | |
| Why should the customer suffer in this? | |
| Now think ma'am, I have got a refund from 2020 for the last 2-3 years. | |
| Now I am sitting here for 23 years. | |
| I am not satisfied at all. | |
| I have been complaining for the last 3-4 times on this matter. | |
| They repeatedly give the same reply and close it. | |
| Okay. | |
| Sir, I apologize for the inconvenience. | |
| Sir, I would like to share a feedback with you. | |
| Sir, I would like to know that you are not satisfied with the reply. | |
| You have not found a solution to it. | |
| So, do you want to appeal against your grievance? | |
| Sir, when your grievance closes and you open it again, where will it work again? | |
| Ma'am, they will give the same reply again. | |
| Sir, I apologize for the inconvenience. | |
| You are being mentioned here. | |
| Yes, I have mentioned that he is not satisfied. | |
| Give him a proper reply. | |
| You do that internally. | |
| You can do something from your end. | |
| So, see. | |
| Put it in this. | |
| I am not satisfied. | |
| If I put the same program again, they will put the same again and close the reply. | |
| You will also not be able to do anything. | |
| Yes, sir. | |
| So, ma'am, there is no proper solution to this problem. | |
| Okay. | |
| Thank you. | |
| Sir, I apologize for the inconvenience. | |
| You are sharing the same feedback. | |
| Sir, you are being mentioned here that you are being given the same reply. | |
| Yes, yes. | |
| Okay, sir. | |
| Thank you for giving your valuable time. | |
| Have a good day. | |
| Okay. | |