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  1. Dataset/Test/Audio/7003193900.mp3 +3 -0
  2. Dataset/Test/Audio/7235857351.mp3 +3 -0
  3. Dataset/Test/Audio/7275190567.mp3 +3 -0
  4. Dataset/Test/Audio/7827207566.mp3 +3 -0
  5. Dataset/Test/Audio/7906654810.mp3 +3 -0
  6. Dataset/Test/Audio/7988582720.mp3 +3 -0
  7. Dataset/Test/Audio/_7013980396.mp3 +3 -0
  8. Dataset/Test/Audio/_7042020939.mp3 +3 -0
  9. Dataset/Test/Audio/_7501327719.mp3 +3 -0
  10. Dataset/Test/Transcript/7003193900.txt +19 -0
  11. Dataset/Test/Transcript/7235857351.txt +21 -0
  12. Dataset/Test/Transcript/7275190567.txt +25 -0
  13. Dataset/Test/Transcript/7827207566.txt +45 -0
  14. Dataset/Test/Transcript/7906654810.txt +36 -0
  15. Dataset/Test/Transcript/7988582720.txt +25 -0
  16. Dataset/Test/Transcript/_7013980396.txt +63 -0
  17. Dataset/Test/Transcript/_7042020939.txt +48 -0
  18. Dataset/Test/Transcript/_7501327719.txt +83 -0
  19. Dataset/Train/Audio/7003193900.mp3 +3 -0
  20. Dataset/Train/Audio/7235857351.mp3 +3 -0
  21. Dataset/Train/Audio/7275190567.mp3 +3 -0
  22. Dataset/Train/Audio/7827207566.mp3 +3 -0
  23. Dataset/Train/Audio/7906654810.mp3 +3 -0
  24. Dataset/Train/Audio/7988582720.mp3 +3 -0
  25. Dataset/Train/Audio/8209752929.mp3 +3 -0
  26. Dataset/Train/Audio/8279774414.mp3 +3 -0
  27. Dataset/Train/Audio/8445405909.mp3 +3 -0
  28. Dataset/Train/Audio/8511179966.mp3 +3 -0
  29. Dataset/Train/Audio/8595073463.mp3 +3 -0
  30. Dataset/Train/Audio/8689962635.mp3 +3 -0
  31. Dataset/Train/Audio/8700308079.mp3 +3 -0
  32. Dataset/Train/Audio/8750513713.mp3 +3 -0
  33. Dataset/Train/Audio/8803643541.mp3 +3 -0
  34. Dataset/Train/Audio/8805359065.mp3 +3 -0
  35. Dataset/Train/Audio/8860196753.mp3 +3 -0
  36. Dataset/Train/Audio/8898877501.mp3 +3 -0
  37. Dataset/Train/Audio/9003671802.mp3 +3 -0
  38. Dataset/Train/Audio/9011460737.mp3 +3 -0
  39. Dataset/Train/Audio/9029803374.mp3 +3 -0
  40. Dataset/Train/Audio/9051606032.mp3 +3 -0
  41. Dataset/Train/Audio/9167519886.mp3 +3 -0
  42. Dataset/Train/Audio/9172971797.mp3 +3 -0
  43. Dataset/Train/Audio/9207055625.mp3 +3 -0
  44. Dataset/Train/Audio/9302293023.mp3 +3 -0
  45. Dataset/Train/Audio/9322210929.mp3 +3 -0
  46. Dataset/Train/Audio/9325932693.mp3 +3 -0
  47. Dataset/Train/Audio/9327389316.mp3 +3 -0
  48. Dataset/Train/Audio/9354524195.mp3 +3 -0
  49. Dataset/Train/Audio/9414615326.mp3 +3 -0
  50. Dataset/Train/Audio/9416358785.mp3 +3 -0
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Dataset/Test/Transcript/7003193900.txt ADDED
@@ -0,0 +1,19 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ Namaskar, I am Anu from Department of Administrative Reforms and Public Revances.
2
+ Can you hear me?
3
+ Can you hear me?
4
+ Yes, hello.
5
+ Can you hear me?
6
+ Yes, yes.
7
+ Can you hear me?
8
+ Yes, yes.
9
+ Can you hear me?
10
+ Yes, yes.
11
+ Can you hear me?
12
+ Yes, yes.
13
+ If you are satisfied, what rating do you want to share?
14
+ Very Good or Excellent?
15
+ Excellent.
16
+ Thank you so much for this on-going feedback.
17
+ I will share another about your video in the future in the filters.
18
+ No, no.
19
+ Thank you so much.
Dataset/Test/Transcript/7235857351.txt ADDED
@@ -0,0 +1,21 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ Hello, Namaskar Sir, I am Suman from Department of Administrative, Deforms and Public Grievances.
2
+ Can you hear me? Yes, Ma'am.
3
+ Thank you, Sir. This call is regarding Grievance No. 0006034. You had only filed a case against the country on 4th August 2013 in the Ministry of Internal Affairs Department. How can we check?
4
+ Regarding this survey call, is this the right time to talk to you?
5
+ No, Ma'am, there is no problem. Thank you very much. I have received my passport.
6
+ I would like to thank the Ministry of Internal Affairs and the Government of India for giving us the passport on time.
7
+ Thank you.
8
+ Thank you so much, Sir. So, your problem has been solved. Are you satisfied with the problem, Sir?
9
+ Yes, I am 100% satisfied and I would like to thank the Ministry of Internal Affairs and the Government of India.
10
+ Okay, Sir. But what would you like to give the rating to the department? Is it 1 to 5? Is it 1 Poor? Is it 5 Accident?
11
+ 5. Ma'am, 5. 5.
12
+ Thank you so much, Sir. Would you like to give any advice, Sir?
13
+ No, Ma'am. I have already told you.
14
+ I mean, you are already doing such a good job that there is no room for suggestions.
15
+ And, similarly, you are working so promptly, so well, with so much time and punctuality.
16
+ So, we wish you all the best. And, in the same way, you all should work. The public is very happy and there is a lot of satisfactory work.
17
+ And, you are working very promptly and taking immediate action.
18
+ Okay, Sir. So, I will share your feedback, Sir.
19
+ Thank you, Ma'am. Thank you. Thank you. Welcome, Ma'am. Welcome.
20
+ Thank you so much, Sir.
21
+ Thank you. Thank you.
Dataset/Test/Transcript/7275190567.txt ADDED
@@ -0,0 +1,25 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ Good Morning Department of Administrative Reform Public Grievance
2
+ Mr. Pankaj Kumar
3
+ Mr. Pankaj, you have filed a complaint against PMOPG 40. Your complaint number is 0017573.
4
+ The date of complaint is 9-06-2003. The department is your department and post.
5
+ Your complaint is related to the post.
6
+ Yes.
7
+ So, did you get a reply from the department?
8
+ Yes, I got a reply and it is satisfied.
9
+ Let's see the upload.
10
+ What is the rating you would like to give to the department? Good? Very good? Excellent?
11
+ Yes, excellent. Because my problem has been resolved.
12
+ Yes, sir. Thank you very much for giving an excellent rating.
13
+ Would you like to give any other suggestion, sir?
14
+ Ma'am, I have filed a complaint against PMOPG 40. I have not got a solution for it yet.
15
+ I have filed another complaint against PMOPG 40. It is related to banking.
16
+ It has not been resolved yet.
17
+ Okay.
18
+ Thank you.
19
+ Now it is time for our feedback and the president has also provided his response.
20
+ Okay.
21
+ Okay.
22
+ In any case, thank you for giving your comments.
23
+ Thank you.
24
+ Thank you.
25
+ Thank you for your comments.
Dataset/Test/Transcript/7827207566.txt ADDED
@@ -0,0 +1,45 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ Hello
2
+ Hello, I am Shalu from Department of Administrative Reforms and Public Grievance.
3
+ Good Morning
4
+ How are you doing?
5
+ I am doing very well.
6
+ On 20th June, you touched the grievance on the CP Gram Portal.
7
+ This call is for your grievance number 0059898.
8
+ You have been called for a survey.
9
+ Sir, you received a reply from Ministry of Labour on 7th July.
10
+ Did you check the reply, sir?
11
+ Yes, madam. I checked it.
12
+ Sir, I would like to know if you are satisfied or not satisfied with the reply.
13
+ Yes, it is done. My query is also resolved.
14
+ My FNF and Reliving are also done.
15
+ Yes, sir. I can understand.
16
+ Sir, as you said that your solution is done.
17
+ So, what rating would you like to give for it?
18
+ Sir, good, very good, excellent.
19
+ Madam, excellent.
20
+ Excellent.
21
+ Sir, thank you very much for giving such a good rating.
22
+ Sir, we will continue to try to work on all the grievances as soon as possible and solve your problem.
23
+ Thank you so much, madam.
24
+ Sir, would you like to give any further suggestion to our department?
25
+ No, it is very good, madam.
26
+ I mean, people do not have to worry.
27
+ Those who trouble people in an unequal manner, you have full support in that.
28
+ There is a lot of support that the query is resolved.
29
+ It is very good.
30
+ I did it for the first time and I got a very quick response.
31
+ I got a reply directly from the H.O. above the senior hierarchy.
32
+ The H.O. directly cleared everything for me.
33
+ Yes, yes.
34
+ In the meantime, no one came to know whether it happened or not.
35
+ When I told them, they were shocked.
36
+ They said, how can it be like this?
37
+ How did it happen that you got everything without telling me?
38
+ Absolutely, I can understand.
39
+ Sir, I would like to thank you very much for your time.
40
+ Your feedback will definitely be forwarded to the concerned department.
41
+ It will be tried that you do not have to face any inconvenience in the future.
42
+ Sir, thank you very much for giving your time.
43
+ May your day be blessed.
44
+ Thank you so much.
45
+ Thank you, sir.
Dataset/Test/Transcript/7906654810.txt ADDED
@@ -0,0 +1,36 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ I am Sajjad from the Department of Administrative Reforms and Public Grievances.
2
+ Who are you speaking to? Hello.
3
+ Hello.
4
+ Yes, I am speaking to Deepav Pandey.
5
+ Who are you speaking to?
6
+ I am speaking to the Public Grievances and Administrative Reforms and Public Grievances.
7
+ Yes.
8
+ You had filed a complaint on Citi Gram Portal regarding telecommunication on 7th August.
9
+ Yes.
10
+ Regarding your complaint number 0021885, this survey has been called to know your satisfaction level.
11
+ Okay sir.
12
+ Yes.
13
+ Okay.
14
+ Yes.
15
+ We want to know in the survey that you had filed this complaint on 9th August from the Department.
16
+ Have you checked it, sir?
17
+ Yes.
18
+ Yes.
19
+ Are you satisfied with that reply, sir?
20
+ Yes.
21
+ Yes.
22
+ What rating do you want for the Department, sir? Good, Very Good or Excellent, sir?
23
+ I will say Excellent.
24
+ Excellent.
25
+ Excellent.
26
+ Excellent.
27
+ Excellent.
28
+ Excellent.
29
+ Excellent.
30
+ Excellent.
31
+ Excellent.
32
+ Excellent.
33
+ Excellent.
34
+ Excellent.
35
+ Excellent.
36
+ Excellent.
Dataset/Test/Transcript/7988582720.txt ADDED
@@ -0,0 +1,25 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ Namaskar, I am speaking from Department of Administrative Reforms and Public Grievances, Umabad.
2
+ May I speak to Deepak?
3
+ Yes.
4
+ Thank you, sir.
5
+ Sir, you had filed a complaint against Central Board of Direct Tax in 2023, right?
6
+ Yes.
7
+ You have been called to know your satisfaction level regarding the registration number 0031853.
8
+ Did you check the status of the reply you received from the department?
9
+ Yes, I did.
10
+ Sir, are you satisfied with the reply you received?
11
+ Yes, I am satisfied.
12
+ Thank you, sir.
13
+ If you are satisfied, what would you like to rate it?
14
+ Good, very good, excellent.
15
+ Excellent.
16
+ Thank you very much, sir, for giving such a good rating.
17
+ Your feedback is being mentioned and forwarded further.
18
+ Would you like to give any other feedback or suggestion regarding this?
19
+ No.
20
+ Thank you.
21
+ It seems to be very good.
22
+ Thank you.
23
+ Thank you, sir.
24
+ Thank you for giving us this valuable feedback.
25
+ Good good, thank you, sir.
Dataset/Test/Transcript/_7013980396.txt ADDED
@@ -0,0 +1,63 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ Namaskar. I am Prathima from Department of Administrative Reforms and Public Grievances.
2
+ Yes ma'am.
3
+ I have got a survey call from the P.G portal. Is this from Madhur Gupta?
4
+ Yes ma'am.
5
+ What is your grievance number?
6
+ 3538
7
+ No sir. Your grievance number is 0003539
8
+ Yes 3539.
9
+ In that case, I have got a survey call from the P.G portal.
10
+ Sir, I have got a survey call from the P.G portal. Is this from Madhur Gupta?
11
+ Yes ma'am.
12
+ Thank you sir.
13
+ Sir, the complaint of Chakkar Bank has been closed.
14
+ Yes ma'am.
15
+ Sir, the complaint has been closed.
16
+ Sir, what is your reply from the Department of Administrative Reforms and Public Grievances?
17
+ I have got a reply from the Department of Administrative Reforms and Public Grievances.
18
+ Sir, what is your reply? Are you satisfied or not satisfied?
19
+ Yes ma'am.
20
+ Are you satisfied or not satisfied?
21
+ I am not satisfied at all ma'am. I have been complaining for the last 6-7 months.
22
+ The Department repeatedly complains about this.
23
+ Now see this, I have got a refund from Dai Lago.
24
+ They say that when your country of origin comes from there, we will give it to you.
25
+ So, that is an internal matter of your department.
26
+ You can chase it, get consent from there, and get it done.
27
+ Why should the customer suffer in this?
28
+ Now think ma'am, I have got a refund from 2020 for the last 2-3 years.
29
+ Now I am sitting here for 23 years.
30
+ I am not satisfied at all.
31
+ I have been complaining for the last 3-4 times on this matter.
32
+ They repeatedly give the same reply and close it.
33
+ Okay.
34
+ Sir, I apologize for the inconvenience.
35
+ Sir, I would like to share a feedback with you.
36
+ Sir, I would like to know that you are not satisfied with the reply.
37
+ You have not found a solution to it.
38
+ So, do you want to appeal against your grievance?
39
+ Sir, when your grievance closes and you open it again, where will it work again?
40
+ Ma'am, they will give the same reply again.
41
+ Sir, I apologize for the inconvenience.
42
+ You are being mentioned here.
43
+ Yes, I have mentioned that he is not satisfied.
44
+ Give him a proper reply.
45
+ You do that internally.
46
+ You can do something from your end.
47
+ So, see.
48
+ Put it in this.
49
+ I am not satisfied.
50
+ If I put the same program again, they will put the same again and close the reply.
51
+ You will also not be able to do anything.
52
+ Yes, sir.
53
+ So, ma'am, there is no proper solution to this problem.
54
+ Okay.
55
+ Thank you.
56
+ Sir, I apologize for the inconvenience.
57
+ You are sharing the same feedback.
58
+ Sir, you are being mentioned here that you are being given the same reply.
59
+ Yes, yes.
60
+ Okay, sir.
61
+ Thank you for giving your valuable time.
62
+ Have a good day.
63
+ Okay.
Dataset/Test/Transcript/_7042020939.txt ADDED
@@ -0,0 +1,48 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ Namaskar, I am Prashma from the Department of Administrative Reforms and Public Re-Answers.
2
+ Yes, tell me.
3
+ I am Jeeva from KMRT.
4
+ Yes, tell me.
5
+ This is your call number 0003212. You have been called for a survey.
6
+ It will take 2 minutes to talk to you.
7
+ What do you mean? I don't understand. On which number are you calling?
8
+ The number you called for was the CP portion.
9
+ It is not related to that. It is a survey call, sir.
10
+ Which call did I call for?
11
+ You can check it. It is for CP Grants.
12
+ We have your clearance.
13
+ You have been mentioned here.
14
+ You called for a survey on the Central Board of Customs.
15
+ What did you call for?
16
+ Sir.
17
+ Are you talking about GST, madam?
18
+ Yes, sir.
19
+ What?
20
+ Yes, sir. What did you call for GST regarding the PG portal thing?
21
+ No, no. That came to me, madam. I told them that my work is done.
22
+ Okay. So, are you satisfied with the solution given to you, sir?
23
+ Absolutely. There is no issue, madam.
24
+ Thank you, sir.
25
+ If you are satisfied with it, then how will you give it to the department, sir?
26
+ Good. Very good.
27
+ Very good.
28
+ Very good, sir. Very good.
29
+ My work is done perfectly. There is no issue.
30
+ Okay. Thank you, sir.
31
+ Would you like to suggest anything to the department?
32
+ What?
33
+ Would you like to suggest anything to the department? Any suggestion?
34
+ No, there is no suggestion. The discussion is fine, madam.
35
+ The process is done according to the process.
36
+ I thought that my work was a little late.
37
+ Yes.
38
+ But there is no issue. The rest is fine.
39
+ Madam, my work is done. So, there is no issue.
40
+ Yes.
41
+ The rest is fine. You have done a very good job.
42
+ Yes. Okay. Thank you, sir.
43
+ If you are satisfied with the delivery, then you can share it with the department.
44
+ Okay, madam.
45
+ If you are satisfied with the delivery, then you don't have to face such a situation.
46
+ Okay, madam.
47
+ Thank you for understanding your value, sir.
48
+ Okay.
Dataset/Test/Transcript/_7501327719.txt ADDED
@@ -0,0 +1,83 @@
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
+ Hello
2
+ Namaskar to all, I am Shashmin Kishore and I am here on behalf of Lok Shikaiya Diwag
3
+ A complaint has been filed against you on the basis of C.P.Gram
4
+ Yes
5
+ Is it from Rohit Suresh?
6
+ Yes
7
+ Your complaint number is 0073375 and you filed a complaint on 6th April 2013
8
+ Okay, which department is this related to? Tell me
9
+ Health and Family Welfare
10
+ Health and Family Welfare?
11
+ Yes
12
+ I am dissatisfied with this
13
+ The officer who has given the reply, I have written a letter to our Prime Minister
14
+ He has not even read the letter properly
15
+ He has no idea what he wants to do and what reply he is giving
16
+ And despite being a senior officer, he gets such replies
17
+ People feel that they should not give such suggestions
18
+ This is how officers behave
19
+ Okay sir
20
+ Mr. Anuj has closed this reply
21
+ I have a complaint against him as well
22
+ I understand what you are saying sir
23
+ And the feedback that you have given
24
+ As you have said that I give my opinion to the Prime Minister
25
+ So he has closed it
26
+ Yes
27
+ So the senior officers who are sitting here
28
+ Do officers not know how to read English?
29
+ Yes
30
+ So what rating would you like to mention to the department?
31
+ Zero rating
32
+ I have mentioned that there is zero rating
33
+ Give him zero rating
34
+ And give him zero rating against the officer
35
+ I am going to file a complaint against him
36
+ So would you like to reopen your complaint Mr. Rohit?
37
+ Yes, reopen it
38
+ In this case sir, your complaint is being reopened and is being forwarded to the concerned department
39
+ Yes
40
+ And write a complaint against the officer
41
+ Write a complaint against Mr. Anuj
42
+ Yes sir
43
+ If you want to give any other suggestion to the department, you can give any suggestion sir
44
+ Tell him to read it properly
45
+ Whatever he has done, he has to read it properly
46
+ Mr. Rohit, your feedback is being shared in the concerned department
47
+ Okay sir
48
+ Okay thank you
49
+ What is your name?
50
+ Ankit
51
+ Ankit
52
+ From where are you speaking?
53
+ Sir, I am Prashashni Sudhar and I am from New Delhi
54
+ Sir, the complaint against Mr. Anuj has been reported on your social media portal
55
+ Okay, I understand
56
+ Okay
57
+ I am from the survey department
58
+ Okay
59
+ And your feedback is being shared by the concerned department
60
+ Okay
61
+ You can open it Mr. Rohit
62
+ Yes sir
63
+ And send me an email
64
+ Okay sir
65
+ You will be given a reply on the registered email id
66
+ And you can check the status of your appeal online on the citygram portal
67
+ Okay
68
+ That your appeal has been done and your appeal has been submitted
69
+ Okay sir
70
+ Thank you
71
+ Okay sir
72
+ Thank you
73
+ Okay
74
+ Thank you
75
+ Thank you
76
+ Thank you
77
+ Thank you
78
+ Thank you
79
+ Thank you
80
+ Thank you
81
+ Thank you
82
+ Thank you
83
+ Thank you
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