| Namaskar, I am speaking from the Department of Administrative Reforms and Public Revances, Umabad. | |
| Am I speaking to Rahul Kumar ji? | |
| Yes, you are. | |
| Thank you, sir. | |
| On 28th August, 2013, you filed a complaint in the Ministry of Labour and Employment, sir. | |
| Yes. | |
| Your registration number is 0014261. | |
| You have been called to know your satisfaction level. | |
| Did you check the status of the reply you received from the Department, sir? | |
| Yes, I did. | |
| Sir, can I know whether you are satisfied with the reply you received or not? | |
| I am satisfied now. | |
| Thank you, sir. | |
| If you are satisfied, what would you rate it? Good? Very good? Excellent? | |
| Excellent. | |
| Thank you so much, sir. | |
| Thank you very much for giving an excellent rating. | |
| Your feedback is being forwarded after mentioning it. | |
| Would you like to give any other feedback or suggestion in addition to this? | |
| Yes. | |
| I would like to give one more feedback. | |
| If a query has been raised or a grievance has been raised, | |
| if the person in front of me replies that this is this, | |
| he should not close it. | |
| Once the person who has to raise a grievance, | |
| he should be given a chance to write a comment. | |
| What has happened now is that I raised a grievance on 25th. | |
| I did not get a satisfactory response. | |
| That is why I had to say something on it. | |
| I could not do it because there was no option there. | |
| So I had to raise a new grievance. | |
| And I had to mention the previous grievance in it that this is my grievance number. | |
| I need this thing on this. | |
| Then that thing will be solved. | |
| So maybe if I had been given a means of communication there, | |
| then I would not raise the grievance again. | |
| In that, I would have closed the matter. | |
| Absolutely. | |
| You should give it once. | |
| The first thing is that you should go to close it | |
| with the comments from the person who has raised the grievance. | |
| Second time, if it is solved, then you should close it. | |
| It has been closed directly. | |
| So maybe if you can mention the feedback of this system somewhere, | |
| then it will be very good. | |
| It will be a good thing for all the people. | |
| The person who is raising the grievance will be happy. | |
| But the person who is solving it, | |
| the comment of the grievance will go to that concerned person again. | |
| Then he will go to some new person. | |
| Okay. | |
| Sir, I apologize for the inconvenience. | |
| Your feedback has been properly mentioned and forwarded further. | |
| We will try not to face such inconvenience in the future. | |
| Yes, not for me. | |
| In general, as a government portal, | |
| there will be a lot of improvement | |
| if an option is given to the person who is raising the grievance. | |
| Yes, yes. | |
| Absolutely, sir. | |
| We will try our best. | |
| Okay. | |
| Thank you so much, sir. | |
| Thank you for your time. | |
| Have a nice day. | |
| Thank you. | |
| Okay. | |