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Filters ruined | Whatever was recently done to the search filters UI is TERRIBLE! Every time you select a filter, the whole menu goes away, meaning you can’t select multiple items (it closes itself out). So if you’re trying to select a specific department, you might have to open the filter selection 6 or mores times to get to what you ... | App | Search | Negative | App - Search - Negative | ### USER: Filters ruined: Whatever was recently done to the search filters UI is TERRIBLE! Every time you select a filter, the whole menu goes away, meaning you can’t select multiple items (it closes itself out). So if you’re trying to select a specific department, you might have to open the filter selection 6 or mores... | ### Review: title: Filters ruined, content: Whatever was recently done to the search filters UI is TERRIBLE! Every time you select a filter, the whole menu goes away, meaning you can’t select multiple items (it closes itself out). So if you’re trying to select a specific department, you might have to open the filter se... | ### Review: title: Filters ruined, content: Whatever was recently done to the search filters UI is TERRIBLE! Every time you select a filter, the whole menu goes away, meaning you can’t select multiple items (it closes itself out). So if you’re trying to select a specific department, you might have to open the filter se... |
I am a prime member and I am never treated that way | So I pretty much love the app I shop a lot on here I am very active but they never get back to me when I find a problem throughout my day I want to max out my account and they stop or take down some reviews and I don’t even know why I looked at the community guidelines and I have not violated them so they have no reaso... | Customer Service | communication | negative | Customer Service - communication - negative | ### USER: I am a prime member and I am never treated that way: So I pretty much love the app I shop a lot on here I am very active but they never get back to me when I find a problem throughout my day I want to max out my account and they stop or take down some reviews and I don’t even know why I looked at the communit... | ### Review: title: I am a prime member and I am never treated that way, content: So I pretty much love the app I shop a lot on here I am very active but they never get back to me when I find a problem throughout my day I want to max out my account and they stop or take down some reviews and I don’t even know why I look... | ### Review: title: I am a prime member and I am never treated that way, content: So I pretty much love the app I shop a lot on here I am very active but they never get back to me when I find a problem throughout my day I want to max out my account and they stop or take down some reviews and I don’t even know why I look... |
Sponsored Items | You have to pay very close attention when searching for something. You could have 30 search words so you can make sure to get a very specific item and BAM sponsored items. It would not be bad but these sponsored items are not based on ALL or even half your search criteria. The first 2 items are ALWAYS sponsored and ... | Shopping | Sponsored items | negative | Shopping - Sponsored items - negative | ### USER: Sponsored Items: You have to pay very close attention when searching for something. You could have 30 search words so you can make sure to get a very specific item and BAM sponsored items. It would not be bad but these sponsored items are not based on ALL or even half your search criteria. The first 2 item... | ### Review: title: Sponsored Items, content: You have to pay very close attention when searching for something. You could have 30 search words so you can make sure to get a very specific item and BAM sponsored items. It would not be bad but these sponsored items are not based on ALL or even half your search criteria.... | ### Review: title: Sponsored Items, content: You have to pay very close attention when searching for something. You could have 30 search words so you can make sure to get a very specific item and BAM sponsored items. It would not be bad but these sponsored items are not based on ALL or even half your search criteria.... |
Customer service liars | I placed an order for a gift. I got it for a good deal, I was psyched. It shows it was shipped then the day I was supposed to get it they cancelled and marked it up 3 times the amount paid. I talked to customer service just for feedback. Maybe someone messed up price but that’s not the customers fault. The associate to... | Customer service, Customer service | issue resolution, compensation | negative, negative | Customer service - issue resolution - negative, Customer service - compensation - negative | ### USER: Customer service liars: I placed an order for a gift. I got it for a good deal, I was psyched. It shows it was shipped then the day I was supposed to get it they cancelled and marked it up 3 times the amount paid. I talked to customer service just for feedback. Maybe someone messed up price but that’s not the... | ### Review: title: Customer service liars, content: I placed an order for a gift. I got it for a good deal, I was psyched. It shows it was shipped then the day I was supposed to get it they cancelled and marked it up 3 times the amount paid. I talked to customer service just for feedback. Maybe someone messed up price ... | ### Review: title: Customer service liars, content: I placed an order for a gift. I got it for a good deal, I was psyched. It shows it was shipped then the day I was supposed to get it they cancelled and marked it up 3 times the amount paid. I talked to customer service just for feedback. Maybe someone messed up price ... |
Not optimized for IPad | In recent months I noticed this app no longer seemed optimized for my iPad. It looked like a Web version, displaying on my iPad. No longer could I scroll through the images of a product, and now must hold my finger on the image only to see a grainy magnification of it. Plus the layout is now horribly condensed and awkw... | Functionality, Functionality, Functionality, Functionality, Functionality, Company | User Interface, Image Scrolling, Product Display, Layout, Updates, Reputation | Negative, Negative, Negative, Negative, Negative, Negative | Functionality - User Interface - Negative, Functionality - Image Scrolling - Negative, Functionality - Product Display - Negative, Functionality - Layout - Negative, Functionality - Updates - Negative, Company - Reputation - Negative | ### USER: Not optimized for IPad: In recent months I noticed this app no longer seemed optimized for my iPad. It looked like a Web version, displaying on my iPad. No longer could I scroll through the images of a product, and now must hold my finger on the image only to see a grainy magnification of it. Plus the layout ... | ### Review: title: Not optimized for IPad, content: In recent months I noticed this app no longer seemed optimized for my iPad. It looked like a Web version, displaying on my iPad. No longer could I scroll through the images of a product, and now must hold my finger on the image only to see a grainy magnification of it... | ### Review: title: Not optimized for IPad, content: In recent months I noticed this app no longer seemed optimized for my iPad. It looked like a Web version, displaying on my iPad. No longer could I scroll through the images of a product, and now must hold my finger on the image only to see a grainy magnification of it... |
Customer Service | I somehow created two accounts using one email, so one had all my current information and one had nothing. I tried for about an hour to figure it out myself and came up empty so I decided to message customer support. They were so helpful!!! I thought it was a lost cause and they managed to help me get into my current a... | Customer Service | Helpfulness | Positive | Customer Service - Helpfulness - Positive | ### USER: Customer Service: I somehow created two accounts using one email, so one had all my current information and one had nothing. I tried for about an hour to figure it out myself and came up empty so I decided to message customer support. They were so helpful!!! I thought it was a lost cause and they managed to h... | ### Review: title: Customer Service, content: I somehow created two accounts using one email, so one had all my current information and one had nothing. I tried for about an hour to figure it out myself and came up empty so I decided to message customer support. They were so helpful!!! I thought it was a lost cause and... | ### Review: title: Customer Service, content: I somehow created two accounts using one email, so one had all my current information and one had nothing. I tried for about an hour to figure it out myself and came up empty so I decided to message customer support. They were so helpful!!! I thought it was a lost cause and... |
Great but… | App works great, improvements have only made it better. Would rate 5 but, and this is a biggie, the iOS app notifications still won’t chime nor vibrate on the phone when they arrive despite every attempt to resolve this locally through app deletes, reinstalls, fiddling with settings… nothing seems to get audio/vibratio... | App, App | Notifications, Functionality | Negative, Positive | App - Notifications - Negative, App - Functionality - Positive | ### USER: Great but…: App works great, improvements have only made it better. Would rate 5 but, and this is a biggie, the iOS app notifications still won’t chime nor vibrate on the phone when they arrive despite every attempt to resolve this locally through app deletes, reinstalls, fiddling with settings… nothing seems... | ### Review: title: Great but…, content: App works great, improvements have only made it better. Would rate 5 but, and this is a biggie, the iOS app notifications still won’t chime nor vibrate on the phone when they arrive despite every attempt to resolve this locally through app deletes, reinstalls, fiddling with setti... | ### Review: title: Great but…, content: App works great, improvements have only made it better. Would rate 5 but, and this is a biggie, the iOS app notifications still won’t chime nor vibrate on the phone when they arrive despite every attempt to resolve this locally through app deletes, reinstalls, fiddling with setti... |
Bad app layout/features | The “previous” and “next” page turning buttons are awful when searching as they limit the number of items shown as opposed to when endless scroll was in app. The constant vibrate when adding an item to cart is not user friendly and has been an issue at least as far back as 2019 that many people have complained about. T... | App, App, App, App, App | Layout/Features, Features, User Interface, Performance, Design | Negative, Negative, Negative, Negative, Negative | App - Layout/Features - Negative, App - Features - Negative, App - User Interface - Negative, App - Performance - Negative, App - Design - Negative | ### USER: Bad app layout/features: The “previous” and “next” page turning buttons are awful when searching as they limit the number of items shown as opposed to when endless scroll was in app. The constant vibrate when adding an item to cart is not user friendly and has been an issue at least as far back as 2019 that m... | ### Review: title: Bad app layout/features, content: The “previous” and “next” page turning buttons are awful when searching as they limit the number of items shown as opposed to when endless scroll was in app. The constant vibrate when adding an item to cart is not user friendly and has been an issue at least as far b... | ### Review: title: Bad app layout/features, content: The “previous” and “next” page turning buttons are awful when searching as they limit the number of items shown as opposed to when endless scroll was in app. The constant vibrate when adding an item to cart is not user friendly and has been an issue at least as far b... |
Unacceptable | I ordered an item here to take advantage of the prime service delivery which is the next day and i do need this item the next day anyway. So the next day came along and i got a notification that my ordered was delivered and it was handed directly to the resident, the problem is i am home the whole day and no one handed... | Delivery | Delivery Service | negative | Delivery - Delivery Service - negative | ### USER: Unacceptable: I ordered an item here to take advantage of the prime service delivery which is the next day and i do need this item the next day anyway. So the next day came along and i got a notification that my ordered was delivered and it was handed directly to the resident, the problem is i am home the who... | ### Review: title: Unacceptable, content: I ordered an item here to take advantage of the prime service delivery which is the next day and i do need this item the next day anyway. So the next day came along and i got a notification that my ordered was delivered and it was handed directly to the resident, the problem is... | ### Review: title: Unacceptable, content: I ordered an item here to take advantage of the prime service delivery which is the next day and i do need this item the next day anyway. So the next day came along and i got a notification that my ordered was delivered and it was handed directly to the resident, the problem is... |
Delayed packages | Every item that I’ve ordered has always been delayed. I would wait all day excited to receive my package, then at the end of the day it would say that the package had been delayed and I had to wait another 4 days., Which I find inconvenient cause the packages were important for my business and I would have to rush or p... | App-Features | Package Status | negative | App-Features - Package Status - negative | ### USER: Delayed packages: Every item that I’ve ordered has always been delayed. I would wait all day excited to receive my package, then at the end of the day it would say that the package had been delayed and I had to wait another 4 days., Which I find inconvenient cause the packages were important for my business a... | ### Review: title: Delayed packages, content: Every item that I’ve ordered has always been delayed. I would wait all day excited to receive my package, then at the end of the day it would say that the package had been delayed and I had to wait another 4 days., Which I find inconvenient cause the packages were important... | ### Review: title: Delayed packages, content: Every item that I’ve ordered has always been delayed. I would wait all day excited to receive my package, then at the end of the day it would say that the package had been delayed and I had to wait another 4 days., Which I find inconvenient cause the packages were important... |
Gift Refund Policy | This review comes from someone working in IT. I have received gifts from my baby registry that I no longer need. After returning them, I didnt see my credit. I takked to three different representatives and none of them are able to look up my refund. They want the order number, which obviously I dont have since I didnt ... | Gift Refund Policy, Gift Refund Policy, Gift Refund Policy | Refund Process, Customer Support, User-friendliness | negative, negative, negative | Gift Refund Policy - Refund Process - negative, Gift Refund Policy - Customer Support - negative, Gift Refund Policy - User-friendliness - negative | ### USER: Gift Refund Policy: This review comes from someone working in IT. I have received gifts from my baby registry that I no longer need. After returning them, I didnt see my credit. I takked to three different representatives and none of them are able to look up my refund. They want the order number, which obviou... | ### Review: title: Gift Refund Policy, content: This review comes from someone working in IT. I have received gifts from my baby registry that I no longer need. After returning them, I didnt see my credit. I takked to three different representatives and none of them are able to look up my refund. They want the order nu... | ### Review: title: Gift Refund Policy, content: This review comes from someone working in IT. I have received gifts from my baby registry that I no longer need. After returning them, I didnt see my credit. I takked to three different representatives and none of them are able to look up my refund. They want the order nu... |
Put the order page back | I hate the newest update! Now when I go to the order page all orders are just all meshed together in order by purchase date where before the items that had not yet arrived would be separate at the top and then items that had arrived under listed by putting date. If I have a order that was backordered I now have to scro... | App Features | Ordering | Negative | App Features - Ordering - Negative | ### USER: Put the order page back: I hate the newest update! Now when I go to the order page all orders are just all meshed together in order by purchase date where before the items that had not yet arrived would be separate at the top and then items that had arrived under listed by putting date. If I have a order that... | ### Review: title: Put the order page back, content: I hate the newest update! Now when I go to the order page all orders are just all meshed together in order by purchase date where before the items that had not yet arrived would be separate at the top and then items that had arrived under listed by putting date. If I... | ### Review: title: Put the order page back, content: I hate the newest update! Now when I go to the order page all orders are just all meshed together in order by purchase date where before the items that had not yet arrived would be separate at the top and then items that had arrived under listed by putting date. If I... |
Search Bar | Ok, I get it Apple made a change where the search bar was at the bottom and apparently it was a little popular. But at least they were smart and knew that a large part of their customers didn’t/wouldn’t want the search bar at the bottom, and they did what every company should do, which is give their loyal customers the... | Interface | Search Bar | Negative | Interface - Search Bar - Negative | ### USER: Search Bar: Ok, I get it Apple made a change where the search bar was at the bottom and apparently it was a little popular. But at least they were smart and knew that a large part of their customers didn’t/wouldn’t want the search bar at the bottom, and they did what every company should do, which is give the... | ### Review: title: Search Bar, content: Ok, I get it Apple made a change where the search bar was at the bottom and apparently it was a little popular. But at least they were smart and knew that a large part of their customers didn’t/wouldn’t want the search bar at the bottom, and they did what every company should do,... | ### Review: title: Search Bar, content: Ok, I get it Apple made a change where the search bar was at the bottom and apparently it was a little popular. But at least they were smart and knew that a large part of their customers didn’t/wouldn’t want the search bar at the bottom, and they did what every company should do,... |
There is a bug in this update. | … or at least I believe it is because why would stop this function now?, , I can’t look at product reviews through my purchase history. We were able to do so for many many years. People generally touch the 5 star column after when they open the product page to see what reviews there are but if you open the product pa... | Functionality | Review product | Negative | Functionality - Review product - Negative | ### USER: There is a bug in this update.: … or at least I believe it is because why would stop this function now?, , I can’t look at product reviews through my purchase history. We were able to do so for many many years. People generally touch the 5 star column after when they open the product page to see what review... | ### Review: title: There is a bug in this update., content: … or at least I believe it is because why would stop this function now?, , I can’t look at product reviews through my purchase history. We were able to do so for many many years. People generally touch the 5 star column after when they open the product page ... | ### Review: title: There is a bug in this update., content: … or at least I believe it is because why would stop this function now?, , I can’t look at product reviews through my purchase history. We were able to do so for many many years. People generally touch the 5 star column after when they open the product page ... |
CANT MAKE PURCHASE | I looked up the laws before i tried to purchase a stun gun for my protection and 45 out of the 50 states can have stun guns as protection because they aren’t considered a deadly weapon…im in one of those 45 states and it still wont let me deliver the stun gun to my address and it telling me to choose a different delive... | User Experience | Ordering | Negative | User Experience - Ordering - Negative | ### USER: CANT MAKE PURCHASE: I looked up the laws before i tried to purchase a stun gun for my protection and 45 out of the 50 states can have stun guns as protection because they aren’t considered a deadly weapon…im in one of those 45 states and it still wont let me deliver the stun gun to my address and it telling m... | ### Review: title: CANT MAKE PURCHASE, content: I looked up the laws before i tried to purchase a stun gun for my protection and 45 out of the 50 states can have stun guns as protection because they aren’t considered a deadly weapon…im in one of those 45 states and it still wont let me deliver the stun gun to my addres... | ### Review: title: CANT MAKE PURCHASE, content: I looked up the laws before i tried to purchase a stun gun for my protection and 45 out of the 50 states can have stun guns as protection because they aren’t considered a deadly weapon…im in one of those 45 states and it still wont let me deliver the stun gun to my addres... |
Needs Revision of Filter & Sort Options | It’s confusing when I sort items by price: low to high and my results go from 800 down to 67?? Why are hundreds of items removed simply by re-sorting them in a different order?, , When narrowing searched items down by using the filters I wish there were more options such as where Items are SHIPPED FROM-North America, C... | Interface, Interface, Interface, Interface | Sort Options, Sorting, Filter Options, Shipping Options | negative, negative, negative, negative | Interface - Sort Options - negative, Interface - Sorting - negative, Interface - Filter Options - negative, Interface - Shipping Options - negative | ### USER: Needs Revision of Filter & Sort Options: It’s confusing when I sort items by price: low to high and my results go from 800 down to 67?? Why are hundreds of items removed simply by re-sorting them in a different order?, , When narrowing searched items down by using the filters I wish there were more options su... | ### Review: title: Needs Revision of Filter & Sort Options, content: It’s confusing when I sort items by price: low to high and my results go from 800 down to 67?? Why are hundreds of items removed simply by re-sorting them in a different order?, , When narrowing searched items down by using the filters I wish there we... | ### Review: title: Needs Revision of Filter & Sort Options, content: It’s confusing when I sort items by price: low to high and my results go from 800 down to 67?? Why are hundreds of items removed simply by re-sorting them in a different order?, , When narrowing searched items down by using the filters I wish there we... |
packaging is annoying | oh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells me that if it doesn’t arrive by the 7th then i can g... | **Shipping**, **Shipping**, **Shipping**, **Shipping**, **App interface** | ETA accuracy, Communication, Refund options, Customer service, Review visibility | negative, negative, negative, negative, negative | **Shipping** - ETA accuracy - negative, **Shipping** - Communication - negative, **Shipping** - Refund options - negative, **Shipping** - Customer service - negative, **App interface** - Review visibility - negative | ### USER: packaging is annoying: oh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells me that if it doesn... | ### Review: title: packaging is annoying, content: oh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells m... | ### Review: title: packaging is annoying, content: oh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells m... |
Landscape/portrait broken/missing drop menus (again!) | I delete the app then reinstall and it looks what had been normal until 2 updates ago, drop down menu in upper left corner displays lists, account etc. Then sign in and this correct appearance only lasts as long as you keep app open, if you close then reopen app it changes to the current unusable version where everythi... | App Features | Usability | Negative | App Features - Usability - Negative | ### USER: Landscape/portrait broken/missing drop menus (again!): I delete the app then reinstall and it looks what had been normal until 2 updates ago, drop down menu in upper left corner displays lists, account etc. Then sign in and this correct appearance only lasts as long as you keep app open, if you close then reo... | ### Review: title: Landscape/portrait broken/missing drop menus (again!), content: I delete the app then reinstall and it looks what had been normal until 2 updates ago, drop down menu in upper left corner displays lists, account etc. Then sign in and this correct appearance only lasts as long as you keep app open, if ... | ### Review: title: Landscape/portrait broken/missing drop menus (again!), content: I delete the app then reinstall and it looks what had been normal until 2 updates ago, drop down menu in upper left corner displays lists, account etc. Then sign in and this correct appearance only lasts as long as you keep app open, if ... |
It’s like asking a burglar to manage your money | It’s even worse than before. Nothing has been fixed or improved. Click and switch prices are still there, clearly showing items at lower prices and when clicked they are more by any random amount they are stealing today. Functional app features are missing and cannot be searched, specially sending a gift item in an ord... | App Features, Search, Search, Search | Sending gift items, Search accuracy, Search results relevance, Search effectiveness | negative, negative, negative, negative | App Features - Sending gift items - negative, Search - Search accuracy - negative, Search - Search results relevance - negative, Search - Search effectiveness - negative | ### USER: It’s like asking a burglar to manage your money: It’s even worse than before. Nothing has been fixed or improved. Click and switch prices are still there, clearly showing items at lower prices and when clicked they are more by any random amount they are stealing today. Functional app features are missing and ... | ### Review: title: It’s like asking a burglar to manage your money, content: It’s even worse than before. Nothing has been fixed or improved. Click and switch prices are still there, clearly showing items at lower prices and when clicked they are more by any random amount they are stealing today. Functional app feature... | ### Review: title: It’s like asking a burglar to manage your money, content: It’s even worse than before. Nothing has been fixed or improved. Click and switch prices are still there, clearly showing items at lower prices and when clicked they are more by any random amount they are stealing today. Functional app feature... |
Ugh, stop taking features we like. | First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items while shopping. Please please put a little heart beside the defa... | App-Interface | star_ratings | negative | App-Interface - star_ratings - negative | ### USER: Ugh, stop taking features we like.: First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items while shopping. Pl... | ### Review: title: Ugh, stop taking features we like., content: First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items ... | ### Review: title: Ugh, stop taking features we like., content: First you took away the way “liked” items were marked listed and we could see what we already added to our default list without having to click on the item again for the 5th time just to see the heart is already clicked. It was way easier to compare items ... |
Am I having a nightmare? | I must be having a really bad dream. I dreamt that I was shopping for a mattress pad and looking through a list of options. After I view a products details, when I returned to my search I was brought back to the beginning of my search. I unable to resume searching from where I left off and I can no longer see what prod... | Search | Shopping experience | negative | Search - Shopping experience - negative | ### USER: Am I having a nightmare?: I must be having a really bad dream. I dreamt that I was shopping for a mattress pad and looking through a list of options. After I view a products details, when I returned to my search I was brought back to the beginning of my search. I unable to resume searching from where I left o... | ### Review: title: Am I having a nightmare?, content: I must be having a really bad dream. I dreamt that I was shopping for a mattress pad and looking through a list of options. After I view a products details, when I returned to my search I was brought back to the beginning of my search. I unable to resume searching f... | ### Review: title: Am I having a nightmare?, content: I must be having a really bad dream. I dreamt that I was shopping for a mattress pad and looking through a list of options. After I view a products details, when I returned to my search I was brought back to the beginning of my search. I unable to resume searching f... |
DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANY | Im only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EAT THE PACKAGES AND TEAR UP/EAT THE PRODUCT. For some reason the drivers will put... | Delivery, Delivery | Package Handling, Dog Safety | negative, negative | Delivery - Package Handling - negative, Delivery - Dog Safety - negative | ### USER: DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANY: Im only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EAT THE PACKAGES AND... | ### Review: title: DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANY, content: Im only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EA... | ### Review: title: DRIVERS WILL PUT PACKAGE NEAR DOGS IF YOU HAVE ANY, content: Im only giving this rating because this has been a three time experience. You guys took away the option of how we want our packages handled. I have a roommate with a dog who is usually in the front of the yard. Hes very friendly but will EA... |
Customer service is bad | The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides o... | Customer Service, Customer Service, Product Functionality | Response Time, Resolution, Ordering | Negative, Negative, Positive | Customer Service - Response Time - Negative, Customer Service - Resolution - Negative, Product Functionality - Ordering - Positive | ### USER: Customer service is bad: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve n... | ### Review: title: Customer service is bad, content: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 2... | ### Review: title: Customer service is bad, content: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 2... |
Best service ever | I am really happy with Fresh delivery. I started having my groceries delivered because of the virus and will keep using them because they are that good. I have never had an issue with my order. Everything is packaged beautifully. The frozen foods come in a freezer pack and they are still frozen when you get them. The ... | Delivery, Delivery, Delivery, Delivery, Produce, Produce, Produce, Produce | freshness, packaging, timeliness, temperature, freshness, quality, ripeness, selection | positive, positive, positive, positive, positive, positive, positive, positive | Delivery - freshness - positive, Delivery - packaging - positive, Delivery - timeliness - positive, Delivery - temperature - positive, Produce - freshness - positive, Produce - quality - positive, Produce - ripeness - positive, Produce - selection - positive | ### USER: Best service ever: I am really happy with Fresh delivery. I started having my groceries delivered because of the virus and will keep using them because they are that good. I have never had an issue with my order. Everything is packaged beautifully. The frozen foods come in a freezer pack and they are still f... | ### Review: title: Best service ever, content: I am really happy with Fresh delivery. I started having my groceries delivered because of the virus and will keep using them because they are that good. I have never had an issue with my order. Everything is packaged beautifully. The frozen foods come in a freezer pack an... | ### Review: title: Best service ever, content: I am really happy with Fresh delivery. I started having my groceries delivered because of the virus and will keep using them because they are that good. I have never had an issue with my order. Everything is packaged beautifully. The frozen foods come in a freezer pack an... |
Updates | The latest update (end of May 2020) is annoying to get used to. I could be in the middle of reading reviews on a specific product that I have searched long and hard for and if I leave the app for any amount of time, that item is gone and I get to search for it all over again. It doesn’t seem to do this every time thoug... | App-Review | Updates | negative | App-Review - Updates - negative | ### USER: Updates: The latest update (end of May 2020) is annoying to get used to. I could be in the middle of reading reviews on a specific product that I have searched long and hard for and if I leave the app for any amount of time, that item is gone and I get to search for it all over again. It doesn’t seem to do th... | ### Review: title: Updates, content: The latest update (end of May 2020) is annoying to get used to. I could be in the middle of reading reviews on a specific product that I have searched long and hard for and if I leave the app for any amount of time, that item is gone and I get to search for it all over again. It doe... | ### Review: title: Updates, content: The latest update (end of May 2020) is annoying to get used to. I could be in the middle of reading reviews on a specific product that I have searched long and hard for and if I leave the app for any amount of time, that item is gone and I get to search for it all over again. It doe... |
What happen to prime 2 day delivery?? | Before the pandemic and mostly during the pandemic I got packages in 1 to 2 days almost every time. Now I work for New York City transit and I deliver employees to their Staten Island warehouse. Thousands could be seen exiting and entering the building upon shift change. Thousands of vans trucks and cars and go in and ... | Delivery | delivery time | negative | Delivery - delivery time - negative | ### USER: What happen to prime 2 day delivery??: Before the pandemic and mostly during the pandemic I got packages in 1 to 2 days almost every time. Now I work for New York City transit and I deliver employees to their Staten Island warehouse. Thousands could be seen exiting and entering the building upon shift change.... | ### Review: title: What happen to prime 2 day delivery??, content: Before the pandemic and mostly during the pandemic I got packages in 1 to 2 days almost every time. Now I work for New York City transit and I deliver employees to their Staten Island warehouse. Thousands could be seen exiting and entering the building ... | ### Review: title: What happen to prime 2 day delivery??, content: Before the pandemic and mostly during the pandemic I got packages in 1 to 2 days almost every time. Now I work for New York City transit and I deliver employees to their Staten Island warehouse. Thousands could be seen exiting and entering the building ... |
This app rocks | I absolutely love my garage. I’m the family mechanic. I’m able store everyone’s vehicles and atv’s. It’s make parts quick and easy to find. It also makes shopping for accessories easier because It tell me if the accessory will fit my vehicle or not. It’s also great that I can read the reviews on the product I'm buying.... | Vehicle Storage, Vehicle Maintenance, Shopping, Shopping, Shopping, Shopping, Shopping | Storage Space, Parts Accessibility, Accessories, Accessories Compatibility, Product Reviews, Product Reviews Accessibility, Product Reviews Visual Content | positive, positive, positive, positive, positive, positive, positive | Vehicle Storage - Storage Space - positive, Vehicle Maintenance - Parts Accessibility - positive, Shopping - Accessories - positive, Shopping - Accessories Compatibility - positive, Shopping - Product Reviews - positive, Shopping - Product Reviews Accessibility - positive, Shopping - Product Reviews Visual Content - po... | ### USER: This app rocks: I absolutely love my garage. I’m the family mechanic. I’m able store everyone’s vehicles and atv’s. It’s make parts quick and easy to find. It also makes shopping for accessories easier because It tell me if the accessory will fit my vehicle or not. It’s also great that I can read the reviews ... | ### Review: title: This app rocks, content: I absolutely love my garage. I’m the family mechanic. I’m able store everyone’s vehicles and atv’s. It’s make parts quick and easy to find. It also makes shopping for accessories easier because It tell me if the accessory will fit my vehicle or not. It’s also great that I can... | ### Review: title: This app rocks, content: I absolutely love my garage. I’m the family mechanic. I’m able store everyone’s vehicles and atv’s. It’s make parts quick and easy to find. It also makes shopping for accessories easier because It tell me if the accessory will fit my vehicle or not. It’s also great that I can... |
Buggy | I have always loved this app but the latest version has been buggy. It lags a lot. Half the time when I click on the cart button there is a blank screen where the products should be that never loads. I have to close out the app and reopen it for the cart to load. This is kind of an important bug to fix because it keeps... | Bug, Bug, App, Bug, New feature, New feature, Bug, App | App, Cart, Overall, App, Buy it now button, Buy it now button, Overall, Overall | negative, negative, negative, negative, positive, positive, negative, positive | Bug - App - negative, Bug - Cart - negative, App - Overall - negative, Bug - App - negative, New feature - Buy it now button - positive, New feature - Buy it now button - positive, Bug - Overall - negative, App - Overall - positive | ### USER: Buggy: I have always loved this app but the latest version has been buggy. It lags a lot. Half the time when I click on the cart button there is a blank screen where the products should be that never loads. I have to close out the app and reopen it for the cart to load. This is kind of an important bug to fix... | ### Review: title: Buggy, content: I have always loved this app but the latest version has been buggy. It lags a lot. Half the time when I click on the cart button there is a blank screen where the products should be that never loads. I have to close out the app and reopen it for the cart to load. This is kind of an im... | ### Review: title: Buggy, content: I have always loved this app but the latest version has been buggy. It lags a lot. Half the time when I click on the cart button there is a blank screen where the products should be that never loads. I have to close out the app and reopen it for the cart to load. This is kind of an im... |
You are amazing but I wish that the owner would pay more taxes. I love your company though. | There’s so much good that you do but there’s also more that you could. I know this probably won’t get to him but. If there’s anyway that you can relate to this very grateful people there really wish that he would do more personable by panic Station Texas. I love the stuff that I’ve gotten so far although some stuff has... | Company, Company, Product | Taxes, Service, Quality | Negative, Positive, Negative | Company - Taxes - Negative, Company - Service - Positive, Product - Quality - Negative | ### USER: You are amazing but I wish that the owner would pay more taxes. I love your company though.: There’s so much good that you do but there’s also more that you could. I know this probably won’t get to him but. If there’s anyway that you can relate to this very grateful people there really wish that he would do m... | ### Review: title: You are amazing but I wish that the owner would pay more taxes. I love your company though., content: There’s so much good that you do but there’s also more that you could. I know this probably won’t get to him but. If there’s anyway that you can relate to this very grateful people there really wish ... | ### Review: title: You are amazing but I wish that the owner would pay more taxes. I love your company though., content: There’s so much good that you do but there’s also more that you could. I know this probably won’t get to him but. If there’s anyway that you can relate to this very grateful people there really wish ... |
Expecting an answer | I be having this problem that they keep suspending my account just because they want to, I already recovered once but they suspended me again and they won't let me recover it again even though I used the same information, for my first time using this app this is the worst experience possible I could've got, so much str... | App, App, App, App | Account, Recovery, Contact, Support | negative, negative, negative, negative | App - Account - negative, App - Recovery - negative, App - Contact - negative, App - Support - negative | ### USER: Expecting an answer: I be having this problem that they keep suspending my account just because they want to, I already recovered once but they suspended me again and they won't let me recover it again even though I used the same information, for my first time using this app this is the worst experience possi... | ### Review: title: Expecting an answer, content: I be having this problem that they keep suspending my account just because they want to, I already recovered once but they suspended me again and they won't let me recover it again even though I used the same information, for my first time using this app this is the wors... | ### Review: title: Expecting an answer, content: I be having this problem that they keep suspending my account just because they want to, I already recovered once but they suspended me again and they won't let me recover it again even though I used the same information, for my first time using this app this is the wors... |
Convenient but the filters are bad | I love the convenience of the app but the search filters are beyond useless. Half the time I am looking for something I end up not buying anything just because I am so frustrated and angry at the filters. Fun fact, I wear 2X tall shirts. If I filters shirts by 2X tall you know what I want to find? Try not to be shocked... | User Interface | Filters | negative | User Interface - Filters - negative | ### USER: Convenient but the filters are bad: I love the convenience of the app but the search filters are beyond useless. Half the time I am looking for something I end up not buying anything just because I am so frustrated and angry at the filters. Fun fact, I wear 2X tall shirts. If I filters shirts by 2X tall you k... | ### Review: title: Convenient but the filters are bad, content: I love the convenience of the app but the search filters are beyond useless. Half the time I am looking for something I end up not buying anything just because I am so frustrated and angry at the filters. Fun fact, I wear 2X tall shirts. If I filters shirt... | ### Review: title: Convenient but the filters are bad, content: I love the convenience of the app but the search filters are beyond useless. Half the time I am looking for something I end up not buying anything just because I am so frustrated and angry at the filters. Fun fact, I wear 2X tall shirts. If I filters shirt... |
A bug?? | I love the app and it’s very helpful but the account settings for your privacy are a bit to complicated. Also to be able to change your profile photo works but not your background photo? When I go to click the choose button of my photo I want it goes to the part where I size tho photo but no done or save button and I c... | App Settings, App Settings, App Settings | account settings, profile photo, background photo | negative, positive, negative | App Settings - account settings - negative, App Settings - profile photo - positive, App Settings - background photo - negative | ### USER: A bug??: I love the app and it’s very helpful but the account settings for your privacy are a bit to complicated. Also to be able to change your profile photo works but not your background photo? When I go to click the choose button of my photo I want it goes to the part where I size tho photo but no done or ... | ### Review: title: A bug??, content: I love the app and it’s very helpful but the account settings for your privacy are a bit to complicated. Also to be able to change your profile photo works but not your background photo? When I go to click the choose button of my photo I want it goes to the part where I size tho pho... | ### Review: title: A bug??, content: I love the app and it’s very helpful but the account settings for your privacy are a bit to complicated. Also to be able to change your profile photo works but not your background photo? When I go to click the choose button of my photo I want it goes to the part where I size tho pho... |
Last Update = Programing Fail | This last update (Jan 2022) killed this app for me. I have to rotate the app to portrait (tall) to get any buttons to work. I hate that mode and find it easer to read in widescreen. It might be ok if the app uses my iPadOS text settings. In portrait mode the text is too small even with reading glasses. I see in th... | Functionality, Functionality, Functionality, Functionality | Interface, Usability, Testing, Performance | Negative, Negative, Negative, Negative | Functionality - Interface - Negative, Functionality - Usability - Negative, Functionality - Testing - Negative, Functionality - Performance - Negative | ### USER: Last Update = Programing Fail: This last update (Jan 2022) killed this app for me. I have to rotate the app to portrait (tall) to get any buttons to work. I hate that mode and find it easer to read in widescreen. It might be ok if the app uses my iPadOS text settings. In portrait mode the text is too smal... | ### Review: title: Last Update = Programing Fail, content: This last update (Jan 2022) killed this app for me. I have to rotate the app to portrait (tall) to get any buttons to work. I hate that mode and find it easer to read in widescreen. It might be ok if the app uses my iPadOS text settings. In portrait mode th... | ### Review: title: Last Update = Programing Fail, content: This last update (Jan 2022) killed this app for me. I have to rotate the app to portrait (tall) to get any buttons to work. I hate that mode and find it easer to read in widescreen. It might be ok if the app uses my iPadOS text settings. In portrait mode th... |
Shipping Dates | Last three items (iPhone case, Shoes, Joggers.) from three different PRIME sellers have had issues with shipping. The iPhone case took 3 days before it said it will not ship and to pick a different case after 3 days. The joggers had shown up 2 to 3 days late. And the SHOES. The reason for my review: shipping said it wo... | Shipping | Shipping dates | negative | Shipping - Shipping dates - negative | ### USER: Shipping Dates: Last three items (iPhone case, Shoes, Joggers.) from three different PRIME sellers have had issues with shipping. The iPhone case took 3 days before it said it will not ship and to pick a different case after 3 days. The joggers had shown up 2 to 3 days late. And the SHOES. The reason for my r... | ### Review: title: Shipping Dates, content: Last three items (iPhone case, Shoes, Joggers.) from three different PRIME sellers have had issues with shipping. The iPhone case took 3 days before it said it will not ship and to pick a different case after 3 days. The joggers had shown up 2 to 3 days late. And the SHOES. T... | ### Review: title: Shipping Dates, content: Last three items (iPhone case, Shoes, Joggers.) from three different PRIME sellers have had issues with shipping. The iPhone case took 3 days before it said it will not ship and to pick a different case after 3 days. The joggers had shown up 2 to 3 days late. And the SHOES. T... |
My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get up | HELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve reinstalled app, changed my password, google searched, called customer service and they told me to leave a review on the App Stor... | User Interface and Functionality | Icon Bar | Negative | User Interface and Functionality - Icon Bar - Negative | ### USER: My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get up: HELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve reinstalled app, chan... | ### Review: title: My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get up, content: HELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve rei... | ### Review: title: My homepage icon bar with the home, profile and shopping cart icon as fallen and it can’t get up, content: HELP! It’s driving me crazy. A few days ago my homepage icon bar with the home, profile and shopping cart icon as fallen to the bottom of my page and I cannot move it back to the top. I’ve rei... |
Not easy or accessible shopping anymore! | New version continues to freeze device when trying to choose a category and search for daily deals now hidden! Unable to report sellers with hand sanitizer listed as soap or water container. I’ve ordered throughout the pandemic several times and I’m happy to have gotten my order. Yet, I work from home and need a new he... | App Features, App Performance, App Performance, App Performance, App Interface, App Interface | Prime Video, Search Functionality, Freeszing, Speed, Accessibility, Usability | negative, negative, negative, negative, negative, negative | App Features - Prime Video - negative, App Performance - Search Functionality - negative, App Performance - Freeszing - negative, App Performance - Speed - negative, App Interface - Accessibility - negative, App Interface - Usability - negative | ### USER: Not easy or accessible shopping anymore!: New version continues to freeze device when trying to choose a category and search for daily deals now hidden! Unable to report sellers with hand sanitizer listed as soap or water container. I’ve ordered throughout the pandemic several times and I’m happy to have gott... | ### Review: title: Not easy or accessible shopping anymore!, content: New version continues to freeze device when trying to choose a category and search for daily deals now hidden! Unable to report sellers with hand sanitizer listed as soap or water container. I’ve ordered throughout the pandemic several times and I’m ... | ### Review: title: Not easy or accessible shopping anymore!, content: New version continues to freeze device when trying to choose a category and search for daily deals now hidden! Unable to report sellers with hand sanitizer listed as soap or water container. I’ve ordered throughout the pandemic several times and I’m ... |
Should be better | No dark mode - It’s 2023. Apps with way less support don’t blind you like this one does., Search and filter search results are clunky with weak options. Let us apply global filters and give us results that apply., With as much data that apps like this have and gather, you’d think they’d know what you like, what you nee... | Interface, Interface, Recommendation, Features, Commerce, Commerce, Functionality | Search Function, Filter Function, Personalization, Interest Categories, Purchase Ease, Value, User Interface | Negative, Negative, Negative, Negative, Positive, Negative, Negative | Interface - Search Function - Negative, Interface - Filter Function - Negative, Recommendation - Personalization - Negative, Features - Interest Categories - Negative, Commerce - Purchase Ease - Positive, Commerce - Value - Negative, Functionality - User Interface - Negative | ### USER: Should be better: No dark mode - It’s 2023. Apps with way less support don’t blind you like this one does., Search and filter search results are clunky with weak options. Let us apply global filters and give us results that apply., With as much data that apps like this have and gather, you’d think they’d know... | ### Review: title: Should be better, content: No dark mode - It’s 2023. Apps with way less support don’t blind you like this one does., Search and filter search results are clunky with weak options. Let us apply global filters and give us results that apply., With as much data that apps like this have and gather, you’d... | ### Review: title: Should be better, content: No dark mode - It’s 2023. Apps with way less support don’t blind you like this one does., Search and filter search results are clunky with weak options. Let us apply global filters and give us results that apply., With as much data that apps like this have and gather, you’d... |
Please stop showing me out of stock products | The app works fine, I just have one complaint and I’m sure I’m not alone. I don’t care about out of stock products, I want to purchase things that are in stock instead of mindlessly scrolling around. Please seriously consider adding a filter for showing only in stock products. It’s frustrating looking for products that... | App Functionality, App Functionality, App Functionality | Out of stock products, In stock product filter, Essential products purchasing | negative, positive, negative | App Functionality - Out of stock products - negative, App Functionality - In stock product filter - positive, App Functionality - Essential products purchasing - negative | ### USER: Please stop showing me out of stock products: The app works fine, I just have one complaint and I’m sure I’m not alone. I don’t care about out of stock products, I want to purchase things that are in stock instead of mindlessly scrolling around. Please seriously consider adding a filter for showing only in st... | ### Review: title: Please stop showing me out of stock products, content: The app works fine, I just have one complaint and I’m sure I’m not alone. I don’t care about out of stock products, I want to purchase things that are in stock instead of mindlessly scrolling around. Please seriously consider adding a filter for ... | ### Review: title: Please stop showing me out of stock products, content: The app works fine, I just have one complaint and I’m sure I’m not alone. I don’t care about out of stock products, I want to purchase things that are in stock instead of mindlessly scrolling around. Please seriously consider adding a filter for ... |
Bad experience | Yes just like everyone the app is great but I have some major issues to air out. I recently ordered for items that all said would be delivered by today if I ordered within 2 hrs which I did. Wake up this morning and non of my packages would be in like it said. Contacted customer service and was told the delivery date c... | Delivery, Customer service | Delivery date, Support | negative, negative | Delivery - Delivery date - negative, Customer service - Support - negative | ### USER: Bad experience: Yes just like everyone the app is great but I have some major issues to air out. I recently ordered for items that all said would be delivered by today if I ordered within 2 hrs which I did. Wake up this morning and non of my packages would be in like it said. Contacted customer service and wa... | ### Review: title: Bad experience, content: Yes just like everyone the app is great but I have some major issues to air out. I recently ordered for items that all said would be delivered by today if I ordered within 2 hrs which I did. Wake up this morning and non of my packages would be in like it said. Contacted custo... | ### Review: title: Bad experience, content: Yes just like everyone the app is great but I have some major issues to air out. I recently ordered for items that all said would be delivered by today if I ordered within 2 hrs which I did. Wake up this morning and non of my packages would be in like it said. Contacted custo... |
Bad updates... Walmart app is easier to shop on. | Amazon’s app used to be very simple and easy to use. Now it’s hard to navigate and there’s so many shady companies that are allowed to sell that it’s annoying. I searched for “outdoor chairs” and filtered it to sort from price low to high. I expected to find those cheapo plastic outdoor chairs at the top of the list, b... | Shopping, Shopping, Shopping, Shopping, Shopping | Display, Filter, Product Selection, Navigation, Results | Negative, Negative, Negative, Negative, Negative | Shopping - Display - Negative, Shopping - Filter - Negative, Shopping - Product Selection - Negative, Shopping - Navigation - Negative, Shopping - Results - Negative | ### USER: Bad updates... Walmart app is easier to shop on.: Amazon’s app used to be very simple and easy to use. Now it’s hard to navigate and there’s so many shady companies that are allowed to sell that it’s annoying. I searched for “outdoor chairs” and filtered it to sort from price low to high. I expected to find t... | ### Review: title: Bad updates... Walmart app is easier to shop on., content: Amazon’s app used to be very simple and easy to use. Now it’s hard to navigate and there’s so many shady companies that are allowed to sell that it’s annoying. I searched for “outdoor chairs” and filtered it to sort from price low to high. I ... | ### Review: title: Bad updates... Walmart app is easier to shop on., content: Amazon’s app used to be very simple and easy to use. Now it’s hard to navigate and there’s so many shady companies that are allowed to sell that it’s annoying. I searched for “outdoor chairs” and filtered it to sort from price low to high. I ... |
Not very app like and not very browser like either | This so called app is confused when used on the Apple Mini. It acts a little like the app on my iPhone and yet I can’t share products like I can from my phone. , It also acts like I’m using a browser by allowing me to “zoom in” to get a closer look at images as if I were on the browser., What I would like to see is t... | App Usability, App Usability, App Usability, App Usability, App Usability | zoom in, ability to share, full picture view, finger not in the way, text on Apple Mini | neutral, negative, positive, positive, positive | App Usability - zoom in - neutral, App Usability - ability to share - negative, App Usability - full picture view - positive, App Usability - finger not in the way - positive, App Usability - text on Apple Mini - positive | ### USER: Not very app like and not very browser like either: This so called app is confused when used on the Apple Mini. It acts a little like the app on my iPhone and yet I can’t share products like I can from my phone. , It also acts like I’m using a browser by allowing me to “zoom in” to get a closer look at imag... | ### Review: title: Not very app like and not very browser like either, content: This so called app is confused when used on the Apple Mini. It acts a little like the app on my iPhone and yet I can’t share products like I can from my phone. , It also acts like I’m using a browser by allowing me to “zoom in” to get a c... | ### Review: title: Not very app like and not very browser like either, content: This so called app is confused when used on the Apple Mini. It acts a little like the app on my iPhone and yet I can’t share products like I can from my phone. , It also acts like I’m using a browser by allowing me to “zoom in” to get a c... |
Horrible Customer service | So I tried to change my phone number multiple times on the app even went on but on my website and could not get to work. Contact customer port because it tells you to do that and then when you get a hold of someone they tell you that they cannot change your phone number for you or anything like that and when you tell t... | Customer Service | Change Phone Number | negative | Customer Service - Change Phone Number - negative | ### USER: Horrible Customer service: So I tried to change my phone number multiple times on the app even went on but on my website and could not get to work. Contact customer port because it tells you to do that and then when you get a hold of someone they tell you that they cannot change your phone number for you or a... | ### Review: title: Horrible Customer service, content: So I tried to change my phone number multiple times on the app even went on but on my website and could not get to work. Contact customer port because it tells you to do that and then when you get a hold of someone they tell you that they cannot change your phone n... | ### Review: title: Horrible Customer service, content: So I tried to change my phone number multiple times on the app even went on but on my website and could not get to work. Contact customer port because it tells you to do that and then when you get a hold of someone they tell you that they cannot change your phone n... |
a company with so much money makes such a horrible app | This is such a horrible app. If you look for things ordered by price it only shows you a few pages then cuts short - I was looking at drawer handles and it only showed options up to $2.00 when I had it show from least to most expensive. It also doesn’t let me refine the price it just has set options the first option be... | Features | price | negative | Features - price - negative | ### USER: a company with so much money makes such a horrible app: This is such a horrible app. If you look for things ordered by price it only shows you a few pages then cuts short - I was looking at drawer handles and it only showed options up to $2.00 when I had it show from least to most expensive. It also doesn’t l... | ### Review: title: a company with so much money makes such a horrible app, content: This is such a horrible app. If you look for things ordered by price it only shows you a few pages then cuts short - I was looking at drawer handles and it only showed options up to $2.00 when I had it show from least to most expensive.... | ### Review: title: a company with so much money makes such a horrible app, content: This is such a horrible app. If you look for things ordered by price it only shows you a few pages then cuts short - I was looking at drawer handles and it only showed options up to $2.00 when I had it show from least to most expensive.... |
Unfair | Im a 13 year old and my parents have given me permission to order stuff with my allowance, but the thing that isn’t fair is that I have to return an item to get a refund. I recently got a defective/non working charger and i have to DROP IT OFF at a shop in order to get a refund, I'm a kid, I don't have a car my parents... | Refund Process | Refund | Negative | Refund Process - Refund - Negative | ### USER: Unfair: Im a 13 year old and my parents have given me permission to order stuff with my allowance, but the thing that isn’t fair is that I have to return an item to get a refund. I recently got a defective/non working charger and i have to DROP IT OFF at a shop in order to get a refund, I'm a kid, I don't hav... | ### Review: title: Unfair, content: Im a 13 year old and my parents have given me permission to order stuff with my allowance, but the thing that isn’t fair is that I have to return an item to get a refund. I recently got a defective/non working charger and i have to DROP IT OFF at a shop in order to get a refund, I'm ... | ### Review: title: Unfair, content: Im a 13 year old and my parents have given me permission to order stuff with my allowance, but the thing that isn’t fair is that I have to return an item to get a refund. I recently got a defective/non working charger and i have to DROP IT OFF at a shop in order to get a refund, I'm ... |
Deceptive pricing practices | Nice app but I hate how it’s like they’re modeling their pricing similar to how airlines price their tickets. Price will fluctuate depending on when you search and how it’s one price one minute and then the prices will change again when you decide to take a second look 10 min later. They know you’re interested in the i... | Pricing, Policy | Price, Return policy | negative, negative | Pricing - Price - negative, Policy - Return policy - negative | ### USER: Deceptive pricing practices: Nice app but I hate how it’s like they’re modeling their pricing similar to how airlines price their tickets. Price will fluctuate depending on when you search and how it’s one price one minute and then the prices will change again when you decide to take a second look 10 min late... | ### Review: title: Deceptive pricing practices, content: Nice app but I hate how it’s like they’re modeling their pricing similar to how airlines price their tickets. Price will fluctuate depending on when you search and how it’s one price one minute and then the prices will change again when you decide to take a secon... | ### Review: title: Deceptive pricing practices, content: Nice app but I hate how it’s like they’re modeling their pricing similar to how airlines price their tickets. Price will fluctuate depending on when you search and how it’s one price one minute and then the prices will change again when you decide to take a secon... |
I hate having search & back arrow on the bottom of iPhone 13 Pro plus! | I don’t like having the back arrow & search at the bottom. My phone is too big & heavy to easily use the stuff at the bottom. If I try to use my left thumb, my only phone flips off my hand most of the time. , , I usually keep my right hand closer to the top when scrolling. And I spend way too much time “bored scrolling... | UI/UX, UI/UX | Navigation, Ease of use | Negative, Negative | UI/UX - Navigation - Negative, UI/UX - Ease of use - Negative | ### USER: I hate having search & back arrow on the bottom of iPhone 13 Pro plus!: I don’t like having the back arrow & search at the bottom. My phone is too big & heavy to easily use the stuff at the bottom. If I try to use my left thumb, my only phone flips off my hand most of the time. , , I usually keep my right han... | ### Review: title: I hate having search & back arrow on the bottom of iPhone 13 Pro plus!, content: I don’t like having the back arrow & search at the bottom. My phone is too big & heavy to easily use the stuff at the bottom. If I try to use my left thumb, my only phone flips off my hand most of the time. , , I usually... | ### Review: title: I hate having search & back arrow on the bottom of iPhone 13 Pro plus!, content: I don’t like having the back arrow & search at the bottom. My phone is too big & heavy to easily use the stuff at the bottom. If I try to use my left thumb, my only phone flips off my hand most of the time. , , I usually... |
Please put back OPEN ORDER filter! | LOVEEE this app. I literally use it every day. But lately I’ve noticed that you have removed the OPEN ORDER choice on the filter tab of orders. I really need that…I have a lot of pre-orders of video games and what-not. Sometimes they are so far back, that scrolling through my order history would take way too long. It’s... | App Features | OPEN ORDER filter | negative | App Features - OPEN ORDER filter - negative | ### USER: Please put back OPEN ORDER filter!: LOVEEE this app. I literally use it every day. But lately I’ve noticed that you have removed the OPEN ORDER choice on the filter tab of orders. I really need that…I have a lot of pre-orders of video games and what-not. Sometimes they are so far back, that scrolling through ... | ### Review: title: Please put back OPEN ORDER filter!, content: LOVEEE this app. I literally use it every day. But lately I’ve noticed that you have removed the OPEN ORDER choice on the filter tab of orders. I really need that…I have a lot of pre-orders of video games and what-not. Sometimes they are so far back, that ... | ### Review: title: Please put back OPEN ORDER filter!, content: LOVEEE this app. I literally use it every day. But lately I’ve noticed that you have removed the OPEN ORDER choice on the filter tab of orders. I really need that…I have a lot of pre-orders of video games and what-not. Sometimes they are so far back, that ... |
A Span of Moments | An action packed historical novel full of interesting twists and turns! To be up front written by my brother, Robert Beech, about things he learned in his life. His knowledge runs the gambit of growing up in West and Southwest Florida. We grew up fishing and crabbing together and loving the old west culture of Flori... | Book, Book | Writing, Content | positive, positive | Book - Writing - positive, Book - Content - positive | ### USER: A Span of Moments: An action packed historical novel full of interesting twists and turns! To be up front written by my brother, Robert Beech, about things he learned in his life. His knowledge runs the gambit of growing up in West and Southwest Florida. We grew up fishing and crabbing together and loving ... | ### Review: title: A Span of Moments, content: An action packed historical novel full of interesting twists and turns! To be up front written by my brother, Robert Beech, about things he learned in his life. His knowledge runs the gambit of growing up in West and Southwest Florida. We grew up fishing and crabbing to... | ### Review: title: A Span of Moments, content: An action packed historical novel full of interesting twists and turns! To be up front written by my brother, Robert Beech, about things he learned in his life. His knowledge runs the gambit of growing up in West and Southwest Florida. We grew up fishing and crabbing to... |
My experience and opinion | Some items don’t arrive in the timely manner that they are indicated. Some items are missing parts and are not the quality item they appear to be or described to be. Some items are missing parts, such as screws, etc.. Having said that a lot of what I purchase are imports, and that’s the reason they’re cheaper to begin ... | Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Shopping Experience, Product | Timely Delivery, Product Quality, Product Quality, Product Quality, Pricing, Satisfaction, Main Shopping Source, Made in USA Availability | Negative, Negative, Negative, Negative, Positive, Negative, Positive, Positive | Shopping Experience - Timely Delivery - Negative, Shopping Experience - Product Quality - Negative, Shopping Experience - Product Quality - Negative, Shopping Experience - Product Quality - Negative, Shopping Experience - Pricing - Positive, Shopping Experience - Satisfaction - Negative, Shopping Experience - Main Shop... | ### USER: My experience and opinion: Some items don’t arrive in the timely manner that they are indicated. Some items are missing parts and are not the quality item they appear to be or described to be. Some items are missing parts, such as screws, etc.. Having said that a lot of what I purchase are imports, and that’s... | ### Review: title: My experience and opinion, content: Some items don’t arrive in the timely manner that they are indicated. Some items are missing parts and are not the quality item they appear to be or described to be. Some items are missing parts, such as screws, etc.. Having said that a lot of what I purchase are i... | ### Review: title: My experience and opinion, content: Some items don’t arrive in the timely manner that they are indicated. Some items are missing parts and are not the quality item they appear to be or described to be. Some items are missing parts, such as screws, etc.. Having said that a lot of what I purchase are i... |
Reviews never process or they take forever ... | Some reviews submitted via the app are now taking upwards of FOUR months to process. Ridiculous! The review icons have an image of the item but you can't click on it to see the actual item like you used to be able to do. That made reordering so much easier. Now all you can do is read your own review but you can't click... | User Interface, User Interface, Functionality, Functionality, Responsiveness, Functionality | Review Icons, Menu structure, Review processing time, Findability, Order help, Image click | Negative, Negative, Negative, Negative, Negative, Negative | User Interface - Review Icons - Negative, User Interface - Menu structure - Negative, Functionality - Review processing time - Negative, Functionality - Findability - Negative, Responsiveness - Order help - Negative, Functionality - Image click - Negative | ### USER: Reviews never process or they take forever ...: Some reviews submitted via the app are now taking upwards of FOUR months to process. Ridiculous! The review icons have an image of the item but you can't click on it to see the actual item like you used to be able to do. That made reordering so much easier. Now ... | ### Review: title: Reviews never process or they take forever ..., content: Some reviews submitted via the app are now taking upwards of FOUR months to process. Ridiculous! The review icons have an image of the item but you can't click on it to see the actual item like you used to be able to do. That made reordering so... | ### Review: title: Reviews never process or they take forever ..., content: Some reviews submitted via the app are now taking upwards of FOUR months to process. Ridiculous! The review icons have an image of the item but you can't click on it to see the actual item like you used to be able to do. That made reordering so... |
Slow and Flaky | I remember the days of computers running as slow as this app. Back then, we were just thrilled with our new “in home” adventure. Now, however, we are used to snappy processing. Waiting for screens to load and searches to take forever isn’t something I want to do when my browser on my phone is so much faster. The ONLY r... | App Functionality, App Functionality | Speed, Chat | Negative, Positive | App Functionality - Speed - Negative, App Functionality - Chat - Positive | ### USER: Slow and Flaky: I remember the days of computers running as slow as this app. Back then, we were just thrilled with our new “in home” adventure. Now, however, we are used to snappy processing. Waiting for screens to load and searches to take forever isn’t something I want to do when my browser on my phone is ... | ### Review: title: Slow and Flaky, content: I remember the days of computers running as slow as this app. Back then, we were just thrilled with our new “in home” adventure. Now, however, we are used to snappy processing. Waiting for screens to load and searches to take forever isn’t something I want to do when my brows... | ### Review: title: Slow and Flaky, content: I remember the days of computers running as slow as this app. Back then, we were just thrilled with our new “in home” adventure. Now, however, we are used to snappy processing. Waiting for screens to load and searches to take forever isn’t something I want to do when my brows... |
To fast cancellation success make it slower | I wanted AirPods today so I checked and I accidentally clicked the cancellation I wanted to cancel the cancellation request but you guys accepted the cancellation to quickly thanks a lot now I have to wait AGAIN until I get my AirPods it should take at least 1 hour until the cancellation is a success not the same minut... | E-commerce, E-commerce, Service | Cancellation, Delivery, Responsiveness | Negative, Negative, Negative | E-commerce - Cancellation - Negative, E-commerce - Delivery - Negative, Service - Responsiveness - Negative | ### USER: To fast cancellation success make it slower: I wanted AirPods today so I checked and I accidentally clicked the cancellation I wanted to cancel the cancellation request but you guys accepted the cancellation to quickly thanks a lot now I have to wait AGAIN until I get my AirPods it should take at least 1 hour... | ### Review: title: To fast cancellation success make it slower, content: I wanted AirPods today so I checked and I accidentally clicked the cancellation I wanted to cancel the cancellation request but you guys accepted the cancellation to quickly thanks a lot now I have to wait AGAIN until I get my AirPods it should ta... | ### Review: title: To fast cancellation success make it slower, content: I wanted AirPods today so I checked and I accidentally clicked the cancellation I wanted to cancel the cancellation request but you guys accepted the cancellation to quickly thanks a lot now I have to wait AGAIN until I get my AirPods it should ta... |
Saved For Later list scroll broken | Saved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to freeze, duplicate and/or missing items, and t... | App-Usage | Saved For Later list | negative | App-Usage - Saved For Later list - negative | ### USER: Saved For Later list scroll broken: Saved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is causing the screen to... | ### Review: title: Saved For Later list scroll broken, content: Saved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is cau... | ### Review: title: Saved For Later list scroll broken, content: Saved For Later list scroll broken. Inserts recommendations into the middle of my saved for later list, then pauses while it tries to load more of my list *above* the recommendations, while I am fighting to scroll down past the recommendations. This is cau... |
Still lots of bugs | The two biggest:, 1. Can’t print a return shipping label from the app when sending something back - the “print” button has completely disappeared recently and the only way to print is to take screenshots of the label and packing slip and print from photos, which is super annoying. , 2. Can’t “x” out the search terms to... | Functionality, Functionality | Print shipping label, Search terms | Negative, Negative | Functionality - Print shipping label - Negative, Functionality - Search terms - Negative | ### USER: Still lots of bugs: The two biggest:, 1. Can’t print a return shipping label from the app when sending something back - the “print” button has completely disappeared recently and the only way to print is to take screenshots of the label and packing slip and print from photos, which is super annoying. , 2. Can... | ### Review: title: Still lots of bugs, content: The two biggest:, 1. Can’t print a return shipping label from the app when sending something back - the “print” button has completely disappeared recently and the only way to print is to take screenshots of the label and packing slip and print from photos, which is super ... | ### Review: title: Still lots of bugs, content: The two biggest:, 1. Can’t print a return shipping label from the app when sending something back - the “print” button has completely disappeared recently and the only way to print is to take screenshots of the label and packing slip and print from photos, which is super ... |
Delivery date lies | I can’t speak for all products you order but I’ve consistently for the last few months have been getting packages arriving past their date most I don’t complain about because they weren’t needed right away but on the handful of orders that were I would order with next day shipping because I have prime it’s free but if ... | Delivery | delivery | negative | Delivery - delivery - negative | ### USER: Delivery date lies: I can’t speak for all products you order but I’ve consistently for the last few months have been getting packages arriving past their date most I don’t complain about because they weren’t needed right away but on the handful of orders that were I would order with next day shipping because ... | ### Review: title: Delivery date lies, content: I can’t speak for all products you order but I’ve consistently for the last few months have been getting packages arriving past their date most I don’t complain about because they weren’t needed right away but on the handful of orders that were I would order with next day... | ### Review: title: Delivery date lies, content: I can’t speak for all products you order but I’ve consistently for the last few months have been getting packages arriving past their date most I don’t complain about because they weren’t needed right away but on the handful of orders that were I would order with next day... |
Decent app but why ask for delivery review if I can’t make comments | We’ve had problems with drivers dropping packages in front of our cars instead of the well-lit porch. They also walk up our yard and through our gardens. We put up a fence to stop that. Each delivery can have a thumbs up or down rating, but I want to provide comments to explain the rating. Yesterday the driver drop... | Delivery, Delivery, Delivery, Delivery, Delivery | Driver Behavior, Delivery Process, Comment Feature, Package Location, Driver Care | Negative, Negative, Negative, Negative, Negative | Delivery - Driver Behavior - Negative, Delivery - Delivery Process - Negative, Delivery - Comment Feature - Negative, Delivery - Package Location - Negative, Delivery - Driver Care - Negative | ### USER: Decent app but why ask for delivery review if I can’t make comments: We’ve had problems with drivers dropping packages in front of our cars instead of the well-lit porch. They also walk up our yard and through our gardens. We put up a fence to stop that. Each delivery can have a thumbs up or down rating, b... | ### Review: title: Decent app but why ask for delivery review if I can’t make comments, content: We’ve had problems with drivers dropping packages in front of our cars instead of the well-lit porch. They also walk up our yard and through our gardens. We put up a fence to stop that. Each delivery can have a thumbs up... | ### Review: title: Decent app but why ask for delivery review if I can’t make comments, content: We’ve had problems with drivers dropping packages in front of our cars instead of the well-lit porch. They also walk up our yard and through our gardens. We put up a fence to stop that. Each delivery can have a thumbs up... |
Please add notification for Whole Foods messages | Update: Still no notification, , Original Review:, , No notification for Whole Foods when shopper send messages in regards to order. You'll only see the messages when you go under order details and look. The shopper needs approval for substitution or to process a refund. I wouldn't get notifications for those messag... | App, App, App | Notification, Substitution approval, Refund approval | Negative, Negative, Negative | App - Notification - Negative, App - Substitution approval - Negative, App - Refund approval - Negative | ### USER: Please add notification for Whole Foods messages: Update: Still no notification, , Original Review:, , No notification for Whole Foods when shopper send messages in regards to order. You'll only see the messages when you go under order details and look. The shopper needs approval for substitution or to proc... | ### Review: title: Please add notification for Whole Foods messages, content: Update: Still no notification, , Original Review:, , No notification for Whole Foods when shopper send messages in regards to order. You'll only see the messages when you go under order details and look. The shopper needs approval for subst... | ### Review: title: Please add notification for Whole Foods messages, content: Update: Still no notification, , Original Review:, , No notification for Whole Foods when shopper send messages in regards to order. You'll only see the messages when you go under order details and look. The shopper needs approval for subst... |
Functionality continues to degrade with each update. | The app has been streamlined overtime to narrow the departments and products you are likely searching for in order to make your shopping simpler and faster. Unfortunately, the predictions aren’t very good, and the streamlining removed most links to the departments the prediction algorithm ruled out so you can’t get to... | Functionality | User Interface | negative | Functionality - User Interface - negative | ### USER: Functionality continues to degrade with each update.: The app has been streamlined overtime to narrow the departments and products you are likely searching for in order to make your shopping simpler and faster. Unfortunately, the predictions aren’t very good, and the streamlining removed most links to the de... | ### Review: title: Functionality continues to degrade with each update., content: The app has been streamlined overtime to narrow the departments and products you are likely searching for in order to make your shopping simpler and faster. Unfortunately, the predictions aren’t very good, and the streamlining removed mo... | ### Review: title: Functionality continues to degrade with each update., content: The app has been streamlined overtime to narrow the departments and products you are likely searching for in order to make your shopping simpler and faster. Unfortunately, the predictions aren’t very good, and the streamlining removed mo... |
Hate the new update-search bar at the bottom | I hold my phone with my right hand and use my thumb to scroll. My thumb goes from the bottom to the top to do this as does anyone else scrolling on this app. Worth the search bar at the bottom, sometimes I accidentally hit the search bar. When I am trying to search, I click on the search bar and my key pad pops up on t... | UI, Function, Function | Search Bar, Search Bar, Autocorrect | Negative, Negative, Negative | UI - Search Bar - Negative, Function - Search Bar - Negative, Function - Autocorrect - Negative | ### USER: Hate the new update-search bar at the bottom: I hold my phone with my right hand and use my thumb to scroll. My thumb goes from the bottom to the top to do this as does anyone else scrolling on this app. Worth the search bar at the bottom, sometimes I accidentally hit the search bar. When I am trying to searc... | ### Review: title: Hate the new update-search bar at the bottom, content: I hold my phone with my right hand and use my thumb to scroll. My thumb goes from the bottom to the top to do this as does anyone else scrolling on this app. Worth the search bar at the bottom, sometimes I accidentally hit the search bar. When I ... | ### Review: title: Hate the new update-search bar at the bottom, content: I hold my phone with my right hand and use my thumb to scroll. My thumb goes from the bottom to the top to do this as does anyone else scrolling on this app. Worth the search bar at the bottom, sometimes I accidentally hit the search bar. When I ... |
Use to work perfect, not so much anymore. | For months now, I’ve noticed a few buttons that would not work, i.e. the back button when looking at photos. I’ve waited patiently hoping these would get resolved, but instead, the app is getting worse. There are more buttons and functions that just don’t work. The wish list tray doesn’t load everything I have in my li... | App Interface, App Interface, App Interface | Web page loading, Button, Search | negative, negative, negative | App Interface - Web page loading - negative, App Interface - Button - negative, App Interface - Search - negative | ### USER: Use to work perfect, not so much anymore.: For months now, I’ve noticed a few buttons that would not work, i.e. the back button when looking at photos. I’ve waited patiently hoping these would get resolved, but instead, the app is getting worse. There are more buttons and functions that just don’t work. The w... | ### Review: title: Use to work perfect, not so much anymore., content: For months now, I’ve noticed a few buttons that would not work, i.e. the back button when looking at photos. I’ve waited patiently hoping these would get resolved, but instead, the app is getting worse. There are more buttons and functions that just... | ### Review: title: Use to work perfect, not so much anymore., content: For months now, I’ve noticed a few buttons that would not work, i.e. the back button when looking at photos. I’ve waited patiently hoping these would get resolved, but instead, the app is getting worse. There are more buttons and functions that just... |
What happend to the wish list? | I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing paint colors and could see them right there side by side now no ... | App Features, App Features | Wish List, Layout | Negative, Negative | App Features - Wish List - Negative, App Features - Layout - Negative | ### USER: What happend to the wish list?: I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing paint colors and could... | ### Review: title: What happend to the wish list?, content: I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing pain... | ### Review: title: What happend to the wish list?, content: I really don’t like this new version. It wasn’t broke why fix it? What happened to the drag and drop for the wish list? It made it really easy to look through and go back without having leave the current page to go and select the wishlist. I was comparing pain... |
Wish lists | Would like for the wish lists to go back to the way they used to be. Used to when an item was purchased it was removed from the list. Now they remain there. Here is my complaint - my friend and I were purchasing items from a mutual friends wish list, in which I made purchases in June, she made purchases about three wee... | Shopping | Wishlist | Negative | Shopping - Wishlist - Negative | ### USER: Wish lists: Would like for the wish lists to go back to the way they used to be. Used to when an item was purchased it was removed from the list. Now they remain there. Here is my complaint - my friend and I were purchasing items from a mutual friends wish list, in which I made purchases in June, she made pur... | ### Review: title: Wish lists, content: Would like for the wish lists to go back to the way they used to be. Used to when an item was purchased it was removed from the list. Now they remain there. Here is my complaint - my friend and I were purchasing items from a mutual friends wish list, in which I made purchases in ... | ### Review: title: Wish lists, content: Would like for the wish lists to go back to the way they used to be. Used to when an item was purchased it was removed from the list. Now they remain there. Here is my complaint - my friend and I were purchasing items from a mutual friends wish list, in which I made purchases in ... |
Videos not working | The app itself is good, but lately all videos are unplayable. This includes both videos included in the item descriptions/photos as well as the video reviews attached at the bottom. All I get is a white screen with the text “Still Loading” at the top., , This must be fixed ASAP as it is actively halting me from buying ... | Functionality, Content | Videos, Reviews | negative, negative | Functionality - Videos - negative, Content - Reviews - negative | ### USER: Videos not working: The app itself is good, but lately all videos are unplayable. This includes both videos included in the item descriptions/photos as well as the video reviews attached at the bottom. All I get is a white screen with the text “Still Loading” at the top., , This must be fixed ASAP as it is ac... | ### Review: title: Videos not working, content: The app itself is good, but lately all videos are unplayable. This includes both videos included in the item descriptions/photos as well as the video reviews attached at the bottom. All I get is a white screen with the text “Still Loading” at the top., , This must be fixe... | ### Review: title: Videos not working, content: The app itself is good, but lately all videos are unplayable. This includes both videos included in the item descriptions/photos as well as the video reviews attached at the bottom. All I get is a white screen with the text “Still Loading” at the top., , This must be fixe... |
Great work | This website is amazing, you can save things easily and check out easily it's super great for last minute things or late work because things arrive within a day. It's super easy to find what you need, because everything is categorized. You can put things in the save for later category to check out later. It's super eas... | Category, Category, Category, Category, Category, Category | Usability, Functionality, Timeliness, Inventory, Price, Quality | Positive, Positive, Positive, Positive, Positive, Positive | Category - Usability - Positive, Category - Functionality - Positive, Category - Timeliness - Positive, Category - Inventory - Positive, Category - Price - Positive, Category - Quality - Positive | ### USER: Great work: This website is amazing, you can save things easily and check out easily it's super great for last minute things or late work because things arrive within a day. It's super easy to find what you need, because everything is categorized. You can put things in the save for later category to check out... | ### Review: title: Great work, content: This website is amazing, you can save things easily and check out easily it's super great for last minute things or late work because things arrive within a day. It's super easy to find what you need, because everything is categorized. You can put things in the save for later cat... | ### Review: title: Great work, content: This website is amazing, you can save things easily and check out easily it's super great for last minute things or late work because things arrive within a day. It's super easy to find what you need, because everything is categorized. You can put things in the save for later cat... |
Useless for searching and filtering. | I now can’t stand this app anymore!, I’ve been using this app for a long time and used to really like it. Not anymore!, Every time and I mean EVERY TIME I use it now to search for an item it “wacks out”., I do a search for an item and I get a page showing my results. I then filter my results to narrow the choices. I t... | App, App, App | Functionality, Search, Usability | Negative, Negative, Negative | App - Functionality - Negative, App - Search - Negative, App - Usability - Negative | ### USER: Useless for searching and filtering.: I now can’t stand this app anymore!, I’ve been using this app for a long time and used to really like it. Not anymore!, Every time and I mean EVERY TIME I use it now to search for an item it “wacks out”., I do a search for an item and I get a page showing my results. I t... | ### Review: title: Useless for searching and filtering., content: I now can’t stand this app anymore!, I’ve been using this app for a long time and used to really like it. Not anymore!, Every time and I mean EVERY TIME I use it now to search for an item it “wacks out”., I do a search for an item and I get a page showi... | ### Review: title: Useless for searching and filtering., content: I now can’t stand this app anymore!, I’ve been using this app for a long time and used to really like it. Not anymore!, Every time and I mean EVERY TIME I use it now to search for an item it “wacks out”., I do a search for an item and I get a page showi... |
Deleted all of my saved lists | I had multiple lists for backpacking, health, etc. when I downloaded this app it deleted every Single one. Can’t find 60% of all the items I had, also deleted all my previous orders so I can’t even track my packages anymore or reorder things. The app crashes often and also I am 99% sure that they gave my # to telemarke... | Functionality, Functionality, Functionality, Privacy, Overall | List Management, Order Tracking, Crashing, Spam Calls, Overall Experience | Negative, Negative, Negative, Negative, Negative | Functionality - List Management - Negative, Functionality - Order Tracking - Negative, Functionality - Crashing - Negative, Privacy - Spam Calls - Negative, Overall - Overall Experience - Negative | ### USER: Deleted all of my saved lists: I had multiple lists for backpacking, health, etc. when I downloaded this app it deleted every Single one. Can’t find 60% of all the items I had, also deleted all my previous orders so I can’t even track my packages anymore or reorder things. The app crashes often and also I am ... | ### Review: title: Deleted all of my saved lists, content: I had multiple lists for backpacking, health, etc. when I downloaded this app it deleted every Single one. Can’t find 60% of all the items I had, also deleted all my previous orders so I can’t even track my packages anymore or reorder things. The app crashes of... | ### Review: title: Deleted all of my saved lists, content: I had multiple lists for backpacking, health, etc. when I downloaded this app it deleted every Single one. Can’t find 60% of all the items I had, also deleted all my previous orders so I can’t even track my packages anymore or reorder things. The app crashes of... |
App periodically flashes to a white screen | While attempting to view and scroll through the detail of a product, either from my saved products or from a new search, the app will periodically flash to a blank white screen, and just stay there. If I hit the back arrow, instead of returning to the product that I was trying to view, the app either returns me to the ... | App | Functionality | negative | App - Functionality - negative | ### USER: App periodically flashes to a white screen: While attempting to view and scroll through the detail of a product, either from my saved products or from a new search, the app will periodically flash to a blank white screen, and just stay there. If I hit the back arrow, instead of returning to the product that I... | ### Review: title: App periodically flashes to a white screen, content: While attempting to view and scroll through the detail of a product, either from my saved products or from a new search, the app will periodically flash to a blank white screen, and just stay there. If I hit the back arrow, instead of returning to ... | ### Review: title: App periodically flashes to a white screen, content: While attempting to view and scroll through the detail of a product, either from my saved products or from a new search, the app will periodically flash to a blank white screen, and just stay there. If I hit the back arrow, instead of returning to ... |
Fix ISSUES | App used to work great! Now there are tons of things that will annoy someone! For instance. You are scrolling through and there are over 1,000 results, you sort by price, automatically there’s on 23? What happened to the rest? Why does it log me out ALL THE TIME? It’s my personal phone with my personal password on it ... | App Usability, App Usability, App Usability, App Usability | Scrolling, Logging Out, Pagination, Interface | negative, negative, negative, negative | App Usability - Scrolling - negative, App Usability - Logging Out - negative, App Usability - Pagination - negative, App Usability - Interface - negative | ### USER: Fix ISSUES: App used to work great! Now there are tons of things that will annoy someone! For instance. You are scrolling through and there are over 1,000 results, you sort by price, automatically there’s on 23? What happened to the rest? Why does it log me out ALL THE TIME? It’s my personal phone with my pe... | ### Review: title: Fix ISSUES, content: App used to work great! Now there are tons of things that will annoy someone! For instance. You are scrolling through and there are over 1,000 results, you sort by price, automatically there’s on 23? What happened to the rest? Why does it log me out ALL THE TIME? It’s my persona... | ### Review: title: Fix ISSUES, content: App used to work great! Now there are tons of things that will annoy someone! For instance. You are scrolling through and there are over 1,000 results, you sort by price, automatically there’s on 23? What happened to the rest? Why does it log me out ALL THE TIME? It’s my persona... |
So disappointed . Read this! | They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two identical charges, they say “oh ok I see” it turns out they we... | Operations | Customer Service | Negative | Operations - Customer Service - Negative | ### USER: So disappointed . Read this!: They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two identical charges, the... | ### Review: title: So disappointed . Read this!, content: They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two iden... | ### Review: title: So disappointed . Read this!, content: They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two iden... |
In need of a bug fix | Recently began to have trouble with items loading. I’ll get a blank screen, not even the cute animals saying uh oh! I was also trying to get into a private list and it wouldn’t respond to the action at all, froze and then said there was an error opening the list. I have taken screenshots if needed to help fix the probl... | Features, Features, Features, Features, Features, Features, Price, Availability | Bug, Loading, Loading, Screen, Response, Screen, Price, Availability | negative, negative, negative, negative, negative, negative, negative, negative | Features - Bug - negative, Features - Loading - negative, Features - Loading - negative, Features - Screen - negative, Features - Response - negative, Features - Screen - negative, Price - Price - negative, Availability - Availability - negative | ### USER: In need of a bug fix: Recently began to have trouble with items loading. I’ll get a blank screen, not even the cute animals saying uh oh! I was also trying to get into a private list and it wouldn’t respond to the action at all, froze and then said there was an error opening the list. I have taken screenshots... | ### Review: title: In need of a bug fix, content: Recently began to have trouble with items loading. I’ll get a blank screen, not even the cute animals saying uh oh! I was also trying to get into a private list and it wouldn’t respond to the action at all, froze and then said there was an error opening the list. I have... | ### Review: title: In need of a bug fix, content: Recently began to have trouble with items loading. I’ll get a blank screen, not even the cute animals saying uh oh! I was also trying to get into a private list and it wouldn’t respond to the action at all, froze and then said there was an error opening the list. I have... |
Non functional app | App navigates and has a feel of a desktop site trying to run on a mobile device. I thought that would improve after the iOS 13 update, but we are now at 14 and the app has still not changed. The version for iOS 12 was much better. An example is trying to go directly to reading product reviews. If you tap on the sta... | - Navigation, - App UI, - Search, - Product Page | Functionality, Design, Functionality, Functionality | Negative, Negative, Negative, Negative | - Navigation - Functionality - Negative, - App UI - Design - Negative, - Search - Functionality - Negative, - Product Page - Functionality - Negative | ### USER: Non functional app: App navigates and has a feel of a desktop site trying to run on a mobile device. I thought that would improve after the iOS 13 update, but we are now at 14 and the app has still not changed. The version for iOS 12 was much better. An example is trying to go directly to reading product r... | ### Review: title: Non functional app, content: App navigates and has a feel of a desktop site trying to run on a mobile device. I thought that would improve after the iOS 13 update, but we are now at 14 and the app has still not changed. The version for iOS 12 was much better. An example is trying to go directly to... | ### Review: title: Non functional app, content: App navigates and has a feel of a desktop site trying to run on a mobile device. I thought that would improve after the iOS 13 update, but we are now at 14 and the app has still not changed. The version for iOS 12 was much better. An example is trying to go directly to... |
Two major changes needed | In order to make this a five-star review, we need to see more Account Settings and Preference options in the My Account button, as well as some major scrolling issues fixed in the product details pages (I’m using iPad Pro 12.9”)., , 9 times out of 10, when I go to buy clothes or things with many options to choose from,... | **Settings, **Settings, **Issues | Account Settings, Preferences, Scrolling | Negative**, Negative**, Negative** | **Settings - Account Settings - Negative**, **Settings - Preferences - Negative**, **Issues - Scrolling - Negative** | ### USER: Two major changes needed: In order to make this a five-star review, we need to see more Account Settings and Preference options in the My Account button, as well as some major scrolling issues fixed in the product details pages (I’m using iPad Pro 12.9”)., , 9 times out of 10, when I go to buy clothes or thin... | ### Review: title: Two major changes needed, content: In order to make this a five-star review, we need to see more Account Settings and Preference options in the My Account button, as well as some major scrolling issues fixed in the product details pages (I’m using iPad Pro 12.9”)., , 9 times out of 10, when I go to b... | ### Review: title: Two major changes needed, content: In order to make this a five-star review, we need to see more Account Settings and Preference options in the My Account button, as well as some major scrolling issues fixed in the product details pages (I’m using iPad Pro 12.9”)., , 9 times out of 10, when I go to b... |
Your computer has a mind of its own | For 6 different items purchased over the past 48 hours, each one was cancelled for issues regarding payment??? I would re-charge them and I would get a confirmation of sale, THEN within hours a red sentence would appear saying “payment revision needed” ??? I would re-charge them. But it kept happening? After being extr... | App Functionality, Customer Service, App Functionality | Payment, Human Interaction, Delivery Time Frame | Negative, Negative, Negative | App Functionality - Payment - Negative, Customer Service - Human Interaction - Negative, App Functionality - Delivery Time Frame - Negative | ### USER: Your computer has a mind of its own: For 6 different items purchased over the past 48 hours, each one was cancelled for issues regarding payment??? I would re-charge them and I would get a confirmation of sale, THEN within hours a red sentence would appear saying “payment revision needed” ??? I would re-charg... | ### Review: title: Your computer has a mind of its own, content: For 6 different items purchased over the past 48 hours, each one was cancelled for issues regarding payment??? I would re-charge them and I would get a confirmation of sale, THEN within hours a red sentence would appear saying “payment revision needed” ??... | ### Review: title: Your computer has a mind of its own, content: For 6 different items purchased over the past 48 hours, each one was cancelled for issues regarding payment??? I would re-charge them and I would get a confirmation of sale, THEN within hours a red sentence would appear saying “payment revision needed” ??... |
Completely frustrated with app! | I never write reviews, but this has me so annoyed that I decided to! I’ve never had a problem going right to checkout and placing my order. The last couple times I’ve tried to it wants me to sign in my account that is already signed into. Then when I go to sign in it tells me my password is wrong and sends me the email... | App, App, App | Customer Service, Bug, Usability | negative, negative, negative | App - Customer Service - negative, App - Bug - negative, App - Usability - negative | ### USER: Completely frustrated with app!: I never write reviews, but this has me so annoyed that I decided to! I’ve never had a problem going right to checkout and placing my order. The last couple times I’ve tried to it wants me to sign in my account that is already signed into. Then when I go to sign in it tells me ... | ### Review: title: Completely frustrated with app!, content: I never write reviews, but this has me so annoyed that I decided to! I’ve never had a problem going right to checkout and placing my order. The last couple times I’ve tried to it wants me to sign in my account that is already signed into. Then when I go to si... | ### Review: title: Completely frustrated with app!, content: I never write reviews, but this has me so annoyed that I decided to! I’ve never had a problem going right to checkout and placing my order. The last couple times I’ve tried to it wants me to sign in my account that is already signed into. Then when I go to si... |
Something is broken | Since about October, I have to reboot my phone in order to get the app to work without giving me an error. It’s the only app I have that has this issue so there is something in the program logic that is not appropriately making the call. It’s extremely frustrating to have to reboot just about every time I want to look ... | App, App | Performance, Support | Negative, Negative | App - Performance - Negative, App - Support - Negative | ### USER: Something is broken: Since about October, I have to reboot my phone in order to get the app to work without giving me an error. It’s the only app I have that has this issue so there is something in the program logic that is not appropriately making the call. It’s extremely frustrating to have to reboot just a... | ### Review: title: Something is broken, content: Since about October, I have to reboot my phone in order to get the app to work without giving me an error. It’s the only app I have that has this issue so there is something in the program logic that is not appropriately making the call. It’s extremely frustrating to hav... | ### Review: title: Something is broken, content: Since about October, I have to reboot my phone in order to get the app to work without giving me an error. It’s the only app I have that has this issue so there is something in the program logic that is not appropriately making the call. It’s extremely frustrating to hav... |
Does the job, room for improvement | Overall very satisfactory. I don’t like that there are some features of the website that aren't available in the app. Another thing that I found particularly annoying on occasion is the fact that you cannot highlight text and copy it. The other buggy issue that I have discovered is that when I have a product I'd like t... | App, App, App | Copying, Bugs, Overall | Negative, Negative, Positive | App - Copying - Negative, App - Bugs - Negative, App - Overall - Positive | ### USER: Does the job, room for improvement: Overall very satisfactory. I don’t like that there are some features of the website that aren't available in the app. Another thing that I found particularly annoying on occasion is the fact that you cannot highlight text and copy it. The other buggy issue that I have disco... | ### Review: title: Does the job, room for improvement, content: Overall very satisfactory. I don’t like that there are some features of the website that aren't available in the app. Another thing that I found particularly annoying on occasion is the fact that you cannot highlight text and copy it. The other buggy issue... | ### Review: title: Does the job, room for improvement, content: Overall very satisfactory. I don’t like that there are some features of the website that aren't available in the app. Another thing that I found particularly annoying on occasion is the fact that you cannot highlight text and copy it. The other buggy issue... |
Terrible update | The new update is terrible! It takes longer for searches to show up, does a bad of job filtering, and the most infuriating part is when you’re searching for something and you click on the product to look at it closer and read the reviews and then go back to the main page, it takes me back to page 1!!!!! What the heck i... | App-Reviews, App-Reviews, App-Reviews | Usability, Search, Navigation | Negative, Negative, Negative | App-Reviews - Usability - Negative, App-Reviews - Search - Negative, App-Reviews - Navigation - Negative | ### USER: Terrible update: The new update is terrible! It takes longer for searches to show up, does a bad of job filtering, and the most infuriating part is when you’re searching for something and you click on the product to look at it closer and read the reviews and then go back to the main page, it takes me back to ... | ### Review: title: Terrible update, content: The new update is terrible! It takes longer for searches to show up, does a bad of job filtering, and the most infuriating part is when you’re searching for something and you click on the product to look at it closer and read the reviews and then go back to the main page, it... | ### Review: title: Terrible update, content: The new update is terrible! It takes longer for searches to show up, does a bad of job filtering, and the most infuriating part is when you’re searching for something and you click on the product to look at it closer and read the reviews and then go back to the main page, it... |
Menu Format change was unnecessary | The menu format was great for a while making it effortless to navigate just inside the speed of thought. Second guessing every action now and having to relearn item locations had me closing the app out of frustration only having moment or so to find something I needed to take care of. The only thing I can think of as... | App | Usability | Negative | App - Usability - Negative | ### USER: Menu Format change was unnecessary: The menu format was great for a while making it effortless to navigate just inside the speed of thought. Second guessing every action now and having to relearn item locations had me closing the app out of frustration only having moment or so to find something I needed to ta... | ### Review: title: Menu Format change was unnecessary, content: The menu format was great for a while making it effortless to navigate just inside the speed of thought. Second guessing every action now and having to relearn item locations had me closing the app out of frustration only having moment or so to find someth... | ### Review: title: Menu Format change was unnecessary, content: The menu format was great for a while making it effortless to navigate just inside the speed of thought. Second guessing every action now and having to relearn item locations had me closing the app out of frustration only having moment or so to find someth... |
Refuses to stay in landscape orientation!!! | Over time the app seems to keep dropping handy features that make shopping convenient. This became such an issue that I stopped using the iOS app and went back to the website instead. After a 1 year hiatus and reinstalling the app, I can say that it is worse that when I initially abandoned it in lieu of the web storefr... | App, App, App, App | Functionality, Usability, Performance, Interface | Negative, Negative, Negative, Negative | App - Functionality - Negative, App - Usability - Negative, App - Performance - Negative, App - Interface - Negative | ### USER: Refuses to stay in landscape orientation!!!: Over time the app seems to keep dropping handy features that make shopping convenient. This became such an issue that I stopped using the iOS app and went back to the website instead. After a 1 year hiatus and reinstalling the app, I can say that it is worse that w... | ### Review: title: Refuses to stay in landscape orientation!!!, content: Over time the app seems to keep dropping handy features that make shopping convenient. This became such an issue that I stopped using the iOS app and went back to the website instead. After a 1 year hiatus and reinstalling the app, I can say that ... | ### Review: title: Refuses to stay in landscape orientation!!!, content: Over time the app seems to keep dropping handy features that make shopping convenient. This became such an issue that I stopped using the iOS app and went back to the website instead. After a 1 year hiatus and reinstalling the app, I can say that ... |
Sketchy at best | Every time you search literally anything, it shows you everything EXCEPT what you specifically searched. The results are always way all over the place having nothing to do with that you searched. When scrolling the results the box where the results are listed just randomly goes blank. It’s pretty useless really. Search... | Functionality, Functionality, Functionality | Search, Results, Display | Negative, Negative, Negative | Functionality - Search - Negative, Functionality - Results - Negative, Functionality - Display - Negative | ### USER: Sketchy at best: Every time you search literally anything, it shows you everything EXCEPT what you specifically searched. The results are always way all over the place having nothing to do with that you searched. When scrolling the results the box where the results are listed just randomly goes blank. It’s pr... | ### Review: title: Sketchy at best, content: Every time you search literally anything, it shows you everything EXCEPT what you specifically searched. The results are always way all over the place having nothing to do with that you searched. When scrolling the results the box where the results are listed just randomly g... | ### Review: title: Sketchy at best, content: Every time you search literally anything, it shows you everything EXCEPT what you specifically searched. The results are always way all over the place having nothing to do with that you searched. When scrolling the results the box where the results are listed just randomly g... |
Why the hate? | I hate how there are so many 1 stars just because they “couldn’t turn off notifications” or “it keeps crashing”. These aren’t problems with the app, they’re problems with you your phone because your phone is probably slow or outdated and it’s a problem with your setting in notifications. There are so many negative revi... | App Functionality, App Functionality | Notifications, Crashing | Negative, Negative | App Functionality - Notifications - Negative, App Functionality - Crashing - Negative | ### USER: Why the hate?: I hate how there are so many 1 stars just because they “couldn’t turn off notifications” or “it keeps crashing”. These aren’t problems with the app, they’re problems with you your phone because your phone is probably slow or outdated and it’s a problem with your setting in notifications. There ... | ### Review: title: Why the hate?, content: I hate how there are so many 1 stars just because they “couldn’t turn off notifications” or “it keeps crashing”. These aren’t problems with the app, they’re problems with you your phone because your phone is probably slow or outdated and it’s a problem with your setting in not... | ### Review: title: Why the hate?, content: I hate how there are so many 1 stars just because they “couldn’t turn off notifications” or “it keeps crashing”. These aren’t problems with the app, they’re problems with you your phone because your phone is probably slow or outdated and it’s a problem with your setting in not... |
So many bad changes/updates | Bring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy access. , , Make it easier for us to browse through the c... | App-Usage, App-Usage, App-Usage, App-Usage, App-Usage | Save/Compare Option, Save/Compare Option, Product Pictures, Product Pictures, Search Functionality | Negative, Negative, Negative, Negative, Negative | App-Usage - Save/Compare Option - Negative, App-Usage - Save/Compare Option - Negative, App-Usage - Product Pictures - Negative, App-Usage - Product Pictures - Negative, App-Usage - Search Functionality - Negative | ### USER: So many bad changes/updates: Bring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy access. , , Make i... | ### Review: title: So many bad changes/updates, content: Bring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy ... | ### Review: title: So many bad changes/updates, content: Bring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy ... |
Poor practice | Not that anyone reads these things…, , This is the second time making this since the first time was deleted… ensure you type it in a note 1st so that you can save it, and paste it in, FYI., , The top of my list of grievances is the poor algorithm filter for arrival date. if I filter and item search for items that arriv... | Product Quality, Product Origin | Quality, Origin | negative, negative | Product Quality - Quality - negative, Product Origin - Origin - negative | ### USER: Poor practice: Not that anyone reads these things…, , This is the second time making this since the first time was deleted… ensure you type it in a note 1st so that you can save it, and paste it in, FYI., , The top of my list of grievances is the poor algorithm filter for arrival date. if I filter and item se... | ### Review: title: Poor practice, content: Not that anyone reads these things…, , This is the second time making this since the first time was deleted… ensure you type it in a note 1st so that you can save it, and paste it in, FYI., , The top of my list of grievances is the poor algorithm filter for arrival date. if I ... | ### Review: title: Poor practice, content: Not that anyone reads these things…, , This is the second time making this since the first time was deleted… ensure you type it in a note 1st so that you can save it, and paste it in, FYI., , The top of my list of grievances is the poor algorithm filter for arrival date. if I ... |
Needs work | Overall the app is ok but when? When are they gonna figure out the search function?! Current version doesn’t allow a simple thing to filter products by Prime. Sort option never works the way it should - it filters out half the search results (what?!). This applies to their website as well. But searching thru the app ha... | Functionality, Functionality, Functionality, Functionality | Search, Filter, Sort, Search | Negative, Negative, Negative, Negative | Functionality - Search - Negative, Functionality - Filter - Negative, Functionality - Sort - Negative, Functionality - Search - Negative | ### USER: Needs work: Overall the app is ok but when? When are they gonna figure out the search function?! Current version doesn’t allow a simple thing to filter products by Prime. Sort option never works the way it should - it filters out half the search results (what?!). This applies to their website as well. But sea... | ### Review: title: Needs work, content: Overall the app is ok but when? When are they gonna figure out the search function?! Current version doesn’t allow a simple thing to filter products by Prime. Sort option never works the way it should - it filters out half the search results (what?!). This applies to their websit... | ### Review: title: Needs work, content: Overall the app is ok but when? When are they gonna figure out the search function?! Current version doesn’t allow a simple thing to filter products by Prime. Sort option never works the way it should - it filters out half the search results (what?!). This applies to their websit... |
Hate the changes made to the profile that shows your reviews | I hate the recent change made to the profile page which shows your reviews. I used to like to be able to click on my product reviews in a way that allowed me to go to the product page so that I could check any new reviews that were made on the product. With the recent change, you can no longer do that. You can see yo... | App Interface | Profile | negative | App Interface - Profile - negative | ### USER: Hate the changes made to the profile that shows your reviews: I hate the recent change made to the profile page which shows your reviews. I used to like to be able to click on my product reviews in a way that allowed me to go to the product page so that I could check any new reviews that were made on the prod... | ### Review: title: Hate the changes made to the profile that shows your reviews, content: I hate the recent change made to the profile page which shows your reviews. I used to like to be able to click on my product reviews in a way that allowed me to go to the product page so that I could check any new reviews that wer... | ### Review: title: Hate the changes made to the profile that shows your reviews, content: I hate the recent change made to the profile page which shows your reviews. I used to like to be able to click on my product reviews in a way that allowed me to go to the product page so that I could check any new reviews that wer... |
Doesn’t work well on my iPad | Edit: reviews started working well, but just today I can no longer use the app on my iPad 12.9” as the add to cart section is cut off from view! I think my husband will be happy I can’t purchase anything right now 😂. There is also a white bar across the bottom. Both portrait and landscape modes are broken. Very bad, I... | Interface, Functionality, Functionality | Overall, Navigation, Loading | Negative, Negative, Negative | Interface - Overall - Negative, Functionality - Navigation - Negative, Functionality - Loading - Negative | ### USER: Doesn’t work well on my iPad: Edit: reviews started working well, but just today I can no longer use the app on my iPad 12.9” as the add to cart section is cut off from view! I think my husband will be happy I can’t purchase anything right now 😂. There is also a white bar across the bottom. Both portrait and... | ### Review: title: Doesn’t work well on my iPad, content: Edit: reviews started working well, but just today I can no longer use the app on my iPad 12.9” as the add to cart section is cut off from view! I think my husband will be happy I can’t purchase anything right now 😂. There is also a white bar across the bottom.... | ### Review: title: Doesn’t work well on my iPad, content: Edit: reviews started working well, but just today I can no longer use the app on my iPad 12.9” as the add to cart section is cut off from view! I think my husband will be happy I can’t purchase anything right now 😂. There is also a white bar across the bottom.... |
Software update | I completely disagree that is easier to navigate. In fact I think is super hard. On orders instead of appearing the newest one you just made is the one you have delivered? So what if I don’t remember the delivery date I have to scroll all down damm not a fan or that. Also I really love the shortcuts because half of the... | Interface, Delivery Tracking, Customer Support | Navigation, Order Visibility, Accessibility | negative, negative, negative | Interface - Navigation - negative, Delivery Tracking - Order Visibility - negative, Customer Support - Accessibility - negative | ### USER: Software update: I completely disagree that is easier to navigate. In fact I think is super hard. On orders instead of appearing the newest one you just made is the one you have delivered? So what if I don’t remember the delivery date I have to scroll all down damm not a fan or that. Also I really love the sh... | ### Review: title: Software update, content: I completely disagree that is easier to navigate. In fact I think is super hard. On orders instead of appearing the newest one you just made is the one you have delivered? So what if I don’t remember the delivery date I have to scroll all down damm not a fan or that. Also I ... | ### Review: title: Software update, content: I completely disagree that is easier to navigate. In fact I think is super hard. On orders instead of appearing the newest one you just made is the one you have delivered? So what if I don’t remember the delivery date I have to scroll all down damm not a fan or that. Also I ... |
Noticeable UI experience between iPad and iPhone | Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer c... | User Interface, User Interface, User Interface, User Interface | Item Previewing, Top Navigation Frame, General, General | negative, negative, negative, positive | User Interface - Item Previewing - negative, User Interface - Top Navigation Frame - negative, User Interface - General - negative, User Interface - General - positive | ### USER: Noticeable UI experience between iPad and iPhone: Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top naviga... | ### Review: title: Noticeable UI experience between iPad and iPhone, content: Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product vide... | ### Review: title: Noticeable UI experience between iPad and iPhone, content: Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product vide... |
Needs an update like yesterday | There’s issues with the reviews portion of the app. Whenever I click a different version of the same product within a listing, the reviews portion with the stars on the top right goes away., , If I don’t click another version, reviews either take FOREVER to load, does not load at all or crashes and closes out the entir... | App, App | Reviews, Functionality | Negative, Negative | App - Reviews - Negative, App - Functionality - Negative | ### USER: Needs an update like yesterday: There’s issues with the reviews portion of the app. Whenever I click a different version of the same product within a listing, the reviews portion with the stars on the top right goes away., , If I don’t click another version, reviews either take FOREVER to load, does not load ... | ### Review: title: Needs an update like yesterday, content: There’s issues with the reviews portion of the app. Whenever I click a different version of the same product within a listing, the reviews portion with the stars on the top right goes away., , If I don’t click another version, reviews either take FOREVER to lo... | ### Review: title: Needs an update like yesterday, content: There’s issues with the reviews portion of the app. Whenever I click a different version of the same product within a listing, the reviews portion with the stars on the top right goes away., , If I don’t click another version, reviews either take FOREVER to lo... |
The shipping is a scam | I do not have prime but I have ordered about four packages and every time I choose the extra fee for next day shipping or sooner shipping and every time it shows up far later than than the free option or cheapest on. All of the packages I have bought have been small packages and have arrived 5 days later than they shou... | Shipping | Service | negative | Shipping - Service - negative | ### USER: The shipping is a scam: I do not have prime but I have ordered about four packages and every time I choose the extra fee for next day shipping or sooner shipping and every time it shows up far later than than the free option or cheapest on. All of the packages I have bought have been small packages and have a... | ### Review: title: The shipping is a scam, content: I do not have prime but I have ordered about four packages and every time I choose the extra fee for next day shipping or sooner shipping and every time it shows up far later than than the free option or cheapest on. All of the packages I have bought have been small p... | ### Review: title: The shipping is a scam, content: I do not have prime but I have ordered about four packages and every time I choose the extra fee for next day shipping or sooner shipping and every time it shows up far later than than the free option or cheapest on. All of the packages I have bought have been small p... |
Works well enough | Filtering could be a little better, as well as results. Sometimes you click on one of your search results, thinking it’s what you searched for, buy it, and end up with something intended for a different use (lack of better examples…you wanted a cord with a female end, you’re provided a result with a male end, don’t qui... | Functionality, Functionality, Functionality, UI | Filtering, Results, Search, Screen | negative, negative, positive, negative | Functionality - Filtering - negative, Functionality - Results - negative, Functionality - Search - positive, UI - Screen - negative | ### USER: Works well enough: Filtering could be a little better, as well as results. Sometimes you click on one of your search results, thinking it’s what you searched for, buy it, and end up with something intended for a different use (lack of better examples…you wanted a cord with a female end, you’re provided a resu... | ### Review: title: Works well enough, content: Filtering could be a little better, as well as results. Sometimes you click on one of your search results, thinking it’s what you searched for, buy it, and end up with something intended for a different use (lack of better examples…you wanted a cord with a female end, you’... | ### Review: title: Works well enough, content: Filtering could be a little better, as well as results. Sometimes you click on one of your search results, thinking it’s what you searched for, buy it, and end up with something intended for a different use (lack of better examples…you wanted a cord with a female end, you’... |
stuck in spanish | Amozon has always been the easiest way to order I like the one click and I like it when the Amozon truck delivers but that is all becoming more inconvenient. But the latest glitch has stop me from ordering a single thing . Its stuck in spanish ! about a month ago I went to order and every page and every item was ... | App | Language | Negative | App - Language - Negative | ### USER: stuck in spanish: Amozon has always been the easiest way to order I like the one click and I like it when the Amozon truck delivers but that is all becoming more inconvenient. But the latest glitch has stop me from ordering a single thing . Its stuck in spanish ! about a month ago I went to order and ev... | ### Review: title: stuck in spanish, content: Amozon has always been the easiest way to order I like the one click and I like it when the Amozon truck delivers but that is all becoming more inconvenient. But the latest glitch has stop me from ordering a single thing . Its stuck in spanish ! about a month ago I we... | ### Review: title: stuck in spanish, content: Amozon has always been the easiest way to order I like the one click and I like it when the Amozon truck delivers but that is all becoming more inconvenient. But the latest glitch has stop me from ordering a single thing . Its stuck in spanish ! about a month ago I we... |
2020 and no infinite scroll | It’s so annoying that in this day and age you guys don’t have the option of an infinite scroll. I feel like you did for a while and then you took it back. But, if you are going to take it back, at least give the customer an option of more than a handful of choices per page give us the option to have at least 100 per pa... | UI/UX | infinite scroll | negative | UI/UX - infinite scroll - negative | ### USER: 2020 and no infinite scroll: It’s so annoying that in this day and age you guys don’t have the option of an infinite scroll. I feel like you did for a while and then you took it back. But, if you are going to take it back, at least give the customer an option of more than a handful of choices per page give us... | ### Review: title: 2020 and no infinite scroll, content: It’s so annoying that in this day and age you guys don’t have the option of an infinite scroll. I feel like you did for a while and then you took it back. But, if you are going to take it back, at least give the customer an option of more than a handful of choice... | ### Review: title: 2020 and no infinite scroll, content: It’s so annoying that in this day and age you guys don’t have the option of an infinite scroll. I feel like you did for a while and then you took it back. But, if you are going to take it back, at least give the customer an option of more than a handful of choice... |
Definitely a downgrade | The iPad app loads webpages for items instead of how it used to look within the app. What happened to the rendering specifically for the app? Navigation is terrible now. Reviews and sharing seldom work. If I search from Safari and open an item from there, it loads correctly, as it does on my iPhone. But if I use the se... | User Interface, User Interface, User Interface, User Interface | Navigation, Search, Reviews, Sharing | negative, negative, negative, negative | User Interface - Navigation - negative, User Interface - Search - negative, User Interface - Reviews - negative, User Interface - Sharing - negative | ### USER: Definitely a downgrade: The iPad app loads webpages for items instead of how it used to look within the app. What happened to the rendering specifically for the app? Navigation is terrible now. Reviews and sharing seldom work. If I search from Safari and open an item from there, it loads correctly, as it does... | ### Review: title: Definitely a downgrade, content: The iPad app loads webpages for items instead of how it used to look within the app. What happened to the rendering specifically for the app? Navigation is terrible now. Reviews and sharing seldom work. If I search from Safari and open an item from there, it loads cor... | ### Review: title: Definitely a downgrade, content: The iPad app loads webpages for items instead of how it used to look within the app. What happened to the rendering specifically for the app? Navigation is terrible now. Reviews and sharing seldom work. If I search from Safari and open an item from there, it loads cor... |
"Add to cart" 2nd button in the way | When I'm browsing, and select an item, as I'm scrolling down reading information, the second "Add to cart" button appears. And almost every time I'm scrolling I will accidentally hit that button, as it's right where the thumb on the right hand touches the screen to swipe up. I'm sure it's deliberately placed there for ... | User Interface | Button Placement | Negative | User Interface - Button Placement - Negative | ### USER: "Add to cart" 2nd button in the way: When I'm browsing, and select an item, as I'm scrolling down reading information, the second "Add to cart" button appears. And almost every time I'm scrolling I will accidentally hit that button, as it's right where the thumb on the right hand touches the screen to swipe u... | ### Review: title: "Add to cart" 2nd button in the way, content: When I'm browsing, and select an item, as I'm scrolling down reading information, the second "Add to cart" button appears. And almost every time I'm scrolling I will accidentally hit that button, as it's right where the thumb on the right hand touches the... | ### Review: title: "Add to cart" 2nd button in the way, content: When I'm browsing, and select an item, as I'm scrolling down reading information, the second "Add to cart" button appears. And almost every time I'm scrolling I will accidentally hit that button, as it's right where the thumb on the right hand touches the... |
Top big to moderate, sponsored adds are lame | The time I have to spend sifting through planted reviews that go something like “this product is the best because : insert the description the product provided for everyone to read by the manufacturer “, Also the filter is eh, try looking for something and you almost always end up with page after page of custom throw ... | App, App, App, App, App | Features, Content, Sponsored Content, Customer Service, Usability | Negative, Negative, Negative, Neutral, Positive | App - Features - Negative, App - Content - Negative, App - Sponsored Content - Negative, App - Customer Service - Neutral, App - Usability - Positive | ### USER: Top big to moderate, sponsored adds are lame: The time I have to spend sifting through planted reviews that go something like “this product is the best because : insert the description the product provided for everyone to read by the manufacturer “, Also the filter is eh, try looking for something and you al... | ### Review: title: Top big to moderate, sponsored adds are lame, content: The time I have to spend sifting through planted reviews that go something like “this product is the best because : insert the description the product provided for everyone to read by the manufacturer “, Also the filter is eh, try looking for so... | ### Review: title: Top big to moderate, sponsored adds are lame, content: The time I have to spend sifting through planted reviews that go something like “this product is the best because : insert the description the product provided for everyone to read by the manufacturer “, Also the filter is eh, try looking for so... |
Minor tweaks | If the search engine was actually accurate and had a better way to filter OUT certain things, shopping would be much easier. Additionally, there’s got to be a better way to charge my card. If I’m able to order everything at once, I should be charged immediately what I spent on the entire cart. I shouldn’t get a partial... | Shopping, Shopping, Shopping | Filter, Charge, Track | negative, negative, negative | Shopping - Filter - negative, Shopping - Charge - negative, Shopping - Track - negative | ### USER: Minor tweaks: If the search engine was actually accurate and had a better way to filter OUT certain things, shopping would be much easier. Additionally, there’s got to be a better way to charge my card. If I’m able to order everything at once, I should be charged immediately what I spent on the entire cart. I... | ### Review: title: Minor tweaks, content: If the search engine was actually accurate and had a better way to filter OUT certain things, shopping would be much easier. Additionally, there’s got to be a better way to charge my card. If I’m able to order everything at once, I should be charged immediately what I spent on ... | ### Review: title: Minor tweaks, content: If the search engine was actually accurate and had a better way to filter OUT certain things, shopping would be much easier. Additionally, there’s got to be a better way to charge my card. If I’m able to order everything at once, I should be charged immediately what I spent on ... |
Horrible app need to work on this ASAP! | This app is crazy. First of all I can never log out. Second of all it does not sync very well when I log on my computer browser. Not all of my items show up. And the strangest thing happened the other day when I upgraded the app. Everything was working just fine I was able to log out and It had a different look. The n... | App Interface, Functionality, App Interface | Logging Out, Syncing, Appearance | Negative, Negative, Negative | App Interface - Logging Out - Negative, Functionality - Syncing - Negative, App Interface - Appearance - Negative | ### USER: Horrible app need to work on this ASAP!: This app is crazy. First of all I can never log out. Second of all it does not sync very well when I log on my computer browser. Not all of my items show up. And the strangest thing happened the other day when I upgraded the app. Everything was working just fine I was ... | ### Review: title: Horrible app need to work on this ASAP!, content: This app is crazy. First of all I can never log out. Second of all it does not sync very well when I log on my computer browser. Not all of my items show up. And the strangest thing happened the other day when I upgraded the app. Everything was workin... | ### Review: title: Horrible app need to work on this ASAP!, content: This app is crazy. First of all I can never log out. Second of all it does not sync very well when I log on my computer browser. Not all of my items show up. And the strangest thing happened the other day when I upgraded the app. Everything was workin... |
Updates make this the worst shopping experience | One of Amazon’s recent updates added next/previous buttons to the shopping experience. This is terrible! There are far too many products to have to hit next so often. And forget about trying to find an item you thought about buying but was on some other page. There are no page numbers, no where to remember where it was... | Shopping, Shopping | Usability, Design | Negative, Negative | Shopping - Usability - Negative, Shopping - Design - Negative | ### USER: Updates make this the worst shopping experience: One of Amazon’s recent updates added next/previous buttons to the shopping experience. This is terrible! There are far too many products to have to hit next so often. And forget about trying to find an item you thought about buying but was on some other page. T... | ### Review: title: Updates make this the worst shopping experience, content: One of Amazon’s recent updates added next/previous buttons to the shopping experience. This is terrible! There are far too many products to have to hit next so often. And forget about trying to find an item you thought about buying but was on ... | ### Review: title: Updates make this the worst shopping experience, content: One of Amazon’s recent updates added next/previous buttons to the shopping experience. This is terrible! There are far too many products to have to hit next so often. And forget about trying to find an item you thought about buying but was on ... |
Update stinks | If it ain’t broke don’t fix it. But someone thought they needed to update the layout of the app. I think I speak for a number of us that we have muscle memory when it comes to apps. You don’t even think about it and instinctively hit the buttons where you want to go. At first it was moving the bottom buttons. So now th... | App | Layout | Negative | App - Layout - Negative | ### USER: Update stinks: If it ain’t broke don’t fix it. But someone thought they needed to update the layout of the app. I think I speak for a number of us that we have muscle memory when it comes to apps. You don’t even think about it and instinctively hit the buttons where you want to go. At first it was moving the ... | ### Review: title: Update stinks, content: If it ain’t broke don’t fix it. But someone thought they needed to update the layout of the app. I think I speak for a number of us that we have muscle memory when it comes to apps. You don’t even think about it and instinctively hit the buttons where you want to go. At first ... | ### Review: title: Update stinks, content: If it ain’t broke don’t fix it. But someone thought they needed to update the layout of the app. I think I speak for a number of us that we have muscle memory when it comes to apps. You don’t even think about it and instinctively hit the buttons where you want to go. At first ... |
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