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It's a meme app with spam
|
As of April 18, app keeps crashing when loading stories, ------, I remember when people posted quality content on Instagram. Then came the age of the selfies, and now it's the memes. That's all I see on the explore page. Not a fan. I'd like a filter so I can choose quality posts. I also get at least 5 request a day for followers from accounts that display pornography or are lewd in other aspects. How about adding a filter as to what can be posted in the bio section? If keywords are caught, the account can't be created. I put my account on private just so I don't have these types of followers. I'm not a prude but I have an image to keep and don't want these types of followers. There's also a high rate of stealing others pictures. I would love if there was a feature that automatically added a watermark (or logo) somewhere on the post with the account name so if anyone steals it, there is evidence where it came from (See the app: VOUN as they do a signature option). I hate that the posts are out of order now. It makes no sense. If I wanted to see someone's specific post, I'll go to their account. I don't need them to appear on the top because they posted something once or twice that I liked. Now I miss half of the posts. I even stopped liking posts so posts don't appear out of order.
|
Content, Features, Features, Privacy, Security, UI/UX
|
Content, Content Filter, Spam Filter, Harassment, Content Theft, Post Feed
|
negative, positive, positive, negative, negative, negative
|
Content - Quality - Negative, Content - Memes - Negative, Content - Spam - Negative, Content - Pornography - Negative, Content - Nudity - Negative, Feature - Filter - Positive, Feature - Watermark - Positive, Feature - Out of order - Negative
|
### USER: It's a meme app with spam: As of April 18, app keeps crashing when loading stories, ------, I remember when people posted quality content on Instagram. Then came the age of the selfies, and now it's the memes. That's all I see on the explore page. Not a fan. I'd like a filter so I can choose quality posts. I also get at least 5 request a day for followers from accounts that display pornography or are lewd in other aspects. How about adding a filter as to what can be posted in the bio section? If keywords are caught, the account can't be created. I put my account on private just so I don't have these types of followers. I'm not a prude but I have an image to keep and don't want these types of followers. There's also a high rate of stealing others pictures. I would love if there was a feature that automatically added a watermark (or logo) somewhere on the post with the account name so if anyone steals it, there is evidence where it came from (See the app: VOUN as they do a signature option). I hate that the posts are out of order now. It makes no sense. If I wanted to see someone's specific post, I'll go to their account. I don't need them to appear on the top because they posted something once or twice that I liked. Now I miss half of the posts. I even stopped liking posts so posts don't appear out of order. ### ASSISTANT: Content - Quality - Negative, Content - Memes - Negative, Content - Spam - Negative, Content - Pornography - Negative, Content - Nudity - Negative, Feature - Filter - Positive, Feature - Watermark - Positive, Feature - Out of order - Negative )))
| 318
|
HACKED ACCOUNT NO WAY TO RECOVER
|
Hello Instagram team, I am writing this review because I find it really hard to believe that you guys have no way of being contacted. About 3 months ago my Instagram account was hacked by people on YOUR platform. I have gone to the Help Center online and have followed the instructions to submit a request form but EVERY TIME i click on “Try Another Way” it just prompts me back to the Help Center. It takes me in circles and it’s frustrating . I have filled out the form online about how you can better your Login, but I have had zero response. I have waited patiently for someone to hopefully get back to me. However, I am starting to grow impatient because whoever hacked my account is ACTIVELY still impersonating me. They continue to reach out to MY followers in order to scam them. I really hope you guys do something about this because it is happening on your platform. I know countless people who have been hacked and have no way of contacting you guys. I wish there was someone from Instagram who could please help me. I am growing desperate and the fact that someone has had access to my account for this long is really starting to scare me. Please Instagram Team i ask for your help. Thankyou for reading this and i hope you guys have a wonderful day!
|
Security
|
Platform
|
Negative
|
Security - Responsiveness - Negative, Security - Contact Mechanism - Negative, Security - Impersonation - Negative
|
### USER: HACKED ACCOUNT NO WAY TO RECOVER: Hello Instagram team, I am writing this review because I find it really hard to believe that you guys have no way of being contacted. About 3 months ago my Instagram account was hacked by people on YOUR platform. I have gone to the Help Center online and have followed the instructions to submit a request form but EVERY TIME i click on “Try Another Way” it just prompts me back to the Help Center. It takes me in circles and it’s frustrating . I have filled out the form online about how you can better your Login, but I have had zero response. I have waited patiently for someone to hopefully get back to me. However, I am starting to grow impatient because whoever hacked my account is ACTIVELY still impersonating me. They continue to reach out to MY followers in order to scam them. I really hope you guys do something about this because it is happening on your platform. I know countless people who have been hacked and have no way of contacting you guys. I wish there was someone from Instagram who could please help me. I am growing desperate and the fact that someone has had access to my account for this long is really starting to scare me. Please Instagram Team i ask for your help. Thankyou for reading this and i hope you guys have a wonderful day! ### ASSISTANT: Security - Responsiveness - Negative, Security - Contact Mechanism - Negative, Security - Impersonation - Negative )))
| 320
|
Broken explore with mature content???
|
Okay.. I have been using instagram since 2012 and while there are some features I have not been a fan of, something I could always fall back on was the explore page. It is supposed to cater to your interests and learn based off of the posts you like and mine HAD been doing exactly that… until 2-3 weeks ago. Right now the ads I see are more engaging than actual Instagram posts and reels I’m seeing on my explore page. That’s a problem. My explore page changed overnight to a page full of videos in foreign languages I don’t speak, crude mature & offensive memes, celebrity and ‘famous’ accounts I have no interest in, weird nail art, slime, etc. etc. A lot of young teens use this account and if I was a parent I would be appalled if Instagram was feeding these foul posts to my teen. Every time I check IG I go to the explore page hoping to see new engaging, informative, wholesome, inspiring posts related to my interests, I am met with disgust as I repeatedly try to refresh the page. I thought I’d wait it out, but it’s been like this for 3 weeks and has not ‘fixed’ itself, despite me engaging in other posts actually related to my interests.. I will note, this is only an issue on one of my accounts, the other accounts explore page works just as it should. Still very frustrating though. Please fix this, it’s making me feel disgusted in the world.
|
App
|
Explore page
|
negative
|
App - Explore page - Negative
|
### USER: Broken explore with mature content???: Okay.. I have been using instagram since 2012 and while there are some features I have not been a fan of, something I could always fall back on was the explore page. It is supposed to cater to your interests and learn based off of the posts you like and mine HAD been doing exactly that… until 2-3 weeks ago. Right now the ads I see are more engaging than actual Instagram posts and reels I’m seeing on my explore page. That’s a problem. My explore page changed overnight to a page full of videos in foreign languages I don’t speak, crude mature & offensive memes, celebrity and ‘famous’ accounts I have no interest in, weird nail art, slime, etc. etc. A lot of young teens use this account and if I was a parent I would be appalled if Instagram was feeding these foul posts to my teen. Every time I check IG I go to the explore page hoping to see new engaging, informative, wholesome, inspiring posts related to my interests, I am met with disgust as I repeatedly try to refresh the page. I thought I’d wait it out, but it’s been like this for 3 weeks and has not ‘fixed’ itself, despite me engaging in other posts actually related to my interests.. I will note, this is only an issue on one of my accounts, the other accounts explore page works just as it should. Still very frustrating though. Please fix this, it’s making me feel disgusted in the world. ### ASSISTANT: App - Explore page - Negative )))
| 58
|
Hashtags have been made useless
|
The recent update has made it to where hashtags are basically obsolete. Each hashtag used to have a top & recent tab, which made it fun to follow hashtags of my favorite topics so I could see newer posts. It also helped me - as well as many other artists - get my art out there. Now with this update, hashtags still have the top tab, but the recent tab has been changed to top recent. I feel like it defeats the whole purpose of hashtags. I don’t see art that other people have drawn, and people don’t see mine. Upon looking at my most recent analytics - it got worse. One two separate posts with some shared hashtags - one before the update showed a ton of impressions came from hashtags. The other one, absolute no impression came from hashtags. And while the newer one still did alright by getting onto the explore page, it still was significantly less seen than the post from before the update to hashtags. , , I honestly cannot understand why Instagram would choose to make this change. It hurts artists and creators - especially smaller ones. I know my one review might not be much, but there are plenty of people I’m talking for with this review. I wish Instagram would just listen
|
Features
|
Hashtags
|
Negative
|
Feature - Hashtags - Negative, Feature - Impressions - Negative
|
### USER: Hashtags have been made useless: The recent update has made it to where hashtags are basically obsolete. Each hashtag used to have a top & recent tab, which made it fun to follow hashtags of my favorite topics so I could see newer posts. It also helped me - as well as many other artists - get my art out there. Now with this update, hashtags still have the top tab, but the recent tab has been changed to top recent. I feel like it defeats the whole purpose of hashtags. I don’t see art that other people have drawn, and people don’t see mine. Upon looking at my most recent analytics - it got worse. One two separate posts with some shared hashtags - one before the update showed a ton of impressions came from hashtags. The other one, absolute no impression came from hashtags. And while the newer one still did alright by getting onto the explore page, it still was significantly less seen than the post from before the update to hashtags. , , I honestly cannot understand why Instagram would choose to make this change. It hurts artists and creators - especially smaller ones. I know my one review might not be much, but there are plenty of people I’m talking for with this review. I wish Instagram would just listen ### ASSISTANT: Feature - Hashtags - Negative, Feature - Impressions - Negative )))
| 276
|
HELP!
|
Instagram, PLEASE fix the issue with banning random accounts for slightly suspicious activity. My art account (keiras_art_stuff) was the only thing that motivated me to draw and I was so grateful for that, but Instagram keeps blocking me from actions (I can’t like, comment, follow, send a link, tag someone, or post with a caption). Ive gotten this ban thing at least 4 times, but usually they only lasted 2-3 days; however, my recent ban has lasted over a month with no sign of stopping. This is extremely frustrating when I had planned to post weekly and I’m losing followers and profile interaction because of it. Worst of all, I can’t show any support for other creators by liking or commenting, which makes me feel terrible. I’ve reported the problem over 15 times in the app, reached out to Instagram directly, and written multiple reviews such as this so that MAYBE, HOPEFULLY someone will see it and help... Again, ive done nothing to warrant this ban, yet Instagram has ignored me and nothing in the help center or online has told me how to fix it besides the “don’t use your account for a few days” which doesn’t work (I didn’t use Instagram for over a week and the ban still persisted). Please, PLEASE fix this or help me... I’m so worried that I’ll never have my account back and it meant so much to me since it was my only creative outlet. Please see this.. ugh
|
App, App, App, App, App
|
Banning, Posting, Interaction, Support, Customer Service
|
Negative, Negative, Negative, Negative, Negative
|
Function - Banning - Negative
|
### USER: HELP!: Instagram, PLEASE fix the issue with banning random accounts for slightly suspicious activity. My art account (keiras_art_stuff) was the only thing that motivated me to draw and I was so grateful for that, but Instagram keeps blocking me from actions (I can’t like, comment, follow, send a link, tag someone, or post with a caption). Ive gotten this ban thing at least 4 times, but usually they only lasted 2-3 days; however, my recent ban has lasted over a month with no sign of stopping. This is extremely frustrating when I had planned to post weekly and I’m losing followers and profile interaction because of it. Worst of all, I can’t show any support for other creators by liking or commenting, which makes me feel terrible. I’ve reported the problem over 15 times in the app, reached out to Instagram directly, and written multiple reviews such as this so that MAYBE, HOPEFULLY someone will see it and help... Again, ive done nothing to warrant this ban, yet Instagram has ignored me and nothing in the help center or online has told me how to fix it besides the “don’t use your account for a few days” which doesn’t work (I didn’t use Instagram for over a week and the ban still persisted). Please, PLEASE fix this or help me... I’m so worried that I’ll never have my account back and it meant so much to me since it was my only creative outlet. Please see this.. ugh ### ASSISTANT: Function - Banning - Negative )))
| 253
|
Instagram does not care about their users
|
Instagram’s latest update proves that the app is simply a cash grabbing scheme, disregarding the apps previous usability, in favor of a simple get-rich-quick scam. , , The vast majority of users do not use Instagram as a shopping resource. It is primarily a social media website with shopping and reels as secondary resources. If people wanted an app to shop they would use either Etsy or Tik Tok, respectively. Removing the post and feed buttons from the main task bar, in favor of shopping and reels, proves that Instagram does not care about its users. They only want to make money., , The update has absolutely no benefit for Instagram’s core audience, yet they do not seem to care. Instagram’s developers know that despite the anger some may hold regarding the update, they will still use Instagram. I urge you to delete Instagram until they revert the app to its prior format. Instagram needs to learn that its consumers bring in ad revenue and other means of income. Without us they will not make any money and until they cater to our wants, that’s exactly how it should be.
|
**Category, App, App, App
|
Aspect, Usability, Shopping, Money-making
|
Sentiment**, Negative, Negative, Negative
|
App - Usability - negative, App - Shopping Functionality - negative
|
### USER: Instagram does not care about their users: Instagram’s latest update proves that the app is simply a cash grabbing scheme, disregarding the apps previous usability, in favor of a simple get-rich-quick scam. , , The vast majority of users do not use Instagram as a shopping resource. It is primarily a social media website with shopping and reels as secondary resources. If people wanted an app to shop they would use either Etsy or Tik Tok, respectively. Removing the post and feed buttons from the main task bar, in favor of shopping and reels, proves that Instagram does not care about its users. They only want to make money., , The update has absolutely no benefit for Instagram’s core audience, yet they do not seem to care. Instagram’s developers know that despite the anger some may hold regarding the update, they will still use Instagram. I urge you to delete Instagram until they revert the app to its prior format. Instagram needs to learn that its consumers bring in ad revenue and other means of income. Without us they will not make any money and until they cater to our wants, that’s exactly how it should be. ### ASSISTANT: App - Usability - negative, App - Shopping Functionality - negative )))
| 262
|
Refresh
|
I’m gonna be honest I only gave 1 star because I hope this gets flagged and they actually look at it. I am very tired of the app automatically refreshing. I didn’t even close it. I saw something that piqued my interest, googled it for background, went back to instagram, and I cannot find that post I was looking at, nor the account most of the time, because of HOW random the algorithm on instagram appears to be. Was the AI running the algorithm recently introduced to digi-meth? Thank you for trying so hard, but the app does not need refreshed every 2 seconds. Even if I accidentally move away from the screen and come right back to instagram, sometimes refreshed, as I was reading something very interesting as well! Because of the algorithm, you’re guaranteed to see accounts that you DO NOT FOLLOW, and the algorithm is correct in showing you something new, but you scroll to see what’s next and your phone reads it as a backswipe, takes you to the Home Screen, you open the app, and it’s gone. Instagram I didn’t even ask you for this interesting bit of info you gave me, but I was really into it, until you took it away. Now I am determined to only post for my own self interest, and get all my news from cooking websites, at least they can pair a dessert with my recent loss
|
UX/Functionality
|
Refresh
|
negative
|
App Usage - App Refresh - Negative, App Usage - Algorithm Display - Negative
|
### USER: Refresh: I’m gonna be honest I only gave 1 star because I hope this gets flagged and they actually look at it. I am very tired of the app automatically refreshing. I didn’t even close it. I saw something that piqued my interest, googled it for background, went back to instagram, and I cannot find that post I was looking at, nor the account most of the time, because of HOW random the algorithm on instagram appears to be. Was the AI running the algorithm recently introduced to digi-meth? Thank you for trying so hard, but the app does not need refreshed every 2 seconds. Even if I accidentally move away from the screen and come right back to instagram, sometimes refreshed, as I was reading something very interesting as well! Because of the algorithm, you’re guaranteed to see accounts that you DO NOT FOLLOW, and the algorithm is correct in showing you something new, but you scroll to see what’s next and your phone reads it as a backswipe, takes you to the Home Screen, you open the app, and it’s gone. Instagram I didn’t even ask you for this interesting bit of info you gave me, but I was really into it, until you took it away. Now I am determined to only post for my own self interest, and get all my news from cooking websites, at least they can pair a dessert with my recent loss ### ASSISTANT: App Usage - App Refresh - Negative, App Usage - Algorithm Display - Negative )))
| 268
|
Sign up
|
I tried to sign up like for 8 days and it says the same thing all the time u can’t do it I can’t do it I give this app 1 star it should have been 0 stars this app needs and upgrade like this is not acceptable I want some answers because this app is filthy and I really want to sign up for page because all my friends have page and I want one too so please fix this app because that is not acceptable it’s really not a meet I will be writing this paragraph right now if I can sign in so this is really not except a bowl Jan probably need to get the lead if y’all get this fixed I don’t know was wrong I don’t know whether made that app need to fix it because that is filthy bed very very filthy and I don’t like this so please fix this now like now like now hey I know that whoever made the effort to fix it so late I should be able to sign in if I want it all on me I’ll sign up if I want now I have to wait Melfunction I reported this problem like eight days in a row so I don’t know was going on but I need to fix this now because like a yard tripping people don’t want delete Instagram edit like Ronald on the valet so you might as well fix this right now.
|
App Review
|
Sign up
|
Negative
|
Sign up - sign up - negative, Sign up - sign up - negative, Sign up - sign up - negative, Sign up - sign up - negative
|
### USER: Sign up: I tried to sign up like for 8 days and it says the same thing all the time u can’t do it I can’t do it I give this app 1 star it should have been 0 stars this app needs and upgrade like this is not acceptable I want some answers because this app is filthy and I really want to sign up for page because all my friends have page and I want one too so please fix this app because that is not acceptable it’s really not a meet I will be writing this paragraph right now if I can sign in so this is really not except a bowl Jan probably need to get the lead if y’all get this fixed I don’t know was wrong I don’t know whether made that app need to fix it because that is filthy bed very very filthy and I don’t like this so please fix this now like now like now hey I know that whoever made the effort to fix it so late I should be able to sign in if I want it all on me I’ll sign up if I want now I have to wait Melfunction I reported this problem like eight days in a row so I don’t know was going on but I need to fix this now because like a yard tripping people don’t want delete Instagram edit like Ronald on the valet so you might as well fix this right now. ### ASSISTANT: Sign up - sign up - negative, Sign up - sign up - negative, Sign up - sign up - negative, Sign up - sign up - negative )))
| 158
|
Love the app but way too many bugs now
|
Usually I love this app however ever since the few recent updates there are so many bugs. I don't mind the new layout changes as I can adapt, but as far as the bugs on this app - that I don't enjoy. Everytime I like a photo/post, it automatically unlikes immediately after (I have to retap the post a couple more times which can be annoying). The biggest issue for me now is I just got a brand new iPhone 12 Pro Max and the app completely refuses to show me push notifications. I've updated the phone settings multiple times and even changed the push notification settings within the Instagram app itself. No matter what I do, notifications just won't work. It's very annoying especially because this is a new phone and the previous issue I stated earlier (automatically unliking posts as soon as I tap the heart icon) persists on my brand new iPhone. Videos also pause about 5 seconds in, almost everytime I'm viewing a video it freezes. Looks like these problems are shared among many people as well, you'd think Instagram would fix it by now. Like I said I do enjoy this app and it allows me to do many things, but recently the app has just been so buggy it's unfortunate. I hope it gets resolved soon!
|
App, App, App, App
|
Bugs, Notification, Video, Overall
|
Negative, Negative, Negative, Negative
|
Functionality - Bugs - Negative, Functionality - Push Notifications - Negative, Functionality - Video Playback - Negative, Functionality - Unliking Posts - Negative
|
### USER: Love the app but way too many bugs now: Usually I love this app however ever since the few recent updates there are so many bugs. I don't mind the new layout changes as I can adapt, but as far as the bugs on this app - that I don't enjoy. Everytime I like a photo/post, it automatically unlikes immediately after (I have to retap the post a couple more times which can be annoying). The biggest issue for me now is I just got a brand new iPhone 12 Pro Max and the app completely refuses to show me push notifications. I've updated the phone settings multiple times and even changed the push notification settings within the Instagram app itself. No matter what I do, notifications just won't work. It's very annoying especially because this is a new phone and the previous issue I stated earlier (automatically unliking posts as soon as I tap the heart icon) persists on my brand new iPhone. Videos also pause about 5 seconds in, almost everytime I'm viewing a video it freezes. Looks like these problems are shared among many people as well, you'd think Instagram would fix it by now. Like I said I do enjoy this app and it allows me to do many things, but recently the app has just been so buggy it's unfortunate. I hope it gets resolved soon! ### ASSISTANT: Functionality - Bugs - Negative, Functionality - Push Notifications - Negative, Functionality - Video Playback - Negative, Functionality - Unliking Posts - Negative )))
| 139
|
Instagram keeps making their app worse
|
It’s a great app with a ton of content, but I find instagram adding good features for a little while then removing them., First, we were allowed to see the first replies to a comment first, but now it’s back to how it used to be before. For some reason, when you want to see the replies to a comment, Instagram shows you the last 3 instead of the first. You then have to click “show more replies” to see more, but it only shows you the last 3 again. If you’re trying to read the first replies to a comment with many, good luck., They also used to have it so that if you clicked on a comment, you would be taken to this little screen where you could actually see all the comments in order. This saved users lots of time in clicking to see replies. So why did you remove it, Instagram?, Last thing I will mention is their recently added Reels portion. There are many things to say about those, but I want to mention how instagram added an function to pause the videos but removed it in about a week. We can’t have something as simple as watching a video., Instagram, please stop removing these useful features, or at least make it so we have the option to turn them on in our settings.
|
App, App, App, App, App
|
Features, Content, Features, Features, Features
|
Negative, Positive, Negative, Negative, Negative
|
Interface - Content - Negative, Interface - Feature Removal - Negative, Interface - Comment Organization - Negative, Interface - Video Function - Negative
|
### USER: Instagram keeps making their app worse: It’s a great app with a ton of content, but I find instagram adding good features for a little while then removing them., First, we were allowed to see the first replies to a comment first, but now it’s back to how it used to be before. For some reason, when you want to see the replies to a comment, Instagram shows you the last 3 instead of the first. You then have to click “show more replies” to see more, but it only shows you the last 3 again. If you’re trying to read the first replies to a comment with many, good luck., They also used to have it so that if you clicked on a comment, you would be taken to this little screen where you could actually see all the comments in order. This saved users lots of time in clicking to see replies. So why did you remove it, Instagram?, Last thing I will mention is their recently added Reels portion. There are many things to say about those, but I want to mention how instagram added an function to pause the videos but removed it in about a week. We can’t have something as simple as watching a video., Instagram, please stop removing these useful features, or at least make it so we have the option to turn them on in our settings. ### ASSISTANT: Interface - Content - Negative, Interface - Feature Removal - Negative, Interface - Comment Organization - Negative, Interface - Video Function - Negative )))
| 95
|
Frustrating features
|
Instagram has come a long way…and I really enjoy using this social media platform. However, every time an updated version is created, IG makes it challenging to access features. That makes zero sense. Archives used to be located within highlights of IG stories, which was easier to navigate to. Now it’s listed where the settings and activity tabs are. How inconvenient when trying to edit highlights. Also, something need to be developed and added to rearrange highlights in the order the user desires (NOT default to chronological order) without going through the hassle of editing certain highlights from past stories. It’s absurd a feature wasn’t included when highlights were originally added. I’m so annoyed at this that I rarely post on stories. There’s isn’t any support available to assist in navigating through such concerns. So my only plea is to request on the next update, introduce features that are useful and better. The rearrangement feature for highlighted stories is needed and will definitely improve the experience of many users. Thank you! :)
|
User-Interface, User-Interface, User-Interface, App-Functionality, App-Functionality
|
Features, Usability, Navigation, Support, Features
|
negative, negative, negative, negative, positive
|
User-Interface - Features - negative, User-Interface - Usability - negative, User-Interface - Navigation - negative, App-Functionality - Support - negative, App-Functionality - Features - positive
|
### USER: Frustrating features: Instagram has come a long way…and I really enjoy using this social media platform. However, every time an updated version is created, IG makes it challenging to access features. That makes zero sense. Archives used to be located within highlights of IG stories, which was easier to navigate to. Now it’s listed where the settings and activity tabs are. How inconvenient when trying to edit highlights. Also, something need to be developed and added to rearrange highlights in the order the user desires (NOT default to chronological order) without going through the hassle of editing certain highlights from past stories. It’s absurd a feature wasn’t included when highlights were originally added. I’m so annoyed at this that I rarely post on stories. There’s isn’t any support available to assist in navigating through such concerns. So my only plea is to request on the next update, introduce features that are useful and better. The rearrangement feature for highlighted stories is needed and will definitely improve the experience of many users. Thank you! :) ### ASSISTANT: User-Interface - Features - negative, User-Interface - Usability - negative, User-Interface - Navigation - negative, App-Functionality - Support - negative, App-Functionality - Features - positive )))
| 467
|
Upset
|
Instagram is great! I can talk with my friends and my family and of course have tons of awesome funny people I can follow and the content is amazing! But one thing I didn’t love was I went on Instagram and went to like a picture of a more famous person and I decided to put a bunch of rainbows on a post that person said for fans to do in another app so I type as many rainbows and rainbow flags as I can and press enter a little tag pops up talking about how they make sure that there’s no inappropriate content on the app and said mine was restricted and I couldn’t do anything about it. When I’m scrolling through random hashtags and see stuff like pictures of booms or people having sex and think... Why isn’t this filtered too??? Why is this happening over flipping rainbows!!! So great app but you need to fix that it’s getting on my last nerve. I also want to point out that some pictures or posts by some Musers or social media stars are great and get a lot of hate and it makes me sad because an entire account was taken down to avoid the hate and hurt and nobody helped what so ever so yea screw the fact that you couldn’t stop cyber bullies. Instagram!
|
- Social Impact, - Freedom of Speech, - Functionality, - Functionality, - Social Impact
|
Hate, Censorship, Filtering, Content, Cyber Bullying
|
Negative, Negative, Negative, Neutral, Negative
|
- Social Impact - Hate - Negative, - Freedom of Speech - Censorship - Negative, - Functionality - Filtering - Negative, - Functionality - Content - Neutral, - Social Impact - Cyber Bullying - Negative
|
### USER: Upset: Instagram is great! I can talk with my friends and my family and of course have tons of awesome funny people I can follow and the content is amazing! But one thing I didn’t love was I went on Instagram and went to like a picture of a more famous person and I decided to put a bunch of rainbows on a post that person said for fans to do in another app so I type as many rainbows and rainbow flags as I can and press enter a little tag pops up talking about how they make sure that there’s no inappropriate content on the app and said mine was restricted and I couldn’t do anything about it. When I’m scrolling through random hashtags and see stuff like pictures of booms or people having sex and think... Why isn’t this filtered too??? Why is this happening over flipping rainbows!!! So great app but you need to fix that it’s getting on my last nerve. I also want to point out that some pictures or posts by some Musers or social media stars are great and get a lot of hate and it makes me sad because an entire account was taken down to avoid the hate and hurt and nobody helped what so ever so yea screw the fact that you couldn’t stop cyber bullies. Instagram! ### ASSISTANT: - Social Impact - Hate - Negative, - Freedom of Speech - Censorship - Negative, - Functionality - Filtering - Negative, - Functionality - Content - Neutral, - Social Impact - Cyber Bullying - Negative )))
| 488
|
Cannot put reels on main page after upload
|
I think it is ridiculous to have a reels page and no option at all what’s so ever to choose rather you want to put it on your main feed or not! I accidentally removed a reel from my grid that i did NOT want removed and there is no way for me to revert that! It’s honestly backwards and ridiculous! What is the point of having a Instagram account and posting content if you can’t even make the choice where you want your content to go! Trying to make my page more catching to the eye and that accidental removal messed up a lot!! I am so annoyed and frustrated. Something so simple that Instagram refuses to do! I will not recant my review or rating until this is fixed, , Update%**, This happened yet again and this time I didn’t even hit the remove button it just went away! This is ridiculous! If Instagram isn’t going to allow its user to do what they want with their content the please give a second confirmation to make sure it’s really what the user wants 9/10 it isn’t!!
|
Interface, Interface
|
Content Management, User Experience
|
Negative, Negative
|
Functionality - Content Control - Negative
|
### USER: Cannot put reels on main page after upload: I think it is ridiculous to have a reels page and no option at all what’s so ever to choose rather you want to put it on your main feed or not! I accidentally removed a reel from my grid that i did NOT want removed and there is no way for me to revert that! It’s honestly backwards and ridiculous! What is the point of having a Instagram account and posting content if you can’t even make the choice where you want your content to go! Trying to make my page more catching to the eye and that accidental removal messed up a lot!! I am so annoyed and frustrated. Something so simple that Instagram refuses to do! I will not recant my review or rating until this is fixed, , Update%**, This happened yet again and this time I didn’t even hit the remove button it just went away! This is ridiculous! If Instagram isn’t going to allow its user to do what they want with their content the please give a second confirmation to make sure it’s really what the user wants 9/10 it isn’t!! ### ASSISTANT: Functionality - Content Control - Negative )))
| 273
|
Biased Inconsistent Censorship & Standards
|
I have over the last 6 months reported hundreds of blatantly fake & porn accounts and IG does nothing, very few are removed. Oct. 7 happens, Gaza attacks and almost immediately my commenting privileges are revoked for 24 hours, then 7days with the explanation Spamming. Numerous innocuous comments are removed, such as a quote from Amnesty International. Yet, I have had numerous comments wishing a graphic death or caliphate on me, however IG does nothing. I am not even an “influencer”, journalist or activist. I see their accounts repeatedly receiving threats of removal. The common theme is Pro-Palestine. That said while passionate about the issue I have never used hate speech, bullied or threatened anyone. I am not sharing fringe material. My conclusion is that IG is deliberately trying to suppress Pro-Palestinian content, which is unethical. I fear this is a slippery slope and on the wrong side of history. And by silencing these voices IG becomes complicit in what looks like a genocide. What’s next? Will IG be interfering in elections? Please remove the fake accounts, the porn and the scams. Yes monitor hate speech, bullying but do not block free speech when it comes to people’s lives.
|
Social Responsibility, Social Responsibility, Social Responsibility
|
Content Moderation, Ethics, Free Speech
|
Negative, Negative, Negative
|
Social Media - Censorship - Negative, Social Media - Spamming - Negative, Social Media - Bias - Negative, Social Media - Politics - Neutral
|
### USER: Biased Inconsistent Censorship & Standards: I have over the last 6 months reported hundreds of blatantly fake & porn accounts and IG does nothing, very few are removed. Oct. 7 happens, Gaza attacks and almost immediately my commenting privileges are revoked for 24 hours, then 7days with the explanation Spamming. Numerous innocuous comments are removed, such as a quote from Amnesty International. Yet, I have had numerous comments wishing a graphic death or caliphate on me, however IG does nothing. I am not even an “influencer”, journalist or activist. I see their accounts repeatedly receiving threats of removal. The common theme is Pro-Palestine. That said while passionate about the issue I have never used hate speech, bullied or threatened anyone. I am not sharing fringe material. My conclusion is that IG is deliberately trying to suppress Pro-Palestinian content, which is unethical. I fear this is a slippery slope and on the wrong side of history. And by silencing these voices IG becomes complicit in what looks like a genocide. What’s next? Will IG be interfering in elections? Please remove the fake accounts, the porn and the scams. Yes monitor hate speech, bullying but do not block free speech when it comes to people’s lives. ### ASSISTANT: Social Media - Censorship - Negative, Social Media - Spamming - Negative, Social Media - Bias - Negative, Social Media - Politics - Neutral )))
| 241
|
:(
|
i honestly love instagram! it’s great for communicating and sharing. but i’d say since yesterday to now, i’ve been having some trouble which i can’t report on the app. since yesterday i had been using instagram happily. until it had closed the app while i was trying to post something. i went into the app again and for about a minute maybe, the app closed again. it kept doing it over and over again so i went and researched how to fix the problem. i tried to update the app but it was up to date. i tried updating my device but it was up to date as well. i checked my storage and it was completely fine! i tried uninstalling and reinstalling the app multiple times but it kept happening. the next day, being today, i opened the app and it was working great! then i tried posting what i was trying to post yesterday... instagram crashed! AGAIN. i tried doing the same as the day before but i gave up. i was wondering if there was a way i could fix this issue. please respond as soon as you can.
|
App
|
Functionality
|
Negative
|
App - Functionality - Negative
|
### USER: :(: i honestly love instagram! it’s great for communicating and sharing. but i’d say since yesterday to now, i’ve been having some trouble which i can’t report on the app. since yesterday i had been using instagram happily. until it had closed the app while i was trying to post something. i went into the app again and for about a minute maybe, the app closed again. it kept doing it over and over again so i went and researched how to fix the problem. i tried to update the app but it was up to date. i tried updating my device but it was up to date as well. i checked my storage and it was completely fine! i tried uninstalling and reinstalling the app multiple times but it kept happening. the next day, being today, i opened the app and it was working great! then i tried posting what i was trying to post yesterday... instagram crashed! AGAIN. i tried doing the same as the day before but i gave up. i was wondering if there was a way i could fix this issue. please respond as soon as you can. ### ASSISTANT: App - Functionality - Negative )))
| 472
|
New Update
|
The new update is absolutely annoying. I can’t see recent posts without having to click on older posts from people I follow. And if I don’t click on that it just displays ONE new picture from someone I follow. Every time I get on this app all I see is that. Which at this point has gotten on my nerves. Just that one recent picture which is 7 hours old now. Even if I refresh the page I don’t get an update of recent posts with other people I follow. Before the new update it changes constantly and I know some people that I do follow post on a daily basic. Change the format back. I rather scroll on my feed to see post of people I FOLLOW. Not the stupid suggest posts on my feeds. Change it back to how it was. This is incredibly stupid. It’s more stupid having another button to see older posts on my personal page. Stop putting explore page videos/posts of people I do not follow on the personal page. I get on Instagram multiple times a day and I do use the explore page a lot. Keep the personal page separate from the explore page. That is beyond ridiculous. Why are you changing the format? I don’t want to see suggested posts on my personal page. Change it back to where when I scroll on my personal page, it just displays posts from people I follow. Stop including the explore page on the personal page. KEEP THEM SEPARATE. Literally have a personal page button and an explore page button for a reason. Keep it that way.
|
User Interface, User Interface, User Interface
|
Feed, Suggested Posts, Explore Page
|
Negative, Negative, Negative
|
App - Functionality - Negative, App - User Interface - Negative, App - Updates - Negative
|
### USER: New Update: The new update is absolutely annoying. I can’t see recent posts without having to click on older posts from people I follow. And if I don’t click on that it just displays ONE new picture from someone I follow. Every time I get on this app all I see is that. Which at this point has gotten on my nerves. Just that one recent picture which is 7 hours old now. Even if I refresh the page I don’t get an update of recent posts with other people I follow. Before the new update it changes constantly and I know some people that I do follow post on a daily basic. Change the format back. I rather scroll on my feed to see post of people I FOLLOW. Not the stupid suggest posts on my feeds. Change it back to how it was. This is incredibly stupid. It’s more stupid having another button to see older posts on my personal page. Stop putting explore page videos/posts of people I do not follow on the personal page. I get on Instagram multiple times a day and I do use the explore page a lot. Keep the personal page separate from the explore page. That is beyond ridiculous. Why are you changing the format? I don’t want to see suggested posts on my personal page. Change it back to where when I scroll on my personal page, it just displays posts from people I follow. Stop including the explore page on the personal page. KEEP THEM SEPARATE. Literally have a personal page button and an explore page button for a reason. Keep it that way. ### ASSISTANT: App - Functionality - Negative, App - User Interface - Negative, App - Updates - Negative )))
| 49
|
No new story features
|
Before you tell me what I’m doing wrong, I’ve tried everything. My app is updated, I have deleted and re-downloaded the app several times, used the app from another device, and I’ve even tried reaching out to Instagram about this issue at least twenty times and nobody has even tried helping me with my problem. I have had this issue for MONTHS (since the update came out and all these features were added)., I have not had any story features (polls, questions, music, etc) available on my account since they were added to Instagram. I have tried reporting the issue countless times and nothing. I have tried calling the helpline and they don’t even bother answering. The number is there for decoration. I was really hoping to use these features to reach out to my followers to help promote my business but obviously I have not been able to do that., and NO, I absolutely do NOT want to create a new account. I have had mine for years and I shouldn’t have to make a new one. Instagram should be able to tell me exactly what the problem is and fix it., I am very disappointed with the poor help service. If I don’t get an update on my problem any time soon then I’m seriously going to consider quitting. This is ridiculous and very annoying.
|
App Features, Customer Support, Customer Support
|
Story features, Helpline, Response time
|
negative, negative, negative
|
App Features - Story features - negative, Customer Support - Helpline - negative, Customer Support - Response time - negative
|
### USER: No new story features: Before you tell me what I’m doing wrong, I’ve tried everything. My app is updated, I have deleted and re-downloaded the app several times, used the app from another device, and I’ve even tried reaching out to Instagram about this issue at least twenty times and nobody has even tried helping me with my problem. I have had this issue for MONTHS (since the update came out and all these features were added)., I have not had any story features (polls, questions, music, etc) available on my account since they were added to Instagram. I have tried reporting the issue countless times and nothing. I have tried calling the helpline and they don’t even bother answering. The number is there for decoration. I was really hoping to use these features to reach out to my followers to help promote my business but obviously I have not been able to do that., and NO, I absolutely do NOT want to create a new account. I have had mine for years and I shouldn’t have to make a new one. Instagram should be able to tell me exactly what the problem is and fix it., I am very disappointed with the poor help service. If I don’t get an update on my problem any time soon then I’m seriously going to consider quitting. This is ridiculous and very annoying. ### ASSISTANT: App Features - Story features - negative, Customer Support - Helpline - negative, Customer Support - Response time - negative )))
| 459
|
Instagram is worse then Tik Tok
|
Tik Tok is very racist when it comes to limited the type of content black people can post ever since the owner of Facebook bought instagram it’s been getting worse and worse you used to have to work really hard for a verified blue check mark now it doesn’t mean anything on top of shadow banning and censoring black content creators and blog pages and artist has gotten worse and worse over the decades also another issue is once they’ve determined you’ve broken community guidelines with out even giving it a truly thorough face to face person to person investigation it’s like every thing you do from that point on breaks community guidelines even if you do the exact same thing some one else did I post models and clean content yet I’m always being marked and censored for reposting and shouting out models who’ve posted the exact same content and have not been punished instagram could be way better then tik tok if they would stop being racist and allow people of color to hit the algorithm and stop holding broken community guideline rules over peoples heads for the rest of there life
|
App, App, App
|
Functionality, Moderation, Racism
|
Negative, Negative, Negative
|
App - Racism - Negative, App - Content moderation - Negative, App - Verification - Negative, App - Shadow banning - Negative, App - Censorship - Negative, App - Algorithm - Negative
|
### USER: Instagram is worse then Tik Tok: Tik Tok is very racist when it comes to limited the type of content black people can post ever since the owner of Facebook bought instagram it’s been getting worse and worse you used to have to work really hard for a verified blue check mark now it doesn’t mean anything on top of shadow banning and censoring black content creators and blog pages and artist has gotten worse and worse over the decades also another issue is once they’ve determined you’ve broken community guidelines with out even giving it a truly thorough face to face person to person investigation it’s like every thing you do from that point on breaks community guidelines even if you do the exact same thing some one else did I post models and clean content yet I’m always being marked and censored for reposting and shouting out models who’ve posted the exact same content and have not been punished instagram could be way better then tik tok if they would stop being racist and allow people of color to hit the algorithm and stop holding broken community guideline rules over peoples heads for the rest of there life ### ASSISTANT: App - Racism - Negative, App - Content moderation - Negative, App - Verification - Negative, App - Shadow banning - Negative, App - Censorship - Negative, App - Algorithm - Negative )))
| 109
|
haven’t been able to do anything for three months
|
I’ve been blocked from liking, commenting, or following other people back as well as having trouble with posting on my story. I’ve seen a lot of people having this problem for no reason so it seems like it’s something that should be looked into, however nothing has changed for me. Many accounts are apparently being “shadow-banned”, but get are back to normal in about a week. I, however, haven’t been able to do any of the things mentioned above in three months. I’ve sent in reports in settings, I’ve tried staying off the app for a week, and then deleting the app entirely for a week in hopes that the lack of activity would return my account back to normal just to find that nothing has changed. I hope a developer can assist me in getting the app back, but currently the app is useless, and seeing that no one has helped this far into the issue, I simply would not recommend this app to anyone based solely off of their lack of acknowledgement to my problem. I understand I am one user of many, but if they truly cared about their users they would help. Until then, I will be taking it upon myself to download tiktok and spend my time there instead of the long lengths of time I used to spend on this app.
|
App
|
Features
|
Negative
|
App - Functionality - Negative, App - Support - Negative
|
### USER: haven’t been able to do anything for three months: I’ve been blocked from liking, commenting, or following other people back as well as having trouble with posting on my story. I’ve seen a lot of people having this problem for no reason so it seems like it’s something that should be looked into, however nothing has changed for me. Many accounts are apparently being “shadow-banned”, but get are back to normal in about a week. I, however, haven’t been able to do any of the things mentioned above in three months. I’ve sent in reports in settings, I’ve tried staying off the app for a week, and then deleting the app entirely for a week in hopes that the lack of activity would return my account back to normal just to find that nothing has changed. I hope a developer can assist me in getting the app back, but currently the app is useless, and seeing that no one has helped this far into the issue, I simply would not recommend this app to anyone based solely off of their lack of acknowledgement to my problem. I understand I am one user of many, but if they truly cared about their users they would help. Until then, I will be taking it upon myself to download tiktok and spend my time there instead of the long lengths of time I used to spend on this app. ### ASSISTANT: App - Functionality - Negative, App - Support - Negative )))
| 370
|
Social Media
|
I remember a time when in order to communicate with a loved one (a girlfriend) I had to write and rewrite a bunch of letters, when finally I felt I did my best I had to take a shower and dress up to go downtown taking two busses to get to the post office and mail my “perfumed letter” , after mailing my letter went to a cafe or for lunch before taking my busses back home, wait three days for my letter to reach my girlfriend, making mental math thinking if she got the letter and wait about 8 days to get a letter back, now there is fb, instagram and other forms of communication that you can send an emoji as soon as you see a picture of your family or friends food or their pets., I wish my kids would of enjoy the romantic factor it was with relationships back in the day and at the same time I am thankful for this tools because now I have children and grandkids out of state and I love to check on them every chance I get specially when the weather is not so favorable on their part of town., , Mario Valdivia
|
Social Media, Social Media
|
communication, communication
|
positive, negative
|
Social Media - communication - positive, Social Media - communication - negative
|
### USER: Social Media: I remember a time when in order to communicate with a loved one (a girlfriend) I had to write and rewrite a bunch of letters, when finally I felt I did my best I had to take a shower and dress up to go downtown taking two busses to get to the post office and mail my “perfumed letter” , after mailing my letter went to a cafe or for lunch before taking my busses back home, wait three days for my letter to reach my girlfriend, making mental math thinking if she got the letter and wait about 8 days to get a letter back, now there is fb, instagram and other forms of communication that you can send an emoji as soon as you see a picture of your family or friends food or their pets., I wish my kids would of enjoy the romantic factor it was with relationships back in the day and at the same time I am thankful for this tools because now I have children and grandkids out of state and I love to check on them every chance I get specially when the weather is not so favorable on their part of town., , Mario Valdivia ### ASSISTANT: Social Media - communication - positive, Social Media - communication - negative )))
| 432
|
Maybe is this is here, I’ll actually get a response
|
I’ll try to keep this short. I’ve had instagram for many years and would never have an issue. Earlier this year, my account got hacked twice and with the second time I haven’t been able to log into my account. I would keep getting these weird error messages whenever I did the whole reset password and two factor identification method. I’ve even done the video account recovery to which I guess they only have AIs that cannot tell that I’m the same person with different hair. I have so many photos and memories on my old account that I didn’t have the time to save into my photo storage and I cannot get in contact with a human being to recover my old account. You have all this information and data on my life, that is my personal data and I have the right to demand for it all. And this has happened with numerous people, so all our information is just sitting there. Can’t delete the account, can’t even get my friends to report my old account to close it. I’ve tried everything and I’m so fed up with instagram. Instagram places updates that people don’t care for, hackers and bots are everywhere and everything is pretty much an ad. I’m waiting for the opportunity for class action lawsuit to emerge with those who have the same struggle as me and best believe, I will sign my name on it.
|
Security, Functionality, Functionality, Content, Functionality, Functionality
|
Account Recovery, Hacking, Reporting, Updates, Bots, Ads
|
Negative, Negative, Negative, Negative, Negative, Negative
|
Support - Personal data - Negative, Support - Account recovery - Negative, Functionality - Account deletion - Negative, Functionality - Reporting - Negative, Functionality - Updates - Negative, Functionality - Ads - Negative
|
### USER: Maybe is this is here, I’ll actually get a response: I’ll try to keep this short. I’ve had instagram for many years and would never have an issue. Earlier this year, my account got hacked twice and with the second time I haven’t been able to log into my account. I would keep getting these weird error messages whenever I did the whole reset password and two factor identification method. I’ve even done the video account recovery to which I guess they only have AIs that cannot tell that I’m the same person with different hair. I have so many photos and memories on my old account that I didn’t have the time to save into my photo storage and I cannot get in contact with a human being to recover my old account. You have all this information and data on my life, that is my personal data and I have the right to demand for it all. And this has happened with numerous people, so all our information is just sitting there. Can’t delete the account, can’t even get my friends to report my old account to close it. I’ve tried everything and I’m so fed up with instagram. Instagram places updates that people don’t care for, hackers and bots are everywhere and everything is pretty much an ad. I’m waiting for the opportunity for class action lawsuit to emerge with those who have the same struggle as me and best believe, I will sign my name on it. ### ASSISTANT: Support - Personal data - Negative, Support - Account recovery - Negative, Functionality - Account deletion - Negative, Functionality - Reporting - Negative, Functionality - Updates - Negative, Functionality - Ads - Negative )))
| 93
|
some things need to be fixed.....
|
First of I don’t like how if you have a really good quality picture instagram ruins the quality! THIS NEEDS TO BE FIXED RIGHT AWAY! US POSTING A PICTURE SHOULDN'T RUIN THE QUALITY OF THE POST! Second I don’t like how some people’s instagrams have different stuff than others. Like how for some people their can choose to color their messages and some can’t. It’s really unfair to others that don’t even have the option. The same thing goes with the bouncing text letter thing. Some people are able to move the text and it like wiggles and stiff while others do not have that option. Also it took so long for everyone to get the option to be able to share a post to your story. I remember i went years without having the option to share posts to your story, even after i sent many reports to instagram about this. So of course I was super happy when I FINALLY had the option. I have no clue why it took them sooo long to fix that when so many people were reporting that. Anyway I hope this helps and I hope instagram gets faster at fixing their bugs and make sure everyone’s instagrams are fair. Like have the same options and stuff. That’s it for now! 0w0
|
App, App, App, App
|
Image Quality, Features, Fairness, Bug Fixes
|
Negative, Negative, Negative, Negative
|
Interface - Picture quality - negative, Functionality - Options - negative, Functionality - Bugs - negative, Functionality - Fairness - negative
|
### USER: some things need to be fixed.....: First of I don’t like how if you have a really good quality picture instagram ruins the quality! THIS NEEDS TO BE FIXED RIGHT AWAY! US POSTING A PICTURE SHOULDN'T RUIN THE QUALITY OF THE POST! Second I don’t like how some people’s instagrams have different stuff than others. Like how for some people their can choose to color their messages and some can’t. It’s really unfair to others that don’t even have the option. The same thing goes with the bouncing text letter thing. Some people are able to move the text and it like wiggles and stiff while others do not have that option. Also it took so long for everyone to get the option to be able to share a post to your story. I remember i went years without having the option to share posts to your story, even after i sent many reports to instagram about this. So of course I was super happy when I FINALLY had the option. I have no clue why it took them sooo long to fix that when so many people were reporting that. Anyway I hope this helps and I hope instagram gets faster at fixing their bugs and make sure everyone’s instagrams are fair. Like have the same options and stuff. That’s it for now! 0w0 ### ASSISTANT: Interface - Picture quality - negative, Functionality - Options - negative, Functionality - Bugs - negative, Functionality - Fairness - negative )))
| 97
|
It shouldn’t be harder to post a photo than shop
|
With all the updates that have been made in the last few years including (but not limited to) the shopping section now being on the toolbar, the reels, stories/Snapchat-esque messaging, only showing the most recent posts, and having them out of chronological order/put through it algorithm it makes me question what the purpose of the app even is anymore? Is it supposed to be Etsy? Snapchat? Facebook messenger lite? Tik tok? Having an app that works and has since 2013 is a perfectly fine thing. I don’t understand the need for constant updates, especially one that moves activity that is relevant to who you follow and your account out of the areas that are easy to see and access. When I go onto Instagram I want to see posts about people snd things I care about not the newest ad for something that I couldn’t afford if I became an Instagram influencer. The original purpose of the app was supposed to be to share photos of things that are important to you. Why would you deviate so much from something that has made the app so appealing and kept it relevant for so many years. If I wanted to have Etsy, tik tok, Snapchat, and Facebook features I would go to those apps. I know cornering the market in business is important but it’s redundant and seems desperate to make Instagram something it’s not.
|
App, App, App
|
Features, Interface, Originality
|
Negative, Negative, Negative
|
Functionality - chronological order - negative, Functionality - original purpose - negative, Interface - access - negative, Interface - Activity feed - negative, Interface - new features - negative
|
### USER: It shouldn’t be harder to post a photo than shop: With all the updates that have been made in the last few years including (but not limited to) the shopping section now being on the toolbar, the reels, stories/Snapchat-esque messaging, only showing the most recent posts, and having them out of chronological order/put through it algorithm it makes me question what the purpose of the app even is anymore? Is it supposed to be Etsy? Snapchat? Facebook messenger lite? Tik tok? Having an app that works and has since 2013 is a perfectly fine thing. I don’t understand the need for constant updates, especially one that moves activity that is relevant to who you follow and your account out of the areas that are easy to see and access. When I go onto Instagram I want to see posts about people snd things I care about not the newest ad for something that I couldn’t afford if I became an Instagram influencer. The original purpose of the app was supposed to be to share photos of things that are important to you. Why would you deviate so much from something that has made the app so appealing and kept it relevant for so many years. If I wanted to have Etsy, tik tok, Snapchat, and Facebook features I would go to those apps. I know cornering the market in business is important but it’s redundant and seems desperate to make Instagram something it’s not. ### ASSISTANT: Functionality - chronological order - negative, Functionality - original purpose - negative, Interface - access - negative, Interface - Activity feed - negative, Interface - new features - negative )))
| 224
|
Shadow bans and censorship
|
Instagram use to be a fun app for sharing memories and moments. It was a way to stay connected and informed—a place to share family photos and to show the world what you were up to. The more we connected the more we realized what we had in common or where we differ. It was at that point that we all realized that it could be used as a tool to share ideas. If we could inform those around us on the causes that we care about then we could change the world. But then it all changed. Instagram’s algorithm and development team shifted the focus of their product from connecting people to selling ads in an inauthentic and intrusive manner—Instagram before our eyes transformed into the platform that instead of connecting us, distances us. Today it’s no longer about keeping your friends informed and connected but boosting the content that will likely receive engagement in order to sell ads. You share a selfie and the algorithm works in your favor but you share content that is critical of world governments and it’s obfuscated/hidden (shadow-banned).... Enough is enough. In a world where pandemics are becoming normalized we deserve digital platforms that work for the people instead of against them.
|
Social, Social, Social, Social, Social, Social, Social
|
Constructive feedback, Sharing, Informative, Connecting, Authentic, Ads, Political
|
negative, negative, negative, negative, negative, negative, negative
|
Social - Constructive feedback - negative, Social - Sharing - negative, Social - Informative - negative, Social - Connecting - negative, Social - Authentic - negative, Social - Ads - negative, Social - Political - negative
|
### USER: Shadow bans and censorship: Instagram use to be a fun app for sharing memories and moments. It was a way to stay connected and informed—a place to share family photos and to show the world what you were up to. The more we connected the more we realized what we had in common or where we differ. It was at that point that we all realized that it could be used as a tool to share ideas. If we could inform those around us on the causes that we care about then we could change the world. But then it all changed. Instagram’s algorithm and development team shifted the focus of their product from connecting people to selling ads in an inauthentic and intrusive manner—Instagram before our eyes transformed into the platform that instead of connecting us, distances us. Today it’s no longer about keeping your friends informed and connected but boosting the content that will likely receive engagement in order to sell ads. You share a selfie and the algorithm works in your favor but you share content that is critical of world governments and it’s obfuscated/hidden (shadow-banned).... Enough is enough. In a world where pandemics are becoming normalized we deserve digital platforms that work for the people instead of against them. ### ASSISTANT: Social - Constructive feedback - negative, Social - Sharing - negative, Social - Informative - negative, Social - Connecting - negative, Social - Authentic - negative, Social - Ads - negative, Social - Political - negative )))
| 462
|
Excellent app!! Problem was fixed🙏🏻
|
Had an account with Instagram for 3-4 years plus and logged on today for it to say account disabled for going against community guidelines but won’t show me what it was that I went against, and also doesn’t give me the option to log back in when I try, it just loads a black screen and continues to try and load nothing. Can’t forget about when I was trying to get help with my account issue I’m having, but theirs no email or phone number you can contact about for any customer support which is outrageous for a platform who’s supposed to meet supply and demand and actually help their customers who use their services. Will definitely change my review and rating if the situation is addressed and can get the help to get my account back but at the moment would rate 0 stars if possible if I wasn’t needed to leave at-least one on this review. Updated my Instagram and account is now back up and working don’t know if it was just a technical error and glitch from the app itself prompting that message but my account is back up and working so thank you Instagram!!!
|
App-Functionality, App-Functionality, App-Functionality, App-Functionality
|
Customer support, Account recovery, Bug, Bug
|
Negative, Negative, Negative, Positive
|
App - Account access - Negative, App - Helpfulness - Negative, App - Responsiveness - Negative, App - Technical issues - Negative, App - Technical issues - Positive
|
### USER: Excellent app!! Problem was fixed🙏🏻: Had an account with Instagram for 3-4 years plus and logged on today for it to say account disabled for going against community guidelines but won’t show me what it was that I went against, and also doesn’t give me the option to log back in when I try, it just loads a black screen and continues to try and load nothing. Can’t forget about when I was trying to get help with my account issue I’m having, but theirs no email or phone number you can contact about for any customer support which is outrageous for a platform who’s supposed to meet supply and demand and actually help their customers who use their services. Will definitely change my review and rating if the situation is addressed and can get the help to get my account back but at the moment would rate 0 stars if possible if I wasn’t needed to leave at-least one on this review. Updated my Instagram and account is now back up and working don’t know if it was just a technical error and glitch from the app itself prompting that message but my account is back up and working so thank you Instagram!!! ### ASSISTANT: App - Account access - Negative, App - Helpfulness - Negative, App - Responsiveness - Negative, App - Technical issues - Negative, App - Technical issues - Positive )))
| 114
|
You’re killing me, here
|
I like Instagram. I do. It’s a good app for keeping in contact with friends and for being able to share the things I create as an artist. But I swear the app gets worse with every update. The changes to the layout of the home page that make it so it’s basically a second explore page and so you don’t see posts from those you follow in chronological order are frustrating. The change to messages that make it so swiping prompts a reply to someone rather than exiting is confusing and non-intuitive, not to mention outright useless. The changes to the placement of the notification and posting tabs are infuriating. This is an app for sharing, not for shopping. Keep the shopping tab out of the main tab bar and put reels back with explore., , Instagram would be much more user friendly if there was an option to toggle certain features (although calling them features instead of “hinderances” might, in some cases, be generous), such as the swipe-to-reply in messages, the suggested posts after the most recent posts in the home section, or whether posts were ordered algorithmically or chronologically. Additionally, allowing users to set up the layout of their tab bar would also make it more user friendly. I’m sure someone out there prefers the easy access to the reels tab, and would want to keep it where it currently is. But most don’t. Thus, allowing users to choose which features show up on the bar would make the app far better.
|
Homepage Layout, Message Functionality, Message Functionality, Navigation, Navigation, Homepage Layout, Functionality, Homepage Layout, Homepage Layout, Navigation
|
Layout, Functionality, Intuition, Placement, Functionality, Features, Options, Algorithms, Chronology, Customization
|
negative, negative, negative, negative, negative, negative, positive, negative, positive, positive
|
App - Layout - Negative, App - Messages - Negative, App - Notifications - Negative, App - Shopping - Negative, App - Features - Negative, App - Customization - Positive
|
### USER: You’re killing me, here: I like Instagram. I do. It’s a good app for keeping in contact with friends and for being able to share the things I create as an artist. But I swear the app gets worse with every update. The changes to the layout of the home page that make it so it’s basically a second explore page and so you don’t see posts from those you follow in chronological order are frustrating. The change to messages that make it so swiping prompts a reply to someone rather than exiting is confusing and non-intuitive, not to mention outright useless. The changes to the placement of the notification and posting tabs are infuriating. This is an app for sharing, not for shopping. Keep the shopping tab out of the main tab bar and put reels back with explore., , Instagram would be much more user friendly if there was an option to toggle certain features (although calling them features instead of “hinderances” might, in some cases, be generous), such as the swipe-to-reply in messages, the suggested posts after the most recent posts in the home section, or whether posts were ordered algorithmically or chronologically. Additionally, allowing users to set up the layout of their tab bar would also make it more user friendly. I’m sure someone out there prefers the easy access to the reels tab, and would want to keep it where it currently is. But most don’t. Thus, allowing users to choose which features show up on the bar would make the app far better. ### ASSISTANT: App - Layout - Negative, App - Messages - Negative, App - Notifications - Negative, App - Shopping - Negative, App - Features - Negative, App - Customization - Positive )))
| 29
|
Ugh
|
I literally live on this app, it’s pretty much the only social media I used regularly. But a distinct issue with instagram is that some updates will just.. make everything wonky or sort of make the app lose its appeal. Even though reels are just straight up an accessible tiktok on the app, I don’t mind them. However, I’m extremely baffled with the recent update that changed the format of instagram videos. It’s like an IGTV/REEL format instead and it makes it very hard to save videos to folders- which in my opinion is one of instagrams BIGGEST appeals. Unlike other social media apps you can very easily sort posts into folders for later references. Making this feature that much more difficult to access is especially annoying when you are a part of the editing community in instagram where you’ll want to save certain edits to certain folders or save audios to an audio folder. If I’m scrolling through my feed it’s fine, but it’s very tedious to save a video if it’s something my friend sent me since I have to go into my account saves and manually move it. Granted, it only takes like 10 seconds, but I really don’t get the point of making it harder when it only took like 3 seconds before.
|
Features, Features
|
Video saving, Video feeds
|
Negative, Negative
|
App - Feature - Negative, App - Video Format - Negative, App - Saving Videos - Negative
|
### USER: Ugh: I literally live on this app, it’s pretty much the only social media I used regularly. But a distinct issue with instagram is that some updates will just.. make everything wonky or sort of make the app lose its appeal. Even though reels are just straight up an accessible tiktok on the app, I don’t mind them. However, I’m extremely baffled with the recent update that changed the format of instagram videos. It’s like an IGTV/REEL format instead and it makes it very hard to save videos to folders- which in my opinion is one of instagrams BIGGEST appeals. Unlike other social media apps you can very easily sort posts into folders for later references. Making this feature that much more difficult to access is especially annoying when you are a part of the editing community in instagram where you’ll want to save certain edits to certain folders or save audios to an audio folder. If I’m scrolling through my feed it’s fine, but it’s very tedious to save a video if it’s something my friend sent me since I have to go into my account saves and manually move it. Granted, it only takes like 10 seconds, but I really don’t get the point of making it harder when it only took like 3 seconds before. ### ASSISTANT: App - Feature - Negative, App - Video Format - Negative, App - Saving Videos - Negative )))
| 16
|
fix yourselves
|
I’m not usually one to write reviews. However, today I am. I, my two sisters and my father all have Instagram. I have had it the longest. My two sisters recently got it and within a month BOTH of them have been hacked. One just moments ago. The other was logged out while she was on the app and was never able to get back in. She was forced to create an old account and has to tell people almost DAILY that she was hacked and to please unfollow the old account because the hacked is now messaging her followers. The sister that was just hacked today has sent out links saying “she made this for them”. I go to report my sisters accounts for being hacked for their safety and that option isn’t given. At this point I’m scared for not only my sisters safety but also my father AND myself. Instagram do better. Instead of rearranging your app appearance and trying to make your app look like other successful platforms, maybe you should focus on your app’s security for your users. This is honestly just proving your parent company’s scandal to be more truthful than you are letting on. , Sincerely,, Disappointed 🙁
|
Security
|
Security
|
negative
|
Security - App security - negative
|
### USER: fix yourselves: I’m not usually one to write reviews. However, today I am. I, my two sisters and my father all have Instagram. I have had it the longest. My two sisters recently got it and within a month BOTH of them have been hacked. One just moments ago. The other was logged out while she was on the app and was never able to get back in. She was forced to create an old account and has to tell people almost DAILY that she was hacked and to please unfollow the old account because the hacked is now messaging her followers. The sister that was just hacked today has sent out links saying “she made this for them”. I go to report my sisters accounts for being hacked for their safety and that option isn’t given. At this point I’m scared for not only my sisters safety but also my father AND myself. Instagram do better. Instead of rearranging your app appearance and trying to make your app look like other successful platforms, maybe you should focus on your app’s security for your users. This is honestly just proving your parent company’s scandal to be more truthful than you are letting on. , Sincerely,, Disappointed 🙁 ### ASSISTANT: Security - App security - negative )))
| 121
|
i need my update to put music on my notes now pleaseee
|
i dont wanna be mean but i have had an issue with your recent update, which allows users to put a 30 second music clip on their notes. i have not received this update, although all of my friends have. i have tried to be patient, & i have also tried fixing it. i restarted my phone, i updated my phone, i deleted the app, i logged out of my account, i tried updating the app multiple times, & nothing. no music option on my notes. i dont understand why i am being excluded. i am hurt, & overall shocked that Instagram could exclude someone like this. i would appreciate if you would give me this update. i dont find it nice to be excluding anyone from your updates, & i dont know why you chose me to exclude. but it is unfair, and i would like to receive this update as soon as possible. i think i deserve this., i really want this update, i am so mad you chose to leave me out of this update, out of all of the updates you have made. i love music, & really would like to put it on my notes. i dont know why you're targeting me
|
App
|
Update
|
Negative
|
App - Update - Negative, App - Update - Neutral, App - Music - Positive
|
### USER: i need my update to put music on my notes now pleaseee: i dont wanna be mean but i have had an issue with your recent update, which allows users to put a 30 second music clip on their notes. i have not received this update, although all of my friends have. i have tried to be patient, & i have also tried fixing it. i restarted my phone, i updated my phone, i deleted the app, i logged out of my account, i tried updating the app multiple times, & nothing. no music option on my notes. i dont understand why i am being excluded. i am hurt, & overall shocked that Instagram could exclude someone like this. i would appreciate if you would give me this update. i dont find it nice to be excluding anyone from your updates, & i dont know why you chose me to exclude. but it is unfair, and i would like to receive this update as soon as possible. i think i deserve this., i really want this update, i am so mad you chose to leave me out of this update, out of all of the updates you have made. i love music, & really would like to put it on my notes. i dont know why you're targeting me ### ASSISTANT: App - Update - Negative, App - Update - Neutral, App - Music - Positive )))
| 182
|
Used to be cool
|
Used to be a good app now it’s just a left wing media spewing propaganda machine, that incentivizes underage exploitation of women’s body’s, if you have a son or daughter that asks you to get this app tell them no, the longer they wait to have their brains indoctrinated by the sick sick stuff pushed on young brains by the developers over at Instagram, they also push CRT crap and crazy communistic ideas, once your son or daughter turns 18 they will thank you for not letting them get social media. I know I would have, middle schoolers posting thirst traps…. Covid propaganda everywhere…. A random ad every 3 posts, and left wing propaganda and fact checkers that are actively censoring any real facts and ideas. It has gone too far Instagram doesn’t not control American and it’s youth, remember social media is fake, do something in real life. Don’t forget they completely censored the president of the United States two years ago….. oh yea and how they peddeled left wing crap to every American to get sleepy Joe in office with their “algorithms” the same ones that give u ads based on what websites u visit or things you text about ….. Instagram and Facebook should be sued and zulerburg should be in jail for treason and mass child endangerment and exploitation for profit
|
Social Behavior, Social Behavior, Social Behavior, Sexual Content, Political Views, Political Views, Political Views, Political Views, Political Views, Political Views, Political Views
|
Propaganda, CRT, Socialization, Sexualization, Left Wing, Fact Checking, Censorship, Free Speech, Pro-Trump, President of the United States, 2020 Election
|
Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative
|
Social Behavior - Propaganda - Negative, Social Behavior - CRT - Negative, Social Behavior - Socialization - Negative, Sexual Content - Sexualization - Negative, Political Views - Left Wing - Negative, Political Views - Fact Checking - Negative, Political Views - Censorship - Negative, Political Views - Free Speech - Negative, Political Views - Pro-Trump - Negative, Political Views - President of the United States - Negative, Political Views - 2020 Election - Negative
|
### USER: Used to be cool: Used to be a good app now it’s just a left wing media spewing propaganda machine, that incentivizes underage exploitation of women’s body’s, if you have a son or daughter that asks you to get this app tell them no, the longer they wait to have their brains indoctrinated by the sick sick stuff pushed on young brains by the developers over at Instagram, they also push CRT crap and crazy communistic ideas, once your son or daughter turns 18 they will thank you for not letting them get social media. I know I would have, middle schoolers posting thirst traps…. Covid propaganda everywhere…. A random ad every 3 posts, and left wing propaganda and fact checkers that are actively censoring any real facts and ideas. It has gone too far Instagram doesn’t not control American and it’s youth, remember social media is fake, do something in real life. Don’t forget they completely censored the president of the United States two years ago….. oh yea and how they peddeled left wing crap to every American to get sleepy Joe in office with their “algorithms” the same ones that give u ads based on what websites u visit or things you text about ….. Instagram and Facebook should be sued and zulerburg should be in jail for treason and mass child endangerment and exploitation for profit ### ASSISTANT: Social Behavior - Propaganda - Negative, Social Behavior - CRT - Negative, Social Behavior - Socialization - Negative, Sexual Content - Sexualization - Negative, Political Views - Left Wing - Negative, Political Views - Fact Checking - Negative, Political Views - Censorship - Negative, Political Views - Free Speech - Negative, Political Views - Pro-Trump - Negative, Political Views - President of the United States - Negative, Political Views - 2020 Election - Negative )))
| 454
|
JUST GUVE ME THE NEW MEUSIC FETURE
|
1 have had an issue with your recent update, which allows users to put a 30 second music clip on their notes., I have not received this update, although all of my friends have. I have tried to be patient, & I have also tried fixing it. I restarted my phone, I updated my phone, I deleted the app, I logged out of my account, I tried updating the app multiple times, & nothing. No music option on my notes. I don't understand why I am being excluded. I am hurt, & overall shocked that Instagram could exclude someone like this., I would appreciate if you would give me this update. I don't find it nice to be excluding anyone from your updates, & I don't know why you chose me to exclude. But it is unfair, and I would like to receive this update as soon as possible. I think I deserve this, especially after you never let me use the "Add Yours' stickers as well. I have since gotten over it, but now I cannot let you exclide me anv londer Please give me this update, I do not deserve this. It's truly disgusting & rude of you to just leave me out. I really want this update, I am so mad you chose to leave me out of this update, out of all of the updates you have made. I love music, & I really would like to put it on my notes. I don't know why you're targeting me like this, but it needs to stop., Please provide me with this update, I would love to nut music on mv notes. Thank you if you can help my fix my issue
|
Feature, Feature, Feature, Feature, Feature
|
Music, Music, Notes, Music, Notes
|
Negative, Positive, Negative, Positive, Negative
|
App Features - Music Feature - Negative
|
### USER: JUST GUVE ME THE NEW MEUSIC FETURE: 1 have had an issue with your recent update, which allows users to put a 30 second music clip on their notes., I have not received this update, although all of my friends have. I have tried to be patient, & I have also tried fixing it. I restarted my phone, I updated my phone, I deleted the app, I logged out of my account, I tried updating the app multiple times, & nothing. No music option on my notes. I don't understand why I am being excluded. I am hurt, & overall shocked that Instagram could exclude someone like this., I would appreciate if you would give me this update. I don't find it nice to be excluding anyone from your updates, & I don't know why you chose me to exclude. But it is unfair, and I would like to receive this update as soon as possible. I think I deserve this, especially after you never let me use the "Add Yours' stickers as well. I have since gotten over it, but now I cannot let you exclide me anv londer Please give me this update, I do not deserve this. It's truly disgusting & rude of you to just leave me out. I really want this update, I am so mad you chose to leave me out of this update, out of all of the updates you have made. I love music, & I really would like to put it on my notes. I don't know why you're targeting me like this, but it needs to stop., Please provide me with this update, I would love to nut music on mv notes. Thank you if you can help my fix my issue ### ASSISTANT: App Features - Music Feature - Negative )))
| 10
|
driving me to suicide
|
Every single day, I open instagram to view thousands of edited images and videos that promote a fake lifestyle, making me feel less than for not even coming close to having the ability to live a lifestyle like we’re seeing every day. This app promotes fake ideals. It promotes that you must look a certain way or at least have a certain amount of money so that you can pay to change the way you look in order to fit in. But little do it’s users know that nobody actually looks like this. These users spend hours editing images of themselves to “perfection”. The most perfect people I see are the people that are real, in real life, just being themselves. Or on tiktok, not using filters, because that is an app where people are not afraid to be themselves. Promote real people, promote inclusivity, bring awareness to real issues and then maybe people will like your app but until you start to care about the millions of lives that you are taking by paying ‘influencers’ to promote a fake lifestyle, people are going to keep dying or leaving your app to preserve their sanity as I have. Don’t just stand there, do something, for once in your life zuckerberg start caring about the people.
|
Media
|
Lifestyle
|
Negative
|
Media - Lifestyle - Negative
|
### USER: driving me to suicide: Every single day, I open instagram to view thousands of edited images and videos that promote a fake lifestyle, making me feel less than for not even coming close to having the ability to live a lifestyle like we’re seeing every day. This app promotes fake ideals. It promotes that you must look a certain way or at least have a certain amount of money so that you can pay to change the way you look in order to fit in. But little do it’s users know that nobody actually looks like this. These users spend hours editing images of themselves to “perfection”. The most perfect people I see are the people that are real, in real life, just being themselves. Or on tiktok, not using filters, because that is an app where people are not afraid to be themselves. Promote real people, promote inclusivity, bring awareness to real issues and then maybe people will like your app but until you start to care about the millions of lives that you are taking by paying ‘influencers’ to promote a fake lifestyle, people are going to keep dying or leaving your app to preserve their sanity as I have. Don’t just stand there, do something, for once in your life zuckerberg start caring about the people. ### ASSISTANT: Media - Lifestyle - Negative )))
| 492
|
Feedback and suggestions improvements
|
So, Instagram is like pretty great, it’s my favorite social media platform. However I wish that the creators could make a few improvements and adjustments. , First of all, I know that there’s a highlights section for your stories, but I wish there could be a folder to combine posts. For example, I have a drawing account and it would be nice if I could have a place in my account where I could combine posts from past months. D’ya know what I mean? I tried to screenshot all the posts from the past month, but it was just too much work. , My second point is about stories. I know that y’all have added polls and “type something” features. What if you added another feature like those two but the responses were anonymous to the person who posted the story. Sometimes I wanna respond to one of my friends, but I feel embarrassed or insecure about my answer. This feature is not a necessity, nor a need, but it would attract a lot of attention to the youth, like me. Anyway, I believe that these pieces of feedback will liven up the app. Hopefully y’all add at least one of these in. Sorry for the long post, I had a lot to say, obviously.
|
Social Media, Social Media, Social Media, Social Media
|
Post combining, Highlight sections, Polls, Anonymous story responses
|
Positive, Positive, Positive, Positive
|
App - Functionality - Negative, App - Interface - Negative
|
### USER: Feedback and suggestions improvements: So, Instagram is like pretty great, it’s my favorite social media platform. However I wish that the creators could make a few improvements and adjustments. , First of all, I know that there’s a highlights section for your stories, but I wish there could be a folder to combine posts. For example, I have a drawing account and it would be nice if I could have a place in my account where I could combine posts from past months. D’ya know what I mean? I tried to screenshot all the posts from the past month, but it was just too much work. , My second point is about stories. I know that y’all have added polls and “type something” features. What if you added another feature like those two but the responses were anonymous to the person who posted the story. Sometimes I wanna respond to one of my friends, but I feel embarrassed or insecure about my answer. This feature is not a necessity, nor a need, but it would attract a lot of attention to the youth, like me. Anyway, I believe that these pieces of feedback will liven up the app. Hopefully y’all add at least one of these in. Sorry for the long post, I had a lot to say, obviously. ### ASSISTANT: App - Functionality - Negative, App - Interface - Negative )))
| 105
|
It was great and now no one sees my posts
|
I’ve had instagram since I can honestly remember and I’ve always loved it. But recently I have started an art account and it was going smoothly the first probably 7 months until Instagram updated and now no one sees my posts. I’m not gaining followers because my posts aren’t recommended because IM NOT A BIG ACCOUNT. It honestly irks me to see how my hard work to draw and post almost every day is now basically all for nothing because everything is being handed to the bigger accounts. Smaller accounts are now butted to the side and ignored. There is almost no was of growing. I use hashtags, my story, and I posted regularly— yet my numbers still decreased with the new update. I feel like it is their way of saying “don’t promote? Don’t grow.” Sorry but not everyone is able to pay for that mess. I just wish everything was fair like it used to be. Why do big app developers always ruin something that was going so good? How can anyone else make it when they aren’t given the chances the bigger accounts once were given?, , Please, backtrack and return it to how it used to be. I’ve had many other artists also complain and get discouraged because they feel the same way. It may seem like a problem only social media addicted teens would complain about but when you are trying to get out there and get known so that maybe you can have a career out of it, it’s a kick to the gut.
|
App, App, App, App
|
Content Delivery, Fairness, Growth Opportunities, Update
|
Negative, Negative, Negative, Negative
|
Features - Growth - Negative, Features - Fairness - Negative
|
### USER: It was great and now no one sees my posts: I’ve had instagram since I can honestly remember and I’ve always loved it. But recently I have started an art account and it was going smoothly the first probably 7 months until Instagram updated and now no one sees my posts. I’m not gaining followers because my posts aren’t recommended because IM NOT A BIG ACCOUNT. It honestly irks me to see how my hard work to draw and post almost every day is now basically all for nothing because everything is being handed to the bigger accounts. Smaller accounts are now butted to the side and ignored. There is almost no was of growing. I use hashtags, my story, and I posted regularly— yet my numbers still decreased with the new update. I feel like it is their way of saying “don’t promote? Don’t grow.” Sorry but not everyone is able to pay for that mess. I just wish everything was fair like it used to be. Why do big app developers always ruin something that was going so good? How can anyone else make it when they aren’t given the chances the bigger accounts once were given?, , Please, backtrack and return it to how it used to be. I’ve had many other artists also complain and get discouraged because they feel the same way. It may seem like a problem only social media addicted teens would complain about but when you are trying to get out there and get known so that maybe you can have a career out of it, it’s a kick to the gut. ### ASSISTANT: Features - Growth - Negative, Features - Fairness - Negative )))
| 80
|
Give notes and music
|
I don't wanna be mean but I have had an issue with your recent update, which allows users to put a 30 second music clip on their notes. I have not received this update, although all of my friends have. I have tried to be patient, & I have also tried fixing it. I restarted my phone, I updated my phone, I deleted the app, I logged out of my account, tried updating the app multiple times, & nothing. No music option on my notes. I don't understand why I am being excluded. I am hurt, & overall shocked that Instagram could exclude someone like this. I would appreciate if you would give me this update. I don't find it nice to be excluding anyone from your updates, & I don't know why you chose me to exclude. But it is unfair, and I would like to receive this update as soon as possible. I think I deserve this, especially after you never let me use the "Add Yours" stickers as well. I have since gotten over it, but now I cannot let you exclude me any longer. Please give me this update, I do not deserve this. It's truly disgusting & rude of you to just leave me out. I really want this update, I am so mad you chose to leave me out of this update, out of all of the updates you have made.
|
App Features, App Features
|
Music, Add Yours
|
Negative, Negative
|
App-Review - Music update - negative
|
### USER: Give notes and music: I don't wanna be mean but I have had an issue with your recent update, which allows users to put a 30 second music clip on their notes. I have not received this update, although all of my friends have. I have tried to be patient, & I have also tried fixing it. I restarted my phone, I updated my phone, I deleted the app, I logged out of my account, tried updating the app multiple times, & nothing. No music option on my notes. I don't understand why I am being excluded. I am hurt, & overall shocked that Instagram could exclude someone like this. I would appreciate if you would give me this update. I don't find it nice to be excluding anyone from your updates, & I don't know why you chose me to exclude. But it is unfair, and I would like to receive this update as soon as possible. I think I deserve this, especially after you never let me use the "Add Yours" stickers as well. I have since gotten over it, but now I cannot let you exclude me any longer. Please give me this update, I do not deserve this. It's truly disgusting & rude of you to just leave me out. I really want this update, I am so mad you chose to leave me out of this update, out of all of the updates you have made. ### ASSISTANT: App-Review - Music update - negative )))
| 177
|
An issue I have with the search feature
|
Instagram is an app I use a lot, and I’m very happy with it in general. There is one thing I have an irritation with however and that’s the search feature. It’s not a bug or anything, it’s just something I feel could use some looking-into. That is being able to search for multiple topics at once., For example: Let’s say I found a super cute post of a Toucan dressed as a cowboy. I leave it a like and continue on liking the other posts I see. About a week passes and I’m reminded of the post and would like to show it to a friend. It’s too far in the past to find, and I can’t remember who posted it. I could use the search feature, but I can only look up one hashtag at a time. So I could try searching through over 150K #toucan posts. Or over 4.5M #cowboy posts. My best hope is that the person miraculously included #cowboytoucan in the post as well., Basically, I just want to be able to search for multiple hashtags in the same search so I can narrow down my options. , Thank you for reading this, I hope you can at least consider my suggestion.
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Search
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Functionality
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Negative
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Functionality - Search - Negative
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### USER: An issue I have with the search feature: Instagram is an app I use a lot, and I’m very happy with it in general. There is one thing I have an irritation with however and that’s the search feature. It’s not a bug or anything, it’s just something I feel could use some looking-into. That is being able to search for multiple topics at once., For example: Let’s say I found a super cute post of a Toucan dressed as a cowboy. I leave it a like and continue on liking the other posts I see. About a week passes and I’m reminded of the post and would like to show it to a friend. It’s too far in the past to find, and I can’t remember who posted it. I could use the search feature, but I can only look up one hashtag at a time. So I could try searching through over 150K #toucan posts. Or over 4.5M #cowboy posts. My best hope is that the person miraculously included #cowboytoucan in the post as well., Basically, I just want to be able to search for multiple hashtags in the same search so I can narrow down my options. , Thank you for reading this, I hope you can at least consider my suggestion. ### ASSISTANT: Functionality - Search - Negative )))
| 250
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I Have a Few Suggestions
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Don’t get me wrong, Instagram is an awesome app. There’s just a few things I think would help this app be an even greater app. One thing is, well, I’ve encountered an account who, I think, had suicidal impressions and depressed thoughts. I think there should be an option to tell the creators of Instagram that there’s that kind of person on and I don’t want others under the influence that all of the previously mentioned things are okay. Because they’re not. , , I also think there should be an option to report a story post. This one person followed me, and (as always) I look at their posts and such. And this one person used an inappropriate name for colored people, and they said an inappropriate name for a private part. I think having an option to report the stories is another way to make Instagram better., , I know this is a long review, but (if you read this Instagram creators) thanks. I hope for you to add these suggestions to make Instagram a better and more secure app for people to have fun on, and to communicate with followers and friends.
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App, App
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Safety & Security, Reporting
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Positive, Positive
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Reporting - Inappropriate language - Negative, Reporting - Inappropriate content - Negative, Reporting - Inappropriate name usage - Negative, User Interface - Feedback ability - Neutral, User Interface - Report story option - Positive, User Interface - Report user option - Positive
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### USER: I Have a Few Suggestions: Don’t get me wrong, Instagram is an awesome app. There’s just a few things I think would help this app be an even greater app. One thing is, well, I’ve encountered an account who, I think, had suicidal impressions and depressed thoughts. I think there should be an option to tell the creators of Instagram that there’s that kind of person on and I don’t want others under the influence that all of the previously mentioned things are okay. Because they’re not. , , I also think there should be an option to report a story post. This one person followed me, and (as always) I look at their posts and such. And this one person used an inappropriate name for colored people, and they said an inappropriate name for a private part. I think having an option to report the stories is another way to make Instagram better., , I know this is a long review, but (if you read this Instagram creators) thanks. I hope for you to add these suggestions to make Instagram a better and more secure app for people to have fun on, and to communicate with followers and friends. ### ASSISTANT: Reporting - Inappropriate language - Negative, Reporting - Inappropriate content - Negative, Reporting - Inappropriate name usage - Negative, User Interface - Feedback ability - Neutral, User Interface - Report story option - Positive, User Interface - Report user option - Positive )))
| 339
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Silencers of the Truth
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This one-star review is too high for a disgusting app like Instagram. They are deliberately silencing Pro-Palestine voices because they are being paid off by Israel and it’s supporters to remove content that does not fall in line with their genocidal agenda. I have had multiple stories and comments removed that simply share current events that challenge the narrative of Western media and Israel’s lies and they are taken down WITH THE SWIFTNESS. Instagram claims each of my violations goes against community standards and guidelines. Are the community standards of Instagram built on spreading hate against Arabs and falsifying information? I have recently added a Pro-Palestinian influencer on Instagram and I was notified that the account is well-known for spreading false information before I was able to confirm adding her. Meanwhile they are peddling garbage already proven false fake news by Israel to make Palestinians look bad. Like the 40 beheaded babies, already proven to be a false allegation EONS ago?? I am STILL seeing that crap on Instagram but actual videos of real atrocities happening in Gaza are taken down. , , Instagram has made their stance VERY clear. , Find a different platform if you want the unfiltered truth. Instagram is and always has been known as a false reality app. Garbage, next!!, DOWN WITH INSTAGRAM, DOWN WITH META.
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Social-Political
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Censorship
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Negative
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Social Responsibility - Political Bias - Negative
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### USER: Silencers of the Truth: This one-star review is too high for a disgusting app like Instagram. They are deliberately silencing Pro-Palestine voices because they are being paid off by Israel and it’s supporters to remove content that does not fall in line with their genocidal agenda. I have had multiple stories and comments removed that simply share current events that challenge the narrative of Western media and Israel’s lies and they are taken down WITH THE SWIFTNESS. Instagram claims each of my violations goes against community standards and guidelines. Are the community standards of Instagram built on spreading hate against Arabs and falsifying information? I have recently added a Pro-Palestinian influencer on Instagram and I was notified that the account is well-known for spreading false information before I was able to confirm adding her. Meanwhile they are peddling garbage already proven false fake news by Israel to make Palestinians look bad. Like the 40 beheaded babies, already proven to be a false allegation EONS ago?? I am STILL seeing that crap on Instagram but actual videos of real atrocities happening in Gaza are taken down. , , Instagram has made their stance VERY clear. , Find a different platform if you want the unfiltered truth. Instagram is and always has been known as a false reality app. Garbage, next!!, DOWN WITH INSTAGRAM, DOWN WITH META. ### ASSISTANT: Social Responsibility - Political Bias - Negative )))
| 290
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Shopping?
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I’m sorry. What??? Shopping?? If I want to shop I’m not about to do it on Instagram. Please move the notifications section or whatever it’s called back to where it used to be. Where is should be. I don’t like notifications, I like to click on them to make them go away and that is easiest to do when the notification thing is down below. Now there’s this stupid shopping thing. I will never shop on Instagram, I have looked at ads, I have clicked on links, yet I have never bought anything on Instagram. I get what you’re doing, trying to make it safe for people to buy on Insta, prompt real shops and make sure people are not getting scammed (well, part of what you’re doing). If you want to make revenue that badly, the least you could do is try to not inconvenience your already loyal downloaders. Just. Ugh. If you just have to have this stupid shopping thing, can you at least switch it with the notification button? Have the shopping button be on the top right hand corner, and the notifications be on the bottom again. And while you’re at it, why don’t you move the DM button down below too, make everything super accessible.
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Shopping, Shopping
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Accessibility, Shopping
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Negative, Negative
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UI - Notification settings - negative, UI - Shopping feature - negative, UI - DM button - negative
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### USER: Shopping?: I’m sorry. What??? Shopping?? If I want to shop I’m not about to do it on Instagram. Please move the notifications section or whatever it’s called back to where it used to be. Where is should be. I don’t like notifications, I like to click on them to make them go away and that is easiest to do when the notification thing is down below. Now there’s this stupid shopping thing. I will never shop on Instagram, I have looked at ads, I have clicked on links, yet I have never bought anything on Instagram. I get what you’re doing, trying to make it safe for people to buy on Insta, prompt real shops and make sure people are not getting scammed (well, part of what you’re doing). If you want to make revenue that badly, the least you could do is try to not inconvenience your already loyal downloaders. Just. Ugh. If you just have to have this stupid shopping thing, can you at least switch it with the notification button? Have the shopping button be on the top right hand corner, and the notifications be on the bottom again. And while you’re at it, why don’t you move the DM button down below too, make everything super accessible. ### ASSISTANT: UI - Notification settings - negative, UI - Shopping feature - negative, UI - DM button - negative )))
| 254
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The most anxiety-inducing app
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Instagram feels very unwelcoming and based on inequality more than fairness. They changed the order of Comments again so that it’s even less chronologically ordered than it was before. Newer comments are so scattered and difficult to find on a post that there’s no sense revisiting a post anymore, so I’ve spent drastically less time on the app since the latest update. Also, it’s a worrisome feeling writing a comment and having no idea where Instagram is going to plop it in the order and for what reason. You have no idea if people are reading your comment or if it’s too far low on the page. Some of the kindest and most encouraging comments from people are towards the bottom of the pile, seemingly because they’re several sentences long, or because they don’t have mutual friends with the original poster. The uncertainty of why the faulty algorithm favors certain commenters over others has given me anxiety I’ve never suffered from before, on an app that was originally supposed to be fun and a stress reliever. Now it’s the complete opposite. A computer algorithm can’t determine a person’s worth or the quality of their comment. I’d rather just watch TV than worry about this anymore. Someone please invent a better app that is actually about pictures and isn’t so controlled and manipulated by an algorithm.
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Social Media, Social Media, Social Media, Social Media
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Feed Algorithm, Comment Sorting, Interface, User Experience
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Negative, Negative, Negative, Negative
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App - Algorithm - Negative
|
### USER: The most anxiety-inducing app: Instagram feels very unwelcoming and based on inequality more than fairness. They changed the order of Comments again so that it’s even less chronologically ordered than it was before. Newer comments are so scattered and difficult to find on a post that there’s no sense revisiting a post anymore, so I’ve spent drastically less time on the app since the latest update. Also, it’s a worrisome feeling writing a comment and having no idea where Instagram is going to plop it in the order and for what reason. You have no idea if people are reading your comment or if it’s too far low on the page. Some of the kindest and most encouraging comments from people are towards the bottom of the pile, seemingly because they’re several sentences long, or because they don’t have mutual friends with the original poster. The uncertainty of why the faulty algorithm favors certain commenters over others has given me anxiety I’ve never suffered from before, on an app that was originally supposed to be fun and a stress reliever. Now it’s the complete opposite. A computer algorithm can’t determine a person’s worth or the quality of their comment. I’d rather just watch TV than worry about this anymore. Someone please invent a better app that is actually about pictures and isn’t so controlled and manipulated by an algorithm. ### ASSISTANT: App - Algorithm - Negative )))
| 307
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New update is awful
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I absolutely hate the new Instagram update... it’s very gimmicky and shows that they no longer care about people enjoying a user friendly interface for them to enjoy their social media profiles, but rather now make it into some sort of business platform. The majority of Instagram users created their account to simply connect with friends and access content like news, sports or memes posted by popular pages. Now it feels like my social media account is part of some online shopping website, which is absolutely not what I wanted. Nearly every on the internet you see advertisements for products, and Instagram even had accounts that had links to online shops before, but it was hidden enough to where you could feel like you weren’t harassed by companies trying to sell you products. But now it’s so blatant that Instagram only cares about money and selling products or promoting business, which is not what social media was created for. So many apps are created for the communities benefit and solely based on giving them the best experience for them to enjoy... but eventually they just use their popularity to create more revenue and destroy the true unique user experience that made it so popular to begin with. I really hope they revert to the older format... probably not thought
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UI, UI, Interface, Interface, Interface, Features, Features, Features, Features, Business, Business, Business, Business
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Interface, User experience, Social media, User friendly, User experience, Advertisement, Promotions, Online shopping, Business platform, Profit, Marketing, Revenue, Sales
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negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative
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Interface - User Friendliness - Negative, Interface - User Experience - Negative, Business - Commercialization - Negative, Interface - Social Media Purpose - Negative
|
### USER: New update is awful: I absolutely hate the new Instagram update... it’s very gimmicky and shows that they no longer care about people enjoying a user friendly interface for them to enjoy their social media profiles, but rather now make it into some sort of business platform. The majority of Instagram users created their account to simply connect with friends and access content like news, sports or memes posted by popular pages. Now it feels like my social media account is part of some online shopping website, which is absolutely not what I wanted. Nearly every on the internet you see advertisements for products, and Instagram even had accounts that had links to online shops before, but it was hidden enough to where you could feel like you weren’t harassed by companies trying to sell you products. But now it’s so blatant that Instagram only cares about money and selling products or promoting business, which is not what social media was created for. So many apps are created for the communities benefit and solely based on giving them the best experience for them to enjoy... but eventually they just use their popularity to create more revenue and destroy the true unique user experience that made it so popular to begin with. I really hope they revert to the older format... probably not thought ### ASSISTANT: Interface - User Friendliness - Negative, Interface - User Experience - Negative, Business - Commercialization - Negative, Interface - Social Media Purpose - Negative )))
| 314
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Way too many glitches
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So idk why this is happening but there has been a number of issues with my Instagram as of recently. So to start off before any update took place, whether it was the new iPhone update or if Instagram updated, everything was working just fine. Now I’m experiencing mass amounts of glitches starting off with my DMs. There will be times I receive a DM and once I get onto the app and tap to get to the DMs the screen is all black. I can go back onto my feed and insta-story camera but the entire DM page is black. A second glitch that has also been occurring and is still occurring is false notifications on my other accounts. I have three accounts linked to my Instagram and each one gets notifications regularly and I check each one. But just as I had checked them, it still shows as if the notification had never been checked. The notifications range from likes, comments, and DMs do idrk whats up with that. I have a feeling it may be the newest IOS update but even if it is, there should be something that can fix this because I keep having to exit out of the app and entering in again. That only solves the DM glitch but the false notification glitch won’t go away. Is anyone having trouble?
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App-Review, App-Review
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Functionality, Notifications
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Negative, Negative
|
App - Functionality - Negative
|
### USER: Way too many glitches: So idk why this is happening but there has been a number of issues with my Instagram as of recently. So to start off before any update took place, whether it was the new iPhone update or if Instagram updated, everything was working just fine. Now I’m experiencing mass amounts of glitches starting off with my DMs. There will be times I receive a DM and once I get onto the app and tap to get to the DMs the screen is all black. I can go back onto my feed and insta-story camera but the entire DM page is black. A second glitch that has also been occurring and is still occurring is false notifications on my other accounts. I have three accounts linked to my Instagram and each one gets notifications regularly and I check each one. But just as I had checked them, it still shows as if the notification had never been checked. The notifications range from likes, comments, and DMs do idrk whats up with that. I have a feeling it may be the newest IOS update but even if it is, there should be something that can fix this because I keep having to exit out of the app and entering in again. That only solves the DM glitch but the false notification glitch won’t go away. Is anyone having trouble? ### ASSISTANT: App - Functionality - Negative )))
| 372
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annoying bugs or glitches
|
i’ve had instagram for a long time now and it’s been working fine until instagram added the story poll. when it came out, i didn’t have it, when i made my spam account, it did have it. after that, i tried updating the app, and my phone as well and nothing happened. same thing happened when the slider came out. my main account doesn’t have it but my spam does. i don’t understand why this is happening but it’s really annoying because i don’t get why instagram would give one of my accounts things and not give my other account the same things. and you wanna know something else? the exact same thing happened with the question stickers. i’ve honestly tried to do so many things but nothing has worked. a lot of people i know as well don’t have one thing out of the three but i don’t know anyone that doesn’t have all three like me. i just want to know when this bug or glitch will be fixed because it’s pretty annoying. i gave this 5 stars because everything else is fine, EXCEPT FOR THIS.
|
App, App
|
Functionality, Functionality
|
Neutral, Negative
|
App - Bugs/Glitches - Negative
|
### USER: annoying bugs or glitches: i’ve had instagram for a long time now and it’s been working fine until instagram added the story poll. when it came out, i didn’t have it, when i made my spam account, it did have it. after that, i tried updating the app, and my phone as well and nothing happened. same thing happened when the slider came out. my main account doesn’t have it but my spam does. i don’t understand why this is happening but it’s really annoying because i don’t get why instagram would give one of my accounts things and not give my other account the same things. and you wanna know something else? the exact same thing happened with the question stickers. i’ve honestly tried to do so many things but nothing has worked. a lot of people i know as well don’t have one thing out of the three but i don’t know anyone that doesn’t have all three like me. i just want to know when this bug or glitch will be fixed because it’s pretty annoying. i gave this 5 stars because everything else is fine, EXCEPT FOR THIS. ### ASSISTANT: App - Bugs/Glitches - Negative )))
| 366
|
Great, but needs some issues fixed.
|
Instagram as a whole ever since I got it last summer has a been a great experience for me. I’ve been able to connect with my friends faster than I would’ve without it, and it’s a good thing to have when I’m bored and have nothing else to do. However, after having Instagram for many months I have discovered a couple of issues that are driving me nuts. First, on the home page once every so often the several most recent posts get mixed up in a seemingly RANDOM ORDER. I don’t like this at all because the post that gets moved to the top is most likely a post that I don’t want to see again for a while, like today that post is one that I don’t like at all and would rather not see AGAIN, and also because I someone who likes his home page posts to be precisely in CHRONOLOGICAL ORDER. Second, when an Instagram update comes around, the caption for it should say more than just fixing bugs and issues on Instagram, like what exactly that update is going to do with certain pages on the app and why. Please take the time to deal with these issues that I’ve stated above so that in the near future I’ll be able to confidently give Instagram a FIVE STAR RATING instead of a four star rating.
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App Interface, App Functionality
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Home page post order, Instagram updates
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negative, negative
|
App - Functionality - Negative, App - Functionality - Negative
|
### USER: Great, but needs some issues fixed.: Instagram as a whole ever since I got it last summer has a been a great experience for me. I’ve been able to connect with my friends faster than I would’ve without it, and it’s a good thing to have when I’m bored and have nothing else to do. However, after having Instagram for many months I have discovered a couple of issues that are driving me nuts. First, on the home page once every so often the several most recent posts get mixed up in a seemingly RANDOM ORDER. I don’t like this at all because the post that gets moved to the top is most likely a post that I don’t want to see again for a while, like today that post is one that I don’t like at all and would rather not see AGAIN, and also because I someone who likes his home page posts to be precisely in CHRONOLOGICAL ORDER. Second, when an Instagram update comes around, the caption for it should say more than just fixing bugs and issues on Instagram, like what exactly that update is going to do with certain pages on the app and why. Please take the time to deal with these issues that I’ve stated above so that in the near future I’ll be able to confidently give Instagram a FIVE STAR RATING instead of a four star rating. ### ASSISTANT: App - Functionality - Negative, App - Functionality - Negative )))
| 55
|
Decreased quality
|
Not sure where to start really. I have used instagram for so many years. And over the years your updates have been all over the place. What is with the guidelines issues? I really do not understand how quite a few comments I decide to make get flagged and taken down for being “against” the guidelines. Then it will show me what the guidelines are that I am apparently violating. Yup still didn’t violate them. The jist of the guidelines goes something like not to comment spam comments like selling things or advertising things blah blah. I rarely ever comment on a post but SOMETIMES I feel like putting my own two thoughts in. Never do I ever go against a guideline when I comment and it is incredibly frustrating to have my comments removed for things I did not do. Especially when there are literally bullies on bullies that comment mean things and those comments themselves don’t get taken down. Other comments that genuinely do go against the guidelines don’t get taken down. There are people who post themselves half nude or more, that doesn’t get taken down. But so much of my innocence gets taken down? I just don’t understand anymore. Very close to deleting my account for good. Do better instagram. Maybe adding the option to speak to a real person would help, as I immediately get sent reports back as if someone is checking things instantly.
|
App-Review:
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Guidelines
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Negative
|
Content - Guidelines - Negative, Content - Abuse - Negative, App-Review: ('I was really disappointed with the new update. The old interface was much better.', ' It was easier to use and navigate. The new update is confusing and difficult to use.'), UI - Interface - Negative
|
### USER: Decreased quality: Not sure where to start really. I have used instagram for so many years. And over the years your updates have been all over the place. What is with the guidelines issues? I really do not understand how quite a few comments I decide to make get flagged and taken down for being “against” the guidelines. Then it will show me what the guidelines are that I am apparently violating. Yup still didn’t violate them. The jist of the guidelines goes something like not to comment spam comments like selling things or advertising things blah blah. I rarely ever comment on a post but SOMETIMES I feel like putting my own two thoughts in. Never do I ever go against a guideline when I comment and it is incredibly frustrating to have my comments removed for things I did not do. Especially when there are literally bullies on bullies that comment mean things and those comments themselves don’t get taken down. Other comments that genuinely do go against the guidelines don’t get taken down. There are people who post themselves half nude or more, that doesn’t get taken down. But so much of my innocence gets taken down? I just don’t understand anymore. Very close to deleting my account for good. Do better instagram. Maybe adding the option to speak to a real person would help, as I immediately get sent reports back as if someone is checking things instantly. ### ASSISTANT: Content - Guidelines - Negative, Content - Abuse - Negative, App-Review: ('I was really disappointed with the new update. The old interface was much better.', ' It was easier to use and navigate. The new update is confusing and difficult to use.'), UI - Interface - Negative )))
| 99
|
Worse with every update/change
|
Instagram has always been my favorite app, but they are continuing to change the whole structure of it. They need to bring back showing us posts in order of when they were posted, not an order of who they think we want to see. They also need to stop censoring. I want to see every post from everyone and following, not just ones you think I’m interested in. Also, stop trying to make this the shop for people. We don’t want to buy things on Instagram, we want to connect with our friends and family. The new update makes it really hard to post a photo or see who liked and commented, but really easy to go to the explorer page and go to the shopping page. Stop trying to make a huge profit and just let us enjoy this app. If there is one update that they should add, let us delete a single photo on a multi photo post. Sometimes I post one post with three photos at a time and then realize one of those photos needs to be taken off. I would have to delete the entire post and I’m not reposting something once all my friends have seen it. If I was able to delete or cover up one of those pictures that would be amazing.
|
Social, Social, Social, Social, Social, Social
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Content, Features, Structure, Shopping, Posting, Deletion
|
Negative, Negative, Negative, Negative, Negative, Negative
|
- Social Features - Showing posts in order of recency - Negative, - Social Features - Showing all posts - Negative, - Social Features - Censoring - Negative, - Commerce - Shopping feature - Negative, - Usability - Posting photos - Negative, - Usability - Viewing likes and comments - Negative, - Usability - Explorer page - Negative, - Usability - Deleting individual photos - Positive
|
### USER: Worse with every update/change: Instagram has always been my favorite app, but they are continuing to change the whole structure of it. They need to bring back showing us posts in order of when they were posted, not an order of who they think we want to see. They also need to stop censoring. I want to see every post from everyone and following, not just ones you think I’m interested in. Also, stop trying to make this the shop for people. We don’t want to buy things on Instagram, we want to connect with our friends and family. The new update makes it really hard to post a photo or see who liked and commented, but really easy to go to the explorer page and go to the shopping page. Stop trying to make a huge profit and just let us enjoy this app. If there is one update that they should add, let us delete a single photo on a multi photo post. Sometimes I post one post with three photos at a time and then realize one of those photos needs to be taken off. I would have to delete the entire post and I’m not reposting something once all my friends have seen it. If I was able to delete or cover up one of those pictures that would be amazing. ### ASSISTANT: - Social Features - Showing posts in order of recency - Negative, - Social Features - Showing all posts - Negative, - Social Features - Censoring - Negative, - Commerce - Shopping feature - Negative, - Usability - Posting photos - Negative, - Usability - Viewing likes and comments - Negative, - Usability - Explorer page - Negative, - Usability - Deleting individual photos - Positive )))
| 383
|
Starting to use instagram less..
|
Despite all of the updates throughout the years that many people felt as undesirable, i continued to use this app as the updates didn’t bother me too much. However, this new update that has completely changed the look of my home feed is the most undesirable thing on this planet. It is downright annoying to even scroll down to see my friend’s photos to the point where i end up only looking at stories. It was so much better when you can smoothly scroll down. Why give up an iconic part of this app just to accommodate for reels that nobody asked for? It is frustrating, especially because of how much I used to use this app. I would genuinely want more advertisements than this dumb new feed. By the way, the only way you can really beat tiktok is if you actually listen to people that use this app and you stick to being an APP USED TO POST PICTURES. Look at twitter and how they continue to thrive because of how they stay true to themselves. So facebook can stick to it’s original home feed look but instagram can’t? Great job instagram, I now use twitter and instagram more because you guys continue to add fix things that nobody asked you to fix! At least make it an option to be able to use the old feed style. You guys are making this app harder and more inaccessible to use.
|
Interface, Features, Interface, Features, Interface
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Home feed, Reels, Photo posting, Advertisements, Accessibility
|
negative, negative, negative, negative, negative
|
Interface - Feed - negative, Features - Reels - negative, Interface - Home Feed - negative, Interface - Feed - negative
|
### USER: Starting to use instagram less..: Despite all of the updates throughout the years that many people felt as undesirable, i continued to use this app as the updates didn’t bother me too much. However, this new update that has completely changed the look of my home feed is the most undesirable thing on this planet. It is downright annoying to even scroll down to see my friend’s photos to the point where i end up only looking at stories. It was so much better when you can smoothly scroll down. Why give up an iconic part of this app just to accommodate for reels that nobody asked for? It is frustrating, especially because of how much I used to use this app. I would genuinely want more advertisements than this dumb new feed. By the way, the only way you can really beat tiktok is if you actually listen to people that use this app and you stick to being an APP USED TO POST PICTURES. Look at twitter and how they continue to thrive because of how they stay true to themselves. So facebook can stick to it’s original home feed look but instagram can’t? Great job instagram, I now use twitter and instagram more because you guys continue to add fix things that nobody asked you to fix! At least make it an option to be able to use the old feed style. You guys are making this app harder and more inaccessible to use. ### ASSISTANT: Interface - Feed - negative, Features - Reels - negative, Interface - Home Feed - negative, Interface - Feed - negative )))
| 153
|
Needs some QoL adjustment
|
Overall it works well but good lord some of it is annoying. I hate that it’s becoming so video/reel centric. This isn’t tiktok and it shouldn’t try to be. It’s also not a store or marketplace and it shouldn’t try to be., , Second, this is a problem that is probably not common, but it is extremely annoying—I delete the app from my phone frequently when I have a lot of work to do so that I am not distracted. Despite this app definitely tracking my data and knowing that I have had an account for years now, everytime I redownload it, it will pause any audio or video that is playing to show me every single functionality on the app. Not only this, but some of these tutorials do not go away until you use the feature they are suggesting, which completely interrupts what you were doing. If I check my story, I do not need to be told, in succession, twice each, that I can add it to my highlights or share it as a reel. I do not need to be told, while watching a reel, that there is a home for watching reels on the app and have you interrupt the reel itself. You do not need to remind me how to share posts. The list goes on. It’s obnoxious.
|
App, App, App
|
Functionality, Content, Tutorial
|
Negative, Negative, Negative
|
App - Functionality - Negative, App - Design - Negative, App - Interface - Negative
|
### USER: Needs some QoL adjustment: Overall it works well but good lord some of it is annoying. I hate that it’s becoming so video/reel centric. This isn’t tiktok and it shouldn’t try to be. It’s also not a store or marketplace and it shouldn’t try to be., , Second, this is a problem that is probably not common, but it is extremely annoying—I delete the app from my phone frequently when I have a lot of work to do so that I am not distracted. Despite this app definitely tracking my data and knowing that I have had an account for years now, everytime I redownload it, it will pause any audio or video that is playing to show me every single functionality on the app. Not only this, but some of these tutorials do not go away until you use the feature they are suggesting, which completely interrupts what you were doing. If I check my story, I do not need to be told, in succession, twice each, that I can add it to my highlights or share it as a reel. I do not need to be told, while watching a reel, that there is a home for watching reels on the app and have you interrupt the reel itself. You do not need to remind me how to share posts. The list goes on. It’s obnoxious. ### ASSISTANT: App - Functionality - Negative, App - Design - Negative, App - Interface - Negative )))
| 152
|
Where do I really even start?
|
This app is horrible. I believe at one point, years ago it was decent, but nowadays it is complete utter garbage. The report system on this app is so broken, it is insane. People on this app post porn, and gore and are able to receive warning after warning, meanwhile small accounts can post absolutely nothing and still get deleted? I had an account that was deleted and I’d literally done nothing on the account at all…what policy did I violate to get it deleted? I’ve had comments reported and deleted for saying that a group of people was not all evil, and that if you did think that it was “idiotic”. It was labeled as bullying and harassment when I’d done neither of those things? Meanwhile the actual bullies on this app can get away with saying whatever they want on fake accounts with no real restrictions at all. People can impersonate you on this app as well, with no consequences, even if you report the impersonators to Instagram with an ID they will do nothing, simply because they do not care. I have over 3.5k+ followers, and yet I only get about 100 views per story? Why is their so much censorship on this app? There has to be a change made, and I need the report requests I’ve sent to be answered.
|
App, App, App, App
|
Report System, Censorship, Impersonation, Account Deletion
|
Negative, Negative, Negative, Negative
|
App - Report System - Negative, App - Censorship - Negative, App - Impersonation - Negative, App - Account Deletion - Negative
|
### USER: Where do I really even start?: This app is horrible. I believe at one point, years ago it was decent, but nowadays it is complete utter garbage. The report system on this app is so broken, it is insane. People on this app post porn, and gore and are able to receive warning after warning, meanwhile small accounts can post absolutely nothing and still get deleted? I had an account that was deleted and I’d literally done nothing on the account at all…what policy did I violate to get it deleted? I’ve had comments reported and deleted for saying that a group of people was not all evil, and that if you did think that it was “idiotic”. It was labeled as bullying and harassment when I’d done neither of those things? Meanwhile the actual bullies on this app can get away with saying whatever they want on fake accounts with no real restrictions at all. People can impersonate you on this app as well, with no consequences, even if you report the impersonators to Instagram with an ID they will do nothing, simply because they do not care. I have over 3.5k+ followers, and yet I only get about 100 views per story? Why is their so much censorship on this app? There has to be a change made, and I need the report requests I’ve sent to be answered. ### ASSISTANT: App - Report System - Negative, App - Censorship - Negative, App - Impersonation - Negative, App - Account Deletion - Negative )))
| 434
|
Restrictions
|
Here’s what I think of Meta in general, though I’m pretty sure a human will never read it:, , Quote from Zuckerberg…free expression, he said, has always been part of his company’s mission—but sometimes people use their voices to put others in danger. Meta shouldn’t be making so many decisions on speech by itself.” So Meta created an Oversight Board, & Zuckerberg gave that board $150 million dollars to continue it’s work through 2025. I don’t think you can say the oversight board is independent if Zuckerberg paid to create it. If you want some entertainment, go read the bio’s for the current board members & tell me if it’s a diverse group of independent voices, as Zuckerberg claims. It’s clear that the board was created, not for the purpose Zuckerberg claims, but to ensure Meta can continue silencing who they want, & can blame the board if their actions are ever called into question. I see posts/videos CONSTANTLY from people inciting hate & violence, but they’re never taken down or have their accounts restricted. No Democrat politician who openly called on the public to intimidate & harass political opponents, & they weren’t silenced. , , My grandfather, who served the US military for 30 yrs, said that this country would begin losing it’s freedom if one political ideology ever gained control of the flow of information to the people. He was willing to sacrifice his life for this country, & I’m almost glad that he’s not here to watch it happen.
|
Company
|
Speech moderation
|
Negative
|
Company - Policy - Negative
|
### USER: Restrictions: Here’s what I think of Meta in general, though I’m pretty sure a human will never read it:, , Quote from Zuckerberg…free expression, he said, has always been part of his company’s mission—but sometimes people use their voices to put others in danger. Meta shouldn’t be making so many decisions on speech by itself.” So Meta created an Oversight Board, & Zuckerberg gave that board $150 million dollars to continue it’s work through 2025. I don’t think you can say the oversight board is independent if Zuckerberg paid to create it. If you want some entertainment, go read the bio’s for the current board members & tell me if it’s a diverse group of independent voices, as Zuckerberg claims. It’s clear that the board was created, not for the purpose Zuckerberg claims, but to ensure Meta can continue silencing who they want, & can blame the board if their actions are ever called into question. I see posts/videos CONSTANTLY from people inciting hate & violence, but they’re never taken down or have their accounts restricted. No Democrat politician who openly called on the public to intimidate & harass political opponents, & they weren’t silenced. , , My grandfather, who served the US military for 30 yrs, said that this country would begin losing it’s freedom if one political ideology ever gained control of the flow of information to the people. He was willing to sacrifice his life for this country, & I’m almost glad that he’s not here to watch it happen. ### ASSISTANT: Company - Policy - Negative )))
| 66
|
Stories and timing
|
There used to be a shortcut for stories where we could skip them and be marked as seen (the purple circle doesn’t surround the profile anymore, which happens when you look at every story from someone). I used to just swipe right to skip someone’s stories, but every time I’ve done this, I still get the purple outline. I’m not sure if this is a feature that Instagram removed or if it’s just a bug, but it’s been going on for a long time and I had to keep clicking on each individual story to get rid of the ones I don’t want to watch. Once skipped, the stories would start off at the next story after you skipped, but the bug keeps it at the same story I was watching before I skipped. I also don’t see some stories right when they’re uploaded, and only see them a couple hours later when I go back on instagram. I would be on instagram and look at everything in my feed, then refresh it one last time, but when I reopen the app a few hours later, I would see more stories and posts that I should’ve seen before I left the app since they were posted hours before I checked the app the first time.
|
Features
|
Stories
|
Negative
|
Features - Stories - Negative
|
### USER: Stories and timing: There used to be a shortcut for stories where we could skip them and be marked as seen (the purple circle doesn’t surround the profile anymore, which happens when you look at every story from someone). I used to just swipe right to skip someone’s stories, but every time I’ve done this, I still get the purple outline. I’m not sure if this is a feature that Instagram removed or if it’s just a bug, but it’s been going on for a long time and I had to keep clicking on each individual story to get rid of the ones I don’t want to watch. Once skipped, the stories would start off at the next story after you skipped, but the bug keeps it at the same story I was watching before I skipped. I also don’t see some stories right when they’re uploaded, and only see them a couple hours later when I go back on instagram. I would be on instagram and look at everything in my feed, then refresh it one last time, but when I reopen the app a few hours later, I would see more stories and posts that I should’ve seen before I left the app since they were posted hours before I checked the app the first time. ### ASSISTANT: Features - Stories - Negative )))
| 485
|
Fake accounts and bots ruining it!
|
Over 40 percent of users are fake and stealing intellectual property, not a fan of that. Also not a fan of ads that somehow target me from conversations I’ve had or texts and instant messages. Seems like this app is invading my privacy. The suggested content is very offensive sometimes it’s almost as if it’s trying to get a reaction from me. Changing the app’s appearance and how we use it all the time is also an annoyance. Connecting directly to Facebook that’s a bit scary considering how they got hacked. I could write a book about how flawed Instagram is. I should get paid for finding all the intellectual property violations you have and that your algorithm is actually suggesting those accounts in my feed. I’m being nice giving this app 3 stars because it’s the only social media I use to share my photography and art. That’s it. It’s too bad it’s been hyjacked by algorithms and bots. Oh also your music library is flawed. You gaslight people by putting music in it they can use and even suggest it then turn around and sing them for music copyright. Yeah that’s a royal pain my ——
|
Privacy, Content, Usability, Security, Content, Functionality
|
Data Collection, Suggested Content, Updates, Facebook Integration, Intellectual Property Violations, Music Library
|
Negative, Negative, Negative, Negative, Negative, Negative
|
Privacy - Data Collection - Negative, Content - Suggested Content - Negative, Usability - Updates - Negative, Security - Facebook Integration - Negative, Content - Intellectual Property Violations - Negative, Functionality - Music Library - Negative
|
### USER: Fake accounts and bots ruining it!: Over 40 percent of users are fake and stealing intellectual property, not a fan of that. Also not a fan of ads that somehow target me from conversations I’ve had or texts and instant messages. Seems like this app is invading my privacy. The suggested content is very offensive sometimes it’s almost as if it’s trying to get a reaction from me. Changing the app’s appearance and how we use it all the time is also an annoyance. Connecting directly to Facebook that’s a bit scary considering how they got hacked. I could write a book about how flawed Instagram is. I should get paid for finding all the intellectual property violations you have and that your algorithm is actually suggesting those accounts in my feed. I’m being nice giving this app 3 stars because it’s the only social media I use to share my photography and art. That’s it. It’s too bad it’s been hyjacked by algorithms and bots. Oh also your music library is flawed. You gaslight people by putting music in it they can use and even suggest it then turn around and sing them for music copyright. Yeah that’s a royal pain my —— ### ASSISTANT: Privacy - Data Collection - Negative, Content - Suggested Content - Negative, Usability - Updates - Negative, Security - Facebook Integration - Negative, Content - Intellectual Property Violations - Negative, Functionality - Music Library - Negative )))
| 464
|
Update Layouts are Horrible
|
I’m a longtime Instagram user, I believe I’ve been using the app for 8 years now. I’ve disliked so many of the updates the interface has gone through and simply shrugged it off knowing that things just have to change sometimes. That was until the most recent update I’ve seen across my page., My explorer page and notifications page have been removed from my bottom bar, and replaced with reels and shopping. This might be quite literally the worst UI experience i’ve ever has across any app at all. I spend 90% of my time on Instagram on my explorer, and think that my notifications should be easily accessible. Now they are completely out of the way and I had to spend a bit looking for their new location. Not to mention I am so in the habit of going directly to them via the bar that I keep accidentally finding myself in reels instead. I have never seen something so pointless in my life. Why replace two of the most popular and used features on Instagram with two features I never use. I don’t shop on Instagram, and I won’t be doing so anytime soon. I’d much rather have my useful and easy to access features I use all day rather than be pushed into using Instagram newest less popular features.
|
Interface, Interface, Features, Features
|
Notifications, Explorer, Reels, Shopping
|
negative, negative, negative, negative
|
UI - Explorer - Negative, UI - Notifications - Negative, Functionality - Reels - Negative, Functionality - Shopping - Negative
|
### USER: Update Layouts are Horrible: I’m a longtime Instagram user, I believe I’ve been using the app for 8 years now. I’ve disliked so many of the updates the interface has gone through and simply shrugged it off knowing that things just have to change sometimes. That was until the most recent update I’ve seen across my page., My explorer page and notifications page have been removed from my bottom bar, and replaced with reels and shopping. This might be quite literally the worst UI experience i’ve ever has across any app at all. I spend 90% of my time on Instagram on my explorer, and think that my notifications should be easily accessible. Now they are completely out of the way and I had to spend a bit looking for their new location. Not to mention I am so in the habit of going directly to them via the bar that I keep accidentally finding myself in reels instead. I have never seen something so pointless in my life. Why replace two of the most popular and used features on Instagram with two features I never use. I don’t shop on Instagram, and I won’t be doing so anytime soon. I’d much rather have my useful and easy to access features I use all day rather than be pushed into using Instagram newest less popular features. ### ASSISTANT: UI - Explorer - Negative, UI - Notifications - Negative, Functionality - Reels - Negative, Functionality - Shopping - Negative )))
| 348
|
👩❤️💋👩
|
I would probably rate it a five if it didn’t have problems,,,, it has small problems though,,, but I’ve had Instagram for 4 years and made many & I mean MANY ACCOUNTS and I’ve always noticed that if you were to take a picture for a story and you wanted to add something from like gifs, music, etc Ive noticed something is always missing? like with my old account I made in 2016 it didn’t have the countdown feature while my new main I made this year doesn’t have the music feature which is stupid in my opinion. I think this should have already been fixed because I’ve seen so many people complain about it on their stories and reported it/complained about it,,,, also with the way Instagram “blocks” people from things like liking things, commenting, following, etc I find that so stupid. people should be able to follow whenever they want, comment as much as they want, & like as many posts as they want,,,, but other than those THINGS then it’s a pretty good app and I recommend it because you can meet pretty cool people online as well !!! also sorry in advance for any spelling mistakes or whatever !!
|
App, App
|
Features, Features
|
Negative, Negative
|
App-Review - Feature - Negative
|
### USER: 👩❤️💋👩: I would probably rate it a five if it didn’t have problems,,,, it has small problems though,,, but I’ve had Instagram for 4 years and made many & I mean MANY ACCOUNTS and I’ve always noticed that if you were to take a picture for a story and you wanted to add something from like gifs, music, etc Ive noticed something is always missing? like with my old account I made in 2016 it didn’t have the countdown feature while my new main I made this year doesn’t have the music feature which is stupid in my opinion. I think this should have already been fixed because I’ve seen so many people complain about it on their stories and reported it/complained about it,,,, also with the way Instagram “blocks” people from things like liking things, commenting, following, etc I find that so stupid. people should be able to follow whenever they want, comment as much as they want, & like as many posts as they want,,,, but other than those THINGS then it’s a pretty good app and I recommend it because you can meet pretty cool people online as well !!! also sorry in advance for any spelling mistakes or whatever !! ### ASSISTANT: App-Review - Feature - Negative )))
| 325
|
Photo quality and more
|
Hello,, I’ve been an Instagram user for many years now and I’ve to the realization that each year it seems like the photo quality of the app just keeps on getting worst. To begin, I’m not posting low quality I ages at all because I do art and I export it with the best quality I can but it seems like it just goes down and becomes more pixilated. I though instagram was an all to share photos and videos or overall content for other or yourself. But it doesn’t seem to be that way anymore. They focus more on businesses and promoting more items to buy them focusing on bettering the quality first. I’m not trying to bash people who use the app for only business, what I’m trying to say is that I wish this app that I grew up with can better the quality for both artist and many others. Because having the resolution drop because the canvas is more than 1500x1500 is kinda bad :/. Also the way they changed the notifications is driving me insane because I keep on clicking on the store options and those little buttons with my fat fingers don’t work out. , No hate whatsoever I just wish this app improved on those things.
|
App, App, App
|
Photo quality, Notifications, Overall functionality
|
Negative, Negative, Negative
|
App - Photo quality - Negative, App - Notifications - Negative
|
### USER: Photo quality and more: Hello,, I’ve been an Instagram user for many years now and I’ve to the realization that each year it seems like the photo quality of the app just keeps on getting worst. To begin, I’m not posting low quality I ages at all because I do art and I export it with the best quality I can but it seems like it just goes down and becomes more pixilated. I though instagram was an all to share photos and videos or overall content for other or yourself. But it doesn’t seem to be that way anymore. They focus more on businesses and promoting more items to buy them focusing on bettering the quality first. I’m not trying to bash people who use the app for only business, what I’m trying to say is that I wish this app that I grew up with can better the quality for both artist and many others. Because having the resolution drop because the canvas is more than 1500x1500 is kinda bad :/. Also the way they changed the notifications is driving me insane because I keep on clicking on the store options and those little buttons with my fat fingers don’t work out. , No hate whatsoever I just wish this app improved on those things. ### ASSISTANT: App - Photo quality - Negative, App - Notifications - Negative )))
| 281
|
Locked Me Out of My Account
|
Instagram gets 3 stars because I’m very disappointed in the way it’s being run and eventually heading in the future. First, I woke up one morning to my account frozen because of ‘security problems’ it had me put in my #, so I did, but the text never came, neither did email. So I try to contact this billion dollar, mega social media ‘enterprise’ for help and they don’t even have a support line??! Very unprofessional and appalling honestly. Now to their future: the app is no longer fun or interesting or even about its users, in fact, the algorithm now restricts your friends and family with lower follower counts and instead heavily boosts influencers, E commerce and propaganda. They took the ‘account notification’ tab and made it harder to find while replacing it with online shopping (also Instagram, the stores you promote are not good quality and half on them steal from us!)And finally, the purpose of Instagram is to share my pictures with an audience, you have restricted that and are now stealing all your ideas from other apps aka: stories from Snapchat and reels from ticktock. Trash company ever since zuckerberg got his filthy hands on it. Truly disappointing.
|
App, App, App
|
Support, Interface, Content
|
Negative, Negative, Negative
|
App - Functionality - Negative, App - Security - Negative, App - Usability - Negative, App - Value - Negative
|
### USER: Locked Me Out of My Account: Instagram gets 3 stars because I’m very disappointed in the way it’s being run and eventually heading in the future. First, I woke up one morning to my account frozen because of ‘security problems’ it had me put in my #, so I did, but the text never came, neither did email. So I try to contact this billion dollar, mega social media ‘enterprise’ for help and they don’t even have a support line??! Very unprofessional and appalling honestly. Now to their future: the app is no longer fun or interesting or even about its users, in fact, the algorithm now restricts your friends and family with lower follower counts and instead heavily boosts influencers, E commerce and propaganda. They took the ‘account notification’ tab and made it harder to find while replacing it with online shopping (also Instagram, the stores you promote are not good quality and half on them steal from us!)And finally, the purpose of Instagram is to share my pictures with an audience, you have restricted that and are now stealing all your ideas from other apps aka: stories from Snapchat and reels from ticktock. Trash company ever since zuckerberg got his filthy hands on it. Truly disappointing. ### ASSISTANT: App - Functionality - Negative, App - Security - Negative, App - Usability - Negative, App - Value - Negative )))
| 263
|
No support
|
I have submitted multiple reports about an issue on my account. It says my account has been banned from liking and following/unfollowing people due to me using a service to gain more likes/followers… which I never did. I did however unfollow people on my account using the instagram app, when it decided to log me out of my account and then place this ban on my account. I have as I mentioned submitted multiple reports, the notification of the ban says “let us know if you think we made a mistake” and I do so by submitting a report. The ban was supposed to be over July 1st and it is still active, not sure why. Anyways I set the app to one star because not only have I received no help, there are no email contacts, phone contacts or live chat supports. All you guys have is the frequently asked questions/help page…. Which if you weren’t aware is not helpful at all. The overall app is fine but the bugs like this one, lack of support and restrictions on one’s account are too severe for me to even bump this review up an extra star. I will keep the app in hopes the ban will be lifted however I would like to be contacted about this issue. And I think it would be beneficial that an actual contact for support was added not only for me but for your other users.
|
Support, Support, Support
|
Response Time, Contact Options, Helpfulness
|
Negative, Negative, Negative
|
Support - Customer Service - Negative, Support - Contact Availability - Negative, Support - Report Handling - Negative, Overall Experience - Bugs - Negative, Overall Experience - Restrictions - Negative, Overall Experience - Functionality - Neutral
|
### USER: No support: I have submitted multiple reports about an issue on my account. It says my account has been banned from liking and following/unfollowing people due to me using a service to gain more likes/followers… which I never did. I did however unfollow people on my account using the instagram app, when it decided to log me out of my account and then place this ban on my account. I have as I mentioned submitted multiple reports, the notification of the ban says “let us know if you think we made a mistake” and I do so by submitting a report. The ban was supposed to be over July 1st and it is still active, not sure why. Anyways I set the app to one star because not only have I received no help, there are no email contacts, phone contacts or live chat supports. All you guys have is the frequently asked questions/help page…. Which if you weren’t aware is not helpful at all. The overall app is fine but the bugs like this one, lack of support and restrictions on one’s account are too severe for me to even bump this review up an extra star. I will keep the app in hopes the ban will be lifted however I would like to be contacted about this issue. And I think it would be beneficial that an actual contact for support was added not only for me but for your other users. ### ASSISTANT: Support - Customer Service - Negative, Support - Contact Availability - Negative, Support - Report Handling - Negative, Overall Experience - Bugs - Negative, Overall Experience - Restrictions - Negative, Overall Experience - Functionality - Neutral )))
| 306
|
Re-joining your site after a couple years off
|
After a few years taking a break, being hacked out of there and other words, it’s a nice refreshing change that you made. However, it would be nice if I could get on and take over all of my sites. There are still a few that are hacked into and I can’t take control over like my Google’s and gadgets webpage which is my store or was, my Christine wolking account, and my mothers Francine wolking account. Otherwise I am trying to find my way around here but it’s a little hard to make a post. I would like to be able to make a post without making a picture but it’s very hard to find my way around here even with my experience on the Internet everything gets updated every day and changed so for us older people we’re a little confused or at least I am. I’m a psychic and I can’t predict my way around here. Thank you please help me get my way back into the sites. Is there a way to combine everything into one place and a group of followers into one side and all my friends and do one site? Please DM me at this address if that’s possible or not. Thank you
|
Interface, Features, Performance, Performance, Overall
|
Screen, Camera, Battery, Speed, Overall
|
positive, positive, negative, negative, positive
|
Website - Design - Negative, Website - Navigation - Negative, Website - Accessibility - Negative
|
### USER: Re-joining your site after a couple years off: After a few years taking a break, being hacked out of there and other words, it’s a nice refreshing change that you made. However, it would be nice if I could get on and take over all of my sites. There are still a few that are hacked into and I can’t take control over like my Google’s and gadgets webpage which is my store or was, my Christine wolking account, and my mothers Francine wolking account. Otherwise I am trying to find my way around here but it’s a little hard to make a post. I would like to be able to make a post without making a picture but it’s very hard to find my way around here even with my experience on the Internet everything gets updated every day and changed so for us older people we’re a little confused or at least I am. I’m a psychic and I can’t predict my way around here. Thank you please help me get my way back into the sites. Is there a way to combine everything into one place and a group of followers into one side and all my friends and do one site? Please DM me at this address if that’s possible or not. Thank you ### ASSISTANT: Website - Design - Negative, Website - Navigation - Negative, Website - Accessibility - Negative )))
| 218
|
Notes Feature
|
i don't wanna be mean but I have had an issue with your recent update, which allows users to have the “notes” feature. I have not received this update, although all of my friends have. I have tried to be patient, & I have also tried fixing it. I restarted my phone, updated my phone, I deleted the app, I logged out of my account, I tried updating the app multiple times, & nothing. There is absolutely no notes feature on my Instagram. I tried checking to see if the problem was that I had a professional account, but my account is a personal account. I don't understand why I am being excluded. I am hurt, & overall shocked that Instagram could exclude someone like this. 1 would appreciate if you would give me this update. I don't find it nice to be excluding anyone from your updates, & l don't know why you chose me to exclude. But it is unfair, and I would like to receive this update as soon as possible. Please give me this update, I do not deserve this. It's truly disgusting & rude of you to just leave me out. I really want this update, I am so mad you chose to leave me out of this update, out of all of the updates you have made. I don't know why you're targeting me like this, but it needs to stop. Please provide me with this update, I would love to have the notes feature., Thank you.
|
App-Features
|
Notes Update
|
Negative
|
App Features - Notes Feature - Negative
|
### USER: Notes Feature: i don't wanna be mean but I have had an issue with your recent update, which allows users to have the “notes” feature. I have not received this update, although all of my friends have. I have tried to be patient, & I have also tried fixing it. I restarted my phone, updated my phone, I deleted the app, I logged out of my account, I tried updating the app multiple times, & nothing. There is absolutely no notes feature on my Instagram. I tried checking to see if the problem was that I had a professional account, but my account is a personal account. I don't understand why I am being excluded. I am hurt, & overall shocked that Instagram could exclude someone like this. 1 would appreciate if you would give me this update. I don't find it nice to be excluding anyone from your updates, & l don't know why you chose me to exclude. But it is unfair, and I would like to receive this update as soon as possible. Please give me this update, I do not deserve this. It's truly disgusting & rude of you to just leave me out. I really want this update, I am so mad you chose to leave me out of this update, out of all of the updates you have made. I don't know why you're targeting me like this, but it needs to stop. Please provide me with this update, I would love to have the notes feature., Thank you. ### ASSISTANT: App Features - Notes Feature - Negative )))
| 37
|
Problems
|
I’ve had several problems with this platform. First of all, I have never, in the several years I’ve had this app, received any notifications beyond an occasional email. It doesn’t matter if I have notifications in-app or in settings turned on, I don’t receive any notifications from either of my accounts. When I sent a support request detailing this issue, I got an email 3 weeks later that told me how to reset the password of my account, which was completely unrelated to the problem I was having., Additionally, at some point in the last 2 weeks there was an update that changed the layout of the Instagram TV feature. I liked the old format better; the screen that comes up only shows “recommended for you” videos, which I don’t want to watch, so now I have to search for the accounts I follow to see if any of them have posted a new tv “episode.”, Because of the new formatting of the Instagram tv and the lack of helpful developer response, I’m giving this app three stars. The platform itself is still a good way to interact with my friends, but I’ll stick to other social media platforms for now.
|
App, App, App
|
Notifications, Developer Response, Format
|
Negative, Negative, Negative
|
App - Notifications - Negative, App - Developer Response - Negative, App - Format - Negative
|
### USER: Problems: I’ve had several problems with this platform. First of all, I have never, in the several years I’ve had this app, received any notifications beyond an occasional email. It doesn’t matter if I have notifications in-app or in settings turned on, I don’t receive any notifications from either of my accounts. When I sent a support request detailing this issue, I got an email 3 weeks later that told me how to reset the password of my account, which was completely unrelated to the problem I was having., Additionally, at some point in the last 2 weeks there was an update that changed the layout of the Instagram TV feature. I liked the old format better; the screen that comes up only shows “recommended for you” videos, which I don’t want to watch, so now I have to search for the accounts I follow to see if any of them have posted a new tv “episode.”, Because of the new formatting of the Instagram tv and the lack of helpful developer response, I’m giving this app three stars. The platform itself is still a good way to interact with my friends, but I’ll stick to other social media platforms for now. ### ASSISTANT: App - Notifications - Negative, App - Developer Response - Negative, App - Format - Negative )))
| 499
|
New Update Hurts Small Creators, Especially Artists
|
I've been using Instagram for the past few years in hopes of posting my art and doing commissions, and I have been pretty disappointed with their recent updates. This latest update has broken hashtags, which was one of the only ways for smaller creators to get their content out there. They've replaced all recent posts under hashtags to all recent top posts, meaning if you already don't have a decent following, your content is going to be pushed aside and not even be featured under said hashtags. It makes hashtags completely useless now, and it's even harder to get noticed as a small artist. I want to be able to make money off of my art work with commissions, but because hashtags have no use anymore, I'm not reaching any new users who may be interested in my art. This goes both ways, since I'm also not finding smaller accounts whom I may be interested in following. , , Instagram was originally about sharing photos, but it's become a weird Tik Tok hybrid trying to leech off of its success. It is disheartening and it feels like Instagram wants to further separate smaller creators from the larger ones. It's gotten to the point where I am seriously considering a different app altogether. Do better, Instagram.
|
Social Media
|
Hashtags
|
Negative
|
App - Content discovery - Negative, App - Format - Negative, Social Media - Competition for attention - Negative
|
### USER: New Update Hurts Small Creators, Especially Artists: I've been using Instagram for the past few years in hopes of posting my art and doing commissions, and I have been pretty disappointed with their recent updates. This latest update has broken hashtags, which was one of the only ways for smaller creators to get their content out there. They've replaced all recent posts under hashtags to all recent top posts, meaning if you already don't have a decent following, your content is going to be pushed aside and not even be featured under said hashtags. It makes hashtags completely useless now, and it's even harder to get noticed as a small artist. I want to be able to make money off of my art work with commissions, but because hashtags have no use anymore, I'm not reaching any new users who may be interested in my art. This goes both ways, since I'm also not finding smaller accounts whom I may be interested in following. , , Instagram was originally about sharing photos, but it's become a weird Tik Tok hybrid trying to leech off of its success. It is disheartening and it feels like Instagram wants to further separate smaller creators from the larger ones. It's gotten to the point where I am seriously considering a different app altogether. Do better, Instagram. ### ASSISTANT: App - Content discovery - Negative, App - Format - Negative, Social Media - Competition for attention - Negative )))
| 291
|
It’s great (but...)
|
Alright so I’ve instagram for probably 5 or 6 years now and it’s great! I have three accounts and I love how manageable they are and how it’s so simple to post and search for photos, users, etc. , My chief complaint is that chronological feed isn’t an option. It’s great that Instagram wants to show me the most “relevant” images according to their algorithm, but the algorithm just does not work for me. The first post that comes up is usually from the last day or so ago but then all of a sudden there’s some photo from two months ago and I’ve accidentally liked it. Do you realize how awkward that is? In addition, the fact that images aren’t chronological prevents me from knowing whether or not I’ve seen all my friends new posts. I used to be able to scroll until the last post that I had seen and know for sure “I’m up to date” but now I’m like “oh I saw that yesterday... wait the post after it is new... uhhhhh” so if instagram could please allow an option to use their algorithm or organize posts chronologically, I’d appreciate it., I’m not asking that we completely return to chronological ordering because some people do like the algorithm, but please I’d just like an option somewhere.
|
Interface, Functionality, Functionality
|
Post management, Content feed, Customization
|
positive, negative, negative
|
User Interface - Visual Appeal - Positive, User Interface - Usability - Positive, Feed - Algorithm - Negative, Feed - Chronological Ordering - Positive
|
### USER: It’s great (but...): Alright so I’ve instagram for probably 5 or 6 years now and it’s great! I have three accounts and I love how manageable they are and how it’s so simple to post and search for photos, users, etc. , My chief complaint is that chronological feed isn’t an option. It’s great that Instagram wants to show me the most “relevant” images according to their algorithm, but the algorithm just does not work for me. The first post that comes up is usually from the last day or so ago but then all of a sudden there’s some photo from two months ago and I’ve accidentally liked it. Do you realize how awkward that is? In addition, the fact that images aren’t chronological prevents me from knowing whether or not I’ve seen all my friends new posts. I used to be able to scroll until the last post that I had seen and know for sure “I’m up to date” but now I’m like “oh I saw that yesterday... wait the post after it is new... uhhhhh” so if instagram could please allow an option to use their algorithm or organize posts chronologically, I’d appreciate it., I’m not asking that we completely return to chronological ordering because some people do like the algorithm, but please I’d just like an option somewhere. ### ASSISTANT: User Interface - Visual Appeal - Positive, User Interface - Usability - Positive, Feed - Algorithm - Negative, Feed - Chronological Ordering - Positive )))
| 289
|
Getting worse every day, hardly usable
|
Instagram has become unusable due to all the annoying changes it has implemented. The ad experience is now really intrusive, placing ads - sometimes multiple in a row - even when you are browsing one particular account’s recent posts (ads used to only be placed in your overall feed). The ad load is so incredibly high now that you very frequently see back to back ads separated by very little user generated content. Auto play for videos has always been annoying and now they’ve implemented auto scrolling through multi-image posts. Why? If I’m interested, I will scroll to see subsequent photos myself. Sometimes the first image is a warning that a news story has graphic content so I opt not to look through the rest, but guess what? Next time I open the app, Instagram forces me to see the second graphic photo that followed the warning because it’s hellbent on making me consume that particular post until I have seen every photo in it. The app is now on a maniacal autopilot. It’s also unnerving that it favors showing you a post from a week ago over something more recent. The algorithm is merely optimizing for eyeballs, as it always has, and does not care one bit about creating a useful or positive experience for users. The problem is now its features are especially irritating and anti-user, only pro-advertiser.
|
User Interface, User Interface, User Interface, Functionality, Functionality, Functionality
|
Ad Experience, Autoplay, Auto-Scrolling, Algorithm, Feed Organization, Post Visibility
|
Negative, Negative, Negative, Negative, Negative, Negative
|
App - Interface - Negative, App - Features - Negative, App - Content - Negative, App - Content - Negative, App - Features - Negative, App - Content - Negative, App - Features - Negative, App - Features - Negative, App - Content - Negative, App - Features - Negative, App - Algorithm - Negative, App - Algorithm - Negative, App - Interface - Negative
|
### USER: Getting worse every day, hardly usable: Instagram has become unusable due to all the annoying changes it has implemented. The ad experience is now really intrusive, placing ads - sometimes multiple in a row - even when you are browsing one particular account’s recent posts (ads used to only be placed in your overall feed). The ad load is so incredibly high now that you very frequently see back to back ads separated by very little user generated content. Auto play for videos has always been annoying and now they’ve implemented auto scrolling through multi-image posts. Why? If I’m interested, I will scroll to see subsequent photos myself. Sometimes the first image is a warning that a news story has graphic content so I opt not to look through the rest, but guess what? Next time I open the app, Instagram forces me to see the second graphic photo that followed the warning because it’s hellbent on making me consume that particular post until I have seen every photo in it. The app is now on a maniacal autopilot. It’s also unnerving that it favors showing you a post from a week ago over something more recent. The algorithm is merely optimizing for eyeballs, as it always has, and does not care one bit about creating a useful or positive experience for users. The problem is now its features are especially irritating and anti-user, only pro-advertiser. ### ASSISTANT: App - Interface - Negative, App - Features - Negative, App - Content - Negative, App - Content - Negative, App - Features - Negative, App - Content - Negative, App - Features - Negative, App - Features - Negative, App - Content - Negative, App - Features - Negative, App - Algorithm - Negative, App - Algorithm - Negative, App - Interface - Negative )))
| 67
|
Recent Update makes me want to delete my account
|
My feed is all messed up. I just see the same pics I’ve already liked when I open the app. I can’t make drafts anymore. If you are looking at post with a certain hashtag, the “recent page” is exactly the same, so you can’t see the most recent posts in order. I know likes are supposed to go anytime now, but instead all the other little functions are being taken away but the buttons for them are still there! I get too many pointless in app notifications a day for my account when anything happens and when I tried to turn them off, all I can find is pause notifications for a certain amount of minutes. I never want them. I didn’t have them before. It’s okay to get notifications when you get likes or followers, but when someone you follow likes a post of someone you don’t follow? I know this is a Facebook thing, but seriously Facebook? Why is Instagram just falling apart. I use this app to make connections and network for my business but lately it has just sucked. Also I’m 18, so it’s not like I haven’t always been on social media apps, it used to work really well.
|
Features, Features, Features, Features
|
Notifications, Drafts, Hashtag pages, Likes
|
negative, negative, negative, negative
|
Features - Notifications - negative, Features - Drafts - negative, Features - Hashtag pages - negative, Features - Likes - negative
|
### USER: Recent Update makes me want to delete my account: My feed is all messed up. I just see the same pics I’ve already liked when I open the app. I can’t make drafts anymore. If you are looking at post with a certain hashtag, the “recent page” is exactly the same, so you can’t see the most recent posts in order. I know likes are supposed to go anytime now, but instead all the other little functions are being taken away but the buttons for them are still there! I get too many pointless in app notifications a day for my account when anything happens and when I tried to turn them off, all I can find is pause notifications for a certain amount of minutes. I never want them. I didn’t have them before. It’s okay to get notifications when you get likes or followers, but when someone you follow likes a post of someone you don’t follow? I know this is a Facebook thing, but seriously Facebook? Why is Instagram just falling apart. I use this app to make connections and network for my business but lately it has just sucked. Also I’m 18, so it’s not like I haven’t always been on social media apps, it used to work really well. ### ASSISTANT: Features - Notifications - negative, Features - Drafts - negative, Features - Hashtag pages - negative, Features - Likes - negative )))
| 439
|
I think it needs a LOT more improvement
|
Hey, I’m a kid. And I’m being completely honest with my birthday and all of that logging in stuff. But I’ve rand into a LOT of issues with the overcome. I mean yeah, I know a lot of people who have the app and love it. But here’s were we get to the problem. I press “sign up” so I put my email, and then put my first and last name, then I created my password, and it wouldn’t let me in. I had tons of questions that moment. So I try recreating my user name or password, and it still won’t work 😡😡😡😡 the madness came out of me, but since it said they had a problem with letting me in, I assumed my account wasn’t created. So I tried making another account with the same email, and it said the email was already taken 😑😑😑😑 so my only question was, “so, did I get the account or not?” So I got frustrated and took a break from my phone. I tried to log in with my moms account but they say there’s an internet problem, but I have fine internet on every other single thing I have on my device. My moms phone is fine too. And my internet was connected! So I finally decided to delete this app. And know I’ll never know what to do to sign up for insta because they have to do more better on sign up and log in. 🤬🤬🤬😡😡😡😡😫😫😫😭😭
|
Functionality
|
Login
|
Negative
|
UX - Sign-up - Negative
|
### USER: I think it needs a LOT more improvement: Hey, I’m a kid. And I’m being completely honest with my birthday and all of that logging in stuff. But I’ve rand into a LOT of issues with the overcome. I mean yeah, I know a lot of people who have the app and love it. But here’s were we get to the problem. I press “sign up” so I put my email, and then put my first and last name, then I created my password, and it wouldn’t let me in. I had tons of questions that moment. So I try recreating my user name or password, and it still won’t work 😡😡😡😡 the madness came out of me, but since it said they had a problem with letting me in, I assumed my account wasn’t created. So I tried making another account with the same email, and it said the email was already taken 😑😑😑😑 so my only question was, “so, did I get the account or not?” So I got frustrated and took a break from my phone. I tried to log in with my moms account but they say there’s an internet problem, but I have fine internet on every other single thing I have on my device. My moms phone is fine too. And my internet was connected! So I finally decided to delete this app. And know I’ll never know what to do to sign up for insta because they have to do more better on sign up and log in. 🤬🤬🤬😡😡😡😡😫😫😫😭😭 ### ASSISTANT: UX - Sign-up - Negative )))
| 324
|
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