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Terrible Doctors! | I used this app three times. Only one was a pleasant experience. The last two were terrible. The Doctor rushes through the call. They don’t listen to you, and sometimes even ignore your questions or statements. Each time I have asked for Doctors notes for work. Each doctor confirmed they would include one in my follow ... | Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare | Doctor, Doctor, Doctor, Customer service, Doctor, Customer service | negative, negative, negative, negative, negative, neutral | Healthcare - Doctor - negative, Healthcare - Doctor - negative, Healthcare - Doctor - negative, Healthcare - Customer service - negative, Healthcare - Doctor - negative, Healthcare - Customer service - neutral | ### USER: Terrible Doctors!: I used this app three times. Only one was a pleasant experience. The last two were terrible. The Doctor rushes through the call. They don’t listen to you, and sometimes even ignore your questions or statements. Each time I have asked for Doctors notes for work. Each doctor confirmed they wo... | 310 |
Must have APP | I’m glad that we now have the option to do a Teledoc, especially now with the pandemic outbreak happening. The registration was fast and easy. The app is very easy and simply to navigate. The wait time can very but compared to driving to a clinic and waiting there in person, this was less than 30 minute wait time. I wa... | Health Services, Health Services, App Usability, Health Services, Health Services, Health Services | Teledoc, Registration, Navigation, Wait time, Doctor, Non-emergency care | positive, positive, positive, positive, positive, positive | Health Services - Teledoc - positive, Health Services - Registration - positive, App Usability - Navigation - positive, Health Services - Wait time - positive, Health Services - Doctor - positive, Health Services - Non-emergency care - positive | ### USER: Must have APP: I’m glad that we now have the option to do a Teledoc, especially now with the pandemic outbreak happening. The registration was fast and easy. The app is very easy and simply to navigate. The wait time can very but compared to driving to a clinic and waiting there in person, this was less than ... | 403 |
Amazing Service | Our insurance at work just added teledoc to the plan. I set up everything thinking I would probably never use it because I usually just go to the doctor, but I have been battling with sinus infection which turned to an upper respiratory thing which I was letting run its course until I woke up with my eye glued shut and... | Telehealth | Service | Positive | Telehealth - Service - Positive | ### USER: Amazing Service: Our insurance at work just added teledoc to the plan. I set up everything thinking I would probably never use it because I usually just go to the doctor, but I have been battling with sinus infection which turned to an upper respiratory thing which I was letting run its course until I woke up... | 402 |
First impressions not great | This review is only for the process of getting signed up, as I haven't had to use the services yet. While filling out my medical history, it asked for the specific date of my last doctor's appointment. Thankfully I'm in relatively good health and have no idea what the specific date was that I last went to the doctor. B... | Form-filling | Date specificity | Negative | Form-filling - Date specificity - Negative | ### USER: First impressions not great: This review is only for the process of getting signed up, as I haven't had to use the services yet. While filling out my medical history, it asked for the specific date of my last doctor's appointment. Thankfully I'm in relatively good health and have no idea what the specific dat... | 214 |
Worst healthcare experience | I had multiple mental health visits cancelled and consequentially ran out of a critical prescription. The second time my appointment got cancelled, I saw that it would be faster to get a prescription refill appointment with a general physician than get another mental health appointment so I tried that. I was charged th... | Healthcare Experience, Healthcare Experience, Healthcare Experience | Customer Service, Prescriptions, Appointment Scheduling | negative, negative, negative | Healthcare Experience - Customer Service - negative, Healthcare Experience - Prescriptions - negative, Healthcare Experience - Appointment Scheduling - negative | ### USER: Worst healthcare experience: I had multiple mental health visits cancelled and consequentially ran out of a critical prescription. The second time my appointment got cancelled, I saw that it would be faster to get a prescription refill appointment with a general physician than get another mental health appoin... | 356 |
Not useful at best, maddening at worst | Login process on desktop is not just hard to use, it is impossible to use. App is slightly better, but app organization is counter-intuitive. It seems like it was built from the perspective of someone who thinks they know patients, but haven’t systematically interviewed and aggregated patient opinions to form an impact... | App, App, App, App | Login Process, Organization, Design, Therapists | negative, negative, negative, negative | App - Login Process - negative, App - Organization - negative, App - Design - negative, App - Therapists - negative | ### USER: Not useful at best, maddening at worst: Login process on desktop is not just hard to use, it is impossible to use. App is slightly better, but app organization is counter-intuitive. It seems like it was built from the perspective of someone who thinks they know patients, but haven’t systematically interviewed... | 487 |
Needs UX improvement | Read the system messages CAREFULLY! The app will tell you you have an upcoming appointment at a certain time, but when you click details it’ll say nope the provider couldn’t accept your times. And then later, Teladoc will say your (non-existent) appointment was canceled because they couldn’t reach you?! Super confusing... | App, App, App | UX, Usability, Face ID login | Negative, Negative, Negative | App - UX - Negative, App - Usability - Negative, App - Face ID login - Negative | ### USER: Needs UX improvement: Read the system messages CAREFULLY! The app will tell you you have an upcoming appointment at a certain time, but when you click details it’ll say nope the provider couldn’t accept your times. And then later, Teladoc will say your (non-existent) appointment was canceled because they coul... | 339 |
Made My Symptoms Worse | I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after taking the medicine prescribed to me for one day, my symp... | Medical, Medical, Customer Service, Customer Service, Customer Service, Customer Service | Treatment, Medication, Responsiveness, Helpfulness, Availability, Refund/Cancellation | negative, negative, negative, negative, negative, negative | Medical - Treatment - negative, Medical - Medication - negative, Customer Service - Responsiveness - negative, Customer Service - Helpfulness - negative, Customer Service - Availability - negative, Customer Service - Refund/Cancellation - negative | ### USER: Made My Symptoms Worse: I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after taking the medicine pre... | 9 |
Dumb ways to dieeee | I have strep throat. It is a disgusting and terrible illness that is easily treatable with the antibiotic. I went to Teladoc twice and explain to them that I had strep throat, a fever and burning ears there response to me, was to take Tylenol and a allergy decompression. I followed their instructions. My symptoms were ... | Medical Treatment, Medical Treatment, Medical Treatment | Doctor Consultation, Accuracy of Diagnosis, Cost | Negative, Negative, Negative | Medical Treatment - Doctor Consultation - Negative, Medical Treatment - Accuracy of Diagnosis - Negative, Medical Treatment - Cost - Negative | ### USER: Dumb ways to dieeee: I have strep throat. It is a disgusting and terrible illness that is easily treatable with the antibiotic. I went to Teladoc twice and explain to them that I had strep throat, a fever and burning ears there response to me, was to take Tylenol and a allergy decompression. I followed their ... | 212 |
Danger! Medical malpractice | I called in to Teladoc because of my daughter’s pink eye. As any parent knows, that is a common occurrence with young kids. The doctor called in a prescription but we knew something was strange when his dosage information differed from every other time this happened. But that was not even the biggest issue we had., , W... | Healthcare, Healthcare | Prescription, Customer Service | Negative, Negative | Healthcare - Prescription - Negative, Healthcare - Customer Service - Negative | ### USER: Danger! Medical malpractice: I called in to Teladoc because of my daughter’s pink eye. As any parent knows, that is a common occurrence with young kids. The doctor called in a prescription but we knew something was strange when his dosage information differed from every other time this happened. But that was ... | 414 |
Don’t waste your time or money | I have gotten bronchitis twice a year for the last 30 years. When I couldn’t get into my primary care physician I tried this app. When the doctor called me I described my relationship with bronchitis, my symptoms including uncontrollable coughing, tightness in chest, coughing up green stuff, etc. I told her which antib... | Overall Experience | App | Negative | Overall Experience - App - Negative | ### USER: Don’t waste your time or money: I have gotten bronchitis twice a year for the last 30 years. When I couldn’t get into my primary care physician I tried this app. When the doctor called me I described my relationship with bronchitis, my symptoms including uncontrollable coughing, tightness in chest, coughing u... | 47 |
Every expectation met | This app works wonderful! I needed antibiotics for a UTI and I live a long drive from any urgent care so I started searching and my insurance told me to try them and my insurance covered it! , I was able to set a time(an hour out) that worked for me, I was sent a ten minute reminder text and my doctor called me right o... | Communication, Communication, Experience, Experience | Appointment Scheduling, Doctor's Interaction, Convenience, Service Quality | Positive, Positive, Positive, Positive | Communication - Appointment Scheduling - Positive, Communication - Doctor's Interaction - Positive, Experience - Convenience - Positive, Experience - Service Quality - Positive | ### USER: Every expectation met: This app works wonderful! I needed antibiotics for a UTI and I live a long drive from any urgent care so I started searching and my insurance told me to try them and my insurance covered it! , I was able to set a time(an hour out) that worked for me, I was sent a ten minute reminder tex... | 464 |
Speed call? | I will never call this app again. Someone that I thought was a doctor called and was super rushed. There was a lot of noise/people in the background when he called. I explained I got an RX two-three wks ago but since it has gotten worse. He told me to go to dr office. The whole conversation was extremely rushed, and he... | Communication, Communication, Communication, Service, Service, Service | Doctor's response, Responsiveness, Overall, Effectiveness, Information provided, Overall | negative, negative, negative, negative, negative, negative | Communication - Doctor's response - negative, Communication - Responsiveness - negative, Communication - Overall - negative, Service - Effectiveness - negative, Service - Information provided - negative, Service - Overall - negative | ### USER: Speed call?: I will never call this app again. Someone that I thought was a doctor called and was super rushed. There was a lot of noise/people in the background when he called. I explained I got an RX two-three wks ago but since it has gotten worse. He told me to go to dr office. The whole conversation was e... | 120 |
threw away 35$): | I have strep throat, I know what the symptoms of strep is and i’ve had it before so i’m very familiar with it. I think teladoc has certain requirements you have to reach in order for them to assist you. For example, I didn’t have contact with anyone who had strep, that I knew of at least. I also work at a call center w... | Healthcare | cost | negative | Healthcare - cost - negative | ### USER: threw away 35$):: I have strep throat, I know what the symptoms of strep is and i’ve had it before so i’m very familiar with it. I think teladoc has certain requirements you have to reach in order for them to assist you. For example, I didn’t have contact with anyone who had strep, that I knew of at least. I ... | 301 |
I DO NOT RECOMMEND!!! Horrible service | Tested positive for Covid and was experiencing some pretty harsh symptoms. I attempted to open the app to speak with a health professional and kept receiving error messages about the server being down. I called and talked to a customer service representative, after what felt like a million prompts and questions from th... | Healthcare App, Healthcare App, Healthcare App, Healthcare App | Service, System, Efficiency, Overall | negative, negative, negative, negative | Healthcare App - Service - negative, Healthcare App - System - negative, Healthcare App - Efficiency - negative, Healthcare App - Overall - negative | ### USER: I DO NOT RECOMMEND!!! Horrible service: Tested positive for Covid and was experiencing some pretty harsh symptoms. I attempted to open the app to speak with a health professional and kept receiving error messages about the server being down. I called and talked to a customer service representative, after what... | 303 |
Very rough around the edges | The app is written to run only vertically on iPads. Most iPad users use their iPad in landscape mode, especially if they’re using it with a keyboard. When you’re signing up if you have to leave the app for any reason and you try to come back, it completely wipes everything you input and you have to start over. I tried ... | App, App, App, App | Functionality, Interface, Security, Usability | Negative, Negative, Negative, Negative | App - Functionality - Negative, App - Interface - Negative, App - Security - Negative, App - Usability - Negative | ### USER: Very rough around the edges: The app is written to run only vertically on iPads. Most iPad users use their iPad in landscape mode, especially if they’re using it with a keyboard. When you’re signing up if you have to leave the app for any reason and you try to come back, it completely wipes everything you inp... | 85 |
SEEK HELP ANYWHERE ELSE ! | Given this service two opportunities and both failed miserably. First attempt was seeking help with breathing issues, wasn’t able to schedule time so was subject to next available status. Was no indication that call would be from non-identifed number so the one (only one attempt) at reaching me went unanswered. Minutes... | Customer Service, Customer Service, Customer Service, Customer Service, Customer Service, Customer Service | Responsiveness, Call Handling, Communication, Reliability, Punctuality, Emergency Assistance | negative, negative, negative, negative, negative, negative | Customer Service - Responsiveness - negative, Customer Service - Call Handling - negative, Customer Service - Communication - negative, Customer Service - Reliability - negative, Customer Service - Punctuality - negative, Customer Service - Emergency Assistance - negative | ### USER: SEEK HELP ANYWHERE ELSE !: Given this service two opportunities and both failed miserably. First attempt was seeking help with breathing issues, wasn’t able to schedule time so was subject to next available status. Was no indication that call would be from non-identifed number so the one (only one attempt) at... | 29 |
Completely useless- Don’t even bother | Everybody knows how much problems and restrictions we have when it comes to the health coverage system. They made an app which was even advertised by my health insurance coverage provider but all I could do was register myself with a GP for a phone visit while I was trying to get contact with a dermatologist. I did eve... | App, App, Overall | Usability, Functionality, Effectiveness | Negative, Negative, Negative | App - Usability - Negative, App - Functionality - Negative, Overall - Effectiveness - Negative | ### USER: Completely useless- Don’t even bother: Everybody knows how much problems and restrictions we have when it comes to the health coverage system. They made an app which was even advertised by my health insurance coverage provider but all I could do was register myself with a GP for a phone visit while I was tryi... | 454 |
Very Satisfied aside from one “Bad-Egg” Doc | This service has been such a convenience for my family. With a young baby, it has been so nice to be able to use Teledoc as opposed to packing a baby with us to our own doctor’s appointments. We have also used Teledoc on weekends when our doctor’s office was not open and while on vacation in another state- each time fr... | Convenience, Convenience, Doctor, Doctor | Service, Doctor's Availability, Listening Skills, Problem-identification Skills | positive, positive, negative, negative | Convenience - Service - positive, Convenience - Doctor's Availability - positive, Doctor - Listening Skills - negative, Doctor - Problem-identification Skills - negative | ### USER: Very Satisfied aside from one “Bad-Egg” Doc: This service has been such a convenience for my family. With a young baby, it has been so nice to be able to use Teledoc as opposed to packing a baby with us to our own doctor’s appointments. We have also used Teledoc on weekends when our doctor’s office was not op... | 371 |
Complete Nightmare | Being sick and trying to set up an account was a nightmare. I was going through the registration process and every time I had to leave the app to check informartion for the registration, it would re-start the registration. i had to go through it 5 times. Then I got the call from the Doctor which went very well but cost... | Experience, Experience, Experience, Experience | Registration, Call, Prescription, Customer Service | Negative, Positive, Negative, Negative | Experience - Registration - Negative, Experience - Call - Positive, Experience - Prescription - Negative, Experience - Customer Service - Negative | ### USER: Complete Nightmare: Being sick and trying to set up an account was a nightmare. I was going through the registration process and every time I had to leave the app to check informartion for the registration, it would re-start the registration. i had to go through it 5 times. Then I got the call from the Doctor... | 275 |
Worst experience | It took 25 minutes to get my daughter set up. She’s 2 with an ear infection. I thought Teledoc would be better than trying to get ahold of the pediatrician on call. I am a mother of 2 that works full time that does not have time for this. An unknown number calls while I’m speaking with customer service and asks if I’m... | Telemedicine, Telemedicine, Telemedicine | Call center, Wait time, Data accuracy | Negative, Negative, Negative | Telemedicine - Call center - Negative, Telemedicine - Wait time - Negative, Telemedicine - Data accuracy - Negative | ### USER: Worst experience: It took 25 minutes to get my daughter set up. She’s 2 with an ear infection. I thought Teledoc would be better than trying to get ahold of the pediatrician on call. I am a mother of 2 that works full time that does not have time for this. An unknown number calls while I’m speaking with cust... | 344 |
Don’t Do It | Worst experience ever. I have used telahealth options through previous providers and I have always had great results. I also understand that not everything can be treated over the phone. But the treatment I received here unacceptable. Doctors should not be able to charge patients just to tell them 2 min in the conversa... | Healthcare, Healthcare, Healthcare | Treatment, Coverage, System | negative, negative, negative | Healthcare - Treatment - negative, Healthcare - Coverage - negative, Healthcare - System - negative | ### USER: Don’t Do It: Worst experience ever. I have used telahealth options through previous providers and I have always had great results. I also understand that not everything can be treated over the phone. But the treatment I received here unacceptable. Doctors should not be able to charge patients just to tell the... | 357 |
The best thing since sliced bread!!!! | This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app said it would be) I was speaking to a dr. The dr... | Experience, Experience, Experience, Experience, Experience, Experience, Experience, Experience, Experience, Experience | Service, Visit with a doctor, No waiting room, No chance of spreading germs, On the user's time, Simple, easy, effective, Rash, Kid-friendly, Vacation-friendly, Insurance-friendly | positive, positive, positive, positive, positive, positive, positive, positive, positive, positive | Experience - Service - positive, Experience - Visit with a doctor - positive, Experience - No waiting room - positive, Experience - No chance of spreading germs - positive, Experience - On the user's time - positive, Experience - Simple, easy, effective - positive, Experience - Rash - positive, Experience - Kid-friendl... | ### USER: The best thing since sliced bread!!!!: This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app... | 8 |
Unprofessional | Scheduled a video visit with a therapist 4 days in advance. With suggested reschedule days and times as well. Everything seemed to have been confirmed. Until about 25 minutes prior to my scheduled video visit, I get a message saying the therapist could not confirm our appointment. Super disappointing as I canceled othe... | Functionality, Functionality, Functionality | Scheduling, Scheduling, Scheduling | Negative, Negative, Negative | Functionality - Scheduling - Negative, Functionality - Scheduling - Negative, Functionality - Scheduling - Negative | ### USER: Unprofessional: Scheduled a video visit with a therapist 4 days in advance. With suggested reschedule days and times as well. Everything seemed to have been confirmed. Until about 25 minutes prior to my scheduled video visit, I get a message saying the therapist could not confirm our appointment. Super disapp... | 249 |
Cant get help | The idea of this app is great but too easily can people not get the help they need and still lose a good chunk of money. I am extremely poor without insurance and got sick with something i have already had before, i had all the medication that my last doctor prescribed for me. Was just hoping to get the medication so i... | Healthcare | App Features | Negative | Healthcare - App Features - Negative | ### USER: Cant get help: The idea of this app is great but too easily can people not get the help they need and still lose a good chunk of money. I am extremely poor without insurance and got sick with something i have already had before, i had all the medication that my last doctor prescribed for me. Was just hoping t... | 148 |
This is the future! | I’ll start by saying , I DONT GO TO THE DOCTOR! I have a 12 year old and running around with her and the million things that come with having kids I don’t have time to cry I’m not feeling well , , She came back positive for strep throat 5 days ago and I thought , I had been spared but it caught me ! because of COVID I... | Doctors, Doctors, Doctors, Doctors | Appearance, Timeliness, Professionalism, Communication | Positive, Positive, Positive, Positive | Doctors - Appearance - Positive, Doctors - Timeliness - Positive, Doctors - Professionalism - Positive, Doctors - Communication - Positive | ### USER: This is the future!: I’ll start by saying , I DONT GO TO THE DOCTOR! I have a 12 year old and running around with her and the million things that come with having kids I don’t have time to cry I’m not feeling well , , She came back positive for strep throat 5 days ago and I thought , I had been spared but it... | 69 |
Very frustrating and disappointing | I had a 10:00am visit scheduled and after 30 minutes, the doctor did not join the call, so I called the customer service line. The rep said she sent a note to “nudge” the doctor to join the visit. After 45 minutes of waiting for the doctor to join I called the customer service line again and was told that I should wait... | Customer Service, Customer Service, Customer Service | Service, Responsiveness, Communication | negative, negative, negative | Customer Service - Service - negative, Customer Service - Responsiveness - negative, Customer Service - Communication - negative | ### USER: Very frustrating and disappointing: I had a 10:00am visit scheduled and after 30 minutes, the doctor did not join the call, so I called the customer service line. The rep said she sent a note to “nudge” the doctor to join the visit. After 45 minutes of waiting for the doctor to join I called the customer serv... | 180 |
Subpar | I have attempted to use this 3 times, once the dr called because she couldn’t hear me in the app. I have an iPhone X up to date. Microphone turned on so I am not sure what the deal was. The second time calling for the same issue a week later, this other dr proceeds to just stare at me for 2 mins while I sneezed and cou... | App Functionality, App Functionality, App Functionality, App Functionality, App Functionality | Audio Quality, Microphone, Patient Support, Responsiveness, System Functionality | Negative, Negative, Negative, Negative, Negative | App Functionality - Audio Quality - Negative, App Functionality - Microphone - Negative, App Functionality - Patient Support - Negative, App Functionality - Responsiveness - Negative, App Functionality - System Functionality - Negative | ### USER: Subpar: I have attempted to use this 3 times, once the dr called because she couldn’t hear me in the app. I have an iPhone X up to date. Microphone turned on so I am not sure what the deal was. The second time calling for the same issue a week later, this other dr proceeds to just stare at me for 2 mins while... | 43 |
Pointless. Basically terminated my account for using the app. I’m very serious. It’s a joke. | Teladoc was great at first. I used them for awhile and never had any problems the first few times then every other time I would request a work note they would tell me that they would include it in the message but yet it wasn’t so I had to set up another visit and pay another $25 just to request a work note from the nex... | Medical Services, Medical Services, Medical Services, Medical Services | Account, Communication, Appointment, Accessibility | Negative, Negative, Negative, Neutral | Medical Services - Account - Negative, Medical Services - Communication - Negative, Medical Services - Appointment - Negative, Medical Services - Accessibility - Neutral | ### USER: Pointless. Basically terminated my account for using the app. I’m very serious. It’s a joke.: Teladoc was great at first. I used them for awhile and never had any problems the first few times then every other time I would request a work note they would tell me that they would include it in the message but yet... | 92 |
Terrible First (And Last) Experience | Heard good things about this from other coworkers. Decided to give it a try when I had an immediate need for care (non-emergency). Thought this would be an easy way to connect with a doctor quick instead of maybe having to wait a day to get in to an actual doctors office. Submitted my request and waited around the hous... | Service, Service, App, Service, Service, Service, Convenience | Response Time, Refund, Usability, Recommendation, Prescription, Responsiveness, Timeliness | negative, positive, positive, positive, negative, negative, negative | Service - Response Time - negative, Service - Refund - positive, App-Review: ('Not sure...', ': ', 'I have mixed feelings. The app is easy to navigate; unlike other telemedicine apps, it prompts you with questions to ensure you are connected to an appropriate medical professional. And the doctor I saw was great. But un... | ### USER: Terrible First (And Last) Experience: Heard good things about this from other coworkers. Decided to give it a try when I had an immediate need for care (non-emergency). Thought this would be an easy way to connect with a doctor quick instead of maybe having to wait a day to get in to an actual doctors office.... | 351 |
Worked for me | Got denied at urgent care bc my insurance couldn’t be confirmed and called my insurance company to learn about this app. Was contacted by a doctor within 30 minutes and got a prescription after a quick but thorough conversation. , , For me this is amazing bc I would have had to wait till Monday possibly even later to s... | Medical Services, Medical Services, Medical Services, Medical Services, Billing | Appointment Speed, Availability, Diagnostic Accuracy, Nurse Responsiveness, Copay | Positive, Positive, Positive, Positive, Negative | Medical Services - Appointment Speed - Positive, Medical Services - Availability - Positive, Medical Services - Diagnostic Accuracy - Positive, Medical Services - Nurse Responsiveness - Positive, Billing - Copay - Negative | ### USER: Worked for me: Got denied at urgent care bc my insurance couldn’t be confirmed and called my insurance company to learn about this app. Was contacted by a doctor within 30 minutes and got a prescription after a quick but thorough conversation. , , For me this is amazing bc I would have had to wait till Monday... | 209 |
extremely easy way to get behavioral health care | I've been using Teladoc services for the past few months for behavioral health medication. My psychiatrist through Teladoc is wonderful. She is always very kind and listens. She has been patient with me as we worked on getting the right combination of medication for depression and anxiety. When I end the visit with her... | Healthcare, Functionality, Functionality | Doctor, Convenience, Anxiety reduction | positive, positive, positive | Healthcare - Doctor - positive, Functionality - Convenience - positive, Functionality - Anxiety reduction - positive | ### USER: extremely easy way to get behavioral health care: I've been using Teladoc services for the past few months for behavioral health medication. My psychiatrist through Teladoc is wonderful. She is always very kind and listens. She has been patient with me as we worked on getting the right combination of medicati... | 208 |
VERY FRUSTRATING SYSTEM! | If you ever want to contact your doctor for any reason other than to schedule an appointment, DO NOT use Teledoc. You literally cannot get your doctor’s phone number, email address, or any other contact information. The doctor can’t even tell you in what state they work. I experienced an issue with my prescription and ... | Healthcare, Healthcare, Healthcare | Appointment Scheduling, Communication, Doctor Availability | Negative, Negative, Negative | Healthcare - Appointment Scheduling - Negative, Healthcare - Communication - Negative, Healthcare - Doctor Availability - Negative | ### USER: VERY FRUSTRATING SYSTEM!: If you ever want to contact your doctor for any reason other than to schedule an appointment, DO NOT use Teledoc. You literally cannot get your doctor’s phone number, email address, or any other contact information. The doctor can’t even tell you in what state they work. I experience... | 149 |
Phone call is the way | In recently reviewed the app with 1 star only because it took 3 day for a video call that never happened. Apologies and cancellations because of this pandemia and the long wait. , I just change the way of the visit and made it thru a phone call and it was almost instant call. Not even 5 minutes. Dr Thomas was respectf... | Communication, Communication, Communication, Empathy, Diagnosis, Diagnosis | Phone call, Video call, Phone call, Listening, Diagnosis, Medication | positive, negative, positive, positive, positive, positive | Communication - Phone call - positive, Communication - Video call - negative, Communication - Phone call - positive, Empathy - Listening - positive, Diagnosis - Diagnosis - positive, Diagnosis - Medication - positive | ### USER: Phone call is the way: In recently reviewed the app with 1 star only because it took 3 day for a video call that never happened. Apologies and cancellations because of this pandemia and the long wait. , I just change the way of the visit and made it thru a phone call and it was almost instant call. Not even ... | 476 |
Frustratingly unresponsive | The app is absolutely a nightmare to use. It’s unresponsive and buggy. Each screen and step takes ages to load and it was not due to internet issues, as it was consistently an issue at home, office, coffee shop. The buttons don’t work and every single time I login to check my messages after a televisit, the app prompte... | App Usability, App Usability, App Usability, App Usability, App Usability, App Usability, App Idea | Responsiveness, Speed, Interface, Login, Navigation, Security, Convenience | negative, negative, negative, negative, negative, negative, positive | App Usability - Responsiveness - negative, App Usability - Speed - negative, App Usability - Interface - negative, App Usability - Login - negative, App Usability - Navigation - negative, App Usability - Security - negative, App Idea - Convenience - positive | ### USER: Frustratingly unresponsive: The app is absolutely a nightmare to use. It’s unresponsive and buggy. Each screen and step takes ages to load and it was not due to internet issues, as it was consistently an issue at home, office, coffee shop. The buttons don’t work and every single time I login to check my messa... | 57 |
They don’t really help you | I’ve used this app twice when I was sick. Both times they gave me recommendations for over the counter medicine to help with symptoms. I ended up going into the clinic the first time I used them and they gave me antibiotics and steroids. I used them again today and was given the same advice of over the counter med... | Medical advice | Effectiveness | negative | Medical advice - Effectiveness - negative | ### USER: They don’t really help you: I’ve used this app twice when I was sick. Both times they gave me recommendations for over the counter medicine to help with symptoms. I ended up going into the clinic the first time I used them and they gave me antibiotics and steroids. I used them again today and was given t... | 340 |
SCAM SCAM SCAM!!!! | Your doctor told me he could not help me and told me I needed to go to an actual doctor at a doctors office. Why was I not screened by someone to Review my situation to determine your app could not help me before I’m forced to pay. We should not be forced to pay prior to evaluating what the issue is by a front desk pe... | App, App, App | Payment, Screening, Functionality | negative, negative, negative | App - Payment - negative, App - Screening - negative, App - Functionality - negative | ### USER: SCAM SCAM SCAM!!!!: Your doctor told me he could not help me and told me I needed to go to an actual doctor at a doctors office. Why was I not screened by someone to Review my situation to determine your app could not help me before I’m forced to pay. We should not be forced to pay prior to evaluating what t... | 276 |
A waste of time and money. A complete scam. | They will charge you $70 for 30 seconds on the phone with a “doctor” only for that “doctor” to tell you they don’t offer what you need. Because you spoke to a “doctor” they won’t provide a refund, despite the fact that the services are not clearly outlined on their website and they don’t request enough information to s... | App, App, App, Website | Service, Fees, Refund, Information | Negative, Negative, Negative, Negative | App - Service - Negative, App - Fees - Negative, App - Refund - Negative, Website - Information - Negative | ### USER: A waste of time and money. A complete scam.: They will charge you $70 for 30 seconds on the phone with a “doctor” only for that “doctor” to tell you they don’t offer what you need. Because you spoke to a “doctor” they won’t provide a refund, despite the fact that the services are not clearly outlined on their... | 452 |
They won’t provide a sick note | While the app, medical care, and customer service are great, the physician refused to provide a work note (for one day) because I was not running a fever. She said it was a new policy and employers were “catching on”...implying that I was simply attempting to get out of work. She suggested that I simply “speak to my em... | Provider, App, App, App | Sick note, Medical care, Customer service, Sick note | negative, positive, positive, negative | Provider - Sick note - negative, App - Medical care - positive, App - Customer service - positive, App - Sick note - negative | ### USER: They won’t provide a sick note: While the app, medical care, and customer service are great, the physician refused to provide a work note (for one day) because I was not running a fever. She said it was a new policy and employers were “catching on”...implying that I was simply attempting to get out of work. S... | 76 |
Great medical service via remote | Ok, it is basically a remote chatting and face time with a doctor- didn’t have a much of expectation from the beginning. My kid fell down and cut his chin (clean-deep cut about 1-2 cm) while running on hotel gym. 1000 miles away from home and didn’t know where to go for an urgent care at night time. While researching n... | Medical, Medical, Medical, Medical | Service, Wait time, Doctor's expertise, Responsiveness | positive, positive, positive, positive | Medical - Service - positive, Medical - Wait time - positive, Medical - Doctor's expertise - positive, Medical - Responsiveness - positive | ### USER: Great medical service via remote: Ok, it is basically a remote chatting and face time with a doctor- didn’t have a much of expectation from the beginning. My kid fell down and cut his chin (clean-deep cut about 1-2 cm) while running on hotel gym. 1000 miles away from home and didn’t know where to go for an ur... | 119 |
I didn’t have to miss work. | I was looking forward to working the OT I signed up for, but work up with a horrible sore throat, and knew I would need to get to urgent care as soon as they opened. I was sooooo thankful when I found out my insurance covers this app! I worked my OT, and took a break for a few mins to have my appt, received a Dr’s note... | Healthcare Services, Healthcare Services, Healthcare Services | Emergency Care, Virtual Visit, Provider | Positive, Neutral, Positive | Healthcare Services - Emergency Care - Positive, Healthcare Services - Virtual Visit - Neutral, Healthcare Services - Provider - Positive | ### USER: I didn’t have to miss work.: I was looking forward to working the OT I signed up for, but work up with a horrible sore throat, and knew I would need to get to urgent care as soon as they opened. I was sooooo thankful when I found out my insurance covers this app! I worked my OT, and took a break for a few min... | 441 |
So nice! | I absolutely love having an option to not drive anywhere when I’m feeling terrible. It’s not AS good as going to a real doctor, but I didn’t have to wait in a waiting room and it’s 24/7. , , So, the two doctors I saw were very nice. They seem a little rushed to finish the call, but not horrible. The first doctor I had ... | Medical, Medical, Medical, Medical, Medical, Medical, Medical, Medical | Service, Wait time, Doctors, Doctors, Prescriptions, Prescriptions, Prescriptions, Service | positive, positive, negative, positive, negative, negative, positive, positive | Medical - Service - positive, Medical - Wait time - positive, Medical - Doctors - negative, Medical - Doctors - positive, Medical - Prescriptions - negative, Medical - Prescriptions - negative, Medical - Prescriptions - positive, Medical - Service - positive | ### USER: So nice!: I absolutely love having an option to not drive anywhere when I’m feeling terrible. It’s not AS good as going to a real doctor, but I didn’t have to wait in a waiting room and it’s 24/7. , , So, the two doctors I saw were very nice. They seem a little rushed to finish the call, but not horrible. The... | 267 |
Great service, troubled app | Teledoc is great, please take advantage of it if you can. The app, however, has some weird issues. It will forget you after a while and ask you to go through verification and ask if you want to log in with face scan, even if you regularly use the app. , , It will also get stuck in loops, so to speak. For example, you m... | App, App, App, App, Service | Usability, Functionality, Login, Reliability, Quality | negative, negative, negative, negative, positive | App - Usability - negative, App - Functionality - negative, App - Login - negative, App - Reliability - negative, Service - Quality - positive | ### USER: Great service, troubled app: Teledoc is great, please take advantage of it if you can. The app, however, has some weird issues. It will forget you after a while and ask you to go through verification and ask if you want to log in with face scan, even if you regularly use the app. , , It will also get stuck in... | 465 |
Hit or miss | One time I called in because I had a cold for over 3 weeks. The doctor was great. Very kind. I even had difficulties getting my medicine from the pharmacy and they called me right away to fix it while I was still at the pharmacy. I told everyone about it. Then my husband called them and the doctor called in a prescript... | App-Review, App-Review, App-Review | Doctor's demeanor, Doctor's professionalism, Pharmacy service | negative, negative, negative | App-Review - Doctor's demeanor - negative, App-Review - Doctor's professionalism - negative, App-Review - Pharmacy service - negative | ### USER: Hit or miss: One time I called in because I had a cold for over 3 weeks. The doctor was great. Very kind. I even had difficulties getting my medicine from the pharmacy and they called me right away to fix it while I was still at the pharmacy. I told everyone about it. Then my husband called them and the docto... | 223 |
Great app/waste of time | I’ve worked in Radiology 23 years, I see daily the unnecessary things that clog our ER’s. I called in with a minor issue that I’ve had in the past, hoping for a script for steroids. The doc told me for my issue, she would recommend me going to the ER and get a ct, possibly admitted for IV steroids. I understand the hug... | Healthcare, Healthcare | Service, Effectiveness | Negative, Negative | Healthcare - Service - Negative, Healthcare - Effectiveness - Negative | ### USER: Great app/waste of time: I’ve worked in Radiology 23 years, I see daily the unnecessary things that clog our ER’s. I called in with a minor issue that I’ve had in the past, hoping for a script for steroids. The doc told me for my issue, she would recommend me going to the ER and get a ct, possibly admitted fo... | 359 |
Why haven’t I been using this? | Today at work I could feel a sinus infection coming on, I set up all my medical history, kids medical, and added our pharmacy on my computer at work I think it took maybe 10 minutes. Came home downloaded the app to my phone put in my request. Within minutes I had a very nice dr on the phone, he asked me a few questions... | Convenience, Convenience, Convenience, Convenience, Doctor, Doctor | Process, Wait time, Fee, Overall, Manner, Recommendation | Positive, Positive, Positive, Positive, Positive, Positive | Convenience - Process - Positive, Convenience - Wait time - Positive, Convenience - Fee - Positive, Convenience - Overall - Positive, Doctor - Manner - Positive, Doctor - Recommendation - Positive | ### USER: Why haven’t I been using this?: Today at work I could feel a sinus infection coming on, I set up all my medical history, kids medical, and added our pharmacy on my computer at work I think it took maybe 10 minutes. Came home downloaded the app to my phone put in my request. Within minutes I had a very nice dr... | 90 |
LiveHealth is better | I moved to a new state and am unable to see a doctor in office for 4 months. Teledoc does not allow their doctors on their app to prescribe Topamax despite the medication not being a controlled substance and it being prescribed for headaches. The LiveHealth app allows this medication to be refilled via their online ser... | Healthcare Platform, Healthcare Platform | Convenience, Appointment Scheduling | Positive, Negative | Healthcare Platform - Convenience - Positive, Healthcare Platform - Appointment Scheduling - Negative | ### USER: LiveHealth is better: I moved to a new state and am unable to see a doctor in office for 4 months. Teledoc does not allow their doctors on their app to prescribe Topamax despite the medication not being a controlled substance and it being prescribed for headaches. The LiveHealth app allows this medication to ... | 230 |
My first appointment on here | I had the best doctors visit then I have had in years. He was smart, compassionate, and professional. I am a stage four melanoma survivor. I was also President of the American Cancer Society for five years in Alaska. I counseled and worked with patients and doctors. I have been diagnosed now with two immune deficiency... | Medical, Medical, Medical | care quality, staff, service | positive, positive, positive | Medical - care quality - positive, Medical - staff - positive, Medical - service - positive | ### USER: My first appointment on here: I had the best doctors visit then I have had in years. He was smart, compassionate, and professional. I am a stage four melanoma survivor. I was also President of the American Cancer Society for five years in Alaska. I counseled and worked with patients and doctors. I have been ... | 206 |
Looks Nice, Completely Useless | The app looks nice and appears to have enough services to make routine appointments quite simple. But looks are deceiving. Appointment requests go unanswered, providers don’t show up for appointments, all customer service does is blow you off telling you to wait longer or leave a voicemail that goes unanswered. The app... | UI, Functionality, Functionality, Functionality, Functionality, Overall, Overall, Overall, Recommendability | design, appointment requests, appointment show-ups, customer service, app functioning, concept, execution, usefulness, recommendation | positive, negative, negative, negative, negative, positive, negative, negative, negative | UI - design - positive, Functionality - appointment requests - negative, Functionality - appointment show-ups - negative, Functionality - customer service - negative, Functionality - app functioning - negative, Overall - concept - positive, Overall - execution - negative, Overall - usefulness - negative, Recommendabili... | ### USER: Looks Nice, Completely Useless: The app looks nice and appears to have enough services to make routine appointments quite simple. But looks are deceiving. Appointment requests go unanswered, providers don’t show up for appointments, all customer service does is blow you off telling you to wait longer or leave... | 477 |
Bugs and glitches galore right now | The app is beautifully designed and has fairly intuitive UI/UX, but there are just so many bugs. Tried to join the waiting room for my appointment this morning, only for the next screen to pop up for a split second, disappear, and a half cut-off yellow error message at the top of the screen to pop up. I did this probab... | UI/UX, UI/UX, App, App | Design, Functionality, General, Features | Positive, Negative, Positive, Positive | App-Review: ('Bugs and glitches galore right now', ': ', 'The app is beautifully designed and has fairly intuitive UI/UX, but there are just so many bugs. Tried to join the waiting room for my appointment this morning, only for the next screen to pop up for a split second, disappear, and a half cut-off yellow error mes... | ### USER: Bugs and glitches galore right now: The app is beautifully designed and has fairly intuitive UI/UX, but there are just so many bugs. Tried to join the waiting room for my appointment this morning, only for the next screen to pop up for a split second, disappear, and a half cut-off yellow error message at the ... | 2 |
Worst service ever | Called in because i had gotten a cold which led to some congestion and because cancer has weakened my immune system I had a sinus infection. Dr I spoke to told me I had the flu and prescribed tamiflu. I knew I did not have the flu. I didn’t have any flu symptoms. And tamiflu is not to be used if you have trouble br... | Health | Service | negative | Health - Service - negative | ### USER: Worst service ever: Called in because i had gotten a cold which led to some congestion and because cancer has weakened my immune system I had a sinus infection. Dr I spoke to told me I had the flu and prescribed tamiflu. I knew I did not have the flu. I didn’t have any flu symptoms. And tamiflu is not to ... | 497 |
Complete joke. | Made an appointment, joined the waiting room 10 minutes it’s prior to appointment. Around the first 15 minutes I had a notification confirming that the doctor accepted my appointment but then ended up waiting an additional 40 minutes in the waiting room just for my appointment to get cancelled due to “Doctor not being ... | Experience, Experience, Service, Service, Service | Appointment process, Communication, Appointment availability, Phone call appointment, Video call appointment | negative, negative, negative, negative, negative | Experience - Appointment process - negative, Experience - Communication - negative, Service - Appointment availability - negative, Service - Phone call appointment - negative, Service - Video call appointment - negative | ### USER: Complete joke.: Made an appointment, joined the waiting room 10 minutes it’s prior to appointment. Around the first 15 minutes I had a notification confirming that the doctor accepted my appointment but then ended up waiting an additional 40 minutes in the waiting room just for my appointment to get cancelled... | 239 |
App shuts down | I scheduled an appointment. I opened the app 10 minutes before the appointment started just to be safe. I tried to enter the virtual waiting room and the app shut down. I reopened the app and tried again, but it shut down again. This must have happened twenty times. Finally when the doctor was ready to start the appoin... | App | Functionality | Negative | App - Functionality - Negative | ### USER: App shuts down: I scheduled an appointment. I opened the app 10 minutes before the appointment started just to be safe. I tried to enter the virtual waiting room and the app shut down. I reopened the app and tried again, but it shut down again. This must have happened twenty times. Finally when the doctor was... | 308 |
Communication is terrible! | Don’t bother if you need an excuse for work or school! My son came down with a fever on a Thursday and had to miss school. I needed a note for him, so I decided to try Teledoc. I didn’t want to take him to his PCP yet, because I knew it would be too early to test for Covid or flu. During the visit, the doc confirmed th... | Communication | Response time | negative | Communication - Response time - negative | ### USER: Communication is terrible!: Don’t bother if you need an excuse for work or school! My son came down with a fever on a Thursday and had to miss school. I needed a note for him, so I decided to try Teledoc. I didn’t want to take him to his PCP yet, because I knew it would be too early to test for Covid or flu. ... | 63 |
Unhappy Customer | I am VERY upset. I had a telephone visit today and it went excellent, he said he would call my prescriptions to the appropriate pharmacy on file. It never happened and I was charged. When I got on the app to view my plan of care it showed me the doctor then disappeared. I had two phone calls from Minnesota and voicemai... | Communication, Communication, Communication, Communication, Customer Service, Customer Service, Customer Service, Transparency, Transparency | Doctor-App communication, Phone calls, Telephone visit, Waiting time, Responsiveness, Support quality, Transferring calls, Billing, Prescription status | negative, negative, negative, negative, negative, negative, negative, negative, negative | Communication - Doctor-App communication - negative, Communication - Phone calls - negative, Communication - Telephone visit - negative, Communication - Waiting time - negative, Customer Service - Responsiveness - negative, Customer Service - Support quality - negative, Customer Service - Transferring calls - negative,... | ### USER: Unhappy Customer: I am VERY upset. I had a telephone visit today and it went excellent, he said he would call my prescriptions to the appropriate pharmacy on file. It never happened and I was charged. When I got on the app to view my plan of care it showed me the doctor then disappeared. I had two phone calls... | 238 |
6 hour wait | I occasionally have an attack of diverticulitis. Friday during the night was one of those times. I had excruciating pain in my lower left side and then later in the day on Saturday started running a fever so called Teladoc. , This is the first time I’ve used Teladoc so I had to enter a lot of information and I unknowin... | Experience, Experience | Responsiveness, Accessibility | negative, negative | Experience - Responsiveness - negative, Experience - Accessibility - negative | ### USER: 6 hour wait: I occasionally have an attack of diverticulitis. Friday during the night was one of those times. I had excruciating pain in my lower left side and then later in the day on Saturday started running a fever so called Teladoc. , This is the first time I’ve used Teladoc so I had to enter a lot of inf... | 364 |
Quick response | I had called my primary care doctor but a video conference was not available till The next day, and had a tentative office appt not till the next week. After submitting appt request, Dr called with 10-mins. Upon describing my conditions she was able to identify the issue and told me the symptoms will gradually faded ... | Convenience | Appointment Scheduling | positive | Convenience - Appointment Scheduling - positive | ### USER: Quick response: I had called my primary care doctor but a video conference was not available till The next day, and had a tentative office appt not till the next week. After submitting appt request, Dr called with 10-mins. Upon describing my conditions she was able to identify the issue and told me the symp... | 460 |
Awful service/waste of time | I have contacted relatives twice. The first time I was on an antibiotic and broke out with a rash. I asked to be put in an antibiotic that I had had in the past, but all she said was go back to my doctor. The second time I called, I had had a couch for almost two weeks. My doctor had given me a shot of steroids and zPa... | Service | Service | negative | Service - Service - negative | ### USER: Awful service/waste of time: I have contacted relatives twice. The first time I was on an antibiotic and broke out with a rash. I asked to be put in an antibiotic that I had had in the past, but all she said was go back to my doctor. The second time I called, I had had a couch for almost two weeks. My doctor ... | 324 |
They’re useless! | I reached out to Teladoc since I couldn’t get an appointment for my son on the same day. Hoping that they could prescribe something. My son suffers from recurring sinus and ear infections. If I thought my son could’ve waited another day I would have just gone to his pediatrician. When consulting with the doctor he tol... | Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare | Appointment, Appointment, Healthcare professional, Healthcare professional, Cure, Cure, Cost, Cure, Symptoms | negative, neutral, negative, negative, negative, negative, negative, negative, negative | Healthcare - Appointment - negative, Healthcare - Appointment - neutral, Healthcare - Healthcare professional - negative, Healthcare - Healthcare professional - negative, Healthcare - Cure - negative, Healthcare - Cure - negative, Healthcare - Cost - negative, Healthcare - Cure - negative, Healthcare - Symptoms - negat... | ### USER: They’re useless!: I reached out to Teladoc since I couldn’t get an appointment for my son on the same day. Hoping that they could prescribe something. My son suffers from recurring sinus and ear infections. If I thought my son could’ve waited another day I would have just gone to his pediatrician. When consu... | 126 |
broken forms and prompts throughout | Someone forgot to test the software. Tsk, tsk. The app would be decent if not full of forms that have required closed-ended questions with response options that never render. Or my personal favorite: The prompts for location (not actually optional, by the way — app won't let you see a doc without it), mic and video acc... | Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality, Functionality | Form, Prompts, Location, Microphone, Video, Design (visual), Design (functional), Quality assurance, Screenshot | Negative, Negative, Negative, Negative, Negative, Neutral, Negative, Negative, Negative | Functionality - Form - Negative, Functionality - Prompts - Negative, Functionality - Location - Negative, Functionality - Microphone - Negative, Functionality - Video - Negative, Functionality - Design (visual) - Neutral, Functionality - Design (functional) - Negative, Functionality - Quality assurance - Negative, Func... | ### USER: broken forms and prompts throughout: Someone forgot to test the software. Tsk, tsk. The app would be decent if not full of forms that have required closed-ended questions with response options that never render. Or my personal favorite: The prompts for location (not actually optional, by the way — app won't l... | 432 |
Misleading, waste of time | I tried to use the app because it is part of our health plan. When I went to book an appointment for MH, I was able to book a request. The provider showed a lot of available times for a week out. Seemed convenient, and timely. I input three options. After three days I received a notification that the provider couldn’t... | App, App, App | Functionality, Appointment Booking, Provider Availability | negative, negative, negative | App - Functionality - negative, App - Appointment Booking - negative, App - Provider Availability - negative | ### USER: Misleading, waste of time: I tried to use the app because it is part of our health plan. When I went to book an appointment for MH, I was able to book a request. The provider showed a lot of available times for a week out. Seemed convenient, and timely. I input three options. After three days I received a no... | 398 |
They dropped the ball big time… | It’s been a day and a half since I began my first experience with Teladoc and I still have no prescription, no record of my prescription being sent to the pharmacy, and no follow-up from the company after emailing and calling them 5 times. , , I came down with a UTI Monday night and needed medication quickly to preven... | Telemedicine, Telemedicine, Telemedicine, Telemedicine | Appointment, Customer Service, Prescription, Pharmacy | Negative, Negative, Negative, Negative | Telemedicine - Appointment - Negative, Telemedicine - Customer Service - Negative, Telemedicine - Prescription - Negative, Telemedicine - Pharmacy - Negative | ### USER: They dropped the ball big time…: It’s been a day and a half since I began my first experience with Teladoc and I still have no prescription, no record of my prescription being sent to the pharmacy, and no follow-up from the company after emailing and calling them 5 times. , , I came down with a UTI Monday ni... | 345 |
Doctor prescribed medication I was allergic to and knew. | I went on to the Teladoc app and went through to my visit and had a UTI. Doctor prescribed a medication I was clearly allergic to because I listed it in my medical history and the doctor even stated in his notes I see you have an allergy if a rash or hives happens call for new prescription. What!? How about just prescr... | Treatment | Medication | negative | Treatment - Medication - negative | ### USER: Doctor prescribed medication I was allergic to and knew.: I went on to the Teladoc app and went through to my visit and had a UTI. Doctor prescribed a medication I was clearly allergic to because I listed it in my medical history and the doctor even stated in his notes I see you have an allergy if a rash or h... | 123 |
App is fine…Services are terrible | First and foremost, the app itself is fine (works as advertised). HOWEVER…Good luck making appointments and getting services. 9 times out of 10 myself (and others if you read the reviews) will make and confirm an appointment, then 2-3 days after making the appointment the provider will cancel (or reschedule), and then... | App | Services | negative | App - Services - negative | ### USER: App is fine…Services are terrible: First and foremost, the app itself is fine (works as advertised). HOWEVER…Good luck making appointments and getting services. 9 times out of 10 myself (and others if you read the reviews) will make and confirm an appointment, then 2-3 days after making the appointment the p... | 386 |
Long waiting times just to never get an appointment. | Most of the closest scheduling times for therapy appointments are about a month away or more and once the day finally comes almost every single time they ether cancel or don’t show up. I got lucky with a psychiatrist kind of, better than most but still wouldn’t prescribe me medically necessary medication. Told me psych... | Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare | Appointment availability, Scheduling, Doctor, Doctor professionalism, Medication availability, Patient experience, Treatment effectiveness | negative, negative, negative, negative, negative, negative, negative | Healthcare - Appointment availability - negative, Healthcare - Scheduling - negative, Healthcare - Doctor - negative, Healthcare - Doctor professionalism - negative, Healthcare - Medication availability - negative, Healthcare - Patient experience - negative, Healthcare - Treatment effectiveness - negative | ### USER: Long waiting times just to never get an appointment.: Most of the closest scheduling times for therapy appointments are about a month away or more and once the day finally comes almost every single time they ether cancel or don’t show up. I got lucky with a psychiatrist kind of, better than most but still wou... | 13 |
Stressed | Imagine feeling suicidal and depressed and all walls closing in on you and all you want to do is try to claw your way out of the darkness so you say, let me look for a therapist on teladoc and no matter what you do, it won’t let you create an account, it won’t let you reset your password, it won’t let you answer your s... | App experience | account creation | negative | App experience - account creation - negative | ### USER: Stressed: Imagine feeling suicidal and depressed and all walls closing in on you and all you want to do is try to claw your way out of the darkness so you say, let me look for a therapist on teladoc and no matter what you do, it won’t let you create an account, it won’t let you reset your password, it won’t l... | 354 |
Easy to use | This app is easy to use and has prompts to guide you through. This is an amazing service and our family has definitely benefitted from using it! The only real suggestion I have is that it would be beneficial to add a comment before submitting all of the information. To keep things streamlined and simple, some symptoms ... | App, App, App, App | Usability, Benefit, Comment Feature, Symptom Description | Positive, Positive, Negative, Neutral | App - Usability - Positive, App - Benefit - Positive, App - Comment Feature - Negative, App - Symptom Description - Neutral | ### USER: Easy to use: This app is easy to use and has prompts to guide you through. This is an amazing service and our family has definitely benefitted from using it! The only real suggestion I have is that it would be beneficial to add a comment before submitting all of the information. To keep things streamlined and... | 108 |
Great experience | When I was on vacation with my family in Colorado my 5 year old daughter had clear symptoms of a Urinary Tract Infection. My wife had the idea of using our Teladoc benefit. While we were still in our ski boots I was able to request a visit through the mobile app, which was extremely intuitive and easy. The doctor ca... | Usability, Affordability, Empathy | Interface, Price, Doctor | positive, positive, positive | Usability - Interface - positive, Affordability - Price - positive, Empathy - Doctor - positive | ### USER: Great experience: When I was on vacation with my family in Colorado my 5 year old daughter had clear symptoms of a Urinary Tract Infection. My wife had the idea of using our Teladoc benefit. While we were still in our ski boots I was able to request a visit through the mobile app, which was extremely intuit... | 370 |
So happy this exists | I don’t think I’ve ever reviewed an app before, but Teladoc deserves my unwavering praise. My nanny had strep, my oldest son has strep, my middle child has impetigo (same bacteria as strep), so when I woke up with a fever and wicked sore throat, i knew it was strep. The thing is that I was too sick to want to leave the... | Healthcare | Convenience | Positive | Healthcare - Convenience - Positive | ### USER: So happy this exists: I don’t think I’ve ever reviewed an app before, but Teladoc deserves my unwavering praise. My nanny had strep, my oldest son has strep, my middle child has impetigo (same bacteria as strep), so when I woke up with a fever and wicked sore throat, i knew it was strep. The thing is that I w... | 250 |
Mom, wife and teacher | My son got sick and didn’t want to leave the house because he is eleven and has middle school syndrome besides some germ that he picked up somewhere along the line. He was coughing profusely and blowing his nose and I figured why not give telescopes a try. It was convenient and I heard about it from a colleague. Beside... | Healthcare, Healthcare | Convenience, Cost | Positive, Positive | Healthcare - Convenience - Positive, Healthcare - Cost - Positive | ### USER: Mom, wife and teacher: My son got sick and didn’t want to leave the house because he is eleven and has middle school syndrome besides some germ that he picked up somewhere along the line. He was coughing profusely and blowing his nose and I figured why not give telescopes a try. It was convenient and I heard ... | 211 |
Suspected it was crap and was right! | Decided to use the service on Christmas night this year cause really what was the other option? Suspected that I had strep throat and wanted to be non-contagious ASAP for relative visits during the holiday season. Was given a hard time by an idiot doctor who had awful listening skills and diagnosed a common cold, (su... | Doctor, Doctor, Service, Service, App | Listening skills, Diagnosis, Appointment, Response, Refund | negative, negative, negative, negative, negative | Doctor - Listening skills - negative, Doctor - Diagnosis - negative, Service - Appointment - negative, Service - Response - negative, App - Refund - negative | ### USER: Suspected it was crap and was right!: Decided to use the service on Christmas night this year cause really what was the other option? Suspected that I had strep throat and wanted to be non-contagious ASAP for relative visits during the holiday season. Was given a hard time by an idiot doctor who had awful l... | 246 |
Great service! | My account wasn’t letting me in and I called the 800 # and the lady walked me through to reset everything. The provider called me within 3 minutes. Great customer service. Thank you. I’d gone to 3 urgent cares earlier and they weren’t accepting anymore patients. My coworker reminded me about Teladoc. I had used the ser... | Service, Service, Service, Service | Customer Service, Urgent Care Acceptance, Availability, Past Experience | positive, negative, positive, positive | Service - Customer Service - positive, Service - Urgent Care Acceptance - negative, Service - Availability - positive, Service - Past Experience - positive | ### USER: Great service!: My account wasn’t letting me in and I called the 800 # and the lady walked me through to reset everything. The provider called me within 3 minutes. Great customer service. Thank you. I’d gone to 3 urgent cares earlier and they weren’t accepting anymore patients. My coworker reminded me about T... | 483 |
Slow and inefficient - Do not use!! | The app is really slow. Sometimes the links don’t even work. For instance I’ve tried to reschedule an appointment and no matter how many times I tried clicking the link to reschedule it would time out. Also, I’ve been waiting almost two weeks to schedule an appointment. The people are slow to respond to your request. F... | App, App, App, App, App | Speed, Functionality, Responsiveness, Communication, Appointment Availability | Negative, Negative, Negative, Negative, Negative | App - Speed - Negative, App - Functionality - Negative, App - Responsiveness - Negative, App - Communication - Negative, App - Appointment Availability - Negative | ### USER: Slow and inefficient - Do not use!!: The app is really slow. Sometimes the links don’t even work. For instance I’ve tried to reschedule an appointment and no matter how many times I tried clicking the link to reschedule it would time out. Also, I’ve been waiting almost two weeks to schedule an appointment. Th... | 52 |
Horrendous service and unprofessional!! | Do NOT waste your time! If I could give zero stars I would. It doesn’t matter the severity of your situation. They are extremely unprofessional. I have tried to use them multiple times for completely different situations/conditions and they were completely useless. (Over the span of several years)They cancel your sched... | Institution, Institution, Institution, Institution, Institution, Institution, Institution | Service, Professionalism, Appointments, Communication, Timeliness, Doctor, Diagnosis | Negative, Negative, Negative, Negative, Negative, Negative, Negative | Institution - Service - Negative, Institution - Professionalism - Negative, Institution - Appointments - Negative, Institution - Communication - Negative, Institution - Timeliness - Negative, Institution - Doctor - Negative, Institution - Diagnosis - Negative | ### USER: Horrendous service and unprofessional!!: Do NOT waste your time! If I could give zero stars I would. It doesn’t matter the severity of your situation. They are extremely unprofessional. I have tried to use them multiple times for completely different situations/conditions and they were completely useless. (Ov... | 7 |
Beware no Prednisone for Sinus Infections. | After my GP stopped practicing I finally tried this tele visit for a doctor after multiple ads from my insurance company of how great it is at saving time and money. By far both visits were a waste of time. Based-on reviews from others it seems to be a hit or miss with the doctors and they could care less about your m... | Medical Treatment, Medical Treatment | Prescriptions, Treatment Effectiveness | Negative, Negative | Medical Treatment - Prescriptions - Negative, Medical Treatment - Treatment Effectiveness - Negative | ### USER: Beware no Prednisone for Sinus Infections.: After my GP stopped practicing I finally tried this tele visit for a doctor after multiple ads from my insurance company of how great it is at saving time and money. By far both visits were a waste of time. Based-on reviews from others it seems to be a hit or miss ... | 116 |
Never sent prescription to pharmacy | The Tele-visit with doctor when well but they dropped the ball on my prescription. They sent me an email confirmation that my Rx was sent to pharmacy, but wasted my time since the pharmacy did not receive it. I called Teledoc phone number and was sent to an “alert” company that tried to sell me a medical device….3 time... | Medical, Medical, Support, Support | Prescription, Tele-visit, Email, Phone | negative, positive, negative, negative | Medical - Prescription - negative, Medical - Tele-visit - positive, Support - Email - negative, Support - Phone - negative | ### USER: Never sent prescription to pharmacy: The Tele-visit with doctor when well but they dropped the ball on my prescription. They sent me an email confirmation that my Rx was sent to pharmacy, but wasted my time since the pharmacy did not receive it. I called Teledoc phone number and was sent to an “alert” company... | 467 |
Would give a zero on this one experience | My 8 year old complained of ear ache fir a few days and wanted to make sure it wasn’t an infection, I called Teladoc. While waiting for a call from doctor, I Googled learned that ear infections can only be diagnosed by a physical ear exam. Doctor called abs after about 2 minutes of my and my son explaining symptoms, th... | Medical Advice, Medical Advice, Medical Advice | Doctor's Expertise, Prescription Offer, Communication | Negative, Negative, Negative | Medical Advice - Doctor's Expertise - Negative, Medical Advice - Prescription Offer - Negative, Medical Advice - Communication - Negative | ### USER: Would give a zero on this one experience: My 8 year old complained of ear ache fir a few days and wanted to make sure it wasn’t an infection, I called Teladoc. While waiting for a call from doctor, I Googled learned that ear infections can only be diagnosed by a physical ear exam. Doctor called abs after abou... | 407 |
Delightful convenience | Sinus infections, UTIs, and even mental health treated without having to leave home to go wait a seemingly interminable amount of time at an urgent care center. Typically, I get a call back from a physician in about three minutes or less. Prescriptions are ordered and sent right away to the pharmacy of my choice. I can... | Service, Service, Service, Service | Time-saving, Convenience, Accessibility, Appointment Scheduling | positive, positive, positive, positive | Service - Time-saving - positive, Service - Convenience - positive, Service - Accessibility - positive, Service - Appointment Scheduling - positive | ### USER: Delightful convenience: Sinus infections, UTIs, and even mental health treated without having to leave home to go wait a seemingly interminable amount of time at an urgent care center. Typically, I get a call back from a physician in about three minutes or less. Prescriptions are ordered and sent right away t... | 326 |
Great idea but VERY DISAPPOINTING EXPERIENCE! | My insurance sent me info on teladoc and I was impressed how easy it looked. I love the idea that you can just call or video conference with a doctor anywhere. I tried it today for the very first time since I wasn’t feeling well and didn’t feel like going to my primary care physician. I set up my appointment during my ... | Convenience, Convenience, Convenience, Convenience, Convenience, Convenience, Convenience, Convenience, Convenience, Convenience | Appointment scheduling, Communication, Doctor punctuality, Doctor-patient interaction, Doctor thoroughness, Doctor-patient Q&A, Diagnosis, Prescription explanation, Prescription cost, Doctor selection | positive, negative, negative, negative, negative, negative, negative, negative, negative, negative | Convenience - Appointment scheduling - positive, Convenience - Communication - negative, Convenience - Doctor punctuality - negative, Convenience - Doctor-patient interaction - negative, Convenience - Doctor thoroughness - negative, Convenience - Doctor-patient Q&A - negative, Convenience - Diagnosis - negative, Conven... | ### USER: Great idea but VERY DISAPPOINTING EXPERIENCE!: My insurance sent me info on teladoc and I was impressed how easy it looked. I love the idea that you can just call or video conference with a doctor anywhere. I tried it today for the very first time since I wasn’t feeling well and didn’t feel like going to my p... | 40 |
The Dr. wouldn’t even listen to medical history. | My two little ones are scheduled to have tonsils removed due to having strep throat 8 times in a 18 month period. We were unable to get into our regular pediatrician for a visit as it is a holiday weekend. She insisted he was a healthy young man. So off to the walk in clinic we go to be treated for strep throat. As his... | Doctor, Doctor | friendliness, medical knowledge | negative, negative | Doctor - friendliness - negative, Doctor - medical knowledge - negative | ### USER: The Dr. wouldn’t even listen to medical history.: My two little ones are scheduled to have tonsils removed due to having strep throat 8 times in a 18 month period. We were unable to get into our regular pediatrician for a visit as it is a holiday weekend. She insisted he was a healthy young man. So off to the... | 443 |
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