Complaint stringlengths 24 98 | Category stringclasses 16
values | Urgency stringclasses 4
values | target stringclasses 59
values |
|---|---|---|---|
Tracking shows 'delivered' but nothing received | Order Tracking | Immediate | Order Tracking | Immediate |
No tracking number provided after 5 business days | Order Tracking | High | Order Tracking | High |
Tracking stuck on 'label created' for 1 week | Order Tracking | Medium | Order Tracking | Medium |
Carrier website says 'invalid tracking number' | Order Tracking | High | Order Tracking | High |
Package marked delivered to wrong city/state | Order Tracking | Immediate | Order Tracking | Immediate |
Tracking status hasn't updated in 10+ days | Order Tracking | Medium | Order Tracking | Medium |
Received someone else's tracking number | Order Tracking | High | Order Tracking | High |
Multiple items show same tracking number | Order Tracking | Immediate | Order Tracking | Immediate |
Tracking shows 'return to sender' without reason | Order Tracking | High | Order Tracking | High |
Delivery date changed 5 times in system | Order Tracking | Medium | Order Tracking | Medium |
Tracking link goes to wrong carrier website | Order Tracking | Low | Order Tracking | Low |
International package stuck at customs without updates | Order Tracking | High | Order Tracking | High |
Tracking shows 'delivery attempted' but no notice left | Order Tracking | Medium | Order Tracking | Medium |
Order marked 'shipped' but carrier hasn't received it | Order Tracking | High | Order Tracking | High |
Two tracking numbers for same order show different statuses | Order Tracking | Immediate | Order Tracking | Immediate |
Tracking shows 'out for delivery' for 3 days | Order Tracking | Medium | Order Tracking | Medium |
Customer received package but tracking shows 'pending' | Order Tracking | High | Order Tracking | High |
Tracking number from merchant doesn't work with carrier | Order Tracking | Immediate | Order Tracking | Immediate |
Package scanned at wrong distribution center | Order Tracking | Medium | Order Tracking | Medium |
Delivery exception noted but no explanation | Order Tracking | High | Order Tracking | High |
Tracking shows 'in transit' for 2 weeks with no location | Order Tracking | Medium | Order Tracking | Medium |
Received tracking email but order shows 'unfulfilled' | Order Tracking | High | Order Tracking | High |
Carrier claims package delivered but security cameras show nothing | Order Tracking | Immediate | Order Tracking | Immediate |
Tracking shows 'delivered to agent' but no agent exists | Order Tracking | High | Order Tracking | High |
Multiple packages merged under one tracking without notice | Order Tracking | Medium | Order Tracking | Medium |
Tracking status in app contradicts carrier website | Order Tracking | High | Order Tracking | High |
Delivery date passed with no tracking updates | Order Tracking | Immediate | Order Tracking | Immediate |
Tracking shows 'held at location' but no location given | Order Tracking | High | Order Tracking | High |
Package scanned as 'delivered' 24 hours before actual delivery | Order Tracking | Medium | Order Tracking | Medium |
International tracking stops at border crossing | Order Tracking | High | Order Tracking | High |
Order marked 'complete' but never shipped | Order Tracking | Immediate | Order Tracking | Immediate |
Tracking shows 'returned' but customer didn't request return | Order Tracking | High | Order Tracking | High |
Carrier website shows different weight than ordered item | Order Tracking | Medium | Order Tracking | Medium |
Delivery notification received for wrong address | Order Tracking | High | Order Tracking | High |
Tracking shows 'damaged' but no contact from carrier | Order Tracking | Immediate | Order Tracking | Immediate |
Package scanned at same location 5 days in a row | Order Tracking | Medium | Order Tracking | Medium |
Express shipping shows no better progress than standard | Order Tracking | High | Order Tracking | High |
Tracking number recycled from previous order | Order Tracking | Medium | Order Tracking | Medium |
Delivery timeframe window missed by 3+ days | Order Tracking | High | Order Tracking | High |
Tracking shows 'weather delay' but no weather issues | Order Tracking | Immediate | Order Tracking | Immediate |
Signature confirmation required but driver didn't collect | Order Tracking | High | Order Tracking | High |
Package dimensions in tracking don't match order | Order Tracking | Medium | Order Tracking | Medium |
Tracking shows 'delivered to mailbox' but no mailbox exists | Order Tracking | High | Order Tracking | High |
Order status changed from 'delivered' back to 'in transit' | Order Tracking | Immediate | Order Tracking | Immediate |
Carrier claims 'business closed' but business was open | Order Tracking | High | Order Tracking | High |
Tracking shows 'delivered to front door' for apartment building | Order Tracking | Medium | Order Tracking | Medium |
Delivery exception for 'invalid address' but address is correct | Order Tracking | High | Order Tracking | High |
Package shows 'out for delivery' in wrong timezone | Order Tracking | Immediate | Order Tracking | Immediate |
Tracking updates only show country-level location | Order Tracking | Medium | Order Tracking | Medium |
Delivery notification came 2 days after actual delivery | Order Tracking | High | Order Tracking | High |
Tracking shows 'pending' but customer received item | Order Tracking | Medium | Order Tracking | Medium |
Carrier marked package 'undeliverable' without attempt | Order Tracking | High | Order Tracking | High |
Order status says 'shipped' but no tracking available | Order Tracking | Immediate | Order Tracking | Immediate |
Tracking shows 'delivered to parcel locker' but no code provided | Order Tracking | High | Order Tracking | High |
Package scanned at destination facility then disappeared | Order Tracking | Medium | Order Tracking | Medium |
Delivery timeframe promised by merchant doesn't match carrier | Order Tracking | High | Order Tracking | High |
Tracking shows 'in transit' but carrier confirms lost | Order Tracking | Immediate | Order Tracking | Immediate |
Signature required but package left with unauthorized person | Order Tracking | High | Order Tracking | High |
Tracking shows 'delivered' but recipient was on vacation | Order Tracking | Medium | Order Tracking | Medium |
Multiple tracking numbers for single order don't correlate | Order Tracking | High | Order Tracking | High |
Carrier attempted delivery outside business hours | Order Tracking | Immediate | Order Tracking | Immediate |
Tracking shows 'delivered to neighbor' but no neighbor has it | Order Tracking | High | Order Tracking | High |
Package weight in tracking shows zero pounds | Order Tracking | Medium | Order Tracking | Medium |
Delivery notification lists wrong carrier | Order Tracking | High | Order Tracking | High |
Tracking shows 'exception' but no details provided | Order Tracking | Immediate | Order Tracking | Immediate |
Order marked 'shipped' but merchant admits not shipped | Order Tracking | High | Order Tracking | High |
Package scanned at facility 500 miles from destination daily | Order Tracking | Medium | Order Tracking | Medium |
Tracking shows 'delivery attempted' but no doorbell rang | Order Tracking | High | Order Tracking | High |
Delivery date changed after cutoff time passed | Order Tracking | Immediate | Order Tracking | Immediate |
Carrier claims 'recipient refused' but no attempt made | Order Tracking | High | Order Tracking | High |
Tracking shows 'forwarded' but customer didn't request | Order Tracking | Medium | Order Tracking | Medium |
Package scanned as 'sorted' then no updates for 1 week | Order Tracking | High | Order Tracking | High |
Delivery timeframe given by customer service was false | Order Tracking | Immediate | Order Tracking | Immediate |
Tracking shows 'on vehicle' for 4 consecutive days | Order Tracking | High | Order Tracking | High |
Carrier website shows delivery to wrong zip code | Order Tracking | Medium | Order Tracking | Medium |
Order status changed to 'delivered' before shipping | Order Tracking | High | Order Tracking | High |
Tracking shows 'inbound to customs' for 3 weeks | Order Tracking | Immediate | Order Tracking | Immediate |
Delivery notification lists wrong product description | Order Tracking | High | Order Tracking | High |
Package shows 'returned to sender' while in transit | Order Tracking | Medium | Order Tracking | Medium |
Tracking updates only appear after delivery occurs | Order Tracking | High | Order Tracking | High |
Carrier left package in unsecured location despite instructions | Order Tracking | Immediate | Order Tracking | Immediate |
Tracking shows 'delivered' but signature doesn't match | Order Tracking | High | Order Tracking | High |
Delivery exception for 'animal interference' in high-rise building | Order Tracking | Medium | Order Tracking | Medium |
Package scanned at origin facility then no updates | Order Tracking | High | Order Tracking | High |
Order status says 'shipped' but merchant can't provide tracking | Order Tracking | Immediate | Order Tracking | Immediate |
Tracking shows 'delivered to dock' at residential address | Order Tracking | High | Order Tracking | High |
Carrier marked 'delivery attempted' during known absence | Order Tracking | Medium | Order Tracking | Medium |
Package shows 'out for delivery' in wrong state | Order Tracking | High | Order Tracking | High |
Delivery notification lists incorrect recipient name | Order Tracking | Immediate | Order Tracking | Immediate |
Tracking shows 'held for future delivery date' without request | Order Tracking | High | Order Tracking | High |
Carrier claims 'secure location' but package was stolen | Order Tracking | Medium | Order Tracking | Medium |
Package scanned as 'loaded on wrong truck' repeatedly | Order Tracking | High | Order Tracking | High |
Order status changed to 'lost' after delivery timeframe | Order Tracking | Immediate | Order Tracking | Immediate |
Tracking shows 'delivered to parcel room' but none exists | Order Tracking | High | Order Tracking | High |
Delivery exception for 'missing apartment number' when provided | Order Tracking | Medium | Order Tracking | Medium |
Package shows 'in transit' while return refund processed | Order Tracking | High | Order Tracking | High |
Tracking updates show impossible location jumps | Order Tracking | Immediate | Order Tracking | Immediate |
Carrier marked 'delivered to receptionist' at home address | Order Tracking | High | Order Tracking | High |
Order status says 'delivered' but weight shows empty package | Order Tracking | Medium | Order Tracking | Medium |
Tracking shows 'available for pickup' at wrong location | Order Tracking | High | Order Tracking | High |
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