Unnamed: 0
int64
0
104k
id
int64
1
130k
Gender
stringclasses
2 values
Customer Type
stringclasses
2 values
Age
int64
7
85
Type of Travel
stringclasses
2 values
Class
stringclasses
3 values
Flight Distance
int64
31
4.98k
Inflight wifi service
int64
0
5
Departure/Arrival time convenient
int64
0
5
Ease of Online booking
int64
0
5
Gate location
int64
0
5
Food and drink
int64
0
5
Online boarding
int64
0
5
Seat comfort
int64
0
5
Inflight entertainment
int64
0
5
On-board service
int64
0
5
Leg room service
int64
0
5
Baggage handling
int64
1
5
Checkin service
int64
0
5
Inflight service
int64
0
5
Cleanliness
int64
0
5
Departure Delay in Minutes
int64
0
1.59k
Arrival Delay in Minutes
float64
0
1.58k
satisfaction
stringclasses
2 values
100
85,494
Female
Loyal Customer
16
Personal Travel
Eco
332
2
5
2
1
3
2
4
3
5
4
5
4
4
3
40
52
neutral or dissatisfied
101
72,989
Male
Loyal Customer
19
Business travel
Business
2,388
5
5
5
5
4
5
4
4
5
5
1
5
4
4
0
0
satisfied
102
42,357
Female
Loyal Customer
29
Personal Travel
Eco
748
2
5
2
2
5
2
1
5
4
2
4
3
5
5
0
0
neutral or dissatisfied
103
23,040
Female
disloyal Customer
27
Business travel
Eco Plus
1,080
3
3
3
3
3
3
3
3
4
1
3
3
3
3
0
0
neutral or dissatisfied
104
65,420
Male
disloyal Customer
22
Business travel
Business
231
5
0
5
4
5
5
5
5
3
4
4
3
1
5
0
0
satisfied
105
65,045
Female
Loyal Customer
15
Personal Travel
Eco
551
3
4
3
3
4
3
4
4
1
1
4
2
1
4
3
0
neutral or dissatisfied
106
37,373
Male
disloyal Customer
11
Business travel
Eco
972
1
1
1
3
1
1
1
1
4
3
4
2
1
1
0
0
neutral or dissatisfied
107
44,405
Female
Loyal Customer
34
Personal Travel
Eco
265
4
3
4
3
5
4
5
5
2
5
2
1
4
5
0
23
neutral or dissatisfied
108
16,653
Female
disloyal Customer
26
Business travel
Eco
488
2
0
2
4
1
2
1
1
3
2
5
1
3
1
0
0
neutral or dissatisfied
109
71,655
Female
Loyal Customer
26
Personal Travel
Eco
1,144
3
5
2
2
4
2
4
4
5
4
5
3
5
4
0
0
neutral or dissatisfied
110
77,591
Male
Loyal Customer
53
Business travel
Business
2,332
5
5
5
5
5
5
5
4
4
5
4
4
4
3
0
3
satisfied
111
4,585
Male
Loyal Customer
36
Business travel
Business
3,024
4
2
2
2
1
3
4
4
4
4
4
4
4
1
30
13
neutral or dissatisfied
112
108,347
Male
Loyal Customer
32
Business travel
Business
1,750
1
5
4
5
1
1
1
1
1
1
2
4
3
1
0
0
neutral or dissatisfied
113
23,400
Male
Loyal Customer
20
Personal Travel
Eco
483
2
3
2
3
5
2
5
5
5
2
3
2
4
5
91
82
neutral or dissatisfied
114
31,010
Female
Loyal Customer
35
Business travel
Business
2,128
2
2
2
2
1
5
1
4
4
4
4
5
4
4
0
0
satisfied
115
57,513
Male
Loyal Customer
15
Personal Travel
Eco
235
2
4
2
1
1
2
1
1
3
3
4
4
4
1
1
10
neutral or dissatisfied
116
20,979
Male
Loyal Customer
52
Personal Travel
Eco
689
2
5
2
3
3
2
3
3
1
1
2
2
2
3
0
0
neutral or dissatisfied
117
95,841
Male
Loyal Customer
45
Business travel
Business
1,852
1
1
1
1
5
5
4
2
2
2
2
5
2
5
0
0
satisfied
118
114,684
Female
disloyal Customer
24
Business travel
Eco
372
4
4
4
3
3
4
5
3
5
4
4
4
4
3
21
23
neutral or dissatisfied
119
111,667
Female
Loyal Customer
46
Business travel
Business
3,705
4
3
3
3
4
3
4
4
4
4
4
4
4
4
4
0
neutral or dissatisfied
120
20,101
Male
disloyal Customer
26
Business travel
Eco
416
3
0
3
3
1
3
1
1
3
5
2
3
3
1
0
9
neutral or dissatisfied
121
63,212
Male
Loyal Customer
28
Business travel
Eco
337
4
1
1
1
4
4
4
4
1
3
2
3
2
4
3
0
neutral or dissatisfied
122
8,256
Male
Loyal Customer
11
Personal Travel
Eco
335
1
5
1
3
3
1
3
3
4
2
4
5
5
3
0
0
neutral or dissatisfied
123
56,161
Male
Loyal Customer
45
Business travel
Business
1,400
5
5
5
5
2
5
5
4
4
4
4
3
4
5
4
9
satisfied
124
121,196
Male
Loyal Customer
62
Personal Travel
Eco
2,521
4
5
4
3
4
1
1
5
3
5
4
1
4
1
7
30
neutral or dissatisfied
125
23,788
Female
Loyal Customer
34
Business travel
Business
374
3
3
3
3
4
4
1
4
4
4
4
5
4
3
0
0
satisfied
126
129,579
Male
Loyal Customer
51
Business travel
Business
308
2
2
2
2
4
5
5
4
4
4
4
3
4
5
17
8
satisfied
127
127,516
Female
Loyal Customer
58
Business travel
Eco Plus
575
1
4
4
4
2
3
4
2
2
1
2
2
2
4
14
16
neutral or dissatisfied
128
18,012
Male
Loyal Customer
22
Personal Travel
Eco
618
3
5
3
2
3
3
3
3
4
5
4
5
5
3
0
0
neutral or dissatisfied
129
45,561
Male
Loyal Customer
8
Business travel
Eco
1,304
4
4
4
4
4
4
4
4
2
2
4
2
1
4
0
0
satisfied
130
5,228
Male
disloyal Customer
26
Business travel
Business
351
4
4
4
3
2
4
2
2
4
5
4
4
5
2
4
11
satisfied
131
18,311
Female
Loyal Customer
22
Personal Travel
Eco
549
4
0
4
3
3
4
1
3
3
2
5
4
5
3
15
3
neutral or dissatisfied
132
59,891
Female
Loyal Customer
21
Business travel
Business
3,510
3
1
1
1
3
2
3
3
3
3
3
1
3
3
0
0
neutral or dissatisfied
133
60,651
Male
Loyal Customer
31
Business travel
Business
1,620
3
2
4
2
3
3
3
3
2
2
2
3
4
3
0
0
neutral or dissatisfied
134
51,013
Female
Loyal Customer
44
Personal Travel
Eco
326
2
0
2
2
2
3
5
1
1
2
1
2
1
5
0
0
neutral or dissatisfied
135
91,746
Male
Loyal Customer
27
Business travel
Business
588
2
2
2
2
5
5
5
5
5
2
5
3
5
5
0
0
satisfied
136
4,233
Female
Loyal Customer
47
Business travel
Business
1,020
3
1
3
3
2
4
5
5
5
5
5
3
5
5
0
0
satisfied
137
14,187
Male
Loyal Customer
24
Business travel
Business
2,903
3
3
3
3
3
3
3
3
4
2
2
2
2
3
0
0
neutral or dissatisfied
138
19,669
Male
Loyal Customer
67
Business travel
Business
2,659
1
1
1
1
1
3
3
1
1
1
1
1
1
1
0
0
neutral or dissatisfied
139
31,147
Male
Loyal Customer
32
Business travel
Business
3,037
2
2
2
2
4
4
4
4
4
1
1
3
5
4
0
0
satisfied
140
128,842
Female
Loyal Customer
58
Personal Travel
Eco
2,475
4
4
4
3
4
1
1
3
3
3
4
1
3
1
29
10
satisfied
141
27,562
Male
Loyal Customer
12
Personal Travel
Eco
978
4
5
4
5
1
4
1
1
3
4
4
5
4
1
0
0
neutral or dissatisfied
142
775
Female
Loyal Customer
56
Business travel
Business
2,568
3
1
1
1
5
3
2
3
3
3
3
3
3
4
0
0
neutral or dissatisfied
143
14,070
Female
Loyal Customer
58
Personal Travel
Business
371
3
5
5
1
2
3
5
1
1
5
1
3
1
3
0
0
neutral or dissatisfied
144
106,007
Male
disloyal Customer
24
Business travel
Eco
791
3
3
3
3
5
3
5
5
2
1
3
1
3
5
39
6
neutral or dissatisfied
145
116,004
Male
Loyal Customer
68
Personal Travel
Eco
480
3
4
3
3
5
3
5
5
2
4
3
4
4
5
7
6
neutral or dissatisfied
146
68,886
Male
Loyal Customer
46
Business travel
Business
1,786
1
1
1
1
3
5
5
5
5
5
5
5
5
3
1
7
satisfied
147
72,413
Male
Loyal Customer
43
Business travel
Business
1,849
2
2
2
2
2
4
4
3
3
4
3
3
3
4
0
7
satisfied
148
73,604
Female
Loyal Customer
55
Business travel
Business
3,634
0
4
0
4
4
5
5
4
4
1
1
4
4
3
0
0
satisfied
149
48,415
Female
Loyal Customer
54
Personal Travel
Business
844
4
5
5
2
2
4
4
3
3
5
3
3
3
4
0
0
neutral or dissatisfied
150
105,708
Female
Loyal Customer
42
Business travel
Business
3,094
5
5
5
5
4
4
5
2
2
2
2
5
2
3
0
10
satisfied
151
65,579
Female
Loyal Customer
47
Business travel
Business
3,465
1
3
3
3
3
3
4
1
1
1
1
1
1
4
13
15
neutral or dissatisfied
152
73,058
Female
disloyal Customer
29
Business travel
Business
1,035
1
1
1
1
5
1
5
5
4
4
4
4
4
5
0
0
neutral or dissatisfied
153
65,585
Female
Loyal Customer
36
Business travel
Eco
237
2
4
4
4
2
2
2
2
2
4
2
1
1
2
0
0
neutral or dissatisfied
154
8,346
Female
Loyal Customer
50
Business travel
Business
3,175
4
4
4
4
2
4
5
5
5
5
5
4
5
3
0
0
satisfied
155
79,678
Female
Loyal Customer
31
Personal Travel
Eco
760
4
2
4
4
1
4
1
1
3
4
4
4
4
1
17
27
neutral or dissatisfied
156
112,483
Male
Loyal Customer
13
Personal Travel
Eco
853
1
4
1
4
4
1
4
4
5
2
5
4
4
4
105
122
neutral or dissatisfied
157
31,698
Male
disloyal Customer
24
Business travel
Eco
446
3
4
4
4
5
4
5
5
4
4
4
2
4
5
0
0
neutral or dissatisfied
158
74,030
Female
Loyal Customer
60
Business travel
Business
1,071
2
2
2
2
4
5
1
3
3
4
3
5
3
1
0
0
satisfied
159
124,931
Female
Loyal Customer
42
Personal Travel
Eco
728
2
3
2
3
5
3
4
3
3
2
3
3
3
2
0
3
neutral or dissatisfied
160
73,924
Female
Loyal Customer
57
Business travel
Business
2,585
2
2
2
2
4
4
4
4
3
5
4
4
3
4
0
0
satisfied
161
76,073
Female
Loyal Customer
42
Business travel
Business
707
2
2
4
2
2
5
4
3
3
4
3
4
3
3
27
11
satisfied
162
104,623
Male
disloyal Customer
20
Business travel
Eco
861
0
0
0
5
2
0
2
2
4
3
5
3
5
2
0
0
satisfied
163
58,523
Female
Loyal Customer
51
Personal Travel
Eco
719
3
5
2
4
3
5
4
4
4
2
4
4
4
3
19
0
neutral or dissatisfied
164
121,929
Male
Loyal Customer
45
Business travel
Business
1,790
2
5
2
2
2
4
5
5
5
5
5
3
5
4
0
0
satisfied
165
30,704
Female
Loyal Customer
26
Business travel
Eco Plus
680
5
5
5
5
5
5
5
5
1
4
5
1
3
5
12
27
satisfied
166
58,896
Male
disloyal Customer
26
Business travel
Eco
888
2
2
2
3
5
2
5
5
4
3
3
2
4
5
51
30
neutral or dissatisfied
167
26,920
Female
Loyal Customer
24
Personal Travel
Eco
1,660
2
1
2
3
3
2
5
3
1
4
2
2
2
3
0
2
neutral or dissatisfied
168
13,884
Male
Loyal Customer
49
Business travel
Eco
578
5
1
1
1
5
5
5
1
1
1
4
5
4
5
162
179
satisfied
169
87,681
Female
Loyal Customer
17
Business travel
Eco
606
5
1
4
1
5
5
4
5
5
1
2
5
3
5
15
15
satisfied
170
81,719
Female
Loyal Customer
39
Business travel
Business
1,487
3
3
3
3
4
4
5
4
4
4
4
4
4
3
7
0
satisfied
171
85,554
Female
Loyal Customer
49
Business travel
Business
317
0
1
1
1
3
4
5
4
4
4
4
4
4
5
0
0
satisfied
172
12,645
Female
Loyal Customer
48
Personal Travel
Eco
844
3
4
4
3
4
4
4
4
4
4
4
3
4
3
0
1
neutral or dissatisfied
173
101,275
Male
Loyal Customer
52
Business travel
Business
3,747
5
5
5
5
2
4
5
4
4
4
4
5
4
5
24
20
satisfied
174
95,982
Female
Loyal Customer
25
Business travel
Business
2,748
4
4
4
4
3
3
3
3
3
2
4
5
4
3
0
0
satisfied
175
74,610
Female
Loyal Customer
16
Business travel
Business
1,503
3
5
5
5
3
3
3
3
2
4
3
2
3
3
0
0
neutral or dissatisfied
176
76,449
Male
Loyal Customer
58
Business travel
Business
1,717
1
1
1
1
2
4
5
4
4
4
4
5
4
4
0
0
satisfied
177
14,030
Male
disloyal Customer
8
Business travel
Business
1,117
4
3
4
3
3
4
3
3
4
5
4
4
3
3
0
7
neutral or dissatisfied
178
69,692
Male
Loyal Customer
42
Business travel
Business
1,372
3
3
5
3
4
4
4
5
4
5
4
4
3
4
141
125
satisfied
179
47,648
Female
Loyal Customer
52
Business travel
Business
2,768
4
1
1
1
2
4
4
4
4
3
4
2
4
4
0
0
neutral or dissatisfied
180
52,168
Female
Loyal Customer
47
Business travel
Eco
370
5
3
3
3
2
1
1
5
5
5
5
3
5
4
0
0
satisfied
181
60,251
Female
Loyal Customer
69
Personal Travel
Eco
1,546
1
5
1
2
4
3
4
1
1
1
1
4
1
3
1
26
neutral or dissatisfied
182
35,881
Female
Loyal Customer
47
Personal Travel
Eco
1,023
2
3
3
3
5
3
3
4
4
3
1
3
4
4
0
0
neutral or dissatisfied
183
28,852
Female
Loyal Customer
41
Business travel
Business
3,636
1
1
1
1
3
5
4
4
4
4
4
5
4
2
0
0
satisfied
184
55,341
Female
Loyal Customer
40
Personal Travel
Eco
1,325
4
4
4
3
1
4
1
1
4
2
4
5
5
1
0
9
neutral or dissatisfied
185
84,553
Female
Loyal Customer
56
Personal Travel
Eco
2,556
1
4
1
3
3
3
1
5
5
1
5
1
5
2
0
0
neutral or dissatisfied
186
100,249
Male
Loyal Customer
41
Business travel
Business
1,052
2
2
2
2
4
4
4
4
4
4
4
3
4
4
6
0
satisfied
187
2,463
Female
Loyal Customer
40
Business travel
Eco
773
3
4
4
4
3
3
3
3
2
5
4
4
4
3
15
26
neutral or dissatisfied
188
22,924
Male
Loyal Customer
12
Personal Travel
Business
817
2
3
2
2
1
2
1
1
1
3
5
3
2
1
0
0
neutral or dissatisfied
189
25,542
Male
Loyal Customer
59
Personal Travel
Eco
516
4
5
3
4
1
3
1
1
5
3
4
5
4
1
3
0
satisfied
190
115,972
Female
Loyal Customer
21
Personal Travel
Eco
447
1
5
1
1
2
1
2
2
3
5
5
3
4
2
34
19
neutral or dissatisfied
191
2,980
Male
Loyal Customer
12
Personal Travel
Eco
462
2
4
2
3
2
2
2
2
3
4
2
2
1
2
0
0
neutral or dissatisfied
192
125,097
Male
Loyal Customer
31
Business travel
Eco
361
1
5
5
5
1
1
1
1
2
5
3
4
4
1
0
0
neutral or dissatisfied
193
46,701
Female
Loyal Customer
37
Personal Travel
Eco
125
3
2
3
3
2
3
2
2
3
3
3
4
3
2
6
4
neutral or dissatisfied
194
108,006
Female
Loyal Customer
38
Personal Travel
Eco
271
4
0
5
3
2
5
2
2
4
2
4
3
5
2
0
0
satisfied
195
19,578
Male
Loyal Customer
45
Personal Travel
Eco
173
2
5
0
1
2
0
5
2
5
5
4
4
4
2
0
0
neutral or dissatisfied
196
59,508
Male
Loyal Customer
43
Business travel
Business
1,950
3
3
3
3
4
5
4
4
4
4
4
3
4
5
0
0
satisfied
197
56,446
Female
Loyal Customer
52
Personal Travel
Eco
719
1
5
2
2
3
5
5
3
3
2
3
3
3
3
0
17
neutral or dissatisfied
198
48,800
Female
Loyal Customer
57
Business travel
Business
153
3
4
4
4
5
3
4
2
2
2
3
4
2
2
0
0
neutral or dissatisfied
199
129,592
Female
Loyal Customer
13
Personal Travel
Business
337
2
3
2
3
1
2
1
1
4
5
2
5
5
1
0
18
neutral or dissatisfied