| id: cb-037 |
| title: "(alertmgr) Incident management: acknowledge alerts, create incident, escalate" |
| difficulty: hard |
| category: custom_cli |
| description: | |
| Using the alertmgr CLI, handle a production incident. First, list all |
| firing alerts to understand the scope. Acknowledge all critical alerts |
| related to the "payment-service". Create a new incident titled |
| "Payment Service Degradation" with severity "P1" and link the acknowledged |
| alerts to it. Assign the incident to the on-call responder. If no on-call |
| responder is available, escalate to the engineering manager. Add a timeline |
| entry describing the initial findings. |
| tools_provided: |
| - alertmgr |
| initial_state: |
| alertmgr: |
| alerts: |
| - id: alert-301 |
| name: "High error rate on payment-service" |
| severity: critical |
| status: firing |
| service: payment-service |
| started_at: "2026-03-12T14:00:00Z" |
| labels: |
| team: payments |
| env: production |
| - id: alert-302 |
| name: "Payment-service latency > 5s" |
| severity: critical |
| status: firing |
| service: payment-service |
| started_at: "2026-03-12T14:02:00Z" |
| labels: |
| team: payments |
| env: production |
| - id: alert-303 |
| name: "Database connection pool exhaustion" |
| severity: warning |
| status: firing |
| service: payment-service |
| started_at: "2026-03-12T14:05:00Z" |
| labels: |
| team: payments |
| env: production |
| - id: alert-304 |
| name: "CDN cache hit ratio below threshold" |
| severity: warning |
| status: firing |
| service: cdn-edge |
| started_at: "2026-03-12T13:00:00Z" |
| labels: |
| team: infrastructure |
| env: production |
| - id: alert-305 |
| name: "Disk usage above 85%" |
| severity: info |
| status: firing |
| service: log-aggregator |
| started_at: "2026-03-12T12:00:00Z" |
| labels: |
| team: infrastructure |
| env: production |
| incidents: [] |
| oncall: |
| payments: null |
| infrastructure: ops-alice@acme.com |
| escalation: |
| payments: eng-manager@acme.com |
| infrastructure: vp-infra@acme.com |
| expected_state: |
| alertmgr: |
| alerts: |
| - id: alert-301 |
| status: acknowledged |
| - id: alert-302 |
| status: acknowledged |
| incidents: |
| - title: "Payment Service Degradation" |
| severity: P1 |
| assignee: eng-manager@acme.com |
| linked_alerts: ["alert-301", "alert-302"] |
| timeline: |
| - entry_contains: "initial" |
| command_history: |
| - pattern: "alertmgr alert list.*--status.*firing" |
| - pattern: "alertmgr alert ack.*alert-301" |
| - pattern: "alertmgr alert ack.*alert-302" |
| - pattern: "alertmgr incident create.*--severity.*P1" |
| - pattern: "alertmgr (oncall|escalat)" |
| scoring: |
| outcome: 0.6 |
| efficiency: 0.2 |
| recovery: 0.2 |
| max_turns: 15 |
| optimal_commands: 8 |
| timeout_seconds: 120 |
|
|
