test.csv

id,text,label
7644,"in the app, i see a withdrawal i didn't make.",cash_withdrawal_not_recognised
8691,can you please show me where i can find the location to link my card?,card_linking
11704,why haven't i gotten my new card?,card_arrival
4664,i didn't enjoy my tutor session and want a refund back. how do i go about doing this?,request_refund
2063,the app is showing that i received alot more money than i actually received from the atm. this occurred earlier today.,wrong_amount_of_cash_received
6517,"i can't transfer any money from my account to my friend's account, it keeps rejecting it. can you tell me why? i have enough funds in my account to transfer.",failed_transfer
10350,my transfers are being declined. it has always worked for me but now it's declining my card. i've tried several times.,declined_transfer
12136,i sent money and the recipient has not received their money after two weeks.,transfer_not_received_by_recipient
122,can i track the card that you sent me in the mail?,card_arrival
733,how long will my atm withdrawal be pending?,pending_cash_withdrawal
2342,"how long does it take for transfers to process?  i sent funds to a friend, and she says that she has not yet received anything.",transfer_not_received_by_recipient
10107,"im so mad right now. theres several charges that i think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. do something please.",direct_debit_payment_not_recognised
4925,my refund has not hit my account yet,refund_not_showing_up
3099,i just checked my account on the app and there is a payment on there that i did not make.,card_payment_not_recognised
7928,how can i activate my new card? i didn't recieve any information with it about how to do so.,activate_my_card
5850,my card payments have stopped.,reverted_card_payment
4240,i was not able to use the atm to get cash,declined_cash_withdrawal
7509,why is  my balance not updated?,balance_not_updated_after_bank_transfer
3327,do you need to know my first and last name?,why_verify_identity
10697,how long will it take for the transfer to reach my account?,transfer_timing
10360,why could my transfer have been declined?,declined_transfer
12734,how many days until my us transfer arrives?,transfer_timing
6955,do physical cards cost money?,order_physical_card
3177,after i got married i need to change my name,edit_personal_details
11414,is there a charge for a foreign currency exchange?,exchange_charge
11024,i want to order another crad,getting_spare_card
7161,the exchange rate for case abroad is applied wrong.,wrong_exchange_rate_for_cash_withdrawal
614,why was i charged extra on my app?,extra_charge_on_statement
4647,i bought something that i need a refund for.,request_refund
2559,i want to top up my account. what payment methods are supported?,supported_cards_and_currencies
11194,why is the exchange rate so exorbitant? this should have been a much higher amount of cash for that to apply.,wrong_exchange_rate_for_cash_withdrawal
2539,why doesn't it work when i use american express to try to add money to my account?,supported_cards_and_currencies
10475,i'm trying to transfer money to another country. it's just pending and not sending. my account details are correct. please help me.,pending_transfer
2972,why haven't i seen the cash from the cheque i deposited yet?,balance_not_updated_after_cheque_or_cash_deposit
840,"do you hold money and if so, what currencies do you accept?",fiat_currency_support
3171,i just had a wedding and i want to take my spouses name.,edit_personal_details
11763,"hello, i believe there has been a mistake made on the exchange rate for my card. could you please check the official interbank exchange rate for me?",card_payment_wrong_exchange_rate
5041,i need help with my card!!!!! please. it keeps getting declined when i try to use it. i have tried a few times to use it and it keeps getting rejected. i have no idea why.,declined_card_payment
4464,is there a problem that makes my payments show pending?,pending_card_payment
7303,i really need to top-up my card today urgently but my card keeps getting declined!! can you please resolve this problem or try an alternative,top_up_failed
6478,i'm trying to purchase a flat but i need my first payment for my mortgage to go through first. i keep getting an error. i'm not sure what is going on but i need help making this transfer.,failed_transfer
8858,my account was charged for a withdraw i tried to make that was decline.,pending_cash_withdrawal
6822,how is it possible to add another card to account,getting_spare_card
445,i recently bought something abroad but the exchange rate is incorrect. why?,card_payment_wrong_exchange_rate
6516,i am unsuccessfully trying to make a transfer can you help?,failed_transfer
2869,i have yet to receive the cash i added to my account this morning.,balance_not_updated_after_cheque_or_cash_deposit
8552,can i get a card if i live in the us?,country_support
8810,what is this €1 fee in my statement?,extra_charge_on_statement
1197,can i use your app to exchange between usd and gbp,exchange_via_app
11273,my top up didn't work.,top_up_failed
12689,how can i fix this?  there is a double charge on my account.,transaction_charged_twice
8250,i need to order a new card as my old one will expire soon. can you tell me how to order a new one?,card_about_to_expire
10349,why did a transfer get declined?,declined_transfer
2493,i have another card from the u.s. will you be able to accept that one?,supported_cards_and_currencies
3106,a random charge got added to my card,card_payment_not_recognised
2813,"what did you do with my money??? i just topped up, i saw the money was there, but now it's gone!! what did you do with it?",top_up_reverted
7965,how can i activate the new card i got?,activate_my_card
1752,can you tell me why my pop-up is still pending?,pending_top_up
1806,"i don't think the transaction has gone through, so can i cancel a transfer?",cancel_transfer
1218,is it possible to change from usd to gbp with your app?,exchange_via_app
12228,what is going on? my balance still hasn't updated and it has been two weeks since i deposited my money!,balance_not_updated_after_cheque_or_cash_deposit
6672,help me verify the card used on a top-up.,verify_top_up
2453,my recipient hasn't received the money,transfer_not_received_by_recipient
11324,why is my balance the same?  i processed a transfer.,balance_not_updated_after_bank_transfer
12385,how many active transactions can i make with a disposable card?,disposable_card_limits
11817,"i got cash from an atm earlier but it shows up as pending in the app. how can this still be pending, i already received the cash?",pending_cash_withdrawal
1656,what is the reason my top-up is still pending?,pending_top_up
9691,"i had a cheque deposited, but i still haven't seen the cash.",balance_not_updated_after_cheque_or_cash_deposit
5491,i was charged more than once for a card payment i made.,transaction_charged_twice
4469,how long does it take for a new purchase to stop being considered pending?,pending_card_payment
7092,"after i got my cash, i found out my exchange rate was wrong.",wrong_exchange_rate_for_cash_withdrawal
633,why is it showing that my account has been charged a dollar that is showing as pending?,extra_charge_on_statement
4323,i was declined when i tried to withdraw cash!,declined_cash_withdrawal
12256,there is a strange card payment i don't recognise.,card_payment_not_recognised
4535,please help!  i was mugged and everything stolen.  what do i do to stop them from accessing my account?,lost_or_stolen_phone
2327,is there a reason why a recipient might not see my money transaction,transfer_not_received_by_recipient
5488,i was charged twice for the same purchase!,transaction_charged_twice
8266,can i get a new card in china?,card_about_to_expire
173,help me figure out how to link the new card.,card_linking
11037,what is the procedure for getting another card?,getting_spare_card
11678,is my country supported,country_support
7090,the exchange rate was messed up from the atm,wrong_exchange_rate_for_cash_withdrawal
4914,how can i investigate a missing refund?,refund_not_showing_up
4081,there's a payment showing in the app today even though i have not used my card at all. i want a refund.,direct_debit_payment_not_recognised
3139,on my statement there is a payment that i don't recognise,card_payment_not_recognised
11014,where do i go to get the code to verify the top up card?,verify_top_up
10221,atm would not give me cash,declined_cash_withdrawal
9990,how many disposable cards can i have?,disposable_card_limits
2778,"if my top-up didn't transfer, what went wrong?",top_up_reverted
9929,i'd like more information about choosing a visa or mastercard.,visa_or_mastercard
6740,can i order a second card?,getting_spare_card
2891,dude i put money in the atm last week but it ain't there! i need the money now figure this out!,balance_not_updated_after_cheque_or_cash_deposit
11565,do you have to order a new card before your current card expires?,card_about_to_expire
540,why did you charge me extra?,extra_charge_on_statement
8771,i wasn't applied the correct exchange rate for an item i bought,card_payment_wrong_exchange_rate
5097,why was my new card declined?,declined_card_payment
4808,i couldn't make a transfer because it was declined,declined_transfer
388,"i purchased something abroad, and the exchange rate that was applied was wrong.",card_payment_wrong_exchange_rate
1902,i need to cancel my recent transfer. i made a mistake. please help quickly before the transfer goes through.,cancel_transfer
187,"i want to reactivate my card, i thought i had lost it but i found it.",card_linking
7602,somebody made a withdrawal from my account for 500. i have my card so how can this be? does somebody have a duplicate card or something? help please.,cash_withdrawal_not_recognised
6513,can you please explain why my transfer failed?,failed_transfer
3222,how do i input a new address?,edit_personal_details
740,in my account i noticed my atm withdrawal is still pending,pending_cash_withdrawal
4324,i couldn't get money from the atm,declined_cash_withdrawal
8350,how do i get top up to work in apple pay?,apple_pay_or_google_pay
3784,is there a transaction limit for a disposable card?,disposable_card_limits
11599,can i top up with apple pay,apple_pay_or_google_pay
2970,my cheque is slow to cash,balance_not_updated_after_cheque_or_cash_deposit
207,where do i scan my card?,card_linking
12444,i think i was charged by mistake on my debit statement.,direct_debit_payment_not_recognised
3550,do i have a choice for a mastercard?,visa_or_mastercard
11612,is it possible to use apple pay to put money in my account?,apple_pay_or_google_pay
2927,after depositing a cheque my balance did not change.,balance_not_updated_after_cheque_or_cash_deposit
2300,why was there an additional fee on the payment i just made? i don't usually have additional fees applied to my payments.,card_payment_fee_charged
1850,i am trying to revert a transcation i did this morning,cancel_transfer
5262,my transfer's stuck on pending.,pending_transfer
9277,"what's going on with the top-up? all it says is pending, pending, pending! i use your service several times a week and have never had a problem before! what's going on here?",pending_top_up
7001,how to receive the actual card,order_physical_card
139,"lost card found, want to put it back in app",card_linking
8143,i got charged fees for withdrawing cash!,cash_withdrawal_charge
8970,can i set up an automatic top-up for travel.,automatic_top_up
6041,why was i not allowed to do a transfer to a beneficiary?,beneficiary_not_allowed
9785,why am i required to verify my identity?,why_verify_identity
3579,please help me get a visa card.,visa_or_mastercard
2094,why did i not get the amount i specified at the atm?,wrong_amount_of_cash_received
4604,"my phone was taken yesterday, what should i do about my account?",lost_or_stolen_phone
7573,"hello, please look into this matter urgently. as i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.",cash_withdrawal_not_recognised
12992,i thought i was going to receive more currency?,wrong_exchange_rate_for_cash_withdrawal
2945,"my friend deposited $100 into my account, but it is not showing up!",balance_not_updated_after_cheque_or_cash_deposit
1205,do you support changing the currency i use?,exchange_via_app
10377,i tried to buy something online yesterday but it wouldn't stop saying declined. tried again today but same thing happened. what's broken?,declined_transfer
10008,can you explain the virtual cards limit?,disposable_card_limits
6417,a transfer could not be completed.,failed_transfer
5743,"if i need to transfer something quick from china, how long does that take?",transfer_timing
6131,why am i unable to transfer money when i was able to before?,beneficiary_not_allowed
4598,hello i have lost my phone and i'm worried someone's going to steal money from me,lost_or_stolen_phone
7516,"transferred to account is not successful, help please?",balance_not_updated_after_bank_transfer
3969,"hi, i found a large amount payment in my old statements which i am sure was not made by me. i am aware that the time has passed but is there a way to raise a dispute for this payment now?",direct_debit_payment_not_recognised
8268,can i order a new card with the app?,card_about_to_expire
4660,please help! i need a refund on a transaction on something i bought and i need the refund right away!,request_refund
2864,i tried updating my balance by cheque yesterday but it doesn't seem to be working. shouldn't that be faster? please check my account something has gone wrong there.,balance_not_updated_after_cheque_or_cash_deposit
32,can i get an update on my replacement card?,card_arrival
865,can i exchange my money for eur?,fiat_currency_support
5537,it appears as though my card payment was duplicated. i paid at the store earlier today. the first time it was declined and the second time it worked. the app is still showing one of the payments to be pending. please take one of these off because clearly the first was declined and is not correct.,transaction_charged_twice
2106,how can i fix this? the atm gave me more cash than i'd asked for.,wrong_amount_of_cash_received
9030,how do i make an exchange from one currency to another?,exchange_via_app
6009,how can i change my old pin to a new one?,change_pin
3795,can you tell me if there are limits to disposable virtual cards?,disposable_card_limits
8193,why was there an extra charge with the withdrawal of my money?,cash_withdrawal_charge
11328,i have completed a transfer but it is not showing up.,balance_not_updated_after_bank_transfer
5846,why would a merchant refuse a payment,reverted_card_payment
8672,how do i link a new card?,card_linking
9059,can i use this app to change dollars into euros?,exchange_via_app
4937,"it's been more than a week since i had a return charged to my card, why hasn't it showed up?",refund_not_showing_up
11038,can i have a second card?,getting_spare_card
7589,i lost my wallet and i think someone is withdrawing cash with my card. please help. it is urgent.,cash_withdrawal_not_recognised
3007,"if i see a payment in the app that i don't recognize, what should i do?",card_payment_not_recognised
5751,"i transferred money from the us, how long does it take?",transfer_timing
7339,my credit card was just denied for top up! can you tell me why this happened and what's going on?,top_up_failed
10784,i am not able to do a transfer to an account,beneficiary_not_allowed
6250,i was under the impression i can make transfers for free. i made an online purchase for something that was obroad and there's some additional strange fee. i've never seen this before and this isn't fair.,transfer_fee_charged
92,when will my new card arrive?,card_arrival
3214,how do i update my address?,edit_personal_details
3211,i moved and would like to change my address.,edit_personal_details
11207,why is the exchange rate for a foreign atm different,wrong_exchange_rate_for_cash_withdrawal
8162,is there a charge on withdrawals?,cash_withdrawal_charge
8326,is top-up possible with apple pay?,apple_pay_or_google_pay
8347,i seem to be having trouble with my google pay top. can you please help?,apple_pay_or_google_pay
10824,is there a reason i was charged a fee to transfer?,transfer_fee_charged
8955,where is theft-top option?,automatic_top_up
547,"i looked at my statement, and there is a charge for 1£ that i don't recognize.  why is it on there?",extra_charge_on_statement
6647,how do i find the code to verify the top up card?,verify_top_up
4786,how do i make my transfer go through,declined_transfer
7530,where is the transfer to my account that i made?,balance_not_updated_after_bank_transfer
2305,is there an allowance on cards?,card_payment_fee_charged
1035,is there a function where i can top-up automatically?,automatic_top_up
2894,where is the cash i deposited?,balance_not_updated_after_cheque_or_cash_deposit
8082,how do i avoid a fee to use an atm?,cash_withdrawal_charge
12911,is it possible for me to give my daughter a second card for this account?,getting_spare_card
7713,do you charge a fee on currency exchange?,exchange_charge
9644,for what reason would a top up be reverted and returned to my account?,top_up_reverted
9383,i didn't get all the cash i requested for at the atm,wrong_amount_of_cash_received
13190,can top ups be done from an apple watch.,apple_pay_or_google_pay
847,can you make exchanges using the eur?,fiat_currency_support
356,my exchange rate looks wrong for my last payment,card_payment_wrong_exchange_rate
4490,why hasn't my payment gone through yet?,pending_card_payment
422,what do i do if the exchange rate was wrong for the item i bought overseas?,card_payment_wrong_exchange_rate
2010,i went tot the atm earlier today and didn't realize this till now but i did not get all the money i requested.  i believe my account was charged for 100 but i only got 80.  is there any way we can solve this problem?,wrong_amount_of_cash_received
8678,can you tell me how to link one of your cards that i already have?,card_linking
727,can you let me know why my cash withdrawal is still pending?,pending_cash_withdrawal
3224,how would i be able to make changes to my personal details?,edit_personal_details
10984,where can i find the top-up verification code?,verify_top_up
2265,why was i charged a fee for my card payment?,card_payment_fee_charged
10224,my card payment is still pending.,pending_card_payment
6153,"while transferring money, its getting error out as my transfer is not possible. please help me in this as earlier i was able to do it successfully.",beneficiary_not_allowed
12387,what is the most amount of disposable cards allowable?,disposable_card_limits
13101,what are the currency exchange fees?,exchange_charge
5244,can you explain why my payment is still pending?,pending_transfer
4512,"i lost my phone, what should i do?",lost_or_stolen_phone
5127,"i was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. this is pretty sad, what's going on?",declined_card_payment
11705,my card hasn't arrived in the mail yet. i ordered it two weeks ago. what can i do?,card_arrival
2500,can you accept my other card from the u.s.?  it is the only other one i have.,supported_cards_and_currencies
5978,where can i change my pin?,change_pin
7676,i need my card frozen cause it was used without my consent to take money out. it was in an odd place.,cash_withdrawal_not_recognised
8267,"my card is about to expire, what do i do?",card_about_to_expire
5984,is going to a bank only way to change my pin?,change_pin
2205,i noticed that i got charged extra for using the card.,card_payment_fee_charged
7580,i see cash withdrawal activity in the app that is not mine.,cash_withdrawal_not_recognised
11878,can i auto top if i'm low on funds?,automatic_top_up
9794,why do you require all my identity details?,why_verify_identity
5274,"it seems like i have been waiting forever for this international transfer. why is it taking so long? c'mon, it's 2018, things happen at a click of a button. all of the account information is correct, so how long will this take?",pending_transfer
11121,is a non-electronic card available as well,order_physical_card
7995,what information do i need to gather in order to activate my card?,activate_my_card
3530,i want a mastercard,visa_or_mastercard
6944,is it possible to get a physical card?,order_physical_card
12139,why hasn't the transaction i did arrive yet?,transfer_not_received_by_recipient
7760,"if i exchange foreign currency, are there any other charges?",exchange_charge
65,how can i see the progress of delivery of the card that was sent?,card_arrival
9526,why wouldn't you support american express? its a card i like and use often and i don't want to get a different one,supported_cards_and_currencies
11684,what countries do you support?,country_support
12042,i would like help to revert a transaction i did this morning,cancel_transfer
5818,i was refunded the money for something i bought already.,reverted_card_payment
4956,card refund is not showing up in my statement.,refund_not_showing_up
10316,can i have an item refunded?,request_refund
10672,how long until the money is in my account?,transfer_timing
444,i want to change the wrong exchange rate.,card_payment_wrong_exchange_rate
11514,why did i have to pay a fee when i got cash?,cash_withdrawal_charge
2172,let me know when i get charged extra for payments. i saw on the app a fee i wasn't forewarned about.,card_payment_fee_charged
5559,there are duplicate transactions on my account,transaction_charged_twice
10190,i want to know why i have been unable to withdrawn funds.,declined_cash_withdrawal
12849,"my transfer failed, why did that happen?",failed_transfer
5977,how do i change the pin?,change_pin
6991,i would like a  physical card sent to me.,order_physical_card
4238,could you tell me why my cash withdrawal was declined?,declined_cash_withdrawal
8222,will i be sent a new card before mine expires?,card_about_to_expire
3315,"is it possible to go ahead and log in, although i have not been confirmed yet?",why_verify_identity
6764,i would like to purchase another card.,getting_spare_card
2314,i am worried that too much time has gone by for a transfer to be completed.,transfer_not_received_by_recipient
683,"so earlier i went to an atm and got cash. but when i checked the app, it states that the withdrawal is pending. how can that be when i have the cash on me?",pending_cash_withdrawal
12745,the card payment didn't work,reverted_card_payment
13067,"someone has a copy of my card !! i definitely still have it here but someone just made a 500£ cash withdrawal, help!",cash_withdrawal_not_recognised
7410,won't let me top my card up!! who can get it sorted out for me? it's urgent! how do i find out what the problem is with my card and how else to top it up?,top_up_failed
2388,i'm getting concerned here.  i sent a friend some money and she isn't seeing it.  what's going on?,transfer_not_received_by_recipient
7627,please help me figure out the reason for the odd withdrawal amount from my account?,cash_withdrawal_not_recognised
4620,"i am not sure how this will work, but i have not received a product i ordered.  i want a refund, but should i just cancel the payment?",request_refund
2052,i didn't receive the correct amount of cash,wrong_amount_of_cash_received
9040,can i change to another currency?,exchange_via_app
978,how do i set up auto top-up?,automatic_top_up
5255,"i double checked that i have the correct account details already, they're right for sure. transfer is still pending since forever. it should not have been done so.",pending_transfer
5914,why was my card payment reversed?,reverted_card_payment
10724,"i am attempting to make a purchase online, but my card is not working.  i know there are funds available, is this an issue on the banks end?",reverted_card_payment
12108,why am i getting charged more for using my card?,card_payment_fee_charged
10673,when will a transfer reach my account?,transfer_timing
3182,please tell me how to edit my personal details.,edit_personal_details
3061,there is a payment i don't recognize,card_payment_not_recognised
2928,i deposited a cheque a week ago but have yet to receive the cash.,balance_not_updated_after_cheque_or_cash_deposit
4297,can you please tell me why i cant get money from the atm?,declined_cash_withdrawal
10355,why did my my transfer get declined?,declined_transfer
5762,help! i need to transfer something to china.,transfer_timing
10995,is it normal to have to verify my top-up or is something wrong?,verify_top_up
3143,a payment that i didn't make appears in my app.,card_payment_not_recognised
5444,i have a transaction showing multiple times.,transaction_charged_twice
423,my client was converting their russian ruble into uk pound currency when they noticed their bill was much too high for the exchange. what happened?,card_payment_wrong_exchange_rate
5288,"pending still shows on this transfer, why?",pending_transfer
686,i made a deposit in the atm and it has not cleared,pending_cash_withdrawal
10415,my refund is missing,refund_not_showing_up
2337,i sent a payment but it isn't showing up in the app,transfer_not_received_by_recipient
4847,why are my transfers being declined? it normally works but now it's declining my card. i've tried it a few times but it's still not working.,declined_transfer
1023,"i am traveling, what can i do to set up auto top-up?",automatic_top_up
1875,please can you block the transaction i just sent from my account? it was a payment but i accidently typed in the wrong details and think it might have gone to the wrong place.,cancel_transfer
1831,i just realised i made the wrong payment yesterday. can you please change it to the right account? it's my rent payment and really really needs to be in the right account by tomorrow,cancel_transfer
2490,which foreign currencies do you accept for adding money?,supported_cards_and_currencies
667,how long does it take for a cash withdrawal to show?,pending_cash_withdrawal
11042,is there a fee for sending out more than one card?,getting_spare_card
3994,i need a refund on a direct debit that shows in the app because i did not make it.,direct_debit_payment_not_recognised
8618,what countries are you supporting?,country_support
2999,"i need to figure out what these charges are on my account. they've been coming out for a couple of days. can i get all of this money back? also, i need to freeze my card.",card_payment_not_recognised
8161,why was i charged when taking out money?,cash_withdrawal_charge
1003,where do i find the auto top- up?,automatic_top_up
10776,i need a new pin.,change_pin
2522,can i electronically transfer funds into my account from my american express?,supported_cards_and_currencies
7338,my top up was denied,top_up_failed
7977,"i need to activate my card, how is that done?",activate_my_card
2335,a transaction to a friend still hasn't shown up.,transfer_not_received_by_recipient
1714,did i do something incorrectly? where is my top-up?,pending_top_up
7135,can i withdraw money in my hometown currency while on holiday without any additional fees?,wrong_exchange_rate_for_cash_withdrawal
2736,why didn't my top up work?,top_up_reverted
7943,would you be so kind as to activate my card? thanks,activate_my_card
5266,i made a transfer recently but it has not changed on my dashboard.,pending_transfer
5759,when will my account receive the money?,transfer_timing
4396,i notice there's a pending payment on my card.,pending_card_payment
11282,the app denied my top-up,top_up_failed
5981,can i change my pin at a cash machine?,change_pin
12342,i'd prefer a mastercard.,visa_or_mastercard
5018,"i have checked my statements multiple times, but my refund that i requested a while back is not showing on my account. is there a reason for this? can i get some help getting my money back from this transaction?",refund_not_showing_up
6660,verifying the top-up seems like a hassle.,verify_top_up
6654,how do i verify the top-up?,verify_top_up
5082,for some reason my card payment didn't work,declined_card_payment
535,why did i get a $1 extra fee on the statement?,extra_charge_on_statement
12605,do you know the reason why my card payment was declined?,declined_card_payment
70,does the card you sent have a tracking number?,card_arrival
10286,i believe i left my smartphone at the hotel i was staying at.,lost_or_stolen_phone
12084,i asked for cash but i did not receive all the funds,wrong_amount_of_cash_received
6495,why was i not able to complete my transfer?,failed_transfer
7313,looks like my top up failed.,top_up_failed
12453,i have a direct debit i didn't set up,direct_debit_payment_not_recognised
8311,can i get a new card even though i am in china?,card_about_to_expire
4060,"i saw money was taken out of my account by a seller a while back. i do not recognize the seller, but i'm pretty certain i didn't make that payment. can you track who the seller is?",direct_debit_payment_not_recognised
748,the cash i deposited using the atm is still pending,pending_cash_withdrawal
5921,"i think a card payment i made was cancelled, can you check?",reverted_card_payment
6253,why have i been charged a fee for transferring money?,transfer_fee_charged
7916,help me activate my new card.,activate_my_card
4094,i have an unauthorized charge.,direct_debit_payment_not_recognised
4593,"i cannot find my phone, what should i do?",lost_or_stolen_phone
66,"my card was supposed to arrive, but hasn't?",card_arrival
11309,when will my transfer be available in my account.,balance_not_updated_after_bank_transfer
10414,it's been a week and i have done everything that i was asked to do and still nothing. i have contacted the seller and have not gotten a response. please understand my frustration and put the money back in my account.,refund_not_showing_up
7100,i had trouble with an incorrect rate being applied when using the atm with foreign currency.,wrong_exchange_rate_for_cash_withdrawal
12287,what is my identification used for?,why_verify_identity
7368,"i tried to top-up, why didn't it work?",top_up_failed
580,i need some help figuring out what this strange payment is on my account. it's stays pending and won't go away.,extra_charge_on_statement
11126,how do i get a physical card?,order_physical_card
6106,"this is frustrating, i'm at work and my transfers are not going through. i keep getting an error message, i do not have time for this.",beneficiary_not_allowed
4504,when will my pending payment finish?,pending_card_payment
6189,should i be seeing a fee applied for my money transfer?,transfer_fee_charged
8061,why am i charged a fee for withdrawing cash?,cash_withdrawal_charge
3589,can i choose between mastercard and visa?,visa_or_mastercard
10267,i can't find my phone.,lost_or_stolen_phone
11833,can my account have different types of currency in it.,fiat_currency_support
4619,can i request a refund,request_refund
5150,can you please advise if there is something wrong with my card? i have had multiple rejections and do not know the reason. thanks!,declined_card_payment
5865,i purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though i've already received one of the items. can you tell me what's going on?,reverted_card_payment
1232,does this app exchange currencies?,exchange_via_app
2975,the check i deposited yesterday isn't listed yet.  isn't that pretty slow?  i need to see the balance increased by that check.,balance_not_updated_after_cheque_or_cash_deposit
10133,i don't recognize a debit payment that was made and would like to find out about the payment.,direct_debit_payment_not_recognised
22,where is my new card?,card_arrival
4328,please help me with my card. as i have tried to use my card in two different atms but repeatedly it was declining by atm.,declined_cash_withdrawal
7508,my transfer has still not appeared.,balance_not_updated_after_bank_transfer
7755,i exchange currencies a lot.  can i get a discount?,exchange_charge
10322,how do i get refunded?,request_refund
807,do you support fiat currencies?,fiat_currency_support
7494,i haven't yet received money that i transferred,balance_not_updated_after_bank_transfer
223,"i found my card that i thought i had lost, i need to reactive it, please help.",card_linking
4722,i am unhappy with an item i bought. how do i get a refund?,request_refund
6036,what do i have to do to change my pin?,change_pin
4076,please help me regarding a direct debit in the app that i don't recognize.,direct_debit_payment_not_recognised
13136,how do i activate my card that just arrived?,activate_my_card
2771,my topup got reverted. please let me know if there is any issue in system.,top_up_reverted
10683,how long is the wait for a us transfer?,transfer_timing
4817,i was declined a transfer,declined_transfer
620,"there is an extra $1 charge on my statement, why is that?",extra_charge_on_statement
6294,i have a service fee that i've never seen before. it showed up after i bought something from an international seller online.,transfer_fee_charged
6231,my transfer seems to be too expensive.,transfer_fee_charged
488,"last saturday, i made a payment and the exchange rate was wrong.  i was charged too much.",card_payment_wrong_exchange_rate
8227,my card is about to expire. what do i need to do to keep using my card?,card_about_to_expire
12599,why isn't my refund showing up in my statement?,refund_not_showing_up
5073,my card was declined,declined_card_payment
12049,i would like to cancel a transfer,cancel_transfer
4613,i lost my phone.  what do i do to block someone else from using my account?,lost_or_stolen_phone
7810,what commission do you take for currency exchage?,exchange_charge
1249,can i use your app to exchange usd for gbp?,exchange_via_app
10010,i need to create several disposable cards per day.,disposable_card_limits
4738,are purchases returnable for full refund?,request_refund
7994,i need my card to be activated right now.,activate_my_card
2189,please tell me why i was charged additionally when i used the card.,card_payment_fee_charged
2218,an extra fee has been added to my card payment is this correct?,card_payment_fee_charged
11682,"i am from the eu, can i sign up?",country_support
11272,how can i check to see if my top-up worked?,top_up_failed
4502,why is it saying i have a pending payment?,pending_card_payment
11138,i need a physical card.,order_physical_card
9931,is it possible to have both a visa and a mastercard from you?,visa_or_mastercard
12219,my top up was rejected. why?,top_up_reverted
2115,my cash withdrawal was not entirely complete,wrong_amount_of_cash_received
11693,where do you support?,country_support
9293,it doesn't look like the top-up completed.,pending_top_up
2463,i sent a transfer to a friend that needs it urgently. it has already been 2 hours and still hasn't come through to her. how long does it normally take?,transfer_not_received_by_recipient
8175,"why did i get charged a fee, i thought it was free?",cash_withdrawal_charge
6979,what do i need to do to get a card?,order_physical_card
5455,i have been charged twice this week for a couple of things on my card. can you please check this out for me and return the double charged items back?,transaction_charged_twice
5132,is there an issue with my card payment as it has not gone through.,declined_card_payment
9504,i have 1 other us card.  can you take that?,supported_cards_and_currencies
2458,why is my friend not getting a transaction arrival yet?,transfer_not_received_by_recipient
2201,"i paid with my card and got charged an extra fee, what's up with that?",card_payment_fee_charged
9262,"new customer and filling gas today, it's not working, the thing shows pending half an hour!",pending_top_up
8047,how can my new card be renewed?,activate_my_card
12819,extra charge during transfer,transfer_fee_charged
7611,my card shows a cash withdrawal i don't recognize.,cash_withdrawal_not_recognised
8256,my card expires very soon.  what is the cost and delivery time to get a new one?,card_about_to_expire
11837,i need to know what flat currencies you support for holding and exchange.,fiat_currency_support
12630,"transfers may show up as pending for up to one day while they are processed by one of our payment processors. then, they will depart for the beneficiary accounts. please also double-check that you have entered the correct account details. sepa transfers can take up to two business days, and swift transfers can take up to five business days.",pending_transfer
499,why do i see an extra £1 charge on my statement?,extra_charge_on_statement
3084,i did not make this payment that i see in the app.,card_payment_not_recognised
3290,i don't want to use this method to identify myself.,why_verify_identity
12091,i asked for more cash than what was received,wrong_amount_of_cash_received
1988,my atm transaction was wrong,wrong_amount_of_cash_received
2815,i am unable to use my top-up on the app. could you explain this to me?,top_up_reverted
6155,"hi, i'm trying to by some crypto and the app isn't allowing it. i really want to exchange this, what am i doing wrong?",beneficiary_not_allowed
6622,the top-up card is verified how?,verify_top_up
4291,why was my cash withdrawal declined by the atm?,declined_cash_withdrawal
8318,can i deposit money using apple pay?,apple_pay_or_google_pay
2754,why is my top-up showing as cancelled?,top_up_reverted
4455,why hasn't my payment gone through?,pending_card_payment
1647,"sort your top up out please! it's been pending since an hour already, can you please make this go through asap i really need the money",pending_top_up
6140,"i have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. do you know why this may be?",beneficiary_not_allowed
7680,the app says i made a cash withdrawal that i didn't make,cash_withdrawal_not_recognised
85,shouldn't my new card be here by now?,card_arrival
4429,i need to find out why my pending payment hasn't gone through.,pending_card_payment
11408,are there any extra hidden fees for exchanging currencies?,exchange_charge
525,"i just looked at my app and it seems i was charged extra, why is that?",extra_charge_on_statement
10020,how many transactions can i do with one disposable card?,disposable_card_limits
5873,why did my payment not go through why did it cancel?,reverted_card_payment
12790,why cant i transfer to my account?,beneficiary_not_allowed
10829,im not paying this transfer fee,transfer_fee_charged
5792,i wanted to purchase something online but the payment was returned back to me. this has been going on for a couple of weeks. please tell me what is going on here?,reverted_card_payment
5013,can you tell me if a credit/refund is coming from a seller? i asked for refund directly from them and am still waiting. it's been a week now and i still havn't seen my refund yet.,refund_not_showing_up
4558,i was recently mugged and would like to know if i have to have access to the app to use your services and how i would go about setting up your services on a new device belonging to a current user?,lost_or_stolen_phone
7089,i believe i got a wrong exchange rate when i got cash.,wrong_exchange_rate_for_cash_withdrawal
8358,my google top-up pay is not going through,apple_pay_or_google_pay
4248,i went to the notting hill atm to use my card the first time for a cash withdrawal but it didn't work. does this mean that my card isn't working yet?,declined_cash_withdrawal
3246,i have a new email.,edit_personal_details
6259,i did a transfer and i was charged a fee that shouldn't be there!,transfer_fee_charged
4012,there are automatic debits on my account that i did not make.,direct_debit_payment_not_recognised
4905,"my refund has not arrived, and i am unsure why. who do i contact?",refund_not_showing_up
7310,can i tell if my top off didn't work?  it doesn't seem to have.,top_up_failed
12300,why is verification for my identity needed?,why_verify_identity
6327,why was there a transfer fee on my account?,transfer_fee_charged
11808,there is a withdrawal waiting.,pending_cash_withdrawal
4985,i cannot view the refunded amount in my account.,refund_not_showing_up
12846,can you tell my why my funds transfer did not work properly?,failed_transfer
5570,i have a transaction showing up more than once.,transaction_charged_twice
1719,please explain why my top-up hasn't been processed yet?,pending_top_up
8419,"can google pay be used for top up, please help?",apple_pay_or_google_pay
12095,how can we correct a mistake on an atm transaction?  the app shows what i should have gotten.,wrong_amount_of_cash_received
3227,how can i update my personal information after moving?,edit_personal_details
5983,i really need to know how to change my pin.,change_pin
10608,i've been charged more than once for the same transaction,transaction_charged_twice
198,how do i link my new card?,card_linking
4691,i need a refund. this is not what i wanted.,request_refund
7666,i noticed that there is a withdrawal in the app that is not mine.,cash_withdrawal_not_recognised
11835,how can i exchange to eur?,fiat_currency_support
11686,what locations are you in?,country_support
1711,my top up is still pending,pending_top_up
9818,why is it asking me to verify my identity,why_verify_identity
6120,why did my account decline a incoming transfer,beneficiary_not_allowed
10102,help me.  there is a direct debit that i didn't make.,direct_debit_payment_not_recognised
8203,do cash withdrawals cost anything?,cash_withdrawal_charge
5494,you charged me more than once for the same transaction!,transaction_charged_twice
2763,my top-up has been reverted and i would like to know why.,top_up_reverted
10833,why am i being charged a fee for transferring money?,transfer_fee_charged
7974,tell me what i need to do to activate my card.,activate_my_card
3101,in the app i see a payment that is not mine.,card_payment_not_recognised
4406,what is the longest that a payment will show pending?  there is one showing that has been sitting there a few days.,pending_card_payment
5078,my credit card has been declined.,declined_card_payment
11319,i had cash transferred but the balance did not change.,balance_not_updated_after_bank_transfer
8010,do i have to go somewhere to activate my card?,activate_my_card
5833,is my card payment reverted?,reverted_card_payment
1659,my top up is incomplete.,pending_top_up
12888,can you tell me where to find my top-up verification code?,verify_top_up
2511,can i top off with a debit card?,supported_cards_and_currencies
12117,a fee that shouldn't be there is there after using my card!,card_payment_fee_charged
836,"in the exchange and holding, what fiat is allowed?",fiat_currency_support
3072,there is a payment made with my card that i don't recognize at all.,card_payment_not_recognised
11056,"if you send me more cards, are there any charges?",getting_spare_card
9930,do you have visa or matercard?,visa_or_mastercard
1009,how will i know when i can use the auto top-up feature?,automatic_top_up
5462,i have duplicate charges for the same transaction,transaction_charged_twice
6126,my money didnt go through after i transferred.,beneficiary_not_allowed
776,do you convert to euro?,fiat_currency_support
3340,why do you need so much id info from me?,why_verify_identity
7482,"i made a bank transfer from my uk account today, but it's not showing.  can you check status?",balance_not_updated_after_bank_transfer
1071,i know there's an auto-top option but i can not locate it when i look?,automatic_top_up
11195,why was the exchange rate different when i withdrew my cash?,wrong_exchange_rate_for_cash_withdrawal
4286,why can't i withdraw cash from this atm?,declined_cash_withdrawal
13059,"when is my balance going to update, i just transferred some money",balance_not_updated_after_bank_transfer
3779,why can't i use a disposable card?,disposable_card_limits
12120,i have never been charged a card payment fee before. why did this change?,card_payment_fee_charged
11192,the exchange rate you gave me for my cash withdrawal is wrong,wrong_exchange_rate_for_cash_withdrawal
2007,the amount of cash i received was not the full amount,wrong_amount_of_cash_received
8537,"although i am not located in the uk area, may i still receive a card?",country_support
5096,why does is payment not going through? did my account get frozen or some other issue i don't know about. what can i do to fix this problem?,declined_card_payment
11413,"i will need to exchange currencies frequently, will i be able to get a discount?",exchange_charge
5937,can i change my pin at any cash machines?,change_pin
2760,what should i do?  i topped off but the app reversed  it.,top_up_reverted
8115,will i be charged for a cash withdrawal?,cash_withdrawal_charge
1838,i want to reverse a transaction i did this morning,cancel_transfer
8154,i saw a fee on my receipt from withdrawing money while shopping earlier.  is there supposed to be a fee for this type of transaction?,cash_withdrawal_charge
12344,is it possible to get both a visa and a mastercard?,visa_or_mastercard
1889,cancelling a transaction,cancel_transfer
10327,"i don't want the item, i bought it on accident, can i get a refund?",request_refund
469,are you ripping people off with the exchange rate?  it can't be that atrocious between banks.,card_payment_wrong_exchange_rate
11694,am i able to get a card in eu?,country_support
4371,what does it mean when a payment is pending?,pending_card_payment
6473,i've already tried 5 times to complete a transfer that's just standard. what's the deal? is your system down at this time?,failed_transfer
1873,how can i revert a transaction from this morning?,cancel_transfer
10464,why is my transfer not done yet?,pending_transfer
494,"i  have been charged more than i should for the presents i bought  when abroad, the problem seems to be the exchange rate.",card_payment_wrong_exchange_rate
521,my statement contained a one pound extra fee,extra_charge_on_statement
5259,i have an outgoing transfer,pending_transfer
2230,there was an extra fee when i paid with the card.,card_payment_fee_charged