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We stayed at this hotel for refuge from our apartment that was without electricity for six days. Sue was an absolute Angel and took care of my husband Andrew and I while we stayed. So kind and accommodating. We loved spending our morning chatting with Sue. She deserves praise for her hard work and sweet attitude. When we need a place to stay or have family/friends come in town, this hotel is at the top of the list.
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5.0
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Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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The Planview group stayed at the Marriott for almost a week for a conference. We were all amazed by the level of service and care by the personnel during the ice storm in Austin which left us stranded at the hotel. A special shout out to Sue, who has done all in her power to ensure we had enough to eat and drink (even on the expense of being with her family). Thank you
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5.0
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Thank you for your wonderful and kind remarks! We were so happy to host the Planview Group and are so happy the team took great care of you during the winter storm, especially Sue! We truly appreciate the recognition of our hard-working talent members. Thank you again and we hope you will return to visit us again soon.
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We stayed at this hotel during an ice storm that closed most businesses in the area for several days. With no place to go and eat, nearly everyone spent the days at the hotel and ate here. While this was overwhelming for the hotel staff, they did a tremendous job of accommodating the guests. Yes Kudos to staff!
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5.0
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887rajeevk, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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Was part of a corporate group who got iced in in Jan/Feb 2023, and the hotel generally, and Sue specifically, went out of their way to look after us and keep us warm and fed, for which we were so grateful.
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5.0
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AussieHendoman, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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Great hotel and FANTASTIC staff all around! From to folks at check in to the bartender and special shout out to Sue S :) Y'all rock & I would highly recommend the AC Hotel to anyone visiting the Austin area.
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5.0
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M9281OVmichaelk, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
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I came to Austin for three days of in-person meetings at our head offices. This hotel was conveniently located only 1.5 miles away. As always with new properties, you can never be sure what you are getting. This hotel surpassed expectations. A modern vibe but welcoming, lovely deck with firepit and an inviting bar. The rooms were extremely clean and simple in design but functional and comfy. The overall best feature of this hotel was without doubt, the incredible staff. From the front desk team who remembered the names of our group to the lovely Sue in the breakfast space, who welcomed us each morning with an enormous smile, getting our days off to a perfect start. What a great team!
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5.0
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384russa, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
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We had a two day conference and I was beyond impressed by the staff and how hospitable and professional they were. Sue went above and beyond within our conference room to make sure we had everything we needed. The rooms were impeccably clean and comfortable. Now a days it’s hard to find employees willing to go above and beyond and are thankful to work. I found that with the staff at this hotel and especially within Sue!
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5.0
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Maps, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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Sue was great at breakfast top tier service! I was amazed by her hospitality and attitude it was all super great thank you again sue ! I will see you again soon for my next business trip back to Austin.
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5.0
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J3731WTmarcelt, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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This is a super hotel. Friendly and helpful staff. Rooms are clean and well appointed. Great shower! Meeting room on site. And Sue at the restaurant is amazing, polite, helpful and accommodating when we changed our lunch order for our meeting last minute during our conference in November. This trip she helped me make sure I received best breakfast when they were about to close (I was late).
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5.0
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Mildredt_13, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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The staff here have huge hearts and smiles every hour of the day! They were phenomenal in upkeep of the place, food preparation, and their attitudes are beaming. 11/5 stars for sure. Sue and Frances are specifically sweet and amazing. If I’m in the Austin hill country again, they’re the reason I’ll be here again. Thank you to all the staff :)
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5.0
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zwnolan2000, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
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The whole room was so impressive and comfortable and the breakfast in the morning was the cherry on top, from amazing service to amazing food it was the best possible way to cap off my stay. Can’t wait for next time!
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5.0
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225blaken, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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Wonderful hotel. Great location. Very clean and inviting rooms. Very courteous staff. Siu who runs the breakfast buffet area was fantastic! We really enjoyed our stay and will come back again.
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5.0
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rcK7954XO, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
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We came to Austin for a few days with our three kids. So impressed - clean rooms, great lobby and roof patio spaces, and the warmest/friendliest staff ever. Siu with the breakfast buffet was so helpful and kind; she steered us right with the made-to-order entree options. Definitely plan to stay here again if we are back in the area.
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5.0
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mcW3889HT, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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There's a lot to like about this hotel. It's new, modern design is pleasing. Beds are comfy. The staff is very friendly, especially Sue at breakfast. The location is super convenient to many large companies in the area, and walking distance to restaurants, movie theater, a convenience store, and more. I knocked off one star because 1) the hotel is not set up well for multi night stays. Despite a decent size room, there was not enough space to hang clothes for two people or any real drawers. Had to ask for additional hangers. No place to put bathroom toiletries. And 2) even though the hotel was not busy the week before Xmas and we were staying for 4 nights, there was no attempt to put us in a better, more suitable room. Instead we were in just about the worst position, 2nd…
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4.0
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SKaustin, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!
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We had a great experience AGAIN. We’ve stayed here a few times and have always enjoyed the staff. Taj was probably the best part of the whole experience. He remembered our names and was constantly doing something while having the wherewithal to know when we needed a new drink or food. He’s obviously had some serious experience. We will be back again
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5.0
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Hi 268chancev, thank you for taking the time to let us know about your interaction with Taj. Taj is a valued member of our team here and it is with great pleasure that we read reviews like these to let us know what a great job he is doing. We will be sure to share this review with Taj.
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My stay here was great, but I must definitely highlight the wonderful employee they have, Sue is really wonderful with a great gift for treating people and her excellent work and dedication are worth highlighting.
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5.0
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Hi paovabi83, thank you for taking the time to let us know about your interaction with Sue. Sue is a valued member of our team here and it is with great pleasure that we read reviews like these to let us know what a great job she is doing. We will be sure to share this review with Sue.
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The hotel is perfect for a business meeting with 25 people. The staff was extremely helpful, during our three days. A special note that Supani (Sue), who served us breakfast each day, is a treasure. Her fabulous service and outgoing personality made each more a treat.
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5.0
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Thank you for the excellent review and recommendation on TripAdvisor, Michael! This means a great deal to our entire team, especially Miss Sue! Thank you for giving us this opportunity to recognize her for her excellent service. We hope you will visit us again soon.
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I really enjoyed my stay. Not too far from the airport. The rooms were comfortable, quiet and clean. The staff were friendly and helpful. The breakfast is delicious . Sue takes good care of the guests at breakfast. She is very engaging and helpful.
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5.0
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Thank you so much for the wonderful recommendation on TripAdvisor, Dreamer! We truly appreciate your taking the time to share your experience with fellow travelers and for acknowledging our superstar in the AC Kitchen, Sue. She works very hard and is always dedicated to our guests and receiving recognition like this is reinforcing and fulfilling - thank you!
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My wife and I were here for a wedding of a friend of our daughter. And we were watching our grand daughter. The open area on the 1st floor and 5th floor bar were great to just hangout and spend time together. Breakfast was very nice with friendly service from Sue and Francy. Hotel was very nice and clean with excellent little gym and restaurants within easy walking distance. Very relaxing, low stress weekend.
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5.0
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Thank you for the excellent review on TripAdvisor, Ddaddy5! We truly appreciate taking the time to share these wonderful words and praise for our AC Kitchen stars, Sue and Francys. We are very happy to know that you enjoyed your visit during such a special occasion. We hope you will stay with us again the next time you are in the Austin area.
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We were so excited to find the AC Hotel by Marriott in Austin for two couples & a dog to visit the hill country. Why? We prefer Marriott in general, they are dog friendly, have clean, modern rooms and amenities, always provide comfortable beds and superior linens, the service is excellent and the staff is always accommodating. A special shout out to Sue at breakfast who provided exceptional smiles and service. We will be back!
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5.0
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Hello, TrailBlazer! Thank you so much for the kind words and recommendation. We truly appreciate your loyalty as a Marriott fan and look forward to your many returns. We truly appreciate your recognition of Sue in Breakfast as we enjoy sharing these comments with her and the team. See you soon!
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SUE PROVIDED AMAZING CUSTOMER SERVICE. KEEP IT UP Marriot. This is how you keep customers coming. My next trip to Austin, I will definitely be Booking this location again. Again thank you for your service Sue.
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5.0
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Thank you very much, 44atifs, for the excellent review on TripAdvisor. We are so happy you enjoyed your stay with us and we greatly appreciate your recognition of one of our best, Sue, in the AC Kitchen. We hope to see you again soon!
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Had a great stay here! Very clean and exceptional service! Sue at the breakfast buffet was so sweet and took great care of us! Perfect location between Dripping springs and Austin with plenty of great restaurants within walking distance! Highly recommend!
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5.0
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Thank you for the wonderful recommendation on TripAdvisor - this really means a lot to us and we are so happy you enjoyed your stay and that Sue made your experience great. She is truly a star player at the AC!
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Great hotel and service! Proximate access and nice new hotel. The staff is friendly and the rooms and service are Marriott quality. Sue takes such good care of us for breakfast and always greets us with a smile. Feels like home! Our go to hotel for Southwest Austin! Josh
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5.0
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Yes, our lovely Sue is amazing, W9287KJjoshl, and we truly appreciate every opportunity we can get like this to celebrate her with the team. Thank you so much for taking the time to recognize Sue for her excellence in customer service. We are delighted to know you enjoyed our stay and we look forward to many returns.
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I originally chose this Marriot portfolio hotel for a one night stay because of its price & location. After that stay I booked another 9 days - clean, parking is easy, the workout room has everything you need and Sue in the breakfast amenity is the best!
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5.0
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Thank you for the excellent recommendation on TripAdvisor, GGAL! We are thrilled to know Sue took great care of you and you enjoyed your stay with us. We look forward to your next visit.
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We went to the rooftop where we were met by an enthusiastic bartender named Angel. We ordered the food she recommended and it was delivered in insulated carts to ensure a warm temperature. We sat on comfortable couches by the cool fire displays and stayed plenty warm! Unreal view, will be back soon because of Angel!
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5.0
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Thank you for the wonderful recommendation and warm words of recognition for our superstar bartender, Angel. We truly appreciate your taking the time to recognize her for her excellent service and we are looking forward to your next visit with us.
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Taj Mahal was the greatest in service and offered superior expectations for our visit. He worked really hard on helping customers at this marriott. I can't wait to visit again. We will be recommeded this hotel to all our friends and family.
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5.0
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Hello, Departure511910! Thank you sincerely for the wonderful recommendation and recognition of our superstar bartender, Taj. Taking the time to share these kind words mean so much to the entire team. Thank you again and I hope you will stay with us again very soon!
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This is an AC hotel, similar design to others with which I am familiar - this is a business hotel. Good bedroom, great staff, everything runs v smoothly, friendly faces everywhere. The food is particularly good and I liked the pool area. The location feels like a car park.
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3.0
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Thank you for the thoughtful recommendation and candid feedback, AggiUggi. We offer ample free parking all around our hotel plus a nearby covered garage so I can understand why it may look like a car park when Lantana Place is busy which is often! We hope you will stay with us again when you return to Austin!
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I’m giving this hotel a good rating, 4 stars despite a few deficits. The rooms are all small and lack some standard features. Specifically no options for a microwave, a larger closet (they provide just a rack and a few hangers), or a comfortable desk and chair. It’s a bit hard to work from the room - if that’s your intent. Also they have no onsite laundry for residents. The 4 stars are for the excellent staff, for cleanliness, and for the well organized way the hotel is run. Over 2 visits (3 weeks total) I interacted with most of the staff for one reason or another and they handled my questions and minor problems in a very friendly and confident way. At one point a delivery had been misplaced. The staff immediately pulled up security footage and very quickly fixed the…
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4.0
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Thank you very much for the helpful feedback, Rodrickm945. We appreciate understanding the guest experience as only you and fellow travelers can tell us from their points of view. While I promise to do what I may to communicate to higher level executives with Marriott regarding guestroom design decisions for the AC Brand, I encourage you to explore the thirty brands Marriott has to offer. Depending on your length of stay and amenity needs, there is a brand for you, if not several, and all Marriott hotels are driven by the same standards of quality and service excellence and offer the endless benefits of Marriott Bonvoy. SpringHill Suites offers spacious rooms with microwaves and full closets, for example, as they are designed for a longer length of stay. Thank you again for calling out these detractors and making us aware of your needs. I am genuinely grateful for your recognizing the team's efforts in great guest service! I hope you will stay with us again.
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Especially, the wait staff for breakfast …Sue was so kind, and made sure that we had everything that we needed. The world needs more people like Sue…kind, caring, always looking for ways to make our breakfast experience better, and looking for other ways to maximize our stay at this hotel.
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5.0
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Thank you for the amazing review on TripAdvisor, 551Jim, and for recognizing Sue for her tremendous efforts and excellence in customer service. I truly appreciate you giving us another reason to celebrate her and our team's successes! We truly appreciate you and hope you will stay with us again soon.
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I was at your hotel in July and November. I met Sue in July and she was so kind, positive and incredibly accommodating. She made my day! I was there is past week and Sue helped me again. She was the same joyful and happy woman I met in July. She made me smile and I so appreciate exceptional service. It is apparent she loves her job. I can’t wait to return Thank you! Dawny Hobbs
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5.0
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Thank you for the wonderful TripAdvisor review, DawnhJ632PN! We are so happy to know that Sue made your stay exceptional, and we look forward to your next visit.
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We love this hotel and always return to it when in Austin. The staff is wonderful, everyone is very friendly and helpful. Rooms are comfortable and spacious and the bathrooms are a nice size. The breakfast is a separate charge but well worth it. Sue & Francy are the fantastic servers each morning. Parking is close-by and easy.
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5.0
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Thank you so much for the fantastic review on TripAdvisor and for recognizing the tremendous efforts of our Breakfast Servers, Sue and Francys. We truly appreciate the recommendation to fellow travelers and hope you will stay with us again soon!
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I had the perfect stay in this hotel. I arrived early in the morning and they were able to do an early check in for me, So I could finish meetings in my room. The best part was Francis in the buffet area. Francis offer me all the services (All you can eat buffet, explanation of each dish) and she gave me a great smile in each interaction. Thanks Francis for such a wonderful energy and good job!
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5.0
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Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.
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The hotel was clean, comfortable, new and beautiful. The front desk staff was warm and welcoming. She was very interested in what brought us here and if it was my first time in Austin, which it was. The breakfast staff, Sue, Dimetri and Frances were outstanding! I only had a short window of time to eat. They delivered with a smile! They went above and beyond to make me feel right at home and well taken care of. They love what they do and should be an example to all of those in the hospitality and service industries. Sue gave me a hug when I went on my way to the airport. I will definitely stay there again!
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5.0
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Thank you for the generous and thoughtful review on TripAdvisor, dear M797QBmegana! We are so ecstatic over your kind words and recognition of our amazing talent members, Sue, Chef Demetrius and Francys, the superstars of our AC Breakfast Kitchen! We eagerly await your return. Safe travels!
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Amazing hotel! Super clean and an awesome atmosphere. Everyone there makes you feel so welcome! On our first morning there, Demetri and Sue made us feel especially welcome and comfortable. Demetri even made me a custom breakfast to accommodate my dietary restrictions and Sue made sure my son had a fresh banana to start his day. We’re looking forward to returning again soon. This will be our go to spot on all future visits to Austin!!
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5.0
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Thank you so much for this AMAZING review on TripAdvisor, calishopper! We are delighted to hear of how our wonderful Chef Demetrius and sweet sweet Sue made a special meal for you! Thank you for recognizing them - it really means a lot to them and to our entire team. We look forward to your return.
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Super friendly staff, especially breakfast Lady Sue who remember every guest names and even their preferred meal. She just made the beginning of the day wonderfully. Kudos to the very welcoming front desk crews too. Very helpful and smiles is not a rare scene here. The only improvement need is provision of Laundry service, current “out source” model is too inconvenient.
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5.0
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Thank you for the excellent review on TripAdvisor, Nomad602307. We truly appreciate you recognizing our very own Sue and the rest of our fabulous team at the AC Austin Hill Country. We aim to please and it is reaffirming to receive feedback like this that keeps us going! Thank you for letting me know the current outsource model with our dry cleaning isn't working. We have had some difficulties finding a reliable vendor since the pandemic shuttered so many dry-cleaning operations and/or limited their delivery scope. We agree with you and hear you and will continue our efforts to find a better solution. Thank you again and we look forward to your next visit with us!
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I travel a lot for work, and this has been my favorite hotel so far. It’s very clean and modern. I ate breakfast and was served by Sue, and she was amazing. She made me feel right at home while I was traveling.
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5.0
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Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.
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Our family of 4 recently stayed at this hotel for a family wedding. Most of the wedding party and guests also stayed at this hotel as well, so there were a lot of us! This was also our first trip to Austin, so we did not know what to expect other than this is a Marriott hotel. We expected the hotel to be comfortable and for the most part it was. However, we were somewhat disappointed in the room and service. The room was not convenient for 4 people to stay multiple days. There was not enough room for our clothes (to put away) or our toiletries and towels in the bathroom, which made for a messy room. We were surprised to have daily housekeeping service (which has changed due to COVID). The overall appearance of the hotel is trendy and neat, however. The only other issue we had…
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4.0
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Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Austin!
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My visit is good if you wish you could stay longer and make a mental note to always stay here for Austin trips. The people to receive and serve you as their guests are chosen with care and trained to meet every need and concern with a solution delivered as if they were your neighbor and friend. It seemed I was given a team of personal assistants in Emma, Suppinee, and Chris. How was my physical hotel helping my visits be so enjoyable? I slept all night without the air conditioner’s on-off activity interrupting my rest. The room anticipated all my needs and more: do not disturb bed reading lights, shower redefined as a gentle rain, and inspiring views. The pool water was crystal clear, just the right temperature to refresh, and welcomed extended poolside stays in semiprivate,…
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5.0
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Hello, Jim, and THANK YOU for the outstanding recommendation on TripAdviosr! Wow! The whole team is grateful for this stellar review and we truly appreciate the recognition of our star players, Emma, "Sue" and Chris. We eagerly await your return!
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Stayed here on business for the second time I’m six months. First trip was fine. No issues. This time the housekeeping left much to be desired. Rug had big wadded up clumps of hair and lint. Wall above the couch had visible hand prints. The housekeeper who was sent up to vacuum did not know how to use the vacuum, he was using the hose wand with no attachment. No wonder it wasn’t clean. Hopefully, he learned when i took the vacuum and did it myself. The front desk gave me some disinfecting wipes to use on the wall and the sticky coffee table. Just hope I don’t get sick from the substandard cleaning.
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2.0
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Hello, jdjd2004, and thank you kindly for taking the time to share your recent experience on Tripadvisor. I understand that we failed to meet expectations of cleanliness during your stay and I can see how this would create a significant level of discomfort and for this I sincerely apologize. Our goal is to provide a comfortable and clean stay with the best service possible and we clearly missed the mark by a longshot. I will share your feedback with the team in an effort to reinforce the team's priorities and get our performance back on track! I truly appreciate you letting us know about this and I do hope you will return and allow us the opportunity to provide the level of service and cleanliness you deserve and should expect from Marriott. Thank you so much again for your valuable feedback!
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A must stay! A gem in Hill Country. World Class breakfast buffet and service. First class amenities. Special Thank you for the warm service provided by Sue and Francy during our breakfast! This Hotel is simply Amazing!
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5.0
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Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.
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Mark james mark m taj mahal greatest hotel experience of my life will Come back forever these guys made this visit perfect and i can say enough about how fantastic the service is it was and how amazing my stay was
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5.0
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Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.
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The hotel offered a clean environment and good staffs support during my one week of stay. I'd like to give a special thanks to Sue from the hotel's cafeteria who provided my self and my colleague with the special home made Thai sauce :). This is excellent especially I came from Asia and love the Asia taste of food.
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5.0
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Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.
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This hotel offers clean and comfortable accommodation. The staff are very nice, helpful and warm. Special thanks to Sue from F&B who especially went out of her way to prepare local sauces for us to help us overcome our homesickness. She is extremely friendly and attentive which makes coming to breakfast each day a delight
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5.0
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Thank you for the wonderful review on TripAdvisor, Geraldineg0h! We truly appreciate your taking the time to share your experience with fellow travelers and recommend us online. I also want to thank you for recognizing Sue for her extraordinary customer service effort! Receiving positive feedback really makes our team happy! Hope you will return to our hotel the next time you are in the area.
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We stayed for 4 nights and has a great experience from the chat with front desk with Kevin before our arrival to Jeremy at check in to them both at check out along with the GM Charlotte. This group is all about hospitality!! The location is great and so pretty. Great stuff for food and drink writing walking distance. We will definitely be back even if the hotel is a little out of our way.
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5.0
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Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.
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My bed had hair in it. I told the staff my sheets were dirty. They said it would be cleaned by a supervisor. Left before 9 am. Returned at 11 pm. Room had not been touched. Asked the front desk about it the next morning. They saw the note on my room & account and acknowledged nothing was done in my room. I am sooooo blessed because supposedly they refunded my $37 parking (smh). Never got a note about the refund. I was so disappointed. I am a member, too. The parking garage is to small. It was full. Two of three levels is valet. Customers used more than one space and got notes left on their windows by other guests that have had enough of the rudeness. The front desk staff did not care at all. See attached pictures. The hotel is ok. Staff is polite. Location is the…
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1.0
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Hello, The M, and thank you so much for expressing your feelings about your experience on TripAdvisor. Please know that you have posted a review to the AC Austin Hill Country which does not charge for parking or have a parking garage. Additionally, the photos you reference are not from our hotel either. The hotel you intended to review is the AC Austin University. I am working with TripAdvisor to correct this issue. Thank you for your understanding.
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Hotel was fine. Service was nice and helpful. My visit is forever tainted by accidentally leaving my cashmere wrap hanging in the room. Called with in four hours of check out when I realized I forgot it. Told the item “could not be found”. Absolutely know it was in the room and am so disappointed. Mostly angry I could be so careless with an expensive item. Never thought it wouldn’t be returned.
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1.0
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Hello, JenniferP168 and thank you so much for letting us know about your missing sweater! I am so sorry for the miscommunication on our teams' behalf as we did indeed have your sweater and were able to get that sent back to you. We received your case from Marriott Customer Care and found that the sweater had been left in the Reception area, but we had failed to follow up with you. I sincerely apologize and hope you and your sweater are reunited soon! It should be on the way! please let us know if there is any issue in transit. Thank you again and we hope you will visit us again the next time you're in Austin.
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In general I like AC Hotels with the modern look and cool bars / open spaces. However the staff at the Austin Hill Country location really makes this a special place to stay. All the little interactions real do add up. For example, I like eggs but I don't like the yoke. So, I mentioned this to Sue at breakfast and she talked to Chef Toni and he created a beautiful egg white toast for me. Check out the picture. Also I am collecting bottles for a decoration at home. So when my friends and I finished a bottle of 1942 on the roof top bar the bar tender Taj was happy to give me the bottle for my collection. Later, Chris at the down stairs bar asked how I liked my skinny margaritas and it came out perfect.... I would definitely recommend this hotel for the staff alone.....
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5.0
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Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.
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The Taj Mahal—not your average “lobby bar.” Taj. He’s much, much more than an amazing bartender. He’s kind, authentic, attentive, hard working, and embodies the spirit of “what else can I do?” There’s a lot to be said about someone who makes you feel like you’re coming home when you’re walking into a hotel. He taught us a lot about the brand and vision behind the AC Hotel by Marriott. He obviously loves connecting with people and being an ambassador for the brand. Catch him while you can.
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5.0
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Hello, thank you for taking the time to let us know about your interaction with Taj! Taj is a valued member of our team here and it is with great pleasure that we read reviews like these to let us know what a great job he is doing. We will be sure to share this review with him!
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The Hotel is very beautiful nicely located, it takes no more than 15-20 to get to downtown Austin, plus any other activities you would like to do, the property has plenty of ammendments there,it has a beautiful pool, very nice seating areas( inside or out , meeting rooms, The staff is friendly,it also offers a few very nice restaurants(walking distance) a boutique, movie theater, and etc this hotel also offers and outdoor rooftop fully stocked food & beverage bar that’s amazing we met our very knowledgeable bartender TajMahal this young man is the greatest by far he makes you look forward to coming up there because he’s there, he make’s the best drinks, very knowledgeable about the city and different activities we went out early on Sat but had plans to come back and hang out the…
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5.0
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Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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Whether one day or over a week, the AC Marriott in Hill Country is the place to stay. The rooms are elegant and well-maintained and the stuff is simply amazing. From the manager, Chris, to Brian at the bar, to Sue Madson at breakfast, everyone is always smiling and courteous. It’s a home away from home.
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5.0
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Thank you so much for this amazing TripAdvisor review, FrankM1791! I hope you know how much these kind words mean to the entire team, especially to the super stars you mentioned! We love sharing comments like these in our daily meetings as it provides us the momentum to continue delivering excellent service every day and reminds us why we are all here. Thank you so much! Please come back and see us again soon.
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Had a lovely stay at the AC hotel over the Fourth of July weekend. The new facilities are in a wonderful setting, with a nice pool and rooftop bar. We felt so welcomed by the friendly staff, especially at the bar and at breakfast. Sue provided exceptional service! We will be returning soon!
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5.0
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Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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I’ve stayed in a variety of Marriott hotels and this is by far one of my favorite. Relatively new and very clean. There is a rooftop bar and the gentleman who is the bartender is awesome. The breakfast is paid ($19 for all you can eat), but is excellent (there’s a variety of cold cut and hot/freshly cooked options). Francys and Sue served us at breakfast and are so sweet. Please tip them well! The service here is so great that I even gave feedback directly to Charlotte (general manager), which I don’t usually do. We will definitely be back in the future for our other sites in Austin. Thank you to everyone at AC for making this a great stay!
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5.0
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Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.
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I spent 3 nights here for a training. The room (a king) was very nicely done. Beautiful shower luxurious bed and if you look at the room it is not big.. but it is done to make it feel larger then it is. Personalized message playing on the TV, nice pool... The rooftop bar was very good and the bartender extremely friendly. Aside from this being a very well planned and high end designed hotel.. It is the staff that makes is special. A shout out to Victor.. I had called ahead, he answered all my questions, and remembered me when I arrived. I had the opportunity to speak the the builder and he was there on another day also going over details with staff. The only drawback.. and this is not about the hotel but for the conference, the conference rooms were not closed off enough to…
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5.0
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Thank you for this fantastic review and recommendation on Tripadvisor, OurFairDinkumLife! We truly appreciate all of the kind words and why the trip was made special for you by our very own Victor. I am truly grateful to have individuals like Victor on our team and grateful for wonderful guests like you for giving us the opportunity to recognize Victor and the rest of our talent members for their efforts. We hope you will stay with us again soon!
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It’s our 19th anniversary & we decided to spend a night & check out this beautiful new property for a staycation. Chris at front desk was very helpful and professional. Angel at the rooftop bar was super friendly & kind. Also the bartender at the lobby bar, he helped us getting ice and show us how it works. We enjoyed meeting Sue & Frances at the breakfast buffet. They are very knowledgeable and show great hospitality, truly awesome ambassadors for the hotel. We had a great time here. Definitely return in the future & highly recommended. 💕
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5.0
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We are overjoyed with gratitude to read your TripAdvisor review, Dear Guest! Thank you for recognizing our driven talent members, Chris, Angel, Sue and Francys, as these meaningful comments are what keeps that drive and energy to excel in customer service going. Your kind words mean a tremendous amount of appreciation towards our team. Thank you again and we hope you will be our guest again when your travels bring you back to Austin.
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Chris the Ops manager smoothed out my check in experience nicely, and Sue Madson did a FANTASTIC job running both the front and back of the house by herself and made the breakfast experience tasty and quick! Well done!
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5.0
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Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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Neat little boutique hotel with a very European feel. Staff very friendly. Very close to family we were visiting, not sure how close to Austin area attractions. Breakfast was really good, but be advised…NOT complementary. $20pp. Must say, though, food was very good and service from Sue was extraordinary. If we stay here next time, it’s because of her.
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4.0
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Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.
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The staff was wonderful. The bartender Taj gave a fascinating explanation of the Spanish accents. Knowledgeable and friendly. Will definitely be back! The food was great and the servicing of the rooms was top notch. Al in all a great experience and one I’d highly recommend.
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5.0
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Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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This is my third visit to Austin and I was hesitant to book a hotel that wasn’t right in the center of town but this was a five star experience!! This new property in Austin’s Hill country was truly a vacation experience! The rooms are clean and fresh, the property lovely with its pool and bars. Our first time preferring the food in the hotel too trendy restaurants. The staff is amazing! Taj at the bar and a marvel in the kitchen stirs up imaginative meals one would expect from a popular eatery! His love of food and fresh ingredients are evident in the sumptuous meals served!! The front desk staff are friendly and helpful! Marcel was accommodating when we arrived super late and exhausted. Jeremy was enchanting and super helpful also!! Sue M. serving morning breakfast…
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5.0
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Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.
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First off, the property is awesome. It is new construction, finished during the pandemic and the facility looks like they just took the plastic off of everything. However, the reason I am writing this review is to acknowledge the excellent customer service that we received from Ms. Sue Madson. She was hands down one of the most pleasant servers I have had the pleasure of meeting. She took excellent care of my in-laws (who I love very much) and was genuinely excited to see us when we came down for breakfast every morning.
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5.0
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Hi Mike, thank you for taking the time to let us know about your interaction with Sue. Sue is a valued member of our team here and it is with great pleasure that we read reviews like these to let us know what a great job she is doing. We will be sure to share this review with her.
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Absolutely excellent!! Would come back because of Angel. What amazing service. Very pleased with everything. Made my stay much nicer seeing Angel everyday. The food and the drinks were excellent. Would recommend this hotel and this Bar tender
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5.0
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Thank you so much for the 5/5 perfect rating on TripAdvisor and for recognizing our newest bartender, Angel! We are so proud and fortunate to have her on our team and we truly thank you for giving us the opportunity to share this great feedback with her. Thank you again and we look forward to your next visit with us!
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Amazing venue away from all the Austin city noise and crowds. And a staff that is excellent in customer service and surpasses the definition of excellence. My family and I had a wonderful time at the AC Hill Country Hotel and everyone agreed it was the perfect place for our stay! We would like to acknowledge Jessica, Chris, Jeremy and Taj who all went above & beyond to ensure that we had everything we needed during our stay. They exceeded our expectations! Big thank you to all the staff! Debbie Dawes Clark
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5.0
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Thank you so for this very wonderful review of our talented AC Family and for the opportunity to recognize the extraordinary work they do! Your kind words mean so much to the team. We hope to see you with us again soon.
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Very nice, beautiful hotel. It's in a great location close to UT but in a nice new area. The lobby is very nice. Rooms were clean and spacious. I was surprised that the breakfast wasn't included even for gold members. There is a nice back patio with views of just the trees and hill country. There's also a nice walking path to take around the area.
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5.0
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Hello, boymomdfw! Thank you for sharing your experience of our hotel on TripAdvisor. We are delighted to know you enjoyed our clean and spacious rooms, our lobby design and our great location. While our unlimited elegant European breakfast spread with fresh prosciutto and cheeses and hot made-to-order chef specialties is at an additional cost, we do have all-inclusive breakfast packages available at marriott.com. Thank you again for the great recommendation and we hope to see you again soon!
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This is a new hotel and very nice. Starting from the check in , it was a good experience. Chris that checked us into our room was very nice and personable. The rooms are very nice and clean. Went up to the rooftop bar and it was very busy and had nice views of the area. The bartender was doing a great job and at times it was pretty chaotic for him. No one else was helping him and he never seemed frustrated. From what I understand the bar just opened. Great place to go to. There is a very nice patio area and a pool. The pool is small but big enough to cool off in. I will definitely stay here again.
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5.0
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Hello, Dear Traveler! Thank you for the great recommendation of our hotel and our busy rooftop bar! We really appreciate your words of recognition for our talent members. I am thrilled to share your comments with the team - thank you again and we look forward to having you return soon.
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I recently had the pleasure of staying at the AC Hill Country Hotel for a work trip and have been so content with my whole experience. I ended up having several flight delays and arrived at the hotel completely beleaguered a bit after midnight. The hotel was quiet, decorated in a modern design, and very clean. I was greeted by Marcel T. at the front desk who immediately put me at ease. He fielded my 20 arbitrary questions with grace, offered me food recommendations (because it's challenging to arrive in the middle of the night starving), and it was just so nice to have a friendly and incredibly helpful staff interaction after a terrible day of travel. He also went out of his way to make sure I had everything I needed when I saw him in the lobby a day later. I cannot say enough…
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5.0
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Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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Fantastic new hotel near AMD. My second time here, and I already feel at home. Breakfast is wonderful, the coffee is brilliant and the a la carte menu is great. Sue in the breakfast and roof top restaurants is a joy. I will surely be coming back.
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5.0
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Thank you so much for sharing this wonderful recommendation of our hotel with your fell travelers on TripAdvisor! We are filled with gratitude and joy to learn how much you enjoy our hotel and the excellent service provided by Sue. She is truly a gem and I cannot thank you enough for giving us these kind words to recognize her efforts. It means so much when it comes from highly valued guests like you! We truly appreciate our great partnership with AMD and look forward to accommodating you in the future. Thank you again! See you soon!
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My hotel room was very new, and very well kept. The front desk staff are friendly and helpful. The staff at breakfast are very friendly, helpful and nice to talk to while eating. Especially Sue! Thanks for the great stay!
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5.0
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Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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We stayed at the AC Hill Country in January for a few days. The hotel had just opened in November so everything was brand new and impeccable. The hotel design and décor is very modern, with lots of art and local pieces as well. The location is really nice, so try to get a room with view of the Hill Country if possible. The roof top bar has lovely views as well, but unfortunately it was closed during our stay. The rooms are modern and minimalist, and very well equipped. The bathroom was very nice and clean, and the shower was amazing! Service was top notch, the boy at the front desk made sure we felt comfortable and welcome throughout our stay. They also have a nice bar at the lobby and a few tables for breakfast (which was really good by the way). The only thing missing was a…
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5.0
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Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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Almost my entire extended family stayed at this AC for my brother and sister in laws wedding in Dripping Springs (it was only a 15 min drive to their venue). The staff was very welcoming and accommodating for our large group (Chris even doing magic tricks for us!), and the property is very nice. Walkable to a great coffee shop, nail salon and a delicious steak restaurant (Carve). Highly recommend.
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5.0
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Thank you for the amazing comments about our hotel and our team. We are thrilled to know that you all enjoyed our hotel during your family's wedding. Providing guests with the best hotel experience is our primary goal. Thank you so much again for letting us know you had a great stay! We hope you and your family can visit us in Austin again soon.
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Stayed at the newest AC Hotel by Marriott in South Austin this past Saturday. It’s only about five months old. The operations manager Chris Oliveir was absolutely outstanding. Very personalized customer service. I have a very difficult name and he was very impressive in calling me by name every time I came in and out of the hotel. It’s situated in South Austin in a small little shopping center. Free parking. If you have a Tesla like I do they have two chargers which was nice. Quick 10 to 15 minute drive to downtown. The hotel itself is a great little getaway for a couples or just by yourself. They have a great rooftop bar. Nice little pool. It’s more for adults then I would say to bring the family but certainly you could do that. Highly recommend it. I think it may be my go to…
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5.0
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Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.
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I just stayed at the Austin Hill Country AC Marriott in Austin Texas. I wanted to recognize Marcel Tijerina who worked at the front desk for outstanding service and attention to customer needs. I was always greeted warmly and he went out of his way to insure I had an enjoyable stay, which I did. He represented Marriott Corporation in a way that would make Mr. Marriott proud.
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5.0
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Thank you for taking the time to let us know about your interaction with Marcel. Marcel is a valued member of our team here and it is with great pleasure that we read reviews like these to let us know what a great job he is doing. We will be sure to share this review with him!
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Our bartender Brian at the ac lounge was so sweet and knowledgeable with my friends and I. It was so busy when we went last week and we never waited long. He was very attentive and recommended some awesome drinks. We will definitely be returning! Fun atmosphere
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5.0
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Thank you for taking the time to let us know about your interaction with Brian. Brian is a valued member of our team here and it is with great pleasure that we read reviews like these to let us know what a great job he is doing. We will be sure to share this review with him.
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Perfect stay at this new modern hotel . We were in town to attend a Willie Nelson concert at his Ranch in Spicewood. This location was perfect for because still close to downtown Austin . Front desk staff was so friendly. Beds were comfortable.
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5.0
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Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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The wife and I stayed one night in a first floor room. The room was very nice and modern. BUT Nice high ceilings (parking lot view) with floor noise from the people above us. Footsteps while we were trying to sleep. SECONDLY the bathroom vent does not clear the air after a restroom visit for about an hour. It would be best for you to use the lobby if sharing a room with others. ENTRANCE has no overhang. So if it's raining like it was the whole time we were there expect to get wet. BELLMEN Nope. Do it yourself with provided carts. Sure wish it had been better.
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2.0
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Thank you for sharing your experience on TripAdvisor. We are truly dismayed that your experience fell far short of your expectations and sincerely apologize for this. We strive to be the best hotel in the Austin Hill Country and we have work to do! Your feedback has been shared with the entire team as a way to better understand how we can continually improve the guest experience in the future. Thank you again - your feedback is critical to our success. Hope you will stay with us again when your travels bring you back to Austin.
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This place is quite new and somewhat over priced, but the bar and food are great and the staff are really friendly and helpful. There is great parking and good facilities. Smooth trip, I'd go here again!
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5.0
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Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!
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Recently stayed here for a moms' night out. First of all, this hotel smells like a heavenly forest. Second, every staff member we encountered went above and beyond to make our stay perfect and memorable. We enjoyed everything from the cute outdoor patio to the rooftop bar area. Will definitely return and would absolutely recommend.
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5.0
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Thank you for sharing your experience! We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
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Everyone at AC is amazing!!! I stayed for a week in December and 2 weeks this month. Literally everyone you talk to treats you with the utmost respect and has customer service as their top priority. My first room and my last room were immaculately clean. You can make the rooms pitch dark to sleep. Rooms don’t have microwaves (probably only thing I could think to change), BUT the front desk personally takes whatever you want to heat into their kitchen for you. The elevators are secure by needing an active room key to get to your room. The rooftop is awesome too. A lot of my friends go to the hotel just to hang out at the rooftop bar without a hotel reservation. Definitely my go-to hotel. It has dine-in movies and restaurants within walking distance too. Tip for you/pizza…
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5.0
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Thank you for sharing your experience! We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
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Modern hotel. Modern decor. Dirty room. Upon arrival to the room I grabbed a glass out the fridge. I thought this is nice touch to have a chilled glass. I took it out and was about to fill it with water, until I look at it and it was covered with someone’s whiskers and still dirty with shaving cream. The room also seemed like it hadn’t been vacuumed in a while. The corners had random debris that looked like it could have been left over from construction.
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2.0
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Dear Skylar C, Thank you for sharing this feedback regarding your recent experience at our hotel. I sincerely apologize for the lack of cleanliness you encountered with the glass in your room and the floor debris. This is not aligned with the service goals we are striving to achieve as a team and I can only imagine the discomfort this situation created for you. I sincerely apologize for these issues. I have shared your message with the appropriate teams in the hotel as a learning effort to correct these oversights and improve the overall guest experience moving forward. Thank you so much again for bringing this matter to our attention. I hope you will stay with us again the next time your travels bring you to the Austin area.
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A lovely place to stay. A warm welcome and a great room with all amenities you could wish for. You are made to feel that the place is your home while you are there. A cosy sitting room/library, coffee on tap at all times and wonderful home made cookies! Superb breakfast, the Eggs Benedict were absolute perfect! Highly recommended.
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5.0
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Thank you for staying with us and for your lovely and gracious comments. We are so happy to hear that you enjoyed so many aspects of your stay and - most of all - felt at home with us. We hope to see you again should your travels bring you to Lenox! All the best from all of us at the Garden Gables Inn!
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What a find, this Inn was the perfect place to stay for our visit to the Berkshires. The team lead by Jennifer and Laura are very attentive and are only to happy to assist with anything. The cottages are lovely and spacious. They are away from the main house which make them very quiet, but within 20 seconds walk you are in the main house. The breakfast is superb, many delicious options to start your day with. The Inn is closer to touring roads which enable you to get on the road quickly to any destination in the Berkshires. A big thank you to team at Garden Gables, we will be recommending you to everybody.
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5.0
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Thank you so much for your gracious words. We are delighted that you found us, too! We hope you had a safe and easy rest of your journey - and that we will have the pleasure of visiting with you again! All the best from all of us at the Garden Gables Inn!
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We stayed at the Garden Gables as part of a road trip, and we enjoyed it very much. We stayed in the old part of the house and had a most interesting and comfortable room. All the facilities were good. The breakfasts were great and the blueberry pancakes the best ever 😋 . We were made most welcome and it is a great location for visiting the area. Fully recommend and thank you to the team for making a memorable stay.
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5.0
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We greatly appreciate you sharing your experience on TripAdvisor - thank you! We are delighted that you enjoyed so many aspects of the Inn and your stay. We hope to see you again should you be traveling to Lenox in the future. All the best from all of us at the Garden Gables Inn!
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The property is extremely well kept. The gardens are beautiful. The rooms are spotless. There is a choice of pillows. The toiletries provided are first rate (L'Occitane). The delicious breakfasts are made to order. The property is very convenient to nearby venues, as Tanglewood and Shakespeare and Company; it is walking distance to excellent Lenox restaurants. Most important of all, all there are friendly and helpful, from the manager and assistant manager to the breakfast servers. There was only one downside -- the swimming pool is beautiful, but difficult for senior citizens with leg issues to access. My wife and I will definitely return to Garden Gables.
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5.0
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Thank you for selecting the Garden Gables Inn for your stay in Lenox. We are so happy to hear that you enjoyed so many aspects of your stay! We will look forward to seeing you again on a return visit - all the best from all of us at the Garden Gables Inn!
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Overall wonderful place! Nice rooms, good amenities, delicious food, service top rate! We come back every year because we feel so welcome and comfortable here. Only drawback is the price. But as my son likes to say, “You get what you pay for.” This one is worth the price.
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5.0
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We are always delighted to share another summer visit with our long-term guests - thank you for being with us again this year - and for sharing your experience here on Trip Advisor. We hope that it will be our good fortune to spend time with you again next year! All the best from all of us at the Garden Gables Inn!
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Warm and gracious staff, delicious breakfast, plentiful snacks, charming dining and common rooms, comfortable & nicely appointed rooms (we had a balcony!), lovely grounds, and excellent location. Couldn't have asked for a lovelier place to spend a weekend in the Berkshires.
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5.0
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Thanks so much for your lovely words - we are so happy to hear that you had a great time at the Inn and for your weekend in the Berkshires. We hope to see you on a future trip to Lenox. All the best from all of us at the Garden Gables Inn!
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Great rooms, many choices for breakfast, friendly service and outstanding coffee. We are going back next summer. A two to three minute walk to downtown restaurants and shops. A 15 minute walk to Kennedy park.
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5.0
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Hi - thanks so much for selecting the Garden Gables Inn for your stay in Lenox. We are delighted to hear that you had a great time, and look forward to seeing you next year! All the best from all of us at the Garden Gables Inn!
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This was our third stay at Garden Gables Inn in about 15 years and it's as good as it ever was and maybe even better. Set back from the road on a well kept lawn, the big white house is inviting. Jennifer, the chief innkeeper, welcomed us and showed us around, reminding us of how convenient and comfortable the place is. Our room was one of the smallest, but it is well-furnished and comfortable with homey furnishings and a really good queen size bed. They have a big pool, which we didn't use on this trip, but have enjoyed in the past. There are places to sit outside, shady or sunny, and I must highlight the parlor and library, two rooms for sitting, chatting and reading that are furnished comfortably and are a good place to spend a rainy afternoon or to plan your day. Breakfast is delicious and ample every day with fresh fruit, a choice of freshly prepared eggs, waffles, quinoa bowls and a vegan steel-cut oatmeal with a drop of coconut oil and chopped pistachios that is a real treat. Good way to start the day. Home-baked chocolate chip cookies, coffee and tea are on the pantry counter all day and into the evening. The whole staff is friendly and capable. You can come and go as you please, it's easy to get to your car or to walk a couple of blocks into the center of Lenox, with its bookstore, boutiques, and a variety of restaurants, cafes and bars. It's our favorite place in Lenox. Marc & Susan…
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5.0
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Thank you so much for your gracious comments, and for sharing your experience on Tripadvisor. We are so delighted to hear that your third visit was as positive as in times past - maybe even better! We look forward to seeing you on your next trip to Lenox - all the best from all of us at the Garden Gables Inn!
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I stayed at the inn with several friends for a multi-day bicycle trip. Everything about the inn and staff was first-rate. ( some problems with wifi, but not their fault and a truly minor inconvenience ). All day snacks and coffee! Beautiful fireplace and sitting room to relax, patio area is well appointed. The staff working breakfast was wonderful, cheerful and helpful. Food was excellent. Check in and check out was flawless and extremely accommodating. The innkeepers are perfectly pleasant, helpful and make the stay very easy and relaxing. Short, easy walk to town. Short drive to Tanglewood and lots of nearby museums. GREAT cycling in the area as well.
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5.0
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Hello, and thank you so much for your kind words. We are so happy to hear how well everything worked out for your bike trip. Thank you for pointing out the different experiences you had during your stay - Lenox and the surrounding area truly offer so many opportunities for cyclists to explore. We hope to see you on your next trip to Lenox - hank you from all of us at the Garden Gables Inn!
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The innkeepers gave us a friendly, informative tour and came twice afterwards to answer specific questions about the room. The grounds were lovely and quiet, the parking was adequate, the breakfasts amazing with gluten and dairy-free options. The staff did me the favor of finding and securing some clothes I left behind until I could return several days later to retrieve. The staff were all available on the spur-of-the-moment with information and friendly suggestions. The town of Lenox is charming and we sampled several excellent restaurants within walking distance of Garden Gables. Personally I would've preferred to have a dedicated desk with device plug-ins rather than an end table with complimentary bottles of water. Also, the internet wifi connection was inconsistent. The attractively designed pebble paths leading to some of the rooms are nonetheless cumbersome to navigate with luggage. I was surprised when the towels in our room were changed on the second day even tho a conspicuous sign in the bathroom specifically states that towels will be changed only upon request. This is to save time and the environment. I'm definitely onboard with that philosophy and practice. So I was disappointed and annoyed upon returning to the inn the second afternoon to find our room had been entered when we weren't expecting it and all our towels replaced with new. Later I had to ask for more wash clothes because the ones we had been using were taken but not replaced. We were giving up precious shelf and cabinet space to an abundance of thick, fluffy bath towels that we had no use for. There were between 5 and 8 newly laundered, unused towels in our room over the course of our four-day stay. The pillows were too soft for me and the wall heater made a distinctive hum. I'm aware that most will find some of my impressions too picky and I can understand. Still, I wanted to give an honest review, which can only be described from the experience of the writer. For me that includes both the pleasant, satisfying experiences I had and the ones I wish had been different.…
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4.0
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Hi - thank you for your stay at the Garden Gables Inn. We truly appreciate your suggestions for areas where we can improve, and will take them to heart. We hope to see you on a future trip to Lenox - from all of us at the Garden Gables Inn - Thank You!
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My wife and I spent a 50th wedding anniversary break here in early March. March is a very quiet time for tourists. Walking was beautiful in snow covered woods, don't miss the Clark Institute in Williamstown. The Inn has an interesting history, excellent accommodation / service, a FANTASTIC breakfast. We got caught in a Nor’easter, enjoyed the snowshoeing and the General Manager was amazingly kind and helpful to us. Lenox has excellent restaurants. Concord, MA
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5.0
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Hi - we are so glad to hear that your stay with us was a happy one, especially celebrating such an amazing milestone in your lives. Thank you for your wonderful words - we hope to see you again on a future visit to Lenox! All the best from all of us at the Garden Gables Inn!
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The Green Gables staff were all friendly and helpful. The breakfast was outstanding. We were walking distance to town. The inn ambiance and our room was lovely. Strongly recommend. Looking forward to returning!
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5.0
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Thank you so much for visiting with us at the Garden Gables Inn! We are so happy to hear you had a wonderful stay, and that breakfast was a standout. We hope to see you again soon! All the best from all of us at the Garden Gables Inn!
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My wife and I just completed a lovely 3 night stay at Garden Gables, just before Thanksgiving, and had a wonderful time. It was our first visit, but we'll definitely return. Our room was charming and very comfortable, equipped with fridge, Keurig and a working fireplace. The innkeeper, Victoria, was able to answer all of our questions cheerfully and skillfully, and as a native was able to give knowledgeable recommendations about a wide variety of local restaurants and sights. The inn is just a block or two to downtown stores and restaurants. Breakfast was great, with a menu offering 8 or 10 different choices, and the inn is very happy to accommodate special dietary requests. The main floor of the inn features a cozy library, complementary snacks and drinks at all times, and at…
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5.0
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Hi - thank you so much for sharing your experience. We are so happy that you enjoyed your stay not only at the Inn but our JMash Cidery experience, as well. We hope we will have the pleasure of your company on a future visit. All the best from all of us at the Garden Gables Inn!
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Simply perfect! My husband and I were looking for a last minute “mental health” weekend and we found it at Garden Gables Inn. Our room was charming and so comfortable. The staff was exceptionally kind and accommodating. The breakfast was beyond expectations and the little treats throughout the Inn were a great surprise. We enjoyed being so close to town and to the hiking trails. We also loved a visit to the winery that is affiliated with the Inn. We have stayed in many bed and breakfasts, hotels, and Inns and this one ranks among the best. We are already planning our return!!
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5.0
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Hello - we couldn't be happier to hear that the Inn provided the "mental health" break you were looking to experience. Providing the place where this can happen for our guests is what we strive to make possible. Thank you for sharing your experience - we hope to see you on a future visit! All the best from all of us at the Garden Gables Inn!
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On our anniversary, my wife and I had a terrific visit to the Garden Gables B & B. Every aspect of our stay was to our liking, from our breakfast to our evening walks into town and the room we stayed in. The staff was accommodating, the Inn was clean and well appointed and the price was right. Thanks again to our hosts, we will certainly return.
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5.0
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Hi - thank you so much for your lovely comments. We are so happy to hear that your anniversary celebration was terrific! We hope to see you again on a future visit! All the best from all of us at the Garden Gables Inn!
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Garden Gables Inn was the perfect fit for what we were looking for in a quiet weekend at a quaint and clean Inn walking distance to a small town in The Berkshires. We felt very comfortable at the Inn. The breakfast is amazing - so much more than just a plain breakfast. Victoria and the whole staff (Deborah, Jill ,,,,) were very friendly and very helpful. St Ann’s RC Church is a beautiful church and directly across the street and very convenient for attending a Mass on a Sunday. We will definitely go to GG again.
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5.0
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Wow - it makes our day to receive an "exceeded expectations" compliment - thank you! Making our guests comfortable is our number one goal - we are so happy that you had a great time. We hope to see you again on a future visit. All the best from all of us at the Garden Gables Inn!
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We stayed four nights at this wonderful inn. The staff is very friendly and accommodating. Deborah made us feel welcome and we enjoyed speaking with her every day at breakfast and later in the afternoon. The Inn is quite spacious with comfortable public rooms for breakfast and relaxing. Breakfast was great...a good number of choices from pancakes and waffles to omelets and country breakfasts and all the accompaniments that you would expect. Afternoon chocolate chip cookies were always something we looked forward to. Our room was everything as described on the website. The Inn was immaculate and you can easily tell the staff works hard to keep it that way. Garden Gables Inn is a short walk to town restaurants and shops. We will definitely be back!
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5.0
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Hello - thank you so much for sharing your experience at the Inn. We are delighted to know that you had such a great experience, and enjoyed your stay. We hope to see you on a future visit to Lenox. All the best from all of us at the Garden Gables Inn!
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We stayed for a couple of nights. The place is in a good location, easy walk to Lenox for dinner. Breakfasts were fantastic. Our room was very small, no room for a suitcase except floor of the closet. All the snacks and drinks during the day are great and a nice touch. The "Assistant Innkeeper" was off putting at times and this took a way from the experience.
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4.0
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Hi - thank you for sharing your experience. We always want to learn about areas where we can improve our rooms and services, and appreciate your suggestions, which we will share with our team. We hope to see you again should your travels bring you to Lenox. All the best from all of us at the Garden Gables Inn!
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Perfect location close to downtown. We had a quaint private room off the main house. Complete with claw foot tub, and fireplace. The staff was very attentive and there were lots of great little touches. Breakfast was delicious. We loved it!
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5.0
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Hello - thank you for your comments - "Perfect Stay" just makes our day! We are so happy to hear that you enjoyed so many aspects of your stay. We hope to see you again should your travels bring you to Lenox. All the best from all of us at the Garden Gables Inn!
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Beautiful little inn, with great service and hospitality. Julia the inn keeper is a sweet, wonderful host as was the staff. We arrived early and our room was ready, and we were allowed to settle in. The room was updated and very clean and comfortable. The grounds were well maintained and lovely. We will be retuning.
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5.0
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Hello - thank you for sharing your experience during your stay at the Inn. We are so happy to learn that you enjoyed your stay and plan to return - we look forward to seeing you again! All the best from all of us at the Garden Gables Inn!
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This Inn has by far the friendliest and most accommodating staff I have ever had the pleasure to interact with. Always smiling and extremely helpful. The breakfast is second to none, had the best omelette ever. Pool was at the perfect temperature. Rooms and common areas were clean and inviting. I strongly recommend this Inn and can’t wait for an excuse to come back.Ralph D
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5.0
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Thank you for your very gracious words - we are delighted that your experience was such a happy one! We look forward to seeing you on a future visit to Lenox. All the best from all of us at the Garden Gables Inn!
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My wife and I just love this inn while attending Tanglewood. I can’t say enough good stuff about the inn . The staff was so friendly and made us feel like part of their family. I can’t wait to return and surely will. I know that if given a chance you’ll love this place. It is centrally located In Lenox with very easy access to everything. Hope you enjoy your stay.
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5.0
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Hi, and thank you so much for staying with us and your very kind words. We are delighted that you had a great time! We look forward to greeting you again on a future trip to Lenox - with all the best from all of us at the Garden Gables Inn!
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AMAZING!!!!!!! We stayed at this fabulous in for a long weekend. Deborah gave us a warm greeting and tour if the gorgeous property. The inn keeper Victoria was so kind and accommodating. In fact, she droped off some items at our daughters camp that were left in the wrong mailbox. I’m in awe of how amazing this place is. Make sure you come with an appetite, the breakfast was absolutely delicious! There are also yummy snacks and fresh baked goods available all day! yum! Needless to say we highly recommend The Garden Gables Inn!
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5.0
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Thanks so much for being with us and sharing your experience. We are so happy to hear that you had such a good time! We hope to see you again, should your travels bring you to Lenox. All the best from all of us at the Garden Gables Inn!
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