HotJar Analytics

HotJar is an analytics platform that offers a suite of tools that helps you understand your users better. It offers insight into visitor behaviour by providing you with heat maps, visitor recordings, and form analytics. Furthermore, HotJar also offers you the ability to poll and survey your visitors in real time. Checkout their product tour for more information.

With HotJar we can collect information from our users, communicate with them, and observe how they interact with parts of our site. It will allow us to identify problem areas of our site and help us identify new tests for improvement.

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Usage

HotJar is a thrid party tool and is managed through their website. Their script needs to be loaded in order for it to work. Where you load the script will have an impact on the coverage of the tool. It is recommended to restrict it's loading to a handful of screens rather than the entire app.

loadTrackingTool ( trackingTool ) Use this analytics action to load HotJar in the componentDidMount lifecycle method for every screen you want it to appear on.

Access

A user account is required to access the HotJar dashboard. If you're looking for access, please contact @fditrapani.