wp-calypso/packages/help-center/src/components/help-center-support-chat-message.tsx

/* eslint-disable no-restricted-imports */
import { recordTracksEvent } from '@automattic/calypso-analytics';
import { Gravatar, TimeSince } from '@automattic/components';
import { HumanAvatar, WapuuAvatar } from '@automattic/odie-client/src/assets';
import { useDispatch as useDataStoreDispatch } from '@wordpress/data';
import { chevronRight, Icon } from '@wordpress/icons';
import { useI18n } from '@wordpress/react-i18n';
import clsx from 'clsx';
import { Link } from 'react-router-dom';
import { useHelpCenterContext } from '../contexts/HelpCenterContext';
import { useGetHistoryChats } from '../hooks';
import { HELP_CENTER_STORE } from '../stores';
import type {
	OdieConversation,
	OdieMessage,
	ZendeskConversation,
	ZendeskMessage,
} from '@automattic/odie-client';

import './help-center-support-chat-message.scss';

const trackContactButtonClicked = ( sectionName: string ) => {
	recordTracksEvent( 'calypso_inlinehelp_support_chat_message_click', {
		force_site_id: true,
		location: 'help-center',
		section: sectionName,
	} );
};

export const HelpCenterSupportChatMessage = ( {
	message,
	sectionName,
	conversation,
	numberOfUnreadMessages = 0,
}: {
	message: OdieMessage | ZendeskMessage;
	sectionName?: string;
	conversation: OdieConversation | ZendeskConversation;
	numberOfUnreadMessages?: number;
} ) => {
	const { __ } = useI18n();
	const { currentUser } = useHelpCenterContext();
	const { displayName, received, role, text, altText } = message;
	const messageText =
		'metadata' in message && message.metadata?.type === 'csat'
			? __(
					'Please help us improve. How would you rate your support experience?',
					__i18n_text_domain__
			  )
			: text;
	const helpCenterContext = useHelpCenterContext();
	const helpCenterContextSectionName = helpCenterContext.sectionName;
	const { supportInteractions } = useGetHistoryChats();
	const { setCurrentSupportInteraction } = useDataStoreDispatch( HELP_CENTER_STORE );

	const supportInteraction = supportInteractions.find(
		( interaction ) => interaction.uuid === conversation.metadata?.supportInteractionId
	);

	const messageDisplayName =
		role === 'business' ? __( 'Happiness Engineer', __i18n_text_domain__ ) : displayName;

	const renderAvatar = () => {
		if ( role === 'bot' ) {
			return <WapuuAvatar />;
		}

		if ( role === 'business' ) {
			return <HumanAvatar title={ __( 'User Avatar', __i18n_text_domain__ ) } />;
		}

		return (
			<Gravatar
				user={ currentUser }
				size={ 38 }
				alt={ __( 'User profile display picture', __i18n_text_domain__ ) }
			/>
		);
	};

	const hasUnreadMessages = numberOfUnreadMessages > 0;

	const receivedDateISO = new Date( received * 1000 ).toISOString();

	return (
		<Link
			to={ `/odie?id=${ supportInteraction?.uuid }` }
			onClick={ () => {
				trackContactButtonClicked( sectionName || helpCenterContextSectionName );
				setCurrentSupportInteraction( supportInteraction );
			} }
			className={ clsx( 'help-center-support-chat__conversation-container', {
				'is-unread-message': hasUnreadMessages,
				[ `is-${ supportInteraction?.status }` ]: supportInteraction?.status,
			} ) }
		>
			<div
				className={ clsx( 'help-center-support-chat__conversation-avatar', {
					'has-unread-messages': hasUnreadMessages,
				} ) }
			>
				{ renderAvatar() }

				{ hasUnreadMessages && (
					<div className="help-center-support-chat__conversation-badge">
						+{ numberOfUnreadMessages }
					</div>
				) }
			</div>
			<div className="help-center-support-chat__conversation-information">
				<div className="help-center-support-chat__conversation-information-message">
					{ messageText || altText }
				</div>
				<div className="help-center-support-chat__conversation-sub-information">
					<span className="help-center-support-chat__conversation-information-name">
						{ messageDisplayName }
					</span>
					<Icon
						size={ 2 }
						icon={
							<svg
								width="2"
								height="2"
								viewBox="0 0 2 2"
								fill="none"
								xmlns="http://www.w3.org/2000/svg"
							>
								<circle cx="1" cy="1" r="1" fill="#787C82" />
							</svg>
						}
					/>
					<span className="help-center-support-chat__conversation-information-time">
						<TimeSince date={ receivedDateISO } dateFormat="lll" />
					</span>
				</div>
			</div>
			<div className="help-center-support-chat__open-conversation">
				<Icon icon={ chevronRight } size={ 24 } />
			</div>
		</Link>
	);
};