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We loved it!!! |
We will be back to this place! |
The service and services offered are exceptional. |
We got massages and our daughter got a mani/pedi! |
Nyungwe Hill Top View Lodge - (I give this 5 stars even though it is a 3 star) This was tied as the BEST and an excellent lodge to stay at. |
The two receptionists, Allen and Hortense, could not have been more helpful and sweet! |
We just loved them!! |
The best service we have ever had at any lodging ever in our lives (and we've traveled a lot). |
They both went 'above and beyond', to make our stay as perfect as possible. |
When we arrived late on our first night, Allen asked for our PCR Covid test. |
We did not know that was required for primate viewing. |
The airport only offered Antigen test, and we were unaware that primate viewing required PCR testing ) Allen and Steven spoke about this and came up with a plan. |
Allen called a local Doctor to come out late at night (at 9PM) to test us. |
This is exceptional service which we had never experienced in our lifetimes. |
Because of Allen's phone call, we were able to see the chimps the next morning as planned. |
Hortense was also outstanding and incredibly helpful and kind. |
Their attention to detail was remarkable. |
They work long hours (78/wk) and are always happy, upbeat and smiling! |
Both Allen and Hortense felt like family....in fact we are now facebook friends and hope to stay in contact with them. |
Very professional, caring, helpful and sweet. |
I cannot say enough great things about our stay there. |
We will be back. |
If there was one thing that was slightly off was the fact that we had to wait so long for our meals to be made when all we wanted to do was go to our rooms. |
But saying that sounds so selfish because everything was made to order, so its 100% fresh. |
Everything was delicious, so I am reluctant to even mention it. |
That said, it was wonderful to have buffet dinners. |
That was PERFECT! |
Other great touches were boot cleaning, fires made in room every night, and hot water bottles in our beds. |
The views were outstanding as well. |
Great great place! |
I can't say enough about this place!!!!! |
Moses, I hope that you can personally call Allen and Hortense to personally thank them for their outstanding service! |
Staying here was a highlight of our trip! |
Truly a highlight! |
We loved loved loved this place. |
The best personal attention we have ever received from a hotel/lodge in our lives! |
We've never ever been treated better....EVER!! |
Gorilla Solutions Lodge - (I give this 4.5 stars because of the outstanding service, even though it is a 3 star). |
We loved this place because of Gilbert and Innocent. |
These men were so hospitable, so kind, so sweet, so accommodating. |
We just loved them!! |
We were the only guests at the entire hotel, and apparently they do not get many guests ever. |
Let me say, the hotel needs to be updated, but the 2 men that I have mentioned made up for this. |
My 26 year old daughter actually cried at how kind these men were. |
If that does not say everything in a nutshell. |
Crying because of how sweet Gilbert and Innocent were (we felt so badly that we were their only guests and that they were sooooo sweet and kind to us). |
She said that she will stay here next time just to give them the business. |
They made our hearts full and I wish them nothing but the best because they are the best. |
We have never met nicer people in our lives as we did at Gorilla Solutions and also the Nyungwe Hill Top View Lodge! |
We had friends stop by Gorilla Solutions just before our dinner arrived. |
They were in town for the big Ellen Degeneres Campus ribbon cutting ceremony. |
Gilbert and Innocent were so gracious to them and delayed our meal for hours for us so that we could talk to our friends (our friends had already eaten). |
This must have been so inconvenient for them but they never said anything and just smiled and accepted our guests kindly. |
The dinner hours were over and our friends were still there and Gilbert and Innocent were as gracious as could be. |
They should have been done work but happily stayed on. |
By the way, the food here was excellent. |
So fresh!!!! |
Fires were made for us by our meal table. |
It was so interesting to see that they actually RAN back and forth from the kitchen to our meal table......which endeared them more to us even more, if that is possible. |
Moses, I hope that you can call Gilbert and Innocent and convey our appreciation of their kindness and graciousness. |
We are so glad that we stayed here. |
etc: E-Bis restaurant - (we gave it 5 stars) excellent! |
The best beef my husband has had in his life. |
Great place to stop on the drive from Kigali to Nyungwe. |
I ordered rice and beans (because I miss it) which was not on the menu and it was my best meal of the trip! |
Murambi Genocide Memorial - (I gave it 5 stars) I would have preferred to skip the Kigali Genocide Memorial and much preferred to go here instead. |
Murambi was truly 1000% more informative than the Kigali. |
Our guide, Peter, was so knowledgeable. |
He had witnessed the genocide as a young boy, so this was especially emotional for me. |
Once again, most people do not visit this memorial, and I would urge you to try to incorporate this place into your itinerary if tourists are going to Nyungwe....it's on the way! |
The campus is huge, and it is beautiful. |
When my daughter signed the book, it looked like there have not been visitors for quite some time, and that is a real shame. |
Please research and read about this place, I don't want to go into detail, but know that it is a more important place to visit. |
Very emotional but important. |
Moses, perhaps you can add this to the itinerary for future guests, or give them an option. |
Nyungwe Forest National Park - (I gave this 5 stars) one of the most beautiful areas/parks that I have ever seen. |
We loved loved loved it here. |
Southern Rwanda is definitely a gem. |
I don't know why more people don't head here, its STUNNING and WILD!! |
The wildlife (chimps, colobus etc) landscapes and picturesque panoramas were amazing! |
Chimpanzee Trek - Guides, trackers and porters were excellent. |
Deborah was our outstanding guide. |
My porter was Leon, he was great. |
But the VIP of the day was a porter named Irene. |
She carried my husbands heavy camera bag without complaint and with a big smile all day. |
My daughter did not get a porter but Irene happily helped my daughter the entire trek...AND carried her camera bag! |
Irene was the best porter we had the entire trip. |
Leon too, for me! |
We could not have done it without them. |
Irene Irene Irene!!!!!!!! |
She's the BEST! |
The trek was hard for me (the hardest of our trip) but Leon stayed with me and helped me after we broke from the group because I was slow. |
One of the trackers stayed with me too. |
Deborah was an excellent guide who urged me on after I wanted to turn back. |
Know that this is a hard trek (the hardest of our trip) and our porters held our hands......it was hard! |
Gisakura Tea Plantation and Factory Tour and tea tasking - (I gave this 5 stars) EXCELLENT EXCELLENT EXCELLENT!! |
Steven recommended this as an add-on option and it was a highlight of our trip. |
We are so happy that we did this informative tour. |
Obed was our tour guide (Steven called him ahead of time +250 788 908 386) and was an EXCELLENT guide! |
I cannot say enough great things about this tour. |
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