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which were administered through a centralized learning management platform.
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We also invest in accelerating the development and readiness of our high potential enterprise talent, from vice presidents to managers and rising sales professionals.
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In North America, development programs such as Amplify, Accelerate, Ignite, and our Sales Leader Development Program include experiential learning, executive exposure, classroom training, coaching and leadership assessments centered around the themes of Grow Yourself, Grow Your Talent and Grow the Business.
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These courses offer support for the careers of future leaders and the teams in their respective organizations.
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Employee Opinion Survey Our Employee Opinion Survey (EOS) measures employee engagement annually.
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EOS helps inform what we’re doing well so that we can keep doing it, while also informing us of how we can improve to make McKesson the best place to work in healthcare.
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In FYnine-point increase in engagement — the largest year-over-year increase since FY17.
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Four dimensions increased by nine or more points from FYinclusion and senior leadership leading the way.
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Manager Quality Survey The Manager Quality Survey (MQS) is a new annual survey which serves as an opportunity to help people leaders grow professionally and build valuable leadership skills that create a positive, productive and inclusive workplace at McKesson.
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In FYof managers and employees in preparation for an enterprise launch in FY22.
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Select employees provided confidential feedback around manager effectiveness and behaviors to help contribute to their leader’s development.
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Leaders who received feedback were encouraged to develop annual Individual Development Plans, address concerns and improve processes based on feedback from their team.
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COVID- Many of our employees are on the frontlines playing a critical role in helping to ensure healthcare supplies and medicines are available for healthcare workers and patients who need them.
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We have undertaken multiple measures to promote safety in our facilities, including placing hand sanitizer and sanitizing wipes throughout the workplace; reinforcing the practice of social distancing in our distribution centers; making face masks available to essential onsite employees and instituting a global mandatory work from home policy for those employees who are able to perform their work responsibilities remotely.
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We also offered additional support for employees during the pandemic.
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We covered certain healthcare costs associated with COVID-employees enrolled in our health plans.
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We also offered free virtual telehealth care visits, which included telephonic mental health visits.
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Union/collective bargaining We are committed to respecting the rights of all McKesson employees.
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Labor laws and practices vary among the countries where we do business, and we are committed to following all applicable labor laws and regulations in those countries, including those governing labor-management relationships.
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Advancing employee wellbeing We offer a wide range of programs to support the physical, mental, financial and social wellbeing of our employees and their families.
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Programs and benefits vary by region and employee status, and can include medical, dental, vision, life, prescription drug and other insurance coverage, as well as retirement savings programs.
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Vitality At McKesson, we value the connection between an employee’s health and wellbeing and their ability to do their best work.
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Employees can earn points for completing a variety of health-related activities that can be tracked and measured in categories such as prevention, physical activity, financial health, healthy mind, online education and philanthropy.
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Employees can also save up to $a year for completing healthy activities on the Vitality platform.
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In addition to savings on medical premiums, employees are also eligible for an annual rebate of up to $weight loss rebate of up to $200 for program fees and associated medicines, and free fitness devices.
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Wellbeing programs McKesson’s holistic wellbeing program provides a wide range of resources to help employees manage the stresses of daily living such as: counseling and relationship support, work-life balance services, Talkspace, myStrength and senior care management.
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Our program also offers resources to help employees care for children with learning, social or behavioral challenges and developmental disabilities, and provides social and emotional learning support to help manage modern challenges at home and at school for all children.
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Scholarship program Established in Scholarship Program offers college scholarships to dependents of McKesson employees.
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Students are selected based on outstanding academic achievement, community service, leadership and financial need, and scholarships are renewable for up to four years.
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One recipient, Tradezha Apkins, is the daughter of an inside sales account manager for Pharmaceutical Solutions and Services at McKesson.
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Operations >Table of Contents | student athlete on the acrobatics and tumbling team.
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The McKesson scholarship has been a consistent source of support during her academic career.
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“When I thought I would not have everything financially figured out, the McKesson scholarship was always a blessing,” says Tradezha.
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Tradezha is now looking toward the next step in her journey: dental school.
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McKesson Taking Care of Our Own Fund McKesson sponsors the Taking Care of Our Own Fund to support our employees during difficult times because we know sometimes employees face unexpected hardships and emergencies.
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Administered by the Emergency Assistance Foundation, the Fund provides financial support to cover expenses incurred as a result of personal hardships, emergencies or unexpected disasters.
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In FYtotaling more than $1.3 million to McKesson employees across the U.S. and Canada.
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Approximately related to the impact of the COVID-19 pandemic.
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A place for cancer survivors and caretakers to connect with others who have similar experiences An initiative first proposed by our CEO, the Cause Network is dedicated to helping employees affected by cancer — whether they face diagnoses themselves or are taking care of family members — by offering valuable support when it’s most needed.
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WELL CERTIFICATIONS The WELL Building Standard (WELL) is a performancebased system for measuring, certifying, and monitoring features in the built environment that impact human health and wellbeing.
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WELL promotes clean air and water, daylight access and safe material use in addition to policies that require organizational transparency, civic engagement and equal access to health services and education.
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Points are earned for achievements in each WELL category, resulting in certification at the Silver, Gold or Platinum level.
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As part of McKesson’s employee health and wellness strategy, we aim to pursue WELL building certification for newly constructed or renovated U.S. offices.
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As part of this goal, McKesson earned WELL vtwo buildings in Scottsdale, Ariz., in November 2020.
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We work to create healthier communities by giving back — both with our money and with our time.
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To further our mission, we provide opportunities that encourage and support employee volunteerism and giving.
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By empowering employees to give back, and sharing our resources, time and talent, we are leading with our capabilities.
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Employee giving and volunteering We provide opportunities that encourage and support employee volunteering and giving to build healthier communities.
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Our programs are built to reflect our focus on Advancing Health Outcomes for All, whether that means celebrating our Community Heroes or responding to emergencies.
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Volunteering was down in FYrestrictions; however, our employees rallied in other ways, specifically when it came to making financial contributions to nonprofit organizations and charities.
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In FYFoundation responded to urgent needs across the U.S. with financial support for select nonprofit organizations.
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To address rising food insecurity during the COVID-Foundation contributed to 13 food banks across the country.
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Additionally, our Trenton, Ontario, and Moncton, New Brunswick, distribution centers donated many items, from hand sanitizer and comfort kits, to shelf-stable food, for local frontline nurses and their communities.
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FitAs a first-time participant, McKesson led the way in the #Fit2BeCancerFree Challenge in support of the American Cancer Society and Canadian Cancer Society.
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Nearly to the challenge and completed 565,578,771 total steps and 255,301 miles for first place.
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In addition, our CEO competed in the CEO Challenge, further demonstrating McKesson’s commitment to advancing cancer care and research.
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Employee giving As a thank you to McKesson employees for giving back, the McKesson Foundation offers a matching gift program, matching contributions to eligible organizations dollar for dollar, up to $employee each year.
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In FYemployees could not support nonprofits in person, they stepped in with financial contributions and pro bono legal services: more than 2,100 employees participated in the matching gifts program, and the McKesson Foundation provided approximately $1.7 million in matching gift contributions.
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In December employees participated in International Giving Tuesday, a global day of generosity that encourages people around the world to give back to their communities and the causes most important to them.
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More than contributing more than $600,000 to nonprofit organizations across the U.S. and Canada.
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The McKesson Foundation offered a one-day match, resulting in more than $1 million in matching grants for contributions made on Giving Tuesday.
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Employees supported a wide range of organizations and issues, with the leading cause being food security.
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Community Heroes Through McKesson Community Heroes, we celebrate employees who make outstanding contributions to their communities and workplaces.
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Employees share stories of how they support the causes that matter most to them (such as environmental awareness, patient health, social justice, or STEM education).
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All applicants have one trait in common: They live by our ICARE shared principles.
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Voting panels in Canada, Europe and the U.S. select honorable mention recipients and finalists.
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In made a meaningful impact through its volunteer and pro bono efforts by supporting a myriad of projects, including participating in the Deferred Action for Childhood Arrivals (DACA) program, working with the Georgia Justice Project’s Criminal Records Program, providing pro bono legal services to a non-profit organization helping to combat the shortage of life-saving drugs for children, and working with Texas organizations supporting the most vulnerable children and families facing homelessness, deep poverty, and foster care resulting from abuse and neglect.
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McKesson Votes McKesson Votes is a nonpartisan program that provides U.S. employees information on important election dates and voter education resources.
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The program is utilized during election years, with an emphasis on civic engagement and empowering employees to make their voices heard.
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McKesson Advocacy Ambassadors Advocacy Ambassadors is a program designed to engage a select group of McKesson employees in our legislative advocacy efforts.
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These ambassadors participate in regularly scheduled webinars, which provide them with information and skills necessary to effectively advocate for McKesson’s public policy priorities.
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The ambassadors also meet with elected officials from both political parties in their home districts.
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In calendar year 88 advocates from 31 states and across McKesson. McKesson Votes is a nonpartisan program that provides U.S. employees information on important election dates and voter education resources.
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Access to care We believe that access to affordable, inclusive care is imperative to an individual’s overall physical, mental and financial health, and yet millions of people do not have access to quality healthcare.
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>Table of Contents | McKesson supports expanding access to highquality, affordable care for all patients, and we share a goal of addressing rising healthcare costs affecting millions of people across the globe.
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For more than products, services and care to help improve health outcomes for our customers, their patients and communities.
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Recognizing the complex societal challenges of the improve care in every setting, we are amplifying our social and environmental actions, moving to do better — for patients and their families, and our employees, communities, business and planet.
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We continue to do our part by investing in provider and patient tools with the aims of driving benefit and cost transparency, providing lower-cost options, and enabling data-driven, shared decision-making between providers and patients.
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We also remain committed to supporting community providers, often a patient’s preferred and lower-cost setting of care.
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In the U.S., in addition to providing localized care to communities, our Health Mart pharmacies are often in socially vulnerable markets, providing care in areas where there are fewer options.
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US Oncology Network physician practices provide specialty care, clinical trial opportunities and support to patients with cancer across the country.
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In Canada, our specialty patient programs help provide patients with rare or complex diseases access to comprehensive support as they navigate the different aspects of their care.
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Biologics by McKesson, an independent specialty pharmacy specializing in cancer and rare disease areas, simplifies access to therapies and delivers personalized clinical care that helps patients understand how to take their medication, manage side effects and achieve the best possible outcomes.
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We also provide benefits investigation, assist with prior authorizations, and help patients find financial assistance so they can afford their treatment.
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We are committed to building on our strong foundation of capabilities and actions, as well as our impact-driven culture, to further address barriers impacting access to care.
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By leveraging our networks of pharmacies and healthcare providers; globe-spanning distribution and logistical systems; prescription technology solutions; partnerships with hospitals, physicians, pharmacies and health systems; and relationships with key stakeholders both public and private, we will amplify our commitments and disclosure on social and environmental issues that are meaningful to our enterprise and stakeholders.
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An example of that innovation is our technologydriven patient support solution, AMP: Access for More Patients®.
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AMP, from CoverMyMeds, transforms how patients access, afford and adhere to their medications.
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Designed to automate access to therapy for patients on specialty medications for complex and chronic diseases, AMP combines the fully automated technology platform and established provider network of CoverMyMeds with our deep specialty drug expertise.
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Designed to support a spectrum of brands and therapies, we help customers who are looking to enhance patient adherence or broaden patient engagement.
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Innovative specialty therapies designed to treat complex and chronic diseases have led to remarkable outcomes for patients.
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the American Association of Retired Persons, for a single specialty drug, a more intricate prescribing process is typical, creating delays for patients in starting their medication.
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As previously published in CoverMyMeds Medication Access Report, while the high cost of specialty medications can feel like a staggering barrier, simply accessing therapy can prove even more difficult.
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Kathy R., a patient living with multiple sclerosis (MS), said the stress of juggling multiple provider visits and test results to manage her MS can trigger cognitive fog or “cog fog,” a momentary loss in mental clarity.
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“I have had full-on ‘cog fog’ flares after having to deal with this stuff,” Kathy said.
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“It’s too much to ask a patient to have to do, and it has affected my health.
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Through AMP, providers enroll patients into biopharma-sponsored access and support programs at the point of prescribing, helping millions of patients access their specialty medications in less than half the time of conventional methods such as traditional hub programs.
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goggles, and hand sanitizer A healthcare gap was promptly bridged by McKesson Canada’s affiliated infusion business, INVIVA, by fast-tracking the establishment of an INVIVA infusion clinic in Halifax, Nova Scotia, in response to concerns from physicians about their patients’ risk of contracting COVID-19 while travelling to hospitals for critical infusion care.
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Combatting opioid misuse McKesson is steadfast in our effort to help communities combat opioid misuse, in part with a $independent Foundation for Opioid Response Efforts (FORE®), a 501(c)(3) nonprofit, grantmaking foundation dedicated to combating the opioid crisis in the United States.
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FORE’s vision is to inspire and accelerate action to end the opioid epidemic with patients at the center.
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