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<agent_start> Hi! <agent_end> <agent_start> How can I help you? <agent_end> <customer_start> Hi! I need to return an item, can you help me with that? <customer_end> <agent_start> sure, may I have your name please? <agent_end> <customer_start> Crystal Minh <customer_end> <agent_start> thanks, may I ask the reason for the return? <agent_end> <customer_start> I got the wrong size. <customer_end> <agent_start> ok, may I have your username, email address and order ID please? <agent_end> <customer_start> Username: cminh730 <customer_end> <customer_start> cminh730@email.com <customer_end> <customer_start> Order ID: 3348917502 <customer_end> <agent_start> thanks so much! What is your membership level Crystal? <agent_end> <customer_start> I'm a bronze <customer_end> <agent_start> ok, was the purchase made in the last 90 days? <agent_end> <customer_start> No, I bought it in November. <customer_end> <agent_start> ok, unfortunately because it has been more than 90 days we cannot accept the return. Would there be anything else I can help you with? <agent_end> <customer_start> What if I ask really, really nicely? <customer_end> <agent_start> I can escalate to my manager if you'd like <agent_end> <agent_start> I'd just need your phone number. <agent_end> <customer_start> (977) 625-2661 <customer_end> <customer_start> I'll look forward to hearing from them. <customer_end> <customer_start> Thanks for trying to help. <customer_end> <agent_start> OK, I have let my manager know, they will give you a call. Sorry I couldn't be of more assistance! <agent_end> <agent_start> Have a great night! <agent_end> <customer_start> That's it. Take care. <customer_end>
<agent_start> good afternoon, how can I help you? <agent_end> <customer_start> just wanted to check on the status of a refund <customer_end> <agent_start> sure, would you give me your full name or account ID <agent_end> <customer_start> Alessandro Phoenix <customer_end> <customer_start> aphoenix939 <customer_end> <agent_start> additional to this you would give me the order ID and email <agent_end> <agent_start> please <agent_end> <customer_start> 7916676427 <customer_end> <customer_start> aphoenix939@email.com <customer_end> <customer_start> no worries <customer_end> <agent_start> everything in order, soon I will indicate the status of your refund. <agent_end> <customer_start> great <customer_end> <customer_start> let me know <customer_end> <agent_start> It is currently in progress and the payment method with which it is being processed is online towards your credit card. <agent_end> <customer_start> how much long till it is refunded <customer_end> <agent_start> less than a week <agent_end> <customer_start> great thanks for your help <customer_end> <agent_start> a pleasure to help you <agent_end> <agent_start> have a nice day <agent_end>
<customer_start> HEY HO! <customer_end> <agent_start> good afternoon, how can I help you? <agent_end> <customer_start> I've got a promo code and I want to know when they expire. <customer_end> <customer_start> I'd like to use it to buy some hats for my cat. <customer_end> <agent_start> sure! let me check that. <agent_end> <agent_start> one moment please <agent_end> <customer_start> Some people think it's funny to put hats on cats...I do not feel that way. <customer_end> <agent_start> cats deserve to look good too <agent_end> <customer_start> exactly! <customer_end> <agent_start> ok, just to verify you already tried to use the code? <agent_end> <customer_start> No, I just want to see how long they last for. <customer_end> <agent_start> Ok, sorry for the doubt and I will answer your question. <agent_end> <agent_start> one moment please <agent_end> <agent_start> Ok, all promo codes expire after 7 days without fail. <agent_end> <customer_start> Perfect. Thanks <customer_end> <agent_start> not problem! a pleasure to help you and your cat too <agent_end> <customer_start> That's all, have a great day! Don't forget to spay or neuter your pet! <customer_end> <agent_start> have a nice day <agent_end> <agent_start> I won't <agent_end>
<agent_start> Welcome to AcmeBrands! How can I help you? <agent_end> <customer_start> Hello, I would like to change my shipping deatails as they have changed recently due to a move <customer_end> <agent_start> I would be happy to help you with that <agent_end> <agent_start> Is there an outstanding order? <agent_end> <agent_start> Or is this just an update to your account? <agent_end> <customer_start> Yes my order id is 4870952797 <customer_end> <agent_start> What is your name please? <agent_end> <customer_start> Crystal Minh <customer_end> <agent_start> What is the shipping status of the order? <agent_end> <customer_start> In Transit <customer_end> <agent_start> Next I need to validate your purchase. I will need your username and email. <agent_end> <customer_start> cminh948, cminh948@email.com <customer_end> <agent_start> thank you <agent_end> <agent_start> and the new address please? <agent_end> <customer_start> 9756 Primrose Street Newark, MI 85971 <customer_end> <agent_start> All taken care of! <agent_end> <agent_start> Is there anything else today? <agent_end> <customer_start> Thank you that is all <customer_end> <agent_start> Have a great one! <agent_end>
<agent_start> Hello, how can i help you <agent_end> <customer_start> Hello. I have a really cool party coming up. And I need some new clothes ASAP. I am thinking of ordering them to come by overnight shipping <customer_end> <customer_start> Do you know how much that costs? <customer_end> <agent_start> You want to know how much overnight shipping is, correct? <agent_end> <customer_start> yes <customer_end> <customer_start> like how much it costs <customer_end> <customer_start> I imagine that there is an extra fee <customer_end> <customer_start> i want these clothes quickly <customer_end> <customer_start> but I can't afford to pay too much <customer_end> <agent_start> The rate is for 39.99 for items 5 lbs or less. And 54.99 for items of 10 lbs or lesss and 69.99 for items over that. <agent_end> <customer_start> oh wow <customer_end> <customer_start> that's kind of expensive <customer_end> <agent_start> Yes it is expensive. <agent_end> <customer_start> okay, well that's good to know <customer_end> <agent_start> But they will come fast. <agent_end> <agent_start> Do you need anymore help? <agent_end> <customer_start> maybe I will just wear some old clothes to the party <customer_end> <customer_start> no, that's it <customer_end> <agent_start> Okay have a great day! <agent_end> <customer_start> i just needed to know about the shipping <customer_end>
<agent_start> hello! How can I help you today? <agent_end> <customer_start> I want an extension for my shopping service. <customer_end> <customer_start> I need more time to get the money. <customer_end> <agent_start> So you need to postpone payment for your subscription? <agent_end> <customer_start> yes <customer_end> <agent_start> Can I have your full name and account ID please <agent_end> <customer_start> Chloe Zhang <customer_end> <customer_start> F5KCD5QPAW <customer_end> <agent_start> Ok. I pulled up your account. Now I need your order ID please <agent_end> <customer_start> 6820094438 <customer_end> <agent_start> Are you a Gold or Silver member? <agent_end> <customer_start> silver <customer_end> <agent_start> I can only extend your payment by one day. <agent_end> <customer_start> Okay <customer_end> <agent_start> Ok. Your extension is now reflected on your account. <agent_end> <agent_start> Is there anything else I can help you with today? <agent_end> <customer_start> no <customer_end> <agent_start> I hope you have a great day! <agent_end>
<agent_start> Hello how can I help you today? <agent_end> <customer_start> Hello, I am trying to check the status of my order but I forgot my username and can't log in, can you help me with this? <customer_end> <agent_start> Alright, so you just need help recovering your username then? <agent_end> <customer_start> Exactly, thank you <customer_end> <agent_start> Can I start with your full name or account ID? <agent_end> <customer_start> Alessandro Phoenix <customer_end> <agent_start> Alright the account is pulled up, can I also have 2 of the 3: zip code, phone number, email address? <agent_end> <customer_start> Sure it's 33186 and phone is 116-048-7515 <customer_end> <agent_start> Alright do you happen to have that email address? <agent_end> <customer_start> alessandrop146@email.com <customer_end> <agent_start> There we go, the phone number was giving errors on my end. thanks for that <agent_end> <customer_start> No problem <customer_end> <agent_start> your username is aphoenix1 <agent_end> <agent_start> was there anything else I could help with? <agent_end> <customer_start> Thank you so much, have a good day <customer_end> <agent_start> great have a good day <agent_end>
<customer_start> Hello <customer_end> <agent_start> Hello! How can I help you today? <agent_end> <customer_start> I am trying to buy a pair of boots but they aren't getting added to my cart. <customer_end> <agent_start> Okay, I should be able to help you with that. One moment please... <agent_end> <agent_start> Can I get your name and account number first, please? <agent_end> <customer_start> Joseph Banter, I don't have my account number but my username is josephb9 <customer_end> <agent_start> Okay, that's fine. Can you tell me the name of the product you had trouble with? <agent_end> <customer_start> Calvin Klein boots <customer_end> <agent_start> I'm sorry, Joseph. Please stay with me here... <agent_end> <customer_start> No problem <customer_end> <agent_start> Can I have you try refreshing the page, and then trying to put the boots in the cart again? <agent_end> <customer_start> Sure, one moment <customer_end> <customer_start> That didn't work, sorry <customer_end> <agent_start> Alright. How about if you try logging out of your account, and then back in. <agent_end> <customer_start> Ok, let's try <customer_end> <customer_start> That seemed to do the trick, thank you! <customer_end> <agent_start> Great! Is there anything else I can help you with? <agent_end> <customer_start> That was all, thanks again. <customer_end> <agent_start> Have a great day, Joseph. Goodbye! <agent_end>
<agent_start> Thank you for contacting Acme Brands! How can I help you today? <agent_end> <customer_start> I accidently ordered the wrong item and was wondering if I can change the item <customer_end> <agent_start> I can check to see if we can make the adjust to your order. Can I have your name or account ID? <agent_end> <customer_start> Norman Bouchard <customer_end> <customer_start> Account ID: 4VEJCYVP8U <customer_end> <agent_start> Thank you. You need to both remove an item and add a different item to your order? <agent_end> <customer_start> I think at this point I'd rather just cancel the order <customer_end> <agent_start> Okay. Which is your order ID number? <agent_end> <customer_start> Order ID: 5545781356 <customer_end> <agent_start> What is the shipping status of your order? <agent_end> <customer_start> It says in transit <customer_end> <agent_start> What is your membership level with us? <agent_end> <customer_start> Gold <customer_end> <agent_start> Since the order has already shipped, I'm unable to cancel to order. However, I'll be able to refund you right away. Once the shipment arrives, you'll need to contact us for a return shipping label. <agent_end> <customer_start> Ok, that sounds good <customer_end> <customer_start> thank you <customer_end> <agent_start> You're welcome. What was the cost of your order? <agent_end> <customer_start> $54 <customer_end> <customer_start> Thanks for the help <customer_end> <customer_start> thats all i needed <customer_end> <agent_start> I've refunded your account $54. Is there anything else I can help you with? <agent_end> <customer_start> No, thanks again <customer_end> <agent_start> Alright, well enjoy your day! <agent_end>
<agent_start> Thank you for contacting Acme. How may I help you today? <agent_end> <customer_start> I would like to confirm my address is correct on my order. Am I able to do that with you? <customer_end> <agent_start> Certainly, I can help you with that <agent_end> <agent_start> I'll just need to take a look at your account, may I ask your full name to begin with? <agent_end> <customer_start> Great! What do you need from me? <customer_end> <customer_start> Crystal Minh <customer_end> <agent_start> Okay, I can see your account now <agent_end> <agent_start> and to get your order details, may I ask your username, email address, and order ID? <agent_end> <customer_start> Great! <customer_end> <customer_start> username: crystalm914 <customer_end> <customer_start> email: crystalm914@email.com <customer_end> <customer_start> order ID 7237754671 <customer_end> <agent_start> I can see your order details, it looks like the order was placed and meant to be shipped to an address at 221B Baker Street in New York City, is this correct? <agent_end> <customer_start> That is the wrong address. <customer_end> <agent_start> Oh, I'm sorry to hear that, but I should be able to update your information <agent_end> <customer_start> Great! <customer_end> <customer_start> The correct address is: 7370 1st Ave, Newark, MI 79177 <customer_end> <agent_start> do you know the status of your order? Is it "Order Received", "In Transit", "Out for Delivery" or "Delivered" <agent_end> <customer_start> It says "In Transit <customer_end> <agent_start> Okay, I can update your address in our systems. <agent_end> <customer_start> Great Thank you <customer_end> <agent_start> Okay, your order will now be shipped to your address in Newark <agent_end> <customer_start> Great Thanks <customer_end> <agent_start> Is there anything else I can help you with today? <agent_end> <agent_start> Oops, I hope I didn't lose you there. But it looks like everything is taken care of, so have a great day, Ms Minh <agent_end>
<customer_start> Hi, is this jacket dry clean only? <customer_end> <agent_start> Hello, it is not dry clean only. We use high quality fabric in our materials, so you can wash and dry them in a typical washer and dryer! <agent_end> <customer_start> Great! It is a little inconvenient when one is not machine washable. <customer_end> <agent_start> I highly agree! Especially with everything happening right now, you may not even be able to find one that is open! <agent_end> <agent_start> Anyway, is there anything else I can help you with? <agent_end> <customer_start> Do they come in different colors <customer_end> <agent_start> Hello, I would have to direct you to our website, as our stock is very dynamic. If you do not see the color you like, I suggest checking back at the end of the month, when we refill the stock <agent_end> <customer_start> That's alright. I actually want it in red if you have it. But if not, I'll get this. <customer_end> <agent_start> That sounds great! Is there anything else I can help you with? <agent_end> <customer_start> this is good. thank you <customer_end> <agent_start> Have a great day! <agent_end>
<agent_start> Hello, how can I help you today? <agent_end> <customer_start> Hi! my credit card keeps getting rejected <customer_end> <agent_start> Okay, let me see what I can do to help. <agent_end> <customer_start> ok <customer_end> <agent_start> Can I ask one quick question first. What's the expiration date on your card? <agent_end> <customer_start> 5/21 <customer_end> <agent_start> Okay, and just to be sure can you try entering your card information again just to be sure? <agent_end> <customer_start> ok <customer_end> <customer_start> oh that worked. I must have entered a number or something wrong <customer_end> <agent_start> No worries, is there anything else I can do for you? <agent_end> <customer_start> no thank you <customer_end> <agent_start> Then have a nice day! <agent_end>
<customer_start> Do you have my shipping address as 2311 1st Ave San Mateo, NY 60315 <customer_end> <agent_start> Hi what can I do for you? <agent_end> <agent_start> I can look into that <agent_end> <agent_start> Can I have your name please? <agent_end> <customer_start> Joseph Banter <customer_end> <agent_start> So I cannot see your address on file <agent_end> <agent_start> DId you feel there was a mistake or did you recently move and need to change it? <agent_end> <customer_start> I didn't move got an email stating it was being shipped somewhere else <customer_end> <agent_start> Do you know the shipping status of that item? <agent_end> <customer_start> says delivered <customer_end> <customer_start> but I have not received it <customer_end> <agent_start> Okay, can I have yoru username, email address, and order ID? <agent_end> <customer_start> josephb7@email.com <customer_end> <customer_start> 6365028111 <customer_end> <customer_start> josephb7 <customer_end> <agent_start> And the address you gave me in the beginning, is the correct one? <agent_end> <customer_start> yes <customer_end> <agent_start> Okay your order has been updated and a new package will be shipped out to the correct address. <agent_end> <customer_start> ok ty <customer_end> <agent_start> I am sorry about the mix up. <agent_end> <agent_start> Is there anything else I can do fo ryou? <agent_end> <customer_start> where has it been shipped to <customer_end> <agent_start> 2311 1st Ave San Mateo, NY 60315 <agent_end> <customer_start> ok <customer_end> <customer_start> ty <customer_end> <customer_start> good bye <customer_end> <agent_start> Have a nice day <agent_end> <customer_start> u too <customer_end>
<agent_start> Hi! How may I help you today? <agent_end> <customer_start> Yes. I really want to pick up a gift for a colleague on the way to work. How early does your local store open? <customer_end> <agent_start> Let me look that up for you. One moment <agent_end> <agent_start> Most of our stores are open from 8am to 11pm and you can always shop online 24/7 <agent_end> <customer_start> Can you confirm the store in Monterey opens at 8am? I want to bring the gift in tomorrow. <customer_end> <agent_start> Yes it does <agent_end> <customer_start> thank you <customer_end> <agent_start> You're Welcome! Can I help with anything else today? <agent_end> <customer_start> No. Just very glad I can pickup a gift. <customer_end> <agent_start> Great! Enjoy the rest of your day <agent_end>
<agent_start> Thank you for contacting AcmeBrands. How can I help today? <agent_end> <customer_start> The website is running terribly slow today. what is going on <customer_end> <agent_start> This is the first I've heard of this issue today, let's see if we can troubleshoot. <agent_end> <agent_start> Can you try logging out of your account and logging back in? <agent_end> <customer_start> let me try that <customer_end> <customer_start> I have tried that and it does not seem to be helping <customer_end> <agent_start> OK, can you try to visit another website and see if that site is slow as well or if it is just our site? <agent_end> <customer_start> let me try that <customer_end> <customer_start> just seems to be your site <customer_end> <agent_start> OK, I will write a report about the slow speeds to send to our Website team to fix. <agent_end> <customer_start> Thank you! <customer_end> <agent_start> Is there anything else I can help with today? <agent_end> <customer_start> no that is it <customer_end> <agent_start> OK, thank you and have a fantastic day! <agent_end>
<customer_start> Hi <customer_end> <agent_start> Hi! How can I help you today? <agent_end> <customer_start> I want to check the status of my order, i ordered one item email confirmation said i ordered two <customer_end> <agent_start> No problem, one moment <agent_end> <agent_start> What is your full name or account ID? <agent_end> <customer_start> Sanya Afzal <customer_end> <customer_start> Account ID: EA6AHJN0EC <customer_end> <agent_start> Great, and the order ID? <agent_end> <customer_start> Order ID: 7969620792 <customer_end> <agent_start> According to the system, you only are going to receive one item. The email was an error. <agent_end> <customer_start> All right, thanks for your help <customer_end> <agent_start> Is there anything else I can do for you today? <agent_end> <customer_start> No, that is all, thank you <customer_end> <agent_start> Great, have a good day! <agent_end>
<agent_start> Good afternoon, how can I help you? <agent_end> <agent_start> Sir, are you there? <agent_end> <customer_start> Hi, i had a return but you guys never refunded me and the account says my return is complete <customer_end> <agent_start> I see, one moment please <agent_end> <customer_start> Ok <customer_end> <agent_start> ok, sorry for the delay <agent_end> <customer_start> Its fine <customer_end> <agent_start> would you give me your full name or account ID. <agent_end> <customer_start> David Williams <customer_end> <agent_start> Now could you give me your username, email and order ID <agent_end> <agent_start> please <agent_end> <customer_start> Username: davidwilliams952 <customer_end> <customer_start> davidwilliams952@email.com <customer_end> <customer_start> 0043600739 <customer_end> <agent_start> Ok everything in order, Mr. David how long ago did you do the refund? <agent_end> <customer_start> 2 weeks <customer_end> <agent_start> Ok, I'm sorry you waited so long Mr. David. <agent_end> <agent_start> We will resolve the situation now. <agent_end> <customer_start> Ok great <customer_end> <customer_start> Its ok <customer_end> <agent_start> all set Mr. David <agent_end> <customer_start> Ok gteat thanks so much! <customer_end> <customer_start> Great <customer_end> <agent_start> again sorry for the inconvenience. <agent_end> <agent_start> have a nice day! <agent_end> <customer_start> No proble. You too <customer_end> <agent_start> With this you already have your credit back. <agent_end> <agent_start> bye! <agent_end> <customer_start> Bye <customer_end>
<agent_start> Welcome <agent_end> <customer_start> hi, i am trying to find out more about guess jeans you have for $49 <customer_end> <customer_start> i need to know how much is would cost to have them tailored <customer_end> <agent_start> Ok. Give me a moment to find the information <agent_end> <customer_start> ok no problem <customer_end> <agent_start> This depends on your membership level. Tailoring is free for bronze, silver or gold members. Tailoring is also free for guests if you have bought at least 3 pairs of jeans and have their receipts. <agent_end> <customer_start> i am bronze <customer_end> <agent_start> Otherwise tailoring is $15 per pair and it comes with free consultation <agent_end> <customer_start> that will be perfect <customer_end> <customer_start> i am happy to hear they are free thank you <customer_end> <agent_start> Since you are a bronze member. Tailoring is free for you <agent_end> <agent_start> Would that be all for today? <agent_end> <customer_start> yes thats it thank you <customer_end>
<agent_start> good afternoon, how can I help you? <agent_end> <customer_start> Hello <customer_end> <customer_start> I want to know the status of my subscription if its still active <customer_end> <agent_start> sure, one moment please <agent_end> <agent_start> could you give me your full name or account ID <agent_end> <customer_start> Chloe Zhang <customer_end> <customer_start> Account ID: MT8TRG2TGI <customer_end> <agent_start> additional to this would give me the order ID <agent_end> <customer_start> Order ID is 7470634585 <customer_end> <agent_start> ok everything in order, let me check with the system <agent_end> <agent_start> Ok, your account is currently active. <agent_end> <agent_start> I will also send you a link with information relevant to this topic. <agent_end> <customer_start> Thanks <customer_end> <agent_start> a pleasure to help you <agent_end> <agent_start> have a nice day <agent_end>
<customer_start> hi i would like to return an item <customer_end> <agent_start> Okay, I can help you with that. May I have your full name? <agent_end> <customer_start> Joyce Wu <customer_end> <agent_start> Is there a problem with the item you would like to return? <agent_end> <customer_start> i ordered the wrong size <customer_end> <agent_start> May I get your username, email address, and order ID in order to validate your purchase? <agent_end> <customer_start> joycewu5 joycewu5@email.com 2415811437 <customer_end> <agent_start> Thanks! Now, what is your membership level? <agent_end> <customer_start> Silver <customer_end> <agent_start> When did you purchase the item? <agent_end> <customer_start> 2020-03-06 <customer_end> <agent_start> Great! You're well within the return time range. In order to process your return, may I have your full address? <agent_end> <customer_start> 2481 Kennedy St Monterey, WA 97444 <customer_end> <agent_start> Thank you. Would you like to process your return via mail, in store, or at a drop off center? <agent_end> <customer_start> in store please <customer_end> <agent_start> No problem. The store is ready to receive your return. Is there anything else I can do for you? <agent_end> <customer_start> thats everything thank you <customer_end> <agent_start> You're welcome! Have a nice day. <agent_end>
<customer_start> Hi! I am trying to login to my account to look at a past order. However, I forgot my password and can't get in. <customer_end> <customer_start> hello?? <customer_end> <customer_start> is anyone there???? <customer_end> <agent_start> Hello are you still there? <agent_end> <customer_start> yes <customer_end> <agent_start> Im so sorry, my internet was acting up. <agent_end> <customer_start> ok... <customer_end> <agent_start> Could I get your full name to access your account please? <agent_end> <customer_start> Chloe Zhang <customer_end> <agent_start> I cannot access your password but I will go ahead and send you the link to reset your password <agent_end> <customer_start> great <customer_end> <agent_start> I will need your pin number to initiate the reset please <agent_end> <customer_start> It is 919182 <customer_end> <agent_start> Thanks. One sec please <agent_end> <customer_start> ok, thank you. <customer_end> <agent_start> Youre welcome. Is there anything else I could do for you today? <agent_end> <customer_start> no, that is all. <customer_end> <customer_start> thanks <customer_end> <agent_start> Awesome. Have a great night! <agent_end>
<agent_start> Thank you for contacting AcmeBrands! How can I help you today? <agent_end> <customer_start> Hi! I'm trying to log in but can't remember my password. <customer_end> <agent_start> I'm sorry you having problems signing in to the website, but I'll be happy to help. Could I have your name and account ID please? <agent_end> <customer_start> My name is Chloe Zhang. I don't have my account ID but I can give you my address or phone number <customer_end> <agent_start> That's okay. I'm sure I can locate your account with you name. One moment please. <agent_end> <agent_start> Do you know your username? <agent_end> <customer_start> No, I can't remember that either. I'm soryr. <customer_end> <customer_start> *sorry <customer_end> <agent_start> That's alright. I'll just need to verify your identity and I'll be happy to provide that to you as well. Could you give me your zip code and phone number? <agent_end> <customer_start> Sure, it's 48281 and (690) 372-1211 <customer_end> <agent_start> Thank you. You're username is czhang1. I won't be able to provide you with your password, but I'll be able to create you a new password. Do you know the PIN number to your account? <agent_end> <customer_start> Yes, the PIN is 597430 <customer_end> <agent_start> You're new password is 453rp2zdmkq. Once you login, you'll be able to change it to a more memorable one that is easier for you. <agent_end> <customer_start> Great, thanks for your help! <customer_end> <agent_start> You're welcome! Is there anything else I can help you with? <agent_end> <customer_start> No thanks, that's all. <customer_end> <agent_start> Great! I hope you have a nice day. <agent_end> <customer_start> You too! Bye. <customer_end>
<agent_start> Hi, what can I do for you? <agent_end> <customer_start> Hi, I forgot my password but want to get into my account to check on a order <customer_end> <agent_start> Okay, I can help you reset it. <agent_end> <agent_start> Can I have your name? <agent_end> <customer_start> Crystal Minh <customer_end> <agent_start> Can I have your username? <agent_end> <customer_start> I have my phone number.. I forgot my username too <customer_end> <customer_start> (792) 179-3327 <customer_end> <agent_start> Okay I need to get that first can I have your xzip code and email address <agent_end> <agent_start> Hi are you still there? <agent_end> <customer_start> 82012\ <customer_end> <customer_start> 82012 is my zipcode <customer_end> <agent_start> Your username is cminh1 <agent_end> <customer_start> thank you! I'll try to get into my account to look at my account <customer_end> <agent_start> Hold on I still need to reset your password <agent_end> <customer_start> ok thank you <customer_end> <agent_start> Your new password is gujl6z7swx4 <agent_end> <customer_start> perfect! <customer_end> <agent_start> Is there anything else I can do for you? <agent_end> <customer_start> that is all thank you <customer_end> <agent_start> Have a good day! <agent_end>
<agent_start> Hi, there. How may I help you today? <agent_end> <customer_start> Hello <customer_end> <customer_start> So I signed for a premium membership program and I would like and extension because I dont have the money to pay for it now, is that possible? <customer_end> <agent_start> Okay, I can look into that for you. May I have your full name please? <agent_end> <customer_start> Thanks my name is Sanya Azfal <customer_end> <agent_start> Thank you, Ms. Azfal. May I have your Account ID and order ID? <agent_end> <customer_start> yes of course <customer_end> <customer_start> Account ID: H9EVJOF0GD <customer_end> <customer_start> Order ID: 35541228743 <customer_end> <agent_start> The system is having difficulty verifying your identity. <agent_end> <customer_start> Order ID: 3554122874 <customer_end> <customer_start> sorry seems the ID I entered was wrong <customer_end> <customer_start> Account ID: H9EVJOF0GD <customer_end> <agent_start> Thank you. Can you please spell your first and last name again for me? <agent_end> <customer_start> sure its Sanya Afzal <customer_end> <agent_start> Great! I've verified your identity. <agent_end> <agent_start> Are you a Gold, Silver, or Bronze member? <agent_end> <customer_start> I am a Gold member <customer_end> <agent_start> Okay, our system indicates that you are actually a Silver member. <agent_end> <customer_start> Really? <customer_end> <customer_start> are you sure? <customer_end> <agent_start> The system is going haywire right now. It finally verified that you are a Gold member. Sorry about that! <agent_end> <customer_start> Dont worry about it <customer_end> <customer_start> I understand <customer_end> <agent_start> You can definitely get an extension. <agent_end> <customer_start> great <customer_end> <customer_start> lets do that then <customer_end> <customer_start> those are great news <customer_end> <agent_start> I have extended it for you. I hope things get better for you. Is there anything else I can help you with? <agent_end> <customer_start> no that would be all <customer_end> <customer_start> thanks <customer_end> <agent_start> Have a great day. <agent_end>
<agent_start> Hello. How can i help you today? <agent_end> <customer_start> Hi there. I would like to know if it's possible to have my items gift wrapped? <customer_end> <agent_start> I'd be more than happy to look into that for you give me just one moment <agent_end> <customer_start> okay <customer_end> <agent_start> We do offer gift wrapping but it does cost $4.99 per item <agent_end> <customer_start> Okay and the size of an item doesn't affect the cost right? <customer_end> <agent_start> Correct. It's a flat fee regardless of the size of the item. <agent_end> <customer_start> Oh great. my Bestie's birthday is coming up, that's th reason for my questions. Thanks <customer_end> <agent_start> No problem. is there anything else I can do for you today? <agent_end> <customer_start> No. that's all <customer_end> <agent_start> All right. Well Thanks for reaching out and have a great day! <agent_end>
<agent_start> Hi, thanks for contacting Acme. How can I help you? <agent_end> <customer_start> Hi, I have a question regarding my account <customer_end> <customer_start> I think my membership is going to expire soon and wanted to see what options I have to renew it? <customer_end> <agent_start> Sure, I can find that out for you. Can I get your name please? <agent_end> <customer_start> it's chloe zhang <customer_end> <agent_start> Thanks Chloe. <agent_end> <agent_start> So were you wanting to renew your subscription? <agent_end> <customer_start> yes <customer_end> <agent_start> Or just an inquiry? <agent_end> <customer_start> I wanted to know what kind of options I have to pay for it <customer_end> <agent_start> Sure, give me one moment. <agent_end> <customer_start> ok <customer_end> <agent_start> It looks like you can pay using your credit card. Is that ok? <agent_end> <customer_start> ok <customer_end> <agent_start> Can I get your account and order ID? <agent_end> <customer_start> account is Q4HRVDDMYA <customer_end> <customer_start> Order ID is 7823615817 <customer_end> <agent_start> Ok, so the cost of a year subscription is $99. How much did you want to pay today? <agent_end> <customer_start> I'll pay the full amount but I don't have my credit card with me here. <customer_end> <customer_start> Can I log in later and pay it online? <customer_end> <agent_start> That's not a problem, we can use the credit card number on your account. <agent_end> <customer_start> ok that's cool <customer_end> <agent_start> Alright, your subscription has been renewed. Is there anything else I can help you out with today? <agent_end> <customer_start> no that was it. thanks for your help! <customer_end> <agent_start> Excellent, happy to have been of assistance. Have a fantastic day! <agent_end>
<customer_start> Hello <customer_end> <agent_start> Hi, how can I help you? <agent_end> <customer_start> I have a questions about these jeans on your site. I am a gardener and I do lots of yard work, so if I buy the jeans I might get stains on them at my job. Do you know how to remove a grass stain from the jeans? <customer_end> <customer_start> I am talking about the $69 Guess jeans on your site <customer_end> <agent_start> Okay, let me check on that for you. <agent_end> <agent_start> If you get grass stains on those Guess jeans, just soak a sponge in white vinegar and dab it on the stain. Dry it with paper towels and repeat if you need to. <agent_end> <agent_start> The color can be preserved by reversing the jeans and doing your laundry as usual, with cold water. <agent_end> <customer_start> Oh okay <customer_end> <agent_start> Is there anything else you would like to know? <agent_end> <customer_start> That doesn't sound too difficult. <customer_end> <customer_start> I think I'm going to get the jeans! They will work for my job <customer_end> <customer_start> No, that was it <customer_end> <agent_start> Great, hope your gardening goes well. <agent_end> <customer_start> Thank you! <customer_end> <agent_start> You're welcome, have a nice day. <agent_end>
<agent_start> Hello, thank you for contacting AcmeBrands. <agent_end> <agent_start> How can I help today? <agent_end> <customer_start> hi i would like to check the status of an order i think my payment might have bben wrong <customer_end> <agent_start> Sure, I can help check that for you. <agent_end> <agent_start> Can I have your full name and account ID please? <agent_end> <customer_start> my name is albert sanders and my ID is 2UN7FUKM3V <customer_end> <agent_start> Thank you Albert, can I also have your order ID? <agent_end> <customer_start> 8347130714 <customer_end> <agent_start> And do you have the shipping status of that order? <agent_end> <customer_start> it says out for delivery <customer_end> <agent_start> OK Albert, at this point in the order process I won't be able to change your payment method for this order. <agent_end> <agent_start> I can still update your payment method for future orders though if you would still like? <agent_end> <customer_start> that is ok i will just change it next time i order <customer_end> <agent_start> OK, is there anything else I can help with today? <agent_end> <customer_start> that is all i needed, thank you <customer_end> <agent_start> Thank you, have a great day! <agent_end>
<agent_start> Hello, how can I help you today? <agent_end> <agent_start> Is there anybody there? <agent_end> <customer_start> I need help with a refund <customer_end> <agent_start> Okay, could I get you name please? <agent_end> <customer_start> Allessandro Phoenix <customer_end> <agent_start> Please hold for just a minute. <agent_end> <agent_start> Can I ask the reason for this refund? <agent_end> <agent_start> Are you still there? <agent_end> <customer_start> Yes, the item did not fit correctly. <customer_end> <agent_start> I'm sorry to hear that. <agent_end> <customer_start> It is ok, I just didn't love it <customer_end> <agent_start> Could I have your username, email address and the order ID please? <agent_end> <customer_start> yes <customer_end> <customer_start> alessandrophoenix312@email.com <customer_end> <customer_start> alessandrophoenix312 <customer_end> <customer_start> and 0403933250 <customer_end> <agent_start> Thank you. <agent_end> <agent_start> Okay, what sort of refund method do you prefer? <agent_end> <customer_start> I want it to offset the Michael Kors jacket that I am going to purchase <customer_end> <agent_start> We can add value to your account is that what you'd like? <agent_end> <customer_start> yes <customer_end> <agent_start> Great! I'll just need your account ID. <agent_end> <customer_start> I dont have that <customer_end> <agent_start> Please hold for a moment. <agent_end> <agent_start> Okay, what was the value of the refunded item? <agent_end> <customer_start> 100 <customer_end> <agent_start> Okay, a refund has been issued. <agent_end> <agent_start> Is there anything else I can help with? <agent_end> <customer_start> no that is it <customer_end> <agent_start> Okay, have a nice day. <agent_end>
<agent_start> Hi, how can I help you <agent_end> <customer_start> hi, I'm thinking of buying something but I'm curious about your refund policy <customer_end> <agent_start> Okay what would you like to know about it? <agent_end> <customer_start> what is your refund policy? <customer_end> <agent_start> Refunds are only available for items that have yet to be shipped. They will be issued for any valid purchase with confirmed order ID, customer username, and customer email address. Please make sure that you have this information if requesting a refun <agent_end> <agent_start> Does that answer your question? <agent_end> <agent_start> Hi, are you still there? <agent_end> <customer_start> hi <customer_end> <customer_start> sorry about that <customer_end> <customer_start> okay, that makes sense, thanks <customer_end> <agent_start> Did you need anything else? <agent_end> <customer_start> nope <customer_end> <agent_start> Okay, have a nice day <agent_end>
<agent_start> Hi! How can I help you today? <agent_end> <customer_start> I am looking for a gift & I wondered how much it would cost to get something stitched with a name? <customer_end> <agent_start> I can look that up for you. Can I get your full name? <agent_end> <customer_start> ok but why? does that make a difference to the price? <customer_end> <customer_start> Chloe Zhang <customer_end> <agent_start> No, no difference at all. We just want to make sure we give you the best service possible, Chloe! <agent_end> <agent_start> The pricing will depend upon how many characters are required. <agent_end> <agent_start> It's 30 cents for the first 15 characters. <agent_end> <customer_start> i see. ok <customer_end> <agent_start> 20 cents per character for the next 15. <agent_end> <customer_start> that is all i wanted to know <customer_end> <agent_start> and 10 cents per character after that. <agent_end> <customer_start> that is plenty of characters! <customer_end> <agent_start> It's a great price! Is there anything else I can help with today? <agent_end> <customer_start> nope <customer_end> <customer_start> thx <customer_end> <agent_start> Have a great day Chloe and I hope they love the gift! <agent_end>
<agent_start> Hi, how can I help you today? <agent_end> <customer_start> yes i'm trying to buy something but can't because my credit card keeps getting rejected <customer_end> <agent_start> I'm sorry about that. Let me look into this for you. <agent_end> <agent_start> Is it indicating that your card is invalid? <agent_end> <customer_start> yes <customer_end> <agent_start> Can I have your name please? <agent_end> <customer_start> Crystal Minh <customer_end> <agent_start> Ms. Minh, please try entering the card details just one more time. <agent_end> <customer_start> still doing the same thing <customer_end> <agent_start> Okay, let's have you log out then back into your account to retry. <agent_end> <customer_start> ok, that seemed to work <customer_end> <customer_start> thank you for your help today <customer_end> <agent_start> That's great! <agent_end> <agent_start> Can I assist with anything else? <agent_end> <customer_start> that will be all <customer_end> <agent_start> Have a nice day. <agent_end>
<agent_start> Thank you for shopping with AcmeBrands! How may I help you? <agent_end> <customer_start> How would I get membership? <customer_end> <agent_start> Membership isn't something you can buy up front. You earn a membership by making purchases over time. <agent_end> <agent_start> To earn bronze, you need to spend $500 over a year. For silver, spend $1000 over a year, and for gold, spend $2000 over a year and fill out a brief questionnaire. <agent_end> <agent_start> Does that help? <agent_end> <customer_start> Thanks for the info. <customer_end> <customer_start> yes <customer_end> <agent_start> Okay. Is there anything else I can help you with? <agent_end> <customer_start> That's all for today! <customer_end> <agent_start> Have a wonderful day! <agent_end>
<agent_start> Hi, how may I help you? <agent_end> <customer_start> Hi, I am having issues with the site. Everytime I do a search unrelated items come up. <customer_end> <agent_start> Sorry that's happening <agent_end> <agent_start> First I will write a report so our website team can work on it <agent_end> <customer_start> ok <customer_end> <agent_start> Next, can you try logging out of your account and then logging back in? This can sometimes fix the issue <agent_end> <customer_start> okay. I attempted that and it is still happening. <customer_end> <agent_start> ok. <agent_end> <agent_start> Can you try clearing the cookies from your browser? I can explain how if you need me to. <agent_end> <agent_start> This will often fix it <agent_end> <customer_start> Tried that and that seems to have helped! <customer_end> <agent_start> Great! <agent_end> <agent_start> Can I help with anything else? <agent_end> <customer_start> That is all for today. <customer_end> <agent_start> ok, have a great day <agent_end> <customer_start> you too! <customer_end>
<agent_start> Hello, how can I help you today? <agent_end> <customer_start> Hi. I am checking on my refund? <customer_end> <agent_start> May I have your full name or your account ID? <agent_end> <customer_start> Crystal Minh, I don't know my account ID, but I have on order ID. <customer_end> <customer_start> *an <customer_end> <customer_start> 6730536166 <customer_end> <agent_start> May I have your username and email address? <agent_end> <customer_start> username is cm113775, email is cm113775@email.com <customer_end> <agent_start> Your refund is currently in progress... <agent_end> <customer_start> oh, super! do you know how that refund will be coming back to me? <customer_end> <agent_start> It will be done using your original payment method. <agent_end> <customer_start> okay. thank you! <customer_end> <agent_start> I can change that method for you if you wish. <agent_end> <customer_start> I think I probably used PayPal, so if it comes back that way, that's fine. <customer_end> <agent_start> Ok, is there anything else I can help you with today? <agent_end> <customer_start> No, that's it. Thank you! <customer_end> <agent_start> Have a great day. <agent_end>
<customer_start> when does the sale end <customer_end> <agent_start> sure let me check <agent_end> <agent_start> This year, the annual sale started on January 23rd and ended on January 31st. <agent_end> <customer_start> great thank you <customer_end> <agent_start> Subscribe to our newsletter for the next one! <agent_end> <agent_start> do you have any other questions <agent_end> <customer_start> no thx <customer_end>
<agent_start> Hello, how may I help you? <agent_end> <customer_start> II need a refund because i bought something but i don't want it anymore <customer_end> <customer_start> so i want to refudn it before it ships <customer_end> <agent_start> Okay, I can help with that. Could I have your full name, please? <agent_end> <customer_start> Chloe Zhang <customer_end> <agent_start> Hi, Chloe. Could I also get your username, email, and order ID to pull up the purchase? <agent_end> <customer_start> Username: czhang94 <customer_end> <customer_start> Email Address: czhang94@email.com <customer_end> <customer_start> Order ID: 1553732700 <customer_end> <agent_start> Thanks. How would you like the refund processed? <agent_end> <customer_start> to my oriignal credit card <customer_end> <agent_start> Okay, and what is your account ID? <agent_end> <customer_start> i dont know it <customer_end> <agent_start> Do you know the shipping status of your order? <agent_end> <customer_start> no sorry <customer_end> <customer_start> i dont think it has shipped <customer_end>
<customer_start> Hi <customer_end> <agent_start> how may i help <agent_end> <customer_start> I need to return an item because its the wrong color <customer_end> <agent_start> i see, if i understand, i can help you initiate a wrong color item refund today <agent_end> <agent_start> first i need your full name to pull up the account <agent_end> <customer_start> alessandro phoenix <customer_end> <agent_start> i will need your username, email, and order id to pull up the order <agent_end> <customer_start> ap994189 <customer_end> <customer_start> ap994189@email.com <customer_end> <customer_start> 4973477538 <customer_end> <agent_start> thank you <agent_end> <customer_start> yw <customer_end> <agent_start> and what is your membership level? <agent_end> <customer_start> silver <customer_end> <agent_start> and when was the purchase date? <agent_end> <customer_start> 11/22/19 <customer_end> <agent_start> ok i can initiate a return for you today <agent_end> <customer_start> ok thank you <customer_end> <agent_start> i will need your full adress for the return label <agent_end> <agent_start> also how would you like to return, by mail, store, or drop off? <agent_end> <customer_start> 6496 lincoln ave jacksonville ny 17178 <customer_end> <customer_start> return by mail <customer_end> <agent_start> ok, your return has been processed <agent_end> <agent_start> is there anything else i can do for you? <agent_end> <customer_start> that was all <customer_end> <customer_start> thank you <customer_end> <customer_start> have a nice day <customer_end> <agent_start> have a nice day <agent_end>
<agent_start> Hello, how can I help you? <agent_end> <customer_start> I haven't recieved my package and was hoping to get my order resent <customer_end> <customer_start> I've been waiting for 5 days <customer_end> <agent_start> Okay, could I get your full name, please? <agent_end> <customer_start> Albert Sanders <customer_end> <agent_start> Thanks, Albert. I'll also need your Username, Email, and Order ID. <agent_end> <customer_start> Username: albertsanders187 <customer_end> <customer_start> Email Address: albertsanders187@email.com <customer_end> <customer_start> Order ID: 0258746938 <customer_end> <agent_start> Great, now let me just look up your order here. <agent_end> <agent_start> SOmetimes the package can be marked as delivered by mistake. Please allow a full week (2 days from now) and if it hasn't arrived we can send you a new one. <agent_end> <customer_start> O.k. I'll check back later then. Maybe it will show up. <customer_end> <agent_start> Is there anything else I can do for you? <agent_end> <customer_start> that's all <customer_end> <agent_start> Have a good day! <agent_end> <customer_start> you too <customer_end>
<customer_start> I bought the wrong color shirt, I want to return. <customer_end> <agent_start> No problem, let me check on that for you <agent_end> <agent_start> Can I get your full name or account ID? <agent_end> <customer_start> Norman Bouchard <customer_end> <agent_start> To validate the purchase, can I also get your username, email, and order ID? <agent_end> <customer_start> normanb6,normanb6@email.com,1406989672 <customer_end> <agent_start> What is your membership level? <agent_end> <customer_start> Silver <customer_end> <customer_start> I bought it within last 3 month <customer_end> <agent_start> Perfect! You are eligible to return the item. I will have to provide you with a shipping label, so can I get your full address? <agent_end> <customer_start> 4698 Lexington Ave Monterey, CA 27722 <customer_end> <customer_start> I will drop off at the center. <customer_end> <agent_start> Perfect, I have initiated the return for you. <agent_end> <agent_start> Anything else you need? <agent_end> <customer_start> no <customer_end> <agent_start> Have a great day <agent_end>
<customer_start> hi <customer_end> <agent_start> Hello! How can I help you today? <agent_end> <customer_start> can I use my promo? <customer_end> <agent_start> Let me check for you. <agent_end> <agent_start> Is it not working for you? When did you get it? <agent_end> <customer_start> it was sent to me a week ago in email <customer_end> <agent_start> Typically promo codes are only good for 7 days. But I'll double check. <agent_end> <agent_start> Can I get your full name or account ID please <agent_end> <customer_start> Name: Joseph Banter <customer_end> <agent_start> Thank you Joseph. <agent_end> <agent_start> What is your membership level? <agent_end> <customer_start> Silver <customer_end> <agent_start> Ok. I can issue you a new promo code. <agent_end> <agent_start> It is 5CXUU <agent_end> <agent_start> And it is for 20% off your next purchase. <agent_end> <agent_start> Is there anything else I can help you with today? <agent_end> <customer_start> no, that is all, thank you <customer_end> <agent_start> I hope you have a great day! <agent_end>
<agent_start> How can I help you today? <agent_end> <customer_start> hi, there seems to be a lot of out of stock items <customer_end> <agent_start> Okay, let me see what I can do to help. <agent_end> <agent_start> Can I have your full name? <agent_end> <customer_start> Joseph Banter <customer_end> <agent_start> Okay, I'm going to write up a report for our purchasing department so they know to do a better job. People are buying a lot online right now. <agent_end> <customer_start> Ok thanks I appreciate that <customer_end> <agent_start> Is there anything else I can do for you today? <agent_end> <customer_start> Thats all I need thanks <customer_end> <agent_start> Then have a nice day! <agent_end>
<agent_start> Hello! How may I help you? <agent_end> <customer_start> I have a question about the status of my subscription. I want to know if it's active. <customer_end> <agent_start> Okay. I can help you with that. <agent_end> <customer_start> ok <customer_end> <customer_start> hello? <customer_end> <agent_start> Hello <agent_end> <agent_start> I am sorry. My system lagged. <agent_end> <agent_start> May I have your first and last name or account ID? <agent_end> <customer_start> Rodriguez Domingo <customer_end> <customer_start> Account ID: ZNMHQSNR5A <customer_end> <agent_start> Thank you! <agent_end> <agent_start> May I have your order iD too? <agent_end> <customer_start> Order ID: 6784055291 <customer_end> <agent_start> You subscription is still active. <agent_end> <agent_start> It is due tomorrow. <agent_end> <customer_start> When will this be reflected in my account? <customer_end> <agent_start> Tomorrow. <agent_end> <agent_start> I will send you a link so you can access this information yourself. <agent_end> <customer_start> Nice <customer_end> <agent_start> Do you know your username to log in? <agent_end> <customer_start> Well it isn't listed here so I guess no <customer_end> <agent_start> rdomingo1 <agent_end> <customer_start> Thank you <customer_end> <agent_start> Do you need anything else? <agent_end> <customer_start> That'll do it <customer_end> <customer_start> Thanks again. <customer_end>
<agent_start> Hello, how can I help you today? <agent_end> <customer_start> hey. I forgot my username. <customer_end> <agent_start> Glad to help. May I have your full name please? <agent_end> <customer_start> I'm Albert Sanders <customer_end> <agent_start> thanks Albert. Give me a second. <agent_end> <customer_start> did you find it? <customer_end> <agent_start> Can you please let me know your zip code and phone number to verify your identity? <agent_end> <customer_start> 86227 is the zip <customer_end> <customer_start> 746 914 1482 is the number <customer_end> <agent_start> Can you reconfirm your phone number? <agent_end> <customer_start> (746) 914-1482 <customer_end> <agent_start> Thanks. <agent_end> <agent_start> Your username is asanders1. <agent_end> <customer_start> thats right! thanks man <customer_end> <agent_start> You are welcome. Is there anything else that I can help you with? <agent_end> <customer_start> nope. have a good day! <customer_end> <agent_start> Have a nice day! <agent_end>
<agent_start> Hello, how can I help you? <agent_end> <customer_start> Hey there, I am a Gpld Level member, but I can't log in <customer_end> <customer_start> I guess I forgot my username <customer_end> <agent_start> No problem, can I have your full name? <agent_end> <customer_start> Albert Sanders <customer_end> <agent_start> I will also need two of the following: zip code/phone number/email address <agent_end> <customer_start> 383) 730-0068 <customer_end> <customer_start> 58568 <customer_end> <customer_start> and I guess you can tell which is which, lol <customer_end> <agent_start> Looks like your username is asanders1 <agent_end> <customer_start> duh! forgot the 1, hey, thanks for the help <customer_end> <agent_start> No problem, have a nice day. <agent_end>
<agent_start> Hello, how can I help you? <agent_end> <customer_start> Hi! I can not access my account <customer_end> <agent_start> Alright, let me pull up your info. What is your full name? <agent_end> <customer_start> Chloe Zhang <customer_end> <agent_start> So what appears to be the problem when attempting to pull up your account? <agent_end> <customer_start> My grand baby ate the piece of paper I had my username and password written on <customer_end> <customer_start> I waited for her to poop it out but it was not readable <customer_end> <agent_start> So you have neither piece of info? <agent_end> <agent_start> We will have to start with a username recovery <agent_end> <customer_start> I think my username is czhang11. we can try that <customer_end> <agent_start> sure <agent_end> <agent_start> Alright that does appear to be your correct username <agent_end> <customer_start> Great <customer_end> <agent_start> I can not access your old password, but I can assign you a new one <agent_end> <agent_start> To verify your identity, I need either your PIN or the answer to your security question <agent_end> <customer_start> Zhang12 <customer_end> <agent_start> 740w0oio3rj is your new password <agent_end> <agent_start> Is there anything else I can do for you today? <agent_end> <customer_start> Thank you so much for that. I was able to log in. Nothing else for today <customer_end> <agent_start> No problem. That is good to hear. You have a good rest of your day. <agent_end>
<agent_start> Hi! How can I help you today? <agent_end> <customer_start> Hi, can you please tell me the status of my refund? <customer_end> <agent_start> Sure, I can help you with that. Can I have your full name, username, email address, and order ID, please? <agent_end> <customer_start> Joyce Wu <customer_end> <customer_start> joycewu1 <customer_end> <customer_start> joycewu1@email.com <customer_end> <customer_start> 6049098349 <customer_end> <agent_start> Okay, it looks like your refund is in progress. I see that you initiated the refund through chat yesterday. Usually, it takes a few days for the refund to be complete. <agent_end> <agent_start> Is there anything else I can help you with? <agent_end> <customer_start> That was all, thanks! <customer_end> <agent_start> You're welcome! Have a great day. <agent_end>
<agent_start> Hello! Thank you for contacting us today! How can I help you? <agent_end> <customer_start> I am trying to find out if you have this shirt in medium <customer_end> <agent_start> Sure I can look that up for you. Can I have your name please? <agent_end> <customer_start> Rodriguez Domingo <customer_end> <agent_start> Thank you, Rodridguez. Let me pull the information up about our stock quickly. <agent_end> <agent_start> The shirts we have come in a wide variety of sizes. If the shirt size you are interested in is listed as empty on the website we are currently out of stock. Generally we <agent_end> <agent_start> restock at the second week of every month so you could check again then. <agent_end> <agent_start> Can I help you with any other information today? <agent_end> <customer_start> Nope thats all I need to know thank you <customer_end> <agent_start> Thank you and have a great day! <agent_end>
<agent_start> Hello, how may I help you today? <agent_end> <customer_start> Hi! I was trying to log into my account but I have lost the phone that I use for two-factor authentication. <customer_end> <customer_start> I was hoping you could help me access my account <customer_end> <agent_start> I can certainly help you with that. Can I please have your full name and email address? <agent_end> <customer_start> Sanya Afzal <customer_end> <customer_start> I have the security answer. will that work? <customer_end> <agent_start> Yes <agent_end> <customer_start> Security Answer: Alexander <customer_end> <agent_start> I've sent a reset code to your email address. Please use the code to reset your two-factor authentication, and then you will be able to log-in to your account. <agent_end> <customer_start> Thank you. Appreciate it <customer_end> <agent_start> Also, please consider reading our guide on best practices for security, to keep your account safe. A link to this guide will also be sent to you. <agent_end> <agent_start> Is there anything else I can help you with today? <agent_end> <customer_start> Thats all. Thank you <customer_end> <agent_start> You are welcome. <agent_end> <agent_start> Thank you. Have a great day! <agent_end>
<agent_start> Hello! How can I help you today? <agent_end> <customer_start> Hi i ordered the wrong item <customer_end> <agent_start> Ok. did you already receive the item? <agent_end> <customer_start> Yes its been delivered. Was supposed to be a small but came xxl <customer_end> <agent_start> So you want to return it? <agent_end> <customer_start> Well yea replace for the right one <customer_end> <agent_start> I'm sorry, just trying to understand what you need/want. <agent_end> <customer_start> No problem <customer_end> <agent_start> First I'll need to pull up your account. Can I have your full name or account ID please. <agent_end> <customer_start> Rodriguez Domingo <customer_end> <customer_start> OSJMTAD16Z <customer_end> <agent_start> Thank you Rodriguez! <agent_end> <agent_start> Now I'll need your username, email address, and order ID to Validate your purchase. <agent_end> <customer_start> rodriguezdomingo841 <customer_end> <customer_start> 4056860252 <customer_end> <customer_start> rodriguezdomingo841@email.com <customer_end> <agent_start> Thank you! Can you tell me your membership level please <agent_end> <customer_start> Silver <customer_end> <agent_start> When did you purchase the item? <agent_end> <customer_start> 2019-11-29 <customer_end> <agent_start> Great! I can get you started on processing your return. <agent_end> <customer_start> Awesome thanks <customer_end> <agent_start> Can i have your full address please so I can give you a shipping label that you will need to print out. <agent_end> <customer_start> 861 Circle Drive Baltimore, NY 53721 <customer_end> <agent_start> Now how would you like to return the item? Your options are in store, by mail, or at a drop off center. <agent_end> <customer_start> Mail would be best <customer_end> <agent_start> Ok. Just print out that shipping label, and you are all set. <agent_end> <agent_start> Is there anything else I can help you with today? <agent_end> <customer_start> No thank you <customer_end> <agent_start> I hope you have a great day! <agent_end> <customer_start> You too! <customer_end>
<agent_start> Hello, how may I help you? <agent_end> <customer_start> Hi, I'm having a problem with your pricing. The item I want to buy is way overpriced compared to your competitors. <customer_end> <customer_start> Amazon has these Guess Jeans for nearly half the price! <customer_end> <agent_start> I am sorry to hear that. <agent_end> <agent_start> Could I have your full name or account id? <agent_end> <customer_start> Albert Sanders <customer_end> <agent_start> Could I have your account id and order id to verify your identity? <agent_end> <customer_start> My account ID is DBYATE05IJ and my order ID is 7541381460 <customer_end> <customer_start> Can you match Amazon's price? <customer_end> <agent_start> I am sorry but we cannot change the prices that are posted. <agent_end> <agent_start> Our system changes the prices on the items based on a complicated algorithm. <agent_end> <customer_start> Are you sure there is nothing you can do? I've been a long time customer of you guys! <customer_end> <agent_start> I would like to offer you a discount. <agent_end> <agent_start> Would you like one? <agent_end> <customer_start> Yes, I would <customer_end> <agent_start> Use the following promo code F9C4J <agent_end> <customer_start> Well, I guess it's better than nothing. Thank you for helping <customer_end> <agent_start> to get a %20 discount <agent_end> <agent_start> Can I help you with anything else? <agent_end> <customer_start> Nope, that was it. <customer_end> <agent_start> Have a good day. <agent_end>
<agent_start> AcmeBrands, how may I help you? <agent_end> <customer_start> so I don't have the phone I was authenticated for your site on anymore <customer_end> <customer_start> and I need to get it on my new phone here <customer_end> <agent_start> Let me help you with that. <agent_end> <customer_start> ok <customer_end> <agent_start> Could I have your full name or account id? <agent_end> <customer_start> norman bouchard <customer_end> <agent_start> Could I have your email address? <agent_end> <customer_start> norbouchard93@email.com <customer_end> <agent_start> The two factor authorization will be sent to you email. <agent_end> <customer_start> ok great <customer_end> <agent_start> You should also check the best practices for security on the link that I am sending. <agent_end> <agent_start> Can I help you with anything else? <agent_end> <customer_start> thats it thanks for that <customer_end> <agent_start> Have a good day. <agent_end>
<agent_start> Hello, thank you for contacting AcmeBrands. How can I help you today? <agent_end> <customer_start> Yes, I'd like some more info on the Michael Kors jeans. Can you tell me what sizes they come in? <customer_end> <agent_start> These jeans come in many widths. The insteam is generally the standard 36 inch inseam. <agent_end> <agent_start> Did that help answer your question? <agent_end> <customer_start> can you recommend someting with a smaller inseam, maybe 32 <customer_end> <agent_start> You can try searching the website to see what is in stock. Our jeans are usually restocked at the beginning of each month so that would be the best time to check for the widest availability. <agent_end> <customer_start> Okay, I will take a look and see what is available now. Thanks for your help <customer_end> <agent_start> Certainly, is there anything else I can help with today? <agent_end> <customer_start> yes, can you tell me how often the jeans should be washed? <customer_end> <agent_start> If you are wearing them two or three times a week, you should wash them about once a week to preserve the color. If you are wearing them playing sports or doing something that would soil them more heavily than normal then we would suggest washing th <agent_end> <agent_start> Do you have any other questions? <agent_end> <customer_start> no that is all. Thanks and have a good day <customer_end> <agent_start> Thanks you have a great day as well! <agent_end>
<agent_start> Hello, thank you for contacting AcmeBrands. How can I help today? <agent_end> <customer_start> Hello. <customer_end> <customer_start> I actually wanted to check an order status online but I forgot my username <customer_end> <customer_start> Would you be able to help? <customer_end> <agent_start> Absolutely, can I have your full name or account ID? <agent_end> <customer_start> Yes. <customer_end> <customer_start> Chloe Zhang <customer_end> <agent_start> Thank you Chloe, can I also have your zip code, phone number, or email address? I need 2 of those 3. <agent_end> <customer_start> Yes. <customer_end> <customer_start> My zip code is 83942 <customer_end> <customer_start> Phone number is 482-837-8571 <customer_end> <agent_start> I see that your username is czhang1 <agent_end> <agent_start> Is there anything else I can help with today? <agent_end> <customer_start> No that would be all. <customer_end> <customer_start> Thank you! <customer_end> <agent_start> Great, thank you and have a great day! <agent_end>
<agent_start> Hello, how may I help you today? <agent_end> <customer_start> Hi, I want to make sure everything is okay with my order. <customer_end> <agent_start> Sure, no problem. Can I please have your full name, account ID, and order ID? <agent_end> <customer_start> Alessandro Phoenix <customer_end> <customer_start> GNGHRRLS4H <customer_end> <customer_start> 6073118193 <customer_end> <agent_start> Thank you. <agent_end> <agent_start> Can you please provide me with more details about your question regarding your order? <agent_end> <customer_start> sure. <customer_end> <customer_start> I ordered one item, but the email I got says I ordered two. But I didn't. <customer_end> <agent_start> I am so sorry to hear that. I will do my best to resolve your issue. <agent_end> <agent_start> Please give me one moment. <agent_end> <agent_start> Thank you for your patience. I've reviewed your order and it seems that we made a mistake and sent you an extra item. <agent_end> <agent_start> Can you please tell me the shipping status of the order? <agent_end> <customer_start> oh. <customer_end> <customer_start> It says Delivered. But I haven't checked my mailbox today. <customer_end> <agent_start> Ok, no problem. I've already removed the extra item from your order. Can you please contact us again to start the return process after you've received the package? <agent_end> <customer_start> Yes I sure will. <customer_end> <agent_start> Thank you. I sincerely apologize for the inconvenience. <agent_end> <agent_start> Is there anything else I can help you with today? <agent_end> <customer_start> That's okay. I think that's it. Thank you. <customer_end> <agent_start> Thank you. Have a great day! <agent_end>
<agent_start> Hi. Can I help you with anything today? <agent_end> <customer_start> I would like to return the product. Because It is green not black. <customer_end> <agent_start> So you received your item and the clor is wrong? <agent_end> <agent_start> color <agent_end> <customer_start> Yes <customer_end> <agent_start> Can I get your name and account ID please? <agent_end> <customer_start> My name is Crystal Minh and my account ID is 723U2B2 <customer_end> <agent_start> Thank you Crystal. Can I get your username, email address, and order number please? <agent_end> <customer_start> My username is crystalminh090, my email is crystalminh090@email.com. My order ID is 9321172898 <customer_end> <agent_start> Thank you Crystal. One moment please. <agent_end> <agent_start> Can you tell what membership level you are? <agent_end> <customer_start> It is Bronze <customer_end> <agent_start> Thanks Crystal. When was this purchase made? <agent_end> <customer_start> I think It was around December 10 of last year. <customer_end> <agent_start> Ok that is past our 90 policy. Do you still have the receipt or original package? <agent_end> <customer_start> The item is in original packaging. <customer_end> <agent_start> Great. Since you have that we can process the return. <agent_end> <agent_start> We can do that by mail, in store, or by drop off? <agent_end> <customer_start> I would prefer for drop off. <customer_end> <agent_start> Can I get your address. I will send you a label in case you need to mail it. <agent_end> <customer_start> It is 3283 Circle Drive Monterey, CA 59403 <customer_end> <agent_start> Thanks. Is there anything else I can help you with? <agent_end> <customer_start> Nothing else. <customer_end> <agent_start> Great. Have a nice day. <agent_end>
<agent_start> HI, how can I help you? <agent_end> <customer_start> I want to know the state of my refund <customer_end> <agent_start> Sure, happy to help. Can I start with your name please? <agent_end> <customer_start> Albert Sanders, i want to know that state of my refund because i want to add items to my existing refund. <customer_end> <agent_start> Got it. Ok, let me take a look. <agent_end> <agent_start> Can I please have your username, email, and order ID? <agent_end> <customer_start> Order ID: 5581075586 <customer_end> <customer_start> Username: alberts2 <customer_end> <agent_start> Ok, and what is your email address? <agent_end> <customer_start> Email Address: alberts2@email.com <customer_end> <agent_start> Great. The status is "not started" <agent_end> <agent_start> What is the reason for the new return? <agent_end> <customer_start> My email stating that i have a refund of $100 dollars and i would like to order the Michael kors boots for $64 so i just want to know what would be my refund status when i order the boots <customer_end> <agent_start> Ok I see. So you are wanting to purchase the boots? <agent_end> <customer_start> Im sorry no i would like to get a refund on the boots <customer_end> <agent_start> I see. Of course. Just a moment please <agent_end> <customer_start> ok <customer_end> <agent_start> Great. With the boots refunded, your refund will now be $164. <agent_end> <agent_start> Is there anything else I can do for you? <agent_end> <customer_start> that will be all thank you <customer_end> <agent_start> Great, thank you! <agent_end>
<agent_start> Hello, thank you for contacting AcmeBrands. How can I help you today? <agent_end> <customer_start> Hi, my name's Joyce Wu. I'm a silver member, but I seem to have forgotten my password, can you help me with that? <customer_end> <agent_start> Yes, I can help you reset your password. <agent_end> <agent_start> Can I have your username please, Joyce? <agent_end> <customer_start> oo, sorry, I seem to have lost that, as well <customer_end> <customer_start> I do have an answer written down to a security question, will that help? <customer_end> <agent_start> Not yet - first to recover your username I am going to need 2 of these 3 pieces of information: zip code, phone number, or email address. <agent_end> <customer_start> 58601 is the zip <customer_end> <customer_start> (641) 199-2535 <customer_end> <agent_start> OK, Your username is jwu1 <agent_end> <agent_start> Now, to reset your password I will need that answer to the security question you mentioned earlier. <agent_end> <customer_start> okay, the answer was Alexander <customer_end> <agent_start> Alright I have generated a new password for you: bnjw6g9rx2s <agent_end> <agent_start> Is there anything else I can help with today? <agent_end> <customer_start> No that's great. Thanks for your help <customer_end> <agent_start> You are very welcome. Have a great day! <agent_end>
<customer_start> There was an extra fee added to my order. <customer_end> <agent_start> What's your name? <agent_end> <customer_start> Rodriguez Domingo <customer_end> <agent_start> Can I have your account and order IDs? <agent_end> <customer_start> STS5UCGTBM,5216151071 <customer_end> <agent_start> What's your membership level please? <agent_end> <customer_start> Guest <customer_end> <agent_start> Thank you for that. <agent_end> <agent_start> It looks like a processing fee that we have had to tack onto orders for the last month or so. <agent_end> <customer_start> okay, I understand. <customer_end> <agent_start> Given the COVID19 issue, there are some serious issues within our supply chain, and we also want to pay our workers hazard pay. <agent_end> <agent_start> So sorry about that. <agent_end> <customer_start> oh okay <customer_end> <agent_start> Can I help with anything else? <agent_end> <customer_start> no <customer_end> <agent_start> Okay. We appreciate your business. Have a great day! <agent_end> <customer_start> You too! <customer_end>
<agent_start> Thanks for choosing AcmeBrands! What can I do for you? <agent_end> <customer_start> I wanna confirm the shipping address <customer_end> <agent_start> Sure. What is your name, please? <agent_end> <customer_start> Chloe Zhang <customer_end> <agent_start> Thank you, Chloe. Can you please also tell me your username/email address, as well as your order ID? <agent_end> <customer_start> czhang29@email.com <customer_end> <customer_start> Order ID: 7842734823 <customer_end> <customer_start> Username: czhang29 <customer_end> <agent_start> Thank you. And are you looking to check the address on your account, or change something on a current order? <agent_end> <customer_start> confirm address on account <customer_end> <customer_start> 7317 Circle Drive Brighton, CA 44748 <customer_end> <agent_start> Are you looking to change it, or just make sure that that is what we have on file? <agent_end> <customer_start> make sure it's on file <customer_end> <agent_start> Okay. What is your account ID? <agent_end> <customer_start> Account ID: Z8GXSIPMAY <customer_end> <agent_start> Got it, thank you! <agent_end> <agent_start> I've made sure that your account is updated with this information. Can I help you with anything else? <agent_end> <customer_start> no <customer_end> <agent_start> Okay, have a nice day, Chloe! <agent_end>
<agent_start> Thanks for choosing AcmeBrands! What can I do for you today? <agent_end> <customer_start> Hi <customer_end> <customer_start> I have a premium subscription and I wanted to check the status of my account <customer_end> <agent_start> Sure thing. What would you like to know? <agent_end> <agent_start> Subscription status? <agent_end> <customer_start> I believe I have some missing credits worth $40 <customer_end> <agent_start> I'll be happy to help you with that. Can you please tell me your full name, so that I can access your account? <agent_end> <customer_start> I was supposed to have received the credit from the deal with a previous purchase <customer_end> <customer_start> Sanya Afzal <customer_end> <agent_start> Thank you, Sanya, one moment, please. <agent_end> <agent_start> I have checked, and this is a valid error. <agent_end> <customer_start> Thank you <customer_end> <agent_start> It's $40, so I will add that back. <agent_end> <customer_start> Appreciate it <customer_end> <agent_start> To get the credit back, please use this promo code: <agent_end> <agent_start> JRSP0 <agent_end> <customer_start> Thank you <customer_end> <agent_start> This will give you a $40 credit. Can I help you with anything else? Sorry for the issue! <agent_end> <customer_start> Thats all. Thank you very much <customer_end> <agent_start> You're welcome, have a great day! <agent_end>
<agent_start> Hello, how can I help you? <agent_end> <customer_start> Hello <customer_end> <customer_start> The size of shoes is not flexible for me <customer_end> <customer_start> Can I change the shoes? <customer_end> <agent_start> Sorry to hear about your problem. I can help you with a replacement. <agent_end> <agent_start> Please tell me your full name or account ID. <agent_end> <customer_start> That's great <customer_end> <customer_start> Ray Teym <customer_end> <agent_start> Thank you Ray. Next I will need to check on your order details. <agent_end> <agent_start> Please tell me your: username, email, and order ID. <agent_end> <customer_start> 134151 <customer_end> <agent_start> Thank you. I need your username and email too. <agent_end> <customer_start> feri <customer_end> <customer_start> bataniferi@yahoo.com <customer_end> <agent_start> The system is telling me that they cannot find your order. <agent_end> <agent_start> Can you double check your username for me? <agent_end> <agent_start> Hello, are you still there? <agent_end>
<agent_start> Hello, how may I help you today? <agent_end> <customer_start> Yes i would like to check the status of my order because it seems to be an extra fee added for no reason <customer_end> <agent_start> I am so sorry to hear that. I will do my best to resolve your issue. <agent_end> <agent_start> Can I please have your full name, account ID, and order ID? <agent_end> <customer_start> Crystal Minh and account id is O7RTPPTKY3 <customer_end> <customer_start> Order ID: 3663165886 <customer_end> <agent_start> Thank you. Please give me a moment to review your account. <agent_end> <agent_start> I sincerely apologize. It looks like we made a mistake and added an extra shipping fee to your order. <agent_end> <customer_start> ok <customer_end> <agent_start> Can you please tell me how much you were overcharged? <agent_end> <customer_start> $64 <customer_end> <agent_start> I've removed the extra fee from your order. You will not be charged. <agent_end> <agent_start> Is there anything else I can help you with today? <agent_end> <customer_start> ok, great thank you, that will be all <customer_end> <agent_start> You are welcome. <agent_end> <agent_start> Thank you. Have a great day! <agent_end>
<agent_start> Hello! What's your name, and how may I help you? <agent_end> <customer_start> I'm Crystal Minh and I need to go through the password recovery process. <customer_end> <agent_start> No problem. While I cannot get your old one, I can make you a new one. <agent_end> <agent_start> May I have your username, and pin number? <agent_end> <customer_start> My username is: cm262551 <customer_end> <customer_start> I don't have a pin, but my security answer is: Singh <customer_end> <agent_start> Perfect. A new password has been made for you, p7urejcyrun. <agent_end> <agent_start> Please try it if you wish to test it. <agent_end> <customer_start> Ok, that seems to be working fine. <customer_end> <customer_start> Can I still change it if I want? <customer_end> <agent_start> Awesome! Anything else you'd like help with? And yes, you can change it now. <agent_end> <customer_start> No, that will be all. Thanks! <customer_end> <agent_start> No problem. Have a good one! <agent_end>
<agent_start> Hello, can I help? <agent_end> <customer_start> Hi! I would like to move my shipping to next week delivery so I can have free shipping. Thanks! <customer_end> <agent_start> I'll try to help you out with that. Can I get your full name and Account ID? <agent_end> <customer_start> Sure. It is Alessandro Phoenix and my Acct ID is RJRVXE7J7Q <customer_end> <agent_start> Thank you. <agent_end> <agent_start> Do you have the relevant order ID? <agent_end> <customer_start> The id is 7712362428 <customer_end> <agent_start> I'm sorry, the system is not letting me check on the shipping status for your order. <agent_end> <agent_start> Do you recall what you paid for shipping? <agent_end> <customer_start> It was 14.99 for shipping. <customer_end> <agent_start> The package may well already have shipped. However, I can offer a refund for some of your shipping costs, if that sounds OK. <agent_end> <customer_start> That would be great! Thanks!! <customer_end> <agent_start> OK, refunding 10 dollars to your account now. <agent_end> <agent_start> If there anything else I can help with at this time? <agent_end> <customer_start> no, thank you! <customer_end> <agent_start> Thanks for visiting. Good bye. <agent_end>
<agent_start> Hello, how can I help you today? <agent_end> <customer_start> HI. I want to check on my order status. I paid a lot for shipping for the item and haven't received it. <customer_end> <agent_start> Happy to help, may I have your full name please? <agent_end> <customer_start> Chloe Zhang <customer_end> <agent_start> thanks Chloe. <agent_end> <customer_start> Is it possible to cancel the order and get a refund? <customer_end> <agent_start> Got it. To verify your identity, I also need your account id and order id please. <agent_end> <customer_start> ZB880QPBJZ is my account id <customer_end> <customer_start> My order ID is 2663462033 <customer_end> <agent_start> thanks Chloe. <agent_end> <agent_start> Your identity is verified. What is the shipping status of your order? <agent_end> <customer_start> Out for Delivery <customer_end> <agent_start> Your membership level may get some benefits in this situation. What is your membership level? <agent_end> <customer_start> Gold <customer_end> <agent_start> I can offer a refund immediately. <agent_end> <agent_start> After the item arrives, you should then call back to customer support to get the shipping label for return. <agent_end> <customer_start> Thank you! <customer_end> <agent_start> Great, is there anything else that I can help you with? <agent_end> <customer_start> No thank you. <customer_end> <agent_start> Have a nice day! <agent_end>
<agent_start> Hello! Thank you so much for choosing AcmeBrands. How may I assist you? <agent_end> <customer_start> I'm trying to check the order of my status but i can't seem to because i lost my phone i use for two factor authentication <customer_end> <agent_start> Oh no! Let me help you with that. Your full name, please? <agent_end> <customer_start> its Joyce Wu <customer_end> <agent_start> Joyce, may I please get your email address so I can send you a reset code? <agent_end> <customer_start> sure its JoyceWu32@gmail.com <customer_end> <agent_start> Perfect! Thank you. <agent_end> <agent_start> A link will be sent to your email address for the code reset. We also recommend certain best practices for your account security. Those details will be in the email as well. <agent_end> <customer_start> thank you so much for your help <customer_end> <agent_start> Is there anything more I may help you with today? <agent_end> <customer_start> That will be all <customer_end> <agent_start> Thank you so much for contacting AcmeBrands customer service. Goodbye! <agent_end>
<agent_start> Hello, how can I help you today? <agent_end> <customer_start> How to order the goods? <customer_end> <customer_start> I want to order the some stuff. <customer_end> <agent_start> Are you having trouble placing an order on the website? <agent_end> <customer_start> No <customer_end> <customer_start> But which is better I don't know? <customer_end> <agent_start> Are you trying to choose between different products? <agent_end> <customer_start> Yes. <customer_end> <customer_start> Please give some ideas. <customer_end> <agent_start> I can help with that. What type of product are you shopping for? <agent_end> <customer_start> Quality and best price. <customer_end> <agent_start> We offer jeans, shirts, boots and jackets. <agent_end> <customer_start> I want jeans and jackets. <customer_end> <customer_start> Which brand makes me perfect? <customer_end> <customer_start> Ok <customer_end> <customer_start> Ok <customer_end> <agent_start> Please ignore the above message <agent_end> <agent_start> No purchase was made <agent_end> <agent_start> I'm sorry, but I don't appear to have access to our product catalog. <agent_end> <customer_start> ok <customer_end> <agent_start> I can bring that up with the tech team <agent_end> <customer_start> Thank you <customer_end> <agent_start> No problem. Is there anything else I can help with? <agent_end> <customer_start> No <customer_end> <agent_start> Okay, have a nice day. <agent_end>
<agent_start> hello how can I help? <agent_end> <customer_start> would like to know more a product i am thinking about buying. are the jeans dark blue or black? they are a pair of calvin klein jeans <customer_end> <agent_start> Alright id be happy to look into that for you. <agent_end> <agent_start> They come in several colors, such as indie blue, deep sea, and jet black. You will be able to choose the color, anything listed as empty at the moment is out of stock. <agent_end> <agent_start> Does that help? <agent_end> <customer_start> ok thank you <customer_end> <agent_start> Was there anything else I could do? <agent_end> <customer_start> that is all <customer_end> <agent_start> Have a great day <agent_end>
<agent_start> How can I help you today? <agent_end> <customer_start> Please change my phone number. <customer_end> <customer_start> The four should be a five! <customer_end> <agent_start> Can I get your name and account number please? <agent_end> <customer_start> It is Joseph Banter (665) 614-5037 <customer_end> <customer_start> Thank you. <customer_end> <agent_start> Okay, just one moment. <agent_end> <agent_start> Is this correct? <agent_end> <customer_start> That works. <customer_end> <agent_start> That's the correct new number? <agent_end> <agent_start> Or did you mean 5037 for the last 4? <agent_end> <customer_start> Yes 5037. <customer_end> <agent_start> One moment. Sorry about that. <agent_end> <agent_start> Is this correct? <agent_end> <customer_start> Appreciate it, yes. <customer_end> <agent_start> Can I help you with anything else today? <agent_end> <customer_start> Nope. <customer_end> <agent_start> Have a good afternoon! <agent_end>
<agent_start> Welcome! How can I help you? <agent_end> <customer_start> Hello my name is Alessandro Phoenix and I would like some info about a jacket <customer_end> <agent_start> Hi there. What would you like to know? <agent_end> <customer_start> first the materials of the jacket and then if there is any kind of manufacturer guarantee <customer_end> <customer_start> Product: jacket Brand: Calvin_Klein Amount: $89 <customer_end> <agent_start> It's made from a mix of synthetics, so that it is wind-proof <agent_end> <agent_start> It is lined with cotton, for insulation <agent_end> <agent_start> This helps retain body heat. <agent_end> <customer_start> Ok, that sounds great, just the characteristics im looking for <customer_end> <customer_start> what about the guaranty? <customer_end> <customer_start> does it have one <customer_end> <agent_start> hmm, still looking for that. <agent_end> <agent_start> sorry for the delay, still looking <agent_end> <customer_start> ok dont worry <customer_end> <agent_start> i would like to answer all of your questions, sorry <agent_end> <agent_start> you asked about materials, is that all you wanted to know? <agent_end> <customer_start> Also the guaranty but its ok if you dont have that info <customer_end> <customer_start> I wanted to know the materials of the jacket that was my priority <customer_end> <customer_start> so dont worry <customer_end> <agent_start> well, apologies. Perhaps I should ask our team to add that info in the future <agent_end> <agent_start> is there something else? <agent_end> <customer_start> That would be all thanks <customer_end> <customer_start> yeah you should add that <customer_end> <agent_start> ok have a nice day <agent_end>
<customer_start> hello <customer_end> <agent_start> Thank you for shopping with AcmeBrands! How may I help you? <agent_end> <customer_start> whats my order status ? <customer_end> <agent_start> May I have your full name? <agent_end> <customer_start> mark <customer_end> <agent_start> What is your last name? <agent_end> <customer_start> shooter <customer_end> <customer_start> what is your full name ? <customer_end> <agent_start> I'm sorry, I'm not allowed to give that out. I don't have anybody under that name in my system. What name is listed on your order statement? <agent_end> <customer_start> Chloe Zhang <customer_end> <agent_start> Thank you. What would you like to know about your order? <agent_end> <customer_start> Member Level: Silver <customer_end> <customer_start> Address: 1255 Woodshore St La Fayette, TX 57377 Product: Boots Brand: Guess Amount: $69 <customer_end> <agent_start> Thanks! What do you need to know about your order? <agent_end> <customer_start> whats the status of my account <customer_end> <customer_start> i have a shiping problem <customer_end> <agent_start> What is the problem with your shipping? <agent_end> <customer_start> does my account include free shipping <customer_end> <customer_start> and what can you tell me about international shipping <customer_end> <agent_start> Unfortunately, your account doesn't offer international shipping. I'll send you a link to our FAQ so you can read everything you need to know about your subscription service. <agent_end> <agent_start> Is there anything else you need to know? <agent_end> <customer_start> thats all <customer_end> <agent_start> Okay. Have a nice day! <agent_end>
<agent_start> Hi, thanks for contacting AcmeBrands. How can I help? <agent_end> <customer_start> hey, im having trouble getting into my account because i cant remember my password <customer_end> <agent_start> So, you are trying to login to your account, but you cannot because you need to recover your password. Is that right? <agent_end> <customer_start> thats right <customer_end> <agent_start> OK< I am happy to help you with that. First, I need your full name <agent_end> <customer_start> norman bouchard <customer_end> <customer_start> type owo if youre a real person <customer_end> <agent_start> Do you have your username Mr Bouchard? <agent_end> <agent_start> Ha, do I sound like a bot to you? <agent_end> <customer_start> nb689469 <customer_end> <customer_start> i said type owo <customer_end> <customer_start> pls <customer_end> <agent_start> heh. you're the boss! <agent_end> <agent_start> owo <agent_end> <customer_start> SADKJFSJFHHS <customer_end> <agent_start> but, I think a bot could do that also <agent_end> <customer_start> I am so sorry <customer_end> <agent_start> Np. So, we need to generate a new password for you. <agent_end> <agent_start> can you give me your PIN please? <agent_end> <agent_start> Mr Bouchard, do you have your PIN? Or should we find another way? <agent_end> <agent_start> Are you there? <agent_end> <agent_start> I will wait for 30 seconds, otherwise, please call us back when you can. <agent_end>
<agent_start> Hello. How can I assist you today? <agent_end> <customer_start> Hi, I'm interested in a few items, but I wanted to ask about gift wrapping <customer_end> <customer_start> How much does it cost? <customer_end> <agent_start> Gift wrapping costs a fixed price of $4.99 per item, but availability may vary depending on if the item is oversized. We also allow the option of adding up to 300 characters with any gift-wrapped purchase. <agent_end> <agent_start> You must specify a separate message for each item you are gift-wrapping, even if it is a repeat of another message. <agent_end> <customer_start> Okay, the gift wrapping sounds great. I'll just go ahead and check that box on my order <customer_end> <agent_start> Great. <agent_end> <customer_start> thanks for your help, that was all I needed <customer_end> <agent_start> Is there anything else I can help with? <agent_end> <agent_start> Okay, great! <agent_end> <agent_start> Thanks so much, have a wonderful day. <agent_end>
<agent_start> Hello, how can I help you today? <agent_end> <customer_start> I would like to extend my premium subscription <customer_end> <agent_start> May I have your full name and your account ID? <agent_end> <customer_start> Crystal Minh <customer_end> <customer_start> Account ID: 9GRGJQCCDQ <customer_end> <agent_start> And do you have an order ID? <agent_end> <customer_start> Order ID: 4630092900 <customer_end> <agent_start> Thank you. The subscription is $99 dollars for a year. <agent_end> <agent_start> Would you like to pay in full or put down a partial payment? <agent_end> <customer_start> I should already have a subscription, I would just like to extend it because I need more time to raise funds <customer_end> <agent_start> Ok, it will be $49 to extend the subscription. <agent_end> <customer_start> Will you consider extending the subscription free of charge <customer_end> <agent_start> Would you like to enter a new credit card or use the card on the account? <agent_end> <agent_start> No, we cannot offer that at this time. A minimum of 49 dollars is needed to extend the service. <agent_end> <customer_start> Can a manager help me with this? <customer_end> <agent_start> Can you hold? I will send you to a manager shortly. <agent_end> <agent_start> Is there anything else I can help you with today? <agent_end> <customer_start> I can hold <customer_end> <customer_start> I don't need help with anything else <customer_end> <agent_start> Have a good day...a manager will assist you shortly. <agent_end>
<agent_start> Hello, how may I help you today? <agent_end> <customer_start> I want to check the status of my order because there was an extra fee added for no reason <customer_end> <agent_start> I see, let's see what we can find out about this. <agent_end> <customer_start> Ok <customer_end> <agent_start> May I have your full name or account ID? <agent_end> <customer_start> Joseph Banter <customer_end> <customer_start> 7M8GZTPRJD <customer_end> <agent_start> Thank you, do you also have the Order ID in question? <agent_end> <customer_start> 6616429499 <customer_end> <agent_start> Thank you for that, I am going to enter this info into our system and see what we can discover here. <agent_end> <customer_start> okay <customer_end> <agent_start> Do you know your membership level? <agent_end> <customer_start> Bronze <customer_end> <agent_start> Unfortunately, it seems there was a price surge right around the time your ordered which drove the price up. <agent_end> <agent_start> This is all done by automated algorithms <agent_end> <customer_start> Ow man, thank you for all your help <customer_end> <agent_start> Unfortunately, I cannot do anything at this time. My apologies. <agent_end> <agent_start> Is there anything else I can help you with? <agent_end> <customer_start> Its okay, but thank you for trying to help me out today <customer_end> <customer_start> That is everything i needed help with <customer_end> <agent_start> You have a wonderful rest of your day. <agent_end> <customer_start> you too <customer_end>
<agent_start> Hello, how can i help you? <agent_end> <customer_start> Can I delay my subscription payment? <customer_end> <agent_start> You want an extension? <agent_end> <customer_start> Yes. I won't be getting a paycheck this month. <customer_end> <agent_start> I will be happy to help you out with this. <agent_end> <agent_start> Can I please get a name. <agent_end> <customer_start> Joyce Wu <customer_end> <agent_start> I have found your account Joyce wu. I will now need your account id and order id to verify your identity <agent_end> <customer_start> Account ID: XRU6MBJHP6. Order ID: 2621786777 <customer_end> <agent_start> Thanks now can I get your memebership level? <agent_end> <customer_start> silver <customer_end> <agent_start> When is your payment due? <agent_end> <customer_start> I think it draft from my card on the 3rd <customer_end> <agent_start> I am afraid I will unable to provide you an extension then. With silver members we can only do one day late before extensions. <agent_end> <customer_start> I would like to speak to a manager about my issue please. <customer_end> <agent_start> Of course. Can I get your phone number so I can set up a call from management? <agent_end> <customer_start> (186) 372-1256 <customer_end> <agent_start> Okay, they will be calling you shortly, do you need anymore help? <agent_end> <customer_start> No I will wait for the call <customer_end> <agent_start> Have a great day. <agent_end>
<agent_start> Hi, how may I help you today? <agent_end> <customer_start> Hi, I just got charged $74 for a pair of jeans I never bought! <customer_end> <customer_start> You have got to be kidding me! <customer_end> <agent_start> So sorry to hear that! <agent_end> <agent_start> Let's see what I can do to solve this issue. <agent_end> <agent_start> To get started, can I get your full name or account ID to pull up your account? <agent_end> <customer_start> My name is Rodriguez Domingo <customer_end> <agent_start> OK, now i need to check which order you are referring to <agent_end> <agent_start> What is your username, email and order ID? <agent_end> <customer_start> My username is rodriguezd905 <customer_end> <customer_start> the email is the same, but @email.com <customer_end> <customer_start> Order ID: 2656347300 <customer_end> <agent_start> OK Rodriguez, all those items have been validated <agent_end> <agent_start> OK, I have looked into this issue for you and I don't think its actually an issue <agent_end> <agent_start> Can I get your membership status? <agent_end> <customer_start> Silver <customer_end> <customer_start> What do you mean its not an issue <customer_end> <customer_start> I just got charged $74, that's totally an issue! <customer_end> <agent_start> So basically, even though it says you were charged, it does not show up as charged on our end <agent_end> <agent_start> How did you find out about this? <agent_end> <customer_start> I got some bill associated with it <customer_end> <agent_start> Right, was it an email? <agent_end> <customer_start> yes <customer_end> <agent_start> Well, I assure you that email was not from AcmeBrands because you were not charged for anything, since you did not buy anything <agent_end> <customer_start> Hmm, ok <customer_end> <customer_start> so no charge was made? <customer_end> <agent_start> That is correct <agent_end> <customer_start> Ok, I guess i'll check the email again then. <customer_end> <customer_start> Definitely a bit confused. <customer_end> <agent_start> That's understandable. <agent_end> <agent_start> Given the situation, if anything shows up in your bank account, please do contact us again, but from our end, nothing is showing up <agent_end> <customer_start> Ok, got it <customer_end> <agent_start> Will that be all today? <agent_end> <customer_start> yea <customer_end> <agent_start> great, have a nice day then <agent_end>
<agent_start> How may I help you today? <agent_end> <customer_start> hi can you help me with the delivery time, it is in need to be changed? <customer_end> <agent_start> of course i can help change your delivery time today <agent_end> <customer_start> I need it to be coming to my house a week later <customer_end> <agent_start> first i need your full name to pull up the account <agent_end> <customer_start> oh that makes sense sorry my name is Alessandro Phoenix <customer_end> <agent_start> and did you recieve an email that made you think something is wrong with the shipment <agent_end> <agent_start> or you simply need to change the date? <agent_end> <agent_start> or change from morning to evening <agent_end> <customer_start> Oh if you could change from morning to evening then we do not need to change the day <customer_end> <agent_start> perfect <agent_end> <customer_start> I work shift so this way I am sure to be home if you deliver evenings <customer_end> <agent_start> account id and order id are what i need to continue <agent_end> <agent_start> do you have them handy? <agent_end> <customer_start> here you go G7KRCW9Y16 <customer_end> <customer_start> need delivery adress too? <customer_end> <agent_start> also the order id <agent_end> <customer_start> 3808649568 <customer_end> <agent_start> looks like this is actually a mistake on our part i must apologize <agent_end> <customer_start> oh that is ok, so it will arrive when? <customer_end> <agent_start> what is the shipping status as of now/ <agent_end> <customer_start> it says it is in Transit <customer_end> <agent_start> unfortunately, it is too late for me to change the delivery time <agent_end> <agent_start> as the item is already in transit <agent_end> <agent_start> however we will leave it out back for safety <agent_end> <customer_start> well ok, thanks for trying I will see if my mother can help <customer_end> <agent_start> Is there anything else I can help with? <agent_end> <customer_start> Ok that will work too <customer_end> <customer_start> No thanks have a great rest of your day. <customer_end> <customer_start> you where very nice <customer_end> <agent_start> have a good one <agent_end>
<agent_start> Hello, how may I help you? <agent_end> <customer_start> Whenever I try to search for something I'm getting results that are not related to what I searched for. <customer_end> <agent_start> I can help you try to troubleshoot this issue. <agent_end> <customer_start> Ok <customer_end> <agent_start> Could you try logging out of your account and back in to see if that solves the issue? <agent_end> <customer_start> Okay I tried that but it still seems to be doing the same thing. <customer_end> <agent_start> Could you try deleting the cookies from your web browser? <agent_end> <customer_start> Ok, just a sec <customer_end> <customer_start> This is taking a little bit of time <customer_end> <customer_start> Ahhh, that worked!!! <customer_end> <agent_start> Oh good, is there anything else I can help with? <agent_end> <customer_start> No, that's all I needed, thank you <customer_end> <agent_start> Have a good day! <agent_end>
<agent_start> Hello, how can I help you today? <agent_end> <customer_start> I would like a refund because i changed my mind on the item i bought <customer_end> <agent_start> Okay, I will need your full name, username, email address, and order ID to pull up your purchase. <agent_end> <customer_start> Rodriguez Domingo <customer_end> <customer_start> Username: rdomingo924 <customer_end> <customer_start> Email Address: rdomingo924@email.com <customer_end> <customer_start> Order ID: 2870275995 <customer_end> <agent_start> Just to confirm, you want a refund because you changed your mind, not because there is a stain/wrong size/wrong color? <agent_end> <customer_start> Correct <customer_end> <agent_start> Okay, how would you like your refund? Options are gift card, account balance, paper check, and credit card. <agent_end> <customer_start> The card the is on file <customer_end> <agent_start> I will need your account ID <agent_end> <agent_start> I will also need the amount to be refunded. <agent_end> <customer_start> Account ID: JUNBGCGZFZ <customer_end> <customer_start> $89 <customer_end> <agent_start> All done, is there anything else you needed today? <agent_end> <customer_start> That is everything <customer_end> <agent_start> Okay, thank you and have a nice day. <agent_end>
<customer_start> I have questions about the status of my subscription <customer_end> <agent_start> Hello! Thank you for shopping with AcmeBrands. I'll be glad to assist you with that! <agent_end> <agent_start> May I get your full name, please? <agent_end> <customer_start> Chloe Zhang <customer_end> <agent_start> Thank you, Chloe. To continue assisting you, may I please get your Account ID and Order ID? <agent_end> <customer_start> Account ID: WSAOSCON3A <customer_end> <customer_start> Order ID: 1828779867 <customer_end> <agent_start> Thank you, Chloe. It looks like you do not currently have an active subscription. <agent_end> <customer_start> umm, how much is due? <customer_end> <customer_start> i'd like to pay it off <customer_end> <agent_start> Sure thing, it looks like $20 is due tomorrow, and that will reactivate your subscription. <agent_end> <agent_start> I will also send you a link so that you may access your subscription details in the future. <agent_end> <agent_start> Chloe, do you happen to know your username? I can provide that for you if you need it. <agent_end> <customer_start> i think i know it, but can you help me pay for the subscription? <customer_end> <customer_start> i'd like to get that resolved now if possible <customer_end> <agent_start> Absolutely. Your username is czhang1, for your reference. <agent_end> <customer_start> right, i know that <customer_end> <agent_start> Would you like to pay the $20 balance now? <agent_end> <customer_start> but yea, i want to pay the balance <customer_end> <agent_start> Would you like to charge the credit card you have on your account for the remaining balance? <agent_end> <customer_start> yea. that would be perfect <customer_end> <agent_start> You're all set! I've authorized a charge of $20 to pay the remaining balance on your subscription. <agent_end> <agent_start> Is there anything more I may help you with today? <agent_end> <customer_start> nope, that's it <customer_end> <customer_start> thanks <customer_end> <agent_start> You're welcome! <agent_end> <agent_start> Thank you so much for contacting AcmeBrands customer service. Goodbye! <agent_end>
<agent_start> Hi. How can I help you? <agent_end> <customer_start> I never got my package and I'd like to check on it. <customer_end> <customer_start> Perhaps it was stolen by my neighbor, he's very shifty. <customer_end> <agent_start> Ok, can you tell me your name, username, email address, and the order ID from this purchase? <agent_end> <customer_start> Crystal Minh <customer_end> <customer_start> cm963882 <customer_end> <customer_start> cm963882@email.com <customer_end> <customer_start> Order ID: 1355058491 <customer_end> <customer_start> I think that does it. <customer_end> <agent_start> How many days have you been waiting for this package? <agent_end> <customer_start> it's been 9 days. <customer_end> <agent_start> Ok, since it's been over a week I will have it shipped again <agent_end> <agent_start> Can you tell me your address? <agent_end> <customer_start> 9872 Circle Drive Monterey, NY 84876 <customer_end> <agent_start> Ok, what is the brand and the type of product? <agent_end> <customer_start> It was a Tommy Hilfiger shirt. <customer_end> <agent_start> Ok, the shirt has been sent again <agent_end> <customer_start> Wow, thanks for your help! <customer_end> <agent_start> Of course <agent_end> <customer_start> When will it arrive? <customer_end> <agent_start> It will arrive in less than a week <agent_end> <customer_start> sound good, you're the best. tell your boss to give you a raise! <customer_end> <agent_start> Thank you <agent_end> <agent_start> Is there anything else I can do for you today? <agent_end> <customer_start> That's all, take care! <customer_end> <agent_start> Ok, I'll end this chat now <agent_end>
<agent_start> Hi! Thank you for contacting Acme. How may I help you? <agent_end> <customer_start> Hi, i'm trying to make a purchase but my credit card keeps getting rejected. There's plenty of money in my account. I don't know why this keeps happening. <customer_end> <agent_start> I am so sorry this is happening. Let me look into it for you <agent_end> <agent_start> Can I have your full name/ <agent_end> <customer_start> yes, it's David Williams. <customer_end> <agent_start> Thank you! I have pull up your account and now I just need to verify a few things. <agent_end> <agent_start> Can you also provide me with the account ID and order ID <agent_end> <customer_start> Ok, i don't have either of those <customer_end> <agent_start> That is ok. <agent_end> <agent_start> Can you try and reenter you credit card information and see if that fixes the problem <agent_end> <customer_start> yes, give me a second <customer_end> <customer_start> ok that didn't work, anything else I can try? <customer_end> <agent_start> Yes, please try and log out of your account and back in. Hopefully that fixes this error <agent_end> <customer_start> ok i will try <customer_end> <agent_start> Thank you! Let me know if that works <agent_end> <customer_start> I think that did the trick! <customer_end> <customer_start> it appears to have accepted my card. <customer_end> <agent_start> Great! I think it was just a glitch in the system. Is there anything else I can assist with today? <agent_end> <customer_start> Nope, that's it, thanks ! <customer_end> <agent_start> Have a great afternoon <agent_end>
<agent_start> Good afternoon, how can I help you today? <agent_end> <customer_start> I ordered a pair of jeans in the wrong size and would like to return them <customer_end> <agent_start> I can help you with this. Just to clarify, you've already received the jeans and you want to return them as they don't fit? <agent_end> <customer_start> Yes that is correct <customer_end> <agent_start> Can I please get your full name or Account ID? <agent_end> <customer_start> Chloe Zhang <customer_end> <agent_start> Thank you Chloe. Please give me a moment as I pull up your account <agent_end> <agent_start> Could I please get your username, email address and order ID to validate the puchase? <agent_end> <customer_start> Username chloezhang174 email address: chloezhang174@email.com and my order ID is 0142254887 <customer_end> <agent_start> Thank you so much. What is your membership level Chloe? <agent_end> <customer_start> Bronze <customer_end> <agent_start> Can you tell me what day this was purchased? <agent_end> <customer_start> 12/18/2019 <customer_end> <agent_start> Chloe, I am really sorry to tell you this but we are out of the return period for that item. Returns have to be made within 90 days. <agent_end> <customer_start> Is there anyway to make an exception? With the Corona virus I've been all out of sorts the past month or so. I do have the original packaging <customer_end> <agent_start> I'm so sorry Chloe. I understand how frustrating this must be. It is our store policy that Bronze level members have 90 days to make a return. I do not have the authority to extend that. <agent_end> <customer_start> Could you speak with a manager? <customer_end> <agent_start> Chloe, if I could get your phone number I will have a manager contact you. <agent_end> <customer_start> With everything shut down and the kids out of school, everything has been chaotic <customer_end> <customer_start> 206-645-9683 <customer_end> <agent_start> I understand. <agent_end> <agent_start> Chloe I have contacted a manager and given them your phone number. You should be hearing from them shortly. <agent_end> <customer_start> Thank you <customer_end> <agent_start> Is there anything else I can help you with? <agent_end> <customer_start> I don't guess so. I will wait for a call from the manager <customer_end> <agent_start> Thank you, I hope they can help you. This has been a very hard time for all of us. Have a good day. <agent_end>
<agent_start> Hello, thank you for contacting AcmeBrands. How can I help today? <agent_end> <customer_start> Hi! I have been meaning to buy a pair of Guess jeans but they are out of stock. I was hoping you could help me with it <customer_end> <agent_start> Sure, can I have your full name or account ID? <agent_end> <customer_start> Sanya Afzal <customer_end> <agent_start> I will write a report to let the Purchasing Department know about this to better keep these items in stock for you. <agent_end> <customer_start> Thank you. Would you be able to deliver it once it is back in stock <customer_end> <agent_start> Yes, I can back-order the item for you and it will ship immediately as soon as it is available. <agent_end> <customer_start> Great! <customer_end> <agent_start> Should I use the credit card that is on file? <agent_end> <customer_start> Yes please <customer_end> <agent_start> Perfect, I have placed the back order for you. <agent_end> <agent_start> Is there anything else I can do today? <agent_end> <customer_start> Thats all. Thank you so much <customer_end> <agent_start> Thank you, have a great day! <agent_end>
<agent_start> Hi how cna i help you today? <agent_end> <customer_start> I have questions about a product <customer_end> <customer_start> guess jeans <customer_end> <customer_start> what sizes are available? <customer_end> <agent_start> sure! <agent_end> <agent_start> The lengths are generally standard with a 36 inch inseam. However, if the jeans are listed as empty on the website, then we are currently out of stock. Jeans will usually be refilled at the beginning of every month <agent_end> <customer_start> blah ok <customer_end> <customer_start> ill look cute in them next month <customer_end> <agent_start> yes! defintiely <agent_end> <customer_start> that was all I needed, thanks! <customer_end>
<agent_start> Hello, thank you for contacting AcmeBrands. How can I help you today? <agent_end> <customer_start> I am having trouble accessing my account. <customer_end> <customer_start> I can't seem to figure out the password. <customer_end> <agent_start> Sure, I can help reset your password. <agent_end> <agent_start> Can I have your full name or account ID? <agent_end> <customer_start> David Williams <customer_end> <agent_start> Do you have your username? <agent_end> <customer_start> no i don't <customer_end> <agent_start> Can I have your zip code, phone number, or email address? I need 2 of 3. <agent_end> <customer_start> (847) 683-0121 <customer_end> <customer_start> 76378 <customer_end> <agent_start> I see that your username is dwilliams1 <agent_end> <customer_start> okay. I'll write that down <customer_end> <agent_start> OK, to generate a new password for you I will need your PIN or the answer to your security question. <agent_end> <customer_start> alexander is the answer. <customer_end> <agent_start> Here is your new password: jukhvgg9zm <agent_end> <agent_start> Is there anything else I can help with today? <agent_end> <customer_start> great. That's all thanks! <customer_end> <agent_start> Thank you, have a great day! <agent_end>
<agent_start> Hello, how can I help you today? <agent_end> <customer_start> Hi! I'm browsing on the website but it loading very slowly - to the point where I really can't even shop <customer_end> <agent_start> No worries let me see what I can do to help. <agent_end> <agent_start> Have you tired any other websites to see if it's just us or on your end? <agent_end> <customer_start> It just seems to be your site. <customer_end> <agent_start> Okay then, have you tried closing all your other tabs and programs and trying again? <agent_end> <agent_start> A lot of different things can cause slowdowns <agent_end> <customer_start> I closed out the other things I had running and it still seems slow - is there anything else I can try? <customer_end> <agent_start> Can you try logging out and logging back in again? <agent_end> <customer_start> I will do that... <customer_end> <customer_start> I think that worked - it's loading much faster now. <customer_end> <agent_start> That's great to hear. Is there anything else I can help you with today <agent_end> <customer_start> Nope - that's it! <customer_end> <agent_start> Well then have a nice day! <agent_end>
<agent_start> AcmeBrands, how may I help you? <agent_end> <customer_start> I am trying to get into my account, but forgot my username. <customer_end> <agent_start> Let me help you with that. <agent_end> <agent_start> Could I have your full name or account id? <agent_end> <customer_start> Alessandro Phoenix <customer_end> <agent_start> Could I have your zip code, phone number, and email address to verify your identity? <agent_end> <customer_start> Zip: 23094 <customer_end> <customer_start> Phone Number: (050) 602-3564 <customer_end> <customer_start> Email Address: ap778901@email.com <customer_end> <agent_start> Thank you <agent_end> <agent_start> Your username is aphoenix1 <agent_end> <customer_start> Thanks!! <customer_end> <agent_start> You should be able to access your account. <agent_end> <agent_start> Can I help you with anything else? <agent_end> <customer_start> Yes, I just logged in! That is all! <customer_end> <agent_start> Have a good day. <agent_end>
<agent_start> hi, how can i help you? <agent_end> <customer_start> HI. My confirmation email that I received does not have the correct items on it. <customer_end> <customer_start> I want to make sure my order is correct <customer_end> <agent_start> so, you would like to check on an order, right? May I have your name please? <agent_end> <customer_start> Yes. What I ordered and what was in the email was different <customer_end> <customer_start> Rodriguez Domingo <customer_end> <agent_start> let's check on that then <agent_end> <customer_start> IT should be Michael Kors jeans and a coat <customer_end> <agent_start> and what does the email say? <agent_end> <customer_start> The email is for a dress and woman's jacket. <customer_end> <agent_start> I need your account & Order ID please <agent_end> <customer_start> My account id is JZPFJBIIJ7 and the order ID is 2354853282 <customer_end> <agent_start> thank you <agent_end> <agent_start> can you tell me the shipping status of the order please? <agent_end> <customer_start> Order received <customer_end> <agent_start> I will need to refund your account <agent_end> <customer_start> Ok <customer_end> <agent_start> How much is the cost? <agent_end> <customer_start> 69 for the pants and 89 for the coat <customer_end> <agent_start> OK, the refund has gone through. Apologies for the mistake <agent_end> <customer_start> That is okay. So the other items are cancelled, correct> <customer_end> <agent_start> would you like the other items? <agent_end> <agent_start> what exactly have you received? <agent_end> <agent_start> Sir? <agent_end> <customer_start> I have not received anything yet other than the confirmation with the incorrect information <customer_end> <agent_start> shall we order them now? <agent_end> <customer_start> Yes. I just want to be sure that I will not receive the dress and jacket as the email stated <customer_end> <agent_start> the system knows about the mistake, yes <agent_end> <customer_start> great <customer_end> <agent_start> is there anything else today? <agent_end> <customer_start> NO <customer_end> <agent_start> you don't need anything else? <agent_end> <customer_start> No thank you <customer_end> <agent_start> thanks for being a customer, have a nice day <agent_end> <customer_start> thankd <customer_end>
<agent_start> good morning, how can I help you? <agent_end> <customer_start> when can my promo code be used <customer_end> <agent_start> ok, one moment please <agent_end> <customer_start> aint got all day Holmes <customer_end> <customer_start> my girl makin me Tacoszz <customer_end> <agent_start> sorry the delay <agent_end> <agent_start> Promo codes generally expire seven (7) days <agent_end> <agent_start> you have until that time to use it <agent_end> <customer_start> thanks <customer_end> <agent_start> not problem! <agent_end> <customer_start> that's it <customer_end> <agent_start> a pleasure to help you <agent_end>
<agent_start> Hello, how can I help you today? <agent_end> <customer_start> Hi Hi! I'm trying to add things to my cart, and it just won't update. Can you help me out? <customer_end> <agent_start> Let me look into that for you. <agent_end> <customer_start> Thanks! <customer_end> <agent_start> Can you try logging out and logging back in for me? <agent_end> <customer_start> I just tried that, no dice <customer_end> <agent_start> Well can you refresh the page for me and try again? <agent_end> <customer_start> Well what do you know, that seems to have worked! <customer_end> <customer_start> Thank you so much!!! <customer_end> <agent_start> Good to hear, is there anything else I can do for you? <agent_end> <customer_start> That's all for today. I'm going to get back to shopping!!!! <customer_end> <agent_start> Then have a nice day! <agent_end> <customer_start> you too! <customer_end>
<agent_start> Hi! How may i help today? <agent_end> <customer_start> I’d like cancel my shipment and get a refund <customer_end> <customer_start> Rodriguez Domingo <customer_end> <agent_start> Sure! I can help with that. Can I have your name? <agent_end> <agent_start> Thank you <agent_end> <agent_start> Can I have the account id and order id <agent_end> <customer_start> 22SPBVQZVL <customer_end> <customer_start> 0195527993 <customer_end> <agent_start> What is your shipping status <agent_end> <customer_start> Guest <customer_end> <agent_start> Do you know your shipping status. Is it in transit, out for delivery or delivery <agent_end> <agent_start> delivered* <agent_end> <customer_start> out for delivery <customer_end> <customer_start> the shipping was too high <customer_end> <agent_start> OK, so you are just wanting the shipping cost removed or you want to cancel the order? <agent_end> <customer_start> Well I’d like a refund <customer_end> <agent_start> Ok, Since the order will be arriving at your doorstep at any moment I can not refund. What I can do is offer you a refund oof the $8 shipping cost <agent_end> <agent_start> Is there anything else I can help with today? <agent_end> <customer_start> no thank you <customer_end> <customer_start> I appreciate it <customer_end> <agent_start> You're Welcome! Have a great day <agent_end>
<customer_start> hello <customer_end> <agent_start> Thank you for contacting Acme. How may I help you today? <agent_end> <customer_start> i would like to liik at returning a recent purchase. <customer_end> <agent_start> Certainly. May I ask the reason for your return? <agent_end> <customer_start> It's color is incorrect. I also think one leg is longer than the other? <customer_end> <agent_start> Oh, I'm sorry to hear about that. We can definitely get this squared away <agent_end> <agent_start> May I ask your full name to begin with? <agent_end> <agent_start> and then you username, email address and order ID <agent_end> <customer_start> Rodriguez Domingo <customer_end> <customer_start> I dont have the order ID <customer_end> <customer_start> can you look it up for me <customer_end> <agent_start> I'll see what I can do <agent_end> <agent_start> do you have your username and email address? <agent_end> <customer_start> rodriguezdomingo978 <customer_end> <customer_start> rodriguezdomingo978@email.com <customer_end> <agent_start> Okay, I can see your details even without the order ID <agent_end> <agent_start> I'll just need to check if the return period is still open. May I have your membership level? <agent_end> <customer_start> Guest <customer_end> <customer_start> How are you doing today <customer_end> <customer_start> how is the weather <customer_end> <agent_start> Okay, for a guest member, we allow refunds up to 30 days after the date of purchase <agent_end> <customer_start> how long have you been with the company? <customer_end> <customer_start> may i process a return and a refund <customer_end> <customer_start> with a prepaid shipping label? <customer_end> <agent_start> It's a little rainy out here, but nothing unusual for April. I've been here since I got back from 'nam <agent_end> <agent_start> Yes, I can send you a shipping label if the purchase is no more than 30 days old <agent_end> <agent_start> or if you have the receipt, either one will work <agent_end> <agent_start> I guess I'll just need a mailing address so that I can send this label to you, then <agent_end> <customer_start> when was my order placed? <customer_end> <agent_start> according to our records, it was placed 28 days ago, so you're still in good shape <agent_end> <customer_start> 7878 Lexington Ave San Lima, CA 37540 <customer_end> <customer_start> is my mailing address <customer_end> <customer_start> may i begin the process for a refund? <customer_end> <agent_start> You can indeed, I'll just record some more details on my end <agent_end> <customer_start> awesome <customer_end> <agent_start> okay, the return has been entered into our system. As soon as you are able, use the shipping label to send that back to us, and a refund will be issued <agent_end> <agent_start> Is there anything else I can help you with today <agent_end> <customer_start> awesome thanks for the help <customer_end> <customer_start> nope that was all <customer_end> <agent_start> Great. Have a good day. <agent_end> <customer_start> you do the same <customer_end>
<agent_start> Hello, thank you for contacting AcmeCorp, how may I help you today? <agent_end> <customer_start> Hi there <customer_end> <agent_start> Hi <agent_end> <customer_start> My name is Chloe Zhang <customer_end> <agent_start> Hello Chloe <agent_end> <customer_start> I wanted to add an item, a guess shirt to my order <customer_end> <agent_start> I would be happy to help. <agent_end> <customer_start> It is an existing order and i forgot <customer_end> <agent_start> Let me pull up your account. <agent_end> <customer_start> ok <customer_end> <agent_start> There you are. May I have your account id and order id? <agent_end> <customer_start> Account ID: WJLVD8XKRN <customer_end> <customer_start> Order ID: 9623244425 <customer_end> <agent_start> Thank you. What is the current shipping status of your order? <agent_end> <customer_start> Delivered <customer_end> <agent_start> May I have your membership level? <agent_end> <customer_start> gold <customer_end> <agent_start> The existing order should be delivered soon but I can get this new order out to you ASAP. <agent_end> <customer_start> ok that would be great! <customer_end> <customer_start> thank you <customer_end> <agent_start> What item again would you like to add? <agent_end> <customer_start> Guess shirt for $99 <customer_end> <agent_start> Well I have that ordered for you, should arrive very shorty. Is there anything else I may help you with today? <agent_end> <customer_start> Perfect! Thank you <customer_end> <agent_start> Thank you for contacting AcmeCorp, please be safe and stay well. <agent_end> <customer_start> you too <customer_end>
<customer_start> Hi <customer_end> <agent_start> Hello <agent_end> <customer_start> I forgot my password <customer_end> <agent_start> Give me your full name <agent_end> <agent_start> And your username too <agent_end> <customer_start> Chloe Zhang <customer_end> <agent_start> Your username <agent_end> <agent_start> Are you there? <agent_end> <customer_start> Hi <customer_end> <customer_start> not sure what my username is <customer_end> <customer_start> Can you get it from my name? <customer_end> <agent_start> No <agent_end> <customer_start> I have my security answer <customer_end> <customer_start> i can look it up <customer_end> <agent_start> Do you have a pin number or answer to security question? <agent_end> <agent_start> give me the answer <agent_end> <customer_start> Singh <customer_end> <agent_start> This is your new password: o144z4icju9 <agent_end> <customer_start> Thank you <customer_end> <agent_start> You are welcome. Will this be all for today? <agent_end>
<agent_start> Good afternoon, How can i help you. <agent_end> <customer_start> Hello, I would like to know the return policy of your site <customer_end> <agent_start> Ok, one moment please <agent_end> <agent_start> Do you have a problem with a product? <agent_end> <customer_start> No, I am thinking about buying a product. But want to check if you guys allow returns. <customer_end> <agent_start> Yes, we have a refund option if that is what you need to know. ^^ <agent_end> <customer_start> Okay, That is great. Thanks for the answer <customer_end> <agent_start> Anything else you need friend? <agent_end> <customer_start> That's all I wanted to know . <customer_end> <agent_start> Ok I see, a pleasure to help you then. <agent_end> <agent_start> Have a nice day <agent_end> <customer_start> You too! <customer_end>
<agent_start> Hello <agent_end> <customer_start> I would like to return an item because it is the wrong size <customer_end> <agent_start> Give me your full name <agent_end> <customer_start> Albert Sanders <customer_end> <agent_start> I need your username, email address and order id for verification <agent_end> <customer_start> Username: alberts0 <customer_end> <customer_start> Email Address: alberts0@email.com <customer_end> <customer_start> Order ID: 5790454190 <customer_end> <agent_start> Purchase validated <agent_end> <agent_start> What is your membership level? <agent_end> <customer_start> okay <customer_end> <customer_start> Bronze <customer_end> <agent_start> What is the purchase date? <agent_end> <customer_start> 2019-12-29 <customer_end> <agent_start> This is more than 90 days. I will need something else to qualify you for return <agent_end> <agent_start> Do you have the receipt or original package? <agent_end> <customer_start> ok <customer_end> <customer_start> no i do noy <customer_end> <customer_start> not <customer_end> <agent_start> Ohh.. I am sorry but you can't return the item <agent_end> <customer_start> ok, i understand <customer_end> <agent_start> Sorry for the inconvenience <agent_end> <customer_start> its okay <customer_end> <agent_start> Will this be all for today? <agent_end> <customer_start> yes <customer_end>
<customer_start> I just need to get my password reset <customer_end> <agent_start> Sure thing. <agent_end> <agent_start> What's your name? <agent_end> <customer_start> David Williams <customer_end> <agent_start> What's your username? <agent_end> <customer_start> dwilliams510 <customer_end> <agent_start> I will need your PIN, or the answer to your security question to generate a new password for you. <agent_end> <customer_start> 800227 <customer_end> <agent_start> Your new password is bw54ymys1bp <agent_end> <agent_start> Can I help you with anything else David? <agent_end> <customer_start> that is it thanks <customer_end> <agent_start> Okay then, thanks for reaching out. Have a great night! <agent_end>

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