ticket_id stringlengths 36 36 | text stringlengths 19 2.37k | type stringclasses 4
values | queue stringclasses 10
values | priority stringclasses 4
values | tags stringlengths 12 153 |
|---|---|---|---|---|---|
b4b6fe6c-eaca-4779-9806-de7e0e406455 | critical server problem require immediate attention immediate investigation need interruption aws management service impact essential business function | incident | technical_support | critical | ['incident', 'service_request', 'system_issue'] |
de69ddca-7919-4137-8109-7fe4cbc555a6 | request availability dell xps 13 9310 dear customer service hope email reach well write inquire availability delivery option dell xps 13 9310 ultrabook could please tell model currently stock estimate delivery time location interested buying soon possible thank support sincerely name | request | customer_service | low | ['technical_issue', 'order_issue', 'service_request', 'sales_inquiry'] |
061ef821-ad14-4a00-a63f-94660db531a5 | error intellij code autocomplete idea dear customer support name write bring attention recur problem code autocomplete feature intellij idea 2024 1 specific problem cause application stop frequently development significantly damaging productivity every time try use code autocomplete feature software leave unanswered ev... | incident | technical_support | high | ['technical_issue', 'incident', 'software_issue'] |
9375a15a-5a8e-4c78-8307-9ed94156c55b | urgent assistance require aws service dear service support team reach regard high priority ticket relate aws management service experience significant challenge deploy service optimize cloud infrastructure cost crucial u gain clarity efficient solution matter notice high expect expenditure deployment process appear sev... | request | it_support | medium | ['performance_issue', 'technical_issue', 'incident', 'service_request'] |
06a42904-0d06-486c-9ca3-3984c6d195cc | macbook air display problem dear tech online store support team write draw attention problem encounter recently purchase macbook air m1 although device initially respond satisfaction notice screen spark occasionally use slight problem occur sporadically somewhat distract especially focus important task check operate sy... | incident | product_support | high | ['technical_issue', 'hardware_issue', 'service_request'] |
1cfc101f-80a4-4d5d-9425-09b38ea69310 | urgent issue zoom screen share feature dear customer support experience high priority incident wherein screen share fails critical business webinar session use zoom version 5 11 0 issue disrupt operation need immediate attention could please address matter soon possible direct someone assist thank urgent support best r... | incident | technical_support | critical | ['technical_issue', 'incident', 'software_issue'] |
918057c6-4090-475e-bb1c-1ce947b79d2f | billing discrepancy google workspace dear support team write report incorrect bill amount google workspace business standard subscription account acc num please review adjust bill expect prompt response | incident | billing_and_payments | medium | ['technical_issue', 'billing_issue', 'service_request', 'access_issue'] |
33964f2e-9b2e-4dd3-8789-1c251f496893 | service outage resolution request ongoing issue dear service customer support write express concern regard recent service outage severely disrupt regular operation specifically relate consult service provide team interruption significantly impact workflow causing delay potential revenue loss prevent similar issue futur... | change | service_outages_and_maintenance | critical | ['performance_issue', 'technical_issue', 'system_issue', 'incident', 'service_request'] |
c196b769-5db9-4bbe-b81d-283e07e0ca91 | surface pro 7 issue dear tech online store support team hope message find well write bring attention trouble issue experience microsoft surface pro 7 recently notice screen flicker intermittently quite disruptive workflow unsure whether root cause problem hardware malfunction software glitch persist despite attempt tro... | incident | product_support | high | ['technical_issue', 'hardware_issue', 'service_request', 'software_issue'] |
be787be9-d589-4553-b099-e5da185e72a6 | deployment problem aws resource dear customer support team hope message find well contact report problem encounter deploy resource use aws management service deployment process fail unexpectedly causing significant delay operation team depend heavily service maintain seamless productivity setback difficult could please... | problem | it_support | medium | ['technical_issue', 'incident', 'software_issue'] |
44b11996-99ab-4d93-a0aa-88f20484d7fc | request software development consultation server admin advice dear customer support hope message find well name name reach regard recur system instability issue experience currently subscribe consult service believe require software development consultation server administration advice address problem effectively could... | request | technical_support | medium | ['technical_issue', 'incident', 'service_request'] |
361214f5-33a7-4210-b0f2-1682ceba396a | support set wireless printing dear support tech online store need help set epson ecotank et 4760 wireless print multiple device home look forward support thank much name | request | product_support | low | ['technical_issue'] |
7a7c7e9c-e67b-4f78-9a19-a4bb9e4ac844 | urgent aws deployment issue dear service customer support hope message find well reach request urgent technical assistance aws management service experience significant server downtime weekend impact operation issue cause major disruption team need immediate help resolve please let u know specific log detail require en... | request | technical_support | critical | ['technical_issue', 'incident', 'system_issue'] |
b58e9034-3ef2-487e-ac8f-0050e7668bcd | urgent request guidance problem solve dear customer support hope message find well contact urgently request experience guidance software development solution server problem part current consulting project encounter critical problem negatively affect project deadline specifically team face challenge integration new soft... | request | technical_support | critical | ['technical_issue', 'system_issue', 'incident', 'network_issue', 'software_issue'] |
8b4f10e5-b209-485a-ab05-fa036efb73c1 | problem wireless function epson ecotank et 4760 hello support team problem epson ecotank et 4760 printer wireless print function not work tried troubleshoot method recommend user manual without success please give guide fix problem support would appreciate thank sincerely name tel num | incident | product_support | medium | ['technical_issue', 'general_inquiry', 'software_issue'] |
82189025-0f41-48a6-ac1a-c1b9559300b7 | urgent network interruption router isr4331 dear support team experience network interruption cause cisco router isr4331 not work properly require high priority technical intervention please address problem soon possible thank assistance | incident | it_support | critical | ['technical_issue', 'network_issue', 'incident'] |
b9dcce39-2ebf-4e03-84c2-2258b0f720fe | immediate assistance require network disruption dear customer support currently experience high priority incident involve cisco router isr4331 cause significant disruption enterprise network performance issue lead partial outage affect several critical operation kindly request immediate attention expertise resolve issu... | incident | service_outages_and_maintenance | critical | ['technical_issue', 'network_issue', 'incident', 'service_request'] |
f77afe40-5f6b-4da5-bb57-09952d0b919a | help integration google workspace require dear customer service team hope message reach well write ask support set google workspace integration exist business software recently complete google workspace business standard subscription intend use capability increase team productivity optimize workflow primary goal ensure... | request | technical_support | low | ['technical_issue', 'general_inquiry', 'software_issue'] |
aa2c47c0-a4e0-4c14-91cf-379fde315ffb | dear customer support hope message find well write request detail explanation unexpected monthly charge aws cloud resource see last bill charge seem unaccounted since utilize aws management service would helpful understand breakdown would please help clarify charge account number acc num correspondence reach call tel ... | request | billing_and_payments | low | ['billing_issue', 'service_request', 'access_issue', 'general_inquiry'] |
b0d1f6f6-3b67-4c4b-9988-ea4f31c25ae7 | assistance need chrome crash dear tech online store customer support write inform experience consistent crash google chrome 102 0 window 11 laptop browser crash frequently use severely impact workflow could please investigate provide proper assistance help resolve issue would greatly appreciate need additional informat... | problem | technical_support | high | ['technical_issue', 'software_issue', 'service_request'] |
a5baab4d-c155-4be5-8fc3-45c5ff5fa5ce | consultation consulting service dear customer service name name interested get information consulting service focus specifically software development server management would appreciate detailed information service offer price engagement process could provide information direct representative help query thank assistance... | request | general_inquiry | low | ['technical_issue', 'service_request', 'sales_inquiry'] |
8accde5f-f76c-45be-a51c-4d7bc9237a85 | dear support team write draw attention persistent problem dell xps 13 9310 laptop notice frequent flicker screen cause significant display problem interrupt daily task problem seem intermittently get worse cause considerable stress try use device professional personal task try perform various troubleshoot measure upda... | incident | technical_support | medium | ['technical_issue', 'hardware_issue', 'service_request'] |
efd1ce66-73c9-44d2-85c8-52014cd67061 | dear customer care encounter challenge activate window 11 pro software even diligently follow provide guideline unable finalize activation process account number acc num would kindly help resolve matter early convenience contact tel num thank attention issue sincerely name | problem | technical_support | medium | ['technical_issue', 'software_issue', 'access_issue'] |
192c51f4-fbe7-4d1e-be4b-a3a12b0ec740 | google chrome extension issue dear customer support experience compatibility issue google chrome version 102 0 affect performance security setting issue begin instal extension store could assist resolve problem prompt help greatly appreciate n nthank n name n tel num n email address | request | product_support | high | ['technical_issue', 'software_issue', 'service_request'] |
49ad2983-9e4b-4704-8d43-ba053f16a23e | dear customer service team would like point delay send recently place order macbook air m1 order number order num could please let know update estimate delivery date best regard name | problem | billing_and_payments | low | ['technical_issue', 'order_issue', 'service_request'] |
4dad3208-2e54-403f-9e99-f9cb44d84a43 | bill issue aws management service dear customer support hope message find well write bring attention issue face regard incorrect billing charge utilize aws management service cloud infrastructure service optimization account acc num bill erroneously charge not accurately reflect usage report seem significantly high ant... | problem | billing_and_payments | medium | ['technical_issue', 'billing_issue', 'service_request', 'access_issue'] |
e8bef187-cf12-4d52-8c62-d460c3850d1d | inquiry dell xps 13 battery optimization dear customer support hope message find well name name recently purchase dell xps 13 9310 store reach gather information optimize battery performance device run window 10 system imagine ensure maximum efficiency longevity battery crucial use case notice battery life may not perf... | request | product_support | low | ['performance_issue', 'technical_issue', 'general_inquiry', 'software_issue'] |
f69fb557-3f6a-479b-9716-8493051488d7 | recur problem network disconnection dear customer support hope message reach good condition contact inform recur problem face frequent network disconnection conduct thorough investigation conclude interruption due configuration problem cisco router isr4331 essential network operation problem manifest sporadic loss netw... | incident | technical_support | critical | ['technical_issue', 'network_issue', 'incident'] |
cee91a80-dc0b-478a-a996-5007b6ac314f | intermittent problem display firmware update dear customer support contact report problem samsung qled qn90a buy store recent firmware update facing intermittent display problem screen sometimes blink sometimes lose signal completely significantly damage view experience problem begin occur immediately firmware update s... | problem | product_support | medium | ['technical_issue', 'software_issue'] |
9dc62242-6d72-4509-aaf4-3c6b69c87399 | assistance require wireless setup issue dear tech online store customer support request assistance set wireless connection compact one color printer hp deskjet 3755 unable proceed current instruction provide could guide necessary step thank help sincerely name | request | product_support | low | ['technical_issue', 'general_inquiry'] |
fca8ef8a-e3c0-4cc8-99c9-9ef059de2fb1 | challenge instance launch concern service implementation | problem | customer_service | low | ['technical_issue', 'incident'] |
ffab39dd-fcca-47e5-a105-02b7647c97f1 | query feature microsoft surface pro 7 touch screen dear customer service customer tech online store hope message find well write ask assistance making informed decision purchase microsoft surface pro 7 particularly interested touchscreen feature overall performance could provide detailed information touchscreen work es... | request | customer_service | low | ['technical_issue', 'general_inquiry', 'service_request'] |
de96b285-a14e-4689-b237-6aa81f03df12 | assistance optimization aws infrastructure dear customer support need expert help configure optimize aws management service offer customer goal improve performance reduce cost look forward early assistance | request | it_support | medium | ['performance_issue', 'technical_issue', 'general_inquiry', 'service_request'] |
4170ee96-bc28-4b77-b07d-f879c9eb819a | code completion error intellij idea dear name customer service write draw attention recur problem code completion intellij idea 2024 1 particular problem often cause application crash development significantly affect productivity every time try use code completion function software become unresponsive eventually lead c... | incident | technical_support | high | ['technical_issue', 'software_issue'] |
d953d898-529b-4fd1-8c7c-ae08678a4a42 | assistance require aws storage cost performance dear service customer support hope message find well reach request assistance regard optimization aws storage cost enhancement performance cloud infrastructure customer use aws management service experience challenge manage storage cost effectively ensure optimal performa... | request | technical_support | low | ['performance_issue', 'technical_issue', 'general_inquiry'] |
d6615f6f-fd42-4859-b55b-19168b5687d7 | urgent database outage dear customer support team experience severe database outage affect mysql 8 0 30 critical client data become inaccessible urgently require support resolve issue please prioritize request contact name tel num additional detail thank immediate attention | incident | technical_support | critical | ['technical_issue', 'incident'] |
c7e6c92f-3961-4529-b4af-e6307473968e | synchronization problem dear customer service team address express concern problem google workspace business standard suite precisely difficulty email synchronization feature use gmail along collaborative application part google workspace collection problem appear lead significant delay update various platform cause sp... | problem | technical_support | medium | ['technical_issue', 'incident', 'general_inquiry', 'software_issue'] |
c5a5f3da-8c0c-4208-bae3-42766c92debf | urgent issue aws management service dear customer support write report high priority issue aws management service experience significant challenge cloud deployment process cost management issue affect business operation require immediate attention please advise necessary step resolve problem effectively reach tel num d... | incident | technical_support | high | ['technical_issue', 'incident', 'service_request', 'access_issue'] |
bf6bcc88-9889-460c-b491-564ff8910b24 | urgent consultation request critical issue dear service support team hope message find well name name currently experience critical issue server administration significantly impact operation rely heavily consult service ongoing technical need therefore urgently need expert assistance resolve issue quickly possible time... | request | customer_service | critical | ['performance_issue', 'technical_issue', 'system_issue', 'incident', 'service_request'] |
bf606bea-8f3a-4937-9420-5f10b45fe9e6 | request update billing information compliance dear customer support write request update billing information consulting service due new corporate payment policy crucial record remain compliant currently account acc num might require modification align recent policy change please let u know necessary step document requi... | change | billing_and_payments | low | ['billing_issue', 'service_request', 'access_issue'] |
8971ae04-2e6f-4e14-a8d0-c7944094181d | request consulting dear service customer service write inquire service offer consult service benefit general business need particular would like learn range service offer context consulting adapt need company would helpful get detailed information approach integrate technology solution success story demonstrate tangibl... | incident | general_inquiry | low | ['technical_issue', 'service_request', 'general_inquiry', 'feature_request', 'sales_inquiry'] |
bed8f2e5-6964-488a-89bf-0eba9ec6771b | urgent need help fail installation windows 11 pro good customer service experience failure instal window 11 pro thank give instruction fix situation quickly phone number tel num thank name | incident | technical_support | critical | ['technical_issue', 'incident', 'software_issue', 'system_issue'] |
7191e9ba-c16e-40da-8367-625fda942f45 | require urgent assistance cisco router connectivity problem isr4331 dear customer support experience connectivity problem cisco router isr4331 affect performance business network secure communication urgent problem affect daily operation could please provide urgent assistance resolve issue soon possible experience quic... | incident | technical_support | critical | ['technical_issue', 'incident', 'network_issue'] |
09e4ec14-fffd-4807-9866-5d1c63c11be4 | recur crash visual studio code 1 70 issue dear customer support write bring attention recur issue face visual studio code version 1 70 recently encounter persistent crash whenever attempt open file specific extension crash significantly disrupt workflow delay critical project problem appear occur regardless file size s... | incident | product_support | critical | ['performance_issue', 'technical_issue', 'incident', 'software_issue'] |
fa4725c1-18aa-4a95-93f8-a886ce01a058 | urgent jira software 8 20 outage dear customer support team write report critical issue experience jira software version 8 20 use managing project task track system down impact team ability view update project status across multiple department outage cause significant disruption workflow hinder communication collaborat... | problem | technical_support | critical | ['incident', 'technical_issue'] |
d0ecc76c-b015-4d69-ab46-0f17fa4d4df9 | request assistance administration server dear service customer support hope message find well write request additional assistance server management improve efficiency performance current system believe take advantage consulting service help u achieve improvement address exist challenge face main objective optimize serv... | request | customer_service | medium | ['performance_issue', 'technical_issue', 'general_inquiry', 'service_request'] |
1321fef7-95d6-4137-829e-b07963c8ef36 | no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no dear name sorry hear delay deliver apple watch series 7 gps understand concern currently investigate problem hope package arrive soon apologize disruption may cause... | request | technical_support | low | ['technical_issue', 'order_issue', 'service_request', 'general_inquiry'] |
5fec9d11-2060-4df3-b1f7-52dd1cd5b3ac | urgent connection performance problem dear customer service write report immediate issue regard secure connection performance critically affect business operation business hour rely cisco router isr4331 core component infrastructure recent disruption significantly affect ability maintain functional connection system pe... | incident | technical_support | critical | ['performance_issue', 'technical_issue', 'incident', 'network_issue'] |
b86be7ba-a240-4f0b-8743-3906667a90cc | network slow connectivity issue report cisco router isr4331 device hello write report issue network connectivity seem affect internet speed several user experience slow connectivity initial troubleshooting appear problem might relate configuration cisco router model isr4331 suspect misconfiguration hardware fault route... | incident | technical_support | critical | ['performance_issue', 'technical_issue', 'network_issue', 'hardware_issue'] |
316c9eb2-7cc6-41c8-9f2e-16041dd115fc | invoice assistance require dear customer support team hope message find well contact request assistance regard invoice adjustment relate recent use aws management service provide reputed computer service company represent company account number acc num associate ongoing aws infrastructure operation review use billing s... | request | billing_and_payments | low | ['performance_issue', 'technical_issue', 'billing_issue', 'service_request', 'access_issue', 'refund_request'] |
9485cb49-4916-42b0-a08e-23d61b573d5c | issue wireless print setup dear customer support experience issue hp deskjet 3755 wireless setup work color print function correctly kindly assist resolve problem thank name contact number tel num | incident | product_support | medium | ['technical_issue', 'hardware_issue', 'service_request'] |
573270c6-c2be-40a0-9472-231170e7c17b | review server configuration require dear service support customer name interruption collaboration tool believe solution may server configuration setting ask thorough review configuration consult service resolve problem immediately please advise u best way provide necessary instruction thank name tel num | problem | it_support | high | ['technical_issue', 'incident', 'system_issue'] |
f0f4ef10-214b-4805-a7ba-b6a9b9f630f5 | gmail integration problem dear customer service write seek support problem gmail integration google workspace business standard account team heavily dependent integration seamless communication however recently identify significant disruption affect email functionality particularly problematic rely integrated function ... | request | it_support | medium | ['technical_issue', 'incident', 'software_issue'] |
de77eaba-4c59-42df-ac4d-3a29a6c4c080 | inquiry macbook air m1 detail dear customer support team hope message find well recently acquire macbook air m1 tech online store seek detailed information usage initial troubleshoot step although device function well overall newcomer mac ecosystem would beneficial comprehensive understand navigate optimize feature eff... | request | customer_service | low | ['technical_issue', 'hardware_issue', 'general_inquiry', 'software_issue'] |
4e0131c4-90b4-4a04-924c-6cd3180d66ae | request change jira user permission setup dear customer support team hope message find well write request assistance modify user permission setup within jira project management software specifically version 8 20 name name project manager company name oversee project installation configuration team currently encounter c... | change | technical_support | low | ['technical_issue', 'service_request', 'access_issue'] |
56643b90-c99e-46f9-8af9-18e0193ea668 | urgent aws management service fail dear service support write report critical issue aws management service appear failed malfunction affect access important infrastructure cause significant disruption operation quick action need resolve problem minimize impact service could please provide update status issue possible t... | incident | technical_support | critical | ['technical_issue', 'incident', 'service_request'] |
cb55a3f5-ce89-429f-a9fc-89ec0cb948d5 | request return process printer hello problem wireless connection hp deskjet 3755 printer would like return could please help return process appreciate support thank much sincerely name | request | returns_and_exchanges | medium | ['technical_issue', 'order_issue', 'service_request'] |
9856280a-81f5-460a-ace8-880235d3e1cb | issue hp deskjet 3755 printer dear customer support hope message find well reach report issue recent purchase store hp deskjet 3755 wireless one printer since start use printer frequently jam paper return process cause significant disruption printing task follow troubleshoot step provide manual checking obstruction ens... | incident | returns_and_exchanges | medium | ['technical_issue', 'order_issue', 'hardware_issue', 'service_request'] |
e1ae03be-8ef9-4b98-b6ef-45c1539a3651 | dear tech online store support team write seek assistance persistent issue face adobe photoshop 2024 purchase store order number order num software currently experience significant delay load impact workflow negatively upon launch application stall initialization screen several minute quite concern not expect newly re... | request | product_support | medium | ['technical_issue', 'software_issue'] |
562fe004-a224-4dcd-bfc7-4d057165a9b8 | hello could please check availability pricing macbook air m1 online store look forward reply thanks best regard name | request | customer_service | low | ['technical_issue', 'service_request', 'general_inquiry', 'sales_inquiry'] |
254dc9a0-e786-4b3a-a354-d2f029763d95 | request billing correction subscription dear tech online store customer support hope message find well write express concern regard recent billing issue experience google workspace business standard subscription account number acc num appear incorrectly charge service not sign would like seek refund adjustment account ... | incident | billing_and_payments | medium | ['technical_issue', 'billing_issue', 'service_request', 'access_issue', 'refund_request'] |
abd82548-f1a5-402d-890c-dd17d8fa4509 | immediate access problem ticket system need urgent help | incident | it_support | medium | ['technical_issue', 'incident'] |
37929866-37cd-48bc-9ef3-09f5d1aa7c5f | urgent request jira ticket modification dear customer support hope message find well get touch urgent request change ticket categorization configuration jira software 8 20 improve project management modification high priority significantly improve workflow team please advise assist expedite process thank immediate atte... | change | technical_support | critical | ['technical_issue', 'incident', 'service_request'] |
33be0b07-474b-455a-941e-fee122088de7 | urgent macbook air m1 battery failure report acquire virtual store dear customer service recently acquire macbook air m1 virtual store face serious problem battery run extremely quickly please let know step take perform replacement repair | problem | returns_and_exchanges | high | ['technical_issue', 'hardware_issue', 'order_issue'] |
7f730a40-6eeb-4e77-92d0-20922be64e50 | no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no dear customer support team write draw urgent attention continuous problem face client orient server organization name company experience significant inactivity prob... | incident | technical_support | critical | ['technical_issue', 'system_issue', 'incident', 'service_request'] |
caddce90-4f77-4dd4-9542-53ace506fcb9 | help aws bill question need hello customer name detect billing irregularity recent provision service manage aws management service need support timely resolution inconsistency please check attach detail irregularity contact u information please contact account manager name tel num refer acc num address problem quick at... | incident | it_support | low | ['technical_issue', 'billing_issue', 'service_request', 'access_issue'] |
24a5d583-f00e-4735-82e9-6fc658ac4db1 | urgent router down dear customer support router cisco isr4331 experience critical software failure cause network outage diagnostics confirm issue request immediate replacement repair restore network functionality soon possible best name company name acc num | incident | service_outages_and_maintenance | critical | ['technical_issue', 'hardware_issue', 'network_issue', 'incident'] |
5ec5dc51-7d6d-4a4d-a58b-ab3de0620a2a | urgent aws configuration issue detect dear service support team write urgently bring attention critical issue experience aws management service seem misconfiguration aws server setting cause significant downtime operation problem affect ability deploy application service efficiently imperative solution find implement s... | incident | technical_support | critical | ['technical_issue', 'incident', 'system_issue'] |
48c3ea86-159b-4973-87b8-d5edeeb20d4d | urgent support require aws troubleshoot dear service customer support team hope message reach well write urgently ask support critical issue aws management service present team significant difficulty deploy aws resource lead extensive downtime severely affect business operation inability provide resource seamlessly not... | problem | customer_service | critical | ['technical_issue', 'incident'] |
3b284f66-2dfa-4705-9057-3758d3b1f2d8 | dear customer support team write report issue javascript react app development service recent update user interface crash consistently significantly impacted frontend operation issue need urgent resolution restore full functionality understand software update critical appreciate team effort malfunction affect producti... | problem | technical_support | critical | ['technical_issue', 'incident', 'service_request', 'software_issue'] |
2a0bf619-b052-469d-a6d8-8fa3a5fa5133 | dear customer support team hope message find well write bring attention urgent issue regard name account register account number acc num experience significant network interruption cisco router isr4331 disruption impact enterprise application result loss connectivity adversely affect daily operation particular cisco r... | incident | technical_support | critical | ['technical_issue', 'network_issue', 'incident'] |
e6264532-4338-4803-b0c8-44bd4d90110b | require assistance integration jira software dear customer support time hope message find well contact ticket relate problem encounter scrum frame configuration version 8 20 jira software face considerable difficulty integrate project management flow smooth way despite effort configure frame accord requirement certain ... | request | technical_support | medium | ['performance_issue', 'technical_issue', 'general_inquiry', 'software_issue'] |
3103c696-11f8-4528-8e91-fdd48bcaa876 | inquiry react app development dear service customer support seek information regard javascript react app development service specifically need cost estimate detail customization option ui enhancement please provide detailed insight early thank name acc num | request | sales_and_presales | low | ['technical_issue', 'service_request', 'general_inquiry', 'sales_inquiry'] |
fb9700d2-96b4-410b-80d1-4ed4570efcd1 | exchange request malfunction dell xps 13 dear tech online store customer support hope message find well write request exchange recently purchase dell xps 13 9310 unfortunately device display malfunction right box quite disappointing order number order num deliver delivery date believe eligible exchange per store policy... | change | returns_and_exchanges | low | ['technical_issue', 'order_issue', 'service_request'] |
8de3b314-48b1-4a59-b805-16a2869f66ff | dear tech online store support trouble access google drive google workspace business standard account every time try log get unexpected error message problem suddenly occur interrupts work flow ask support solve problem soon possible account detail follow name name phone number tel num account number acc num please le... | incident | sales_and_presales | high | ['technical_issue', 'incident', 'security_issue'] |
f6e3453e-ae63-4938-9fb3-987b13d33d21 | intermittent connectivity issue dear service support team write report intermittent connectivity issue experience aws service impact overall cloud infrastructure performance reliability concern aws management service observe issue past week affect operational efficiency kindly request assistance diagnose resolve proble... | incident | technical_support | critical | ['technical_issue', 'network_issue', 'incident'] |
e0031c77-249b-4d41-b443-05a4d98ecc8a | high priority incident immediate aws deployment resolution need dear customer support experience significant issue aws management service impact deployment infrastructure require immediate resolution maintain operational continuity quick assistance would greatly appreciated thank | incident | technical_support | critical | ['technical_issue', 'incident'] |
b3cbcf60-d05e-4c48-a3b1-e8885ddb9b82 | server performance feedback request dear customer support hope message find well write request feedback server performance cost efficiency concern ongoing consult project adjustment client name express concern regard current state would like explore improvement alternative ensure optimal result kindly provide u detaile... | request | customer_service | low | ['performance_issue', 'technical_issue', 'general_inquiry'] |
cb2047d3-172a-4f0d-b073-9efb6c4a570c | no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no dear customer support hope message find good health write ask help regard installation activation adobe photoshop 2024 new device recently purchase software tech on... | request | customer_service | medium | ['technical_issue', 'software_issue', 'service_request', 'access_issue'] |
7667fe4d-2295-4475-87ce-415e655cb8b5 | urgent consult service request dear service support write express high priority request service consult regard ticket system server administration assistance consult service encounter multiple issue need immediate attention firstly ticket system currently experience delay interruption impact productivity significantly ... | request | it_support | high | ['technical_issue', 'system_issue', 'incident', 'service_request'] |
c9bd1010-41c9-4ebf-98a6-3cd0c998c324 | urgent problem hp laserjet pro m15w printer configuration dear customer service department find difficulty configuration hp laserjet pro m15w printer not connect expect would appreciate guidance solve inconvenience thank much name tel num acc num | incident | product_support | medium | ['technical_issue', 'service_request'] |
8be70bba-9ee9-4725-a3ad-387a807107ca | urgent deployment error dear customer support hope message find well write bring urgent attention critical issue experience aws infrastructure manage via aws management service recently encounter deployment error unfortunately result significant application downtime adversely affect business operation need immediate re... | incident | technical_support | critical | ['technical_issue', 'system_issue', 'incident', 'service_request', 'software_issue'] |
739b9851-87a7-4bb6-98bc-7bb13a91cfca | urgent router support malfunction hello customer support cisco router isr4331 experience sudden malfunction cause major network interruption throughout system problem critical require immediate technical intervention suspect update router firmware could restore normal functionality please speed process resolve interrup... | incident | technical_support | critical | ['technical_issue', 'network_issue', 'hardware_issue', 'incident'] |
5e78e478-e7a6-4c4e-9593-e5df2a66c462 | issue slack connection affect team communication today channel inaccessible message cannot sent | incident | technical_support | medium | ['technical_issue', 'incident', 'network_issue'] |
d8f68145-a00d-4e57-9d74-2b8c79756be5 | delivery problem samsung galaxy s21 ultra face issue delivery recent order samsung galaxy s21 ultra although anticipated delivery date pass package not yet arrive order number ord num would appreciate help resolve matter early convenience thank | request | returns_and_exchanges | medium | ['technical_issue', 'order_issue', 'service_request'] |
57203130-adde-41a1-a642-aad1372588e9 | connectivity issue hp deskjet 3755 printer dear customer support experience wireless connectivity problem hp deskjet 3755 printer try troubleshoot no success could help resolve | incident | product_support | medium | ['technical_issue', 'hardware_issue', 'system_issue'] |
4732af4b-a1c6-47af-bc7d-99f2651c82cd | urgent technical support need dear support team hope message reach excellent spirit reach seek urgent assistance concern several critical software development issue currently encounter organization name company rely consult service prevail problem lead significant disruption productivity workflow number important conce... | request | technical_support | critical | ['technical_issue', 'incident', 'software_issue'] |
90875b52-bfdd-45ca-bc08-92ec109a4d05 | urgent keyboard issue hello face issue attach detachable keyboard surface pro 7 please assist | request | it_support | high | ['technical_issue', 'incident', 'hardware_issue'] |
968f622b-bbbe-4b72-842d-9f3401724ac4 | google workspace billing discrepancy dear support time write report incorrect invoice value google workspace business standard subscription account acc num please review adjust invoice wait prompt response | incident | billing_and_payments | medium | ['billing_issue', 'service_request', 'access_issue'] |
94a9b9bf-2f17-429e-b558-7d16ed4ac7c2 | inquiry dell xps 13 9310 issue hello customer support write seek assistance screen flicker issue experience dell xps 13 9310 ultrabook product seem developed problem recently cause significant inconvenience especially work check driver update ensure system update instal unfortunately issue persists could please provide... | request | product_support | medium | ['performance_issue', 'technical_issue', 'software_issue'] |
2be69a71-be7b-45f3-9e83-b87183a1eec9 | urgent problem react application service dear customer support hope message find good health write draw attention urgent problem encounter responsiveness user interface react javascript application development service use unfortunately application not currently respond plan greatly impact operation first notice problem... | problem | it_support | critical | ['performance_issue', 'technical_issue', 'incident', 'software_issue'] |
8fff5605-5375-4388-8e10-4e54b72964c8 | problem flash screen samsung galaxy s21 ultra purchase website urgent assistance require hello customer service feel concern blink screen samsung galaxy s21 ultra acquire via website could guide step fix problem well name | request | product_support | critical | ['technical_issue', 'incident', 'hardware_issue'] |
c6bc2b62-faff-43b9-8ac1-0ee5276b970e | aws connectivity problem urgent encounter connectivity problem aws management service result time client website immediate resolution require please give priority high priority incident account number acc num thank name | incident | technical_support | critical | ['technical_issue', 'network_issue', 'incident'] |
84d2aac1-111b-472f-a575-ff4c80d51ebd | billing discrepancy overcharge consultation dear customer support notice discrepancy recent bill consult service overcharge server administration setup consultation please review account rectify issue early convenience regard name | incident | billing_and_payments | medium | ['technical_issue', 'billing_issue', 'access_issue'] |
595ef37d-3634-4c57-ac46-6f999622d2d3 | problem touchscreen responsiveness hello customer service team hope message reach well customer name contact u regard reaction problem microsoft surface pro 7 please take look matter give advice step take solve problem thank | incident | product_support | medium | ['technical_issue', 'hardware_issue', 'software_issue'] |
6c236d4a-5670-4985-b1d1-7761695fca5d | frequent database downtime issue dear customer support team write bring attention recur problem mysql 8 0 30 server experience frequent downtime issue significantly affect reliability performance operation rely heavily database crucial activity hence imperative address matter urgently attempt preliminary troubleshootin... | incident | technical_support | critical | ['performance_issue', 'technical_issue', 'system_issue', 'incident'] |
a8597a74-d273-4fab-b294-45e905cb6769 | assistance require aws cost optimization deployment issue dear customer support team hope message find well name name reach behalf organization urgent assistance experience significant challenge relate aws cost optimization encounter frequent cloud service deployment failure within infrastructure believe issue largely ... | request | technical_support | high | ['technical_issue', 'billing_issue', 'incident'] |
6d1b1a1a-1eb7-4686-a82e-66ad7f827116 | request warranty processing lenovo ideapad 5 purchased online shop dear customer service recently purchase lenovo ideapad 5 online shop difficulty require processing guarantee please assist resolve matter soon possible br br br br br br br br br br br br br br br br br br br br br br br br br br br br br br br br br br... | incident | product_support | high | ['technical_issue', 'order_issue', 'incident', 'service_request', 'general_inquiry'] |
b91d867e-b9c8-4151-b9e9-03ba2cbf2296 | urgent aws management service inactivity problem dear customer support team write inform problem aws management service recently face unplanned inactivity interruption significantly impact customer access virtual server need immediate assistance resolve problem ensure no interruption occur please prioritize functionali... | incident | service_outages_and_maintenance | critical | ['technical_issue', 'incident', 'service_request'] |
4e66d5da-00aa-4f99-80d1-00cca0f63f43 | dear customer support write inform facing recurrent paper jam incident try print wirelessly hp deskjet 3755 printer could provide assistance modify setting fix issue think seek replacement would appreciate prompt response thank best regard name | incident | customer_service | medium | ['technical_issue', 'hardware_issue', 'service_request'] |
End of preview. Expand in Data Studio
No dataset card yet
- Downloads last month
- 35