id stringlengths 12 12 | timestamp timestamp[us]date 2022-01-01 01:53:00 2025-12-31 22:27:00 | year int64 2.02k 2.03k | user_query stringclasses 725 values | assistant_reply stringlengths 108 263 | intent stringclasses 16 values |
|---|---|---|---|---|---|
gtb_cs_00001 | 2023-12-15T07:10:00 | 2,023 | How do I change my card PIN? | For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN. | pin_change |
gtb_cs_00002 | 2024-09-18T01:14:00 | 2,024 | I can’t do transfers—account restricted. What’s causing this? | To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution. | account_restriction |
gtb_cs_00003 | 2024-04-22T21:41:00 | 2,024 | How do I activate my Naira Mastercard? | You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile. | card_activation |
gtb_cs_00004 | 2023-10-02T16:12:00 | 2,023 | I misplaced my card. How can I block or freeze it? | If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step. | card_block_unblock |
gtb_cs_00005 | 2025-06-01T21:41:00 | 2,025 | What is my daily transfer limit? | If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch. | transfer_limits |
gtb_cs_00006 | 2024-02-17T04:25:00 | 2,024 | My login isn’t working. How do I reset my password? | You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable). | password_reset |
gtb_cs_00007 | 2022-11-22T20:07:00 | 2,022 | A POS transaction shows successful but merchant says failed. What should I do? | For POS/merchant disputes, keep your receipt and reference (TRX9883089040). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response. | chargeback_dispute |
gtb_cs_00008 | 2023-09-09T21:46:00 | 2,023 | BVN mismatch error on GTWorld—how can I fix it? | To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld. | bvn_issues |
gtb_cs_00009 | 2022-04-02T11:55:00 | 2,022 | My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX8026219547 | If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX8026219547) and check your account history. If not reversed after the stated time, contact support with the reference and amount. | failed_transfer_debit |
gtb_cs_00010 | 2022-06-07T18:50:00 | 2,022 | What documents do I need to open an account? | You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification. | account_opening |
gtb_cs_00011 | 2023-04-30T09:59:00 | 2,023 | How can I reset my GTWorld password? | You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable). | password_reset |
gtb_cs_00012 | 2022-06-16T12:08:00 | 2,022 | I did a transfer on GTWorld app and it failed. Why was I still debited? | Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX0495058008) with customer care for tracking. | failed_transfer_debit |
gtb_cs_00013 | 2023-11-27T05:21:00 | 2,023 | My BVN verification failed. What should I do? | To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld. | bvn_issues |
gtb_cs_00014 | 2024-05-31T03:28:00 | 2,024 | I didn’t get debit alerts. How do I activate SMS alerts? | If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation. | debit_alerts |
gtb_cs_00015 | 2025-11-23T22:51:00 | 2,025 | Can you send me my account statement via email? | Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch. | statement_request |
gtb_cs_00016 | 2025-06-05T20:16:00 | 2,025 | Do you support international transactions on my card? | International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care. | usd_card_fx |
gtb_cs_00017 | 2025-04-14T04:50:00 | 2,025 | I can’t do transfers—account restricted. What’s causing this? | To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution. | account_restriction |
gtb_cs_00018 | 2024-03-24T00:15:00 | 2,024 | A POS transaction shows successful but merchant says failed. What should I do? | For POS/merchant disputes, keep your receipt and reference (TRX3568308259). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response. | chargeback_dispute |
gtb_cs_00019 | 2024-01-12T22:23:00 | 2,024 | My USSD isn’t working. What can cause this? | USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available. | ussd_help |
gtb_cs_00020 | 2024-05-11T03:47:00 | 2,024 | What documents do I need to open an account? | You may open an account digitally and later upgrade your KYC at a branch if required. Ensure your details match your BVN/NIN records for smooth verification. | account_opening |
gtb_cs_00021 | 2024-04-06T14:06:00 | 2,024 | I can’t do transfers—account restricted. What’s causing this? | Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a passport photograph for verification and resolution. | account_restriction |
gtb_cs_00022 | 2023-12-12T15:44:00 | 2,023 | What is the code to check my balance on *737#? | If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active. | ussd_help |
gtb_cs_00023 | 2025-07-22T19:37:00 | 2,025 | Can I unblock my card after I find it? | If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step. | card_block_unblock |
gtb_cs_00024 | 2025-01-20T16:06:00 | 2,025 | What is my daily transfer limit? | Transfer limits depend on your account profile and KYC status (KYC Level 2). You can view your current limit in GTWorld or request an update via a branch, subject to security checks. | transfer_limits |
gtb_cs_00025 | 2025-11-23T01:42:00 | 2,025 | Can I open an account online and upgrade later? | You can start account opening via GTWorld (if available in your region) or visit a branch. Required documents typically include a utility bill and additional KYC depending on the account type. | account_opening |
gtb_cs_00026 | 2025-01-09T05:16:00 | 2,025 | Why is my account restricted? | To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution. | account_restriction |
gtb_cs_00027 | 2023-11-26T19:30:00 | 2,023 | How can I get my bank statement? | You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences. | statement_request |
gtb_cs_00028 | 2022-10-24T19:25:00 | 2,022 | How can I get my bank statement? | You can download your statement from GTWorld (Statements/Account History) or request one at a branch. For emailed statements, use the in-app request if available or visit a branch to set up delivery preferences. | statement_request |
gtb_cs_00029 | 2025-06-22T10:45:00 | 2,025 | Can I unblock my card after I find it? | If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch. | card_block_unblock |
gtb_cs_00030 | 2024-08-04T16:08:00 | 2,024 | I was charged twice on POS for 150000 NGN. How do I dispute? Ref: TRX1273872090 | If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal by the next business day. If it doesn’t reverse, raise a dispute with the reference and evidence. | chargeback_dispute |
gtb_cs_00031 | 2023-10-08T10:42:00 | 2,023 | How can I reset my GTWorld password? | Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch. | password_reset |
gtb_cs_00032 | 2025-11-11T07:56:00 | 2,025 | Why is my account restricted? | Account restrictions can occur due to incomplete KYC, compliance reviews, or unusual activity triggers. Please visit a branch with a utility bill for verification and resolution. | account_restriction |
gtb_cs_00033 | 2025-09-29T05:13:00 | 2,025 | How do I change my card PIN? | For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph. | pin_change |
gtb_cs_00034 | 2025-08-05T05:14:00 | 2,025 | Can I link NIN without going to the branch? | NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details. | nin_linking |
gtb_cs_00035 | 2025-08-05T04:29:00 | 2,025 | Why is my account restricted? | To lift restrictions, confirm your KYC details and provide required documents at a branch. If you received a message, bring it along for faster resolution. | account_restriction |
gtb_cs_00036 | 2022-06-23T17:00:00 | 2,022 | My BVN verification failed. What should I do? | A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a BVN to update and re-verify your details. | bvn_issues |
gtb_cs_00037 | 2022-03-02T10:12:00 | 2,022 | How can I reset my GTWorld password? | You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable). | password_reset |
gtb_cs_00038 | 2025-04-14T00:04:00 | 2,025 | How do I change my card PIN? | For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a passport photograph. | pin_change |
gtb_cs_00039 | 2022-05-31T07:55:00 | 2,022 | My beneficiary list is not showing. Is the service down? | If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile. | beneficiary_issues |
gtb_cs_00040 | 2024-03-07T09:47:00 | 2,024 | How do I increase my transfer limit on ATM? | If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch. | transfer_limits |
gtb_cs_00041 | 2024-10-02T05:54:00 | 2,024 | How do I increase my transfer limit on branch? | If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch. | transfer_limits |
gtb_cs_00042 | 2022-10-20T07:59:00 | 2,022 | My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX8454746149 | Failed-transfer debits are usually auto-reversed by the next business day. If it doesn’t reverse, share the reference (TRX8454746149) with customer care for tracking. | failed_transfer_debit |
gtb_cs_00043 | 2022-04-15T13:31:00 | 2,022 | I need to raise a dispute for a card transaction. How can I do that? | If you were charged but the merchant says failed, request a POS receipt and wait for an auto-reversal within 72 hours. If it doesn’t reverse, raise a dispute with the reference and evidence. | chargeback_dispute |
gtb_cs_00044 | 2023-03-01T00:03:00 | 2,023 | My Visa debit card isn’t working online for international payments. What can I do? | If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile. | usd_card_fx |
gtb_cs_00045 | 2022-08-04T03:19:00 | 2,022 | My transaction alerts stopped. What can I do? | You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date. | debit_alerts |
gtb_cs_00046 | 2025-12-17T19:45:00 | 2,025 | My BVN verification failed. What should I do? | A BVN mismatch usually means your biodata doesn’t align with BVN records. Please visit a branch with a valid ID to update and re-verify your details. | bvn_issues |
gtb_cs_00047 | 2024-08-09T15:19:00 | 2,024 | What is my daily transfer limit? | If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch. | transfer_limits |
gtb_cs_00048 | 2022-09-21T00:37:00 | 2,022 | My USSD isn’t working. What can cause this? | If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active. | ussd_help |
gtb_cs_00049 | 2022-12-06T20:14:00 | 2,022 | My transaction alerts stopped. What can I do? | If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation. | debit_alerts |
gtb_cs_00050 | 2023-09-25T20:15:00 | 2,023 | My BVN verification failed. What should I do? | To resolve BVN issues, confirm your BVN details and update your profile at a branch. Once updated, retry the verification on GTWorld. | bvn_issues |
gtb_cs_00051 | 2023-01-02T18:43:00 | 2,023 | Transfer failed but I was debited 10000 NGN. How long till reversal? | If your transfer failed but you were debited, the transaction is typically reversed within 48 hours. Keep your reference (TRX7285582775) and check your account history. If not reversed after the stated time, contact support with the reference and amount. | failed_transfer_debit |
gtb_cs_00052 | 2024-08-01T01:15:00 | 2,024 | I forgot my POS password. What should I do? | You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable). | password_reset |
gtb_cs_00053 | 2022-11-11T11:04:00 | 2,022 | Why can’t I delete a beneficiary on POS? | If you can’t manage beneficiaries, update the app, clear cache, and retry. Persistent issues may require support assistance for your profile. | beneficiary_issues |
gtb_cs_00054 | 2025-06-06T16:04:00 | 2,025 | Can I change my PIN using GTWorld app? | You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type. | pin_change |
gtb_cs_00055 | 2024-08-18T03:55:00 | 2,024 | Why am I getting a limit error when transferring 50000 NGN? | Transfer limits depend on your account profile and KYC status (KYC Level 1). You can view your current limit in GTWorld or request an update via a branch, subject to security checks. | transfer_limits |
gtb_cs_00056 | 2025-06-03T21:07:00 | 2,025 | I want to reset my Verve card PIN. What are the steps? | You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type. | pin_change |
gtb_cs_00057 | 2022-09-25T06:19:00 | 2,022 | How do I activate my debit card? | You can activate your card by performing a PIN-based transaction at any GTBank ATM (e.g., balance inquiry/withdrawal), or follow the activation steps available in GTWorld if shown for your card profile. | card_activation |
gtb_cs_00058 | 2023-09-20T21:21:00 | 2,023 | I misplaced my card. How can I block or freeze it? | If you find your card after blocking, you may be able to unblock it in-app depending on your settings. If not, customer care can advise on the safest next step. | card_block_unblock |
gtb_cs_00059 | 2025-06-08T08:58:00 | 2,025 | How do I change my card PIN? | For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a NIN slip. | pin_change |
gtb_cs_00060 | 2024-08-03T22:56:00 | 2,024 | I want to reset my Naira Mastercard PIN. What are the steps? | You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type. | pin_change |
gtb_cs_00061 | 2023-03-07T04:16:00 | 2,023 | I need a statement from last month. How do I download it? | Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch. | statement_request |
gtb_cs_00062 | 2024-06-01T00:40:00 | 2,024 | My new card isn’t working. How can I activate it? | For first-time use, activate your card at an ATM with your PIN. If activation fails, confirm your PIN setup and try again or visit a branch. | card_activation |
gtb_cs_00063 | 2025-12-31T08:06:00 | 2,025 | I need a statement from last month. How do I download it? | Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch. | statement_request |
gtb_cs_00064 | 2024-09-01T17:41:00 | 2,024 | I need to raise a dispute for a card transaction. How can I do that? | For POS/merchant disputes, keep your receipt and reference (TRX0062769835). Disputes can be raised via customer care or at a branch. Resolution timelines depend on the card scheme and merchant response. | chargeback_dispute |
gtb_cs_00065 | 2023-01-08T05:25:00 | 2,023 | My USSD isn’t working. What can cause this? | If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active. | ussd_help |
gtb_cs_00066 | 2024-09-07T21:32:00 | 2,024 | I didn’t get debit alerts. How do I activate SMS alerts? | You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date. | debit_alerts |
gtb_cs_00067 | 2023-07-20T02:42:00 | 2,023 | I got a message to submit NIN. How do I do it on USSD *737#? | NIN linkage may be completed through GTWorld/USSD for many customers. If verification fails, a branch visit may be required to validate your details. | nin_linking |
gtb_cs_00068 | 2024-03-05T13:29:00 | 2,024 | I didn’t get debit alerts. How do I activate SMS alerts? | You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date. | debit_alerts |
gtb_cs_00069 | 2023-03-02T09:35:00 | 2,023 | Can I change my PIN using POS? | For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a BVN. | pin_change |
gtb_cs_00070 | 2025-08-24T10:33:00 | 2,025 | My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX0845657203 | Failed-transfer debits are usually auto-reversed within 48 hours. If it doesn’t reverse, share the reference (TRX0845657203) with customer care for tracking. | failed_transfer_debit |
gtb_cs_00071 | 2025-01-31T20:57:00 | 2,025 | What is the code to check my balance on *737#? | USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available. | ussd_help |
gtb_cs_00072 | 2022-04-18T17:21:00 | 2,022 | What is my daily transfer limit? | If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch. | transfer_limits |
gtb_cs_00073 | 2025-07-04T19:49:00 | 2,025 | My Verve card isn’t working online for international payments. What can I do? | If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile. | usd_card_fx |
gtb_cs_00074 | 2023-05-01T09:18:00 | 2,023 | Can I receive email alerts for transactions? | If alerts stopped, confirm your contact details and alert settings. You may also need to update preferences at a branch for reactivation. | debit_alerts |
gtb_cs_00075 | 2023-11-19T09:16:00 | 2,023 | My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX7335669375 | If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX7335669375) and check your account history. If not reversed after the stated time, contact support with the reference and amount. | failed_transfer_debit |
gtb_cs_00076 | 2025-12-24T13:42:00 | 2,025 | My login isn’t working. How do I reset my password? | You can reset your password from the GTWorld login screen by selecting **Forgot Password** and completing the verification steps (OTP/BVN/NIN as applicable). | password_reset |
gtb_cs_00077 | 2024-04-25T17:47:00 | 2,024 | Do you support international transactions on my card? | International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care. | usd_card_fx |
gtb_cs_00078 | 2022-07-11T12:07:00 | 2,022 | Why am I getting a limit error when transferring 100000 NGN? | Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks. | transfer_limits |
gtb_cs_00079 | 2022-12-28T15:29:00 | 2,022 | How do I increase my transfer limit on USSD *737#? | Transfer limits depend on your account profile and KYC status (KYC Level 3). You can view your current limit in GTWorld or request an update via a branch, subject to security checks. | transfer_limits |
gtb_cs_00080 | 2022-04-30T23:41:00 | 2,022 | What is my daily transfer limit? | If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch. | transfer_limits |
gtb_cs_00081 | 2023-04-06T10:37:00 | 2,023 | How do I block my card immediately? | If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch. | card_block_unblock |
gtb_cs_00082 | 2022-10-09T23:37:00 | 2,022 | How do I block my card immediately? | If your card is missing, block/freeze it immediately via GTWorld (Card Management) if available, or contact customer care. You can request a replacement at a branch. | card_block_unblock |
gtb_cs_00083 | 2023-12-03T04:09:00 | 2,023 | My USSD isn’t working. What can cause this? | If USSD fails, it may be due to network issues, line linkage, or temporary downtime. Try again later and ensure your registered phone number is active. | ussd_help |
gtb_cs_00084 | 2022-08-03T04:14:00 | 2,022 | I need a statement from last month. How do I download it? | Statements are available on GTWorld for download. If you need a stamped statement, request it at any branch. | statement_request |
gtb_cs_00085 | 2024-08-28T01:13:00 | 2,024 | My account was debited for a transfer but the beneficiary didn’t receive it. What next? Ref: TRX8518193368 | If your transfer failed but you were debited, the transaction is typically reversed by the next business day. Keep your reference (TRX8518193368) and check your account history. If not reversed after the stated time, contact support with the reference and amount. | failed_transfer_debit |
gtb_cs_00086 | 2022-03-19T14:46:00 | 2,022 | I want to reset my Naira Mastercard PIN. What are the steps? | For security, PIN changes are done via GTBank ATM or in-branch. If your PIN is blocked, visit a branch with a valid ID. | pin_change |
gtb_cs_00087 | 2025-05-04T18:51:00 | 2,025 | I forgot my branch password. What should I do? | Please use the **Forgot Password** option on GTWorld to reset your password. If you still can’t access your profile after verification, contact customer care or visit a branch. | password_reset |
gtb_cs_00088 | 2025-11-11T06:38:00 | 2,025 | Do you support international transactions on my card? | If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile. | usd_card_fx |
gtb_cs_00089 | 2024-04-26T00:06:00 | 2,024 | What is the code to check my balance on *737#? | USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available. | ussd_help |
gtb_cs_00090 | 2025-04-18T19:51:00 | 2,025 | How do I link my NIN to my account? | You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance. | nin_linking |
gtb_cs_00091 | 2023-05-25T21:54:00 | 2,023 | Can I link NIN without going to the branch? | You can link your NIN via GTWorld or USSD (*737#) if the option is available for your profile. If you can’t find it, visit a branch with your NIN details for assistance. | nin_linking |
gtb_cs_00092 | 2024-03-05T16:41:00 | 2,024 | Why am I getting a limit error when transferring 2000 NGN? | If you’re seeing a limit error, reduce the amount or split the transfer. To increase limits, update your KYC and request a limit review through GTWorld (if available) or at a branch. | transfer_limits |
gtb_cs_00093 | 2025-10-22T16:27:00 | 2,025 | How do I change my card PIN? | You can change your card PIN at a GTBank ATM or by visiting a branch. Some PIN services may also be available via GTWorld depending on your card type. | pin_change |
gtb_cs_00094 | 2024-05-09T08:37:00 | 2,024 | My transaction alerts stopped. What can I do? | You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date. | debit_alerts |
gtb_cs_00095 | 2022-06-29T21:12:00 | 2,022 | Why did my foreign card payment decline? | International card payments may be affected by card settings, limits, or regulatory restrictions. Check if international usage is enabled (where applicable) and confirm you have sufficient funds and available limits. If declines persist, contact customer care. | usd_card_fx |
gtb_cs_00096 | 2024-06-16T14:36:00 | 2,024 | I did a transfer on ATM and it failed. Why was I still debited? | Failed-transfer debits are usually auto-reversed within 24 hours. If it doesn’t reverse, share the reference (TRX7387503099) with customer care for tracking. | failed_transfer_debit |
gtb_cs_00097 | 2025-01-04T12:54:00 | 2,025 | My Verve card isn’t working online for international payments. What can I do? | If your online foreign payment declines, ensure your card is active, your account has sufficient balance, and any required international usage setting is enabled. Customer care can help verify if any restrictions apply to your profile. | usd_card_fx |
gtb_cs_00098 | 2025-09-03T16:02:00 | 2,025 | How do I transfer money using *737#? | USSD services are available via *737#. You can check balance, transfer, and pay bills from the menu. If USSD isn’t working, confirm your line is linked to your account and that your mobile network is available. | ussd_help |
gtb_cs_00099 | 2023-11-14T13:30:00 | 2,023 | Transfer failed but I was debited 15000 NGN. How long till reversal? | Failed-transfer debits are usually auto-reversed within 72 hours. If it doesn’t reverse, share the reference (TRX5771929557) with customer care for tracking. | failed_transfer_debit |
gtb_cs_00100 | 2023-05-26T02:41:00 | 2,023 | Can I receive email alerts for transactions? | You can manage transaction alerts (SMS/email) through GTWorld settings (if available) or request alert activation at a branch. Ensure your phone number and email are up to date. | debit_alerts |
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