OFloChR/anno/en_44_flowchart.md

Customer Feedback Handling Process

flowchart TD
    B[Customer submits feedback. Is\nfurther confirmation of\nfeedback details needed?] --> |YES| A[Contact customer to\nconfirm specific details of\nthe feedback.]
    B --> |NO| C[Begin processing\nfeedback. Is additional\nsupport material\nrequired?]
    C --> |YES| D[Gather necessary\nsupport materials.\nPreparation time is\n2 to 4 business\ndays.]
    C --> |NO| E[Process feedback directly.\nExpected processing time\nis 4 to 6 business days.]
    D --> G[Review feedback\nprocessing results. Does\nthe handling meet\ncustomer expectations?]
    E --> G
    G --> |YES| K[Notify customer that\nprocessing is complete. Is\nfollow-up needed?]
    G --> |NO| I[Adjust handling\nplan. Forward\nfeedback to the\nrelevant\ndepartment for\ncorrections.]
    I --> G
    H[Customer\nfeedback\nresults have\nbeen sent] --> F[Conduct satisfaction\nsurvey. Customer\ncompletes the survey\nwithin 1 week.]
    H --> J[No satisfaction\nsurvey conducted. Is\na follow-up email\nneeded?]
    J --> |YES| F
    J --> |NO| K