OFloChR/anno/en_6_flowchart.md

Payment Services Support\nRepresentative

flowchart TD
    A[Customer requests support] --> B[Is the request about account\naccess?]
    B --> |Y| E[Verify identity with security\nquestions]
    E --> H[Gather user account details]
    H --> J[Check account status]
    J --> M[Notify customer via email]
    A --> C[Is the request regarding\ntransaction issues?]
    C --> |Y| F[Review transaction history]
    F --> I[Determine transaction\nlocation]
    I --> K[Is the transaction from a\nflagged region?]
    K --> N[Notify customer about\nrestrictions]
    K --> |N| O[Ask for more details on the\ntransaction]
    A --> D[Is the request about product\nfeatures?]
    D --> |Y| G[Is the inquiry for general\nsuggestions?]
    G --> |Y| L[Send feedback form for\nimprovements]