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3Technical Support | The picture quality on my TV channels keeps freezing and pixelating. I've checked all the cables and connections. My location is Negombo. |
2New Service | I'd like to inquire about getting internet and TV services installed at my new apartment in Colombo 7. Could you please send me information on packages and installation fees? |
1General Feedback | Your customer service representative, Nimal, was incredibly helpful and patient when assisting me with a billing issue yesterday. I appreciate his excellent service. |
3Technical Support | My internet keeps dropping out intermittently throughout the day. It's especially bad during peak hours. I'm in Kandy. Signal strength seems low. |
0Billing Inquiry | I'm being charged for a premium movie channel I never subscribed to. Please remove this charge from my next bill. Account number is 8901234. |
2New Service | I'm moving to Galle soon and want to know what internet and TV packages you offer in that area. I need a reliable high-speed internet connection. |
1General Feedback | The new website is much easier to navigate than the old one. Good job! However, the mobile app still needs some improvement in terms of user-friendliness. |
3Technical Support | My remote control is not working properly. Some buttons are unresponsive. I have tried changing the batteries. |
0Billing Inquiry | There's an unexpected charge of LKR 500 on my bill. I can't identify what this charge is for. Could you provide a detailed breakdown of my charges? Account: 9876543. |
3Technical Support | My internet keeps disconnecting every few minutes. The signal strength indicator on my modem shows full signal, but the connection drops constantly. I live in Colombo 7. |
0Billing Inquiry | I believe I've been double-billed for this month's service. I have attached screenshots of both transactions. Please investigate and refund the duplicate charge. |
2New Service | I would like to sign up for your internet and TV combo package. What are the different speed options available in Negombo? |
1General Feedback | I recently had a positive experience with your customer service representative, Nimal, who helped me troubleshoot a problem efficiently. I wanted to commend his excellent service. |
3Technical Support | My TV channels keep freezing, particularly the HD channels. I have tried all the troubleshooting steps on your website, but the issue persists. |
0Billing Inquiry | I'm trying to understand the charges on my bill. Could you provide a detailed breakdown of all the fees applied? |
2New Service | I'm interested in adding a landline to my existing internet service. What packages are available with bundled discounts? |
1General Feedback | Your website is difficult to navigate. Finding specific information about packages and pricing is very time-consuming. |
3Technical Support | There's no internet connection at all in my house in Kandy. The modem's lights are all off. |
0Billing Inquiry | My payment was processed on the 10th, but my account still shows an outstanding balance. Could you please investigate this? |
0Billing Inquiry | My payment of LKR 2500 on October 26th seems to be missing from my account. Can you please investigate? My account number is 1234567. |
3Technical Support | The internet is down in my Colombo apartment building. It’s been off since 10 am this morning. Please advise. |
2New Service | I would like to order a new internet and TV package for my house in Kandy. Can you send me information about your current offers? |
1General Feedback | I recently had a great experience with your customer service representative, Nimal, who helped me troubleshoot my Wi-Fi issues. He was very helpful and patient. |
3Technical Support | My TV remote is not working. I’ve tried new batteries. The model number is ABC-123. Located in Negombo. |
0Billing Inquiry | I am being charged for a service I did not request. There's a charge for 'Premium Movie Pack' which I never subscribed to. Account # 8765432. |
2New Service | I'm interested in getting internet and TV service installed at my new home in Galle. Could you send someone to assess the connection possibilities? |
1General Feedback | Your website is difficult to navigate. It takes a long time to find the information I need. It could be improved with better organization. |
3Technical Support | My internet keeps disconnecting intermittently throughout the day. The signal strength seems weak. I am located in Jaffna. |
0Billing Inquiry | I believe I have been overcharged for my internet usage this month. My data usage should not exceed the 50GB limit of my plan. Account number: 9876543. |
3Technical Support | My internet keeps dropping out intermittently in Negombo. The signal strength seems fine on my modem, but the connection is constantly unstable. |
0Billing Inquiry | I believe I have been double-billed for this month's service. My payment confirmation shows two transactions, both on October 26th. |
2New Service | I'd like to sign up for both internet and TV packages. Could you please send me information on your current deals and packages available in Colombo 03? |
1General Feedback | I recently had a great experience with your customer service representative, Nimal, who helped me troubleshoot a billing issue. He was very patient and helpful. |
3Technical Support | My IPTV box is displaying an error message "E001". I have tried unplugging it and plugging it back in, but the issue persists. |
0Billing Inquiry | My payment failed, even though my bank statement shows the funds were deducted. My account number is 1234567. |
2New Service | I am moving to Kandy next month and would like to know if your services are available in my new area. My move-in date is November 15th. |
1General Feedback | Your website is difficult to navigate. It's hard to find information about upgrading packages. |
3Technical Support | The Wi-Fi speed is very slow in the evenings. It is significantly faster during the day. My location is Galle. |
0Billing Inquiry | I'm disputing a charge of LKR 500 for an "on-demand movie" that I did not order. I have proof of payment for all my usual subscriptions. |
0Billing Inquiry | My payment of LKR 2500 on October 26th doesn't seem to have been registered. Can you please check and confirm? My account number is 1234567. |
3Technical Support | The remote for my set-top box is not working. I've tried changing the batteries, but it still doesn't respond. I live in Colombo 7. |
2New Service | I'd like to sign up for your internet and TV combo package. Could you send me details on the different plans and pricing? |
1General Feedback | Your customer service representative, Nimal, was incredibly helpful and resolved my issue quickly yesterday. Thank you! |
3Technical Support | I'm experiencing intermittent internet outages throughout the night in Negombo. This has been happening for the past week. |
0Billing Inquiry | I'm being charged for a premium movie channel I never subscribed to. Please remove this from my bill and credit my account. |
2New Service | I want to add a second internet connection to my existing account. What are the installation fees and additional monthly charges? |
1General Feedback | I'm very happy with the speed and reliability of your internet service. Keep up the good work! |
3Technical Support | My TV picture quality is poor. It's very grainy and pixelated. I've tried adjusting the settings, but nothing seems to help. |
0Billing Inquiry | I believe I've been overcharged for my internet usage this month. My usage was significantly lower than previous months. Could you investigate please? |
3Technical Support | My TV remote is not working. The batteries are new, and I've tried re-pairing it, but nothing seems to work. I'm in Colombo 7. |
0Billing Inquiry | I believe I've been double-billed for this month's internet service. My account number is 1234567. Can you investigate this? |
2New Service | I'd like to sign up for your internet and TV package. Could you please send me information on your available plans and pricing in Galle? |
1General Feedback | Your customer service representatives are always very helpful and polite. I appreciate the excellent service. |
3Technical Support | I'm experiencing intermittent internet outages throughout the night in Negombo. It's impacting my online work. |
0Billing Inquiry | I'm having trouble accessing my online billing portal. I've forgotten my password and the password reset link isn't working. |
2New Service | I'm moving to Kandy next week and would like to transfer my existing internet and TV service to my new address. What's the process? |
3Technical Support | There's a constant buzzing noise coming from my set-top box. It's quite loud and annoying. |
1General Feedback | I think your website could be improved. Navigation is a bit confusing and finding specific information is difficult. |
0Billing Inquiry | My payment didn't go through. I tried paying online using my credit card, but received an error message. My transaction ID is ABC123XYZ. |
3Technical Support | My TV remote is not working. The batteries are new, and I've tried re-pairing it, but it still doesn't respond. I'm located in Colombo 7. |
0Billing Inquiry | I believe I have been double-billed for this month's internet service. My account number is 1234567. Could you please investigate? |
2New Service | I'd like to sign up for internet and TV. I live in Kandy and would appreciate information on your packages and pricing. |
1General Feedback | I recently had a fantastic experience with your customer service representative, Nimal. He was extremely helpful and resolved my issue quickly. |
3Technical Support | There's a problem with my internet connection. I keep getting intermittent outages, especially during peak hours in Negombo. |
0Billing Inquiry | My payment was processed on [Date], but my account still shows an outstanding balance. I have attached a copy of my payment confirmation. |
2New Service | I'm interested in your fibre optic internet service. Can you tell me about the speed tiers and any introductory offers? My address is No. 12, Galle Road, Galle. |
1General Feedback | Your website is difficult to navigate. Finding information about specific packages is time-consuming. |
3Technical Support | My internet speed is much slower than what I'm paying for. I've run a speed test and the results are consistently below my subscribed speed. I'm in the Ratnapura area. |
0Billing Inquiry | I'm disputing a charge of LKR 500 for an on-demand movie that I did not order. My account number is 9876543. |
3Technical Support | My internet is down completely in Negombo. I've tried all the troubleshooting steps on your website, but nothing works. Ticket number requested. |
0Billing Inquiry | I'm being charged for a service I never subscribed to, "Premium Movie Pack". Please remove this and adjust my bill accordingly. |
2New Service | I would like to inquire about the availability of your internet and TV packages in Kandy. I need a fast internet connection for work and a family-friendly TV package. |
1General Feedback | I recently had a positive experience with your customer support representative, Nimal. He was very helpful and resolved my issue quickly. |
3Technical Support | My TV remote is malfunctioning. The power button doesn't work, and several buttons are unresponsive. I have a Sri Lanka Telecom package. |
0Billing Inquiry | My payment of LKR 2500 was made on October 26th but it doesn't seem to be reflected on my account. I have a transaction reference number: XYZ12345. |
2New Service | I'm moving to Colombo 7 next week and want to set up internet and TV service at my new address. Please send me details on packages and installation costs. |
1General Feedback | Your website is difficult to navigate. Finding information about specific packages and troubleshooting steps is confusing and time-consuming. |
3Technical Support | I'm experiencing intermittent internet outages in the Galle area. The connection drops for a few seconds every few minutes, making it impossible to have a video call. |
0Billing Inquiry | I believe I've been overcharged for my internet usage this month. My data allowance was 100GB, but my bill shows I used significantly more. Can you investigate? |
0Billing Inquiry | My payment of LKR 2500 on the 15th seems to be missing from my account. Can you please investigate this? My account number is 1234567. |
3Technical Support | The TV channels keep freezing and pixelating. I've tried all the troubleshooting steps on your website, but nothing works. My location is Colombo 7. |
2New Service | I'd like to sign up for your internet and TV combo package. Could you send me details on the different plans available and the installation process? |
1General Feedback | I recently spoke with one of your customer service representatives, Nimal, who was incredibly helpful and patient. I wanted to commend him on his excellent service. |
3Technical Support | My internet is working intermittently. It connects for a few minutes, then disconnects. This is happening frequently throughout the day in Negombo. |
0Billing Inquiry | I'm being charged for a premium channel I never ordered. Please remove this from my bill and refund the amount. |
2New Service | I'm moving to Kandy next week and would like to transfer my existing internet and TV service to my new address. What's the procedure for this? |
1General Feedback | Your website is difficult to navigate. It's hard to find information about specific packages and pricing. |
3Technical Support | My router keeps displaying an error code 004. I've tried restarting it multiple times but the problem persists. I am located in Galle. |
0Billing Inquiry | I believe I have been overcharged for my internet usage this month. My usual usage is much lower. Can you please provide a detailed breakdown of my bill? |
3Technical Support | My landline phone is not working. I've checked all the connections and the phone itself seems fine. Location: Colombo 07. |
0Billing Inquiry | I believe I've been double-billed for this month. My account number is 1234567. Please investigate. |
2New Service | I'd like to inquire about the availability of your internet and TV packages in Negombo. I'm moving there next month. |
1General Feedback | Your customer service representatives have always been very helpful and polite. I appreciate the excellent service. |
3Technical Support | My internet keeps disconnecting intermittently. It's a fiber optic connection. Signal strength seems fine. |
0Billing Inquiry | I'm disputing the late payment fee on my last bill. I paid on time, but the payment confirmation hasn't been reflected. |
2New Service | I want to add a second set-top box to my existing TV package. What's the additional monthly cost? |
3Technical Support | There's a problem with my remote control. It's not responding properly to commands. Model number: ABC123XYZ. |
1General Feedback | I'd like to suggest adding more local Sri Lankan channels to your basic TV package. |
0Billing Inquiry | Could you please send me a copy of my last three months' bills? I seem to have misplaced them. |
3Technical Support | My landline phone is not working. I've checked the connections and everything seems fine. The number is 011-XXXXXXX. Location: Colombo 07. |
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