| | Question,Answer |
| | What is considered an aggressive dog and what can be done about it?, |
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| | I was bitten by an animal. What should I do?, |
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| | How can I report suspected animal cruelty?, |
| | Can I report a neighbor who allows their animal to defecate on my property?, |
| | How do I obtain a new dog license or renew an existing one and what are the fees?, |
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| | Can I receive a citation for failing to license my pet?, |
| | What does an Animal Services Officer do?, |
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| | How long can an animal be tethered?, |
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| | How can I reserve an athletic field?, |
| | Who do I contact if someone is using my reserved park shelter when I arrive?,You can contact the Athletic Field Monitors at (909) 202-1641 who are available to assist you with any shelter issues or accommodations. |
| | How can I schedule a battery and light bulb pickup?, |
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| | Can I request a bike rack to be installed?, |
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| | How can I report concerns with a bike trail?, |
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| | Do I need a permit to block the sidewalk or street?, |
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| | How do I apply for a Commission?,Please contact the City Clerk's Office at 909-350-7602 for more information on the recruitment process. |
| | When will an officer activate a body worn camera?," |
| | Officers are encouraged to use the cameras whenever possible. They will be required to activate them during field contacts, on radio calls and enforcement stops, and anytime they feel the camera may be useful. In addition, the cameras we chose are also utilized as digital audio recorders and still cameras which will aid in recovery of evidence and reduce the equipment issued to officers." |
| | Are all Fontana Police Officers going to be wearing Body Cameras?,All officers engaged in field operations will deploy a body worn camera. |
| | Will I be allowed to review the video data collected?,"No. The video captured with the body worn camera is considered an investigative record per Government Code Section 6254(f). The department will comply fully with the Public Records Act as it applies to body worn cameras, but considers all footage exempt from disclosure, except as is determined otherwise by department officials or a court of law. |
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| | Furthermore, one of the most critical issues for the public interacting with the police is privacy. People often seek police assistance when they are going through a difficult time. Juveniles, victims and arrestees have strong privacy protections, in part to mitigate the negative impact of open information. The Fontana Police Department is committed to protect the safety and privacy of all individuals who interact with the police." |
| | How long will video be stored?,All video will be stored for a period consistent with state law and the requirements of the organization to aid in prosecution and civil litigation. |
| | Will I be told that I'm being recorded?, |
| | How does the Body Worn Camera program increase accountability?, |
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| | What if I don't want to be recorded?,"Our policy states that officers outfitted with a camera will turn it on when an interaction with a member of the public is initiated and the camera will remain on during the interaction. There are few exceptions to this, such as situations where there is a privacy concern that would make it inappropriate to record, requiring a shift in priority to the protection of privacy in certain environments." |
| | How can I contact the Building and Safety Department?,You may email your question to [building@fontana.org ] or we may be able to assist through via phone (909) 350-7640 Mon - Thurs 7 AM - 6 PM. City Hall lobby is open Mon- Thurs 8 AM - 5 PM. |
| | What are the hours the Building & Safety counter is open?,"The Building & Safety counter is open Monday through Thursday, 8:00 a.m. to 5:00 p.m. If your transaction will include payment, you must be signed in at our kiosk no later than 4:30pm." |
| | 10 Time-Saving Tips When Visiting the Building & Safety Counter,"The Building & Safety Department expectations for ""Getting our Customers to Success"" remains a priority. While we recommend that you allow yourself additional time when you visit our permit counter, we recognize the value of your time and would like to do everything possible to reduce your wait. Below you will find some tips for reducing the amount of time it will take at the counter and minimizing repeat trips. |
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| | 1. Download your application and have it completed before you come to see us. The application and other helpful documents can be viewed and downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages. |
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| | 2. Know who you need to see. Most construction projects require the approval of the Planning Department as well as the Building & Safety Division. Exceptions include minor permits (residential plumbing, mechanical, and electrical work) and interior remodels for residential structures. |
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| | 3. Know what it is you want to build. (Is it a patio cover, gazebo, block wall, room addition, or? Is the structure new or is it replacing an existing structure? What size is it? How tall is it? Where on the property do you want to build it? What other structures exist on the property, and where are they located on the property?) |
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| | 4. Ask for help. Sometimes a project is just too big for you to handle on your own. Don't be afraid to seek help from a professional who has done this before. It can save you time, money, and a lot of headache in the long run. |
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| | 5. Make sure that you do your research. A check list entitled “Before You Start…” will help you identify common concerns. (Checklist attached or web???) |
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| | 6. If available, bring pictures of your property in with you when you come to the counter. Pictures can help you explain your project and make sure that you receive accurate answers. |
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| | 7. Bring the correct number of copies with you: 6 copies of the drawings and 2 copies of all supporting documents. Handouts that explain what documentation is needed to submit for plan check can be viewed and downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages. |
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| | 8. In addition to the plans and other supporting documentation that you submit to Building & Safety, many projects will require additional separate submittals to Fire, Landscape, and/or Engineering. (A few examples of these separate submittals are landscape plans, automatic-fire sprinkler systems, public improvement plans, etc.) |
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| | 9. Visit the counter in the morning. Afternoon wait times tend to be longer. |
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| | 10. If you are going to obtain the permit as an owner/builder you will need to bring in proof of property ownership. A copy of the Deed of Trust is recommended. If you are not a State licensed contractor and you are not the property owner, you will need to bring in an Owner Builder Verification form that has been completed and fully executed. The Owner Builder Verification form can be downloaded from the Building & Safety (https://www.fontana.org/136/Building-Safety) web pages. |
| | Building construction can occur during the hours of 7:00 a.m. and 6:00 p.m., Monday through Friday, and 8:00 a.m. and 5:00 p.m. on Saturday. |
| | Inspections are required to be scheduled 24 hours in advance. You may schedule an inspection by using our IVR calling center at (909) 350-7693; online through our electronic portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/); or by calling and speaking to a representative at (909) 350-7640. We do not provide same day inspections, Friday or weekend inspections. |
| | Inspections are coordinated at the beginning of each day. You may get an estimate of your inspection time by locating your permit number or address on the day of your inspection by using our inspection log here (link: https://web1.fontana.org/bpi) and see your place in line for inspection. An AM inspection is between 8am to 12pm, a PM inspection is between 12:30pm to 5:pm. |
| | A building permit is required for projects such as new construction, additions, tenant improvements, pools, spas, signs, remodeling, and work on electrical, mechanical, and plumbing systems. Common examples include: |
| | • New homes and buildings |
| | • Room additions |
| | • Enclosures and carports |
| | • Decks and patio covers |
| | • Garage conversions |
| | • Retaining walls |
| | • Window replacements |
| | • Sewer services |
| | • Signs |
| | • Water heaters |
| | • Fences |
| | • Fireplaces and fireplace inserts |
| | • Skylights |
| | • Sheds |
| | • Shower/tub enclosure replacements |
| | • Swimming pools and spas |
| | • Re-roofing |
| | • Siding |
| | Demolition |
| | Solar Systems including battery storage |
| | Electrical Vehicle charging systems |
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| | If you wish to obtain a building permit you may process online (https://www.fontana.org/DocumentCenter/View/34559/revised-03012021-Submittal-Req) or visit us at the public counter. |
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| | Once an application has been submitted, you can check the status online portal. You may also email the permit counter at [building@fontana.org] or call (909) 350-7640. |
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| | You may view the documents in person by visiting the Development Services and accessing the public kiosk. |
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| | To obtain copies of historical Building permits you must be request it through the City Clerk's office. Fill out the form to request the information. (https://www.fontana.org/737/Public-Records). |
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| | How do I find out the status of my Plan Check and/or Building Permit application?,"The status of your application can be checked by calling (909) 350-7640, by coming in to the Building & Safety counter, or by accessing the E-TRAKIT system using your PIN number (link: https://etrakit.fontana.org/etrakit/)." |
| | What is the fee to file for a building permit or to submit plans?,"Building permit fees depend on the specifics of the project being done. Also, depending on the project, in addition to the fees you pay to the Building & Safety Department, you may be required to pay fees to the Fire Department, Planning Department, Engineering Department. " |
| | Where do I pay my plan check or permit fees,"There are three ways to pay an outstanding invoice: 1) Pay in person during regular business hours; 2) Online with a debit/credit card through our online portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/); or 3) over the phone with a credit/debit card. Please note, all credit/debit card transactions will incur a 2.5% convenience fee. Unfortunately, we are unable to accept American Express at this time." |
| | What is the turnaround time for the approval of a plan check and/or building permit?,"The turnaround time for the approval of a building permit depends on the scope and complexity of the work. Permits for work not requiring submittal into the plan check process can be issued over the counter. Work requiring submittal into the plan check process has to be routed to other Community Development Divisions and/or other City Divisions/Departments (Fire, Planning, Engineering, and Environmental/Public Works) for review and approval." |
| | Where do I submit plans for my project?,"You may submit your plans online through our electronic portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/) or by visiting our public counter at the following location: Building & Safety Counter, Development Services Building, 8353 Sierra Ave., 1st Floor, Fontana, CA 92335" |
| | Where do I submit revisions to my building application?,"You may submit your plans online through our electronic portal E-TRAKIT (link: https://etrakit.fontana.org/etrakit/) or by visiting our public counter at the following location: Building & Safety Counter, Development Services Building, 8353 Sierra Ave., 1st Floor, Fontana, CA 92335" |
| | Where can I get information such as setbacks or structure height requirements,You will need to contact our Planning Department for this information. There arere different requirements depending on the location or type of structure you are proposing to construct. |
| | How do I apply for a business license?,Please refer to Fontana's business license information page (https://www.fontana.org/262/Customer-Services) |
| | How do I find out if a business has a valid license?,Point to HDL |
| | What can I do about a loud noises caused by business activity in residential zone?,Fontana City Code defines standards for allowable interior and exterior noise levels for day and night-time. Excessive noise caused by the operation of mechanical devices or business can be report by submitting a request here. |
| | What is the process I need to go through with the City to get my plans approved so I can build my building?, |
| | Who do I contact to get a list of commercial and industrial sites that are available in the City of Fontana?, |
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| | ,Dispensaries are not allowed in the City of Fontana. |
| | How can I dispose of a Christmas tree?,Please contact Burrtec for more information: www.burrtec.com |
| | How can I get my citation signed off?, |
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| | Who removes fallen tree limbs in the public right-of-way?, |
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| | Who maintains City trees and how can I request a tree be pruned?, |
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| | Who can remove tree limbs in power lines?, |
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| | How can I schedule a root inspection prior to starting a sidewalk repair?,The City of Fontana maintains all public sidewalks. All tress affecting public sidewalks will be addressed by the City of Fontana. To report an issue please create a request [link]. |
| | Who maintains City-owned landscaped areas like medians and streetscapes?, |
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| | How do I file a claim against the City of Fontana?, |
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| | ,The party filing the claim will receive a phone call from Carl Warren & Company within a week of filing the claim with the City Clerk's Office. You will also receive a claim acknowledgement letter from the adjuster handing the claim. |
| | When will you tell me what my claims status is?,The party filing the claim will receive a letter regarding whether the claim is accepted or denied within 45 days. |
| | Who do I contact if I have questions about my claim?,"If the party has additional questions regarding their claim they should contact our Third Party Administrator, Carl Warren & Company. Please see information below. |
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| | Contact Information: |
| | Carl Warren & Company |
| | 17862 N. 17th Street. #111 Tustin, CA 92780 |
| | (657) 622-4200 |
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| | Claims Adjustors: |
| | Kimberly Smith | 909) 763-4310 | ksmith@carlwarren.com |
| | Stephanie Carter | (909) 566-1588 | scarter@carwarren.com |
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| | How can I contact the Code Compliance Inspector?,"If your case has been assigned to the code compliance Inspector, call the inspector at their direct number. |
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| | If this is a new case/ complaint, you may contact the office (909) 854-8021" |
| | My pet died. Who can help?,Fontana Animal Services does not pick up deceased owned pets. Fontana Residents can take it to their local veterinarian or Riverside County Animal Shelter. Each location will asses their own set of fees. |
| | Who removes dead animals in the street or sidewalk?,"Fontana City Animal Services Officer will respond to requests to remove a dead animal from the public right-of-way. The public right of way is defined as the sidewalk, street, or gutter. |
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| | To report a dead animal in the public right of way, please submit a request [link form to be built] or call (909) 350-7700." |
| | What can be done about excessive barking?,"Municipal Noise Code, Fontana Municipal Code Section 18.63(B)(3) |
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| | Under this code, it is illegal to harbor or keep an animal that habitually barks, whines or makes loud noises in such a manner as to disturb the peace of the neighborhood. |
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| | While we try to educate the dog owner with possible solutions, it is unrealistic to think the problem can be rectified immediately. There are certainly some distractions that could be considered acceptable, such as cats, wildlife, trespassers, and playing. Even though there may be acceptable forms of barking, they will not necessarily be considered as an acceptable excuse for excessive or annoying barking. Please recognize that behavior modification is not an overnight occurrence, and that changing behavior will take time and patience. |
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| | We recommend that you speak with the dog owner about the problem and explain that the barking is disturbing. Many owners believe that if there are no complaints, then the neighbors are comfortable with the situation. Often, however, the owners are not home during the episodes and are completely unaware of the problem. |
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| | If barking continues, please call the non-emergency Police Department phone number (909)350-7700 and provide the following |
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| | • The exact address where the dog lives |
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| | • Your first and last name, as well as your mailing address. |
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| | Barking dog complaints will not be accepted anonymously. |
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| | You can also fill out a Service Request here (link) |
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| | After filing a complaint, the following will take place: |
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| | A notice will be mailed to the dog owner. The complainant's personal information is not provided to the dog owner at this point. The dog owner is given fourteen days to correct the habitual animal noise. On the fifteenth day of the dog owner being made aware of the noise complaint and if the noise complaint isn't modified to a reasonable level, you can contact Fontana Police Department Non-Emergency at (909) 350-7700 again. At this point the reporting party can request a Noise Complaint Document log. Noise Complaint Document log must be completed and returned to the Fontana Police Department with fifteen days. For the department to issue a citation on the complainant's behalf these forms are required. If when court action is required, the reporting party will be required to testify and convince a judge that the pet/property owner is in violation of the city code. |
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| | For voter registration, please visit the Secretary of State webpage at https://www.sos.ca.gov/elections |
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| | How can I schedule an E-waste/Electronics Pickup, Chemicals, medications and Sharps? |
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| | Yes, the City's fencing requirements may be located on the Building & Safety webpage at (link: https://www.fontana.org/DocumentCenter/View/30802/Swimming-Pool-Fencing-Requirements)" |
| | "Where can I find information about all City of Fontana classes, activities, programs, and events?","A listing of our city classes, activities, programs, and events can be found online by visiting our website at http://www.fontanarecreation.org and selecting the “registration”." |
| | "I want to enroll my child in gymnastics class, there's no way to do it online. |
| | I want to hold an event at a park for my organization, what do I need to do?To hold an organized event at a park, a Special Events Application is necessary. The application can be found on our website at http://www.fontanarecreation.org, as well as more information about the process, or at the Community Services Office. For more information, please contact the Special Events division at (909) 349-6953. |
| | No, we only offer volunteer hours. |
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| | I am missing a garbage, recycle, or lawn can. Will the City deliver a replacement?The City will replace a missing container free of charge. |
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| | Property owners may order additional containers at the following rates: |
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| | Additional Garbage container, monthly |
| | • 96 Gallon - $X.XX |
| | • 64 Gallon - $X.XX |
| | • 32 Gallon - $X.XX |
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| | Additional Recycle container, monthly |
| | • $X.XX regardless of size |
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| | Additional Lawn & Garden/Organics container, monthly |
| | • 90 Gallon- $X.XX |
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| | To request a replacement or additional garbage, recycle, or lawn container, please submit a request [link]. |
| | How can I change the size of my garbage, recycle, or lawn, and garden can?For trash related questions, please call Burrtec at 909-987-3717 or visit Burrtec.com |
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| | Graffiti is a crime and graffiti in progress should be reported to the Fontana Police Department immediately. If you witness graffiti in progress, please call non-emergency police at (909) 350-7700. |
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| | If you see graffiti on public property, please contact Public Works at (909) 350-6760. If you see graffiti on a private property, please submit a request here. |
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| | Products, such as paint cleaners, oil, batteries, and pesticides require special care and should not be thrown into residential waste containers. These products may contain corrosive, toxic, ignitable, or reactive ingredients and are considered household hazardous waste (HHW). |
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| | To get more information about household hazardous waste and other eWaste information, visit our website: https://www.fontana.org/606/Electronic-Collection |
| | Businesses located at a residential address within city limits must obtain and maintain a home occupation permit. |
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| | However, businesses with inventory, employees and customers are not allowed. |
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| | Visit here to get a permit. https://bl.fontana.org |
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| | Trash can pose a hazard and should not be handled unless you know what it is. If you see trash or rubbish left behind from a homeless individual or camp, you should notify the City of Fontana Public Works Department for removal by clicking here. |
| | Although most homeless residents do not pose a threat, someone being awoken from a deep sleep could be startled and defensive. If you see someone asleep and you are concerned about their safety or they are posing a hazard, you should contact the Fontana Police Department's MET Team. 909-350-7700" |
| | What should I do if I see a tent set up near my house?,"The City of Fontana is concerned with the quality of life for all its residents. There are ordinances established to keep residents safe. If you see a tent being set up on public property you should contact the Fontana Police Department's MET team. The MET team is a specialized unit that specializes in quality-of-life issues as well as enforcing city ordinances, state and federal laws. The MET team also works closely with SWAG- Social Workers Action Group as well as several non-profit groups to offer support and assistance to those in need. |
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| | I've used my free junk appointments, can I pay for a pickup?",Please contact Burrtec directly: www.burrtec.om |
| | Can a household junk pick up be scheduled if I live on a private street?,Please contact Burrtec for more information: www.burrtec.com |
| | Can the City enforce City code at a rental property?,"Yes, The City of Fontana will enforce the city municipal codes. Please submit a request here." |
| | Is there a requirement to maintain a vacant property?,"Property owners must comply with City code standards. The property must be free of trash, junk, debris, and graffiti on the property. |
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| | To report an unkept vacant property, please submit a request." |
| | How can I report criminal activity taking place at a park?,"If you observe criminal activity, emergency or life-threatening event in a City park, please dial 911." |
| | Is drinking or smoking allowed in City parks?,"The consumption of alcoholic beverages or smoking of any kind is prohibited in City parks at all times. |
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| | To report this activity call (909) 350-7700. " |
| | How does the City address illegal dumping?,"Illegal dumping is a crime and a blight on our neighborhoods. |
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| | If you see a pile of debris on a public street- don't wait - report it. Piles left behind frequently become dumping grounds for additional material. The faster the problem is reported, the sooner enforcement and removal can begin. |
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| | If you witness illegal dumping in progress, please note the license plate, vehicle make and model, and description of the violator and notify non-emergency police at (909) 350-6067. |
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| | You may submit a request to clean up here (link). |
| | A parked vehicle may not block a driveway. |
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| | If your driveway is being blocked by a vehicle, and you would like it towed, please contact non-emergency police at (909) 350-7700. |
| | Can a vehicle be parked on grass, dirt or gravel?It is against City code to park a vehicle on an unimproved surface regardless of whether the vehicle is visible from the street. An unimproved surface includes but is not limited to, lawn, dirt, gravel, or anything other than a cemented area. |
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| | To report a vehicle parked on an unimproved surface please submit a request |
| | The street is a public right-of-way and cannot be blocked or reserved unless a permit has been issued. Placing trash cans, signs, or other objects to save parking is prohibited. |
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| | To report a public street being illegally blocked, please call (909) 350-7700. |
| | Inoperative, wrecked or dismantled vehicles can inspire negative perceptions about a neighborhood, and affect property values as well as safety. |
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| | City code prohibits storing an inoperable or junk vehicle in a driveway or on the property visible from public view. |
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| | Storage of an unattractive vehicle is not a violation as long as the vehicle is capable of being driven. |
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| | To report an inoperable or junk vehicle please submit a request. |
| | A vehicle is allowed to be parked along a public street, so long as it is in compliance with area parking regulations and is not blocking a driveway, fire hydrant, or parked too close to a stop sign. |
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| | Vehicles cannot be parked on a public street for more than 72 consecutive hours without moving. Vehicles must be driven at least every 72 hours if parked on the street. Simply moving a vehicle a few feet does not qualify as driving the vehicle. Vehicles parked on a public street may be towed immediately if wrecked or dismantled or more than six (6) months out of registration. |
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| | Unattached trailers may be parked on a public street for up to 4 hours. |
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| | Vehicles abandoned on private property are the responsibility of the property owner and must be towed at the property owner's expense. |
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| | To report an abandoned vehicle, please submit a request." |
| | Can commercial vehicles be stored in residential properties?,Parking and storage of commercial vehicles are not allowed in residential areas. To report a commercial vehicle parked or stored in a residential area please click here. |
| | How can I get my impounded vehicle back?,"Only the tow company can release your vehicle |
| | If you do not know what tow company has your vehicle, contact Records at (909) 356-7103. |
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| | Have your license plate number available when you call |
| | • Contact the tow company directly to get your vehicle released |
| | Tow company information can be found here (https://www.fontana.org/208/Traffic-Unit) |
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| | The Registered Owner Must: |
| | • Present someone with a valid driver's license to drive the vehicle |
| | • Provide proof of ownership of the vehicle (i.e., registration paperwork) |
| | • Pay the impound fees required by the tow company |
| | Yes! To have a bouncer for your shelter reservation, you would need to pay the bouncer permit fee ($26) and have the bouncer company, from which you will purchase the bouncer, provide the Community Services Department with a certificate of liability insurance. The certificate of insurance must be received by the Community Services Department no later than two weeks prior to the shelter reservation date. |
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| | Note: Generator or source of power will be needed to power the bouncer. |
| | A property in my neighborhood is neglected, and storing junk and debris. What can be done?Property owners are legally required to maintain their property to the standards set forth in City Code. Properties that are neglected can be cited as a public nuisance. Neglect can include, but not limited to accumulation of junk and debris on the property, including furniture, automotive parts, household belongings, and a general accumulation of excessive trash. If you'd like to submit a request, please click here." |
| | How can I report junk or debris in the public right of ways?,"Occasionally, junk or debris is dumped in the public right of ways making for dangerous condition. These conditions should be reported so that a City crew can respond and remove the material. |
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| | To report junk or debris in a public right of way, please submit a request [link to request]. " |
| | Where can I find information about land use and zoning and what can be built on a piece of property in Fontana?,You can find the land use map on the City's website by clicking here https://fontanaca.maps.arcgis.com/apps/webappviewer/index.html?id=ecc67f90c51440eca0d17fd5a6e59c92 or call the Planning Division at (909) 350-6718 and a member of the Planning Division staff would be happy to assist you. |
| | When does City Council meet?,The City Council meet on the 2nd and 4th Tuesday of the month at 7:00 p.m. Please visit this website for more information. https://www.fontana.org/69/City-Council |
| | When does Planning Commission meet?,The Planning Commission meet on the 1st and 3rd Tuesday of the month at 6:00 p.m. Please visit this website for more information. https://www.fontana.org/850/Planning-Commission |
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| | How do I submit written correspondence on an agenda item being taken to City Council? ,Please submit your written correspondence no later than 5:00 p.m. on the day of the meeting. *All correspondences will be distributed to the City Council prior to the meeting and placed on the final record. No written correspondence will be read aloud during the meeting. |
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| | Can I report an animal running in traffic?, |
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| | Is there a fee for claiming a lost pet at the Riverside County Animal Shelter?, |
| | I found a pet. What should I do?, |
| | My pet was stolen. Can you help?, |
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| | Can you help me find a lost pet?, |
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| | Can a missing or damaged manhole cover be replaced?, |
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| | I got married here a long time ago and I would like to get my marriage license.,You can obtain you marriage license at the San Bernardino County Clerk's Office. (https://arc.sbcounty.gov/marriage) |
| | Where can I microchip my pet?,Any local veterinarian can help with microchipping. Each location will asses their own set of fees. |
| | How can I dispose of used motor oil?,"Please visit the Curbside Used Oil & Filter Collection for information: Build Service request like this https://www.fontana.org/FormCenter/Public-Works-17/Curbside-Oil-Pick-Up-Request-99 |
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| | Are motorized vehicles allowed in City parks?,"City of Fontana maintenance vehicles are the only vehicles permitted inside a City park. No other vehicles of any type are allowed outside the designated parking area in any City park or on any City-owned bike trail. This includes cars, trucks, motorcycles, mini-bikes, motor-powered scooters, etc. |
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| | To report a motorized vehicle in a City park, call (909) 350-7700. " |
| | Is a permit required to have live music at a club or venue?,"Yes, through an entitlement process. You can call the Planning Department at (909) 350-6718 ." |
| | Where can I get information regarding Narcotic registration?,"There is no appointment necessary. You may visit the front lobby of the Police Department, Monday – Thursday, 0800-1700, excluding Holidays." |
| | What can I do about noisy neighbors?,"Fontana City Code defines standards for allowable interior and exterior noise levels for day and night-time. Excessive noise caused by the operation of non-mechanical devices, like amplified sound or musical instruments, should be reported to the Fontana Police Department. To make a report, please call non-emergency police at (909) 350-7700." |
| | Is there electricity at the park?,"No, you will need to provide your own source of power." |
| | Can I bring a food vendor or my own grill for my park rental?,Outdoor food vendors (ex. food trucks) are not allowed due to health permit and liability issues. Bringing a personal grill isn't allowed due to our City of Fontana's Ordinance which does not allow open flames at any City of Fontana parks. |
| | What is the process for a shelter reservation?,"To reserve a shelter, a reservation can be made at any community center, in-person, or via our website at https://fontanaca.perfectmind.com/22923/Clients/BookMe4FacilityList/List?calendarId=78d7c2af-8107-48d4-93b2-badfc2e84333&widgetId=15f6af07-39c5-473e-b053-96653f77a406&embed=False, then select the shelter you would like to reserve. |
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| | The Community Services Department will process the request and if accepted, a shelter agreement will be sent via email for an electronic signature and an invoice will be sent to your login to make the payment." |
| | What is the price for reserving a shelter?,$52 for Fontana Residents or $105 for Non-Residents. |
| | Can I reserve a shelter over the phone?,No. Shelter reservations can only be made online or in-person. |
| | Can reservation payment transaction be done by phone?,"No, all payment transactions need to be completed either online or in-person." |
| | What can I do if I am parked and blocked in by another vehicle?,"There is no law authorizing the removal of a vehicle that is legally parked, regardless of the inconvenience to another driver. However, if the vehicle is outside the marked parking space lines or brackets, a City Parking Enforcement Officer may respond and cite the violating vehicle." |
| | I receive a parking citation. What now?,"If you have questions, please call our Records Unit at 909-356-7103." |
| | Do City parks have operating hours?,"Fontana City parks are open from sunrise to sunset every day of the year. |
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| | Some city parks have an adjacent athletic field or court with lights that are scheduled on a permitted basis. When lights are on, people may be present at these facilities." |
| | Are there power outlets available at City-owned parks?,"Electrical outlets are found in City parks only at some amphitheaters, sports fields, and park shelters. |
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| | Electrical power will be made available only when requested as part of a reservation. " |
| | Who is responsible for maintaining playground equipment at City parks? ,"The City operates multiple types and sizes of parks. Most have playground equipment offering recreational opportunities for children. |
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| | Park staff takes pride in maintaining the playground equipment so that it can be safely enjoyed. If you observe an issue with playground equipment that you believe poses a safety concern, please call us to report it. You can reach us at (909) 350_6760. |
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| | To report concerns that are not urgent in nature, please submit a request [link]." |
| | Who is responsible for watering City parks?,"The City operates multiple types and sizes of parks, including Neighborhood, Community, and Regional parks. |
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| | All parks are irrigated and all operate using automatic timers. Because parks are frequently scheduled for social and sporting events, parks are not required to adhere to the scheduled watering days. Additionally, Parks staff may need to make repairs and tests of the irrigation systems during their normal work shifts that may be contrary to residential watering times. |
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| | Regardless of when we water, our goal will always be to conserve and water wisely. If you notice a sprinkler causing water to run-off into the sidewalk, a broken sprinkler, one spraying inappropriately, an area of a park not being watered sufficiently, or any other park irrigation issue, please let us know so we can take care of it. |
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| | To report a watering or irrigation concern, please submit a request [link to request]. " |
| | Who maintains the restrooms at City parks?," |
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| | Many parks within the City have restrooms open to the public during park hours. Park staff clean and service park restrooms once daily year round. |
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| | To report a concern with City park restrooms, call (909) 350-6760 please submit a request [link to request]." |
| | Who maintains City park grounds?,"Park staff clean-up litter, debris, and empty waste containers daily along with performing many other tasks to maintain the beauty and serviceability of the City's parks. |
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| | To report concerns with a City park, please call (909) 350-6760 or submit a request [link to request]. |
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| | The City of Fontana has over 48 parks and parkways. Regular mowing is part of each park's scheduled maintenance. Scheduling and frequency vary according to the season. |
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| | A list of all parks in the city and amenities of each can be found here [link to amenities to community services]. |
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| | To report a park in need of mowing, please call (909) 350-6760 or submit a request here [link to request]. " |
| | How can I reserve a facility,To reserve a space please click here https://www.fontana.org/158/Rental-Information |
| | How can I reserve a ball field?,To reserve a space please click here https://www.fontana.org/158/Rental-Information |
| | How do I apply for a passport?,"The City of Fontana no longer processes Passport requests. Please visit this web site to locate a processing site close to you. |
| | https://www.us-passport-service-guide.com/california-passport-office.html" |
| | How do I get a Personal Background Check?,"A Personal Background Check is a search of City of Fontana records only. For State of California clearance, contact the Department of Justice. |
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| | To receive a Personal Background Check by mail: |
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| | Complete the Personal Background Check Request Form (click here: https://www.fontana.org/DocumentCenter/View/33000/Personal-Records-Check-Request-Form?bidId=) |
| | Place the following items into an envelope: |
| | Completed Personal Background Check Request Form |
| | A photocopy of your photo identification (Photo ID must be issued by the State or Federal Government) |
| | A check or money order made payable to the City of Fontana, in the amount of $22 |
| | Mail the envelope to: |
| | Fontana Police Department |
| | Attn: Records |
| | 17005 Upland Avenue |
| | Fontana, CA 92335 |
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| | ** Due to the high volume of requests, it may take two to three weeks to receive your copy. |
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| | How do I get a release of personal property?," |
| | The Property Unit is responsible for the storage, maintenance, and disposition of all evidence collected by police officers in the course of their duties. |
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| | Release of Personal Property |
| | Property will be released by appointment only: |
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| | To make an appointment, contact the Property Unit at (909) 356-7151 or email |
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| | For the release of property belonging to you: |
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| | Make an appointment |
| | Bring photo identification to claim your property |
| | For the release of property belonging to someone who is incarcerated: |
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| | Make an appointment |
| | Print and complete the Notarized Release of Property form |
| | The form must be authorized by a Notary Public |
| | Bring the completed form and photo identification to the front desk of the Police Department |
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| | Additional Information |
| | Contact the Property Unit by email or call them at (909) 356-7151." |
| | Can an animal be left in a vehicle?,"No, per California Penal Code 597.7.(a) – a person shall not leave or confine an animal in any unattended motor vehicle under conditions that endanger the health or well-being of an animal due to heat, cold, lack of adequate ventilation, or lack of food or, water, or other circumstances that could reasonably be expected to cause suffering, disability, or death to the animal." |
| | Can dogs be off leash at a Fontana City park?,"Dogs are not permitted in Fontana City parks, but at facilities with a designated dog park area. Dogs may be off leash and be kept within the fenced area. |
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| | See chapter 19- Parks and community services |
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| | Sec. 19-8 Regulations for the safe use of designated dog park areas within the city. https://library.municode.com/ca/fontana/codes/code_of_ordinances?nodeId=CO_CH19PACOSE_ARTIINGE" |
| | How many pets can one home have?,"Each household within the city limits of Fontana can have no more than 3 dogs and 3 cats. In addition, it is permissible for a resident within the city limits of Fontana to own a potbelly pig and 2 squawking birds. |
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| | To report a home exceeding the allowed limits, please submit a request [link Form to be built in SF]. |
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| | Can I keep pet chickens on my property?,"Within the City of Fontana limits, a resident is allowed to have backyard chickens on their property as long as the following conditions are met. |
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| | • A maximum of five (5) chickens for every 15,000sq feet. |
| | • Roosters are prohibited. |
| | • Slaughtering is prohibited. |
| | • Coop may only be kept in the rear yard. |
| | • Coop may not be closer than 40 feet to the nearest neighboring dwelling and 20 feet from any property line. |
| | • Coop must be well-maintained and cleaned." |
| | Can I keep bees on my property?,"Beekeeping regulations can be found in Section 30-432 Special use Regulations Fontana City Code. Unless the property is zoned “R-E”, minimum Site Area Required 1 acre and Maximum No. of Each Animal 1 hive per 10,000 sq feet" |
| | Can I keep an exotic/ venomous animals as pets,"To request a permit to keep exotic/ venomous animals or wildlife you must contact California Fish and Wildlife. All exotic/ venomous approved permits can submitted to the Fontana City Manager and will be reviewed and approved on a case by case basis. |
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| | Please refer to Fontana City ordnance Chapter4 section 6 |
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| | Sec. 4-6. – Wild, dangerous or nondomestic animals in captivity. https://library.municode.com/ca/fontana/codes/code_of_ordinances?nodeId=CO_CH4AN" |
| | What am I allowed to develop on my parcel based on my property Zone?,Call the Planning Department at (909) 350-6718 . |
| | How do I find out the status of my Planning application?,"The status of your application can be viewed through E-Trakit. At http://www.fontana.org, choose the ""Government"" tab and click ""Planning"". Then, choose the “E-Trakit” link on Planning website. Under the Project Search area, enter your project number and click “Search.” The status of your planning application will appear. You can also call the Planning Department (909) 350-6718 or email. |
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| | What is a General Plan or Specific Plan Amendment?," |
| | The General Plan identifies and describes long range goals and objectives for the City of Fontana. Projects must comply with these goals and objectives in order to be approved. The City of Fontana General Plan is a very important document, as it represents the City's long-term vision. It guides all land use decisions in our community and is required by state law. From time to time, an applicant will propose a change in land use to the General Plan. These changes are called “General Plan Amendments.” The General Plan was adopted only after extensive study and public hearings by the Planning Commission and the City Council. Any change in the General Plan must also go through the same process of study, review and public hearings. Some areas of the City develop under more focused regulatory guidance. Although consistent with the City's General Plan, these areas are regulated under adopted “Specific Plans.” There are 27 Specific Plans located in the City of Fontana, of which, most are residential in character. Like the General Plan, specific plans are adopted only after extensive study and public hearings by the Planning Commission and the City Council. Changes proposed to a specific plan are requested through a “Specific Plan Amendment” that also must go through the same process of study, review, and public hearings. Prior to filing for either a General Plan Amendment or Specific Plan Amendment, Fontana Municipal Code (FMC) Sections 30-33 and 30-68 requires a “Pre-Application” conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information. |
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| | How do I look up the zoning for my property?,"You can look up the zoning of your property at http://www.fontana.org. Choose the “Government” tab and click ""Planning"". Then, choose the “Zoning and General Plan Land Use Interactive Map” link on the left of the screen. Type in your property address and choose either “Zoning” for your zoning, “General Plan” for land use information, or “Specific Plan” to find if your property is in one of the City's many Specific Plan areas. If your property is in a Specific Plan, please call the Planning Department at (909) 350-6718 or via email for more specific zoning information. |
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| | The Planning Case Fee Schedule can be found at http://www.fontanta.org. At the top of the page, place your cursor over “Government.” Under Departments section, click Planning, select Applications and Fees on the left hand side. Scroll down to Fee Schedule and select Planning Case Fees. You may also request the Planning Case Fee Schedule by contacting the Planning Department at (909) 350-6718 or via email. |
| | Much like General Plan and Specific Plan Amendments, the City's Zoning and Development Code may be amended to reclassify property from any zoning district, provided that any such amendment is consistent with the General Plan. Zone change applications require action by the Planning Commission and the City Council. Prior to filing for a Zone Change Application, Fontana Municipal Code (FMC) Sections 30-41 requires a “Pre-Application” conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information. |
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| | What is a Pre Application Meeting or “PAM” and why is it required?,"A Pre Application Meeting (PAM) is an informal conference between key City staff and those proposing to file an entitlement application on a property. The Pre Application Meeting is intended to: 1) inform applicants and their representatives of the entitlement process, specifically in terms of processing time and cost; 2) identify any issues that may arise during the entitlement process before significant time and expense is made by the applicant and City staff; and 3) introduce applicants and their representatives to key City staff. The PAM, if utilized effectively, ensures an efficient entitlement process and significantly increases the chances of a project getting to “Yes.” |
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| | What are variances?,"If a property owner feels that one or more zoning standards impose an unnecessary physical hardship due to the property's unique size, shape, topography, location, or other physical condition, the owner may request to be excused from strictly complying with that requirement. This request is called a variance (because the owner desires to “vary” from the rule(s) that usually apply). The City's Zoning and Development Code (FMC 30-202 and 30-213) defines how a variance can be used. Variances are not granted without serious deliberation. When deciding to grant a variance, decision-makers (either the Director of Planning, for a “Minor Variance,” or the Planning Commission) must make written findings explaining why a variance is, or is not, justified. These explanations must be backed up with facts that also become part of the written record of the decision. Financial hardship, community benefit, or the worthiness of the project is not a consideration. Also, a property owner cannot be granted a variance simply because they do not want to comply with a particular development standard. Additionally, a variance cannot be used to allow a land use that is not otherwise allowed in the zoning district that the property is located. Prior to filing for a Variance, Fontana Municipal Code (FMC) Section 30-204 and 30-215 requires a “Pre-Application” conference with City staff. Please call the Planning Department at (909) 350-6718 or via email for more information. |
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| | How do I subdivide my property?,"Subdividing property includes: |
| | - Dividing an existing parcel into multiple parcels; or, |
| | - Otherwise change the area and shape of a parcel by adjusting its lot lines. |
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| | There are several ways to subdivide a property depending upon the type of land use (residential, or commercial and industrial) and the total number of lots desired. Typically, for residential lots, subdividing four or less lots requires approval of a “Tentative Parcel Map” application. Subdividing four or more lots requires approval of a “Tentative Tract Map” application. The requirements for commercial and industrial zoned lots are slightly different, although the process is the same. Both maps require approval of the Planning Commission at a public hearing. |
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| | These applications are necessary to ensure that the public infrastructure (sidewalks, streets, intersections, public landscaping) is installed properly and can support the proposed development work. |
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| | FMC Chapter's 26 (Subdivisions) and 30 (Zoning and Development) govern the subdivision of property in the City of Fontana. |
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| | Tours of the Fontana Police Department are available by request and by appointment only. Tours are available Monday through Thursday. To request a tour: |
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| | Please call (909) 350-7758 or create a request here. |
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| | The Fontana Police Department is located at 17005 Upland Avenue in the City of Fontana. |
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| | The front Lobby is open, Monday through Thursday from 8am – 5pm, excluding holidays. |
| | Lots with a building or other structure must be maintained even if they are not occupied. If you observe overgrown weeds , please report the property so that Code Compliance can work with the owner to have it mowed. |
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| | To report an unkept property, please submit a request. |
| | Vacant lots must be maintained to avoid becoming a fire hazard or neighborhood blight. |
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| | To report an unkept lot, please submit a request. |
| | When residential fences are along the property line of a City of Fontana park, the property owner is solely responsible for the maintenance of the fence. |
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| | Fence material, height, and position on the property must follow the City code. All fencing viewable from the public right of way must be kept in good repair. |
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| | To report concerns with a fence bordering a City park, please submit a request [link to request site]. |
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| | Parking garage and lot security camera recordings may be requested by submitting a public records request with the City Clerk. |
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| | For more information, or to submit a public records request, please visit us here. |
| | The market for recyclable items has become more complicated and so we must make better choices about reducing our reliance on plastics, reusing items where we can, and putting the right items in the blue recycle bin. |
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| | When recycling approved materials, it is preferred that the items be clean of most residue. Please contact Burrtrec for more information: http://www.burrtec.com |
| | A repossession is a civil matter and all questions should be directed to your finance company. If the company utilized by your finance company is requesting a letter from our office, please visit our front lobby during normal business hours, Monday through Thursday 8am-5pm. The fee is $15. |
| | Restraining Orders are issued and obtained at the Superior Court of San Bernardino either in person, or online. |
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| | Visit Superior Court of San Bernardino for restraining order information |
| | Only in rare emergency situations can a Police Officer issue an Emergency Protective order |
| | The Police Department enforces court orders such as restraining orders |
| | Restraining Orders must be personally served on the restrained person. Visit Superior Court of San Bernardino for restraining order personal service information |
| | Please fill out the new sewer request form here (link). Information required to be set up by Elsa |
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| | Send notification Sewer@fontana.org |
| | During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. |
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| | To report an urgent concern after hours please call [909) 350-7700. |
| | Sex and Arson registrations are processed on Mondays and Thursdays, by appointment only. Please call (909) 356-3329 to leave a message with your first and last name, date of birth, social security number, and a good contact phone number. A Detective will contact you to schedule an appointment. |
| | Do detached structures, like sheds or carports require a building permit?Detached accessory structures, depending on the size, may or may not require a building permit. |
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| | Contact Building and Safety for more information (909) 350-7640 |
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| | Please visit any local animal shelter, to view and adopt any available animals. |
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| | Fontana Animal Services will not respond for owner surrendered pets. Please contact your local animal shelter for guidance and guidelines on surrendered pets. |
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| | Additional information for Fontana city residents please click below: https://www.rcdas.org/index.php/services/relinquishing-a-pet |
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| | Contact the shelter in which you acquired you pet from, for their return guidelines |
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| | The City of Fontana maintains public rights of way such as sidewalks. To report a damaged sidewalk please create a service request |
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| | Signs and banners are not allowed in the public right-of-way. |
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| | If you have observed a sign or banner that you believe should not be up, please submit a request. |
| | The City of Fontana does not offer free spay and neuter services, but the Riverside County Animal Shelter that the City of Fontana contracts with does offer low cost spay and neuter services to our residents. |
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| | Low-cost vaccine clinic are held at the Jessie Turner Community Center by the dog park |
| | 15556 Summit Avenue, Fontana, CA, USA |
| | Select SATURDAYS and SUNDAYS |
| | From: 9:00 - 11:00 AM |
| | 2022 Dates |
| | Jan-22 / 23 |
| | Feb-19 / 20 |
| | Mar-19 / 20 |
| | Apr-16 |
| | May-14 / 15 |
| | Jun-11 / 12 |
| | Sep-3 / 4 |
| | Oct-1 / 2 |
| | Oct-29 / 30 |
| | Nov-26 / 27 |
| | https://vetcarepetclinic.com/garden-grove-ca-mobile-vet-clinic-schedule |
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| | (Enter Zip Code 92335) |
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| | Speed humps or lumps are raised bumps placed across residential streets. They are designed to calm traffic in residential areas and near parks and schools. |
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| | Unless chronic speeding problems exist on your street, speed lumps are not warranted. Traffic control, such as police enforcement, is usually a better alternative. Speed lumps are used for streets where traditional methods of slowing traffic have not been effective. A residential street will qualify for the City's Speed Lump |
| | Program based on the following criteria: |
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| | • The two-lane street must be mainly residential or else have a park or school on the street. |
| | • The residential street (or the part being considered) must be at least 750 feet long with no four-way intersections. |
| | • There can be no other traffic control devices on the street segment such as four-way stop signs, traffic signals, etc. |
| | • The speed limit must be 30 miles per hour or less. |
| | • Speeding of 5 miles per hour or higher over the speed limit occurs on the street. |
| | • The street must be approved by Regional Transit and the Fire Department. |
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| | Please fill out a traffic request for and select the appropriate device." |
| | What do I do to start my business once I find a piece of property?,"Before you enter escrow to buy the property, you want to contact the Planning Division to find out the land use and zoning designation for the property. This is first and foremost because you want to be sure that the property is zoned for the type of business that you want to establish. The Planning Division can be reached at (909) 350-6718." |
| | How to I report flooding or clogged storm drain.,"Call Public Works |
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| | During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. |
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| | To report an urgent concern after hours please call (909) 350-7700." |
| | What can I do about stray cats?,"Fontana Animal Services does not pick up stray cat or kittens, residents can transport cats or kittens to the Riverside County Animal Shelter. |
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| | Should a resident locate kittens in the City of Fontana, you should leave them where they are at because the mother cat will be around even though you may not see her. If you should find newborn kittens with their eyes closed and or umbilical cord attached, and you think they are in immediate danger please call Fontana Police Department dispatch at (909) 350-7700 so an Officer can be dispatched to address the situation. |
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| | If residents decide to trap stray cats, they must transport cat themselves to shelter and the shelter will take them free of charge to the resident. Residents can trap cats that come on to their property on days the Riverside County Animal Shelter is open. Cats can not be in the trap more than a twelve hours in a twenty- four hour period; they must also be given water and the trap must be protected from weather elements. |
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| | Fontana Animal Services will respond out for sick and injured cat(s) or Kitten(s) if a resident should locate one in city limits. Contact Fontana Police Department dispatch at (909) 350-7700. |
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| | For additional information about trapping cats please email animalservices@fontana.org ." |
| | Who is responsible for maintaining the street and addressing potholes?," |
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| | Occasionally, regardless of ongoing preventive work, holes develop in the roadway. These potholes can increase in size if not repaired quickly. Please let us know if you see potholes in the roadway. Once reported, a Street Maintenance crew will inspect the location. Hazards will be repaired immediately. |
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| | Large objects in the roadway can be a safety hazard for vehicles and should be reported promptly. |
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| | To report a pothole or an object in the roadway, please submit a request [link]. " |
| | Who is responsible for the maintenance of curbs and gutters?,"The City of Fontana is responsible for the maintenance of the public street-side curbs and gutters. To report a concern with a sidewalk, curb, or gutter, please submit a request [link]." |
| | How do I report street racing?,"To report current street racing, please call Dispatch at 909-350-7700. For any other street racing concerns, please submit a service request here. |
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| | How can I report concerns with missing or damaged street signs?,"Missing or displaced traffic signs, like stop signs, can pose a significant public safety concern, and should be reported immediately. To report an urgent concern after hours regarding a traffic sign please call (909) 350-7700. |
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| | During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. |
| | To report a non-urgent matter, like a damaged or missing street name sign, please submit a request [link]." |
| | Who maintains street markings?,"The City maintains street markings of many types. |
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| | If you notice painted marks on the street or curb that are no longer visible or are in poor condition, please let us know. When reporting a concern, please describe the type of markings, crosswalk, stop markings, turn lane boundaries, etc., and the exact location. |
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| | To report a concern with street markings, please submit a request [link], or call During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. " |
| | What is street resurfacing and when does it take place?,"Typically, street resurfacing occurs in the summer and fall. |
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| | Residents in a planned resurface area will be mailed information in advance of the construction and notified again with an informative door-hanger three to five days before resurfacing is scheduled to begin. The notice will contain information regarding the road-work schedule and how to prepare for the interruption. Barricades will be placed on the affected street indicating the days parking will be restricted. |
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| | For more information, or to see the current resurfacing map, please visit https://www.fontana.org/1264/Active-Projects" |
| | Are street vendors allowed to operate within the City limits?,Street vendors are allowed with permits from the City of Fontana and San Bernardino county health dept. |
| | "Call Public Works |
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| | During business hours Mon- Thurs 7:00 AM - 5:00 PM call (909) 350-6760. |
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| | To report an urgent concern after hours please call [909 350-7700].", |
| | How can I serve a Criminal Subpoena?,"Criminal subpoenas can be served through our subpoena email at courtsub@fontana.org. For any questions regarding criminal subpoenas Monday- Thursday from 6:30am- 5pm, please call our Subpoena Clerk at 909-350-7743 or on Fridays between the hours of 8:00am – 5:00 pm, call our Records unit at 909-356-7103." |
| | How can I serve a Civil Subpoena?,"Civil subpoenas can be served Monday – Thursday 8am to 5pm. The subpoena must be served at least five days in advance of the court date. Payment must be remitted at time of service of the subpoena. Payment should be made by check payable to the City of Fontana. The fees for Civil subpoenas are $275 per officer, per day. For any questions regarding criminal subpoenas Monday- Thursday from 6:30am- 5pm, please call our Subpoena Clerk at 909-350-7743 or on Fridays between the hours of 8:00am – 5:00 pm, call our Records unit at 909-356-7103." |
| | How can I request a Records Subpoena?,"Records Subpoenas should be addressed to the Fontana Police Department, Custodian of Records and mailed to 17005 Upland Avenue, Fontana, CA 92335, Attn: Records Unit" |
| | How can I obtain a traffic collision report?,"Copies of a traffic collision report can be requested by mail or in person in the lobby. We do not send reports electronically. If the report is not ready at the time of your in-person request, it will be mailed to you once it has been processed. The fee for a traffic collision is $18. For a traffic collision requiring reconstruction, the base price is $18 with an additional price of $.05 per page and/or $2.25 per redacted page. Please visit our website at fontana.org for additional information and request forms." |
| | How can I report a malfunctioning traffic signal?,"The City currently operates over 700 intersections controlled by traffic signals. Over 300 traffic signals are connected to the City's Traffic Operation Center, allowing signal timing to be managed to meet the dynamic needs of the area. |
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| | Traffic Signal problems can pose serious public safety hazards and are responded to immediately. |
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| | To report a traffic signal problem, please call (909) 350-7700. Please do submit an online request as this may cause a delay in response. |
| | In many parts of Fontana, cyclists are required to share the bike lane with garbage containers due to the limited amount of space for both. |
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| | While cans need to be out for servicing, they are not permitted to remain in the street for long periods of time. Containers left out beyond their service day can be reported. |
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| | To report cans left in bike lanes submit a request [link to request to code compliance] |
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| | The City of Fontana offers help to disabled customers needing assistance in getting their solid waste containers out for service. The service is offered at no additional charge to property owners and tenants. Once enrolled in the program, each service day the driver will enter the customer's property, wheel the container to the street, empty it, and return the container to its storage location. Disabled service is available for all commodity types, garbage, lawn, and recycle. |
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| | Call Public Works Environmental Control (909) 350-6067 to schedule a crew to help resident pull trash can. Submit case request" |
| | "Will the City replace the wheel on my garbage, lawn, or recycle container?",Please contact Burrtec for more information: www.burrtec.com |
| | Can I store my trash cans on the side of my house?,"Trash cans must be stored behind a gate or out of public view. |
| | To report trash cans left out on public view click here" |
| | There is a stray can in my neighborhood. Can someone come to remove it?,"For trash related questions, please call Burrtec at 909-987-3717 or visit Burrtec.com" |
| | Where can I find my garbage collection days and set-up reminders?,"Our collection calendar allows you to view, download, and print a service calendar specific to your address. You can view the schedule pick here (Link to address info module still being built by Stack Nexus) |
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| | While there, you can also set weekly reminder alerts via text or email. To check your service day, or set up a reminder, visit us here [link to GIS Map data]. " |
| | Where can I pay a utility bill?,"You may pay your sewer City Utility bill in person, online, or by mail. |
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| | Phone |
| | (909) 350-7675. |
| | Monday - Thursday 8 AM-5 PM |
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| | In-Person |
| | 8353 Sierra Avenue • Fontana, CA 92335 |
| | Monday through Thursday, 8 AM - 5 PM |
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| | Online https://www.fontana.org/3032/Utilities |
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| | By Mail |
| | City of Fontana Utility Billing |
| | 8353 Sierra Avenue • Fontana, CA 92335" |
| | "I believe my vehicle was towed, whom should I contact?","If you received a vehicle violation notice, and you believe your vehicle has now been towed, please contact the Fontana Police Department's non-emergency line at (909) 350-7700. |
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| | The City of Fontana contracts with multiple tow companies to handle vehicle towing. Each towing company stores vehicles & trailers at its impound yard. Service fees, hours of operation, and impound yard location vary with each company. The Fontana Police Department will provide information regarding which company towed a vehicle, and provide contact information for the specific company. |
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| | Weed abatement inspections begin the first week of April for the Spring season and the first week of October of the Fall season. |
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| | Every parcel in the City of Fontana is inspected for weeds/trash violations. |
| | Parcel(s) with weeds that are over one inch in height and ground coverage anywhere from one percent to one hundred percent will be in violation. |
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| | Parcels that have trash, junk, debris and rubbish will be in violation. |
| | Property owners have thirty (30) days to bring their property into compliance. If the City is forced to abate the hazard, the property is subject to a re-inspection fee, abatement fee, possible warrant fee and contractors costs. |
| | At times, the records are not always up to date. The Weed Abatement Notice is sent to the last known owner on the San Bernardino County's assessment roll. Please let the Code Compliance division of the City of Fontana know immediately by calling (909) 854-8020." |
| | Can I get a weed abatement extension?,"Yes. Call the name and number of the Inspector on the weed abatement notice. Typically a 14 day extension will be considered on a case by case basis, provided the parcel is not an immediate threat (fire hazard) to the surrounding area." |
| | Where can I find a weed abatement contractor?,"Weed abatement contractors can be found in the internet under ""weed control services"" or ""discing services.""" |
| | Do I have to attend the weed abatement hearing?,The hearing is NOT mandatory. Property owners who wish to object may attend the hearing. |
| | What do I do once the weed abatement work has been completed?,Contact the inspector whose name and phone number are listed on the notice and inform him/her that the work has been completed. Make sure the work has been completed before the compliance date stated on the notice. It is best to follow up with the inspector to ensure the property passed inspection and the case has been closed. You will not receive a letter from the City stating your case has been closed. |
| | Why did I receive a weed abatement bill?,There are several reasons why a bill may be sent. A re-inspection fee may be issued if the abatement is not completed by the compliance date. A warrant fee may be issued if a warrant was obtained AND posted on your property. An abatement fee would be issued if the City's contractor had to do the abatement on your property. Any other fees assessed are contractor fees. |
| | A warrant was posted on my property regarding weed abatement but I did not receive a notice?, |
| | I don't have weeds in front of my house. Why did I receive a notice?,"Any weeds observed on any part of the property visible from the street will justify sending a notice. This includes the rear yard, hillsides, side yards, front yard, curb and gutter, side frontage, planters, frontage areas and horse trails." |
| | Do I get a letter from the City stating my weed abatement case has been closed?,The City does not send notices notifying property owners of the case being closed. It will be up to the property owner to contact the inspector to obtain confirmation. |
| | What can be done about wildlife issue within the City of Fontana?,"Fontana Animal Service will respond for wildlife issues regarding sick and injured animals, however if wildlife is found unharmed we asked the public the leave the animal alone and allow it to coexist as we always have coexisted. For further information or questions pertaining to wildlife email animalservices@fontana.org" |
| | What can be done about nuisance wildlife?,"Fontana Animal Services does not respond to nuisance wildlife, unless sick or injured. The residents of Fontana will need to call a pest control or licensed critter control company" |
| | Can I report injured wildlife?,"The City of Fontana Animal Service will respond to complaints of a wild animal that is showing signs of illness or has a visible injury. To report injured wildlife, please call (909) 350-7700 so that we can respond immediately." |
| | When can I have a yard sale?,"City of Fontana Ordinance 1653 provides residents with the ability to hold yard and garage sales up to four times per year on the first full weekends (Friday through Sunday) in February, May, August, and November. |
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| | Yard Sale Permits are no longer required as long as the yard sales and garage sales are on the specified dates: |
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| | February 4, 5, and 6, 2022 |
| | May 6, 7, and 8, 2022 |
| | August 5, 6, and 7, 2022 |
| | November 4, 5, and 6, 2022 |
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| | Due to Covid-19 we ask that you wear a mask or face covering and maintain social distance. |
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| | An emergency yard sale permit is required for yard sales outside of the listed dates. To apply for an emergency yard sale permit you may either call (909) 854-8020 or click here to fill out the Emergency Yard Sale permit (https://www.fontana.org/formcenter/police-department-4/emergency-yard-sale-permit-118)." |
| | How do I apply for an emergency yard sale permit?,To apply for an emergency yard sale permit you may either call (909) 854-8020 or click here to fill out the Emergency Yard Sale permit (https://www.fontana.org/formcenter/police-department-4/emergency-yard-sale-permit-118). |
| | I am new to the City and want to open a business in Fontana. Who do I contact at the City to help me with the process for opening a business?,"Please contact Economic Development Analyst Rhonesia Perry at (909) 350-6741, or schedule an appointment by clicking here (link)" |
| | Where can I obtain business startup information?,"The Inland Empire Small Business Development Center (IESBDC) provides small businesses and entrepreneurs in Riverside and San Bernardino Counties with business assistance services. The IESBDC offers informative seminars and workshops, including a workshop on starting a small business. They also offer specialized services and programs for businesses. You can obtain more information on the services provided by IESBDC on their website or by calling (951) 781-2345." |
| | Where can I get a list of architects and engineers who can assist me with the plans I need to submit to the City?,"You will need to search for the list of architects and engineers on the Internet. You will need to call the architects and engineers to get his/her client's contact information, so you can interview their clients to determine if you want to hire him/her to prepare your plans. In addition, you will need to check the California Architects Board to find out if an architect is licensed and the license is valid. To find out if an engineer is licensed and the license is still valid, please contact the Board for Professional Engineers, Land Surveyors, and Geologists. The City is unable to recommend a specific architect or engineer to you. |
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| | There are specific rules and guidelines for street vending in the City of Fontana. Under the San Bernardino County Sidewalk Vending and Mobile Food Facilities Ordinance, the City of Fontana compiles with the specified codes as set forth by the San Bernardino County of Public Health. For more information click here. (hyperlink to https://www.fontana.org/DocumentCenter/View/37773/CoF-Vendor-Booklet-PRESS_dig?bidId= ) For a City of Fontana Application click here: hyperlink to: https://www.fontana.org/DocumentCenter/View/29690/Sidewalk-Vending-Application) To obtain San Bernardino County Food Facilities Health Permit, click here: (hyperlink to: https://wp.sbcounty.gov/dph/programs/ehs/food-facilities) |
| | For new business owners, starting a new business can be very confusing. As you determine the best business for you, go to Governor's Office of Business and Economic Development (Go-Biz) to determine Permits and Licenses required to establish your business. Click Here for more information: (hyperlink to : https://www.calgold.ca.gov/Results.aspx?location=203&businessTypes=128&greenBusiness=False&levelOfGovernmentFilter=31) " |
| | How do I get fingerprinted?,"The Fontana Police Department offers Live Scan fingerprinting services for background checks for employment, school or volunteer positions. |
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| | Make an Appointment |
| | Live Scan fingerprinting is by appointment only |
| | Tuesdays and Thursdays |
| | Between 9:00 am to 11:00 am or 1:00 pm to 4:00 pm |
| | Contact Records to make an appointment at (909) 356-7103 |
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| | What to Bring to Your Appointment |
| | The Request for Live Scan Service form is required. The Live Scan appointment cannot be completed without it. |
| | The ""Request for Live Scan Service"" form must be completed prior to your appointment. |
| | The Police Department does not supply this form. |
| | Must bring valid photo identification. Expired identification cards will not be accepted. Acceptable forms of identification include: |
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| | California driver's license |
| | California DMV identification card |
| | Valid out-of-state driver's license |
| | Military ID |
| | Passport |
| | Resident Alien Card / Immigration / Green Card |
| | Fees |
| | The LiveScan fee is $22.00 |
| | Depending on the reason for the fingerprints, additional Department of Justice or FBI fees may be required. For additional fee information, see attached Fee Schedule |
| | All fees must be paid at your scheduled appointment |
| | Payment methods include cash, check, money order, Visa, Mastercard or Discover |
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| | " |
| | How do I get Police Reports?,"Obtain a Copy In Person or |
| | Print out the Records Request Form or Forma de Solicitude de Archives (click here: https://www.fontana.org/417/Police-Reports) |
| | Complete the entire form and bring it to the Police Department during business hours |
| | Bring payment for the correct amount (cash, check, money order, Visa, Mastercard, Discover) |
| | Bring your photo identification |
| | If the report is available, you may obtain a copy after the correct fee is paid (see fees below) |
| | Due to the high volume of copy requests, it may take two to three weeks to receive your copy. |
| | Obtain a Copy by Mail - Please follow instructions below: |
| | Print out the Records Request Form or Forma de Solicitude de Archives |
| | Be sure to complete the entire form. Incomplete forms will not be processed. |
| | Include a check or money order for the correct fee (see fees below). Make payment to City of Fontana |
| | Include a photocopy of your photo identification. The report will not be mailed without a copy of your photo identification. |
| | Mail the completed Records Request Form and your payment to the Fontana Police Department |
| | Due to the high volume of copy requests, it may take two to three weeks to receive your copy. |
| | Fees |
| | Traffic Accident - $18 |
| | Traffic Accident with Reconstruction (Fatal or Near-Fatal Traffic Accident) Please contact the Records Unit for verification of fees (909) 356-7103 or pdrecords@fontana.org |
| | Crime or Other Incident Report - $18 |
| | Dispatch Sequence Incident Printout - $18 |
| | Additional Information |
| | For questions, contact the Records Unit at (909) 350-7740 or email." |
| | What am I allowed to develop on my parcel based on my property Zone?, |
| | "How can I find the status of my permit (construction, excavation, traffic control, oversize load)"," |
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| | Please contact the Department of Engineering at (909) 350-7610. |
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| | "How can I find the status of my Engineering plan check (street, sewer or storm drain improvements, parcel/tract maps, right of way documents, signing and striping, traffic control plans)","Please have your case number available and contact the Department of Engineering at (909) 350-7610. |
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| | " |
| | Can a property owner do street work within the public right of way?,Only contractors with an A or classified C license are allowed to work in the public right of way. |
| | When is a Traffic Control Permit required?,When work within the public right of way is impacting traffic. Please contact the Department of Engineering at (909) 350-7610 to obtain a permit. |
| | Is my property connected to sewer or septic?,You will need to provide the Assessor's Parcel Number or the property address and contact the Department of Engineering at (909) 350-7610. |
| | How can I get a birth or death certificate, |
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| | Can I widen my driveway or add a second driveway?,Please call Engineering dept first. At (XXX) see City Standard Plan No. 1001/1002. |
| | How can I get right of way information?,Please contact the Department of Engineering at (909) 350-7610 with the Assessor's Parcel Number or property address. |
| | "I will be filming in the City of Fontana, do I need a permit?",Yes. You can find the permit application on our website or contact Department of Engineering at (909) 350-7610. |
| | How do I schedule a Public Works inspection?,Please refer to Department of Engineering website page for instructions on how to request an inspection. |
| | "How can I open a cannabis related business, like a dispensary or manufacturing facility?",More information to follow on specific regulations and zoning within City limits. |
| | Who is my Public Works Inspector?,Please contact the Inspection Section at (909) 350-7610 with your permit number. |
| | Where can I find Traffic Request forms?,LINK to Service Type |
| | Where can I Engineering inspection forms?,"https://www.fontana.org/3500/Standard-Inspection-Requirements |
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| | https://www.fontana.org/3501/Overtime-Inspection-Requirements |
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| | https://www.fontana.org/3502/Emergency-Inspection-Requirements" |
| | Slow & Active Streets,"The City of Sacramento has a new program called Slow & Active Streets. Selected streets will be partially closed to encourage walking, biking and skating in the roadways. Barricades, signs and cones will be placed at the ends of the street to alert drivers the street is partially closed. This pilot program will be in place through July 2021." |
| | What can be done about excessive barking?,"Animal Care: When a complaint is received, the City of Sacramento Animal Care Services will notify dog owners via mail that his/her dog is creating a nuisance." |
| | How can I schedule an EWaste/Electronics Pickup?,Solid Waste: All residential Solid Waste customers can schedule two appointments for appliance and e-waste collection in a calendar year. |
| | Financial Empowerment Center (FEC) How-To, |
| | Financial Empowerment Center(FEC) Flyer, |
| | How can I obtain security video from a City-owned garage or lot?,Parking garage and lot security camera recordings may be requested by submitting a public records request with the City Clerk.� |
| | Can I share my monthly parking pass?,Monthly access cards are assigned to a single driver and may not be shared. |
| | Where can I pay a City invoice or utility bill?,"You may pay your City Utility bill for water, sewer, drains, and trash by phone, in person, online, or by mail." |
| | Where is the nearest mask distribution center for businesses?,The California Department of Public Health is providing a one-time resource allocation of masks to support businesses |
| | Who are the Code Enforcement Supervisors?,Code Enforcement: Community Development Department Neighborhood Code Enforcement Division |
| | What type of parking meters does the City use?,The City of Sacramento utilizes four different types of parking meters. |
| | How can I contact the Utility Billing Department?,There are a variety of ways to contact the Utilities Billing Department. |
| | Is the City still in the process of upgrading water meters?,The City's water meter replacement project began in May 2017 and is scheduled to continue through 2021. |
| | **SUSPENDED until further notice** How to: Meals for the Moment Enrollment Questions,This Category is used for enrolling qualified individuals in the Meals for the Moment Program |
| | Who maintains City trees and how can I request a tree be pruned?, |
| | How can I reach the Water Conservation staff?,Water Conservation Department staff is available to answer your questions or concerns. |
| | Should I wash my recyclables before placing them in the bin?, |
| | **SUSPENDED until further notice** Do I qualify for Meals for the Moment?,Meals for the Moment is a federal and state program being implemented by the City of Sacramento and is currently authorized through May 10th. |
| | Where should I store my City-issued trash cans?, |
| | I received a notice about the quality of my drinking water. Is it legitimate?, |
| | Who maintains City-owned landscaped areas like medians and streetscapes?,The City of Sacramento is responsible for the maintenance and repair of public landscaping. |
| | Can I change the day or frequency my recycling can is serviced?,The City recycling service is provided on a fixed�every-other-week schedule. There is no ability to change the week your can is serviced.� |
| | What are the current watering guidelines?, |
| | How can I report concerns with a bike trail?,The City of Sacramento maintains miles of bike trails.� |
| | How To: Masks Distributed to Businesses, |
| | Can I report a neighbor who allows their animal to defecate on my property?,Animal Care: It is against the City ordinance 9.44.220 (D) to allow excessive feces to remain on personal property. |
| | Can garbage cans or leaf piles be placed in the bike lane?, |
| | Are there any restrictions on using leaf blowers?,Code Enforcement: Portable gasoline-powered leaf blowers are permitted�to be operated in the City during specific time frames.�There are no restrictions on the use of electric leaf blowers. |
| | How can I report concerns with missing or damaged street signs?, |
| | How can I report a damaged or malfunctioning street light?, |
| | When is a building permit needed?, |
| | How can I obtain signatures for a demolition permit?,Building and Planning: A demolition permit may require several signatures.� |
| | Do I need a permit to block the sidewalk or street?,Building and Planning: A permit is required to perform work within the public right-of-way. |
| | ???????How can I request a recycle guide or dump coupon?,Solid Waste: A printed recycle guide that includes a dump coupon is mailed out to every property mid-year. |
| | Are there parking options available to contractors working on properties where parking is limited?,Parking: A resident or business�in a metered or time-limited parking area�may allow a building contractor to display the resident's visitor parking placard to park.� |
| | How can I file a police report?,Other: A variety of police reports can be filed online for�your convenience. |
| | "How To: School Aggressive, Confined, Injured, Loose, Sick","Animal Care: This category is used when there is an animal at a school, while there are children present." |
| | How To: Facilities - Repair - Carpentry,"Facilities: This category is used for reporting issues with repair / replacement and reconfiguring of work stations, locks, doors, roof/ceilings� windows, and more at all City facilities." |
| | How To: Facilities - Heating /Air,"Facilities: ???????This category is used for any repair / replacement of HVAC systems radiators, and appliances to all City Facilities.�" |
| | How To: Facilities - Security,"Facilities: This category is used for repair / replacement of fire alarms, gates, security cameras, and more to all City facilities." |
| | How To: Facilities - Janitorial,Facilities: This category is used for janitorial issues at City Hall and 300 Richards Blvd. |
| | How To: Facilities - Pest,Facilities: This category is used for reporting pest issues at any City Facility. |
| | Incident Address,Animal Care: Animal Care Incident Address is where the action/offense is taking place. This is the address we enter into the map. |
| | Adoption Inquiries Script & FAQ's,Animal Care: Adoption Inquiries Script & FAQ's |
| | ???????When are garbage containers delivered at newly built properties?,"Utility Billing: After a billing account has been created, a date for container delivery will be set-up." |
| | "I have questions about making a parking reservation, where can I find answers?",Parking: Answers to all of your parking reservation questions can be found online. |
| | Can I continue to stay parked on the same block after the meter expires?,"Parking: If you have exceeded the allowed time at a parking spot, City Code requires that the vehicle be moved at least two blocks.�" |
| | Are commercial vehicles allowed to park on a public street?,"Parking: Commercial vehicles may park on a street for up�to 72 hours, permitted they do not obstruct the sidewalk, prevent other vehicles from safely passing, or exceed the weight limit when in a residential area.�" |
| | High Priority Complaint Process,Parking: High Priority Complaint Process |
| | "In addition to obeying time limits, are there any other parking rules I should obey?","Parking: In addition to obeying posted time limits, there are some simple rules to keep in mind when parking to ensure you do not receive a parking citation.��" |
| | Are motorized vehicles allowed in City parks?,Parks: City of Sacramento maintenance vehicles are the only vehicles permitted inside a City park. |
| | How can I report concerns with lighting at a City park?,Parks: City staff maintains the lighting features at our parks.� |
| | Who is responsible for the maintenance of curbs and gutters?,Streets: The City of Sacramento is responsible for the maintenance of the public street-side curbs and gutters.�Curbs and gutters on private property are the responsibility of the property owner. |
| | How can I schedule a battery and light bulb pickup?,Solid Waste: The door to door collection of batteries and bulbs was discontinued in August of 2019.� |
| | Can I park at a broken meter?,Parking: There are several options you can take when you come across a broken meter. |
| | How To: Code Enforcement Business Compliance Weeds,"Code Enforcement: Business Compliance Weeds, used for complaints about tall weeds on a vacant lot" |
| | Are there power outlets available at City-owned parks?,Parks: Electrical outlets are found in City parks only at some amphitheaters. |
| | What can I do about noisy neighbors?,"Code Enforcement: Excessive noise caused by the operation of non-mechanical devices, like amplified sound or musical instruments, should be reported to the Sacramento Police Department." |
| | What are the residential fencing requirements?,"Code Enforcement: Fencing around residential properties is not required, except around a pool.�" |
| | Where can I microchip my pet?,"Animal Care: For owned animals, microchipping is available at the Free Vaccination and Microchip Clinic." |
| | How To: Stray Confined,Animal Care: This category is used when a dog has been confined at a business AND there is no one who can bring it down to the shelter. |
| | How long can a trailer be parked on the street?,Parking: Unattached trailers of any kind can be left on a city street for no more than 4 hours. Trailers attached to a vehicle can remain on a city street for no more than 72 hours. |
| | How long can a vehicle be parked on the street? When is it considered abandoned?,Parking: Vehicles cannot be parked on a public street for more than 72 consecutive hours without moving. |
| | I am a new property owner. Can I schedule a junk or e-waste appointment?,"Solid Waste: When a change in ownership is recorded, a new set of�free Household Junk and E-Waste appointments are provided to the property." |
| | Do home-based businesses require a license?,Other: Businesses located at a residential address within City limits must obtain and maintain a�Home Occupation Permit.� |
| | Can I request a bike rack to be installed?,Streets: Bike racks can be installed on City-owned property or right-of-way locations. |
| | ???????Are street vendors allowed to operate within city limits?,Code Enforcement: California law allows street vendors to operate. |
| | Who is responsible for Residential Parking Permit Questions?,Other: Callers will need to speak with the Revenue department with any questions about the Residential Parking Permit Program |
| | Is there a fee for claiming a lost pet at Front Street?,"Animal Care: When an animal has been impounded at the Front Street Shelter, a fee may be imposed before the animal is released to its owner." |
| | How To: Complaint Livestock/Poultry,"Animal Care: This category is used when unlicensed poultry is being kept, or there are farm animals present on the property, such as roosters, goats, horses, geese, ducks, cows, etc.�" |
| | How To: Abandoned,Animal Care: This category is used when an animal has been abandoned. �This means the owner of the animal is not coming back to take care of the animal. |
| | How To: Parking Traffic Investigation,Parking: The Parking Department has traffic investigators that respond to requests for new parking parking related signage/markings or cocerns about existing signage/markings. These requests must be entered into Salesforce under the category: Parking > Customer Service. |
| | How To: Facilities - Plumbing,Facilities: This category is used for reporting any plumbing issues / repairs for all City facilities. |
| | Solid waste: Organics FAQ - Standard responses to phone calls / emails from new food waste customers,Solid-waste-Organics-FAQ-Standard-responses-to-phone-calls-emails-from-new-food-waste-customers |
| | Duck and Lily Pond Draining and Avian Flu Concerns,Parks: Duck and Lily Pond Draining and Avian Flu Concerns should be documented under Parks > General. |
| | How To: Curb and Gutter,Streets: The Curb and Gutter sub-category is used when there is physical damages to the curb or gutter that needs correction. |
| | How to 597 Hot Car,Animal Care: This category is used when an animal is locked inside a vehicle in direct sunlight with an outdoor temperature exceeding 70 degrees.� |
| | Are City-owned garages and lots monitored by a security company?,Parking: All City-owned parking facilities are monitored by 24-hour�security staff. |
| | What can I do about graffiti in my neighborhood or on my property?,Code Enforcement: The City of Sacramento's Community Development Department has a Graffiti Abatement Program designed to keep neighborhoods clean and attractive. |
| | Are there any parking discounts for college students?, |
| | Can an inoperble or junk vehicle be stored on a driveway?,Code Enforcement: City code prohibits storing an inoperable or junk vehicle in a driveway or a side yard that is visible from the street. |
| | How can I dispose of used motor oil?,Solid Waste: City of Sacramento residents can conveniently recycle used motor oil and motor oil filters without leaving home. |
| | How can I reserve space at a City park?, |
| | How To: Code Enforcement Business Compliance Tobacco, |
| | How to: Code Enforcement- Auto Repair, |
| | Are owners responsible for maintaining weeds and grass on their properties?,Code Enforcement: Lots with a building or other structure must be maintained even if they are not occupied.� |
| | Are there any parking discount programs available?,Parking: The City offers a variety of parking discount programs. |
| | Can I surrender a pet at Front Street?,Animal Care: The City of Sacramento Animal Care Services does not accept owned animal surrenders. |
| | Can mini potbelly pigs be kept as pets?,Animal Care: Miniature (potbelly) pigs are permitted as pets in Sacramento City. |
| | Can rabbits be kept as pets?, |
| | ???????Can I receive a citation for failing to�license my pet?,Animal Care: ???????Owners of unlicensed pets may receive citations and incur up to a $300 fee.� |
| | What is Front Street Shelter's Tax ID number?,Other: Front Street's Shelter Tax ID number is 94-6000410.� |
| | How To: Traffic Investigation,Streets: Traffic Investigation is a small unit under the Transportation Department. This category creates a work order in Infor. |
| | How To: Street Maintenance,Streets: The Street Maintenance sub-category is used when there is a safety concern in the public right of way. |
| | Found Rabbit Process,Animal Care: Found Rabbit Process |
| | How To Schedule/Reschedule/Cancel Inspections in Accela, |
| | Can a household junk pick up be scheduled if I live on a private street?, |
| | Can on-street parking meters or spaces be reserved?, |
| | How can I cancel my monthly parking pass?, |
| | Can I park in the bike lane?,Parking: Parking in bicycle lanes is not allowed as it prohibits cyclists and motorists from safely passing. |
| | Can I park on the sidewalk?,Parking: Parking a vehicle on the sidewalk obstructs the right of way and can pose a hazard for pedestrians. |
| | Can I extend my parking time?, |
| | Where can I take feral cats to be spayed or neutered?,Animal Care: The Sacramento SPCA offers free feral cat spay/neuter surgeries every Sunday |
| | Does the City offer rebates to help with water conservation?, |
| | How can I dispose of hazardous waste?, |
| | Can I keep pet chickens on my property?, |
| | How To: Animal Control Customer Service, |
| | Who removes fallen tree limbs in the public right-of-way?, |
| | Am I able to request the water be turned off or on for repairs?,Water: Water can be turned off or on to allow repairs to take place. |
| | I need assistance getting my trash cans out. Can the City help?,Solid Waste: The City of Sacramento offers help to disabled customers needing assistance in�getting their solid waste containers out for service |
| | How To: Signs and Markings,Streets: The Signs and Markings sub-category is used when there is a concern about a traffic sign or marking. |
| | What do the different curb colors mean?,Parking: Curbs are painted with different colors to signify different parking restrictions. |
| | Community Care Facility or Child Care Facility, |
| | What is the weed abatement program?, |
| | ???????Are there special parking programs for electric vehicles?,Parking: Electric vehicles that are owned or leased by individuals or enterprises are eligible for special monthly parking programs in designated City of Sacramento parking facilities. |
| | Why does my drinking water smell during the summer?, |
| | How to obtain a Hydrant Use permit, |
| | I lost my monthly parking card. How can I get it replaced?, |
| | ???????What can I do if I am parked and blocked in by another vehicle?, |
| | How To: Code Enforcement Graffiti, |
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| | How can I submit a complaint about a cab or taxi?, |
| | Who is responsible for the maintenance of the sidewalk?, |
| | How To: Sewer - General,Sewer: This category is used for documenting informational calls from the customer.� A general contact will be entered anytime a customer calls and a service request FA has not been entered. |
| | ???????There is a stray can in my neighborhood. Can someone come to remove it?, |
| | How can I obtain a temporary parking pass for my visitors?, |
| | How can I report criminal activity taking place at a park?, |
| | Does the City address water misuse?, |
| | How can I pay a parking IOU?, |
| | How can I submit self-certification of a smoke or carbon monoxide detector?, |
| | When are parking hours enforced?, |
| | Is monthly parking available at garages or lots?,Parking: Monthly parking is offered at select garages and lots. |
| | What are the entrance and exit times at a City-owned garage when I have a reservation?, |
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| | ,Solid Waste: Damaged containers will be repaired at the City's expense.� |
| | "I am missing a garbage, recycle, or organics can. Will the City deliver a replacement?",Solid Waste: The City will replace a missing container free of charge. |
| | How To: Complaint Tether,Animal Care: This category is used when an owned dog has been tethered for more than 3 hours in a 24 hour period. Cable runs are acceptable and a case should not be created. |
| | Can I return an animal adopted from Front Street?,Animal Care: The Front Street Shelter will accept the return of an adopted animal within 90 days of the animal's adoption date |
| | How To: Complaint Too Many, |
| | How To: Code Enforcement Graffiti, |
| | Can I contract with the City to provide commercial dumpster services?,Solid Waste: The City of Sacramento does not provide commercial collection services. |
| | How can I dispose of a Christmas tree?, |
| | What is leaf season? When is it?, |
| | What do Animal Control Officers do?, |
| | How To: Owner Experiencing Homelessness (OEH),Animal Care: Owner Experiencing Homelessness (OEH) is used when there is a concern about an animal that is owned by someone experiencing homelessness. |
| | How To: Stray Welfare, |
| | How To: Stray Loose, |
| | Can a commercial property be fenced?,Building and Planning: A permit may be required for fences on or around a commercial property. |
| | Abandoned Boat on the River,Other: Abandoned boats on the city side of the river are the responsibility of the Sacramento Police Department Marine Unit. |
| | How can I adopt an animal from Front Street Shelter?,Animal Care: Adoption at the Front Street Shelter is by appointment only. |
| | How many pets can one home have?,Animal Care: Each household within the city limits of Sacramento can have no more than 3 dogs and 7 cats. |
| | Are parked vehicles allowed to block a driveway?,Parking: A parked vehicle may not block a driveway.� |
| | I reserved space at a park and arrived to find someone already there. What can I do?, |
| | Kitten Connection Call Taking, |
| | Found Dog Process,Animal Care: Found Dog Process |
| | City Park Tree Responsibility,Parks: City Park Tree Responsibility |
| | Can you help me find a lost pet?, |
| | Where is Front Street located?,Animal Care: The Front Street Animal Shelter is located at 2127 Front Street. |
| | What can be done about aggressive animals?,Animal Care: The City of Sacramento Animal Control Department will respond to reports of loose animals that are actively threatening the health of a human or animal. |
| | How To: Complaint Exotic,Animal Care: This category is used when a resident is keeping a wild animal without a permit and the address is known. |
| | How To: Assist Other, |
| | ,Code Enforcement: Property owners are legally required to maintain their property to the standards set forth in City Code. Properties that are neglected can be cited as a public nuisance. |
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| | ???????Can I request speed bumps to be installed to deter speeding in my neighborhood?, |
| | Who is responsible for watering City parks?,Parks: City staff is responsible for watering City parks.� |
| | How can I contact the Code Liaison Officer?, |
| | Who enforces parking in private lots and gated communities?, |
| | Commercial Solid Waste Compliance,Sacramento Regional Solid Waste Authority (SWA) no longer exists. Concerns within the City of Sacramento will be handled by the Commercial Solid Waste Compliance Department. |
| | Found Cat Process,Animal Care: Found Cat Process |
| | Fire Extinguishers,Fire Extinguishers |
| | How can I report suspected animal cruelty?, |
| | ,Code Enforcement: Forms and Publications are available both online as well as at our Permit Service Counter. |
| | How can I dispute a parking citation?, |
| | How To: Drains - General,Drains: This category is used for documenting informational calls from the customer.� A general contact will be entered anytime a customer calls and a service request FA has not been entered. |
| | How To: Drains - Equipment,Drains: This category is used when city departments (usually City water) call in requesting a ?Vac Truck? to help assist with removal of hazardous material spills. |
| | Can I keep a venomous animal as a pet?, |
| | COVID Questions, |
| | Does Front Street accept donations?, |
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| | How To: Bite,Animal Care: This category is used when a dog has broken the skin of a person via a bite or a cat that has broken the skin via scratch or bite of a person and the bite occurred within the City of Sacramento or the animal resides within the City of Sacramento. |
| | What are pet licenses and how can I obtain or renew one?,Animal Care: The Front Street Animal Shelter issues pet licenses for residents who reside within the Sacramento city limits. |
| | How To: Stray Traffic Hazard, |
| | How To: Stray Aggressive, |
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| | Relamp Status ETA,Streets: Relamp Status ETA |
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| | Does Front Street offer free or low-cost pet vaccines?,Animal Care: The Front Street Animal Shelter offers a free vaccination clinic to our low-income city residents to help care for pets. |
| | Does Front Street provide euthanasia services?, |
| | Homeless Complaints,Animal Care: All animal care-related complaints involving an owner who is experiencing homelessness must be dispatched. |
| | How can I volunteer at Front Street?,Animal Care: The Front Street Animal Shelter is always interested in volunteers who want to help our animals find their new forever homes |
| | How long can an animal be tethered?, |
| | How to 597 Cruelty, |
| | Status Updates to Residents - Internal Use Only, |
| | Surgery Discharge Instructions - Internal Use Only,Animal Care: The following instructions are provided to an owner when their adopted animal has been recently spayed or neutered. |
| | Who removes dead animals in the street or sidewalk?,Animal Care: A Sacramento City Animal Control Officer will respond to requests to remove a dead animal from the public right-of-way. |
| | Where can I take an animal to get scanned for a microchip?,Animal Care: Any vet can scan an animal for a microchip. |
| | My pet was stolen. Can you help?,Animal Care: Animal Control is unable to assist with concerns regarding a stolen pet. |
| | My pet died. Can Front Street help?, |
| | What can be done about nuisance wildlife?,Animal Care: The City does not have an active control or eradication program for native wildlife. |
| | How To: Vet,Animal Care: This category is used when a stray animal has been dropped off at a veterinary clinic OR when ACO has to pick up an animal they dropped off at Mueller. |
| | I found a pet. What should I do?, |
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| | What are the parking rules at the Amtrak lot?,Parking: Amtrak Lot 293 is available for unlimited parking. |
| | Where can I find information about the City Budget?, |
| | Can barbed wire be used on residential fencing?, |
| | What are the clearances at City-owned garages?,Parking: Below you will find the clearances for City owned garages.� |
| | How can I file a claim against the City?, |
| | Where can I find free or low cost spay or neuter services?, |
| | Kitten Connection Dispatching, |
| | Shooting Wildlife,Animal Care: Refer any call for individuals shooting wildlife with pellet or bb guns or similar over to California Fish and Wildlife. |
| | I was bitten by an animal. What should I do?,Animal Care: The City of Sacramento Animal Control Department will investigate any complaint of an animal bite. |
| | How To: Sick or Injured Ducks and Geese,Animal Care: Process for sick or injured ducks or geese that is still mobile. |
| | Who can help a stray animal that appears to be sick or injured?,Animal Care: The City of Sacramento Animal Control Department will respond to complaints of a stray animal that is showing signs of illness or has a visible injury. |
| | What can be done about aggressive wildlife?,Animal Care: The City of Sacramento Animal Control Department will respond to complaints of a wild animal that is actively threatening the well-being of a human or animal. |
| | Where can I find free pet food?, |
| | What can I do about stray cats?, |
| | How To: Barking,Animal Care: This category is used when an animal becomes a noise nuisance. |
| | How To: Stray Tether,Animal Care: This category is used when a stray dog has been tethered and no owner has been located.� |
| | How To: Stray Injured,Animal Care: This category is used when an animal is injured and there is no known owner.� |
| | How To: Stray Sick,Animal care: This category is used when an animal is sick and there is no known owner.� |
| | How To: Complaint Welfare, |
| | How To: Complaint Potentially Dangerous Dog (PDD),Animal Care: This category is used when an OWNED dog has left its property or is off-leash (has broken away from the owner also counts) AND injures or kills another animal OR injures a person but it was NOT a bite. |
| | How To: Assist Fire Department,Animal Care: This category is used when the Fire Department is standing by and requesting assistance from Animal Care. |
| | How To: Assist Police Department,Animal Care: This category is used when the Police Department is standing by and requesting assistance from Animal Care. |
| | Can I report injured wildlife?,Animal Care: The City of Sacramento Animal Control Department will respond to complaints of a wild animal that is showing signs of illness or has a visible injury. |
| | Are there City parks that allow fishing?, |
| | Fires at Drainage Canals,Drains: Please notify Drains Supervisor about any fires at drainage canals. |
| | Can I keep bees on my property?, |
| | Can I report an animal running in traffic?, |
| | How To: Complaint Feces,Animal Care: This category is used when there is excessive accumulation of animal waste in their yard or they do not pick up the waste their dog leaves in other yards. |
| | How To: Dead Private Property,Animal Care: This category is only used when a stray cat or dog is deceased on private property and the resident has no means to dispose of the animal. |
| | Is parking in an alley allowed?,Parking in an alley is only allowed in specific situations. |
| | How can I contact the Revenue office?, |
| | Where can I search for and view planning applications and building permit information?, |
| | Sutter's Landing Park Gate,Parks: Sutter's Landing Park Gate will close at 9pm and open at 6am daily. Allied Security at Sutter's Landing Corp Yard is responsible for opening and closing the gate. They can be reached at 916-291-0394 or 916-808-5035. |
| | How To: Complaint Loose,Animal Care: This category is used when a friendly owned dog is allowed to run loose OFF of its private property. Dogs DO NOT have to be leashed as long as they remain on their property. |
| | Where can I find the complete list of City code?,Code Enforcement: A complete list of Sacramento City Codes can be found online. |
| | "Do detached structures, like sheds or carports require a building permit?","Code Enforcement: Detached accessory structures, like a shed, carport, or playhouse, are not allowed in a front or side yard without a building permit." |
| | What is the standard City water pressure?,Water: Standard water pressure in the City of Sacramento is 35-42 psi. |
| | How To: Facilities - Repair - Administration,Facilities: This category is used for reporting elevator issues at a City facility or parking garage. |
| | How To: Facilities - Electrical,Facilities: This category is used for reporting any electrical issues / repairs to all City facilities. |
| | How To: Water - Teichert Water Meter Concern,Water: This category is used to report any questions or concerns regarding Teichert water meter installation. |
| | How To: Drains - Determine Responsibility,Drains: This Category is used when there is a an issue with the drain service but the issue doesn't quite fit into any other Drains category. |
| | How To: Drains - Plugged drain inlet,Drains: This category is used to report plugged / clogged drains. |
| | How To: Solid Waste sharps disposal program compliance complaints,Solid Waste: This category is used to provide information to citizens regarding the Sharps Disposal Ordinance for businesses and who to submit the information to in regards to compliance issues. |
| | How To: Water - Turn Water On, |
| | How To: Sewer - Determine Responsibility,Sewer: |
| | How To: Sewer - Exposed Line,Sewer: This category is used when the citizen has dug up (exposed) a sewer line and is ready for the sewer crew to return to do the work. |
| | How To: Sewer - Manhole Overflowing,Sewer: This category is used for reporting any overflowing sewer manholes.� |
| | How To: Sewer - Manhole Maintenance / Repair,Sewer: This category is used for reporting any manhole maintenance / repair issues within the City. |
| | How To, Drains - Canal Trouble Order |
| | How To: Streetscapes,Streets: The Streetscapes sub-category is only used to report concerns within the city owned medians and mow strips. |
| | How To: Alley Gate and Key,Streets: Alley Gate sub category is used when there is a request or concern involving an alley gate. |
| | How To: Fleet -�Vehicle Maintenance / equipment issues and Fuel Pump repair / alarm issues, |
| | PARK MAINTENANCE REQUEST,PARK MAINTENANCE REQUEST THAT REQUIRES ENTRY AS FACILITIES REQUEST |
| | How to: Code Enforcement Housing Complaint, |
| | How To: Urban Forestry Inspection, |
| | How To: Relamp, |
| | How To: Water - Leak,Water: This category is used for reporting water leaks on city street / sidewalks. |
| | How To: Sewer - Notify Superintendent, |
| | How To: Sewer - Notify Supervisor, |
| | How To: Drains - Drain Inlet Foreign Material, |
| | How To: Drains Hazmat, |
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| | How To Code Enforcement Noise Complaint, |
| | Water Supply Test or Fire Flow Test,All requests for Water Supply or Fire Flow Tests shall be emailed to doudevelopmentreview@cityofsacramento.org. Customers can call 916-808-7890 Tuesdays or Wednesdays (excluding holidays) from 8 am to 4:30pm if needed. |
| | How To: Drains - Manhole / Maintenance repair,Drains: This category is used for any manhole related issues. |
| | How To: Drains - Notify Superintendent, |
| | How To: Drains - Notify Supervisor, |
| | How To: Drains - Rain Patrol, |
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| | How To: Water - Locate And Mark, |
| | How To: Water - Verify Pressure,Water: This category is used for reporting very low water pressure at a location.� |
| | DOU Control 1 Hours, |
| | How To: Water - Determine Responsibility,Water: This category is used when the caller is reporting an issue with their water service or water meter and the issue doesn't fit into any other category. |
| | How To: Water - Backflow,"Water: This category is used for reporting backflow / RP issues at a location(leaking, damaged, etc.)." |
| | How To: Water - Exposed Line,Drains: This category is used when the citizen has dug up (exposed) a water line and is ready for the water crew to return to do the work. |
| | How To: Water - Notify Superintendent,"Water: This Category is used when the Notify Supervisor request has not been completed, or when the CP does not agree with the Supervisors resolution." |
| | How To: Water - Notify Supervisor,"This category is used to notify a water supervisor of a citizen request or escalation," |
| | How To: Sewer - Backup Inside,Sewer: This category is used to report the backing up of sewage to city residents. |
| | How To: Sewer - Cleanout Overflow,Sewer: This category is used for reporting any issues with over flowing cleanouts to City residents. |
| | Planning Department Phone Number,Planning Dept. contact number |
| | Stay at home order 7/14/2020,Order issued 7/14/2020 |
| | Park Rangers,Park Rangers on Duty from 6 AM - 10 PM |
| | Measure O or the Emergency Temporary Shelter and Enforcement Act of 2022 (ESEA),"To file a Notice and Demand to abate unlawful camping violations as part of Measure O or the Emergency Temporary Shelter and Enforcement Act of 2022 (ESEA), citizens must file the notice online or in person at the Clerk's Office. |
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| | Dust Control complaints for construction sites are reported to Kerry Flynn with DOU-Environment and Regulatory Compliance. However, if complaints for dust coming from a construction taking place in the public right of way, refer to Street Maintenance. |
| | To report illegal firework usage in the City of Sacramento, residents should call 916-808-3473. |
| | Water: This category is used for any hydrant related issues(leaking, damaged, etc.). |
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| | Can a vehicle be parked on grass, dirt or gravel? |
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| | Animal Care: Any case that goes to Chameleon requires the caller's address in the proper contact field, except Dead Public Right of Way." |
| | "Where can I find information about City Boards, Commissions, and Committees?�","A comprehensive list of the City's boards, commissions, committees can be found online. |
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| | Throughout the downtown area, designated motorcycle parking spaces can be found. |
| | It is not a violation of City code to live in a vehicle, such as a car, truck, RV, or camper, as long as the vehicle is moved every 72 hours.� |
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| | The City's Procurement Services Division is responsible for the purchasing of supplies and services through competitive bidding, as well as contract administration." |
| | Is drinking or smoking allowed in City parks?,The consumption of alcoholic beverages or smoking of any kind is prohibited in City parks at all times.� |
| | How can I obtain a boat launch pass?,The City offers boat launch passes valid for use at Miller Park and Garcia Bend launch ramps. |
| | ???????Who is responsible for maintaining playground equipment at City parks?�,Park staff takes pride in maintaining the playground equipment so that it can be safely enjoyed. |
| | Who maintains City park grounds?,"The�Department of Youth, Parks, & Community Enrichment provides maintenance for the City's park system, athletic fields, and bike trails. |
| | An animal died on my property, what can I do?Animal Care: The City of Sacramento does not remove deceased animals from private property. This applies to owned, stray, or wildlife. |
| | Animal Care: The City of Sacramento maintains eleven dog parks, each with an area where dogs may run freely. |
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| | Animal Care: Leaving pets locked in cars is never safe, but when the weather gets warmer, it can be deadly. High temperatures can cause irreparable organ damage and even death. |
| | The Tobacco Retailer License Program is intended to decrease the illegal sale of tobacco products to minors within the city through retailer education, retailer inspections, compliance checks, and underage sting operations. |
| | Occasionally, manhole covers may become displaced, or even removed. This�can pose a significant public hazard and�should be reported immediately |
| | Our collection calendar allows you to�view, download, and print a service calendar specific to your address. |
| | While the City will not test for mold, a housing inspector will inspect for water leaks or causes of excessive moisture |
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| | Animal Care: The City of Sacramento maintains eleven (11) ?Dog Parks?, each with an area where dogs may run freely. At these facilities, dogs may be off a leash only within the designated, fenced area. |
| | Animal Care: When adopting a new pet into a household where there is already a (resident) pet, it is recommended that the new and resident animals meet prior to the new pet adoption. � |
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| | When residential fences are along the property line of a City of Sacramento park, the property owner is solely responsible for the maintenance of the fence.� |
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| | Occasionally, junk or debris is dumped in the bikeway making for dangerous conditions for riders. These conditions should be reported so that a City crew can respond and remove the material |
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| | Animal Care: Foster homes provide an alternative to the shelter?s kennel environment for animals in need of time, attention, care, socializing and recovery. |
| | The City of Sacramento has a�Public Records Portal�that allows you to submit your request, correspond with the Records Unit, and track your requests online.� |
| | To file a complaint against a City employee, please visit the Whistelblower Hotline. |
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| | The City of Sacramento offers a parking Press Pass�to qualifying�members of the media free of charge.� |
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| | The City of Sacramento offers both free and low-cost options for bicyclists who work, visit or live downtown. |
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| | How can I open a cannabis related business, like a dispensary or manufacturing facility?The City of Sacramento currently allows dispensaries, cultivation, nonvolatile manufacturing and testing in specific zones within the city, subject to a set of regulations. |
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| | The Cal OSHA Elevator Unit responds to public reports of unsafe, damaged or malfunctioning elevators in buildings open to the public, including privately owned and governmental office buildings and apartment buildings. |
| | To report a clogged drain, please call us so a crew can be dispatched as quickly as possible. |
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| | I have a rental property, who is responsible for the utility payments?Regardless of who occupies a home, the property owner is ultimatley responsible for costs relating to billed City services such as�water, sewer, storm drain, and solid waste services. |
| | The�Department of Youth, Parks, & Community Enrichment provides maintenance for the City's park system,�including the public restrooms.�" |
| | How does the City address illegal dumping?,"???????If you see a pile of debris on a public street, please report it." |
| | What can be done about a vacant lot that is not being maintained?,Vacant lots must be maintained to avoid becoming a fire hazard or neighborhood blight.� |
| | What are the rules regarding personal marijuana cultivation?,"In the City of Sacramento, it is legal to grow up to six marijuana plants for personal use." |
| | Is a permit required to have live music at a club or venue?,Venues that provide ongoing entertainment are required to obtain and maintain a permit. |
| | How to send a case to Sacramento County 311 by email,How to send a case by email to Sacramento County 311 |
| | How To: Solid Waste -General / Customer Contact,Solid Waste: This category is used when a customer calls in with a solid waste question or inquiry about the service provided. |
| | How To Code Enforcement Signs,"Code Enforcement Signs, is used to submit a complaint for a sign. This will be sent to the Code Liaison for review." |
| | How To: Solid Waste - Missed Service,"Solid Waste: This category is used when a citizen is reporting a missed service to their garbage, recycle, and organics container." |
| | How To: Solid Waste Code Enforcement Receptacles,Solid Waste: Recycling Solid Waste Compliance oversees all commercial solid waste matters for haulers and business/commercial generators (including multi-family properties). This category is used for both residential and commercial complaints.� |
| | How To: Code Enforcement Business Compliance Vendor,"Code Enforcement: Business Compliance Vendor, used for vendor complaints" |
| | How to: Code Enforcement Business Compliance Entertainment,"Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents." |
| | How To: Solid Waste - Bin Maintenance - Exchange,Solid Waste: This category is used for exchange to any solid waste cans. |
| | How To: Solid Waste - Garden refuse pile violation,Solid Waste: This category is used for reporting piles of organics (yard waste) on the street outside of leaf season months.(November ? January) |
| | How To: Traffic Signals,Streets: Traffic Signal sub-category is used to report concerns with a traffic signal or pedestrian signal. |
| | Homeless Camp Sub Service Types, |
| | How To Code Enforcement Junk and Debris,"Code Enforcement Junk and Debris, will be sent to the code liaison. A notice of violation will be sent out to the property owner." |
| | How To Code Enforcement Landscaping,"Code Enforcement Landscaping, used to report a Landscaping complaint for residential and business properties, will be sent to the code liaison." |
| | How To: Solid Waste Code Enforcement Illegal Dumping,Solid Waste: This category is used to report chronic illegal dumping or if the reporting party knows who dumped.� This can be on private or public property.� |
| | Street Lights on K St between 7th St & 12th St - Regional Transit,"The Street Lights on K St in between 7th St & 12th St belong to Regional Transit, with the exception for any street light at the intersections. Refer callers to Regional Transit for reports of street light concerns." |
| | If a vehicle has been on the street for less than 72 hours can it be reported?,Vehicles are allowed to be on a public street unmoved for up to 72 hours. |
| | Development Engineering,"Requests for new street lights, new sound walls, and inquiries about property line changes can be directed to Development Engineering." |
| | How To: Solid Waste Noise Complaint RSW,Solid Waste: The Solid Waste Noise Complaint RSW sub-category is used when citizens report a commercial hauler (garbage truck) operating�before�4am�in a business zone or�before 6am�in a residential zone.� |
| | How To: Dead Public Right of Way,"Animal Care: This category is used when an animal is dead in the public right of way. ACO will not pick up dead birds, rats, or mice." |
| | How To Code Enforcement Occupied Trailer,"Code Enforcement Occupied Trailer, used to report an off street occupied trailer, will be sent to the Code Liaison for review." |
| | How To Code Enforcement Pest,"Code Enforcement Pest, used to submit a pest complaint, it will be sent to the code liaison for review." |
| | How can I contact the Building Department?,Building and Planning: Building department staff is available in person or via email. |
| | How To: Code Enforcement Business Compliance Food Truck,"Code Enforcement: Business Compliance Food Truck, used for Food Truck complaints" |
| | How To: Code Enforcement Business Compliance Short Term Rentals,"Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic.Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents." |
| | Roadside/Sidewalk Memorial Removal Process,Code Enforcement: Roadside/Sidewalk Memorial Removal Process |
| | How To Code Enforcement Pool,"Code Enforcement Pool Fences, use to submit a complaint about an existing fenced or unfenced swimming pool, this will be sent to the Code Liaison for review." |
| | How To: Code Enforcement Business Compliance Taxi Cabs,"Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic. Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents." |
| | How To: Code Enforcement Combo,"Code Enforcement: Combo, used when 2 or more case category's are reported at the same time |
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| | Basketball Hoop is used when we receive a complaint about a basketball hoop, this will be sent to the Coed Liaison for review. |
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| | Code Enforcement: Housing Boardup, used when Sac PD/Sac Fire request a boardup. |
| | Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic.Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents. |
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| | Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic.Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents. |
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| | Streets: The Street Lighting sub-category is used when there is a concern for a street lamp (street light) pole that is damaged, has exposed wires, hanging or stays on during the day. |
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| | Briefly describe the article. The summary is used in search results to help users find relevant articles. You can improve the accuracy of search results by including phrases that your customers use to describe this issue or topic.Code Enforcement: Business Compliance- Works with city departments to issue permits and licenses, and enforce state and local codes and ordinances. Also makes business inspections to ensure code compliance and to help maintain public health, safety and welfare of Sacramento residents. |
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| | Animal Care: This category is used when a dog or cat is aggressive, and the animal's address is known.� |
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| | How To: Tree Root Inspections,Urban Forestry: The Root Inspection sub-category is only used if there is already an existing work order for sidewalk repair that the property owner or contractor needs to schedule an arborist inspection for. |
| | How to report Billboard issue,Billboard issue reporting. |
| | How can I schedule a household junk pick-up?,"Solid Waste: The City provides two free appointments per calendar year for the removal of acceptable household junk, including yard waste." |
| | How To: Water - General,Water: This category is used for documenting informational calls from the customer.� A general contact will be entered anytime a customer calls and a water service request FA has not been entered. |
| | How To: Pothole,Streets: The Pothole sub-category is used to report potholes to the Street Maintenance Department. |
| | How To: Water - Water Conservation- Leak Letter Inspection,Water: This category is used when a leak letter was issued to the customer. |
| | How To: Solid Waste - Bin Maintenance - Repair,Solid Waste: This category is used for any repair of solid waste cans. |
| | How To: Solid Waste E-Waste / Appliance Requirements,Solid Waste: This category is used for scheduling Appliance / E-waste pick up appointments. |
| | Board-Up State of California Property,Property Owned by the State of CA Board Up Requests |
| | How to: Solid Waste: Escalations - Service verification,Solid Waste: This category is used to verify service if / when there is a discrepancy between what the account says and what the CP states is on the property.� This category can also be used for determining whether a property can be exempt from organics (5% exemption). |
| | How To: Utility Billing - General,Utility Billing: This category is used for documenting informational calls from the customer. A general contact will be entered anytime a customer calls and a water service request FA has not been entered. |
| | X Street Navigation Center,Please do not submit any Facilities work orders for the new homeless shelter at 2970 X St. The homeless shelter is managed by SHRA. All facility requests including Sentinel Fire calls should be referred to SHRA. |
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