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We have been maintaining an | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our SME loan account [7345890876] was debited with a processing fee of Rs. 4532 on 15/07/2022. We were informed that no processing fees would be charged for this loan. Kindly look into this matter and reverse the charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We maintain a Cash Credit (CC) account [7369090843] with your bank. However, we noticed that a documentation charge of Rs. 2589 has been debited from our account on 30/08/2022. This charge was not mentioned in the loan agreement. Please clarify the reason for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company has been availing Overdraft (OD) facility from your bank since June 2023. However, we have noticed a sudden increase in the interest rate being charged on our OD account without any prior intimation. Kindly review the interest calculation and revise it to the agreed rate. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been maintaining a Term Loan account [7360280790] with your bank since September 2022. We received the loan statement for the month of October 2023 and noticed a deduction of Rs. 2895 as late payment charges. We have always made timely payments and have not defaulted on any installment. Request you to reverse t... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company took a Business Loan of Rs. 50 lakhs from your bank in January 2024. As per the loan agreement, the applicable interest rate was 11%. However, we noticed a higher interest rate being charged on our loan account in February 2024. This is causing a discrepancy in our loan EMIs. Please rectify the interest cal... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our Cash Credit (CC) account [7384960281] was debited with an ECS rejection charge of Rs. 785 on 23/03/2023. We were not informed about any rejected ECS transactions. Kindly provide us with the details of the rejected transaction and reverse the charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been maintaining an Overdraft (OD) account [7392840671] with your bank since March 2022. We noticed that a penal interest of Rs. 3214 has been debited from our account every month since June 2023. However, we were never informed about any overdue amount or delay in payments. Kindly clarify the reason for this c... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company availed a Term Loan of Rs. 60 lakhs from your bank in May 2023. As per the loan agreement, the processing fees were waived off for the first year. However, we noticed a charge of Rs. 4875 debited from our account in May 2024. Please explain the reason for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We maintain a Cash Credit (CC) account [7392801745] with your bank. However, we noticed that a cheque book issuance charge of Rs. 785 has been debited from our account on 05/06/2023. We never requested for a new cheque book. Kindly reverse this charge and ensure that no unnecessary charges are levied on our account in ... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our SME loan account [7389014572] was debited with a documentation charge of Rs. 3547 on 10/07/2022. However, we were never informed about any additional charges for document processing. Kindly investigate and reverse this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been maintaining a Term Loan account [7389014780] with your bank since January 2023. We noticed that an additional processing fee of Rs. 6587 has been debited from our account in August 2024. The loan agreement did not mention any additional processing fees. Please provide an explanation for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our Cash Credit (CC) account [7389012345] was debited with a delay in payment charge of Rs. 854 on 12/08/2023. However, we have always made timely payments and have not defaulted on any installment. Kindly reverse this charge and ensure that no unwarranted charges are levied on our account. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We took a Business Loan of Rs. 50 lakhs from your bank in September 2023. As per the loan agreement, the interest rate was fixed at 12%. However, we noticed a higher interest rate being charged on our loan account in October 2024. This is causing a discrepancy in our loan EMIs. Kindly rectify the interest calculation a... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our SME loan account [7367012345] was debited with a documentation charge of Rs. 4821 on 18/06/2022. We were never informed about any additional charges for document processing. Request you to reverse this charge and ensure that no unnecessary charges are levied on our account in the future. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have observed that an amount of Rs. 4500 was debited from our SME Advance account last month for Documentation Charges. However, we were never informed about this charge beforehand. Kindly clarify the reason for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our companys Loan Account No. 1234567890 has been charged with monthly interest at the rate of 14%, whereas the agreed upon rate was 12%. We have been paying this extra interest for the past six months. Kindly investigate and rectify this discrepancy. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our SME Advance account has been debited with a penalty interest of Rs. 5000 for the last two months. However, we were not informed of any delay in payment or any other reason for this charge. Please provide an explanation for this. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have noticed a deduction of Rs. 2000 from our SME Advance account for Processing Fees. However, we never received any services or assistance from the bank in regard to this loan. Kindly clarify the reason and refund the amount. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our companys Overdraft account has been charged with an Annual Maintenance Fee of Rs. 3500, whereas this was never mentioned in the agreement. Kindly investigate and rectify this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been charged with a Loan Insurance Premium of Rs. 1000 on our SME Advance account without any prior notice or consent. Please provide the details and reason for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our companys CC Limit account was renewed last month and we have been charged twice for the same amount of Rs. 10,000. Kindly reverse the additional charge of Rs. 10,000 and clarify why this error occurred. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our Loan Account No. 2468013579 has been charged with a processing fee of Rs. 5000, whereas this fee was already paid at the time of loan sanctioning. Please review and refund this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
It has been brought to our attention that our OD account has been charged with a Loan Conversion Fee of Rs. 7500. However, the loan was never converted and no request was made for the same. Kindly provide an explanation and refund the amount. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have availed a Term Loan of Rs. 1,00,000 last year with an interest rate of 10%. However, we have noticed that the interest rate has been increased to 12% without any prior notification. Kindly investigate and rectify this error. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company availed a CC Limit of Rs. 50,00,000 in July 2023. However, we have noticed that an interest rate of 16% has been applied, whereas the agreed upon rate was 14%. Kindly review and rectify this discrepancy. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been charged with Account Keeping Charges of Rs. 5000, whereas no such charges were mentioned in the agreement. Kindly provide an explanation for this charge and refund the amount. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our CC account has been charged with a Loan Restructuring Fee of Rs. 10,000, whereas we never requested for any loan restructuring. Please investigate and refund this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
It has come to our notice that our CC Limit account has been charged with a Late Payment Fee of Rs. 3000, whereas we have always made timely payments. Kindly provide the details and reason for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our SME Advance account has been charged with an Asset Inspection Charges of Rs. 5000, whereas no such activity has been conducted. Please provide an explanation for this charge and refund the amount. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have availed an OD facility of Rs. 25,00,000 in August 2023. However, we have been charged with a Documentation Fee of Rs. 7500, whereas no such fee was mentioned in the agreement. Kindly investigate and rectify this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company has been charged with a Credit Report Fee of Rs. 2500, whereas no such fee was mentioned or requested. Please provide an explanation for this charge and refund the amount. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have noticed an additional charge of Rs. 4000 on our SME Advance account for Legal Fees. However, we have not utilized any legal services from the bank. Kindly clarify the reason for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our CC Limit account has been charged with a Cheque Bouncing Charges of Rs. 2000, whereas we have maintained sufficient balance in the account. Kindly provide an explanation and reverse this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been charged with a Loan Prepayment Penalty of Rs. 5000 on our Term Loan account. However, we were never informed about any prepayment restriction at the time of loan sanctioning. Kindly provide an explanation and refund the amount. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company has been charged an unexpected fee of Rs. 2925 for documentation related to our recent SME Advance loan application. As per our understanding, these charges were included in the processing fees. Please clarify this discrepancy and provide a breakdown of the charges. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been maintaining an average balance of Rs. 500000 in our Cash Credit (CC) account for the past 2 years. However, we noticed a debit of Rs. 13520 on 11/05/2024 with the description Minimum Balance Charges. Please provide an explanation for these charges. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Dear Sir/Maam, We have been availing a Working Capital Demand Loan of Rs. 150000 from your bank since October 2022. However, during our recent statement review, we noticed that we have been charged Rs. 2100 as Yearly Processing Fees. As per the loan agreement, this fee should have been waived off. Kindly explain this c... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We maintain a Cash Credit Limit account with your bank since February 2023. As per the loan agreement, we were charged a quarterly interest rate of 9.5%. However, we have noticed that the interest rate applied to our account has been increased to 10.75%. Please investigate this discrepancy and rectify the interest rate... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been levied a penalty interest of Rs. 1525 on our Overdraft account for the month of May 2024. As per our understanding, there has been no delay in repayment of the outstanding amount. Kindly explain the reason for this charge and reverse it. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our branch esteemed customer availed a Term Loan of Rs. 500000 in November 2023. As per the loan agreement, the interest rate was fixed at 10.5%. However, we noticed a higher interest rate being applied to the loan. Kindly review and rectify the interest calculation. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company has been charged an unexpected fee of Rs. 3000 for documentation related to our recent SME Advance loan application. However, we were not informed about these charges beforehand. Please provide an explanation for these charges and reverse them. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been availing a Cash Credit Limit of Rs. 200000 from your bank since October 2022. However, we have noticed an additional Documentation Charges of Rs. 2500 debited from our account without any prior notice. Kindly reverse this charge and provide clarification on why it was levied. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been maintaining an average balance of Rs. 750000 in our Cash Credit (CC) account for the past 3 years. However, we noticed a debit of Rs. 5000 on 17/05/2024 with the description Shortfall Charges. As per our understanding, this charge should not have been applied. Please provide clarification and reverse the c... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We are a longstanding customer of your bank and have been availing a Term Loan of Rs. 1000000 since January 2022. However, during our recent statement review, we noticed that we have been charged a higher interest rate of 11% instead of the agreedupon 9%. Kindly investigate this matter and rectify the interest calculat... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company availed a Cash Credit Limit of Rs. 500000 in April 2024. As per the loan agreement, the interest rate was fixed at 11%. However, we have noticed that the interest rate applied to our account has been increased to 12%. Please review and rectify the interest calculation. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We noticed a debit of Rs. 2500 on our Overdraft (OD) account on 04/03/2024. The description mentions Service Charges. However, we have been paying the required service charges every month. Kindly explain the reason for this extra charge and reverse it. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been maintaining an average balance of Rs. 500000 in our Cash Credit (CC) account for the past 1 year. However, we noticed a debit of Rs. 3500 on 30/05/2024 with the description Shortfall Penalty. We have always maintained a sufficient balance in our account. Please explain the reason for this charge and revers... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our branch esteemed customer availed a Term Loan of Rs. 1000000 in March 2024. However, during our recent statement review, we noticed that we have been charged an extra amount of Rs. 5000 as Processing Fees. As per the loan agreement, this fee should have been waived off. Kindly explain this charge and reverse it. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been charged an unexpected fee of Rs. 1200 for documentation related to our recent SME Advance loan application. However, we were not informed about these charges beforehand. Kindly provide an explanation for these charges and reverse them. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company has availed a Term Loan of Rs. 15 lakhs from your | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We recently received a penalty interest of Rs. 2352 on our Cash Credit (CC) facility. As per the agreement, the interest rate was fixed at 10% per annum. However, we are unable to understand the basis for this charge. Could you please clarify the reason for this discrepancy? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company had renewed our Letter of Credit (LC) facility for Rs. 98562 on 15/04/2023. The renewal charges were debited from our account on that same day. However, we noticed that the charges were debited twice on separate days. Kindly reverse the additional charge of Rs. 4365. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been maintaining a Term Loan account of Rs. 215790 since June 2021. As per our records, the annual processing fee was charged at 0.50% of the loan amount, which is Rs. 1079. However, we recently noticed that the processing fee was charged at Rs. 2158. Could you please rectify this error? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We received our latest account statement and noticed that a documentation charge of Rs. 375 was debited from our account on 07/01/2024. However, we were not informed of any required documentation nor provided any documents by the bank. Could you please clarify the reason for this charge? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
A processing fee of Rs. 5721 was debited from our Cash Credit (CC) account on 15/06/2023. As per the agreement, the processing fee was only applicable during the first year of availing the facility. However, we have been charged this fee every year since 2020. Could you please explain this discrepancy? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We maintain a Term Loan account of Rs. 98572 with your bank. As per the agreement, a monthly installment of Rs. 7652 should be debited from our account on the 5th of every month. However, we noticed that the loan installment for September 2023 was debited twice. Kindly reverse the additional charge of Rs. 7652. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have availed a Cash Credit (CC) facility of Rs. 235879 from your bank. As per the agreement, the interest rate was fixed at 10% per annum. However, we recently received an interest charge of Rs. 4563. Could you please explain the reason for this discrepancy? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company maintains a current account with your bank. We have been regularly charged an Annual Maintenance Fee of Rs. 3215. However, we noticed that the fee for the current year was debited twice. Kindly reverse the additional charge of Rs. 3215. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been maintaining an Overdraft (OD) facility with your bank since May 2022. As per the agreement, the interest rate was fixed at 11% per annum. However, we recently received an interest charge of Rs. 2356. Could you please clarify the reason for this discrepancy? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company recently availed a Term Loan of Rs. 98765 from your bank. As per the agreement, the interest rate was fixed at 12% per annum. However, we noticed that the interest charged for the current month was Rs. 1236. Could you please explain this discrepancy? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
A documentation charge of Rs. 375 was debited from our Loan Against Property (LAP) account on 15/11/2023. However, our company has not submitted any additional documents nor were we informed of any requirement for documentation. Could you please provide an explanation for this charge? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We recently received our account statement and noticed that a processing fee of Rs. 6535 was debited from our Term Loan account on 10/07/2023. As per the agreement, the processing fee was only applicable during the first year of availing the loan. However, we have been charged this fee for the past three years. Please... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company availed a Cash Credit (CC) facility of Rs. 158659 in January 2023. As per the agreement, the interest rate was fixed at 10% per annum. However, we recently received a higher than expected interest charge. Could you please investigate this matter and provide an explanation for this discrepancy? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been maintaining a Term Loan account of Rs. 654321 with your bank since June 2021. As per the agreement, the interest rate was fixed at 12% per annum. However, we noticed that the interest charged for the current month was Rs. 8754. Could you please clarify the reason for this discrepancy? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company had availed a Term Loan of Rs. 98765 in September | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We are concerned about the processing fee charged on our SME loan application. According to the loan agreement, there was no mention of any processing fee. Kindly clarify and reverse the charges of Rs. 5678 debited from our account on 04/08/2023. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our CC account was renewed in October 2023 with a processing fee of Rs. 4000. However, we noticed an additional charge of Rs. 2500 debited on the same day. Could you please investigate and provide an explanation for the discrepancy? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company has been using a CC facility with your bank for the past 5 years. However, for the first time, we have been charged a documentation fee of Rs. 1500 on our latest statement. Please let us know the reason for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Kindly reverse the penal interest debited on our SME loan account for the past 6 months. As per the loan agreement, we were not informed about any additional charges. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
The loan agreement for our Term Loan of Rs. 10,00,000 mentioned a fixed rate of interest at 10%. However, we have been charged an interest rate of 12% for the past 2 months. We request you to look into this matter and adjust the interest charged accordingly. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company maintains a CC account with your bank and has been charged a late fee of Rs. 2500 on our latest statement. We have never defaulted on any payments and would appreciate an explanation for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
As per our understanding, the processing fee for our SME loan application was waived off. However, we were surprised to see a charge of Rs. 10,000 debited from our account on 30/07/2023. Please correct this error and reverse the charges. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We noticed that the interest rate applied on our Term Loan has increased from 11% to 12% without any prior notice or explanation. Please clarify the reason for this change. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our CC account was renewed in May 2023 with a processing fee of Rs. 5000. However, we were charged an additional processing fee of Rs. 4000 on the same day. Kindly look into this matter and provide an explanation. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been availing the OD facility with your bank for the past 3 years and have never been charged a documentation fee. However, we were surprised to see a charge of Rs. 3000 debited from our account on 02/09/2023. Please investigate and reverse the charges. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company applied for a Term Loan of Rs. 50,00,000 and was charged a processing fee of Rs. 10,000. However, we have noticed that the processing fee has been debited twice, resulting in a total charge of Rs. 20,000. Please rectify this error and reverse the additional charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We would like to bring to your attention that our CC account was debited with a processing fee of Rs. 5000 on 10/11/2023. However, as per our records, we have already paid the processing fee at the time of loan application. Kindly look into this matter and take necessary action. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company has been maintaining an SME loan account with your bank for the past 2 years. However, we have been charged a documentation fee of Rs. 3000 in the current month. Please explain the reason for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have noticed that a penal interest of Rs. 1000 has been debited from our CC account for the past 3 months. As per our understanding, there were no defaults or delays in payments. We request you to reverse the charges and provide an explanation. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our Term Loan account was debited with a processing fee of Rs. 7000 on 05/12/2023. However, as per the loan agreement, the processing fee was fixed at Rs. 5000. Please investigate and reverse the excess charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been charged a penalty interest of Rs. 2000 on our CC account for the past 2 months. We were not informed about any changes in the interest rate or any other charges. Kindly clarify and reverse the charges. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company is concerned about the processing fee of Rs. 8000 debited on our Term Loan account on 15/09/2023. As per our understanding, the processing fee was already paid at the time of loan application. Please rectify this error and reverse the charges. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We noticed a charge of Rs. 5000 debited from our SME loan account on 03/05/2024. The description mentions Excess Debit Charges. We maintain a sufficient balance in the account and havent exceeded the sanctioned limit. Kindly review this charge and provide an | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been maintaining a Cash Credit (CC) account with your bank for the past 2 years and have been charged Documentation fees of Rs. 2458 in our last statement. We were not informed about this charge during the account opening process or any time thereafter. Could you please clarify the reason for this charge and pr... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
As per our SME Advance loan agreement, there are no prepayment charges applicable if we decide to close the loan before the maturity date. However, we have been charged Rs. 5432 as Prepayment Charges in our recent statement. Kindly look into this matter and explain the reason for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We received a statement for our SME Term Loan account yesterday and noticed a charge of Rs. 8767 with the description Loan Restructuring Charges. We have not requested for any loan restructuring and have been regularly making our payments on time. Please investigate and provide an explanation for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company maintains a Current Account with your bank and has been charged Rs. 2345 as Interest on Overdue Amount for the month of March, 2024. We have never defaulted on any payments and there is no overdue amount on our account. Could you please clarify the reason for this charge? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have availed an SME Advance of Rs. 500000 for our business and have been making the monthly payments on time. However, our recent statement shows a charge of Rs. 1986 with the description Loan Prepayment Charges. We have not made any prepayments on the loan. Please explain the reason for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been maintaining a Cash Credit (CC) account with your bank for the past year and have been charged Rs. 2345 as Service Charges for the month of April, 2024. We have not received any notice or communication regarding these charges. Can you please provide a breakdown of the charges and clarify the reason for the ... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company has availed a Term Loan of Rs. 1000000 from your bank and have been paying the monthly installments on time. However, our recent statement shows a charge of Rs. 7654 with the description Loan Processing Charges. As per our loan agreement, these charges were waived off. Kindly look into this matter and recti... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We noticed a debit of Rs. 32145 on our Term Loan account on 23/06/2024. The description mentions Late Payment Charges. However, we have been making the payments on time and have not received any communication regarding any delay or default in payments. Please investigate and provide an explanation for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been maintaining a Cash Credit (CC) account with your bank for the past 3 years and have been charged Rs. 4321 as Penal Interest in our recent statement. We have been regularly making the interest payments on time. Could you please clarify the reason for this charge and provide a breakdown of the same? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company has availed a Term Loan of Rs. 750000 from your bank and has been paying the monthly installments on time. However, our recent statement shows a charge of Rs. 3456 with the description Loan Documentation Charges. We were not made aware of these charges during the loan processing. Please clarify the reason f... | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We received our Cash Credit (CC) account statement for the month of May, 2024 and noticed a charge of Rs. 4321 with the description Loan Reassessment Charges. We were not informed about any loan reassessment being conducted. Please look into this matter and provide an explanation for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
As per our SME Advance loan agreement, there is a moratorium period of 6 months before the repayment of the loan starts. However, we have been charged Rs. 2345 as Advance Repayment Charges. Please investigate and explain the reason for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been maintaining a Current Account with your bank and have been charged Rs. 1234 as Document Retrieval Charges in our recent statement. We were not informed about any documents being retrieved from our account. Could you please clarify the reason for this charge? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
Our company has availed a Term Loan of Rs. 500000 from your bank and has been paying the monthly installments on time. However, our recent statement shows a charge of Rs. 2345 with the description Loan Processing Charges. Please investigate and explain the reason for this charge. | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We noticed a debit of Rs. 2345 on our Cash Credit (CC) account on 23/12/2024. The description mentions Late Payment Charges. However, we have been making the payments on time and have not received any communication regarding any delay or | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
We have been charged Rs. 5324 as processing fees for our SME Advance. However, we were not informed of these charges beforehand. Could you please provide an explanation and reverse the amount? | LOANS & ADVANCES-SME ADVANCES-Discrepancy in Charges (Processing Fee/Documentation charges, Inspection charges, etc) |
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