Customer service QA
Collection
The constructed datasets are designed to support customer-service–oriented NLP research and consist of structured client-agent conversations • 7 items • Updated
conversation_id stringlengths 32 32 | conversation listlengths 6 59 | num_turns int64 6 59 | num_tokens int64 71 2.75k | customer_sentiment stringclasses 3 values |
|---|---|---|---|---|
2b6544c382e6423b96785c1a135d8e95 | [
{
"speaker": "agent",
"text": "Good morning, thank you for calling Union Financial. My name is Monroe, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Monroe, my name is Della. I need help managing my bills. Can you help me set up automatic payments?"
},
{
"speaker": "... | 17 | 398 | Positive |
41e9647097e84e829964f2dc9f8fb27e | [
{
"speaker": "agent",
"text": "Good morning, thank you for holding Union Financial. My name is Mitzi, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Mitzi, I'm calling to report some spam emails that I received from your bank. I tried to report them through the website, but n... | 14 | 433 | Neutral |
0b440381fd274b96af00baf8c4384310 | [
{
"speaker": "agent",
"text": "Good morning, thank you for calling. My name is Barbara, how'm with Union Financial's customer service. How can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Barbara, my name is Avis. I have a problem with my account. There's a levy on it and I don't k... | 24 | 599 | Neutral |
7a9c3108f9064c05ab236d1264d788bd | [
{
"speaker": "agent",
"text": "Thank you for calling Union Financial. My name is Levi, and I'll be happy to assist you today. How can I help you?"
},
{
"speaker": "client",
"text": "Hi,vi, I'm trying to access my corporate banking services, but I'm having some trouble logging in. Can you please ... | 19 | 534 | Negative |
7c9cae3732dd4696995949b0626abaf1 | [
{
"speaker": "agent",
"text": "Good afternoon, thank you for calling Union Financial. My name is Eldora, how can I assist you today?"
},
{
"speaker": "client",
"text": "Yeah, hi. I'm calling to find out what thes going on with this bank merger thing. I got some letter in the mail saying that my ... | 11 | 352 | Neutral |
1c82811b8ffe45c898638eea43d0e2a8 | [
{
"speaker": "agent",
"text": "Good, thank you for calling Union Financial. My name is Emmie, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Emmie, I'm looking for information on your lockbox services for myes. Can you help me with that?"
},
{
"speaker": "agent",
... | 15 | 590 | Positive |
93abd26f171e4864afd2f6a352091045 | [
{
"speaker": "agent",
"text": "Hello, Thank you for holding. My name is Ava and I'll be happy to assist you with your concern.. Can you please provide me with your name and account number so I can verify your identity?"
},
{
"speaker": "client",
"text": "Hi Ava, my name is Luz and my account num... | 17 | 470 | Positive |
4e060b6b55ca49939bacfc1d421fb984 | [
{
"speaker": "client",
"text": "Hi Rodrick, I'm calling because I recentlym currently traveling and I realized that I misplaced my debit card. I need to report it lost or stolen so that no one can use it."
},
{
"speaker": "agent",
"text": "Sorry to hear that Ag Agnes. Can you please provide me w... | 21 | 451 | Positive |
067664319f184581a1003104d374d50c | [
{
"speaker": "agent",
"text": "Hi, this to Union Financial. My name is Olivia, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Olivia, my name is Damon. I'm calling back because our call got disconnected earlier. I was interested in learning more about your environmental or gr... | 18 | 459 | Positive |
c5763cae308e4dc493dc0cebcd7dd435 | [
{
"speaker": "agent",
"text": "Thank, thank you for calling Union Financial. My name is Frieda, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi, yeah, I'm having some trouble paying my bill online. Every time I try to log in, it says my username is locked."
},
{
"speak... | 14 | 443 | Neutral |
7a26b8990d58451f86dad60ee25bc732 | [
{
"speaker": "agent",
"text": "Good afternoon, thank you for holding. My name is Alvin and and I'll be happy to assist you today. Can you please provide me with your name and account number so I can better assist you?"
},
{
"speaker": "client",
"text": "Hi, my name is Riley and my account number... | 19 | 499 | Positive |
47b56f4a736e489ab547ece6827d0107 | [
{
"speaker": "agent",
"text": "Good afternoon, thank you for calling Union Financial. My name is Marty, how may I assist you today?"
},
{
"speaker": "client",
"text": "(grritated) Yeah, I need to talk to someone about my rewards checking account."
},
{
"speaker": "agent",
"text": "So... | 17 | 579 | Negative |
ad41cf05815f461492f4d8116a8a4556 | [
{
"speaker": "agent",
"text": "Good, thank you for calling Union Financial. How can I assist you today?"
},
{
"speaker": "client",
"text": "Hi, I need to file a notice of bankruptcy."
},
{
"speaker": "agent",
"text": "Alright, sorry you please provide me with your name and account nu... | 18 | 520 | Neutral |
cd6b591087e34f58902e13f6c15af2be | [
{
"speaker": "client",
"text": "Hi, I need to speak with someone regarding safety deposit boxes. I' last week and still haven't received a resolution to my issue."
},
{
"speaker": "agent",
"text": "Sorry to hear that, Julia. Can you please provide me with more details about your concern? What sp... | 13 | 665 | Negative |
a3e97ff47dda4a25b59b2f2fec6f7e09 | [
{
"speaker": "agent",
"text": "Hi, my you for calling Union Financial. My name is Haven, how can I assist you today?"
},
{
"speaker": "agent",
"text": "Absolutely, Marcie. I'd be happy to guide you through the process. Can you please provide me with your business name and account number so I can... | 33 | 995 | Positive |
b86eafe4ea3b4d6b897c11a59711ca98 | [
{
"speaker": "agent",
"text": "Good morning, thank you for calling Union Financial. My name is Percy, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi Percy, my name is Woody. I need some assistance with my father's estate account. He passed away recently and I'm trying to sort... | 15 | 384 | Neutral |
942ccebbad544930a3c559c11b90ab26 | [
{
"speaker": "agent",
"text": "Good morning, thank you for calling Union Financial. My name is Austyn, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hiangry tone) Yeah, I need to speak to someone about a donation I made. I' $500 to some charity last month, and I haven't receive... | 13 | 522 | Negative |
6358fe46566c48c68e608f9d5eed8ce7 | [
{
"speaker": "agent",
"text": "Good morning, thank you for holding. My name is Roslyn, and I'll be happy to assist you today. Can you please verify your identity and account number so I can pull up your information?"
},
{
"speaker": "client",
"text": "Hi Roslyn, my name is Wade, and my account n... | 15 | 442 | Neutral |
6088e67502524fc08c7368e83167ce6b | [
{
"speaker": "client",
"text": "Hi, I'm looking for information on banking options for college students. Can you help me with that?"
},
{
"speaker": "agent",
"text": "Ofsolutely! We do a few different options that might be suitable for college students. Can you tell me a little bit more about wh... | 13 | 368 | Neutral |
8f78db8a82b4442e8b95cf39125bc25f | [
{
"speaker": "agent",
"text": "Good, thank you for calling Union Financial. My name is Irene, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi, Irene. I'm calling because I'm concerned about the security of my personal information with I you tell me what measures the bank has i... | 15 | 560 | Neutral |
2423483f1f9f4ac9a28212c8ecd11ba8 | [
{
"speaker": "client",
"text": "Hi, I'm calling to requestquire about modifying my business loan. Can you help me with that?"
},
{
"speaker": "agent",
"text": "Of course, Bessie. May I have your account number or please? It'll make it easier for me to access your information."
},
{
"spea... | 11 | 305 | Negative |
ca6bc00f1674491a8851c29888a99f7d | [
{
"speaker": "agent",
"text": "Hello morning, thank you for holding. My name is Layne and and'll be happy to assist you today. Can you please provide me with your name and account number so I can better assist you?"
},
{
"speaker": "client",
"text": "Hi Layne, my name is Krista and my account nu... | 18 | 635 | Positive |
a9f8667812744226a6a74490c1a8282f | [
{
"speaker": "agent",
"text": "Good, welcome you for holding. My name is Phil and I'll be happy to assist you today. Can you please tell me how I can help you?"
},
{
"speaker": "client",
"text": "Hi Phil. Yeah, I'm calling about educational loans. I'm trying to figure out how to pay for college ... | 20 | 765 | Positive |
03541de4c37f45e0855a9054cd33420a | [
{
"speaker": "agent",
"text": "Hi Bethany! Sorry to hear that your currency got damaged. Let me see what I can do for you. Can you tell me more about the currency you have and how it got damaged?"
},
{
"speaker": "client",
"text": "It's a hundred dollar bill and It got wet when I was on vacation... | 21 | 565 | Negative |
86f56f3c5bb84efc8fca62d2f2daae8a | [
{
"speaker": "agent",
"text": "Hello, thank you for calling Union Financial. My name is Marty, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Marty, my name is Elliott and I was hoping to get some information on calculating loan payoff amounts."
},
{
"speaker": "agent... | 13 | 392 | Positive |
619ce702017f4f3e8117bdc5107539df | [
{
"speaker": "agent",
"text": "Good morning, thank you for calling Union Financial. My name is Louisa, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Louisa, my name is Belva and I'm calling about an indemnity bond that I need to have issued."
},
{
"speaker": "agent",... | 25 | 955 | Positive |
19eb4798d2514bce87afc991ba721350 | [
{
"speaker": "agent",
"text": "Hello! Welcome to Union Financial! My name is Dondre. How can I assist you today?"
},
{
"speaker": "client",
"text": "Hi! I, I need some help with my concessionary loan. Can you help me what the terms are? Like Dondre: Of course! Let me just if I can help you with... | 16 | 645 | Negative |
87ebc4eef5a844e18b6d94231eed5fe2 | [
{
"speaker": "agent",
"text": "Hello morning, thank you for holding. My name is Felecia with Union Financial. How may I assist you today?"
},
{
"speaker": "client",
"text": "Hi Felecia, I'm calling about securing a loan against my investment. I actually called last week and spoke to someone, but... | 14 | 696 | Positive |
4677235c66cc41c1a96e3dec087d8c38 | [
{
"speaker": "agent",
"text": "Hello, thank you for holding. My apologies for the wait. My name is Ansley, and I'll be happy to assist you today. Can you please provide me with your name and account number so I can pull into the issue you're experiencing?"
},
{
"speaker": "client",
"text": "Hi A... | 16 | 522 | Positive |
97044b70276743d7bf400ca1dccec12d | [
{
"speaker": "agent",
"text": "Good, thank you for holding Union Financial. My name is Veronica, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi, I'm calling about the verification of deposit request that I submitted last week. I haven't heard anything yet, and I just wanted t... | 21 | 474 | Positive |
a38a597fcbfd4365b1fb3a2a3291b7cc | [
{
"speaker": "agent",
"text": "Hello, thank you for calling Union Financial. My name is Lauren, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi Lauren, my name is Dirk and I'm calling in learning more about your environmental or green banking initiatives. Can you tell me a abo... | 18 | 551 | Neutral |
9202456ad9cf4d7a92b0d9ed7cbebb94 | [
{
"speaker": "agent",
"text": "Hello afternoon, thank you for calling Union Financial. My name is Madison, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi, yeah, I need to set up an educational savings account for my kid. Can you help me with that?"
},
{
"speaker": "ag... | 18 | 516 | Negative |
350ab3fbfbc64af4b1a7ecdb443c4dbc | [
{
"speaker": "agent",
"text": "Hello, thank you for calling Union Financial. My name is Aric, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi Aric, I name is Jerri and I havem calling to set up some parental control on my minor child's account. Can you help me with that?"
},... | 30 | 1,172 | Positive |
a856f5984c294bba83eea82a9ddd970c | [
{
"speaker": "agent",
"text": "Good afternoon, thank you for calling Union Financial. My name is Julia, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi Julia, I'm calling about some suspicious activity on my debit card. I received a text message from your bank saying that ther... | 20 | 553 | Negative |
ebc42c321d194ef299f7408a5f40f06c | [
{
"speaker": "agent",
"text": "Good morning, thank you for calling Union Financial. My name is Teresa, how may I assist you today?"
},
{
"speaker": "agent",
"text": "Of course, I'd be happy to help you with that. Can you please provide your current address so I can locate your account?"
},
{... | 10 | 169 | Positive |
5fa4a69be696493ebdfb01dcfa1409c4 | [
{
"speaker": "agent",
"text": "Hi, thank is Penny with Union Financial. How can I assist you today?"
},
{
"speaker": "client",
"text": "Hi, I'm calling about balance trans checks that Can you tell me more about them?"
},
{
"speaker": "agent",
"text": "Of course! Balance transfer chec... | 19 | 772 | Positive |
5fb2f9ab08d54015b43623a15dacc1c2 | [
{
"speaker": "agent",
"text": "Thank, thank you for calling Union Financial. My name is Jill, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Jill, I was hoping to get some clarification on home equity lines of credit, or HELOCs. I"
},
{
"speaker": "agent",
"text":... | 27 | 791 | Positive |
72a6ad578cb246bc8779f5f2949b2d04 | [
{
"speaker": "agent",
"text": "Good morning, thank you for calling Union Financial. My name is Zadie, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi Zadie, I'm calling because I'm having some issues with the payee management system your bill pay service. I'm trying to add a n... | 15 | 488 | Negative |
918c0317f7c846ac9eab636289a5afa3 | [
{
"speaker": "agent",
"text": "Hello, thank you for calling Union Financial. My name is Gertrude, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi,trude, I need to adjust my privacy settings. Can you help me with that?"
},
{
"speaker": "agent",
"text": "Of course, S... | 25 | 485 | Positive |
4b431de22a2a4888bd8a68dd4cbc5c42 | [
{
"speaker": "agent",
"text": "Good morning, thank you for calling Union Financial. My name is Dean, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi, yeah need to file a notice of bankruptcy."
},
{
"speaker": "agent",
"text": "Sorry to hear that, Alysa. Can you ple... | 20 | 394 | Negative |
215c057f4d3543babd2f1eefcfea11f9 | [
{
"speaker": "agent",
"text": "Good morning, thank you for holding Union Financial. My name is Jeffrey, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Jeffrey, I need to make a wire transfer. Can you help me with that?"
},
{
"speaker": "agent",
"text": "Of course,... | 21 | 699 | Positive |
3683c9f180324d9f964fe9cd99d1f92f | [
{
"speaker": "agent",
"text": "Hello, welcome you for calling. My name is Tyler. How can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Tyler. My name is Teena. I'm calling to a check that was forgery. I got an alert from my bank, Union Financial, that there was a check that was proc... | 17 | 427 | Positive |
58b596bdf60d4a30abc3eefe60b7e921 | [
{
"speaker": "agent",
"text": "Hi, thank you for calling Union Financial. My name is Margret, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Margret, I'm interested in setting up an automatic savings plan. Can you help me with that?"
},
{
"speaker": "agent",
"text... | 20 | 396 | Positive |
2a3fe2d8bdf443dfac24e49e77aca369 | [
{
"speaker": "agent",
"text": "Hi, welcome to Union Financial. My name is Ariana. How may I assist you today?"
},
{
"speaker": "client",
"text": "Hi,ana, thanks'm calling about my reward points. I want to redeem them for cash."
},
{
"speaker": "agent",
"text": "Sure thing, Taylor. Ca... | 15 | 250 | Positive |
b2e1f70271d24d6e9fdafa569912ad39 | [
{
"speaker": "client",
"text": "Hi Paulette, I need to set up a new PIN for my debit card. Can you help me with that?"
},
{
"speaker": "agent",
"text": "Of course, Albert. In order to verify your identity, can you please provide me with your full name and date of birth?"
},
{
"speaker": ... | 18 | 396 | Neutral |
81c5d0381b94417eb83c5fd792409122 | [
{
"speaker": "agent",
"text": "Hello morning, thank you for calling Union Financial. My name is Ruby, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi, I need help with mobile deposit. Every time I try to make a deposit, the app, it keeps saying that my account number is invali... | 12 | 395 | Negative |
8cedb91987554561887e4f324decacac | [
{
"speaker": "agent",
"text": "Good morning, thank you for calling Union Financial. My name is Cecilia, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi Cecilia, I'm calling because I' to understand more about your variable rate savings accounts. Can you help me with that?"
}... | 19 | 682 | Positive |
98768c1bc66c4133873aa8a5d6a57c79 | [
{
"speaker": "agent",
"text": "Good morning, thank you for calling Union Financial. My name is Jorden, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi Jorden, yeah I need help with pay. Last week I tried to pay my electricity bill online, but it said't go through. I'm pretty w... | 24 | 598 | Neutral |
c3b3eee1a4024ddaa50379bcd3dd07d7 | [
{
"speaker": "agent",
"text": "Thank you for calling Union Financial. My name is Cora, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Cora! I'm calling because I need to replace my savings book. I've had it for years, but it's getting worn out and I'd like a new one."
},
... | 18 | 443 | Positive |
50c1e6b930624f08a3442e92c1b4a04b | [
{
"speaker": "agent",
"text": "Good, thank you for holding. My name is Beth, I'll be happy to assist you today your inquiry today. Can you please tell me how I can help you?"
},
{
"speaker": "client",
"text": "Hi Beth, yeah, I'm calling about the financial counseling services that Union Financia... | 13 | 428 | Negative |
56c4e83694534070bddaa90e930390ac | [
{
"speaker": "agent",
"text": "Good morning, thank you for calling Union Financial. My name is Donna, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi Donna, I'm calling because I'm trying to understand my responsibilities as a co-signer on a loan. Can you help me with that?"
... | 12 | 351 | Neutral |
eb032205512d475c8aa50c0a90a600a1 | [
{
"speaker": "agent",
"text": "Hello, thank you for calling Union Financial. My name is Vena, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi, I'm calling because I need to set up digital payments for my account. Can you help me with that?"
},
{
"speaker": "agent",
... | 21 | 559 | Positive |
3d7f077a8210434fa42fbcf815b0615e | [
{
"speaker": "agent",
"text": "Hello, thank you for calling Union Financial. My name is Verlie, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Verlie, my name is Santiago and I'm calling to inform you that I've filed for bankruptcy."
},
{
"speaker": "agent",
"text... | 23 | 543 | Neutral |
d04183f45c3f47189fa24943aea8456d | [
{
"speaker": "agent",
"text": "Hi, thank you for calling Union Financial. My name is Alfonso, how can I assist you today?"
},
{
"speaker": "agent",
"text": "Okay thing. Can you please verify your identity for me? What's your full name and account number?"
},
{
"speaker": "client",
"t... | 12 | 312 | Negative |
ae37eb413b6b4559847c8d639de47903 | [
{
"speaker": "agent",
"text": "Good afternoon, thank you for calling Union Financial. My name is Magdalene, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Magdalene, I'm calling to report a breach of my customer data. I received an email from your bank stating that my persona... | 17 | 382 | Neutral |
2f76f5948f294438b2a55b37d87562a7 | [
{
"speaker": "agent",
"text": "Good morning, Union you for calling Union Financial. My name is Addison, how may I assist you today?"
},
{
"speaker": "agent",
"text": "Of course, Darell. Can you please provide me with your account number so I can locate your account?"
},
{
"speaker": "cli... | 11 | 230 | Positive |
4cfcb008a054411e949f7a5d40b4e3af | [
{
"speaker": "agent",
"text": "Good morning, thank you for calling Union Financial. My name is Dustin, how can I assist you today?"
},
{
"speaker": "agent",
"text": "Of course, I'll do my best. Can you please verify your identity so me?"
},
{
"speaker": "client",
"text": "Sure. My na... | 17 | 364 | Neutral |
1af4e31a981a4f24b9b45c7b0562fd18 | [
{
"speaker": "client",
"text": "Hi Angela, I'm calling about the Annul percentage rate on my loan. I you explain what it is and why it's so high?"
},
{
"speaker": "agent",
"text": "Of course, Claude. The annualual Percentage Rate, or APR, is the interest rate that is charged on your loan for a y... | 13 | 498 | Negative |
d9e2045c83b84c339ea929c8e0674792 | [
{
"speaker": "agent",
"text": "Hello morning, thank you for calling Union Financial. My name is Leland, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi,eland, my name is Alonzo. I have a question about the tariffs that are affecting my transactions. Can you help me understand ... | 18 | 841 | Neutral |
35251da1706a48d19670bcf1767d760b | [
{
"speaker": "agent",
"text": "Good morning, thank you for calling Union Financial. My name is Jenny, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi Jenny, I'm calling about my trust account. I recently received a statement and showed some suspicious activity. I wanted to spe... | 19 | 533 | Neutral |
49422d153a87483cbbccf81553e0f82e | [
{
"speaker": "agent",
"text": "Hi, thank you for calling Union Financial. My name is Keesha, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Keesha, my name is Monique. I need help with user access levels on your business banking platform."
},
{
"speaker": "agent",
... | 18 | 422 | Positive |
633799983903492e9fe9faf105545371 | [
{
"speaker": "agent",
"text": "Hello, thank you for calling Union Financial. My name is Wynona, how can I assist you today?"
},
{
"speaker": "client",
"text": "Hi, I need to file a notice of bankruptcy. Can you help me with that?"
},
{
"speaker": "agent",
"text": "Sorry to hear that,... | 27 | 563 | Negative |
5e02768c8f3f4fb9aa48bf1624183286 | [
{
"speaker": "agent",
"text": "Good afternoon, thank you for holding. My name is Geoffrey with Union Financial. How may I assist you today?"
},
{
"speaker": "client",
"text": "Yeah, I. I called last week about my credit card application status, and I still haven't heard back. Can you please tell... | 15 | 401 | Negative |
16c0feaec2794f46ae4cc9cd806b1d7a | [
{
"speaker": "agent",
"text": "Hello, thank you for calling Union Financial. My name is Rene, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi, I'm calling because I need assistance with disability services and assistance. Can you help guide me through the process?"
},
{
... | 21 | 467 | Positive |
ec77cbfca347418d92e293f80fddacbe | [
{
"speaker": "agent",
"text": "Hi, my name is Branden. I'm calling from Union Financial. How can I assist you today?"
},
{
"speaker": "client",
"text": "Hi Branden. I'm calling to report an outage with my online banking. I'm unable to access into my account."
},
{
"speaker": "agent",
... | 15 | 418 | Negative |
f407bedab03e47638c3c1785281e4181 | [
{
"speaker": "agent",
"text": "Good morning, thank you for calling Union Financial. My name is Geneva, how may I assist you today?"
},
{
"speaker": "client",
"text": "Hi,va, I'm calling because I' a question with my variable rate savings account. I was supposed that this would be resolved before... | 15 | 470 | Negative |
End of preview. Expand
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