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the product came highly recommended .
product
laptop general
this is not an inexpensive product , especially for a chrome book but , i figured you get what you pay for .
product
laptop price
yay amazon customer service they replaced it immediately for me no questions asked .
amazon customer service
support general
the second one arrived , i had it from end of may june , to september started to notice the a key was a bit unresponsive at times .
a key
keyboard operation_performance
it gets rave reviews both on the net and amazon .
NULL
laptop general
in many ways , the computer has lived up to my expectations .
computer
laptop general
it is the nicest chrome computer i have ever owned .
chrome computer
laptop general
it has one serious flaw though which is that the audio out can not drive headphones ( or earbuds ) adequately .
audio out
multimedia_devices operation_performance
even with the volume turned up all the way , the sound is very low which means that you have a poor soundstage .
sound
multimedia_devices operation_performance
the one star is for warranty support .
warranty support
support general
after about 60 days use the power adapter / charger stopped working .
power adapter / charger
power_supply operation_performance
- i love the chromebook overall
chromebook
laptop general
- it freezes up depending on the program you use and you have to restart it .
NULL
laptop operation_performance
- battery sucks .
battery
battery operation_performance
- horrible customer service .
customer service
support quality
build quality is excellent ( was .
build quality
laptop design_features
online support from asus says they only repair not replace .
online support
support general
this is my 3rd chromebook and it is , by far , the flakiest one i ve had .
chromebook
laptop general
the bluetooth on it drops connections on a regular basis and the wifi is slow , slow , slow to connect on a regular basis .
bluetooth
ports operation_performance
the space bar on the keyboard is inconsistent .
space bar
keyboard quality
works great as a chromebook but chromebooks are still very limited for android compatibility , at least this one is .
chromebook
laptop operation_performance
my main gripe is incompatibility with amazon prime videos and gogo .
amazon prime videos and gogo
software usability
about half of my home automation apps also do not work .
home automation apps
software operation_performance
it works well for internet browsing and e - mail but i was hoping for much more .
NULL
os operation_performance
i also hate the square rather than rounded edges .
edges
hardware design_features
this makes it uncomfortable holding it in tablet mode .
tablet mode
laptop design_features
maybe i just got a lemon , but i decided to return this product after having it for less than two hours .
product
laptop general
as a computer , for typing and using internet in general , this computer is good .
NULL
laptop general
however , for using it as a tablet / computer with streaming , it seems to only work half the time .
tablet / computer with streaming
laptop general
netflix and hulu seem to be working for the most part so far , but amazon prime and xfinity stream are both having issues .
netflix
software operation_performance
i have had the computer for four months , and my computer suddenly wo n t turn .
NULL
laptop operation_performance
so i call asus customer support , and received some of the worst customer service ever .
asus customer support
support general
the computer is great , but the charger is garbage .
computer
laptop general
it was terrible .
NULL
laptop general
so a for the computer , f for the charger , and a d for the customer support .
computer
laptop general
very odd operating system .
operating system
os general
great except came with a bad left hinge .
NULL
laptop general
asus support seems to want to make this an accidental damage instead of warranty .
asus support
support operation_performance
i can t recommend purchasing this based on what happens if you need support .
NULL
laptop general
the build quality , screen and keyboard are terrific .
build quality
laptop design_features
unfortunately , the downfall for me are the speakers .
speakers
multimedia_devices quality
they just don t get loud enough and that s crucial for me since i watch a lot of youtube and listen to music while doing other things on the machine .
machine
multimedia_devices operation_performance
it surfs the internet fast .
NULL
laptop connectivity
the touch screen broke four months after i purchased it .
touch screen
display quality
the key board and mouse pad are not very sensitive .
key board
keyboard quality
the sound and screen quality is low .
sound
multimedia_devices quality
disappointing battery life , even with light use i have to recharge every 4 - 5 hours ( at best ) .
battery life
battery operation_performance
relatively small screen with high resolution makes reading the screen difficult .
screen
display usability
android ` ` the computer will recognize your cellphone ` ` system never works .
system
software operation_performance
otherwise , build quality is very good , starts quickly , very light .
build quality
laptop quality
when it works it s a great device .
device
laptop general
sadly after barely a year old it crashes all the time , the touch screen rarely works , and the track pad stops working until a reboot on occasion .
touch screen
display operation_performance
asus support is responsive but ineffective .
asus support
support quality
i will never buy another asus after this experience .
asus
laptop general
i bought this less than 6 months ago , and now it won t charge unless it s asleep .
NULL
power_supply operation_performance
it s basically a useless brick , with shoddy hardware .
NULL
laptop general
the computer is nice , blah blah it has nice features but it stops working after a few months .
computer
laptop general
don t let them scam you .
NULL
support general
oh and the customer service is garbage .
customer service
support general
great little machine while it was functioning 100 % .
machine
laptop general
very unsatisfied with warranty service .
warranty service
warranty general
my shiny speedy asus chromebook froze after only one month of use and i am returning it today for a full refund .
asus chromebook
laptop operation_performance
cursor won t move and touchscreen won t work and from reading about this online i am not alone with this issue .
cursor
keyboard operation_performance
product worked great until it randomly stopped charging .
product
laptop operation_performance
extremely disappointed as this was a gift to my husband .
NULL
laptop general
i bought this chrome book based on the high ratings , however i feel the quality just is n t up to par for the price i paid .
NULL
laptop quality
today , it stopped powering on .
NULL
power_supply operation_performance
i ve been chatting with asus support for the past half hour and they make the sloth from zootopia look speedy .
asus support
support general
so sad to report that after only a few weeks my asus chromebook has a hairline fracture .
asus chromebook
laptop general
the touch screen never seemed to work properly and now i understand why .
touch screen
display operation_performance
this one is pretty , but obviously not sturdy .
NULL
laptop design_features
this was a splurge for myself , which i rarely do , and i m so disappointed that it turned out like this .
NULL
laptop general
this is a great machine in many ways - - and with crouton could run full ubuntu , which made it a great little machine to write code on and deploy to a server .
machine
laptop general
nice screen , nice feel .
screen
display quality
i love the way it looks and feels the only thing i can complain about is the fact that none of these electronics come with printed manuels anymore also dont know anything about the camera only see me .
NULL
laptop design_features
overall this chromebook worked well and was reliable .
chromebook
laptop operation_performance
the wifi card recently died after 14 months .
wifi card
hardware operation_performance
now , my wifi connectivity goes up and down with regularity .
wifi connectivity
ports connectivity
not super confident this asus unit will last half that long .
asus unit
laptop general
it s not worth what i paid for it .
it
laptop general
i will never buy an apple product again .
apple product
laptop general
beautiful machine .
machine
laptop design_features
app game ( simpsons tapped out ) ( i know don t judge ) lags at every moment .
app game
software operation_performance
chromebook is 2 months old and charger stopped working .
charger
power_supply operation_performance
called customer service twice only to learn that i need to return old charger ( i pay $ 15 to return ) .
customer service
support general
there is a buzzing sound that comes from inside of the keyboard .
keyboard
keyboard operation_performance
excellent product , feels like quality all the way around .
product
laptop quality
product keyboard just stopped working after 6 months of use - called asus , and you have to ship it off for a two weeks repair .
keyboard
keyboard operation_performance
the chromebook seems to be working fine now and my daughter does love it .
chromebook
laptop general
this is exactly what i needed in a laptop .
laptop
laptop general
however , the speakers are already starting to crackle , and i haven t even had the thing for a week .
speakers
multimedia_devices operation_performance
i still love the laptop , i m just a bit disappointed by this and i hope it s the only issue i see .
laptop
laptop general
the battery is far below what i expected .
battery
battery quality
this computer seemed very exciting but after having troubles with 3 of them i give up .
computer
laptop general
moreover i m quite upset because it seems amazon will not pay me back the shipping fees , which for me amount to about 100 $ as i live in france .
amazon
shipping general
the track pad has now stopped working .
track pad
keyboard operation_performance
it is my only device with this issue in my home .
device
laptop general
i think it works well except for the wifi which is spotty .
NULL
laptop general
it keeps disconnecting .
NULL
laptop connectivity
in total , it took 4 updates to access the google play store - - completely unacceptable !
google play store
software usability