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Credit Card Chargeback Reason Codes (Visa, Mastercard, Amex, Discover)

A complete, plain-English reference for the active chargeback reason codes a merchant can receive across the four major card networks. Each code includes what it means, the response deadline, and the evidence that typically wins a dispute.

What's in it

64 active reason codes, one row each, with these fields:

Field Meaning
network Visa, Mastercard, American Express, or Discover
code The reason code as it appears on the dispute
title The network's name for the code
plain_english_meaning What the code actually means for the merchant
response_deadline How long the merchant has to respond
key_evidence The evidence that typically supports a response
winnability_label A rough read on how defensible the dispute usually is
source Where the code definition was drawn from

What the data shows

The 64 active codes break down by network as: American Express 23, Visa 20, Mastercard 11, Discover 10. Retired codes are deliberately excluded, so nobody builds a response around a code that no longer exists.

A note on accuracy

The card network makes the final decision on every dispute. This dataset is a reference for understanding and preparing a response, not a guarantee of outcome.

License

Published under CC BY 4.0. Free to use, cite, or redistribute with attribution. Maintained by ChargebackKit (chargebackkit.app/reason-codes).

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