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81f1af61_Measures_Flashcards___Cram_com__ocesses__employees__suppliers_
Cause and effect diagrams
identifies four categories of potential causes of failure.
[]
Performance Measures Flashcards - Cram.com
used to manage and monitor performance in many areas of the organization including financial, customer, internal processes, employees, suppliers.
http://www.cram.com/flashcards/performance-measures-867339
34/1438044271733.81_20150728004431-00222-ip-10-236-191-2_393958000_0.json
81f1af61_Measures_Flashcards___Cram_com__ocesses__employees__suppliers_
4 Categories of Cause and Effect Diagrams
-human factors -methods and design factors -machine related factors -materials and components factors.
[]
Performance Measures Flashcards - Cram.com
used to manage and monitor performance in many areas of the organization including financial, customer, internal processes, employees, suppliers.
http://www.cram.com/flashcards/performance-measures-867339
34/1438044271733.81_20150728004431-00222-ip-10-236-191-2_393958000_0.json
81f1af61_Measures_Flashcards___Cram_com__ocesses__employees__suppliers_
Poka Yoke
involves making the workplace mistake proof.
[]
Performance Measures Flashcards - Cram.com
used to manage and monitor performance in many areas of the organization including financial, customer, internal processes, employees, suppliers.
http://www.cram.com/flashcards/performance-measures-867339
34/1438044271733.81_20150728004431-00222-ip-10-236-191-2_393958000_0.json
81f1af61_Measures_Flashcards___Cram_com__ocesses__employees__suppliers_
Theory of Constraints
methods to maximize operating income when faced with bottleneck operations.
[]
Performance Measures Flashcards - Cram.com
used to manage and monitor performance in many areas of the organization including financial, customer, internal processes, employees, suppliers.
http://www.cram.com/flashcards/performance-measures-867339
34/1438044271733.81_20150728004431-00222-ip-10-236-191-2_393958000_0.json
81f1af61_Measures_Flashcards___Cram_com__ocesses__employees__suppliers_
Bottleneck Resources
any operation where the capacity is less than the demand placed upon it.
[]
Performance Measures Flashcards - Cram.com
used to manage and monitor performance in many areas of the organization including financial, customer, internal processes, employees, suppliers.
http://www.cram.com/flashcards/performance-measures-867339
34/1438044271733.81_20150728004431-00222-ip-10-236-191-2_393958000_0.json
81f1af61_Measures_Flashcards___Cram_com__ocesses__employees__suppliers_
Nonbottleneck Resources
have capacity greater than demand.
[]
Performance Measures Flashcards - Cram.com
used to manage and monitor performance in many areas of the organization including financial, customer, internal processes, employees, suppliers.
http://www.cram.com/flashcards/performance-measures-867339
34/1438044271733.81_20150728004431-00222-ip-10-236-191-2_393958000_0.json
81f1af61_Measures_Flashcards___Cram_com__ocesses__employees__suppliers_
Throughput Contribution
revenues minus the direct materials cost of goods sold.
[]
Performance Measures Flashcards - Cram.com
used to manage and monitor performance in many areas of the organization including financial, customer, internal processes, employees, suppliers.
http://www.cram.com/flashcards/performance-measures-867339
34/1438044271733.81_20150728004431-00222-ip-10-236-191-2_393958000_0.json
81f1af61_Measures_Flashcards___Cram_com__ocesses__employees__suppliers_
Operating Costs
salaries and wages, rental expense, utilities, and depreciation.
[]
Performance Measures Flashcards - Cram.com
used to manage and monitor performance in many areas of the organization including financial, customer, internal processes, employees, suppliers.
http://www.cram.com/flashcards/performance-measures-867339
34/1438044271733.81_20150728004431-00222-ip-10-236-191-2_393958000_0.json
81f1af61_Measures_Flashcards___Cram_com__ocesses__employees__suppliers_
Cost of Quality
based on philosophy that failures have an underlying cause, prevention is cheaper than failures, and cost of quality can be measured.
[]
Performance Measures Flashcards - Cram.com
used to manage and monitor performance in many areas of the organization including financial, customer, internal processes, employees, suppliers.
http://www.cram.com/flashcards/performance-measures-867339
34/1438044271733.81_20150728004431-00222-ip-10-236-191-2_393958000_0.json
81f1af61_Measures_Flashcards___Cram_com__ocesses__employees__suppliers_
4 Components of Cost of Quality
-Prevention Cost -Appraisal Cost -Internal Failure Cost -External Failure Cost
[]
Performance Measures Flashcards - Cram.com
used to manage and monitor performance in many areas of the organization including financial, customer, internal processes, employees, suppliers.
http://www.cram.com/flashcards/performance-measures-867339
34/1438044271733.81_20150728004431-00222-ip-10-236-191-2_393958000_0.json
81f1af61_Measures_Flashcards___Cram_com__ocesses__employees__suppliers_
Prevention Cost
cost of any quality activity designed to help do the job right the first time. Example: Quality Training, Supervision of Prevention activities.
[]
Performance Measures Flashcards - Cram.com
used to manage and monitor performance in many areas of the organization including financial, customer, internal processes, employees, suppliers.
http://www.cram.com/flashcards/performance-measures-867339
34/1438044271733.81_20150728004431-00222-ip-10-236-191-2_393958000_0.json
81f1af61_Measures_Flashcards___Cram_com__ocesses__employees__suppliers_
Appraisal Cost
cost of quality control including testing and inspection. Designed to test deffective products. Example:test and inspection of incoming materials.
[]
Performance Measures Flashcards - Cram.com
used to manage and monitor performance in many areas of the organization including financial, customer, internal processes, employees, suppliers.
http://www.cram.com/flashcards/performance-measures-867339
34/1438044271733.81_20150728004431-00222-ip-10-236-191-2_393958000_0.json
81f1af61_Measures_Flashcards___Cram_com__ocesses__employees__suppliers_
Internal Failure Cost
costs incurred when substandard products are produced but discovered before shipment to the customer. Example:Scrap, Spoilage, Reinspection on reworked products.
[]
Performance Measures Flashcards - Cram.com
used to manage and monitor performance in many areas of the organization including financial, customer, internal processes, employees, suppliers.
http://www.cram.com/flashcards/performance-measures-867339
34/1438044271733.81_20150728004431-00222-ip-10-236-191-2_393958000_0.json
81f1af61_Measures_Flashcards___Cram_com__ocesses__employees__suppliers_
External Failure Cost
cost incurred for products that do not meet requirements of the customer and have reached the customer. Example: Product Recalls
[]
Performance Measures Flashcards - Cram.com
used to manage and monitor performance in many areas of the organization including financial, customer, internal processes, employees, suppliers.
http://www.cram.com/flashcards/performance-measures-867339
34/1438044271733.81_20150728004431-00222-ip-10-236-191-2_393958000_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Consists of all the hardware and software that a firm needs to use in order to achieve its business objectives. [Business Model]
Information Technology
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making, coordinating, and control in an organization. [Business Model]
Information Systems
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Data that has been shaped into a form that is meaningful and useful to human beings. [Business Model]
Information
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Are streams of raw facts representing events occurring in organizations or the physical environment before they have been organized and arranged into a form that people can understand and use. [Business Model]
Data
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Captures or collects raw data from within the organization or from its external environment. [Business Model]
Input
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Converts this raw input into a meaningful form. [Business Model]
Processing
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Transfers the processed information to the people who will use it or to the activities for which it will be used. [Business Model]
Output
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Which is the output that is returned to appropriate members of the organization to help them evaluate or correct the input stage. [Business Model]
Feedback
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
The broader understanding of information systems, which encompasses an understanding of the people and the organizational dimensions of systems as well as the technical dimensions of systems. [Business Model]
Information Systems Literacy
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Focuses primarily on the knowledge of information technology. [Business Model]
Computer Literacy
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Tries to achieve this broader information systems literacy. MIS deals with behavioral issues as well technical issues surrounding the development, use, and impact of IS used by managers and employees. [Business Model]
Management Information Systems
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Logically related tasks and behaviors for accomplishing work. [Business Model]
Business Processes
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Fundamental set of assumptions, values, and ways of doing things, that has been accepted by most of its members. [Business Model]
Culture
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Is the physical equipment used for input, processing, and output activities in an information system. (i.e. computers, storage devices, input/output devices) [Business Model]
Computer Hardware
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Consists of detailed, pre-programmed instructions that control and coordinate the computer hardware components in an information system. [Business Model]
Computer Software
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Consists of the software governing the organization of data on physical storage media. [Business Model]
Data management technology
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Consisting of both physical devices and software, links the various pieces of hardware and transfers data from one physical location to another. [Business Model]
Networking & Telecommunications Technology
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Links two or more computers to share data or resources, such as a printer. [Business Model]
Network
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Is a global network of networks that uses universal standards to connect millions of different networks worldwide. [Business Model]
Internet
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Internal corporate networks based on Internet technology. [Business Model]
Intranet
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Private intranets extended to authorized users outside the organization, as well as firms use such networks to coordinate their activities with other firms for making purchases and performing other organizational work. [Business Model]
Extranets
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format on the Internet. [Business Model]
World Wide Web
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Represents the resources that can be shared throughout the organization. IT infrastructure provides the foundation, or platform, on which the firm can build its specific information systems. [Business Model]
Information Technology Infrastructure
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Refers to the many techniques used to bring about successful change in a business. [Business Model]
Change Management
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Can be defined as the sustained suspension of judgement with an awareness of multiple perspectives and alternatives. [Business Model]
Critical Thinking
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
-Maintaining doubt and suspending judgement. -Being aware of different perspectives. -Testing alternatives and letting experience guide. -Being aware of organizational and personal limitations. [Business Model]
Four Elements of Critical Thinking
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Outsourcing to domestic U.S. firms and offshore outsourcing to low-wage countries. [Business Model]
Outsourcing & Offshoring
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Makes long-range strategic decisions about products and services as well as ensures financial performance of the firm. [Business Model]
Senior Management
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Carries out the programs and plans of senior management. [Business Model]
Middle Management
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Is responsible for monitoring the daily activities of the business. [Business Model]
Operational Management
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Engineers, scientists, or architects, design products or services and create new knowledge for the firm. [Business Model]
Knowledge Workers
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Secretaries or clerks, assist with administrative work at all levels of the firm. [Business Model]
Data Workers
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Actually produce the product and deliver the service. [Business Model]
Production or Service Workers
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
A computerized system that performs and records the daily routine transactions necessary to conduct business, such as a sales order entry, hotel reservations, payroll, employee record keeping, and shipping. [Business Model]
Transaction Processing Systems
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Is a contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions. [Business Model]
Business Intelligence
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
MIS provides middle managers with reports on the organization's current performance. Tis information is used to monitor and control the business and predict future performance. [Business Model]
Management Information Systems (MIS)
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Focuses on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance. [Business Model]
Decision-support systems (DSS)
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Help senior management make these decisions. They address non-routine decisions requiring judgement, evaluation, and insight because there is no agreed-on procedure for arriving at a solution. [Business Model]
Executive support systems (ESS)
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Information that is delivered to senior executives, which uses a web interface to present integrated personalized business content. [Business Model]
Portal
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Information that is displayed on a single screen featuring graphs and charts of key performance indicators for managing a company. [Business Model]
Digital Dashboard
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Are systems that span functional areas, focus on executing & coordinating business processes across the business firm, & include all levels of management. Helps a firm stay flexible & productive. [Business Model]
Enterprise Applications
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Used to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and HR into a single software system. [Business Model]
Enterprise System (aka Enterprise Resource Planning Systems or ERP systems)
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Used to help manage relationships with their suppliers. This system shares pertinent information about orders, inventory levels, and production to suppliers, distributors, and purchasing firms. [Business Model]
Supply Chain Management (SCM) Systems
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
They automate the flow of information across organizational boundaries, such as SCM systems. [Business Model]
Interorganizational System
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Used to help manage relationships with their customers. CRM systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, & service to optimize revenue, customer satisfaction, & customer retention. [Business Model]
Customer Relationship Management (CRM) Systems
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Enable organizations to better manage processes for capturing & applying knowledge and experience in the firm, & make it available wherever & whenever it is needed to improve processes & management decisions. [Business Model]
Knowledge Management Systems (KMS)
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Refers to the use of digital technology and the Internet to execute the major business processes in the enterprise. E-business include activities for internal management of the firm & for coordination with suppliers and other business partners. [Business Model]
E-business
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
A part of e-business that deals with the buying & selling of goods & services over the Internet. Also encompasses activities supporting those market transactions, such as advertising, marketing, customer support, security, delivery, & payment. [Business Model]
E-commerce
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Refers to the application of the Internet and networking technologies to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government. [Business Model]
E-government
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
An integrated audio and visual environment which allows a person to give the appearance of being present at a location other than his or her true physical location. [Business Model]
Telepresence
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Virtual meeting systems, Google apps, MS sharepoint, & Lotus notes. [Business Model]
Internet based collaboration environments
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Is the formal organizational unit responsible for information technology services. [Business Model]
Information Systems Department
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Are highly trained technical specialists who write the software instructions for computers. [Business Model]
Programmers
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Constitute the principle liaisons between the IS groups and the rest of organization. [Business Model]
Systems Analysts
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Are leaders of teams of programmers and analysts, project managers, physical facility managers, telecommunications managers, or database specialists. [Business Model]
IS managers
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Is in charge of IS security for the firm and is responsible for enforcing the firm's IS policy. [Business Model]
Chief Security Officer (CSO)
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Is responsible for ensuring that the company complies with existing data privacy laws. [Business Model]
Chief Privacy Officer (CPO)
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Is responsible for the firm's knowledge management program. Designs programs and systems to find new sources of knowledge or to make better use of existing knowledge in the business processes. [Business Model]
Chief Knowledge Officer (CKO)
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Are representatives of departments outside of the IS group for whom applications are developed. [Business Model]
End Users
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Where system development and operation occur totally at the domestic home base. Used by domestic exporter. [Business Model]
Centralized Systems
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Where development occurs at the home base but operations are handed over to autonomous units in foreign locations. Used by franchiser. [Business Model]
Duplicated Systems
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Where each foreign unit designs its own unique solutions and systems. Used by domestic exporter, multinationals, & franchisers. [Business Model]
Decentralized Systems
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Where system development and operations occur in an integrated and coordinated fashion across all units. Used by multinationals & transnationals. [Business Model]
Networked Systems
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
-Identify processes for change. -Analyze existing processes. -Design the new process. -Implement the new process. -Continuous measurement. [Business Model]
Business Process Management
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
The strategic position of the firm and its strategies are determined not only by competition with its traditional direct competitors but also by four forces in the industry's environment: new market entrants, substitute products, customers, and suppliers. [Business Model]
Competitive Forces Model
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Directly links consumer behavior to distribution and production and supply chains. [Business Model]
Efficient Customer Response System
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
The ability to offer individually tailored products or services using the same production resources as mass production. [Business Model]
Mass Customization
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
The cost of switching from one product or service to a competitor. [Business Model]
Switching Costs
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Highlights specific activities in the business where competitive strategies can best be applied and where IS are most likely to have a strategic impact. [Business Model]
Value Chain Model
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Are most directly related to the production and distribution of the firm's products and services, which create value for the customer. [Business Model]
Primary Activities
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Make the delivery of the primary activities possible and consist of organization infrastructure (administration and management), HR (recruiting, hiring, training), technology (improving products and the production process), and procurement (purchasing input). [Business Model]
Support Activities
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Involves comparing efficiency and effectiveness of your business processes against strict standards and then measuring performance against those standards. [Business Model]
Benchmarking
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Are usually identified by consulting companies, research organizations, government agencies, and industry associations as the most successful solutions or problem-solving methods for consistently and effectively achieving a business objective. [Business Model]
Best Practices
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
A collection of independent firms that use IT to coordinate their value chains to produce a product or service for a market collectively. [Business Model]
Value Web
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Is an activity for which a firm is a world-class leader. [Business Model]
Core Competency
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Similar to traditional economics where the economics of factories or agriculture experience diminishing returns in the production process. The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional outputs. [Bus...
Network Economics
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Uses networks to link people, assets, and ideas, enabling it to ally with other companies to create and distribute products and services without being limited by traditional organizational boundaries or physical locations. [Business Model]
Virtual Company
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Are substitute products that perform as well or better than anything currently produced. (i.e. apple replacing a portable CD player) [Business Model]
Disruptive Technologies
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Strategy is characterized by heavy centralization of corporate activities in the home country of origin. Production, finance/accounting, sales/marketing, HR, and strategic management are set up to optimize resources in the home country. [Business Model]
Domestic Exporter
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
A strategy that concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries. [Business Model]
Multinational Strategy
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Have a product created, designed, financed, and initially produced in the home country but rely heavily on foreign personnel for further production, marketing and HR. [Business Model]
Franchisers
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Nearly all the value-adding activities are managed from a global perspective without reference to national borders, optimizing sources of supply and demand wherever they appear and taking advantage of local competitive advantages. [Business Model]
Transnational Strategy
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Can be defined from both producer and customer perspectives. For producers, quality signifies conformance to specifications or the absence of variation from those specifications. Customers are concerned with quality, durability, safety, ease of use, and installation. In addition, customers are concerned with quality of...
Quality
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Makes quality the responsibility of all people and functions within an organization. All employees are expected to contribute to the overall improvement of quality. [Business Model]
Total Quality Management
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Is a specific measure of quality, representing 3.4 defects per million opportunities. [Business Model]
Six Sgima
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json
86541ad7_U_Laudon_Flashcards___Cram_com__Business_Model
Refers to the total elapsed time from the beginning of a process to its end. [Business Model]
Cycle Time
[]
ISYS 363 ch 1-4 SFSU Laudon Flashcards - Cram.com
Business Model
http://www.cram.com/flashcards/isys-363-ch-1-4-sfsu-laudon-2413251
34/1438043058631.99_20150728002418-00274-ip-10-236-191-2_378484451_0.json