answer_text stringclasses 3
values | user_question stringclasses 3
values | evidence_spans listlengths 1 1 | disruption_type stringclasses 3
values | source_document dict | applicable_action stringclasses 3
values |
|---|---|---|---|---|---|
You may choose either a full refund to the original form of payment or one free transfer to another sailing within 90 days, subject to seat availability. | My sailing was cancelled by the operator. Can I get a refund or move to another departure? | [
{
"exact_quote": "Cancellation and refunds: If we cancel a sailing, you may choose a full refund to the original form of payment or one free transfer to another sailing within 90 days, subject to seat availability.",
"source_locator": "Cancellation and refunds"
}
] | Operator cancellation | {
"document_text": "Cancellation and refunds: If we cancel a sailing, you may choose a full refund to the original form of payment or one free transfer to another sailing within 90 days, subject to seat availability.",
"page_title": "Sailing disruption and refund rules",
"provider_name": "North Quay Ferries",
"... | Request a full refund to the original payment method or one free transfer within 90 days, subject to seat availability. |
Contact the airport service desk. Alderwing Air will rebook you on the next available flight to the destination printed on your ticket at no additional fare. The rule does not cover hotel or meal costs. | A delay to my Alderwing Air flight made me miss a connection on the same booking. What assistance can I request, and are hotel or meal costs covered? | [
{
"exact_quote": "Missed connections: If a delay to a flight operated by Alderwing Air causes you to miss a connecting flight on the same booking, contact the airport service desk. We will rebook you on the next available flight to the destination printed on your ticket at no additional fare. This rule does not... | Missed connection caused by a flight delay | {
"document_text": "Missed connections: If a delay to a flight operated by Alderwing Air causes you to miss a connecting flight on the same booking, contact the airport service desk. We will rebook you on the next available flight to the destination printed on your ticket at no additional fare. This rule does not cov... | Contact the airport service desk for rebooking on the next available flight to the ticketed destination at no additional fare; hotel and meal costs are not covered by this rule. |
You may claim 50% of the single fare paid for the affected journey through the disruption form within 14 days of arrival. Your ticket remains valid for a connecting service shown on the same booking. | My train arrived 72 minutes late. What can I claim, and does my ticket still cover the connecting service on my booking? | [
{
"exact_quote": "Arrival delays: If your train reaches its destination at least 60 minutes after the scheduled arrival time, you may claim 50% of the single fare paid for the affected journey. Submit the claim through the disruption form within 14 days of arrival. Your ticket remains valid for any connecting s... | Arrival delay | {
"document_text": "Arrival delays: If your train reaches its destination at least 60 minutes after the scheduled arrival time, you may claim 50% of the single fare paid for the affected journey. Submit the claim through the disruption form within 14 days of arrival. Your ticket remains valid for any connecting servi... | Submit a claim for 50% of the affected journey's single fare through the disruption form within 14 days of arrival; retain the ticket for any connecting service shown on the same booking. |
Travel Itinerary Disruption and Rebooking Evidence Retrieval Benchmark
This benchmark covers cancellations, delays, and other travel itinerary disruptions, pairing travel provider web notices and ticket rules with questions, answers, and source information. Its examples focus on finding the rebooking, refund, or follow-up guidance that applies to a specific disruption scenario, enabling evaluation of evidence retrieval and answer grounding. Source documents and evidence spans support retrieval verification and retrieval-augmented generation testing.
Technical Specifications
| Field | Type | Description |
|---|---|---|
| answer_text | string | A concise answer grounded in the source document and tailored to the question. |
| user_question | string | A question requesting evidence-based guidance for a travel disruption scenario. |
| evidence_spans | array | Exact passages and source locations that support the answer. |
| disruption_type | string | The disruption addressed by the question or source, such as a cancellation, delay, or other itinerary disruption. |
| source_document | object | The original travel provider webpage or ticket rule text, together with identifying source metadata. |
| applicable_action | string | The rebooking, refund, or other follow-up action supported by the source. |
Compliance Statement
| Authorization Type | CC-BY-NC-SA 4.0 (Attribution–NonCommercial–ShareAlike) |
| Commercial Use | Requires exclusive subscription or authorization contract (monthly or per-invocation charging) |
| Privacy and Anonymization | No PII, no real company names, simulated scenarios follow industry standards |
| Compliance System | Compliant with China's Data Security Law / EU GDPR / supports enterprise data access logs |
Source & Contact
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