Datasets:
date_received timestamp[us, tz=UTC] | product large_string | sub_product large_string | issue large_string | sub_issue large_string | consumer_complaint_narrative large_string | company_public_response large_string | company large_string | state large_string | zip_code large_string | tags large_string | submitted_via large_string | date_sent_to_company timestamp[us, tz=UTC] | company_response_to_consumer large_string | timely_response large_string | complaint_id large_string |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
2025-01-26T00:45:30 | Student loan | Federal student loan servicing | Struggling to repay your loan | Problem with forgiveness, cancellation, or discharge | null | null | MOHELA | TX | 78245 | null | Web | 2025-04-07T20:22:13 | Closed with explanation | No | 11730798 |
2025-01-30T23:34:53 | Student loan | Federal student loan servicing | Dealing with your lender or servicer | Received bad information about your loan | I submitted a PSLF reconsideration/buyback request on XX/XX/XXXX. At that time, I was told to expect approximately 45 days of processing time before receiving a buyback offer. Since that time, I have contacted MOHELA/Federal Student Aid on multiple occasions and have received inconsistent or incomplete information rega... | null | MOHELA | MN | 55423 | null | Web | 2025-04-07T17:17:16 | Closed with explanation | No | 11846619 |
2025-02-01T15:47:57 | Student loan | Federal student loan servicing | Dealing with your lender or servicer | Trouble with how payments are being handled | null | null | MOHELA | NH | 03062 | null | Web | 2025-04-10T16:08:01 | Closed with explanation | No | 11890748 |
2025-02-01T17:28:18 | Student loan | Federal student loan servicing | Struggling to repay your loan | Problem with forgiveness, cancellation, or discharge | Subject : PSLF Processing Issues and Payment Count Discrepancies Dear Consumer Financial Protection Bureau, I am writing to formally express my concerns regarding the handling of my Public Service Loan Forgiveness ( PSLF ) application by MOHELA. I have been a PSLF applicant for several years and have encountered multip... | null | MOHELA | NY | 11375 | null | Web | 2025-04-10T16:08:36 | Closed with explanation | No | 11889115 |
2025-03-23T12:17:45 | Student loan | Federal student loan servicing | Dealing with your lender or servicer | Received bad information about your loan | I was placed in processing forbearance by XXXX on XX/XX/year> to be switched from XXXX to XXXX. I have a letter from XXXX stating I am in processing forbearance starting XXXX that accounts for XXXX credit. However XXXX does not count these months as XXXX eligible. | null | MOHELA | CT | 060XX | null | Web | 2025-04-07T15:15:04 | Closed with explanation | No | 12661903 |
2025-04-07T21:53:35 | Student loan | Federal student loan servicing | Dealing with your lender or servicer | Received bad information about your loan | Type of Issue : Loan balance dispute Loan Servicer : MOHELA I am formally disputing a student loan balance that MOHELA claims I owe, even though the debt was fully paid in XXXX when my loans were still serviced by XXXX. I provided MOHELA with bank documentation and a letter formally requesting an investigation, valida... | null | MOHELA | MI | 48307 | null | Web | 2025-04-07T22:04:49 | Closed with explanation | No | 12868665 |
2025-04-08T00:49:14 | Student loan | Federal student loan servicing | Incorrect information on your report | Account information incorrect | null | null | MOHELA | NC | 27377 | null | Web | 2025-04-08T01:07:07 | Closed with explanation | No | 12850351 |
2025-04-13T03:57:10 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Account status incorrect | Mohela reported to XXXX, XXXX, and XXXX that all of my student loan accounts were delinquent on XX/XX/XXXX. My accounts are supposed to be in forbearance since XX/XX/XXXX. | null | MOHELA | NC | 28412 | null | Web | 2025-04-13T04:17:25 | Closed with explanation | No | 12962349 |
2025-04-13T23:40:11 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Account status incorrect | null | null | MOHELA | NY | 10801 | null | Web | 2025-04-14T00:00:36 | Closed with explanation | No | 12962912 |
2025-04-13T22:18:56 | Student loan | Federal student loan servicing | Struggling to repay your loan | Problem with your payment plan | null | null | MOHELA | VA | 22030 | null | Web | 2025-04-13T22:31:23 | Closed with explanation | No | 12966383 |
2025-04-15T23:18:35 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Account status incorrect | am writing to file a complaint against Mohela for their failure to report accurately to the credit bureaus i have submitted a multitude of info regarding my school, service verification, and income driven repayment. but none of this is reflected on their records, more recently they reported it 120 day late without suff... | null | MOHELA | LA | 71106 | Servicemember | Web | 2025-04-15T23:30:55 | Closed with explanation | No | 12994580 |
2025-05-06T13:42:38 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Information is missing that should be on the report | MOHELA has frequent errors handling basic administrative tasks like calculating my monthly payments, billings, and processing paperwork when the Biden administration resumed loan repayments that year these mistakes have turned costly for me and the MOHELA failed to fix these problems. MOHELA has been reporting duplicat... | null | MOHELA | OH | 43229 | null | Web | 2025-05-06T13:55:48 | Closed with explanation | No | 13368261 |
2025-05-10T21:33:34 | Credit reporting or other personal consumer reports | Credit reporting | Problem with a company's investigation into an existing problem | Investigation took more than 30 days | I am submitting this complaint because I have made multiple attempts to contact my loan servicer regarding the status of my student loans, and I have not received a satisfactory resolution. Despite my repeated outreach, my account is still showing as past due, which is inaccurate and unacceptable.
I have consistent... | null | MOHELA | MD | 20707 | null | Web | 2025-05-10T21:45:05 | Closed with explanation | No | 13444069 |
2025-05-11T21:41:37 | Student loan | Federal student loan servicing | Dealing with your lender or servicer | Received bad information about your loan | On XX/XX/year> I submitted an Income-Driven Payment ( IDR ) plan request ( Attachment A ) to MOHELA to switch from the Saving on a Valuable Education ( SAVE ) plan to the only other IDR plan that currently qualifies for Public Service Loan Forgiveness ( PSLF ) credit ; the Income-Based Repayment - or IBR - plan ( XXXX ... | null | MOHELA | OR | 97223 | null | Web | 2025-05-11T21:46:43 | Closed with explanation | No | 13451860 |
2025-05-14T18:58:04 | Student loan | Federal student loan servicing | Improper use of your report | Reporting company used your report improperly | Subject : Urgent Dispute Request Regarding Credit Reporting Dear XXXX Customer Support, I hope this message finds you well. I am reaching out to formally dispute and report a recent issue that has significantly impacted my credit.
I was not made aware of any outstanding balance or issue with my account. I received no... | null | MOHELA | TX | 78249 | null | Web | 2025-05-22T16:41:45 | Closed with explanation | No | 13499592 |
2025-05-20T14:08:35 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Account status incorrect | null | null | MOHELA | PA | 18011 | null | Web | 2025-05-20T15:15:02 | Closed with explanation | No | 13604612 |
2025-05-21T05:18:29 | Student loan | Federal student loan servicing | Incorrect information on your report | Account status incorrect | null | null | MOHELA | TX | 75081 | null | Web | 2025-05-21T05:24:46 | Closed with explanation | No | 13645155 |
2025-05-21T14:02:16 | Student loan | Federal student loan servicing | Credit monitoring or identity theft protection services | Billing dispute for services | I graduated in XX/XX/year> and believed I was still within the standard 6 month grace period when my loan entered repayment in XXXX. I was working as a travel nurse in another state at the time, and my email on file with MOHELA was incorrect, so I did not receive notices about repayment resuming. I became aware of the ... | null | MOHELA | MI | 48185 | null | Web | 2025-05-21T14:22:51 | Closed with explanation | No | 13611957 |
2025-05-21T23:43:41 | Student loan | Federal student loan servicing | Problem with a company's investigation into an existing problem | Difficulty submitting a dispute or getting information about a dispute over the phone | MOHELA reported to both XXXX and XXXX credit bureaus that I had not made any payments as of XX/XX/year>. What they failed to mention is that they never sent my father ( who is the co-signer ) or me any additional statements as of XX/XX/year>. I had applied for student loan forgiveness a few months before and I believe... | null | MOHELA | NJ | 08012 | null | Web | 2025-05-22T00:13:09 | Closed with explanation | No | 13631289 |
2025-05-21T23:22:20 | Credit reporting or other personal consumer reports | Credit reporting | Problem with a company's investigation into an existing problem | Investigation took more than 30 days | null | null | MOHELA | MD | 20707 | null | Web | 2025-05-21T23:31:13 | Closed with explanation | No | 13632942 |
2025-07-28T17:54:09 | Mortgage | Conventional home mortgage | Closing on a mortgage | Delays with the closing process | I am working with aright step banking, and was pre- approved for a loan of XXXX in XXXX. I did secure a condo and paid the XXXX deposit of {$1500.00} on XX/XX/25. I was then instructed to pay for an appraisal of {$520.00} on XX/XX/XXXX. I also had to pay for an inspection of {$460.00} on XXXX XXXX. Due to the appraisal... | Company disputes the facts presented in the complaint | Right Step Mortgage LLC | CT | 06514 | null | Web | 2026-05-06T16:17:42 | Closed with monetary relief | Yes | 21891181 |
2025-08-02T15:31:39 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Account information incorrect | null | null | MOHELA | IL | 60473 | null | Web | 2025-08-02T15:38:04 | Closed with explanation | No | 15024724 |
2025-08-12T04:08:55 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Old information reappears or never goes away | null | null | MOHELA | NC | 27377 | null | Web | 2025-09-04T13:22:08 | Closed with explanation | No | 15239402 |
2025-08-14T18:27:08 | Debt collection | I do not know | Took or threatened to take negative or legal action | Threatened or suggested your credit would be damaged | null | null | MOHELA | TX | 77016 | null | Web | 2025-08-14T18:33:11 | Closed with explanation | No | 15289701 |
2025-08-20T23:13:30 | Debt collection | Other debt | False statements or representation | Attempted to collect wrong amount | XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Alabama, XXXX XX/XX/year> Via Certified Mail Return Receipt Requested Mainstreet Loan XXXX XXXX XXXX XXXX XXXX XXXX, AL, XXXX Re : Debt Validation Request/ Formal Dispute Account Number : [ Insert Account Number ] To Whom It May Concern : This letter is a formal demand for ... | Company believes it acted appropriately as authorized by contract or law | MAINSTREET LOAN COMPANY IN | AL | 36507 | null | Web | 2026-05-06T14:33:48 | Closed with explanation | Yes | 21891499 |
2025-09-03T14:29:50 | Debt collection | I do not know | False statements or representation | Attempted to collect wrong amount | XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> Mainstreet Loan Company XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Re : Debt Validation Request Account No. XXXX To Whom It May Concern : This letter serves as a formal request for debt validation under the ... | Company believes it acted appropriately as authorized by contract or law | MAINSTREET LOAN COMPANY IN | AL | 36507 | null | Web | 2026-05-06T14:29:59 | Closed with explanation | Yes | 21891825 |
2025-09-03T17:12:58 | Student loan | Federal student loan servicing | Dealing with your lender or servicer | Don't agree with the fees charged | Last year during forbearance there was 0 % interest accruing on all my loans with Mohela. Regardless, I continued to make payments to my loans. In XXXX of XXXX, I log in to make a {$500.00} payment ( see attachments ) and on a subsequent log in later that month, I see an increase in my balance. Again, up to this point,... | null | MOHELA | FL | 349XX | null | Web | 2025-09-03T17:24:37 | Closed with explanation | No | 15698446 |
2025-09-17T15:42:41 | Mortgage | Conventional home mortgage | Applying for a mortgage or refinancing an existing mortgage | Application denials | null | null | Mortgage Corp. of the East - III | MA | 021XX | null | Web | 2026-06-29T19:05:34 | Closed with explanation | Yes | 21891985 |
2025-10-16T12:43:13 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Account status incorrect | null | null | MOHELA | SC | 29680 | Servicemember | Phone | 2025-10-16T13:00:47 | Closed with explanation | Yes | 16633855 |
2025-10-17T14:11:54 | Payday loan, title loan, personal loan, or advance loan | Payday loan | Can't stop withdrawals from your bank account | null | null | null | Good News Group, LLC d/b/a Savvy Loans | TX | 75116 | null | Web | 2026-04-30T16:21:09 | Closed with explanation | Yes | 17933164 |
2025-10-17T17:14:31 | Debt collection | Other debt | Attempts to collect debt not owed | Debt is not yours | On XX/XX/year>, a home warranty policy was set up through a phone conversation with my daughter ( XXXX XXXX ), not with me ( XXXX XXXX ). She was not authorized to make any financial or contractual decisions on my behalf. I did not sign, agree to, or authorize this policy in any way.
I called the company within the 3... | Company believes complaint relates to a discontinued policy or procedure | MEPCO FINANCE CORPORATION | IL | 61265 | null | Web | 2026-05-06T13:49:13 | Closed with explanation | Yes | 21930759 |
2025-11-06T17:20:36 | Credit card | General-purpose credit card or charge card | Fees or interest | Charged too much interest | Credit card issuer : Imprint ( XXXX XXXX XXXX and XXXX XXXX XXXX, formerly XXXX XXXX ) I am filing this complaint due to an improper interest charge and lack of resolution following the migration of my XXXX XXXX XXXX credit card account from XXXX XXXX to Imprint.
I originally had a XXXXXXXX XXXX XXXXXXXX XXXX credi... | null | Imprint Payments, Inc. | IL | 60611 | null | Web | 2026-05-06T20:35:28 | Closed with explanation | Yes | 21948206 |
2025-11-11T23:52:48 | Credit card | Store credit card | Fees or interest | Unexpected increase in interest rate | I made a purchase for {$3600.00} with XXXX XXXX on XX/XX/year>. I was offered 12 month with no interest if I applied for a credit card. I did that and got a card with XXXX. Then XXXX XXXX XXXX switched from Synchrony to Imprint, which meant that 1 ) I'm now being charged 33 % interest 2 ) I now longer have access to an... | null | Imprint Payments, Inc. | TX | 770XX | null | Web | 2026-05-06T20:35:29 | Closed with explanation | Yes | 21948207 |
2025-11-12T13:54:12 | Credit card | Store credit card | Fees or interest | Problem with fees | On XX/XX/XXXX I made a timely payment to my XXXX XXXX XXXX credit card but was charged an interest payment of {$.00} on XX/XX/XXXX. I called Imprint and informed them that I was wrongly charged interest. They removed the payment. On XX/XX/XXXX I made another timely payment to pay down my credit card and again I was ch... | null | Imprint Payments, Inc. | CT | 06880 | null | Web | 2026-05-06T20:35:27 | Closed with explanation | Yes | 21948208 |
2025-11-07T20:41:12 | Credit reporting or other personal consumer reports | Credit reporting | Improper use of your report | Credit inquiries on your report that you don't recognize | null | null | Elective Group USA Inc. | FL | 33060 | null | Web | 2026-04-22T20:31:05 | Closed with explanation | Yes | 18157315 |
2025-11-10T13:51:21 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Account status incorrect | My original complaint against Mohela, complaint id : XXXX filed XX/XX/year> Billing was incorrectly coming to me...
End result is that I received a check from the federal Government for {$31000.00} And Mohela reported me as delinquent on an account that is not mine.
Your office reported to me that the company, Mohela... | null | MOHELA | MA | 01970 | Older American | Web | 2025-11-10T14:24:45 | Closed with explanation | No | 17148336 |
2025-11-20T00:01:48 | Mortgage | Other type of mortgage | Trouble during payment process | Payment process | My loan servicer ( TexStar Escrow ) has committed multiple servicing violations under RESPA ( XXXX CFR XXXX ). I consistently made my payments, but the servicer began rejecting my online payments without warning, even though they had accepted online payments for years. No written notice, explanation, or contractual bas... | null | TexStar Escrow, LLC | NM | 880XX | null | Web | 2026-05-06T15:12:51 | Closed with monetary relief | Yes | 18718599 |
2025-11-21T21:00:03 | Credit card | General-purpose credit card or charge card | Closing your account | Can't close your account | Opened the XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX is issued by XXXX XXXX XXXX, pursuant to a license from XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX is powered by Imprint Payments, Inc - [ Imprint ] - in XX/XX/XXXX.
Theyve charged Annual Fee in XX/XX/XXXX.
Next Annual Fee ... | null | Imprint Payments, Inc. | FL | 33009 | null | Web | 2026-05-06T20:35:26 | Closed with explanation | Yes | 17873902 |
2025-11-16T20:13:05 | Credit card | General-purpose credit card or charge card | Problem with a purchase shown on your statement | Credit card company isn't resolving a dispute about a purchase on your statement | null | null | Imprint Payments, Inc. | MA | 01719 | null | Web | 2026-05-06T20:35:26 | Untimely response | No | 17873896 |
2025-11-17T20:29:32 | Credit card | General-purpose credit card or charge card | Fees or interest | Unexpected increase in interest rate | I opened a XXXXXXXX XXXX XXXXXXXX XXXX credit card with XXXX XXXX in XX/XX/XXXX and intentionally selected a XXXX 0 % promotional financing plan for my purchase. This promotional plan was approved and active at the time the account was transferred from XXXX to Imprint Payments.
Upon transfer, Imprint unilaterally as... | null | Imprint Payments, Inc. | NV | 89131 | null | Web | 2026-05-06T20:35:28 | Untimely response | No | 17873897 |
2025-11-28T16:29:03 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Information belongs to someone else | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Experian Information Solutions Inc. | FL | 33035 | null | Web | 2025-11-28T16:29:24 | Closed with explanation | Yes | 17578300 |
2025-11-28T16:29:03 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Information belongs to someone else | null | null | EQUIFAX, INC. | FL | 33035 | null | Web | 2025-11-28T16:29:24 | Closed with non-monetary relief | Yes | 17578299 |
2025-11-28T16:19:14 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Information belongs to someone else | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | TRANSUNION INTERMEDIATE HOLDINGS, INC. | FL | 33035 | null | Web | 2025-11-28T16:29:27 | Closed with non-monetary relief | Yes | 17575947 |
2025-11-23T04:01:03 | Credit card | General-purpose credit card or charge card | Closing your account | Company closed your account | I am filing a complaint against XXXX XXXX XXXX ( issuer ) and Imprint Payments , Inc. ( servicer ) regarding the XXXX XXXX Signature Credit Card XXXX
I applied in early XX/XX/XXXX and provided all requested documents : Texas XXXX XXXXcompliant driver license with federal compliance star ( issued XX/XX/XXXX, expires ... | null | Imprint Payments, Inc. | TX | 75013 | null | Web | 2026-05-06T20:35:30 | Closed with explanation | Yes | 21948209 |
2025-11-23T18:27:42 | Credit card | General-purpose credit card or charge card | Problem with a purchase shown on your statement | Credit card company isn't resolving a dispute about a purchase on your statement | I have a XXXX and XXXX visa signature card that was recently issued during a change over from XXXXXXXX XXXX to Imprint as the card issuer. I received the primary card holder card in the mail. The secondary card holder card never arrived. I never activated either of the two cards.
Sometime after the changeover, I logge... | null | Imprint Payments, Inc. | CA | 94550 | null | Web | 2026-05-06T20:35:25 | Closed with explanation | Yes | 17873903 |
2025-11-26T02:06:09 | Credit card | General-purpose credit card or charge card | Problem with a purchase shown on your statement | Card was charged for something you did not purchase with the card | Online applied Imprint credit card XX/XX/XXXX but I never received a physical card, I never activated or used the account. I thought it was a scam I called told the represetative I don't want the card. Imprint went ahead charged their {$99.00} fee and reported delinquency without notice. I called them again told them I... | null | Imprint Payments, Inc. | CA | 945XX | Older American | Web | 2026-05-06T20:47:00 | Closed with monetary relief | Yes | 17973088 |
2025-12-01T16:53:18 | Credit card | Store credit card | Fees or interest | Charged too much interest | In approximately XX/XX/XXXX, I opened a XXXXXXXX XXXX XXXXXXXX credit card through XXXX Bank to finance a furniture purchase under a XXXX percent interest, XXXX promotional plan. I set up an automatic payment of XXXX XXXX per month, which was always higher than the minimum required. I made every payment on time for th... | null | Imprint Payments, Inc. | NY | 10036 | null | Web | 2026-05-06T20:47:02 | Untimely response | No | 21948568 |
2025-12-05T18:04:45 | Credit card | Store credit card | Problem when making payments | Problem during payment process | I made a furniture purchase from XXXXXXXX XXXX XXXXXXXX in XXXX XXXX, delivered in the fall. Interest free financing for a year applying for their credit card ( and maybe it was even two years, but I planned to pay off in a year ). Paying this off monthly, no problem. XXXX XXXX XXXX then changed to a new credit card an... | null | Imprint Payments, Inc. | FL | 342XX | Older American | Web | 2026-05-06T20:47:00 | Closed with explanation | Yes | 17777172 |
2025-12-08T21:20:18 | Credit card | Store credit card | Fees or interest | Problem with fees | XXXX XXXX XXXX previously issued their credit card through XXXX XXXX, had that card for over XXXX, never once had to call in for any issues, setup auto pay and never had a issue. For some reason XXXXXXXX XXXX XXXXXXXX decided to switch to Imprint, have had consistent problems since the switch. Right at the beginning th... | null | Imprint Payments, Inc. | VA | 22043 | null | Web | 2026-05-06T20:47:04 | Closed with explanation | Yes | 17847148 |
2025-12-09T22:20:44 | Vehicle loan or lease | Lease | Repossession | Company explaining amount owed | Issue : Unauthorized electronic withdrawal / ACH debit Predatory billing practices Refusal to issue refund Complaint : XXXX XXXX XXXX withdrew money from my bank account even though autopay was turned off months ago.
I spoke with the company today and they admitted the following : 1. They monitor my bank account and w... | Company believes complaint relates to a discontinued policy or procedure | MEPCO FINANCE CORPORATION | TX | 77386 | null | Web | 2026-05-06T13:47:57 | Closed with explanation | Yes | 17900725 |
2025-12-09T21:19:45 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Account information incorrect | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Nationwide Capital Services, LLC | TX | 75126 | null | Web | 2026-04-29T15:28:06 | Closed with explanation | Yes | 17898607 |
2025-12-10T10:03:05 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | Foreclosure | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | WSFS FINANCIAL CORPORATION | NY | 11208 | Older American | Referral | 2026-04-30T12:43:03 | Closed with explanation | Yes | 17933889 |
2025-12-17T19:11:27 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Information belongs to someone else | null | null | JPMORGAN CHASE & CO. | FL | 33065 | null | Web | 2026-02-04T18:39:53 | null | Yes | 18117664 |
2025-12-11T15:50:48 | Debt collection | I do not know | Communication tactics | Frequent or repeated calls | null | null | RAB, INC. | TX | 78130 | null | Web | 2026-02-03T17:31:24 | null | Yes | 17956994 |
2025-12-12T14:40:33 | Credit card | General-purpose credit card or charge card | Fees or interest | Problem with fees | This issue started when XXXXXXXX XXXX XXXXXXXX transferred from the previous credit card company to the current company Imprint. In the first statement that Imprint issued on XX/XX/XXXX, which was for the statement period from XX/XX/XXXX - XX/XX/XXXX, they charged interest of 31.24 % to the purchase that was made on XX... | null | Imprint Payments, Inc. | PA | 19146 | null | Web | 2026-05-06T20:47:05 | Closed with explanation | Yes | 17988665 |
2025-12-15T02:12:44 | Debt collection | Credit card debt | False statements or representation | Attempted to collect wrong amount | I never received a hard-copy ( paper ) statement for my account. At no time was a mailed paper statement provided showing the balance, due dates, or itemization of charges. Because no paper statement was sent, I was unable to properly review or verify the account details.
In addition, Imprint charged late fees to my a... | null | Imprint Payments, Inc. | TX | 782XX | null | Web | 2026-05-06T20:47:07 | Closed with explanation | Yes | 18031345 |
2025-12-15T23:12:27 | Credit card | Store credit card | Fees or interest | Unexpected increase in interest rate | Opened a XXXX XXXX XXXX credit card for store purchase with 0 % APR for 24 months which was run by XXXX. XXXX XXXX XXXX transferred cards to Imprint - Imprint is not honoring 0 % APR and immediately changed APR to 33.49 % and subsequently charged me 2 late fee payments of {$110.00} and {$110.00}, as well as late char... | null | Imprint Payments, Inc. | CO | 80120 | null | Web | 2026-05-06T20:53:37 | Closed with explanation | Yes | 18058605 |
2025-12-15T22:14:32 | Credit card | Store credit card | Fees or interest | Charged too much interest | XXXX XXXX XXXX moved their credit card provider from Synchrony to XXXX during the last couple of months. During this time I was charged interest on my account twice. When I opened the account I did so with the special XXXX percent interest free for XXXX years deal due to the amount of my purchases. I have automatic pay... | null | Imprint Payments, Inc. | WA | 98662 | null | Web | 2026-05-06T20:47:02 | Untimely response | No | 18057405 |
2025-12-16T18:50:19 | Credit card | Store credit card | Advertising and marketing, including promotional offers | Didn't receive advertised or promotional terms | I am disputing the deferred interest and penalties applied to my XXXXXXXX XXXX XXXXXXXX account following its transfer from XXXX XXXX to Imprint.
I was enrolled in a zero-APR promotional plan with autopay and had a consistent on-time payment history. I did not receive adequate notice of the account transfer, and aut... | null | Imprint Payments, Inc. | CA | 92831 | null | Web | 2026-05-06T20:53:43 | Untimely response | No | 18082719 |
2025-12-15T00:35:02 | Mortgage | Conventional home mortgage | Struggling to pay mortgage | Foreclosure | null | null | SELECT PORTFOLIO SERVICING, INC. | CA | 91765 | null | Web | 2026-04-29T13:30:56 | Closed with explanation | Yes | 18030695 |
2025-12-17T01:02:07 | Credit card | General-purpose credit card or charge card | Advertising and marketing, including promotional offers | Confusing or misleading advertising about the credit card | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | SYNCHRONY FINANCIAL | IL | 60510 | null | Web | 2026-04-28T17:20:31 | Closed with explanation | Yes | 18095123 |
2025-12-17T15:20:20 | Student loan | Private student loan | Problem with a company's investigation into an existing problem | Problem with personal statement of dispute | null | Company believes it acted appropriately as authorized by contract or law | MOHELA | AZ | 85201 | null | Web | 2026-04-30T15:09:12 | Closed with explanation | Yes | 18109486 |
2025-12-18T19:15:12 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Account status incorrect | null | null | EQUIFAX, INC. | MI | 48336 | null | Web | 2026-05-14T17:58:41 | Closed with explanation | Yes | 18150741 |
2025-12-24T08:59:01 | Payday loan, title loan, personal loan, or advance loan | Payday loan | Received a loan you didn't apply for | null | The name and address of company are XXXX loans. XXXX XXXXXXXX XXXX. XXXX. Va XXXX. They are stating that in XXXX, I took out a loan for XXXX via the internet. Ive asked and pleaded with these people to validate this. They told me they couldnt cause it was done over the internet. Ive had so many issues with my credit. I... | null | Opportunity Financial, LLC | PA | 19446 | null | Web | 2026-05-06T12:48:27 | Closed with explanation | Yes | 18270764 |
2025-12-19T17:58:35 | Credit card | Store credit card | Fees or interest | Problem with fees | Hello, I opened a credit card with XXXX XXXX XXXX when they were with XXXX. Then they merged with imprint. I was never notified. It says I got my new card but I have not received anything. I finally found out after receiving a late fee. I was flabbergasted because I have not missed a payment up to the merger. I had aut... | null | Imprint Payments, Inc. | MD | 21037 | null | Web | 2026-05-06T20:53:39 | Closed with explanation | Yes | 18177936 |
2025-12-19T16:29:41 | Credit card | Store credit card | Fees or interest | Unexpected increase in interest rate | null | null | Imprint Payments, Inc. | GA | 30345 | null | Web | 2026-05-06T20:53:46 | Untimely response | No | 18175405 |
2025-12-27T16:19:26 | Credit card | Store credit card | Advertising and marketing, including promotional offers | Confusing or misleading advertising about the credit card | null | null | Imprint Payments, Inc. | PA | 17011 | null | Web | 2026-05-06T20:53:39 | Untimely response | No | 18318771 |
2025-12-21T21:20:56 | Credit card | Store credit card | Other features, terms, or problems | Other problem | Unfair Dual Promotional Financing Revocation - XXXX Support Ticket # XXXX I have a store-branded XXXX XXXX XXXX credit card issued by XXXX that included two promotional financing agreements : a 24-month 0 % promotional APR and a 12-month 0 % promotional APR.
A payment due on the XXXX of XXXX was made on the XXXX of ... | null | Imprint Payments, Inc. | OH | 44514 | null | Web | 2026-05-06T20:53:45 | Untimely response | No | 18208292 |
2025-12-24T14:45:14 | Credit card | Store credit card | Fees or interest | Problem with fees | My 24 month no interest XXXXXXXX XXXX XXXXXXXX card was changed from XXXX to Imprint. When Imprint on boarded my card I was charged interest and LATE FEES. All this while I have the card on autopay and 24 months NO Interest. After calling 5 times, an agent finally reversed the fees and interest as it was an error. Howe... | null | Imprint Payments, Inc. | NJ | 076XX | null | Web | 2026-05-06T20:53:38 | Untimely response | No | 18272824 |
2025-12-27T20:17:13 | Credit card | Store credit card | Fees or interest | Charged too much interest | I received my latest statement for the period of XX/XX/2025 to XX/XX/2025 which had an ending balance of {$6000.00} and an interest charge of {$230.00}. My previous statement from XX/XX/2025 to XX/XX/2025 had an ending balance of {$10000.00} and an interest charge of {$240.00}. My variable APR is 30.49 %.
The signifi... | null | Imprint Payments, Inc. | CA | 90069 | null | Web | 2026-05-06T20:53:38 | Untimely response | No | 18321131 |
2025-12-22T00:17:49 | Debt collection | I do not know | Attempts to collect debt not owed | Debt is not yours | null | null | EQUIFAX, INC. | NJ | 08861 | null | Web | 2026-03-12T18:41:42 | Closed with explanation | Yes | 18209657 |
2025-12-22T18:08:18 | Credit card | General-purpose credit card or charge card | Getting a credit card | Card opened without my consent or knowledge | I am filing a complaint against Imprint Payments , Inc. for the unlawful creation and reporting of a credit card account that I was never properly approved for as a consumer.
This account originated as part of an internal credit card testing program when I was an employee of Imprint Payments. I never applied for cons... | null | Imprint Payments, Inc. | FL | 32829 | null | Web | 2026-05-06T20:53:38 | Closed with explanation | Yes | 18224029 |
2025-12-24T04:26:50 | Credit reporting or other personal consumer reports | Credit reporting | Problem with a company's investigation into an existing problem | Was not notified of investigation status or results | null | null | Bread Financial Holdings, Inc. | NY | 11706 | null | Web | 2026-05-08T12:58:01 | Closed with non-monetary relief | Yes | 18267807 |
2025-12-25T13:13:14 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Account status incorrect | null | null | Alorica Inc. | null | XXXXX | null | Web | 2026-05-12T13:36:37 | Closed with explanation | Yes | 18281371 |
2025-12-27T00:36:36 | Debt collection | Payday loan debt | Attempts to collect debt not owed | Debt is not yours | I am submitting this complaint against Good News Group , LLC d/b/a Savvy Loans for improper loan handling, refusal to honor cancellation rights, misrepresentation of amounts owed, and unlawful third-party debt collection during an active dispute.
On XX/XX/year>, Savvy Loans deposited {$200.00} into my bank account. I... | null | Good News Group, LLC d/b/a Savvy Loans | TX | 78233 | null | Web | 2026-04-30T16:21:07 | Closed with explanation | Yes | 18310274 |
2025-12-29T20:08:34 | Credit reporting or other personal consumer reports | Other personal consumer report | Incorrect information on your report | Information belongs to someone else | null | null | SANTANDER HOLDINGS USA, INC. | PA | 19132 | null | Web | 2026-05-12T19:18:40 | Closed with explanation | Yes | 18350683 |
2025-12-29T22:57:38 | Mortgage | FHA mortgage | Trouble during payment process | Fees charged | US BANK TRUST COMPANY, NATIONAL ASSOCIATION. continuing to claim that the XXXX XXXX owe over XXXX on a {$77000.00} mortgage. The XXXX XXXX have paid over {$200000.00} already for a home that was valued at {$77000.00}, that is well over 2 times the amount that was due to the mortgage company. US BANK TRUST COMPANY NATI... | null | SELECT PORTFOLIO SERVICING, INC. | OH | 44146 | null | Web | 2026-05-07T18:07:09 | Closed with explanation | Yes | 18358891 |
2026-01-06T17:46:34 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Information belongs to someone else | null | null | Pending Company Match | FL | null | null | Web | null | null | Yes | null |
2026-01-04T22:53:11 | Debt collection | I do not know | Written notification about debt | Didn't receive enough information to verify debt | null | null | Alexander, Winton & Associates, Inc. | CA | 92346 | null | Web | 2026-02-20T00:54:36 | null | Yes | 18456792 |
2026-01-08T23:39:35 | Credit card | Store credit card | Getting a credit card | Card opened without my consent or knowledge | I received a notification from my XXXX XXXX app stating I opened a new card for a XXXX credit card from XXXX. It was opened on XX/XX/year> with a balance of {$1000.00}. I am unsure if it has been used yet.
I called XXXX about it and they looked up to see if there was a card opened with my SSN. They claimed that there... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | SYNCHRONY FINANCIAL | KY | 40517 | null | Web | 2026-05-06T17:15:29 | Closed with non-monetary relief | Yes | 18584131 |
2026-01-08T20:06:27 | Prepaid card | Government benefit card | Trouble using the card | Problem using the card to withdraw money from an ATM | DURING A LONG PERIOD OF TIME ACE CHECKING OF XXXX XXXX LA WOULD NOT SEND MY MONTHLY CHECK, CLAIMONG THEY DO KNOW WHO I BE. | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Netspend Corporation | NV | 89030 | Older American, Servicemember | Web | 2026-05-06T21:00:16 | Closed with explanation | Yes | 18576748 |
2026-01-06T20:21:29 | Debt collection | I do not know | Attempts to collect debt not owed | Debt is not yours | I discovered a collection account reported by XXXX XXXX XXXX XXXX XXXX XXXX Bank ) on my credit report that I do not recognize as mine. I did not open or authorize this account, and the reported dates and details do not align with my financial records. I believe this account has been inaccurately reported and may be th... | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Starmark Financial LLC | TX | 75605 | null | Web | 2026-05-06T21:20:05 | Closed with explanation | Yes | 18509943 |
2025-12-30T23:02:01 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Information belongs to someone else | null | null | Deinde Online Services, LLC | OH | 44128 | null | Web | 2026-04-24T20:14:00 | Closed with explanation | Yes | 18383688 |
2026-01-02T00:27:53 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Account information incorrect | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | SYNCHRONY FINANCIAL | TX | 75019 | Older American | Web | 2026-04-09T21:13:53 | Closed with explanation | Yes | 18411077 |
2026-01-03T17:08:14 | Credit card | General-purpose credit card or charge card | Other features, terms, or problems | Other problem | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | CITIBANK, N.A. | CA | 95129 | null | Web | 2026-05-07T18:19:57 | Closed with monetary relief | Yes | 18444471 |
2026-01-05T22:03:30 | Credit reporting or other personal consumer reports | Credit reporting | Improper use of your report | Credit inquiries on your report that you don't recognize | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | SYNCHRONY FINANCIAL | NY | 136XX | Older American | Web | 2026-04-28T17:44:01 | Closed with non-monetary relief | Yes | 18481000 |
2026-01-06T17:51:34 | Debt collection | Medical debt | Attempts to collect debt not owed | Debt was paid | null | null | Credit Clearing House of America, Inc. | KY | 42539 | null | Phone | 2026-01-06T18:00:38 | Closed with explanation | No | 18504204 |
2026-01-06T21:24:32 | Checking or savings account | Checking account | Closing an account | Funds not received from closed account | I previously submitted a complaint with your company in regards to this matter and when I log in, it doesn't provide an update to the matter so, I am confused as to what is the resolve on my account with Navy Federal Credit Union being closed without any contact and/or information provided to me in regards to the accou... | Company believes it acted appropriately as authorized by contract or law | NAVY FEDERAL CREDIT UNION | FL | 33056 | null | Web | 2026-05-06T20:56:21 | Closed with explanation | Yes | 18512947 |
2026-01-07T13:34:27 | Checking or savings account | Checking account | Managing an account | Problem making or receiving payments | Complaint Against XXXX XXXX XXXX XXXX and American Express National Bank Product XXXX Bank account / Electronic funds transfer ( ACH or internal bank transfer ) Issue : Funds sent but not received / Missing funds/ Payment trace unresolved On XX/XX/year>, I sent {$3000.00} from my XXXX XXXX XXXX XXXX account ( Account #... | Company believes it acted appropriately as authorized by contract or law | NAVY FEDERAL CREDIT UNION | TX | 78753 | null | Web | 2026-05-01T13:47:41 | Closed with explanation | Yes | 18529438 |
2026-01-07T22:33:25 | Money transfer, virtual currency, or money service | Check cashing service | Fraud or scam | null | I have received XXXX checks for a security deposit refund from me moving out and i had the cashed the checks and XXXX of them bounced. I tried to make a payment arrangement to pay the amount back which is XXXX and said they couldnt then the next day ab amount of XXXX dollars was brought up to help repay the amount and ... | null | Populus Financial Group, Inc. (F/K/A Ace Cash Express) | DC | 20020 | null | Web | 2026-05-06T15:12:11 | Closed with explanation | Yes | 18548535 |
2026-01-14T06:01:18 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Information belongs to someone else | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | TRANSUNION INTERMEDIATE HOLDINGS, INC. | PA | 19120 | null | Web | 2026-01-14T06:03:46 | Closed with explanation | Yes | 18706533 |
2026-01-14T05:54:05 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Information belongs to someone else | null | null | EQUIFAX, INC. | PA | 19120 | null | Web | 2026-01-14T05:58:13 | Closed with non-monetary relief | Yes | 18706446 |
2026-01-14T05:58:00 | Credit reporting or other personal consumer reports | Credit reporting | Incorrect information on your report | Information belongs to someone else | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | Experian Information Solutions Inc. | PA | 19120 | null | Web | 2026-01-14T06:01:32 | Closed with explanation | Yes | 18706489 |
2026-01-09T17:09:55 | Debt collection | I do not know | Attempts to collect debt not owed | Debt was result of identity theft | XXXX XXXX is falsely reporting on my credit. I have never had any accounts with them. Per my research XXXX XXXX is a debt collector. They are falsely reporting on my credit!! Account number is XXXX XXXXXXXX falsely reporting to my credit file and is against my rights and fair credit act. Under U.S Code 1618d - Disclosu... | Company believes it acted appropriately as authorized by contract or law | Mid-South Adjustment Co., Inc. | MO | 64130 | null | Web | 2026-05-12T16:02:38 | Closed with explanation | Yes | 18602880 |
2026-01-13T06:29:08 | Credit reporting or other personal consumer reports | Credit reporting | Improper use of your report | Reporting company used your report improperly | null | null | Kikoff Inc. | OH | 45251 | null | Web | 2026-05-14T11:19:09 | Closed with explanation | Yes | 18673930 |
2026-01-13T17:26:25 | Credit reporting or other personal consumer reports | Other personal consumer report | Problem with a company's investigation into an existing issue | Their investigation did not fix an error on your report | null | null | Contemporary Information Corp | TX | 77301 | null | Web | 2026-05-06T13:09:54 | Closed with explanation | Yes | 18687264 |
2026-01-13T21:12:04 | Debt collection | I do not know | Electronic communications | Frequent or repeated messages | Sent from XXXX. Not a real phone number.
Asking for {$11000.00} for undisclosed debt.
Very suspicious link. Document had no information what the debt was in reference to. This is suspect for illegal phishing tactics.
This is Receivables Management Partners , LLC, a debt collector. This is an attempt to collect ... | null | Receivables Management Partners, LLC | IN | 474XX | Older American | Web | 2026-03-03T19:41:36 | Closed with explanation | No | 18696518 |
2026-01-14T02:59:56 | Debt collection | Medical debt | Attempts to collect debt not owed | Debt was paid | null | Company has responded to the consumer and the CFPB and chooses not to provide a public response | CREDICO. INC | SD | 57703 | Servicemember | Web | 2026-05-06T13:48:13 | Closed with explanation | Yes | 18704051 |
2026-01-14T19:44:48 | Credit reporting or other personal consumer reports | Other personal consumer report | Incorrect information on your report | Personal information incorrect | null | null | LEXISNEXIS | NY | 14206 | Older American | Web | 2026-04-21T13:02:40 | Closed with explanation | Yes | 18723837 |
2026-01-15T19:14:14 | Debt collection | Credit card debt | Attempts to collect debt not owed | Debt was result of identity theft | null | null | Bread Financial Holdings, Inc. | GA | 30213 | null | Web | 2026-05-15T11:42:50 | Closed with non-monetary relief | Yes | 18754717 |
End of preview. Expand in Data Studio
CFPB Consumer Complaint Database
This dataset is an analytics-ready Parquet version of the public Consumer Financial Protection Bureau Consumer Complaint Database.
Source
Original source: Consumer Financial Protection Bureau
CSV download: https://files.consumerfinance.gov/ccdb/complaints.csv.zip
JSON download: https://files.consumerfinance.gov/ccdb/complaints.json.zip
Search interface: https://www.consumerfinance.gov/data-research/consumer-complaints/search/
Field reference: https://cfpb.github.io/api/ccdb/fields.html
Processing
The original CFPB CSV ZIP file was downloaded and converted into compressed Parquet files.
Processing steps:
- Loaded the CSV in chunks.
- Normalized column names to lowercase snake_case.
- Parsed date fields where possible.
- Exported data as Zstandard-compressed Parquet.
Intended Uses
- Complaint trend analysis
- Financial product analytics
- Company response analysis
- NLP over complaint narratives
- RAG and agent-based analytics
- Public policy and consumer protection research
Limitations
This dataset should not be treated as a representative sample of all consumers or all financial market activity. Complaint volume may reflect many factors, including company size, consumer awareness, product adoption, and reporting patterns.
Citation
Please cite the Consumer Financial Protection Bureau Consumer Complaint Database as the original source.
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